Pelco Endura C2697M Web Client Operations Manual PDF

O P E R A T I O N

C2697M (7/08)

Endura Web Client

Contents

About Endura and the Web Client. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Starting and Stopping the Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Main Window Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Working with Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Selecting a Camera. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Selecting Bandwidth. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Changing the Video Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Change the Active Video Pane . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Set the Active Video Pane to Display in a Large Single Pane. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Controlling Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Adjust the Iris or Focus Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Using PTZ Controls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Running Patterns or Presets . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Reviewing Alarm Array Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Reviewing Relay Array Status and Activating Relays . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Working with Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Find and View Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Events Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Working with Active Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Review Active Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 View Video Associated with an Event. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 Set Events to Snooze . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Acknowledge Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Enter Alarm Comments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Configuring the Endura Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Public Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Managing the Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Manually Forwarding Ports Across a Firewall. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Entering the Public Network Interface Host Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Private Network Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Entering the Private Network Interface Host Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Adding Device Network Addresses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Network Directory Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Establishing Event Archive Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Getting the Status of Archived Events . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Gateway Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Setting the Maximum Number of Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Restarting the Gateway Daemon . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 Rebooting the Endura Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Restoring the Default Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24

Configuring an E-Mail Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Configuring Message Servers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Sending Broadcast Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Testing Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Configuring Users on the Web Client . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Creating a New User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28

2 C2697M (7/08)

Editing User Attributes and Roles . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Setting User Attributes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Choosing a Role . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 Adding Gateways. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Appendix A: Browser Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Set Security Levels in Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Install the ActiveX Control in Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 Configure Internet Explorer 7.0 to Display Tabs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Appendix B: Bandwidth Selection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Appendix C: Troubleshooting. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

List of Illustrations 1 Login Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 2 Web Client Video Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 3 Camera Selection Section . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 4 Selecting the Bandwidth . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 5 Camera Controls on the Shortcut Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 6 Alarm Array Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 7 Relay Array Configuration. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 8 Searching for Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 9 Selecting a Start Date and End Date . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

10 Shortcut Menu for Viewing Recorded Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 11 Events Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 12 Video Pane on the Events page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 13 Event Details. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 14 Main Setup Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16 15 Public Network Interface Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 16 Private Network Interface Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 17 Adding Devices Addresses Manually. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 18 Network Directory Interface Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 19 Event Archive Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 20 Event Archive Status Message. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 21 Gateway Maintenance Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23 22 E-mail Server Configuration Page. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 23 Broadcast Message Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 24 Gateway Maintenance Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 25 E-mail Test Results Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 26 LDAP Test Results Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 27 Configuring Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 28 Attributes Section of New User Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 29 Assigning a Role to a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29 30 Gateway Section of New User Page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30 31 Deleting a User . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

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About Endura and the Web Client The Endura system is a total system solution for network-based video security. Endura products control the origination, transport, recording, and display of integrated, security-related audio and video.

The Endura Web client delivers video streams and images through wide area network (WAN) and Internet networks.

Endura is a complete IP-based digital video solution from Pelco. It design is based on decentralized device architecture. To implement this architecture, Endura uses UPnP protocol to provide a user-friendly system. Further, Endura provides high quality digital images by utilizing high resolution, high frame rate video streams. These streams exceed the bandwidth capabilities of most connections to the Internet.

Together with Endura transcoder devices, the Endura Gateway provides robust, scalable Internet connectivity through low bandwidth network connections.

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Starting and Stopping the Web Client The Web client, as a browser-based application, opens in Microsoft Internet Explorer.

NOTE: The Web client can be opened in either the 32-bit or 64-bit version of Internet Explorer. Microsoft ActiveX is required to view video in the Web client. However, ActiveX cannot be installed in the 64-bit version of the browser. If you have a computer that includes both versions of Internet Explorer, always use the 32-bit version when working in the Web client.

The Web client application can be started in either of the following ways:

Double-click the Web client icon on the desktop of your workstation or computer.

Start the Web browser, and then enter the URL provided by your system administrator.

Logging On to the Web Client After starting the application, a Login screen appears.

Figure 1. Login Screen

1. At the Login screen, enter your user name or the default user name provided by your system administrator. The default user name provides administrator access to the Endura Gateway so that you can configure the system and create additional users. For system security, change the password for the default user, and then record your new information in a secure location. Refer to Creating a New User on page 28 for information on how to change your password.

2. Enter the password.

3. If you are the administrator and you are logging on to the Web client for the first time, select Local Login. This gives you access to the setup screens so you can configure the system and change default IP addresses.

4. Click Connect (or press the Enter key).

NOTE: User names and passwords are case sensitive.

To cancel this procedure, click Exit.

If you enter the user name or password incorrectly, an error message appears on the screen. Retype the user name or password, and then click Connect again.

Logging Off the Web Client To exit the Web client, follow these steps:

1. If necessary, close the Setup page or the Alarms page.

2. Close any video by clicking the Close buttons in the video panes. Otherwise, you will experience slower browser performance until the camera stream reaches its default shutdown limit.

3. Exit the Web client by closing the browser. The system logs off, closes the application, and closes the browser.

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Main Window Overview The main window of the Web client provides access to operational functions.

Figure 2. Web Client Video Page

Workspace Tabs: Lists the tabs that are available in the application. Tabs are available for viewing video streams, reviewing alarms and events, and configuring the application. The title of the Events tab changes to indicate the type of events that are available (acknowledged or unacknowledged). Toolbar: Accesses the other application pages where you can monitor alarms or events, and configure users or system settings. You must have permission to perform a specific command for its command button to appear in the toolbar.

Click the Setup button to display the Setup page.

Click the Events button to display the Events page.

