Lenovo 13 2nd Gen and S2 2nd Gen Hardware Laptop Hardware Maintenance Manual PDF

13 2nd Gen and S2 2nd Gen Hardware Maintenance Manual

Note: Before using this information and the product it supports, be sure to read the general information under Appendix A Notices on page 89.

Second Edition (June 2017)

Copyright Lenovo 2016, 2017.

LIMITED AND RESTRICTED RIGHTS NOTICE: If data or software is delivered pursuant a General Services Administration GSA contract, use, reproduction, or disclosure is subject to restrictions set forth in Contract No. GS-35F-05925.

Contents

About this manual. . . . . . . . . . . iii

Chapter 1. Safety information. . . . . . 1 General safety . . . . . . . . . . . . . . . . 1 Electrical safety . . . . . . . . . . . . . . . 1 Safety inspection guide . . . . . . . . . . . . 2 Handling devices that are sensitive to electrostatic discharge. . . . . . . . . . . . . . . . . . 3 Grounding requirements . . . . . . . . . . . . 4 Safety notices (multilingual translations) . . . . . . 4

Chapter 2. Important service information . . . . . . . . . . . . . . 19 Strategy for replacing FRUs . . . . . . . . . 19

Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state drive . . . . . 19 Important notice for replacing a system board . . . . . . . . . . . . . . . . 20 How to use error message . . . . . . . . 20

Strategy for replacing FRUs for CTO, special bid model, and standard models . . . . . . . . . 20

Product definition. . . . . . . . . . . . 20 FRU identification. . . . . . . . . . . . 20

Chapter 3. General checkout . . . . . 23 What to do first . . . . . . . . . . . . . . 23 Checkout guide . . . . . . . . . . . . . . 24

Lenovo Solution Center . . . . . . . . . 24 Quick test programs. . . . . . . . . . . 24 UEFI diagnostic program . . . . . . . . . 25 Bootable diagnostic programs. . . . . . . 26

Power system checkout . . . . . . . . . . . 26 Checking the ac power adapter . . . . . . 27 Checking the built-in battery and operational charging . . . . . . . . . . . . . . . 27 Checking the coin-cell battery . . . . . . . 28

Chapter 4. Related service information . . . . . . . . . . . . . . 29 Restoring the factory contents by using the Recovery Disc Set . . . . . . . . . . . . . 29 Recovery overview for the Windows 10 operating system. . . . . . . . . . . . . . . . . . 30

Resetting your computer . . . . . . . . . 30 Using advanced startup options . . . . . . 30 Recovering your operating system if Windows 10 fails to start . . . . . . . . . . . . . 31 Creating and using a recovery USB drive . . 31

Passwords . . . . . . . . . . . . . . . . 32

Power-on password . . . . . . . . . . . 32 Hard disk password . . . . . . . . . . . 32 Supervisor password . . . . . . . . . . 32 How to remove the power-on password . . . 33 How to remove the hard disk password . . . 33

Power management . . . . . . . . . . . . 34 Screen blank mode (for the Windows 7 operating system only) . . . . . . . . . . 34 Sleep mode . . . . . . . . . . . . . . 34 Hibernation mode . . . . . . . . . . . 34

Symptom-to-FRU index . . . . . . . . . . . 35 Numeric error codes . . . . . . . . . . 36 Error messages . . . . . . . . . . . . 37 Beep errors . . . . . . . . . . . . . . 37 No-beep symptoms . . . . . . . . . . . 38 LCD-related symptoms . . . . . . . . . 38 Intermittent problems . . . . . . . . . . 39 Undetermined problems . . . . . . . . . 39

Chapter 5. Status indicators . . . . . 41

Chapter 6. Function keys . . . . . . . 43

Chapter 7. Locations . . . . . . . . . 45 Locating computer controls, connectors, and indicators. . . . . . . . . . . . . . . . . 45

Front view. . . . . . . . . . . . . . . 45 Left-side view . . . . . . . . . . . . . 46 Bottom view . . . . . . . . . . . . . . 46

Locating FRUs and CRUs . . . . . . . . . . 47 Major FRUs . . . . . . . . . . . . . . 48 LCD FRUs . . . . . . . . . . . . . . 50 Connector and cable guide . . . . . . . . 51

Looking up FRU information . . . . . . . . . 54

Chapter 8. FRU replacement notices . . . . . . . . . . . . . . . . 55 Screw notices . . . . . . . . . . . . . . . 55 Retaining serial numbers. . . . . . . . . . . 56

Restoring the serial number of the system unit . . . . . . . . . . . . . . . . . 56 Retaining the UUID . . . . . . . . . . . 57

Chapter 9. Removing or replacing a FRU . . . . . . . . . . . . . . . . . . 59 General guidelines . . . . . . . . . . . . . 59 Before servicing the computer . . . . . . . . 60

Disabling the built-in battery . . . . . . . 60

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1010 Base cover assembly . . . . . . . . . . 60 1020 Keyboard . . . . . . . . . . . . . . 62 1030 M.2 solid-state drive . . . . . . . . . . 67 1040 Memory module . . . . . . . . . . . . 68 1050 Wireless LAN card . . . . . . . . . . . 69 1060 Coin-cell battery . . . . . . . . . . . . 70 1070 Battery pack . . . . . . . . . . . . . 70 1080 Fingerprint reader card . . . . . . . . . 71 1090 Speaker assembly . . . . . . . . . . . 73 1110 Media card reader and cable for media card reader . . . . . . . . . . . . . . . . . . 74 1120 ThinkPad-logo-LED card . . . . . . . . 75 1130 USB support bracket/OneLink+ bracket . . 75 1140 Thermal fan assembly . . . . . . . . . 77 1150 System board . . . . . . . . . . . . . 78 1160 LCD unit . . . . . . . . . . . . . . . 80

1170 keyboard bezel assembly . . . . . . . . 82 1180 ac power card . . . . . . . . . . . . 83 2010 LCD bezel assembly . . . . . . . . . . 83 2020 LCD module . . . . . . . . . . . . . 84 2030 Hinge kit . . . . . . . . . . . . . . . 85 2040 Integrated camera and microphone combo card . . . . . . . . . . . . . . . . . . 87 2050 Wireless LAN antenna assembly . . . . . 87 2060 LCD cable assembly and LCD rear cover assembly . . . . . . . . . . . . . . . . . 88

Appendix A. Notices. . . . . . . . . . 89 Electronic emissions notices . . . . . . . . . 90 Trademarks . . . . . . . . . . . . . . . . 90

Appendix B. Abbreviation table . . . . 91

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About this manual

This manual contains service and reference information for the following ThinkPad products.

ThinkPad 13 2nd Gen and ThinkPad S2 2nd Gen

Machine type (MT): 20J1, 20J2, 20J3

Use this manual along with the advanced diagnostic tests to troubleshoot problems.

Important: This manual is intended only for trained service technicians who are familiar with ThinkPad products. Use this manual along with the advanced diagnostic tests to troubleshoot problems effectively. Before servicing a ThinkPad product, be sure to read all the information under Chapter 1 Safety information on page 1 and Chapter 2 Important service information on page 19.

Copyright Lenovo 2016, 2017 iii

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Chapter 1. Safety information

This chapter presents following safety information that you need to be familiar with before you service a ThinkPad notebook computer. General safety on page 1 Electrical safety on page 1 Safety inspection guide on page 2 Handling devices that are sensitive to electrostatic discharge on page 3 Grounding requirements on page 4 Safety notices (multilingual translations) on page 4

General safety Follow these rules to ensure general safety: Observe good housekeeping in the area of the machines during and after maintenance. When lifting any heavy object:

1. Make sure that you can stand safely without slipping.

2. Distribute the weight of the object equally between your feet.

3. Use a slow lifting force. Never move suddenly or twist when you attempt to lift.

4. Lift by standing or by pushing up with your leg muscles; this action removes the strain from the muscles in your back. Do not attempt to lift any object that weighs more than 16 kg (35 lb) or that you think is too heavy for you.

Do not perform any action that causes hazards to the customer, or that makes the equipment unsafe. Before you start the machine, make sure that other service technicians and the customer's personnel are not in a hazardous position.

Place removed covers and other parts in a safe place, away from all personnel, while you are servicing the machine.

Keep your toolcase away from walk areas so that other people will not trip over it. Do not wear loose clothing that can be trapped in the moving parts of a machine. Make sure that your sleeves are fastened or rolled up above your elbows. If your hair is long, fasten it.

Insert the ends of your necktie or scarf inside clothing or fasten it with a nonconductive clip, about 8 centimeters (3 inches) from the end.

Do not wear jewelry, chains, metal-frame eyeglasses, or metal fasteners for your clothing.

Attention: Metal objects are good electrical conductors. Wear safety glasses when you are hammering, drilling, soldering, cutting wire, attaching springs, using solvents, or working in any other conditions that might be hazardous to your eyes.

After service, reinstall all safety shields, guards, labels, and ground wires. Replace any safety device that is worn or defective.

Reinstall all covers correctly before returning the machine to the customer. Fan louvers on the machine help to prevent overheating of internal components. Do not obstruct fan louvers or cover them with labels or stickers.

Electrical safety Observe the following rules when working on electrical equipment.

Important: Use only approved tools and test equipment. Some hand tools have handles covered with a soft material that does not insulate you when working with live electrical currents.Many customers have, near their equipment, rubber floor mats that contain small conductive fibers to decrease electrostatic discharges. Do not use this type of mat to protect yourself from electrical shock.

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Find the room emergency power-off (EPO) switch, disconnecting switch, or electrical outlet. If an electrical accident occurs, you can then operate the switch or unplug the power cord quickly.

Do not work alone under hazardous conditions or near equipment that has hazardous voltages. Disconnect all power before: Performing a mechanical inspection Working near power supplies Removing or installing main units

Before you start to work on the machine, unplug the power cord. If you cannot unplug it, ask the customer to power-off the wall box that supplies power to the machine, and to lock the wall box in the off position.

If you need to work on a machine that has exposed electrical circuits, observe the following precautions: Ensure that another person, familiar with the power-off controls, is near you.

Attention: Another person must be there to switch off the power, if necessary. Use only one hand when working with powered-on electrical equipment; keep the other hand in your pocket or behind your back.

Attention: An electrical shock can occur only when there is a complete circuit. By observing the above rule, you may prevent a current from passing through your body.

When using testers, set the controls correctly and use the approved probe leads and accessories for that tester.

Stand on suitable rubber mats (obtained locally, if necessary) to insulate you from grounds such as metal floor strips and machine frames.

Observe the special safety precautions when you work with very high voltages; Instructions for these precautions are in the safety sections of maintenance information. Use extreme care when measuring high voltages.

Regularly inspect and maintain your electrical hand tools for safe operational condition. Do not use worn or broken tools and testers. Never assume that power has been disconnected from a circuit. First, check that it has been powered off. Always look carefully for possible hazards in your work area. Examples of these hazards are moist floors, ungrounded power extension cables, power surges, and missing safety grounds.

Do not touch live electrical circuits with the reflective surface of a plastic dental mirror. The surface is conductive; such touching can cause personal injury and machine damage.

