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Lenovo D32Q-20 61E4-GCR1-WW Monitor User Guide PDF

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Summary of Content for Lenovo D32Q-20 61E4-GCR1-WW Monitor User Guide PDF

Lenovo D32q-20 User Guide

First Edition (Jun 2019)

Copyright Lenovo 2019. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure.

LIMITED AND RESTRICTED RIGHTS NOTICE: If products, data, computer software, or services are delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Product number A19315FD0 61E4-GCR1-WW

Contents 1

Contents

Safety information .......................................................................................................................... iii General Safety guidelines....................................................................................................................................................................... iii

Chapter 1. Getting started ............................................................................................................ 1-1 Shipping contents ................................................................................................................................................................................. 1-1 Notice for use ....................................................................................................................................................................................... 1-2 Product overview.................................................................................................................................................................................. 1-3

Types of adjustments ...................................................................................................................................................................... 1-3 Tilt................................................................................................................................................................................................... 1-3 Monitor controls.............................................................................................................................................................................. 1-4 Kensington anti-theft lock............................................................................................................................................................... 1-4

Setting up your monitor ....................................................................................................................................................................... 1-5 Connecting and turning on your monitor........................................................................................................................................ 1-5

Registering your option........................................................................................................................................................................ 1-8

Chapter 2. Adjusting and using your monitor ............................................................................ 2-1 Comfort and accessibility..................................................................................................................................................................... 2-1

Arranging your work area............................................................................................................................................................... 2-1 Positioning your monitor ................................................................................................................................................................ 2-1 Quick tips for healthy work habits.................................................................................................................................................. 2-2 Accessibility information................................................................................................................................................................ 2-2

Adjusting your monitor image ............................................................................................................................................................. 2-3 Using the direct access controls...................................................................................................................................................... 2-3 Using the On-Screen Display (OSD) controls ................................................................................................................................ 2-4 Selecting a supported display mode................................................................................................................................................ 2-7

Understanding power management ...................................................................................................................................................... 2-8 Caring for your monitor ....................................................................................................................................................................... 2-9 Detaching the monitor base and stand.................................................................................................................................................. 2-9 Wall Mounting (Optional).................................................................................................................................................................... 2-9

Chapter 3. Reference information................................................................................................ 3-1 Monitor specifications.......................................................................................................................................................................... 3-1 Troubleshooting ................................................................................................................................................................................... 3-3

Manually installing the monitor driver ........................................................................................................................................... 3-5 Installing the monitor driver in Windows 7............................................................................................................................... 3-5 Installing the monitor driver in Windows 10............................................................................................................................. 3-6 Getting further help ................................................................................................................................................................... 3-6

Service information .............................................................................................................................................................................. 3-7 Customer responsibilities................................................................................................................................................................ 3-7 Service parts.................................................................................................................................................................................... 3-7

Appendix A. Service and Support .............................................................................................. A-1 Registering your option....................................................................................................................................................................... A-1 Online technical support...................................................................................................................................................................... A-1 Telephone technical support................................................................................................................................................................ A-1

Appendix B. Notices...................................................................................................................... B-1 Recycling information.......................................................................................................................................................................... B-2 Trademarks........................................................................................................................................................................................... B-2 Power cords and power adapters.......................................................................................................................................................... B-3

iii

Safety information

General Safety guidelines

For tips to help you use your computer safely, go to: http://www.lenovo.com/safety

Before installing this product, read the Safety Information.

Chapter 1. Getting started

This Users Guide provides detailed operation instructions for the user. For quick instruction overview, please see the Setup Poster for brief information.

Shipping contents The product package should include the following items: Information Flyer Flat Panel Monitor Power Cord HDMI Cable Base

HDMI

Chapter 1. 1-1

Notice for use To set up your monitor, please see the illustrations below. Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface. 2. Insert the base towards monitor until it locks in place. Note: To install a VESA mount, please see "Wall Mounting (Optional)on page 2-9.

Chapter 1. 1-2

Product overview

This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Types of adjustments

Tilt

Please see the illustration below for an example of the tilt range.

Chapter 1. 1-3

Monitor controls

The keypad controls on the panel frame are accesses to various functions.

For information on how to utilize these keypad controls, please see Adjusting your monitor imageon page 2-3.

Kensington anti-theft lock

Your monitor is equipped with a Kensington anti-theft lock located on the rear of your monitor.