Click the Help button to display the online Help. Camera Selection Lists: Searches for cameras by camera group or by name (or portion of name), and then displays the camera name search results in the Camera list. To view video, select a camera name in the Camera List, and then click the Show Live button. As an alternative, double-click a camera in the Camera List to display its live video in the currently selected video pane. A green border surrounds the selected video pane to indicate that you are viewing live video. Click another video pane to switch to it. Alarm Array Configuration: Displays alarm data for the camera selected in the Camera List.

Relay Array Configuration: Displays relay information for the camera selected in the Camera List. You can open or close a relay for the selected camera. Refer to Reviewing Relay Array Status and Activating Relays on page 10 for more information. Bandwidth: Displays the bandwidth options in which to view the camera images. The bandwidth of the Internet connection gives the highest quality image stream. Refer to Selecting Bandwidth on page 8 for more information. Shortcut Menu: Displays a list of commands for adjusting camera settings while viewing live video. Each video pane contains a separate shortcut menu. Different commands appear on the menu when the video pane contains recorded video. Refer to Controlling Cameras on page 9 for instructions on changing the display, adjusting the focus or iris, and using pan/tilt/zoom (PTZ) controls for live video. Refer to Find and View Recorded Video on page 11 for instructions on viewing recorded video. PTZ Control Bars: Indicates that the camera supports PTZ. Click the border or corner of the video pane to pan and tilt the camera in that direction. The border changes color from green to red as you reposition the camera. Enhanced Search: Searches for and plays back recorded video. For information about the search function, refer to Find and View Recorded Video on page 11. Search Results: Searches for criteria entered in the search field. Double-click an entry to display it in the currently selected video pane.

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Working with Video The default Web page for the Endura Web client is the Video page. On this page you can:

Select the camera from which to view live video.

Change the video display between a 2 x 2 display and a single video pane.

Change the bandwidth at which the video is retrieved from the Endura network.

Adjust the focus or iris for a camera and reposition a camera if it supports PTZ operations while viewing live video.

Review alarm array configuration.

Review relay array configuration.

Activate and deactivate relays.

Search for and play recorded video.

From this page you can also navigate to the Configuration and Events pages. For more information about these pages, refer to:

Configuring the Endura Gateway on page 16.

Working with Active Events on page 13.

SELECTING A CAMERA 1. On the Video page, select a camera as follows:

If available, select a different entry from the Gateway List. This option is available when more than one Endura Gateway has been configured on the Endura network.

In the Camera Groups box, select a camera group, or select All. In the Camera Name box, enter a camera name. Click Clear to enter a different name.

As you enter information about the camera group and camera name, the Camera List displays any available cameras that meet the search criteria.

2. Click a camera in the list, and then choose the following tasks to perform for the selected camera. Click the Show Live button to view live video in the active video pane. Refer to Controlling Cameras on page 9 for more information

about controlling cameras while viewing live video. Review alarm status in the Alarm Array Status list. Review relay information in the Relay Array Status list. If necessary, activate or deactivate a relay. Search for and display recorded video. Refer to Find and View Recorded Video on page 11 for more information.

Figure 3. Camera Selection Section

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SELECTING BANDWIDTH The Endura gateway transmits video streams to the Web client in one of two ways: as a full stream directly from an Endura encoder, or as a transcoded stream that makes use of lower bandwidth availability on your local network. If your network lacks sufficient bandwidth to transmit a full video stream, select a lower bandwidth after you select to view transcoded streams. A minimum bandwidth of 56 kbps is required for each video stream. At this bandwidth, the Web client displays the video in motion JPEG (MJPEG) format.

Figure 4. Selecting the Bandwidth

1. Select a camera to view its video.

2. Under Bandwidth, select Transcoded Stream.

3. Click the Show Live button. The video is displayed at the rate displayed on the red Bandwidth bar.

4. To choose a different bandwidth: Enter a number in the field under the Bandwidth bar, and then click the Set Bandwidth button.

or

Click the right or left arrows to adjust the bandwidth, and then click the Set Bandwidth button.

The Bandwidth bar indicates the amount of bandwidth that will be used to transmit the video.

Changing the bandwidth changes the display rate only for the currently selected video stream. Repeat this process any time you want to select a different bandwidth for a video stream. Refer to Appendix B: Bandwidth Selection on page 33 for a list of bandwidth rates for several Internet connection types.

CHANGING THE VIDEO DISPLAY Up to four video streams can be viewed simultaneously. The border of the active video pane identifies the type of video that is being displayed: thin green for live video, thin yellow for recorded video, and thick green for live video for a PTZ camera. Follow the instructions below to change the active video pane and to view video in a larger video pane.

CHANGE THE ACTIVE VIDEO PANE Click a different pane to make it the active pane; the border becomes green. Only one video pane can be active at a time, even if all of the video panes display video.

SET THE ACTIVE VIDEO PANE TO DISPLAY IN A LARGE SINGLE PANE Each video pane in a 2 x 2 display can be expanded across the entire video workspace area. Follow these instructions to expand a video pane.

1. Click the Maximize button in the upper-right corner of the video pane. The video expands to fill the entire video workspace area.

2. To redisplay all four video panes, click the Minimize button that is also located in the upper-right corner of the video pane.

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CONTROLLING CAMERAS A shortcut menu is available for each video pane with controls to adjust the iris or focus of a camera, and run patterns or presets.

Figure 5. Camera Controls on the Shortcut Menu

ADJUST THE IRIS OR FOCUS SETTINGS Follow these steps to adjust the video display:

1. In a video pane that is displaying video, click the arrow button in the upper-left corner of the video pane to display the shortcut menu.

2. Select among the following commands: Iris In or Iris Out: Click these commands to open or close the iris and to adjust the brightness of the picture. Focus Near or Focus Far: Click these commands to adjust the focus of the camera nearer or farther away.

USING PTZ CONTROLS For cameras with PTZ capability, follow these steps to adjust the camera.

