Contents

Lenovo ThinkStation C30 Workstation User Guide PDF

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Summary of Content for Lenovo ThinkStation C30 Workstation User Guide PDF

ThinkStation C30 User Guide

Note: Before using this information and the product it supports, be sure to read and understand the Important safety information on page v and Appendix B Notices on page 119.

Sixth Edition (March 2014)

Copyright Lenovo 2012, 2014.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration GSA contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

Important safety information . . . . . . v Service and upgrades . . . . . . . . . . . . . v Static electricity prevention. . . . . . . . . . . v Power cords and power adapters . . . . . . . . vi Extension cords and related devices . . . . . . . vi Plugs and outlets. . . . . . . . . . . . . . vii External devices . . . . . . . . . . . . . . vii Heat and product ventilation . . . . . . . . . vii Operating environment . . . . . . . . . . . viii Laser compliance statement . . . . . . . . . viii Power supply statement . . . . . . . . . . . . ix Cleaning and maintenance . . . . . . . . . . . ix

Chapter 1. Product overview . . . . . . 1 Features . . . . . . . . . . . . . . . . . . 1 Specifications . . . . . . . . . . . . . . . . 5 Lenovo programs . . . . . . . . . . . . . . 5

Accessing Lenovo programs on the Windows 7 operating system . . . . . . . . . . . . 5 Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system . . . . . 6 An introduction to Lenovo programs . . . . . 7

Locations. . . . . . . . . . . . . . . . . . 8 Locating connectors, controls, and indicators on the front of your computer . . . . . . . . 8 Locating connectors on the rear of your computer . . . . . . . . . . . . . . . . 9 Locating components . . . . . . . . . . 11 Locating parts on the system board . . . . 12 Locating internal drives . . . . . . . . . 13 Machine type and model label . . . . . . . 14

Chapter 2. Using your computer . . . 15 Frequently asked questions . . . . . . . . . 15 Navigating among screens on the Windows 8 and Windows 8.1 operating systems . . . . . . . . 16

Navigating on Windows 8 . . . . . . . . 16 Navigating on Windows 8.1 . . . . . . . . 17

Accessing Control Panel on the Windows 8 or Windows 8.1 operating system . . . . . . . . 18 Using the keyboard . . . . . . . . . . . . . 19 Using the wheel mouse . . . . . . . . . . . 19 Adjusting audio . . . . . . . . . . . . . . 19

About your computer audio . . . . . . . . 20 Setting the volume from the desktop . . . . 20 Setting the volume from Control Panel . . . 20

Using CDs and DVDs . . . . . . . . . . . . 21 Handling and storing CD and DVD media . . 21

Playing a CD or DVD . . . . . . . . . . 21 Recording a CD or DVD . . . . . . . . . 22

Chapter 3. You and your computer . . 23 Accessibility and comfort . . . . . . . . . . 23

Arranging your workspace . . . . . . . . 23 Comfort . . . . . . . . . . . . . . . 23 Glare and lighting . . . . . . . . . . . . 24 Air circulation . . . . . . . . . . . . . 24 Electrical outlets and cable lengths . . . . . 24 Accessibility information . . . . . . . . . 24

Register your computer with Lenovo . . . . . . 28 Moving your computer to another country or region . . . . . . . . . . . . . . . . . . 28

Replacement power cords . . . . . . . . 28

Chapter 4. Security . . . . . . . . . . 29 Security features . . . . . . . . . . . . . . 29 Locking the computer cover . . . . . . . . . 30 Installing a padlock . . . . . . . . . . . . . 31 Attaching an integrated cable lock . . . . . . . 32 Using passwords. . . . . . . . . . . . . . 32

BIOS passwords . . . . . . . . . . . . 32 Windows passwords . . . . . . . . . . 33

Using and understanding firewalls . . . . . . . 33 Protecting data against viruses . . . . . . . . 33

Chapter 5. Installing or replacing hardware . . . . . . . . . . . . . . . 35 Handling static-sensitive devices . . . . . . . 35 Installing or replacing hardware . . . . . . . . 35

Installing external options . . . . . . . . 35 Removing the computer cover. . . . . . . 36 Removing and reinstalling the front bezel . . 37 Removing and reinstalling the PCI card holder . . . . . . . . . . . . . . . . 38 Installing or replacing a PCI card . . . . . . 39 Installing or replacing a memory module . . . 41 Replacing the optical drive . . . . . . . . 43 Replacing the battery . . . . . . . . . . 45 Replacing the heat sink and fan assembly . . 46 Installing or replacing a hard disk drive . . . 49 Installing or replacing a hard disk drive enablement module . . . . . . . . . . . 52 Installing or replacing an mSATA solid-state drive . . . . . . . . . . . . . . . . . 54 Replacing the front fan assembly . . . . . 56 Replacing the rear fan assembly . . . . . . 58

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Replacing the front audio and USB assembly . . . . . . . . . . . . . . . 60 Replacing the internal speaker. . . . . . . 62 Replacing the keyboard or mouse . . . . . 65 Completing the parts replacement . . . . . 65

Chapter 6. Recovery information . . . 67 Recovery information . . . . . . . . . . . . 67

Creating and using recovery media . . . . . 67 Performing backup and recovery operations . 68 Using the Rescue and Recovery workspace . 69 Creating and using a rescue medium . . . . 70 Reinstalling preinstalled applications and device drivers . . . . . . . . . . . . . 71 Reinstalling software programs . . . . . . 72 Reinstalling device drivers . . . . . . . . 72 Solving recovery problems . . . . . . . . 72

Recovery information for the Windows 8 or Windows 8.1 operating system . . . . . . . . 73

Refreshing your computer . . . . . . . . 73 Resetting your computer to the factory default settings. . . . . . . . . . . . . . . . 73 Using the advanced startup options . . . . 73 Recovering your operating system if Windows 8 or Windows 8.1 fails to start . . . . . . . 74

Chapter 7. Using the Setup Utility program . . . . . . . . . . . . . . . . 75 Starting the Setup Utility program . . . . . . . 75 Viewing and changing settings . . . . . . . . 75 Using passwords. . . . . . . . . . . . . . 75

Password considerations . . . . . . . . . 76 Power-On Password . . . . . . . . . . 76 Administrator Password . . . . . . . . . 76 Hard Disk Password. . . . . . . . . . . 76 Setting, changing, and deleting a password . 76 Erasing lost or forgotten passwords (clearing CMOS) . . . . . . . . . . . . . . . . 77

Enabling or disabling a device . . . . . . . . 77 Selecting a startup device . . . . . . . . . . 77

Selecting a temporary startup device . . . . 78 Selecting or changing the startup device sequence . . . . . . . . . . . . . . . 78

Enabling ErP compliance mode and Deep Sx . . 78 Exiting the Setup Utility program . . . . . . . 79

Chapter 8. Configuring RAID . . . . . 81 Configuring RAID with Intel RSTe . . . . . . . 81

Installing SATA or SAS hard disk drives . . . 81 Configuring SATA or SAS RAID functionality with Intel RSTe configuration utility . . . . . . . . . 82

Entering the Intel RSTe configuration utility . . 82

Quick RAID setup using the LSI MegaRAID BIOS configuration utility . . . . . . . . . . . . . 83

Installing SATA or SAS hard disk drives . . . 84 Entering the LSI MegaRAID BIOS configuration utility. . . . . . . . . . . . . . . . . 84 Creating RAID volumes using the LSI MegaRAID BIOS configuration utility . . . . 85 Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility . . . . 85 Setting the hot spare hard disk drive . . . . 86

Chapter 9. Updating system programs . . . . . . . . . . . . . . . 87 Using system programs . . . . . . . . . . . 87 Updating (flashing) the BIOS from a disc . . . . 87 Updating (flashing) the BIOS from your operating system. . . . . . . . . . . . . . . . . . 88 Recovering from a POST/BIOS update failure . . 89

Chapter 10. Preventing problems . . 91 Keeping your computer current . . . . . . . . 91

Getting the latest device drivers for your computer . . . . . . . . . . . . . . . 91 Updating your operating system . . . . . . 91 Using System Update . . . . . . . . . . 92

Cleaning and maintenance . . . . . . . . . . 92 Basics . . . . . . . . . . . . . . . . 92 Cleaning your computer . . . . . . . . . 93 Good maintenance practices . . . . . . . 94

Moving your computer . . . . . . . . . . . 94

Chapter 11. Troubleshooting and diagnostics . . . . . . . . . . . . . . 95 Basic troubleshooting . . . . . . . . . . . . 95 Troubleshooting procedure . . . . . . . . . . 96 Troubleshooting . . . . . . . . . . . . . . 96

Audio problems . . . . . . . . . . . . 97 CD problems . . . . . . . . . . . . . 98 DVD problems . . . . . . . . . . . . . 99 Hard disk drive problems. . . . . . . . . 101 Intermittent problems . . . . . . . . . . 101 Keyboard, mouse, or pointing device problems . . . . . . . . . . . . . . . 102 Monitor problems. . . . . . . . . . . . 103 Ethernet problems . . . . . . . . . . . 105 Option problems . . . . . . . . . . . . 107 Performance and lockup problems . . . . . 107 Printer problems . . . . . . . . . . . . 109 Serial connector problems . . . . . . . . 110 Software problems . . . . . . . . . . . 110 USB problems . . . . . . . . . . . . . 111

Lenovo Solution Center . . . . . . . . . . . 111

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Chapter 12. Getting information, help, and service . . . . . . . . . . . . . 113 Information resources . . . . . . . . . . . . 113

Lenovo ThinkVantage Tools . . . . . . . . 113 Lenovo Welcome . . . . . . . . . . . . 113 Help and Support. . . . . . . . . . . . 113 Safety and Warranty. . . . . . . . . . . 113 Lenovo Web site . . . . . . . . . . . . 113 Lenovo Support Web site. . . . . . . . . 114

Help and service . . . . . . . . . . . . . . 114 Using the documentation and diagnostic programs . . . . . . . . . . . . . . . 114 Calling for service. . . . . . . . . . . . 114 Using other services . . . . . . . . . . 115 Purchasing additional services . . . . . . 115

Appendix A. System memory speed . . . . . . . . . . . . . . . . 117

Appendix B. Notices. . . . . . . . . 119 Trademarks . . . . . . . . . . . . . . . . 120

Appendix C. Regulatory information . . . . . . . . . . . . . 121 Export classification notice . . . . . . . . . . 121 Electronic emissions notices . . . . . . . . . 121

Federal Communications Commission Declaration of Conformity . . . . . . . . 121

Eurasian compliance mark . . . . . . . . . . 123 Brazil regulatory notice . . . . . . . . . . . 123 Mexico regulatory notice. . . . . . . . . . . 123

Appendix D. WEEE and recycling information . . . . . . . . . . . . . 125 Important WEEE information . . . . . . . . . 125 Recycling information for Japan . . . . . . . . 125 Recycling information for Brazil . . . . . . . . 126 Battery recycling information for Taiwan. . . . . 126 Battery recycling information for the European Union . . . . . . . . . . . . . . . . . . 126

Appendix E. Restriction of Hazardous Substances Directive (RoHS) . . . . 129 European Union RoHS . . . . . . . . . . . 129 China RoHS. . . . . . . . . . . . . . . . 129 Turkish RoHS . . . . . . . . . . . . . . . 129 Ukraine RoHS . . . . . . . . . . . . . . . 130 India RoHS . . . . . . . . . . . . . . . . 130

Appendix F. ENERGY STAR model information . . . . . . . . . . . . . 131

Index. . . . . . . . . . . . . . . . . 133

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Important safety information

CAUTION: Before using this manual, be sure to read and understand all the related safety information for this product. Refer to the information in this section and the safety information in the Safety, Warranty, and Setup Guide that you received with this product. Reading and understanding this safety information reduces the risk of personal injury and damage to your product.

If you no longer have a copy of the Safety, Warranty, and Setup Guide, you can obtain a Portable Document Format (PDF) version from the Lenovo Support Web site at http://www.lenovo.com/support. The Lenovo Support Web site also provides the Safety, Warranty, and Setup Guide and this User Guide in additional languages.

Service and upgrades Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or your documentation. Only use a Service Provider who is approved to repair your particular product.

Note: Some computer parts can be upgraded or replaced by the customer. Upgrades typically are referred to as options. Replacement parts approved for customer installation are referred to as Customer Replaceable Units, or CRUs. Lenovo provides documentation with instructions when it is appropriate for customers to install options or replace CRUs. You must closely follow all instructions when installing or replacing parts. The Off state of a power indicator does not necessarily mean that voltage levels inside a product are zero. Before you remove the covers from a product equipped with a power cord, always make sure that the power is turned off and that the product is unplugged from any power source. For more information on CRUs, refer to Chapter 5 Installing or replacing hardware on page 35. If you have any questions or concerns, contact the Customer Support Center.

Although there are no moving parts in your computer after the power cord has been disconnected, the following warnings are required for your safety.

CAUTION:

Hazardous moving parts. Keep fingers and other body parts away.

CAUTION:

Before replacing any CRUs, turn off the computer and wait three to five minutes to let the computer cool before opening the cover.

Static electricity prevention Static electricity, although harmless to you, can seriously damage computer components and options. Improper handling of static-sensitive parts can cause damage to the part. When you unpack an option

Copyright Lenovo 2012, 2014 v

or CRU, do not open the static-protective package containing the part until the instructions direct you to install it.

When you handle options or CRUs, or perform any work inside the computer, take the following precautions to avoid static-electricity damage:

Limit your movement. Movement can cause static electricity to build up around you.

Always handle components carefully. Handle adapters, memory modules, and other circuit boards by the edges. Never touch exposed circuitry.

Prevent others from touching components.

When you install a static-sensitive option or CRU, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity in the package and your body.

When possible, remove the static-sensitive part from the static-protective packaging and install the part without setting it down. When this is not possible, place the static-protective packaging on a smooth, level surface and place the part on it.

Do not place the part on the computer cover or other metal surface.

Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer.

The power cords shall be safety approved. For Germany, it shall be H05VV-F, 3G, 0.75 mm2, or better. For other countries, the suitable types shall be used accordingly.

Never wrap a power cord around a power adapter or other object. Doing so can stress the cord in ways that can cause the cord to fray, crack, or crimp. This can present a safety hazard.

Always route power cords so that they will not be walked on, tripped over, or pinched by objects.

Protect power cord and power adapters from liquids. For instance, do not leave your power cord or power adapter near sinks, tubs, toilets, or on floors that are cleaned with liquid cleansers. Liquids can cause a short circuit, particularly if the power cord or power adapter has been stressed by misuse. Liquids also can cause gradual corrosion of power cord terminals and/or the connector terminals on a power adapter, which can eventually result in overheating.

Always connect power cords and signal cables in the correct order and ensure that all power cord connectors are securely and completely plugged into receptacles.

Do not use any power adapter that shows corrosion at the ac input pins or shows signs of overheating (such as deformed plastic) at the ac input or anywhere on the power adapter.

Do not use any power cords where the electrical contacts on either end show signs of corrosion or overheating or where the power cord appears to have been damaged in any way.

Extension cords and related devices Ensure that extension cords, surge protectors, uninterruptible power supplies, and power strips that you use are rated to handle the electrical requirements of the product. Never overload these devices. If power strips are used, the load should not exceed the power strip input rating. Consult an electrician for more information if you have questions about power loads, power requirements, and input ratings.

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Plugs and outlets If a receptacle (power outlet) that you intend to use with your computer equipment appears to be damaged or corroded, do not use the outlet until it is replaced by a qualified electrician.

Do not bend or modify the plug. If the plug is damaged, contact the manufacturer to obtain a replacement.

Do not share an electrical outlet with other home or commercial appliances that draw large amounts of electricity; otherwise, unstable voltage might damage your computer, data, or attached devices.

Some products are equipped with a three-pronged plug. This plug fits only into a grounded electrical outlet. This is a safety feature. Do not defeat this safety feature by trying to insert it into a non-grounded outlet. If you cannot insert the plug into the outlet, contact an electrician for an approved outlet adapter or to replace the outlet with one that enables this safety feature. Never overload an electrical outlet. The overall system load should not exceed 80 percent of the branch circuit rating. Consult an electrician for more information if you have questions about power loads and branch circuit ratings.

Be sure that the power outlet you are using is properly wired, easily accessible, and located close to the equipment. Do not fully extend power cords in a way that will stress the cords.

Be sure that the power outlet provides the correct voltage and current for the product you are installing.

Carefully connect and disconnect the equipment from the electrical outlet.

External devices Do not connect or disconnect any external device cables other than Universal Serial Bus (USB) and 1394 cables while the computer power is on; otherwise, you might damage your computer. To avoid possible damage to attached devices, wait at least five seconds after the computer is shut down to disconnect external devices.

Heat and product ventilation Computers, power adapters, and many accessories can generate heat when turned on and when batteries are charging. Always follow these basic precautions:

Do not leave your computer, power adapter, or accessories in contact with your lap or any part of your body for an extended period when the products are functioning or when the battery is charging. Your computer, power adapter, and many accessories produce some heat during normal operation. Extended contact with the body could cause discomfort or, potentially, a skin burn.

Do not charge the battery or operate your computer, power adapter, or accessories near flammable materials or in explosive environments.

Ventilation slots, fans, and heat sinks are provided with the product for safety, comfort, and reliable operation. These features might inadvertently become blocked by placing the product on a bed, sofa, carpet, or other flexible surface. Never block, cover, or disable these features.

Inspect your desktop computer for dust accumulation at least once every three months. Before inspecting your computer, turn off the power and unplug the computer's power cord from the electrical outlet; then remove any dust from vents and perforations in the bezel. If you notice external dust accumulation, then examine and remove dust from the inside of the computer including heat sink inlet fins, power supply vents, and fans. Always turn off and unplug the computer before opening the cover. If possible, avoid operating your computer within two feet of high-traffic areas. If you must operate your computer in or near a high-traffic area, inspect and, if necessary, clean your computer more frequently.

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For your safety and to maintain optimum computer performance, always follow these basic precautions with your desktop computer:

Keep the cover closed whenever the computer is plugged in.

Regularly inspect the outside of the computer for dust accumulation.

Remove dust from vents and any perforations in the bezel. More frequent cleanings might be required for computers in dusty or high-traffic areas.

Do not restrict or block any ventilation openings.

Do not store or operate your computer inside furniture, as this might increase the risk of overheating.

Airflow temperatures into the computer should not exceed 35C (95F).

Do not install air filtration devices. They may interfere with proper cooling.

Operating environment The optimal environment in which to use your computer is 10C-35C (50F-95F) with humidity ranging between 35% and 80%. If your computer is stored or transported in temperatures less than 10C (50F), allow the cold computer to rise slowly to an optimal operating temperature of 10C-35C (50F-95F) before use. This process could take two hours in extreme conditions. Failure to allow your computer to rise to an optimal operating temperature before use could result in irreparable damage to your computer.

If possible, place your computer in a well-ventilated and dry area without direct exposure to sunshine.

Keep electrical appliances such as an electric fan, radio, high-powered speakers, air conditioner, and microwave oven away from your computer because the strong magnetic fields generated by these appliances can damage the monitor and data on the hard disk drive.

Do not place any beverages on top of or beside the computer or other attached devices. If liquid is spilled on or in the computer or an attached device, a short circuit or other damage might occur.

Do not eat or smoke over your keyboard. Particles that fall into your keyboard can cause damage.

Laser compliance statement

CAUTION: When laser products (such as CD-ROMs, DVD drives, fiber optic devices, or transmitters) are installed, note the following:

Do not remove the covers. Removing the covers of the laser product could result in exposure to hazardous laser radiation. There are no serviceable parts inside the device.

Use of controls or adjustments or performance of procedures other than those specified herein might result in hazardous radiation exposure.

DANGER

Some laser products contain an embedded Class 3A or Class 3B laser diode. Note the following.

Laser radiation when open. Do not stare into the beam, do not view directly with optical instruments, and avoid direct exposure to the beam.

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Power supply statement Never remove the cover on a power supply or any part that has the following label attached.

Hazardous voltage, current, and energy levels are present inside any component that has this label attached. There are no serviceable parts inside these components. If you suspect a problem with one of these parts, contact a service technician.

Cleaning and maintenance Keep your computer and workspace clean. Shut down the computer and then disconnect the power cord before cleaning the computer. Do not spray any liquid detergent directly on the computer or use any detergent containing flammable material to clean the computer. Spray the detergent on a soft cloth and then wipe the computer surfaces.

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Chapter 1. Product overview

This chapter provides information about the computer features, specifications, software programs provided by Lenovo, and locations of connectors, components, parts on the system board, and internal drives.

Features This section introduces the computer features. The information covers a variety of models.

To view the information about your specific model, do one of the following:

Go into the Setup Utility program by following the instructions in Chapter 7 Using the Setup Utility program on page 75. Then, select Main System Summary to view the information.

On the Microsoft Windows 7 operation system, click Start, right-click Computer, and select Properties to view the information.

On the Microsoft Windows 8 or Windows 8.1 operating system, go to the desktop and move your pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings PC info to view the information.

Microprocessor

Your computer comes with one or two Intel Xeon microprocessors installed (depending on the model type). The processor speed, the number of the available processor cores, and the internal cache vary by machine type.

Memory

Your computer supports up to eight double data rate 3 error correction code unbuffered dual inline memory modules (DDR3 ECC UDIMMs) or double data rate 3 error correction code registered dual inline memory modules (DDR3 ECC RDIMMs).

Internal drives

Hybrid drive (optional)

Mini Serial Advanced Technology Attachment (mSATA) solid-state drive (SSD)

Optical drive: DVD-ROM, DVD-R/W, or Blu-ray (optional)

Serial Advanced Technology Attachment (SATA) hard disk drive

Serial Attached SCSI (SAS) hard disk drive

Note: To support SAS hard disk drives, an optional SAS hard disk drive enablement module or a RAID-on-Chip (ROC) card is required.

Video subsystem

Integrated graphics supporting a DVI connector, DisplayPort connector, or mini DisplayPort connector (number and location vary by model)

Two Peripheral Component Interconnect (PCI) Express x16 graphics card slots on the system board for discrete graphics cards

Audio subsystem

Integrated high-definition (HD) audio

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Audio line-in connector, audio line-out connector, and microphone connector on the rear panel

Microphone connector and headphone connector on the front panel

Internal speaker

Connectivity

10/100/1000 Mbps integrated Ethernet controller

System management features

Ability to store power-on self-test (POST) hardware test results

Desktop Management Interface (DMI)

Desktop Management Interface provides a common path for users to access information about all aspects of a computer, including processor type, installation date, attached printers and other peripherals, power sources, and maintenance history.

ErP compliance mode

The energy-related products directive (ErP) compliance mode reduces the consumption of electricity when your computer is in standby or off mode. For more information, see Enabling ErP compliance mode and Deep Sx on page 78.

Intel Standard Manageability

Intel Standard Manageability is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor, maintain, update, upgrade, and repair.

Intel Active Management Technology (AMT)

Intel Active Management Technology is hardware and firmware technology that builds certain functionality into computers in order to make them easier and less expensive for businesses to monitor, maintain, update, upgrade, and repair.

Intel Rapid Storage Technology enterprise (RSTe)

Intel RSTe is a device driver and software solution that provides support for SATA RAID 0, 1, and 5 arrays or SAS RAID 0, 1, and 5 arrays (the hard disk drive enablement module is required) on specific Intel chipset system boards to enhance hard disk performance.

Preboot Execution Environment (PXE)

The Preboot Execution Environment is an environment to start computers using a network interface independent of data storage devices (such as the hard disk drive) or installed operating systems.

System Management (SM) Basic Input/Output System (BIOS) and SM software

The SM BIOS specification defines data structures and access methods in a BIOS that allows a user or application to store and retrieve information specific about the computer in question.

Wake on LAN

Wake on LAN is an Ethernet computer networking standard that allows a computer to be turned on or woken up by a network message. The message is usually sent by a program running on another computer on the same local area network.

