Yealink MeetingBar A20, A30, CTP18 v2 User's Guide PDF

Yealink

CTP18 Teams Collaboration

Touch Panel User Guide

(For MeetingBar A20/A30)

I Version 15.37 1 Jul. 2021

| Contents | ii

Contents

About This Guide........................................................................................ 4 Product Terminology Used in this Guide............................................................................................ 4 Related Documentations..................................................................................................................... 4 Summary of Changes......................................................................................................................... 4

Changes for Guide Version 15.38............................................................................................ 4

Getting Started.............................................................................................5 Hardware of CTP18............................................................................................................................ 5 Powering on the Touch Panel............................................................................................................. 5 Pairing the Touch Panel with a Device............................................................................................... 6 The Home Screen............................................................................................................................... 6 Waking the System............................................................................................................................. 7

Signing into Microsoft Teams.................................................................... 8 Signing into Your Touch Panel............................................................................................................ 8

Signing into Microsoft Teams on Your Touch Panel................................................................. 8 Signing into Microsoft Teams via Web Sign-in.........................................................................9

Signing out of Your Teams Touch Panel.............................................................................................9

Controlling the Device with CTP18............................................................9 Meeting.............................................................................................................................................. 10

Creating a Meeting................................................................................................................. 10 Joining a Meeting................................................................................................................... 11 Managing a Meeting...............................................................................................................15 Turning on Live Captions........................................................................................................16 Recording a Meeting.............................................................................................................. 17 Sharing Whiteboard................................................................................................................ 17 Raising Hand.......................................................................................................................... 18 Leaving a Meeting.................................................................................................................. 18

Sharing Content.................................................................................................................................18 Sharing Content with VCH51 Video Conferencing Hub......................................................... 18 Using WPP20 Wireless Presentation Pod..............................................................................19

Wired BYOD...................................................................................................................................... 20 Starting Device Mode............................................................................................................. 20 Exiting Device Mode...............................................................................................................20

Camera Settings................................................................................................................................21 Controlling Local Cameras..................................................................................................... 21 Configuring the Exposure Settings.........................................................................................22 Configuring the White Balance Setting.................................................................................. 23 Adjusting Display Image of the Camera.................................................................................23 Enabling Auto-framing for Camera......................................................................................... 24 Enabling Speaker-tracking for Camera...................................................................................24 Adjusting Hangup Mode and Camera Pan Direction............................................................. 24 Resetting the Camera.............................................................................................................24

Teams Device Settings......................................................................................................................25 Changing the Time................................................................................................................. 25

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Audio Settings.........................................................................................................................25 Wireless Microphone.............................................................................................................. 25 Bluetooth................................................................................................................................. 26 Wireless Network....................................................................................................................26 Accessibility Features............................................................................................................. 28

Resetting Pairing or Unpairing the Device............................................. 29 Resetting Pairing............................................................................................................................... 29 Unpairing the Device.........................................................................................................................29

Getting More Information About Microsoft Teams.................................29 Viewing More Information About Microsoft Teams............................................................................30 Company Portal.................................................................................................................................30 Sending Feedback.............................................................................................................................30

Maintaining the Touch Panel.................................................................... 30 Rebooting the Touch Panel...............................................................................................................31 Viewing the Touch Panel Status....................................................................................................... 31 Resetting the Touch Panel................................................................................................................ 31

Troubleshooting......................................................................................... 31 Why the CTP18 cannot sign in?.......................................................................................................32 Why the CTP18 cannot find the device?.......................................................................................... 32 Checking the IP address of touch panel...........................................................................................32

| About This Guide | 4

About This Guide

Thank you for choosing Yealink Collaboration Touch Panel (CTP18), which is mainly used to control Yealink MeetingBar A20/A30. This guide helps you quickly use your new touch panel. Firstly, verify with your system administrator that the IP network is ready for device configuration. Also, be sure to read the Quick Start Guide in the product package.

Product Terminology Used in this Guide Related Documentations Summary of Changes

Product Terminology Used in this Guide Use the following information to help you understand how this guide sometimes refers to Yealink products.

Terminology Product

Touch panel CTP18

Device MeetingBar A20/A30

Related Documentations You can find the following types of documents from each product support page on Yealink Support:

Quick Start Guide: This guide describes the contents of your package and how to assemble the device or touch panel. This guide is also included in your device package.

