Lexmark B2650 Printer User's Guide PDF
en
Summary of Content for Lexmark B2650 Printer User's Guide PDF
B2546, B2650, M1246, MS521, MS621 Printers
User's Guide
September 2022 www.lexmark.com
Machine type(s):
4600
Models:
630, 638, 690, 830, 838
Contents Safety information........................................................................................ 5
Conventions.......................................................................................................................................................... 5
Product statements............................................................................................................................................. 5
Learning about the printer...........................................................................8 Finding information about the printer.............................................................................................................8
Selecting a location for the printer..................................................................................................................9
Printer congurations......................................................................................................................................... 11
Attaching cables.................................................................................................................................................. 11
Using the control panel.................................................................................................................................... 12
Understanding the status of the power button and indicator light....................................................... 13
Loading paper and specialty media..........................................................14 Setting the size and type of the specialty media....................................................................................... 14
Conguring Universal paper settings........................................................................................................... 14
Loading trays....................................................................................................................................................... 14
Loading the multipurpose feeder.................................................................................................................. 16
Linking trays......................................................................................................................................................... 17
Paper support.............................................................................................. 18 Supported paper sizes......................................................................................................................................18
Supported paper types.....................................................................................................................................19
Supported paper weights............................................................................................................................... 20
Printing......................................................................................................... 21 Printing from a computer..................................................................................................................................21
Printing from a mobile device......................................................................................................................... 21
Printing from a ash drive............................................................................................................................... 22
Supported ash drives and le types.......................................................................................................... 23
Printing a font sample list................................................................................................................................ 24
Printing a directory list..................................................................................................................................... 24
Understanding the printer menus............................................................25 Menu map........................................................................................................................................................... 25
Device.................................................................................................................................................................. 26
Contents 2
Print....................................................................................................................................................................... 33
Paper.....................................................................................................................................................................40
Network/Ports.....................................................................................................................................................42
USB Drive............................................................................................................................................................ 55
Security................................................................................................................................................................ 56
Reports.................................................................................................................................................................60
Help........................................................................................................................................................................61
Troubleshooting..................................................................................................................................................61
Printing the Menu Settings Page....................................................................................................................61
Securing the printer................................................................................... 62 Locating the security slot................................................................................................................................ 62
Erasing printer memory................................................................................................................................... 62
Restoring factory default settings................................................................................................................. 63
Statement of Volatility...................................................................................................................................... 63
Maintaining the printer.............................................................................. 64 Networking..........................................................................................................................................................64
Cleaning the printer..........................................................................................................................................66
Ordering parts and supplies...........................................................................................................................66
Replacing parts and supplies......................................................................................................................... 70
Moving the printer.............................................................................................................................................80
Saving energy and paper.................................................................................................................................81
Recycling............................................................................................................................................................. 82
Clearing jams.............................................................................................. 84 Avoiding jams.....................................................................................................................................................84
Identifying jam locations..................................................................................................................................85
Paper jam in door A.......................................................................................................................................... 86
Paper jam in the rear door.............................................................................................................................. 89
Paper jam in the standard bin........................................................................................................................90
Paper jam in the duplex unit............................................................................................................................91
Paper jam in trays..............................................................................................................................................92
Paper jam in the multipurpose feeder......................................................................................................... 92
Troubleshooting..........................................................................................94 Network connection problems...................................................................................................................... 94
Contents 3
Issues with supplies..........................................................................................................................................96
Paper feed problems........................................................................................................................................ 97
Printing problems............................................................................................................................................ 100
Contacting customer support....................................................................................................................... 127
Upgrading and migrating.........................................................................128 Hardware........................................................................................................................................................... 128
Software............................................................................................................................................................. 133
Firmware.............................................................................................................................................................134
Notices........................................................................................................136
Index............................................................................................................147
Contents 4
Safety information
Conventions Note: A note identies information that could help you.
Warning: A warning identies something that could damage the product hardware or software.
CAUTION: A caution indicates a potentially hazardous situation that could injure you.
Different types of caution statements include:
CAUTIONPOTENTIAL INJURY: Indicates a risk of injury.
CAUTIONSHOCK HAZARD: Indicates a risk of electrical shock.
CAUTIONHOT SURFACE: Indicates a risk of burn if touched.
CAUTIONTIPPING HAZARD: Indicates a crush hazard.
CAUTIONPINCH HAZARD: Indicates a risk of being caught between moving parts.
Product statements CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTIONPOTENTIAL INJURY: Do not use this product with extension cords, multioutlet power strips, multioutlet extenders, or UPS devices. The power capacity of these types of accessories can be easily overloaded by a laser printer and may result in a risk of re, property damage, or poor printer performance.
CAUTIONPOTENTIAL INJURY: Only a Lexmark Inline Surge Protector that is properly connected between the printer and the power cord provided with the printer may be used with this product. The use of non-Lexmark surge protection devices may result in a risk of re, property damage, or poor printer performance.
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
CAUTIONPOTENTIAL INJURY: Do not cut, twist, bind, crush, or place heavy objects on the power cord. Do not subject the power cord to abrasion or stress. Do not pinch the power cord between objects such as furniture and walls. If any of these things happen, a risk of re or electrical shock results. Inspect the power cord regularly for signs of such problems. Remove the power cord from the electrical outlet before inspecting it.
Safety information 5
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, make sure that all external connections (such as Ethernet and telephone system connections) are properly installed in their marked plug-in ports.
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
CAUTIONPOTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
CAUTIONPOTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn off the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate oor-standing optional trays or output options attached to it, then disconnect them before moving the printer.
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ooring.
If the printer does not have a caster base but is congured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your ngers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
CAUTIONTIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported congurations, see www.lexmark.com/multifunctionprinters.
CAUTIONTIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
CAUTIONPINCH HAZARD: To avoid the risk of a pinch injury, use caution in areas marked with this label. Pinch injuries may occur around moving parts, such as gears, doors, trays, and covers.
Safety information 6
CAUTIONPOTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specied in the Users Guide may result in hazardous radiation exposure.
CAUTIONPOTENTIAL INJURY: The lithium battery in this product is not intended to be replaced. There is a danger of explosion if a lithium battery is incorrectly replaced. Do not recharge, disassemble, or incinerate a lithium battery. Discard used lithium batteries according to the manufacturer's instructions and local regulations.
This product is designed, tested, and approved to meet strict global safety standards with the use of specic manufacturer's components. The safety features of some parts may not always be obvious. The manufacturer is not responsible for the use of other replacement parts.
Refer service or repairs, other than those described in the user documentation, to a service representative.
This product uses a printing process that heats the print media, and the heat may cause the media to release emissions. You must understand the section in your operating instructions that discusses the guidelines for selecting print media to avoid the possibility of harmful emissions.
This product may produce small amounts of ozone during normal operation, and may be equipped with a lter designed to limit ozone concentrations to levels well below the recommended exposure limits. To avoid high ozone concentration levels during extensive usage, install this product in a well-ventilated area and replace the ozone and exhaust lters if instructed to do so in the product maintenance instructions. If there are no references to lters in the product maintenance instructions, then there are no lters requiring replacement for this product.
SAVE THESE INSTRUCTIONS.
Safety information 7
Learning about the printer
Finding information about the printer What are you looking for? Find it here
Initial setup instructions:
Connecting the printer
Installing the printer software
See the setup documentation that came with the printer or go to http://support.lexmark.com.
More setup and instructions for using the printer:
Selecting and storing paper and specialty media
Loading paper
Conguring printer settings
Viewing and printing documents and photos
Setting up and using the printer software
Conguring the printer on a network
Caring for and maintaining the printer
Troubleshooting and solving problems
Information CenterGo to http://infoserve.lexmark.com.
Help Menu PagesAccess the guides on the printer rmware or go to http://support.lexmark.com.
Touch Screen GuideGo to http://support.lexmark.com.
Product videosGo to http://infoserve.lexmark.com/idv/.
Information on setting up and conguring the accessibility features of your printer
Lexmark Accessibility GuideGo to http://support.lexmark.com.
Help using the printer software Help for Microsoft Windows or Macintosh operating systemsOpen a printer software program or application, and then click Help.
Click ? to view contextsensitive information.
Notes:
Help is automatically installed with the printer software.
Depending on the operating system, the printer software is located in the printer program folder or on the desktop.
Learning about the printer 8
What are you looking for? Find it here
The latest supplemental information, updates, and customer support:
Documentation
Driver downloads
Live chat support
Email support
Voice support
Go to http://support.lexmark.com.
Note: Select your country or region, and then select your product to view the appropriate support site.
Support contact information for your country or region can be found on the website or on the printed warranty that came with the printer.
Have the following information ready when you contact customer support:
Place and date of purchase
Machine type and serial number
Safety information
Regulatory information
Warranty information
Environmental information
Warranty information varies by country or region:
In the U.S.See the Statement of Limited Warranty included with the printer, or go to http://support.lexmark.com.
In other countries and regionsSee the printed warranty that came with the printer.
Product Information GuideSee the documentation that came with the printer or go to http://support.lexmark.com.
Selecting a location for the printer Leave enough room to open trays, covers, and doors and to install hardware options.
Set up the printer near an electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, do not place or use this product near water or wet locations.
Learning about the printer 9
Make sure that airow in the room meets the latest revision of the ASHRAE 62 standard or the CEN Technical Committee 156 standard.
Provide a at, sturdy, and stable surface.
Keep the printer:
Clean, dry, and free of dust
Away from stray staples and paper clips
Away from the direct airow of air conditioners, heaters, or ventilators
Free from direct sunlight and humidity extremes
Observe the recommended temperatures and avoid uctuations.
Ambient temperature 10 to 32C (50 to 90F)
Storage temperature 0 to 40C (32 to 104F)
Allow the following recommended amount of space around the printer for proper ventilation:
1 Top 305 mm (12 in.)
2 Rear 100 mm (3.94 in.)
3 Right side 110 mm (4.33 in.)
4 Front 305 mm (12 in.)
Note: The minimum space needed in front of the printer is 76 mm (3 in.).
5 Left side 65 mm (2.56 in.)
Learning about the printer 10
Printer congurations CAUTIONTIPPING HAZARD: Installing one or more options on your printer or MFP may require a caster base, furniture, or other feature to prevent instability causing possible injury. For more information on supported congurations, see www.lexmark.com/multifunctionprinters.
CAUTIONTIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
You can congure your printer by adding optional 250 or 550sheet trays. For more information, see Installing optional trays on page 132.
1 Control panel
2 Standard bin
3 Controller board access cover
4 Standard 250 or 550sheet tray
Note: The standard tray may vary depending on your printer model.
5 Optional 250 or 550sheet tray
6 Multipurpose feeder
7 Door A
Attaching cables CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, do not set up this product or make any electrical or cabling connections, such as the power cord, fax feature, or telephone, during a lightning storm.
Learning about the printer 11
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
WarningPotential Damage: To avoid loss of data or printer malfunction, do not touch the USB cable, any wireless network adapter, or the printer in the areas shown while actively printing.
Use the To
1 USB printer port Connect the printer to a computer.
2 Power cord socket Connect the printer to an electrical outlet.
3 Ethernet port Connect the printer to a network.
Using the control panel
Use the To
1 Display View printing options, printer status, and error messages.
2 Arrow buttons Scroll through menus or move between screens and menu options.
3 Select button Select menu options.
Save the setting.
4 Numeric keypad Enter numbers or symbols in an input eld.
Learning about the printer 12
Use the To
5 Power button Turn on or turn off the printer.
Note: To turn off the printer, press and hold the power button for ve seconds.
6 Backspace button Move the cursor backward and delete a character in an input eld.
7 Indicator light Check the printer status.
8 Stop or Cancel button Stop the current printer task.
9 Back button Return to the previous screen.
10 Home button Go to the home screen.
Understanding the status of the power button and indicator light Indicator light Printer status
Off The printer is off or in Hibernate mode.
Blue The printer is ready or processing data.
Red The printer requires user intervention.
Power button light Printer status
Off The printer is off, ready, or processing data.
Solid amber The printer is in Sleep mode.
Blinking amber The printer is in Hibernate mode.
Learning about the printer 13
Loading paper and specialty media
Setting the size and type of the specialty media 1 From the control panel, navigate to:
> Settings > > Paper > > Tray Conguration > > Paper Size/Type >
2 Select a paper source, and then congure the size and type of the specialty media.
Conguring Universal paper settings 1 From the control panel, navigate to:
> Settings > > Paper > > Media Conguration > > Universal Setup >
2 Select Portrait Width or Portrait Height, and then press .
3 Adjust the settings, and then press .
Loading trays CAUTIONTIPPING HAZARD: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
1 Remove the tray.
Note: To avoid paper jams, do not remove trays while the printer is busy.
Loading paper and specialty media 14
2 Adjust the paper guides to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load the paper stack with the printable side facedown, and then make sure that the side guides t snugly against the paper.
Notes:
Load letterhead facedown with the top edge of the sheet toward the front of the tray for onesided printing.
Load letterhead faceup with the bottom edge of the sheet toward the front of the tray for twosided printing.
Do not slide paper into the tray.
To avoid paper jams, make sure that the stack height is below the maximum paper ll indicator.
5 Insert the tray.
If necessary, set the paper size and paper type from the control panel to match the paper loaded.
Loading paper and specialty media 15
Loading the multipurpose feeder 1 Open the multipurpose feeder.
2 Adjust the guide to match the size of the paper that you are loading.
3 Flex, fan, and align the paper edges before loading.
4 Load paper with the printable side faceup.
Notes:
Load letterhead faceup with the top edge of the sheet toward the front of the tray for onesided printing.
Load letterhead facedown with the bottom edge of the sheet toward the front of the tray for twosided printing.
Load envelopes with the ap facedown on the left side.
Loading paper and specialty media 16
Load European envelopes with the ap facedown and entering the printer rst.
WarningPotential Damage: Do not use envelopes with stamps, clasps, snaps, windows, coated linings, or selfstick adhesives.
5 From the control panel, set the paper size and paper type to match the paper loaded.
Linking trays 1 Open a web browser, and then type the printer IP address in the address eld.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Paper > Tray Conguration.
3 Set the same paper size and paper type for the trays that you are linking.
4 Save the settings.
5 Click Settings > Device > Maintenance > Conguration Menu > Tray Conguration.
6 Set Tray Linking to Automatic.
7 Save the settings.
To unlink trays, make sure that no trays have the same paper size and paper type settings.
WarningPotential Damage: The temperature of the fuser varies according to the specied paper type. To avoid printing issues, match the paper type setting in the printer with the paper loaded in the tray.
Loading paper and specialty media 17
Paper support
Supported paper sizes Paper size Tray Multipurpose feeder Twosided printing
A4
210 x 297 mm (8.3 x 11.7 in.)
A5
210 x 148 mm (5.8 x 8.3 in.)
X
A5 LEF*
148 x 210 mm (5.8 x 8.3 in.)
X
A6*
105 x 148 mm (4.1 x 5.8 in.)
X
JIS B5
182 x 257 mm (7.2 x 10.1 in.)
X
Ocio (Mexico)
216 x 340 mm (8.5 x 13.4 in.)
Hagaki
100 x 148 mm (3.9 x 5.8 in.)
X X
Statement
140 x 216 mm (5.5 x 8.5 in.)
X
Executive
184 x 267 mm (7.3 x 10.5 in.)
X
Letter
216 x 279 mm (8.5 x 11 in.)
Legal
216 x 356 mm (8.5 x 14 in.)
Folio
216 x 330 mm (8.5 x 13 in.)
Universal
76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.)
X
7 3/4 Envelope (Monarch)
98 x 191 mm (3.9 x 7.5 in.)
X X
9 Envelope
98 x 225 mm (3.9 x 8.9 in.)
X X
10 Envelope
105 x 241 mm (4.1 x 9.5 in.)
X X
* This paper size is not supported in the optional tray.
Paper support 18
Paper size Tray Multipurpose feeder Twosided printing
DL Envelope
110 x 220 mm (4.3 x 8.7 in.)
X X
C5 Envelope
162 x 229 mm (6.4 x 9 in.)
X X
B5 Envelope
176 x 250 mm (6.9 x 9.8 in.)
X X
Other Envelope
76.2 x 127 mm (3 x 5 in.) to 216 x 356 mm (8.5 x 14 in.)
X X
* This paper size is not supported in the optional tray.
Supported paper types Paper type Tray Multipurpose feeder Twosided printing
Plain paper
Card stock X X
Transparency X
Recycled
Paper labels1 X
Bond2
Letterhead
Preprinted
Colored Paper
Light Paper
Heavy Paper2
Rough/Cotton
Envelope X X
1 Onesided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and twosided labels are not supported. 2 Bond and Heavy Paper are supported in twosided printing up to 90g/m2 (24lb) paper weight.