Chapter 1. 1-4

Setting up your monitor

This section provides information on how to set up your monitor.

Connecting and turning on your monitor

Note: Be sure to read the Safety information on page iii before carrying out this procedure. 1. Power off your computer and all attached devices, then unplug the computer power cord.

2. Connect the cables according to below icon indication.

Chapter 1. 1-5

3. For computer in HDMI connecting. Note: For other regions Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the "Lenovo HDMI to HDMI cable OB47070" www.lenovo.com/support/monitoraccessories

4. Connect one end of the DP cable to the DP connector on the back of the computer, and the other end to the DP connector on the monitor. Lenovo recommends that customers who require to use the Display Port input on their monitor purchase the "Lenovo Display Port to Display Port cable 0A36537".

www.lenovo.com/support/monitoraccessories

HDMI

HDMI

Chapter 1. 1-6

5. Connect the speaker's audio cable and audio jack of monitor to transfer audio source from HDMI. Note: The audio output in HDMI modoes

6. Insert the power cord into the monitor, then plug the monitor power cord and the computer cord into grounded electrical outlets. Note: A certified power supply cord has to be used with this equipment. The relevant national installation and or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm2 or H05VVH2-F2 3G 0.75mm2 ) shall be used. Alternative a flexible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm2 ) shall be used.

Chapter 1. 1-7

7. Power on the monitor and the computer.

8. When you install the monitor driver, download the driver that corresponds to your monitor model from the Lenovo website http://support.lenovo.com/docs/D32q_20. Refer to the Manually installing the monitor driveron page 3-5 section to install the driver.

Registering your option

Thank you for purchasing this Lenovo product. Please take a few moments to register your Product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing product and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the following Web site: http://www.lenovo.com/register Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Chapter 1. 1-8

Chapter 2. Adjusting and using your monitor

This section will give you information on adjusting and using your monitor.

Comfort and accessibility

Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer. For more detailed information on any of these topics, visit the Healthy Computing Web site at: http://www.lenovo.com/healthycomputing/.

Arranging your work area

Use a work surface of appropriate height and available working area to allow you to work in comfort. Organize your work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach. Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.

Positioning your monitor

Position and adjust your computer monitor for comfortable viewing by considering the following items: Recommended viewing distance between the eye and the monitor screen is 1.5 x the

diagonal of the screen. Solutions in meeting this required distance in cramped office situations include pulling desk away from wall or divider to make room for monitor, using flat panel or compact displays placing the monitor in the desk corner, or placing the keyboard in an adjustable drawer to create a deeper working surface.

Monitor height: Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed state.

Tilt: Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture.

General location: Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

Chapter 2. 2-1

The following are some other tips for comfortable viewing of your monitor: Use adequate lighting for the type of work you are performing. Use the monitor brightness, contrast controls, if equipped to optimize the image on your

screen to meet your visual preferences. Keep your monitor screen clean so you can focus on the screens contents. Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Quick tips for healthy work habits

The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer. Good posture starts with equipment setup: The layout of your work area and the setup

of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in "Arranging your work area"on page 2-1 so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time.

Minor changes in posture can help avoid discomfort: The longer you sit and work with your computer, the more important it is to observe your working posture. Avoid assuming any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provide to accommodate changes in posture.

Short, periodic breaks help ensure healthy computing: Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up from your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.

Accessibility information

Lenovo is committed to providing greater access to information and technology to

people with disabilities. With assistive technologies, users can access information in

the way most appropriate to their disability. Some of these technologies are already

provided in your operating system; others can be purchased through vendors or

accessed at:

https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Chapter 2. 2-2

Adjusting your monitor image This section describes the control features to adjust your monitor image.

Using the direct access controls The direct access controls can be used when the On-Screen Display (OSD) is not displayed.

Icon Control Description

1 DDC-CI Press and hold for 10 seconds to enable or disable the

DDC-CI function

Exit Exit and return to previous level

2

Input Source Switches the video input source

Shift back to previous level when in OSD mode

Increase/Up

Up browsing key

For increasing the value on adjustment bar/tune in

Press to move to next item

3

Brightness Direct access to Brightness adjustment

Enable Low Blue Light

Press and hold for 3 seconds to enable Low Blue Light

Disable Low Blue Light

Press and hold for 3 seconds to disable Low Blue Light

Decrease/Down

Down browsing key

For decreasing the value on adjustment bar/tune in

Press to move to previous item

4

Menu

To access OSD menu Press to confirm selection Press and hold for 10 seconds will lock menu/un- lock menu

Enter Press to enter next level on main menu/sub menu status or enter previous level on adjustment bar

Chapter 2. 2-3

Using the On-Screen Display (OSD) controls

To adjust the settings, the user controls can be viewed through the OSD.