Release Notes: This guide describes whats new for a new device firmware.

Summary of Changes

Changes for Guide Version 15.38

Changes for Guide Version 15.38

The following sections are new for this version:

Sharing Content Wired BYOD Controlling Local Cameras

Major updates have occurred to the following sections:

Due to Teams APP is updated, the interface displayed on the device has changed. Signing into Your Touch Panel Audio Settings

| Getting Started | 5

Getting Started

This chapter aims to make you familiar with the touch panel.

Hardware of CTP18 Powering on the Touch Panel Pairing the Touch Panel with a Device The Home Screen Waking the System

Hardware of CTP18

No. Name Description

1 VCH Hub Connects to PoE adapter for power supply and for the network and data transmission.

2 Reset Key Reset the CTP18 to factory defaults.

Powering on the Touch Panel

CTP18 will be automatically powered on after connected to the PoE.

| Getting Started | 6

Pairing the Touch Panel with a Device The CTP18 touch panel pairs with the MeetingBar A20/A30 device over your Microsoft online account.

Before you begin Make sure that CTP18 and the MeetingBar A20/A30 are in the same LAN.

Procedure

1. Sign in the same Microsoft online account on the touch panel and the device.

2. Select a device on the touch panel to start pairing.

The device displays the PIN code.

3. Enter the PIN code on the touch panel, the touch panel will pair with the device automatically.

Related tasks Signing into Your Touch Panel Related information Resetting Pairing or Unpairing the Device

The Home Screen After pairing successfully, the touch panel idle screen is shown as below:

| Getting Started | 7

No. Item Description

1 Time The current time of the system.

2 Profile The current account name.

3 Share Tap to share the content.

4 Meet now Initiate a Meet Now conference at any time, without any reservation.

5 Call Join the meeting by calling a meeting number.

6 More Configure the video conferencing device.

7 Schedule When you log into your Teams account, you can view the conference schedule.

In the example:

Meeting theme: A20 Demo Test

Meeting time: 11:00 AM - 6:30 PM

Moderator: Zhang teamstest

Waking the System

Procedure

Tap the touch panel screen to wake up the device.

Note: If your monitor with CEC, the device wakes up automatically when you near the device.

| Signing into Microsoft Teams | 8

Signing into Microsoft Teams

You can sign into the touch panel with your Microsoft online account.

Signing into Your Touch Panel Signing out of Your Teams Touch Panel

Signing into Your Touch Panel You can sign into your Microsoft online account directly on your touch panel or sign into via a web sign-in, which includes your sign-in address and password.

About this task Contact your system administrator to get your sign-in account.

Signing into Microsoft Teams on Your Touch Panel Signing into Microsoft Teams via Web Sign-in

Signing into Microsoft Teams on Your Touch Panel

Procedure

1. Tap Sign in on this device.

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2. Enter your user credentials and tap sign in. You will be connected to the Company Portal automatically.

3. Enter your password and tap Sign in.

4. After the touch panel signs in successfully, tap Got it.

Signing into Microsoft Teams via Web Sign-in

Procedure

1. Go to https://microsoft.com/devicelogin on your computer or mobile.

2. Enter the code shown on your device and select Next.

3. Enter your user credentials or select the desired account to sign in.

A confirmation message is displayed after you successfully sign into Microsoft Intune Company Portal.

Signing out of Your Teams Touch Panel After you sign out of your account, you cannot control the device.

Procedure

1. Tap More > Settings > Sign out.

2. Tap OK.

Controlling the Device with CTP18

You can control and manage aspects of your paired the device with Yealink CTP18.

Meeting Sharing Content Wired BYOD Camera Settings Teams Device Settings

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Meeting Teams meetings are a great way to come together with your colleagues and clients both inside and outside of your organization. You can initiate meetings, view scheduled meetings, join meetings, and manage meetings.

Creating a Meeting Joining a Meeting Managing a Meeting Turning on Live Captions Recording a Meeting Sharing Whiteboard Raising Hand Leaving a Meeting

Creating a Meeting When you register a Teams account, you can initiate a meet now conference at any time, without any reservation.

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Procedure

1. Do one of the following:

Tap Meet now.

Tap More > Meet now.

2. Enter the participant account information to search and then select the desired participant.

3. Tap Start meeting.

Joining a Meeting

One-touch Join Call Meeting Number Join Proximity Join

One-touch Join You can join a Teams meeting scheduled on the Teams phone, the Teams client, or the Outlook.

