Contents

Xerox Creo CXP3535 Server Technical Manual PDF

Pages 216
Year 2002
Language(s)
English en
1 of 216
1 of 216

Summary of Content for Xerox Creo CXP3535 Server Technical Manual PDF

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You understand and agree that Creo Inc... shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if Creo has been advised of the possibility of such damages), resulting from: (i) the use or the inability to use the product or software; (ii) the cost of procurement of substitute goods and services resulting from any products, goods, data, software, information or services purchased; (iii) unauthorized access to or alteration of your products, software or data; (iv) statements or conduct of any third party; (v) any other matter relating to the product, software, or services...

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The text and drawings herein are for illustration and reference only... The specifications on which they are based are subject to change... Creo Inc... may, at any time and without notice, make changes to this document... Creo Inc... , for itself and on behalf of its subsidiaries, assumes no liability for technical or editorial errors or omissions made herein, and shall not be liable for incidental, consequential, indirect, or special damages, including, without limitation, loss of use, loss or alteration of data, delays, or lost profits or savings arising from the use of this document... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ... ...

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Creo is committed to the Environment Management System (EMS) and according to this policy, we are obliged to keep customers and service engineers informed about the principles of handling company products, while emphasizing on the environmental conservation...

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1... 4... 1 Choosing the Configuration Type ... 28 1... 4... 2 Setting the Language ... 29 1... 4... 3 Configuring the Host Name... 30 1... 4... 4 Setting the Date and Time ... 33 1... 4... 5 Setting the Default Measurement Units ... 35 1... 4... 6 Configuring the IP Address ... 36 1... 4... 7 Configuring the Apple Talk Zone ... 38 1... 4... 8 Completing the Configuration... 40 1... 4... 9 Changing the Operator Name and Password ... 43 1... 4... 10 Installing and Configuring Novell Client for Spire ... 44 1... 4... 11 Configuring the McAfee VirusScan ... 49 1... 4... 12 Importing a File and Performing a Test Print... 56 1... 4... 13 Shutting Down and Turning Off ... 57

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3... 1... 1 Using the BIOS Configuration/Setup Utility Program ... 106 3... 1... 2 Diagnostic Tools Overview... 111 3... 1... 3 POST (Power-On Self Test)... 112 3... 1... 4 Monitor Problems... 122 3... 1... 5 Memory Problems ... 122 3... 1... 6 Diagnostic Programs and Error Messages... 123 3... 1... 7 Viewing the Test Log... 127 3... 1... 8 Power Checkout... 128 3... 1... 9 Temperature Checkout... 128 3... 1... 10 Troubleshooting the Ethernet Controller... 129

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4... 5 Working with Boards (Adapters) ... 168 4... 5... 1 Visual Inspection... 169 4... 5... 2 Removing and Replacing the FusionXL Board... 170 4... 5... 3 Removing and Replacing the FusionXL Board Memory Modules... 173 4... 5... 4 Removing and Replacing the System Board Memory Module ... 174 4... 5... 5 Removing and Replacing a CPU ... 176 4... 5... 6 Removing and Replacing the Battery... 178 4... 5... 7 Configuring the Computer BIOS ... 180 4... 5... 8 Removing and Replacing the Extender Board ... 181 4... 5... 9 Removing and Replacing the System Board... 184

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For More Information... 4

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Who Should Use This Manual This manual is intended for use by Xerox representatives, including installation and service personnel (see the table below), using or administering the CXP3535 Color Server for the Xerox DocuColor3535 printer, Version 1... 0... This manual is designed to accompany the representative during all stages of installation and servicing...

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Select Place the mouse pointer over the check box for the specified option, then click the left mouse button so that an X or check mark appears in the check box... Or: Place the mouse pointer over the specified box or button... Then click the left mouse button...

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WARNING: This symbol indicates a potentially hazardous situation, which, if not avoided, could result in death or serious injury... This does not alert you to a property damage accident unless personal injury risks are associated with the accident...

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Safety Precautions... 9

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GEVAAR: U wordt gewaarschuwd een mogelijk gevaarlijke actie niet uit te voeren, die als deze niet wordt vermeden, kan resulteren in overlijden of serieus letsel... Deze waarschuwing geldt niet voor beschadiging aan de apparatuur, mits persoonlijk letsel is verbonden aan het uitvoeren van deze gevaarlijke actie...