1. In a video pane that is displaying video, move the mouse pointer over any of the four borders or four corners of the video pane.

2. Click and hold the left mouse button to pan or tilt the camera in the direction of the border. That is, use the left and right borders to pan the camera to the left or right, and use the top and bottom borders to tilt the camera up or down.

3. To zoom in or out, rotate the wheel button on the mouse forward to zoom in on the scene, and rotate it backward to zoom out.

RUNNING PATTERNS OR PRESETS Cameras with PTZ capability also provide patterns and preset commands. From the Web client, you can run any pattern or preset command if it has already been created. To record a pattern for a camera, you must be logged on to the WS5000 advanced system software.

NOTE: Preset commands that display on-camera menus are not available from the Web client. This includes Preset 95.

Follow these steps to run a prerecorded pattern or preset command:

1. In a video pane that is displaying video, click the arrow button in the upper-left corner of the video pane to display the shortcut menu.

2. To run a pattern, enter a pattern number in the field, and then click the Run button. The pattern runs until it stops on its own, or until you stop it by issuing another pattern, preset, or PTZ control.

3. To run a preset command, enter a preset number in the field, and then click the Run button. The preset command repositions the camera based on the preset command.

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REVIEWING ALARM ARRAY STATUS The Alarm Array Status table displays alarm data for the camera selected in the Camera List (refer to Selecting a Camera on page 7). The table lists the physical output, alarm name, number, severity, and current status.

NOTE: The Alarm Array Status table continues to display alarms associated with the camera that is selected in the Camera list, even if you select a video pane that is displaying video for a different camera.

Figure 6. Alarm Array Configuration

REVIEWING RELAY ARRAY STATUS AND ACTIVATING RELAYS The Relay Array Status table displays relay information for the camera selected in the Camera List (refer to Selecting a Camera on page 7). Use this table to activate or deactivate a relay based on video being displayed for the camera. An Activate or Deactivate button appears next to a relay if the relay status can be changed.

NOTE: The Relay Array Status table continues to display relays associated with the camera that is selected in the Camera list even if you select a video pane that is displaying video for a different camera.

Figure 7. Relay Array Configuration

WORKING WITH RECORDED VIDEO Use the Web client to search for, review, and acknowledge events. Events can be reviewed in one of the following ways:

On the Video page, search for events by date range and event type.

On the Events page, review active events, enter comments into the system log, and acknowledge events.

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FIND AND VIEW RECORDED VIDEO Use the Search fields located at the bottom of the video panes to search for recorded video. You can refine the search to find video recorded within a specific date range, video that was marked by an operator, or by other criteria.

You must select a camera before searching for recorded video (refer to Selecting a Camera on page 7).

Figure 8. Searching for Recorded Video

1. Click the Calendar button next to the Start Date and End Date to specify the date range as follows:

If desired, select a specific start time or end time. If you do not specify a range, the system searches for events recorded in the past 24 hours.

Select a date from the current month, click Today to use the current date, or change the month and year as necessary before selecting a date.

Figure 9. Selecting a Start Date and End Date

2. Select the type of records to search: All Records, Alarm, Continuous, Motion, Manual, and Marked.

3. Click the Search Playback button. All events that meet the search criteria appear in the list.

4. Double-click any event to view it in the active video pane. As an alternative, click an event, and then click the Show Playback button. The video appears in the active video pane.

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5. Click the shortcut menu to control the video, and then select one of the following commands (refer to Figure 10): Play or Pause: Click to begin playing recorded video or to temporarily pause a playing video. Frame Reverse or Fast Reverse: Click the Frame Reverse command to play the video backward, frame by frame. Click the Fast

Reverse command to play the video backward at three times the normal speed. Fast Forward or Frame Forward: Click the Fast Forward command to play the video forward at three times the normal speed. Click

the Frame Advance command to play the frame forward, one frame at a time.

Figure 10. Shortcut Menu for Viewing Recorded Video

6. To close the shortcut menu, click the arrow in the upper-left corner of the video pane.

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Events Page Use the Events page to do the following:

View the type of event, on what camera the event occurred, and the date and time of the occurrence.

View recorded video associated with an event.

Acknowledge an event or events.

Put events into snooze mode.

Enter comments about events in a log, and view existing comments.

Figure 11. Events Page

WORKING WITH ACTIVE EVENTS Events, or alarms, can be triggered by motion, a physical switch, or a device condition. Any device attached to an Endura system can trigger an alarm. This includes cameras, encoders, network video recorders, storage expansion boxes, and so forth.

1. Click the Alarm button on the Video page. The Events page opens.

2. Perform the following instructions to review a list of active events, view video associated with an event, acknowledge or snooze an event, and enter comments about an event.

Web Client Pages: Lists the Web pages that are already open in the application. Pages are available for viewing video streams, reviewing events, and configuring the application. The title of the Events page changes to indicate the type of events that are available (acknowledged or unacknowledged). Active Events: Lists the current active events. Refer to Working with Active Events on page 13 and Set Events to Snooze on page 15.

Acknowledged Events: Lists the events that are already acknowledged in the Events list. Refer to Acknowledge Events on page 15.

Video Pane: Displays the video selected in the Active Events list when you click the Show Playback button. Refer to View Video Associated with an Event on page 14. Details: Displays information related to the selected active event. Review comments that have already been entered about an event, or enter a new comment in the system log. Refer to Enter Alarm Comments on page 15.

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REVIEW ACTIVE EVENTS The Active Events list contains a list of events that are in an active state. That is, these events have occurred recently, and an operator must respond to them.

1. Review the list of active events. Events appear in the list under the following conditions: As new events occur. When existing alarms are acknowledged, moving them from the Active Events list to the Acknowledged Events list. When an event is set to snooze and is temporarily removed from the list. When the events snooze period ends, the event reappears

on the list.