To use the controls:

1. Press to open the main OSD menu.

2. Use or to move among the icons. Select an icon and press to access that function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments then press to save.

3. Press to move backwards through the sub-menus and exit from the OSD.

4. Press and hold for 10 seconds to lock the OSD. This will prevent accidental adjustments to the OSD. Press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD.

5. Enables DDC/CI by default. Use OSD Exit Key, press and hold for 10 seconds to disable / enable DDC/CI function. A message "DDC/CI disable" is shown on the screen.

HDMI 2560 x1440

100

80

0

DCR

Brightness 80

Contrast 85

Display Mode

Scaling Mode

Over Drive

D32q-20

Chapter 2. 2-4

Table 2-1. OSD functions

OSD Icon on Main Menu Submenu Description Controls and

Adjustments

Basic image setting

Brightness All input ports

Contrast Adjusts difference between light and dark areas.

DCR Enable dynamic contrast ratio.

Off

On

Display Mode Standard/Game/Web/Movie/Picture

ScalingMode Selects type of scaled image.

Original AR: same aspect ratio with input signal.

Full Screen: expand image to full screen.

Over Drive Respond time enhancement

Off

Normal

Extreme

Image color setting

Preset Mode Adjusts intensity of red, green, and blue.

Bluish

Neutral

Reddish

sRGB

Custom Red: Increases or decreases the saturation of red in the image.

Green: Increases or decreases the saturation of green in the image.

Blue: Increases or decreases the saturation of blue in the image.

Low blue light On

Off

Isignal input

HDMI Select digital among OSD Controls when you use HDMI.

DP Select digital among OSD Controls when you use DP.

Adjusts overall screen brightness. Note:When the user adjusts the OSD default value over 100, the Warning message will pop up, If the brightness is increased it will exceed the preset maximum brightness value and increase power consumption, after selecting the CHANGE, the OSD brightness maximum value can be adjusted to 150.

Video range

Auto

Full range 0-255

Limited range 16-235

Note:Refers to RGB range of HDMI input.

All input ports

HDMI

Chapter 2. 2-5

Menu setting

Information Shows Model name, refresh rate, and product details.

This screen does not allow any changes to the settings.

All input ports

Language Changes languages of menu.

The language chosen only affects the language of the OSD. It has no effect on any software running on the computer.

Menu Horizontal Moves OSD left or right.

Menu Vertical Moves OSD up or down.

Transparency 0/20/40/60/80/100

DP Select Select DP1.1 or 1.2

DP1.1

DP1.2

OSD Timeout Set the duration of time that the OSD will remain active when no operation is performed( ).

Reset All Settings Cancel

Factory Reset

Reset monitor to the original settings.

*The use of Extreme Mode (response time) may result in reduced display quality when fast moving video graphics are displayed. Users should check Extreme Mode (response time) to verify if it is compatible with any applications they would like to use it with. *Low Blue Light Mode is reducing the blue light content.

Table 2-1. OSD functions

OSD Icon on Main Menu Submenu Description Controls and

Adjustments

Extended brightness mode When the user adjusts the OSD default value over 100, the Warning message will pop up, If the brightness is increased it will exceed the preset maximum brightness value and increase power consumption, after selecting the CHANGE, the OSD brightness maximum value can be adjusted to 150.

DP 2560 x1440

DCR

Brightness 100

Contrast 75

Display Mode

Scaling Mode

Over Drive

D32q-20

Power Usage If the brightness is increased it will exceed the preset maximum brightness value and increase power consumption.

CHANGE

CANCEL

Chapter 2. 2-6

Selecting a supported display mode

The display mode of the monitor uses is controlled by the computer. Therefore, refer to your computer documentation on how to change display modes. The image size, position and shape might be changed when the display mode changes. This is normal and the image can be re-adjusted using automatic image setup and the image controls. Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free. Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to reattach the CRT monitor temporarily until you have re-configured the system; preferably to 2560 x 1440 at 60 Hz, which is a common display mode. The display modes shown below have been optimized at the factory.

