Lenovo C19-10 66A0-KAC6-WW Monitor User Guide PDF

Lenovo C19-10 User Guide

Product Number 66A0-KAC6-WW

First Edition (07 2019) Copyright Lenovo 2019 All rights reserved. LENOVO products, data, computer software, and services have been developed exclusively at private expense and are sold to governmental entities as commercial items as defined by 48 C.F.R. 2.101 with limited and restricted rights to use, reproduction and disclosure. LIMITED AND RESTRICTED RIGHTS NOTICE: IF products, data, computer software, or services are delivered pursuant a General Services Administration "GSA" contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Copyright Lenovo 2019 i

Contents Product Number .......................................................................................................................................................................... i Contents ..................................................................................................................................................................................... ii Safety information ..................................................................................................................................................................... iii Safety and Maintenance Guidelines .......................................................................................................................................... iv Chapter 1 Getting started ..................................................................................................................................................... 1-1

Shipping contents ................................................................................................................................................................. 1-1 Notice for use ....................................................................................................................................................................... 1-1 Product overview ................................................................................................................................................................. 1-2

Types of adjustments ........................................................................................................................................................ 1-2 User controls ..................................................................................................................................................................... 1-2 Cable lock slot ................................................................................................................................................................... 1-3

Setting up your monitor ........................................................................................................................................................ 1-3 Connecting and turning on your monitor ........................................................................................................................... 1-3 Registering your option ..................................................................................................................................................... 1-5

Chapter 2 Adjusting and using your monitor.......................................................................................................................... 2-1 Comfort and accessibility ...................................................................................................................................................... 2-1

Arranging your work area .................................................................................................................................................. 2-1 Positioning and viewing your monitor ................................................................................................................................ 2-1 Quick tips for healthy work habits...................................................................................................................................... 2-2 Eye Strain .......................................................................................................................................................................... 2-2 Low Blue Light ................................................................................................................................................................... 2-2 Accessibility information ................................................................................................................................................... 2-3

Adjusting your monitor image ............................................................................................................................................... 2-4 Using the direct access controls ......................................................................................................................................... 2-4 Using the On-Screen Display (OSD) controls ....................................................................................................................... 2-4

Selecting a supported display mode ...................................................................................................................................... 2-7 Understanding power management ...................................................................................................................................... 2-7 Caring for your monitor ........................................................................................................................................................ 2-8 Detaching the monitor stand ................................................................................................................................................ 2-8 Wall Mounting (Optional) ..................................................................................................................................................... 2-8

Chapter 3 Reference information ......................................................................................................................................... 3-1 Monitor specifications .......................................................................................................................................................... 3-1 Troubleshooting ................................................................................................................................................................... 3-2 Manual image setup ............................................................................................................................................................. 3-3

Manually installing the monitor driver ............................................................................................................................... 3-4 Service information ........................................................................................................................................................... 3-6

Appendix A Service and Support .......................................................................................................................................... A-1 Registering your option ......................................................................................................................................................... A-1 Online technical support ....................................................................................................................................................... A-1 Telephone technical support ................................................................................................................................................. A-1

Appendix B Notices ............................................................................................................................................................... B-1 Recycling information ........................................................................................................................................................... B-1

Collecting and recycling a disused Lenovo computer or monitor ........................................................................................ B-2 Disposing of Lenovo computer components ...................................................................................................................... B-2

Trademarks........................................................................................................................................................................... B-2 Power cords and power adapters .......................................................................................................................................... B-2

Copyright Lenovo 2019ii

Safety information General Safety guidelines

For tips to help you use your computer safety, go to: http://www.lenovo.com/safety Before installing this product, read the Safety Information.

Copyright Lenovo 2019 iii

Safety and Maintenance Guidelines Important Safety Information

The power cord is designed for use with your monitor. Dont use a different cord, use only a power source and connection compatible with this monitor. WARNING: Always connect your monitor, the computer, and other equipment to a grounded (earthed) power outlet. To reduce the risk of electric shock or damage to your equipment, do not disable the power cord grounding feature. The grounding plug is an important safety feature. WARNING: For your safety, be sure that the grounded power outlet you plug the power cord into is easily accessible to the operator and located as close to the equipment as possible. To disconnect power from the equipment, unplug the power cord from the power outlet by grasping the plug firmly. Never pull on the cord. CAUTION: To protect your monitor, as well as your computer, connect all power cords for your computer and its peripheral devices (such as a monitor, printer, or scanner) to a surge protection device such as a power strip with surge protection or uninterruptible power supply (UPS). Not all power strips provide surge protection; the power strips must be specifically labelled as having this ability. Use a power strip whose manufacturer offers a damage replacement policy, so you can replace your equipment if surge protection fails. CAUTION: A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm or H05VVH2-F2 3G 0.75mm) shall be used. An alternative flexible cord is synthetic rubber.

