Nissan Altima Information Guide PDF

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Summary of Content for Nissan Altima Information Guide PDF

Table of Contents Air Bag Protection ________________________________________________1 Child Safety _____________________________________________________10 Seat Belt Safety _________________________________________________13

NISSANs Customer Care Program ________________________________15 NISSANs Commitment to Customer Satisfaction __________________17

2013 NISSAN CONSUMER

SAFETY & AIR BAG INFORMATION GUIDE

The 2013 NISSAN Consumer Safety & Air Bag Information Guide provides information for 2013 NISSAN vehicles available at time of publication.

This publication will be amended as new vehicles are introduced.

2013 NISSAN Consumer Safety & Air Bag Information Guide 1

AIR BAG PROTECTION

WHAT YOU SHOULD KNOW ABOUT AIR BAGS Air bags are a supplemental restraint system designed to enhance the protection provided

by the seat belt system during certain types of collisions. Supplemental driver and front

passenger air bags are standard on every NISSAN vehicle. Supplemental side-impact,

curtain side-impact, and curtain side-impact/rollover air bags are available on many 2013

NISSAN vehicles. See your vehicle owners manual for information about these air bag

systems, if so equipped.

Please remember, always wear your seat belt, and that a rear-facing child restraint must

never be used in the front passenger seat if the vehicle is equipped with a front passenger

air bag. See page 10 of this guide for important information about child restraint use.

FASTER THAN THE EYE CAN BLINK In a collision, a lot can happen in just one second. Generally, at 0.01 seconds an air bag

begins to inflate. At 0.04 seconds, it is fully inflated. By 0.1 seconds, it has done its job

and is deflating. Considering the speed of these events, it is not surprising that many

people involved in a frontal collision do not realize that their air bags did inflate.

0.01 SECONDS INFLATING BEGINS 0.04 SECONDS AIR BAG IS INFLATED 0.1 SECONDS DEFLATING BEGINS

2013 NISSAN Consumer Safety & Air Bag Information Guide 2

THE NISSAN ADVANCED AIR BAG SYSTEM All 2013 NISSAN vehicles (except for the 2013 NV *) are equipped with the NISSAN

Advanced Air Bag System (AABS) for the driver and front passenger seats. Typically, this

system, which has dual-stage inflators,** monitors information from various crash sensors,

the front seat belt buckle sensors, and the occupant classification sensor.

The front passenger air bag may be automatically turned off under some conditions,

depending on the pressure or weight detected by sensors in the passenger seat. See the

vehicle owners manual for more information. If the front passenger air bag is off, the front

passenger air bag status light will be illuminated.***

The front passenger air bag status light does not indicate a malfunction of the front

passenger air bag. If the front passenger air bag status light is illuminated while the seat is

occupied by an adult, the occupant may need to shift his or her seating position so the

system can turn on the front passenger air bag and turn off the status light.

Remember, all air bags are supplemental restraint systems. You must always use seat belts

and child restraints properly, as explained in the vehicle owners manual and your child

restraint manufacturers instructions.

THE MOST IMPORTANT PART OF AN AIR BAG: YOUR SEAT BELT Your chances of surviving a collision will improve greatly if one simple piece of advice is

followed: always wear your seat belt. Do not count on just the air bags for occupant

protection; they are merely a supplemental restraint system.

Seat belts help to protect the occupants of your vehicle during collisions in which the air

bags are not designed to activate. Moreover, in situations where the air bags are activated,

seat belts enhance their effectiveness and can help reduce the risk of injury from an

inflating air bag. Seat belts will also help protect the occupants of your vehicle during

multiple-impact collisions, while the air bags work only one time if a collision is severe

enough to activate them. Please see the SEAT BELT SAFETY and CHILD SAFETY

sections of this guide and the vehicle owners manual for more information.

* The NV Full Size vehicle lineup is equipped with dual-stage front air bags and seat belt buckle sensors, but they do not have an occupant classification sensor (and the associated front passenger air bag status light).

