Hikvision DS-PWA64-Kit1-WE Panel User's Manual PDF

AX PRO

User Manual

AX PRO User Manual

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Legal Information

2022 Hangzhou Hikvision Digital Technology Co., Ltd. All rights reserved.

About this Manual

The Manual includes instructions for using and managing the Product. Pictures, charts, images and all other information hereinafter are for description and explanation only. The information contained in the Manual is subject to change, without notice, due to firmware updates or other reasons. Please find the latest version of this Manual at the Hikvision website (https://www.hikvision.com/). Please use this Manual with the guidance and assistance of professionals trained in supporting the Product.

Trademarks

and other Hikvision's trademarks and logos are the properties of

Hikvision in various jurisdictions. Other trademarks and logos mentioned are the properties of their respective owners.

Disclaimer

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THIS MANUAL AND THE PRODUCT DESCRIBED, WITH ITS HARDWARE, SOFTWARE AND FIRMWARE, ARE PROVIDED AS IS AND WITH ALL FAULTS AND ERRORS. HIKVISION MAKES NO WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, MERCHANTABILITY, SATISFACTORY QUALITY, OR FITNESS FOR A PARTICULAR PURPOSE. THE USE OF THE PRODUCT BY YOU IS AT YOUR OWN RISK. IN NO EVENT WILL HIKVISION BE LIABLE TO YOU FOR ANY SPECIAL, CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES, INCLUDING, AMONG OTHERS, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, CORRUPTION OF SYSTEMS, OR LOSS OF DOCUMENTATION, WHETHER BASED ON BREACH OF CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY, OR OTHERWISE, IN CONNECTION WITH THE USE OF THE PRODUCT, EVEN IF HIKVISION HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSS. YOU ACKNOWLEDGE THAT THE NATURE OF INTERNET PROVIDES FOR INHERENT SECURITY RISKS, AND HIKVISION SHALL NOT TAKE ANY RESPONSIBILITIES FOR ABNORMAL OPERATION, PRIVACY LEAKAGE OR OTHER DAMAGES RESULTING FROM CYBER-ATTACK, HACKER ATTACK, VIRUS INSPECTION, OR OTHER INTERNET SECURITY RISKS; HOWEVER, HIKVISION WILL PROVIDE TIMELY TECHNICAL SUPPORT IF REQUIRED. YOU AGREE TO USE THIS PRODUCT IN COMPLIANCE WITH ALL APPLICABLE LAWS, AND YOU ARE SOLELY RESPONSIBLE FOR ENSURING THAT YOUR USE CONFORMS TO THE APPLICABLE LAW. ESPECIALLY, YOU ARE RESPONSIBLE, FOR USING THIS PRODUCT IN A MANNER THAT DOES NOT INFRINGE ON THE RIGHTS OF THIRD PARTIES, INCLUDING WITHOUT LIMITATION, RIGHTS OF PUBLICITY, INTELLECTUAL PROPERTY RIGHTS, OR DATA PROTECTION AND OTHER PRIVACY RIGHTS. YOU SHALL NOT USE THIS PRODUCT FOR ANY PROHIBITED END-USES, INCLUDING THE DEVELOPMENT OR PRODUCTION OF WEAPONS OF MASS DESTRUCTION, THE DEVELOPMENT OR

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PRODUCTION OF CHEMICAL OR BIOLOGICAL WEAPONS, ANY ACTIVITIES IN THE CONTEXT RELATED TO ANY NUCLEAR EXPLOSIVE OR UNSAFE NUCLEAR FUEL-CYCLE, OR IN SUPPORT OF HUMAN RIGHTS ABUSES. IN THE EVENT OF ANY CONFLICTS BETWEEN THIS MANUAL AND THE APPLICABLE LAW, THE LATER PREVAILS. Data Protection During the use of device, personal data will be collected, stored and processed. To protect data, the development of Hikvision devices incorporates privacy by design principles. For example, for device with facial recognition features, biometrics data is stored in your device with encryption method; for fingerprint device, only fingerprint template will be saved, which is impossible to reconstruct a fingerprint image. As data controller, you are advised to collect, store, process and transfer data in accordance with the applicable data protection laws and regulations, including without limitation, conducting security controls to safeguard personal data, such as, implementing reasonable administrative and physical security controls, conduct periodic reviews and assessments of the effectiveness of your security controls.

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Symbol Conventions

The symbols that may be found in this document are defined as follows.

Symbol Description

Danger Indicates a hazardous situation which, if not avoided, will or could result in death or serious injury.

Caution Indicates a potentially hazardous situation which, if not avoided, could result in equipment damage, data loss, performance degradation, or unexpected results.

Note Provides additional information to emphasize or supplement important points of the main text.

Note

Please update firmware to the latest version.

For installers, it is recommended to install and maintain devices via Hik-ProConnect.

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Regulatory Information

EN 50131-1:2006+A1:2009+A2:2017

EN 50131-3:2009

EN 50131-6:2017

EN 50131-5-3:2017

EN 50131-10: 2014

EN 50136-2: 2013

Security Grade (SG): 2

Environmental Class (EC) : II

DP2

Certified by KIWA

Note EN50131 compliance labeling should be removed if non-compliant configurations are

used.

EU Conformity Statement

This product and - if applicable - the supplied accessories too are marked with "CE" and comply therefore with the applicable harmonized European standards listed under the EMC Directive 2014/30/EU, RE Directive 2014/53/EU,the RoHS Directive 2011/65/EU

2012/19/EU (WEEE directive): Products marked with this symbol cannot be disposed of as unsorted municipal waste in the European Union. For proper recycling, return this product to your local supplier upon the purchase of equivalent new equipment, or dispose of it at designated collection points. For more information see: www.recyclethis.info

2006/66/EC (battery directive): This product contains a battery that cannot be disposed of as unsorted municipal waste in the European Union. See the product documentation for specific battery information. The battery is marked with this symbol, which may include lettering to indicate cadmium (Cd), lead (Pb), or mercury (Hg). For proper recycling, return the battery to your supplier or to a designated collection point. For more information see:www.recyclethis.info

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Warning

This is a class A product. In a domestic environment this product may cause radio inter-ference in which case the user may be required to take adequate measures.

FCC Information

Please take attention that changes or modification not expressly approved by the party responsible for compliance could void the users authority to operate the equipment.

FCC compliance: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the equipment and

receiver.

Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

Consult the dealer or an experienced radio/TV technician for

help.

This equipment should be installed and operated with a minimum distance 20cm between the radiator and your body.

FCC Conditions

This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:

1. This device may not cause harmful interference.

2. This device must accept any interference received, including interference that may cause undesired operation.

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Contents

Chapter 1 Installation Instruction ............................................................................................... 9

1.1 Typical Scene ....................................................................................................................... 9

1.2 Precaution ............................................................................................................................ 9

1.3 Installation FAQ ................................................................................................................. 10

Chapter 2 Introduction ............................................................................................................. 11

System Description .................................................................................................................... 11

Chapter 3 Start Up .................................................................................................................... 14

3.1 Authority Management ...................................................................................................... 14

3.2 Activation ............................................................................................................................. 15

3.2.1 Local Activation ........................................................................................................ 15

3.2.2 Activation with LAN/SIM(4G/GPRS) ........................................................................ 16

3.2.3 Activation with Wi-Fi ................................................................................................ 17

3.3 Unbind the Device ............................................................................................................... 24

3.3.1 Unbind the Device from Your Own Account ........................................................... 24

3.3.2 Unbind the Device from Another Account .............................................................. 24

Chapter 4 User Management .................................................................................................... 27

4.1 User Management ............................................................................................................... 27

4.1.1 Invite the Administrator .......................................................................................... 27

4.1.2 Cancel Installer Access ............................................................................................. 28

4.1.3 Add an Operator ....................................................................................................... 29

4.1.4 Delete an Operator .................................................................................................. 30

4.1.5 Disable the Hik-Connect Service .............................................................................. 31

4.1.6 Invite the Installer .................................................................................................... 31

4.2 Access Entries ...................................................................................................................... 31

Chapter 5 Configuration ........................................................................................................... 33

5.1 Set-up with Hik-Proconnect ................................................................................................ 33

5.1.1 Use the Hik-Proconnect APP .................................................................................... 33

5.1.2 Use the Hik-ProConnect Portal ................................................................................ 55

5.2 Set-up with Hik-Connect ..................................................................................................... 59

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5.3 Set-up with the Web Client ................................................................................................. 84

5.3.1 System Settings ........................................................................................................ 85

5.3.2 Device Management ................................................................................................ 96

5.3.3 Permission Management ....................................................................................... 108

5.3.4 Video Management ................................................................................................ 110

5.3.5 Area Settings .......................................................................................................... 112

5.3.6 Communication Settings ........................................................................................ 112

5.3.7 Maintenance ........................................................................................................... 126

5.3.8 Check Status ........................................................................................................... 131

5.4 Report to ARC (Alarm Receiver Center) ........................................................................... 132

Setup ATS in Transceiver of Receiving Center ................................................................ 132

Setup ATS in Transceiver of the Panel ............................................................................ 133

Signaling Test ................................................................................................................... 134

Chapter 6 General Operations ................................................................................................ 136

6.1 Arming ............................................................................................................................... 136

6.2 Disarming ........................................................................................................................... 137

6.3 SMS Control ....................................................................................................................... 137

A. Trouble Shooting ................................................................................................................ 138

A.1 Communication Fault ........................................................................................................ 138

A.1.1 IP Conflict ............................................................................................................... 138

A.1.2 Web Page is Not Accessible ................................................................................... 138

A.1.3 Hik-Connect is Offline ............................................................................................ 138

A.1.4 Network Camera Drops off Frequently ................................................................. 138

A.1.5 Failed to Add Device on APP ................................................................................. 138

A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center ......................... 139

A.2 Mutual Exclusion of Functions ......................................................................................... 139

A.2.1 Unable to Enter Registration Mode ...................................................................... 139

A.3 Zone Fault .......................................................................................................................... 139

A.3.1 Zone is Offline ........................................................................................................ 139

A.3.2 Zone Tamper-proof ................................................................................................ 139

A.3.3 Zone Triggered/Fault ............................................................................................. 139

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A.4 Problems While Arming .................................................................................................... 140

A.4.1 Failure in Arming (When the forced arming is not enabled) ............................... 140

A.5 Operational Failure ........................................................................................................... 140

A.5.1 Failed to Enter the Test Mode ............................................................................... 140

A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing Report ...................................................................................................................... 140

A.6 Mail Delivery Failure ......................................................................................................... 140

A.6.1 Failed to Send Test Mail ........................................................................................ 140

A.6.2 Failed to Send Mail during Use.............................................................................. 141

A.6.3 Failed to Send Mails to Gmail ................................................................................ 141

A.6.4 Failed to Send Mails to QQ or Foxmail ................................................................. 141

A.6.5 Failed to Send Mails to Yahoo ............................................................................... 141

A.6.6 Mail Configuration ................................................................................................. 142

B. Input Types ........................................................................................................................ 143

C. Output Types ..................................................................................................................... 146

D. Event Types ....................................................................................................................... 147

E. Access Levels ...................................................................................................................... 148

F. Signalling ............................................................................................................................ 150

Detection of ATP/ATS Faults ................................................................................................... 150

ATS Category ............................................................................................................................ 150

G. SIA and CID Code ............................................................................................................... 151

H. Communication Matrix and Operation Command ............................................................... 161

I. Detector Zone Types............................................................................................................ 162

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Chapter 1 Installation Instruction

1.1 Typical Scene

Typical installation location of devices: 1. AX PRO Control Panel 2. Repeater 3. PIR Detector 4. Sounder 5. Magnetic Detector

1.2 Precaution

1. Avoid installing the device on metal surfaces. 2. Avoid placing the device directly on the ground. 3. The device is not allowed to be wrapped in metal. 4. Avoid obstructions within 50 cm around the device, except for the installation surface. 5. The repeater needs to be installed between the control panel and the peripheral. 6. Check the signal strength before installation and it is recommended to install the device at the

green indicator location. (Do not wrap the detector with your hands when checking the signal strength.)

7. Vertical installation is recommended for devices.

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1.3 Installation FAQ

Question 1: Why is the signal normal during installation, but worse in actual use? Answer: Check whether the working environment changes during installation and actual use. Such as obstruction caused by closed doors and windows.

Question 2: After the installation is complete, the peripheral is offline. Answer: - Adjust the position of the control panel and check whether the signal strength is suitable for

installation. - Install a repeater between the offline peripheral and the control panel. - Check whether to install devices according to the precautions.

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Chapter 2 Introduction

System Description

AX PRO is a wireless alarm system designed to protect premises required for proper protection from intrusion alarm. It supports LAN /Wi-Fi as the primary transmission network. The system is applicable to the scenarios of market, store, house, factory, warehouse, office, etc. Innovative Tri-X 2-way wireless technology.

Two-way communication with AES-128 encryption.

Frequency-hopping spread spectrum (FHSS) is used to avoid interference, to prevent

eavesdropping, and to enable code-division multiple access (CDMA) communications.

Voice guide for alarm alert, system status indication, operation prompt, etc.

Configuration via web client, mobile client, and Convergence Cloud.

Pushes alarm notification via messages or phone calls.

Views life videos from Hik-Connect and alarm video clips via emails, Hik-ProConnect, and Hik-

Connect.

Uploads alarm reports to ARC.

SIA-DC09 protocol, and supports both Contact ID and SIA data format.

4520 mAh lithium backup battery with 12 H standby duration.

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Parameters AX PRO

64 Series 96 Series

Event logs Mandatory 1000

Total 5000

ARC Signaling

ATS Category DP2

Primary Transmission Path LAN / WiFi

Secondary Transmission Path GPRS or 3G/4G LTE

Acknowledgement Operationa Pass-through

Protocols SIA-DC09b, ISUP 5.0

a

As per requirements defined in EN 50131-1:2006+A1:2009+A2:2017 AX Pro wireless control panel adopts pass-through mode of acknowledgement operation. Both positive and negative acknowledgement from the transceiver of receiving center will be recorded.

Event log description

Positive acknowledgement ARC Uploaded

Negative acknowledgement ARC Communication Failed

b

AX Pro wireless control panel is compatible with SIA IP Reporting (UDP/TCP-2013) as per ANSI/SIA DC-09-2013: Internet Protocol Event Reporting. The control panel supports tokens (protocols) of ADM-CID and SIA-DCS defined in SIA DC-07-2001.04, which will be modified to insert a * before token name as *ADM-CID and *SIA-DCS when the data and timestamp of transmission message are AES encrypted. AES-128, AES-192 and AES- 256 are all supported.

Note

ISUP5.0: A privacy internet protocol that is used for accessing the third-party platform, which supports alarm report uploading, AX PRO management, and short video uploading. The prioritization of the message and indications are the same. The AXPRO uploads messages and gives indications synchronously.

Standard DC-09 Protocol: ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for

uploading alarm report. *ADC-CID: The data presenting method of DC-09 is CID, which is encrypted and only for

uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is

not encrypted and only for uploading alarm report. *SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is

encrypted and only for uploading alarm report.

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RSSI Instruction for Peripherals With regards to EN 50131-5-3 4.2.2 Requirement for immunity to attenuation.

Signal Strength RSSI Value Indication Remark

Strong >120 Green OK to install

Medium 81 to 120 Yellow OK to install

Weak 60 to 80 Red Not recommend to install, but can work

Invalid 0 to 59 Red (flash) Not OK to install, cannot work normally

Note

Install peripherals only if the signal strength is above 80. For getting a much better system, install at 120 and above.

AX PRO Notification Options The AX PRO is suitable for the below notification requirements along with the required sounders

Notification equipment

I&HAS Grade 2

Options

C E F

Self-powered audible WD

2 1 Optional

ATS DP1 Optional DP2

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Chapter 3 Start Up

3.1 Authority Management

You can use web browser, HPC (Hik-ProConnect, APP) or HC (Hik-Connect, APP) to activate the device. After activation, you can manage the device by transferring permissions between APPs. You can also use the account and password of all accounts to log in to the WEB client to configure the device.

For more information, refers to Chapter 4 User Management.

Activation with HPC Activation with HC

HPCInstaller (Configuration, Operation, View)

HCAdministrator & Operator (Configuration, Operation, View)

HPC: Installer (Configuration) HC: Administrator & Operator (Operation, View)

Invite the Administrator

Cancel the Installer

Disable the Hik- Connect Service

Invite the Installer

Web Client: Installer (Configuration)

Administrator & Operator (Operation, View)

Initial the Device (Installation, wiring, power on)

Local Activation

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3.2 Activation

While initial the device with Hik-ProConnect or Hik-Connect, the AX PRO should always be add to an installer account first. The installer account will invite and transfer ownership to the administrator account later after finishing all initial setup and test. Follow the steps below to initializing the wireless alarm system. You can activate the device by Wi-Fi, LAN or SIM(4G/GPRS). You can also activate the device through SADP or web browser.

3.2.1 Local Activation Search device IP address through SADP software and activate the device through SADP or web browser.

Before You Start

Get the SADP software from the official website (http://www.hikvision.com/), and install it according to the prompts. The device and the computer that runs the SADP tool should belong to the same network segment.

Steps

1. Make sure the device and computer are in the same network segment. 2. Open SADP software and search for online devices. 3. Find the device IP address in SADP.

Activate the device through SADP

4. Select your device in online device list. 5. Input new password (admin password) and confirm the password. 6. Click Activate to start activation.

7. Status of the device becomes Active after successful activation.

Activate the device through web client

4. Enter the IP address in the browser address bar.

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5. The system will automatically pop up the activation window. Follow the prompts to create an activation password for the admin account. 6. Use the password to log in.

Note

After activation, if the admin does not enable the installer, the admin owns all configuration permissions on the web client; if the local installer or cloud installer (in APP) is enabled and log into the web client, the local admin loses the configuration permissions, and the configuration permissions are transferred to the local installer/cloud installer.

When the cloud installer exists, the cloud admin has no configuration permission. If the control panel does not receive the account issued by the cloud, it can use the local

admin and installer accounts as usual. If the control panel receives the HC/HPC account from the cloud, it will directly overwrite the local admin/installer account, and the data generated by the local admin/installer will be inherited and synchronized by the corresponding cloud account.

3.2.2 Activation with LAN/SIM(4G/GPRS) Step1 Create a site (Only for HPC) Download the Hik-ProConnect and login with the installer account.