Safety Precautions Use only a power source and connection compatible with this monitor, as indicated on the label/back

plate of the monitor. Be sure the total ampere rating of the products connected to the outlet does not exceed the current rating of the

electrical outlet, and the total ampere rating of the products connected to the power cord does not exceed the rating of the power cord. Look on the power label to determine the ampere rating (Amps or A) for each device. Install your monitor near a power outlet that you can easily reach. Disconnect the monitor by grasping the plug

firmly and pulling it from the outlet. Never disconnect the monitor by pulling the cord. Do not allow anything to rest on the power cord. Do not walk on the cord. While using VESA mount application, the AC Inlet must face to down side. Do not face any other position.

Maintenance Guidelines To enhance the performance and extend the life of your monitor: Do not open your monitor cabinet or attempt to service this product yourself. If your monitor is not operating

properly or has been dropped or damaged, contact your Lenovo authorized dealer, reseller, or service provider. Adjust only those controls that are described in the operating instructions. Turn your monitor off when not in use. You can substantially increase the life expectancy of the monitor by using

a screen saver program and turning off the monitor when not in use. Keep your monitor in a well-ventilated area, away from excessive light, heat, or moisture. Slots and openings in the cabinet are provided for ventilation. These openings must not be blocked or covered.

Never push objects of any kind into cabinet slots or other openings. Unplug the monitor from the power outlet before cleaning. Do not use liquid cleaners or aerosol cleaners. Do not drop the monitor or place it on an unstable surface. When removing the monitor base, you must lay the monitor face down on a soft area to prevent it from getting

scratched, defaced, or broken.

Cleaning the Monitor The monitor is a high-quality optical device that requires special care when cleaning. To clean the monitor, follow these steps: 1. Turn off the computer and the monitor. 2. Unplug your monitor from the power outlet before cleaning. CAUTION: Do not use benzene, thinner, ammonia, or any volatile substance to clean the monitor screen or cabinet. These chemicals may damage the monitor. Do not use liquid or aerosol cleaners. Never use water to clean an LCD screen. 3. Wipe the screen with a dry, soft, clean cloth. If the screen requires additional cleaning, use an antistatic screen

cleaner. 4. Dust the monitor housing. Use a damp cloth to clean the cabinet. If the cabinet requires additional cleaning, use

a clean cloth dampened with isopropyl alcohol. 5. Plug in the monitor. 6. Turn on the monitor and the computer

Copyright Lenovo 2019iv

Chapter 1 Getting started This Users Guide provides detailed operation instructions for the user. For quick instruction overview, please see the Setup Poster for brief information.

Shipping contents The product package should include the following items: Information Flyer Flat Panel Monitor Power Cord HDMI Cable Monitor Stand Monitor base Cable clip

Notice for use To setup your monitor, please see the illustrations below.

Note: Do not touch the monitor within the screen area. The screen area is glass and can be damaged by rough handling or excessive pressure.

1. Place your monitor with the screen face down on a soft flat surface. 2. Align the stand assembly bracket to the monitor. 3. Insert the bracket towards monitor until it locks in place.

Note: To attach a VESA mount, please see Detaching the monitor stand on page 2-8.

Chapter 1. Getting started 1-1

Product overview This section will provide information on adjusting monitor positions, setting user controls, and using the cable lock slot.

Types of adjustments Tilt

Please see the illustration below for an example of the tilt range.

User controls Your monitor has controls on the front which are used to adjust the display.

For information on how to use these controls, please see Adjusting your monitor image on page 2-4.

1-2 C19-10 Flat Panel Monitor Users Guide

Cable lock slot Your monitor is equipped with a cable lock slot located on the rear of your monitor. Please follow the instructions that came with the cable lock to attach it.

Setting up your monitor This section provides information to help you set up your monitor.

Connecting and turning on your monitor Note: Be sure to read the Safety information on page iv before carrying out this procedure.

1. Power off your computer and all attached devices, and unplug the computer power cord.

2. Connect one end of the HDMI cable to the HDMI connector on the back of the computer, and the other end to the HDMI connector on the monitor. Lenovo recommends that customers who require to use the HDMI input on their monitor purchase the Lenovo HDMI to HDMI cableOB47070.