2. Select an event or group of events, and then perform one of the following tasks: View video associated with an event Set an event to snooze Acknowledge an event or group of events Add comments to an event

VIEW VIDEO ASSOCIATED WITH AN EVENT NOTE: You cannot select a lower bandwidth rate to view video on the Events page. If your system cannot play back video at the higher bandwidth required by a full video stream, you can search for the video on the Video page, and then select a lower bandwidth before playing back the video.

1. Click any event to display its video in the video pane to the right of the Active Events list.

2. Click the shortcut menu to control the video. The video pane has its own set of playback controls. The following commands appear in the shortcut menu located in the upper-left corner of the video pane (refer to Figure 12): Play or Pause: Click to begin playing recorded video or to temporarily pause a playing video. Frame Reverse or Fast Reverse: Click the Frame Reverse command to play the video backward frame by frame. Click the Fast

Reverse command to play the video backward at three times the normal speed. Fast Forward or Frame Reverse: Click the Fast Forward command to play the video forward at three times the normal speed. Click

the Frame Advance command to play the frame forward one frame at a time.

Figure 12. Video Pane on the Events page

3. To close the shortcut menu, click the arrow in the upper-left corner of the video pane.

4. If necessary, add an entry to the system log and click the Add To Log button. Refer to Enter Alarm Comments on page 15 for more information.

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SET EVENTS TO SNOOZE Snoozing postpones a response to an event and removes the event from the Active Events list. To postpone a response:

1. Select an event from the Active Events list.

2. In the Snooze field, select the amount of time (in minutes) to postpone the event before reactivating.

3. Click the Snooze button. The alarm occurrence disappears from the dialog box and the snooze action is recorded in the alarm and system logs. If desired, type

an entry in the log explaining why you set the event to snooze. When the snooze time expires, the alarm notification reappears in the Active Events list.

ACKNOWLEDGE EVENTS When an event is acknowledged, it is permanently removed from the Active Events list.

1. Select an event in the Active Events list.

2. Click Acknowledge. The event moves from the Active list into the Acknowledged Events list.

NOTE: If you need to enter a comment about an event, you must do so before you acknowledge it.

ENTER ALARM COMMENTS

1. Select an event in the Active Events list. Information about the selected event appears in the Details section.

2. Add an entry in the system log, and then click the Add To Log button.

Figure 13. Event Details

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Configuring the Endura Gateway The Endura Gateway requires separate configuration apart from the Endura system. Only users who have been assigned the Administrator role can perform configuration tasks. Refer to the GW5000 Endura Gateway Installation manual (C2694M) for instructions on configuring the unit.

The following settings usually require setup only once, during initial configuration:

Public Network Access

Private Network Interface

Network Directory Interface

You might have to update the following settings periodically:

Event Archive

Gateway Maintenance

Broadcast Message

Email Server

To access these pages, click the Setup button on the Video page. The Setup page opens:

Figure 14. Main Setup Page

Workspace Tabs: Lists the tabs that are available in the application. Tabs are available for viewing video streams, reviewing events, and configuring the application. The Configuration tab appears only for users with administrator permissions. Type: Lists the items that are available in the application. Select Gateway to configure each feature. Select User to set up user permissions. List: Lists all available items for the selected item type. For example, a list of users or a list of Gateway services appears in this list.

Item Details: Displays information about the selected item. For example, Figure 14 displays information about the Public Network Interface.

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Public Network Interface

Figure 15. Public Network Interface Page

Use the Public Network Interface page to manage firewall traversal and to configure the gateway network connection to all non-Endura systems through another local area network (LAN), WAN, or an Internet network.

MANAGING THE FIREWALL The gateway on the GW5000 is designed to traverse firewalls automatically. You can test firewall traversal on the Public Network Interface setup page. If your site uses a firewall to maintain network security, you must configure port forwarding using your firewall software. Add the gateway IP address and the range of ports that starts with the Video Base Port after it is set up on the Public Network Interface Setup page. By adding these port numbers, the firewall will route the video streams so that users can view video properly.

Each video stream requires two ports for proper streaming. You must forward enough ports to handle the amount of video streams that you expect to support for your site. For example, if your site supports 32 video streams, you must forward 64 ports on your firewall. The default Video Base Port is 15000.

Each firewall software operates differently. Follow the instructions for your software to forward the ports properly.

Refer to the Endura GW5000 Gateway Installation manual (C2694M) for additional information.

MANUALLY FORWARDING PORTS ACROSS A FIREWALL Follow these steps to enable manual port forwarding:

1. From the Public Network Interface page, click the Start button to test automatic firewall traversal. A green Status box indicates that firewall traversal is in operation, and no further action is required.

2. If the Status box is red, select the Enable Manual Port Forwarding check box.

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ENTERING THE PUBLIC NETWORK INTERFACE HOST INFORMATION 1. Enter or select the appropriate information for your WAN site:

Host Name Video Base Port: The beginning port number for a range of real-time transport protocol ports. DHCP: By default, dynamic host configuration protocol (DHCP) is turned off. IP Address: The default IP address for the GW5000 is 192.168.100.2. Subnet Mask Gateway: The default address for the gateway on the GW5000 is also 192.168.100.2. DNS Server IP: Enter one or more DNS server IP address if you use them; each IP address should be entered on a separate line.

2. Click Apply to save the new information, or click Reset to return to previously saved settings.

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Private Network Interface

Figure 16. Private Network Interface Page

Use the Private Network Interface page to connect the gateway to the Endura System and to create manual entries for any devices that are not identified automatically on the Endura system.