**Dual-stage inflators vary the inflation rate based on the severity of the collision (for example, less forceful inflation for moderate impacts and a high force of inflation for more severe impacts). In addition, based on information from the seat belt buckle sensors that detect whether the seat belts are fastened, the deployment of the front air bags is adjusted. Only one front air bag may inflate in a crash, depending on the crash severity, and whether the front occupants are belted or unbelted.

***When the system detects that the seat is unoccupied, the passenger air bag status light will not illuminate even though the front passenger air bag is OFF.

2013 NISSAN Consumer Safety & Air Bag Information Guide 3

EFFECTIVE USE OF SEAT BELTS AND AIR BAGS

Seat belts and supplemental air bags are most effective when vehicle occupants are sitting

upright and well back in the seat with both feet on the floor. Keep in mind that air bags

inflate with great force. Being unrestrained, leaning forward, sitting sideways, or being out

of position in any way puts you at a greater risk of injury or death in a crash. You may also

receive serious or fatal injuries from the air bag system if you are up against it when it

inflates. Always sit back against the seatback with both feet on the floor and as far away as

practical from the steering wheel or dashboard and always wear your seat belt. Please see

the SEAT BELT SAFETY section of this guide and the vehicle owners manual for more

information. HOW AND WHEN FRONT AIR BAGS WORK While the inner workings of a supplemental front air bag system are complicated,

understanding what makes the front air bags deploy is rather easy: the vehicles front air

bag sensor system is designed to detect rapid deceleration usually associated with

moderate to severe frontal collisions within a limited range of angles. The vehicles

deceleration rate is related to various factors, such as speed of the vehicles involved, the

weight and stiffness of the vehicles/objects involved, contact locations, and the angle of

impact, to name a few. Once the sensor system is activated, the front air bags inflate with a

harmless gas almost instantly.

2013 NISSAN Consumer Safety & Air Bag Information Guide 4

The front air bags will not usually activate in side-impact collisions, rear-end collisions,

rollovers, while driving on rough roads, or during hard braking. However, deceleration rates

in some situations can be similar to those found in frontal impacts and may result in front

air bag activation.

WHEN THE FRONT AIR BAGS INFLATE Please remember, for the supplemental front air bags to be most effective, you must always

buckle up and sit at a suitable distance back to allow room for the air bags to inflate. For

the front air bags to do their job, they must inflate with great force. As mentioned earlier in

this guide, this may cause serious or even fatal injury if, for example, you are unrestrained

out of position in any way, sitting or leaning too close to the steering wheel or dashboard

during inflation. Even when seated properly, there is a possibility of injury from an inflating

front air bag. This usually consists of minor skin abrasions or burns, but may be more

serious. Overall, these injuries are minimal compared to the injuries the front air bags are

designed to prevent. After the front air bags have inflated, you may notice a light smoke

within the cabin. This is a normal by-product of the rapid chemical reaction necessary to

inflate the front air bags and, although harmless, it may cause minor irritations.

REPLACING THE AIR BAGS Air bags are not reusable. After a collision in which your air bags have activated, have the

respective air bag system inspected and replaced by your NISSAN dealer as soon as

possible.

OTHER SPECIFICS ABOUT AIR BAGS If the air bag warning light continues to remain on or flashes after you start the vehicle,

see your NISSAN dealer as soon as possible.

After inflation, air bag components are hot, so avoid contact.

Do not place objects on or near the steering wheel or dashboard where the air bags

inflate.

Child restraints for infants must be used in a rear-facing direction and therefore

must not be used in the front seat. Never install a rear-facing child restraint in the

front passenger seat of a vehicle equipped with a front passenger air bag.

See the vehicle owners manual for other important information. WELL BACK AND UPRIGHT

2013 NISSAN Consumer Safety & Air Bag Information Guide 5

AN AIR BAG WORKS ONLY ONCE 2

1

2

1

In a multiple-impact collision, air bags help to protect only during the first

impact severe enough to activate the system.

If, as in the illustration above, for example, the collision labeled #1 is severe

enough to activate the front air bags, the front air bags would not be reactivated

in collision #2.

2013 NISSAN Consumer Safety & Air Bag Information Guide 6

FRONTAL COLLISIONS WITH OTHER VEHICLES

If the front end of your car should

go under a vehicle, the impact

probably will not activate the front

air bags.