Procedure

Select the desired scheduled meeting and tap Join to join the scheduled meeting.

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Call Meeting Number Join You can join the meeting by calling a meeting number.

Before you begin The calling plan has been configured for your Teams account.

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Procedure

1. Do one of the following:

Tap Call.

Tap More > Call.

2. Enter the meeting number and dial out.

Proximity Join You can move a Teams meeting on your mobile phone or laptop to the nearby device by the option of Add a room.

Before you begin Make sure the Bluetooth mode is activated and More > Proximity join is enabled.

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Procedure

1. Before starting a meeting, do one of the following:

On the mobile phone: go to Join now > Join and add a room and select the desired device.

On the laptop: select Room audio (suggested) > Join now.

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2. During a meeting, go to > Add a room and select the desired device on the mobile phone.

Related tasks Activating or Deactivating the Bluetooth Mode

Managing a Meeting You can manage meetings in the following ways:

Adding Participants Removing a Participant Managing Audio Managing Video

Adding Participants

Before you begin To use the dialpad to add a participant, make sure the calling plan has been configured for your Teams account.

Procedure

During the meeting, do one of the following:

Enter the participant account information in Invite someone field at the top to search and then add the participant.

Tap > Dial pad.

Dial out a number to add the participant.

Removing a Participant You can remove participants, and the meeting continues.

Procedure

Select the desired participant and tap Remove from meeting to remove the participant.

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Managing Audio

Muting/Unmuting the Microphone Muting a Participant Adjusting the Volume

Muting/Unmuting the Microphone You can mute/unmute the microphone during the meeting.

Procedure

Tap / to mute/unmute the microphone.

Muting a Participant You can mute a participant as needed.

Procedure

1. Select the desired participant.

2. Tap Mute participant.

Adjusting the Volume You can adjust the speaker volume.

Procedure

Tap / to adjust volume.

Managing Video

Turning off/on the Local Camera Turning off/on Incoming Video

Turning off/on the Local Camera You can turn off/on your camera during the meeting.

Procedure

Tap / to turn the camera off or on.

Turning off/on Incoming Video

Procedure

1. Tap > Turn off incoming video to stop streaming the participant's video.

2. To view the participant's video, tap > Turn on incoming video.

Turning on Live Captions If you enable the live caption feature, the device will add real-time captions to your meeting.

Procedure

During the meeting, tap > Turn on live captions.

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Live captions are displayed on the display screen.

Recording a Meeting Any Teams meeting can be recorded to capture audio and video. The recording happens in the cloud, and it is saved so you can share it securely across your organization.

About this task

Note: Whiteboards are not currently captured in meeting recordings.

Procedure

During a more than two people meeting, tap > Start recording to record a meeting.

To stop recording, tap > Stop recording.

Sharing Whiteboard Whiteboard integration in Microsoft Teams meetings is powered by whiteboard for the web, which lets participants of Teams meetings collaborate together on a shared digital canvas. You can share a whiteboard to make it available to all participants in a Teams meeting.

Introduction of the Whiteboard Viewing the Whiteboard

Introduction of the Whiteboard

Procedure

Introduction of the whiteboard is as below:

No. Item

1 Pan and Zoom

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No. Item

2 Black Pen

3 Red Pen

4 Green Pen

5 Blue Pen

6 Eraser

7 Add text

8 Add note

9 Settings

10 Stop presenting

11 Mute microphone

Viewing the Whiteboard

Procedure

During the meeting, tap > Share Whiteboard.

Note: You can use the whiteboard to share content if the device connected to a touch display device.

Raising Hand Everyone in the meeting can raise hands to apply for speaking.

Procedure

During the meeting, tap > Raise hand.

Leaving a Meeting

Procedure

Tap . Other participants remain connected.

Sharing Content You can share the content on your computer when the device is idle or in a conference. Only one content can be shared at a time, and the content shared later will replace the previous one. We recommend that you use two screens for sharing content.

Sharing Content with VCH51 Video Conferencing Hub Using WPP20 Wireless Presentation Pod

Sharing Content with VCH51 Video Conferencing Hub In a meeting room, you can connect VCH51 to your PC with HDMI cable for content sharing.

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Before you begin Make sure the computer is powered on and connected to your device.