For more information, go to the following: www.lenovo.com/support/monitoraccessories

Chapter 1. Getting started 1-3

3. Connect the analog signal cable to the D-SUB connector of the monitor and the other end on the back of the computer.

4. Plug the monitor power cord and the computer cord into grounded electrical outlets.

Note: A certified power supply cord has to be used with this equipment. The relevant national installation and/or equipment regulations shall be considered. A certified power supply cord not lighter than ordinary polyvinyl chloride flexible cord according to IEC 60227 (designation H05VV-F 3G 0.75mm or H05VVH2-F2 3G 0.75mm) shall be used. Alternative a flexible cord be of synthetic rubber according to IEC 60245 (designation H05RR-F 3G 0.75mm) shall be used.

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5. Assembled Line Cleaner as shown below.

6. Power on the monitor and the computer.

7. To install the monitor driver, you must download it from Lenovo website (http://support.lenovo.com/docs/c19_10) and follow the instructions on page 3-4.

Registering your option Thank you for purchasing this Lenovo TM product. Please take a few moments to register your product and provide us with information that will help Lenovo to better serve you in the future. Your feedback is valuable to us in developing products and services that are important to you, as well as in developing better ways to communicate with you. Register your option on the following Web site: http://www.lenovo.com/register Lenovo will send you information and updates on your registered product unless you indicate on the Web site questionnaire that you do not want to receive further information.

Chapter 1. Getting started 1-5

Chapter 2 Adjusting and using your monitor This section will give you information on adjusting and using your monitor.

Comfort and accessibility Good ergonomic practice is important to get the most from your personal computer and to avoid discomfort. Arrange your workplace and the equipment you use to suit your individual needs and the kind of work that you perform. In addition, use healthy work habits to maximize your performance and comfort while using your computer.

Arranging your work area Use a work surface of appropriate height and available working area to allow you to work in comfort. Organize you work area to match the way you use materials and equipment. Keep your work area clean and clear for the materials that you typically use and place the items that you use most frequently, such as the computer mouse or telephone, within the easiest reach. Equipment layout and setup play a large role in your working posture. The following topics describe how to optimize equipment setup to achieve and maintain good working posture.

Positioning and viewing your monitor Position and adjust your computer monitor for comfortable viewing by considering the following items: Viewing distance:

Optimal viewing distances for monitors range from approximately 510mm to 760mm (20 in to 30 in) and can vary depending on ambient light and time of day. You can achieve different viewing distances by repositioning your monitor or by modifying your posture or chair position. Use a viewing distance that is most comfortable for you. Monitor height:

Position the monitor so your head and neck are in a comfortable and neutral (vertical, or upright) position. If your monitor does not have height adjustments, you might have to place books or other sturdy objects under the base of the monitor to achieve the desired height. A general guideline is to position the monitor such that the top of the screen is at or slightly below your eye-height when you are comfortably seated. However, be sure to optimize your monitor height so the line of site between your eyes and the center the monitor suits your preferences for visual distance and comfortable viewing when your eye muscles are in a relaxed stated. Tilt :

Adjust the tilt of your monitor to optimize the appearance of the screen content and to accommodate your preferred head and neck posture. General location:

Position your monitor to avoid glare or reflections on the screen from overhead lighting or nearby windows.

The following are some other tips for comfortable viewing of your monitor: Use adequate lighting for the type of work you are performing. Use the monitor brightness, contrast, and image adjustment controls, if equipped, to

optimize the image on your screen to meet your visual preferences. Keep your monitor screen clean so you can focus on the screens contents.

Any concentrated and sustained visual activity can be tiring for your eyes. Be sure to periodically look away from your monitor screen and focus on a far object to allow your eye muscles to relax. If you have questions on eye fatigue or visual discomfort, consult a vision care specialist for advice.