A severe frontal collision involving

another vehicle, stationary or

moving, probably will activate the

front air bags.

The front air bags may or may not

be activated in a frontal collision

that occurs at an angle.

2013 NISSAN Consumer Safety & Air Bag Information Guide 7

OTHER FRONTAL COLLISIONS

If your vehicle should strike an

object in the road, such as a rock,

debris or hole, the front air bags

probably will not activate.

Hitting a pole is a situation in

which the front air bags may or

may not activate, depending on

the severity of the impact.

A severe collision with an

immovable object probably

will activate the front air bags.

2013 NISSAN Consumer Safety & Air Bag Information Guide 8

SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN SIDE- IMPACT/ROLLOVER AIR BAG SYSTEMS Supplemental side-impact air bags, curtain side-impact air bags, and curtain side-

impact/rollover air bags are available on many 2013 NISSAN vehicles. Side-impact air

bags (if so equipped) are located on the side of the seatbacks of the front seats. Curtain

side-impact air bags (if so equipped) and curtain side-impact/rollover air bags (if so

equipped) are located in the left and right side roof rails or in the upper part of the front

door panels.

Side-impact air bags and curtain side-impact air bags are designed to inflate in higher-

severity side collisions, on the side where the vehicle is impacted. However, they may

inflate if the forces in another type of collision are similar to those of a higher-severity side-

impact. Curtain side-impact/rollover air bags are designed to inflate in certain types of

side-impact collisions and rollovers.

Curtain side-impact air bags and curtain side-impact/rollover air bags are different mainly

in their sensing systems: curtain side-impact air bags are activated primarily in a lateral

collision, whereas curtain side-impact/rollover air bags are activated in either a lateral

collision or a rollover. Since a rollover event lasts longer than a side-impact event, curtain

side-impact/rollover air bags are designed to remain inflated longer than curtain side-

impact air bags.

Side-impact air bags and curtain side-impact air bags, along with the use of seat belts,

help to cushion the impact force to the head and chest of the front occupants. In most

NISSAN vehicles, curtain side-impact air bags also help to cushion the impact force to the

head of rear outboard-seated occupants. These air bags can help save lives and reduce

serious injury. However, an inflating side-impact air bag, curtain side-impact air bag, or

curtain side-impact/rollover air bag may cause abrasions or other injuries.

Seat belts should be worn correctly and vehicle occupants seated upright. Side impact air

bags, curtain side-impact air bags, and curtain side-impact/rollover air bags inflate quickly

in order to help protect the occupants. The force of an air bag inflating can increase the

risk of injury if the occupant is too close to, or is against these air bag modules during

inflation.

Like front air bags, an inflated side-impact air bag as well as an inflated curtain side-impact

air bag will deflate soon after the collision is over. As noted above, an inflated curtain side-

impact/rollover air bag will remain inflated for a short time afterward. See REPLACING

THE AIR BAGS earlier in this guide.

2013 NISSAN Consumer Safety & Air Bag Information Guide 9

SIDE AND OTHER COLLISIONS

*Curtain side-impact/rollover air bags (if so equipped) probably will also inflate, depending on the collision.

On vehicles equipped with curtain side-

impact/rollover air bags, the curtain air

bags on both sides of the vehicle are

designed to activate in certain types of

rollovers. This function is in addition to

the side-impact protection function

described above. The front air bags are

not likely to activate in this situation.

The air bags probably will not activate

if your vehicle is struck from the rear.

On vehicles equipped with side-impact

and curtain side-impact air bags, the air

bags on the side the vehicle was

impacted probably will activate

depending on the collision.* The front

air bags are not likely to activate in this

situation.

2013 NISSAN Consumer Safety & Air Bag Information Guide 10

OTHER SPECIFICS ABOUT SIDE-IMPACT, CURTAIN SIDE-IMPACT, AND CURTAIN SIDE-IMPACT/ROLLOVER AIR BAG SYSTEMS Do not allow anyone sitting in the front seat to extend his or her hand out the window or

lean against the door.

