Pelco VideoXpert MGW-SVR Hardware Installation Manual PDF

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Summary of Content for Pelco VideoXpert MGW-SVR Hardware Installation Manual PDF

INSTALLATION MANUAL C5666M-F | 02/19

VideoXpert Hardware For COR-SVR, MGW-SVR, CMG-SVR, and OPS-WKS Models

Contents

Important Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Radio and Television Interference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Warranty Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Legal Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Audio Notice . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Video Quality Caution . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 Open Source Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

Package Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Tools and Parts Required for Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Product Overview: Front . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Product Overview: Rear . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Placing on a Desktop . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Product Serial Number Label Placement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 Attaching the Third Set of Serial Number Labels . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Mounting in a Rack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Installing Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Connecting the Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting an Uninterruptible Power Supply . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Connecting to the Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Starting Up the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Shutting Down the Unit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Orderly Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Immediate Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Monitors and Enhanced Decoders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Mounting Decoders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Connecting Monitors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Configuring Monitors for VideoXpert Workstations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Migrating the Endura Database to VideoXpert . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Important Notices Regulatory Notices

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired opera- tion.

Radio and Television Interference

This equipment has been tested and found to comply with the limits of a Class A digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instruction manual, may cause harmful interference to radio communications. Operation of this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.

Changes and modifications not expressly approved by the manufacturer or registrant of this equipment can void your authority to operate this equipment under Federal Communications Commissions rules.

CAN ICES-3 (A)/NMB-3(A)

Warranty Statement For information about Pelcos product warranty and thereto related information, refer to www.pelco.com/warranty.

Legal Notice SOME PELCO EQUIPMENT CONTAINS, AND THE SOFTWARE ENABLES, AUDIO/VISUAL AND RECORDING CAPABILITIES, THE IMPROPER USE OF WHICH MAY SUBJECT YOU TO CIVIL AND CRIMINAL PENALTIES. APPLICABLE LAWS REGARDING THE USE OF SUCH CAPABILITIES VARY BETWEEN JURISDICTIONS AND MAY REQUIRE, AMONG OTHER THINGS, EXPRESS WRITTEN CONSENT FROM RECORDED SUBJECTS. YOU ARE SOLELY RESPONSIBLE FOR INSURING STRICT COMPLIANCE WITH SUCH LAWS AND FOR STRICT ADHERENCE TO ANY/ALL RIGHTS OF PRIVACY AND PERSONALTY. USE OF THIS EQUIPMENT AND/OR SOFTWARE FOR ILLEGAL SURVEILLANCE OR MONITORING SHALL BE DEEMED UNAUTHORIZED USE IN VIOLATION OF THE END USER SOFTWARE AGREEMENT AND RESULT IN THE IMMEDIATE TERMINATION OF YOUR LICENSE RIGHTS THEREUNDER.

Audio Notice NOTE: Improper use of audio/visual recording equipment may subject you to civil and criminal penalties. Applicable laws regarding the use of such capabilities vary between jurisdictions and may require, among other things, express written consent from the recorded subjects. You are solely responsible for insuring strict compliance with such laws and for strict adherence to any/all rights of privacy and personalty.

Video Quality Caution Frame Rate Notice Regarding User Selected Options

Pelco systems are capable of providing high quality video for both live viewing and playback. However, the systems can be used in lower quality modes, which can degrade picture quality, to allow for a slower rate of data transfer and to reduce the amount of video data stored. The picture quality can be degraded by either lowering the resolution, reducing the picture rate, or both. A picture degraded by having a reduced resolution may result in an image that is less clear or even indiscernible. A picture degraded by reducing the picture rate has fewer frames per second, which can result in images that appear to jump or move more quickly than normal during playback. Lower frame rates may result in a key event not being recorded by the system. Judgment as to the suitability of the products for users' purposes is solely the users' responsibility. Users shall determine the suitability of the products for their own intended application,

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picture rate and picture quality. In the event users intend to use the video for evidentiary purposes in a judicial proceeding or otherwise, users should consult with their attorney regarding any particular requirements for such use.