Chapter 2 Adjusting and using your monitor 2-1

Quick tips for healthy work habits

Eye Strain

The following information is a summary of some important factors to consider to help you remain comfortable and productive while you use your computer. Good posture starts with equipment setup:

The layout of your work area and the setup of your computer equipment have a large effect on your posture while using your computer. Be sure to optimize the position and orientation of your equipment by following the tips outlined in Arranging your work area on page 2-1 so you can maintain a comfortable and productive posture. Also, be sure to use the adjustment capabilities of your computer components and office furniture to best suit your preferences now and as your preferences change over time. Minor changes in posture can help avoid discomfort:

The longer you sit and work in front of your computer, the more important it is to observe your working posture. Avoid as summing any one posture for an extended period of time. Periodically make minor modifications in your posture to help deter any discomforts that might arise. Make use of any adjustments that your office furniture or equipment provide to accommodate changes in posture Short, periodic breaks help ensure healthy computing:

Because computing is primarily a static activity, it is particularly important to take short breaks from your work. Periodically, stand up in front of your work area, stretch, walk for a drink of water, or otherwise take a short break from using your computer. A short break from work gives your body a welcome change in posture and helps to ensure you remain comfortable and productive while you do work.

Break Times Computer users should take some time away from the screen especially if working for prolong hours. Generally, it is recommended to take short breaks (5 15 min.) after 1 2 hours of continuous computer works. Taking short and frequent breaks is more advised than longer breaks. Looking at Distant Objects

Users often blink less when in front of monitor screen. To minimize eye strain and dryness, users should rest the eye periodically by focusing on objects that are far away. Eye Exercises

1. Alternate looking up and looking down while keeping the body and head upright. 2. Slowly roll your eyes to look to the left and right. 3. Roll eyes to look at objects on the upper right corner and then on lower right. Do

same thing to look at objects on the upper left and lower left.

Low Blue Light Concerns on blue light affecting eye health have risen over the years. Blue light have wavelength between 300 nm to 500 nm. The monitors have a factory setting that reduces blue light emissions. Users can enable low blue light mode on these monitors from the OSD settings.

1. Press to open the main OSD menu.

2-2 C19-10 Flat Panel Monitor Users Guide

2. Use or to move among the icons. Select icon (Low Blue Light) and press to access this function.

3. Use or move among the items or Press to enable or disable Low Blue Light.

Accessibility information Lenovo is committed to providing greater access to information and technology to people with disabilities. With assistive technologies, users can access information in the way most appropriate to their disability. Some of these technologies are already provided in your operating system; others can be purchased through vendors or accessed at: https://lenovo.ssbbartgroup.com/lenovo/request_vpat.php

Chapter 2 Adjusting and using your monitor 2-3

Adjusting your monitor image This section describes the user control features used to adjust your monitor image.

Using the direct access controls The direct access controls can be used when the On Screen Display (OSD) is not displayed. Note: The direct access controls are coloured.

Table 2-1. Direct access controls

Icon Control Description

Input change Switches the video input source.

Image Setup Activates automatic image adjustment.

Brightness Direct access to Brightness adjustment.

Low Blue Light Press and hold for 3 seconds to enable/disable Low Blue Light.

Main menu Open OSD main menu

Using the On-Screen Display (OSD) controls The settings adjustable with the user controls are viewed through the On-Screen Display (OSD), as shown below.

To use the controls:

1. Press to open the main OSD menu. 2. Use or to move among the icons. Select an icon and press to access that

function. If there is a sub-menu, you can move between options using or , then press to select that function. Use or to make adjustments. Press to save.

3. Press to move backwards through the sub-menus and exit from the OSD. 4. When un-OSD, press and hold for 10 seconds to lock the OSD. This will prevent

accidental adjustments to the OSD. When un-OSD ,press and hold for 10 seconds to unlock the OSD and allow adjustments to the OSD.

5. Enables DDC/CI by default. Use OSD Exit Key, press and hold the buttons for 10 seconds to disable/enable DDC/CI function. The words " DDC/CI Disable/DDC/CI/Enable" shows on the screen.

2-4 C19-10 Flat Panel Monitor Users Guide

Table 2-2. OSD functions

OSD Icon on Main Menu Submenu Description Controls and Adjustments

Brightness/Contrast/DCR Brightness

Adjusts overall

brightness

Brightness/Contrast/DCR Contrast

Adjusts difference

between light and dark

areas.

Brightness/Contrast/DCR DCR

Enable dynamic contrast

ratio.

On

Off

Low Blue Light Select to enable Low Blue Light

Select to disable Low Blue Light

Enable/disable Low Blue Light

Select enable

Select disable

Image Position

Horizontal Position

Vertical Position

Moves the image left or right.

Moves the image up or Down.

Image Setup

Automatic

Manual

Automatically optimizes the image.

Manually optimizes the image. See Manual image setup on page 3-21

Clock Phase Save

Image properties Input Signal

VGA

HDMI

Select Analog Signal

Select HDMI Signal

Image properties

Color

Adjusts intensity of red, green, and blue. Preset mode Neutral sRGB Reddish Bluish Custom Red: Increases or

decreases the saturation of red in the image.