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WAARSCHUWING: U wordt gewaarschuwd een mogelijk gevaarlijke actie niet uit te voeren, die als deze niet wordt vermeden, kan resulteren in overlijden of serieus letsel... Deze waarschuwing geldt niet voor beschadiging aan de apparatuur, mits persoonlijk letsel is verbonden aan het uitvoeren van deze gevaarlijke actie...

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VOORZICHTIG: U wordt gewaarschuwd een mogelijk gevaarlijke actie niet uit te voeren, die als deze niet wordt vermeden, kan resulteren in ondergeschikt of gematigd letsel... Dit kan ook een waarschuwing zijn voor onveilige handelingen of handelingen die alleen mogelijke beschadigingen van eigendommen kunnen veroorzaken...

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Before opening the CXP3535 Color Server covers, ensure that the unit has been switched off... Switching off, only the ON/OFF power button, will leave some circuits energized... For complete disconnection from the supply, the main power cable must also be disconnected from the power source...

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Bevor Sie die Schutzabdeckung des CXP3535 Color Server ffnen, stellen Sie sicher, dass die Einheit ausgeschaltet wurde... Wenn Sie das Gert nur mit der ON/OFF-Schalttaste ausschalten, bleiben einige Stromkreise aktiviert... Um eine vollstndige Trennung von der Stromversorgung zu erreichen, muss der Hauptlastschalter von der Stromquelle getrennt sein...

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Antes de abrir las cubiertas del CXP3535 Color Server, asegrese de que la unidad ha sido apagada... Si se apaga utilizando el botn ON/OFF solamente, algunos circuitos permanecen activados... Para una desconexin completa del suministro de energa, el cable de alimentacin principal se debe desconectar de la fuente de alimentacin...

Page 22

Avant d'ouvrir les couvercles du CXP3535 Color Server, vrifiez que l'unit a t teinte... Si vous ne mettez hors tension que l'interrupteur ON/OFF, certains circuits resteront sous tension... Pour une dconnexion totale de l'alimentation en courant, le cble d'alimentation principale doit aussi tre dconnect du bloc d'alimentation...

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Prima di aprire la copertura del CXP3535 Color Server, assicuratevi che l'unit sia stata spenta... Spegnendo l'unit, solo il pulsante ON/OFF lasciera qualche circuito alimentato... Per arrivare a una sconnessione completa dalle fonti di alimentazione, il cavo di alimentazione principale deve essere staccato dal connettore di alimentazione...

Page 24

Zorg ervoor dat de CXP3535 Color Server is uitgeschakeld voordat u de deksels opent... Wanneer u alleen de ON/OFF schakelaar uitschakeld zullen bepaalde electriciteitscircuits geactiveerd blijven... Om de stroomtoevoer volledig af te sluiten moet de electriciteitskabel uit het stopkontact zijn...

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Antes de abrir as tampas do CXP3535 Color Server, certifique-se de que a unidade foi desligada... Ao desligar somente com o boto ON/OFF far com que alguns circuitos sejam ativados... Para uma desconexo completa da fonte de alimentao, o cabo de alimentao principal tambm deve ser desconectado da fonte de alimentao...

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Hardware Installation Procedures... 18

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1... 1... 2 Before Unpacking Place the shipping package as close as possible to the final installation site... Before unpacking the CXP3535 Color Server, make sure that the unpacking site is large enough to allow easy maneuvering...

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1... 1... 4 Connecting the CXP3535 Color Server System Cables Figure 2 on page 21 shows the input/output connectors (ports) on the rear of the CXP3535 Color Server...

Page 30

2... Connect the two printer cables (68 to 80 pin) from the DocuColor 3535 printer ports (DDI 1 and DDI 2) to the CXP3535 Color Server ports DDI 1 (C, K) and DDI 2 (Y, M)...

Page 31

Important: Do not switch the DocuColor 3535 printer on... You will be instructed, during the software installation procedure, when to switch on the printer...

Page 32

System error LED: An amber light turns on when a system error has occurred... An amber error light on the interior of the CXP3535 Color Server, adjacent to the faulty component, also switches on, to further isolate the error... For more information, see Troubleshooting on page 140...