Open Source Software This product includes certain open source or other software originated from third parties that is subject to the GNU General Public License (GPL), GNU Library/Lesser General Public License (LGPL) and different and/or additional copyright licenses, disclaimers, and notices. The exact terms of GPL, LGPL, and some other licenses are provided to you with this product. Please refer to the exact terms of the GPL and LGPL at http://www.fsf.org (Free Software Foundation) or http://www.opensource.org (Open Source Initiative) regarding your rights under said license. You may obtain a complete corresponding machine-readable copy of the source code of such software under the GPL or LGPL by sending your request to digitalsupport@pelco.com; the subject line should read Source Code Request. You will then receive an email with a link for you to download the source code. This offer is valid for a period of three (3) years from the date of the distribution of this product by Pelco.

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Package Contents

Figure 1: Package Contents

1 System Hardware

2 USB Key: may include applicable software, a recovery image, and the installation and operation manuals.

3 Accessory Pack

4 Hard Drive Pack (hard drives in carriers)

5 Standard USB Keyboard (1 ea. for workstation models only)

6 Rack Mount Kit (1 ea.)

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Figure 2: Accessory Pack Contents

1 Standard USB Mouse (1 ea.)

2 Bezel Keys (2 ea.)

3 Standard US Power Cord (1 ea.)

4 Power Cord (based on country designation, 1 ea.)

NOTE: Units shipped to China do not include power cords.

5 Chassis Handles (2 ea.); includes Phillips screws for installation.

6 Rubber Feet (4 ea.)

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Figure 3: Rack Mount Kit Contents

Tools and Parts Required for Installation The following installation tools and parts are needed for installation, but are not supplied.

Power source (110/220 VAC)

Small Phillips screwdriver, if mounting the unit into a rack

1 Sliding Mounting Brackets (2 ea.)

2 Rear Mount Rails (2 ea.), Front Mount Rails (2 ea.)

3 L-Shaped Plate Nuts (4 ea.)

4 M5*8L-H2.5 Round Head Nickel Screws (18 ea.), M4*6L-H2.5 Round Head Nickel Screws (18 ea.), 4.2*11*0.8 Nickel Washers (10 ea.)

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Product Overview: Front Lights on the front panel of the unit and corresponding alerts within the operating system are driven by the Front Panel Service. If the Front Panel Service is not running, LEDs on the front panel will not function as specified.

NOTE: If a Core or CMG server does not have an active network connection at startup, the Core service will not start and the Front Panel service will show an error. If you encounter this error, simply connect the primary network interface; the Core service will start automat- ically, and the front panel service will clear the error after a few minutes.

Figure 1: Server Models: Front Panel Layout (Bezel Open)

Figure 2: Workstation Models with-DVD: Front Panel Layout (Bezel Open)

Figure 3: Front Bezel Indicators (Bezel Closed)

1 Unit Status

Green: The unit is functioning normally.

Flashing green: The unit is starting or shutting down.

Amber: The unit is nearing operational thresholds.

The motherboard registers a temperature above 35 C.

The system is being powered by a UPS.

CPU usage is greater than 80%.

Memory usage is greater than 80%.

Red:

The unit is being powered by a UPS with less than 25% power remaining.

The services monitored by the VideoXpert Front Panel service are installed but not running. The service monitors the Core, Exports, Gateway, OpsCom, MongoD, MongoS, and MongoLogRotator services. The availability of the services is dependent on your model.

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2 Network Port Speed and Activity The light flashes representing network activity; connect to a 1000Base-T network for best results.

Off: The unit is not connected to the network.

Green: The unit is connected to the network using the 1000Base-T standard.

Amber: The unit is connected to the network using the 100Base-T standard.

Red: The unit is connected to the network using the 10Base-T standard.

3 Network Port 2 Speed and Activity The light flashes representing network activity; Connect to a 1000Base-T network for best results.

Off: The unit is not connected to the network.

Green: The unit is connected to the network using the 1000Base-T standard.

Amber: The unit is connected to the network using the 100Base-T standard.

Red: The unit is connected to the network using the 10Base-T standard.

4 Software Status

Green: The software is operating normally.

Amber:

CPU usage is greater than 80%.