Paper support 19
Paper type Tray Multipurpose feeder Twosided printing
Rough envelope X X
1 Onesided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month. Vinyl, pharmacy, and twosided labels are not supported. 2 Bond and Heavy Paper are supported in twosided printing up to 90g/m2 (24lb) paper weight.
Supported paper weights Tray Multipurpose feeder Twosided printing
Paper weight 60120 g/m2 (1632 lb) 60216 g/m2 (1658 lb) 6090 g/m2 (1624 lb)
Paper support 20
Printing
Printing from a computer Note: For labels, card stock, and envelopes, set the paper size and type in the printer before printing the document.
1 From the document that you are trying to print, open the Print dialog.
2 If necessary, adjust the settings.
3 Print the document.
Printing from a mobile device
Printing from a mobile device using Lexmark Mobile Print LexmarkTM Mobile Print allows you to send documents and images directly to a supported Lexmark printer.
1 Open the document, and then send or share the document to Lexmark Mobile Print.
Note: Some thirdparty applications may not support the send or share feature. For more information, see the documentation that came with the application.
2 Select a printer.
3 Print the document.
Printing from a mobile device using Google Cloud Print Google Cloud PrintTM is a mobile printing service that allows enabled applications on mobile devices to print to any Google Cloud Printready printer.
1 From the home screen of your mobile device, launch an enabled application.
2 Tap Print, and then select a printer.
3 Print the document.
Printing from a mobile device using Mopria Print Service Mopria Print Service is a mobile printing solution for mobile devices running on AndroidTM version 4.4 or later. It allows you to print directly to any Mopriacertied printer.
Note: Before printing, make sure that the Mopria Print Service is enabled.
1 From the home screen of your mobile device, launch a compatible application.
2 Tap Print, and then select the printer.
3 Send the print job.
Printing 21
Printing from a mobile device using AirPrint AirPrint is a mobile printing solution that allows you to print directly from Apple devices to an AirPrintcertied printer.
Note: This application is supported only in some Apple devices.
1 From the home screen of your mobile device, launch a compatible application.
2 Select an item to print, and then tap the share icon.
3 Tap Print, and then select the printer.
4 Send the print job.
Printing from a ash drive This feature is available only in some printer models.
1 Insert the ash drive.
Notes:
If you insert the ash drive when an error message appears, then the printer ignores the ash drive.
If you insert the ash drive while the printer is processing other print jobs, then Busy appears on the display.
2 Select the document that you want to print.
If necessary, congure other print settings.
3 Print the document.
To print another document, select USB Drive.
WarningPotential Damage: To avoid loss of data or printer malfunction, do not touch the ash drive or the printer in the area shown while actively printing, reading, or writing from the memory device.
Printing 22
Supported ash drives and le types
Flash drives Lexar JumpDrive S70 (16GB and 32GB)
SanDisk Cruzer (16GB and 32GB)
PNY Attache (16GB and 32GB)
Notes:
The printer supports highspeed USB ash drives with fullspeed standard.
USB ash drives must support the File Allocation Table (FAT) system.
File types Documents
PDF (version 1.7 or earlier)
XPS Images
.dcx
.gif
.JPEG or .jpg
.bmp
.pcx
.TIFF or .tif
.png
Printing 23
Printing a font sample list 1 From the control panel, navigate to:
> Settings > > Reports > > Print > > Print Fonts
2 Select PCL Fonts or PostScript Fonts, and then press .
Printing a directory list 1 From the control panel, navigate to:
> Settings > > Reports > > Print >
2 Select Print Directory, and then press .
Printing 24
Understanding the printer menus
Menu map
Device Preferences
Remote Operator Panel
Notications
Power Management
Information Sent to Lexmark
Restore Factory Defaults
Maintenance
About This Printer
Print Layout
Setup
Quality
Job Accounting
XPS
PostScript
PCL
HTML
Image
Paper Tray Conguration Media Conguration
Network/Ports Network Overview
Wireless
Ethernet
TCP/IP
SNMP
IPSec
802.1x
LPD Conguration
HTTP/FTP Settings
ThinPrint
USB
Google Cloud Print
WiFi Direct
Reports Menu Settings Page
Device
Network
Security Security Audit Log
Login Restrictions
Condential Print Setup
Solutions LDAP Settings
Mobile Services Management
Miscellaneous
Help Print All Guides
Mono Quality Guide
Connection Guide
Information Guide
Media Guide
Moving Guide
Print Quality Guide
Supplies Guide
Troubleshooting Print Quality Test Pages
Understanding the printer menus 25
Device
Preferences Menu item Description
Display Language [List of languages]
Set the language of the text that appears on the display.
Country/Region [List of countries or regions]
Identify the country or region where the printer is congured to operate.
Run initial setup No Yes*
Run the setup wizard.
Displayed information Display Text 1 [IP Address*] Display Text 2 [Date/Time*] Custom Text 1 Custom Text 2
Specify the information to appear on the home screen.
Date and Time Congure
Current Date and Time Manually Set Date and Time Date Format [MMDDYYYY*] Time Format [12 hour A.M./P.M.*] Time Zone [GMT*]
Congure the printer date and time.
Date and Time Network Time Protocol
Enable NTP [On*] NTP Server
Congure the settings for Network Time Protocol (NTP).
Paper Sizes U.S.* Metric
Specify the unit of measurement for paper sizes.
Note: The country or region selected in the initial setup wizard determines the initial paper size setting.
Flash Drive Access Enabled* Disabled
Enable access to the ash drive.
Screen Timeout 5300 (60*)
Set the idle time in seconds before the display shows the home screen, or before the printer logs off a user account automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 26
Remote Operator Panel Menu item Description
External VNC Connection Dont Allow* Allow
Connect an external Virtual Network Computing (VNC) client to the remote control panel.
Authentication Type None* Standard Authentication
Set the authentication type when accessing the VNC client server.
VNC Password Specify the password to connect to the VNC client server.
Note: This menu item appears only if Authentication Type is set to Standard Authentication.
Note: An asterisk (*) next to a value indicates the factory default setting.
Notications Menu item Description
Supplies Show Supply Estimates
Show estimates* Do not show estimates
Show the estimated supply status information.
Supplies Display Estimates
Pages* Percent
Determine the unit that the printer uses to estimate supply usage and trigger custom notications when user intervention is required.
Note: This menu item appears only in the Embedded Web Server.
Supplies Cartridge Alarm
Off Single* Continuous
Set the number of times that the alarm sounds when the toner cartridge is low.
Supplies Custom Supply Notications
Congure notication settings when the printer requires user intervention.
Note: This menu item appears only in the Embedded Web Server.
Error Prevention Jam Assist
Off On*
Set the printer to check for jammed paper automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 27
Menu item Description
Error Prevention Auto Continue
Disabled 5255 (5*)
Let the printer continue processing or printing a job automatically after clearing certain attendance conditions.
Error Prevention Auto Reboot
Auto Reboot Reboot always* Reboot never Reboot when idle
Set the printer to restart when an error occurs.
Error Prevention Auto Reboot
Max Auto Reboots 120 (2*)
Set the number of automatic reboots that the printer can perform.
Error Prevention Auto Reboot
Auto Reboot Window 1525600 (720*)
Set the number of seconds before the printer performs an automatic reboot.
Error Prevention Auto Reboot
Auto Reboot Counter
Show a readonly information of the reboot counter.
Error Prevention Display Short Paper Error
Autoclear* On
Set the printer to show a message when a short paper error occurs.
Note: Short paper refers to the size of the paper loaded.
Error Prevention Page Protect
Off* On
Set the printer to process the entire page into the memory before printing it.
Jam Content Recovery Jam Recovery
Off On Auto*
Set the printer to reprint jammed pages.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 28
Power Management Menu item Description
Sleep Mode Prole Print with Display off
Allow printing with display off* Display on when printing
Allow printing with the display turned off.
Timeouts Sleep Mode
1120 minutes (15*)
Set the idle time before the printer begins operating in Sleep mode.
Timeouts Hibernate Timeout
Disabled 1 hour 2 hours 3 hours 6 hours 1 day 2 days 3 days* 1 week 2 weeks 1 month
Set the time before the printer enters Hibernate mode.
Timeouts Hibernate Timeout on Connection
Hibernate Do Not Hibernate*
Set the printer to Hibernate mode even when an active Ethernet connection exists.
Eco-Mode Off* Energy Energy/Paper Paper
Minimize the use of energy, paper, or specialty media.
Note: Setting EcoMode to Energy or Paper may affect printer performance, but not print quality.
Note: An asterisk (*) next to a value indicates the factory default setting.
Restore Factory Defaults Menu item Description
Restore Settings Restore all settings Restore printer settings Restore network settings
Restore the printer factory default settings.
Understanding the printer menus 29
Information Sent to Lexmark Menu item Description
Information Sent to Lexmark Save Supplies and Page Usage (Anonymous) Device Performance (Anonymous) None of the Above*
Send printer usage and performance information to Lexmark.
Note: Information Send Time appears only when you select any of the settings in Information Sent to Lexmark, except None of the Above.
Information Send Time Start Time Stop Time
Note: An asterisk (*) next to a value indicates the factory default setting.
Maintenance
Cong Menu
Menu item Description
USB Conguration USB PnP
1* 2
Change the USB driver mode of the printer to improve its compatibility with a personal computer.
USB Conguration USB Speed
Full Auto*
Set the USB port to run at full speed and disable its highspeed capabilities.
Tray Conguration Tray Linking
Automatic* Off
Set the printer to link the trays that have the same paper type and paper size settings.
Tray Conguration Show Tray Insert Message
Off Only for unknown sizes* Always
Show the Tray Insert message.
Tray Conguration A5 Loading
Short Edge Long Edge*
Specify the page orientation when loading A5size paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 30
Menu item Description
Tray Conguration Paper Prompts
Auto* MP Feeder Manual Paper
Set the paper source that the user lls when a prompt to load paper appears.
Note: For MP Feeder to appear, set Congure MP to Cassette from the Paper menu.
Tray Conguration Envelope Prompts
Auto* MP Feeder Manual Envelope
Set the paper source that the user lls when a prompt to load envelope appears.
Note: For MP Feeder to appear, set Congure MP to Cassette from the Paper menu.
Tray Conguration Action for Prompts
Prompt user* Continue Use current
Set the printer to resolve paper- or envelope-related change prompts.
Reports Menu Settings Page Event Log Event Log Summary HealthCheck Statistics
Print reports about printer menu settings, printer events, and event logs.
Supply Usage And Counters Clear Supply Usage History Reset Black Cartridge Counter Reset Black Imaging Unit Counter Reset Maintenance Counter
Reset the supply usage history or the supply page counters after replacing the toner cartridge and imaging unit.
Printer Emulations PPDS Emulation
Off* On
Set the printer to recognize and use the PPDS data stream.
Print Conguration Font Sharpening
0150 (24*)
Set a text point-size value below which the highfrequency screens are used when printing font data.
For example, if the value is 24, then all fonts sized 24 points or less use the highfrequency screens.
Print Conguration Print Density
Disabled* 15 (3*)
Adjust the toner density when printing documents.
Device Operations Quiet Mode
Off* On
Set the amount of noise that the printer produces.
Note: Enabling this setting slows the printer performance.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 31
Menu item Description
Device Operations Panel Menus
Enable* Disable
Enable access to the control panel menus.
Note: This menu item appears only in the Embedded Web Server.
Device Operations Safe Mode
Off* On
Set the printer to operate in a special mode, in which it attempts to continue offering as much functionality as possible, despite known issues.
For example, when set to On, and the duplex motor is nonfunctional, the printer performs onesided printing of the documents even if the job is twosided printing.
Device Operations Clear Custom Status
Erase userdened strings for the Default or Alternate custom messages.
Device Operations Clear all remotelyinstalled messages
Erase messages that were remotely installed.
Device Operations Automatically Display Error Screens
On* Off
Show existing error messages on the display after the printer remains inactive on the home screen for a length of time equal to the Screen Timeout setting.
Device Operations Enable Optional Parallel Port
Off* On
Enable an optional parallel port.
Note: When set to On, the printer restarts.
Note: An asterisk (*) next to a value indicates the factory default setting.
Out of Service Erase
Menu item Description
Out of Service Erase Printer Memory Last Sanitized
Show information on when the printer memory was last sanitized.
Out of Service Erase Sanitize all information on nonvolatile memory
Clear all settings and applications that are stored in the printer memory.
Out of Service Erase Erase all printer and network settings
Clear all settings and applications that are stored in the printer and network.
Visible Home Screen Icons Menu Description
Change Language Bookmarks Held Jobs USB
Specify which icons to show on the home screen.
Note: USB appears only in the 4702P printer model.
Understanding the printer menus 32
About this Printer Menu item Description
Asset Tag Show the serial number of the printer.
Printers Location Identify the printer location. Maximum length is 63 characters.
Contact Personalize the printer name. Maximum length is 63 characters.
Export Conguration File to USB Export conguration les to a ash drive.
Export Compressed Logs to USB Export compressed log les to a ash drive.
Layout Menu item Description
Sides 1sided* 2sided
Specify whether to print on one side or two sides of the paper.
Flip Style Long Edge* Short Edge
Determine which side of the paper (long edge or short edge) is bound when performing twosided printing.
Note: Depending on the option selected, the printer automatically offsets each printed information of the page to bind the job correctly.
Blank Pages Print Do Not Print*
Print blank pages that are included in a print job.
Collate Off [1,1,1,2,2,2] On [1,2,1,2,1,2]*
Keep the pages of a print job stacked in sequence, particularly when printing multiple copies of the job.
Separator Sheets None* Between Copies Between Jobs Between Pages
Insert blank separator sheets when printing.
Separator Sheet Source Tray [x] (1*) MP Feeder
Specify the paper source for the separator sheet.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 33
Menu item Description
Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering Horizontal* Reverse Horizontal Vertical Reverse Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page orientation.
Pages per Side Orientation Auto* Landscape Portrait
Specify the orientation of a multiplepage document when using Pages per Side.
Pages per Side Border None* Solid
Print a border around each page image when using Pages per Side.
Copies 19999 (1*)
Specify the number of copies for each print job.
Print Area Normal* Whole Page
Set the printable area on a sheet of paper.
Note: An asterisk (*) next to a value indicates the factory default setting.
Setup Menu item Description
Printer Language PCL Emulation* PS Emulation
Set the printer language.
Note: Setting a default printer language does not prevent a software program from sending print jobs that use another printer language.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 34
Menu item Description
Resource Save Off* On
Set the printer to handle temporary downloads when it receives a job that requires more than the available memory.
Notes:
Off sets the printer to retain downloads only until memory is needed. Downloads are deleted to process print jobs.
When set to On and the printer runs out of memory, a Memory Full [38] appears on the display but downloads are not deleted.
Print All Order Alphabetical* Oldest First Newest First
Specify the order in which held and condential jobs are printed when Print All is selected.
Note: An asterisk (*) next to a value indicates the factory default setting.
Quality Menu item Description
Print Resolution 600 dpi* 1200 Image Q 2400 Image Q 1200 dpi 300 dpi
Set the resolution for the text and images on the printed output.
Note: Resolution is determined in dots per inch or image quality.
Pixel Boost Off* Fonts Horizontally Vertically Both directions
Enable more pixels to print in clusters for clarity, in order to enhance text and images.
Toner Darkness 110 (8*)
Determine the lightness or darkness of text images.
Halftone Normal* Detail
Enhance the printed output to have smoother lines with sharper edges.
Brightness 6 to 6 (0*)
Adjust the brightness of the printed output.
Contrast 0 to 5 (0*)
Adjust the contrast of the printed output.
Gray Correction Off Auto*
Adjust the contrast enhancement applied to images.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 35
Job Accounting Note: This menu appears only when a printer hard disk is installed.
Menu item Description
Job Accounting Off* On
Set the printer to create a log of the print jobs that it receives.
Accounting Log Frequency Daily Weekly Monthly*
Specify how often the printer creates a log le.
Log Action at End of Frequency None* Email Current Log Email & Delete Current Log Post Current Log Post & Delete Current Log
Specify how the printer responds when the frequency threshold expires.
Note: The value dened in Accounting Log Frequency determines when this action is triggered.
Log Near Full Level Off* On
Specify the maximum size of the log le before the printer executes the Log Action at Near Full.
Log Action at Near Full None* Email Current Log Email & Delete Current Log Email & Delete Oldest Log Post Current Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs
Specify how the printer responds when the hard disk is nearly full.