Green: Increases or decreases the saturation of green in the image.

Blue: Increases or decreases the saturation of blue in the image.

Image properties Scaling Full Screen

Original AR

Image properties Novo Vision

Text Mode Web pic Mode Video Mode Split-screen Display

Chapter 2 Adjusting and using your monitor 2-5

Table 2-2. OSD functions

OSD Icon on Main Menu Submenu Description

Options Information

Shows resolution, refresh rate, and product details.

Note: This screen does not allow any changes to the settings.

This section lists the languages supported by your monitor.

Options Language

Note: The language chosen only affects the language of the OSD. It has no effect on any software running on the computer.

Options

Position

Default

Custom

Save

Menu position adjusts menu location on the screen.

Returns the menu position to the default settings.

Horizontal: Changes the horizontal position of the OSD

Vertical: Changes the vertical position of the OSD.

Options Reset

Cancel Reset

Resets monitor to the original factory settings.

Controls button and menu settings for accessibility preferences.

Options Accessibility

Button repeat rate: Select or to change. Off Default Slow

Menu time out: Sets the length of time the OSD will remain active after the last time a button is pressed.

*Low Blue Light Mode is reducing the blue light content.

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Selecting a supported display mode The display mode the monitor uses is controlled by the computer. Therefore, refer to your computer documentation for details on how to change display modes. The image size, position and shape might change when the display mode changes. This is normal and the image can be readjusted using automatic image setup and the image controls. Unlike CRT monitors, which require a high refresh rate to minimize flicker, LCD or Flat Panel technology is inherently flicker-free.

Note: If your system has previously been used with a CRT monitor and is currently configured to a display mode outside the range of this monitor, you may need to re-attach the CRT monitor temporarily until you have re-configured the system; preferably to 1366x768 at 60Hz, which is the Native Resolution Display mode. The display modes shown below have been optimized at the factory. Table 2-3.Factory set display modes

Addressability Refresh rate PAL 50Hz 640x350 70Hz 640x480 60Hz,72Hz,75Hz 700x570 50Hz 720x400 70Hz 800x600 60Hz,72Hz,75Hz 832x624 75Hz 1024x768 60Hz,70Hz,75Hz 1152x864 75Hz 1280x1024 60Hz,70Hz,75Hz 1366x768 60Hz

Understanding power management Power management is invoked when the computer recognizes that you have not using your mouse or keyboard for a user-definable period. There are several states as described in the table below. For optimal performance, switch off your monitor at the end of each working day, or whenever you expect to leave it unused for long periods during the day.

Table2-4.Power indicator

State Power Indicator Screen Restoring Operation Compliance

On Steady White Normal

Standby/ Suspend

Steady amber Blank Press a key or move the mouse.There may be a slight delay reappears. Note: Standby also occurs if there is no image output to the monitor.

ENERGY STAR

Off Off Off Press power key to switch on There may be a slight delay before the image reappears.

ENERGY STAR

Energy Star Power consumption Pon 10.02 W ETEC 31.57kWh

** Maximum power consumption with max luminance. This document is informational only and reflects laboratory performance. Your product may perform differently, depending on the software, components and peripherals you ordered and shall have no obligation to update such information. Accordingly, the customer should not rely upon this information in making decisions about electrical tolerances or otherwise. No warranty as to accuracy or completeness is expressed or implied.

Chapter 2 Adjusting and using your monitor 2-7

Caring for your monitor Be sure to turn off the power before you perform any maintenance on the monitor. Do not: Apply water or liquid directly to your monitor. Use solvents or abrasives. Use flammable cleaning materials to clean your monitor or any other electrical

equipment. Touch the screen area of your monitor with sharp or abrasive items. This

type of contact may cause permanent damage to your screen. Use any cleaner which contains an anti-static solution or similar additives. This

may harm the coating of the screen area. Do: Lightly dampen a soft cloth with water and use this to gently wipe the covers and

the screen. Remove grease or finger marks with a damp cloth and a little mild detergent.

Detaching the monitor stand After placing the monitor face down on a clean surface or soft cloth, Press the release

button to remove the stand and base from the monitor

Wall Mounting (Optional) Refer to the instructions that come with the VESA compatible base mounting kit.