Memory usage is greater than 80%.

The services monitored by the VideoXpert Front Panel service are installed but not running. The service monitors the Core, Exports, Gateway, OpsCom, MongoD, MongoS, and MongoLogRotator services. The availability of the services is dependent on your model.

5 Power Button

Push the power button to turn the unit on or off.

Push and hold the power button for a hard shutdown.

6 Drive Status

Green: Drive status is online. The light flashes to indicate write activity on the drive.

Solid red: A problem exists with the hard drive.

7 USB Ports The unit has five USB ports: one on the front panel (USB 2.0 port) and four on the rear panel (two USB 3.0 and two USB 2.0 ports). Use these ports to connect a UPS unit, or conduct diagnostic and troubleshooting activities.

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Product Overview: Rear

Figure 1: Rear Panel Layout

1 Rear Chassis Fan

2 Power Receptacle

3 VGA Port

4 Ethernet Ports

Network Port 1 (right is primary)

Network Port 2 (left is secondary)

5 Expansion Slots

6 Video Card (for OPS-WKS6 models only)

7 Audio Output

8 Audio Input

9 USB 3.0 Ports

10 USB 2.0 Ports

11 DisplayPort Connectors

12 Digital Visual Interface (DVI) Connector

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Placing on a Desktop WARNING: Do not place the unit on its side; in this position, the unit is likely to fall over and may cause equipment damage or personal injury.

1. Verify that the rubber feet are attached to the bottom of the unit. If not, secure the rubber feet to the bottom of the unit.

2. Position the unit to allow for cable and power cord clearance at the rear.

Product Serial Number Label Placement Product serial number labels identify a unit and its factory configuration if it should require service.

Three labels citing a serial number are attached to the unit.

One label is attached to the upper-right corner of the rear of the unit.

A second, smaller label is attached to the inside left of the bezel.

A third set of labels is provided to attach to another product location that will not be obscured by installation. This is useful because rack mounting and other installation options might obscure the factory-applied labels.

Attaching the Third Set of Serial Number Labels 1. Locate the small label attached to the outside of the front bezel, attached with a yellow sticker that reads, Extra serial number

label: remove prior to installation.

2. Remove the yellow sticker.

3. Peel away the backing of the small label, and then attach it to this manual, other product documentation, or an unobstructed product location.

Mounting in a Rack Do not block slots and openings in the cabinet. These provide ventilation to prevent the unit from overheating. Never place the unit near or over a radiator or heat register. When placing the unit in a rack, be sure to provide proper ventilation.

1. Install the chassis handles: a. Align the screw holes on the chassis handles and the chassis.

b. Insert and tighten the four 10-32 x 0.5-inch Phillips flat head screws with a Phillips screwdriver.

2. Remove the chassis brackets from the sliding brackets:

a. Slide each chassis bracket away from the sliding bracket until it locks in place.

b. Press the release lever up or down (depending on the rail) to release the chassis bracket from the sliding bracket. Press down on the release lever for the right set of rails and press up for the left set of rails.

Figure 1: Remove the Chassis Brackets from the Sliding Brackets

3. Attach one chassis bracket to each side of the unit. Use four M4*6L-H2.5 round head nickel screws for each bracket. Attach the chassis brackets so that the slotted ends are positioned toward the rear of the unit.

Figure 2: Attach the Mounting Brackets

4. If necessary, remove the rubber feet from the underside of the unit.

5. Attach a front and rear L-shaped bracket to the left and the right sliding brackets using two M4*6L-H2.5 round head nickel screws. Leave all eight of the screws untightened so you can easily position the ears around the front edges of the rack.

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Figure 3: Attach the L-Shaped Mounting Brackets

6. Position the ears of the L-shaped bracket against the outsides of the equipment rack. Align the edges of the L-shaped brackets with the numbers on the rack and the two center holes in the ears of the with the holes in the rack.

The mounting brackets are identical and can be used on either side of the rack. Use L-shaped plate nuts on the inside of the equip- ment rack where needed.