Note: The value dened in Log Near Full Level determines when this action is triggered.
Log Action at Full None* Email & Delete Current Log Email & Delete Oldest Log Post & Delete Current Log Post & Delete Oldest Log Delete Current Log Delete Oldest Log Delete All But Current Delete All Logs
Specify how the printer responds when disk usage reaches the maximum limit (100MB).
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 36
Menu item Description
URL to Post Log Specify where the printer posts job accounting logs.
Email Address to Send Logs Specify the email address to which the printer sends job accounting logs.
Log File Prex Specify the prex for the log le name.
Note: The current host name dened in the TCP/IP menu is used as the default log le prex.
Note: An asterisk (*) next to a value indicates the factory default setting.
XPS Menu item Description
Print Error Pages Off* On
Print a test page that contains information on errors, including XML markup errors.
Minimum Line Width 130 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Note: An asterisk (*) next to a value indicates the factory default setting.
PDF Menu item Description
Scale To Fit Yes No*
Scale the page content to t the selected paper size.
Annotations Print Do Not Print*
Specify whether to print annotations in the PDF.
Note: An asterisk (*) next to a value indicates the factory default setting.
PostScript Menu item Description
Print PS Error On Off*
Print a test page that contains the PostScript error.
Minimum Line Width 130 (2*)
Set the minimum stroke width of any job printed in 1200 dpi.
Lock PS Startup Mode On Off*
Disable the SysStart le.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 37
Menu item Description
Wait Timeout Disabled 1565535 (40*)
Set the printer to wait for additional data before canceling a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
PCL Menu item Description
Font Source Resident* Flash All
Choose the source which contains the default font selection.
Notes:
Flash appears only when a ash memory is installed.
For Flash to appear, make sure that it is not read or writeprotected.
Font Name [List of available fonts] (Courier*)
Select a font from the specied font source.
Symbol Set [List of available symbol set] (10U PC8*)
Specify the symbol set for each font name.
Note: A symbol set is a set of alphabetic and numeric characters, punctuation, and special symbols. Symbol sets support the different languages or specic programs such as math symbols for scientic text.
Pitch 0.08100 (10*)
Specify the pitch for xed or monospaced fonts.
Note: Pitch refers to the number of xedspace characters in a horizontal inch of type.
Orientation Portrait* Landscape
Specify the orientation of text and graphics on the page.
Lines per Page 1255
Specify the number of lines of text for each page printed through the PCL datastream.
Notes:
This menu item activates vertical escapement that causes the selected number of requested lines to print between the default margins of the page.
60 is the U.S. factory default setting. 64 is the international factory default setting.
PCL5 Minimum Line Width 130 (2*)
Set the initial minimum stroke width.
Notes:
Jobs printed in 1200 dpi use the value directly.
Jobs printed in 4800CQ use half the value.
PCLXL Minimum Line Width 130 (2*)
A4 Width 198 mm* 203 mm
Set the width of the logical page on A4size paper.
Note: Logical page is the space on the physical page where data is printed.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 38
Menu item Description
Auto CR after LF Off* On
Set the printer to perform a carriage return after a line feed control command.
Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the rst position on the same line.
Auto LF after CR Off* On
Set the printer to perform a line feed after a carriage return control command.
Tray Renumber Assign MP Feeder Assign Tray [x] Assign Manual Paper Assign Manual Envelope
Congure the printer to work with a different print driver or custom application that uses a different set of source assignments to request a given paper source.
Choose from the following options: Off*The printer uses the factory default paper source assignments. NoneThe paper source ignores the Select Paper Feed command. 0199Select a numeric value to assign a custom value to a paper source.
Tray Renumber View Factory Defaults
Show the factory default value assigned for each paper source.
Tray Renumber Restore Defaults
Restore the tray renumber values to their factory defaults.
Print Timeout Off On* [90]
Set the printer to end a print job after it has been idle for the specied amount of time in seconds.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTML Menu item Description
Font Name [List of fonts] (Times*)
Set the font to use for HTML documents.
Font Size 1255 (12*)
Set the font size to use for HTML documents.
Scale 1400% (100*)
Scale HTML documents.
Orientation Portrait* Landscape
Set the page orientation for HTML documents.
Margin Size 8255 mm (19*)
Set the page margin for HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 39
Menu item Description
Backgrounds Do Not Print Print*
Print background information or graphics for HTML documents.
Note: An asterisk (*) next to a value indicates the factory default setting.
Image Menu item Description
Auto Fit Off On*
Select the best available paper size and orientation setting for an image.
Note: When set to On, this menu item overrides the scaling and orientation settings for the image.
Invert Off* On
Invert bitonal monochrome images.
Note: This menu item does not apply to GIF or JPEG image formats.
Scaling Best Fit* Anchor Top Left Anchor Center Fit Height/Width Fit Height Fit Width
Adjust the image to t the printable area.
Note: When Auto Fit is set to On, Scaling is automatically set to Best Fit.
Orientation Portrait* Landscape Reverse Portrait Reverse Landscape
Specify the orientation of text and graphics on the page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Paper
Tray Conguration Menu item Description
Default Source Tray [x] (1*) MP Feeder Manual Paper Manual Envelope
Set the paper source for all print jobs.
Note: For MP Feeder to appear, set Congure MP to Cassette from the Paper menu.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 40
Menu item Description
Paper Size/Type Tray [x] MP Feeder Manual Paper Manual Envelope
Specify the paper size or paper type loaded in each paper source.
Substitute Size Off Letter/A4 All Listed*
Set the printer to substitute a specied paper size if the requested size is not loaded in any paper source.
Notes:
Off prompts the user to load the required paper size.
Letter/A4 prints A4size document on letter when loading letter and lettersize jobs on A4 paper size when loading letter.
All Listed substitutes Letter/A4.
Congure MP Cassette* Manual First
Set the printer when to pick paper loaded in the multipurpose feeder.
Notes:
When set to Cassette, the printer treats the multipurpose feeder like a tray.
When set to Manual, the printer treats the multipurpose feeder like a manual feeder.
When set to First, the printer picks paper from the multipurpose feeder until it is empty, regardless of the required paper source or paper size.
Note: An asterisk (*) next to a value indicates the factory default setting.
Media Conguration menu
Universal Setup
Menu item Description
Units of Measure Inches Millimeters
Specify the unit of measurement for the universal paper.
Note: Inches is the U.S. factory default setting. Millimeters is the international factory default setting.
Portrait Width 314.17 inches (8.50*) 76359.91 mm (216*)
Set the portrait width of the universal paper.
Portrait Height 314.17 inches (14*) 76359.91 mm (356*)
Set the portrait height of the universal paper.
Feed Direction Short Edge* Long Edge
Set the printer to pick paper from the short edge or long edge direction.
Note: Long Edge appears only when the longest edge is shorter than the maximum width supported.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 41
Media Types
Menu item Description
Plain Paper Card Stock Transparency Recycled Labels Bond Envelope Rough Envelope Letterhead Preprinted Colored Paper Light Heavy Rough/Cotton Custom Type [x]
Specify the texture and weight of the paper loaded.
Select from the following options: Paper Texture
Smooth Normal* Rough
Paper Weight Light Normal* Heavy
Note: An asterisk (*) next to a value indicates the factory default setting.
Network/Ports
Network Overview Menu item Description
Active Adapter Auto* Standard Network
Specify how a network is connected.
Network Status Show the connection status of the printer network.
Display Network Status on Printer
On* Off
Show the network status on the display.
Speed, Duplex Show the speed of the currently active network card.
IPv4 Show the IPv4 address.
All IPv6 Addresses Show all IPv6 addresses.
Reset Print Server Reset all active network connections to the printer.
Note: This setting removes all network conguration settings.
Network Job Timeout Off On* (90 seconds)
Set the time before the printer cancels a network print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 42
Menu item Description
Banner Page Off* On
Print a banner page.
Note: An asterisk (*) next to a value indicates the factory default setting.
Wireless Note: This menu is available only in printers connected to a wireless network.
Menu item Description
Wireless Connection Setup Network Name Network Mode
Infrastructure* Wireless Security Mode
Disabled* WEP WPA2/WPA - Personal WPA2 - Personal 802.1x - Radius
Determine the wireless network the printer connects to.
WiFi Protected Setup WPS Auto Detect
Off On*
Start Push Button Method Start PIN Method
Establish a wireless network and enable network security.
Notes:
Start Push-Button Method connects the printer to a wireless network when buttons on both the printer and the access point (wireless router) are pressed within a given period of time.
Start PIN Method connects the printer to a wireless network when a PIN on the printer is entered into the wireless settings of the access point.
Network Mode BSS Type
Infrastructure* Ad hoc
Preferred Channel Number Auto* 111
Specify the network mode.
Note: Preferred Channel Number only appears if BSS Type is set to Ad hoc.
Enable WiFi Direct On Off*
Set the printer to connect directly to Wi-Fi devices.
Compatibility 802.11b/g/n (2.4GHz) 802.11a/b/g/n/ac (2.4GHz/5GHz)* 802.11a/n/ac (5GHz)
Specify the wireless standard for the wireless network.
Understanding the printer menus 43
Menu item Description
Wireless Security Mode Disabled* WEP WPA2/WPA-Personal WPA2-Personal 802.1x - RADIUS
Set the type of security for connecting the printer to wireless devices.
WEP Authentication Mode Auto* Open Shared
Set the type of Wireless Encryption Protocol (WEP) used by the printer.
Note: This menu item appears only if Wireless Security Mode is set to WEP.
Set WEP Key Specify a WEP password for secure wireless connection.
WPA-PSK Encryption Mode AES
Enable wireless security through Wi-Fi Protected Access (WPA).
Note: This menu item appears only if the Wireless Security Mode is set to WPA2/WPA-Personal or WPA2-Personal.
Set PreShared Key Set the password for secure wireless connection.
WPA2-PSK Encryption Mode AES
Enable wireless security through WPA2.
Note: This menu item appears only if the Wireless Security Mode is set to WPA2/WPA-Personal or WPA2-Personal.
802.1x Encryption Mode WPA+ WPA2*
Enable wireless security through 802.1x standard.
Note: This menu item appears only if the Wireless Security Mode is set to 802.1x - Radius.
IPv4 Enable DHCP
On* Off
Set Static IP Address IP Address Netmask Gateway
Enable and congure IPv4 settings in the printer.
Understanding the printer menus 44
Menu item Description
IPv6 Enable IPv6
On* Off
Enable DHCPv6 On Off*
Stateless Address Autoconguration On* Off
DNS Server Address Manually Assigned IPv6 Address Manually Assigned IPv6 Router Address Prex All IPv6 Addresses All IPv6 Router Addresses
Enable and congure IPv6 settings in the printer.
Network Address UAA LAA
View the network addresses.
PCL Smartswitch On* Off*
Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
PS Smartswitch On* Off*
Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
Mac Binary PS Auto* On Off
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
On processes raw binary PostScript print jobs.
Off lters print jobs using the standard protocol.
Ethernet Menu item Description
Network Speed Show the speed of an active network adapter.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 45
Menu item Description
IPv4 Enable DHCP
On* Off
Enable Dynamic Host Conguration Protocol (DHCP).
Note: DHCP is a standard protocol that allows a server to distribute IP addressing and conguration information dynamically to clients.
IPv4 Set Static IP Address
IP Address Netmask Gateway
Set the static IP address of your printer.
IPv6 Enable IPv6
Off On*
Enable IPv6 in the printer.
IPv6 Enable DHCPv6
Off* On
Enable DHCPv6 in the printer.
IPv6 Stateless Address Autoconguration
Off On*
Set the network adapter to accept the automatic IPv6 address conguration entries provided by a router.
IPv6 DNS Server Address
Specify the DNS server address.
IPv6 Manually Assigned IPv6 Address
Assign the IPv6 address.
IPv6 Manually Assigned IPv6 Router
Assign the IPv6 address.
IPv6 Address Prex
0128 (64*)
Specify the address prex.
IPv6 All IPv6 Addresses
Show all IPv6 addresses.
IPv6 All IPv6 Router Addresses
Show all IPv6 router addresses.
Network Address UAA LAA
Show the printer Media Access Control (MAC) addresses: Locally Administered Address (LAA) and Universally Administered Address (UAA).
Note: You can change the printer LAA manually.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 46
Menu item Description
PCL SmartSwitch Off On*
Set the printer to switch automatically to PCL emulation when a print job requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
PS SmartSwitch Off On*
Set the printer to switch automatically to PS emulation when a print job requires it, regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
Mac Binary PS Auto* On Off
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
On processes raw binary PostScript print jobs.
Off lters print jobs using the standard protocol.
Energy Efficient Ethernet Off On*
Reduce power consumption when the printer does not receive data from the Ethernet network.
Note: An asterisk (*) next to a value indicates the factory default setting.
TCP/IP Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Set Hostname Set the current TCP/IP host name.
Domain Name Set the domain name.
Allow DHCP/BOOTP to update NTP server
Off On*
Allow the DHCP and BOOTP clients to update the NTP settings of the printer.
Zero Conguration Name Specify a service name for the zero conguration network.
Enable Auto IP Off On*
Assign an IP address automatically.
DNS Server Address Specify the current Domain Name System (DNS) server address.
Backup DNS Address Specify the backup DNS server addresses.
Backup DNS Address 2
Backup DNS Address 3
Domain Search Order Specify a list of domain names to locate the printer and its resources that reside in different domains on the network.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 47
Menu item Description
Enable DDNS Off On*
Update the Dynamic DNS settings.
DDNS TTL 30031536000 (3600*)
Specify the current DDNS settings.
Default TTL 5254 (254*)
DDNS Refresh Time 30031536000 (604800*)
Enable mDNS Off On*
Update multicast DNS settings.
WINS Address Specify a server address for Windows Internet Name Service (WINS).
Enable BOOTP Off* On
Allow the BOOTP to assign a printer IP address.
Restricted Server List Specify an IP address for the TCP connections.
Notes:
Use a comma to separate each IP address.
You can add up to 50 IP addresses.
Restricted Server List Options Block All Ports* Block Printing Only Block Printing and HTTP Only
Specify how the IP addresses in the list can access the printer functionality.
MTU 2561500 (1500*)
Specify a maximum transmission unit (MTU) parameter for the TCP connections.
Raw Print Port 165535 (9100*)
Specify a raw port number for printers connected on a network.
Outbound Traffic Maximum Speed
Off* On
Enable the printer maximum transfer rate.
Enable SSLv2 Off* On
Enable the SSLv2 protocol.
Enable SSLv3 Off* On
Enable the SSLv3 protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 48
Menu item Description
Enable TLSv1.0 Off On*
Enable the TLSv1.0 protocol.
Enable TLSv1.1 Off On*
Enable the TLSv1.1 protocol.
SSL Cipher List Specify the cipher algorithms to use for the SSL or the TLS connections.
Note: An asterisk (*) next to a value indicates the factory default setting.
SNMP Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
SNMP Versions 1 and 2c Enabled
Off On*
Allow SNMP Set Off On*
Enable PPM MIB Off On*
SNMP Community
Congure Simple Network Management Protocol (SNMP) versions 1 and 2c to install print drivers and applications.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 49
Menu item Description
SNMP Version 3 Enabled
Off On*
Set Read/Write Credentials User Name Password
Set Readonly Credentials User Name Password
Authentication Hash MD5 SHA1*
Minimum Authentication Level No Authentication, No Privacy Authentication, No Privacy Authentication, Privacy*
Privacy Algorithm DES AES128*
Congure SNMP version 3 to install and update printer security.
Note: An asterisk (*) next to a value indicates the factory default setting.
802.1x Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Active Off* On
Let the printer join networks that require authentication before allowing access.
Note: To congure the settings of this menu item, access the Embedded Web Server.
Note: An asterisk (*) next to a value indicates the factory default setting.
IPSec Note: This menu appears only in network printers or printers that are attached to print servers.
Menu item Description
Enable IPSec Off* On
Enable Internet Protocol Security (IPSec).
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 50
Menu item Description
Base Conguration Default* Compatibility Secure
Set the IPSec base conguration.
Note: This menu item appears only when Enable IPSec is set to On.
DH (DiffieHellman) Group Proposal modp2048 (14)* modp3072 (15) modp4069 (16) modp6144 (17) modp8192 (18)
Set the IPSec encryption.
Note: These menu items appear only when Base Conguration is set to Secure.
IKE SA Lifetime (Hours) 1 2 4 8 24*
Proposed Encryption Method 3DES AES*
Specify the encryption and authentication methods to connect to a network securely.
Note: These menu items appear only when Base Conguration is set to Compatibility.