When sitting in the rear, do not hold onto the seatbacks of the front seats. Be especially

careful with children, who should always be properly seated and restrained.

Do not allow anyone to place their hand, leg or face near the side-impact air bag

modules on the seatbacks of the front seats or near the curtain side-impact air bag

modules in the roof rails or in the front door panels.

Curtain side-impact/rollover air bags are designed to inflate not only in rollovers, but

also in near rollover situations. As a result, certain vehicle movements (for example,

during severe off-road driving) may cause these air bags to inflate.

See the vehicle owner's manual for other important information about side-impact,

curtain side-impact, and curtain side-impact/rollover air bag systems (if the vehicle is

equipped with these systems).

CHILD SAFETY WHENEVER A CHILD IS IN YOUR VEHICLE The risk of serious or fatal injury to children in automobile collisions can be reduced with a

properly installed child restraint. Before you install a child restraint in your vehicle, please

consult the vehicle owners manual and the child restraint manufacturers instructions for

proper installation.

Never install a rear-facing child restraint in the

front passenger seat. An inflating front passenger

air bag could seriously injure or kill your child.

According to statistics, children are safer when

properly restrained in the rear seat than in the front

seat. NISSAN and the federal government

recommend that children 12 and under should ride

in the rear seat, properly secured in child restraints,

booster seats, or seat belts, according to their size.

2013 NISSAN Consumer Safety & Air Bag Information Guide 11

If you must install a forward-facing child restraint in the front passenger seat, move the

passenger seat to the rearmost position. See the vehicle owners manual for details and

additional important information.

CHILD RESTRAINTS FOR INFANTS AND SMALL CHILDREN Infants and small children should always be placed in an appropriate child restraint while

riding in the vehicle. Failure to use a child restraint can result in serious injury or death.

Children and infants should never be carried on

your lap. It is not possible for even the strongest

adult to resist the forces of a severe collision. The

child could be crushed between the adult and parts

of the vehicle. Also, do not put the same seat belt

around both your child and yourself, or another child.

Always install a child restraint properly, and check

that it is securely held in place by the vehicles seat

belt or LATCH system (if so equipped). An improperly installed child restraint could lead to

serious injury or death in a collision. See the vehicle owners manual and your child

restraint manufacturers instructions for complete details.

Child restraints specially designed for infants and small children are offered by several

manufacturers. When selecting any child restraint, keep the following points in mind:

1. The LATCH system (Lower Anchors and Tethers for CHildren) is a universal child

restraint system. This system which also may be referred to as the ISOFIX or ISOFIX

compatible system allows the child restraint to be installed into the vehicle without

the use of seat belts. Both the vehicle and child restraint must have LATCH system

capabilities.

2. Choose only a restraint with a label certifying that it complies with Federal Motor

Vehicle Safety Standard 213.

3. Always make sure the child restraint is appropriate for the age and size of your infant or

small child.

2013 NISSAN Consumer Safety & Air Bag Information Guide 12

4. Check the child restraint in your vehicle to be sure it is compatible with the vehicles

seat and seat belt system.

5. If the child restraint is compatible with your vehicle, place your child in the child

restraint and check the various adjustments to be sure the child restraint is compatible

with your child. Always follow all recommended procedures.

All U.S. states require that infants and small children be restrained in a certified child

restraint at all times while the vehicle is being operated.

THE LATCH SYSTEM (LOWER ANCHORS AND TETHERS FOR CHILDREN) Most 2013 NISSAN vehicles are equipped with universal child restraint lower anchors and

top tether anchors for the installation of child restraints equipped with LATCH attachments.

With this system, you do not have to use a vehicle seat belt to secure the child restraint.

Instead, special anchor points are utilized to install the child restraint, provided it is

compatible with the LATCH system. See the vehicle owners manual for details and

additional important information.

SNUG KIDS The first of its kind, Snug Kids is our online guide to selecting a child restraint seat for your NISSAN vehicle. Our Certified Child Passenger Safety Technicians have evaluated numerous child restraint seats and have compiled their findings to create the Snug Kids Child Safety Seat Fit Guides. These guides include important tips on correct installation procedures. Visit www.NISSANUSA.com/snugkids to view or download the latest guide information for finding a child restraint system that is right for your Nissan vehicle.