7. Insert and tighten two M5*8L-H2.5 round head nickel screws to fasten the rail to the rack.

8. Repeat the previous two steps beginning with step6 to attach the opposing rail.

Figure 4: Attach the Brackets to the Rack

9. Tighten the M4*6L-H2.5 round head nickel screws attached to the front- and rear-mount rails that you left untightened in previous steps.

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10. Align the chassis brackets with the first slot on the sliding brackets, and slide the unit onto the rails. It may require two people to lift and slide the unit into place.

NOTE: To pull the unit completely out of the rack, pull the unit out of the sliding bracket until it locks into place, and then press the release levers on either side of the chassis bracket to release the unit.

11. Insert and tighten two M5*8L-H2.5 round head nickel screws above and below the chassis handles to secure the unit in the rack.

Figure 5: Install the Unit in the Rack

Figure 6: Align the Chassis Bracket and the Sliding Bracket

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Installing Drives After securely mounting the unit in the rack, install the drives. Place the drives into the bays in the correct order.

WARNING: The drive parts and assemblies are susceptible to damage by Electrostatic Discharge (ESD).

Figure 1: Drive Bay Allocation

Figure 2: Drive Bays with Optical DVD Drive

1. Unlock and open the bezel.

2. Install the drive carriers:

a. Open the drive latch (grasp the latch right side and pull it to the left).

b. Slide the drive carrier into the drive bay.

c. Close the drive latch; ensure that the drive carrier locks into place.

3. After the drive carriers are inserted, close and lock the bezel.

1 Drive Bay 1: Install this drive first in a non-RAID 5 configuration

2 Drive Bay 2

3 Drive Bay 3

4 Drive Bay 4

5 Drive Bay 5

6 Drive Bay 6

1 Drive Bay 1: Not hot-swappable; contains operating system, install first

2 Drive Bay 2

3 Drive Bay 3

4 Drive Bay 4

5 Drive Bay 5: Optical DVD drive

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Connecting the Power Supply 1. Connect the power cord to the units power connector.

2. Connect the other end of the power cord to the appropriate power source.

Connecting an Uninterruptible Power Supply While UPS units supply backup battery power, the unit works in conjunction with the SmartUPS from APC. The SmartUPS signals the unit to begin a graceful shutdown if the UPS standby power falls below a specific threshold.

1. Shut down the unit.

2. Connect a power cord from the unit power supply to a standard wall outlet.

3. Connect a power cord from the UPS to a standard wall socket or other power source.

4. Connect a USB cable from the APC SmartUPS to the USB connector on the unit.

5. Turn on the UPS.

6. Turn on the unit.

Figure 1: Connecting a UPS UPSPOWER SOURCE

INPUT POWER

USB

OUTPUT POWER

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Connecting to the Network You must connect the primary network interface card (NIC) to use VideoXpert.

NOTE:

If a Core or CMG server does not have an active network connection at startup, the Core service will not start and the Front Panel service will show an error. If you encounter this error, simply connect the primary network interface; the Core service will start auto- matically, and the front panel service will clear the error after a few minutes.

If you change the IP address of the primary network interface of a Core or CMG server after starting it up, you must restart the server before you can configure VideoXpert through the Admin Portal.

For VideoXpert Core servers, you should not configure your VideoXpert instance until the Core server is connected to the network in which you intend to use VideoXpert. You will not be able to conveniently reconfigure VideoXpert addresses after you complete initial setup. You should also ensure that the secondary network interface is disabled or disconnected; enabling the secondary network interface may inhibit device discovery.

1. Connect one end of an Ethernet cable one of the units network interfaces.

2. Connect the other end of the cable to an available Gigabit Ethernet port.

Figure 1: Network Cable Connection

SECONDARY NETWORK

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Starting Up the Unit 1. Unlock and open the bezel.

2. Press the power button.

3. Close and lock the bezel.

4. Log in to Windows. Your default user name is DSServiceUser and your default password is dsserviceuser.

5. Log in to Windows. For server models, your default user name is Pelco, and your default password is Pel2899100

Shutting Down the Unit Use an orderly shutdown for the unit to close files and power down.

Use the immediate shutdown in an emergency or when there is not enough time for an orderly shutdown.