Proposed Authentication Method SHA1 SHA256* SHA512
IPSec Device Certicate Specify an IPSec certicate.
Note: This menu item appears only when Base Conguration is set to Compatibility.
PreShared Key Authenticated Connections
Host [x] Address Key
Congure the authenticated connections of the printer.
Note: These menu items appear only when Enable IPSec is set to On.
Certicate Authenticated Connections Host [x] Address[/subnet]
Address[/subnet]
Note: An asterisk (*) next to a value indicates the factory default setting.
LPD Conguration Note: This menu appears only in network printers or printers that are attached to print servers.
Understanding the printer menus 51
Menu item Description
LPD Timeout 065535 seconds (90*)
Set the timeout value to stop the Line Printer Daemon (LPD) server from waiting indenitely for hung or invalid print jobs.
LPD Banner Page Off* On
Print a banner page for all LPD print jobs.
Note: A banner page is the rst page of a print job used as a separator of print jobs and to identify the originator of the print job request.
LPD Trailer Page Off* On
Print a trailer page for all LPD print jobs.
Note: A trailer page is the last page of a print job.
LPD Carriage Return Conversion Off* On
Enable carriage return conversion.
Note: Carriage return is a mechanism that commands the printer to move the position of the cursor to the rst position on the same line.
Note: An asterisk (*) next to a value indicates the factory default setting.
HTTP/FTP Settings Note: This menu appears only in network printers or printers attached to print servers.
Menu item Description
Enable HTTP Server Off On*
Access the Embedded Web Server to monitor and manage the printer.
Enable HTTPS Off On*
Congure the Hypertext Transfer Protocol Secure (HTTPS) settings.
Enable FTP/TFTP Off On*
Send les using FTP.
Local Domains Specify domain names for HTTP and FTP servers.
Note: This menu item appears only in some printer models.
HTTP Proxy IP Address Congure the HTTP and FTP server settings.
Note: These menu items appear only in some printer models.FTP Proxy IP Address
HTTP Default IP Port 165535 (80*)
HTTPS Device Certicate
FTP Default IP Port 165535 (21*)
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 52
Menu item Description
Timeout for HTTP/FTP Requests
1299 (30*)
Specify the amount of time before the server connection stops.
Retries for HTTP/FTP Requests 1299 (3*)
Set the number of retries to connect to the HTTP/FTP server.
Note: An asterisk (*) next to a value indicates the factory default setting.
ThinPrint Menu item Description
Enable ThinPrint Off On*
Print using ThinPrint.
Port Number 40004999 (4000*)
Set the port number for the ThinPrint server.
Bandwidth (bits/sec) 0* 1001000000
Set the speed to transmit data in a ThinPrint environment.
Packet Size (kbytes) 064000 (0*)
Set the packet size for data transmission.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB Menu item Description
PCL SmartSwitch On* Off
Set the printer to switch to PCL emulation when a print job received through a USB port requires it, regardless of the default printer language.
Note: If PCL SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
PS SmartSwitch On* Off
Set the printer to switch to PS emulation when a print job received through a USB port requires it, regardless of the default printer language.
Note: If PS SmartSwitch is off, then the printer does not examine incoming data and uses the default printer language specied in the Setup menu.
Mac Binary PS Auto* On Off
Set the printer to process Macintosh binary PostScript print jobs.
Notes:
On processes raw binary PostScript print jobs.
Off lters print jobs using the standard protocol.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 53
Menu item Description
Enable USB Port Enable* Disable
Enable the standard USB port.
Note: An asterisk (*) next to a value indicates the factory default setting.
Google Cloud Print Menu item Description
Registration Register
Register the printer to the Google Cloud Print server.
Options Enable Google Cloud Print
Off On*
Print directly from your Google account.
Options Enable Local Discovery
Off On*
Allow the registered user and other users on the same subnet to send jobs to the printer locally.
Options Enable SSL Peer Verication
Off On*
Verify authenticity of the peer certicate to connect to your Google account.
Options Always Print As Image
Off* On
Set the printer to process PDF les as an image for faster printing.
Note: An asterisk (*) next to a value indicates the factory default setting.
WiFi Direct Note: This menu appears only when a direct WiFi network is the active network.
Menu item Description
SSID Specify the service set identier (SSID) of the WiFi network.
Set Preshared Key Set the preshared key (PSK) to authenticate and validate users on a WiFi connection.
Show PSK on Setup Page On* Off
Show the PSK on the Network Setup Page.
Group Owner IP Address Specify the IP address of the group owner.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 54
Menu item Description
AutoAccept Push Button Requests
On Off*
Accept requests to connect to the network automatically.
Note: Accepting clients automatically is not secured.
Note: An asterisk (*) next to a value indicates the factory default setting.
USB Drive Note: This menu appears only in some printer models.
Flash Drive Print Menu item Description
Number of Copies 19999 (1*)
Set the number of copies.
Paper Source Tray [x] (1*) MP Feeder Manual Paper Manual Envelope
Set the paper source for the print job.
Collate 1,1,1 2,2,2 1,2,3 1,2,3*
Print multiple copies in sequence.
Sides 1Sided* 2Sided
Specify whether to print on one side or two sides of the paper.
Pages per Side Off* 2 pages per side 3 pages per side 4 pages per side 6 pages per side 9 pages per side 12 pages per side 16 pages per side
Print multiple page images on one side of a sheet of paper.
Pages per Side Ordering Horizontal* Reverse Horizontal Reverse Vertical Vertical
Specify the positioning of multiple page images when using Pages per Side.
Note: The positioning depends on the number of page images and their page orientation.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 55
Menu item Description
Pages per Side Orientation Auto* Landscape Portrait
Specify the orientation of a multiplepage document when using Pages per Side.
Pages per Side Border None* Solid
Print a border around each page image when using Pages per Side.
Separator Sheets Off* Between Copies Between Jobs Between Pages
Specify whether to insert blank separator sheets when printing.
Separator Sheet Source Tray [x] (1*) MP Feeder
Specify the paper source for the separator sheet.
Blank Pages Do Not Print* Print
Specify whether to print blank pages in a print job.
Note: An asterisk (*) next to a value indicates the factory default setting.
Security
Security Audit Log Menu item Description
Enable Audit Off* On
Record the events in the secure audit log and remote syslog.
Enable Remote Syslog Off* On
Send audit logs to a remote server.
Remote Syslog Server Specify the remote syslog server.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 56
Menu item Description
Remote Syslog Facility 0 Kernel Messages 1 UserLevel Messages 2 Mail System 3 System Daemons 4 Security/Authorization Messages* 5 Messages Generated Internally by Syslogs 6 Line Printer Subsystem 7 Network News Subsystem 8 UUCP Subsystem 9 Clock Daemon 10 Security/Authorization Messages 11 FTP Daemon 12 NTP Subsystem 13 Log Audit 14 Log Alert 15 Clock Daemon 16 Local Use 0 (local0) 17 Local Use 1 (local1) 18 Local Use 2 (local2) 19 Local Use 3 (local3) 20 Local Use 4 (local4) 21 Local Use 5 (local5) 22 Local Use 6 (local6) 23 Local Use 7 (local7)
Specify a facility code that the printer uses when sending log events to a remote server.
Severity of Events to Log 0 Emergency 1 Alert 2 Critical 3 Error 4 Warning* 5 Notice 6 Informational 7 Debug
Specify the priority level cutoff for logging messages and events.
Notes:
0 Emergency is the highest severity. 7 Debug is the lowest.
The selected severity level and anything higher are logged. For example, selecting 4 Warning logs the severity levels from 0 to 4.
Clear Log Start
Delete all audit logs.
Export Log Syslog (RFC 5424)* Syslog (RFC 3164) CSV
Export a security log to a ash drive.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 57
Login Restrictions Menu item Description
Login failures 110 (3*)
Specify the number of failed login attempts before the user gets locked out.
Failure time frame 160 minutes (5*)
Specify the time frame between failed login attempts before the user gets locked out.
Lockout time 160 minutes (5*)
Specify the lockout duration.
Web Login Timeout 1120 minutes (10*)
Specify the delay for a remote login before the user is logged off automatically.
Note: An asterisk (*) next to a value indicates the factory default setting.
Condential Print Setup Menu item Description
Max Invalid PIN 210
Set the number of times an invalid PIN can be entered.
Notes:
A value of zero turns off this setting.
When the limit is reached, the print jobs for that user name and PIN are deleted.
This menu item appears only when a hard disk is installed.
Condential Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week
Set the expiration time for condential print jobs.
Notes:
If this menu item is changed while condential print jobs reside in the printer memory or hard disk, then the expiration time for those print jobs does not change to the new default value.
If the printer is turned off, then all condential jobs held in the printer memory are deleted.
Repeat Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week
Set the expiration time for a print job that you want to repeat.
Verify Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week
Set the expiration time that the printer prints a copy for the user to examine its quality, before printing the remaining copies.
Note: An asterisk (*) next to a value indicates the factory default setting.
Understanding the printer menus 58
Menu item Description
Reserve Job Expiration Off* 1 Hour 4 Hours 24 Hours 1 Week
Set the expiration time that the printer stores print jobs for printing later.
Require All Jobs to be Held Off* On
Set the printer to hold all print jobs.
Keep duplicate documents Off* On
Set the printer to print other documents with the same le name without overwriting any of the print jobs.
Note: An asterisk (*) next to a value indicates the factory default setting.
Solutions LDAP Settings Use To
Follow LDAP Referrals Off* On
Search the different servers in the domain for the logged-in user account.
LDAP Certicate Verication No* Yes
Enable verication of LDAP certicates.
Erase Temporary Data Files Menu item Description
Stored in onboard memory Off* On
Delete all les stored on the printer memory.
Note: An asterisk (*) next to a value indicates the factory default setting.
Mobile Services Management Use To
AirPrint Print Scan Fax
Enable functions in the AirPrint software feature.
Understanding the printer menus 59
Miscellaneous Menu item Description
Print Permission Off* On
Let the user log in before printing.
Security Reset Jumper Enable Guest access* No Effect
Specify the effect of using the security reset jumper.
Notes:
The jumper is located beside a lock icon on the controller board.
Enable Guest access provides full access control to users who are not logged in.
No Effect means that the reset has no effect on the printer security conguration.
Minimum Password Length 032 (0*)
Specify the minimum characters that are allowed for a password.
Note: An asterisk (*) next to a value indicates the factory default setting.
Reports
Menu Settings Page Menu item Description
Menu Settings Page Print a report that contains the printer preferences, settings, and congurations.
Device Menu item Description
Device Information Print a report that contains information about the printer.
Device Statistics Print a report about printer usage and supply status.
Proles List Print a list of proles that are stored in the printer.
Print Menu item Description
Print Fonts PCL Fonts PostScript Fonts
Print samples and information about the fonts that are available in each printer language.
Understanding the printer menus 60
Network Menu item Description
Network Setup Page Print a page that shows the congured network and wireless settings on the printer.
Note: This menu item appears only in network printers or printers connected to print servers.
Help Menu item Description
Print All Guides Prints all the guides
Media Guide Provides information about loading paper and specialty media
Print Quality Guide Provides information about solving print quality issues
Mono Quality Guide Provides information about mono print quality settings
Information Guide Provides more information sources about the printer
Connection Guide Provides information about connecting the printer locally (USB) or to a network
Moving Guide Provides information about moving, locating, or shipping the printer
Supplies Guide Provides information about ordering supplies
Troubleshooting
Troubleshooting Menu item Description
Print Quality Test Pages Print sample pages to identify and correct print quality defects.
Printing the Menu Settings Page 1 From the control panel, navigate to:
> Settings > > Reports >
2 Select Menu Settings Page, and then press .
Understanding the printer menus 61
Securing the printer
Locating the security slot The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place.
Erasing printer memory To erase volatile memory or buffered data, turn off the printer.
To erase nonvolatile memory or individual settings, device and network settings, security settings, and embedded solutions, do the following:
1 From the control panel, navigate to:
> Settings > > Device > > Maintenance > > Out of Service Erase >
2 Select Sanitize all information on nonvolatile memory, and then press .
3 To start the job, select Continue, and then press .
4 Follow the instructions on the display.
Securing the printer 62
Restoring factory default settings 1 From the control panel, navigate to:
> Settings > > Device > > Restore Factory Defaults
2 Select Restore all settings, and then press .
3 Select Restore, press , and then select Start.
Statement of Volatility Type of memory Description
Volatile memory The printer uses standard random access memory (RAM) to buffer temporarily user data during simple print and copy jobs.
Non-volatile memory The printer may use two forms of non-volatile memory: EEPROM and NAND (ash memory). Both types are used to store the operating system, printer settings, network information, scanner and bookmark settings, and embedded solutions.
Hard disk memory Some printers may have a hard disk drive installed. The printer hard disk is designed for printer-specic functionality. The hard disk lets the printer retain buffered user data from complex print jobs, form data, and font data.
Erase the content of any installed printer memory in the following circumstances:
The printer is decommissioned.
The printer hard disk is replaced.
The printer is moved to a different department or location.
The printer is serviced by someone from outside your organization.
The printer is removed from your premises for service.
The printer is sold to another organization.
Disposing of a printer hard disk DegaussingFlushes the hard disk with a magnetic eld that erases stored data
CrushingPhysically compresses the hard disk to break component parts and render them unreadable
MillingPhysically shreds the hard disk into small metal bits
Note: To guarantee that all data are completely erased, destroy physically each hard disk where data is stored.
Securing the printer 63
Maintaining the printer WarningPotential Damage: Failure to maintain optimum printer performance, or to replace parts and supplies, may cause damage to your printer.
Networking
Connecting the printer to a WiFi network
Using the control panel
1 From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2 Select Setup On Printer Panel, and then follow the instructions on the display.
Note: For WiFinetworkready printer models, a prompt for WiFi network setup appears during initial setup.
Using Lexmark Mobile Assistant
1 Depending on your mobile device, download the Lexmark Mobile Assistant application from either the Google PlayTM store or App Store online store.
2 From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless > > Setup Using Mobile App > > Continue
for Printer ID >
3 From your mobile device, launch the application, and then accept the Terms of Use.
4 Grant permissions.
5 Tap Start Wi-Fi Setup, and then select the printer.
6 Select a Wi-Fi network, and then enter your credentials.
7 Tap Finish Wi-Fi Setup.
Connecting the printer to a wireless network using WiFi Protected Setup (WPS) Before you begin, make sure that:
The access point (wireless router) is WPScertied or WPScompatible. For more information, see the documentation that came with your access point.
A wireless network adapter is installed in your printer. For more information, see the instructions that came with the adapter.
Maintaining the printer 64
Using the Push Button method
1 From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2 Select WiFi Protected Setup, and then press .
3 Select Start Push Button Method, and then press .
4 Follow the instructions on the display.
Using the personal identication number (PIN) method
1 From the control panel, navigate to:
> Settings > > Network/Ports > > Wireless >
2 Select WiFi Protected Setup, and then press .
3 Select Start PIN Method, and then press .
4 Copy the eightdigit WPS PIN.
5 Open a web browser, and then type the IP address of your access point in the address eld.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
6 Access the WPS settings. For more information, see the documentation that came with your access point.
7 Enter the eightdigit PIN, and then save the changes.
Deactivating the WiFi network 1 From the printer control panel, navigate to:
> Settings > > Network/Ports > > Network Overview > > Active Adapter > > Standard
Network >
2 Follow the instructions on the display.
Maintaining the printer 65
Cleaning the printer CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock when cleaning the exterior of the printer, unplug the power cord from the electrical outlet and disconnect all cables from the printer before proceeding.
Notes:
Perform this task after every few months.
Damage to the printer caused by improper handling is not covered by the printer warranty.
1 Turn off the printer, and then unplug the power cord from the electrical outlet.
2 Remove paper from the standard bin and multipurpose feeder.
3 Remove any dust, lint, and pieces of paper around the printer using a soft brush or vacuum.
4 Wipe the outside of the printer with a damp, soft, lintfree cloth.
Notes:
Do not use household cleaners or detergents, as they may damage the nish of the printer.
Make sure that all areas of the printer are dry after cleaning.
5 Connect the power cord to the electrical outlet, and then turn on the printer.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Ordering parts and supplies To order parts and supplies in the U.S., contact 1-800-539-6275 for information about Lexmark authorized dealers in your area. In other countries or regions, go to www.lexmark.com or contact the place where you purchased the printer.
Note: All life estimates for printer supplies assume printing on letter or A4size plain paper.
