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Elddis Encore Motor Caravan 2022 Owner Handbook PDF
Summary of Content for Elddis Encore Motor Caravan 2022 Owner Handbook PDF
CONTENTS-1
CONTENTS
WELCOME & INTRODUCTION ............. 1-1 End Of Life Vehicle Directive .................. 1-1 Elddis Technical Approvals ...................... 1-2
GENERAL SAFETY ............................... 2-1 Please read before using your new Motorhome. ............................................. 2-1 Proper And Safe Use Of Storage Areas In Motorhomes .............................. 2-1 Ventilation ............................................... 2-2 High-Level Ventilation ............................. 2-2 Low-Level Ventilation .............................. 2-2 Ventilation in Separate Bedrooms ........... 2-2 Gas Dispersal Holes ............................... 2-2 Fire Safety ............................................... 2-2 Fire Extinguishers ................................... 2-2 In Case Of Fire ........................................ 2-2 Fire Retardant Foams ............................. 2-2 Habitation Door ....................................... 2-2
PREPARING FOR THE ROAD............... 3-1 Motorhome Weights Explained ............... 3-1 Mass in Running Order ........................... 3-1 Maximum Technically Permissible Laden Mass ............................................ 3-1 User Payload .......................................... 3-1 Loading ................................................... 3-1 Before Moving Off ................................... 3-1 Pulling Off ................................................ 3-2 Bicycle Racks .......................................... 3-2 Tow Bars ................................................. 3-2
MOTORWAY HANDLING ....................... 4-1 Best Practice ........................................... 4-1 Speed Limits ........................................... 4-1 Towing Your Motorhome ......................... 4-1
ARRIVING ON SITE ............................... 5-1 Check Site Regulations ........................... 5-1 Selecting A Pitch ..................................... 5-1 Lateral Levelling (Side To Side) .............. 5-1 Leveller Jack ........................................... 5-1 Ramp ...................................................... 5-1
GETTING STARTED .............................. 6-1 Electricity ................................................. 6-1 Power Supply Charger ............................ 6-1 12v Systems: .......................................... 6-1 Generator/Charger .................................. 6-1 Electricity Mains Supply .......................... 6-1 Connecting To Mains Supply On Arrival at Site ........................................... 6-1 Disconnecting Mains Supply When Leaving Site ............................................ 6-2 Overseas Electrical Connection .............. 6-2 Gas Supply ............................................. 6-3 Connection .............................................. 6-3 Gas Regulator ......................................... 6-3
Road Safe Gas Regulator ....................... 6-4 High Pressure Gas Hoses ...................... 6-5 Water System .......................................... 6-5 Filling your fresh water tank .................... 6-5 Waste Water Tank ................................... 6-5 Draining Down Your Water System ......... 6-5
GAS SAFETY ADVICE ........................... 7-1 Facts about LPG ..................................... 7-1 Awning Spaces, LPG and Appliance Exhaust ................................................... 7-1 LPG Gas System .................................... 7-1
ELECTRICAL SYSTEM.......................... 8-1 12v Power Supply ................................... 8-1 Battery Installation .................................. 8-1 Battery Maintenance ............................... 8-1 Generators / Charger .............................. 8-1 230v Power Supply ................................. 8-1 Mains Unit ............................................... 8-1 Resetting the RCD .................................. 8-2 Automatic Charging System ................... 8-2 Schaudt WA 121525 Booster Unit ........... 8-2 General ................................................... 8-2 Function .................................................. 8-2 Location .................................................. 8-3 Internal Lights ......................................... 8-3 Maximum Bulb Ratings for Internal Lights8-3
HOW TO USE YOUR MOTORHOMES
EQUIPMENT ........................................... 9-1 How To Operate Your Motorhome Entrance Door ......................................... 9-1 Control Panel .......................................... 9-2 Circular Function Buttons ........................ 9-2 Oven, Hob and Grill ................................ 9-5 Safety ...................................................... 9-5 Use of the Burners .................................. 9-7 Use of the Electric Hotplate (if applicable)9-7 Use of the Grill ........................................ 9-8 Use of the Oven ...................................... 9-8 Safe Cooking .......................................... 9-9 Temperature Control ............................... 9-9 Maintenance and Cleaning ................... 9-10 Refrigerator ............................................ 9-11 Setting the Cooling Capacity .................. 9-11 Using the Refrigerator Door ................... 9-11 Notes on Storing Food ........................... 9-11 Defrosting the Refrigerator .................... 9-12 Positioning the Refrigerator Door in the Winter Position ............................ 9-12 Fault Messages and Signal Tones ........ 9-12 Cleaning and Maintenance ................... 9-12 Cleaning the Gas Burner ...................... 9-12 Alde Heating (3020 Control Panel) ....... 9-13 Turning the Boiler On and Off ............... 9-13 Standby ................................................. 9-13