Orderly Shutdown 1. Click Start.

2. For servers, click Power Options.

3. Click Shut Down.

Immediate Shutdown 1. Unlock and open the bezel.

2. Press and hold the power button until the unit shuts down.

3. Close and lock the bezel.

Monitors and Enhanced Decoders For all systems using only locally-connected monitors, you may connect up to two monitors directly to the appropriate ports on the unit and begin using VideoXpert.

For Ops Center models supporting more than two monitors using Enhanced Decoder accessories, your additional monitors will be recog- nized as independent, virtual monitors. For six monitor workstations, it is expected that the bottom-center monitor is your local monitor. For four-monitor workstations, you can set your bottom-left or bottom-right monitors as the local monitor.

Mounting Decoders 1. Place the decoders power adapter into the supplied power adapter cover and slide the lid closed.

2. Attach the VESA mounting bracket to the back of the monitor using four Phillips screws (supplied).

3. Slide the decoder into the mounting bracket, and then secure it using the captive screw attached to the back of the mounting bracket.

4. Attach the power adapter cover to the bottom of the decoder mounting bracket using the captive fasteners to slide and lock the power adapter into place.

5. Connect the decoder power, network, and monitor cables.

NOTE: It is recommended that you connect decoders to monitors using DisplayPort or HDMI-to-DVI cables. Connecting decoders to monitors using HDMI only may cause irregularities in color reproduction.

6. Attach the monitor mount to the decoder mounting bracket.

Connecting Monitors 1. Connect your local monitor to the VGA or DVI port on the back of the unit. If configuring a multi-monitor workstation, you must

connect your local monitor to the DVI port or DisplayPort. If you are not configuring a multi-monitor workstation using Enhanced Decoders, skip the remaining steps of this process.

2. Connect the spider cable to the graphics card.

3. Connect VGA loopback adapter(s) to all unused output(s) on the spider cable.

4. Connect a second VGA loopback adapter to the workstations VGA port.

Figure 1: Connecting Multiple Monitors

1 VGA Loopback Adapters

2 Spider Cable

3 Graphics Card

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5. Go to the Control Panel and open Matrox PowerDesk.

6. Select Multi-Display Setup, and then click Use independent mode.

7. Select the number of independent displays your workstation will support.

8. Open Windows Display Settings and drag your monitors to reflect the physical orientation of monitors for your workstation; in a typical 6-monitor layout, the bottom-center monitor is your local monitor and the remaining five operate virtually.

9. Set the resolution for all of your monitors. Your monitors must all operate at the same resolution; VideoXpert is optimized for 1920x1080 monitors.

Configuring Monitors for VideoXpert Workstations The Ops Center supports monitors connected directly or monitors connected through Enhanced Decoders over the network. For best performance, it is recommended that you run Windows 8 or later on workstations operating decoder-driven monitors.

For workstations using multiple monitors driven by Enhanced Decoders, TightVNC server mirrors Windows elements on monitors driven by Enhanced Decoders over the network. Video decoding processes are handled by the decoders driving each monitor, but the user expe- riences what appears to be a single, unified Windows desktop.

1. Open VideoXpert Ops Center.

2. Select Configure Monitors. If you have already performed initial configuration for the system, log in as the Ops Centers local administrator first, and then select Configure Monitors. To optimize decoder performance in Windows 7, download and install the DFMirage mirror driver.

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3. For each monitor, determine whether the monitor is connected directly to your workstation or through a decoder. For monitors connected through a decoder, enter the IP address of the decoder, and click Connect.

Figure 2: Connecting Monitors to Enhanced Decoders

4. When you have configured all monitors, click Finish.

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Migrating the Endura Database to VideoXpert It is highly recommended that you perform an SM backup from Endura Utilities before migrating to VideoXpert.

If your Endura environment contains an SM5200 operating on version 1.5 or later, you can migrate your entire Endura database from Endura to VideoXpert to ensure a relatively seamless transition between video management systems using the sm_export and sm_im- port utilities. However, due to the differences between the Endura and VideoXpert databases, the migration process translates some aspects of your Endura database for use with VideoXpert.