Checking the status of parts and supplies From the control panel, navigate to:
> Status/Supplies > > Supplies >
Using genuine Lexmark parts and supplies Your Lexmark printer is designed to function best with genuine Lexmark parts and supplies. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components. It can also affect warranty coverage. Damage caused by the use of third-party parts and supplies is not covered by the warranty. All life indicators are designed to function with Lexmark parts and supplies, and may deliver unpredictable results if third-party parts and supplies are used. Imaging component usage beyond the intended life may damage your Lexmark printer or its associated components.
Maintaining the printer 66
Ordering a toner cartridge
Notes:
The estimated cartridge yield is based on the ISO/IEC 19752 standard.
Extremely low print coverage for extended periods of time may negatively affect actual yield.
Lexmark MS521 and MS621 Return Program toner cartridges
Item United States and Canada
European Economic
Area
Rest of Asia Pacic
Latin America Rest of Europe,
Middle East, and Africa
Australia and New Zealand
Return Program toner cartridge
56F1000 56F2000 56F3000 56F4000 56F5000 56F6000
High yield Return Program toner cartridge
56F1H00 56F2H00 56F3H00 56F4H00 56F5H00 56F6H00
Extra high yield Return Program toner cartridge
56F1X00 56F2X00 56F3X00 56F4X00 56F5X00 56F6X00
Ultra high yield Return Program toner cartridge
56F1U00 56F2U00 56F3U00 56F4U00 56F5U00 56F6U00
High yield Corporate Return Program toner cartridge*
56F1H0E 56F2H0E 56F3H0E 56F4H0E 56F5H0E 56F6H0E
Extra high yield Corporate Return Program toner cartridge*
56F1X0E 56F2X0E 56F3X0E 56F4X0E 56F5X0E 56F6X0E
Ultra high yield Corporate Return Program toner cartridge*
56F1U0E 56F2U0E 56F3U0E 56F4U0E 56F5U0E 56F6U0E
* Available only for contractmanaged printers. For more information, contact your Lexmark representative or system administrator.
Maintaining the printer 67
Lexmark MS521 and MS621 regular toner cartridge
Item Worldwide
Ultra high yield regular toner cartridge 56F0UA0
Lexmark M1246 Return Program toner cartridge
Item United States, Canada, Australia, and New Zealand
European Economic Area
Rest of Asia Pacic Latin America
Return Program toner cartridge
24B6886 24B6889 24B6892 24B6895
Lexmark B2546 and B2650 Return Program toner cartridges
Item United States and
Canada
European Economic
Area
Rest of Asia Pacic
Latin America Distribution
Rest of Europe,
Middle East, and Africa
Australia and New Zealand
Return Program toner cartridge
B231000 B232000 B233000 B234000 B235000 B236000
High yield Return Program toner cartridge
B241H00 B242H00 B243H00 B244H00 B245H00 B246H00
Extra high yield Return Program toner cartridge
B251X00 B252X00 B253X00 B254X00 B255X00 B256X00
Ultra high yield Return Program toner cartridge*
B261U00 B262U00 B263U00 B264U00 B265U00 B266U00
* Supported only in the Lexmark B2650 printer model.
Lexmark B2546 and B2650 regular toner cartridges
Item Worldwide
B2546 Extra high yield regular toner cartridge B250XA0
B2650 Ultra high yield regular toner cartridge B260UA0
Ordering an imaging unit Extremely low print coverage for extended periods of time may cause imaging unit parts to fail before the toner is exhausted.
Item Part Number
Return Program imaging unit 56F0Z00
Regular imaging unit 56F0ZA0
* This imaging unit is available only for contractmanaged printers. For more information, contact your Lexmark representative or system administrator.
Maintaining the printer 68
Item Part Number
Corporate Return Program imaging unit* 56F0Z0E
* This imaging unit is available only for contractmanaged printers. For more information, contact your Lexmark representative or system administrator.
Ordering a maintenance kit Match the maintenance kit to the printer voltage.
Notes:
Using certain types of paper may require more frequent replacement of the maintenance kit.
The maintenance kit includes a fuser, MPF pick roller and separator pad, pick tires, separator roller assembly, and transfer roller. These parts may be individually ordered and replaced if necessary.
Item Part number
MS521
200K maintenance kit, 100 V 41X1230
200K maintenance kit, 110 V 41X1228
200K maintenance kit, 220 V 41X1229
MS621
200K maintenance kit, 100 V 41X1227
200K maintenance kit, 110 V 41X1225
200K maintenance kit, 220 V 41X1226
Note: Only an authorized service technician can replace the maintenance kit. Contact your service provider.
Conguring supply notications 1 Open a web browser, and then type the printer IP address in the address eld.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Click Settings > Device > Notications.
3 From the Supplies menu, click Custom Supply Notications.
4 Select a notication for each supply item.
5 Apply the changes.
Maintaining the printer 69
Replacing parts and supplies
Replacing the toner cartridge 1 Open door A.
2 Remove the used toner cartridge.
Maintaining the printer 70
3 Unpack the new toner cartridge, and then shake it three times to redistribute the toner.
4 Insert the new toner cartridge.
Note: Use the arrows inside the printer as guides.
5 Close door A.
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Replacing the imaging unit 1 Open door A.
2 Remove the toner cartridge.
3 Remove the used imaging unit.
Maintaining the printer 72
4 Unpack the new imaging unit, and then shake it three times to redistribute the toner.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
5 Insert the new imaging unit.
Note: Use the arrows inside the printer as guides.
6 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Maintaining the printer 73
7 Close door A.
Replacing the pick tires 1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the tray.
Maintaining the printer 74
4 Remove the used pick tires one after the other.
5 Unpack the new pick tires.
Maintaining the printer 75
6 Insert the new pick tires.
7 Insert the tray.
8 Connect the power cord to the printer, and then to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
9 Turn on the printer.
Replacing the pick roller assembly 1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Remove the optional tray.
CAUTIONPOTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Maintaining the printer 76
4 Remove the tray insert, and then ip the tray base.
Maintaining the printer 77
5 Remove the used pick roller assembly.
6 Unpack the new pick roller assembly.
Maintaining the printer 78
7 Insert the new pick roller assembly.
8 Flip the tray base, and then insert the tray insert.
Maintaining the printer 79
9 Align the printer with the optional tray, and then lower the printer until it clicks into place.
10 Connect the power cord to the printer, and then to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
11 Turn on the printer.
Moving the printer
Moving the printer to another location CAUTIONPOTENTIAL INJURY: If the printer weight is greater than 20 kg (44 lb), then it requires two or more trained personnel to lift it safely.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, use only the power cord provided with this product or the manufacturer's authorized replacement.
CAUTIONPOTENTIAL INJURY: When moving the printer, follow these guidelines to avoid personal injury or printer damage:
Make sure that all doors and trays are closed.
Turn off the printer, and then unplug the power cord from the electrical outlet.
Disconnect all cords and cables from the printer.
If the printer has separate oor-standing optional trays or output options attached to it, then disconnect them before moving the printer.
Maintaining the printer 80
If the printer has a caster base, then carefully roll it to the new location. Use caution when passing over thresholds and breaks in ooring.
If the printer does not have a caster base but is congured with optional trays or output options, then remove the output options and lift the printer off the trays. Do not try to lift the printer and any options at the same time.
Always use the handholds on the printer to lift it.
Any cart used to move the printer must have a surface able to support the full footprint of the printer.
Any cart used to move the hardware options must have a surface able to support the dimensions of the options.
Keep the printer in an upright position.
Avoid severe jarring movements.
Make sure that your ngers are not under the printer when you set it down.
Make sure that there is adequate clearance around the printer.
Note: Damage to the printer caused by improper moving is not covered by the printer warranty.
Shipping the printer For shipping instructions, go to http://support.lexmark.com or contact customer support.
Saving energy and paper
Conguring power save mode settings
EcoMode
1 From the control panel, navigate to:
> Settings > > Device > > Power Management > > EcoMode >
2 Select a setting.
Sleep mode
1 From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Sleep Mode >
2 Enter the amount of time that the printer stays idle before it enters Sleep mode.
Maintaining the printer 81
Hibernate mode
1 From the control panel, navigate to:
> Settings > > Device > > Power Management > > Timeouts > > Hibernate Timeout
>
2 Select the amount of time before the printer enters Hibernate mode.
Notes:
Make sure to wake the printer from Hibernate mode before sending a print job.
The Embedded Web Server is disabled when the printer is in Hibernate mode.
Conserving supplies Print on both sides of the paper.
Note: Two-sided printing is the default setting in the print driver.
Print multiple pages on a single sheet of paper.
Use the preview feature to see how the document looks like before printing it.
Print one copy of the document to check its content and format for accuracy.
Recycling
Recycling Lexmark products To return Lexmark products for recycling:
1 Go to www.lexmark.com/recycle.
2 Select the product you want to recycle.
Note: Printer supplies and hardware not listed in the Lexmark Collection and Recycling Program may be recycled through your local recycling center.
Recycling Lexmark packaging Lexmark continually strives to minimize packaging. Less packaging helps to ensure that Lexmark printers are transported in the most efficient and environmentally sensitive manner and that there is less packaging to dispose of. These efficiencies result in fewer greenhouse emissions, energy savings, and natural resource savings. Lexmark also offers recycling of packaging components in some countries or regions. For more information, go to www.lexmark.com/recycle, and then choose your country or region. Information on available packaging recycling programs is included with the information on product recycling.
Lexmark cartons are 100% recyclable where corrugated recycling facilities exist. Facilities may not exist in your area.
The foam used in Lexmark packaging is recyclable where foam recycling facilities exist. Facilities may not exist in your area.
Maintaining the printer 82
When you return a cartridge to Lexmark, you can reuse the box that the cartridge came in. Lexmark recycles the box.
Returning Lexmark cartridges for reuse or recycling The Lexmark Cartridge Collection Program allows you to return used cartridges for free to Lexmark for reuse or recycling. One hundred percent of the empty cartridges returned to Lexmark are either reused or demanufactured for recycling. The boxes used to return the cartridges are also recycled.
To return Lexmark cartridges for reuse or recycling, do the following:
1 Go to www.lexmark.com/recycle.
2 Select the product that you want to recycle.
Maintaining the printer 83
Clearing jams
Avoiding jams
Load paper properly Make sure that the paper lies at in the tray.
Correct loading of paper Incorrect loading of paper
Do not load or remove a tray while the printer is printing.
Do not load too much paper. Make sure that the stack height is below the maximum paper ll indicator.
Do not slide paper into the tray. Load paper as shown in the illustration.
Make sure that the paper guides are positioned correctly and are not pressing tightly against the paper or envelopes.
Push the tray rmly into the printer after loading paper.
Clearing jams 84
Use recommended paper Use only recommended paper or specialty media.
Do not load paper that is wrinkled, creased, damp, bent, or curled.
Flex, fan, and align the paper edges before loading.
Do not use paper that has been cut or trimmed by hand.
Do not mix paper sizes, weights, or types in the same tray.
Make sure that the paper size and type are set correctly on the computer or printer control panel.
Store paper according to manufacturer recommendations.
Identifying jam locations Notes:
When Jam Assist is set to On, the printer automatically ushes blank pages or partially printed pages after a jammed page has been cleared. Check your printed output for blank pages.
When Jam Recovery is set to On or Auto, the printer reprints jammed pages.
Jam location
1 Standard bin
2 Rear door
3 Tray [x]
4 Multipurpose feeder
5 Door A
Clearing jams 85
Paper jam in door A 1 Remove the tray.
2 Open door A.
3 Remove the toner cartridge.
Clearing jams 86
4 Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum. Doing so may affect the quality of future print jobs.
5 Remove the jammed paper.
CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
Note: Make sure that all paper fragments are removed.
Clearing jams 87
6 Insert the imaging unit.
Note: Use the arrows inside the printer as guides.
7 Insert the toner cartridge.
Note: Use the arrows inside the printer as guides.
Clearing jams 88
8 Close door A.
9 Insert the tray.
Paper jam in the rear door 1 Open the rear door.
CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 89
3 Close the rear door.
Paper jam in the standard bin Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 90
Paper jam in the duplex unit 1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Clearing jams 91
Paper jam in trays 1 Remove the tray.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
3 Insert the tray.
Paper jam in the multipurpose feeder 1 Remove paper from the multipurpose feeder.
2 Remove the jammed paper.
Note: Make sure that all paper fragments are removed.
Clearing jams 92
3 Flex, fan, and align the paper edges before loading.
4 Reload paper, and then adjust the paper guide.
Clearing jams 93
Troubleshooting
Network connection problems
Cannot open Embedded Web Server Action Yes No
Step 1
Check if the printer is on.
Is the printer on?
Go to step 2. Turn on the printer.
Step 2
Make sure that the printer IP address is correct. View the printer IP address:
From the home screen
From the TCP/IP section in the Network/Ports menu
By printing a network setup page or menu settings page, and then nding the TCP/IP section
Note: An IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
Is the printer IP address correct?
Go to step 3. Type the correct printer IP address in the address eld.
Step 3
Check if you are using a supported browser:
Internet Explorer version 11 or later
Microsoft EdgeTM
Safari version 6 or later
Google ChromeTM version 32 or later
Mozilla Firefox version 24 or later
Is your browser supported?
Go to step 4. Install a supported browser.
Step 4
Check if the network connection is working.
Is the network connection working?
Go to step 5. Contact your administrator.
Step 5
Make sure that the cable connections to the printer and print server are secure. For more information, see the documentation that came with the printer.
Are the cable connections secure?
Go to step 6. Secure the cable connections.
Troubleshooting 94
Action Yes No
Step 6
Check if the web proxy servers are disabled.
Are the web proxy servers disabled?
Go to step 7. Contact your administrator.
Step 7
Access the Embedded Web Server.
Did the Embedded Web Server open?
The problem is solved.
Contact customer support.
Unable to read ash drive Action Yes No
Step 1
Check if the printer is not busy processing another print, copy, scan, or fax job.
Is the printer ready?
Go to step 2. Wait for the printer to nish processing the other job.
Step 2
Check if the ash drive is inserted into the front USB port.
Note: The ash drive does not work when it is inserted into the rear USB port.
Is the ash drive inserted into the correct port?
Go to step 3. Insert the ash drive into the correct port.
Step 3
Check if the ash drive is supported. For more information, see Supported ash drives and le types on page 23.
Is the ash drive supported?
Go to step 4. Insert a supported ash drive.
Step 4 a Check if the USB port is enabled. For more information, see
Enabling the USB port on page 95.
b Remove, and then insert the ash drive.
Does the printer recognize the ash drive?
The problem is solved.
Contact customer support.
Enabling the USB port 1 From the control panel, navigate to:
> Settings > > Network/Ports > > USB >
2 Select Enable USB Port, and then press .
Troubleshooting 95
Checking the printer connectivity 1 From the control panel, navigate to:
> Settings > > Reports > > Network >
2 Select Network Setup Page, and then press .
3 Check the rst section of the network setup page, and conrm that the status is connected.
If the status is not connected, then the LAN drop may be inactive, or the network cable may be unplugged or malfunctioning. Contact your administrator for assistance.
Issues with supplies
Replace cartridge, printer region mismatch To correct this problem, purchase a cartridge with the correct region that matches the printer region, or purchase a worldwide cartridge.
The rst number in the message after 42 indicates the region of the printer.
The second number in the message after 42 indicates the region of the cartridge.
Printer and toner cartridge regions
Region Numeric code
Worldwide or Undened region 0
North America (United States, Canada) 1
European Economic Area, Western Europe, Nordic countries, Switzerland 2
Asia Pacic 3
Latin America 4
Rest of Europe, Middle East, Africa 5
Australia, New Zealand 6
Invalid region 9
Note: To nd the region settings of the printer and toner cartridge, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.
NonLexmark supply The printer has detected a nonLexmark supply or part installed in the printer.
Your Lexmark printer is designed to function best with genuine Lexmark supplies and parts. Use of third- party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
Troubleshooting 96
All life indicators are designed to function with Lexmark supplies and parts and may deliver unpredictable results if third-party supplies or parts are used. Imaging component usage beyond the intended life may damage your Lexmark printer or associated components.
WarningPotential Damage: Use of third-party supplies or parts can affect warranty coverage. Damage caused by the use of third-party supplies or parts may not be covered by the warranty.
To accept any and all of these risks and to proceed with the use of non-genuine supplies or parts in your
printer, from the control panel, press and hold X and simultaneously for 15 seconds.
If you do not want to accept these risks, then remove the third-party supply or part from your printer and install a genuine Lexmark supply or part. For more information, see Using genuine Lexmark parts and supplies on page 66.
If the printer does not print after pressing and holding X and simultaneously for 15 seconds, then reset the supply usage counter.