Table 2-2. Factory set display modes

Timing Refresh rate(Hz)

640x480 60 Hz

640x480 72 Hz

640x480 75 Hz

720x400 70 Hz

800x600 60 Hz

800x600 72 Hz

800x600 75 Hz

1024x768 60 Hz

1024x768 70 Hz

1024x768 75 Hz

1152x864 75 Hz

1280x1024 60 Hz

1280x1024 70 Hz

1280x1024 75 Hz

1440x900 60 Hz

1680x1050 60 Hz

1920x1080 60 Hz

1920x1200 60 Hz

2560x1440 60 Hz

2560x1440 75 Hz

Chapter 2. 2-7

Understanding power management

Power management is invoked when the computer recognizes that you have not used your mouse or keyboard for a user-definable period. There are several states as described in the table below. For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table 2-3. Power indicator

State Power Indicator Screen Restoring Operation

On White Normal

Standby/Suspend Amber Blank Press a key or move the mouse

There may be a slight delay before the image reappears.

Note: Standby also occurs if there is no image output to the monitor.

Off Off Blank Press the power button

There may be a slight delay before the image reappears.

Chapter 2. 2-8

Caring for your monitor

Be sure to turn off the power before you perform any maintenance on the monitor. Do not: Apply water or liquid directly to your monitor. Use solvents or abrasives. Use flammable cleaning materials to clean your monitor or any other electrical equipment. Touch the screen area of your monitor with sharp or abrasive items. This type of contact

may cause permanent damage to your screen. Use any cleaner which contains an anti-static solution or similar additives. This may harm

the coating of the screen area. Do: Lightly dampen a soft cloth with water and use this to gently wipe the covers and the

screen. Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor base and stand

Step 1: Place the monitor on a soft and flat surface. Step 2: Remove the screws from base before detaching base and stand from the monitor.

Wall Mounting (Optional)

Refer to the instructions that come with the base mounting kit. To convert your LCD display from a desk-mounted to a wall-mounted display, do the following: Step 1: Verify that the Power button is turned Off, then disconnect the power cord. Step 2: Lay the LCD display face down on a towel or blanket.

Chapter 2. 2-9

Step 3: Remove the base from the monitor, refer to "Detaching the monitor base and stand"on page 2-9".

Step 4: Attach the mounting bracket from the VESA compatible wall mounting kit (100mm x100mm distance), the type of VESA mounting screw is M4 x 10 mm.

Step 5: Attach the LCD display to the wall, and follow the instructions in the wall-mounting kit. For use only with UL Listed Wall Mount Bracket with minimum weight/load: 8kg

VESA hole

Chapter 2. 2-10

Chapter 3. Reference information

This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications

Table 3-1. Monitor specifications for type-model D32q-20

Dimensions Depth

Height

Width

256.1mm (10.08in.)

508.6mm (20.02in.)

729.7mm (28.73in.)

Stand Tilt Range: -5 ~ 22

VESA mount Supported 100 mm x 100 mm (3.94 in. x 3.94 in.)

Image Viewable image size

Maximum height

Maximum width

Pixel pitch

800.98 mm (31.5 in.)

392.69 mm (15.4 in.)

698.11 mm (27.5 in.)

0.27 mm (0.01 in.)

Power input Supply voltage

Max supply current

100-240V AC

1.5A

Power consumption

Note: Power consumption figures are for the monitor and the power supply combined

Normal operation

Standby/Suspend

Off

Note: without USB/ Webcam/external speaker

<45 W (max)

<35 W (typical)

<0.5 W

<0.3 W

HDMI Interface

Input signal

Horizontal addressability

Vertical addressability

Clock frequency

HDMI

VESA TMDS (Panel Link)

2560 pixels (max)

1440 lines (max)

300 MHz

Chapter 3. 3-1

DP Interface

Input signal

Horizontal addressability

Vertical addressability

Clock frequency

DP

VESA TMDS (Panel Link)

2560 pixels (max)

1440 lines (max)

300 MHz

Communications VESA DDC/CI

Supported display modes

Horizontal frequency

Vertical frequency

30 KHz - 114 KHz

48 Hz - 75 Hz

Native Resolution 2560 x 1440 at 60 Hz

Temperature Operating

Storage

Shipping

0 to 40 C (32 to 104 F)

-20 to 60 C (-4 to 140 F)

-20 to 60 C (-4 to 140 F)

Humidity Operating

Storage

Shipping

10% to 80% non-condensing

5% to 95% non-condensing

5% to 95% non-condensing

Table 3-1. Monitor specifications for type-model D32q-20

Chapter 3. 3-2

Troubleshooting

If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem. Table 3-2. Troubleshooting

Problem Possible cause Suggested action Reference

The words Out of Range are shown on the screen, and the power indicator is flashing white.