Page 33

3... Wait 20 seconds before pressing the power control button on the CXP3535 Color Server (see Front panel controls and indicators on page 22)... The ON/OFF LED on the front panel illuminates a steady green... After the system boot-up is complete, the Windows Desktop appears...

Page 34

9... At the end of the installation, the system reboots a number of times, and the SPIRE Application splash screen appears, and you are asked to insert the Application Software CD-ROM #2 into the CD-ROM drive... Proceed to Installing the Creo Application Software on page 25...

Page 35

2... In the SPIRE Application splash screen, click Start... The Adobe Acrobat setup begins... After the Adobe Acrobat setup is complete, the CXP3535 Color Server installation starts and the following window appears...

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The following SPIRE Application splash screen and VBScript message appear...

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6... Switch the DocuColor 3535 printer on... The CXP3535 Color Server automatically submits a test page file, the DocuColor 3535 printer prints the page, and the Configuration Wizard window appears...

Page 38

1... 4 Configuration Wizard (First Time Software Setup) First time setup is performed after first time installation of the application software... After the application software is installed, the DocuColor 3535 printer is switched on, and the Configuration Wizard automatically appears...

Page 39

CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 40

1... 4... 3 Configuring the Host Name The CXP3535 Color Server contains a default Computer Name (Hostname) preset by the factory... Check with your System Administrator in order to change the computer name...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 42

3... In the Computer name box, type the new name for the computer... If you would like to change the Workgroup or the Domain in which your computer appears, type the new name in the corresponding area and click OK...

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1... Verify that the Date and Time are set correctly and click Next... Otherwise, click the Change button...

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2... Set the date and time correctly, and select the Time Zone tab...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 46

2... If you wish to change the IP Address, click the Change button... The Local Area Connection 3 Properties dialog box, followed by the Internet Protocol (TCP/IP) Properties dialog box appears...

Page 47

For more details on how to get the IP or DHCP (also subnet mask and default gateway) information, refer to the Xerox Installation and Planning Guide...

Page 48

1... 4... 7 Configuring the Apple Talk Zone This option enables you to change the AppleTalk network zone in which your CXP3535 Color Server appears...

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The Local Area Connection 3 Properties dialog box appears, followed by the Apple Talk Protocol Properties dialog box...

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1... We recommend that you print the Configuration Server Report... The report is a useful record of the configuration settings, which you could refer to whenever required... Click the Print button...

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5... If you made any changes to the configuration, these changes will only take effect if the CXP3535 Color Server is shut down and then restarted... Close the CXP3535 Color Server application...

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7... Restart the computer... After restart, the SPIRE Application splash screen appears...

Page 53

4... You can now install Novell network (if required, see Installing and Configuring Novell Client for Spire on page 44), McAfee antivirus (if required, see Configuring the McAfee VirusScan on page 49), and then proceed to Importing a File and Performing a Test Print on page 56...

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1... 4... 10 Installing and Configuring Novell Client for Spire The following procedures are only relevant for those customers who have a Novell network running IPX protocol... If you do not have this type of network, proceed to Importing a File and Performing a Test Print on page 56...

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6... You have completed Installing Novell Client for Spire... Proceed to Configuring Novell Client for Spire on page 46...

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Configuring Novell Client for Spire 1... After the system reboots, the Novell Setup window appears...

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9... You have completed Installing Novell Client for Spire... Proceed to Importing a File and Performing a Test Print on page 56...

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Uninstalling Novell Client for Spire Uninstall Novell Client for Spire if you no longer operate a Novell network running IPX protocol...

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1... 4... 11 Configuring the McAfee VirusScan It is highly recommended to install virus protection... The current Creo recommended virus protection software is McAfee VirusScan...

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2... Clear the check mark in the Outbound files check box and select the Exclusion tab...

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4... Type D:\Jobs in the File or folder to exclude area, and click OK...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

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6... In the Possible actions area, clear the check marks in the Delete File, Move File, and Exclude File check boxes...

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7... In the When a virus is found area, open the Prompt for user action menu, and select Clean infected files...

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12... Select the Enable check box and in the Run area select Daily... The Start at time chosen should be after printing hours, but before the CXP3535 Color Server is turned off for the day...

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4... When the Windows shutdown is complete, the CXP3535 Color Server shuts down, the power LED on the front panel switches to Stand-By mode and is illuminated in orange...