Procedure

The device will connect to the wired sharing and display the sharing content automatically. If the device does not display the shared content automatically, you can tap Share to start presenting.

Using WPP20 Wireless Presentation Pod In a meeting room, you can connect WPP20 to your PC for content sharing. Connect WPP20 to MeetingBar A20/A30, when both MeetingBar A20/A30 and CTP18 prompt Wireless Presentation Pod Pairing Successfully, remove WPP20 from the MeetingBar A20/A30. After that, connect WPP20 to the PC and the PC will pop up the wireless presentation software automatically.

Sharing Content via WPP20 Switching the Shared Content via WPP20 Stopping Sharing Content via WPP20

Sharing Content via WPP20

Before you begin Make sure the computer is powered on and you connect the WPP20 wireless presentation pod to your PC.

Procedure

Do one of the following:

On the WPP20, press the presentation button to share the full screen of the PC. On the WPP20, long press the presentation button for 3 seconds and then release this button. Select

the file or window you want to share and then click Start Sharing. On the Yealink Wireless Presentation Pod software, click Contents Share, select the file you want to

share, and then click Start Sharing.

The computer content is automatically projected to the device.

Switching the Shared Content via WPP20

Procedure

1. On the Yealink Wireless Presentation Pod software, click New Share.

2. Select the file or window you want to share and then click Start Sharing.

Stopping Sharing Content via WPP20

Procedure

Do one of the following to stop sharing content:

Remove WPP20 from your computer. On the WPP20, press the presentation button. On the Yealink Wireless Presentation Pod software, click Stop Sharing.

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Wired BYOD BYOD stands for bring your own device. After entering BYOD mode, you can take MeetingBar A20/A30 as the peripherals for meetings hold by third-party apps. When holding a meeting on the PC, you can use the camera, speaker, and microphone of MeetingBar A20/A30 and display the PC content on the screen connected to MeeetingBar A20/A30.

Starting Device Mode Exiting Device Mode

Starting Device Mode

About this task

Procedure

1. Do one of the following:

Use a USB Type-C cable to connect VCH51 Video Conferencing Hub and the PC. Use a USB Type-C to Type-A cable and an HDMI cable to connect VCH51 Video Conferencing Hub

and on the PC.

2. Go to More > Settings > Device settings > Advanced Feature (Admin only, default password: 0000).

3. Turn on Quick Ball and select BYOD-USB Mode.

displays in touch panel's interface.

4. Tap and select Device Mode. It prompts if you are sure to switch to device mode.

5. Tap OK.

Exiting Device Mode

Procedure

Do one of the following:

Tap Exit and select OK. Unplug the cable.

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Camera Settings

Controlling Local Cameras Configuring the Exposure Settings Configuring the White Balance Setting Adjusting Display Image of the Camera Enabling Auto-framing for Camera Enabling Speaker-tracking for Camera Adjusting Hangup Mode and Camera Pan Direction Resetting the Camera

Controlling Local Cameras

If you do not enable the tracking mode feature, you can pan, tilt, or zoom the camera when in a call or on the idle screen.

Note: If you enable auto-framing or speaker-tracking, the camera is adjusted automatically and you cannot control it.

Enabling Manual Camera Control Controlling Local Cameras Camera Presets

Enabling Manual Camera Control

Procedure

1. Go to More > Settings > Device settings > Advanced Feature (Admin only, default password: 0000).

2. Turn on Quick Ball and select Camera Control.

displays in touch panel's interface.

3. Tap and select Camera Control when you are in a meeting or in idle screen.

4. Select Manual Control in Tracking Mode field.

Controlling Local Cameras

Procedure

1. Tap and select Camera Control when you are in a meeting or in idle screen.

2. Do one of the following:

Tap / to control camera zoom out/in.

Tap the navigation keys to pan/tilt the camera. Tap Reset to reset the camera to the original position.

Camera Presets

Presets are the pre-saved settings of both the angle and the focal length for the camera. The camera presets can help you quickly point a camera at pre-defined locations. The camera presets can remain in effect until you change them.

Saving a Camera Preset Renaming the Preset

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Saving a Camera Preset You can store up to 3 camera presets for the local camera.

Before you begin Make sure the camera is in manual control mode.

Procedure

1. Tap and select Camera Control when you are in a meeting or in idle screen.

2. Do one of the following:

Tap / to control camera zoom out/in.