Wake on Ring

Wake on Ring, sometimes referred to as Wake on Modem, is a specification that allows supported computers and devices to resume from sleep or hibernation mode.

Windows Management Instrumentation (WMI)

Windows Management Instrumentation is a set of extensions to the Windows Driver Model. It provides an operating system interface through which instrumented components provide information and notification.

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Input/Output (I/O) features

One 9-pin serial connector

One Ethernet connector

One or more Digital Video Interface (DVI) or DisplayPort connectors (varies by model)

Eight Universal Serial Bus (USB) 2.0 connectors on the rear panel

Four USB 3.0 connectors (two on the front panel and two on the rear panel)

Three audio connectors on the rear panel (audio line-in connector, audio line-out connector, and microphone connector)

Two audio connectors on the front panel (microphone connector and headphone connector)

For more information, see Locating connectors, controls, and indicators on the front of your computer on page 8 and Locating connectors on the rear of your computer on page 9.

Expansion

One optical drive bay

Three hard disk drive bays

Two PCI card slots

Two PCI Express x4 card slots (one slot is x16 mechanical)

Two PCI Express x16 graphics card slots

Power supply

Your computer comes with a 800-watt automatic voltage-sensing power supply.

Security features

Cover presence switch (also called intrusion switch) (available in some models)

Ability to enable or disable a device

Ability to enable and disable USB 2.0 connectors individually

Keyboard with fingerprint reader (shipped with some models)

Power-on password (POP), administrator password, and SATA controller hard disk drive password to deter unauthorized use of your computer

Startup sequence control

Startup without keyboard or mouse

Support for an integrated cable lock (Kensington lock)

Support for a padlock

Support for a keylock

Trusted Platform Module (TPM)

For more information, see Chapter 4 Security on page 29.

Preinstalled software programs

Your computer is preinstalled with software programs to help you work more easily and securely. For more information, see Lenovo programs on page 5.

Chapter 1. Product overview 3

Preinstalled operating system

Your computer is preinstalled with one of the following operating systems:

Microsoft Windows 7 operating system

Microsoft Windows 8 operating system

Microsoft Windows 8.1 operating system

Operating system(s), certified or tested for compatibility1 (varies by model type)

Red Hat Enterprise Linux

Microsoft Windows XP Professional SP 3

1. The operating system(s) listed here are being certified or tested for compatibility at the time this publication goes to press. Additional operating systems might be identified by Lenovo as compatible with your computer following the publication of this manual. This list is subject to change. To determine if an operating system has been certified or tested for compatibility, check the Web site of the operating system vendor.

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Specifications This section lists the physical specifications for your computer.

Dimensions

Width: 130 mm (5.12 inches)

Height: 430.5 mm (16.95 inches)

Depth: 444 mm (17.48 inches)

Weight

Maximum configuration as shipped: 15 kg (33 lb)

Environment

Air temperature:

Operating: 10C to 35C (50F to 95F)

Storage: -40C to 60C (-40F to 140F) in original shipping package

Storage: -10C to 60C (14F to 140F) without package

Note: The allowable upper temperature limit decreases by 1C (1.8F) for every 300 m (1000 ft) above sea level.

Humidity:

Operating: 10% to 80% (non-condensing)

Storage: 10% to 90% (non-condensing)

Altitude:

Operating: -15.2 to 3048 m (-50 to 10 000 ft)

Storage: -15.2 to 10 668 m (-50 to 35 000 ft)

Electrical input

Input voltage:

Low range:

Minimum: 100 V ac

Maximum: 127 V ac

Input frequency range: 50 to 60 Hz

High range:

Minimum: 200 V ac

Maximum: 240 V ac

Input frequency range: 50 to 60 Hz

Lenovo programs Your computer comes with Lenovo programs to help you work more easily and securely. Depending on the Windows operating system preinstalled, the programs might vary.

Accessing Lenovo programs on the Windows 7 operating system On the Windows 7 operating system, you can access Lenovo programs from either the Lenovo ThinkVantage Tools program or from Control Panel.

Chapter 1. Product overview 5

Accessing Lenovo programs from the Lenovo ThinkVantage Tools program

To access Lenovo programs from the Lenovo ThinkVantage Tools program, click Start All Programs Lenovo ThinkVantage Tools. Then double-click a program icon to access the program.

Note: If a program icon in the Lenovo ThinkVantage Tools program navigation window is dimmed, it indicates that you need to install the program manually. To install the program manually, double-click the program icon. Then, follow the instructions on the screen. When the installation process completes, the program icon will be activated.

Table 1. Programs in the Lenovo ThinkVantage Tools program

Program Icon name

Lenovo Solution Center System Health and Diagnostics

Recovery Media Factory Recovery Disks

Rescue and Recovery Enhanced Backup and Restore

Note: Depending on your computer model, some of the programs might not be available.

Accessing Lenovo programs from Control Panel

To access Lenovo programs from Control Panel, click Start Control Panel. Then depending on the program you want to access, click the corresponding section and then click the corresponding green text.

Note: If you do not find the program you need in Control Panel, open the Lenovo ThinkVantage Tools program navigation window and double-click the dimmed icon to install the program you need. Then, follow the instructions on the screen. When the installation process completes, the program icon will be activated, and you can find the program in Control Panel.

The programs and the corresponding sections and green texts in Control Panel are listed in the following table.

Table 2. Programs in Control Panel

Program Control Panel section Green text in Control Panel

Lenovo Solution Center System and Security Lenovo - System Health and Diagnostics

Recovery Media System and Security Lenovo - Factory Recovery Disks

Rescue and Recovery System and Security Lenovo - Enhanced Backup and Restore

Note: Depending on your computer model, some of the programs might not be available.

Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system If your computer is preinstalled with the Windows 8 or Windows 8.1 operating system, you can access Lenovo programs by doing the following:

On the Windows 8 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, move the pointer to the bottom-right corner of the screen to display the charms. Then click the Search charm to search for the desired program.

On the Windows 8.1 operating system, press the Windows key to go to the Start screen. Click a Lenovo program to launch it. If you cannot find the program you need, click the arrow icon in the

6 ThinkStation C30 User Guide

bottom-left corner of the screen to go to the Apps screen. Find the desired program in the apps list or search for it in the search box in the top-right corner of the screen.

Depending on your computer model, your computer supports some of the following Lenovo programs:

Lenovo Companion

Lenovo Cloud Storage

Lenovo Reach

Lenovo Solution Center

Lenovo Support

An introduction to Lenovo programs This topic provides a brief introduction to some Lenovo programs.

Note: Depending on your computer model, some of the programs might not be available.

Lenovo Cloud Storage

The Lenovo Cloud Storage program is a cloud storage solution that enables you to store your files, such as documents and pictures, on a server. You can access the stored files through the Internet from different devices such as personal computers, smart phones, or tablets. For more information about the Lenovo Cloud Storage program, go to http://www.lenovo.com/cloud.

Lenovo Companion

Through the Lenovo Companion program, you can get the information about the accessories for your computer, view blogs and articles about your computer, and check for other recommended programs.

Lenovo Reach

Use the Lenovo Reach program to enhance your cloud experience. Lenovo Reach keeps you connected at all times and enables you to access all your favorite items from personal computers, smartphones, or tablets. With Lenovo Reach, you can add your favorite Web services to your cloud desktop; stay logged in to Web sites with the cloud password manager; and access, edit, and share your files from anywhere.

Lenovo Solution Center

The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Lenovo Support

The Lenovo Support program enables you to register your computer with Lenovo, check the computer health condition and battery status, download and view user manuals for your computer, get the warranty information of your computer, and explore help and support information.

Lenovo ThinkVantage Tools

The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

Lenovo Welcome

The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Recovery Media

The Recovery Media program enables you to restore the contents of the hard disk drive to the factory default settings.

Rescue and Recovery

Chapter 1. Product overview 7

The Rescue and Recovery program is a one-button recovery and restore solution that includes a set of self-recovery tools to help you diagnose computer problems, get help, and recover from system crashes, even if you cannot start the Windows operating system.

Locations This section provides information to help you locate the connectors on the front and rear of your computer, parts on the system board, and components and internal drives in your computer.

Locating connectors, controls, and indicators on the front of your computer The following illustration shows the locations of the connectors, controls, and indicators on the front of your computer.

Figure 1. Front connector, control, and indicator locations

1 Hard disk drive activity indicator 2 Power switch

3 USB 3.0 connector 4 Microphone connector

5 Headphone connector 6 USB 3.0 connector

7 Optical drive eject/close button

Notes:

Indicators 2 , 3 , 4 , and 5 are visible only when they are lit.

The headset connector 8 supports a microphone-integrated headset and does not support a conventional microphone.

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By default, the Always On USB 3.0 connector 9 enables you to charge some mobile digital devices and smartphones when your computer is in sleep or hibernation mode or is powered off.

Locating connectors on the rear of your computer The following illustration shows the locations of the connectors on the rear of your computer. Some connectors on the rear of your computer are color-coded to help you determine where to connect the cables on your computer.

Figure 2. Rear connector locations

1 Serial connector 2 USB 2.0 connectors (8)

3 USB 3.0 connectors (2) 4 Microphone connector

5 PCI Express x4 (x16 mechanical) card slot cover

6 PCI Express x16 graphics card slot cover

7 PCI card slot cover 8 PCI Express x16 graphics card (available in some models)

9 PCI Express x4 card slot cover 10 PCI card slot cover

11 Power cord connector 12 Display connector (DVI connector, DisplayPort connector, or mini DisplayPort connector) (number and location vary by model)

13 Display connector (DVI connector, DisplayPort connector, or mini DisplayPort connector) (number and location vary by model)

14 Audio line-in connector

15 Audio line-out connector 16 Ethernet connector

17 PS/2 keyboard and mouse connectors (optional)

Chapter 1. Product overview 9

Connector Description

Audio line-in connector Used to receive audio signals from an external audio device, such as a stereo system. When you attach an external audio device, a cable is connected between the audio line-out connector of the device and the audio line-in connector of the computer.

Audio line-out connector Used to send audio signals from the computer to external devices, such as powered stereo speakers (speakers with built-in amplifiers), headphones, multimedia keyboards, or the audio line-in connector on a stereo system or other external recording device.

DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a DisplayPort connector.

DVI monitor connector Used to attach a DVI monitor or other devices that use a DVI monitor connector.

Ethernet connector Used to attach an Ethernet cable for a local area network (LAN). Note: To operate the computer within FCC Class B limits, use a Category 5 Ethernet cable.

Microphone connector Used to attach a microphone to your computer when you want to record sound or if you use speech-recognition software.

Mini DisplayPort connector Used to attach a high-performance monitor, a direct-drive monitor, or other devices that use a mini DisplayPort connector. The mini DisplayPort connector is a miniaturized version of a DisplayPort connector.

PS/2 keyboard connector (optional)

Used to attach a keyboard that uses a PS/2 keyboard connector.

PS/2 mouse connector (optional)

Used to attach a mouse, a trackball, or other pointing devices that use a PS/2 mouse connector.

Serial connector Used to attach an external modem, a serial printer, or other devices that use a 9-pin serial connector.

USB 2.0 connector Use this connector to attach a device that requires a USB 2.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA).

USB 3.0 connector Use this connector to attach a device that requires a USB 2.0 or 3.0 connection, such as a keyboard, a mouse, a scanner, a printer, or a personal digital assistant (PDA).

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Locating components The following illustration shows the locations of the various components in your computer. To remove the computer cover, see Removing the computer cover on page 36.

Figure 3. Component locations

1 Memory module(s) 2 Optical drive bracket

3 Optical drive 4 Front audio and USB assembly

5 Internal speaker 6 Front fan assembly

7 Heat sink and fan assembly 1 8 Hard disk drive(s)

9 Hard disk drive bay 10 Power supply assembly

11 PCIe card (installed in some models) 12 Heat sink and fan assembly 2

13 Rear fan assemblies (2)

Chapter 1. Product overview 11

Locating parts on the system board The following illustration shows the locations of the parts and connectors on one type of system board.

Figure 4. System board part locations

1 Microprocessor 2 memory slot 3 (DIMM3) 2 Microprocessor 2 memory slot 4 (DIMM4)

3 Microprocessor 2 4 Heat sink and fan assembly 2 connector

5 Microprocessor 1 memory slot 1 (DIMM1) 6 Microprocessor 1 memory slot 2 (DIMM2)

7 Microprocessor 1 12 V power connector 8 Heat sink and fan assembly 1 connector

9 Microprocessor 1 10 Microprocessor 1 memory slot 4 (DIMM4)

11 Microprocessor 1 memory slot 3 (DIMM3) 12 Front fan connector

13 Mini PCI express card slot / mSATA solid-state drive slot

14 Clear CMOS (Complementary Metal Oxide Semiconductor) /Recovery jumper

15 Internal USB 2.0 connector (for connecting the media card reader)

16 Front panel connector (for connecting LED indicators and the power switch)

17 Auxiliary LED connector 18 Hard disk drive enablement module connector

19 Front USB 2.0 connector (for connecting the front USB 2.0 ports if applicable)

20 Internal USB 2.0 connector

21 24-pin power connector 22 4-pin power connector

23 Hard disk drive LED for LSI card 24 SATA port 3

25 SATA connector 2 26 SATA connector 1

27 SATA connector 4 28 Hard disk drive connector 1

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29 Hard disk drive port 2 30 Hard disk drive port 3

31 Cover presence switch connector (Intrusion switch connector)

32 eSATA connector

33 Battery 34 Front USB 3.0 connector (for connecting the front USB 3.0 ports if applicable)

35 Thermal sensor connector 36 Internal speaker connector

37 Front audio connector 38 PCI card slot

39 PCI Express x4 card slot 40 PCI Express x16 graphics card slot (also supporting 400 GB Intel Solid-State Drive 910 Series)

41 PCI card slot 42 PCI Express x16 graphics card slot

43 PCI Express x4 card slot (x16 mechanical) 44 Rear fan connector

45 Microprocessor 2 memory slot 1 (DIMM1) 46 PS/2 keyboard and mouse connector

47 Microprocessor 2 memory slot 2 (DIMM2) 48 Microprocessor 2 12 V power connector

Locating internal drives Internal drives are devices that your computer uses to read and store data. You can add drives to your computer to increase storage capacity and enable your computer to read other types of media. Internal drives are installed in bays.

When installing or replacing an internal drive, it is important to note the type and size of the drive that you can install or replace in each bay and correctly connect the cables to the drive installed. Refer to the appropriate section in Installing or replacing hardware on page 35 for instructions on how to install or replace internal drives for your computer.

The following illustration shows the locations of the drive bays.

Figure 5. Drive bay locations

Chapter 1. Product overview 13

1 Optical drive bay (with an optical drive installed in some models)

2 mSATA solid-state drive bay (with an mSATA solid-state drive installed in some models)

3 Hard disk drive or solid-state drive bays 1 - 3 (shown with three drives installed)

Machine type and model label The machine type and model label identifies your computer. When you contact Lenovo for help, the machine type and model information helps support technicians to identify your computer and provide faster service.

The following is a sample of the machine type and model label.

Figure 6. Machine type and model label

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Chapter 2. Using your computer

This chapter provides information on using some of the computer components.

Frequently asked questions The following are a few tips that will help you optimize the use of your computer.

Can I get my user guide in another language?

The user guide is available in various languages on the Lenovo Support Web site at: http://www.lenovo.com/UserManuals

Where are my recovery discs?

Lenovo provides a program that enables you to create recovery discs. For details about creating recovery discs, see Creating recovery media on page 68.

Additionally, in case of a hard disk failure, you can order Product Recovery discs from the Lenovo Customer Support Center. For information about contacting the Customer Support Center, see Chapter 12 Getting information, help, and service on page 113. Before using the Product Recovery discs, refer to the documentation that comes with the discs.

Attention: A Product Recovery disc package might contain multiple discs. Make sure you have all of the discs ready before starting the recovery process. During the recovery process, you might be prompted to change discs.

Where can I find help about the Windows operating system?

The Windows Help and Support information system provides you with detailed information about using the Windows operating system to help you get the most of your computer. To access the Windows Help and Support information system, do one of the following:

On the Windows 7 operating system, click Start Help and Support.

On the Windows 8 or Windows 8.1 operating system, move your pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings Help. Additionally, the Windows 8.1 operating system provides a Help+Tips application that you can open from the Start screen or Apps screen.

Can I change the Windows 8.1 startup behavior to open either the desktop or the Start screen?

On the Windows 8.1 operating system, you can set the computer to open either the desktop or the Start screen by default. To set the default startup screen, do the following:

1. On the desktop, move your pointer to the taskbar at the bottom of the screen and right-click on the taskbar.

2. Click Properties. The Taskbar and Navigation properties window is displayed.

3. On the Navigation tab, locate the Start screen section, and then do one of the following:

To set the desktop as your default startup screen, select When I sign in or close all apps on a screen, go to the desktop instead of Start so a check is visible.

To set the Start screen as your default startup screen, remove the check from the When I sign in or close all apps on a screen, go to the desktop instead of Start checkbox.

4. Click OK to save the new setting.

This feature is not available on the Windows 8 operating system.

Copyright Lenovo 2012, 2014 15

Navigating among screens on the Windows 8 and Windows 8.1 operating systems This section provides instructions on how to navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 and Windows 8.1 operating systems. For detailed instructions, see Navigating on Windows 8 on page 16 or Navigating on Windows 8.1 on page 17.

Navigating on Windows 8 To navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8 operating system, do one of the following:

From the Start screen, do one of the following to navigate to the most recently accessed workspace (application, PC settings, or desktop):

Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until a small representation of the workspace is displayed; then click the representation.

Using a touch screen: Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the representation of the workspace at the bottom.

Note: The representation of a workspace is displayed only if you have at least one active workspace in the background of the system.

From the desktop or any other workspace that is opened from the Start screen, do one of the following to navigate to the Start screen:

Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until a small representation of the Start screen is displayed; then click the representation.

Using a touch screen: Do one of the following:

Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the representation of the Start screen at the bottom.

Swipe in from the right edge of the screen to display the charms; then tap Start.

From any workspace (Start screen, desktop, PC settings, or application opened from the Start screen), use any of the following procedures to go to another workspace that you have previously opened:

To navigate to a previously accessed workspace (application, PC settings, or desktop), do one of the following:

Using a pointing device:

1. Do one of the following:

Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen.

Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen.

Representations of all available workspaces are displayed along the left edge of the screen.

Note: Only active workspaces that you have accessed during the current Windows session are displayed along the left edge. If you close an active workspace, its representation does not display along the left edge of the screen.

2. Click the representation.

Using a touch screen:

Method 1

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1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.

2. Tap the desired workspace.

Method 2

1. Swipe in from the left edge of the screen to navigate to the next available workspace.

2. Repeat step 1 until you navigate to the desired workspace.

To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one of the following:

Using a pointing device: Move the pointer to the extreme top-left corner of the screen until a small representation of the workspace is displayed; then click the representation.

Using a touch screen: Swipe in from the left edge of the screen.

For information about using other features of the Windows 8 operating system, refer to the Windows Help and Support information system. For more information, see Help and Support on page 113.

Navigating on Windows 8.1 To navigate among the desktop, the Start screen, and applications that were opened from the Start screen on the Windows 8.1 operating system, do one of the following:

From the Start screen, do one of the following to navigate to the most recently accessed workspace (application, setting, or desktop):

Using a pointing device: Move the pointer to the extreme bottom-left corner of the screen until the Windows screen-control icon is displayed; then click the icon.

Using a touch screen: Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon

at the bottom.

Note: The Windows screen-control icon is displayed only if you have at least one active workspace in the background of the system.

From the desktop or any other workspace that is opened from the Start screen, do one of the following to navigate to the Start screen:

Using a pointing device:

From the desktop, click the Windows screen-control icon in the bottom-left corner of the screen.

From any other workspace, move the pointer to the extreme bottom-left corner of the screen until the Windows screen-control icon is displayed; then click the icon.

Using a touch screen: Do one of the following:

From the desktop, tap the Windows screen-control icon in the bottom-left corner of the screen.

From any other workspace, do one of the following:

Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen. Tap the Windows screen-control icon at the bottom.

Swipe in from the right edge of the screen to display the charms; then tap Start.

From any workspace (Start screen, desktop, PC settings, or application opened from the Start screen), use any of the following procedures to go to another workspace that you have previously opened:

To navigate to a previously accessed workspace (application, setting, or desktop), do one of the following:

Chapter 2. Using your computer 17

Using a pointing device:

1. Do one of the following:

Move the pointer to the extreme top-left corner of the screen and then move the pointer downward along the left edge of the screen.

Move the pointer to the extreme bottom-left corner of the screen and then move the pointer upward along the left edge of the screen.

Representations of all available workspaces are displayed along the left edge of the screen.

Note: Only active workspaces that you have accessed during the current Windows session are displayed along the left edge. If you close an active workspace, its representation does not display along the left edge of the screen.

2. Click the representation.

Using a touch screen:

Method 1

1. Swipe in and out on the left edge of the screen. Representations of all available workspaces are displayed along the left edge of the screen.

2. Tap the desired workspace.

Method 2

1. Swipe in from the left edge of the screen to navigate to the next available workspace.

2. Repeat step 1 until you navigate to the desired workspace.

To navigate to the most recently accessed workspace (application, PC settings, or desktop), do one of the following:

Using a pointing device: Move the pointer to the extreme top-left corner of the screen until the Windows screen-control icon is displayed; then click the icon.

Using a touch screen: Swipe in from the left edge of the screen.

For information about using other features of the Windows 8.1 operating system, open the Help+Tips application from the Start screen or Apps screen, or refer to the Windows Help and Support information system. For more information, see Help and Support on page 113.

Accessing Control Panel on the Windows 8 or Windows 8.1 operating system On the Windows operating system, you can view and change computer settings through Control Panel. To access Control Panel on the Windows 8 or Windows 8.1 operating system, do one of the following:

From the desktop

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms.

2. Click Settings.

3. Click Control Panel.

From the Start screen

For Windows 8:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms.

2. Click Search.

3. On the Apps screen, scroll to the right side, and click Control Panel in the Windows System section.

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For Windows 8.1:

1. Click the arrow icon in the bottom-left corner of the screen to go to the Apps screen.

2. Scroll to the right side, and click Control Panel in the Windows System section.

Using the keyboard Your computer comes with a standard keyboard. The Microsoft Windows shortcut keys are provided on the standard keyboard.

This section provides information about using Windows shortcut keys on the keyboard.

The standard keyboard provides three keys you can use with your Microsoft Windows operating system.

The two Windows logo keys are located beside the Alt key on either side of the spacebar. They feature the Windows logo. On the Windows 7 operating system, press the Windows key to open the Start menu. On the Windows 8 or Windows 8.1 operating system, press the Windows key to switch between the current workspace and the Start screen. The style of the Windows logo varies depending on the keyboard type.

The context-menu key is located next to the Ctrl key on the right side of the Spacebar. Pressing the context-menu key opens the context menu for the active program, icon, or object.

Note: You can use the mouse or the Up and Down arrow keys to highlight menu selections. On the Windows 7 operating system, you can close the Start menu or the context menu by clicking the mouse or pressing Esc.

Using the wheel mouse The wheel mouse has the following controls:

1 Primary mouse button Use this button to select or start a program or menu item.

2 Wheel Use the wheel to control the scrolling action of the mouse. The direction in which you rotate the wheel controls the direction of the scrolling action.

3 Secondary mouse button Use this button to display a menu for the active program, icon, or object.

You can switch the function of the primary and secondary mouse buttons and change other default behavior through the mouse properties function in the Windows Control Panel.

Adjusting audio Sound is an important part of the computer experience. Your computer has a digital audio controller built into the system board. Some models also have a high-performance audio adapter installed in one of the PCI card slots.