1. Place the monitor face down on a non-abrasive surface on stable flat table. 2. Remove the stand. 3. Attach the mounting bracket from the wall mounting kit to the monitor. 4. Mount the monitor on the wall by following the instructions that come with the

base mounting kit. NOTE: For use only with UL and GS Listed Wall Mount Bracket with minimum weight/load bearing capacity of 6.00 kg. In order to fulfil TCO Certification for this wall mounting option, shielded power cable is mandatory to be used.

2-8 C19-10 Flat Panel Monitor Users Guide

Chapter 3 Reference information This section contains monitor specifications, instructions to manually install the monitor driver, troubleshooting information, and service information.

Monitor specifications Table 3-1. Monitor specifications

Dimensions Height Depth Width

344.66 mm (13.57 in.) 179.88 mm (7.08 in.) 448.4 mm (17.65 in.)

Stand Tilt range Range: -5/+22

VESA mount Supported (UL&GS approved)

100 mm (3.94 in.)

Image Viewable image size Maximum height Maximum width Pixel pitch

469.9 mm (18.5 in.) 230.4 mm (9.07 in.) 409.8 mm (16.13 in.) 0.3mm (0.0122 in.) (V)

Power input Supply voltage Max supply current

100-240 VAC, 60/50 Hz 1.5 A

Power consumption Max Consumption (Without USB hub) Typical Consumption Standby/Suspend Off

12W

9W 0.3W 0.3W

Video input (Analog) Input signal

Horizontal addressability Vertical addressability Clock frequency

Analog Direct Drive, 75 ohm 0.7 V 1366 pixels (max) 768 lines (max) 210 MHz

Video input (Digital) Input signal Horizontal addressability Vertical addressability Clock frequency

HDMI 1366 pixels (max) 768 lines (max) 225 MHz

Communications VESA DDC CI Altitude Test Operation 40000 ft

Supported Display Modes (VESA Standard modes between noted ranges)

Horizontal frequency Vertical frequency Native Resolution

30 kHz 81 kHz 50 Hz 75 Hz 1366 x 768 at 60 Hz

Temperature Operating Storage Shipping

0 to 40C (32F to 104 F) -20 to 60C (-4F to 140 F) -20 to 60C (-4 F to 140 F)

Humidity Operating Storage Shipping

10% to 80% 5% to 95% 5% to 95%

Reference information 3-1

Troubleshooting If you have a problem setting up or using your monitor, you might be able to solve it yourself. Before calling your dealer or Lenovo, try the suggested actions that are appropriate to your problem.

Table3-2.Troubleshooting

Problem Possible cause Suggested action Reference

The words Out The system is set If you are replacing an old Selecting a supported of Range are to a display mode monitor, reconnect it and display mode on page shown on the which is not adjust the display mode to 2-7 screen, and the supported by the within the specified range for power indicator is monitor. your new monitor. flashing white. If using a Windows system,

restart the system in safe mode, then select a supported display mode for your computer. If these options do not work,

contact the Customer Support Centre.

The image quality is unacceptable.

The video signal cable is not connected with the monitor or system completely.

Be sure the signal cable is firmly plugged into the system and monitor.

Connecting and turning on your monitor on page 1-3

The color settings may be incorrect.

Select another colour setting from the OSD menu.

Adjusting your monitor image on page 2-4

The automatic image setup function was not performed.

Perform automatic image setup.

Adjusting your monitor image on page 2-4

The power The monitors Be sure the power cord is Connecting and turning indicator is not lit power switch is connected properly. on your monitor on and there is no not switched on. Be sure the outlet has power. page 1-3 image. The power cord is

loose or disconnected. There is no power

at the outlet.

Power on the monitor. Try using another power

cord. Try using another electrical

outlet.

3-2 C19-10 Flat Panel Monitor Users Guide

Table3-2.Troubleshooting (continued)

Problem Possible cause Suggested action Reference

Screen is blank The monitor is in Press any key on the Understanding power and power Standby/Suspend keyboard or move the management on page indicator is mode mouse to restore operation. 2-7 steady amber or Check the Power options flashing white settings on your computer.

The power indicator is white, but there is no image.

The video signal cable is loose or disconnected from the system or monitor.

Be sure the video cable is connected with the system properly.

Connecting and turning on your monitor on page 1-3

The monitor Adjust the brightness and Adjusting your monitor brightness and contrast setting on the OSD image on page 2-4 contrast are at the menu. lowest setting.

One or more of This is a characteristic If there are more than five Appendix A, Service and the pixels appear of the LCD pixels missing, contact the Support, on page A-1 discoloured technology and is not

an LCD defect. Customer Support Centre.