Do not service the following parts with the power on when they are removed from their normal operating places in a machine: Power supply units Pumps Blowers and fans Motor generators Parts similar to those listed above This practice ensures correct grounding of the units.

If an electrical accident occurs: Use caution; do not become a victim yourself. Switch off power. Send another person to get medical aid.

Safety inspection guide The purpose of this inspection guide is to assist you in identifying potentially unsafe conditions. As each machine was designed and built, required safety items were installed to protect users and service technicians from injury. This guide addresses only those items. You should use good judgment to identify potential safety hazards due to attachment of non-ThinkPad features or options not covered by this inspection guide.

If any unsafe conditions are present, you must determine how serious the apparent hazard could be and whether you can continue without first correcting the problem.

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Consider these conditions and the safety hazards they present: Electrical hazards, especially primary power (primary voltage on the frame can cause serious or fatal electrical shock)

Explosive hazards, such as a damaged CRT face or a bulging capacitor Mechanical hazards, such as loose or missing hardware

To determine whether there are any potentially unsafe conditions, use the following checklist at the beginning of every service task. Begin the checks with the power off, and the power cord disconnected.

Checklist:

1. Check exterior covers for damage (loose, broken, or sharp edges).

2. Power off the computer. Disconnect the power cord.

3. Check the power cord for:

a. A third-wire ground connector in good condition. Use a meter to measure third-wire ground continuity for 0.1 ohm or less between the external ground pin and the frame ground.

b. The power cord should be the authorized type specified for your computer. Go to: http://www.lenovo.com/serviceparts-lookup

c. Insulation must not be frayed or worn.

4. Check for cracked or bulging batteries.

5. Remove the cover.

6. Check for any obvious non-ThinkPad alterations. Use good judgment as to the safety of any non-ThinkPad alterations.

7. Check inside the unit for any obvious unsafe conditions, such as metal filings, contamination, water or other liquids, or signs of fire or smoke damage.

8. Check for worn, frayed, or pinched cables.

9. Check that the power-supply cover fasteners (screws or rivets) have not been removed or tampered with.

Handling devices that are sensitive to electrostatic discharge Any computer part containing transistors or integrated circuits (ICs) should be considered sensitive to electrostatic discharge (ESD.) ESD damage can occur when there is a difference in charge between objects. Protect against ESD damage by equalizing the charge so that the machine, the part, the work mat, and the person handling the part are all at the same charge.

Notes:

1. Use product-specific ESD procedures when they exceed the requirements noted here.

2. Make sure that the ESD protective devices you use have been certified (ISO 9000) as fully effective.

When handling ESD-sensitive parts: Keep the parts in protective packages until they are inserted into the product. Avoid contact with other people. Wear a grounded wrist strap against your skin to eliminate static on your body. Prevent the part from touching your clothing. Most clothing is insulative and retains a charge even when you are wearing a wrist strap.

Use a grounded work mat to provide a static-free work surface. The mat is especially useful when handling ESD-sensitive devices.

Select a grounding system, such as those listed below, to provide protection that meets the specific service requirement.

Note: The use of a grounding system to guard against ESD damage is desirable but not necessary. Attach the ESD ground clip to any frame ground, ground braid, or green-wire ground.

Chapter 1. Safety information 3

When working on a double-insulated or battery-operated system, use an ESD common ground or reference point. You can use coax or connector-outside shells on these systems.

Use the round ground prong of the ac plug on ac-operated computers.

Grounding requirements Electrical grounding of the computer is required for operator safety and correct system function. Proper grounding of the electrical outlet can be verified by a certified electrician.

Safety notices (multilingual translations) The safety notices in this section are provided in the following languages: English Arabic Brazilian Portuguese French German Hebrew Japanese Korean Spanish Traditional Chinese

DANGER

DANGER

DANGER

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DANGER

DANGER

DANGER

DANGER

DANGER

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PERIGO

PERIGO

PERIGO

PERIGO

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PERIGO

PERIGO

PERIGO

PERIGO

DANGER

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DANGER

DANGER

DANGER

DANGER

DANGER

DANGER

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DANGER

VORSICHT

VORSICHT

VORSICHT

VORSICHT

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VORSICHT

VORSICHT

VORSICHT

VORSICHT

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Chapter 2. Important service information

This chapter introduces following important service information that applies to all machine types supported by this manual: Strategy for replacing FRUs on page 19 Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state drive on page 19 Important notice for replacing a system board on page 20 How to use error message on page 20

Strategy for replacing FRUs for CTO, special bid model, and standard models on page 20 Product definition on page 20 FRU identification on page 20

Important: Advise customers to contact the Lenovo Customer Support Center if they need any assistance in obtaining or installing any software fixes, drivers, and UEFI BIOS downloads. Telephone numbers for Lenovo Support are available at: http://www.lenovo.com/support/phone

System Disassembly/Reassembly videos that show the FRU removals or replacements for the Lenovo authorized service technicians are available in the following support site: http://www.lenovoservicetraining.com/ion/

Strategy for replacing FRUs Before replacing parts:

Ensure that all software fixes, drivers, and UEFI BIOS downloads are installed before replacing any FRUs listed in this manual.

After a system board is replaced, ensure that the latest UEFI BIOS is loaded to the system board before completing the service action.

To download software fixes, drivers, and UEFI BIOS, go to http://www.lenovo.com/ThinkPadDrivers and follow the instructions on the screen.

Use the following strategy to prevent unnecessary expense for replacing and servicing FRUs: If you are instructed to replace a FRU but the replacement does not correct the problem, reinstall the original FRU before you continue.

Some computers have both a processor board and a system board. If you are instructed to replace either the processor board or the system board, and replacing one of them does not correct the problem, reinstall that board, and then replace the other one.

If an adapter or a device consists of more than one FRU, any of the FRUs may be the cause of the error. Before replacing the adapter or device, remove the FRUs, one by one, to see if the symptoms change. Replace only the FRU that changed the symptoms.

Strategy for replacing a hard disk drive, a hybrid drive, or a solid-state drive Always try to run a low-level format before replacing a hard disk drive, a hybrid drive, a solid-state drive. This will cause all customer data on the drive to be lost. Be sure that the customer has a current backup of the data before doing this task.

Attention: The drive startup sequence in the computer you are servicing may have been changed. Be extremely careful during write operations such as copying, saving, or formatting. If you select an incorrect drive, data or programs can be overwritten.

Copyright Lenovo 2016, 2017 19

Attention: Ensure that you partition the mSATA solid-state drive after installing it on the computer you are servicing. Otherwise, the mSATA solid-state drive will not function correctly. For instructions on how to partition an mSATA solid-state drive, go tohttp://www.lenovo.com/support/msata-fru.

Important notice for replacing a system board Some components mounted on a system board are very sensitive. Improper handling of a system board can cause damage to those components, and may cause a system malfunction.

Attention: When handling a system board: Do not drop a system board or apply any excessive force to it. Avoid rough handling of any kind. Avoid bending a system board and hard pushing to prevent cracking at each BGA (Ball Grid Array) chipset.

How to use error message Use the error codes displayed on the screen to diagnose failures. If more than one error code is displayed, begin the diagnosis with the first error code. Whatever causes the first error code may also cause false error codes. If no error code is displayed, see whether the error symptom is listed in the Symptom-to-FRU Index for the computer you are servicing.

Strategy for replacing FRUs for CTO, special bid model, and standard models This topic provides information about the model types and FRU identification.

Product definition This topic introduces different model types and how to identify each type.

Dynamic Configure To Order (CTO)

This model provides the ability for a customer to configure a Lenovo solution from a web site, and have this configuration sent to fulfillment, where it is built and shipped directly to the customer. The machine label and eSupport will load these products as the 4-character MT, 4-character model and 2-character country code. The model is CTO1 and the default country code is WW (example: 20AACTO1WW).

Special bid model

This model is a unique configuration that has been negotiated between Lenovo and the customer. A unique MTM consists of a 4-character MT, a 4-character model, and a numeric 2-character country code is provided to the customer to place orders (example: 20AA000955). The country code assigned is numeric and does not designate a specific country or region. The custom model factsheet for the MTM indicates which country the special bid MTM is set up for. Special bid offering is not generally announced.

Standard model

Standard models (fixed configuration) are announced and offered to all customers. The MTM portion of the machine label consists of a 4-character MT, a 4-character model, and an alphabetic 2-character country code. The country code assigned is alphabetic and represents a designated country or region (example: 20AA0009UK).

FRU identification Use Lenovo eSupport to identify major FRUs, FRU part numbers, and FRU descriptions for a product at an MT - serial number level. Examples of major FRUs are hard disk drive, system board, liquid crystal display (LCD), and memory module.

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To identify the major FRUs for a product, do the following:

1. Go to http://www.lenovo.com/support.

2. Click Warranty & Services.

3. Click Check Warranty Status.

4. On the Warranty Status Lookup page, click Parts Lookup.

5. Type your machine type and serial number, and then click Submit.

eSupport also can be used to view the general FRU list for a product.

To get the general FRU list for a product, do the following:

1. Go to http://www.lenovo.com/support.

2. Click Parts & Accessories.

3. Follow the instructions on the screen to select product.

4. Click Product and Parts Detail.

5. On the PRODUCT AND PARTS DETAIL page, click Parts Detail tab to view the FRU list.

Note: The FRU list is a general list of components and does not contain specific model information.

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Chapter 3. General checkout

This chapter introduces following information: What to do first on page 23 Checkout guide on page 24 Lenovo Solution Center on page 24 Quick test programs on page 24 UEFI diagnostic program on page 25 Bootable diagnostic programs on page 26

Power system checkout on page 26

Before you go to the checkout guide, be sure to read the following important notes.

Important notes: Only certified trained personnel should service the computer. Before replacing any FRU, read the entire page on removing and replacing FRUs. When you replace FRUs, it is recommended use new nylon-coated screws. Be extremely careful during such write operations as copying, saving, or formatting. The sequence of the drives in the computer that you are servicing might have been altered. If you select an incorrect drive, data or programs might be overwritten.

Replace a FRU only with another FRU of the correct model. When you replace a FRU, ensure that the model of the machine and the FRU part number are correct by referring to the web site: http://www.lenovo.com/serviceparts-lookup

A FRU should not be replaced because of a single, unreproducible failure. Single failures can occur for a variety of reasons that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. Consider replacing a FRU only when a problem recurs. If you suspect that a FRU is defective, clear the error log and run the test again. If the error does not recur, do not replace the FRU.

Be careful not to replace a nondefective FRU.

What to do first When you return a FRU, you must include the following information in the parts exchange form or parts return form that you attach to it:

1. Name and phone number of service technician

2. Date of service

3. Date on which the machine failed

4. Date of purchase

5. Failure symptoms, error codes appearing on the display, and beep symptoms

6. Procedure index and page number in which the failing FRU was detected

7. Failing FRU name and part number

8. Machine type, model number, and serial number

9. Customer's name and address

Note: During the warranty period, the customer may be responsible for repair costs if the computer damage was caused by misuse, accident, modification, unsuitable physical or operating environment, or improper maintenance by the customer. Following is a list of some common items that are not covered under warranty and some symptoms that might indicate that the system was subjected to stress beyond normal use.