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Overview ... 60

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2... 1 Overview This chapter describes the two methods of reinstalling your CXP3535 Color Server software by complete overwrite or by system partition... It describes how to install the Windows 2000 Professional operating system, the Creo Software Application, and to configure the system using the Configuration Wizard...

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Creo Software Complete Overwrite Installation: This procedure replaces the entire system disk, operating system partition, Creo application, and user partition (partitions C: and D:)... A complete overwrite should be performed only when you are upgrading the operating system...

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Important: Before reinstalling verify that the DocuColor 3535 printer is switched off... You will be instructed, at a later stage, when to switch the printer on...

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Note: If the Norton Ghost License Agreement Warning appears, select OK to mark the drives as usable by Norton Ghost... The warning will only appear if you have installed a new IDE hard disk...

Page 72

2... In the SPIRE Application splash screen, click Start... The Adobe Acrobat setup begins... After the Adobe Acrobat setup is complete, the CXP3535 Color Server installation starts and the following window appears...

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The following SPIRE Application splash screen and VBScript message appear...

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Once the formatting is complete, the Spire workspace appears...

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The CXP3535 Color Server automatically submits a test page file, the DocuColor 3535 printer prints the page, and the Configuration Wizard window, similar to the following illustration, appears...

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If you select Restore system configuration then you will be able to restore the configuration that you backed up to an external device (see the following procedure Restoring the Backed Up Configuration)...

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3... If you received the message Error in default configuration, or if you want to use a different configuration file than the default, choose Select Configuration and click Browse...

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Note: When restoring the configuration, all the custom tables/sets will be added to the system... This includes imported user-defined imposition templates, new virtual printers, downloaded fonts etc...

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10... We recommend that you print the Configuration Server Report... The report is a useful record of the configuration settings, which you could refer to whenever required... Click the Print button...

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13... If you made any changes to the configuration, these changes will only take effect if the CXP3535 Color Server is turned off and then restarted... Close all open applications and from the Start menu, select Shut Down...

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The Configuration Wizard (If Configuration Backup is Available) 73

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2... We recommend that you print the Configuration Server Report... The report is a useful record of the configuration settings, which you could refer to whenever required... Click the Print button...

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4... Click Finish... The CXP3535 Color Server Application workspace appears on your screen... You have completed Restoring the Factory Defaults Configuration...

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If there is no backup configuration in your system, you need to perform the following steps to configure your system...

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The Configuration Wizard (If Recovery Fails or is Unavailable) 77

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2... 5... 3 Configuring the Host Name The CXP3535 Color Server contains a default Computer Name (Hostname) preset by the factory... Check with your System Administrator in order to change the computer name...

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The Configuration Wizard (If Recovery Fails or is Unavailable) 79

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3... In the Computer name box, type the new name for the computer... If you would like to change the Workgroup or the Domain in which your computer appears, type the new name in the corresponding area and click OK...

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1... Check that the Date and Time are set correctly and click Next... Otherwise, click the Change button...

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2... Set the date and time correctly, and select the Time Zone tab...

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The Configuration Wizard (If Recovery Fails or is Unavailable) 83

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2... If you wish to change the IP Address, click the Change button... The Local Area Connection 3 Properties dialog box, followed by the Internet Protocol (TCP/IP) Properties dialog box appears...

Page 93

For more details on how to get the IP or DHCP (also subnet mask and default gateway) information, refer to the Xerox Installation and Planning Guide...

Page 94

2... 5... 7 Configuring the Apple Talk Zone This option enables you to change the AppleTalk network zone in which your CXP3535 Color Server appears...

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The Local Area Connection 3 Properties dialog box appears, followed by the Apple Talk Protocol Properties dialog box...

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1... We recommend that you print the Configuration Server Report... The report is a useful record of the configuration settings, which you could refer to whenever required... Click the Print button...

Page 97

5... If you made any changes to the configuration, these changes will only take effect if the CXP3535 Color Server is turned off and then restarted... Close the CXP3535 Color Server application...

Page 98

9... You can now install Novell network (if required, see Installing and Configuring Novell Client for Spire on page 92), McAfee antivirus (if required, see Configuring the McAfee VirusScan on page 97), and then proceed to Importing a File and Performing a Test Print on page 104...