ENTERING THE PRIVATE NETWORK INTERFACE HOST INFORMATION 1. Enter or select the appropriate information for your LAN site. Contact your system administrator for the following information:

Host Name DHCP (enable or disable dynamic host configuration protocol for the system) IP Address Subnet Mask Gateway DNS Server IP

2. If you have more than one domain name system server IP address, enter them on separate lines.

3. Select Routing Protocol Authentication if your site uses a third-party software to authenticate data transmissions between the gateway and the Endura network.

4. Click Apply to save the new information, or click Reset to return to previously saved settings.

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ADDING DEVICE NETWORK ADDRESSES The Endura Gateway is designed to recognize all available devices that are connected to the Endura system. If a camera is not available, you can add its network address manually.

1. From the Private Network Interface page, click the Test button below the Existing Networking table. The Gateway polls the Endura system and lists the network address and machine bitmask for each device that has not been recognized automatically.

Figure 17. Adding Devices Addresses Manually

2. Under Manual Entries, enter the network address and the machine bitmask in the separate fields. Click the Add button.

3. Repeat this step for each device in the list.

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Network Directory Interface Use the Network Directory page to configure the Endura Gateway in the network directory.

Figure 18. Network Directory Interface Page

1. Enter the appropriate information into each field. Contact your system administrator for the following information:. IP Address: The IP address of the network directory (for example, 192.168.100.3). Distinguished Name (DN): The naming attributes of each level of the object domain tree (for example, dc=gdn, dc=pelco, dc=prg). RDN (relative distinguished name): The unique identifier of the object (not used). User Name for LDAP: The user name of the account that is used by the Endura Gateway to access data on the Endura network. Password for LDAP: The password for the Endura Gateway user account. Gateway: The IP address for each Endura Gateway that is connected to the Endura system.

2. Click Apply to save the new information. If you leave the page without clicking Apply, the information is not saved.

3. Enter the IP address for each Endura Gateway in the system as follows: a. Select a computer in the left column.

b. Enter the IP address in the right column.

c. Click Modify to save the changes. If you leave the page without clicking Modify, the information is not saved.

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Establishing Event Archive Settings Use the Event Archive page to configure the settings for archiving events.

Figure 19. Event Archive Page

1. Select one Archive Method, either Max. No. of Records or Time Interval. Max. No. of Records: The Endura Gateway system retains a specific number of event records, then archives and deletes them from

the table. Time Interval: The Endura Gateway retains event records for a specific number of days, then archives and deletes them from the table.

2. Enter a numeric value for the selected archive method. Max. No. of Records: For example, if you enter 500records, all event records are archived and deleted from the table when 500 event

records are reached. A new table is then created to store up an additional 500 records. Time Interval: For example, if you enter 10days, every 10 days all events are archived and deleted from the table. A new table is then

created over the next 10-day period.

3. Click Apply to save the new information. If you leave the page without clicking Apply, the information is not saved.

GETTING THE STATUS OF ARCHIVED EVENTS Click the Get Status button to view the current status of events pending archival.

Figure 20. Event Archive Status Message

The Event Archive Status page lists the number of recorded events and the time span in which they were recorded. Use this information to determine the next scheduled archive. If necessary, the current settings can be adjusted to an earlier or later date.

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Gateway Maintenance Use the Gateway Maintenance page to restart the daemon, reboot the system, or restore the default database.

The following tasks can also be performed from the Gateway Maintenance page:

Connection tests of the e-mail server and network directory. Refer to Testing Connections on page 27.

Setting the Login maximum number of users. Refer to Setting the Maximum Number of Users on page 23.

Figure 21. Gateway Maintenance Page

SETTING THE MAXIMUM NUMBER OF USERS Use the Gateway Maintenance page to set the maximum number of simultaneous sessions that can be established with an Endura Gateway. A session begins each time a user logs on to the Endura Gateway (refer to Figure 21).

1. In the MaxUserLogin field, enter the maximum number of users who can be logged on simultaneously. Enter any number between 1100.

2. Click Apply.

After the MaxUserLogin is reached, users attempting to log on are denied and a message appears stating that the maximum number of users has been exceeded.

RESTARTING THE GATEWAY DAEMON The Endura Gateway daemon allows network requests, hardware activity, and scheduled tasks to run without user interaction. Restarting the Endura Gateway daemon removes the current streams and lists, and rebuilds all of the tables. Consider restarting the daemon if the video stream is sluggish or erratic, if the video stream cannot be restarted, or if lists are not populating correctly.

1. Click the Restart button to restart the Endura Gateway deamon.

2. A message appears asking you to confirm the restart. Click OK to proceed or click Cancel. The browser remains active; you do not need to log on again.

3. Reselect the options from the Gateway List and Camera List (refer to Selecting a Camera on page 7) to view streams and lists.

WARNINGS:

Performing a restart, reboot, or restore action impacts the system and available data, and interrupts workflow.

Do not perform any of the steps in this section without careful consideration.

Do not restore the database default without discussing the step with Pelco Product Support. Contact Pelco Product Support at 1-800-289-8100 or 1-559-292-1981.

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REBOOTING THE ENDURA GATEWAY Rebooting an Endura Gateway shuts down and restarts the system. Consider rebooting the Endura Gateway if you have restarted the Endura Gateway daemon but still cannot view video stream or lists (refer Restarting the Gateway Daemon on page 23).

1. Click the Reboot button to reboot the Endura Gateway.

You will not receive a confirmation message. The system proceeds immediately to reboot. Unsaved data will be lost and will need to be reentered.

2. Restart the browser and log on to the Web client again (refer to Logging On to the Web Client on page 5).

RESTORING THE DEFAULT DATABASE To restore the default database, click Restore DB.

WARNING: Restoring the default database overwrites all events that occurred before the last archive of the database. Contact your Pelco Product Support representative before restoring the default database.