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Before checking problems with the computer, determine whether the damage is covered under the warranty by referring to the following list:

The following are not covered under warranty: LCD panel cracked from the application of excessive force or from being dropped Scratched (cosmetic) parts Distortion, deformation, or discoloration of the cosmetic parts Plastic parts, latches, pins, or connectors that have been cracked or broken by excessive force Damage caused by liquid spilled into the system Damage caused by the improper insertion of a PC card or the installation of an incompatible card Improper disc insertion or use of an optical drive Fuses blown by attachment of a nonsupported device Forgotten computer password (making the computer unusable) Sticky keys caused by spilling a liquid onto the keyboard Use of an incorrect ac power adapter on laptop products

The following symptoms might indicate damage caused by nonwarranted activities: Missing parts might be a symptom of unauthorized service or modification. Check for obvious damage to an M.2 solid-state drive.

Checkout guide Use the following procedures as a guide in identifying and correcting problems with the ThinkPad notebook computers.

Note: The diagnostic tests are intended to test only ThinkPad products. The use of non-ThinkPad products, prototype cards, or modified options can lead to false indications of errors and invalid system responses.

1. Identify the failing symptoms in as much detail as possible.

2. Verify the symptoms. Try to re-create the failure by running the diagnostic test or by repeating the operation.

Lenovo Solution Center The Lenovo Solution Center program enables you to troubleshoot and resolve computer problems. It combines diagnostic tests, system information collection, security status, and support information, along with hints and tips for maximum system performance.

The Lenovo Solution Center program is available for download at http://www.lenovo.com/diags.

To run the Lenovo Solution Center program, go to Control Panel and click System and Security Lenovo - System Health and Diagnostics, and then follow the instructions on the screen.

For more information about the Lenovo Solution Center program, refer to the help information system of the program.

Quick test programs Run the following quick test programs to troubleshoot and resolve computer problems, especially when the computer does not have the Lenovo Solution Center program installed.

Lenovo provides the following quick test programs: Lenovo Hard Drive Quick Test Lenovo Memory Quick Test Lenovo Wireless Quick Test Lenovo PCI Express Quick Test

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Lenovo RAID Quick Test Lenovo Motherboard Bus Quick Test

The quick test programs are applicable on the following operating systems: Microsoft Windows 10 Microsoft Windows 8.1 Microsoft Windows 8 Microsoft Windows 7 Microsoft Windows Server 2003 Microsoft Windows Server 2008

To download and install a quick test program, go to http://www.lenovo.com/diags, and follow the instructions on the Web site.

To run a test using quick test program, do the following:

1. Go to the C:\SWTOOLS\ldiag directory.

2. Double-click the gui_lsc_lite.exe file.

3. When the User Account Control window opens, click Yes.

4. Select the device class to be tested.

5. Select the devices to be tested.

6. Select the test to be performed.

7. Follow the instructions on the screen to start the test. When a problem is detected, information messages are displayed. Refer to the messages to troubleshoot the problem.

UEFI diagnostic program A UEFI diagnostic program is preinstalled on the computer. It enables you to test memory modules and internal storage devices, view system information, and check and recover bad sectors on internal storage devices.

To run the UEFI diagnostic program, do the following:

1. Turn on the computer. If the computer cannot be turned on, go to Power system checkout on page 26, and check the power sources. If an error code is displayed, go to Symptom-to-FRU index on page 35 for error code descriptions and troubleshooting hints.

2. When the logo screen is displayed, repeatedly press and release the F10 key. The main screen of the UEFI diagnostic program is displayed.

3. Follow the instructions on the screen to use the diagnostic program.

The options on the main screen are as follows:

Table 1. Items on the main screen of the UEFI diagnostic program

Tests Tools

CPU - Quick test System Information

CPU - Extended test

LCD test Generate configuration file

Memory - Quick test Execute from configuration file

Memory - Extended test

Motherboard test Exit application

Chapter 3. General checkout 25

Table 1. Items on the main screen of the UEFI diagnostic program (continued)

Tests Tools

PCI-e test

Storage test

Run All

Bootable diagnostic programs If the computer you are servicing is not installed with the UEFI diagnostic program, you can download a bootable diagnostic program from the Lenovo Support Web site. The bootable diagnostic programs enable you to test computer memory and internal storage devices, view system information, and check and recover the internal storage devices. To use the bootable diagnostic programs, you can create a bootable diagnostic medium on a USB device or CD.

To create a bootable diagnostic medium, do the following:

1. Go to http://www.lenovo.com/diags.

2. Click Lenovo Bootable Diagnostics.

3. Follow the instructions on the Web site to create a bootable diagnostic medium on a USB device or CD.

To use the diagnostic medium you have created, do one of the following: If you have created the bootable diagnostic medium on a USB device, do the following:

1. Attach the USB device to the computer.

2. Turn on the computer. If the computer cannot be turned on, go to Power system checkout on page 26, and check the power sources. If an error code is displayed, go to Symptom-to-FRU index on page 35 for error code descriptions and troubleshooting hints.

3. When the logo screen is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key.

4. Use the arrow keys to select USB HDD and then press Enter. The diagnostic program will be launched automatically.

5. Follow the instructions on the screen to use the diagnostic program. If you have created the bootable diagnostic medium on a CD, do the following:

1. Turn on the computer. If the computer cannot be turned on, go to Power system checkout on page 26, and check the power sources. If an error code is displayed, go to Symptom-to-FRU index on page 35 for error code descriptions and troubleshooting hints.

2. Insert the CD into the optical drive.

3. Restart the computer.

4. When the logo screen is displayed, repeatedly press and release the F12 key. When the Boot Menu window opens, release the F12 key.

5. Use the arrow keys to select ATAPI CDx (x: 0, 1, ...) and then press Enter. The diagnostic program will be launched automatically.

6. Follow the instructions on the screen to use the diagnostic program.

Power system checkout To verify a power symptom, do the following: 1. Turn off the computer. 2. Connect the ac power adapter.

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3. Turn on the computer. If the computer can be turned on, it means that either the battery pack or the ac power adapter is functional.

4. Insert a straightened paper clip into the emergency reset hole to reset the computer. If the computer is still powered on, it means that the ac power adapter is functional.

5. Turn off the computer. 6. Disconnect the ac power adapter and turn on the computer. If the computer can be turned on, it means that the battery pack is functional.

If you suspect a power problem, see the appropriate one of the following power supply checkouts: Checking the ac power adapter on page 27 Checking the built-in battery and operational charging on page 27 Checking the coin-cell battery on page 28

Checking the ac power adapter You are here because the computer fails only when the ac power adapter is used. If the power problem occurs only when the docking station or the port replicator is used, replace the docking station or the port replicator.

If the system status indicator does not blink three times when an ac power source is connected, check the power cord of the ac power adapter for correct continuity and installation.

If the computer does not charge during operation, go to Checking the built-in battery and operational charging on page 27.

To check the ac power adapter, do the following:

1. Unplug the ac power adapter cable from the computer.

2. Measure the output voltage at the plug of the ac power adapter cable. See the following illustration:

Pin Voltage (V dc)

1 +20

2 0

3 Ground(20V) 1

3

2

Note: Output voltage of pin 2 of the ac power adapter might differ from the one you are servicing.

3. If the voltage is not correct, replace the ac power adapter.

4. If the voltage is acceptable, replace the system board.

Note: Noise from the ac power adapter does not always indicate a defect.

Checking the built-in battery and operational charging This computer supports only batteries specially designed for this specific system and manufactured by Lenovo or an authorized builder. The system does not support unauthorized batteries or batteries designed for other systems. If an unauthorized battery or a battery designed for another systems is installed, the system will not charge.

Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.

The battery status icon in the Windows notification area displays the percentage of the remaining battery power.

Chapter 3. General checkout 27

Move your pointer to the battery-status icon in the Windows notification area to check the battery status. The battery-status icon displays the percentage of battery power remaining and how long you can use your computer before you must charge the battery.

To check whether the battery charges properly during operation, do the following:

1. Discharge the battery until the remained battery power is less than 50%.

2. Connect the computer to ac power to charge the battery. If the battery status icon in the Windows notification area indicates that the battery is not charging, remove the battery and let it return to room temperature.

3. Reinstall the battery. If the battery is still not charging, replace the battery pack.

4. Check the battery status icon again. If the same error still exists, replace the system board.

Checking the coin-cell battery To check the coin-cell battery, do the following:

1. Disconnect the battery connector. See Disabling the built-in battery on page 60.

2. Remove the coin-cell battery. See 1060 Coin-cell battery on page 70.

3. Measure the voltage of the coin-cell battery. See the following illustration.

Wire Voltage (V dc)

Red +2.5 to +3.2

Black Ground

If the voltage is correct, replace the system board. If the voltage is not correct, replace the coin-cell battery. If the coin-cell battery discharges quickly after replacement, replace the system board.

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Chapter 4. Related service information

This chapter presents following information: Restoring the factory contents by using the Recovery Disc Set on page 29 Recovery overview for the Windows 10 operating system on page 30 Passwords on page 32 Power management on page 34 Symptom-to-FRU index on page 35

Service Web site: When the latest maintenance diskette and the system program service diskette become available, they will be posted on http://www.lenovo.com/support

Restoring the factory contents by using the Recovery Disc Set When the main storage drive is replaced because of a failure, no product recovery program is on the new drive. In this case, the customer must use the Recovery Disc Set to recover the computer. Order the Recovery Disc Set and the drive at the same time so that the customer can restore the computer to the factory default settings by using the Recovery Disc Set after the new drive is installed. For information about which discs to order, go to http://www.lenovo.com/serviceparts-lookup.

Depending on the model, the number of recovery discs included in the Recovery Disc Set differs. The Recovery Disc Set might consist of the user instructions and the following set of DVDs to restore the computer to the original factory configuration.

Operating System Recovery Disc (one disc): This disc restores the Microsoft Windows operating system. Use this disc to start the recovery process.

Applications and Drivers Recovery Disc (one or more discs): This disc restores the preinstalled applications and drivers on the computer.

Supplemental Recovery Disc: This disc contains additional content, such as updates to the software that was preinstalled on the computer. Not all recovery disc sets come with a Supplemental Recovery Disc.

Notes:

You must have a DVD drive to use the recovery discs. If you do not have an internal DVD drive, you can use an external USB DVD drive.

During the recovery process, all data on the drive will be deleted. If possible, copy any important data or personal files that you want to keep onto removable media or a network drive before you start the recovery process.

To restore the computer to the original factory configuration using the Recovery Disc Set, do the following:

Note: Recovery can take one to two hours to complete. The length of time depends on the method you use. If you use recovery discs, the recovery process will take about two hours.

1. Make the CD/DVD drive the first startup device in the startup sequence using the following procedure:

a. Press and hold down the F1 key, and then turn on the computer. When the logo screen is displayed or when you hear repeating beeps, release the F1 key. The ThinkPad Setup program opens.

b. Use the arrow keys to select Startup Boot.

c. Select the CD/DVD drive as the 1st Boot Device.

2. Insert the Operating System Recovery Disc into the DVD drive.

3. Press F10 to save the ThinkPad Setup program configuration changes. Follow the instructions on the screen to begin the recovery process.