The system is set to a display mode which is not supported by the monitor.

If you are replacing an old monitor, reconnect it and adjust the display mode to within the specified range for your new monitor.

If using a Windows system, restart the system in safe mode, then select a supported display mode for your computer.

If these options do not work, contact the Support Center.

Selecting a supported display modeon page 2-7

The image quality is unacceptable.

The video signal cable is not connected with the monitor or system completely.

Be sure the signal cable is firmly plugged into the system and monitor.

Connecting and turning on your monitoron page 1-5

The color settings may be incorrect.

Select another color setting from the OSD menu.

Adjusting your monitor imageon page 2-3

The automatic image setup function was not performed.

Perform automatic image setup.

Adjusting your monitor imageon page 2-3

The power indicator is not lit and there is no image.

The monitors power switch is not switched on.

The power cord is loose or disconnected.

There is no power at the outlet.

Be sure the power cord is connected properly.

Be sure the outlet has power.

Power on the monitor.

Try using another power cord.

Try using another electrical outlet.

Connecting and turning on your monitoron page 1-5

Screen is blank and power indicator is amber.

The monitor is in Standby/Suspend mode.

Press any key on the keyboard or move the mouse to restore operation.

Check the Power Options settings on your computer.

Understanding power managementon page 2-8

Chapter 3. 3-3

The power indicator is amber, but there is no image.

The video signal cable is loose or disconnected from the system or monitor.

Be sure the video cable is connected with the system properly.

Connecting and turning on your monitoron page 1-5

The monitor brightness and contrast are at the lowest setting.

Adjust the brightness and contrast setting on the OSD menu.

Adjusting your monitor imageon page 2-3

One or more of the pixels appear discolored.

This is a characteristic of the LCD technology and is not an LCD defect.

If there are more than five pixels missing, contact the Support Center.

Appendix A.Service and Supporton page A-1

Fuzzy lines in text or a blurry image.

Horizontal or vertical lines through the image.

Image setup has not been optimized.

Your system Display Properties setting have not been optimized.

Adjust the resolution settings on your system to match the native resolution for this monitor: 2560 x 1440 at 60 Hz.

Adjusting your monitor imageon page 2-3

Perform automatic image setup. If automatic image setup does not help, perform manual image setup.

Selecting a supported display modeon page 2-7

When working in the native resolution, you may find additional improvements by adjusting the Dots Per Inch (DPI) setting on your system.

See the Advanced section of your systems display properties.

Table 3-2. Troubleshooting

Problem Possible cause Suggested action Reference

Chapter 3. 3-4

Manually installing the monitor driver

Below are steps for manually installing the monitor driver in Microsoft Windows 7, Windows 10.

Installing the monitor driver in Windows 7

To use the Plug and Play feature in Microsoft Windows 7, do the following: 1. Turn off the computer, all attached devices. 2. Ensure that the monitor is connected correctly. 3. Turn on the monitor and then the system unit. Allow your computer to start the

Windows 7 operating system. 4. From the Lenovo website http://support.lenovo.com/docs/D32q_20, find the

corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. Open the Display Properties window by clicking Start, Control Panel, Hardware and Sound icon, and then click the Display icon.

6. Click the Change the display settings tab. 7. Click the Advanced Settings icon. 8. Click the Monitor tab. 9. Click the Properties button. 10. Click the Driver tab. 11. Click Update Driver, then click Browse the computer to find the driver program. 12. Select Pick from the list of device driver program on the computer. 13. Click the Hard Disk button. By clicking the Browse button, browse and point to the

following path: X:\Monitor Drivers\Windows 7 (where X indicates the folder in which the downloaded driver is located (such as a desktop)).

14. Select the lend32q-20.inf file and click the Open button. Click the OK button.

15. In the new window, select LEN D32q-20 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Chapter 3. 3-5

Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following: 1. Turn off the computer, all attached devices. 2. Ensure that the monitor is connected correctly. 3. Turn on the monitor and then the system unit. Allow your computer to start the Windows

10 operating system. 4. From the Lenovo website http://support.lenovo.com/docs/D32q_20, find the

corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control Panel, then double click the icon of Hardware and Sound, and then click Display.