Tap the navigation keys to pan/tilt the camera. Tap Reset to reset the camera to the original position.

3. Long tap Preset X and tap Save Position to create a new preset.

Renaming the Preset

Before you begin Make sure the camera is in manual control mode.

Procedure

1. Long tap Preset X and tap Rename to rename the preset.

2. Enter the new name and tap OK.

Configuring the Exposure Settings

Procedure

1. Go to More > Settings > Device Settings > Exposure Settings.

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2. Select the desired mode from the Exposure Mode field.

For MeetingBar A20:

If you select Auto Exposure:

Select the desired value from the Exposure Compensation, Flicker, Gain Limit, Wide Dynamic Range, Metering field respectively.

If you select Manual Exposure:

Select the desired value from the Gain Limit, Wide Dynamic Range, Shutter field respectively. If you select Shutter Priority:

Select the desired value from the Exposure Compensation, Gain Limit, Wide Dynamic Range, Metering, Shutter field respectively.

If you select Brightness Priority:

Select the desired value from the Flicker, Wide Dynamic Range, Metering, Brightness field respectively.

For MeetingBar A30:

If you select Auto Exposure:

Select the desired value from the Flicker field respectively. If you select Manual Exposure:

Select the desired value from the Shutter, Brightness field respectively. If you select Shutter Priority:

Select the desired value from the Shutter field respectively. If you select Brightness Priority:

Select the desired value from the Brightness field respectively.

Configuring the White Balance Setting

Procedure

1. Go to More > Settings > Device Settings > White Balance Setting.

2. Select the desired value from the White Balance Mode field and tap OK.

Auto (default), it calculates the best white balance setting based on lighting conditions in the room. Indoor Outdoor One push (MeetingBar A20) ATW (MeetingBar A20), it automatically adjusts the white balance according to the picture taken by

the camera. Manual Setting (MeetingBar A20), you can manually adjust the color temperature in the

Temperature field. Incandescent (MeetingBar A30) Fluorescent (MeetingBar A30) Cloudy Daylight (MeetingBar A30)

Adjusting Display Image of the Camera

Procedure

1. Go to More > Settings > Device Settings > Graphics.

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2. Select the desired mode from the Display Mode field.

High Definition Standard Mild Custom, you can adjust the Saturation, Sharpness, Brightness (MeetingBar A20), and Contrast

(MeetingBar A20) respectively, and select the desired mode from the Noise Reduction(2D) field.

Enabling Auto-framing for Camera Auto-framing is mainly based on face detection, which provides real-time detection and position tracking on all faces in the conference room. All participants in the output screen are covered and the camera can be automatically adjusted according to the number of participants and the position changes.

About this task When the auto-framing feature is enabled, you cannot control the camera position.

Procedure

1. Go to More > Settings > Device Settings > Others.

2. Tap Auto Framing.

Enabling Speaker-tracking for Camera Speaker-tracking is based on auto-framing, which can automatically focus on the speaker in the meeting.

Procedure

1. Go to More > Settings > Device Settings > Others.

2. Tap Speaker Tracking in field.

Note: When you turn on voice-tracking, auto-framing will turn on automatically.

Adjusting Hangup Mode and Camera Pan Direction

Procedure

1. Go to More > Settings > Device Settings > Others.

2. Turn on Hangup Mode (MeetingBar A20).

The picture took by the camera is upside down. This mode is applicable when you install the camera upside down.

3. Select the desired value from the Camera Pan Direction field.

If you select Reversed, the camera pan direction will be reversed when pressing the left and right navigation keys on the remote control.

Resetting the Camera You can reset the camera to factory defaults.

Procedure

1. Go to More > Settings > Device Settings > Others.

2. Tap Reset Camera.

3. Tap OK to reset the camera.

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Teams Device Settings Changing the Time Audio Settings Wireless Microphone Bluetooth Wireless Network Accessibility Features

Changing the Time The backlight brightness automatically changes after the device has been idle for a specified time.

About this task You can change the time in the following settings:

Backlight Time: The delay time to change the brightness of the LCD screen when the device is inactive. Backlight time includes the following settings:

15s, 30s, 1min, 2min, 5min, 10min, 30min, 45min or 1h: Backlight is turned off when the device is inactive after the designated time.