Copyright Lenovo 2016, 2017 29

4. Select your language and click Next.

5. Read the license. If you agree with the terms and conditions, select I accept these terms and conditions and then click Next. If you do not agree with the terms and conditions, follow the instructions on the screen.

6. Click Yes in the displayed window to begin the operating system recovery process.

7. Insert the Applications and Drivers Recovery Disc when prompted and then click OK to begin the process of recovering applications and drivers.

8. If you have a Supplemental Recovery Disc, insert it when prompted and click Yes. If you do not have a Supplemental Recovery Disc, click No.

9. When all of the data has been copied from the last disc in the set and has been processed, remove the disc and restart the computer.

Note: The rest of the recovery process is fully automated and no action from you is required. The computer will restart into the Microsoft Windows desktop several times and you might experience periods when no activity is apparent on the screen for several minutes at a time. This is normal.

10. When the recovery process is complete, the Set Up Windows screen is displayed. Follow the instructions on the screen to complete the Windows setup.

11. After you have completed the Windows setup, you might want to restore the original startup sequence. Start the ThinkPad Setup program and then press F9 to restore the default settings. Press F10 to save changes and exit the ThinkPad Setup program.

Note: After restoring a drive to the factory default settings, you might need to reinstall some device drivers.

Recovery overview for the Windows 10 operating system The Windows recovery programs enable you to reset your computer or use advanced startup options.

It is recommended that you create a recovery USB drive as early as possible. Store the recovery USB drive as a backup or replacement for the Windows recovery programs.

For more information, see Creating and using a recovery USB drive on page 31.

Resetting your computer If your computer does not perform well, you might consider resetting your computer. In the resetting process, you can choose to keep your files or remove them, and then reinstall the Windows operating system.

To reset your computer, do the following:

Note: The graphical user interface (GUI) items of the operating system might change without notice.

1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings Update & security Recovery.

2. In the Reset this PC section, click Get started.

3. Follow the instructions on the screen to reset your computer.

Using advanced startup options With advanced startup options, you can change the firmware settings of the computer, change the startup settings of the Windows operating system, start the computer from an external device, or restore the Windows operating system from a system image.

To use advanced startup options, do the following:

Note: The GUI items of the operating system might change without notice.

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1. Open the Start menu and then click Settings. If Settings is not displayed, click All apps to display all programs, and then click Settings Update & security Recovery.

2. In the Advanced startup section, click Restart now Troubleshoot Advanced options.

3. Select a desired startup option, then follow the instructions on the screen.

Recovering your operating system if Windows 10 fails to start The Windows recovery environment on your computer is capable of operating independently from the Windows 10 operating system. This enables you to recover or repair the operating system even if the Windows 10 operating system fails to start.

After two consecutive failed boot attempts, the Windows recovery environment starts automatically. Then you can choose repair and recovery options by following the instructions on the screen.

Note: Ensure that your computer is connected to ac power during the recovery process.

Creating and using a recovery USB drive You can create a recovery USB drive as a backup for the Windows recovery programs. With the recovery USB drive, you can troubleshoot and fix the problems even if the preinstalled Windows recovery programs are damaged.

Creating a recovery USB drive

The USB drive that you use to create the recovery USB drive must be at least 16 GB of storage. The actual USB capacity that is required depends on the size of the recovery image.

Attention: The creation process deletes anything stored on the USB drive. To avoid data loss, make a backup copy of all the data that you want to keep.

To create a recovery USB drive, do the following:

Note: Ensure that your computer is connected to ac power during the following process.

1. Connect a proper USB drive (at least 16 GB of storage).

2. Type recovery in the search box on the taskbar. Then click Create a recovery drive.

3. Click Yes in the User Account Control window to allow the Recovery Media Creator program to start.

4. In the Recovery Drive window, follow the on-screen instructions to create a recovery USB drive.

Using the recovery USB drive

If you cannot start your computer, use the recovery USB drive to recover your computer.

To use a recovery USB drive, do the following:

Note: Ensure that your computer is connected to ac power.

1. Connect the recovery USB drive to the computer.

2. Turn on or restart the computer. Before the Windows operating system starts, repeatedly press the F12 key. The Boot Menu window opens.

3. Select the recovery USB drive as the boot device.

4. Select a preferred keyboard layout.

5. Click Troubleshoot to display the optional recovery solutions.

6. Select a corresponding recovery solution according to your situation. Then follow the instructions on the screen to complete the process.

Chapter 4. Related service information 31

Passwords As many as three passwords may be needed for any ThinkPad notebook computer: the power-on password, the hard disk password, and the supervisor password.

If any of these passwords has been set, a prompt for it will be displayed on the screen whenever the computer is turned on. The computer does not start until the password is entered.

Note: If only a supervisor password is set, the password prompt will not be displayed when the operating system is started.

Power-on password A power-on password protects the system from being powered on by an unauthorized person. The password must be entered before an operating system can be started. For instructions on how to remove the power-on password, see How to remove the power-on password on page 33.

Hard disk password There are two kinds of hard disk passwords: User hard disk password - for the user Master hard disk password - for the system administrator, who can use it to get access to the hard disk even if the user has changed the user hard disk password

Note: There are two modes for the hard disk password: User only and Master + User. The Master + User mode requires two hard disk passwords; the system administrator enters both in the same operation. The system administrator then provides the user hard disk password to the system user.

Attention: If the user hard disk password has been forgotten, check whether a master hard disk password has been set. If it has, it can be used for access to the internal storage drive. If no master hard disk password is available, neither Lenovo nor Lenovo authorized service technicians provide any services to reset either the user or the master hard disk password, or to recover data from the internal storage drive. The internal storage drive can be replaced for a scheduled fee.

For how to remove the hard disk password, see How to remove the hard disk password on page 33.

Supervisor password The supervisor password protects the system information stored in the ThinkPad Setup program. It provides the following security features:

If only a supervisor password is set, a password prompt is displayed when you try to start the ThinkPad Setup program. Unauthorized users cannot change most of the system configuration options in the ThinkPad Setup program without the password.

The system administrator can use the supervisor password to access a computer even if the user of that computer has set a power-on password. The supervisor password overrides the power-on password.

The system administrator can set the same supervisor password on many ThinkPad notebook computers to make administration easier.

Attention: If the supervisor password has been forgotten and cannot be made available to the service technician, there is no service procedure to reset the password. The system board must be replaced for a scheduled fee.

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How to remove the power-on password To remove a power-on password, do the following:

If no supervisor password has been set, do the following to remove the power-on password:

1. Turn off the computer.

2. Remove the battery pack. For instructions on how to remove the battery pack, see 1070 Battery pack on page 70.

3. Remove the coin-cell battery. For instructions on how to remove the coin-cell battery, see 1060 Coin-cell battery on page 70. Wait for a few seconds.

4. Reinstall the coin-cell battery. For instructions on how to install the coin-cell battery, see 1060 Coin-cell battery on page 70.

5. Reinstall the battery pack. For instructions on how to install the battery pack, see 1070 Battery pack on page 70.

6. Turn on the computer and wait until the POST ends. After the POST ends, the password prompt does not appear. The power-on password has been removed.

If a supervisor password has been set and is known to the service technician, do the following to remove the power-on password:

1. Turn on the computer.

2. When the logo screen comes up, immediately press F1.

3. Type the supervisor password to enter the ThinkPad Setup program.

4. Select Security.

5. Select Password.

6. Select Power-On Password.

7. Type the current supervisor password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice.

8. In the Changes have been saved window, press Enter.

9. Press F10 to save changes and exit the ThinkPad Setup program.

How to remove the hard disk password Attention: If User only mode is selected and the user hard disk password has been forgotten and cannot be made available to the service technician, neither Lenovo nor Lenovo authorized service technicians provide any services to reset the user hard disk passwords or to recover data from the hard disk drive. To put the system back to operational status, the only Lenovo and Lenovo-authorized service solution would be to replace the hard disk drive, hybrid drive, or solid-state drive with a scheduled fee.

To remove a user hard disk password that has been forgotten, when the supervisor password and master hard disk password are known, do the following:

1. Turn on the computer.

2. When the logo screen comes up, immediately press F1 to enter the ThinkPad Setup program.

3. Select Security.

4. Select Password.

5. Select Hard-disk x password, where x is the letter of the hard disk drive. A pop-up window opens.

6. Select Master hard disk password.

7. Type the current master hard disk password in the Enter Current Password field. Then leave the Enter New Password field blank, and press Enter twice.

8. Press F10.

Chapter 4. Related service information 33

9. Press F10 to save changes and exit the ThinkPad Setup program. The user hard disk password and the master hard disk password have been removed.

Power management To reduce power consumption, the computer has three power management modes: screen blank, sleep, and hibernation.

Screen blank mode (for the Windows 7 operating system only) If the time set on the Turn off monitor timer in the operating system expires, the LCD backlight turns off.

To put the computer into screen blank mode, do the following:

1. Right-click the battery gauge on the taskbar.

2. Select Power off display.

To end screen blank mode and resume normal operation, press any key.

Sleep mode When the computer enters sleep mode, the following events occur in addition to what occurs in screen blank mode: The LCD is powered off. The internal storage drive is powered off. The microprocessor stops.

To put your computer into sleep mode, do the following:

For Windows 7: Open the Start menu, then click the arrow next to the Shut down button. Click Sleep from the menu displayed.

For Windows 10: Open the Start menu, click Power, and then click Sleep.

In certain circumstances, the computer goes into sleep mode automatically:

After a period of inactivity specified in power plan settings

When the battery power is low

To cause the computer to return from sleep mode and resume operation, do one of the following: Press the Fn key. Open the LCD cover. Turn on the power button.

Also, in either of the following events, the computer automatically returns from sleep mode and resumes operation:

The ring indicator (RI) is signaled by a serial device or a PC Card device.

The time set on the resume timer elapses.

Note: The computer does not accept any input immediately after it enters sleep mode. Wait a few seconds before taking any action to reenter operation mode.

Hibernation mode In hibernation mode, the following occurs:

The system status, RAM, VRAM, and setup data are stored on the internal storage drive.

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The system is powered off.

Note: If the computer enters the hibernation mode while it is docked to the docking station or the port replicator, do not undock it before resuming normal operation. If you do undock it and then try to resume normal operation, you will get an error message, and you will have to restart the system.

If you have defined one of the following actions as the event that causes the system to go into hibernation mode, perform that action. Closing the lid. Pressing the power button.

Also, the computer goes into hibernation mode automatically after a period of inactivity specified in power plan settings.

When the power is turned on, the computer returns from hibernation mode and resumes operation. The hibernation file in the boot record on the internal storage drive is read, and system status is restored from the internal storage drive.

Symptom-to-FRU index This section contains following information: Numeric error codes on page 36 Error messages on page 37 Beep symptoms on page No-beep symptoms on page 38 LCD-related symptoms on page 38 Intermittent problems on page 39 Undetermined problems on page 39

The symptom-to-FRU index in this section lists symptoms and errors and their possible causes. The most likely cause is listed first, in boldface type.

Note: Do the FRU replacement or other actions in the sequence shown in the column headed FRU or action, in sequence. If replacing a FRU does not solve the problem, put the original part back in the computer. Do not replace a nondefective FRU.

This index can also help you determine, during regular servicing, what FRUs are likely to need to be replaced next.