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Configuring an E-Mail Server Configure the Endura Gateway to perform the following functions:

Retain users e-mail addresses. Refer to Setting User Attributes on page 29 for instructions about entering user addresses.

Send broadcast e-mails to all users.

Test to verify that the e-mail message server is connected.

CONFIGURING MESSAGE SERVERS

Figure 22. E-mail Server Configuration Page

1. On each page, enter the appropriate information: Enter the Host Name of the SMTP e-mail server (for example, mail.company.org). Enter a User Name for the server, which has been assigned the Administrator role. Password for that User Name. Confirm the Password.

2. Click Apply to save the new information. If you leave the page without clicking Apply, the information is not saved.

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Sending Broadcast Messages Use the Broadcast Message page to create a message to be sent to users by e-mail.

Before a broadcast message can be sent, perform the following functions:

Configure the e-mail server. Refer to Configuring Message Servers on page 25.

Enter the e-mail addresses for users. Refer to Setting User Attributes on page 29.

Figure 23. Broadcast Message Page

1. Enter the message in the message field; the message can be up to 150 characters in length.

2. Click Send Message. The message is immediately sent to all users in the language in which it was composed.

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Testing Connections Use the Gateway Maintenance page to test settings for e-mail messages and the network connection.

Figure 24. Gateway Maintenance Page

Testing Mail 1. Next to Test Email Server Connection, enter an e-mail address, and then click the Test Mail button. If the connection is successful,

a message is sent to the e-mail address. A message appears confirming the success or failure of the test.

Figure 25. E-mail Test Results Messages

2. Click OK to return to the Gateway Maintenance page.

3. If the test failed, check the e-mail setup. Refer to Configuring an E-Mail Server on page 25.

Testing Network Directory Connection 1. Click the Test LDAP button to test the network directory connection. A message appears confirming the success or failure of the test.

Figure 26. LDAP Test Results Messages

2. Click OK to return to the Gateway Maintenance page.

3. If the test failed, check the network directory setup. Refer to Network Directory Interface on page 21.

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Configuring Users on the Web Client The Web client provides a single default user role for administrators. All additional roles must be created from the WS5000 advanced system software. Refer to Choosing a Role on page 29 for instructions on assigning roles to a user.

NOTE: Only users who have been assigned the Administrator role can create and update users.

Figure 27. Configuring Users

CREATING A NEW USER Perform the following tasks to create a new user. Refer to Deleting a User on page 30 for steps on modifying an existing user.

1. On the Setup page, select User from the Type list. A list of users appears on the page.

2. Double-click any user from the list to display the settings for that user.

3. Enter unique information for the user name and password, and then click the Create User button. A new user is created with the settings that were displayed on the page. You can edit any of these settings or keep them if they apply to the new user. Refer to Editing User Attributes and Roles on page 29 for instructions on modifying user settings.

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EDITING USER ATTRIBUTES AND ROLES

SETTING USER ATTRIBUTES After creating the user name and password (refer to Creating a New User on page 28), the Attributes section of the page lists the most commonly used attributes. Set the attribute values for this new user (or modify values for existing users).

Figure 28. Attributes Section of New User Page

1. Click any attribute in the Attribute Name list. Notice that its name appears in the Attribute Name field.

2. In the Attribute Value field, enter the value for the attribute, and then click the Set Attribute button. The following attributes may be edited: Language: The language the user needs to view the Web client. English is the default language unless another language attribute is

set. As additional languages become available, they are added to the list. E-Mail: The complete e-mail address of the user, such asdjones@ourcompany.com.Endura systems use Simple Mail Transfer

Protocol (SMTP). Show Time Zone: Select this check box to display the time zone along with the time stamp, while you are viewing live or recorded

video.

CHOOSING A ROLE The default role for the Web client is the Administrator role. All other roles must be created for the Web client directly from the WS5000 advanced system software. Refer to the WS5000 Advanced System Software Operation manual (C1624M) for instructions on creating roles for an Endura system. Any available roles appear in the roles list located on the right side of the page.

Figure 29. Assigning a Role to a User

To assign a role to a user:

1. With a user displayed, select one or more roles from the list of available roles, and then click the Add button. The roles are added to the User Roles list.

2. Click the Set Roles button.

3. To remove a role from the User Roles list, select it, and then click the Remove button.

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ADDING GATEWAYS If more than one Endura Gateway is connected to the Endura system, you can specify the Endura Gateways that each user can access from the Web client. Once set, these Endura Gateways are listed in the Gateway List on the Video page (refer to Selecting a Camera on page 7) when the user logs on.

Figure 30. Gateway Section of New User Page

1. From the list of available Endura Gateways, select the Endura Gateways the user is permitted to access. To select more than one URL at a time, press and hold the CTRL key on the keyboard while selecting each Endura Gateway.

2. Click the Add Selection to User Gateways URLs List button. The selected Endura Gateways move into the User Gateway URLs list on the left.

3. Click the Set User Gateway URLs button.

DELETING A USER

1. Select User from the Item Type list.

2. Select a user name from the Item List.

3. In the User Name section, click the Delete User button. The confirmation message appears.

4. Click OK to continue with the deletion. The users data is deleted. If the user name still appears in the Item List, click Refresh to redisplay the Web page.

Figure 31. Deleting a User

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Appendix A: Browser Setup This appendix describes how to configure Web browsers to enable different features in the Endura Web client. Web browsers provide several features that are supported in the Web client. You can enable security settings to display the Web client properly, install third-party controls to enable video viewing, or set up the browser to display the Web client on separate tabs within a single browser window. Follow the instructions below to enable these features.

NOTE: You might be asked to install a third-party DLL file on the local computer. You must have administrator rights on the computer on which you are running the Web client, or you will not be able to install these files.