A site is the place where the alarm system deployed. Create a site where the device can be added to with its site name and address. The owner of the site would be an end user, usually regarded as administrator.

Step2 Connect to the network. Connect the device to the Ethernet with LAN or SIM, and power the device on.

Note

While the device is powered on, the power LED turn green.

Once the device connected to the network, the LED indicator turns green. Make sure the SIM card you insert can connect to the network.

Step3 Add Device 1. Open the site. (Only for HPC)

Note

While initial the device with Hik-Connect, you do not need to build a site first.

2. Tap + and scan the QR code on the label of the panel.

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3. Tap Add.

4. Tap Next. You can edit parameters of the device or skip to use it directly.

The control panel will be added to the site (HPC) created and managed by the installer account, which also means that the installer account was created in the panel.

The installer now can perform configuration and tests of the panel before deploying. Both Hik- ProConnect/Hik-Connect Service and local web client can be logged in with the Hik- ProConnect/Hik-Connect installer account.

Note

While initial the device with Hik-connect, you do not need to build a site first. Download and login the App, and add the device by scanning QR code or enter the device serial No..

3.2.3 Activation with Wi-Fi

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Step1 Create a site (Only for HPC) Download the Hik-ProConnect and login with the installer account.

A site is the place where the alarm system deployed. Create a site where the device can be added to with its site name and address. The owner of the site would be an end user, usually regarded as administrator.

Step2 Configure the Network on APP 1. Download Hik-Connect/Hik-ProConnect and log in.

2. Power on the AX PRO.

3. Connect your phone to your home Wi-Fi. Make sure that this Wi-Fi can access the Internet normally and the signal is stable.

4. Open the HC or HPC, click +, and select Scan QR Code.

5. Scan the QR code on the back of the control panel and wait for the result.

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6. Tap Next.

7. Tap Wireless Connection.

8. Check The device is started. And then tap Next.

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9. The APP will automatically fill in the home WiFi currently used by the mobile phone into the page, as shown in the figure below. After confirming the WiFi password, tap Next.

10. Tap Connect to a Network.

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11. Tap Join. The mobile phone will disconnect the home Wi-Fi. After interacting information with the control panel, the mobile phone will automatically switch back to the home Wi-Fi.

As shown in the figure above, during the information interacting, the Wi-Fi connected to the mobile phone named HAP_serial number (AX PRO serial number)

12. After the control panel broadcasts the "Exit hotspot mode", the following page will appear.

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13. Wait for the device to join the home WiFi and log in the EZVIZ Cloud.

(1) When the home WiFi signal is good, the control panel will successfully log in to EZVIZ Cloud and complete the binding before the countdown ends.

(2) When the home Wi-Fi signal is unstable, the control panel may not be connected to the EZVIZ Cloud before the countdown ends, and the following page will appear:

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If you make sure that the home Wi-Fi password is correct and quality is good, tap Refresh Network, the control panel will enter a new countdown. You can wait for the connection. If you want to change the home Wi-Fi, you should change the home Wi-Fi connected to the mobile phone first, then press the RESET button on the back of the control panel (marked in the figure below). After hearing the voice of "Enter hotspot mode", tap Reload. The interface will jump back step 9, you can configure the network again.

Note

Once the device connected to the network, the LED indicator turns green.

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3.3 Unbind the Device

3.3.1 Unbind the Device from Your Own Account When the device is bound to your own account, you can delete it directly. 1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap . 3. Tap Delete Device.

3.3.2 Unbind the Device from Another Account Make sure the control panel is in your hands. The phone and device are on the same network segment. 1. Open HC/HPC and tap +. 2. Tap Scan QR Code.

3. Scan the QR code on the label of the device.

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4. Press the RESET button twice quickly on the back of the device.

5. Tap Unbind Device.

5. Enter verification code and tap Finish.

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The device is unbound from the account. You can add it to your account now.

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Chapter 4 User Management

4.1 User Management

Note

The users can be created in clients. The name and password of network user (web client and APP user)can be 1 to 32 characters

and 8 to 16 characters.

4.1.1 Invite the Administrator The administrator was known as site owner in Hik-ProConnect Service.

After the initial configuration finished, the installer shall invite the site owner and apply permission of site management and device configuration from the administrator account. The administrator account would be an end user account in the Hik-Connect Service.

1. Press Invite Now Button and enter the email account or phone number account to transfer the site ownership to the administrator. At the same time, the installer will apply permissions from the site owner, such as configuration and management.

2. Optional: Check Allow Me to Disable Hik-Connect Service.

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Note

If the check-box is checked, after you hand over the Site to your customer and your customer approves the request, you can disable Hik-Connect service for devices that you rent to your customer without her/his authorization If Hik-Connect service is disabled, your customer cannot operate on these devices via the Hik-Connect Mobile Client.

3. Open the Hik-Connect app and login with the administrator account. The installer service request will be received at notification page. Open the notification detail to accept the installer service and setup permissions. The control panel and other devices in the site will be displayed at your device list.

The administrator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client.

4.1.2 Cancel Installer Access The administrator can cancel the access authorization of the installer.

1. Enter the page More and tap Hik-ProConnect. All sites that managed by the Hik-ProConnect Service are listed on the page.

2. Tap the option button at the top-right corner of the site details page, and tap Cancel Authorization in the prompt menu.

3. Confirm the operation, and the authorization of the installer will be canceled. Once the authorization is canceled, the installer need to apply it again if any access requirement.

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4.1.3 Add an Operator The administrator can share the device to other operators.

1. Tap the (share button) in the device list.

2. Enter the Hik-Connect account of the operator.

Administrator can also select which device to be shared.

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A sharing message will be sent to the operators account, and the operator can read the message in the Hik-Connect app.

3. Accept the invitation, and the device will be listed in the device list.

The operator account will be added to the control panel, which could be used to login to Hik- Connect app and local web client.

4.1.4 Delete an Operator Administrator user can delete an operator.

1. Enter the page More and tap Manage Sharing Settings.

2. Delete the selected operator or remove it from the device.

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4.1.5 Disable the Hik-Connect Service

Note

The site must be a rental site.

The installer on the HPC side needs to check Allow Me to Disable Hik-Connect Service when inviting the administrator and the administrator on the HC side also accepts this option.

You can go to the Device tab to disable Hik-Connect service for one device or all devices in this Site

by tapping or setting Hik-Connect Service switch to off. You can also delete the devices from the your customer's Hik-Connect account without her/his authorization.

4.1.6 Invite the Installer

1. In HC, tap in the device list

2. Tap Share with Installer and enter the email address.

3. Tap OK.

4. Tap Share with Installer Share QR Code

5. In HPC, select a site and tap Add Device.

6. Scan the QR Code.

7. In HC, the user will receive a device authorization application. Go to the application page and tap Agree.

8. Go to Cloud Service Device Authorization Authorize More Devices

9. Select devices and permissions.

10. Tap OK and the devices will be authorized to the Installer and added to the Site.

4.2 Access Entries

The installer and operators of the AXPRO were assigned different access levels which define the system functions that an individual user can perform. Various user entries are provided for

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different user roles with particular access level.

Access entries for Installers (Access Level 3) Hik-ProConnect Service

Hik-ProConnect is a service for installers that is used to manage customers alarm systems located in various sites remotely. Control panels can be added to an installer account on the Hik-ProConnect Service and be managed in sites.

Local Web Client

Visit the device IP address that can be found out with SADP tool. The installer can login with Hik-ProConnect service account after the panel was added.

Other Entries

Keypad PINs and tags can be also assigned with installer user at particular access level to perform essential operations.

Access Entries for the Administrator and Operators (Access Level 2) Hik-Connect Service

The Hik-Connect service can be used for end users to access and manage the devices.

Local Web Client (for the administrator)

As soon as the panel was added to the end user account on Hik-Connect Service, the Hik- Connect account can be used to login to the web client build in.

Operators cannot login the web client.

Other Entries

Keypad PINs and tags can be also assigned with end user at particular access level to perform essential operations.

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Chapter 5 Configuration

5.1 Set-up with Hik-Proconnect

5.1.1 Use the Hik-Proconnect APP The installer can use the Hik-Proconnect to configure the AX PRO, such as activation, device enrollment etc.

Download and Login the Hik-ProConnect

Download the Hik-ProConnect mobile client and login the client before operating the AX PRO.

Steps

1. Download Hik-ProConnect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-ProConnect mobile client.

Note

For details, see User Manual of Hik-ProConnect Mobile Client. You need an invitation code for registration. Please ask technical supports.

3. Run and login the client.

Add AX PRO to the Mobile Client

Add AX PRO to the mobile client before other operations.

Steps

1. Power on the AX PRO. 2. Create or search a site.

Tap +, set site name, time zone, address, city, state/province/region and tap OK to create a site.

Enter site name in the search area and tap Search Icon to search a site. 3. Tap Add Device.

Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO.

Note

Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.

Tap Manual Adding to enter the Add Device page. Enter the device serial No. and verification code to add the device. 4. Activate the Device.

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Add Peripheral to the AX PRO

Add peripheral to the AX PRO.

Steps

1. Select a site. 2. Select a control device (AX PRO). 3. Tapthe + icon.

Scan the QR code on the peripheral.

Tap to enter the Manually Input page. Enter the device serial No. and select the device

type to add the device.

Main Page

You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

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Enable Alarm

Tap to select Audible Panic Alarm or Silent Panic Alarm. View Faults

Tap to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area

Away Arming: Tap to away arm a single area. When all the people in the detection area

leave, turn on the Away mode to arm all zones in the area after the defined dwell time. Stay Arming: Tap to stay arm a single area. When all the people stays inside the detection

area, turn on the Stay mode to arm all the perimeter burglary detection set in all the zones of all areas.

Operations for Multiple Areas

Select Areas: Tap to select areas you want to operate. If you do not select areas, following

operations will take effect for all areas. Away Arming: Tap to away arm selected areas. When all the people in the detection area

leave, turn on the Away mode to arm all zones in all areas after the defined dwell time. Stay Arming: Tapto stay arm all areas. When the people stays inside the detection area,

turn on the Stay mode to arm all the perimeter burglary detection (such as perimeter detector, magnetic contacts, curtain detector in the balcony) set in all the zones of all areas. At the meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People

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can move inside the area and alarm will not be triggered. Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not

trigger alarm, no matter alarm events happen or not. Silent Alarm: Tap to silent alarms for all areas.

Zone Management

1. Tap Device to view linked zones.

2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature,

battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5. Select a zone type. You can view the configurable zone types for various detectors through I. Detector Zone Types.

Instant Zone

This Zone type will immediately trigger an alarm event when armed.

Delay Zone

-Exit Delay: Exit Delay provides you time to leave through the zone without alarm. Arm with faults is enabled: You should confirm faults first, and then the zone is in arming process. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered and the zone will be armed. Arm with faults is disabled: Immediately armed. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered. -Entry Delay: Entry Delay provides you time to enter the zone to disarm the system without alarm.

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After triggering, if the zone is not disarmed or silenced before the entry delay time ends, the zone will alarm. -Stay Arm Delay Time: Stay arming uses Stay Arm Delay Time to count down. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keypad for users.

Note

You can set 2 different time durations in System Options Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. You can set Stay Arm Delay Time for the delay zone.

Panic Zone

24-hour active zone, whether armed or not. Report panic alarm after triggering. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector.

Medical Alarm

24-hour active zone, whether armed or not. Report medical alarm after triggering.

Fire Zone

24-hour active zone, whether armed or not. Report fire alarm after triggering.

Gas Zone

24-hour active zone, whether armed or not. Report gas alarm after triggering.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

Keyswitch Zone

-By Trigger Time: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed. Trigger the zone again and the area will be disarmed. -By Zone Status: You need to choose to arm or disarm the linked area after the zone is triggered. In the case of the tampering alarm, the arming and disarming operation will not be triggered.

Disabled Zone

Zone disabled ignoring any alarm event. It is usually used to disable faulty detectors.

24-hour Zone

The zone activates all the time with sound/light output when alarm occurs, whether it is armed or not. It is usually used in fire hazardous areas equipped with smoke detectors and temperature sensors.

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Timeout Zone

The zone activates all the time. When this zone has been triggered or restored and exceeds the set time, an alarm will be generated. It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door). -Not-Triggered Zone Alarm: If the zone is not triggered for the set time, it will alarm. -Alarm on Zone Activated: If the zone is triggered for the set time, it will alarm. -Retry Time Period: Set the timeout period.

6. Enable Cross zone, Silent Alarm, etc. according to your actual needs.

Note

Some zones do not support the function. Refer to the actual zone to set the function.

Arm Mode

If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode. And: When all linked areas are armed, the zone will arm. When any of linked areas is disarmed, the zone will disarm. Or: When any of the linked areas is armed, the zone will arm. When all linked areas are disarmed, the zone will disarm. When the zone is in alarm, the disarmed areas linked with the zone cannot be armed.

Stay Arm Bypass

The zone will be automatically bypassed in stay arming.

Cross Zone

PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored. If the second zone is triggered within the set time, both zones will give alarms. Otherwise, no alarm will be triggered. If the first zone is not be restored, both zones will give alarms when the second zone is triggered, regardless of whether the set time has elapsed. PD6662 is enabled: You need to set the combined time interval. The first zone will give an alarm when triggered. If the first zone is not restored and the second zone is triggered, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is triggered within the set time, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is not triggered within the set time, no information will be reported.

Forbid Bypass on Arming

After enabled, you cannot bypass zones when arming.

Chime

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Enable the doorbell. Usually used for door magnetic detectors.

Silent Alarm

After enabled, when an alarm is triggered, only the report will be uploaded and no sound is emitted.

Double knock

After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered.

Sounder Delay Time

The sounder will be triggered immediately (0s) or after the set time.

Final Door Exit

Only magnetic contacts have this option. After enabling, when the user use keypads or tag readers to arm: -Arm With Faults is enabled: During the arming countdown, if the magnetic contact is triggered and then restored, the arming process will be terminated immediately after restoring, and the arming is completed. - Arm With Faults is disabled: If the magnetic contact is triggered and then restored, the linked area immediately arms the delayed zone.

Swinger Limit Activations (Wired Zone)

When the number of times the infrared detector is triggered exceeds the set value, the alarm will no longer be triggered. (Except for anti-masking alarms.).

Dual Zone (Wired Zone)

After enabled, when multi transmitter detects that the entire zone circuit of the local zone and the extended zone is open circuit, both zones trigger lid opened alarms.

User Management

The installers (user of Hik-ProConnect) can manage users. If you are the administrator, you can add, edit, and delete users, and assign different permissions to the newly-added users.

Steps

Note

There are four types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO.

1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page.

2. Tap Next to invite the user.

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Note

The recipient need to accept the invitation.

3. Tap User Management User. 4. Tap a user to enter the User Management page. 5. Optional: Perform the following operations if required.

User Permission You can tap the target user on the user list and then tap Edit Icon to set the permissions authorized to the target user.

Note

Only the administrator can do such an operation.

Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.

Note

Only the administrator can do such an operation.

Change Keypad Password

If the target user is an administrator, an installer, or an operator, you can tap the target user on the user list and then tap Change Keypad Password to set the keypad password to the target user.

Change Duress Password

If the target user is an administrator or an operator, you can tap the target user on the user list and then tap Change Duress Password to set the duress password to the target user.

Note

If under duress, you can enter the duress code on the keyboard to arm and disarm area(s) and upload a duress alarm.

Automation Control An administrator, an installer or an operator can control the relay module, wall switch and smart plug.

Note

Configuration items and user permission will vary according to the user type. You can view linked cards/tags and keyfobs of the user but you do not have permission to

configure them.

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Card/Tag Management

After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms.

Note

The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956.

Steps

1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap User Management Card/Tag to enter the Card/Tag page. 3. Tap + to add a tag. 4. When hearing the voice prompt "Swipe Tag", you should present the tag on the AX PRO tag

presenting area. When hearing a beep sound, the tag is recognized. The tag will be displayed on the tag page.

5. Optional: Tap a Tag to enter the Setting Page. 6. Tap Edit Icon to edit the Tag name.

Note

If you log in as an installer, skip this step. Editing tag name is only available to administrator. The name should contain 1 to 32 characters.

7. Slide Enable Tag. 8. Select a linked user. 9. Select the tag type

Note

Different linked users have different tag permissions.

Operation Tag

You can swipe the tag to arm or disarm.

Patrol Tag

When you swipe the tag, the system will upload a record. 10. Optional: Tap Delete to delete the tag.

Device Information

You can change language and select time zone.

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Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System Configuration to enter the page. 3. Select device language and time zone. 4. Enable DST according to your needs.

DST

Daylight saving time (also called summer time) is the practice of advancing clocks during the lighter months so that evenings have more daylight and mornings have less.

System Management

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options System Management to enter the page.

Forced Auto Arm

After enabled, when the timed automatic arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can go to System System Options Schedule & Time to set the auto arming/disarming schedule and linked areas.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

Forced Arming

After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can use keyfobs, tags, and keypads to arm zones, or manually arm zones on APP. Single, multiple or all areas can be selected for arming.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

System Status report

If the option is enabled, the device will upload report to Cloud (for APP) and ARC automatically when the AX PRO status is changed.

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Voice Prompt

If the option is enabled, the AX PRO will enable the voice prompt. -Fault Prompts on Arming: Voice prompt of faults when arming. -Fault Prompts When Armed: Voice prompt of faults when the system is armed. -Fault Prompts on Disarming: Voice prompt of faults when disarming -Fault Prompts When Disarmed: Voice prompt of faults when the system is disarmed. -Voice Prompts on Alarm: Voice prompt of faults when an alarm is triggered.

System Volume

The available system volume range is from 0 to 10.

Audible Tamper Alarm

While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC.

Panel Lockup Button

All functions of AX PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.

Alarm Duration

Set linked alarm voice prompt lasting time.

Wireless Supervision Loss

Detectors and peripherals whose heartbeat loss times exceed the set value will be shown as offline.

Bypass on Re-Arm

While enabled, after the detector is bypassed, if its faults are restored and the linked area is armed, the detector will automatically arm.

Fault LED Stay On When Armed

When system is armed, the fault indicator is always on.

Arm LED Stay On

The arm LED is always on.

Hik-Connect Indicator

Enable the HC indicator.