Chapter 2. Using your computer 19

About your computer audio If a factory-installed, high-performance audio adapter is installed in your computer, the system-board audio connectors on the rear of the computer are typically disabled; use the connectors provided on the audio adapter.

Each audio solution provides at least three audio connectors: audio line-in connector, audio line-out connector, and Microphone connector. On some models, a fourth connector is provided for the attachment of unpowered stereo speakers (speakers that do not require an ac power source). The audio adapter provides you with the ability to record and play back sound and music, as well as to enjoy sound with multimedia applications and work with speech-recognition software.

Optionally, you can connect a set of powered stereo speakers to the audio line-out connector to enjoy better sound with multimedia applications.

Setting the volume from the desktop The desktop volume control is accessible through the volume icon in the taskbar, which is located at the bottom-right corner of the Windows desktop. Click the volume icon and move the slider up or down to control the volume, or click the Mute icon to turn the audio off. If the volume icon is not in the taskbar, see Adding the volume icon to the taskbar on page 20.

Adding the volume icon to the taskbar

To add the volume icon to the taskbar on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start Control Panel Appearance and Personalization.

2. In the Taskbar and Start Menu section, click Customize icons on the taskbar.

3. Click Turn system icons on or off and change the volume behaviors from Off to On.

4. Click OK to save the new settings.

To add the volume icon to the taskbar on the Windows 8 or Windows 8.1 operating system, do the following:

1. Open Control Panel, and click Appearance and Personalization.

2. Do one of the following:

For Windows 8:

In the Taskbar section, click Customize icons on the taskbar.

For Windows 8.1:

In the Taskbar and Navigation section, click Customize icons on the taskbar.

3. Click Turn system icons on or off and change the volume behavior from Off to On.

4. Click OK to save the new settings.

Setting the volume from Control Panel You can set the computer volume from Control Panel. To set the computer volume from Control Panel, do the following:

1. On the Windows 7 operating system, click Start Control Panel Hardware and Sound. On the Windows 8 or Windows 8.1 operating system, open Control Panel, and click Hardware and Sound.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

2. In the Sound section, click Adjust system volume.

3. Move the sliders up or down to raise or lower the volume of your computer.

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Using CDs and DVDs Your computer might have a DVD ROM drive or recordable DVD drive installed. DVD drives use industry-standard, 12 cm (4.75-inch) CD media or DVD media. If your computer comes with a DVD drive, the drive can read DVD-ROM discs, DVD-R discs, DVD-RAM discs, DVD-RW discs, and all types of CDs, such as CD-ROM discs, CD-RW discs, CD-R discs, and audio CDs. If you have a recordable DVD drive, it can also record on DVD-R discs, DVD-RW discs, type II DVD-RAM discs, CD-RW standard and high speed discs, and CD-R discs.

Follow these guidelines when using the DVD drive:

Do not place the computer in a location where the drive is exposed to the following:

High temperature

High humidity

Excessive dust

Excessive vibration or sudden shock

An inclined surface

Direct sunlight

Do not insert any object other than a CD or DVD into the drive.

Before moving the computer, remove the CD or DVD from the drive.

Handling and storing CD and DVD media CD and DVD media are durable and reliable, but they do require some care and special handling. When handling and storing a CD or DVD, follow these guidelines:

Hold the disc by its edges. Do not touch the surface of the side that is not labeled.

To remove dust or fingerprints, wipe the disc with a clean, soft cloth from the center to the outside. Wiping the disc in a circular direction might cause loss of data.

Do not write or stick paper on the disc.

Do not scratch or mark the disc.

Do not place or store the disc in direct sunlight.

Do not use benzene, thinners, or other cleaners to clean the disc.

Do not drop or bend the disc.

Do not insert damaged discs into the drive. Warped, scratched, or dirty discs can damage the drive.

Playing a CD or DVD If your computer comes with a DVD drive, you can listen to audio CDs or watch DVD movies. To play a CD or DVD, do the following:

1. Press the Eject/Load button on the DVD drive to open the tray.

2. With the tray fully extended, insert the CD or DVD into the tray. Some DVD drives have a snap hub in the center of the tray. If your drive has a snap hub, support the tray with one hand and then push on the center of the CD or DVD until it snaps into place.

3. Press the Eject/Load button again or gently push the tray forward to close the tray. The CD or DVD player program starts automatically. For additional information, refer to the CD or DVD player program help system.

To remove a CD or DVD from the DVD drive, do the following:

Chapter 2. Using your computer 21

1. With the computer on, press the Eject/Load button. When the tray slides out automatically, carefully remove the disc.

2. Close the tray by pressing the Eject/Load button or by gently pushing the tray forward.

Note: If the tray does not slide out of the drive when you press the Eject/Load button, insert a straightened paper clip into the emergency-eject hole located on the front of the DVD drive. Be sure the drive is powered off when using the emergency eject. Use the Eject/Load button instead of the emergency eject except in an emergency.

Recording a CD or DVD If your computer comes with a recordable DVD drive, you can use the drive to record CDs or DVDs.

To record a CD or DVD, do one of the following:

On the Windows 7 operating system, you have either the Corel DVD MovieFactory Lenovo Edition program or the Power2Go program installed on your computer.

To run the Corel DVD MovieFactory Lenovo Edition program, click Start All Programs Corel DVD MovieFactory Lenovo Edition Corel DVD MovieFactory Lenovo Edition. Follow the instructions on the screen.

To run the Power2Go program, click Start All Programs PowerDVD Create Power2Go. Follow the instructions on the screen.

On the Windows 8 operating system, run the Power2Go program by doing the following:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Search and type Power2Go.

2. Click Power2Go in the left panel to open the program.

3. Follow the instructions on the screen.

On the Windows 8.1 operating system, run the Power2Go program by doing the following:

1. On the start screen, click the arrow icon in the bottom-left corner to go to the Apps screen. Then type Power2Go in the search box in the top-right corner of the screen.

2. Click Power2Go in the search result to open the program.

3. Follow the instructions on the screen.

You also can use Windows Media Player to record CDs and data DVDs. For more information, see Help and Support on page 113.

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Chapter 3. You and your computer

This chapter provides information about accessibility, comfort, and relocating your computer to other countries or regions.

Accessibility and comfort Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

The following topics provide information about arranging your work area, setting up your computer equipment, and establishing healthy work habits.

Arranging your workspace To get the most from your computer, arrange both the equipment you use and your work area to suit your needs and the kind of work you do. Your comfort is of foremost importance, but light sources, air circulation, and the location of electrical outlets can also affect the way you arrange your workspace.

Comfort Although no single working position is ideal for everyone, here are a few guidelines to help you find a position that suits you best.

Sitting in the same position for a long time can cause fatigue. The backrest and seat of your chair should adjust independently and provide good support. The seat should have a curved front to relieve pressure on the thighs. Adjust the seat so that your thighs are parallel to the floor and your feet are either flat on the floor or on a footrest.

When using the keyboard, keep your forearms parallel to the floor and your wrists in a comfortable position. Use a light touch on the keyboard and your hands and fingers relaxed. Change the angle of the keyboard for maximum comfort by adjusting the position of the keyboard feet.

Adjust the monitor so the top of the screen is at, or slightly below, eye level. Place the monitor at a comfortable viewing distance, usually 51 to 61 cm (20 to 24 inches), and position it so you can view it without having to twist your body. Also, position other equipment you use regularly, such as the telephone or a mouse, within easy reach.

Copyright Lenovo 2012, 2014 23

Glare and lighting Position the monitor to minimize glare and reflections from overhead lights, windows, and other light sources. Reflected light from shiny surfaces can cause annoying reflections on your monitor screen. Place the monitor at right angles to windows and other light sources, when possible. Reduce overhead lighting, if necessary, by turning off lights or using lower wattage bulbs. If you install the monitor near a window, use curtains or blinds to block the sunlight. You can adjust the brightness and contrast controls on the monitor as the room lighting changes throughout the day.

Where it is impossible to avoid reflections or to adjust the lighting, an antiglare filter placed over the screen might be helpful. However, these filters might affect the clarity of the image on the screen; try them only after you have exhausted other methods of reducing glare.

Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically using a soft cloth as directed in your monitor documentation.

Air circulation Your computer and monitor produce heat. The computer has a fan that pulls in fresh air and forces out hot air. The monitor lets hot air escape through vents. Blocking the air vents can cause overheating, which might result in a malfunction or damage. Place the computer and monitor so that nothing blocks the air vents; usually, 51 mm (2 inches) of air space is sufficient. Also, make sure the vented air is not blowing on people.

Electrical outlets and cable lengths The location of electrical outlets, the length of power cords and cables that connect to the monitor, printer, and other devices might determine the final placement of your computer.

When arranging your workspace:

Avoid the use of extension cords. When possible, plug the computer power cord directly into an electrical outlet.

Keep power cords and cables neatly routed away from walkways and other areas where they might get kicked accidentally.

For more information about power cords, see Power cords and power adapters on page vi.

Accessibility information Lenovo is committed to providing people with disabilities greater access to information and technology. Some technologies are already provided in your operating system. Others can be purchased through vendors.

Users also can use the Ease of Access Center provided in the Windows operating system to configure their computers to suit their physical and cognitive needs. The Ease of Access Center is a central location that you can use to configure the accessibility settings and programs available in the Microsoft Windows operating system. To use the Ease of Access Center, open Control Panel and click Ease of Access Ease of Access Center.

The following information provides ways to help users who have hearing, vision, and mobility limitations get the most out of their computer experience.

On-screen notification

On-screen notification helps hearing-impaired people be aware of the status of their computer. On-screen notification replaces sounds with visual cues or text captions to indicate that activity is happening on the computer. As a result, system alerts are noticeable even when they are not heard. For example, when you

24 ThinkStation C30 User Guide

select one object with your keyboard, the object is highlighted. When you move the pointer to one object with your mouse, the introductory text of the object is displayed.

To use on-screen notification, open Control Panel, click Ease of Access Ease of Access Center, and then click Use text or visual alternatives for sounds.

Audio notification

Audio notification helps visually impaired people or people with weak sight be aware of the status of their computer.

To use audio notification, open Control Panel, click Ease of Access Ease of Access Center Use the computer without a display, and then select Turn on Audio Description.

Narrator

Narrator is a screen reader that reads what is displayed on the screen aloud and describes events like error messages.

To open Narrator, do the following:

For Windows 7: Click the Start button. Then, type Narrator into the search field. In the list of results, click Narrator.

For Windows 8 and Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type Narrator into the search field. In the list of results, click Narrator.

For more information about how to use and configure Narrator, see the Windows Help and Support information system.

Screen-reader technologies

Screen-reader technologies are primarily focused on software program interfaces, help information systems, and a variety of online documents. For additional information about screen readers, see the following:

Using PDFs with screen readers: http://www.adobe.com/accessibility.html?promoid=DJGVE

Using the JAWS screen reader: http://www.freedomscientific.com/jaws-hq.asp

Using the NVDA screen reader: http://www.nvaccess.org/

Speech Recognition

Speech Recognition enables you to control your computer by voice.

Using only your voice, you can start programs, open menus, click buttons and other objects on the screen, dictate text into documents, and write and send e-mails. Everything you do with the keyboard and mouse can be done with only your voice.

To open Speech Recognition, do the following:

For Windows 7: Click the Start button. Then, type Speech Recognition into the search field. In the list of results, click Speech Recognition.

For Windows 8 and Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type Speech Recognition into the search field. In the list of results, click Speech Recognition.

Chapter 3. You and your computer 25

For more information about how to use and configure Speech Recognition, see the Windows Help and Support information system.

Customizable text size

Depending on your preference, you can change only the text size instead of changing the size of everything on the desktop. To change the text size, open Control Panel and click Appearances and Personalization Display. Then, go to Change only the text size and set a text size that meets your needs.

Magnifier

Your computer is equipped with the Microsoft Magnifier to help visually impaired people use the computer more comfortably. Magnifier is a useful utility that enlarges part or all of your screen so that you can see the words and images better. Magnifier is part of the Ease of Access Center.

To open Magnifier, do the following:

For Windows 7: Click the Start button, click All Programs Accessories Ease of Access, and then click Magnifier.

For Windows 8 and Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type Magnifier into the search field. In the list of results, click Magnifier.

For more information about how to use and configure Magnifier, see the Windows Help and Support information system.

Note: For touch-screen computer models, you also can zoom in and zoom out by using touch gestures instead of the keyboard. See Zoom on page 26.

Zoom

You can use the zoom feature to enlarge or reduce the size of text, pictures, maps, or other objects.

From the keyboard:

Zoom in: Press the Windows logo key + the plus-sign key (+) to enlarge the size of text, pictures, maps, or other objects.

Zoom out: Press the Windows logo key + the minus-sign (-) key to reduce the size of text, pictures, maps, or other objects.

From the touch screen:

Zoom in: Move two fingers farther apart on the touch screen to enlarge the size of text, pictures, maps, or other objects.

Zoom out: Move two fingers closer together on the touch screen to reduce the size of text, pictures, maps, or other objects.

Screen resolution

You can make your documents easier to read by adjusting the screen resolution of your computer. To adjust the screen resolution, right click anywhere on the desktop, click Screen resolution, and then adjust the settings as you prefer.

Note: Setting too low of a resolution might prevent some items from fitting on the screen.

For alternatives on increasing the size of text and other objects, see the following:

Customizable text size on page 26

Magnifier on page 26

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Zoom on page 26

Ease of Access keyboard shortcuts

Keyboard shortcuts are combinations of two or more keys that you can use to perform a task that would typically require a mouse or other pointing devices. Keyboard shortcuts provide an easier alternative to interact with your computer as you work with the Windows operating system and most applications.

The following table contains keyboard shortcuts that can help make your computer easier to use.

Keyboard shortcut Function

Windows logo key + U Open the Ease of Access Center

Right Shift for eight seconds Turn Filter Keys on or off

Shift five times Turn Sticky Keys on or off

Num Lock for five seconds Turn Toggle Keys on or off

Left Alt+Left Shift+Num Lock Turn Mouse Keys on or off

Left Alt+Left Shift+PrtScn (or PrtSc) Turn High Contrast on or off

For more information, go to http://windows.microsoft.com/, and then type any of the following keywords for searching: keyboard shortcuts, access keys, key combinations, shortcut keys.

On-Screen Keyboard

If you prefer to type or enter data into your computer without using a physical keyboard, you can use On-Screen Keyboard. On-Screen Keyboard displays a visual keyboard with all the standard keys. You can select keys using the mouse or another pointing device, or you can tap to select the keys if your computer supports multi-touch screen.

To open On-Screen Keyboard, do the following:

For Windows 7: Click the Start button. Then, type On-Screen Keyboard into the search field. In the list of results, click On-Screen Keyboard.

For Windows 8 and Windows 8.1: Move your pointer to the top-right or bottom-right corner of the screen to display the charms and click Search. Then, type On-Screen Keyboard into the search field. In the list of results, click On-Screen Keyboard.

For more information about how to use and configure On-Screen Keyboard, see the Windows Help and Support information system.

Personalized keyboard

The tactile bumps on the keyboard provide a reference point from which you can easily locate all keys on the keyboard without visual assistance.

To adjust your keyboard settings, open Control Panel, click Ease of Access Ease of Access Center, and then click Make the keyboard easier to use.

Industry-standard connectors

Your computer provides industry-standard connectors that enable you to connect assistive devices, if needed.

For more information on the location and function of the connectors, see Locating connectors, controls, and indicators on the front of your computer on page 8 and Locating connectors on the rear of your computer on page 9.

Chapter 3. You and your computer 27

TTY/TDD conversion modem

Your computer supports the use of the text telephone (TTY) or the telecommunications device for the deaf (TDD ) conversion modem. The modem needs to be connected between your computer and a TTY/TDD telephone. Then, you can type a message on your computer and send it to the telephone.

Documentation in accessible formats

Lenovo provides electronic documentation in accessible formats. Lenovo electronic documentation, such as properly tagged PDF files or HyperText Markup Language (HTML) files, is developed to ensure that visually impaired users can read the documentation through a screen reader. Each image in the documentation also includes adequate alternative text to explain the image so that visually impaired users can understand the image when they use a screen reader.

Register your computer with Lenovo When you register your computer, information is entered into a database, which enables Lenovo to contact you in case of a recall or other severe problem. After you register your computer with Lenovo, you will receive quicker service when you call Lenovo for help. In addition, some locations offer extended privileges and services to registered users.

To register your computer with Lenovo, do one of the following:

Go to http://www.lenovo.com/register and follow the instructions on the screen to register your computer.

Connect your computer to the Internet and register your computer through a preinstalled registration program:

For Windows 7: The preinstalled Lenovo Product Registration program launches automatically after you have used your computer for a time. Follow the instructions on the screen to register your computer.

For Windows 8 or Windows 8.1: Open the Lenovo Support program. Then click Registration and follow the instructions on the screen to register your computer.

Moving your computer to another country or region When you move your computer to another country or region, you must take local electrical standards into consideration. This section provides information on the following:

Replacement power cords on page 28

Replacement power cords If you relocate your computer to a country or region that uses an electrical outlet style different from the type you are currently using, you will have to purchase either electrical plug adapters or new power cords. You can order power cords directly from Lenovo.

For power cord information and part numbers, go to: http://www.lenovo.com/powercordnotice

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Chapter 4. Security

This chapter provides information about how to protect your computer from theft and unauthorized use.

Security features The following security features are available on your computer:

Cover presence switch (also called intrusion switch) (in some models)

The cover presence switch prevents your computer from logging in to the operating system when the computer cover is not properly installed or closed. To enable the cover presence switch connector on the system board, to the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. Set the Administrator Password. See Setting, changing, and deleting a password on page 76.

3. From the Security submenu, select Chassis Intrusion Detection Enabled. The cover presence switch connector on the system board is enabled.

When the cover presence switch detects that your computer cover is not properly installed or closed when you turn on the computer, an error message will be displayed. To bypass the error message and log in to the operating system, do the following:

1. Properly install or close your computer cover. See Completing the parts replacement on page 65.

2. Press F1 to enter the Setup Utility program. Then press F10 to save and exit the Setup Utility program. The error message will not be displayed again.

Ability to enable and disable devices and USB connectors

For more information, see Enabling or disabling a device on page 77.

Startup sequence control

For more information, see Selecting or changing the startup device sequence on page 78.

Startup without keyboard or mouse

Your computer is able to log in to the operating system without keyboard or mouse connected.

Trusted Platform Module (TPM)

Trusted Platform Module is a secure cryptoprocessor that can store cryptographic keys that protect information stored in your computer.

Copyright Lenovo 2012, 2014 29

Locking the computer cover Locking the computer cover helps prevent unauthorized access to the inside of your computer. There is a keylock 1 on the computer cover. The keys 2 are attached to the rear of the computer. For security, store the keys in a secure place when you are not using them.

Figure 7. Locking the computer cover

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Installing a padlock Your computer comes with a padlock loop so that the computer cover cannot be removed when a padlock is installed.

Figure 8. Installing a padlock

Chapter 4. Security 31

Attaching an integrated cable lock An integrated cable lock, sometimes referred to as the Kensington lock, can be used to secure your computer to a desk, table, or other non-permanent fixture. The cable lock attaches to the integrated cable lock slot at the rear of your computer and is operated with a key. The cable lock also locks the buttons used to open the computer cover. This is the same type of lock used with many notebook computers. You can order an integrated cable lock directly from Lenovo by searching for Kensington at: http://www.lenovo.com/support

Figure 9. Integrated cable lock

Using passwords You can set a variety of passwords through the Microsoft Windows operating system and through the BIOS of your computer to help deter unauthorized use of your computer.

BIOS passwords You can use the BIOS Setup Utility program to set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

Power-On Password: When a Power-On Password is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in. For more information, see Power-On Password on page 76.

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Hard Disk Password: Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive. For more information, see Hard Disk Password on page 76.

Administrator Password: Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password. For more information, see Administrator Password on page 76.

You do not have to set any passwords to use your computer. However, using passwords improves computing security.

Windows passwords Depending on your version of the Windows operating system, you can use passwords for a variety of features, including controlling login access, access to shared resources, network access, and individual user settings. For more information, see Help and Support on page 113.

Using and understanding firewalls A firewall can be hardware, software, or a combination of both depending on the level of security required. Firewalls work on a set of rules to determine which inbound and outbound connections are authorized. If your computer is preinstalled with a firewall program, it helps protect against computer Internet security threats, unauthorized access, intrusions, and Internet attacks. It also protects your privacy. For more information about how to use the firewall program, refer to the help system of your firewall program.

The Windows operating system preinstalled on your computer provides the Windows Firewall. For details on using the Windows Firewall, refer to Help and Support on page 113.

Protecting data against viruses Your computer is preinstalled with an antivirus program to help you guard against, detect, and eliminate viruses.

Lenovo provides a full version of antivirus software on your computer with a free 30-day subscription. After 30 days, you must renew the license to continue receiving the antivirus software updates.

Note: Virus definition files must be kept up-to-date to guard against new viruses.

For more information about how to use your antivirus software, refer to the help system of your antivirus software.

Chapter 4. Security 33

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Chapter 5. Installing or replacing hardware

This chapter provides instructions on how to install or replace hardware for your computer.

Handling static-sensitive devices Do not open the static-protective package containing the new part until the defective part has been removed from the computer and you are ready to install the new part. Static electricity, although harmless to you, can seriously damage computer components and parts.

When you handle parts and other computer components, take these precautions to avoid static-electricity damage:

Limit your movement. Movement can cause static electricity to build up around you.

Always handle parts and other computer components carefully. Handle PCI cards, memory modules, system boards, and microprocessors by the edges. Never touch any exposed circuitry.

Prevent others from touching the parts and other computer components.

Before you replace a new part, touch the static-protective package containing the part to a metal expansion-slot cover or other unpainted metal surface on the computer for at least two seconds. This reduces static electricity from the package and your body.

When possible, remove the new part from the static-protective packaging, and install it directly in the computer without setting the part down. When this is not possible, place the static-protective package that the part came in on a smooth, level surface and place the part on it.

Do not place the part on the computer cover or other metal surface.

Installing or replacing hardware This section provides instructions on how to install or replace hardware for your computer. You can expand the capabilities of your computer and maintain your computer by installing or replacing hardware.

Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

Notes:

1. Use only computer parts provided by Lenovo.

2. When installing or replacing an option, use the appropriate instructions in this section along with the instructions that come with the option.

Installing external options You can connect external options to your computer, such as external speakers, a printer, or a scanner. For some external options, you must install additional software in addition to making the physical connection. When installing an external option, see Locating connectors, controls, and indicators on the front of your computer on page 8 and Locating connectors on the rear of your computer on page 9 to identify the required connector. Then, use the instructions that come with the option to help you make the connection and install any software or device drivers that are required for the option.

Copyright Lenovo 2012, 2014 35

Removing the computer cover Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to remove the computer cover.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To remove the computer cover, do the following:

1. Remove any media from the drives and turn off all attached devices and the computer.

2. Disconnect all power cords from electrical outlets.

3. Disconnect the power cords, Input/Output cables, and any other cables that are connected to the computer. See Locating connectors, controls, and indicators on the front of your computer on page 8 and Locating connectors on the rear of your computer on page 9.

4. Remove any locking device that secures the computer cover, such as a padlock or an integrated cable lock. See Locking the computer cover on page 30 and Attaching an integrated cable lock on page 32.

5. Open the keylock 1 on the computer cover if it is in the locked position.

6. Disengage the cover latch 2 and remove the cover. Place the computer cover on a flat surface.

Figure 10. Removing the computer cover

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Removing and reinstalling the front bezel Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to remove and reinstall the front bezel.

To remove and reinstall the front bezel, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel by releasing the two plastic tabs on the left side and pivoting the front bezel outward.

