Sony PCWA-A220 Troubleshooting Guide PDF

4-666-352-11(1)

Sony Corporation 2002 Printed in Japan

PCWA-A220 What to do if...

Troubleshooting Guide This document provides solutions to the most common problems users have with their Access Points. Please refer to this guide before contacting Sony Customer Information Services.

Case 1 Scan Utility does not start. Or Access Point cannot be found with Scan Utility

1 Did you wait long enough? Occasionally, searching for the Access Point can take up to 30 seconds. Start Scan Utility, or click the Scan button, wait 30 seconds, and then confirm that the Access Point has been detected.

2 Did you connect the Access Point to the power outlet? The Access Points POWER indicator lights when the Access Point is connected to a power outlet.

3 Did you remove or insert the wireless LAN PC card while Scan Utility was starting up? Start Scan Utility with the wireless LAN PC card inserted.

4 Is the Windows XP Internet Connection Firewall function enabled? If the Internet Connection Firewall function is enabled, communication may not be possible. Follow the procedure below to check or change the settings.

1 Click the Start button, point to Connect To, and click Show all connections.

2 Right-click the Wireless Network Connection icon to be connected, and click Properties.

3 Click the Advanced tab and (if selected) deselect the Protect my computer and network by limiting or preventing access to this computer from the Internet check box.

4 Click OK. z Hint

Refer to Windows XP Online Help for details about the Internet Connection Firewall.

Note

Take appropriate precautions to ensure security when the Internet Connection Firewall function is disabled. Except when configuring the Access Point, it is strongly recommended that you enable the Internet Connection Firewall function at all times.

5 If the above action does not remedy the problem, refer to Case 2: The computer cannot communicate with the Access Point.

Case 5 A window with the User Name field appears when configuring the Access Point, but I dont know what to enter

You do not need to enter a user name. In the Password field appearing in the same screen, enter the Administrator Password of the administrator who configured the Access Point. (The example shows the screen for Internet Explorer 5 running on Windows XP. The screen appearance differs depending on the operating system you are using.)

Case 6 Connection is not possible after completing the configuration

1 Did you complete procedures 1 through 6 of the Quick Start Guide? Refer to the procedure described in Case 7: Forgot Settings to reset the Access Point to its factory default settings, and then redo procedures 1 through 6 described in the Quick Start Guide.

2 After configuring Wireless Settings in steps 12-14 of procedure 5 in the Quick Start Guide, did you also configure the computer to match the settings? With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual provided with the wireless LAN PC card you are using, and change the computer settings so that they match the Access Point settings. With Windows XP, follow the procedure below to change the computer settings.

1 Perform steps 1-2 of 2 under Case 2: The computer cannot communicate with the Access Point.

2 Click Advanced.

3 From Available networks, select the same name that you set for the Access Point Network Name (SSID), and click Configure. z Hint

If the network has the same name as one appearing in Preferred networks, select the network from the list in Preferred networks, and click Remove to remove it from the list.

4 If WEP encryption is enabled, select the Data encryption (WEP enabled) check box, clear the The key is provided for me automatically check box, and type the WEP key set for the Access Point into the Network key field.

5 Click OK. z Hint

If you have forgotten your Access Point settings, refer to the procedure described in Case 7: Forgot Settings to reset the Access Point to its factory default settings.

Case 7 Forgot Settings

Follow the procedure below to reset the Access Point to its factory default settings.

With the Access Points power on, use the end of a paper clip or a similar object to hold down the reset switch located on the bottom of the Access Point. Upon pressing the reset switch, the WIRELESS indicator goes on. Hold the switch down for about 6 seconds until the indicator goes off. The Access Point is reset to its factory default settings when the WIRELESS indicator goes off.

Case 8 I want to know more about Access Point functions and perform advanced settings

Click the Start button, point to Programs (All Programs when using Windows XP), Wireless LAN, PCWA-A220, and click Online Help. Online Help appears.

z Hint For updates and connection information, refer to product information and Q&A search at the Sony Online Support (http://ita.sel.sony.com/support/wirelesslan/).

Microsoft and Windows are registered trademarks of Microsoft Corporation in the U.S. and in other countries. In this document, the term Windows 98 SE is used to refer to Microsoft Windows 98 Second Edition, the term Windows Me to Microsoft Windows Millennium

Edition, Windows 2000 to Microsoft Windows 2000 Professional, and Windows XP to Microsoft Windows XP Home Edition and Microsoft Windows XP Professional.

Other system names and product names that appear in this manual are registered trademarks or trademarks of their respective owners. Note that the and symbols are not used in this manual.

Continued on next page

Reset switch

Case 2 The computer cannot communicate with the Access Point

1 Is the Wireless LAN PC card properly inserted into the computer, and does the computer correctly recognize it? Follow the procedure below to check.

z Hint

The following procedure is not necessary if your computer has built-in wireless LAN capabilities. However, if your computer has a switch or software facility to disable the wireless LAN function, refer to the instruction manual for your computer and confirm that the wireless LAN feature is switched on.