MY2022/Elddis Encore Motorhome
CONTENTS-2
CONTENTS
Settings Menu ....................................... 9-14 Set the Desired Temperature ................ 9-14 Domestic Hot Water .............................. 9-14 Heating with Electricity .......................... 9-15 Heating with Gas ................................... 9-16 *Fully Automatic Climate Control (ACC) 9-16 Activated Functions A ........................... 9-17 Tools Menu ............................................ 9-18 Tools Menu - Functions ......................... 9-18 Service Menu ........................................ 9-22 Fluid Level of Heating System .............. 9-23 Microwave ............................................. 9-26 Battery Charger ..................................... 9-26 Smoke Alarm ......................................... 9-27 Carbon Monoxide Alarm ....................... 9-29 Rooflights .............................................. 9-33 The Heki 2 ............................................. 9-33 To Open To The Tilted Position: ............ 9-33 To Open In The Intermediate Position: . 9-33 To Open In The Ventilation Position: ..... 9-33 Closing The Blinds: ............................... 9-33 Opening The Blinds: ............................. 9-33 The Omnivent (12v) Rooflight ............... 9-34 Door Flyscreen ...................................... 9-34 Taps ...................................................... 9-34 Kitchen Taps .......................................... 9-34 Internal Doors ....................................... 9-35 Toilet / Washroom Doors ....................... 9-35 Other Internal Doors ............................. 9-35 Magnetic Catches ................................. 9-35 Locker Door Catches (Paddle Latch) .... 9-35 Concealed Latch ................................... 9-35 Thetford Cassette C260 Toilet .............. 9-36 Parts ...................................................... 9-36 Optional Features ................................. 9-36 Preparing for Use (Standard) ................ 9-36 Using the Toilet (Standard) .................... 9-38 Emptying ............................................... 9-38 Emptying with Optional Features .......... 9-38 Cleaning and Maintenance ................... 9-39 Toilet Bowl ............................................. 9-39 Waste Holding Tank .............................. 9-39 Winter operation .................................... 9-40 Toilet unit malfunctions .......................... 9-40 Teleco TV Aerial .................................... 9-41 How to use your TV Aerial ..................... 9-43 Digital TV set-up Guide ......................... 9-43 Connect Aerial and Power .................... 9-43 Troubleshooting Guide .......................... 9-43 How To Make Up Your Beds ................. 9-45 Whale Easi-Slide Socket ....................... 9-46 Safety Information ................................. 9-46 Safety .................................................... 9-46 Mobile Internet (Option) ........................ 9-48 Pop-up Wireless Charging and USB Device ........................................... 9-51
SECURITY ............................................ 10-1 Tracker (Option) .................................... 10-1 Motorhome Theft ................................... 10-1 VIN CHIP .............................................. 10-1
CARE OF YOUR MOTORHOME ......... 11-1 Exterior Body Shell ................................ 11-1 Glass Fibre Reinforced Plastic (GRP) ... 11-1 Acrylic Windows ..................................... 11-1 Window Blinds & Flyscreens .................. 11-1 ABS - Wheel Spats & Panels ................. 11-1 Interior Walls .......................................... 11-1 Carpets, Upholstery And Curtains .......... 11-2 Washroom And Handbasin Fittings ........ 11-2 Shower Trays ......................................... 11-2 Water Systems ....................................... 11-2 Water Containers ................................... 11-2 Internal Water Systems .......................... 11-2 Thetford Toilet ........................................ 11-3 Changing A Wheel ................................. 11-3
STORAGE ............................................ 12-1 Long Term & Winter Storage ................. 12-1 Motorhome Covers ............................... 12-1 Battery Maintenance ............................. 12-1
MOTORHOME HABITATION
WARRANTY COVER............................ 13-1 Non Warranty Repairs ........................... 13-3 Remedial Work ...................................... 13-3
MOTORHOME CONSTRUCTION -
MAIN COMPONENTS .......................... 14-1 Solid Construction Body Shell ............... 14-1 Windows ............................................... 14-1 Insulation ............................................... 14-1
ELECTRICAL DRAWINGS................... 15-1
GENERAL QUESTIONS ...................... 16-1
GLOSSARY .......................................... 17-1
ANNUAL HABITATION SERVICE
RECORDS ............................................ 18-1
NOTIFICATION OF CHANGE OF
OWNERSHIP ........................................ 19-1
NOTIFICATION OF CHANGE TO
NAME AND ADDRESS ........................ 20-1
INDEX ................................................... 21-1
1-1
INTRODUCTION
WELCOME & INTRODUCTION
Thank you for selecting your new
motorhome.
Before you drive off, please familiarise
yourself with the motorhome and read this
owners handbook. This will help you to
obtain the maximum pleasure from your
vehicle and avoid endangering yourself and
others, refer to the base vehicle user
handbook supplied with your motorhome.