Motion Detector Restore

Motion detectors include all PIR detectors. -Disable: No automatic restore. -Immediate After Alarm: Motion detectors automatically restores immediately after the alarm and reports to Cloud (for APP) and ARC. -After Disarm: Motion detectors automatically restores after disarming and reports to Cloud (for APP) and ARC

Jamming Sensitivity Settings

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The device will detect RF interference and push messages when the RF interference interferes with communication. You can adjust the detection sensitivity.

Power Saving Mode

While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails, LED off, and voice prompt off.

Smoke Detector Reset

Only for the wired zone on the M2H control panel, which is configured as a smoke detector.

Enable PD6662

Enable PD6662 standard. Functions that do not meet the standard will not take effect.

Fault Check

The fault check here is only for the control panel in the normal status. The system determines whether to check the faults listed on the page. The system will only check the fault that is selected.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options System Fault Check to enter the page.

Detect Network Camera Disconnection

This option only appears if a camera has been added to AX PRO. If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. The delay time of network camera disconnection detection is the same as that of LAN.

Battery Lost Check

If the option is enabled, when panel battery is disconnected, the device will upload events.

Low Battery Check

If the option is enabled, when panel battery is in low battery status, the device will upload events.

LAN Lost

If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered. -LAN Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

WiFi Lost

If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered.

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-WiFi Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Cellular Lost

If the option is enabled, when the cellular data network is disconnected or with other faults, the alarm will be triggered. -Cellular Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Panel Mains Power Lost

If the option is enabled, an alarm will be triggered when the control panel main supply is disconnected.

Panel Mains Power Loss Delay

The system checks the fault after the configured time duration after AC power down. To compliant the EN 50131-3, the check time duration should be 10 s.

Arm Options

This function is for the whole alarm system, to inform the user of the current system status before arming. If it is enabled, there will be a fault prompt and confirmation process for tag readers, keypads, keyfobs, and APP. If it is not enabled, there will be no fault detection before arming.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options Arm Options to enter the page. You can set the following parameters:

Arm with Fault

Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred.

Early Alarm

A delay zone is triggered first, and the area is in the "Entry Delay" stage. During the delay time period, an instant zone is triggered (only for the first triggered instant zone). At this time, the area enters the early alarm stage. There are control panel voice alarm and local sounder alarm, but no alarm message is pushed. If the zone is disarmed or silence before both the early alarm and entry delay end, the alarm message will not be reported. Otherwise, both the delayed zone and the instant zone will alarm.

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Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

OR

3. Tap Save.

Enrollment Mode

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options Enrollment Mode to enter the page. 3. Tap Enter the Enrollment Mode. You can enroll the peripheral by triggering it.

Network Camera

Add Cameras to the AX PRO

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Network Camera Network Camera Channel to enter the page. 3. Tap Add Channel. 4. Enter IP address, port, the user name and password of the camera. 5. Tap Save Icon. 6. Optional: tap Edit or Delete to edit or delete the selected camera.

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Set Video Parameters

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Network Camera Event Video Settings to enter the page. 3. Select a camera and set the video parameters.

Stream Type

Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.

Bitrate Type

Select the Bitrate type as constant or variable.

Resolution

Select the resolution of the video output.

Bitrate

The higher value corresponds to the higher video quality, but the better bandwidth is required.

Before Alarm

The recording time length before the alarm.

After Alarm

The recording time length after the alarm.

Set Arming/Disarming Schedule

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap Area to enter the page. 3. Tap an area in the list, enable the area and select linked devices. 4. Set parameters:

Auto Arm

Enable the area to automatically arm itself in a specific time point.

Auto Arm Time

Set the schedule for the area to automatically arm itself.

Auto Disarm

Enable the area to automatically disarm itself in a specific time point.

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Auto Disarm Time

Set the schedule for the area to automatically disarm itself.

Auto Arming Sound Prompt

After disabled, the buzzer will not beep before auto arming.

Late to Disarm

Enable the device to push a notification to the phone or tablet to remind the user to disarm the area when the area is still armed after a specific time point.

Note

You should enable the Panel Management Notification function on the Web Client of Communication Parameters Event Communication before enabling the Late to Disarm function.

Late to Disarm Time

Set the time point mentioned in Late to Disarm.

Weekend Exception

If enabled, Auto Arm, Auto Disarm, and Late to Disarm are disabled on the weekend.

Holiday Excepted

Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.

Note

Up to 6 holiday groups can be set.

Communication

Wired Network

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Wired Network to enter the page. 3. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port. Manual Settings: Disabled DHCP and set IP Address, Subnet Mask, Gateway Address, DNS

Server Address. 4. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a

domain name. 5. Click Save.

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Wi-Fi Configuration

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Wi-Fi Configuration to enter the page. 3. Tap a Wi-Fi to connect in the list.

Cellular Data Network

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Cellular Data Network Settings to enter the page. 3. Enable Cellular Data Network. 4. Tap to select a SIM card. Tap Parameter Configuration Edit Icon and set parameters

including the user name, access password, APN, MTU and PIN code. 5. Tap Save Icon. 6. Enable Data Usage Limit. 7. Edit Data Used This Month and Data Limited per Month.

Access Number

Input the operator dialing number.

Note

Only the private network SIM card user needs to enter the access number.

User Name

Ask the network carrier and input the user name.

Access Password

Ask the network carrier and input the password.

APN

Ask the network carrier to get the APN information and input the APN information.

Data Limited per Month

You can enable the function and set the data threshold every month. If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.

Data Used This Month

The used data will be accumulated and displayed in this text box.

Push Notifications

When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you

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can set the notification push parameters.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Push Notification(s) to enter the page. 3. Enable the target notification.

Zone Alarm/Lid Opened

The device will push notifications when the zone alarm is triggered or the zone lid opened is triggered or restored.

Note

You need to set event filtering interval time for phone calling.

Peripherals Lid Opened

The device will push notifications when lid opened of any peripherals is triggered or restored.

Panel Lid Opened

The device will push notifications when lid opened of the control panel is triggered or restored.

Panic Alarm

The device will push notifications when panic alarm is triggered or restored by zones, keypads or keyfobs.

Medical Alarm

The device will push notifications when medical alarm is triggered.

Fire Alarm

The device will push notifications when fire alarm is triggered.

Gas Alarm

The device will push notifications when gas alarm is triggered.

Panel Status

The device will push notifications when the control panel system status is changed.

Zone Status

The device will push notifications when the zone status is changed.

Peripherals Status

The device will push notifications when any peripheral status is changed.

Panel Operation

The device will push notifications when the user operates the AX PRO.

Smart Alarm Event

The device will push notifications when the alarm is triggered in thermal cameras.

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Set Emergency Alarm (in APP)

The selected events will be notified as emergency while event not selected will not be displayed on the page.

5. Tap Phone Call and SMS. 6. Tap + Add Phone Number to enter the phone number. 7. Tap the added phone number to enable Phone Call and SMS according to your need.

(For Phone Call) Set Numbers of Calling. (For SMS) Set Arming Permission, Disarming Permission and Alarm Clearing Permission for

areas.

Common Message

You can enter message content. When the alarm is triggered, your customized content will be added at the beginning of the message sent by the system.

Common Voice

You can import a new audio. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system. You can also tap Clear to delete audios

Note

Only WAV format is supported, up to 512 KB and 15 s.

10. Check notifications.

Alarm Receiving Center (ARC)

You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Alarm Receiving Center (ARC) to enter the page. 3. Select an ARC and enable it.

Protocol Type

Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CSV-IP, FSK Module or RDC Module to set uploading mode.

Intruder Verification as a Service

When the control panel uploads the alarm information, it will return the picture and video address for you to view.

Companies

Select the support company as None, Hungary-Multi Alarm Receiving Company or French

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Alarm Receiving Company.

Address Type

Select the Address Type as IP Address and Domain Name. Enter server address/domain name, port number and account code.

Transmission Mode

Select the Transmission Mode as TCP or UDP. UDP is recommended by the SIA DC-09 standard.

Retry Timeout Period

After the selected time, the system will retry to transmit.

Attempts

Set the number of retry attempts.

Polling Option

Set the polling rate with the range from 10 to 3888000 seconds. The system will report fault if the time is over the limit. The status of device will be shown as offline.

Periodic Test

After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection.

GMT

Enable the Greenwich Mean Time.

Cloud Service Settings

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Cloud Service Settings to enter the page. 3. Select the Communication Mode.

Wired Network & Wi-Fi Priority

The connection priority order from high to low is: wired network, Wi-Fi, cellular data network.

Wired &Wi-Fi

The system will select wired network first. If no wired network detected, it will select Wi-Fi network.

Cellular Data Network

The system will select cellular data network only.

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4. Enable Periodic Test. Enter the periodic test interval. 5. Tap Save.

Notification by Email

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Notification by Emails to enter the page. 3. Enable Email 1. 4. Enter the sender name, sender email address, SMTP server address, SMTP port, user name and

password.

Note

It is recommended to use Gmail and Hotmail for sending mails. Only if the zone is linked with a network camera, the alarm email will be attached with alarm video.

5. Select the encryption type as None, SSL or TLS. 6. Enable Server Authentication. 7. Enter receiver name and receiver email address. Tap Test Receiver Email Address to test

whether the email address is correct. 8. Tap Save. 9. Optional: Configure Email 2 in the same order. You can choose whether to set email 2 as a

backup mailbox.

Note

Video and picture reviews will be sent to both mailboxes. If Email 2 is set as a backup mailbox, the system will push emails to Email 2 only if Email 1 fails to receive.

FTP Settings

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters FTP Settings to enter the page. 3. Select Preferred FTP or Alternated FTP, and enable FTP. 4. Configure the FTP parameters

FTP Type

Set the FTP type as preferred or alternated.

Protocol Type

FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.

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Server Address and Port

The FTP server address and corresponding port.

User Name & Password/Anonymity

The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can enable Anonymous to hide your device information during uploading.

Directory Structure

The saving path of snapshots in the FTP server. 4. Tap Save.

NAT

Universal Plug and Play (UPnP) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments.

Enable the UPnP function, and you dont need to configure the port mapping for each port, and the device is connected to the Wide Area Network via the router.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters NAT to enter the page. 3. Drag the slider to enable UPnP. 4. Optional: Select the mapping type as Manual to set the HTTP port and the service port. 5. Click Save to complete the settings

Intercom Service

You can configure the Intercom service for an intercom sounder.

Before You Start

You should enroll an intercom sounder first. Only one sounder can be set as the intercom sounder.

Steps

1. Tap Communication Intercom Service to enter the page. 2. Slide to enable the function. 3. Set intercom type.

SIP

The control panel will use ARC and SIP server.

IP Receiver Pro

The control panel will user cloud service.

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4. Select a sounder and tap Save.

Device Maintenance

Walk Test

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Maintenance Device Maintenance to enter the maintenance page. 3. Tap Test, and tap Start Walk Test to test the whether the device works properly or not.

Maintenance

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Maintenance Maintenance.

Tamper Alarm on HPC Login

If enabled, an alarm will be triggered when the device is tampered after you log in to HPC.

Reboot Device

The AX PRO will reboot.

Log

View device logs.

Device Upgrade

Steps

1. In the site, tap the AX PRO and then log in to the device (if required).

2. Tap Maintenance Device Upgrade to upgrade the control panel, or tap Maintenance Detector & Peripheral Upgrade to upgrade detectors and peripherals.

Remote Log Collection

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Maintenance Remote Log Collection to enable the function. Remote Log Collection is for getting logs relating to the device. When this is enabled, our technical support will be able to collect logs relating to the device remotely and upload then to our server for troubleshooting. You can set the validity period according to actual needs. This function will be disabled after the set validity period.

5.1.2 Use the Hik-ProConnect Portal For AX PRO security control panel, you can perform operations including arming/disarming area,

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silence alarm, bypassing zone etc., and remotely configure the control panel on the Portal. You can also apply for PIN (required for upgrading the firmware of AX PRO) and switch the language of AX PRO.

Click Site to enter the site list page, and then click the name of a site to enter site details page.

Remotely Operate AX PRO

Click the AX PRO to open the operation panel. And you can perform the following operations.

Table 4-3 Operation Description

Operation Description

Stay Arm a Specific Area Select the Area tab, and then click Stay Arming to stay arm the area.

Away Arm a Specific Area Select the Area tab and then click Away Arming.

Disarm a Specific Area Select the Area tab and then click Disarm.

Stay Arm Multiple Areas Select the Area tab, and then select areas and click .

Away Arm Multiple Areas Select the Area tab, and then select areas and click .

Disarm Multiple Areas Select the Area tab, and then select areas and click .

Silence Alarms of Multiple Areas

Select the Area tab, and then select areas and click

Filter Peripheral Device by Area

Select the Device tab, and then click and select an area to only display the peripheral devices linked to the selected area, or select All to display all the peripheral devices linked to all the areas.

Control Relay Select the Device tab, and then select a wireless output expander to display the sirens linked to it, and then select siren(s) to enable/disable them.

Bypass Zone Select the Device tab, and then select a zone (i.e., detector) and turn on the Bypass switch to bypass the zone.

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Remotely Configure AX PRO

You can click to enter the web page of the security control panel to configure the device.

Note

For details about security control panel configuration, see the user manual of the device.

Apply for a PIN

You can click to open the Apply for a PIN window, and then PIN code will be

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displayed.

Switch Language

Note

You should have applied for a PIN.

You can click to open the Language window, and then set the device language and enter the PIN.

Health Monitoring

1. Enter the Hik-ProConnect Portal web site, and click Health Monitoring Health Status to enter

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the page.

2. Select a site.

3. Click Health Check, and click Check Now. When checking is completed, you can view the status and reports of devices. You can also export the report.

4. Click to get the latest device status.

5.2 Set-up with Hik-Connect

The operator can use the Hik-Connect to control the device, such as general arming/disarming operation, and user management etc.

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Download and Login the Mobile Client

Download the Hik-Connect mobile client and login the client before operating the AX PRO.

Steps

1. Download Hik-Connect mobile client. 2. Optional: Register a new account if it is the first time you use the Hik-Connect mobile client.

Note

For details, see User Manual of Hik-Connect Mobile Client.

3. Run and login the client.

Add AX PRO to the Mobile Client

Add an AX PRO to the mobile client before other operations.

Steps

1. Power on the AX PRO. 2. Select adding type. Tap + Scan QR Code to enter the Scan QR code page. Scan the QR code on the AX PRO.

Note

Normally, the QR code is printed on the label stuck on the back cover of the AX PRO.

Tap + Manual Adding to enter the Add Device page. Enter the device serial No. with the Hik- Connect Domain adding type. 3. Tap to search the device. 4. Tap Add on the Results page. 5. Enter the verification code and tap OK. 6. After adding completed, enter the device alias and tap Save. 7. Optional: Tap Delete Device to delete the device. 8. Optional: Tap to edit the device name.

Add Peripheral to the AX PRO

Add peripheral to the AX PRO.

Steps

1. Select a control device (AX PRO). 2. Tap + .

Tap Scan QR Code to enter the Scan QR code page. Scan the QR code on the peripheral.

Tap to enter the Manually Input page. Enter the device serial No. and select the device

type to add the device.

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Main Page

You can view faults, arm and disarm areas, view device status, etc. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the

page.

Enable Alarm

Tap to select Audible Panic Alarm or Silent Panic Alarm. View Faults

Tap to view faults. Area Management Tap + to add an area. Tap Area to enter the area management page. Refers to Set Arming/Disarming Schedule for details. Arm/Disarm the Area Arm or disarm the area manually as you desired. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page. Operations for a Single Area

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Away Arming: Tap to away arm a single area. When all the people in the detection area

leave, turn on the Away mode to arm all zones in the area after the defined dwell time. Stay Arming: Tap to stay arm a single area. When all the people stays inside the detection

area, turn on the Stay mode to arm all the perimeter burglary detection set in all the zones of all areas.

Operations for Multiple Areas

Select Areas: Tap to select areas you want to operate. If you do not select areas, following

operations will take effect for all areas. Away Arming: Tap to away arm selected areas. When all the people in the detection area

leave, turn on the Away mode to arm all zones in all areas after the defined dwell time. Stay Arming: Tapto stay arm all areas. When the people stays inside the detection area,

turn on the Stay mode to arm all the perimeter burglary detection (such as perimeter detector, magnetic contacts, curtain detector in the balcony) set in all the zones of all areas. At the meantime, the detectors inside the detection area are bypassed (such as PIR detectors). People can move inside the area and alarm will not be triggered.

Disarming: Tap to disarm all areas. In Disarm mode, all the zones of all areas will not trigger alarm, no matter alarm events happen or not.

Silent Alarm: Tap to silent alarms for all areas.

Zone Management

1. Tap Device to view linked zones.

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2. Tap + to add a new zone. 3. Tap a zone to enter the management page. You can view device status (e.g. temperature,

battery status, single strength, etc.). 4. Tap on the upper right corner to enter the zone settings page. 5. Select a zone type. You can view the configurable zone types for various detectors through I. Detector Zone Types.

Instant Zone

This Zone type will immediately trigger an alarm event when armed.

Delay Zone

-Exit Delay: Exit Delay provides you time to leave through the zone without alarm. Arm with faults is enabled: You should confirm faults first, and then the zone is in arming process. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered and the zone will be armed. Arm with faults is disabled: Immediately armed. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered. -Entry Delay: Entry Delay provides you time to enter the zone to disarm the system without alarm. After triggering, if the zone is not disarmed or silenced before the entry delay time ends, the zone will alarm. -Stay Arm Delay Time: Stay arming uses Stay Arm Delay Time to count down. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keypad for users.

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Note

You can set 2 different time durations in System Options Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. You can set Stay Arm Delay Time for the delay zone.

Panic Zone

24-hour active zone, whether armed or not. Report panic alarm after triggering. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector.

Medical Alarm

24-hour active zone, whether armed or not. Report medical alarm after triggering.

Fire Zone

24-hour active zone, whether armed or not. Report fire alarm after triggering.

Gas Zone

24-hour active zone, whether armed or not. Report gas alarm after triggering.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

Keyswitch Zone

-By Trigger Time: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed. Trigger the zone again and the area will be disarmed. -By Zone Status: You need to choose to arm or disarm the linked area after the zone is triggered. In the case of the tampering alarm, the arming and disarming operation will not be triggered.