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4... You can now install Novell network (if required, see Installing and Configuring Novell Client for Spire on page 92), McAfee antivirus (if required, see Configuring the McAfee VirusScan on page 97), and then proceed to Importing a File and Performing a Test Print on page 104...

Page 100

2... 5... 10 Installing and Configuring Novell Client for Spire The following procedures are only relevant for those customers who have a Novell network running IPX protocol... If you do not have this type of network, proceed to Importing a File and Performing a Test Print on page 104...

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6... You have completed Installing Novell Client for Spire... Proceed to Configuring Novell Client for Spire on page 94...

Page 102

Configuring Novell Client for Spire 1... After the system reboots, the Novell Setup window appears...

Page 103

9... You have completed Configuring Novell Client for Spire... Proceed to Importing a File and Performing a Test Print on page 104...

Page 104

Uninstalling Novell Client for Spire Uninstall Novell Client for Spire if you no longer operate a Novell network running IPX protocol...

Page 105

2... 5... 11 Configuring the McAfee VirusScan It is highly recommended to install virus protection... The current Creo recommended virus protection software is McAfee VirusScan...

Page 106

2... Clear the check mark in the Outbound files check box and select the Exclusion tab...

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4... Type D:\Output\ in the File or folder to exclude area, and click OK...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 109

6... In the Possible actions area, clear the check marks in the Delete File, Move File, and Exclude File check boxes...

Page 110

9... Open the VirusScan console by following the path, Start>Programs>Network Associates>VirusScan Console...

Page 111

13... Select the Enable check box and in the Run area select Daily... The Start at time chosen should be after printing hours, but before the CXP3535 Color Server is turned off for the day...

Page 112

4... When the Windows shutdown is complete, the CXP3535 Color Server shuts down, the power LED on the front panel switches to Stand-By mode and is illuminated in orange...

Page 113

Troubleshooting ... 140

Page 114

3... 1... 1 Using the BIOS Configuration/Setup Utility Program This section provides instructions for starting the BIOS Configuration/ Setup Utility program and descriptions of the menu choices available...

Page 115

System Summary: Select this choice to display configuration information... This includes the type and speed of the microprocessors and the amount of memory that is installed... Changes that you make to configuration settings appear on this summary screen... You cannot edit the fields...

Page 116

Start Options: Select this choice to view or change the start options... Start options take effect when you start your server... You can select keyboard operating characteristics, such as the keyboard speed... You also can specify whether the server starts with the keyboard number lock on or off, and you can enable the server to run without a diskette drive, monitor, or keyboard...

Page 117

Advanced Setup: Select this choice to change values for advanced hardware features, such as cache control, Plug and Play operating-system settings, and PCI configuration... A message appears above the choices on this menu to alert you that the system might malfunction if these options are configured incorrectly... Follow the instructions on the screen carefully...

Page 118

Memory Settings: Select this choice to manually disable or enable a bank of memory... If a memory error is detected during POST or memory configuration, the server can automatically disable the failing memory bank and continue operating with reduced memory capacity... If this occurs, you must manually enable the memory bank after the problem is corrected...

Page 119

Diagnostic programs and error messages The CXP3535 Color Server diagnostic programs are stored in upgradable read-only memory (ROM) on the system board... These programs are the primary method of testing the major CXP3535 Color Server components...

Page 120

Note: A single problem might cause several error messages... When this occurs, work to correct the cause of the first error message... After you correct the cause of the first error message, the other error messages usually do not occur the next time you run the test...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

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1... Install or reseat the memory modules, and then perform a 3 Boot Reset... (For more information on 3 Boot Reset see Using the BIOS Configuration/ Setup Utility Program on page 106)...

Page 124

No-beep Symptoms If no beeps are heard, and the server is not functioning correctly, the following table lists FRU replacement action...

Page 125

162 (Device configuration error) Note: Be sure to load the default setings and any additional settings; then save the configuration...

Page 126

189 (An attempt made to enter the system with invalid password)

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

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3... Disable the adapter BIOS and run the Configuration/Setup utility program

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 130

2... If the above items are correct, run the memory diagnostic program (see Platform Diagnostics on page 106)... The system might have detected a bad memory module and automatically reallocated memory to enable you to continue to operate...