2013 NISSAN Consumer Safety & Air Bag Information Guide 13

SEAT BELT SAFETY If you are wearing a properly adjusted seat belt, your chances of being injured or killed in a

collision and/or the severity of injury may be greatly reduced. NISSAN strongly encourages

you and all of your passengers to buckle up every time you drive, even if your seating

position includes a supplemental air bag system. Most States require that seat belts be

worn at all times when a vehicle is being driven.

Always route the shoulder belt over your shoulder and across your chest. Never place the

belt behind your back, under your arm or across your neck. The belt should be away from

your face and neck, but not falling off your shoulder. If available, the shoulder belt anchor

height should be adjusted to the position best suited for you (see the vehicle owners

manual for more detail). Position the lap belt as low as possible AROUND YOUR HIPS,

NOT YOUR WAIST. A lap belt worn too high could increase the risk of internal injuries in a

collision. Be sure the seat belt tongue is securely fastened into the proper buckle.

2013 NISSAN Consumer Safety & Air Bag Information Guide 14

For the seat belt to be most effective when the vehicle is in motion, the seatback should be

upright. Do not ride in a moving vehicle when the seatback is reclined. This can be

dangerous, as the shoulder belt will not be against your body. In a collision, you could be

thrown into it and receive neck or other serious injuries. You could also slide under the lap

belt and receive serious internal injuries. Always sit well back in the seat with both feet on

the floor and adjust the seat belt properly. OTHER SPECIFICS ABOUT SEAT BELTS Do not wear the seat belt inside out or twisted.

Do not allow more than one person to use the same seat belt.

Never carry more people in the vehicle than there are seat belts.

If the seat belt warning light illuminates continuously while the ignition is turned ON with

all doors closed and all seat belts fastened, it may indicate a malfunction in the system;

have the system checked by a NISSAN dealer.

See the vehicle owners manual for more detailed information to help you better

understand the important safety warnings, system features, operation and maintenance

of your vehicles seat belts.

CONCERN FOR YOUR SAFETY NISSAN urges you to always use your available seat belt restraint system whenever you

drive, even if your vehicle is equipped with supplemental air bags. Please ask all of your

passengers to buckle up too. For children, make sure they are secured in an appropriate

child restraint or booster seat.* Seat belts do save lives. See the vehicle owners manual

for details. * Please see the vehicle owners manual and child restraint manufacturers instructions for complete details.

2013 NISSAN Consumer Safety & Air Bag Information Guide 15

NISSANS CUSTOMER CARE PROGRAM NISSAN CARES... Both NISSAN and your NISSAN dealer are dedicated to serving all your automotive needs. Your complete satisfaction with your vehicle and your NISSAN dealer are our primary concerns. Your NISSAN dealer is always available to assist you with all your automobile service requirements.

If, however, a situation arises that you believe has not been addressed to your satisfaction, we ask that you take the following steps:

STEP 1: Discuss the situation with the dealerships manager. If a problem still exists, contact the dealerships Consumer Affairs manager or owner. They are best equipped to resolve the matter for you.

STEP 2: If the concern still has not been addressed to your satisfaction, please contact our (NISSANs) Consumer Affairs Department using our toll-free telephone number:

1-800-NISSAN-1 (1-800-647-7261) The Consumer Affairs Department will ask for the following information:

Your name, address, and telephone number Vehicle Identification Number (on dashboard) Date of purchase Current odometer reading Your NISSAN dealers name Details of the concern

Or, you can write to NISSAN with the above information at:

NISSAN North America, Inc. Consumer Affairs Department P.O. Box 685003 Franklin, TN 37068-5003

STEP 3: In the event that you believe NISSAN has been unable to satisfactorily address the issue with your vehicle, a special automotive complaint resolution program called BBB AUTO LINE is available to you. The Council of Better Business Bureaus, Inc. (BBB) independently operates the BBB AUTO LINE program.