Disabled Zone

Zone disabled ignoring any alarm event. It is usually used to disable faulty detectors.

24-hour Zone

The zone activates all the time with sound/light output when alarm occurs, whether it is armed or not. It is usually used in fire hazardous areas equipped with smoke detectors and temperature sensors.

Timeout Zone

The zone activates all the time. When this zone has been triggered or restored and exceeds the set time, an alarm will be generated. It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door). -Not-Triggered Zone Alarm: If the zone is not triggered for the set time, it will alarm. -Alarm on Zone Activated: If the zone is triggered for the set time, it will alarm.

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-Retry Time Period: Set the timeout period. 6. Enable Cross zone, Silent Alarm, etc. according to your actual needs.

Note

Some zones do not support the function. Refer to the actual zone to set the function.

Arm Mode

If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode. And: When all linked areas are armed, the zone will arm. When any of linked areas is disarmed, the zone will disarm. Or: When any of the linked areas is armed, the zone will arm. When all linked areas are disarmed, the zone will disarm. When the zone is in alarm, the disarmed areas linked with the zone cannot be armed.

Stay Arm Bypass

The zone will be automatically bypassed in stay arming.

Cross Zone

PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored. If the second zone is triggered within the set time, both zones will give alarms. Otherwise, no alarm will be triggered. If the first zone is not be restored, both zones will give alarms when the second zone is triggered, regardless of whether the set time has elapsed. PD6662 is enabled: You need to set the combined time interval. The first zone will give an alarm when triggered. If the first zone is not restored and the second zone is triggered, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is triggered within the set time, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is not triggered within the set time, no information will be reported.

Forbid Bypass on Arming

After enabled, you cannot bypass zones when arming.

Chime

Enable the doorbell. Usually used for door magnetic detectors.

Silent Alarm

After enabled, when an alarm is triggered, only the report will be uploaded and no sound is emitted.

Double knock

After enabled, the time interval can be set. If the same detector is triggered twice or

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continuously in a period of time, the alarm will be triggered.

Sounder Delay Time

The sounder will be triggered immediately (0s) or after the set time.

Final Door Exit

Only magnetic contacts have this option. After enabling, when the user use keypads or tag readers to arm: -Arm With Faults is enabled: During the arming countdown, if the magnetic contact is triggered and then restored, the arming process will be terminated immediately after restoring, and the arming is completed. - Arm With Faults is disabled: If the magnetic contact is triggered and then restored, the linked area immediately arms the delayed zone.

Swinger Limit Activations (Wired Zone)

When the number of times the infrared detector is triggered exceeds the set value, the alarm will no longer be triggered. (Except for anti-masking alarms.).

Dual Zone (Wired Zone)

After enabled, when multi transmitter detects that the entire zone circuit of the local zone and the extended zone is open circuit, both zones trigger lid opened alarms.

7. If required, link a PIRCAM or a camera for the zone. 8. Click OK. View Status Tap Status to view peripherals status.

Bypass Zone

When the area is armed, you can bypass a particular zone as you desired.

Before You Start

Link a detector to the zone.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the Area page.

2. Tap Device. 3. Tap a zone in the Device tab. 4. Tap to enter the Settings page. 5. Enable Bypass and the zone will be in the bypass status.

Bypass Status

The detector in the zone does not detect anything and you will not receive any alarm from the zone.

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User Management

The administrator and the installers can manage users. If you are the administrator, you can add, edit, and delete users, and assign different permissions to the newly-added users.

Steps

Note

There are four types of users for the AX PRO, including administrator (or owner), operator, and installer (or setter). Different types of users have different permissions for accessing the functionality of the AX PRO.

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the AX PRO page.

2. Tap to enter the Recipient Page. 3. Select a user to invite.

Scan QR code to invite a user. Enter email address/mobile phone number to invite a user. Select a user in the list.

4. Tap Next to invite the user.

Note

The recipient need to accept the invitation.

5. Tap User Management User. 6. Tap a user to enter the User Information Page. 7. Optional: Perform the following operations if required.

User Permission You can tap the target user on the user list and then tap to set the permissions authorized to the target user.

Note

Only the administrator can do such an operation.

Set Linked Areas If the target user is an operator, tap the target user on the user list and then tap Linked Areas to set the area linked to the target user.

Note

Only the administrator can do such an operation.

Change Keypad Password

If the target user is an administrator, an installer or an operator, you can tap the target user on the user list and then tap Change Keypad

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Password to set the keypad password to the target user.

Note

The password (PIN code) is allowed to be 4 to 6 digits. No number is disallowed, with 10,000 to 100,000 differs, and no limit of the digit combination. After you add one keypad, you can add PIN code (Keypad Password) in the user menu. When you click in the input box, there will be indication shows that 4 to 6 numbers allowed. This is the same for each user

Change Duress Password

If the target user is an administrator or an operator, you can tap the target user on the user list and then tap Change Duress Password to set the duress password to the target user.

Note

If under duress, you can enter the duress code on the keypad to arm and disarm area(s) and upload a duress alarm.

Automation Control An administrator, an installer or an operator can control the relay module, wall switch and smart plug.

Note

Configuration items and user permission will vary according to the user type. You can view linked Card/Tag and Wireless Keyfob of the user but you do not have

permission to configure them.

8. Optional: (Only for the administrator) Click + to add a user.

Card/Tag Management

After adding cards/tags to the wireless AX PRO, you can swipe the card/tag to arm or disarm all the detectors added to specific area(s) of the AX PRO, and silence alarms.

Note

The tag ID/PIN is a 32 bit long integer, and the variant could be 42949672956.

Steps

1. Enter the site, tap the AX PRO and then log in to the device (if required) to enter the page. 2. Tap User Management Card/Tag to enter the Card/Tag page.

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3. Tap + to add a tag. 4. When hearing the voice prompt "Swipe Tag", you should present the tag on the AX PRO tag

presenting area. When hearing a beep sound, the tag is recognized. The tag will be displayed on the tag page.

5. Optional: Tap a Tag to enter the Setting Page. 6. Tap Edit Icon to edit the Tag name.

Note

If you log in as an installer, skip this step. Editing tag name is only available to administrator. The name should contain 1 to 32 characters.

7. Slide Enable Tag. 8. Select a linked user. 9. Select the tag type

Note

Different linked users have different tag permissions.

Operation Tag

You can swipe the tag to arm or disarm.

Patrol Tag

When you swipe the tag, the system will upload a record. 10. Optional: Tap Delete to delete the tag.

Device Information

You can change language and select time zone.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System Configuration to enter the page. 3. Select device language and time zone. 4. Enable DST according to your needs.

DST

Daylight saving time (also called summer time) is the practice of advancing clocks during the lighter months so that evenings have more daylight and mornings have less.

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System Management

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options System Management to enter the page.

Forced Auto Arm

After enabled, when the timed automatic arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can go to System System Options Schedule & Time to set the auto arming/disarming schedule and linked areas.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

Forced Arming

After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can use keyfobs, tags, and keypads to arm zones, or manually arm zones on APP. Single, multiple or all areas can be selected for arming.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

System Status report

If the option is enabled, the device will upload report to Cloud (for APP) and ARC automatically when the AX PRO status is changed.

Voice Prompt

If the option is enabled, the AX PRO will enable the voice prompt. -Fault Prompts on Arming: Voice prompt of faults when arming. -Fault Prompts When Armed: Voice prompt of faults when the system is armed. -Fault Prompts on Disarming: Voice prompt of faults when disarming -Fault Prompts When Disarmed: Voice prompt of faults when the system is disarmed. -Voice Prompts on Alarm: Voice prompt of faults when an alarm is triggered.

System Volume

The available system volume range is from 0 to 10.

Audible Tamper Alarm

While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it

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is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC.

Panel Lockup Button

All functions of AX PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.

Alarm Duration

Set linked alarm voice prompt lasting time.

Wireless Supervision Loss

Detectors and peripherals whose heartbeat loss times exceed the set value will be shown as offline.

Bypass on Re-Arm

While enabled, after the detector is bypassed, if its faults are restored and the linked area is armed, the detector will automatically arm.

Fault LED Stay On When Armed

When system is armed, the fault indicator is always on.

Arm LED Stay On

The arm LED is always on.

Hik-Connect Indicator

Enable the HC indicator.

Motion Detector Restore

Motion detectors include all PIR detectors. -Disable: No automatic restore. -Immediate After Alarm: Motion detectors automatically restores immediately after the alarm and reports to Cloud (for APP) and ARC. -After Disarm: Motion detectors automatically restores after disarming and reports to Cloud (for APP) and ARC

Jamming Sensitivity Settings

The device will detect RF interference and push messages when the RF interference interferes with communication. You can adjust the detection sensitivity.

Power Saving Mode

While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails, LED off, and voice prompt off.

Smoke Detector Reset

Only for the wired zone on the M2H control panel, which is configured as a smoke detector.

Enable PD6662

Enable PD6662 standard. Functions that do not meet the standard will not take effect.

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Fault Check

The fault check here is only for the control panel in the normal status. The system determines whether to check the faults listed on the page. The system will only check the fault that is selected.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options System Fault Check to enter the page.

Detect Network Camera Disconnection

This option only appears if a camera has been added to AX PRO. If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. The delay time of network camera disconnection detection is the same as that of LAN.

Battery Lost Check

If the option is enabled, when panel battery is disconnected, the device will upload events.

Low Battery Check

If the option is enabled, when panel battery is in low battery status, the device will upload events.

LAN Lost

If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered. -LAN Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

WiFi Lost

If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered. -WiFi Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Cellular Lost

If the option is enabled, when the cellular data network is disconnected or with other faults, the alarm will be triggered. -Cellular Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Panel Mains Power Lost

If the option is enabled, an alarm will be triggered when the control panel main supply is disconnected.

Panel Mains Power Loss Delay

The system checks the fault after the configured time duration after AC power down.

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To compliant the EN 50131-3, the check time duration should be 10 s.

Arm Options

This function is for the whole alarm system, to inform the user of the current system status before arming. If it is enabled, there will be a fault prompt and confirmation process for tag readers, keypads, keyfobs, and APP. If it is not enabled, there will be no fault detection before arming.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options Arm Options to enter the page. You can set the following parameters:

Arm with Fault

Check the faults in the Enable Arming with Fault list, and the device will not stop the arming procedure when faults occurred.

Early Alarm

A delay zone is triggered first, and the area is in the "Entry Delay" stage. During the delay time period, an instant zone is triggered. At this time, the area enters the early alarm stage (only for the first triggered instant zone). There are control panel voice alarm and local sounder alarm, but no alarm message is pushed. If the zone is disarmed or silence before both the early alarm and entry delay end, the alarm message will not be reported. Otherwise, both the delayed zone and the instant zone will alarm.

Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

OR

3. Tap Save.

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Enrollment Mode

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap System System Options Enrollment Mode to enter the page. 3. Tap Enter the Enrollment Mode. You can enroll the peripheral by triggering it.

Network Camera

Add Cameras to the AX PRO

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Network Camera Network Camera Channel to enter the page. 3. Tap Add Channel. 4. Enter IP address, port, the user name and password of the camera. 5. Tap Save Icon. 6. Optional: tap Edit or Delete to edit or delete the selected camera.

Set Video Parameters

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Network Camera Event Video Settings to enter the page. 3. Select a camera and set the video parameters.

Stream Type

Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.

Bitrate Type

Select the Bitrate type as constant or variable.

Resolution

Select the resolution of the video output.

Bitrate

The higher value corresponds to the higher video quality, but the better bandwidth is required.

Before Alarm

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The recording time length before the alarm.

After Alarm

The recording time length after the alarm.

Set Arming/Disarming Schedule

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap Area to enter the page. 3. Tap an area in the list, enable the area and select linked devices. 4. Set parameters:

Auto Arm

Enable the area to automatically arm itself in a specific time point.

Auto Arm Time

Set the schedule for the area to automatically arm itself.

Auto Disarm

Enable the area to automatically disarm itself in a specific time point.

Auto Disarm Time

Set the schedule for the area to automatically disarm itself.

Auto Arming Sound Prompt

After disabled, the buzzer will not beep before auto arming.

Late to Disarm

Enable the device to push a notification to the phone or tablet to remind the user to disarm the area when the area is still armed after a specific time point.

Note

You should enable the Panel Management Notification function on the Web Client of Communication Parameters Event Communication before enabling the Late to Disarm function.

Late to Disarm Time

Set the time point mentioned in Late to Disarm.

Weekend Exception

If enabled, Auto Arm, Auto Disarm, and Late to Disarm are disabled on the weekend.

Holiday Excepted

Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.

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Note

Up to 6 holiday groups can be set.

Communication

Wired Network

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Wired Network to enter the page. 3. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port. Manual Settings: Disabled DHCP and set IP Address, Subnet Mask, Gateway Address, DNS

Server Address. 4. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a

domain name. 5. Click Save.

Wi-Fi Configuration

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Wi-Fi Configuration to enter the page. 3. Tap a Wi-Fi to connect in the list.

Cellular Data Network

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Cellular Data Network Settings to enter the page. 3. Enable Cellular Data Network. 4. Tap to select a SIM card. Tap Parameter Configuration Edit Icon and set parameters

including the user name, access password, APN, MTU and PIN code. 5. Tap Save Icon. 6. Enable Data Usage Limit. 7. Edit Data Used This Month and Data Limited per Month.

Access Number

Input the operator dialing number.

Note

Only the private network SIM card user needs to enter the access number.

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User Name

Ask the network carrier and input the user name.

Access Password

Ask the network carrier and input the password.

APN

Ask the network carrier to get the APN information and input the APN information.

Data Limited per Month

You can enable the function and set the data threshold every month. If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.

Data Used This Month

The used data will be accumulated and displayed in this text box.

Push Notifications

When an alarm is triggered, if you want to send the alarm notification to the mobile phone, you can set the notification push parameters.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Push Notification(s) to enter the page. 3. Enable the target notification.

Zone Alarm/Lid Opened

The device will push notifications when the zone alarm is triggered or the zone lid opened is triggered or restored.

Note

You need to set event filtering interval time for phone calling.

Peripherals Lid Opened

The device will push notifications when lid opened of any peripherals is triggered or restored.

Panel Lid Opened

The device will push notifications when lid opened of the control panel is triggered or restored.

Panic Alarm

The device will push notifications when panic alarm is triggered or restored by zones, keypads or keyfobs.

Medical Alarm

The device will push notifications when medical alarm is triggered.

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Fire Alarm

The device will push notifications when fire alarm is triggered.

Gas Alarm

The device will push notifications when gas alarm is triggered.

Panel Status

The device will push notifications when the control panel system status is changed.

Zone Status

The device will push notifications when the zone status is changed.

Peripherals Status

The device will push notifications when any peripheral status is changed.

Panel Operation

The device will push notifications when the user operates the AX PRO.

Smart Alarm Event

The device will push notifications when the alarm is triggered in thermal cameras.

Set Emergency Alarm (in APP)

The selected events will be notified as emergency while event not selected will not be displayed on the page.

5. Tap Phone Call and SMS. 6. Tap + Add Phone Number to enter the phone number. 7. Tap the added phone number to enable Phone Call and SMS according to your need.

(For Phone Call) Set Numbers of Calling. (For SMS) Set Arming Permission, Disarming Permission and Alarm Clearing Permission for

areas.

Common Message

You can enter message content. When the alarm is triggered, your customized content will be added at the beginning of the message sent by the system.

Common Voice

You can import a new audio. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system. You can also tap Clear to delete audios

Note

Only WAV format is supported, up to 512 KB and 15 s.

10. Check notifications.

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Alarm Receiving Center (ARC)

You can set the alarm receiving center's parameters and all alarms will be sent to the configured alarm center.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Alarm Receiving Center (ARC) to enter the page. 3. Select an ARC and enable it.

Protocol Type

Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CSV-IP, FSK Module or RDC Module to set uploading mode.

Intruder Verification as a Service

When the control panel uploads the alarm information, it will return the picture and video address for you to view.

Companies

Select the support company as None, Hungary-Multi Alarm Receiving Company or French Alarm Receiving Company.

Address Type

Select the Address Type as IP Address and Domain Name. Enter server address/domain name, port number and account code.

Transmission Mode

Select the Transmission Mode as TCP or UDP. UDP is recommended by the SIA DC-09 standard.

Retry Timeout Period

After the selected time, the system will retry to transmit.

Attempts

Set the number of retry attempts.

Polling Option

Set the polling rate with the range from 10 to 3888000 seconds. The system will report fault if the time is over the limit. The status of device will be shown as offline.

Periodic Test

After enabling, you can set the time interval, setting how often to send a test event to the ARC to ensure the connection.

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GMT

Enable the Greenwich Mean Time.

Cloud Service Settings

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Cloud Service Settings to enter the page. 3. Select the Communication Mode.

Wired Network & Wi-Fi Priority

The connection priority order from high to low is: wired network, Wi-Fi, cellular data network.

Wired &Wi-Fi

The system will select wired network first. If no wired network detected, it will select Wi-Fi network.

Cellular Data Network

The system will select cellular data network only. 4. Enable Periodic Test. Enter the periodic test interval. 5. Tap Save.

Notification by Email

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters Notification by Emails to enter the page. 3. Enable Email 1. 4. Enter the sender name, sender email address, SMTP server address, SMTP port, user name and

password.

Note

It is recommended to use Gmail and Hotmail for sending mails. Only if the zone is linked with a network camera, the alarm email will be attached with alarm video.

5. Select the encryption type as None, SSL or TLS. 6. Enable Server Authentication. 7. Enter receiver name and receiver email address. Tap Test Receiver Email Address to test

whether the email address is correct. 8. Tap Save. 9. Optional: Configure Email 2 in the same order. You can choose whether to set email 2 as a

backup mailbox.

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Note

Video and picture reviews will be sent to both mailboxes. If Email 2 is set as a backup mailbox, the system will push emails to Email 2 only if Email 1 fails to receive.

FTP Settings

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters FTP Settings to enter the page. 3. Select Preferred FTP or Alternated FTP, and enable FTP. 4. Configure the FTP parameters

FTP Type

Set the FTP type as preferred or alternated.

Protocol Type

FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.

Server Address and Port

The FTP server address and corresponding port.

User Name & Password/Anonymity

The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can enable Anonymous to hide your device information during uploading.

Directory Structure

The saving path of snapshots in the FTP server. 4. Tap Save.