A numeric error is displayed for each error detected in POST or system operation. In the displays, n can be any number.

If no numeric code is displayed, check the narrative descriptions of symptoms. If the symptom is not described there, go to Intermittent problems on page 39.

Note: For a device not supported by diagnostic codes in the ThinkPad notebook computers, see the manual for that device.

Chapter 4. Related service information 35

Numeric error codes Table 2. Numeric error codes

Symptom or error FRU or action, in sequence

0177 Bad SVP data, stop POST task Checksum of the supervisor password in the EEPROM is not correct.

Replace the system board.

0183 Bad CRC of Security Settings in EFI Variable. Enter the ThinkPad Setup program. The checksum of the Security settings in the EFI Variable is not correct.

1. Run the ThinkPad Setup program. The settings will be corrected automatically. Then save the current settings by pressing F10.

2. Replace the system board.

0187 EAIA data access error

Replace the system board.

0188 Invalid RFID Serialization Information Area.

Replace the system board.

0189 Invalid RFID Configuration Information Area.

Replace the system board.

0190 Critical low-battery error

1. Charge the battery pack. 2. Replace the battery pack.

0191 System SecurityInvalid Remote Change requested.

1. Run the ThinkPad Setup program, and then save current setting by pressing F10.

2. Replace the system board.

0199 System Security Security password retry count exceeded.

1. Run the ThinkPad Setup program. The retry count will be reset. Then save the current settings by pressing F10.

2. Replace the system board.

0271 Real-Time Clock Error. Check Date and Time settings.

1. Run ThinkPad Setup to reset the time and date 2. Replace the coin-cell battery and run ThinkPad Setup to reset the time and date.

1802 Unauthorized network card is plugged inPower off and remove the network card.

1. Remove network card. 2. Replace the system board.

1820 More than one external fingerprint reader are attached. Power off and remove all but the reader that you set up within your main operating system.

Remove all but the reader that you set up for the authentication.

2200 Machine Type and Serial Number are invalid.

Replace the system board.

2201 Machine UUID is invalid

Replace the system board.

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Error messages Table 3. Error messages

Symptom or error FRU or action, in sequence

Fan error. 1. Replace the fan. 2. Apply thermal grease. 3. Replace the system board.

Thermal sensing error. Replace the system board.

This system does not support batteries that are not genuine Lenovo-made or authorized. The system will continue to boot, but may not charge unauthorized batteries. Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.

Replace the battery.

Beep errors Lenovo SmartBeep technology enables you to decode beep errors with your smartphone when a black screen occurs with beeps from your computer. To decode the beep error with Lenovo SmartBeep technology, do the following:

1. Go to http://www.support.lenovo.com/smartbeep or scan the following QR Code.

2. Download the proper diagnostic app and install it on your smartphone.

3. Run the diagnostic app and place the smartphone near the computer.

4. Press the Fn key on your computer to emit the beep again. The diagnostic app decodes the beep error and shows possible solutions on the smartphone.

The following section describes some beep errors and the corresponding solutions.

Note: Do not attempt to service a product yourself unless instructed to do so by the Customer Support Center or product documentation. Only use a Lenovo-authorized service provider to repair your product.

Error codes Solutions

0001: Reset error (platform reset not de-asserted) 1. Remove all power resources (the ac power adapter, removable battery, and coin-cell battery). If your computer has a built-in battery, reset the computer by inserting a straightened paper clip into the emergency-reset hole. Wait for one minute. Then reconnect all power resources.

2. Replace the system board (service provider only).

0002: Internal bus error Replace the system board (service provider only).

Chapter 4. Related service information 37

Error codes Solutions

0281: General embedded controller error Replace the system board (service provider only).

0282: Memory module error 1. Reinstall or replace the memory module.

2. Replace the system board (service provider only).

0283: PCI resource error 1. Remove PCIe devices (the M.2 card, PCIe card, and so on) (service provider only).

2. Replace the system board (service provider only).

0284: TCG-compliant functionality-related error (might be the BIOS code validation failure)

Replace the system board (service provider only).

0285: TCG-compliant functionality-related error (might be the TPM initialization failure)

Replace the system board (service provider only).

0286: Integrated graphics error Replace the system board (service provider only).

0287: Discrete graphics error 1. Reinstall or replace the discrete graphics card (service provider only).

2. Replace the system board (service provider only).

0288: Computer display error 1. Reconnect the display cable on both the system board side and the computer display side (service provider only).

2. Replace the system board (service provider only).

No-beep symptoms Table 4. No-beep symptoms

Symptom or error FRU or action, in sequence

No beep, power-on indicator on, LCD blank, and no POST.

1. Ensure that every connector is connected tightly and correctly.

2. Reseat memory module. 3. Replace the system board.

No beep, power-on indicator on, and LCD blank during POST.

1. Reseat memory module.

2. Replace the system board.

The power-on password prompt appears. A power-on password or a supervisor password is set. Type the password and press Enter.

The hard-disk password prompt appears. A hard disk password is set. Type the password and press Enter.

LCD-related symptoms Important: The TFT LCD for the notebook computer contains many thin-film transistors (TFTs). The presence of a small number of dots that are missing, discolored, or always lighted is characteristic of TFT LCD technology, but excessive pixel problems can cause viewing concerns.If the LCD you are servicing has two or less visible defective pixels, it should not be considered faulty. However, if the LCD has three or more visible defective pixels, it will be deemed as defective by Lenovo and it should be replaced.

Notes:

This policy applies to all ThinkPad notebooks purchased on 1 January, 2008 or later.

Lenovo will not provide warranty replacement if the LCD is within specifications because we cannot guarantee that any replacement LCD will have zero pixel defects.

One pixel consists of R, G, B sub-pixels.

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Table 5. LCD-related symptoms

Symptom or error FRU or action, in sequence

No beep, power-on indicator on, and a blank LCD during POST.

Replace the system board.

LCD backlight not working. LCD too dark. LCD brightness cannot be adjusted. LCD contrast cannot be adjusted.

1. Reseat the LCD connectors. 2. Replace the LCD assembly. 3. Replace the system board.

LCD screen unreadable. Characters missing pixels. Screen abnormal. Wrong color displayed.

1. See important note for LCD-related symptoms. 2. Reseat all LCD connectors. 3. Replace the LCD assembly. 4. Replace the system board.

Horizontal or vertical lines displayed on LCD. Replace the LCD assembly.

Intermittent problems Intermittent system hang problems can be due to a variety of causes that have nothing to do with a hardware defect, such as cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a problem recurs.

When analyzing an intermittent problem, do the following:

1. Run the diagnostic test for the system board in loop mode at least 10 times.

2. If no error is detected, do not replace any FRUs.

3. If any error is detected, replace the FRU shown by the FRU code. Rerun the test to verify that no more errors exist.

Undetermined problems If the diagnostic tests did not identify the adapter or device that has failed, if wrong devices are installed, or if the system simply is not operating, follow these procedures to isolate the failing FRU (do not isolate FRUs that have no defects).

Verify that all attached devices are supported by the computer.

Verify that the power supply being used at the time of the failure is operating correctly. See Power system checkout on page 26. 1. Turn off the computer. 2. Visually check each FRU for damage. Replace any damaged FRU. 3. Remove or disconnect all of the following devices: a. Non-ThinkPad devices b. Devices attached to the docking station or the port replicator c. Printer, mouse, and other external devices d. Battery pack e. Internal storage drive f. External diskette drive or optical drive g. Memory module h. PC cards

4. Turn on the computer. 5. Determine whether the problem has been solved. 6. If the problem does not recur, reconnect the removed devices one at a time until you find the failing FRU. 7. If the problem remains, replace the following FRUs one at a time (do not replace a nondefective FRU): a. System board b. LCD assembly

Chapter 4. Related service information 39

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Chapter 5. Status indicators

This chapter presents the status indicators that show the status of the computer.

CapsLock

EscFnLock

Table 6. Status indicators

Indicator Meaning

1 Fn Lock indicator Off: The Fn Lock function is disabled. To initiate the special function printed as an icon on each key, press the corresponding function key directly. To input F1- F12, press the Fn key and the corresponding function key.

On: The Fn Lock function is enabled. To input F1- F12, press the corresponding function key directly. To initiate the special function printed as an icon on each key, press the Fn key and the corresponding function key.

2 Speaker-mute indicator On: The speakers are muted.

Copyright Lenovo 2016, 2017 41

Table 6. Status indicators (continued)

Indicator Meaning

3 Microphone-mute indicator On: The microphones are muted.

4 Camera-status indicator On: The camera is in use.

6 CapsLock indicator When the indicator is on, it indicates that Caps Lock mode is enabled. You can type all alphabetic characters (A-Z) in upper case directly.

5 7 System status indicator Blinking three times: The computer is initially connected to power.

On: The computer is in use.

Off: The computer is off or in hibernation mode.

Slow blinking: The computer is in sleep mode.

Fast blinking: The computer is entering sleep or hibernation mode.

8 ac power-status indicator The ac power-status indicator shows the ac power charging status of the computer.

Green: Connected to ac power (charging 90%100%)

Amber: Connected to ac power (charging 1%90%)

Off: Not connected to ac power (no charging)

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Chapter 6. Function keys

The following table describes the functions of function keys and key combinations.

Table 7. Function keys

Function key and key combination

Description

+

You can configure the Fn key and function keys in the Keyboard Properties window by doing the following:

1. Go to Control Panel. Change the view of Control Panel from Category to Large icons or Small icons.

2. Click Keyboard. In the Keyboard Properties window, click the Fn and function keys tab.

3. Select the options of your preference.

Press Fn+Esc to switch the key function between the standard F1F12 function and the special function printed as an icon on each key. You can change the default function in the Keyboard Properties window.

Mute or unmute the speakers.

If you mute the sound and turn off your computer, the sound will remain muted when you turn on your computer again. To turn on the sound, press F2 or F3.

Decrease the speaker volume.

Increase the speaker volume.

Mute or unmute the microphones.

Darken the computer display.

Brighten the computer display.

Manage external displays.

F8

Enable or disable the built-in wireless features.

F9

Open the Settings window.

F10

Enable or disable the built-in Bluetooth features.

F11

Open a keyboard setting page.

Copyright Lenovo 2016, 2017 43

Table 7. Function keys (continued)

Function key and key combination

Description

F12

The key invokes the function defined by yourself. If no function is defined, press this key to open the Cortana personal assistant.

To define or change the action for the F12 key, do the following:

1. Open the Lenovo Settings program.

2. Click the input icon .

3. Locate the KEYBOARD: USER-DEFINED KEY section and follow the instructions on the screen to complete the setting.

On the Input page, you can also define different functions for the key combinations with F12, such as Shift+F12, Alt+F12, or Ctrl+F12.

+

Open the Snipping Tool program.

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Chapter 7. Locations

This chapter helps you locate the hardware components on your computer.

Locating computer controls, connectors, and indicators This topic helps you locate the controls, connectors, and indicators on your computer.