2013 NISSAN Consumer Safety & Air Bag Information Guide 16

For information about the BBB AUTO LINE in your area, please call us (NISSAN) toll-free at 1-800-NISSAN-1 (1-800-647-7261). We will be happy to provide you with information about BBB AUTO LINE. Or, you may contact the BBB directly:

BBB Auto Line Council of Better Business Bureaus, Inc. 4200 Wilson Blvd. Arlington, VA 22203 1-800-955-5100

If you call the BBB, its staff will take down details of your complaint by telephone. They will ask for the same information as described in Step 2.

The BBB AUTO LINE program consists of two parts: mediation and arbitration. The BBB will attempt to assist you to resolve the problem during mediation. If a satisfactory resolution has not been achieved during mediation, you will have the opportunity to personally present your case before an impartial arbitrator or three-person panel. The arbitrator(s) will make a decision after the arbitration hearing.

The BBB will, in most cases, send you a final decision within forty (40) days (plus 7 if you have not contacted the proper person from the dealership or NISSAN) unless you delay the process. If you accept the decision, it will be legally binding on you and NISSAN. If you do not accept the decision, it will not be legally binding on you and NISSAN. (However, in some states, if the decision is not accepted, it may be introduced either by you or by NISSAN, as evidence in any potentially related court action.)

BBB AUTO LINE is an informal dispute settlement mechanism operated to comply with applicable Federal law and regulations. In states where BBB AUTO LINE is available, you are required to use BBB AUTO LINE before exercising rights or seeking remedies under Title I of the Federal Magnuson-Moss Warranty Act, 15 U.S.C. 2301, et. seq. If you choose to seek remedies other than those created by Title I of the Magnuson-Moss Warranty Act, (for example, under state law), that Federal Act does not require you to first use BBB AUTO LINE. The program is still available to you, however, and may be of considerable assistance. Some states specify that informal dispute settlement mechanisms such as BBB AUTO LINE must be used before you may file a lawsuit under state law, and/or before you may have certain other rights or remedies available under state law. In accordance with those states laws, NISSAN requires the prior use of BBB AUTO LINE in good faith before you resort to such other processes, file a lawsuit, or seek other remedies provided by state law. Please see the Supplement to 2013 NISSAN Warranty Information Booklet & 2013 NISSAN Owners Manual for additional information.

2013 NISSAN Consumer Safety & Air Bag Information Guide 17

BBB AUTO LINE may not be available in all states. We, NISSAN, would be pleased to provide you with information about the availability of BBB AUTO LINE in your state. Or, you can call the BBB AUTO LINE telephone number listed on page 16.

NISSAN vehicles less than three years old from date of original delivery with fewer than 36,000 miles are eligible for the BBB AUTO LINE program.

NISSANS COMMITMENT TO CUSTOMER SATISFACTION ASSISTANCE OUTSIDE OF WARRANTY In our continuing effort to convey our commitment to service and customer satisfaction, NISSAN may occasionally offer to pay or reimburse for part or all of the cost of making certain, specific repairs beyond or outside of the terms of the warranty for some specific vehicle models. (Some states refer to such programs as adjustment programs.) In such circumstances, NISSAN mails notices to all known registered owners of affected vehicles. You may additionally inquire of your authorized NISSAN dealer or of NISSAN directly (through the 1-800-NISSAN-1 telephone number) of the applicability of such programs to your vehicle.

NISSAN may occasionally offer special assistance that may pay for part or all of vehicle repairs beyond the expiration of the limited warranty period on a case-by-case basis. Should you experience unusual difficulties with your vehicle please discuss the situation with your dealer. If your dealer is unable to assist you, you may call the NISSAN Consumer Affairs Department at 1-800-NISSAN-1 to discuss your concern. You will need to provide the Model, Model Year, VIN (Vehicle Identification Number), mileage, maintenance history, a detailed explanation of the concern and why you believe that NISSAN should be responsible for the repair. Your request will be individually investigated and you will be informed of NISSANs decision. Please also review the Supplement to 2013 NISSAN Warranty Information Booklet & 2013 NISSAN Owners Manual for important information concerning

consumer rights in your state.

2013 NISSAN Consumer Safety & Air Bag Information Guide 18

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