The migration process transfers user names, roles, permissions and the associations for all three items. Passwords for accounts in Vide- oXpert must be 8 characters or more; if an Endura users password was less than 8 characters, their password will be appended with 1s until it reaches 8 characters. For example, a password of ABC would become ABC11111. Users with a password appended in this way will have to change their passwords upon logging into VideoXpert.

The migration process transfers all camera names, numbers, groups, and locations to VideoXpert. Locations and Groups are converted to VideoXpert tags during the migration process. For example, a camera that was assigned to the PTZ Cameras group in the Parking Deck location in your Endura environment becomes a camera that is assigned PTZ Cameras and Parking Deck tags in your VideoX- pert environment.

The migration utility does not import cameras. Your VideoXpert system must have access to cameras they must appear in the Admin Portals Devices Tab for the migration tool to successfully import their data.

1. Go to the Devices page in VideoXpert and discover your Pelco cameras and devices or manually add third-party devices to Vide- oXpert. The migration process only migrates groups, locations, and other information (as tags) for cameras that are already recog- nized by VideoXpert.

2. Run the sm_export utility.

3. Provide the address of your primary system manager, in the format sm_export -s 192.168.0.1.

By default, the backup utility will attempt to use the default administrative account to export the database. If necessary, you can specify another user account using the -user and -password arguments in the format: sm_export -s 192.168.0.1 -user username -password password.

The utility outputs a SQL file in the formatexport_192.168.0.1.sqland a JSON file in the format migrate_192.168.0.1.json. You can change the name of the JSON file with the -o argument in the format: sm_export -s 192.168.0.1 -o outputFileName.json

4. Run the ve_import utility providing the IP address of the system to which you want to import a database, the credentials of an administrative user, and the name of the file exported in previous steps. Use the format: ve_import 192.168.0.2 user password migration_192.168.0.1.json.

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Troubleshooting If the following instructions fail to solve your problem, contact Pelco Product Support at 1-800-289-9100? (USA and Canada) or+1-559-292-1981 (international) for assistance. Be sure to have the serial number available when calling.?Do not try to repair the unit yourself. Leave maintenance and repairs to qualified technical personnel only.

Table A: Troubleshooting

Problem Possible Causes Suggested Solutions

The unit is not ready. Power turned off. Check that the power indicator is lit

Faulty cable connections. Check all leads, plugs, contacts, and connections.

Network connectivity issues. Contact your network administrator.

The unit is not ready for operation after software/firmware upload.

Voltage failure during programming of update file.

Replace the unit and have Pelco check it.

Unit fan failure. Replace the failed fan.

The unit status indicator is red. Power supply failure. Temperature exceeds specifications (internal or external).

Check power supplies. Check all fans; check the external temperature.

Power loss to either power supply. Check each power supply, line voltage, and the UPS.

The unit status indicator is red and the power supply alarm sounds.

Power supply module failure. Replace the failed power supply.

The unit status and hard drive indicators are red and the unit alarm sounds.

Hard drive failure. Replace the failed hard drive.

Pelco, the Pelco logo, and other trademarks associated with Pelco products referred to in this publication are trademarks of Pelco, Inc. or its affiliates. ONVIF and the ONVIF logo are trademarks of ONVIF Inc. All other product names and services are the property of their respective companies.

Copyright 2019, Pelco, I

Manualsnet FAQs

If you want to find out how the VideoXpert Pelco works, you can view and download the Pelco VideoXpert MGW-SVR Hardware Installation Manual on the Manualsnet website.

Yes, we have the Installation Manual for Pelco VideoXpert as well as other Pelco manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Installation Manual should include all the details that are needed to use a Pelco VideoXpert. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Pelco VideoXpert MGW-SVR Hardware Installation Manual is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Pelco VideoXpert MGW-SVR Hardware Installation Manual consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Pelco VideoXpert MGW-SVR Hardware Installation Manual free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Pelco VideoXpert MGW-SVR Hardware Installation Manual, simply download the document to your computer. Once downloaded, open the PDF file and print the Pelco VideoXpert MGW-SVR Hardware Installation Manual as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.