Front view

1 Microphones 2 Camera

3 Power button 4 Security-lock slot

5 USB-C connector 6 High-Definition Multimedia Interface (HDMI) connector

7 USB 3.0 connectors 8 Audio connector

9 Media-card slot 10 System status indicator

11 Fingerprint reader (available on some models) 12 Trackpad

13 TrackPoint buttons 14 TrackPoint pointing stick

15 Screen (multi-touch screen on some models)

Copyright Lenovo 2016, 2017 45

Left-side view

1 System status indicator 2 Fan louvers

3 Always On USB connector (USB 3.0) 4 OneLink+ connector

5 Power connector

Bottom view

1 Emergency-reset hole 2 Speakers

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Locating FRUs and CRUs This topic introduces the following service parts: Major FRUs on page 48 LCD FRUs on page 50

Notes: Each FRU is available for all types or models, unless otherwise specified. CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a Customer Replaceable Unit or CRU. Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support. Click Guides & Manuals and then follow the on-screen instructions to find the manual for your product. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.

ThinkPad computers contain the following types of CRUs: Self-service CRUs: Refer to parts that can be installed or replaced easily by customer themselves or by trained service technicians at an additional cost.

Optional-service CRUs: Refer to parts that can be installed or replaced by customers with a greater skill level. Trained service technicians can also provide service to install or replace the parts under the type of warranty designated for the customers machine.

FRUs: Refer to parts that must be installed or replaced only by trained service technicians. If customers choose to replace the FRUs by themselves, the product warranty might be affected.

Chapter 7. Locations 47

Major FRUs

b

c

e

d

a

Table 8. Major FRUs

No. FRU descriptions Self-service CRU

Optional service CRU

1 LCD unit No No

2 Keyboard bezel assembly No No

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Table 8. Major FRUs (continued)

No. FRU descriptions Self-service CRU

Optional service CRU

3 M.2 solid-state drive Yes No

4 Coin-cell battery Yes No

5 Wireless LAN card Yes No

6 USB support bracket No No

7 Media card reader No No

8 Cable for media card reader No No

9 ThinkPad-logo-LED card No No

10 Cable for fingerprint reader card* No No

11 Bracket for fingerprint reader card* No No

12 Fingerprint reader card* No No

13 Base cover assembly Yes No

14 System board No No

15 Battery No No

16 Cable for trackpad No No

17 OneLink+ bracket No No

18 ac power card No No

19 Speaker assembly No Yes

20 Memory module Yes No

21 Thermal fan assembly No No

22 Keyboard No Yes

23 TrackPoint cap Yes No

a Screw kits No No

b Lenovo factory recovery USB key* No No

c Lenovo recovery disc set* No No

d Power cord Yes No

e ac power adapter Yes No

*Available on some models

Note: The Lenovo factory recovery USB key a and the Lenovo recovery disc set b are used to restore the Microsoft Windows operating system. They might not come with the computer, and a user might order them from http://www.lenovo.com/lenovorecovery, though additional shipping and handling fees might apply.

Chapter 7. Locations 49

LCD FRUs

4a

4b

7a

7b

Table 9. LCD FRUs

No. FRU descriptions Self-service CRU

Optional service CRU

1 LCD bezel assembly No No

2 LCD module No No

3 LCD/camera card/ThinkPad logo card combo cable No No

4a Wireless LAN antenna for computer models with an aluminum lid No No

4b Wireless LAN antenna for computer models with a plastic lid No No

5 Camera and microphone combo card No No

6a LCD cover assembly for computer models with an aluminum lid No No

6b LCD cover assembly for computer models with a plastic lid No No

7a LCD Hinge assembly for computer models with an aluminum lid No No

7b LCD Hinge assembly for computer models with a plastic lid No No

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Connector and cable guide This topic provides information to help Lenovo authorized service technicians identify connectors and cables for replacement purpose. To view each FRU and the exploded illustration of the computer, see Major FRUs on page 48 and LCD FRUs on page 50.

Note: Depending on your computer model, some connectors or cables might not be available.

System board connectors and cables

Table 10. System board connector and cable guide

Item Connector (location) Internal cable required Cable connection

1 Built-in battery connector (internal) Built-in battery cable The built-in battery comes with cable. Connect the cable to this connector.

2 Trackpad connector (internal) Trackpad cable Connect one end to the trackpad and the other end to this connector.

3 M.2 solid-state drive connector (internal)

No Insert the M.2 solid-state drive into this slot.

4 Fingerprint reader card connector (internal)

Fingerprint reader card cable Connect one end to the fingerprint reader card and the other end to this connector.

5 ThinkPad-logo-LED card ThinkPad-logo-LED card cable ThinkPad-logo-LED card comes with cable. Connect the cable to this connector.

6 Media card reader connector (internal)

Media card reader cable Connect one end to the media card reader and the other end to this connector.

7 Speaker assembly connector (internal)

Speaker assembly cable The speaker assembly comes with cable. Connect the cable to this connector.

Chapter 7. Locations 51

Table 10. System board connector and cable guide (continued)

Item Connector (location) Internal cable required Cable connection

8 Audio connector (external) No Connect headphones or a headset with 3.5-mm (0.14-inch) 4-pole plug to this connector.

9 10

USB 3.0 connector (external) No Connect USB-compatible devices to this connector.

11 HDMI connector (external) No Connect a compatible digital audio device or video monitor to this connector.

12 USB-C connector (external) No Connect a USB-C compatible device to this connector.

13 Coin-cell battery connector (internal)

Coin-cell battery cable The coin-cell battery comes with cable. Connect the cable to this connector.

14 Wireless-LAN card slot (internal) No Insert the wireless-LAN card into this slot.

15 16

Memory module slot (internal) No Insert the memory module into this slot.

17 LCD connector (internal) LCD cable Connect one end to the LCD panel and the other end to this connector.

18 dc-in connector (internal) dc-in cable The power connector of the computer comes with the dc-in cable. Connect the cable to this connector.

19 OneLink+ connector No Use the OneLink+ connector to connect to the ThinkPad OneLink+ Dock or to connect to the ThinkPad OneLink+ to RJ45 Adapter.

20 Always On USB 3.0 connector (external)

No Connect USB-compatible devices to this connector.

21 Thermal fan connector (internal) Thermal fan assembly cable The thermal fan assembly comes with cable. Connect the cable to this connector.

22 TrackPoint pointing stick connector (internal)

TrackPoint pointing stick cable The TrackPoint pointing stick comes with cable. Connect the cable to this connector.

23 Keyboard connector (internal) Keyboard assembly cable The keyboard assembly comes with cable. Connect the cable to this connector.

Camera/microphone card connector and cable

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Table 11. Camera/microphone card connector

Item Connector (location) Internal cable required Cable connection

1 Camera/microphone card connector (internal)

LCD cable Connect one end to the LCD connector on the system board and the other end to this connector.

Clickpad connector and cable

Table 12. Clickpad connector

Item Connector (location) Internal cable required Cable connection

1 Trackpad connector (internal) Trackpad cable Connect one end to the trackpad connector on the system board and the other end to this connector.

Media card reader connector and cable

Table 13. Media card reader

Item Connector (location) Internal cable required Cable connection

1 Media card reader connector (internal)

Media card reader cable Connect one end to the media card reader connector on the system board and the other end to this connector.

Fingerprint reader card connector and cable

Chapter 7. Locations 53

Table 14. Fingerprint reader card

Item Connector (location) Internal cable required Cable connection

1 Fingerprint reader card connector (internal)

Fingerprint reader cable Connect one end to the fingerprint reader connector on the system board and the other end to this connector.

Wireless-LAN card connectors and cables

Table 15. Wireless-LAN card

Item Connector (location) Internal cable required Cable connection

1 Wireless-LAN antenna connector (internal)

Wireless-LAN antenna kit Connect one end of the wireless-LAN gray antenna to the A-cover and the other end to this connector.

2 Wireless-LAN antenna connector (internal)

Wireless-LAN antenna kit Connect one end of the wireless-LAN black antenna to the A-cover and the other end to this connector.

Looking up FRU information For detailed FRU information, including part numbers, descriptions, and substitution part numbers, go to: http://www.lenovo.com/serviceparts-lookup

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Chapter 8. FRU replacement notices

This chapter presents notices related to removing and replacing parts. Read this chapter carefully before replacing any FRU.

CRU statement for customers: You can resolve some problems with your product with a replacement part you can install yourself, called a Customer Replaceable Unit or CRU. Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual can be found at http://www.lenovo.com/support. Click Guides & Manuals and then follow the on-screen instructions to find the manual for your product. You might be required to return the defective part that is replaced by the CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective CRU within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.

Screw notices Loose screws can cause a reliability problem. In the ThinkPad notebook computer, this problem is addressed with special nylon-coated screws that have the following characteristics:

They maintain tight connections.

They do not easily come loose, even with shock or vibration.

They are harder to tighten.

Do the following when you service this machine:

Keep the screw kit in your tool bag. For the part number of the screw kit, go to http://www.lenovo.com/serviceparts-lookup.

It is recommended to use new screws.

It is recommended to use each screw only once.

Tighten screws as follows:

Plastic to plastic Turn an additional 90 degrees after the screw head touches the surface of the plastic part.

90 degrees more

(Cross-section)

Logic card to plastic Turn an additional 180 degrees after the screw head touches the surface of the logic card.

Copyright Lenovo 2016, 2017 55

180 degrees more

(Cross-section)

Notes:

Ensure that you use the correct screw. It is recommended to use new screws for replacements. If you have a torque screwdriver, tighten all screws firmly to the torque specified in the screw information table for each step.

Ensure that torque screwdrivers are calibrated correctly following country specifications.

Retaining serial numbers This topic provides instructions on the following: Restoring the serial number of the system unit on page 56 Retaining the UUID on page 57

Restoring the serial number of the system unit When the computer was manufactured, the EEPROM on the system board was loaded with the serial numbers of the system and all major components. These numbers need to remain the same throughout the life of the computer.

If you replace the system board, you must restore the serial number of the system unit to its original value.

The serial number of the system unit is written on the label attached to the bottom of the computer.

If you can not find the serial number of the system unit on the bottom of the computer, try the following method to get the number:

Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only.

1. Connect a USB memory key to the computer.

2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance Key.

Note: Only an authorized Lenovo service technician can access the above Web site.

3. Restart the computer.

4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

5. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.

6. Type 2 under Enter the action desired, then press Enter. The serial number of each device in your computer is displayed; the serial number of the system unit is listed as follow: 20- Serial number

7. Record the serial number of the system unit.

After you replace the system board, do the following to restore the serial number of the system unit:

1. Connect the Maintenance Key to the computer.

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2. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

3. Type 1 under Enter the action desired, then press Enter. The ThinkPad Serial Number Update Utility for Asset ID screen is displayed.

4. Type 1 under Enter the action desired, then press Enter. Then follow the instructions on the screen to restore the serial number of the system unit.

Retaining the UUID The Universally Unique Identifier (UUID) is a 128-bit number uniquely assigned to your computer at production and stored in the EEPROM of your system board.

The algorithm that generates the number is designed to provide unique IDs until the year A.D. 3400. No two computers in the world have the same number.

When you replace the system board, perform the following steps to create a new UUID for the system board if the system board does not have a UUID:

Note: Before you perform the operation, ensure that the UEFI/Legacy setting within the Startup menu in the ThinkPad Setup program is set to UEFI Only.