Procedure

1. Go to More > Settings > Device Settings > Display.

2. Select the desired time from the Backlight Time field.

3. Tap OK.

Audio Settings You can connect additional audio devices and choose the way of audio input and output.

Setting Audio Input/Output Device

Setting Audio Input/Output Device

Procedure

Go to More > Settings > Device Settings > Audio Input/Outout Device and choose one of the following:

Auto Built-in Microphone/Speaker Line In/Out

Wireless Microphone

You can connect the device with wireless microphones.

Connecting the Wireless Microphone

Connecting the Wireless Microphone

Before you begin Make sure the DD10 DECT Dongle is connected to the device.

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Procedure

1. Go to More > Settings > Device Settings > Wireless Microphone.

2. Tap New Mic-Wireless.

3. Place the MIC on the charger and long press Mute key for 5s into phone registration.

Note: To ensure the stability of the device, we recommend that you connect 2 CPW90.

Bluetooth The Teams device supports Bluetooth.

Activating or Deactivating the Bluetooth Mode Enabling/Disabling Your Device Discovery Disconnecting the Bluetooth Device

Activating or Deactivating the Bluetooth Mode You need to activate Bluetooth mode to use the Bluetooth feature and you can deactivate the Bluetooth mode when you no longer use a Bluetooth device.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.

2. Turn on/off Bluetooth.

Enabling/Disabling Your Device Discovery You can enable/disable this feature to allow/disallow your device to be discovered by other Bluetooth devices.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.

2. Turn on/off Open Discover.

Disconnecting the Bluetooth Device You can disconnect the Bluetooth device from your device. After the Bluetooth device is disconnected, it stays in the paired devices list, so that you can easily connect it to your device next time.

Procedure

1. Go to More > Settings > Device Settings > Bluetooth.

2. Select the connected Bluetooth device. It prompts if you are sure to disconnect.

3. Tap OK.

Wireless Network

The Teams device supports the Wi-Fi feature. If there is available Wi-Fi, you can enable the Wi-Fi feature to connect the device to the wireless network.

Activating or Deactivating the Wi-Fi Mode Connecting to the Wireless Network Viewing the Wireless Network Information Disconnecting the Wireless Network Connection

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Activating or Deactivating the Wi-Fi Mode You can activate the Wi-Fi mode if you need to connect your device to the wireless work or deactivate the Wi-Fi mode when you need to connect your device to the wired network.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).

2. Turn on/off Wi-Fi.

Connecting to the Wireless Network

There are two ways to connect the device to the wireless network.

Connecting to an Available Wireless Network Manually Adding a Wireless Network manually

Connecting to an Available Wireless Network Manually

Before you begin Get the password of the wireless network from your system administrator.

Make sure that the Wi-Fi mode is activated.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).

2. Tap > Scan to search the available wireless network.

3. Select the desired wireless network.

4. If the network is secure, enter its password.

5. Tap CONNECT.

Related tasks Activating or Deactivating the Wi-Fi Mode

Adding a Wireless Network manually If your gateway/router has SSID broadcast disabled, it might not appear in the scanning results. In that case, you must manually add a wireless network.

Before you begin Make sure Wi-Fi Mode is activated.

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).

2. Tap > Add.

3. Enter the SSID and then select a security mode from the Security drop-down menu:

If you select None, tap Save. If you select WEP or WPA/WPA2-PSK, enter the password and then tap Save. If you select 802.1EAP, select the desired EAP method and Phase-2 authentication, enter the

desired values in the Identity, Anonymous identity, and Password fields and then tap Save.

If you enable Show advanced options, select a desired value in the Proxy field; and if you select Manual, enter the information about the proxy server in the corresponding fields.

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Related tasks Activating or Deactivating the Wi-Fi Mode

Viewing the Wireless Network Information After connecting to the wireless network, you can view the wireless network information (such as wireless status, link speed, security, IP address, signal strength, and so on.)

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).

2. Select the connected wireless network.

Disconnecting the Wireless Network Connection

Procedure

1. Go to More > Settings > Device Settings > Wi-Fi (Admin only, default password: 0000).

2. Select the connected wireless network.

3. Tap FORGET.

The wireless network is disconnected. You can tap it again to connect.

Accessibility Features The device includes a number of features to accommodate vision-impaired users.

Large Text High Contrast Mode Color Correction

Large Text You can change the displayed text size.