1 Confirm that the wireless LAN PC card is properly inserted into the computer. If the card is not properly inserted, refer to the instruction manual for your wireless LAN PC card to insert it.

2 With the wireless LAN PC card properly inserted, double-click the icon on the taskbar, and confirm that your wireless LAN PC card appears in the Hardware devices list.

Note

In Windows XP, there is a feature that hides inactive icons on the taskbar. If this feature is enabled, click to display all icons.

3 If your wireless LAN PC card does not appear in the Hardware devices list, refer to the instruction manual for your wireless LAN PC card to make the computer recognize the card.

2 Is the computer configured for wireless communications? With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual for your wireless LAN PC card to configure wireless communications. With Windows XP, follow the procedure below to configure communications.

1 Click the Start button, point to Connect To, and click Show all connections.

2 In the Network Connections window, right-click the Wireless Network Connection icon to be connected, and click View Available Networks.

3 From the Available networks list in the Connect to Wireless Network window, select the Access Point, and click Connect. z Hint

If This network requires the use of a network key (WEP)... is displayed, it means that there is a network key (WEP key) set for the Access Point. Type the network key (WEP key) in the Network key field, or refer to Case 7: Forgot Settings, and follow the procedure to reset the Access Point to its default settings.)

3 Have you correctly specified the Network Name (SSID) and WEP key (Network key)? With Windows 98 SE, Windows Me or Windows 2000, refer to the instruction manual for your wireless LAN card, and confirm the Access Points network name (SSID) and WEP key (Network key). With Windows XP, follow the procedure below to check.

z Hint

The factory default network name set for the Access Point is default. There is no default WEP key setting.

1 Follow step 2 of the procedure described in Case 2: The computer cannot communicate with the Access Point to open the Connect to Wireless Network window.

2 Select the network name of the Access Point to which you want to connect from Available wireless networks.

3 If there is a WEP key set for the Access Point, enter the WEP key into the Network key field.

4 Click Connect. If the connection is not successful, refer to the procedure described in Case 7: Forgot Settings to reset the Access Point to its factory default settings, and then follow the procedure described in the Quick Start Guide to reconfigure.

4 Is the wireless network connection acting as a network bridge? (Windows XP only) Follow the procedure below to confirm or change the settings.

1 Click the Start button, point to Connect To, and click Show all connections.

2 Confirm that the wireless network connection in question is not acting as a network bridge.

3 If the wireless network connection is configured as a network bridge, right- click the wireless network connection icon, and click Remove from bridge.

5 Has an IP address been acquired for the computer? With DHCP (Automatic) selected in the computers IP address settings, follow the procedure below. Refer to Windows Help regarding configuration of the computers IP address.

With Windows 98 SE/Windows Me

1 Click the Start button, and click Run.

2 In the Open field, type winipcfg (without quotation marks), and click OK.

3 In the IP Configuration window, select your wireless LAN PC card from the drop- down list.

4 Confirm that the IP address appears in the IP Address field.

5 If the address 0.0.0.0 or an address starting with 169.254. appears in the IP Address field, click Release, and click Renew.

Note

If the IP address starts with 169.254., the address is not obtained from the DHCP server but assigned by Windows on its own. With that address, connection to the network is not possible.

With Windows 2000/Windows XP

1 Click the Start button, point to Programs (when using Windows XP, select All Programs), Accessories, and click Command Prompt.

2 In the Command Prompt window, type ipconfig /all (without quotation marks and with one space between ipconfig and /all), and then press the Enter key.

3 Confirm the IP address for your wireless LAN PC Card. z Hint

The name of the wireless LAN PC Card appears in the Description line.

4 If 0.0.0.0 or an address starting with 169.254. appears in the Description line, type ipconfig /renew (without quotation marks and with one space between ipconfig and /renew) , and then press the Enter key.

A new IP address is assigned.

Note

If the IP address starts with 169.254., the address is not obtained from the DHCP server but assigned by Windows on its own. With that address, connection to the network is not possible.

Case 3 I dont know which Access Point to select

Check the MAC address on the label on the bottom of the Access Point, and then select the Access Point with the corresponding MAC address from the Access Point List in Scan Utility.

Case 4 I cannot click the Access Point Setup Page button

1 Have you selected the Access Point you want to configure? Click the Access Point you want to configure in the Access Point List in Scan Utility.

2 Does a icon appear to the left of the Access Point you want to configure? If the icon for the Access Point you want to configure is , the Access Point and computer are on different subnets. In this case, follow the procedure below to reconnect so that the Access Point and computer are on the same subnet. (If they are on the same subnet, the appears.)

Tip

The following procedure is only applicable on networks where IP addresses are obtained automatically (networks where a DHCP server is running).

1 Refer to the procedure described in Case 7: Fo