6. Click the Change the display settings tab. 7. Click the Advanced Settings icon. 8. Click the Monitor tab. 9. Click the Properties button. 10. Click the Driver tab. 11. Click Update Driver, then click Browse the computer to find the driver program. 12. Select Pick from the list of device driver program on the computer. 13. Click the Hard Disk button. By clicking the Browse button, browse and point to the

following path: X:\Monitor Drivers\Windows 10 (where X indicates the folder in which the downloaded driver is located (such as a desktop)).

14. Select the lend32q-20.inf file and click the Open button. Click the OK button.

15. In the new window, select LEN D32q-20 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 2560 x 1440 at a refresh rate of 60 Hz, or 640 x 480 at a refresh rate of 60 Hz.

Getting further help

If you still cant solve your problem, please contact the Lenovo Support Center. For more information on contacting the Support Center, please see Appendix A.Service and Supporton page A-1

Chapter 3. 3-6

Service information

Customer responsibilities

The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications.

The following are examples of misuse or abuse and not covered by warranty:

Images burned onto the screen of a CRT monitor. Burned image is preventable by utilizing a moving screen saver or power management.

Physical damage to covers, bezel, base and cables.

Scratches or punctures on monitor screens.

Service parts

The following parts are for use by Lenovo service, or Lenovo aurthorized dealers, to supprot the customer warranty. Parts are for service use only. The table below shows information for model 61E4-GCR1-WW

Table 3-3. List of service parts

FRU (FIELD

REPLACEABLE UNIT)

PART NUMBER

DESCRIPTION Machine Type/Model (MTM)

COLOR GEOGRAPHY

5D10W41907 D32q-20(A19315FD0)- 31.5 inch Monitor (HDMI+DP)

61E4 Raven Black WORLDWIDE

5C10W41908 D32q-20(A19315FD0) - DP cable (1.8m, RoHS)

61E4 Raven Black WORLDWIDE

5C10W41905 D32q- 20(A19315FD0)- HDMI cable (for NA only,1.8m, RoHS)

61E4 Raven Black WORLDWIDE

5SE0W41906 D32q-20(A19315FD0) - FRU Stand and Base

61E4 Raven Black WORLDWIDE

Chapter 3. 3-7

Appendix A. Service and Support

The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option

Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support

Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support

Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support

Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovos discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://consumersupport.lenovo.com

Country or Region Telephone Number

Argentina 0800-666-0011 (Spanish, English)

Australia 1-800-041-267 (English)

Austria 0810-100-654 (For local rate) (German)

Belgium Warranty service and support: 02-339-36-11 (Dutch, French)

Bolivia 0800-10-0189 (Spanish)

Appendix A. A-1

Brazil Calls made from within the Sao Paulo region: 11-3889-8986 Calls made from outside the Sao Paulo region: 0800-701-4815 (Portuguese)

Brunei Darussalam Dial 800-1111 (English)

Canada 1-800-565-3344 (English, French)

Chile 800-361-213 (Spanish)

China Technical Support Line: 400-100-6000 (Mandarin)

China (Hong Kong S.A.R.)

(852) 3516-8977 (Cantonese, English, Mandarin)

China (Macau S.A.R.)

0800-807 / (852) 3071-3559 (Cantonese, English, Mandarin)

Colombia 1-800-912-3021 (Spanish)

Costa Rica 0-800-011-1029 (Spanish)

Croatia 385-1-3033-120 (Croatian)

Cyprus 800-92537 (Greek)

Czech Republic 800-353-637 (Czech)

Denmark Warranty service and support: 7010-5150 (Danish)

Dominican Republic 1-866-434-2080 (Spanish)

Ecuador 1-800-426911-OPCION 4 (Spanish)

Egypt Primary: 0800-0000-850 Secondary: 0800-0000-744 (Arabic,English)

El Salvador 800-6264 (Spanish)

Estonia 372-66-0-800 (Estonian, Russian, English)

Finland Warranty service and support: +358-800-1-4260 (Finnish)

France Warranty service and support: 0810-631-213 (hardware) (French)

Germany Warranty service and support: 0800-500-4618 (toll-free) (German)

Greece Lenovo Business Partner (Greek)

Country or Region Telephone Number

Appendix A. A-2

Guatemala Dial 999-9190, wait for operator, and request to reach 877-404-9661 (Spanish)