Procedure

1. Go to Settings > Device Settings > Accessibility.

2. Turn on Large Text.

High Contrast Mode You can change contrast if any difficulties in reading text on the screen.

Procedure

1. Go to Settings > Device Settings > Accessibility.

2. Turn on High Contrast Mode.

Color Correction You can change color mode if any difficulties in color recognition.

Procedure

1. Go to Settings > Device Settings > Accessibility.

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2. Select the desired value from the Color Correction field.

Off Deuteranomaly (red-green) Protanomaly (red-green) Tritanomaly (blue-yellow)

3. Tap OK.

Resetting Pairing or Unpairing the Device

The CTP18 provides reset pairing and unpair the device feature. You can re-pair other devices or cancel the current pairing.

Resetting Pairing Unpairing the Device

Resetting Pairing You can reset pairing if you want to pair other devices.

Procedure

1. Go to More > Settings > Device pairing.

2. Tap Reset paring.

Unpairing the Device You can unpair the device if don't use the CTP18 no longer.

Procedure

1. Go to More > Settings > Device pairing.

2. Tap Unpair devices.

It prompts if you are sure to unpair.

3. Tap OK.

Getting More Information About Microsoft Teams

This topic provides you to view more information about Microsoft Teams. If you encounter problems when using the Teams device, you can send feedback to Microsoft.

Viewing More Information About Microsoft Teams Company Portal Sending Feedback

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Viewing More Information About Microsoft Teams You can view more information about Microsoft Teams such as the version, calling version, and the details of Privacy& Cookies, Microsoft Software License Terms, and Third-party Notices.

Procedure

Go to Settings > About.

You can select Privacy& Cookies, Terms of Use, or Third Party Software Notices and Information to view the details.

Company Portal Microsoft Intune helps organizations manage access to corporate apps, data, and resources. Company Portal is the app that lets you, as an employee of your company, securely access those resources. Before you can use this app, make sure your IT admin has set up your work account and have a subscription to Microsoft Intune.

Company Portal helps simplify the tasks you need to do for work:

Enroll your device to access corporate resources, including Office, email, and OneDrive for Business Sign into corporate resources with company-issued certificates Reduce the number of times you need to sign into corporate resources with single sign-on Browse and install approved business apps from your IT department or the Microsoft Store for Business View and manage your enrolled devices and wipe them if they get lost or stolen Get help directly from your IT department through the available contact information

Note: Every organization has different access requirements and will use Intune in ways that they determine will best manage their information. Some functionality might be unavailable in certain countries. If you have questions about how this app is being used within your organization, contact your companys IT administrator.

Sending Feedback If you encounter problems while using the Teams device, please feel free to send feedback to let us know.

Procedure

1. Go to More > Feedback or More > Settings > Report an issue.

2. Select a desired report type in the Type field.

3. Enter the alias (your email address).

4. Select a desired type of issue and then enter the issue title.

5. Tap SEND.

Maintaining the Touch Panel

When the touch panel cannot be operated properly, you can have several options to keep your device running properly.

Rebooting the Touch Panel

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Viewing the Touch Panel Status Resetting the Touch Panel

Rebooting the Touch Panel If you encounter issues, you can try rebooting your touch panel.

Procedure

1. Go to More > Settings > Device settings > Reboot.

2. Tap Reboot phone.

It prompts if you are sure to reboot the phone.

3. Tap OK.

Note: The device and the touch panel will reboot together.

Viewing the Touch Panel Status Your system administrator may ask you to view the touch panel status such as network, MAC, firmware, Partner APP version, Company Portal version, and Teams version.

Procedure

1. Go to More > Settings > Device settings > About.

2. Select Touch Console.

Resetting the Touch Panel You can reset the touch panel to factory settings.

Procedure

1. Go to More > Settings > Device settings > Debug(default password:0000).

2. Select Touch Console.

3. Tap Reset to Factory Settings.

It prompts if you are sure to reset to factory default.

Troubleshooting

If you are having issues with your touch panel, you can try the troubleshooting options and solutions in the following topics to resolve certain issues.

Why the CTP18 cannot sign in? Why the CTP18 cannot find the device? Checking the IP address of touch panel

| Troubleshooting | 32

Why the CTP18 cannot sign in? Make sure your CTP18 is powered by the PoE adapter, but not the device.

Why the CTP18 cannot find