1 From the control panel, navigate to:
Settings > > Device > > Maintenance > > Cong Menu > > Supply Usage And
Counters >
2 Select the part or supply that you want to reset, and then select Start.
3 Read the warning message, and then select Continue.
4 Press and hold X and simultaneously for 15 seconds to clear the message.
Note: If you are unable to reset the supply usage counters, then return the item to the place of purchase.
Paper feed problems
Envelope seals when printing Action Yes No
Step 1 a Use an envelope that has been stored in a dry environment.
Note: Printing on envelopes with high moisture content can seal the aps.
b Send the print job.
Does the envelope seal when printing?
Go to step 2. The problem is solved.
Troubleshooting 97
Action Yes No
Step 2 a Make sure that the paper type is set to Envelope.
From the control panel, navigate to:
> Settings > > Paper > > Tray Conguration >
> Paper Size/Type b Send the print job.
Does the envelope seal when printing?
Contact customer support.
The problem is solved.
Collated printing does not work Action Yes No
Step 1 a From the control panel, navigate to:
> Settings > > Print > > Layout >
b Select Collate, and then press .
c Set Collate to On, and then press .
d Print the document.
Is the document collated correctly?
The problem is solved.
Go to step 2.
Step 2 a From the document that you are trying to print, open the Print
dialog, and then select Collate.
b Print the document.
Is the document collated correctly?
The problem is solved.
Go to step 3.
Step 3 a Reduce the number of pages to print.
b Print the document.
Is the document collated correctly?
The problem is solved.
Contact customer support.
Troubleshooting 98
Tray linking does not work Action Yes No
Step 1 a Check if the trays contain the same paper size and paper type.
b Check if the paper guides are positioned correctly.
c Print the document.
Do the trays link correctly?
The problem is solved.
Go to step 2.
Step 2 a From the control panel, navigate to:
> Settings > > Paper > > Tray Conguration >
> Paper Size/Type >
b Set the paper size and paper type to match the paper loaded in the linked trays.
c Print the document.
Do the trays link correctly?
The problem is solved.
Go to step 3.
Step 3 a Make sure that Tray Linking is set to Automatic. For more
information, see Linking trays on page 17.
b Print the document.
Do the trays link correctly?
The problem is solved.
Contact customer support.
Paper frequently jams Action Yes No
Step 1 a Remove the tray.
b Check if paper is loaded correctly.
Notes:
Make sure that the paper guides are positioned correctly.
Make sure that the stack height is below the maximum paper ll indicator.
Make sure to print on recommended paper size and type.
c Insert the tray.
d Print the document.
Do paper jams occur frequently?
Go to step 2. The problem is solved.
Troubleshooting 99
Action Yes No
Step 2 a From the control panel, navigate to:
> Settings > > Paper > > Tray Conguration >
> Paper Size/Type >
b Set the correct paper size and type.
c Print the document.
Do paper jams occur frequently?
Go to step 3. The problem is solved.
Step 3 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
b Print the document.
Do paper jams occur frequently?
Contact customer support.
The problem is solved.
Jammed pages are not reprinted Action Yes No
1 From the control panel, navigate to:
> Settings > > Device > > Notications >
2 From the Jam Content Recovery menu, set Jam Recovery to On or Auto,
and then press .
Are the jammed pages reprinted?
The problem is solved.
Contact customer support.
Printing problems
Print quality is poor
Blank or white pages
Troubleshooting 100
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the printer printing blank or white pages?
Go to step 2. The problem is solved.
Step 2 a Remove any packing material that is left on the imaging unit.
1 Remove the toner cartridge, and then remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
2 Check the imaging unit for signs of damage, and replace if necessary.
Note: Make sure that the photoconductor drum contact is not bent or out of place.
3 Firmly shake the imaging unit to redistribute the toner.
4 Insert the imaging unit, and then insert the toner cartridge.
b Print the document.
Is the printer printing blank or white pages?
Go to step 3. The problem is solved.
Step 3
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies b Print the document.
Is the printer printing blank or white pages?
Contact customer support.
The problem is solved.
Troubleshooting 101
Dark print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the print dark?
Go to step 2. The problem is solved.
Step 2 a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Reduce toner darkness. From the control panel, navigate to:
Settings > Print > Quality c Print the document.
Is the print dark?
Go to step 3. The problem is solved.
Step 3 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control panel.
b Print the document.
Is the print dark?
Go to step 4. The problem is solved.
Step 4
Check if the paper has texture or rough nishes.
Are you printing on textured or rough paper?
Go to step 5. Go to step 6.
Troubleshooting 102
Action Yes No
Step 5 a Replace textured paper with plain paper.
b Print the document.
Is the print dark?
Go to step 6. The problem is solved.
Step 6 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
b Print the document.
Is the print dark?
Go to step 7. The problem is solved.
Step 7 a Remove, and then insert the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Print the document.
Is the print dark?
Go to step 8. The problem is solved.
Step 8 a Replace the imaging unit.
b Print the document.
Is the print dark?
Contact customer support.
The problem is solved.
Fine lines are not printed correctly
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Troubleshooting 103
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Are ne lines not printed correctly?
Go to step 2. The problem is solved.
Step 2 a Adjust the print quality settings.
1 From the control panel, navigate to:
Settings > Print > Quality > Pixel Boost > Fonts 2 Adjust Toner Darkness to 7. From the control panel, navigate
to:
Settings > Print > Quality b Print the document.
Are ne lines not printed correctly?
Contact customer support.
The problem is solved.
Folded or wrinkled paper
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the paper folded or wrinkled?
Go to step 2. The problem is solved.
Troubleshooting 104
Action Yes No
Step 2 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper folded or wrinkled?
Go to step 3. The problem is solved.
Step 3 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting from the printer control panel.
b Print the document.
Is the paper folded or wrinkled?
Contact customer support.
The problem is solved.
Gray background
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Turn off the printer, wait for 10 seconds, and then turn on the
printer.
b Increase toner darkness.
From the control panel, navigate to:
Settings > Print > Quality c Print the document.
Does gray background appear on prints?
Go to step 2. The problem is solved.
Troubleshooting 105
Action Yes No
Step 2 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Does gray background appear on prints?
Go to step 3. The problem is solved.
Step 3 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting from the printer control panel.
b Print the document.
Does gray background appear on prints?
Go to step 4. The problem is solved.
Step 4
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies b Print the document.
Does gray background appear on prints?
Go to step 5. The problem is solved.
Troubleshooting 106
Action Yes No
Step 5 a Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Does gray background appear on prints?
Go to step 6. The problem is solved.
Step 6 a Replace the imaging unit.
b Print the document.
Does gray background appear on prints?
Contact customer support.
The problem is solved.
Horizontal light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Troubleshooting 107
Action Yes No
a Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Do horizontal light bands appear on prints?
Contact customer support.
The problem is solved.
Incorrect margins
Action Yes No
Step 1 a Adjust the paper guides to the correct position for the paper
loaded.
b Print the document.
Are the margins correct?
The problem is solved.
Go to step 2.
Step 2 a Depending on your operating system, specify the paper size
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting from the printer control panel.
b Print the document.
Are the margins correct?
The problem is solved.
Contact customer support.
Troubleshooting 108
Light print
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the print light?
Go to step 2. The problem is solved.
Step 2 a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Increase toner darkness. From the control panel, navigate to:
Settings > Print > Quality c Print the document.
Is the print light?
Go to step 3. The problem is solved.
Step 3 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control panel.
b Print the document.
Is the print light?
Go to step 4. The problem is solved.
Troubleshooting 109
Action Yes No
Step 4
Check the status of the toner cartridge, and replace if necessary.
a From the control panel, navigate to:
Status/Supplies > Supplies b Print the document.
Is the print light?
Go to step 5. The problem is solved.
Step 5 a Remove the toner cartridge, and then remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Push either side of the transfer roller, located below the imaging unit, to check if it depresses and bounces back into place.
CAUTIONHOT SURFACE: The inside of the printer might be hot. To reduce the risk of injury from a hot component, allow the surface to cool before touching it.
c If the transfer roller does not depress and bounce back into place, then remove and insert it.
1 Pull up one end of the transfer roller and push it down until it clicks into place.
2 If necessary, repeat the step on the other end.
d Firmly shake the imaging unit to redistribute the toner, and then insert it.
e Insert the toner cartridge.
f Turn off the printer, wait for 10 seconds, and then turn on the printer.
g Print the document.
Is the print light?
Go to step 6. The problem is solved.
Step 6 a If the issue happens after installing a new maintenance kit, then
check whether the transfer roller included with the kit is installed.
Note: If necessary, replace the transfer roller.
b Print the document.
Is the print light?
Go to step 7. The problem is solved.
Troubleshooting 110
Action Yes No
Step 7
Check the status of the imaging unit. From the control panel, navigate to:
Status/Supplies > Supplies
Is the imaging unit near End of Life?
Go to step 8. Contact customer support.
Step 8 a Replace the imaging unit.
b Print the document.
Is the print light?
Contact customer support.
The problem is solved.
Mottled print and dots
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Is the print mottled?
Go to step 2. The problem is solved.
Step 2
Check the printer for leaked toner contamination.
Is the printer free of leaked toner?
Go to step 4. Go to step 3.
Step 3 a Replace the toner cartridge.
b Print the document.
Is the print mottled?
Go to step 4. The problem is solved.
Troubleshooting 111
Action Yes No
Step 4
Check the status of the imaging unit. From the control panel, navigate to:
Status/Supplies > Supplies
Is the imaging unit near end of life?
Go to step 5. Contact customer support.
Step 5 a Replace the imaging unit.
b Print the document.
Is the print mottled?
Contact customer support.
The problem is solved.
Paper curl
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Is the paper curled?
Go to step 2. The problem is solved.
Step 2 a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the paper curled?
Go to step 3. The problem is solved.
Troubleshooting 112
Action Yes No
Step 3 a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Notes:
Make sure that the settings match the paper loaded.
You can also change the settings from the printer control panel.
b Print the document.
Is the paper curled?
Go to step 4. The problem is solved.
Step 4 a Remove paper from the tray, and then turn over the paper.
b Print the document.
Is the paper curled?
Go to step 5. The problem is solved.
Step 5 a Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store paper in its original wrapper until you are ready to use it.
b Print the document.
Is the paper curled?
Go to step 6. The problem is solved.
Step 6 a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the paper curled?
Contact customer support.
The problem is solved.
Print crooked or skewed
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Troubleshooting 113
Action Yes No
Step 1 a Adjust the guides in the tray to the correct position for the paper
loaded.
b Print the document.
Is the print crooked or skewed?
Go to step 2. The problem is solved.
Step 2 a Check if the paper loaded is supported.
Note: If paper is not supported, then load a supported paper.
b Print the document.
Is the print crooked or skewed?
Go to step 3. The problem is solved.
Step 3 a Check the pick tire in the tray for signs of damage and
contamination, and replace if necessary.
b Print the document.
Is the print crooked or skewed?
Contact customer support.
The problem is solved.
Repeating defects
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1
Using the Print Quality Test Pages, check if the distance between the repeating defects is equal to any of the following:
97 mm (3.82 in.)
47 mm (1.85 in.)
38 mm (1.5 in.)
Does the distance between the repeating defects match any of the measurements?
Go to step 2. Take note of the distance, and then contact customer support.
Troubleshooting 114
Action Yes No
Step 2 a Replace the imaging unit.
b Print the document.
Do the repeating defects appear?
Contact customer support.
The problem is solved.
Solid black pages
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Is the printer printing solid black pages?
Go to step 2. The problem is solved.
Step 2 a Remove, and then insert the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Print the document.
Is the printer printing solid black pages?
Go to step 3. The problem is solved.
Troubleshooting 115
Action Yes No
Step 3 a Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Is the printer printing solid black pages?
Go to step 4. The problem is solved.
Step 4
Check the imaging unit for signs of damage.
Is the imaging unit free from damage?
Contact customer support.
Go to step 5.
Step 5 a Replace the imaging unit.
b Print the document.
Is the printer printing solid black pages?
Contact customer support.
The problem is solved.
Text or images cut off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Troubleshooting 116
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Are text or images cut off?
Go to step 2. The problem is solved.
Step 2 a Remove, and then insert the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Print the document.
Are text or images cut off?
Go to step 3. The problem is solved.
Step 3 a Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Are text or images cut off?
Go to step 4. The problem is solved.
Step 4 a Replace the imaging unit.
b Print the document.
Are text or images cut off?
Contact customer support.
The problem is solved.
Troubleshooting 117
Toner easily rubs off
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Does the toner easily rub off?
Go to step 2. The problem is solved.
Step 2 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control panel.
b Print the document.
Does the toner easily rub off?
Contact customer support.
The problem is solved.
Vertical dark bands
Troubleshooting 118
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Do vertical dark bands appear on prints?
Go to step 2. The problem is solved.
Step 2 a Remove the toner cartridge, and then remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Insert the imaging unit, and then insert the cartridge.
c Print the document.
Do vertical dark bands appear on prints?
Go to step 3. The problem is solved.
Step 3 a Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Do vertical dark bands appear on prints?
Go to step 4. The problem is solved.
Troubleshooting 119
Action Yes No
Step 4 a Check if a bright light enters the right side of the printer, and
move the printer if necessary.
b Print the document.
Do vertical dark bands appear on prints?
Contact customer support.
The problem is solved.
Vertical dark lines or streaks
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 2. The problem is solved.
Step 2 a Remove, and then reinstall the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Go to step 3. The problem is solved.
Troubleshooting 120
Action Yes No
Step 3 a Replace the imaging unit.
b Print the document.
Do vertical dark lines or streaks appear on prints?
Contact customer support.
The problem is solved.
Vertical dark streaks with print missing
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
Step 1 a Remove the imaging unit.
WarningPotential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
WarningPotential Damage: Do not touch the photoconductor drum under the imaging unit. Doing so may affect the quality of future print jobs.
b Remove any packing material that is stuck on the imaging unit.
Note: Make sure to remove any obstruction between the charge roller and photoconductor drum.
c Insert the imaging unit.
d Print the document.
Do vertical dark streaks with missing images appear on prints?
Go to step 2. The problem is solved.
Troubleshooting 121
Action Yes No
Step 2 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the toner cartridge is not supported, then install a supported one.
b Print the document.
Do vertical dark streaks with missing images appear on prints?
Contact customer support.
The problem is solved.
Vertical light bands
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Action Yes No
a Check if the printer is using a genuine and supported Lexmark toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Do vertical light bands appear on prints?
Contact customer support.
The problem is solved.
Vertical white lines
Note: Before solving the problem, print the Print Quality Test Pages. From the control panel, navigate to
Settings > Troubleshooting > Print Quality Test Pages. For nontouchscreen printer models, press to navigate through the settings.
Troubleshooting 122
Action Yes No
Step 1 a Check if the printer is using a genuine and supported Lexmark
toner cartridge.
Note: If the cartridge is not supported, then install a supported one.
b Print the document.
Do vertical white lines appear on prints?
Go to step 2. The problem is solved.
Step 2 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded.
You can also change the setting on the printer control panel.
b Print the document.
Do vertical white lines appear on prints?
Contact customer support.
The problem is solved.
Slow printing Action Yes No
Step 1 a Make sure that the printer is not in EcoMode and Quiet Mode.
b Print the document.
Is the printer still printing slow?
Go to step 2. The problem is solved.
Step 2 a Depending on your operating system, specify the paper type
from the Printing Preferences or Print dialog.
Notes:
Make sure that the setting matches the paper loaded in the tray.
You can also change the setting from the Paper menu on the printer control panel.
b Print the document.
Is the printer still printing slow?
Go to step 3. The problem is solved.
Troubleshooting 123
Action Yes No
Step 3 a Reduce the number of pages to print.
b Print the document.
Is the printer still printing slow?
Go to step 4. The problem is solved.
Step 4 a Connect the printer cable securely to the printer and the
computer, print server, option, or other network device.
b Print the document.
Is the printer still printing slow?
Go to step 5. The problem is solved.
Step 5 a From the Quality menu on the control panel, set Print
Resolution to 600 dpi.
b Print the document.
Is the printer still printing slow?
Go to step 6. The problem is solved.
Step 6 a Make sure that the printer is not overheating.
Notes:
Allow the printer to cool down after a very long print job.
Observe the recommended ambient temperature for the printer. For more information, see Selecting a location for the printer on page 9.
b Print the document.
Is the printer still printing slow?
Go to step 7. The problem is solved.
Step 7 a Add more printer memory.
b Print the document.
Is the printer still printing slow?
Contact customer support.
The problem is solved.