NAT

Universal Plug and Play (UPnP) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments.

Enable the UPnP function, and you dont need to configure the port mapping for each port, and the device is connected to the Wide Area Network via the router.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Communication Parameters NAT to enter the page. 3. Drag the slider to enable UPnP.

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4. Optional: Select the mapping type as Manual to set the HTTP port and the service port. 5. Click Save to complete the settings

Intercom Service

You can configure the Intercom service for an intercom sounder.

Before You Start

You should enroll an intercom sounder first. Only one sounder can be set as the intercom sounder.

Steps

1. Tap Communication Intercom Service to enter the page. 2. Slide to enable the function. 3. Set intercom type.

SIP

The control panel will use ARC and SIP server.

IP Receiver Pro

The control panel will user cloud service. 4. Select a sounder and tap Save.

Device Maintenance

You can reboot the device.

Steps

1. In the site, tap the AX PRO and then log in to the device (if required). 2. Tap Maintenance Reboot Device. to enter the maintenance page.

The AX PRO will reboot.

3. Tap Maintenance Device Upgrade to upgrade the control panel, or tap Maintenance Detector & Peripheral Upgrade to upgrade detectors and peripherals.

4. Optional: Tap Maintenance Remote Log Collection to enable the function. Remote Log Collection is for getting logs relating to the device. When this is enabled, our technical support will be able to collect logs relating to the device remotely and upload them to our server for troubleshooting. You can set the validity period according to actual needs. This function will be disabled after the set validity period.

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Wi-Fi Connection

You can make the AX PRO connect to Wi-Fi through APP.

Steps

1. On the device list page, tap the AX PRO and then log in to the device (if required) to enter the page.

2. Tap Configure Wi-Fi Network. 3. Follow the instructions on the page and change the AX PRO to the AP mode. Tap Next. 4. Select a stable Wi-Fi for the device to connect. 5. Back to configuration page to enter the Wi-Fi password and tap Next. 6. Tap Connect to a network and wait for connection.

After the connection is completed, the AX PRO will prompt to exit AP mode and automatically switch to STA mode.

Check Alarm Notification

When an alarm is triggered, and you will receive an alarm notification. You can check the alarm information from the mobile client.

Before You Start

Make sure you have linked a zone with a detector. Make sure the zone is not bypassed. Make sure you have not enabled the silent zone function.

Steps

1. Tap Notification in the mobile client to enter the page. All alarm notifications are listed in Notification page.

2. Select an alarm and you can view the alarm details.

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3. Optional: If the zone has linked a camera, you can view the playback when the alarm is

triggered.

4. Optional: Tap to search events by dates or devices.

5.3 Set-up with the Web Client

Steps

1. Connect the device to the Ethernet. 2. Search the device IP address via the client software and the SADP software. 3. Enter the searched IP address in the address bar. 4. Use the activation user name and password to login.

Note

Only the administrator and the installer can login to the web client. The user name and the password are the ones when activating via Hik-Connect or Hik-

ProConnect.

You can view the user, device, and area status on the overview page.

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5.3.1 System Settings

Time Settings

You can set the device time zone, synchronize device time, and set the DST time. The device supports time synchronization via Hik-Connect server.

Time Management

Click System System Settings Time Management to enter the Time Management page.

You can select a time zone from the drop-down list. You can synchronize the device time manually with NTP. Check the check box of NTP Time Sync., enter the server address and port No., and set the synchronization interval. You can synchronize the device time manually. Or check Sync. with Computer Time to synchronize the device time with the computer time.

Note

While you synchronize the time manually or with the computer time, the system records the log SDK Synchronization.

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DST Management

Click System System Settings DST Management to enter the Time Management page.

You can enable the DST and set the DST bias, DST start time, and DST end time.

System Management

Set the authority options. Click System System Options System Management to enter the page.

Forced Auto Arm

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After enabled, when the timed automatic arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can go to System System Options Schedule & Time to set the auto arming/disarming schedule and linked areas.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

Forced Arming

After enabled, when manual arming starts, if there are an active faults in a zone, the zone will be automatically bypass. You can use keyfobs, tags, and keypads to arm zones, or manually arm zones on APP. Single, multiple or all areas can be selected for arming.

Note

You should disable the Arm With Faults in the Arm Options page. Or the Forced Auto Arm/Forced Arming function cannot be valid.

System Status Report

If the option is enabled, the device will upload report to Cloud (for APP) and ARC automatically when the AX PRO status is changed.

Voice Prompt

If the option is enabled, the AX PRO will enable the voice prompt. -Fault Prompts on Arming: Voice prompt of faults when arming. -Fault Prompts When Armed: Voice prompt of faults when the system is armed. -Fault Prompts on Disarming: Voice prompt of faults when disarming -Fault Prompts When Disarmed: Voice prompt of faults when the system is disarmed. -Voice Prompts on Alarm: Voice prompt of faults when an alarm is triggered.

System Volume

The available system volume range is from 0 to 10.

Audible Tamper Alarm

While enabled, the system will alert with buzzer for the tamper alarm. Regardless of whether it is enabled or not, the tamper alarm will be normally pushed to Cloud (for APP) and ARC.

Panel Lockup Button

All functions of AX PRO will be frozen after it is enabled. This function can only be enabled by users with installer permission.

Bypass on Re-Arm

While enabled, after the detector is bypassed, if its faults are restored and the linked area is armed, the detector will automatically arm.

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Polling Loss Times

Set the maximum number of times for polling loss of peripherals and detectors. The system will report fault if the time is over the limit. The status of these peripherals and detectors will be shown as offline.

Fault LED Stay On When Armed

When system is armed, the fault indicator is always on.

Ezviz Indicator

Enable the Ezviz indicator.

Arm LED Stay On

The arm LED is always on.

Motion Detector Restore

Motion detectors include all PIR detectors. -Disable: No automatic restore. -Immediate After Alarm: Motion detectors automatically restores immediately after the alarm and reports to Cloud (for APP) and ARC. -After Disarm: Motion detectors automatically restores after disarming and reports to Cloud (for APP) and ARC

Jamming Sensitivity Settings

The device will detect RF interference and push messages when the RF interference interferes with communication. You can adjust the detection sensitivity.

Energy Save Mode

While enabled, the main power supply is off, Wi-Fi enters low power consumption, 4G closes, tag reading fails, LED off, and voice prompt off.

Smoke Detector Reset

Only for the wired zone on the M2H control panel, which is configured as a smoke detector.

Enable PD6662

Enable PD6662 standard. Functions that do not meet the standard will not take effect.

Schedule and Timer Settings

You can set the alarm schedule. The zone will be armed/disarmed according to the configured time schedule.

Steps

1. Click System System Options Schedule & Timer to enter the Schedule & Timer page.

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2. Select an area. 3. Set the following parameters according to actual needs.

Enable Auto Arm

Enable the function and set the arming start time. The zone will be armed according to the configured time.

Note

The auto arming time and the auto disarming time cannot be the same. The buzzer beeps slowly 2 minutes before the auto arming starts, and beeps rapidly 1

minute before the auto arming starts. You can select to enable forced arming on the System Options page. While the function is

enabled, the system will be armed regardless of the fault.

Enable Auto Disarm

Enable the function and set the disarming start time. The zone will be disarmed according to the configured time.

Note

The auto arming time and the auto disarming time cannot be the same.

Late to Disarm

Enable the function and set the time. If the alarm is triggered after the configured time, the person will be considered as late.

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Note

You should enable the Panel Management Notification function in Communication Parameters Event Communication before enabling the Late to Disarm function.

Weekend Exception

Enable the function and the zone will not be armed in the weekend.

Holiday Exception

Enable the function and the zone will not be armed/disarmed in the holiday. You should set the holiday schedule after enabling.

Note

Up to 6 holiday groups can be set.

Auto Arm Sound Prompt

After disabled, the buzzer will not beep before auto arming.

Panel Alarm Duration

The time duration of the panel alarm.

Note

The available time duration range is from 10 s to 900 s.

5. Click Save.

Fault Check

The fault check here is only for the control panel in the normal status. The system determines whether to check the faults listed on the page. The system will only check the fault that is selected. Click System System Options System Fault Check to enter the page.

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Detect Network Camera Disconnection

This option only appears if a camera has been added to AX PRO. If the option is enabled, when the linked network camera is disconnected, an alarm will be triggered. The delay time of network camera disconnection detection is the same as that of LAN.

Panel Battery Lost

If the option is enabled, when battery is disconnected, the device will upload events.

Panel Low Battery

If the option is enabled, when battery is in low battery status, the device will upload events.

LAN Lost

If the option is enabled, when the wired network is disconnected or with other faults, the alarm will be triggered. -LAN Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Wi-Fi Lost

If the option is enabled, when the Wi-Fi is disconnected or with other faults, the alarm will be triggered. -Wi-Fi Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Cellular Lost

If the option is enabled, when the cellular data network is disconnected or with other faults, the alarm will be triggered. -Cellular Lost Delay: If the network returns to normal within the delay duration, no fault will be reported.

Panel Main Power Lost

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If the option is enabled, an alarm will be triggered when the control panel main supply is disconnected.

Panel Main Power Loss Delay

The system checks the fault after the configured time duration after AC power down. To compliant the EN 50131-3, the check time duration should be 10 s.

Arm Options

This function is for the whole alarm system, to inform the user of the current system status before arming. If it is enabled, there will be a fault prompt and confirmation process for tag readers, keypads, keyfobs, and APP. If it is not enabled, there will be no fault detection before arming. Click System System Options Arm Options to enter the page.

You can set the following parameters:

Arm With Faults

Check the faults in the Arm with Fault list, and the device will not stop the arming process when faults occurred.

Fault Checklist

The system will check if the device has the faults in the checklist during the arming process.

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Early Alarm

A delay zone is triggered first, and the area is in the "Entry Delay" stage. During the delay time period, an instant zone is triggered. At this time, the area enters the early alarm stage (only for the first triggered instant zone). There are control panel voice alarm and local sounder alarm, but no alarm message is pushed. If the zone is disarmed or silence before both the early alarm and entry delay end, the alarm message will not be reported. Otherwise, both the delayed zone and the instant zone will alarm.

Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

Trigger Delay Zone

Entry Delay

Trigger Instant Zone

Early Alarm

Delay Zone & Instant Zone: Alarm

Disarm/Silence No Alarm

OR

Device Enroll Mode

Click Enter the Enrollment Mode to make the panel enter the enroll mode.

Security Settings

SSH Settings

Enable or disable SSH (Secure Shell) according to your actual needs. Click System System Security SSH Settings to enter the SSH Settings page and you can

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enable or disable the SSH function.

Locking User Settings

The device will be locked 90 s after 3 failed credential attempts (can be set in Retry Time before Auto-Lock) in a minute. You can view the locked user or unlock a user and set the user locked duration.

Note

To compliant the EN requirement, the system will only record the same log 3 times continuously.

Steps

1. Click System System Security User Lockout Attempts to enter the Locking User Settings page.

2. Set the following parameters.

Retry Times before Auto-Lock

If the user continuously input the incorrect password for more than the configured times, the account will be locked.

Note

The administrator has two more attempts than the configured value.

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Auto-lock Time

Set the locking duration when the account is locked.

Note

The available locking duration is 5s to 1800s.

3. Click to unlock the account or click Unlock All to unlock all locked users in the list. 4. Click Save.

Module Lock Settings

Set the module locking parameters, including the Max Failure Attempts, and locked duration. The module will be locked for the programmed time duration, once the module authentication has failed for the amount of configured times.

Steps

1. Click System System Security Module Locking Settings to enter the Module Lock Settings page.

2. Select a module from the list, and click . 3. Set the following parameters of the selected module.

Retry Times before Auto-Lock

If a user continuously tries to authentication a password for more than the configured attempts permitted, the keypad will be locked for the programmed duration.

Auto-lock Time

Set the locking duration when the keypad is locked. After the configured duration, the keypad will be unlocked.

4. Click OK.

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5.3.2 Device Management

You can manage the enrolled peripherals including detector, sounder, keypad, etc. in this section.

Zone

You can set the zone parameters on the zone page.

Steps

1. Click Device Zone to enter the Zone page.

2. Select a zone and click to enter the Zone Settings page.

3. Edit the zone name. 4. Check linked areas.

Note

Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default.

5. Select a zone type. You can view the configurable zone types for various detectors through I. Detector Zone Types.

Instant Zone

This Zone type will immediately trigger an alarm event when armed.

Delay Zone

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-Exit Delay: Exit Delay provides you time to leave through the zone without alarm. Arm with faults is enabled: You should confirm faults first, and then the zone is in arming process. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered and the zone will be armed. Arm with faults is disabled: Immediately armed. If the delay zone is triggered within the exit delay time but it restores before the time ends, the alarm will not be triggered. -Entry Delay: Entry Delay provides you time to enter the zone to disarm the system without alarm. After triggering, if the zone is not disarmed or silenced before the entry delay time ends, the zone will alarm. -Stay Arm Delay Time: Stay arming uses Stay Arm Delay Time to count down. The system gives Entry/Exit delay time when it is armed or reentered. It is usually used in entrance/exit route (e.g. front door/main entrance), which is a key route to arm/disarm via operating keypad for users.

Note

You can set 2 different time durations in System Options Schedule & Timer. Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1. You can set Stay Arm Delay Time for the delay zone.

Panic Zone

24-hour active zone, whether armed or not. Report panic alarm after triggering. It is usually used in the sites equipped with panic button, smoke detector and glass-break detector.

Medical Alarm

24-hour active zone, whether armed or not. Report medical alarm after triggering.

Fire Zone

24-hour active zone, whether armed or not. Report fire alarm after triggering.

Gas Zone

24-hour active zone, whether armed or not. Report gas alarm after triggering.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

Keyswitch Zone

-By Trigger Time: Change the arming and disarming status after each trigger. For example, in the disarmed status, if the zone is triggered, the linked area will be armed. Trigger the zone again and the area will be disarmed. -By Zone Status: You need to choose to arm or disarm the linked area after the zone is

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triggered. In the case of the tampering alarm, the arming and disarming operation will not be triggered.

Disabled Zone

Zone disabled ignoring any alarm event. It is usually used to disable faulty detectors.

24-hour Zone

The zone activates all the time with sound/light output when alarm occurs, whether it is armed or not. It is usually used in fire hazardous areas equipped with smoke detectors and temperature sensors.

Timeout Zone

The zone activates all the time. When this zone has been triggered or restored and exceeds the set time, an alarm will be generated. It can be used in places equipped with magnetic contacts that require access but for only a short period (e.g., fire hydrant box's door or another external security box door). -Not-Triggered Zone Alarm: If the zone is not triggered for the set time, it will alarm. -Alarm on Zone Activated: If the zone is triggered for the set time, it will alarm. -Retry Time Period: Set the timeout period.

6. Enable Cross zone, Silent Alarm, etc. according to your actual needs.

Note

Some zones do not support the function. Refer to the actual zone to set the function.

Arm Mode

If the zone is a public zone (the zone is belongs to more than one areas), you can set arm mode. And: When all linked areas are armed, the zone will arm. When any of linked areas is disarmed, the zone will disarm. Or: When any of the linked areas is armed, the zone will arm. When all linked areas are disarmed, the zone will disarm. When the zone is in alarm, the disarmed areas linked with the zone cannot be armed.

Stay Arm Bypass

The zone will be automatically bypassed in stay arming.

Cross Zone

PD6662 is not enabled: You need to set the combined time interval. When the first zone is triggered, the system will start timing after the zone is restored. If the second zone is triggered within the set time, both zones will give alarms. Otherwise, no alarm will be triggered. If the first zone is not be restored, both zones will give alarms when the second zone is triggered, regardless of whether the set time has elapsed. PD6662 is enabled: You need to set the combined time interval. The first zone will give an alarm when triggered. If the first zone is not restored and the

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second zone is triggered, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is triggered within the set time, the system will report the alarm confirmation. If the first zone is restored, the system will start timing. If the second zone is not triggered within the set time, no information will be reported.

Forbid Bypass on Arming

After enabled, you cannot bypass zones when arming.

Chime

Enable the doorbell. Usually used for door magnetic detectors.

Silent Alarm

After enabled, when an alarm is triggered, only the report will be uploaded and no sound is emitted.

Double knock

After enabled, the time interval can be set. If the same detector is triggered twice or continuously in a period of time, the alarm will be triggered.

Sounder Delay Time

The sounder will be triggered immediately (0s) or after the set time.

Final Door Exit

Only magnetic contacts have this option. After enabling, when the user use keypads or tag readers to arm: -Arm With Faults is enabled: During the arming countdown, if the magnetic contact is triggered and then restored, the arming process will be terminated immediately after restoring, and the arming is completed. - Arm With Faults is disabled: If the magnetic contact is triggered and then restored, the linked area immediately arms the delayed zone.

Swinger Limit Activations (Wired Zone)

When the number of times the infrared detector is triggered exceeds the set value, the alarm will no longer be triggered. (Except for anti-masking alarms.).

Dual Zone (Wired Zone)

After enabled, when multi transmitter detects that the entire zone circuit of the local zone and the extended zone is open circuit, both zones trigger lid opened alarms.

7. If required, link a PIRCAM or a camera for the zone. 8. Click OK.

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Note

After adding the transmitter, you can click Device Zone Enroll to add a wired zone. Select the Relate Mode as Wired, the Device Source as Single or Multi Transmitter, the Channel and click OK. After setting the zone, you can enter Maintenance Device Status Zone Status to view the zone status.

9. Optional: Click Device Zone and click Detector Settings. You can set detector parameters.

Sounder

The sounder is enrolled to the AX PRO via the wireless receiver module, and the 868 Mhz wireless sounder can be enrolled to the hybrid AX PRO via the wireless receiver that is at the address of 9.

Steps

1. Click Device Sounder to enter the Sounder page. 2. Click to enter the Sounder Settings page.

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3. Set the alarm name, the volume and the duration.

Note

The available alarm volume range is from 0 to 3 (function varies according to the model of device). The available alarm duration range is from 10 to 900 s.

4. Select the linked area.

Note

Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default.

5. Select to enablesettings.

Alarm Strobe Flash

Enable alarm strobe light.

Alarm Buzzer

Enable alarm buzzer.

Lid Open When Disarmed

When the linked area is disarmed, there is a lid opened alarm triggered by a peripheral, and the sounder will also be triggered.