Figure 11. Removing the front bezel

4. To reinstall the front bezel, align the three plastic tabs on the right side of the front bezel with the corresponding holes in the chassis, then pivot the front bezel inwards until it snaps into position on the left side.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Chapter 5. Installing or replacing hardware 37

Removing and reinstalling the PCI card holder Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to remove and reinstall the PCI card holder.

To remove and reinstall the PCI card holder, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Lay the computer on its side.

5. Press the two tabs 1 that secure the PCI card holder 2 inward, and then pivot the card holder to remove it from the chassis.

Figure 12. Removing the PCI card holder

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6. To reinstall the PCI card holder into the chassis, insert the two tabs 1 into the corresponding holes in the chassis, and then pivot the PCI card holder downward until the front of the PCI card holder snaps into position.

Figure 13. Installing the PCI card holder

Installing or replacing a PCI card Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to install or replace a PCI card or an Intel Solid-State Drive 910 Series. Your computer has two standard PCI card slots, two PCI Express x16 graphics card slots, and one PCI Express x4 card slot, and one PCI Express x4 (x16 mechanical) card slot.

Note: If you want to use an NVIDIA compute card, ensure that your computer also has an NVIDIA graphics card installed.

To install or replace a PCI card, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

4. Depending on whether you are installing or replacing a PCI card, do one of the following:

If you are installing a PCI card, remove the appropriate metal slot cover at the rear of the computer.

Chapter 5. Installing or replacing hardware 39

If you are replacing an old PCI card, grasp the old card that is currently installed and gently pull it out of the slot.

Figure 14. Removing a PCI card

Notes:

a. The card fits tightly into the card slot. If necessary, alternate moving each side of the card a small amount until it is removed from the card slot.

b. If the card is held in place by a retaining latch, press the card retaining latch 1 as shown to disengage the latch. Grasp the card and gently pull it out of the slot.

5. Remove the new PCI card from its static-protective package.

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6. Install the new card into the appropriate slot on the system board. See Locating parts on the system board on page 12.

Figure 15. Installing a PCI card

7. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Installing or replacing a memory module Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to install or replace a memory module.

CAUTION:

Turn off the computer and wait three to five minutes to let the computer cool before installing or replacing a memory module.

Your computer has eight slots for installing or replacing DDR3 ECC UDIMMs or DDR3 ECC RDIMMs. When installing or replacing a memory module, use the following guidelines:

Use either DDR3 ECC UDIMMs or RDIMMs for your computer. Do not install both the UDIMMs and RDIMMs into the same computer.

Use 2 GB, 4 GB, or 8 GB UDIMMs in any combination up to a maximum of 64 GB of system memory.

Use 2 GB, 4 GB, 8 GB, 16 GB, or 32 GB RDIMMs in any combination up to a maximum of 256 GB of system memory.

Always install DIMMs in the numerical order indicated in Locating parts on the system board on page 12.

Chapter 5. Installing or replacing hardware 41

If your computer has only one microprocessor installed, be sure to install memory modules only in the memory slots adjacent to that microprocessor.

If your computer has two microprocessors installed, install equal numbers of memory modules in both sets of microprocessor DIMM slots for maximum performance.

To install or replace a memory module, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38

4. Locate the memory slots. See Locating parts on the system board on page 12.

5. Remove any parts that might prevent your access to the memory slots. Depending on your computer model, you might need to remove the PCI Express x16 graphics card for easier access to the memory slots. See Installing or replacing a PCI card on page 39.

6. Depending on whether you are installing or replacing a memory module, do one of the following:

If you are replacing an old memory module, open the retaining clips and gently pull the memory module out of the memory slot.

Figure 16. Removing a memory module

If you are installing a memory module, open the retaining clips of the memory slot into which you want to install the memory module.

Figure 17. Opening the retaining clips

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7. Position the new memory module over the memory slot. Make sure that the notch 1 on the memory module aligns correctly with the slot key 2 on the system board. Push the memory module straight down into the slot until the retaining clips close.

Figure 18. Installing a memory module

8. Reinstall the PCI Express x16 graphics card if you have removed it. See Installing or replacing a PCI card on page 39.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the optical drive Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the optical drive.

To replace the optical drive, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

Chapter 5. Installing or replacing hardware 43

5. Disconnect the signal cable and the power cable from the rear of the optical drive, press the blue release button 1 as shown, and then slide the optical drive out of the computer.

Figure 19. Removing the optical drive

6. Install the optical drive retainer 1 on the side of the new optical drive. Then, slide the new optical drive into the drive bay from the front of the computer until the optical drive snaps into position.

Figure 20. Installing the optical drive

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7. Connect the signal cable and the power cable to the new optical drive.

Figure 21. Connecting the optical drive

8. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

9. Reinstall the front bezel. See Removing and reinstalling the front bezel on page 37.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the battery Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

Your computer has a special type of memory that maintains the date, time, and settings for built-in features, such as parallel-connector assignments (configuration). A battery keeps this information active when you turn off the computer.

The battery normally requires no charging or maintenance throughout its life; however, no battery lasts forever. If the battery fails, the date, time, and configuration information (including passwords) are lost. An error message is displayed when you turn on the computer.

Refer to the Lithium battery notice in the Safety, Warranty, and Setup Guide for information about replacing and disposing of the battery.

To replace the battery, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

4. Locate the battery. See Locating parts on the system board on page 12.

Chapter 5. Installing or replacing hardware 45

5. Remove the old battery.

Figure 22. Removing the old battery

6. Install a new battery.

Figure 23. Installing a new battery

7. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

8. Reinstall the computer cover and connect the cables. See Completing the parts replacement on page 65.

Note: When the computer is turned on for the first time after replacing the battery, an error message might be displayed. This is normal after replacing the battery.

9. Turn on the computer and all attached devices.

10. Use the Setup Utility program to set the date, time, and any passwords. See Chapter 7 Using the Setup Utility program on page 75.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the heat sink and fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the heat sink and fan assembly.

CAUTION:

The heat sink and fan assembly might be very hot. Turn off the computer and wait three to five minutes to let the computer cool before removing the computer cover.

To replace the heat sink and fan assembly, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

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2. Remove the computer cover. See Removing the computer cover on page 36.

3. Lay the computer on its side for easier access to the system board.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

5. Your computer supports two heat sink and fan assemblies. Locate the heat sink and fan assembly you want to replace. See Locating parts on the system board on page 12.

6. Depending on the heat sink and fan assembly you want to replace, do one of the following:

If you are replacing heat sink and fan assembly 2, go to step 7.

If you are replacing heat sink and fan assembly 1, do the following:

a. Remove the optical drive. See Replacing the optical drive on page 43.

b. Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis.

Figure 24. Removing the optical drive bracket

7. Disconnect the heat sink and fan assembly cable from the microprocessor fan connector on the system board. See Locating parts on the system board on page 12.

Chapter 5. Installing or replacing hardware 47

8. Follow this sequence to remove the four screws that secure the heat sink and fan assembly to the system board:

a. Partially remove screw 1 , then fully remove screw 2 , and then fully remove screw 1 .

b. Partially remove screw 3 , then fully remove screw 4 , and then fully remove screw 3 .

Note: Carefully remove the four screws from the system board to avoid any possible damage to the system board. The four screws cannot be removed from the heat sink and fan assembly.

Figure 25. Removing the heat sink and fan assembly

9. Lift the failing heat sink and fan assembly off the system board.

Notes:

a. You might have to gently twist the heat sink and fan assembly to free it from the microprocessor.

b. Do not touch the thermal grease while handling the heat sink and fan assembly.

10. Position the new heat sink and fan assembly on the system board so that the four screws are aligned with the holes on the system board.

Note: Position the new heat sink and fan assembly so that the heat sink and fan assembly cable is toward the microprocessor fan connector on the system board.

11. Follow the following sequence to install the four screws to secure the new heat sink and fan assembly. Do not over-tighten the screws.

a. Partially tighten screw 1 , then fully tighten screw 2 , and then fully tighten screw 1 .

b. Partially tighten screw 3 , then fully tighten screw 4 , and then fully tighten screw 3 .

12. Connect the heat sink and fan assembly cable to the microprocessor fan connector on the system board. See Locating parts on the system board on page 12.

13. If you are replacing heat sink and fan assembly 2, reinstall the optical drive bracket into the chassis. Then, reinstall the optical drive into the chassis. See Replacing the optical drive on page 43.

14. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

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What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Installing or replacing a hard disk drive Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to install or replace a hard disk drive.

Note: If you are installing a SAS hard disk drive, you must ensure that the SAS hard disk drive enablement module (one to three hard disk drives) or the LSI MegaRAID SAS adapter card is installed.

To install or replace a hard disk drive, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Locate the hard disk drive. See Locating internal drives on page 13.

5. Disconnect the signal cable and the power cable from the hard disk drive.

6. Press the two tabs of the hard disk drive bracket toward each other, and then pull the bracket outward to remove the hard disk drive with the bracket from the chassis.

Figure 26. Removing a hard disk drive

7. Flex the sides of the bracket to remove the hard disk drive from the bracket.

Chapter 5. Installing or replacing hardware 49

8. To install a new hard disk drive into the bracket, flex the bracket and align pin 1 , pin 2 , pin 3 , and pin 4 on the bracket with the corresponding holes in the hard disk drive. Do not touch the circuit board 5 on the bottom of the hard disk drive.

Figure 27. Installing the hard disk drive into the bracket

Note: If you are installing a 2.5-inch hard disk drive, you need to install it into a 2.5 to 3.5-inch converter bracket first. Then install the 2.5-inch hard disk drive with the converter bracket into the 3.5-inch hard disk drive bracket.

Figure 28. Installing a 2.5-inch hard disk drive into the bracket

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9. Slide the new hard disk drive and bracket into the hard disk drive bay until it snaps into position.

Figure 29. Installing a hard disk drive

10. Connect the signal cable and the power cable to the new hard disk drive.

Figure 30. Connecting a SATA hard disk drive

Chapter 5. Installing or replacing hardware 51

Note: If you are installing a SAS hard disk drive, you need to connect the signal cable and power cable to the SAS-to-SATA adapter and then connect the adapter to the SAS hard disk drive.

Figure 31. Connecting a SAS hard disk drive

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Installing or replacing a hard disk drive enablement module Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to install or replace a hard disk drive enablement module.

To install or replace a hard disk drive enablement module, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Lay the computer on its side for easier access to the system board.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

5. Remove the front fan assembly for easier access to the hard disk drive enablement module. See Replacing the front fan assembly on page 56.

6. Locate the hard disk drive enablement module on the system board. See Locating parts on the system board on page 12.

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7. If you are replacing the hard disk drive enablement module, press the two tabs of the plastic standoff toward each other and then lift the hard disk drive enablement module upward to remove it from the system board.

Figure 32. Removing the hard disk drive enablement module

Chapter 5. Installing or replacing hardware 53

8. To install a new hard disk drive enablement module, align the hole in the module with the plastic standoff on the system board and then position the module on the corresponding connector on the system board. Press the hard disk drive enablement module downward until it is secured in place.

Figure 33. Installing a new hard disk drive enablement module

9. Reinstall the front fan assembly. See Replacing the front fan assembly on page 56.

10. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Installing or replacing an mSATA solid-state drive Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to install or replace an mSATA solid-state drive.

To install or replace an mSATA solid-state drive, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Lay the computer on its side for easier access to the system board.

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4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

5. Remove the front fan assembly. See Replacing the front fan assembly on page 56.

6. Remove any parts or disconnect any cables that might impede your access to the mini PCI express card slot on the system board. See Locating parts on the system board on page 12.

7. Depending on whether you are installing or replacing an mSATA solid-state drive, do one of the following:

If you are installing an mSATA solid-state drive, go to step 8.

If you are replacing an mSATA solid-state drive, press the two tabs 1 as shown and carefully pivot the mSATA solid-state drive upward at an angle of about 20 degrees. Then, remove the mSATA solid-state drive from the mini PCI express card slot.

Figure 34. Removing the mSATA solid-state drive

8. Touch the static-protective package that contains the new mSATA solid-state drive to any unpainted surface on the outside of the computer. Then, take the new mSATA solid-state drive out of the package.

Chapter 5. Installing or replacing hardware 55

9. Insert the new mSATA solid-state drive into the mini PCI express card slot at an angle of about 20 degrees until it clicks into position. Then, carefully pivot the mSATA solid-state drive downward until it snaps into position and is secured by the two tabs 1 .

Note: Do not touch the contact edge and circuit board of the mSATA solid-state drive.

Figure 35. Installing the mSATA solid-state drive

10. Reinstall any parts or reconnect any cables that you have removed.

11. Reinstall the front fan assembly. See Replacing the front fan assembly on page 56.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the front fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the front fan assembly.

To replace the front fan assembly, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

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2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

5. Locate the front fan assembly. See Locating components on page 11.

6. Disconnect the front fan assembly cable from the front fan connector on the system board. See Locating parts on the system board on page 12.

7. Press the two tabs 1 that attach the front fan assembly bracket to the chassis toward each other as shown and then completely remove the front fan assembly bracket from the chassis.

Figure 36. Removing the front fan assembly

Chapter 5. Installing or replacing hardware 57

8. Insert the two tabs 1 on the new front fan assembly bracket into the corresponding holes in the chassis, and then press the two tabs through the holes until the bracket is secured in place.

Figure 37. Installing the front fan assembly

9. Connect the front fan assembly cable to the front fan connector on the system board.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the rear fan assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the rear fan assembly.

To replace the rear fan assembly, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

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2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the PCI card holder for easier access to the rear fan assembly. See Removing and reinstalling the PCI card holder on page 38.

4. Your computer supports two rear fan assemblies. Locate the rear fan assembly you want to replace. See Locating components on page 11.

5. Disconnect the rear fan assembly cable from the rear fan connector on the system board. See Locating parts on the system board on page 12.

6. The rear fan assembly is attached to the chassis by four rubber mounts. Remove the rear fan assembly by breaking or cutting the rubber mounts and gently pulling the rear fan assembly out of the chassis.

Note: The new rear fan assembly will have four new rubber mounts attached.

Figure 38. Removing the rear fan assembly

7. Install the new rear fan assembly by aligning the new rubber mounts with the corresponding holes in the chassis and push the rubber mounts through the holes.

Chapter 5. Installing or replacing hardware 59

8. Pull on the tips of the rubber mounts until the rear fan assembly is secured in place.

Figure 39. Installing the rear fan assembly

9. Connect the rear fan assembly cable to the rear fan connector on the system board.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the front audio and USB assembly Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the front audio and USB assembly.

To replace the front audio and USB assembly, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

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5. Remove the optical drive. See Replacing the optical drive on page 43.

6. Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis.

Figure 40. Removing the optical drive bracket

7. Locate the front audio and USB assembly in the computer. See Locating components on page 11.

8. Remove the front fan assembly for easier access to the front audio and USB assembly cables. See Replacing the front fan assembly on page 56.

9. Disconnect the front audio and USB assembly cables from the system board. See Locating parts on the system board on page 12.

Note: Ensure that you note the locations of the cables when you disconnect the cables from the system board.

Chapter 5. Installing or replacing hardware 61

10. Remove the screw that secures the front audio and USB assembly bracket to the chassis to remove the bracket from the chassis.

Figure 41. Removing the front audio and USB assembly

11. Install the new front audio and USB assembly bracket into the chassis and align the screw hole in the bracket with the corresponding hole in the chassis.

12. Install the screw to secure the bracket to the chassis.

13. Reconnect the front audio and USB assembly cables to the front audio connector and the front USB connector on the system board. See Locating parts on the system board on page 12.

14. Reinstall the front fan assembly. See Replacing the front fan assembly on page 56.

15. Reinstall the optical drive bracket into the chassis. Then, reinstall the optical drive into the chassis. See Replacing the optical drive on page 43.

16. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the internal speaker Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the internal speaker.

To replace the internal speaker, do the following:

1. Turn off the computer and disconnect all power cords from electrical outlets.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Remove the front bezel. See Removing and reinstalling the front bezel on page 37.

4. Remove the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

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5. Remove the optical drive. See Replacing the optical drive on page 43.

6. Pivot the optical drive bracket as shown in the following illustration and then remove it from the chassis.

Figure 42. Removing the optical drive bracket

7. Remove the front fan assembly for easier access to the internal speaker cable. See Replacing the front fan assembly on page 56.

8. Locate the internal speaker in the computer. See Locating components on page 11.

9. Disconnect the internal speaker cable from the system board. See Locating parts on the system board on page 12.

Note: Ensure that you note the locations of the cables when you disconnect the cables from the system board.

Chapter 5. Installing or replacing hardware 63

10. Pivot the internal speaker a small amount and then slide the internal speaker as shown to completely remove the internal speaker from the chassis.

Figure 43. Removing the internal speaker

11. Position the new internal speaker into the two metal clips 1 and push the internal speaker toward the two metal clips until it is secured in place.

Figure 44. Installing the internal speaker

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12. Reconnect the internal speaker cable to the internal speaker connector on the system board. See Locating parts on the system board on page 12.

13. Reinstall the front fan assembly. See Replacing the front fan assembly on page 56.

14. Reinstall the optical drive bracket into the chassis. Then, reinstall the optical drive into the chassis. See Replacing the optical drive on page 43.

15. Reinstall the PCI card holder. See Removing and reinstalling the PCI card holder on page 38.

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Replacing the keyboard or mouse Attention: Do not open your computer or attempt any repair before reading and understanding the Important safety information on page v.

This section provides instructions on how to replace the keyboard or mouse.

To replace the keyboard or mouse, do the following:

1. Disconnect the old keyboard cable or mouse cable from the computer.

2. Connect a new keyboard or mouse to one of the USB connectors on the computer. Depending on where you want to connect the new keyboard or mouse, see Locating connectors, controls, and indicators on the front of your computer on page 8 or Locating connectors on the rear of your computer on page 9.

Figure 45. Connecting the USB keyboard or mouse

What to do next:

To work with another piece of hardware, go to the appropriate section.

To complete the installation or replacement, go to Completing the parts replacement on page 65.

Completing the parts replacement After completing the installation or replacement for all parts, you need to reinstall the computer cover and reconnect cables. Depending on the parts you installed or replaced, you might need to confirm the updated information in the Setup Utility program. Refer to Chapter 7 Using the Setup Utility program on page 75.

To reinstall the computer cover and reconnect cables to your computer, do the following:

1. Make sure that all components have been reassembled correctly and that no tools or loose screws are left inside your computer. See Locating components on page 11 for the locations of various components in your computer.

2. If you have removed the front bezel, reinstall it.

Chapter 5. Installing or replacing hardware 65

3. Reinstall the PCI card holder if you have removed it. See Removing and reinstalling the PCI card holder on page 38.

4. Make sure that the cables are routed correctly before reinstalling the computer cover. Keep cables clear of the hinges and sides of the computer chassis to avoid interference with reinstalling the computer cover.

5. Align the cover with the chassis and then close the cover to engage the cover latch.

Figure 46. Reinstalling the computer cover

6. Use the key to lock the keylock on the computer cover. See Locking the computer cover on page 30.

7. If there is a padlock available, lock the computer cover. See Installing a padlock on page 31.

8. If there is an integrated cable lock available, lock the computer. See Attaching an integrated cable lock on page 32.

9. Reconnect the external cables and power cords to the computer. See Locating connectors on the rear of your computer on page 9.

10. To update your configuration, refer to Chapter 7 Using the Setup Utility program on page 75.

Note: In most areas of the world, Lenovo requires the return of the defective Customer Replaceable Unit (CRU). Information about this will come with the CRU or will come a few days after the CRU arrives.

Obtaining device drivers You can obtain device drivers that are not preinstalled in your operating system at http://www.lenovo.com/support. Installation instructions are provided in readme files with the device-driver files.

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Chapter 6. Recovery information

This chapter provides information about the recovery solutions provided by Lenovo.

Recovery information on page 67

Recovery information for the Windows 8 or Windows 8.1 operating system on page 73

Recovery information This chapter provides information about the recovery solutions provided by Lenovo.

This chapter contains the following topics:

Creating and using recovery media

Performing backup and recovery operations

Using the Rescue and Recovery workspace

Creating and using a rescue medium

Installing or reinstalling device drivers

Solving recovery problems

Notes:

1. The recovery information in this chapter only applies to the computers that have the Rescue and Recovery program or the Product Recovery program installed. If the Enhanced Backup and Restore icon in the Lenovo ThinkVantage Tools program is dimmed, it indicates that you need to install the Rescue and Recovery program manually before enabling its features. To install the Rescue and Recovery program, do the following:

a. Click Start All Programs Lenovo ThinkVantage Tools, and double-click Enhanced Backup and Restore.

b. Follow the instructions on the screen.

c. When the installation process completes, the Enhanced Backup and Restore icon is activated.

2. There are a variety of methods to choose from when considering how to recover in the event of a software- or hardware-related problem. Some methods vary depending on the type of operating system that is installed.

3. The product on the recovery media may be used only for the following purposes:

Restore the product preinstalled on your computer

Reinstall the product

Modify the product using the Additional Files

Creating and using recovery media You can use recovery media to restore the hard disk drive to the factory default state. Recovery media are useful if you transfer the computer to another area, sell the computer, recycle the computer, or put the computer in an operational state after all other methods of recovery have failed. As a precautionary measure, it is important to create recovery media as early as possible.

Note: The recovery operations you can perform using recovery media vary depending on the operating system from which the recovery media were created. The recovery media might contain a boot medium and a data medium. Your Microsoft Windows license permits you to create only one data medium, so it is important that you store the recovery media in a safe place after you have made them.

Copyright Lenovo 2012, 2014 67

Creating recovery media This section provides instructions on how to create recovery media.

Note: On the Windows 7 operating system, you can create recovery media using discs or external USB storage devices.

To create recovery media on the Windows 7 operating system, click Start All Programs Lenovo ThinkVantage Tools Factory Recovery Disks. Then, follow the instructions on the screen.

Using recovery media This section provides instructions on how to use recovery media.

On the Windows 7 operating system, you can use recovery media to restore the contents of the hard disk drive to the factory default state. Also, you can use recovery media to put the computer in an operational state after all other methods of hard disk drive recovery have failed.

Attention: When you use recovery media to restore the contents of the hard disk to the factory default state, all the files currently on the hard disk drive will be deleted and replaced by the factory default files.

To use recovery media on the Windows 7 operating system, do the following:

1. Depending on the type of your recovery media, connect the boot medium (memory key or other USB storage device) to the computer, or insert the boot disc into the optical drive.

2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

3. Select the desired startup device and press Enter. The restore process begins.

4. Follow the instructions on the screen to complete the operation.

Note: After restoring your computer hard disk drive to the factory default state, you might have to reinstall device drivers for some devices. See Reinstalling device drivers on page 72.

Performing backup and recovery operations The Rescue and Recovery program enables you to back up all your hard disk drive contents including the operating system, data files, software programs, and personal settings. You can designate where the Rescue and Recovery program stores the backup:

In a protected area of your hard disk drive

On the secondary hard disk drive if a secondary hard disk drive is installed in your computer

On an attached external USB hard disk drive

On a network drive

On recordable discs (a recordable optical drive is required for this option)

After you have backed up the contents of the hard disk drive, you can restore the complete contents of the hard disk drive, restore selected files only, or restore the Windows operating system and applications only while keeping the other data on your hard disk drive.

Performing a backup operation This section provides instructions on how to perform a backup operation using the Rescue and Recovery program.

To perform a backup operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

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1. From the Windows desktop, click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click Back up your hard drive and select backup operation options. Then, follow the instructions on the screen to complete the backup operation.

Performing a recovery operation This section provides instructions on how to perform a recovery operation using the Rescue and Recovery program.

To perform a recovery operation using the Rescue and Recovery program on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click the Restore your system from a backup icon.

4. Follow the instructions on the screen to complete the recovery operation.

For more information about performing a recovery operation from the Rescue and Recovery workspace, see Using the Rescue and Recovery workspace on page 69.