1. Connect a USB memory key to the computer.

2. Go to http://www.lenovo.com/maintenanceutilities and follow the instructions on the screen to create a Maintenance key.

Note: Only an authorized Lenovo service technician can access the above Web site.

3. Restart the computer.

4. When the logo screen is displayed, press Esc. The ThinkPad Config Information Update Utility interface is displayed.

5. Type 2 under Enter the action desired, then press Enter. The Auto UUID generation utility interface is displayed.

6. Type y under Change UUID. OK? [Y/N], then press Enter. A new UUID is created and written. If a valid UUID already exists, it is not overwritten.

Chapter 8. FRU replacement notices 57

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Chapter 9. Removing or replacing a FRU

This chapter provides instructions on how to remove or replace a FRU.

CRU statement for customers:

You can resolve some problems with your product with a replacement part you can install yourself, called a Customer Replaceable Unit or CRU. Some CRUs are designated as self-service CRUs and others are designated as optional-service CRUs. Installation of self-service CRUs is your responsibility. For optional-service CRUs, you can either install the CRU yourself or you can request that a Service Provider install the CRU according to the warranty service for your product. If you intend on installing the CRU, Lenovo will ship the CRU to you. CRU information and replacement instructions are shipped with your product and are available from Lenovo at any time upon request. You can find a list of CRUs for your product in this Hardware Maintenance Manual. An electronic version of this manual is available for downloading at http://www.lenovo.com/support. You might be required to return the defective CRU. When return is required: (1) return instructions, a prepaid shipping label, and a container will be included with the replacement CRU; and (2) you might be charged for the replacement CRU if Lenovo does not receive the defective part within thirty (30) days of your receipt of the replacement CRU. See your Lenovo Limited Warranty documentation for full details.

General guidelines When removing or replacing a FRU, be sure to observe the following general guidelines:

1. Do not try to service any computer unless you have been trained and certified. An untrained person runs the risk of damaging parts.

2. Before replacing any FRU, review Chapter 8 FRU replacement notices on page 55.

3. Begin by removing any FRUs that have to be removed before replacing the failing FRU. Any such FRUs are listed at the beginning of each FRU replacement section. Remove them in the order in which they are listed.

4. Follow the correct sequence in the steps for removing a FRU, as given in the illustrations by the numbers in square callouts.

5. When turning a screw, turn it in the direction as given by the arrow in the illustration.

6. When removing a FRU, move it in the direction as given by the arrow in the illustration.

7. To put the new FRU in place, reverse the removal procedure and follow any notes that pertain to replacement.

8. When replacing a FRU, use the correct screws as shown in the replacement procedures.

DANGER

Before removing any FRU, turn off the computer, unplug all power cords from electrical outlets, disable the built-in battery, and then disconnect any interconnecting cables.

Attention: After replacing a FRU, do not turn on the computer until you have made sure that all screws, springs, and other small parts are in place and none are loose inside the computer. Verify this by shaking the computer gently and listening for rattling sounds. Metallic parts or metal flakes can cause electrical short circuits.

Attention: The system board is sensitive to, and can be damaged by, electrostatic discharge (ESD). Before touching it, establish personal grounding by touching a ground point with one hand or by using an electrostatic discharge strap.

Copyright Lenovo 2016, 2017 59

Before servicing the computer Carefully read this topic before servicing the computer.

Disabling the built-in battery Before replacing any FRU, ensure that you have disabled the built-in battery.

For Windows 10, disable Fast Startup before disabling the built-in battery.

To disable Fast Startup for Windows 10, do the following:

1. From the desktop, type Power in the search box on the taskbar, and select Power Options.

2. Click Change what the power buttons do on the left pane.

3. Click Change settings that are currently unavailable at the top.

4. If prompted by User Account Control (UAC), click Yes.

5. Clear the Turn on fast startup check box, and then click Save changes.

To disable the built-in battery, do the following:

1. Turn off your computer and disconnect the ac power adapter and all cables from the computer.

2. Turn on your computer. When the logo screen is displayed, immediately press F1 to enter ThinkPad Setup.

3. Select Config Power. The Power submenu is displayed.

4. Select Disable built-in battery and press Enter.

5. Select Yes in the Setup Confirmation window. The built-in battery is disabled and the computer turns off automatically. Wait three to five minutes to let the computer cool.

1010 Base cover assembly

Removal steps of the base cover assembly

1. Remove the screw caps.

60 13 2nd Gen and S2 2nd Gen Hardware Maintenance Manual

2. Loosen the screws that secure the base cover assembly.

3. Pry up the latches in ascending alphabetical order (a to f) as illustrated, and then remove the base cover assembly.

Applying labels to the base cover

The new base cover FRU is shipped with a kit containing labels of several kinds. Apply those labels when you replace the base cover. For the labels that are not shipped with the new base cover, peel them off from the old base cover, and adhere them to the new one.

The following illustration shows the location of each label for Windows 7 and Windows 10 based computer models.

Chapter 9. Removing or replacing a FRU 61

If the Windows Certificate of Authentication (COA) label 5 is attached to a part that is replaced, do one of the following:

Return the old part with the label attached to the customer.

Provide a letter to the customer stating what the label was originally on the computer and what the part number, serial number, and product key were on the label.

When you replace the base cover, apply the serial number label 1 .

The following labels must be peeled off from the old base cover, and then adhere to the new base cover.

2 CECP label 3 US GEO label

4 Genuine Microsoft label 6 Asset tag

7 Asset tag 8 Asset tag

9 Israel homologation label 10 Indonesia Rating label

11 Postel label (for WLAN of Indonesia) 12 Brazil Anatel label

13 GEO label 14 China GEO label

1020 Keyboard

Removal steps of the keyboard

To remove the keyboard, do the following:

Note: You might be instructed to slide the keyboard frame forward or backward in some of the following steps. In this case, ensure that you do not press and hold the keys while sliding the keyboard frame. Otherwise, the keyboard frame cannot be moved.

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1. To reveal the screw heads beneath the keyboard frame, use the flat end of the multi-tool to slide the keyboard forward by 2.5 mm (0.1 inch).

2. Use the cross end of the multi-tool to loosen the screws.

Chapter 9. Removing or replacing a FRU 63

3. Pivot the keyboard slightly upward as shown by arrow 3 until you can see the connectors on the bottom side of the keyboard. Then turn the keyboard over as shown by arrow 4 .

4. Put the keyboard on the palm rest and detach the connectors. Then remove the keyboard.

To install the new keyboard, do the following:

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1. Attach the connectors, and then turn the keyboard over.

2. Insert the keyboard into the keyboard bezel as shown. Ensure that the front edge of the keyboard (the edge that is close to the display) is under the frame of the keyboard bezel.

Chapter 9. Removing or replacing a FRU 65

3. Ensure that the screw heads are exposed completely. Otherwise, reveal the screw heads by sliding the keyboard frame forward with the flat end of the keyboard multi-tool.

4. Tighten the screws with the cross end of the keyboard multi-tool to secure the keyboard in place.

5. Slide the keyboard frame backward by 2.5 mm (0.1 inch) with the flat end of the keyboard multi-tool to hide the latches of the keyboard frame under the keyboard bezel.

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6. Insert the flat end of the keyboard multi-tool into the sides of the keyboard as shown to push the keyboard frame backward. Ensure that there is no gap between the keyboard frame and keyboard bezel.

When installing:

Ensure that the connectors are attached firmly.

1030 M.2 solid-state drive For access, remove this FRU: 1010 Base cover assembly on page 60

Attention:

Do not drop the drive or apply any physical shock to it. The drive is sensitive to physical shock. Improper handling can cause damage and permanent loss of data.

Chapter 9. Removing or replacing a FRU 67

Before removing the drive, have the user make a backup copy of all the information on it if possible.

Never remove the drive while the system is operating or in suspend mode.

Removal steps of the M.2 solid-state drive

Remove the screw 1 , and then remove the M.2 solid-state drive 2 .

.

Step Screw (quantity) Color Torque

1 M2 2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

When installing:

Ensure that the M.2 solid-state drive is firmly attached.

1040 Memory module For access, remove this FRU: 1010 Base cover assembly on page 60

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Removal steps of the memory module

When installing:

Insert the notched end of the memory module into the memory slot. Press the memory module in firmly, and pivot it downward until it snaps into place. Ensure that the memory module is firmly installed in the slot and does not move easily.

1050 Wireless LAN card For access, remove this FRU: 1010 Base cover assembly on page 60

Removal steps of the wireless LAN card

Chapter 9. Removing or replacing a FRU 69

Step Screw (quantity) Color Torque

2 M2 2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

When installing:

Plug the gray cable into the connector labeledMAIN on the card; and plug the black cable into the connector labeled AUX on the card.

1060 Coin-cell battery For access, remove this FRU: 1010 Base cover assembly on page 60

DANGER

Use only the authorized battery specified for your computer. Any other battery could ignite or explode.

Removal steps of the coin-cell battery

When installing:

Ensure that the connector is attached firmly.

1070 Battery pack For access, remove these FRUs in order: 1010 Base cover assembly on page 60

Important notices for replacing a battery pack

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Attention: Lenovo has no responsibility for the performance or safety of unauthorized batteries, and provides no warranties for failures or damage arising out of their use.

The Lenovo Solution Center program provides an automatic battery diagnostic test that determines if the battery pack is defective. A battery pack FRU should not be replaced unless this diagnostic test shows that the battery is defective. The only exception to this is if the battery pack is physically damaged or a customer is reporting a possible safety issue.

If the Lenovo Solution Center program is not installed on the computer, the customer should download and install the program to diagnose the battery pack, before getting a non-physically damaged battery pack replaced. Note that the replacement of a physically damaged battery pack is not covered by the warranty.

Removal steps of the battery pack

DANGER

Use only the authorized battery specified for your computer. Any other battery could ignite or explode.

When installing: Ensure that the connector is attached firmly.

Step Screw (quantity) Color Torque

2 M2 4 mm, small-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm)

When installing:

Ensure that the base cover assembly is attached firmly; otherwise, battery connection may fail.

1080 Fingerprint reader card For access, remove this FRU: 1010 Base cover assembly on page 60 1070 Battery pack on page 70

Chapter 9. Removing or replacing a FRU 71

Removal steps of the fingerprint reader card

Step Screw (quantity) Color Torque

5 M2 2.5 mm, small-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

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1090 Speaker assembly For access, remove these FRUs in order: 1010 Base cover assembly on page 60

Removal steps of the speaker assembly

Detach the connector and remove the screws that secure the speaker assembly.

Step Screw (quantity) Color Torque

2 M2 5.5 mm, big-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm)

Remove the speaker assembly.

When installing:

Ensure that the cables are properly routed.