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Arm/Disarm Indicator

Enable arm/disarm LED indicator.

Arm/Disarm Buzzer

Enable arm/disarm buzzer.

Chime Indicator

Enable chime.

Buzzer Indicator on Delay Zone

When the area entry delay or exit delay, in addition to the control panel, the sounder will also give an alarm.

Intercom Service

Enable intercom service. Only one sounder can enable this function. 6. Set the Polling Rate. 7. If required, enable Enroll Wireless Sounder. 8. Click OK.

Note

After the sounder is configured, you can click Maintenance Device Status Sounder Status to view the sounder status.

Keypad

You can set the parameters of the keypad that is enrolled to the AX PRO.

Steps

1. Click Device Keypad to enter the page. 2. Click to enter the Keypad Settings page.

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3. Set the keypad name. 4. Enable the function of buzzer, silent panic alarm, silent medical alarm, and keypad button. 5. Enable the function of arming without password and active on entry delay. 6. Check the Enable check box of Back-light Off Time, and set the duration of light off. 7. Set the polling rate. 8. Select the keypad linked area.

Note

Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default.

9. Set whether to cancel the enrollment of the keypad or not. If the link is enabled, the device will be deleted.

10. Click OK.

Note

After the keypad is configured, you can click Maintenance Device Status Keypad Status to view the keypad status.

You can set the keypad password on the page of User User Management Operation.

Tag Reader

You can set the parameters of the tag reader.

Steps

1. Click Device Tag Reader to enter the page. 2. Click Enroll, enter the serial No. to add a tag reader.

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3. Click to edit the tag reader parameters.

4. Edit device name. 5. Check linked areas. 6. Select operation mode.

Standard Mode

Area selection and fault confirmation are supported when swiping tag to arm or disarm.

Simple Mode

No Area selection and fault confirmation when swiping tag to arm or disarm. 7. Choose whether to enable the Buzzer. After disable the buzzer, there will be no beep when

swiping the tag. 8. Set Polling Rate. 9. Optional: Enable Link to Wireless Tag Reader. 10. Click OK.

Automation

You can set the parameters of the relay outputs that is enrolled to the AX PRO.

Steps

1. Click Device Automation to enter the page. 2. Click Enroll, enter the serial No. and select the device type to add a relay output device. 3. Click to edit the relay information.

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Set the name of the relay output device. Select the linked area for output.

Note

Only enabled areas will be listed. The newly added peripheral is linked to area 1 by default. The function varies according to different relay types

Set the original status as Normally Closed or Normally Open. Set the event for being triggered. Set the activation after being triggered. Set whether to link to the relay output device or not. If the link is enabled, the device will be

deleted.

Repeater

The repeater can amplify signals between the control panel and the peripherals.

Steps

1. Click Device Repeater to enter the page. 2. Click Enroll, enter the serial No. and select the device type to add a repeater. 3. Click Enter Paring Mode to make the repeater enter the mode of device paring.

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4. When the distance between the peripheral and the control panel is far, the repeater can be used as a transfer station for pairing. The pairing mode lasts for 3 minutes and cannot be interrupted. After the pairing is successful, a list of connected devices will be displayed.

5. Click to edit the repeater information.

Set the name of the repeater. Set the polling rate of the repeater. Set whether to cancel the enrollment of the repeater or not. If the link is enabled, the device

will be deleted. 6. Click to enter the Manual Retransmission Rules page.

Select the Device Type. Check Active Functions.

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Click OK, then the devices can be manually retransmitted.

Transmitter

You can set the parameters of the transmitter.

Steps

1. Click Device Transmitter to enter the page. 2. Click Enroll, enter the Serial No. and select the device model to add a transmitter. 3. Click to edit the transmitter information.

4. Set the name of the transmitter. 5. Set the polling rate of the transmitter. 6. Enable Enroll Wireless Transmission. 7. Click OK.

Network Camera

You can add network cameras in the system.

Steps

1. Click Device Network Camera to enter the network camera management page.

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2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type.

3. Enter the user name and password of the camera.

SADP Scanning

Scan all network cameras in the same LAN. A list will pop up after scanning. You can directly check to add cameras in the list.

4. Click OK. 5. Optional: Click Edit or Delete to edit or delete the selected camera.

5.3.3 Permission Management

Add/Edit/Delete Keyfob

You can add keyfob to the AX PRO and you can control the AX PRO via the keyfob. You can also edit the keyfob information or delete the keyfob from the AX PRO.

Steps

1. Click Device Keyfob to enter the Keyfob Management page. 2. Click Enroll and press any key on the keyfob. 3. Set the keyfob parameters.

Name

Customize a name for the keyfob.

Permission Settings

Check different items to assign permissions.

Single Key Settings

Select from the drop-down list to set I key and II key's functions

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Combination Keys Settings

Select from the drop-down list to set combination keys' functions.

4. Click OK. 5. Optional: Click to edit the keyfob information. 6. Optional: Delete a single keyfob or check multiple keyfobs and click Delete to delete the keyfobs

in batch.

Note

The communication of wireless devices like keyfob was identified by the SN number, which will be encrypted during transmission. The SN number was leading with character Q to Z, and following 8 digits, like Q02235774.Allowing for a maximum number of 100,000,000 (10 to the power of 8 [digits]).

Add/Edit/Delete Tag

You can add tag to the AX PRO and you can use the Tag to arm/disarm the zone. You can also edit the tag information or delete the tag from the AX PRO.

Note

The communication of tag was identified by the SN number, which will be encrypted during

transmission. The SN number was leading with 32 digits, and there are at most 4,294,967,296 SN

numbers can be identified.

Steps

1. Click Device Tag to enter the management page. 2. Click Enroll and place a Tag on the Tag area of the AX PRO. 3. Customize a name for the Tag in the pop-up window. 4. Select the Tag type and Tag linked area. 5. Select the permission for the Tag.

Note

You should allocate at least a permission for the Tag.

6. Click OK and the tag information will be displayed in the list.

Note

The Tag supports at least 20-thousand serial numbers.

7. Optional: Click and you can change the Tag name. 8. Optional: Delete a single Tag or check multiple Tags and click Delete to delete Tags in batch.

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5.3.4 Video Management

You can add two network cameras to the AX PRO, and link the camera with the selected zone for video monitoring. You can also receive and view the event video via client and Email.

Add Cameras to the AX PRO

Steps

1. Click Device Network Camera to enter the network camera management page.

2. Click Enroll, and enter the basic information of the camera, such as IP address and port No., and select the protocol type.

3. Enter the user name and password of the camera.

SADP Scanning

Scan all network cameras in the same LAN. A list will pop up after scanning. You can directly check to add cameras in the list.

4. Click OK. 5. Optional: Click Edit or Delete to edit or delete the selected camera.

Link a Camera with the Zone

Steps

1. Click Device Zone to enter the configuration page. 2. Select a zone that you wish to include video monitoring, and click . 3. Select the Link Camera. 4. Click OK.

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Note

Only if the zone is linked with a network camera, the alarm email will be attached with alarm video.

Set Video Parameters

Steps

1. Click Device Network Camera Video Parameters to enter the page.

2. Select a camera and set the video parameters.

Stream Type

Main Stream: Being used in recording and HD preview, it has a high resolution, code rate and picture quality. Sub-Stream: It is used to transmit network and preview pictures as a video streaming with features of lower resolution, bit rate and picture quality.

Bitrate Type

Select the Bitrate type as constant or variable.

Resolution

Select the resolution of the video output.

Video Bitrate

The higher value corresponds to the higher video quality, but the better bandwidth is required.

Post-record/Pre-record

Set the recording video time before and after the alarm.

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5.3.5 Area Settings

Basic Settings

You can link zones to the selected area.

Steps

1. Click Area Basic Settings to enter the page. 2. Select an area. 3. Check Enable. 4. Click Edit Linked Zone and Edit Linked Peripheral to check linked zones or peripherals. 5. Click Save to complete the settings.

5.3.6 Communication Settings

Wired Network

You can set the device IP address and other network parameters.

Steps

Note

Functions varied depending on the model of the device.

1. Click Communication Wired Network to enter the page.

2. Set the parameters. Automatic Settings: Enable DHCP and set the HTTP port.

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Manual Settings: Disabled DHCP and set IP Address, Subnet Mask, Gateway Address, DNS Server Address.

3. Optional: Set correct DNS server address if the device needs to visit Hik-Connect server via a domain name.

4. Click Save.

Wi-Fi

You can set the Wi-Fi parameters if there are secure and credible Wi-Fi networks nearby.

Steps

1. Click Communication Wi-Fi to enter the Wi-Fi page.

2. Connect to a Wi-Fi. Manually Connect: Input the SSID Wi-Fi and Wi-Fi Password, select Encryption Mode and click

Save. Select from Network List: Select a target Wi-Fi from the Network list. Click Connect and input

Wi-Fi password and click Connect. 3. Click WLAN to enter the WLAN page.

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4. Set IP Address, Subnet Mask, Gateway Address, and DNS Server Address.

Note

If enable DHCP, the device will gain the Wi-Fi parameters automatically.

5. Click Save.

Cellular Data Network

Set the cellular network parameters if you insert a SIM card inside the device. By using the cellular network, the device can upload alarm notifications to the alarm center.

Before You Start

Insert a SIM card into the device SIM card slot.

Steps

1. Click Communication Cellular Data Network to enter the Cellular Data Network Settings page.

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Note

Only the private network SIM card user needs to enter the access number.

2. Enable the function. 3. Set the cellular data network parameters.

Access Number

Input the operator dialing number.

Note

Only the private network SIM card user needs to enter the access number.

User Name

Ask the network carrier and input the user name.

Access Password

Ask the network carrier and input the password.

APN

Ask the network carrier to get the APN information and input the APN information.

Data Usage Limit

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You can enable the function and set the data threshold every month. If data usage is more than the configured threshold, an alarm will be triggered and uploaded to the alarm center and mobile client.

Data Used This Month

The used data will be accumulated and displayed in this text box.

Network Connection Test

Click Detection to check network connection status. 4. Click Save.

Alarm Center

You can set the alarm centers parameters and all alarms will be sent to the configured alarm center.

Steps

1. Click Communication Alarm Receiving Center to enter the Alarm Receiving Center page.

2. Select the ARC as 1 or 2 for configuration, and slide the slider to enable the selected alarm receiver center.

Note

Only if the alarm receiver center 1(ARC1) is enabled, you can set the alarm receiver center 2 as the backup channel and edit the channel parameters.

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3. Select the Protocol Type as ADM-CID, ISUP, SIA-DCS, *SIA-DCS, *ADM-CID, CSV-IP, FSK Module, RDC Module or IDS Module to set uploading mode.

Note

Standard DC-09 Protocol ADM-CID: The data presenting method of DC-09 is CID, which is not encrypted and only for uploading alarm report. *ADM-CID: The data presenting method of DC-09 is CID, which is encrypted and only for uploading alarm report. SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is not encrypted and only for uploading alarm report. *SIA-DCS: The data presenting method of DC-09 is DCS (also called SIA protocol), which is encrypted and only for uploading alarm report.

ADM-CID or SIA-DCS: You should select the Alarm Receiver Type as IP or Domain name, and enter the IP address, port number, account code, impulse counting time, attempts, polling rate.

Intruder Verification as a Service

When the control panel uploads the alarm information, it will return the picture and video address for you to view.

Note

Set the polling rate with the range from 10 to 3888000 seconds.

ISUP, CSV-IP, FSK and RDC: You do not need to set the protocol parameters. IDS: You should enter account code. *SIA-DCS or *ADM-CID You should select the Alarm Receiver Type as IP or Domain name, and enter the IP address, port number, account code, impulse counting time, attempts, polling rate, encryption arithmetic, password length and secret key.

Note

Set the polling rate with the range from 10 to 3888000 seconds.

4. Click Save.

Use PIRCAM to Upload Pictures or Videos

You can enable the PIRCAM function to upload pictures or videos. 1. Upload Pictures

You can choose to upload 1 to 20 pictures. (1) Click Communication Alarm Receiving Center to enter the page. (2) Slide the slider to enable the selected alarm receiver center. (3) Select the Protocol Type as SIA-DCS. (4) Select the Companies as French Alarm Receiving Company.

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(5) Click Save.

(6) Configure SMTP or FTP parameters.

Configure SMTP parameters: Click Communication Notification by Email. Enable Video Verification Events and set corresponding parameters. For details, see Notification by Email. Click Save.

Configure FTP parameters:

Click Communication FTP to enter the FTP Settings page.

Slide the slider to enable FTP and set corresponding parameters. For details, see FTP. Click Save.

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2. Upload Videos

In this condition, when the PIRCAM is set to catch more than two pictures, videos will be uploaded.

(1) Click Communication Alarm Receiving Center to enter the page. (2) Slide the slider to enable the selected alarm receiver center. (3) Select the Protocol Type as SIA-DCS. (4) Click Save. (5) Configure SMTP or FTP parameters as same as Upload Photos.

Notification Push

When an alarm is triggered, if you want to send the alarm notification to the client, alarm center, cloud or mobile phone, you can set the notification push parameters.

Steps

1. Click Communication Event Types Notification.

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2. Enable the target notification.

Zone Alarm/Lid Opened

The device will push notifications when the zone alarm (on web client, software client or mobile client) is triggered or the zone peripherals alarm is triggered or restored.

Peripherals Lid Opened

The device will push notifications when lid opened alarm of any peripheral is triggered or restored.

Panel Lid Opened

The device will push notifications when lid opened alarm of the control panel is triggered or restored.

Panic Alarm

The device will push notifications when panic alarm on keypads or keyfobs is triggered or restored.

Medical Alarm

The device will push notifications when medical alarm on keypads is triggered.

Fire Alarm

The device will push notifications when fire alarm on keypads is triggered or a user presses the fire alarm key on the keypad.

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Gas Alarm

The device will push notifications when gas alarm on keypads is triggered.

Panel Status

The device will push notifications when the control panel system status is changed.

Zone Status

The device will push notifications when any zone status is changed.

Peripherals Status

The device will push notifications when any peripheral status is changed.

Panel Operation

The device will push notifications when the user operate the control panel.

Smart Alarm Event

The device will push notifications when alarm is triggered in network cameras. 3. For Alarm Receiving Center, you need to select center number before settings. 4. For APP, you need to check if it is important alarm.

Important Alarm

When the APP is in silent mode, the push items set as important alarm will still play the corresponding voice prompts. Fire, medical, and panic alarms are configured as important alarms by default.

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5. Optional: If you want to send the alarm notifications to the mobile client, you should set Phone Call and SMS parameters.

(1) Set the Mobile Phone Index and Mobile Phone Number. (2) Check Voice Call on Telephone page. (3) Select time of Filtering Interval Time and Number of Calls. (4) Check SMS on Message page. (5) Select areas that have arming, disarming or alarm clearing permission.

General Hint

You can import Common Voice. When the alarm is triggered, your customized voice will be added at the beginning of the content of the phone dialed by the system.

Note

Only WAV format is supported, up to 512 KB and 15 s.

You can enter Common Message. When the alarm is triggered, your customized content will be added at the beginning of the message sent by the system.

6. Click Save.

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Note

For mobile phone notification: You need to press * to finish the call. It is required to add control code when entering the mobile phone number.

Cloud Service

If you want to register the device to the mobile client for remote configuration, you should set the mobile client registration parameters.

Before You Start

Connect the device to the network via wired connection, dial-up connection, or Wi-Fi connection.

Set the device IP address, subnet mask, gateway and DNS server in the LAN.

Steps

1. Click Communication Cloud Service to enter the Hik-Connect Registration Settings page.

2. Check Register to Hik-Connect.

Note

By default, the device Hik-Connect service is enabled.

You can view the device status in the Hik-Connect server (www.hik-connect.com). 3. Enable Custom Server Address.

The server address is already displayed in the Server Address text box.

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4. Select a communication mode from the drop-down list according to the actual device communication method.

Wired Network & Wi-Fi Priority

The connection priority order from high to low is: wired network, Wi-Fi, cellular data network.

Wired &Wi-Fi

The system will select wired network first. If no wired network detected, it will select Wi-Fi network.

Cellular Data Network

The system will select cellular data network only. 5. Optional: Change the verification code.

Note

By default, the verification code is displayed in the text box. The verification code should contain 6 to 12 letters or digits. For security reasons, an 8-

character password is suggested, which containing two or more of the following character types: uppercases, lowercases, and digits.

6. Enable Periodic Test. Enter the periodic test interval. 7. Click Save.

Notification by Email

You can send the alarm video or event to the configured email.

Steps

1. Click Communication Notification by Email to enter the page. 2. Select and enable Email 1. 3. Enable Video Verification Events and Server Authentication. 4. Enter the senders information.

Note

It is recommended to use Gmail and Hotmail for sending mails. Only if the zone is linked with a network camera, the alarm email will be attached with alarm video.

5. Enter the receiver's information. 6. Click Receiver Address Test and make sure the address is correct. 7. Click Save. 8. Optional: Configure Email 2 in the same order. You can choose whether to set email 2 as a

backup mailbox.

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Note

Video and picture reviews will be sent to both mailboxes. If Email 2 is set as a backup mailbox, the system will push emails to Email 2 only if Email 1 fails to receive.

NAT

Universal Plug and Play (UPnP) is a networking architecture that provides compatibility among networking equipment, software and other hardware devices. The UPnP protocol allows devices to connect seamlessly and to simplify the implementation of networks in the home and corporate environments.

Enable the UPnP function, and you dont need to configure the port mapping for each port, and the device is connected to the Wide Area Network via the router.

Steps

1. Click Communication NAT to enter the page.

2. Drag the slider to enable UPnP. 3. Optional: Select the mapping type as Manual and set the HTTP port and the service port. 4. Click Save to complete the settings

FTP

You can configure the FTP server to save alarm video.

Steps

1. Click Communication FTP to enter the page.

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2. Configure the FTP parameters

FTP Type

Set the FTP type as preferred or alternated.

Protocol Type

FTP and SFTP are selectable. The files uploading is encrypted by using SFTP protocol.

FTP Server and Port No.

The FTP server address and corresponding port.

User Name and Password

The FTP user should have the permission to upload pictures. If the FTP server supports picture uploading by anonymous users, you can check Anonymous to hide your device information during uploading.