Using the Rescue and Recovery workspace The Rescue and Recovery workspace resides in a protected, hidden area of your hard disk drive that operates independently from the Windows operating system. This enables you to perform recovery operations even if you cannot start the Windows operating system. You can perform the following recovery operations from the Rescue and Recovery workspace:

Rescue files from your hard disk drive or from a backup: The Rescue and Recovery workspace enables you to locate files on your hard disk drive and transfer them to a network drive or other recordable media, such as a USB device or a disc. This solution is available even if you did not back up your files or if changes were made to the files since your last backup operation. You can also rescue individual files from a Rescue and Recovery backup located on your local hard disk drive, a USB device, or a network drive.

Restore your hard disk drive from a Rescue and Recovery backup: If you have backed up your hard disk drive using the Rescue and Recovery program, you can restore the hard disk drive from a Rescue and Recovery backup, even if you cannot start the Windows operating system.

Restore your hard disk drive to the factory default state: The Rescue and Recovery workspace enables you to restore the complete contents of your hard disk drive to the factory default state. If you have multiple partitions on your hard disk drive, you have the option to restore the C: partition and leave the other partitions intact. Because the Rescue and Recovery workspace operates independently from the Windows operating system, you can restore the hard disk drive to the factory default state even if you cannot start the Windows operating system.

Attention: If you restore the hard disk drive from a Rescue and Recovery backup or restore the hard disk drive to the factory default settings, all files on the primary hard disk drive partition (usually drive C:) will be deleted in the recovery process. If possible, make copies of important files. If you are unable to start the Windows operating system, you can use the rescue files feature of the Rescue and Recovery workspace to copy files from your hard disk drive to other media.

To start the Rescue and Recovery workspace, do the following:

1. Make sure the computer is turned off.

Chapter 6. Recovery information 69

2. Turn on your computer. When you see the logo screen, press Enter, and then press F11 to enter the Rescue and Recovery workspace.

3. If you have set a Rescue and Recovery password, type your password when prompted. The Rescue and Recovery workspace opens after a short delay.

Note: If the Rescue and Recovery workspace fails to open, see Solving recovery problems on page 72.

4. Do one of the following:

To rescue files from your hard disk drive, click Rescue files and follow the instructions on the screen.

To restore your hard disk drive from a Rescue and Recovery backup or to restore your hard disk drive to the factory default settings, click Full Restore and follow the instructions on the screen.

For more information about the features of the Rescue and Recovery workspace, click Help.

Note: After restoring your hard disk drive to the factory default state, you might have to reinstall device drivers for some devices. See Reinstalling device drivers on page 72.

Creating and using a rescue medium With a rescue medium, such as a disc or a USB hard disk drive, you can recover the computer from failures that prevent you from gaining access to the Rescue and Recovery workspace on your hard disk drive.

Notes:

1. The recovery operations you can perform using a rescue medium vary depending on the operating system.

2. The rescue disc can be started in all types of optical drives.

Creating a rescue medium This section provides instructions on how to create a rescue medium.

To create a rescue medium on the Windows 7 operating system, do the following:

1. From the Windows desktop, click Start All Programs Lenovo ThinkVantage Tools Enhanced Backup and Restore. The Rescue and Recovery program opens.

2. In the Rescue and Recovery main window, click the Launch advanced Rescue and Recovery arrow.

3. Click the Create Rescue Media icon. The Create Rescue and Recovery Media window opens.

4. In the Rescue Media area, select the type of the rescue medium you want to create. You can create a rescue medium using a disc, a USB hard disk drive, or a secondary internal hard disk drive.

5. Click OK and follow the instructions on the screen to create a rescue medium.

Using a rescue medium This section provides instructions on how to use the rescue medium you have created.

If you have created a rescue medium using a disc, use the following instructions to use the rescue medium:

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

3. In the Please select boot device window, select the desired optical drive as the first boot device. Then, insert the rescue disc into the optical drive and press Enter. The rescue medium starts.

If you have created a rescue medium using a USB hard disk drive, use the following instructions to use the rescue medium:

1. Attach the USB hard disk drive to one of the USB connectors on your computer.

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2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window opens, release the F12 key.

3. In the Please select boot device window, select the USB hard disk drive as the first boot device and press Enter. The rescue medium starts.

When the rescue medium starts, the Rescue and Recovery workspace opens. The help information for each feature is available from the Rescue and Recovery workspace. Follow the instructions to complete the recovery process.

Reinstalling preinstalled applications and device drivers Your computer has provisions that enable you to reinstall selected factory-installed applications and device drivers.

Reinstalling preinstalled applications

This section provides instructions on how to reinstall preinstalled applications.

To reinstall the selected applications preinstalled on your Lenovo computer, do the following:

1. Turn on the computer.

2. Go to the C:\SWTOOLS directory.

3. Open the apps folder. Within the apps folder, there are several subfolders named for various applications installed in your computer.

4. Open the appropriate application subfolder.

5. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation.

Reinstalling preinstalled device drivers

This section provides instructions on how to reinstall preinstalled device drivers.

Attention: When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

To reinstall the device driver for a factory-installed device, do the following:

1. Turn on the computer.

2. Go to the C:\SWTOOLS directory.

3. Open the DRIVERS folder. Within the DRIVERS folder, there are several subfolders named for various devices installed in your computer, such as AUDIO or VIDEO.

4. Open the appropriate device subfolder.

5. Do one of the following:

In the device subfolder, look for a SETUP.exe file. Double-click the file and follow the instructions on the screen to complete the installation.

In the device subfolder, look for a README.txt file or a file with the .txt extension. This file might be named after the operating system, such as WIN98.txt. The TXT file contains information about how to install the device driver. Follow the instructions to complete the installation.

If the device subfolder contains a file with the .inf extension and you want to install the device driver using the INF file, refer to your Windows Help and Support information system for detailed information about how to install the device driver.

Note: If you need updated device drivers, see Getting the latest device drivers for your computer on page 91 for more information.

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Reinstalling software programs If a software program you installed on your computer is not working correctly, you might need to remove and reinstall it. Reinstalling overwrites the existing programs files and usually fixes any problems that you might have had with that program.

To remove a program in your system, see Microsoft Windows help system for detailed information.

To reinstall the program, do one of the following:

Note: The method of reinstalling a program varies from program to program. Refer to the documentation provided with the program to see if your program has special installation instructions.

To reinstall most commercially available programs in your system, see Microsoft Windows help system for more information.

To reinstall selected application programs that came preinstalled from Lenovo, do the following:

1. Turn on the computer.

2. Go to the C:\SWTOOLS directory.

3. Open the APPS folder. Within the APPS folder, there are several subfolders named for various applications installed in your computer.

4. Open the appropriate application subfolder.

5. In the application subfolder, look for a SETUP.EXE file or other appropriate EXE files for setup. Double-click the file and follow the instructions on the screen to complete the installation.

Reinstalling device drivers To reinstall a device driver for an option you installed, refer to the documentation that comes with the option.

When you reinstall device drivers, you are changing the current configuration of your computer. Reinstall device drivers only when it is necessary to correct a problem with your computer.

For more information about reinstalling device drivers that came with your computer, see Reinstalling preinstalled applications and device drivers on page 71.

Solving recovery problems If you are unable to access the Rescue and Recovery workspace or the Windows environment, do one of the following:

Use a rescue medium to start the Rescue and Recovery workspace. See Creating and using a rescue medium on page 70.

Use recovery media if all other methods of recovery have failed and you need to restore the hard disk drive to the factory default settings. See Creating and using recovery media on page 67.

Note: If you are unable to access the Rescue and Recovery workspace or the Windows environment from a rescue medium or recovery media, you might not have the rescue device (an internal hard disk drive, a disc, a USB hard disk drive, or other external devices) set as the first boot device in the startup device sequence. You must first make sure that your rescue device is set as the first boot device in the startup device sequence in the Setup Utility program. See Selecting a startup device on page 77 for detailed information about temporarily or permanently changing the startup device sequence. For more information about the Setup Utility program, see Chapter 7 Using the Setup Utility program on page 75.

It is important to create a rescue medium and a set of recovery media as early as possible and store them in a safe place for future use.

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Recovery information for the Windows 8 or Windows 8.1 operating system This section provides information about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system.

Refreshing your computer If your computer does not perform well and the problem might be caused by a recently installed program, you can refresh your computer without losing your personal files or changing your settings.

Attention: If you refresh your computer, the programs that came with your computer and the programs that you installed from Windows Store will be reinstalled, but all other programs will be removed.

To refresh your computer, do one of the following:

For Windows 8:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings General.

2. In the Refresh your PC without affecting your files section, click Get started.

For Windows 8.1:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings Update and recovery Recovery.

2. In the Refresh your PC without affecting your files section, click Get started.

Resetting your computer to the factory default settings You can reset your computer to the factory default settings. Resetting the computer will reinstall the operating system, and reinstall all the programs and settings that came with your computer.

Attention: If you reset your computer, all your personal files and settings will be deleted. To avoid data loss, make a backup copy of all the data that you want to keep.

To reset your computer, do one of the following:

For Windows 8:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings General.

2. In the Remove everything and reinstall Windows section, click Get started.

For Windows 8.1:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings Update and recovery Recovery.

2. In the Remove everything and reinstall Windows section, click Get started.

Using the advanced startup options Advanced startup options enable you to change the startup settings of your Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.

To use the advanced startup options, do the following:

For Windows 8:

Chapter 6. Recovery information 73

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings General.

2. In the Advanced startup section, click Restart now Troubleshoot Advanced options.

3. Restart your computer following the instructions on the screen.

For Windows 8.1:

1. Move the pointer to the top-right or bottom-right corner of the screen to display the charms. Click Settings Change PC settings Update and recovery Recovery.

2. In the Advanced startup section, click Restart now Troubleshoot Advanced options.

3. Restart your computer following the instructions on the screen.

Recovering your operating system if Windows 8 or Windows 8.1 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 8 or Windows 8.1 operating system. This enables you to recover or repair the operating system even if the Windows 8 or Windows 8.1 operating system fails to start.

After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.

Note: Ensure that your computer is connected to ac power during the recovery process.

For more details about the recovery solutions provided on computers preinstalled with the Windows 8 or Windows 8.1 operating system, refer to the help information system of the Windows 8 or Windows 8.1 operating system.

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Chapter 7. Using the Setup Utility program

The Setup Utility program is used to view and change the configuration settings of your computer, regardless of which operating system you are using. However, the operating system settings might override any similar settings in the Setup Utility program.

Starting the Setup Utility program To start the Setup Utility program, do the following:

1. Make sure your computer is turned off.

2. Repeatedly press and release the F1 key when turning on the computer. When you hear multiple beeps or see a logo screen, release the F1 key.

Note: If a Power-On Password or an Administrator Password has been set, the Setup Utility program menu will not be displayed until you type the correct password. For more information, see Using passwords on page 75.

When the POST detects that the hard disk drive has been removed from your computer or the memory module size has decreased, an error message will be displayed when you start the computer and you will be prompted to do one of the following:

Press F1 to enter the Setup Utility program.

Note: After you enter the Setup Utility program, press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit. The error message will not be displayed again.

Press F2 to bypass the error message and log in to the operating system.

Viewing and changing settings The Setup Utility program menu lists various items about the system configuration. To view or change settings, start the Setup Utility program. See Starting the Setup Utility program on page 75. Then, follow the instructions on the screen.

You can use either the keyboard or the mouse to navigate through BIOS menu choices. The keys used to perform various tasks are displayed at the bottom of each screen.

Using passwords By using the Setup Utility program, you can set passwords to prevent unauthorized access to your computer and data. The following types of passwords are available:

Power-On Password

Administrator Password

Hard Disk Password

You do not have to set any passwords to use your computer. However, using passwords improves computing security. If you decide to set any passwords, read the following sections.

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Password considerations A password can be any combination of up to 64 alphabetic and numeric characters. For security reasons, it is recommended to use a strong password that cannot be easily compromised. To set a strong password, use the following guidelines:

Have at least eight characters in length

Contain at least one alphabetic character and one numeric character

Setup Utility program and hard disk drive passwords are not case sensitive

Not be your name or your user name

Not be a common word or a common name

Be significantly different from your previous passwords

Power-On Password When a Power-On Password is set, you are prompted to type a valid password each time the computer is turned on. The computer cannot be used until the valid password is typed in.

Administrator Password Setting an Administrator Password deters unauthorized users from changing configuration settings. If you are responsible for maintaining the configuration settings of several computers, you might want to set an Administrator Password.

When an Administrator Password is set, you are prompted to type a valid password each time you try to access the Setup Utility program. The Setup Utility program cannot be accessed until a valid password is typed in.

If both the Power-On Password and Administrator Password are set, you can type either password. However, you must use your Administrator Password to change any configuration settings.

Hard Disk Password Setting a Hard Disk Password prevents unauthorized access to the data on the hard disk drive. When a Hard Disk Password is set, you are prompted to type a valid password each time you try to access the hard disk drive.

Notes:

The Hard Disk Password applies to the hard disk drives that are connected to the SATA connectors only.

After you set a Hard Disk Password, your data on the hard disk drive is protected even if the hard disk drive is removed from one computer and installed in another.

If the Hard Disk Password is forgotten, there is no way to reset the password or recover data from the hard disk drive.

Setting, changing, and deleting a password To set, change, or delete a password, do the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. From the Setup Utility program main menu, select Security.

3. Depending on the password type, select Set Power-On Password, Set Administrator Password, or Hard Disk Password.

4. Follow the instructions on the right side of the screen to set, change, or delete a password.

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Note: A password can be any combination of up to 64 alphabetic and numeric characters. For more information, see Password considerations on page 76.

Erasing lost or forgotten passwords (clearing CMOS) This section provides instructions on how to erase lost or forgotten passwords, such as a user password.

To erase a lost or forgotten password, do the following:

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Locate the Clear CMOS /Recovery jumper on the system board. See Locating parts on the system board on page 12.

4. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

5. Reinstall the computer cover and connect the power cord. See Completing the parts replacement on page 65.

6. Turn on the computer and leave it on for approximately 10 seconds. Then, turn off the computer by holding the power switch for approximately five seconds.

7. Repeat step 1 through step 2.

8. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

9. Reinstall the computer cover and connect the power cord. See Completing the parts replacement on page 65.

Enabling or disabling a device This section provides information on how to enable or disable user access to the following devices:

USB Configuration Use this option to enable or disable a USB connector. When a USB connector is disabled, the device connected to the USB connector cannot be used.

SATA Configuration Use this option to enable or disable a SATA connector or an external SATA connector.

To enable or disable a device, do the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. Depending on the device you want to enable or disable, do one of the following:

From the Setup Utility program main menu, select Devices South Bridge USB Configuration to enable or disable a USB device.

From the Setup Utility program main menu, select Advanced SATA Configuration to enable or disable an internal or external SATA device.

3. Select the desired settings and press Enter.

4. Press F10 to save changes and exit the Setup Utility program. See Exiting the Setup Utility program on page 79.

Selecting a startup device If your computer does not start up from a device such as the disc or hard disk drive as expected, do one of the following to select the startup device you want.

Chapter 7. Using the Setup Utility program 77

Selecting a temporary startup device Use this procedure to select a temporary startup device.

Note: Not all discs and hard disk drives are bootable.

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When the Please select boot device window displays, release the F12 key.

3. Select the desired startup device and press Enter. The computer will start up from the device you selected.

Note: Selecting a startup device from the Please select boot device window does not permanently change the startup sequence.

Selecting or changing the startup device sequence To view or permanently change the configured startup device sequence, do the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. From the Setup Utility program main menu, select Startup.

3. Select the devices for the Primary Startup Sequence, the Automatic Startup Sequence, and the Error Startup Sequence. Read the information displayed on the right side of the screen.

4. Press F10 to save changes and exit the Setup Utility program. See Exiting the Setup Utility program on page 79.

Enabling ErP compliance mode and Deep Sx You can enable the ErP compliance mode and Deep Sx through the Devices menu in the Setup Utility program to reduce the consumption of electricity when your computer is in standby or off mode.

To enable ErP compliance mode and Deep Sx in the Setup Utility program, do the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. From the Setup Utility program main menu, select Devices South Bridge.

3. Select Deep Sx and press Enter.

4. Select Enabled in S4 and S5 and press Enter.

5. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Note: When ErP compliance mode and Deep Sx are enabled, you can wake up your computer by doing one of the following:

Pressing the power switch

Enabling the wake up on alarm feature

The wake up on alarm feature enables your computer to wake up at a set time. To enable the wake up on alarm feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select Power Automatic Power On, and press Enter.

3. Select Wake Up on Alarm and press Enter. Then follow the instructions on the screen.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Enabling the after power loss feature

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The after power loss feature enables your computer to wake up when the power supply resumes after a sudden loss of electricity. To enable the after power loss feature, do the following:

1. Start the Setup Utility program.

2. From the Setup Utility program main menu, select Power After Power Loss, and press Enter.

3. Select Power On and press Enter.

4. Press F10 to save changes and exit the Setup Utility program. Press Enter when prompted to confirm the exit.

Exiting the Setup Utility program After you finish viewing or changing settings, press Esc to return to the Setup Utility program main menu. You might have to press Esc several times. Do one of the following:

If you want to save the new settings, press F10 to save changes and exit the Setup Utility program.

If you do not want to save the settings, select Exit Discard Changes and Exit, and then press Enter. When the Reset Without Saving window shows, select Yes, and then press Enter to exit the Setup Utility program.

If you want to return to the default settings, press F9 to load the default settings, and then press F10 to save and exit the Setup Utility program.

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Chapter 8. Configuring RAID

This chapter provides instructions on how to install hard disk drives and configure Redundant Array of Independent Disks (RAID) for your computer. Depending on your computer model, RAID can be enabled by Intel Enterprise Rapid Store Technology enterprise (RSTe) or the LSI MegaRAID BIOS.

Note: The RAID configuration information described in this chapter is only applicable in the Windows environment. For information about configuring RAID in the Linux environment, contact your Linux software provider.

This chapter provides information about the following topics:

Configuring RAID with Intel RSTe on page 81

Quick RAID setup using the LSI MegaRAID BIOS configuration utility on page 83

Configuring RAID with Intel RSTe If your computer comes with Intel RSTe, you can follow the sections below to configure RAID with Intel RSTe.

This section provides information about the following topics:

Installing SATA or SAS hard disk drives on page 81

Configuring SATA or SAS RAID functionality with Intel RSTe configuration utility on page 82

Installing SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID:

RAID Level 0 - Striped disk array

A RAID Level 0 hard disk drive group consisting of at least two hard disk drives

Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, 64 KB, or 128 KB

Better performance without fault tolerance

RAID Level 1 - Mirrored disk array

A RAID Level 1 hard disk drive group consisting of two hard disk drives

Improved read performance and 100% redundancy

RAID Level 5 - Block-level striped disk array with distributed parity

A RAID Level 5 hard disk drive group consisting of at least three hard disk drives

Supported strip size: 4 KB, 8 KB, 16 KB, 32 KB, or 64 KB

Better performance and fault tolerance

RAID Level 5 by using Intel RSTe supports SATA hard disk drives only

Ensure that the correct hard disk drive enablement module is installed in your computer:

If zero to three SATA hard disk drives or solid-state drives are installed, no hard disk drive enablement module is needed.

If there are any SAS hard disk drives installed, the SAS hard disk drive enablement module (one to three hard disk drives) is required.

Copyright Lenovo 2012, 2014 81

For more information about the hard disk drive enablement module, see Installing or replacing a hard disk drive enablement module on page 52.

Configuring SATA or SAS RAID functionality with Intel RSTe configuration utility This section describes the information about configuring SATA or SAS RAID functionality with the Intel RSTe configuration utility.

Note: The Intel RSTe configuration utility assumes that your computer is installed with more than one hard disk drive. Therefore, if only one hard disk drive is installed in your computer, the following information does not apply.

This section provides information about the following topics:

Entering the Intel RSTe configuration utility on page 82

Creating RAID volumes using the Intel RSTe configuration utility on page 82

Deleting RAID volumes using the Intel RSTe configuration utility on page 83

Resetting hard disk drives to non-RAID on page 83

Entering the Intel RSTe configuration utility This section provides instructions on how to enter the Intel RSTe configuration utility.

During the computer startup, follow the instructions on the screen. Press Ctrl+I to enter the Intel RSTe configuration utility.

The following four options are displayed after you enter the Intel RSTe configuration utility.

1. Create RAID Volume

2. Delete RAID Volume

3. Reset Disks to Non-RAID

4. Exit

Press the up and down arrow keys to select an option. Press Enter to enter the selected menu. Press Esc to exit the Intel RSTe configuration utility, or select Exit, and then press Enter to exit the Intel RSTe configuration utility.

Creating RAID volumes using the Intel RSTe configuration utility This section provides instructions on how to use the Intel RSTe configuration utility to create RAID volumes.

To create a RAID volume, do the following:

1. Enter the Intel RSTe configuration utility. See Entering the Intel RSTe configuration utility on page 82.

2. Press the up and down arrow keys to select Create RAID Volume, and then press Enter to view the CREATE VOLUME MENU window.

3. The following five options are displayed. Press the up and down arrow keys to select an option. After you configure an option, press Tab or Enter to go to the next option.

a. Name: Volume name. You can use the default name or type a preferred name.

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b. RAID Level: You can change the RAID Level to one of the following:

RAID Level 0

RAID Level 1

RAID Level 5 (not supported on SATA hard disk drives when the SAS hard disk drive enablement module is installed)

c. Disks: Press Enter to enter the SELECT DISKS MENU window. Follow the instructions at the bottom of the menu to select hard disk drives, and then press Enter to complete the configuration.

d. Strip Size: Press the up and down arrow keys to select a strip size.

e. Capacity: Customize the capacity of the RAID volume. The default RAID volume is the largest value.

4. Press Enter to finish configuring all the five options. When prompted, press Y to confirm the creation of the new RAID volume.

5. After the new RAID volume is created, the information about the RAID volume will be displayed under DISK/VOLUME INFORMATION, such as ID number, name, RAID level, strip size, volume size, status, and whether it is a bootable volume.

Deleting RAID volumes using the Intel RSTe configuration utility This section provides instructions on how to use the Intel RSTe configuration utility to delete RAID volumes.

To delete a RAID volume, do the following:

1. Enter the Intel RSTe configuration utility. See Entering the Intel RSTe configuration utility on page 82.

2. Press the up and down arrow keys to select Delete RAID Volume. Press Enter to enter the DELETE VOLUME MENU window.

3. Press the up and down arrow keys to select the RAID volume that is not needed. Press Del to delete it from the RAID Volumes list.

4. When prompted, press Y to confirm the deletion of the selected RAID volume.

Resetting hard disk drives to non-RAID This section provides instructions on how to reset hard disk drives to non-RAID.

To reset hard disk drives to non-RAID, do the following:

1. Enter the Intel RSTe configuration utility. See Entering the Intel RSTe configuration utility on page 82.

2. Press the up and down arrow keys to select Reset Disks to Non-RAID. Press Enter to enter the RESET RAID DATA window.

3. Use the up and down arrow keys and the space key to mark individual hard disk drive to be reset, and then press Enter to complete the selection.

4. When prompted, press Y to confirm the reset action.

5. If the hard disk drive you reset is part of a RAID volume, the computer might detect that the RAID volume is degraded. In this case, you are prompted to select a hard disk drive to initiate a rebuild process.

6. Select an available hard disk drive, and then press Enter to initiate the rebuild process.

Note: Press Esc to cancel a rebuild process and leave the RAID volume in the degraded status. In the Main Menu window under DISK/VOLUME INFORMATION, you will see that the status of the RAID volume has changed to Degraded.

Quick RAID setup using the LSI MegaRAID BIOS configuration utility Notes:

The LSI MegaRAID SAS adapter and the LSI MegaRAID BIOS configuration utility are only available on some models.