SET SECURITY LEVELS IN INTERNET EXPLORER To ensure security on the Internet, all Web browsers provide several security levels that can be adjusted for sites that use a Secure Socket Layer (SSL) to transmit data. On a network that uses SSL, the Web client IP address starts with https: instead of http:. To ensure that the Web client can be viewed properly from Internet Explorer, follow these instructions to select a security level for the Web client if the network uses SSL.

1. Start Internet Explorer.

2. Select Internet Options from the Tools menu.

3. Click the Security tab, click the Trusted sites zone, and then click the Sites button.

4. Enter the address of the Endura Gateway to include it in the zone, and then click Add. The address must begin with https:. Repeat this step for each Endura Gateway in the Endura system.

5. Clear the check box labeled Require server verification (https:) for all sites in this zone."

6. Click Close.

7. With the Security tab still displayed, click the Internet zone, and then verify that the security is set to a medium or low level.

8. Click OK. The Internet Options menu closes.

INSTALL THE ACTIVEX CONTROL IN INTERNET EXPLORER To view video properly in the Web client, the ActiveX Control must be installed in the 32-bit version of Internet Explorer. If ActiveX is not already installed on your computer, you will be prompted to install it the first time you log on to the Web client. If necessary, you can install this control directly from the Microsoft Web site.

1. Type the address of the Endura Gateway (for example, 192.168.10.1) in the browser address bar. The Login screen of the Endura Web Client appears in the browser.

2. Log on to the Web client using your assigned user ID and password.

3. Double-click a valid camera from the camera list. Wait while the browser downloads the ActiveX Control and installs it.

4. When the installation is complete, a message appears that reads, An ActiveX control on this page might be unsafe to interact with other parts of the page. Do you want to allow this interaction? Click Yes.

CONFIGURE INTERNET EXPLORER 7.0 TO DISPLAY TABS 1. Open the Web browser.

2. Select the Tools icon within the toolbar on the right-hand side of the upper browser frame.

3. In the Tools menu, select Internet Options.

4. On the General tab of the Internet Options dialog box, click the Settings button in the Tabs section.

5. Under Tabbed Browsing Settings dialog box, select Enable Tabbed Browsing.

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6. Select the following options: Warn me when closing multiple tabs Always switch to new tabs when they are created Enable Quick Tabs

7. Select the following option for handling pop-ups: Let Internet Explorer decide how pop-ups should open

8. Select the following option for handling open links: A new tab in the current window

9. Click OK to apply the changes.

10. Return to the browsers home page.

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C2697M (7/08) 33

Appendix B: Bandwidth Selection The following table provides information about bandwidth usage for viewing video from computers with different Internet connection types. Use this table to determine if you have sufficient available bandwidth to view full-stream video from your computer. If your computer provides limited bandwidth, this table can help you determine which lower bandwidth to select to view transcoded video.

Table A. Bandwidth Selection and Frame Rates

Bandwidth Selection Bandwidth

(kbps) Number of Streams

Bandwidth per Stream

(kbps) Format Resolution Frame Rate Dial-up 56 1 56 MJPEG CIF 2

2 28 MJPEG CIF 1 3 19 MJPEG CIF 1 4 14 MJPEG CIF 1

Standard DSL 384 1 384 MPEG4 CIF 15 2 192 MJPEG CIF 7 3 128 MJPEG CIF 5 4 96 MJPEG CIF 2

T1 770 1 770 MPEG4 2CIF 5 2 385 MPEG4 CIF 15 3 257 MPEG4 CIF 7 4 193 MPEG4 CIF 5

Enhanced DSL 1,500 1 1,500 MPEG4 2CIF 15 2 750 MPEG4 2CIF 5 3 500 MPEG4 CIF 15 4 375 MPEG4 CIF 15

Cable Modem 3,000 1 3,000 MPEG4 4CIF 30 2 1,500 MPEG4 2CIF 15 3 1,000 MPEG4 2CIF 15 4 750 MPEG4 2CIF 5

Ethernet 10,000 1 10,000 MPEG4 4CIF 30 2 5,000 MPEG4 4CIF 30 3 3,333 MPEG4 4CIF 30 4 2,500 MPEG4 4CIF 15

Fast Ethernet 100,000 1 100,000 MPEG4 4CIF 30 2 50,000 MPEG4 4CIF 30 3 33,333 MPEG4 4CIF 30 4 25,000 MPEG4 4CIF 30

Gigabit Ethernet 1,000,000 1 1,000,000 MPEG4 4CIF 30 2 500,000 MPEG4 4CIF 30 3 333,333 MPEG4 4CIF 30 4 250,000 MPEG4 4CIF 30

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Appendix C: Troubleshooting If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100 (USA and Canada) or 1-559-292-1981 (International) for assistance.

Before contacting Pelco Product Support, locate the following properties information for the GW5000 Endura Gateway and the NET5301-TC transcoder from an Endura workstation (refer to the Endura WS5000 Advanced System Software Operation manual [C1624M]). Then note the following information before contacting Pelco:

Unit serial number: Located on the Properties dialog box and on the product label

Unit firmware version: Located on the Advanced Properties dialog box

NOTE: Do not try to repair the unit yourself. Opening it immediately voids any warranty. Leave maintenance and repairs to qualified technical personnel. Exchange the defective unit and return it for repair.

Table B. Troubleshooting the Endura Web Client

Problem Possible Causes Suggested Remedy No video transmission Power turned off to the Endura Gateway

or the transcoder Check that the power indicator is lit on each device.

Faulty cable connections Check all leads, plugs, contacts, and connections. Defective transcoder Check camera on a different transcoder. Network connectivity issues Contact your network administrator. Firewall blocks transmission Check your firewall software to verify that the RTP or UDP

ports are properly forwarded. ActiveX is not installed on the Web browser

Refer to Appendix A: Browser Setup on page 31 for instructions on installing ActiveX for your Web browser.