Fuzzy lines in text or a blurry image. Horizontal or

vertical lines through the image.

Image setup has not been optimized Your system

Display Properties setting have not been optimized.

Adjust the resolution settings on your system to match the native resolution for this monitor: 1366x768 at 60 Hz.

Adjusting your monitor image on page 2-4

Manual image setup on page 3-3

Perform automatic image Selecting a supported setup. If automatic image display mode on page setup does not help, perform 2-7 manual image setup.

When working in the native See the Advanced section resolution, you may find of your systems display additional improvements by properties. adjusting the Dots Per Inch (DPI) setting on your system.

The image is not It has not set the Use ThinkVision Duo Using the direct access acceptable when optimum resolution software to optimize the controls on page 2-4 switching to dual for each mode dual screen operation mode Adjust graphic card

resolution manually

Manual image setup If automatic image setup does not establish the image that you prefer, perform manual image setup.

Note: Have your monitor powered on for about 15 minutes, until the monitor warms up. 1. Press at the bottom of the monitor to open the OSD menu. 2. Use or to select and press to access. 3. Use or to select Manual and press to access. 4. Use or to select Clock and Phase adjustment.

Reference information 3-3

Clock (pixel frequency) adjusts the number of pixels scanned by one Horizontal sweep. If the frequency is not correct, the screen shows vertical Stripes and the picture does not have the correct width.

Phase adjusts the phase of the pixel clock signal. With a wrong phase adjustment, the picture has horizontal disturbances in light picture.

5. When the image no longer looks distorted, save the Clock and Phase adjustments. 6. Press to leave the OSD menu.

Manually installing the monitor driver Below are steps for manually installing the monitor driver in Microsoft Windows 7, Microsoft Windows 10.

Installing the monitor driver in Windows 7

To install the device driver in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot into

Windows 7 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/c19_10, find the

corresponding monitor driver and download it to a PC to which this monitor is connected

(such as a desktop).

5. Open the Display Properties window by right-clicking Start, Control Panel, Hardware and

Sound icon, and then click the Display icon.

6. Click the Change the display settings tab.

7. Click the Advanced Settings icon.

8. Click the Monitor tab.

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver, then click Browse the computer to find the driver program.

12. Select Pick from the list of device driver program on the computer.

13. Click the Have Disk button. By clicking the Browse button, browse and point to the

following path:

X:\Monitor Drivers\Windows 7

(Where X indicates "the folder in which the downloaded driver is located" (such as a

desktop)

14. Select the C19-10.inf file and click the Open button. Click the OK button.

15. Select Lenovo C19-10 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate

and corresponding Colour Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display

quality. Lenovo recommends using either 1366 x 768 at a refresh rate of 60 Hz, or 640

x 480 at refresh rate of 60 Hz.

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Installing the monitor driver in Windows 10

To use the Plug and Play feature in Microsoft Windows 10, do the following:

1. Turn off the computer and all attached devices.

2. Ensure that the monitor is connected correctly.

3. Turn on the monitor and then turn on the computer. Allow your computer to boot into Windows 10 operating system.

4. From the Lenovo website http://support.lenovo.com/docs/c19_10, find the corresponding monitor driver and download it to a PC to which this monitor is connected (such as a desktop).

5. On the Desktop, move mouse to bottom-left corner of screen, right-click choose Control Panel, then double click the icon of Hardware and Sound, and then click Display.

6. Click the Change the display settings tab.

7. Click the Advanced Settings button.

8. Click the Monitor tab.

9. Click the Properties button.

10. Click the Driver tab.

11. Click Update Driver, then click Browse the computer to find the driver program.

12. Select Let me pick from a list of device drivers on my computer.

13. Click the Have Disk button. By clicking the Browse button, browse and point to the following path:

X:\Monitor Drivers\Windows 10

(where X indicates "the folder in which the downloaded driver is located" (such as a desktop)

14. Select the C19-10.inf file and click the Open button. Click the OK button.

15. In the new window, select Lenovo C19-10 and click Next.

16. After the installation is complete, delete all downloaded files and close all windows.

17. Restart the system. The system will automatically select the maximum refresh rate and corresponding Color Matching Profiles.

Note: On LCD monitors, unlike CRTs, a faster refresh rate does not improve display quality. Lenovo recommends using either 1366 x 768 at a refresh rate of 60 Hz, or

640 x 480 at a refresh rate of 60 Hz. Getting further help

If you still cant solve your problem, please contact the Customer Support Center. For more information on contacting the Customer Support Center, please see Appendix A, Service and Support, on page A-1.