Page 131

3... 1... 6 Diagnostic Programs and Error Messages The diagnostic programs are stored in upgradable ROM (Read-Only Memory) on the system board... These programs are the primary method of testing the major components of the CXP3535 Color Server...

Page 132

Warning This result occurs when a possible problem is reported during the diagnostic test, such as when a device that is to be tested is not installed...

Page 133

For the following error codes, replace the FRU or take the recovery action...

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 135

4... Select View Test Log from the list that appears then follow the instructions on the screen... The system maintains the test-log data while the CXP3535 Color Server is turned on... When you turn off the CXP3535 Color Server, the test log is cleared...

Page 136

4... Reconnect the AC cord and turn on the system... If the system turns on successfully, replace adapters and devices one at a time until the problem is isolated... If system does not turn on with minimal configuration, replace FRUs (Field Replacement Units) one at a time until the problem is isolated...

Page 137

Check the LAN activity light on the rear of the CXP3535 Color Server... The LAN activity light illuminates when the Ethernet controller sends or receives data over the Ethernet network... If the LAN activity light is off, ensure that the hub and network are operating and that the correct device drivers are loaded...

Page 138

A hierarchical diagnostics tree represents the FRUs (Field Replacement Units) that can be tested by JOIND... You can select an individual component from the tree for testing, run batch tests of selected components, or run a general test of all units by selecting the DFE option...

Page 139

On the bottom left hand corner of the Windows Taskbar, click Start, and follow the path CXP3535>CXP3535 Tools>Diagnostics...

Page 140

The fourth section is the Diagnostics tree, which displays, on the left, boards and components to be tested... On the right, it displays results as Pass or Fail... The last test result performed on a specific component or batch of components also appears...

Page 141

Results File Stores information sent by JOIND... For each executed test, JOIND uses this file to record the date and time of execution, the loop number, the name of the test and the test result... If the Rerun mechanism is ON, results for all reruns are recorded... It is recorded in an HTML file and can be viewed in the HTML browser...

Page 142

Run Until Fail! Also initiates a test session, after the items for testing in this session are marked in the check boxes... When Loop Off is selected, the test session terminates after each test has been executed or until the first failure is detected by any test, whichever comes first... When Loop On is selected, the test session repeats until the loop termination condition is reached or once a failure is detected, whichever comes first...

Page 143

Select the Errors button to activate the Errors command and access the Error Buffer for all tests run or a Quick Batch... The contents of this buffer are recorded in an HTML file, which can be viewed in the HTML browser...

Page 144

3... 2... 4 Board Diagnostics This section describes the diagnostics for the CXP3535 Color Server boards (adapters)...

Page 145

IDE Disks There are two IDE disks in the CXP3535 Color Server, one Image Disk and one System disk... The diagnostics tests are only for the IDE disks (not for the two IDE controllers in the system)... If there is a failure, replace the disk... However, when rebooting, if Windows 2000 Professional does not recognize an IDE controller replace the controller...

Page 146

2... Verify that the memory tests passed... If one or both memory tests failed, replace the failed memory module and run the FusionXL test again...

Page 147

1... Check if both targets at the same channel fail... If so, individually replace the IDE cable and the adapter and run the diagnostics test...

Page 148

2... If you just installed an option, remove it and restart the CXP3535 Color Server... If the server turns on, you might have installed more options than the power supply supports...

Page 149

CXP3535 Color Server Turns On, No Operating System In this situation it is not possible to run the JOIND diagnostics application...

Page 150

When there is a memory failure, all other tests are meaningless... Replace the faulty memory and run tests on the board again...

Page 151

1... Reboot the computer and reinstall the operating system (CD-ROM #1)...

Page 152

Each error message indicates a problem and sometimes also a recovery action, including the need to escalate the call... In any case, if the problem is not solved after performing the recovery action, perform a diagnostics test and replace the problematic part...

Page 153

Failed to locate the thumbnail for element <name of element> in the job <job name>

Page 154

3... 3... 2 Collecting Data Log Files The Data Logs Collection feature enables you to collect log files, whenever a problem occurs in the system, and submit them to the Xerox hot line...

Page 155

6... When the Exit message appears, click Yes... The Spire application closes, and the log files are saved as Data_logs... cab... in D:\ drive...

Page 156

Important: Formatting erases all data stored in the Storage folder... We recommend that you back up your data, if possible, to an external device...