Print jobs do not print Action Yes No
Step 1 a From the document you are trying to print, open the Print
dialog, and then check if you have selected the correct printer.
b Print the document.
Is the document printed?
The problem is solved.
Go to step 2.
Troubleshooting 124
Action Yes No
Step 2 a Check if the printer is on.
b Resolve any error messages that appear on the display.
c Print the document.
Is the document printed?
The problem is solved.
Go to step 3.
Step 3 a Check if the ports are working and if the cables are securely
connected to the computer and the printer.
For more information, see the setup documentation that came with the printer.
b Print the document.
Is the document printed?
The problem is solved.
Go to step 4.
Step 4 a Turn off the printer, wait for about 10 seconds, and then turn on
the printer.
b Print the document.
Is the document printed?
The problem is solved.
Go to step 5.
Step 5 a Remove, and then reinstall the print driver.
b Print the document.
Is the document printed?
The problem is solved.
Contact customer support.
The printer is not responding Action Yes No
Step 1
Check if the power cord is connected to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
Is the printer responding?
The problem is solved.
Go to step 2.
Step 2
Check if the electrical outlet is turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Turn on the switch or reset the breaker.
Go to step 3.
Troubleshooting 125
Action Yes No
Step 3
Check if the printer is on.
Is the printer on?
Go to step 4. Turn on the printer.
Step 4
Check if the printer is in Sleep or Hibernate mode.
Is the printer in Sleep or Hibernate mode?
Press the power button to wake the printer.
Go to step 5.
Step 5
Check if the cables connecting the printer and the computer are inserted to the correct ports.
Are the cables inserted to the correct ports?
Go to step 6. Insert the cables to the correct ports.
Step 6
Turn off the printer, install the hardware options, and then turn on the printer.
For more information, see the documentation that came with the option.
Is the printer responding?
The problem is solved.
Go to step 7.
Step 7
Install the correct print driver.
Is the printer responding?
The problem is solved.
Go to step 8.
Step 8
Turn off the printer, wait for about 10 seconds, and then turn on the printer.
Is the printer responding?
The problem is solved.
Contact customer support.
Adjusting toner darkness 1 From the control panel, navigate to:
> Settings > > Print > > Quality > > Toner Darkness >
2 Adjust the setting.
3 Apply the changes.
Troubleshooting 126
Job prints from the wrong tray or on the wrong paper Action Yes No
Step 1 a Check if you are printing on the correct paper.
b Print the document.
Is the document printed on the correct paper?
Go to step 2. Load the correct paper size and paper type.
Step 2 a Depending on your operating system, specify the paper size
and paper type from the Printing Preferences or Print dialog.
Note: You can also change the settings on the printer control panel. Navigate to:
> Settings > > Paper > > Tray Conguration >
> Paper Size/Type >
b Make sure that the settings match the paper loaded.
c Print the document.
Is the document printed on the correct paper?
The problem is solved.
Go to step 3.
Step 3 a Check if the trays are linked.
For more information, see Linking trays on page 17.
b Print the document.
Is the document printed from the correct tray?
The problem is solved.
Contact customer support.
Contacting customer support Before contacting customer support, make sure to have the following information:
Printer problem
Error message
Printer model type and serial number
Go to http://support.lexmark.com to receive email or chat support, or browse through the library of manuals, support documentation, drivers, and other downloads.
Technical support via telephone is also available. In the U.S. or Canada, call 1-800-539-6275. For other countries or regions, go to http://support.lexmark.com.
Troubleshooting 127
Upgrading and migrating
Hardware
Available internal options Flash memory
Font cards
Firmware cards
Forms and Bar Code
IPDS
PRESCRIBE
Local interface card
Thin Parallel
Internal print server
MarknetTM N8370 802.11 a/b/g/n/ac Wireless Print Server
Accessing the controller board CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Using a at-head screwdriver, open the controller board access cover.
WarningPotential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Upgrading and migrating 128
4 Close the access cover.
5 Connect the power cord to the printer, and then to the electrical outlet.
6 Turn on the printer.
Installing a memory card CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Open the controller board access cover.
WarningPotential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any controller board components or connectors.
Upgrading and migrating 129
4 Unpack the memory card.
WarningPotential Damage: Do not touch the connection points along the edge of the card.
5 Insert the memory card until it clicks into place.
1 2
6 Close the controller board access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
8 Turn on the printer.
Upgrading and migrating 130
Installing an optional card CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Open the controller board access cover.
WarningPotential Damage: Controller board electronic components are easily damaged by static electricity. Touch a metal surface on the printer before touching any components or connectors.
4 Unpack the optional card.
WarningPotential Damage: Do not touch the connection points along the edge of the card.
Upgrading and migrating 131
5 Push the card rmly into place.
Note: The entire length of the connector on the card must touch and be ush against the controller board.
WarningPotential Damage: Improper installation of the card may cause damage to the card and the controller board.
6 Close the access cover.
7 Connect the power cord to the printer, and then to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
8 Turn on the printer.
Installing optional trays CAUTIONSHOCK HAZARD: To avoid the risk of electrical shock, if you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have any other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
1 Turn off the printer.
2 Unplug the power cord from the electrical outlet, and then from the printer.
3 Unpack the optional tray, and then remove all packing material.
Note: If optional trays are already installed, then unlock them from the printer before lifting the printer. Do not try to lift the printer and trays at the same time.
4 Align the printer with the optional tray, and then lower the printer until it clicks into place.
CAUTIONPOTENTIAL INJURY: If the printer weight is greater than 18 kg (40 lb), then it requires two or more trained personnel to lift it safely.
Upgrading and migrating 132
5 Connect the power cord to the printer, and then to the electrical outlet.
CAUTIONPOTENTIAL INJURY: To avoid the risk of re or electrical shock, connect the power cord to an appropriately rated and properly grounded electrical outlet that is near the product and easily accessible.
6 Turn on the printer.
Add the tray in the print driver to make it available for print jobs. For more information, see Adding available options in the print driver on page 134.
Software
Installing the printer software 1 Obtain a copy of the software installer package.
From the software CD that came with your printer.
Go to http://support.lexmark.com, and then select your printer and operating system.
2 Run the installer, and then follow the instructions on the computer screen.
3 For Macintosh users, add the printer.
Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu.
Upgrading and migrating 133
Adding available options in the print driver
For Windows users
1 Open the printers folder.
2 Select the printer you want to update, and then do either of the following:
For Windows 7 or later, select Printer properties.
For earlier versions, select Properties.
3 Navigate to the Conguration tab, and then select Update Now Ask Printer.
4 Apply the changes.
For Macintosh users
1 From System Preferences in the Apple menu, navigate to your printer, and then select Options & Supplies.
2 Navigate to the list of hardware options, and then add any installed options.
3 Apply the changes.
Firmware
Exporting or importing a conguration le You can export the conguration settings of your printer into a text le, and then import the le to apply the settings to other printers.
1 Open a web browser, and then type the printer IP address in the address eld.
Notes:
View the printer IP address on the printer home screen. The IP address appears as four sets of numbers separated by periods, such as 123.123.123.123.
If you are using a proxy server, then temporarily disable it to load the web page correctly.
2 Export or import a conguration le for one or multiple applications.
For one application a From the Embedded Web Server, click Apps > the application that you want > Congure.
b Click Export or Import.
For multiple applications a From the Embedded Web Server, click Export Conguration or Import Conguration.
b Follow the instructions on the screen.
Updating rmware Some applications require a minimum device rmware level to operate correctly.
Upgrading and migrating 134
For more information on updating the device rmware, contact your Lexmark representative.
1 From the Embedded Web Server, click Settings > Device > Update Firmware.
2 Browse to locate the required ash le.
3 Apply the changes.
Upgrading and migrating 135
Notices
Product information Product name:
Lexmark B2546dn, Lexmark B2546dw; Lexmark B2650dn, Lexmark B2650dw; Lexmark M1246, Lexmark MS521dn, Lexmark MS621dn printers
Machine type:
4600
Model(s):
630, 638, 690, 830, 838
Edition notice September 2022
The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you.
This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time.
References in this publication to products, programs, or services do not imply that the manufacturer intends to make these available in all countries in which it operates. Any reference to a product, program, or service is not intended to state or imply that only that product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any existing intellectual property right may be used instead. Evaluation and verication of operation in conjunction with other products, programs, or services, except those expressly designated by the manufacturer, are the users responsibility.
For Lexmark technical support, visit http://support.lexmark.com.
For information on supplies and downloads, visit www.lexmark.com.
2018 Lexmark International, Inc.
All rights reserved.
GOVERNMENT END USERS The Software Program and any related documentation are "Commercial Items," as that term is dened in 48 C.F.R. 2.101, "Computer Software" and "Commercial Computer Software Documentation," as such terms are used in 48 C.F.R. 12.212 or 48 C.F.R. 227.7202, as applicable. Consistent with 48 C.F.R. 12.212 or 48 C.F.R. 227.7202-1 through 227.7207-4, as applicable, the Commercial Computer Software and Commercial Software Documentation are licensed to the U.S. Government end users (a) only as Commercial Items and (b) with only those rights as are granted to all other end users pursuant to the terms and conditions herein.
Notices 136
Trademarks Lexmark and the Lexmark logo are trademarks or registered trademarks of Lexmark International, Inc. in the United States and/or other countries.
Google Cloud Print and Google Chrome are trademarks of Google Inc. Android and Google Play are trademarks of Google LLC.
Macintosh, Mac, App Store, and Safari are trademarks of Apple Inc. AirPrint and the AirPrint logo are trademarks of Apple, Inc.
Microsoft, Windows, and Internet Explorer are either registered trademarks or trademarks of the Microsoft group of companies in the United States and other countries.
Mopria, the Mopria logo, and the Mopria Alliance logo are registered trademarks and service marks of Mopria Alliance, Inc. in the United States and other countries. Unauthorized use is strictly prohibited.
PCL is a registered trademark of the Hewlett-Packard Company. PCL is Hewlett-Packard Companys designation of a set of printer commands (language) and functions included in its printer products. This printer is intended to be compatible with the PCL language. This means the printer recognizes PCL commands used in various application programs, and that the printer emulates the functions corresponding to the commands.
PostScript is a registered trademark of Adobe Systems Incorporated in the United States and/or other countries.
All other trademarks are the property of their respective owners.
Licensing notices All licensing notices associated with this product can be viewed from the CD:\NOTICES directory of the installation software CD.
Noise emission levels The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296.
Note: Some modes may not apply to your product.
1-meter average sound pressure, dBA
Printing One-sided: 56 (All models; Two-sided: 55 (B2546, M1246, MS521), 56 (B2650, MS621)
Scanning N/A
Copying N/A
Ready 14
Values are subject to change. See www.lexmark.com for current values.
Notices 137
Waste from Electrical and Electronic Equipment (WEEE) directive
The WEEE logo signies specic recycling programs and procedures for electronic products in countries of the European Union. We encourage the recycling of our products.
If you have further questions about recycling options, visit the Lexmark Web site at www.lexmark.com for your local sales office phone number.
India E-Waste notice
This product complies with the India E-Waste (Management and Handling) Rules, 2011, which prohibit use of lead, mercury, hexavalent chromium, polybrominated biphenyls, or polybrominated diphenyl ethers in concentrations exceeding 0.1 by weight and 0.01% by weight for cadmium, except for the exemption set in Schedule II of the Rules.
Product disposal Do not dispose of the printer or supplies in the same manner as normal household waste. Consult your local authorities for disposal and recycling options.
Static sensitivity notice
This symbol identies static-sensitive parts. Do not touch the areas near these symbols without rst touching a metal surface in an area away from the symbol.
Notices 138
To prevent damage from electrostatic discharge when performing maintenance tasks such as clearing paper jams or replacing supplies, touch any exposed metal frame of the printer before accessing or touching interior areas of the printer even if the symbol is not present.
ENERGY STAR Any Lexmark product bearing the ENERGY STAR emblem on the product or on a start-up screen is certied to comply with Environmental Protection Agency (EPA) ENERGY STAR requirements as congured when shipped by Lexmark.
Temperature information
Ambient operating temperature 10 to 32C (50 to 90F)
Shipping temperature -40 to 43.3C (-40 to 110F)
Storage temperature and relative humidity 0 to 40C (32 to 104F)
8 to 80% RH
Laser notice The printer is certied in the U.S. to conform to the requirements of DHHS 21 CFR, Chapter I, Subchapter J for Class I (1) laser products, and elsewhere is certied as a Class I laser product conforming to the requirements of IEC 60825-1: 2014.
Class I laser products are not considered to be hazardous. The printer contains internally a Class IIIb (3b) AlGaInP laser that is nominally 15 milliwatts operating in the wavelength region of 650670 nanometers and enclosed in a non-serviceable printhead assembly. The laser system and printer are designed so there is never any human access to laser radiation above a Class I level during normal operation, user maintenance, or prescribed service conditions.
Power consumption
Product power consumption
The following table documents the power consumption characteristics of the product.
Note: Some modes may not apply to your product.
Notices 139
Mode Description Power consumption (Watts)
Printing The product is generating hardcopy output from electronic inputs.
One-sided: 620 (B2546, M1246, MS521), 670 (B2650, MS621); Two-sided: 370 (All models)
Copy The product is generating hardcopy output from hardcopy original documents.
N/A
Scan The product is scanning hardcopy documents. N/A
Ready The product is waiting for a print job. 8 (B2546, M1246, MS521), 9.5 (B2650, MS621)
Sleep Mode The product is in a highlevel energysaving mode. 2 (B2546, M1246, MS521), 2.2 (B2650, MS621)
Hibernate The product is in a lowlevel energysaving mode. 0.1 W
Off The product is plugged into an electrical outlet, but the power switch is turned off.
0.1 W
The power consumption levels listed in the previous table represent time-averaged measurements. Instantaneous power draws may be substantially higher than the average.
Values are subject to change. See www.lexmark.com for current values.
Sleep Mode
This product is designed with an energy-saving mode called Sleep Mode. The Sleep Mode saves energy by lowering power consumption during extended periods of inactivity. The Sleep Mode is automatically engaged after this product is not used for a specied period of time, called the Sleep Mode Timeout.
Factory default Sleep Mode Timeout for this product (in minutes): 15
By using the conguration menus, the Sleep Mode Timeout can be modied between 1 minute and 120 minutes. Setting the Sleep Mode Timeout to a low value reduces energy consumption, but may increase the response time of the product. Setting the Sleep Mode Timeout to a high value maintains a fast response, but uses more energy.
Hibernate Mode
This product is designed with an ultralow power operating mode called Hibernate mode. When operating in Hibernate Mode, all other systems and devices are powered down safely.
The Hibernate mode can be entered in any of the following methods:
Using the Hibernate Timeout
Using the Schedule Power modes
Factory default Hibernate Timeout for this product in all countries or regions 3 days
The amount of time the printer waits after a job is printed before it enters Hibernate mode can be modied between one hour and one month.
Notices 140
Off mode
If this product has an off mode which still consumes a small amount of power, then to completely stop product power consumption, disconnect the power supply cord from the electrical outlet.
Total energy usage
It is sometimes helpful to calculate the total product energy usage. Since power consumption claims are provided in power units of Watts, the power consumption should be multiplied by the time the product spends in each mode in order to calculate energy usage. The total product energy usage is the sum of each mode's energy usage.
Applicability of Regulation (EU) 2019/2015 and (EU) 2019/2020 Per Commission Regulation (EU) 2019/2015 and (EU) 2019/2020, the light source contained within this product or its component is intended to be used for Image Capture or Image Projection only, and is not intended for use in other applications.
Regulatory notices for wireless products This section contains regulatory information that applies only to wireless models.
If in doubt as to whether your model is a wireless model, go to http://support.lexmark.com.
Modular component notice Wireless models contain one of the following modular components:
Lexmark Regulatory Type/Model Number LEX-M07-001; FCC ID:IYLLEXM07001; Industry Canada IC:2376A- LEXM07001 Lexmark Regulatory Type/Model Number LEX-M08-001; FCC ID:IYLLEXM08001; IC:2376A-LEXM08001
To determine which modular components are installed in your particular product, refer to the labeling on your actual product.
Exposure to radio frequency radiation The radiated output power of this device is far below the radio frequency exposure limits of the FCC and other regulatory agencies. A minimum separation of 20 cm (8 inches) must be maintained between the antenna and any persons for this device to satisfy the RF exposure requirements of the FCC and other regulatory agencies.
Industry Canada (Canada) This device complies with Industry Canada license-exempt RSS standards. Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device.