Reference information 3-5

Service information Customer responsibilities

The warranty does not apply to a product which has been damaged due to accident, misuse, abuse, improper installation, usage not in accordance with product specifications and instructions, natural or personal disaster, or unauthorized alterations, repairs or modifications. The following are examples of misuse or abuse and not covered by warranty: Images burned on to the screen of a CRT monitor. Burned image is preventable by

utilizing a moving screen saver or power management. Physical damage to covers, bezel, base and cables. Scratches or punctures on monitor screens.

Getting further help If you still cant solve your problem, please contact the Customer Support Center. For more information on contacting the Customer Support Center, please see Appendix A, Service and Support, on page A-1.

3-6 C19-10 Flat Panel Monitor Users Guide

Appendix A Service and Support The following information describes the technical support that is available for your product, during the warranty period or throughout the life of your product. Refer to the Lenovo Limited Warranty for a full explanation of Lenovo warranty terms.

Registering your option Register to receive product service and support updates, as well as free and discounted computer accessories and content. Go to: http://www.lenovo.com/register

Online technical support Online technical support is available during the lifetime of a product at: http://www.lenovo.com/support Product replacement assistance or exchange of defective components also is available during the warranty period. In addition, if your option is installed in a Lenovo computer, you might be entitled to service at your location. A Lenovo technical support representative can help you determine the best alternative.

Telephone technical support Installation and configuration support through the Customer Support Center will be available until 90 days after the option has been withdrawn from marketing. After that time, the support is cancelled, or made available for a fee, at Lenovos discretion. Additional support is also available for a nominal fee.

Before contacting a Lenovo technical support representative, please have the following information available: option name and number, proof of purchase, computer manufacturer, model, serial number and manual, the exact wording of any error message, description of the problem, and the hardware and software configuration information for your system.

Your technical support representative might want to walk you through the problem while you are at your computer during the call.

Telephone numbers are subject to change without notice. The most up-to-date telephone list for Lenovo Support is always available at: http://www.lenovo.com/support

Country or Region Telephone Number

China 400-990-8888

South Africa 800982393

Argentina 0800-444-2722 (Spanish)

Australia 1300-557-073

Austria 800295730 (German)

Belgium 80076524 (French, Dutch)

Bolivia 800-100-764 (Spanish)

Service and Support A-1

Appendix B Notices Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the user 's responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore,this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Recycling information Lenovo encourages owners of information technology (IT) equipment to responsibly recycle their equipment when it is no longer needed. Lenovo offers a variety of programs and services to assist equipment owners in recycling their IT products. For information on recycling Lenovo products, go to: www.lenovo.com/recycling

Notices B-1

Collecting and recycling a disused Lenovo computer or monitor If you are a company employee and need to dispose of a Lenovo computer or monitor that is the property of the company, you must do so in accordance with the Law for Promotion of Effective Utilization of Resources. Computers and monitors are categorized as industrial waste and should be properly disposed of by an industrial waste disposal contractor certified by a local government. In accordance with the Law for Promotion of Effective Utilization of Resources, Lenovo Japan provides, through its PC Collecting and Recycling Services, for the collecting, reuse, and recycling of disused computers and monitors. For details, visit the Lenovo Web site at www.ibm.com/jp/pc/service/recycle/pcrecycle/.Pursuant to the Law for Promotion of Effective Utilization of Resources, the collecting and recycling of home-used computers and monitors by the manufacturer was begun in October 1, 2003. This service is provided free of charge for home-used computers sold after October 1, 2003. For details, visit the Lenovo Web site at: www.ibm.com/jp/pc/service/recycle/personal/.

Disposing of Lenovo computer components Some Lenovo computer products sold in Japan may have components that contain heavy metals or other environmental sensitive substances. To properly dispose of disused components, such as a printed circuit board or drive, use the methods described above for collecting and recycling a disused computer or monitor.

Trademarks The following terms are trademarks of Lenovo in the United States, other countries, or both: Lenovo The Lenovo logo ThinkCenter ThinkPad ThinkVision

Microsoft, Windows, and Windows NT are trademarks of the Microsoft group of companies. Other company, product, or service names may be trademarks or service marks of others.

Power cords and power adapters Use only the power cords and power adapters supplied by the product manufacturer. Do not use the ac power cord for other devices.

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