Page 157

6... To enable the changes to take effect, restart your computer...

Page 159

Spare Parts List... 154

Page 160

4... 1 System Components Use the following diagram to locate a specific part for replacement... Each numbered item corresponds to a spare part number in the Spare Parts List on page 154...

Page 161

Cable Types Four cable types are supplied with the CXP3535 Color Server...

Page 162

4... 2 Spare Parts List CXP3535 Color Server Spare Parts List (FRUs - Field Replacement Units)

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CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 164

Become familiar with the safety and handling guidelines specified in Safety Information (Multilingual) on page 5... These guidelines will ensure your safety while working with the CXP3535 Color Server and its options...

Page 165

5... Rotate the stabilizing feet on the bottom of the CXP3535 Color Server (see Removing and Rotating the Stabilizing Feet on page 160) and then place the server on its side to remove or replace/return components...

Page 166

4... Ensure that the stabilizing feet are rotated outward so that they properly support the CXP3535 Color Server (see Removing and Rotating the Stabilizing Feet on page 160)...

Page 167

4... 4... 3 Removing and Returning the Frame Support Bracket To locate certain computer components, such as hard disk drives and CPUs, first remove the frame support bracket to access the component...

Page 168

4... 4... 4 Removing and Rotating the Stabilizing Feet The feet attached to the bottom cover rotate outwards, 90 from the CXP3535 Color Server, to provide additional stability...

Page 169

Attention: To access the inside of the CXP3535 Color Server to install options, it might be easier to place the server on its side so that the system board is facing you... Before you do so, rotate the feet in towards the server (perform steps 1 to 7 in the reverse order) so that they do not break off due to the weight of the server...

Page 170

4... Press the bezel-release latch, located inside the server and at the top, towards the front of the server, to disconnect the top of the bezel from the server...

Page 171

4... 4... 6 Removing and Returning the Handle Assembly Remove the handle assembly for replacement purposes or as the second step before removing the top/side cover...

Page 172

4... 4... 7 Removing and Returning the Bezel Release Latch Remove the bezel release latch for replacement purposes or as the third step before removing the top/side cover...

Page 173

4... 4... 8 Removing and Returning the Top/Side Cover To allow easier access to parts inside the server or for replacement purposes, remove the top/side...

Page 174

7... Using a screwdriver, gently pry the cover away from the server in the rear and slide the cover away from the server...

Page 175

4... 4... 9 Removing and Returning the Adapter Retainers The adapter retainers secure the adapters in place and must be removed before removing any adapters...

Page 176

4... 5 Working with Boards (Adapters) If the diagnostics check (see Chapter 3, Diagnostics and Troubleshooting) indicates that any unit components need replacing, follow the relevant replacement procedures... The following diagram sets out schematically the different boards that are connected to the system board and which can be accessed by removing the side cover (see Removing the Side Cover on page 157... )

Page 177

WARNING: When you handle static-sensitive devices, take precautions to avoid damage from static electricity... For details on handling these devices see Safety Information (Multilingual) on page 5...

Page 178

3... Remove the covers (see Working with Covers on page 157) and the frame support bracket (see Removing and Returning the Frame Support Bracket on page 159) from the server... Store them in a safe place...

Page 179

b... Open the locking clips, by gently moving them outwards, away from the sides of the memory module... The memory module moves upwards...

Page 180

Attention: When you replace a board in the server, ensure that it is completely and correctly seated in the system board connector before applying power... Incorrect insertion might cause damage to the system board or any other board...

Page 181

2... Open the locking clips, by gently moving them outwards, away from the sides of the memory module... The memory module moves upwards...

Page 182

Note: Removing or replacing a DIMM changes the configuration information in the server... Therefore, after removing or replacing a DIMM, save the new configuration information by using the Configuration/Setup Utility program... When you restart the server, the system displays a message indicating that the memory configuration has changed... For more information, see the CXP3535 Color Server for DocuColor 3535 User Guide...

Page 183

5... Verify that the retaining clips are in the closed position... If a gap exists between the DIMM and the retaining clips, the DIMM has not been properly installed... If this is the case, open the retaining clips, remove and then reinsert the DIMM...

Page 184

3... Remove the side cover and the frame support bracket from the server (see Working with Covers on page 157 and Removing and Returning the Frame Support Bracket on page 159))... Store them in a safe place...