Chapter 8. Configuring RAID 83

The procedures described in this section are intended to guide you through a quick setup of basic RAID functions with the LSI MegaRAID SAS adapter. For advanced setup and configuration using this adapter, refer to the complete MegaRAID SAS Software User Guide that is available at http://support.lenovo.com/en_US/guides-and-manuals/detail.page?DocID=UM007543.

This section provides information about the following topics:

Installing SATA or SAS hard disk drives on page 84

Entering the LSI MegaRAID BIOS configuration utility on page 84

Creating RAID volumes using the LSI MegaRAID BIOS configuration utility on page 85

Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility on page 85

Setting the hot spare hard disk drive on page 86

Installing SATA or SAS hard disk drives Ensure that your computer has the minimum number of SATA or SAS hard disk drives installed for the following supported levels of RAID:

RAID Level 0 - Striped disk array

A RAID Level 0 hard disk drive group consisting of at least one hard disk drive

Supported strip sizes: 8 KB to 1 MB

Better performance without fault tolerance

RAID Level 00 - Spanned hard disk drive group with a series of RAID 0 hard disk drive groups

A RAID Level 00 hard disk drive group consisting of two hard disk drives

Supported strip sizes: 8 KB to 1 MB

Better performance without fault tolerance

RAID Level 1 - Mirrored disk array

A RAID Level 1 hard disk drive group consisting of two hard disk drives

Improved read performance and 100% redundancy

RAID Level 5 - Block-level striped disk array with distributed parity

A RAID Level 5 hard disk drive group consisting of at least three hard disk drives

Supported strip sizes: 8 KB to 1 MB

Better performance and fault tolerance

RAID Level 5 is supported by some models of LSI MegaRAID adapter cards

Ensure that the LSI MegaRAID SAS adapter card is installed in your computer, and that the hard disk drives are connected to this adapter card and not to the connectors on the system board.

Entering the LSI MegaRAID BIOS configuration utility This section provides instructions on how to enter the LSI MegeRAID BIOS configuration utility.

To enter the LSI MegaRAID BIOS configuration utility, do the following:

1. During the computer startup, follow the instructions on the screen.

2. Press Ctrl+H to enter the CONTROLLER SELECTION window.

3. Select the controller you want to configure, and then click Start to enter the LSI MegaRAID BIOS configuration utility.

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Creating RAID volumes using the LSI MegaRAID BIOS configuration utility This section provides instructions on how to create RAID volumes using the LSI MegaRAID BIOS configuration utility.

To create RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following:

1. Click Configuration Wizard on the WebBIOS main screen to enter the Choosing the Configuration Type window.

2. Press the up and down arrow keys to select one of the three configuration types:

Clear Configuration: Clear the existing configuration.

New Configuration: Clear the existing configuration and create new configuration.

Add Configuration: Retain the existing storage configuration and add new hard disk drives. The new configuration will not cause any data loss.

3. Select Add Configuration, and then click Next. The following two options are displayed in the Configuration Method window.

Manual Configuration: Manually create hard disk drive groups and virtual hard disk drives, and set parameters.

Automatic Configuration: Automatically create an optimal RAID configuration.

4. Select Manual Configuration, and then click Next. The Drive Group Definition window is displayed. To create hard disk drive groups, do the following:

a. Select one or more hard disk drives for the group (keep pressing Ctrl while selecting more than one hard disk drive).

b. Click Add To Array to move the selected hard disk drives to Drive Groups.

c. Click Accept DG to create the hard disk drive group.

d. Repeat the above steps if you want to create more than one hard disk drive group.

5. Click Next. The Span Definition window is displayed. Select the hard disk drive group that you want to add to a span, and then click Add to SPAN. Repeat this step until you have selected all the hard disk drive groups you want.

6. Click Next. The Virtual Drive Definition window is displayed. Change the virtual hard disk drive options from the default settings listed on the screen to the settings you want. Click Accept, and then follow the instructions on the screen to customize your settings.

7. Click Next, and the Preview window is displayed.

8. Check your settings, and then click Accept.

9. Click Yes to save the configuration.

Deleting RAID volumes using the LSI MegaRAID BIOS configuration utility This section provides instructions on how to delete RAID volumes using the LSI MegaRAID BIOS configuration utility.

To delete RAID volumes using the LSI MegaRAID BIOS configuration utility, do the following:

1. Enter the LSI MegaRAID BIOS configuration utility. See Entering the LSI MegaRAID BIOS configuration utility on page 84.

2. Select the virtual hard disk drives you want to delete, and then the Virtual Drive window is displayed.

3. Click Delete, and then click Go.

Chapter 8. Configuring RAID 85

4. Click Yes to save your changes.

Setting the hot spare hard disk drive This section provides instructions on how to set the hot spare hard disk drive.

To set the hot space hard disk drive, do the following:

1. Enter the LSI MegaRAID BIOS configuration utility. See Entering the LSI MegaRAID BIOS configuration utility on page 84.

2. Select the hard disk drive you want to set as the hot spare hard disk drive. The Drive window is displayed.

3. Select Make Global HSP or Make Dedicated HSP, and then click Go.

4. The main screen of the LSI MegaRAID BIOS configuration utility is displayed, and the hard disk drive you selected is listed as a hot spare hard disk drive in the right pane.

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Chapter 9. Updating system programs

This chapter provides information about updating the POST and BIOS, and how to recover from a POST and BIOS update failure.

Using system programs System programs are the basic layer of software built into your computer. System programs include the POST, the BIOS, and the Setup Utility program. The POST is a set of tests and procedures that are performed each time you turn on your computer. The BIOS is a layer of software that translates instructions from other layers of software into electrical signals that the computer hardware can execute. You can use the Setup Utility program to view or change the configuration settings of your computer. See Chapter 7 Using the Setup Utility program on page 75 for detailed information.

Your computer system board has a module called electrically erasable programmable read-only memory (EEPROM, also referred to as flash memory). You can easily update the POST, the BIOS, and the Setup Utility program by starting your computer with a system-program-update disc or running a special update program from your operating system.

Lenovo might make changes and enhancements to the POST and BIOS. When updates are released, they are available as downloadable files on the Lenovo Web site at http://www.lenovo.com. Instructions for using the POST and BIOS updates are available in a TXT file that is included with the update files. For most models, you can download either an update program to create a system-program-update disc or an update program that can be run from the operating system.

Updating (flashing) the BIOS from a disc This section provides instructions on how to update (flash) the BIOS from a disc.

Note: You can download a self-starting bootable disc image (known as an ISO image) with the system program updates to create a system-program-update disc. Go to: http://www.lenovo.com/support

To update (flash) the BIOS from a disc on the Windows 8 (64-bit) or Windows 8.1 (64-bit) operating system, do the following:

1. Start the Setup Utility program. See Starting the Setup Utility program on page 75.

2. From the Setup Utility program main menu, select Exit OS Optimized Default Disabled.

3. Select Yes in the window displayed and press Enter to confirm your selection.

4. Press F10 to save changes and exit the Setup Utility program. See Exiting the Setup Utility program on page 79.

5. Repeatedly press and release F12 when turning on the computer. When the Startup Device Menu window opens, release F12.

6. From the Startup Device Menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins.

7. When prompted to change the serial number, it is suggested that you do not make this change by pressing N. However, if you do want to change the serial number, press Y, and then type in the serial number and press Enter.

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8. When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, and then type in the machine type and model and press Enter.

9. Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.

10. Restart your computer and start the Setup Utility program. See Starting the Setup Utility program on page 75.

11. From the Setup Utility program main menu, select Exit OS Optimized Default Enabled.

12. Select Yes in the window displayed and press Enter to confirm your selection.

13. Press F10 to save changes and exit the Setup Utility program. See Exiting the Setup Utility program on page 79.

To update (flash) the BIOS from a disc on other operating systems, do the following:

1. Turn off your computer.

2. Repeatedly press and release the F12 key when turning on the computer. When the Startup Device Menu window opens, release the F12 key.

3. From the Startup Device Menu window, select the desired optical drive as the startup device. Then, insert the disc into this optical drive and press Enter. The update begins.

4. When prompted to change the serial number, it is suggested that you do not make this change by pressing N. However, if you do want to change the serial number, press Y, then type in the serial number and press Enter.

5. When prompted to change the machine type and model, it is suggested that you do not make this change by pressing N. However, if you do want to change the machine type and model, press Y, then type in the machine type and model and press Enter.

6. Follow the instructions on the screen to complete the update. After the update is completed, remove the disc from the optical drive.

Updating (flashing) the BIOS from your operating system Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

To update (flash) the BIOS from your operating system, do the following:

1. Go to http://www.lenovo.com/support.

2. Do the following to locate the downloadable files for your machine type:

a. In the Enter a product number field, type your machine type and click Go.

b. Click Downloads and drivers.

c. Select BIOS from the Refine results drop-down list box to easily locate all the BIOS related links.

d. Click the BIOS update link.

3. Click the TXT file that contains the instructions for updating (flashing) the BIOS from your operating system.

4. Print these instructions. This is very important because these instructions will not be displayed on the screen after the download begins.

5. Follow the printed instructions to download, extract, and install the update.

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Recovering from a POST/BIOS update failure If the power to your computer is interrupted while the POST and BIOS is being updated, your computer might not restart correctly. If this happens, perform the following procedure to recover from the POST and BIOS update failure. This procedure is commonly called Boot-block Recovery.

1. Remove all media from the drives and turn off all attached devices and the computer. Then, disconnect all power cords from electrical outlets and disconnect all cables that are connected to the computer.

2. Remove the computer cover. See Removing the computer cover on page 36.

3. Locate the Clear CMOS /Recovery jumper on the system board. See Locating parts on the system board on page 12.

4. Remove any cables that impede access to the Clear CMOS /Recovery jumper.

5. Move the jumper from the standard position (pin 1 and pin 2) to the maintenance position (pin 2 and pin 3).

6. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

7. Reinstall the computer cover and reconnect the power cords for the computer and monitor to electrical outlets. See Completing the parts replacement on page 65.

8. Turn on the computer and then insert the POST and BIOS update (flash update) disc into the optical drive. Wait a few minutes. Then, the recovery session begins. The recovery session will take two to three minutes. During this time, a warning message will be displayed and no action is needed from you.

9. After the recovery session is completed, there will be no video, and your computer will automatically turn off.

10. Repeat step 1 through step 4.

11. Move the Clear CMOS /Recovery jumper back to the standard position (pin 1 and pin 2).

12. Reconnect any cables that were disconnected and reinstall the PCI card if removed.

13. Reinstall the computer cover and reconnect any cables that were disconnected.

14. Turn on the computer to restart the operating system.

Chapter 9. Updating system programs 89

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Chapter 10. Preventing problems

This chapter provides information that can help you avoid common problems and keep your computer running smoothly.

Keeping your computer current In some situations you may find it necessary to have the most current software programs, device drivers, or operating system. This section explains how to get the latest updates for your computer.

Select any of the following topics:

Getting the latest device drivers for your computer on page 91

Updating your operating system on page 91

Using System Update on page 92

Getting the latest device drivers for your computer Note: Because Lenovo makes constant improvements to its Web sites, the Web page contents are subject to change without notice, including the contents referenced in the following procedure.

You can download and install updated device drivers from the Lenovo Web site by doing the following:

Attention: Do not download updated device drivers from the Windows Update Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo.

1. Go to http://www.lenovo.com/support.

2. Click Download & Drivers.

3. Select the machine type of your computer from the machine type list.

4. Click the category of device for which you need the device driver.

5. Click the appropriate device driver.

6. Download and install the device driver.

Updating your operating system Microsoft makes updates available for the various Windows operating systems through the Microsoft Windows Update Web site. The Web site automatically determines what Windows updates are available for your specific computer and lists those updates only. Updates could include security fixes, new versions of Windows components (such as Media Player), fixes to other portions of the Windows operating system, or enhancements.

Attention: Do not download updated device drivers from the Windows Web site. The device drivers provided on the Windows Web site have not been tested by Lenovo and using them might cause unexpected problems. Obtain updated device drivers from Lenovo. See Getting the latest device drivers for your computer on page 91 for more information.

To access the Microsoft Windows Update site, do the following:

1. Go to http://windowsupdate.microsoft.com/.

2. Follow the instructions on the screen.

Copyright Lenovo 2012, 2014 91

Using System Update The System Update program helps you keep the software on your computer up-to-date. Update packages are stored on Lenovo servers and can be downloaded from the Lenovo Support Web site. Update packages can contain applications, device drivers, BIOS flashes, or software updates. When the System Update program connects to the Lenovo Support Web site, the System Update program automatically recognizes the machine type and model of your computer, the installed operating system, and the language of the operating system to determine what updates are available for your computer. The System Update program then displays a list of update packages and categorizes each update as critical, recommended, and optional to help you understand the importance. You have complete control of which updates to download and install. After you select the update packages you want, the System Update program automatically downloads and installs the updates without any further intervention from you.

The System Update program is preinstalled on most Lenovo computers and is ready to run. The only prerequisite is an active Internet connection. You can start the program manually, or you can use the schedule feature to enable the program to search for updates automatically at specified intervals. You also can predefine scheduled updates to search by severity (critical updates, critical and recommended updates, or all updates) so the list you choose from contains only those update types that are of interest to you.

To open the System Update program, see Accessing Lenovo programs on the Windows 7 operating system on page 5 or Accessing Lenovo programs on the Windows 8 or Windows 8.1 operating system on page 6.

If the System Update program is not currently installed on your computer, you can download it from the Lenovo Support Web site at http://www.lenovo.com/support.

Cleaning and maintenance With appropriate care and maintenance your computer will serve you reliably. The following topics offer information to help you keep your computer in top working order.

Basics on page 92

Cleaning your computer on page 93

Computer on page 93

Keyboard on page 93

Optical mouse on page 93

Display screen on page 93

Good maintenance practices on page 94

Basics Here are some basic points about keeping your computer functioning properly:

Keep your computer in a clean, dry environment. Make sure it rests on a flat, steady surface.

Do not place items on top of the monitor or cover any of the vents in the monitor or computer. These vents provide airflow to keep your computer from overheating.

Keep food and drinks away from all parts of your computer. Food particles and spills might make the keyboard and mouse stick and unusable.

Do not get the power switches or other controls wet. Moisture can damage these parts and cause an electrical hazard.

Always disconnect a power cord by grasping the plug, but not the cord.

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Cleaning your computer It is a good practice to clean your computer periodically to protect the surfaces and ensure trouble-free operation.

CAUTION: Be sure to turn off the computer and monitor power switches before cleaning the computer and monitor screen.

Computer Use only mild cleaning solutions and a damp cloth to clean the painted surfaces of the computer.

Keyboard To clean your computer keyboard, do the following:

1. Apply some isopropyl rubbing alcohol to a soft, dust-free cloth.

2. Wipe each keytop surface with the cloth. Wipe the keys one by one; if you wipe several keys at a time, the cloth may hook onto an adjacent key and possibly damage it. Make sure that no liquid drips onto or between the keys.

3. To remove any crumbs or dust from beneath the keys, you can use a camera blower with a brush or cool air from a hair dryer.

Note: Avoid spraying cleaner directly onto the display or the keyboard.

Optical mouse This section provides instructions on how to clean an optical mouse.

An optical mouse uses a light-emitting diode (LED) and an optical sensor to navigate the pointer. If the pointer on the screen does not move smoothly with the optical mouse, you might need to clean the mouse.

To clean an optical mouse, do the following:

1. Turn off your computer.

2. Disconnect the mouse cable from the computer.

3. Turn the mouse upside down to check the lens.

a. If there is a smudge on the lens, gently clean the area with a plain cotton-tipped swab.

b. If there is debris in the lens, gently blow the debris away from the area.

4. Check the surface on which you are using the mouse. If you have a very intricate picture or pattern beneath the mouse, it may be difficult for the digital signal processor (DSP) to determine changes in the mouse position.

5. Reconnect the mouse cable to the computer.

6. Turn your computer back on.

Display screen Dust buildup compounds problems associated with glare. Remember to clean your monitor screen periodically. See Cleaning a flat-panel monitor surface on page 93 or Cleaning a glass-screen surface on page 94.

Cleaning a flat-panel monitor surface If you have a flat-panel computer display that has a flexible film surface, do the following to clean the special surface. Wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then moisten a cloth with LCD cleaner and wipe the screen surface.

Chapter 10. Preventing problems 93

Many computer supply stores carry the special cleaning fluids for displays. Use cleaning fluids developed for LCD displays only. First apply the fluid to a lint-free, soft cloth, then clean the LCD display. Some computer supply stores carry pre-moistened towelettes for LCD maintenance.

Cleaning a glass-screen surface To clean a glass-screen surface, wipe it gently with a soft, dry cloth, or blow on the screen to remove grit and other loose particles. Then use a soft cloth moistened with a nonabrasive liquid glass cleaner.

Good maintenance practices By performing a few good maintenance practices, you can maintain good computer performance, protect your data, and be prepared in case of a computer failure.

Empty your recycle bin on a regular basis.

Run the Windows Disk Defragmenter program occasionally to prevent performance problems caused by an excessive number of fragmented files.

Clean out your Inbox, Sent Items, and Deleted Items folders in your e-mail application on a regular basis.

Make backup copies of critical data on removable media memory at regular intervals and store the removable media in a safe location. The frequency of making backup copies depends on how critical the data is to you or your business. Lenovo makes a number of removable-media storage devices available as options, such as CD-RW drives and recordable DVD drives.

Back up your entire hard disk drive on a regular basis.

Keep your computer software up-to-date. See Keeping your computer current on page 91 for more information.

Keep a log book. Entries might include major software or hardware changes, device-driver updates, intermittent problems and what you did to resolve them, and any minor issues you might have experienced. A log book can help you or a Lenovo technician determine if a problem is related to change in hardware, change in software, or some other action that might have taken place.

Create Product Recovery discs. See Creating and using recovery media on page 67 for more information about using Product Recovery discs to restore the hard disk drive to the factory default settings.

Create rescue media. See Creating and using a rescue medium on page 70 for more information about using a Rescue medium such as a CD or DVD to recover from failures that prevent you from gaining access to the Windows environment or the Rescue and Recovery workspace on your hard disk drive.

Moving your computer Take the following precautions before moving your computer.

1. Back up all files and data from the hard disk drive. There are a variety of backup programs available commercially. Your operating system also might have a backup program that you can use. Lenovo provides the Rescue and Recovery program to help you back up and restore data. See Performing backup and recovery operations on page 68 for more information.

2. Remove all media (diskettes, compact discs, tapes, and so on) from the drives.

3. Turn off the computer and all attached devices. Your hard disk drive automatically parks the read/write head in a nondata area. This prevents damage to the hard disk drive.

4. Unplug the power cords from electrical outlets.

5. Disconnect communication cables, such as modem or network cables, from the outlets first, and then disconnect the other ends from the computer.

6. Note where any remaining cables are attached to the computer; then, remove them.

7. If you saved the original shipping cartons and packing materials, use them to pack the units. If you are using different cartons, cushion the units to avoid damage.

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Chapter 11. Troubleshooting and diagnostics

This chapter describes some basic troubleshooting and diagnostic programs. If your computer problem is not described here, see Chapter 12 Getting information, help, and service on page 113 for additional troubleshooting resources.

Basic troubleshooting The following table provides information to help you troubleshoot your computer problems.

Note: If you cannot correct the problem, have the computer serviced. For a list of service and support telephone numbers, refer to the Safety, Warranty, and Setup Guide that comes with your computer or go to the Lenovo Support Web site at http://www.lenovo.com/support/phone.

Symptom Action

The computer does not start when you press the power switch.

Verify that:

The power cord is correctly connected to the rear of the computer and to a working electrical outlet.

If your computer has a secondary power switch on the rear of the computer, make sure that it is switched on.

The power indicator on the front of the computer is on.

The computer voltage matches the voltage available at the electrical outlet for your country or region.

The monitor screen is blank. Verify that:

The monitor signal cable is correctly connected to the monitor and to the appropriate monitor connector on the computer.

The monitor power cord is correctly connected to the monitor and to a working electrical outlet.

The monitor is turned on and the brightness and contrast controls are set correctly.

The computer voltage matches the voltage available at the electrical outlet for your country or region.

If your computer has two monitor connectors, be sure to use the connector on the graphics card.

The keyboard does not work. Verify that:

The computer is turned on.

The keyboard is securely connected to a USB connector on the computer.

No keys are stuck.

The mouse does not work. Verify that:

The computer is turned on.

The mouse is securely connected to a USB connector on the computer.

The mouse is clean. Refer to Optical mouse on page 93 for further information.

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Symptom Action

The operating system does not start.

Verify that:

The startup sequence includes the device where the operating system resides. Usually, the operating system is on the hard disk drive. For more information, see Selecting a startup device on page 77.

The computer beeps multiple times before the operating system starts.

Verify that no keys are stuck.

Troubleshooting procedure Use the following procedure as a starting point for diagnosing problems you are experiencing with your computer:

1. Verify that the cables for all attached devices are connected correctly and securely.

2. Verify that all attached devices that require ac power are connected to properly grounded, functioning electrical outlets.

3. Verify that all attached devices are enabled in the BIOS settings of your computer. For more information about accessing and changing the BIOS settings, refer to your Chapter 7 Using the Setup Utility program on page 75.

4. Go to the Troubleshooting on page 96 and follow the instructions for the type of problem you are experiencing. If the Troubleshooting information does not help you resolve a problem, continue with the next step.

5. Try using a previously captured configuration to see if a recent change to hardware or software settings has caused a problem. Before restoring a previous configuration, capture your current configuration in case the older configuration settings do not solve the problem or have adverse effects. To restore a captured configuration, do the following:

For Windows 7: Click Start Control Panel System and Security System System Protection System Restore.

For Windows 8 or Windows 8.1: Open Control Panel, and then click System and Security System System Protection System Restore.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

If this does not correct the problem, continue with the next step.

6. Run the diagnostic programs. See Lenovo Solution Center on page 111 for more information.

If the diagnostic programs detect a hardware failure, contact the Lenovo Customer Support Center. See Chapter 12 Getting information, help, and service on page 113 for more information.

If you are unable to run the diagnostic programs, contact the Lenovo Customer Support Center. See Chapter 12 Getting information, help, and service on page 113 for more information.

If the diagnostic programs do not detect a hardware failure, continue with the next step.

7. Use an antivirus program to see if your computer has been infected by a virus. If the program detects a virus, remove the virus.

8. If none of these actions solve the problem, seek technical assistance. See Chapter 12 Getting information, help, and service on page 113 for more information.

Troubleshooting Use the troubleshooting information to find solutions to problems that have definite symptoms.

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If the symptom your computer is experiencing occurred immediately after you installed a new hardware option or new software, do the following before referring to the troubleshooting information:

1. Remove the new hardware option or software. If you must remove the computer cover to remove a hardware option, make sure you review and follow the electrical safety information provided with your computer. For your safety, do not operate the computer with the cover removed.

2. Run the diagnostic programs to ensure your computer is operating correctly.

3. Reinstall the new hardware option or software following the manufacturer's instructions.

Select the problem your computer is experiencing from the following list:

Audio problems on page 97

CD problems on page 98

DVD problems on page 99

Intermittent problems on page 101

Keyboard, mouse, or pointing device problems on page 102

Monitor problems on page 103

Ethernet problems on page 105

Option problems on page 107

Performance and lockup problems on page 107

Printer problems on page 109

Serial connector problems on page 110

Software problems on page 110

USB problems on page 111

Audio problems Select your symptom from the following list:

No audio in Windows on page 97

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive on page 98

Sound comes from one external speaker only on page 98

No audio in DOS applications or games on page 98

No audio in Windows Symptom: No audio in Windows

Actions:

If you are using powered external speakers that have an On/Off control, verify that the On/Off control is set to the On position and the speaker power cable is connected to a properly grounded, functional ac electrical outlet.

If your external speakers have a volume control, verify that the volume control is not set too low.

Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Mute settings are not checked and none of the volume settings is set too low.