Directory Structure

The saving path of snapshots in the FTP server.

Intercom Service

You can configure the Intercom service for an intercom sounder.

Before You Start

You should enroll an intercom sounder first. Only one sounder can be set as the intercom sounder.

Steps

1. Click Communication Intercom Service to enter the page. 2. Slide to enable the function. 3. Set intercom type.

SIP

The control panel will use ARC and SIP server.

IP Receiver Pro

The control panel will user cloud service. 4. Select a sounder and click Save.

5.3.7 Maintenance

Device Information

You can view device name and other information.

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Click Maintenance Device Information to enter the page. You can view device model, device serial No., device firmware version, web version or click About View Licenses to view the source software licenses. You can go to System System settings to change the device name.

Device Upgrade

Get Manufacture PIN

To upgrade the device, a manufacture PIN is needed for authentication. The manufacture PIN can only get from the Hik-ProConnect service, which means that the installer, who authorized by administrator at access level 2, has authorized the access at level 4. The manufacture PIN can only work once. Get PIN from Hik-ProConnect Service

Login with the installer account and enter the page of the device to be upgraded. Click More Menu at the lower right side of the page, and apply a PIN.

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Get PIN from HIKVISION tech-support

It is better to use remote desktop to access the local web client of control panel. The PIN will be authorized according to the standard tech-support procedure.

Firmware Upgrade

Control Panel Upgrade: 1. Click Maintenance Device Upgrade Control Panel Upgrade to enter the page. 2. Click View to find the firmware file with the name digicap.dav. 3. Click Upgrade to complete. Detector & Peripheral Upgrade: 1. Click Maintenance Device Upgrade Detector & Peripheral Upgrade to enter the page. 2. Select the Upgrade Type and the Peripheral. 3. Click View to find the firmware upgrade file. 4. Click Upgrade to complete.

Note

Both of the users and configuration information will be retained after upgrade finished.

Local Log Search

You can search the log on the device. Click Maintenance Log to enter the Local Log Search page.

Select a primary event and a secondary event from the drop-down list, set the log start time and end time and click Filter. All filtered log information will be displayed in the list. You can also click Reset to reset all search conditions.

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Test

The AX PRO supports walk test function.

Steps

1. Enter Maintenance Device Maintenance Test to enable the function.

Note

Only when all the detectors are without fault, you can enter the mode TEST mode.

2. Enable Test to start walk test. 3. Click Save to complete the settings. 4. Trigger the detector in each zone. 5. Check the test result.

System Maintenance

You can reboot the device, restore default settings, import/export configuration file, or upgrade the device remotely. Select the device and click in the client software, or enter the device IP address in the address bar of the web browser. Click Maintenance Device Maintenance Maintenance to enter the Upgrade and Maintenance page.

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Reboot

Click Reboot to reboot the device.

Restore Default Settings

Click Partly Restore to restore all parameters except for device time zone information, user parameters, wired network, Wi-Fi network, HC information detector information, detector information enrolled in the zone and enrolled wireless peripheral information to default ones. Click Restore All to restore all parameters to the factory settings.

Import Configuration File

Click View to select configuration file from the PC and click Import Configuration File to import configuration parameters to the device. Importing configuration file requires entering the password set at the time of exporting.

Export Configuration File

Click Export Configuration File to export the device configuration parameters to the PC. Exporting configuration file requires a password to be used for file encryption.

Tamper Alarm on HPC Login

After this function is enabled, the device lid opened alarm (tamper alarm) takes effect when installer login. (By default, the lid opened alarm (tamper alarm) does not take effect when the installer login.)

Export File

You can export debugging file to the PC.

Steps

1. Click Maintenance Device Maintenance Export File to enter the page.

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2. Slide to enable the function. 3. Click Export to save the debugging file in the PC.

Security Audit Log

You can add the Security Audit Server to the system. The device will upload web logs to the server.

Steps

2. Click System Maintenance Device Maintenance Security Audit Log to enter the page.

3. Check Enable Log Upload Server. 4. Enter log server IP and port. 5. Click View to select a certificate.

Note

Formats include ca.crtca-chan.crtprivate.txt are allowed.

6. Click Install. 7. Click Save.

5.3.8 Check Status

After setting the zone, repeater, and other parameters, you can view their status. Click Maintenance Device Status. You can view the status of AX PRO control panel, zone, sounder, automation, repeater, keypad, Tag reader, keyfob and transmitter.

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5.4 Report to ARC (Alarm Receiver Center) AX PRO wireless control panel is designed with transceiver built in following the guidance of EN 50131-10 and EN 50136-2. Category DP2 is provided with primary network interface of LAN/WiFi and secondary network interface of GPRS or 3G/4G LTE. ATS (Alarm Transmission system) is designed to always use LAN/Wi-Fi network interface when available to save mobile data usage. The secondary network interface provides resilience and reliability during mains power failure.

Setup ATS in Transceiver of Receiving Center Steps:

1. Login to the web client of the alarm receiver.

2. Click Configuration IP Reception, and create a receiving server as shown below.

3. Click Alarms and Accounts Accounts Management, and assign an account for the panel as

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show below.

Setup ATS in Transceiver of the Panel Steps:

1. Login using installer account from local web client.

2. Click Communication Alarm Receiving Center (ARC), andenable Alarm Receiving Center 1.

= Protocol Setting =

Protocol Type ADM-CID

SIA-DCS

*ADM-CID

*SIA-DCS

Select token supported by the receiver in the ARC. Choose the token with * mark to

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improve the communication security.

= Server Setting =

Address Type IP

Domain Name

Server Address / Domain Name

Port No. Input IP address or domain name by which the transceiver of receiving center could be

reached. Input port number of the server provided by the ARC

= Account Setting =

Account Code Input the assigned account provided by the ARC.

= SIA DC-09 Protocol Setting =

Transmission Mode TCP

UDP

Both TCP and UDP are supported for transmission. UDP is recommended by the SIA DC-09

standard.

Connection Setting Impulse Counting Time / Retry Timeout Period

Setup the timeout period waiting for receiver to respond. Re-transmission will be

arranged if the transceiver of receiving center is timeout.

Attempts Setup the maximum number that re-transmission will be tried.

Polling Rate Setup the interval between 2 live polling if enable is checked.

Encryption Setting Encryption Arithmetic

AES

Password Length 128

192

256

Secret Key Setup the encryption key length and input the key provided by the ARC.

Signaling Test

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Activate a panic alarm from the control panel.

Login to Receiver. Click Traffic to review all the messages received.

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Chapter 6 General Operations

6.1 Arming

You can use keypad, keyfob, Tag, client software, mobile client to arm your system. After the arming command is sending to AX PRO, the system will check the detector status. If the detector is in fault, you will need to choose whether to arm the system with fault. While the system is armed, the AX PRO will prompt the result in 5s, and upload the arming report.

Access level of Arming

The user in level 2 or 3 has the permission to arm or partly arm the system.

Arming Indication

The arming/disarming indicator keeps solid blue for 5s.

Reason of Arming Failure

Intrusion detector triggered (excepts the detector on the exit route). Panic alarm device triggered. Tampering alarm occurred. Communication exception Main power supply exception

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Backup battery exception Alarm receiving fault Sounder fault Low battery of the keyfob Others

Arming with Fault

While the arming is stopped with fault, user in level 2 has the permission to arm the system with fault (forced arming). Forced arming only takes effect on the current arming operation. The forced arming operation will be record in the event log.

6.2 Disarming

You can disarm the system with keypad, keyfob, tag, client software, or mobile client.

Disarming Indication

The arming/disarming indicator flashes 30s while the user successfully disarm the system through the entry/exit route. The system will report the disarming result after the operation completed.

Entry Delay Duration

Ensure that timer is no longer than 45 seconds in order to comply with EN50131-1.

Early Alarm

If the first instant zone is triggered when the AX PRO is in the status of entry delay, the AX PRO then enters the early alarm mode. The early alarm duration can be set (> 30s). The AX PRO will reports the alarm only if the alarm event lasts over the duration of early alarm with the addition of entry delay.

6.3 SMS Control

You can control the security system with SMS, and the command is shown below. SMS format for Arming/disarming/silencing alarm:

{Command} + {Operation Type} + {Target} Command: 2 digits, 00- Disarming, 01- Away arming, 02- Stay arming, 03- Silencing alarm Operation type: 1- Area Operation Target: No more than 3 digits, 0-Operation for all areas, 1-Operation for area 1(zone1), and the rest can be deduced by the analogy.

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A. Trouble Shooting

A.1 Communication Fault

A.1.1 IP Conflict

Fault Description: IP that the panel automatically acquired or set is same as other devices, resulting in IP conflicts. Solution: Search the current available IP through ping. Change the IP address and log in again.

A.1.2 Web Page is Not Accessible

Fault Description: Use browser to access web pages and display Inaccessible. Solutions: 1. Check whether the network cable is loose and the panel network is abnormal. 2. The panel port has been modified. Please add a port to the web address for further access.

A.1.3 Hik-Connect is Offline

Fault Description: The web page shows that the Hik-Connect is offline. Solution: Network configuration of the panel is error, unable to access extranet.

A.1.4 Network Camera Drops off Frequently

Fault Description: System reports multiple event logs of IPC disconnection and connection. Solution: Check whether the network communication or camera live view is proper.

A.1.5 Failed to Add Device on APP

Fault Description: When using APP to add devices, it is prompted that the device fails to be added, the device could not be found, etc. Solution:

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Check the web page: whether the Hik-Connect is offline.

A.1.6 Alarm Information is Not Reported to APP/4200/Alarm Center

Fault Description: After the alarm is triggered, the app/4200/ alarm center does not receive the alarm message. Solution: "Message push" - "alarm and tamper-proof notice" is not enabled. You should enable "alarm and tamper-proof notice".

A.2 Mutual Exclusion of Functions

A.2.1 Unable to Enter Registration Mode

Fault Description: Click the panel function key, and prompt key invalid. Solution: The panel is in "Hotspot" mode. Switch the panel to "station" mode, and then try to enter the registration mode again.

A.3 Zone Fault

A.3.1 Zone is Offline

Fault Description: View status of zones which displays offline. Solution: Check whether the detector reports undervoltage. Replace the detector battery

A.3.2 Zone Tamper-proof

Fault Description: View status of zones which displays tamper-proof. Solution: Make tamper-proof button of the detector holden.

A.3.3 Zone Triggered/Fault

Fault Description:

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View status of zones which displays triggered/fault. Solution: Reset the detector.

A.4 Problems While Arming

A.4.1 Failure in Arming (When the forced arming is not enabled)

Fault Description: When the panel is arming, prompt arming fails. Solution: The panel does not enable "forced arming", and when there is a fault in the zone, the arming will fail. Please turn on the "forced arming" enable, or restore the zone to the normal status.

A.5 Operational Failure

A.5.1 Failed to Enter the Test Mode

Fault Description: Failed to enable test mode, prompting "A fault in the zone". Solution: Zone status, alarm status or zone power is abnormal.

A.5.2 The Alarm Clearing Operation on the Panel Does Not Produce the Alarm Clearing Report

Fault Description: The alarm clearing operation on the panel does not produce the alarm clearing report. Solution: In the absence of alarm, no report will be uploaded for arm clearing.

A.6 Mail Delivery Failure

A.6.1 Failed to Send Test Mail

Fault Description: when configure the mail information, click "test inbox" and prompt test fails.

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Solution: Wrong configuration of mailbox parameters. Please edit the mailbox configuration information, as shown in table 1/1.

A.6.2 Failed to Send Mail during Use

Fault Description: Check the panel exception log. There is "mail sending failure". Solution: The mailbox server has restricted access. Please log in to the mailbox to see if the mailbox is locked.

A.6.3 Failed to Send Mails to Gmail

Fault Description: The receiver's mailbox is Gmail. Click "Test Inbox" and prompt test fails. 1. Google prevents users from accessing Gmail using apps/devices that do not meet their security standards. Solution: Log in to the website (https://www.google.com/settings/security/lesssecureapps), and "start using access of application not safe enough". The device can send mails normally. 2. Gmail does not remove CAPTCHA authentication. Solution: Click the link below, and then click "continue" (https://accounts.google.com/b/0/displayunlockcaptcha).

A.6.4 Failed to Send Mails to QQ or Foxmail

Fault Description: The receiver's mailbox is QQ or foxmail. Click "Test Inbox" and prompt test fails. 1. Wrong QQ account or password. Solution: the password required for QQ account login is not the password used for normal login. The specific path is: Enter the email account device account to generate the authorization code, and use the authorization code as the login password. 2. SMTP login permission is needed to open.

A.6.5 Failed to Send Mails to Yahoo

Fault Description: The receiver's mailbox is yahoo. Click "test inbox" and prompt test fails. 1. The security level of mailbox is too high. Solution: Go to your mail account and turn on "less secure sign-in".

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A.6.6 Mail Configuration

Table A-1 Mail Configuration

Mail Type Mail Server SMTP Port Protocols Supported

Gmail smtp.gmail.com 587 TLS/STARTTLS (TLS)

Outlook smtp.office365.com 587 STARTTLS (TLS)

Hotmail smtp.office365.com 587 STARTTLS (TLS)

QQ smtp.qq.com 587 STARTTLS (TLSv1.2)

Yahoo smtp.mail.yahoo.com 587 STARTTLS (TLSv1.2)

126 smtp.126.com 465 SSL/TLS

Sina smtp.sina.com 25/465/587 SSL/TLS/STARTTLS (SSL/TLS)

Note

About mail configuration: SMTP portDefault to use port 25 without encryption, or using port 465 if SSL/TLS is used.

Port 587 is mainly used for STARTTLS protocol mode. The STARTTLS protocol mode that is usually used by default when selecting TLS.

User nameUser name of Outlook and Hotmail require full names, and other email require a prefix before @.

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B. Input Types

Table B-1 Input Types

Input Types Operations

Instant Zone

The system will immediately alarm when it detects triggering event after system armed.

Audible Response Trigger the system sound and sounder.

Voice Prompt: Zone X alarm.

Perimeter Zone

The system will immediately alarm when it detects triggering event after system armed.

Audible Response: Trigger the system sound and sounder. There is a configurable interval between alarm and sounder output, which allows you to check the alarm and cancel the sounder output during the interval.

Voice Prompt: Zone X perimeter alarm.

Delayed Zone

The system provides you time to leave through or enter the zone without alarm.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X alarm.

Follow Zone

The zone acts as delayed zone when it detects triggering event during system Entry Delay, while it acts as instant zone otherwise.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X follow alarm.

24H Silence Zone

The zone activates all the time without any sound/sounder output when alarm occurs.

Audible Response: No system sound (voice prompt or sounder).

Panic Zone

The zone activates all the time.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X panic alarm.

Fire Zone The zone activates all the time with sound/sounder output when alarm occurs.

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Input Types Operations

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X fire alarm.

Gas Zone

The zone activates all the time with sound/sounder output when alarm occurs.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X gas alarm.

Medical Zone

The zone activates all the time with beep confirmation when alarm occurs.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X medical alarm.

Timeout Zone

The zone activates all the time. The zone type is used to monitor and report the "ACTIVE" status of a zone, but it will only report and alarm this status after the programmed time has expired (1 to 599) seconds.

Disabled Zone

Alarms will not be activated when the zone is triggered or tampered.

Audible Response: No system sound (voice prompt or sounder).

Virtual Zone (Keypad/Keyfob)

The system will immediately alarm when it detects triggering event after system armed.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Buzzer beeps.

Tamper Alarm

The system will immediately alarm when it detects triggering event after system armed.

Audible Response: Trigger the system sound and sounder.

Voice Prompt: Zone X tampered.

Link

Trigger the linked device when event occurs.

e.g. The output expander linked relays will be enabled when the AX PRO is armed.

Arm

When armed: Voice prompt for fault. You can handle the fault according to the voice prompt.

System sound for arming with Tag or keyfob. Voice prompt for fault. You can handle the fault according to

the voice prompt.

145

Fault event displays on client. You can handle the fault via client software or mobile client.

Voice Prompt: Armed/Arming failed.

146

C. Output Types

Table C-1 Output Types

Output Types Active Restore

Arming Arm the AX PRO After the configured output delay

Disarming Disarm the AX PRO After the configured output delay

Alarm

When alarm event occurs. The alarm output will be activated after the configured exit/enter delay.

After the configured output delay, disarm the AX PRO or silence alarm

Zone Linkage When alarm event occurs, the linked relay will output alarm signal.

After the configured output duration

Manual Operation Enable relays manually Over the triggering time or disable the relays manually

147

D. Event Types

Table D-1 Event Types

Event Types Custom

Default 1 (client

software notification)

Default 2 (alarm

receiving center 1/2)

Default 3 (mobile client)

Default 4 (telephone)

Alarm and Tamper

/

Life Safety Event

/

System Status /

Panel Management

/

148

E. Access Levels

Level Description

1 Access by any person; for example the general public.

2 User access by an operator and administrator; for example customers (systems users).

3 User access by an installer; for example an alarm company professional.

Table E-1 Permission of the Access Level

Function Permission

1 2 3

Arming No Yes Yes

Disarming No Yes Yes

Restoring/Clearing Alarm No Yes Yes

Entering Walk Test Mode No Yes Yes

Bypass(zone)/Disabling/Force Arming No Yes Yes

Adding/Changing Verification Code No Yesd Yesd

Adding/Editing Level 2 User and Verification Code

No Yes Yes

Adding/Editing Configuration Data No No Yes

Replacing software and firmware No No No

Note a By the condition of being accredited by user in level 2. bBy the condition of being accredited by user in level 2 and level 3. dUsers can only edit their own user code.

The user level 2 can assign the login permission of the controller to the user level 3 in the

settings page. The user level 2 should assign permissions to the user level 3 if the user level 3 wants to login

the controller remotely. When the controller is bypassed, the user level 3 can login the controller without the permission

assignment of the user level 2.

149

When the controller is bypassed, the user level 3 can login the controller without the permission assignment of the user level 2.

The user level 4 can login the controller only when the user level 2 or level 3 has assigned permissions to the user level 4.

150

F. Signalling

Detection of ATP/ATS Faults

ATP (Alarm Transmission Path) faults will be detected when network interface of the control

panel disconnected or the transmission path to the transceiver of receiving center located in ARC blocked somewhere in between. An ATS (Alarm Transmission System) fault will be reported when ATP faults are detected on both transmission paths. ATP restore will be detected as soon as network interface connected and the transmission path to the transceiver of receiving center restored. ATS restore will be reported when ATP restore of any transmission path is detected.