Page 185

Important: Be careful when handling the thermal grease on the processor... If the thermal grease is reused, do not contaminate it... If replacement thermal grease is supplied with the replacement kit, remove all traces of the existing thermal grease before applying the new thermal grease...

Page 186

3... If you have other options to remove or replace, do so now... Otherwise, return the frame support bracket (see Removing and Returning the Frame Support Bracket on page 159)...

Page 187

3... Reinstall the CXP3535 Color Server frame support bracket and side cover (see Removing and Returning the Frame Support Bracket on page 159, and Returning the Side Cover on page 158)...

Page 188

1... Turn on the CXP3535 Color Server... When the computer boots up, the following error messages appear: 161 - Real Time clock battery error 184 - Power-on Password corrupted

Page 189

3... Remove the side cover and frame support bracket (see Working with Covers on page 157, and Removing and Returning the Frame Support Bracket on page 159), rotate the feet (see Removing and Rotating the Stabilizing Feet on page 160), and turn the server on the side...

Page 190

9... Disconnect the extender board from the system board edge connector...

Page 191

10... Tilt the extender board and remove it from the server (see Figure 23)...

Page 192

4... 5... 9 Removing and Replacing the System Board The following illustrations show the components on the system board...

Page 193

3... Remove the side cover (see Working with Covers on page 157), rotate the feet (see Removing and Rotating the Stabilizing Feet on page 160), and turn the server on the side...

Page 194

8... Remove memory modules (see Removing and Replacing the System Board Memory Module on page 174)...

Page 195

2... Turn off the CXP3535 Color Server and all attached devices... Disconnect all external cables and power cords...

Page 196

2... Turn off the CXP3535 Color Server and all attached devices... Disconnect all external cables and power cords...

Page 197

Warnings: Before replacing the System disk, ensure that you have the computer name, TCP/IP information (for example DHCP = Yes), and OEM Windows 2000 Professional Product ID#... Also, back up folders or jobs in C:\ and D:\ partitions...

Page 198

5... If you have other options to remove or replace, do so now... Otherwise, return the frame support bracket and side cover (see Removing and Returning the Frame Support Bracket on page 159, and Working with Covers on page 157)...

Page 199

3... Remove the frame support bracket and side cover (see Removing and Returning the Frame Support Bracket on page 159, and Removing the Side Cover on page 157)...

Page 200

4... Return the frame support bracket and side cover (see Removing and Returning the Frame Support Bracket on page 159, and Returning the Side Cover on page 158), plug in the server, and turn it on...

Page 201

4... Remove the frame support bracket (see Removing and Returning the Frame Support Bracket on page 159)...

Page 203

Standards... 198

Page 204

A... 1 Environmental Requirements This chapter lists the software installation steps, specifications for the CXP3535 Color Server operating environment, and provides a list of the international safety standards to which the CXP3535 Color Server conforms...

Page 205

Vibration Shipping Acceleration spectral density of 1m2/s2 in frequency range of 10-200Hz and acceleration spectral density of 0... 3m2/s2 in frequency range of 200- 2000Hz...

Page 206

European Union Low Voltage Directive 72/23/EEC, CB Report and Certificate indicating approval to standard IEC60950, 3rd Edition, plus national deviations...

Page 207

CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 209

Token Ring Installation (Optional) ... 202

Page 210

7... If you have other options to remove or replace, do so now... Otherwise, return the frame support bracket (see Removing and Returning the Frame Support Bracket on page 159) and the side cover (see Returning the Side Cover on page 158)...

Page 211

7... If the IBM 16/4 Token-Ring PCI Adapter 2 with Wake on LAN appears as one of the network adapters, the token ring driver is correctly installed...

Page 212

3... Verify that IBM 16/4 Token-ring PCI Adapter 2 with Wake on LAN is shown in the Connect using area, and click the Configure button...

Page 213

CXP3535 Color Server for the DocuColor 3535 Technical Manual

Page 214

9... To complete the network data rate configuration, close the Network and Dial-up Connections window...

Page 215

4... Scroll down the Components checked are used by this connection menu and select Internet Protocol (TCP/IP)...

Page 216

10... Close the Network and Dial-up Connections window to complete Configuring the Token Ring Adapter...

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