Notices 141
Industrie Canada (Canada)
Cet appareil est conforme aux normes RSS exemptes de licence d'Industrie Canada. Son fonctionnement est soumis aux deux conditions suivantes : (1) cet appareil ne doit pas causer d'interfrences et (2) il doit accepter toutes les interfrences, y compris les celles qui peuvent entraner un fonctionnement indsirable.
Federal Communications Commission (FCC) compliance information
statement This product has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
The FCC Class B limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult your point of purchase or service representative for additional suggestions.
The manufacturer is not responsible for radio or television interference caused by using other than recommended cables or by unauthorized changes or modications to this equipment. Unauthorized changes or modications could void the user's authority to operate this equipment.
Note: To assure compliance with FCC regulations on electromagnetic interference for a Class B computing device, use a properly shielded and grounded cable such as Lexmark part number 1021231 for parallel attach or 1021294 for USB attach. Use of a substitute cable not properly shielded and grounded may result in a violation of FCC regulations.
Any questions regarding this compliance information statement should be directed to:
Director of Lexmark Technology & Services Lexmark International, Inc. 740 West New Circle Road Lexington, KY 40550 Telephone: (859) 2322000 E-mail: regulatory@lexmark.com
Industry Canada compliance statement This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Standard ICES-003.
Notices 142
Avis de conformit aux normes de lindustrie du Canada Cet appareil numrique de classe B est conforme aux exigences de la norme canadienne relative aux quipements pouvant causer des interfrences NMB-003.
VCCI
B
VCCI-B
European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directives 2014/30/EU, 2014/35/EU, 2009/125/EC, and 2011/65/EU on the approximation and harmonization of the laws of the Member States relating to electromagnetic compatibility, safety of electrical equipment designed for use within certain voltage limits, the ecodesign of energy-related products, and on the restrictions of use of certain hazardous substances in electrical and electronic equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungria Kft., 8 Lechner dn fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
This product satises the Class B limits of EN 55022 and EN55032 and safety requirements of EN 609501 or EN 62368-1.
European Community (EC) directives conformity This product is in conformity with the protection requirements of EC Council directive 2014/53/EU on the approximation and harmonization of the laws of the Member States relating to radio equipment.
The manufacturer of this product is: Lexmark International, Inc., 740 West New Circle Road, Lexington, KY, 40550 USA. The authorized representative is: Lexmark International Technology Hungria Kft., 8 Lechner dn fasor, Millennium Tower III, 1095 Budapest HUNGARY. A declaration of conformity to the requirements of the Directives is available upon request from the Authorized Representative or may be obtained at www.lexmark.com/en_us/about/regulatory-compliance/european-union-declaration-of-conformity.html.
Notices 143
Compliance is indicated by the CE marking:
EU statement of radio transmitter operational frequency bands and maximum RF power
This radio product transmits in the 2.4GHz (2.4122.472GHz) band in the EU. The maximum transmitter EIRP power output, including antenna gain, is 20dBm.
STATEMENT OF LIMITED WARRANTY FOR LEXMARK LASER PRINTERS,
LEXMARK LED PRINTERS, AND LEXMARK MULTIFUNCTION LASER
PRINTERS
Lexmark International, Inc., Lexington, KY
This limited warranty applies to the United States and Canada. For customers outside the U.S., refer to the country-specic warranty information that came with your product.
This limited warranty applies to this product only if it was originally purchased for your use, and not for resale, from Lexmark or a Lexmark Remarketer, referred to in this statement as Remarketer.
Limited warranty
Lexmark warrants that this product:
Is manufactured from new parts, or new and serviceable used parts, which perform like new parts
Is, during normal use, free from defects in material and workmanship
If this product does not function as warranted during the warranty period, contact a Remarketer or Lexmark for repair or replacement (at Lexmark's option).
If this product is a feature or option, this statement applies only when that feature or option is used with the product for which it was intended. To obtain warranty service, you may be required to present the feature or option with the product.
If you transfer this product to another user, warranty service under the terms of this statement is available to that user for the remainder of the warranty period. You should transfer proof of original purchase and this statement to that user.
Limited warranty service
The warranty period starts on the date of original purchase as shown on the purchase receipt and ends 12 months later provided that the warranty period for any supplies and for any maintenance items included with the printer shall end earlier if it, or its original contents, are substantially used up, depleted, or consumed. Fuser Units, Transfer/Transport Units, Paper Feed items, if any, and any other items for which a Maintenance Kit is available are substantially consumed when the printer displays a Life Warning or Scheduled Maintenance message for such item.
Notices 144
To obtain warranty service you may be required to present proof of original purchase. You may be required to deliver your product to the Remarketer or Lexmark, or ship it prepaid and suitably packaged to a Lexmark designated location. You are responsible for loss of, or damage to, a product in transit to the Remarketer or the Lexmark designated location.
When warranty service involves the exchange of a product or part, the item replaced becomes the property of the Remarketer or Lexmark. The replacement may be a new or repaired item.
The replacement item assumes the remaining warranty period of the original product.
Replacement is not available to you if the product you present for exchange is defaced, altered, in need of a repair not included in warranty service, damaged beyond repair, or if the product is not free of all legal obligations, restrictions, liens, and encumbrances.
As part of your warranty service and/or replacement, Lexmark may update the rmware in your printer to the latest version. Firmware updates may modify printer settings and cause counterfeit and/or unauthorized products, supplies, parts, materials (such as toners and inks), software, or interfaces to stop working. Authorized use of genuine Lexmark products will not be impacted.
Before you present this product for warranty service, remove all print cartridges, programs, data, and removable storage media (unless directed otherwise by Lexmark).
For further explanation of your warranty alternatives and the nearest Lexmark authorized servicer in your area contact Lexmark on the World Wide Web.
Remote technical support is provided for this product throughout its warranty period. For products no longer covered by a Lexmark warranty, technical support may not be available or only be available for a fee.
Extent of limited warranty
Lexmark does not warrant uninterrupted or error-free operation of any product or the durability or longevity of prints produced by any product.
Warranty service does not include repair of failures caused by:
Modication or unauthorized attachments
Accidents, misuse, abuse or use inconsistent with Lexmark users guides, manuals, instructions or guidance
Unsuitable physical or operating environment
Maintenance by anyone other than Lexmark or a Lexmark authorized servicer
Operation of a product beyond the limit of its duty cycle
Use of printing media outside of Lexmark specications
Refurbishment, repair, relling or remanufacture by a third party of products, supplies or parts
Products, supplies, parts, materials (such as toners and inks), software, or interfaces not furnished by Lexmark
TO THE EXTENT PERMITTED BY APPLICABLE LAW, NEITHER LEXMARK NOR ITS THIRD PARTY SUPPLIERS OR REMARKETERS MAKE ANY OTHER WARRANTY OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH RESPECT TO THIS PRODUCT, AND SPECIFICALLY DISCLAIM THE IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND SATISFACTORY QUALITY. ANY WARRANTIES THAT MAY NOT BE DISCLAIMED UNDER APPLICABLE LAW ARE LIMITED IN DURATION TO THE WARRANTY PERIOD. NO WARRANTIES, EXPRESS OR IMPLIED, WILL APPLY AFTER THIS PERIOD. ALL INFORMATION, SPECIFICATIONS, PRICES, AND SERVICES ARE SUBJECT TO CHANGE AT ANY TIME WITHOUT NOTICE.
Notices 145
Limitation of liability
Your sole remedy under this limited warranty is set forth in this document. For any claim concerning performance or nonperformance of Lexmark or a Remarketer for this product under this limited warranty, you may recover actual damages up to the limit set forth in the following paragraph.
Lexmark's liability for actual damages from any cause whatsoever will be limited to the amount you paid for the product that caused the damages. This limitation of liability will not apply to claims by you for bodily injury or damage to real property or tangible personal property for which Lexmark is legally liable. IN NO EVENT WILL LEXMARK BE LIABLE FOR ANY LOST PROFITS, LOST SAVINGS, INCIDENTAL DAMAGE, OR OTHER ECONOMIC OR CONSEQUENTIAL DAMAGES. This is true even if you advise Lexmark or a Remarketer of the possibility of such damages. Lexmark is not liable for any claim by you based on a third party claim.
This limitation of remedies also applies to claims against any Suppliers and Remarketers of Lexmark. Lexmark's and its Suppliers' and Remarketers' limitations of remedies are not cumulative. Such Suppliers and Remarketers are intended beneciaries of this limitation.
Additional rights
Some states do not allow limitations on how long an implied warranty lasts, or do not allow the exclusion or limitation of incidental or consequential damages, so the limitations or exclusions contained above may not apply to you.
This limited warranty gives you specic legal rights. You may also have other rights that vary from state to state.
Notices 146
Index A About this Printer menu 33 accessing the controller board 128 adding hardware options
print driver 134 adding internal options
print driver 134 adjusting toner darkness 126 AirPrint
using 22 attaching cables 11 avoiding paper jams 84
B blank pages 100
C cannot open Embedded Web Server 94 checking the printer connectivity 96 checking the status of parts and supplies 66 cleaning
exterior of the printer 66 interior of the printer 66
cleaning the printer 66 clearing jam
in door A 86 conguring supply notications 69 conguring Universal paper settings 14 connecting the printer
to a wireless network 64 connecting to a wireless network
using PIN method 64 using Push Button method 64
conserving supplies 82 contacting customer support 127 control panel
buttons 12 indicator light 12 using 12
controller board accessing 128
crooked print 113 customer support
contacting 127
D deactivating the WiFi network 65 directory list
printing 24 documents, printing
from a computer 21 from a mobile device 21
dots on print 111
E EcoMode
conguring 81 emission notices 137, 141, 142, 143 enabling the USB port 95 environmental settings 81 erasing printer memory 62, 63 Ethernet port 11 exporting a conguration le
using the Embedded Web Server 134
exporting compressed logs 33 exporting conguration le 33
F FCC notices 141 nding more information about the printer 8 rmware
update 134 ash drive
printing from 22 folder paper 104 font sample list
printing 24
G Google Cloud Print
using 21
H hardware options
trays 132 hardware options, adding
print driver 134 Hibernate mode
conguring 81 HTTP/FTP Settings menu 52
I identifying jam locations 85 imaging unit
ordering 68 replacing 72
importing a conguration le using the Embedded Web
Server 134 indicator light
understanding the status 13 installing a memory card 129 installing an optional card 131 installing the printer software 133 internal options
rmware cards 128 ash memory 128 font cards 128 installing 131 internal print server 128 local interface card 128 memory card 129
internal options, adding print driver 134
J jams
avoiding 84 jams, clearing
in the duplex unit 91 in the multipurpose feeder 92 in the standard bin 90 trays 92
L Lexmark Mobile Print
using 21 linking trays 17
Index 147
loading multipurpose feeder 16
loading envelopes in the multipurpose feeder 16
loading trays 14 locating paper jams 85 locating the security slot 62
M maintenance kit
ordering 69 memory card
installing 129 menu
802.1x 50 Condential Print Setup 58 Cong Menu 30 Device 60 Erase Temporary Data Files 59 Ethernet 45 Flash Drive Print 55 Google Cloud Print 54 Help 61 HTML 39 HTTP/FTP Settings 52 Image 40 Information Sent to Lexmark 30 IPSec 50 Job Accounting 36 Layout 33 Login Restrictions 58 LPD Conguration 51 Media Types 42 Menu Settings Page 60 Miscellaneous 60 Mobile Services
Management 59 Network 61 Network Overview 42 Notications 27 Out of Service Erase 32 PCL 38 PDF 37 PostScript 37 Power Management 29 Preferences 26 Print 60 Quality 35 Remote Operator Panel 27 Restore Factory Defaults 29 Security Audit Log 56 Setup 34
SNMP 49 Solutions LDAP Settings 59 TCP/IP 47 ThinPrint 53 Tray Conguration 40 Troubleshooting 61 Universal Setup 41 USB 53 Visible Home Screen Icons 32 WiFi Direct 54 XPS 37
menu map 25 Menu Settings Page
printing 61 menus
About this Printer 33 Wireless 43
mobile device printing from 21, 22
Mopria Print Service using 21
mottled print 111 moving the printer 9, 80 multipurpose feeder
loading 16
N noise emission levels 137 NonLexmark supply 96 nonvolatile memory 63
erasing 62 notices 137, 138, 139, 140, 141, 142, 143
O optional card
installing 131 ordering
imaging unit 68 toner cartridge 67
ordering supplies maintenance kit 69
P paper jam in door A 86 paper jam in the duplex unit 91 paper jam in the multipurpose feeder 92 paper jam in the rear door 89 paper jam in trays 92
paper jam, clearing in the duplex unit 91 in the multipurpose feeder 92 in the rear door 89 trays 92
paper jams avoiding 84
paper jams, clearing in the standard bin 90
personal identication number method 64 pick roller assembly
replacing 76 pick tires
replacing 74 power button light
understanding the status 13 power cord socket 11 power save modes
conguring 81 print driver
hardware options, adding 134 print jobs not printed 124 Print Quality Test Pages 61 print quality troubleshooting
blank or white pages 100 crooked or skewed print 113 dark print 102 ne lines are not printed
correctly 103 folded or wrinkled paper 104 gray background on prints 105 horizontal light bands 107 light print 109 mottled print and dots 111 paper curl 112 repeating defects 114 solid black pages 115 text or images cut off 116 toner easily rubs off 118 vertical dark bands 118 vertical dark lines or
streaks 120 vertical dark streaks with print
missing 121 vertical light bands 122 vertical white lines 122
print troubleshooting collated printing does not
work 98 envelope seals when
printing 97
Index 148
incorrect margins 108 jammed pages are not
reprinted 100 job prints from the wrong
tray 127 job prints on the wrong
paper 127 paper frequently jams 99 print jobs do not print 124 slow printing 123 tray linking does not work 99 unable to read ash drive 95
printer minimum clearances 9 selecting a location 9 shipping 81
printer congurations 11 printer hard disk memory 63 printer information
nding 8 printer is not responding 125 printer menus 25, 33 printer messages
NonLexmark supply 96 Replace cartridge, printer region
mismatch 96 printer parts
checking the status 66 printer ports 11 printer settings
restoring to factory defaults 63 printer software, installing 133 printer status 13 printing
directory list 24 font sample list 24 from a computer 21 from a ash drive 22 from a mobile device 21, 22 Menu Settings Page 61
printing a directory list 24 printing a font sample list 24 printing a network setup page 96 printing from a computer 21 printing from a ash drive 22 Push Button method 64
R recycling
Lexmark packaging 82 Lexmark products 82
toner cartridges 83 removing paper jam
in door A 86 Replace cartridge, printer region mismatch 96 replacing supplies
imaging unit 72 toner cartridge 70
replacing the pick roller assembly 76 replacing the pick tires 74 reprinting jammed pages 100 resetting
supply usage counters 96 resetting the supply usage counters 96 Restore Factory Defaults menu 29 restoring factory default
printer settings 63
S safety information 5, 6, 7 securing printer memory 63 security slot
locating 62 selecting a location for the printer 9 setting the card stock size 14 setting the envelope size 14 setting the label size 14 shipping the printer 81 skewed print 113 Sleep mode
conguring 81 specialty media
setting the paper size 14 setting the paper type 14
statement of volatility 63 supplies
checking the status 66 conserving 82
supplies, ordering toner cartridge 67
supply notications conguring 69
supply usage counters resetting 96
supported le types 23 supported ash drives 23 supported paper sizes 18 supported paper types 19
supported paper weights 20
T toner cartridge
ordering 67 replacing 70
toner cartridges recycling 83
toner darkness adjusting 126
trays installing 132 loading 14
troubleshooting cannot open Embedded Web
Server 94 printer is not responding 125
troubleshooting, print collated printing does not
work 98 envelope seals when
printing 97 incorrect margins 108 jammed pages are not
reprinted 100 job prints from the wrong
tray 127 job prints on the wrong
paper 127 paper frequently jams 99 print jobs do not print 124 slow printing 123 tray linking does not work 99
troubleshooting, print quality blank or white pages 100 crooked or skewed print 113 dark print 102 ne lines are not printed
correctly 103 folded or wrinkled paper 104 gray background on prints 105 horizontal light bands 107 light print 109 mottled print and dots 111 paper curl 112 repeating defects 114 solid black pages 115 text or images cut off 116 toner easily rubs off 118 vertical dark bands 118 vertical dark lines or
streaks 120
Index 149
vertical dark streaks with print missing 121
vertical light bands 122 vertical white lines 122
U unable to read ash drive
troubleshooting, print 95 Universal paper settings
conguring 14 unlinking trays 17 updating rmware
ash le 134 USB port
enabling 95 USB printer port 11 using
genuine Lexmark parts 66 genuine Lexmark supp
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