Chapter 9. Removing or replacing a FRU 73

1110 Media card reader and cable for media card reader For access, remove these FRUs in order: 1010 Base cover assembly on page 60 1090 Speaker assembly on page 73

Removal steps of the media card reader

Step Screw (quantity) Color Torque

3 M2 2.5 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

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Removal steps of the cable for media card reader

1120 ThinkPad-logo-LED card For access, remove these FRUs in order: 1010 Base cover assembly on page 60 1070 Battery pack on page 70

Removal step of the ThinkPad-logo-LED card

1130 USB support bracket/OneLink+ bracket For access, remove these FRUs in order: 1010 Base cover assembly on page 60

Chapter 9. Removing or replacing a FRU 75

Removal steps of the USB support bracket

Step Screw (quantity) Color Torque

2 M2.0 4 mm, flat-head, nylon-coated (2) Black 0.181 Nm (1.85 kgf-cm)

Removal steps of the OneLink+ bracket

Step Screw (quantity) Color Torque

1 M2.0 4 mm, flat-head, nylon-coated (1) Black 0.181 Nm (1.85 kgf-cm)

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1140 Thermal fan assembly For access, remove these FRUs in order: 1010 Base cover assembly on page 60

Removal steps for thermal fan assembly

Detach the connector.

Loosen the screws as shown, and then remove the thermal fan assembly.

When you install the thermal fan assembly:

Always wear fingerstalls when handling the thermal fan assembly. Do not touch or hold any part of the thermal fan assembly with bare fingers.

Before you attach the thermal fan assembly to the computer, apply thermal grease, at an amount of 0.2 grams, on the part marked a as shown in the following illustrations. Either too much or too less application of grease can cause a thermal problem due to imperfect contact with a component.

Chapter 9. Removing or replacing a FRU 77

Ensure that the rubber b is properly affixed on the thermal fan assembly.

Do not touch the thermal grease.

Do not press, touch, or rotate the fan impeller.

Do not touch the fan inlet hole.

Do not twist or pull the cable of the thermal fan assembly.

Do not apply pressure on the top and bottom covers of the thermal fan assembly.

Do not press the heat pipe. Hold both sides of the heat pipe if you must take the thermal fan assembly.

Do not shake or drop the thermal fan assembly.

Ensure that the fan connector is attached firmly.

Replace the thermal fan assembly if you observe the following:

The cover of the thermal fan assembly is deformed or damaged.

There is abnormal noise during rotation.

1150 System board Important notices for handling the system board

When handling the system board, read the following:

The system board has an accelerometer, which can be broken when several thousands of G-forces are applied.

Note: Dropping a system board from a height of as little as 0.15 m (6 inches) so that it falls flat on a hard bench can subject the accelerometer to as much as 6000 G's of shock.

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Be careful not to drop the system board on a bench top that has a hard surface, such as metal, wood, or composite.

Avoid rough handling of any kind.

At every point in the process, be sure not to drop or stack the system board.

If you put a system board down, be sure to put it only on a padded surface such as an ESD mat or a corrugated conductive material.

For access, remove these FRUs in order: 1010 Base cover assembly on page 60 1030 M.2 solid-state drive on page 67 1040 Memory module on page 68 1050 Wireless LAN card on page 69 1060 Coin-cell battery on page 70 1130 USB support bracket/OneLink+ bracket on page 75 1140 Thermal fan assembly on page 77

Attention: The following components soldered on the top side of the system board is extremely sensitive. When you service the system board, avoid any kind of rough handling.

a Microprocessor

Disconnect the connectors attached to the system board.

Chapter 9. Removing or replacing a FRU 79

Remove the screws that secure the system board.

Step Screw (quantity) Color Torque

13 M2.0 2.5 mm, flat-head, nylon-coated (3) Black 0.181 Nm (1.85 kgf-cm)

When you install the system board:

Ensure that all the connectors are attached firmly to the system board.

1160 LCD unit For access, remove these FRUs in order: 1010 Base cover assembly on page 60

Removal steps of the LCD unit

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Step Screw (quantity) Color Torque

5 M2.5 4 mm, flat-head, nylon-coated (6) Black 0.249 Nm (3 kgf-cm)

Chapter 9. Removing or replacing a FRU 81

1170 keyboard bezel assembly

Removal steps of the keyboard bezel assembly

For access, remove these FRUs in order: 1010 Base cover assembly on page 60 1020 Keyboard on page 62 1030 M.2 solid-state drive on page 67 1040 Memory module on page 68 1050 Wireless LAN card on page 69 1060 Coin-cell battery on page 70 1070 Battery pack on page 70 1080 Fingerprint reader card on page 71 1090 Speaker assembly on page 73 1130 USB support bracket/OneLink+ bracket on page 75 1110 Media card reader and cable for media card reader on page 74 1120 ThinkPad-logo-LED card on page 75 1140 Thermal fan assembly on page 77 1150 System board on page 78 1180 ac power card on page 83 1160 LCD unit on page 80

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1180 ac power card For access, remove these FRUs in order: 1010 Base cover assembly on page 60 1160 LCD unit on page 80

Removal steps of the ac power card

When installing:

Ensure that the connector is attached firmly.

2010 LCD bezel assembly

Removal steps of the LCD bezel assembly

For access, remove this FRU in order: 1160 LCD unit on page 80

Chapter 9. Removing or replacing a FRU 83

When installing:

Ensure that all the latches are attached firmly.

2020 LCD module For access, remove these FRUs in order: 1160 LCD unit on page 80 2010 LCD bezel assembly on page 83

Removal steps of the LCD module

Step Screw (quantity) Color Torque

1 M2 3 mm, flat-head, nylon-coated (4) Black 0.181 Nm (1.85 kgf-cm)

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2030 Hinge kit For access, remove these FRUs in order: 1160 LCD unit on page 80 2010 LCD bezel assembly on page 83 2020 LCD module on page 84

Removal steps of the hinge kit for computer models with an aluminum lid

Step Screw (quantity) Color Torque

1 M2.5 3 mm, flat-head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm)

Chapter 9. Removing or replacing a FRU 85

Removal steps of the hinge kit for computer models with a plastic lid

Step Screw (quantity) Color Torque

1 M2.5 3 mm, flat-head, nylon-coated (6) Black 0.181 Nm (1.85 kgf-cm)

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2040 Integrated camera and microphone combo card For access, remove these FRUs in order: 1160 LCD unit on page 80 2010 LCD bezel assembly on page 83 2020 LCD module on page 84

Removal steps of the integrated camera and microphone combo card

When installing:

Ensure that the connector is attached firmly.

2050 Wireless LAN antenna assembly For access, remove these FRUs in order: 1160 LCD unit on page 80 2010 LCD bezel assembly on page 83 2020 LCD module on page 84

Removal steps of the wireless LAN antenna assembly for computer models with an aluminum lid

Chapter 9. Removing or replacing a FRU 87

Removal steps of the wireless LAN antenna assembly for computer models with a plastic lid

Attention: When you route the cables, ensure that they are not subject to any tension. Tension could cause the cables to be damaged by the cable guides, or a wire to be broken.

2060 LCD cable assembly and LCD rear cover assembly For access, remove these FRUs in order: 1160 LCD unit on page 80 2010 LCD bezel assembly on page 83 2020 LCD module on page 84 2030 Hinge kit on page 85 2040 Integrated camera and microphone combo card on page 87 2050 Wireless LAN antenna assembly on page 87

Removal step of the LCD cable assembly and LCD rear cover assembly

88 13 2nd Gen and S2 2nd Gen Hardware Maintenance Manual

Appendix A. Notices

Lenovo may not offer the products, services, or features discussed in this document in all countries. Consult your local Lenovo representative for information on the products and services currently available in your area. Any reference to a Lenovo product, program, or service is not intended to state or imply that only that Lenovo product, program, or service may be used. Any functionally equivalent product, program, or service that does not infringe any Lenovo intellectual property right may be used instead. However, it is the users responsibility to evaluate and verify the operation of any other product, program, or service.

Lenovo may have patents or pending patent applications covering subject matter described in this document. The furnishing of this document does not give you any license to these patents. You can send license inquiries, in writing, to:

Lenovo (United States), Inc. 1009 Think Place - Building One Morrisville, NC 27560 U.S.A. Attention: Lenovo Director of Licensing

LENOVO PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some jurisdictions do not allow disclaimer of express or implied warranties in certain transactions, therefore, this statement may not apply to you.

This information could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in new editions of the publication. Lenovo may make improvements and/or changes in the product(s) and/or the program(s) described in this publication at any time without notice.

The products described in this document are not intended for use in implantation or other life support applications where malfunction may result in injury or death to persons. The information contained in this document does not affect or change Lenovo product specifications or warranties. Nothing in this document shall operate as an express or implied license or indemnity under the intellectual property rights of Lenovo or third parties. All information contained in this document was obtained in specific environments and is presented as an illustration. The result obtained in other operating environments may vary.

Lenovo may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you.

Any references in this publication to non-Lenovo Web sites are provided for convenience only and do not in any manner serve as an endorsement of those Web sites. The materials at those Web sites are not part of the materials for this Lenovo product, and use of those Web sites is at your own risk.

Any performance data contained herein was determined in a controlled environment. Therefore, the result obtained in other operating environments may vary significantly. Some measurements may have been made on development-level systems and there is no guarantee that these measurements will be the same on generally available systems. Furthermore, some measurements may have been estimated through extrapolation. Actual results may vary. Users of this document should verify the applicable data for their specific environment.

Copyright Lenovo 2016, 2017 89

Electronic emissions notices For electronic emission information on Class B digital devices, refer to the corresponding information in the User Guide.

EU contact: Lenovo, Einsteinova 21, 851 01 Bratislava, Slovakia

Trademarks The following terms are trademarks of Lenovo in the United States, other countries or both:

Lenovo ThinkPad ThinkPad logo TrackPoint

Microsoft, Windows, and Windows Server are trademarks of the Microsoft group of companies.

Other company, product, or service names may be the trademarks or service marks of others.

90 13 2nd Gen and S2 2nd Gen Hardware Maintenance Manual

Appendix B. Abbreviation table

The following table lists all abbreviations used in this manual.

Abbreviation Term

BGA Ball Grid Array

BIOS Basic Input / Output System

CD Compact Disc

CMOS Complementary Metal Oxide Semiconductor

COA Certificate of Authentication

CPU Central Processing Unit

CRC Cyclic redundancy check

CRT Cathode ray tube

CRU Customer Replaceable Unit

CTO Configure To Order

DC Direct current

DVD Digital Video Disc

EAIA Enhanced Asset Information Area

ECA Engineering Change Announcements

EEPROM Electrically Erasable Programmable Read-Only Memory

EFI Extensible Firmware Interface

EPO Emergency power-off

ESD Electrostatic discharge

EU European Union

FCC Federal Communications Commission

FRU Field Replaceable Unit

GAV General Announce Variant

GPU Graphics Processing Unit

HDD Hard Disk Drive

HDMI High-definition multimedia interface

ICs Integrated circuits

ICCID Integrate circuit card identity

ISO International Standardization Organization

LAN Local area network

LCD Liquid Crystal Display

MAC Media Access Control

MT Machine type

MTM Machine type and model

PC Personal Computer

Copyright Lenovo 2016, 2017 91

Abbreviation Term

PCH Platform Controller Hub

POST Power-on self-test

RAM Random Access Memory

RF Radio frequency

RFID Radio-frequency identification

RI Ring indicator

RJ Registered jack

SATA Serial Advanced Technology Attachment

SIM Subscriber Identity Module

SVP Supervisor password

TFTs Thin-film transistors

UEFI Unified Extensible Firmware Interface

USB Universal Serial Bus

UUID Universally Unique Identifier

VRAM Video Random Access Memory

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Part Number: SP40J4