Microsoft .NET Framework 2.0 SP 2.1 is not installed on the client computer

Install the service pack, and then try to view video again.

Video quality is pixelated or video tears when viewing two or more video streams

The selected bandwidth is inadequate for your network

Close one of the video streams, or consider selecting a different bandwidth before opening any video streams.

Cannot view video on the Events page

Insufficient bandwidth on the local system

Return to the video page, search for the video associated with the event, and then select a lower bandwidth while viewing the transcoded video. Refer to Appendix B: Bandwidth Selection on page 33.

Cannot view several video streams simultaneously

Insufficient bandwidth selected while viewing transcoded streams

Select a bandwidth rate that accommodates the total number of streams. Each video stream requires at least 56 kbps to view in MJPEG format. Refer to Appendix B: Bandwidth Selection on page 33.

Cannot log on to the Web client User ID or password are wrong or disabled

Contact an administrator to create a user ID or to verify the user ID and password.

Gateway IP address is incorrect Contact an administrator to get the correct IP address for the GW5000.

Routing protocol authentication is not enabled

Contact an administrator to enable routing protocol authentication on the Private Network Interface setup page.

Cannot install ActiveX Running the 64-bit version of Internet Explorer

Always use the 32-bit version of Internet Explorer when using the Web client.

PRODUCT WARRANTY AND RETURN INFORMATION

WARRANTY Pelco will repair or replace, without charge, any merchandise proved defective in material or workmanship for a period of one year after the date of shipment.

Exceptions to this warranty are as noted below:

Five years on fiber optic products and TW3000 Series unshielded twisted pair (UTP) transmission products.

Three years on Spectra IV products. Three years on Genex Series products (multiplexers, server, and keyboard). Three years on DX Series digital video recorders, DVR5100 Series digital video

recorders, Digital Sentry Series hardware products, DVX Series digital video recorders, NVR300 Series network video recorders, and Endura Series distributed network-based video products.

Three years on Camclosure and Pelco-branded fixed camera models, except the CC3701H-2, CC3701H-2X, CC3751H-2, CC3651H-2X, MC3651H-2, and MC3651H-2X camera models, which have a five-year warranty.

Three years on PMCL200/300/400 Series LCD monitors. Two years on standard motorized or fixed focal length lenses. Two years on Legacy, CM6700/CM6800/CM9700 Series matrix, and DF5/DF8

Series fixed dome products. Two years on Spectra III, Spectra Mini, Esprit, ExSite, and PS20 scanners,

including when used in continuous motion applications. Two years on Esprit and WW5700 Series window wiper (excluding wiper

blades). Two years (except lamp and color wheel) on Digital Light Processing (DLP)

displays. The lamp and color wheel will be covered for a period of 90 days. The air filter is not covered under warranty.

Two years on Intelli-M eIDC controllers. One year (except video heads) on video cassette recorders (VCRs). Video heads

will be covered for a period of six months. Six months on all pan and tilts, scanners, or preset lenses used in continuous

motion applications (preset scan, tour, and auto scan modes). Pelco will warrant all replacement parts and repairs for 90 days from the date of Pelco shipment. All goods requiring warranty repair shall be sent freight prepaid to a Pelco designated location. Repairs made necessary by reason of misuse, alteration, normal wear, or accident are not covered under this warranty.

Pelco assumes no risk and shall be subject to no liability for damages or loss resulting from the specific use or application made of the Products. Pelcos liability for any claim, whether based on breach of contract, negligence, infringement of any rights of any party or product liability, relating to the Products shall not exceed the price paid by the Dealer to Pelco for such Products. In no event will Pelco be liable for any special, incidental, or consequential damages (including loss of use, loss of profit, and claims of third parties) however caused, whether by the negligence of Pelco or otherwise.

The above warranty provides the Dealer with specific legal rights. The Dealer may also have additional rights, which are subject to variation from state to state.

If a warranty repair is required, the Dealer must contact Pelco at (800) 289-9100 or (559) 292-1981 to obtain a Repair Authorization number (RA), and provide the following information:

1. Model and serial number 2. Date of shipment, P.O. number, sales order number, or Pelco invoice number 3. Details of the defect or problem

If there is a dispute regarding the warranty of a product that does not fall under the warranty conditions stated above, please include a written explanation with the product when returned.

Method of return shipment shall be the same or equal to the method by which the item was received by Pelco.

RETURNS To expedite parts returned for repair or credit, please call Pelco at (800) 289-9100 or (559) 292-1981 to obtain an authorization number (CA number if returned for credit, and RA number if returned for repair) and designated return location.

All merchandise returned for credit may be subject to a 20 percent restocking and refurbishing charge.

Goods returned for repair or credit should be clearly identified with the assigned CA or RA number and freight should be prepaid.

The materials used in the manufacture of this document and its components are compliant to the requirements of Directive 2002/95/EC.

This equipment contains electrical or electronic components that must be recycled properly to comply with Directive 2002/96/EC of the European Union regarding the disposal of waste electrical and electronic equipment (WEEE). Contact your local dealer for procedures for recycling this equipment.

1-8-08

REVISION HISTORY

Manual # Date Comments C2697M 7/08 Original version.

Pelco, the Pelco logo, Camclosure, Digital Sentry, Endura, Esprit, ExSite, Genex, Intelli-M, Legacy, and Spectra are registered trademarks of Pelco, Inc. Copyright 2008, Pelco, Inc. All rights reserved. Spectra III is a trademark of Pelco, Inc. DLP is a registered trademark of Texas Instruments Incorporated. Microsoft, Internet Explorer, and ActiveX are registered trademarks of Microsoft Corporation.