Some models have a front audio panel you can use to adjust volume. If you have a front audio panel, verify that the volume is not set too low.

Verify that your external speakers (and headphones, if used) are connected to the correct audio connector on the computer. Most speaker cables are color-coded to match the connector.

Chapter 11. Troubleshooting and diagnostics 97

Note: When external-speaker or headphone cables are attached to the audio connector, the internal speaker, if present, is disabled. In most cases, if an audio adapter is installed in one of the expansion slots, the audio function built into the system board is disabled; use the audio jacks on the adapter.

Make sure that the program you are running is designed for use in the Microsoft Windows operating system. If the program is designed to run in DOS, the program does not use the Windows sound feature and must be configured to use SoundBlaster Pro or SoundBlaster emulation.

Verify that the audio device drivers are correctly installed. See Microsoft Windows help system for more information.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a drive

Action: See CD problems on page 98.

Sound comes from one external speaker only Symptom: Sound comes from one external speaker only.

Actions:

Ensure that the speaker cable is inserted completely into the connector on the computer.

Make sure the cable that attaches the left speaker to the right speaker is securely connected.

Double-click the speaker icon in the Windows notification area. A master volume-control window opens. Verify that the Balance settings are set correctly.

If these actions do not correct the problem, you might have a failing speaker. Have the speaker serviced. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

No audio in DOS applications or games Symptom: No audio in DOS applications or games

Actions:

Make sure the DOS application or game is configured to use SoundBlaster Pro or SoundBlaster emulation. Refer to the documentation that comes with the application or game for instructions on setting sound-card settings.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

CD problems Select your symptom from the following list:

An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive on page 99

A CD or DVD does not work on page 99

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer on page 99

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An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive Symptom: An audio disc or AutoPlay-enabled disc does not automatically play when it is inserted into a CD drive.

Actions:

If you have multiple CD or DVD drives installed (or a combination of CD and DVD drives), try inserting the disc into the other drive. In some cases, only one of the drives is connected to the audio subsystem.

If you are using the Windows 7 operating system, follow the action for A CD or DVD does not work on page 99.

If this does not correct the problem, follow the action for A CD or DVD does not work on page 99.

A CD or DVD does not work Symptom: A CD or DVD does not work.

Actions:

Verify that the disc is inserted correctly, with its label up.

Make sure that the disc you are using is clean. To remove dust or fingerprints, wipe the disc clean with a soft cloth from the center to the outside. Wiping a disc in a circular motion might cause loss of data.

Verify that the disc you are using is not scratched or damaged. Try inserting another disc that you know is good. If you cannot read from a known-good disc, you might have a problem with your CD or DVD drive or the cabling to your CD or DVD drive. Make sure that the power cable and signal cable are securely connected to the drive.

Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer Symptom: Unable to use a startable (bootable) recovery medium, such as the Product Recovery CD, to start your computer.

Action: Make sure that the CD or DVD drive is in the startup sequence before the hard disk drive. Refer to your Selecting or changing the startup device sequence on page 78 for information on viewing and changing the startup sequence. Note that on some models the startup sequence is permanently set and cannot be changed.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

DVD problems Select your symptom from the following list:

Black screen instead of DVD video on page 99

DVD movie will not play on page 100

No audio or intermittent audio while playing DVD movie on page 100

Playback is very slow or choppy on page 100

Invalid disc or no disc found message on page 100

Black screen instead of DVD video Symptom: Black screen instead of DVD video

Chapter 11. Troubleshooting and diagnostics 99

Actions:

Restart the DVD player program.

Close any open files, turn off the computer, and then restart the computer.

Try a lower screen resolution or color depth.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

DVD movie will not play Symptom: DVD movie will not play.

Actions:

Make sure that the disc surface is clean and not scratched.

Check the disc or package for regional coding. You might need to purchase a disc with coding for the region where you are using your computer.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

No audio or intermittent audio while playing DVD movie Symptom: No audio or intermittent audio while playing DVD movie.

Actions:

Check the volume control settings on your computer and on your speakers.

Make sure that the disc surface is clean and not scratched.

Check all cable connections to and from the speakers.

Use the DVD menu for the video to select a different audio track.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Playback is very slow or choppy Symptom: Playback is very slow or choppy.

Actions:

Disable any background programs, such as AntiVirus or Desktop Themes.

Ensure that video resolution is set to less than 1152 x 864.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Invalid disc or no disc found message Symptom: Invalid disc or no disc found message

Actions:

Ensure that a DVD disc is in the drive with the shiny side of the disc facing down.

Ensure that video resolution is set to less than 1152 x 864.

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On computers that have a CD-ROM or CD-RW drive in addition to a DVD-ROM drive, make sure that the DVD disc is in the drive labeled DVD.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Hard disk drive problems Select your symptom from the following list:

Some or all hard disk drives missing from the Setup Utility Program on page 101

No Operating System Found message or the system not starting from the correct hard disk drive on page 101

Some or all hard disk drives missing from the Setup Utility Program Symptom: Some or all hard disk drives missing from the Setup Utility program

Actions:

Ensure that all hard disk drive signal cables and power cables are connected correctly. See Installing or replacing a hard disk drive on page 49.

If your computer is installed with SAS hard disk drives, ensure that the SAS hard disk drive enablement module (one to three hard disk drives) or the LSI MegaRAID SAS adapter is installed.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

No Operating System Found message or the system not starting from the correct hard disk drive Symptom: No Operating System Found message or the system not starting from the correct hard disk drive

Actions:

Ensure that all hard disk drive signal cables and power cables are connected correctly. See Installing or replacing a hard disk drive on page 49.

Ensure that the hard disk drive your computer starts from is listed as the startup device in the Setup Utility program. See Selecting a startup device on page 77.

If you are using RAID, ensure that you have configured the drives correctly. See Chapter 8 Configuring RAID on page 81.

Note: In rare cases, the hard disk drive with the operating system may get corrupted or damaged. In such cases, you may need to replace the hard disk drive. See Installing or replacing a hard disk drive on page 49. Additionally, you may need to recover the data on the hard disk drive, or restore the hard disk drive to the factory default state. See Using the Rescue and Recovery workspace on page 69 for more information.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Intermittent problems Symptom: A problem occurs only occasionally and is difficult to repeat.

Actions:

Verify that all cables and cords are securely connected to the computer and attached devices.

Chapter 11. Troubleshooting and diagnostics 101

Verify that when the computer is on, the fan grill is not blocked and the fans are working. If airflow is blocked or the fans are not working, the computer might overheat.

If SCSI devices are installed, verify that the last external device in each SCSI chain is terminated correctly. (See your SCSI documentation.)

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Keyboard, mouse, or pointing device problems Select your symptom from the following list:

All or some keys on the keyboard do not work on page 102

The mouse or pointing device does not work on page 102

The pointer on the screen does not move smoothly with the mouse on page 103

The wireless keyboard does not work on page 103

All or some keys on the keyboard do not work Symptom: All or some keys on the keyboard do not work.

Actions:

Verify that the keyboard cable is securely connected to the correct connector on the computer.

If you are using an Enhanced Performance USB keyboard and one or more of the Rapid Access buttons are the only keys that are not working, these buttons might have been disabled or have not been assigned to a function. Use the help system in the Enhanced Performance Customization Keyboard program to help diagnose problems with the Rapid Access buttons.

To open the Enhanced Performance Customization Keyboard program, do one of the following:

On the Windows 7 operating system, do the following:

1. Click Start Control Panel.

2. Click Hardware and Sound.

3. Click Devices and Printers.

4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

On the Windows 8 or Windows 8.1 operating system, do the following:

1. Open Control Panel.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

2. Click Hardware and Sound.

3. Click Devices and Printers.

4. Double-click USB Enhanced Performance Keyboard. The USB Enhanced Performance Keyboard Customization program starts.

If these actions do not correct the problem, have the computer and keyboard serviced. See Chapter 12 Getting information, help, and service on page 113 for details.

The mouse or pointing device does not work Symptom: The mouse or pointing device does not work.

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Actions:

Verify that the mouse or pointing-device cable is securely attached to the correct connector on the computer. Depending on the type of mouse you have, the mouse cable will connect to either the mouse, serial, or USB connector. Some keyboards have integrated USB connectors that can be used for a USB mouse or pointing device.

Verify that the device drivers for the mouse or pointing device are installed correctly.

If you are using a USB keyboard or mouse, verify that the USB connectors are enabled in the BIOS settings. See Enabling or disabling a device on page 77.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

The pointer on the screen does not move smoothly with the mouse Symptom: The pointer on the screen does not move smoothly with the mouse.

Action: Erratic movement of the mouse pointer is generally caused by a buildup of dirt, oils, and other contaminants on the ball inside the mouse. Clean the mouse. See Optical mouse on page 93 for instructions.

The wireless keyboard does not work Symptom: The wireless keyboard does not work.

Action: If the Transceiver Communications LED is on and the wireless Keyboard does not work, restart your computer. If restarting your computer does not solve the problem, verify that the following conditions are met:

The batteries are properly installed.

The batteries still retain their current.

The wireless Keyboard is located less than ten meters away from the transceiver.

The transceiver is fully installed.

Action: If the Transceiver Communications LED is not on, reconnect the transceiver and the keyboard.

Monitor problems Note: Many monitors have status-indicator lights and built-in controls for adjusting brightness, contrast, width, height, and other picture adjustments. However, the controls vary from monitor type to monitor type. For information about the status lights and using the controls, refer to the documentation that comes with your monitor.

Select your symptom from the following list:

Wrong characters appear on the screen on page 103

The monitor works when you turn on the computer, but goes blank after some period of computer inactivity on page 104

The monitor works when you turn on the computer, but goes blank when you start some application programs on page 104

The image appears to be flickering on page 104

The image is discolored on page 105

Wrong characters appear on the screen Symptom: Wrong characters appear on the screen.

Chapter 11. Troubleshooting and diagnostics 103

Action: Have the computer serviced. For details, see Chapter 12 Getting information, help, and service on page 113.

The monitor works when you turn on the computer, but goes blank after some period of computer inactivity Symptom: The monitor works when you turn on the computer, but goes blank after some period of computer inactivity.

Action: The computer is probably set for energy savings with the power-management feature. If the power-management feature is enabled, disabling it or changing the settings might solve the problem.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

The monitor works when you turn on the computer, but goes blank when you start some application programs Symptom: The monitor works when you turn on the computer, but goes blank when you start some application programs.

Actions:

Make sure the monitor signal cable is securely connected to the monitor and the monitor connector on the computer. A loose cable can cause intermittent problems.

Verify that the necessary device drivers for the application programs are installed. Refer to the documentation for the affected application program to see if device drivers are required.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

The image appears to be flickering Symptom: The image appears to be flickering.

Actions:

The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.

Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor. If this does not correct the problem, do the following:

1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3. Turn on the monitor.

You can reset the refresh rate through your operating system Control Panel:

On the Windows 7 operating system, click Start Control Panel Hardware and Sound Adjust screen resolution Advanced Settings. Then click the Monitor tab and select a new refresh rate.

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On the Windows 8 or Windows 8.1 operating system, open Control Panel and click Hardware and Sound Adjust screen resolution Advanced Settings. Then click the Monitor tab and select a new refresh rate.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

See your operating system documentation or help for further information on monitor settings.

If these actions do not correct the problem, your monitor might need service. See Chapter 12 Getting information, help, and service on page 113 for details.

The image is discolored Symptom: The image is discolored.

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If this does not correct the problem, do the following:

1. Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2. Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3. Turn on the monitor.

If these actions do not correct the problem, your monitor might need service. See Chapter 12 Getting information, help, and service on page 113 for details.

Ethernet problems For Ethernet problems, select your symptom from the following list:

Your computer cannot connect to the network on page 105

The adapter stops working for no apparent reason on page 106

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur on page 106

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps on page 106

Your computer cannot connect to the network Symptom: Your computer cannot connect to the network.

Actions: Ensure that:

The cable is installed properly.

The network cable must be securely connected to both the Ethernet connector of your computer and the RJ45 connector of the hub. The maximum allowable distance from the computer to hub is 100 meters. If the cable is connected and the distance is within acceptable limits but the problem persists, try a different cable.

The cable is installed properly.

You are using the correct device driver.

On the Windows 7 operating system, do the following:

1. Click Start Control Panel.

2. Click Hardware and Sound.

Chapter 11. Troubleshooting and diagnostics 105

3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.

5. Click Update Driver Software, and then follow the instructions on the screen.

On the Windows 8 or Windows 8.1 operating system, do the following:

1. Open Control Panel.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

2. Click Hardware and Sound.

3. Click Device Manager. If you are prompted for an administrator password or confirmation, type the password or provide confirmation.

4. If an exclamation mark is displayed next to an adapter name under Network adapters, you might not be using the correct driver or the driver is not enabled. To update the driver, right-click the highlighted adapter.

5. Click Update Driver Software, and then follow the instructions on the screen.

The switch port and the adapter have the same duplex setting.

If you configured the adapter for full duplex, ensure that the switch port is also configured for full duplex. Setting the wrong duplex mode can degrade performance, cause data loss, or result in lost connections.

You have installed all networking software that is necessary for your network environment.

Check with your LAN administrator for the necessary networking software.

The adapter stops working for no apparent reason Symptom: The adapter stops working for no apparent reason.

Action: The network driver files may be corrupt or missing. Update the driver by referring to the Solution description for the procedure to make sure that the correct device driver is installed.

If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

Actions:

Use Category 5 wiring and make sure that the network cable is securely connected.

Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

Actions:

Try another cable.

Make sure that the link partner is set to auto-negotiate.

Make sure that the switch is 802.3ab-compliant (gigabit over copper).

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Option problems Use this information to diagnose problems with Lenovo hardware options that do not have their own troubleshooting information.

Select your symptom from the following list:

An option that was just installed does not work on page 107

An option that previously worked does not work now on page 107

An option that was just installed does not work Symptom: An option that was just installed does not work.

Action: Verify that:

The option is designed for your computer.

You followed the installation instructions supplied with the option and the installation instructions provided with your computer, and all option files (such as device drivers, if required) are installed correctly.

You have not loosened other installed options or cables.

If the option is an adapter, you have provided enough hardware resources for the adapter to function correctly. See the documentation supplied with the adapter (as well as the documentation for any other installed adapters) to determine the resources required for each adapter.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

An option that previously worked does not work now Symptom: An option that previously worked does not work now.

Actions:

Verify that all option hardware and cable connections are secure.

If the option comes with its own test instructions, use those instructions to test the option.

If the failing option is a SCSI option, verify that:

The cables for all external SCSI options are connected correctly.

The last option in each SCSI chain, or the end of the SCSI cable, is terminated correctly.

All external SCSI options are turned on. External SCSI options must be turned on before the computer is turned on. For more information, see your SCSI documentation.

Verify that the option and any required device drivers are installed correctly.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Performance and lockup problems Poor performance and lockup problems can be a result of any of the following:

Insufficient free hard disk drive space on page 108

Excessive number of fragmented files on page 109

Insufficient memory on page 109

Make a selection from the above list to find out more about the corrective actions you can take.

Chapter 11. Troubleshooting and diagnostics 107

Insufficient free hard disk drive space Symptom: Insufficient free hard disk drive space

The Windows operating system will slow down and might produce errors if the hard disk drive gets too full.

To check the amount of free space on the Windows 7 operating system, do the following:

1. Click Start Computer.

2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.

To check the amount of free space on the Windows 8 operating system, do the following:

1. Open the File Explorer and click Computer.

2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.

To check the amount of free space on the Windows 8.1 operating system, do the following:

1. Open File Explorer.

2. Right-click your C drive entry and then click Properties. The amount of free disk space is displayed.

To free up disk space, do any of the following:

Method 1

1. On the Windows 7 operating system, click Start Computer. On the Windows 8 operating system, open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer.

2. Right-click your C drive entry and then click Properties.

3. Click Disk Cleanup.

4. A list of unnecessary file categories is displayed. Select each file category you want to delete, and then click OK.

Method 2

1. Open Control Panel.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

2. Click Programs.

3. Click Turn Windows features on or off.

4. A list of optional Windows components is displayed. Follow the instructions on the screen.

Method 3

1. On the Windows 7 operating system, click Start Computer. On the Windows 8 operating system, open File Explorer and click Computer. On the Windows 8.1 operating system, open File Explorer.

2. Right-click your C drive entry and then click Properties.

3. Click Disk Cleanup.

4. Click Clean up system files.

5. Click the More Options tab.

6. In the Programs and Features area, click the Clean up button.

7. A list of installed programs is displayed. Select the program that you want to remove. Click Uninstall/Change or Uninstall.

Clean out your Inbox, Sent Items, and Deleted Items folders from your e-mail application. The folder names and procedures vary depending on your e-mail application. If you need assistance, see the help system for your e-mail application.

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Excessive number of fragmented files Symptom: Excessive number of fragmented files

Action: Run the Windows Disk Defragmenter program.

Note: Depending on the size of the hard disk drive and amount of data currently stored on the hard disk drive, the disk-defragmentation process might take up to several hours to complete.

On the Windows 7 operating system, do the following:

1. Close any programs that are currently running and close any open windows.

2. Click Start Computer.

3. Right-click your C drive entry and then click Properties.

4. Click the Tools tab.

5. Click Defragment Now, then click Continue.

6. Click Defragment Now again to start a disk-defragmentation process.

On the Windows 8 or Windows 8.1 operating system, do the following:

1. Close any programs that are currently running and close any open windows.

2. On Windows 8, open File Explorer and click Computer. On Windows 8.1, open File Explorer.

3. Right-click your C drive entry and then click Properties.

4. Click the Tools tab and then click Optimize.

5. Click Optimize in the Optimize Drives window that is displayed to start a disk-defragmentation process.

Insufficient memory Symptom: Insufficient memory

In general, the more memory that is installed, the better the Windows operating system runs.

Action: Install additional memory. For information about purchasing memory, see Chapter 12 Getting information, help, and service on page 113. For step-by-step instructions on installing memory, see Installing or replacing a memory module on page 41.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Printer problems Symptom: The printer does not work.

Actions: Verify that:

1. The printer is turned on and is online.

2. Paper is loaded correctly.

3. The printer signal cable is securely connected to the correct parallel, serial, or USB connector on the computer.

Note: Non-IEEE-approved printer signal cables might cause unpredictable problems.

1. Any device drivers and other software that came with the printer are correctly installed.

2. You have assigned the printer port correctly in your operating system, application program, or BIOS settings. For more information about BIOS settings, see Chapter 7 Using the Setup Utility program on page 75.

Chapter 11. Troubleshooting and diagnostics 109

If the problem persists, run the tests described in the documentation that comes with your printer. If you cannot correct the problem, have the computer serviced. See Chapter 12 Getting information, help, and service on page 113.

Serial connector problems Use this information to troubleshoot the serial connector and devices attached to the serial connector.

Symptom: Serial connector cannot be accessed.

Actions:

Make sure the serial cable is securely connected to the serial connector on the computer and to the serial device. If the serial device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

If the serial device has its own On/Off switch, make sure it is in the On position.

If the serial device has an Online switch, make sure it is in the Online position.

If the serial device is a printer, make sure paper is loaded correctly.

Verify that any software supplied with the serial device is correctly installed. Refer to the documentation for the serial-device option.

Make sure that the serial-port adapter, if you added one, is properly installed and firmly seated.

If these actions do not correct the problem, run the Lenovo Solution Center program. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Software problems Select your symptom from the following list:

When using a sort feature, dates do not sort in the correct order on page 110

Software does not work as expected on page 110

When using a sort feature, dates do not sort in the correct order Symptom: When using a sort feature, dates do not sort in the correct order.

Action: Some software developed before the year 2000 used only the last two digits of a year to sort dates, always assuming the first two digits were 19. Consequently, these programs sort dates out of order. Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

Software does not work as expected Symptom: Software does not work as expected.

Actions:

Most software programs have built-in help systems that provide instructions for most tasks. If you are having difficulty performing a specific task within a software program, refer to the help system for that program. Help systems are typically accessible from a menu or button in the program, and frequently from the F1 key.

If you are having difficulty with the Windows operating system or one of its components, refer to the Windows help system. It is accessible from the Windows Start menu.

To determine if problems are caused by newly installed software, verify that:

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Your computer has the minimum memory requirements needed to use the software. See the information supplied with the software to verify memory requirements. (If you just installed an adapter or memory, you might have a memory-address conflict.)

The software is designed to operate on your computer.

Other software works on your computer.

The software you are using works correctly on another computer.

If you received any error messages while using the software program, see the printed documentation supplied with the software or the help system for that software for a description of the messages and solutions to the problem.

Check with your software manufacturer to see if any updates are available. Many software manufacturers make updates available from the World Wide Web.

If the software program used to work correctly, but does not work correctly now, do the following:

On the Windows 7 operating system, click Start Control Panel System and Security System System Protection System Restore. Then, follow the instructions on the screen.

On the Windows 8 or Windows 8.1 operating system, open Control Panel and click System and Security System System Protection System Restore. Then, follow the instructions on the screen.

Note: For detailed information on how to open Control Panel on Windows 8 and Windows 8.1, see Accessing Control Panel on the Windows 8 or Windows 8.1 operating system on page 18.

If you are unable to resolve the problem through other methods, uninstall the software program and reinstall it.

If these actions do not correct the problem, you might need technical assistance. Contact your software manufacturer or see Chapter 12 Getting information, help, and service on page 113 for details.

USB problems Symptom: The USB connectors cannot be accessed.

Actions:

Make sure the USB cable is securely connected to the USB connector and to the USB device. If the USB device has its own power cord, make sure it is attached to a properly grounded electrical outlet.

If the USB device has its own On/Off switch, make sure it is in the On position.

If the USB device has an Online switch, make sure it is in the Online position.

If the USB device is a printer, make sure paper is loaded correctly.

Make sure any device drivers or other software supplied with the USB device is correctly installed. Refer to the documentation for the USB device.

Reset the device by detaching and reattaching the USB connector.

If these actions do not correct the problem, run the Lenovo Solution Center program to test the USB connector. If the USB device came with its own diagnostics, run those diagnostics against the USB device. If you need technical assistance, see Chapter 12 Getting information, help, and service on page 113.

Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

Chapter 11. Troubleshooting and diagnostics 111

Notes:

The Lenovo Solution Center program can be downloaded from http://www.lenovo.com/diags.

If you are using other Windows operating system rather than Windows 7, Windows 8, and Windows 8.1, go to http://www.lenovo.com/diags for the latest information on diagnostics for your computer.

To run the Lenovo Solution Center program, see Lenovo programs on page 5.

For additional information, refer to the Lenovo Solution Center help system.

Note: If you are unable to isolate and repair the problem yourself after running the program, save and print the log files. You will need the log files when you speak to a Lenovo technical support representative.

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Chapter 12. Getting information, help, and service

This chapter contains information about help, service, and technical assistance for products manufactured by Lenovo.

Information resources You can use the information in this section to access useful resources relating to your computing needs.

Lenovo ThinkVantage Tools The Lenovo ThinkVantage Tools program guides you to a host of information sources and provides easy access to various tools to help you work more easily and securely.

To access the Lenovo ThinkVantage Tools program, click Start All Programs Lenovo ThinkVantage Tools.

Lenovo Welcome The Lenovo Welcome program introduces you to some innovative built-in features of Lenovo and guides you through a few important setup tasks to help you make the most of your computer.

Help and Support The Windows Help and Support information system guides you to various help and support information from Lenovo and Microsoft, such as updating drivers, accessing programs, and accessing user manuals.

To access the Windows Help and Support information system, do one of the following:

On the Windows 7 operating system, click Start Help and Support.

On the Windows 8 and Windows 8.1 operating system, move the pointer to the top-right or bottom-right corner of the screen to display the charms. Then click Settings Help.

Safety and Warranty The Safety, Warranty, and Setup Guide that is provided with your computer contains information on safety, setup, warranty, and notices. Read and understand all safety information before using this product.