Honduras Dial 800-0123 (Spanish)

Hungary +36-13-825-716 (English, Hungarian)

India Primary: 1800-419-4666 (Tata) Secondary: 1800-3000-8465 (Reliance) Email: commercialts@lenovo.com (English and Hindi)

Indonesia 1-803-442-425 62 213-002-1090 (Standard Charges Apply) (English, Bahasa Indonesia)

Ireland Warranty service and support: 01-881-1444 (English)

Israel Givat Shmuel Service Center: +972-3-531-3900 (Hebrew, English)

Italy Warranty service and support: +39-800-820094 (Italian)

Japan 0120-000-817 (Japanese, English)

Kazakhstan 77-273-231-427 (Standard Charges Apply) (Russian, English)

Korea 080-513-0880 (Collect call) 02-3483-2829 (Toll Call) (Korean)

Latvia 371-6707-360 (Latvian, Russian, English)

Lithuania 370 5278 6602 (Italian, Russian, English )

Luxembourg ThinkServer and ThinkStation: 352-360-385-343 ThinkCentre and ThinkPad: 352-360-385-222 (French)

Malaysia 1-800-88-0013 03-7724-8023 (Standard Charges Apply) (English)

Malta 356-21-445-566 (English, Italian, Maltese Arabic)

Mexico 001-866-434-2080 (Spanish)

Netherlands 020-513-3939 (Dutch)

New Zealand 0508-770-506 (English)

Nicaragua 001-800-220-2282 (Spanish)

Norway 8152-1550 (Norwegian)

Country or Region Telephone Number

Appendix A. A-3

Panama Lenovo Customer Support Center: 001-866-434 (toll-free) (Spanish)

Peru 0-800-50-866 OPCION 2 (Spanish)

Philippines 1-800-8908-6454 (GLOBE subscribers) 1-800-1441-0719 (PLDT subscribers) (Tagalog, English)

Poland Laptops and tablets branded with logo Think: 48-22-273-9777 ThinkStation and ThinkServer: 48-22-878-6999 (Polish, English )

Portugal 808-225-115 (Standard Charges Apply) (Portuguese)

Romania 4-021-224-4015 (Romanian)

Russia +7-499-705-6204 +7-495-240-8558 (Standard Charges Apply) (Russian)

Singapore 1-800-415-5529 6818-5315 (Standard Charges Apply) (English, Mandarin, Bahasa Malaysia)

Slovakia ThinkStation and ThinkServer: 421-2-4954-5555

Slovenia 386-1-2005-60 (Slovenian)

Spain 34-917-147-833 (Spanish)

Sri Lanka 9477-7357-123 (Sumathi Information systems) (English)

Sweden Warranty service and support: 077-117-1040 (Swedish)

Switzerland Warranty service and support: 0800-55-54-54 (German, French, Italian)

Taiwan 0800-000-702 (Mandarin)

Thailand 001-800-4415-734 (+662) 787-3067 (Standard Charges Apply) (Thai, English)

Turkey 444-04-26 (Turkish)

United Kingdom Standard warranty support: 03705-500-900 ( local rate) Standard warranty support: 08705-500-900 (English)

United States 1-800-426-7378 (English)

Uruguay 000-411-005-6649 (Spanish)

Venezuela 0-800-100-2011 (Spanish)

Country or Region Telephone Number

Appendix A. A-4

Vietnam 120-11072 (Toll Free) 84-8-4458-1042 (Standard Charges Apply) (Vietnamese, English)

Country or Region Telephone Number

Appendix A. A-5

Appendix B. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user 's responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Appendix B. B-1

Recycling information

Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to:

http://www.lenovo.com/lenovo/environment/recycling

Collecting and recycling a disused Lenovo computer or monitor

If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at www.ibm.com/jp/pc/service/recycle/ pcrecycle/. Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun on October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at www.ibm.com/jp/pc/service/recycle/personal/.

Disposing of Lenovo computer components

Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks

The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkCenter ThinkPad ThinkVision Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies.

Other company, product, or service names may be trademarks or service marks of others.

Appendix B. B-2

Power cords and power adapters

Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac powe

Manualsnet FAQs

If you want to find out how the D32Q-20 Lenovo works, you can view and download the Lenovo D32Q-20 61E4-GCR1-WW Monitor User Guide on the Manualsnet website.

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