The timing performance of detecting ATP faults and restores shows in the table below.

TN Maximum timing of detection

Primary ATP failure/restore LAN/WiFi 10 min

Secondary ATP failure/restore GPRS 60 min

20 min (when primary ATP failed ) 3G/4G LTE

Signalling will be always transmitted from primary ATP when it is operational. Otherwise it will be automatically switched to secondary transmission path that is operational at the moment. Both primary and secondary ATP fault and restore events will be reported to ARC when there is an ATP left to work. They will also be recorded to mandatory log memory with capacity of 1000 records allocated in non-volatile flash memory storage, as well as the ATS fault record. The detail of reports and log records are listed in the table below.

Event code when signalling

Event log description

Primary ATP failure/restore E351/R351 LAN Path Failed/LAN Path Recovery

Secondary ATP failure/restore E352/R352 Mobile Net Path Failed/Mobile Net Path

Recovery

ATS failure/restore N/A ATS Failed

Primary network interface failure/restore E351/R351 LAN Path Failed/LAN Path Recovery

Secondary network interface failure/restore E352/R352 Mobile Net Path Failed/Mobile Net Path

Recovery

ATS Category The ATS category of AXPRO is DP2. While the alarm receiving center is enabled. The control panel will upload alarm report to the receiver center via the main path (LAN or Wi-Fi) or the back-up path (3G/4G). If the control panel is properly connected to the LAN or Wi-Fi, the main path is selected as the transmission path. If the main path connection is failed, the path will be switched to 3G/4G. And if the main path connection is restored, the path will be switched back to LAN or Wi-Fi. The control panel checks the connection status continuously, and generates logs transmission fault for any of the path. While both of the paths are invalid, the control panel determines ATS fault.

151

G. SIA and CID Code

Note

The code below is for transmitting from the security control panel to ARC via DC09 protocol.

Table G-1 SIA and CID Code

SIA code CID code Description Scenario Information

MA 1100 Medical Alarm This zone alarm is often used for emergency button triggering

MH 3100 Medical Alarm Restored

BA (Water Leak Detector:

WA)

1130 (Water Leak Detector:

1154) (Hik code: 1103)

Burglary Alarm

Water leak detector instant alarm Used for delay alarm triggered in the delay zone of water leak detector

BH (Water Leak Detector:

WH)

3130 (Water Leak Detector:

3154) (Hik code: 3103)

Burglary Alarm Restored Water leak detector instant alarm restored

FA (Heat Detector: KA)

1111 (Heat Detector: 1114)

Fire Alarm

FH (Heat Detector: KH)

3111 (Heat Detector: 3114)

Fire Alarm Restored

HA 1121 Duress alarm

HA 1122 Silent Panic Alarm

HH 3122 Silent Panic Alarm Restored

AA 1123 Audible Panic Alarm

CH 3123 Audible Panic Alarm Restored

1133

(Hik code: 1124) 24H Alarm 24H auxiliary alarm

3133

(Hik code: 3124) 24H Alarm Restored

24H auxiliary alarm restored

1133

(Hik code: 1125) 24H Alarm 24H vibration alarm

3133

(Hik code: 3125) 24H Alarm Restored 24H vibration alarm

BA 1130

(Hik code: 1126) Timeout Alarm zone timeout alarm

BH 3130

(Hik code: 3126) Timeout Alarm Restored

zone timeout alarm restored

152

SIA code CID code Description Scenario Information

PA 1120

(Hik code: 1127) Silent Panic Alarm silent panic alarm

PA 1120

(Hik code: 1129) Audible Panic Alarm panic alarm

PH 3120 Audible Panic Alarm Restored

BA 1130

(Hik code: 1130) Burglary Alarm

BH 3130

(Hik code: 3130) Burglary Alarm Restored

BA 1131 Perimeter Breached

BH 3131 Perimeter Restored

AD 1132 Interior Burglary Alarm

CK 3132 Interior Burglary Alarm Restored

BA (Water Leak Detector:

WA)

1130 (Water Leak Detector:

1154) 24H Alarm

24-hour auxiliary alarm/24-hour vibration alarm (reserved)

BH (Water Leak Detector:

WH)

3130 (Water Leak Detector:

3154) 24H Alarm Restored

BA (Water Leak Detector:

WA)

1130 (Water Leak Detector:

1154) Burglary Alarm

BH (Water Leak Detector:

WH)

3130 (Water Leak Detector:

3154) Burglary Alarm Restored

TA 1137 Lid Opened

TR 3137 Lid Restored

BV 1139 Confirmed Alarm Used when the PD6662 option is enabled

BW 3139 Confirmed Alarm Restore

(Hik code: 1141) BUS Open-circuit Alarm

(Hik code: 3141) BUS Open-circuit Restored

AF 1142 BUS Short-circuit Alarm For the control panel

CN 3142 BUS Short-circuit Restored

TA 1144 External Module Disconnected Triple signal detector probe was dismantled

TR 3144 External Module Connected

AG 1148 Device Motion Alarm For the control panel (reserved)

CO 3148 Device Motion Alarm Restored

BA 1149 Masking Alarm Triggered when the detector is blocked

BH 3149 Masking Alarm Restored

153

SIA code CID code Description Scenario Information

GA 1162 Gas Leakage Alarm Gas: carbon monoxide (CO)

GH 3162 Gas Leakage Alarm Restored

AH 1207 Zone Early-Warning Used for zone early alarm

CP 3207 Zone Early-Warning Dismissed

AT 1301 Mains Power Lost

AR 3301 Mains Power Restored

YT 1302 Battery Low

YR 3302 Battery Voltage Restored

ZY 1305 Reset to defaults For the control panel

YM (Transmitter battery missing; ID

range: 301~)

1311 (Transmitter battery missing; ID range: 301~)

Battery Disconnected battery fault of the control panel

YR (Transmitter battery missing; ID

range: 301~)

3311 (Transmitter battery missing; ID range: 301~)

Battery Reconnected

YI 1312 Overcurrent Protection Triggered

Triggered when the current is overloaded

YJ 3312 Overcurrent Protection Restored

YP 1319 Overvoltage Protection Triggered

Triggered when the voltage is overloaded

YQ 3319 Overvoltage Protection Restored

(Hik code: 1328) Power Output Short Circuit

(Hik code: 3328) Power Output Short Circuit Restored

AI 1333 Expander Exception Expander abnormal alarm

CQ 3333 Expander Restored

AJ 1336 Printer Disconnected

CR 3336 Printer Connected

XT 1384

(Hik code: 1337) Battery Low Repeater undervoltage

XR 3384

(Hik code: 3337) Battery Voltage Restored

Repeater undervoltage restored

(Hik code: 1338) Expander Low Voltage

(Hik code: 3338) Normal Expander Voltage

YP 1301 Mains Power Lost Repeater AC power loss

YQ 3301 Mains Power Restored

YM 1311 Battery Disconnected Repeater battery missing

YR 3311 Battery Reconnected

154

SIA code CID code Description Scenario Information

TA (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201)

1144 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201) (Hik code: 1341)

Lid Opened For expander

TR (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201)

3144 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201) (Hik code: 3341)

Lid Restored For expander

YP (transmitter AC power

Loss ID range: 301~; Sounder AC power

Loss ID range: 202~)

1301 (transmitter AC power

Loss ID range: 301~; Sounder AC power Loss

ID range: 202~)

Expander AC Power Loss

YQ (transmitter AC power

Loss ID range: 301~; Sounder AC power

Loss ID range: 202~)

3301 (transmitter AC power

Loss ID range: 301~; Sounder AC power Loss

ID range: 202~)

Expander AC Power Loss Restored

TA 1144

(Hik code: 1343) Lid Opened For wireless repeater

TR 3144

(Hik code: 3343) Lid Restored For wireless repeater

TA 1144

(Hik code: 1344) Lid Opened For wireless sounder

TR 3144

(Hik code: 3344) Lid Restored For wireless sounder

XL 1381 Device Offline

XC 3381 Device Restored

TA (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

1144 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301) (Hik code: 1346)

Lid Opened For wireless peripheral

155

SIA code CID code Description Scenario Information

TR (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

3144 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301) (Hik code: 3346)

Lid Restored For wireless peripheral

XT (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

1384 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301) (Hik code: 1347)

Battery Low Wireless peripheral undervoltage

XR (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

3384 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301) (Hik code: 3347)

Battery Voltage Restored Wireless peripheral undervoltage restored

XL (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

1381 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301)

Device Offline

XC (The serial number of output module starts from 1, of

keypad starts from 101, of tag reader starts from 201, of transmitter starts

from 301)

3381 (The serial number of output module starts from 1, of keypad starts from 101, of tag reader

starts from 201, of transmitter starts from

301)

Device Restored

LT 1351 Main Signalling Path Fault Main channel ATP fault

LR 3351 Main Signalling Path Restored Main channel ATP fault restored

LT 1352 Backup Signalling Path Fault Backup channel ATP fault

LR 3352 Backup Signalling Path Restored

Backup channel ATP fault restored

156

SIA code CID code Description Scenario Information

AM 1354 Telephone Line Disconnected

CU 3354 Telephone Line Connected

FT 1380 Detector Sensor Fault

FJ 3380 Detector Sensor Fault Restored

AN 1382 BUS Supervision Fault Expansion BUS module disconnected

CV 3382 BUS Supervision Restored

TA 1144

(Hik code: 1383) Lid Opened For zone sensor

TR 3144

(Hik code: 3383) Lid Restored For zone sensor

(Hik code: 1386) Zone Open-circuit Alarm NC detector is triggered

(Hik code: 1387) Zone Short-circuit Alarm NO detector is triggered

OP 1401 Disarmed

CL 3401 Armed

OA 1403 Auto Disarmed

CA 3403 Auto Armed

BC 1406 Alarm Silenced For area

CW 3408 Instant Arming

CS 1409 Keyswitch Zone Disarming

OS 3409 Keyswitch Zone Arming

NL 3441 Armed in home mode

CX 3442 Forced Arming

(Hik code: 1443) Turn On Output by Schedule

(Hik code: 3443) Turn Off Output by Schedule

CT 1452 Late to Disarm Used when you configure the area late arming

CD 1455 Auto Arming Failed

(Hik code: 1460) Turning On Output Failed Turning on relay failed

(Hik code: 1461) Turning Off Output Failed Turning off relay failed

(Hik code: 1462) Auto Disarming Failed

(Hik code: 1556) Network Change

QB 1570 Bypassed

QU 3570 Bypass Restored

AU 1574 Group Bypass

CZ 3574 Group Bypass Restored

AV 1601 Manual Report Test

RP 1602 Periodic Report Test

TS 1607 Walk Test Enabled

TE 3607 Walk Test Disabled

AW 1617 Telephone Connection Test

157

SIA code CID code Description Scenario Information

LB 1627 Programming mode

LX 1628 Exit Programming

BA 1131 Intrusion Detection

BH 3131 Intrusion Detection Restored

BA 1131 Cross-Zone Alarm

BH 3131 Cross-Zone Alarm Restored

(Hik code: 1774) PIR Alarm

(Hik code: 3774) PIR Alarm Restored

AY 1775 Sudden Increase of Sound Intensity Alarm

DE 3775 Sudden Increase of Sound Intensity Alarm Restored

AZ 1776 Sudden Decrease of Sound Intensity Alarm

DF 3776 Sudden Decrease of Sound Intensity Alarm Restored

(Hik code: 1777) Audio Input Fault

(Hik code: 3777) Audio Input Restored

BA 1131 Line Crossing Alarm

BH 3131 Line Crossing Alarm Restored

BA 1134 Region Entrance Detection

EA 1134 Region Exiting Detection

FA 1112 Fire Source Alarm

FH 3112 Fire Source Alarm Restored

KS 1158 High Temperature Pre-Alarm

KR 3158 High Temperature Pre-Alarm Restored

1159 ZS Low Temperature Pre-Alarm

ZR 3159 Low Temperature Pre-Alarm Restored

KA 1158 High Temperature Alarm

KH 3158 High Temperature Alarm Restored

ZA 1159 Low Temperature Alarm

ZH 3159 Low Temperature Alarm Restored

PA (The user No. of keypad starts from

101, of keyfob starts from 901)

1120 (The user No. of keypad starts from 101,

of keyfob starts from 901) Audible Panic Alarm

FA 1110 Keypad/Keyfob Fire Alarm

(Hik code: 1812) Keypad/Keyfob Burglary Alarm

CI 1454 Arming Failed

158

SIA code CID code Description Scenario Information

MA 1100 Keypad/Keyfob Medical Alarm

DK 1501 Keypad Locked

DO 3501 Keypad Unlocked

Absence Alarm

BE 1910 Keypad Disconnected

DH 3910 Keypad Connected

BF 1911 KBUS Relay Disconnected

DI 3911 KBUS Relay Connected

(Hik code: 1912) KBUS GP/K Disconnected

(Hik code: 3912) KBUS GP/K Connected

(Hik code: 1913) KBUS MN/K Disconnected

(Hik code: 3913) KBUS MN/K Connected

DK 1501 Tag Reader Locked

DO 3501 Tag Reader Unlocked

BD 1865 Unregistered Tag

XL 1381 Device Offline

XC 3381 Device Restored

XT 1384 Battery Low

XR 3384 Battery Voltage Restored

XL (The serial number of output

module starts from 1, of keypad starts from

101, of tag reader starts from 201)

1381 (The serial number of output module

starts from 1, of keypad starts from 101, of tag reader starts from 201)

Device Offline

XC (The serial number of output

module starts from 1, of keypad starts from

101, of tag reader starts from 201)

3381 (The serial number of output module

starts from 1, of keypad starts from 101, of tag reader starts from 201)

Device Restored

XL 1381 Device Offline

XC 3381 Device Restored

BI 1918 Radar Transmitter Fault

DL 3918 Radar Transmitter Restored

XT 1384 Battery Low

XR 3384 Battery Voltage Restored

NT 1350 Cellular Fault

NR 3350 Cellular Restored

NT 1350 SIM Card Exception

NR 3350 SIM Card Restored

NT 1350 Network Fault

159

SIA code CID code Description Scenario Information

NR 3350 Network Restored

XQ 1344 Jamming Detected

XH 3344 Jamming Restored

NT 1350 Data limitation Reached

XT 1384 Battery Low

XR 3384 Battery Voltage Restored

NT 1350 IP Address Already Used

NR 3350 Normal IP address

NT 1350 Network Fault

NR 3350 Network Restored

BA 1131 Motion Detection Alarm Started

BH 3131 Motion Detection Alarm Stopped

BJ 1941 Device Blocked

DM 3941 Device Blocking Alarm Restored

(Hik code: 1942) Video Signal Loss

(Hik code: 3942) Video Signal Restored

(Hik code: 1943) Input/Output Format Unmatched

(Hik code: 3943) Input/Output Format Restored

(Hik code: 1944) Video Input Exception

(Hik code: 3944) Video Input Restored

(Hik code: 1945) Full HDD

(Hik code: 3945) Free HDD

(Hik code: 1946) HDD Exception

(Hik code: 3946) HDD Restored

(Hik code: 1947) Upload Picture Failed

BQ 1948 Email Sending Failed

BR 1949 Network Camera Disconnected

DS 3949 Network Camera Connected

(Hik code: 1960) Duty Checking

(Hik code: 1961) Post Response

BU 1962 Fire Alarm Consulting

DT 3962 Fire Alarm Consulting Over

BV 1963 Duress Alarm Consulting

DU 3963 Duress Alarm Consulting Over

BW 1964 Emergency Medical Alarm Consulting

160

SIA code CID code Description Scenario Information

DV 3964 Emergency Medical Alarm Consulting Over

DW 3250 Patrol Signing

BX 1970 BUS Query

BY 1971 BUS Registration

BZ 1973 Single-Zone Disarming

DX 3973 Single-Zone Arming

CA 1974 Single-Zone Alarm Cleared

CB 1306 Device Deleted

DY 3306 Device Enrolled

CC 1976 Business Consulting

DZ 3976 Business Consulting Over

CD 1306 Device Deleted

EA 3306 Device Enrolled

CE 1306 Device Deleted

EB 3306 Device Enrolled

CF 1306 Device Deleted

EC 3306 Device Enrolled

CG

1306 (The serial number of output module

starts from 1, of keypad starts from 101, of tag

reader starts from 201, of transmitter starts from

301)

Device Deleted

ED

3306 (The serial number of output module

starts from 1, of keypad starts from 101, of tag

reader starts from 201, of transmitter starts from

301)

Device Enrolled

JA 1461 Incorrect Password Keypad entered incorrect operation password

NT 1350 Device Offline

YM 1311 Power Depletion

KA 1114 Fire Alarm

KH 3114 Fire Alarm Restored

WA 1154 Water Leakage Alarm

WH 3154 Water Leakage Alarm Restored

161

H. Communication Matrix and Operation Command

Please scan the OR code for communication matrix and operation command

AXPRO Communication Matrix AXPRO Operation Command

User Privacy Statement The debug or zhimakaimen command is used to control access to the file system to ensure device security. To obtain this permission, you can contact technical support. The device has admin, installer, maintenance, operator account. You can use these accounts to access and configure the device.

User Privacy Information Description

Password The password for the device account, used to log in to the device.

Username The username for the device account, used to log in to the device.

Device IP and port The device IP and port are used to support network service communication. For details, refer to Communication Matrix.

Log Used to record information such as device operating status and operation records.

Database information Used to record information.

162

I. Detector Zone Types

This table is applicable to detectors of version 1.2.7, to show the configurable zone types of various detectors.

Detector Available Zone Type

Wireless PIR Detector PIR Camera & Wireless Triple Signal AM Detector: Instant/Delay/Follow/24 Hour/Disabled

Others: Instant/Delay/Follow/Timeout/24 Hour/Disabled

Wireless DT Detector Instant/Delay/Follow/Timeout/24 Hour/Disabled

Wireless Magnetic Contact Instant/Delay/Follow/24 Hour/Panic/Timeout/ Keyswitch/Disabled

Wireless Emergency Button Panic/Medical Zone/disabled

Outdoor Detector Instant/Delay/Follow/Timeout/24 Hour/Disabled

Temperature & Humidity Detector