Lenovo Web site The Lenovo Web site (http://www.lenovo.com) provides up-to-date information and services to help you buy, upgrade, and maintain your computer. You can also do the following:

Shop for desktop and notebook computers, monitors, projectors, upgrades and accessories for your computer, and special offers.

Purchase additional services, such as support for hardware, operating systems, application programs, network setup and configuration, and custom installations.

Purchase upgrades and extended hardware repair services.

Download the latest device drivers and software updates for your computer model.

Access the online manuals for your products.

Access the Lenovo Limited Warranty.

Copyright Lenovo 2012, 2014 113

Access troubleshooting and support information for your computer model and other supported products.

Find the service and support phone numbers for your country or region.

Find a Service Provider located near you.

Lenovo Support Web site Technical support information is available on the Lenovo Support Web site at: http://www.lenovo.com/support

This Web site is updated with the latest support information such as the following:

Drivers and software

Diagnostic solutions

Product and service warranty

Product and parts details

User guides and manuals

Knowledge base and frequently asked questions

Help and service This section contains information about obtaining help and service.

Using the documentation and diagnostic programs If you experience a problem with your computer, see Chapter 11 Troubleshooting and diagnostics on page 95. For information on additional resources to help you troubleshoot your computer problem, see Information resources on page 113.

If you suspect a software problem, see the documentation that comes with the operating system or software program, including readme files and online help.

Most computers come with a set of diagnostic programs that help you identify hardware problems. For instructions on using the diagnostic programs, see Lenovo Solution Center on page 111.

You can also get the latest technical information and download device drivers and updates from Lenovo Support Web site at: http://www.lenovo.com/support

Calling for service During the warranty period, you can get help and information by telephone through the Customer Support Center.

The following services are available during the warranty period:

Problem determination - Trained service personnel are available to assist you with determining a hardware problem and deciding what action is necessary to fix the problem.

Hardware repair - If the problem is caused by hardware under warranty, trained service personnel are available to provide the applicable level of service.

Engineering Change management - There might be changes that are required after a product has been sold. Lenovo or your reseller will make selected Engineering Changes (ECs) that apply to your hardware available.

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These items are not covered by the warranty: Replacement or use of parts not manufactured for or by Lenovo or non-warranted Lenovo parts Identification of software problem sources Configuration of BIOS as part of an installation or upgrade Changes, modifications, or upgrades to device drivers Installation and maintenance of network operating systems (NOS) Installation and maintenance of application programs

Refer to the Safety, Warranty, and Setup Guide that comes with your computer for information about your warranty type and duration. You must retain your proof of purchase to obtain warranty service.

For a list of the Lenovo Support phone numbers for your country or region, go to http://www.lenovo.com/support/phone or refer to the Safety, Warranty, and Setup Guide that comes with your computer.

Note: Phone numbers are subject to change without notice. If the number for your country or region is not provided, contact your Lenovo reseller or Lenovo marketing representative.

If possible, be at your computer when you call. Have the following information available: Machine type and model Serial numbers of your hardware products Description of the problem Exact wording of any error messages Hardware and software configuration information

Using other services If you travel with your computer or relocate it to a country where your desktop or notebook computer machine type is sold, your computer might be eligible for International Warranty Service, which automatically entitles you to obtain warranty service throughout the warranty period. Service will be performed by service providers authorized to perform warranty service.

Service methods and procedures vary by country, and some services might not be available in all countries. International Warranty Service is delivered through the method of service (such as depot, carry-in, or on-site service) that is provided in the servicing country. Service centers in certain countries might not be able to service all models of a particular machine type. In some countries, fees and restrictions might apply at the time of service.

To determine whether your computer is eligible for International Warranty Service and to view a list of the countries where service is available, go to http://www.lenovo.com/support, click Product & Service Warranty, and follow the instructions on the screen.

For technical assistance with the installation of or questions related to Service Packs for your preinstalled Microsoft Windows product, refer to the Microsoft Product Support Services Web site at http://support.microsoft.com/directory or you can contact the Customer Support Center. Some fees might apply.

Purchasing additional services During and after the warranty period, you can purchase additional services, such as support for hardware, operating systems, and application programs; network setup and configuration services; upgraded or extended hardware repair services; and custom installation services. Service availability and service name might vary by country or region. For more information about these services, go to the Lenovo Web site at: http://www.lenovo.com

Chapter 12. Getting information, help, and service 115

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Appendix A. System memory speed

The Intel Xeon microprocessor families compatible with this ThinkStation computer feature an integrated memory controller, which provides the microprocessor with direct access to the system memory. Because of this design, the system memory speed will be determined by a number of factors, including the microprocessor model and the type, speed, size (capacity), and number of DIMMs installed. Refer to the following table for the information on the supported system memory speed for your own computer model.

Table 3. DIMM type and speed: PC3-10600E

DIMM operating voltage Microprocessor model Memory frequency

Intel Xeon E5-1603, E5-2603, E5-2609 1066 MHz

1.5 V Intel Xeon E5-2620, E5-2630/2630L, E5-2637, E5-2640, E5-2643, E5-2650/2650L, E5-2660, E5-2665, E5-2667, E5-2670, E5-2680, E5-2690

1333 MHz

Table 4. DIMM type and speed: PC3-10600R

DIMM operating voltage Microprocessor model Memory frequency

1.5 V Intel Xeon E5-1603 1066 MHz

Intel Xeon E5-2603, E5-2609 1066 MHz

1.35 V, 1.5 V Intel Xeon E5-2620, E5-2630/2630L, E5-2637, E5-2640, E5-2643, E5-2650/2650L, E5-2660, E5-2665, E5-2667, E5-2670, E5-2680, E5-2690

1333 MHz

Table 5. DIMM type and speed: PC3-12800R

DIMM operating voltage Microprocessor model Memory frequency

Intel Xeon E5-2603, E5-2609 1066 MHz

1.35 V Intel Xeon E5-2620, E5-2630/2630L, E5-2637, E5-2640, E5-2643, E5-2650/2650L, E5-2660, E5-2665, E5-2667, E5-2670, E5-2680, E5-2690

1333 MHz

Intel Xeon E5-1603, E5-2603, E5-2609 1066 MHz

Intel Xeon E5-2620, E5-2630/2630L, E5-2640, E5-2667 1333 MHz1.5 V

Intel Xeon E5-2637, E5-2643, E5-2650/2650L, E5-2660, E5-2665, E5-2670, E5-2680, E5-2690

1600 MHz

Copyright Lenovo 2012, 2014 117

Table 6. DIMM type and speed: PC3-14900E

DIMM operating voltage Microprocessor model Memory frequency

Intel Xeon E5-2690V2, E5-2680V2, E5-2670V2, E5-2660, E5-2650V2

Intel Xeon E5-2697V2, E5-2695V2, E5-2687V2, E5-2667V2, E5-2643V2, E5-2637V2

Intel Xeon E5-1660V2, E5-1650V2, E5-1620V2, E5-2660V2

1866 MHz

Intel Xeon E5-2640V2, E5-2630V2, E5-2620V2

Intel Xeon E5-2650L, E5-2630L

Intel Xeon E5-1607V2

1600 MHz

1.5 V

Intel Xeon E5-2609V2, E5-2603V2 1333 MHz

Table 7. DIMM type and speed: PC3-14900R

DIMM operating voltage Microprocessor model Memory frequency

Intel Xeon E5-2690V2, E5-2680V2, E5-2670V2, E5-2660, E5-2650V2

Intel Xeon E5-2697V2, E5-2695V2, E5-2687V2, E5-2667V2, E5-2643V2, E5-2637V2

Intel Xeon E5-1660V2, E5-1650V2, E5-1620V2, E5-2660V2

1866 MHz

Intel Xeon E5-2640V2, E5-2630V2, E5-2620V2

Intel Xeon E5-2650L, E5-2630L

Intel Xeon E5-1607V2

1600 MHz

1.5 V

Intel Xeon E5-2609V2, E5-2603V2 1333 MHz

Table 8. DIMM type and speed: PC3-15000

DIMM operating voltage Microprocessor model Memory frequency

1.5 V Intel Xeon E5-1680V2 1866 MHz

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Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user's responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Copyright Lenovo 2012, 2014 119

Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both:

Lenovo The Lenovo logo Rescue and Recovery ThinkStation ThinkVantage

Microsoft, Windows, and Windows Media are trademarks of the Microsoft group of companies.

Intel and Intel Xeon are trademarks of Intel Corporation in the United States, other countries, or both.

Linux is a registered trademark of Linus Torvalds.

DisplayPort and mini DisplayPort are Trademarks of the Video Electronics Standards Association.

Other company, product, or service names may be trademarks or service marks of others.

120 ThinkStation C30 User Guide

Appendix C. Regulatory information

Export classification notice This product is subject to the United States Export Administration Regulations (EAR) and has an Export Classification Control Number (ECCN) of 4A994.b. It can be re-exported except to any of the embargoed countries in the EAR E1 country list.

Electronic emissions notices The following information refers to Lenovo personal computer machine types 1136 and 1137.

Federal Communications Commission Declaration of Conformity This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult an authorized dealer or service representative for help.

Lenovo is not responsible for any radio or television interference caused by using other than specified or recommended cables and connectors or by unauthorized changes or modifications to this equipment. Unauthorized changes or modifications could void the user's authority to operate the equipment.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.

Responsible Party: Lenovo (United States) Incorporated 1009 Think Place - Building One Morrisville, NC 27560 Phone Number: 919-294-5900

Industry Canada Class B emission compliance statement

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numrique de la classe B est conforme la norme NMB-003 du Canada.

European Union - Compliance to the Electromagnetic Compatibility Directive

Copyright Lenovo 2012, 2014 121

This product is in conformity with the protection requirements of EU Council Directive 2004/108/EC on the approximation of the laws of the Member States relating to electromagnetic compatibility. Lenovo cannot accept responsibility for any failure to satisfy the protection requirements resulting from a non-recommended modification of the product, including the installation of option cards from other manufacturers.

This product has been tested and found to comply with the limits for Class B Information Technology Equipment according to European Standard EN 55022. The limits for Class B equipment were derived for typical residential environments to provide reasonable protection against interference with licensed communication devices.

Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

German Class B compliance statement

Deutschsprachiger EU Hinweis:

Hinweis fr Gerte der Klasse B EU-Richtlinie zur Elektromagnetischen Vertrglichkeit Dieses Produkt entspricht den Schutzanforderungen der EU-Richtlinie 2004/108/EG (frher 89/336/EWG) zur Angleichung der Rechtsvorschriften ber die elektromagnetische Vertrglichkeit in den EU-Mitgliedsstaaten und hlt die Grenzwerte der EN 55022 Klasse B ein.

Um dieses sicherzustellen, sind die Gerte wie in den Handbchern beschrieben zu installieren und zu betreiben. Des Weiteren drfen auch nur von der Lenovo empfohlene Kabel angeschlossen werden. Lenovo bernimmt keine Verantwortung fr die Einhaltung der Schutzanforderungen, wenn das Produkt ohne Zustimmung der Lenovo verndert bzw. wenn Erweiterungskomponenten von Fremdherstellern ohne Empfehlung der Lenovo gesteckt/eingebaut werden.

Deutschland:

Einhaltung des Gesetzes ber die elektromagnetische Vertrglichkeit von Betriebsmitteln Dieses Produkt entspricht dem Gesetz ber die elektromagnetische Vertrglichkeit von Betriebsmitteln EMVG (frher Gesetz ber die elektromagnetische Vertrglichkeit von Gerten). Dies ist die Umsetzung der EU-Richtlinie 2004/108/EG (frher 89/336/EWG) in der Bundesrepublik Deutschland.

Zulassungsbescheinigung laut dem Deutschen Gesetz ber die elektromagnetische Vertrglichkeit von Betriebsmitteln, EMVG vom 20. Juli 2007 (frher Gesetz ber die elektromagnetische Vertrglichkeit von Gerten), bzw. der EMV EG Richtlinie 2004/108/EC (frher 89/336/EWG), fr Gerte der Klasse B.

Dieses Gert ist berechtigt, in bereinstimmung mit dem Deutschen EMVG das EG-Konformittszeichen - CE - zu fhren. Verantwortlich fr die Konformittserklrung nach Paragraf 5 des EMVG ist die Lenovo (Deutschland) GmbH, Gropiusplatz 10, D-70563 Stuttgart.

Informationen in Hinsicht EMVG Paragraf 4 Abs. (1) 4: Das Gert erfllt die Schutzanforderungen nach EN 55024 und EN 55022 Klasse B.

Korea Class B compliance statement

122 ThinkStation C30 User Guide

Japan VCCI Class B compliance statement

Japan compliance statement for products which connect to the power mains with rated current less than or equal to 20 A per phase

Lenovo product service information for Taiwan

Keyboard and mouse compliance statement for Taiwan

Eurasian compliance mark

Brazil regulatory notice Ouvir sons com mais de 85 decibis por longos perodos pode provocar danos ao sistema auditivo.

Mexico regulatory notice Advertencia: En Mexico la operacin de este equipo estsujeta a las siguientes dos condiciones: (1) es posible que este equipo o dispositivo no cause interferencia perjudicial y (2) este equipo o dispositivo debe aceptar cualquier interferencia, incluyendo la que pueda causar su operacin no deseada.

Appendix C. Regulatory information 123

124 ThinkStation C30 User Guide

Appendix D. WEEE and recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: http://www.lenovo.com/recycling

Important WEEE information

The WEEE marking on Lenovo products applies to countries with WEEE and e-waste regulations (for example, European Directive 2002/96/EC, India E-Waste Management & Handling Rules, 2011). Appliances are labeled in accordance with local regulations concerning waste electrical and electronic equipment (WEEE). These regulations determine the framework for the return and recycling of used appliances as applicable within each geography. This label is applied to various products to indicate that the product is not to be thrown away, but rather put in the established collection systems for reclaiming these end of life products.

Users of electrical and electronic equipment (EEE) with the WEEE marking must not dispose of end of life EEE as unsorted municipal waste, but use the collection framework available to them for the return, recycle, and recovery of WEEE and to minimize any potential effects of EEE on the environment and human health due to the presence of hazardous substances. For additional WEEE information go to: http://www.lenovo.com/recycling

Recycling information for Japan Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at http://www.lenovo.com/recycling/japan.

Disposing of Lenovo computer components

Copyright Lenovo 2012, 2014 125

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Disposing of disused lithium batteries from Lenovo computers

A button-shaped lithium battery is installed inside your Lenovo computer to provide power to the computer clock while the computer is off or disconnected from the main power source. If you need to replace it with a new one, contact your place of purchase or contact Lenovo for service. If you need to dispose of a disused lithium battery, insulate it with vinyl tape, contact your place of purchase or an industrial-waste-disposal operator, and follow their instructions. Disposal of a lithium battery must comply with local ordinances and regulations.

Recycling information for Brazil

Declaraes de Reciclagem no Brasil

Descarte de um Produto Lenovo Fora de Uso

Equipamentos eltricos e eletrnicos no devem ser descartados em lixo comum, mas enviados pontos de coleta, autorizados pelo fabricante do produto para que sejam encaminhados e processados por empresas especializadas no manuseio de resduos industriais, devidamente certificadas pelos orgos ambientais, de acordo com a legislao local.

A Lenovo possui um canal especfico para auxili-lo no descarte desses produtos. Caso voc possua um produto Lenovo em situao de descarte, ligue para o nosso SAC ou encaminhe um e-mail para: reciclar@lenovo.com, informando o modelo, nmero de srie e cidade, a fim de enviarmos as instrues para o correto descarte do seu produto Lenovo.

Battery recycling information for Taiwan

Battery recycling information for the European Union

Notice: This mark applies only to countries within the European Union (EU).

126 ThinkStation C30 User Guide

Batteries or packaging for batteries are labeled in accordance with European Directive 2006/66/EC concerning batteries and accumulators and waste batteries and accumulators. The Directive determines the framework for the return and recycling of used batteries and accumulators as applicable throughout the European Union. This label is applied to various batteries to indicate that the battery is not to be thrown away, but rather reclaimed upon end of life per this Directive.

In accordance with the European Directive 2006/66/EC, batteries and accumulators are labeled to indicate that they are to be collected separately and recycled at end of life. The label on the battery may also include a chemical symbol for the metal concerned in the battery (Pb for lead, Hg for mercury, and Cd for cadmium). Users of batteries and accumulators must not dispose of batteries and accumulators as unsorted municipal waste, but use the collection framework available to customers for the return, recycling, and treatment of batteries and accumulators. Customer participation is important to minimize any potential effects of batteries and accumulators on the environment and human health due to the potential presence of hazardous substances. For proper collection and treatment, go to: http://www.lenovo.com/lenovo/environment

Appendix D. WEEE and recycling information 127

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Appendix E. Restriction of Hazardous Substances Directive (RoHS)

European Union RoHS Lenovo products sold in the European Union, on or after 3 January 2013 meet the requirements of Directive 2011/65/EU on the restriction of the use of certain hazardous substances in electrical and electronic equipment (RoHS recast or RoHS 2).

For more information about Lenovo progress on RoHS, go to: http://www.lenovo.com/social_responsibility/us/en/RoHS_Communication.pdf

China RoHS

Turkish RoHS The Lenovo product meets the requirements of the Republic of Turkey Directive on the Restriction of the Use of Certain Hazardous Substances in Electrical and Electronic Equipment (EEE).

Copyright Lenovo 2012, 2014 129

Ukraine RoHS

India RoHS RoHS compliant as per E-Waste (Management & Handling) Rules, 2011.

130 ThinkStation C30 User Guide

Appendix F. ENERGY STAR model information

ENERGY STAR is a joint program of the U.S. Environmental Protection Agency and the U.S. Department of Energy aimed at saving money and protecting the environment through energy efficient products and practices.

Lenovo is proud to offer our customers products with an ENERGY STAR compliant designation. Some models of the following machine types have been designed and tested to conform to the ENERGY STAR program requirement for computers at the time of manufacture: 1136 and 1137. For more information about ENERGY STAR ratings for Lenovo computers, go to http://www.lenovo.com.

By using ENERGY STAR compliant products and taking advantage of the power-management features of your computer, you reduce the consumption of electricity. Reduced electrical consumption contributes to potential financial savings, a cleaner environment, and the reduction of greenhouse gas emissions.

For more information about ENERGY STAR, go to: http://www.energystar.gov

Lenovo encourages you to make efficient use of energy an integral part of your day-to-day operations. To help in this endeavor, set the following power-management features to take effect when your computer has been inactive for a specified duration:

Table 9. ENERGY STAR power-management features

Windows 7, Windows 8 or Windows 8.1 operating system

Power plan: ThinkStation Default

Turn off the display: After 10 minutes

Put the computer to sleep: After 25 minutes

Advanced power settings:

Turn off hard disk drives: After 20 minutes

Hibernate: Never

To awaken your computer from a Sleep or Standby mode, press any key on your keyboard. For more information about these settings, refer to your Windows Help and Support information system.

Copyright Lenovo 2012, 2014 131

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Index

A a rescue medium, creating and using 70 Administrator, password 76 audio line-in connector 10 audio line-out connector 10 audio subsystem 1

B backup and recovery operations 68 basic troubleshooting 95 battery, replacing 45 boot-block recovery 89

C cable lock, security 32 changing

password 76 startup device sequence 78

cleaning an optical mouse 93 CMOS, clearing 77 components, internal 11 computer cover

removing 36 computer cover, reinstalling 65 connector 10 connectors

rear 9 connectors, controls, indicators

front 8 considerations, passwords 76 creating

and using a rescue medium 70 creating and using

recovery media 67 CRU

completing the installation 65 customer support center 114

D deleting a password 76 Description 10 device drivers 66 devices, handling static-sensitive 35 diagnostics programs, using 114 diagnostics, troubleshooting 95 DisplayPort connector 10 documentation, using 114 drivers, device 66 drives

bays 13 specifications 13

DVI monitor connector 10

E environment, operating 5 Ethernet 2 Ethernet connector 10 exiting, Setup Utility 79 expansion 3 external options, installing 35

F failure, recovering from POST/BIOS 89 features 1 flashing the BIOS 87 front

connectors, controls, indicators 8 front audio and USB assembly, replacing 60 front bezel

front bezel, removing 37 front bezel, reinstalling 37 front fan assembly, replacing 56

G getting

help 113 information 113 service 113

H hard disk drive enablement module, replacing 52 heat sink and fan assembly, replacing 46 help

and service 114 getting 113

Help and Support 113

I important safety information v information

getting 113 important safety v resources 113 safety 113 warranty 113

Input/Output (I/O) features 3 installing options

memory module 41 PCI card 39

Copyright Lenovo 2012, 2014 133

PCI card holder 38 installing, replacing

mSATA solid-state drive 54 internal drives 1 internal speaker, replacing 62

K keyboard, replacing 65

L Lenovo Solution Center 111 Lenovo ThinkVantage Tools 113 Lenovo Welcome 113 locating components 11

M media, creating and using recovery media 67 memory module

installing, replacing 41 system board 41

Microphone connector 10 Mini DisplayPort connector 10 mouse, replacing 65 mSATA solid-state drive

installing, replacing 54

N notices 119

O operations, backup and recovery 68 optical drive, replacing 43 optical mouse

cleaning 93

P parts replacement, completing 65 password

Administrator 76 considerations 76 Power-On Password 76 setting, changing, deleting 76

passwords erasing 77 lost or forgotten 77

passwords, using 75 PCI card 39

installing, replacing 39 slots 39

PCI card holder 38 physical specifications 5 power

features 3 power-on self-test (POST) 87

Power-On, Password 76 programs, updating system 87 PS/2 keyboard connector 10 PS/2 mouse connector 10 purchasing additional services 115

R rear connectors 9 rear fan assembly, replacing 58 recovering

from a POST/BIOS update failure 89 software 67

recovery boot-block 89 operations, backup and 68 problems, solving 72

recovery media, creating and using 67 removing computer cover 36 replacing

battery 45 hard disk drive enablement module 52 heat sink and fan assembly 46

Rescue and Recovery 67 workspace, Rescue and Recovery 69

Rescue and Recovery workspace 69 resources, information 113

S safety v safety information 113 security

cable lock 32 enabling or disabling 77 features 3

selecting startup device 77 temporary startup device 78

serial connector 10 service

and help 114 customer support center 114 getting 113

services other 115 purchasing additional 115

setting password 76

settings changing 75 viewing 75

Setup Utility 75 Setup Utility program, starting 75 Setup Utility, exiting 79 software

recovering 67 solving recovery problems 72 starting the Setup Utility program 75 startup device 77

134 ThinkStation C30 User Guide

sequence, changing 78 temporary, selecting 78

static-sensitive devices, handling 35 system

management 2 programs 87

system board connectors 12 locating parts 12 memory module 41

T temporary startup device 78 the BIOS, updating (flashing) 8788 trademarks 120 troubleshooting, basic 95 troubleshooting, diagnostics 95

U updating

(flashing) the BIOS 87 system programs 87

updating (flashing) the BIOS 88 USB 2.0 connector 10 USB 3.0 connector 10 using

a rescue medium, creating and 70 diagnostic programs 114 documentation 114 other services 115 passwords 75 Setup Utility 75

V video subsystem 1 viewing and changing settings 75

W warranty information 113 workspace, backup and recovery 69

Copyright Lenovo 2012, 2014 135

136 ThinkStation C30 User Guide

Manualsnet FAQs

If you want to find out how the ThinkStation C30 Lenovo works, you can view and download the Lenovo ThinkStation C30 Workstation User Guide on the Manualsnet website.

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The User Guide should include all the details that are needed to use a Lenovo ThinkStation C30. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

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You can download Lenovo ThinkStation C30 Workstation User Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Lenovo ThinkStation C30 Workstation User Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Lenovo ThinkStation C30 Workstation User Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.