Additional information and detailed appliance
instruction manuals are also contained in
your Owners Information Pack.
Your new motorhome has been designed
as a recreational vehicle and is intended
for recreational use only. It is not intended
for business use or for permanent
habitation. Elddis accepts no liability if
the motorhome is used for any purpose
other than recreational/holiday use. Any
use other than recreational/holiday use
will invalidate your warranty.
Please Note: All Elddis motorhomes are
classified as Grade 3 and therefore meet with
the thermal insulation and heat levels for
specific climatic conditions as specified within
the British and European Standard BS EN
1646 part 1.
By following the instructions provided in this
handbook and maintaining your motorhome
in a first class roadworthy condition, you are
sure to have many years of carefree use. To
ensure the very best quality and reliability all
motorhome designs and new developments
are rigorously tested. Therefore Elddis will
accept no liability or uphold the warranty if
the motorhome is altered or modified in any
way that would adversely affect the reliability.
IMPORTANT
The VIN number of your motorhome must be
quoted in all correspondence, it can be found
on a plate fixed next to the chassis plate
within the engine compartment.
The vehicle VIN number should be quoted in
any communications with the base vehicle
manufacturer.
Changing market and supply situations may
prevent us from maintaining the exact
specification details in this guide and we
therefore reserve the right to alter
specifications as materials and conditions
demand and if necessary supply an
alternative.
Enjoy your new motorhome.
IMPORTANT: Register your vehicle with
us
In order to fully protect your valuable
purchase, we would kindly ask you to take
a few moments to complete our online
Warranty Registration.
Registering your vehicle will ensure that we
always have the most accurate and up-to-
date contact information and all of your
vehicle details to hand, should you ever need
our assistance.
Your feedback is incredibly important to us
and helps shape the future of our leisure
vehicles. We would be delighted if you would
also complete our accompanying online
Customer Questionnaire.
Both our Registration form and our
Customer Questionnaire can be found on
our Homepage: www.elddis.co.uk
Please note that this is not for warranty
purposes, warranty registrations must be
done by the selling retailer.
End Of Life Vehicle Directive
Your new motorhome fully complies with the
European Directive on the End of Life
Vehicles. In order to obtain information on
how to dispose of your motorhome at the end
of its life please visit the base vehicle
manufacturer website. The base vehicle
manufacturer website contains full details on
all base vehicle manufacturer products
together with details of their environmental
and recycling policies.
1-2
INTRODUCTION
Elddis Technical Approvals
All Elddis Motorhomes have been European
Commission Whole Vehicle Type Approved.
In order to ensure your new motorhome is
safe to use, Elddis are members of and have
been inspected by the following bodies.
NCC who operate a certification scheme to
ensure compliance with the European safety
standards for motorhomes.
Elddis has also obtained ISO 9001.2015
accreditation and this is periodically audited.
Please note: Elddis Motorhome model year.
Elddis model year starts on the 1st
September and runs to the 31st of August.
2-1
GENERAL SAFETY
GENERAL SAFETY
Please read before using your new
motorhome.
In order for you to get the most out of your
new motorhome it is necessary for you to be
aware of the following:
(i) Do not obstruct ventilators (See Safety
Section - Ventilation)
(ii) Inspect the flexible gas hose regularly
for deterioration and renew as
necessary, with approved type, as and
in any case no later than the expiry date
stated on the hose.
(iii) Never use portable cooking or heating
equipment inside your motorhome. Do
not use your fitted cooking equipment
as heating at any time.
(iv) Never allow modification to your gas or
electrical system unless qualified
persons carry them out. A Gas Safe
Register approved gas fitter should
carry out all modification to the gas
system. Any modifications carried out
on the electrical system should be
carried out by a suitably qualified
electrician.
(v) Never exceed your motorhomes
Maximum Technical Permissible Laden
Mass.
(vi) Never exceed the front or rear axle
maximum load as specified by the
weight plate under the bonnet.
(vii) Pull out/lift up worktop extensions,
where fitted, are only designed to take
maximum weight of 6kgs.
(viii) Please ensure extra care when young
children use high level bunks and
always use the safety nets and lift up
flaps provided.
(ix) With the exception of the Alde heating
system ensure all the gas taps for the
appliances are turned off before
travelling.
(x) If you suspect there is a gas leak please
open all the windows then vacate the
motorhome. Switch off the gas supply if
it is safe to do so. Then contact your
nearest Elddis Retailer to arrange for
them to check the gas system.
(xi) Do not leave children under 14 years of
age unattended in your motorhome.
(xii) Only those seats designated for
travelling should be occupied when the
motorhome is in motion.
(xiii) Please note that motorhomes are
covered by the seat belt regulations,
which came into force in October 2006.
These require children that are under
12 years old and also under 135cm in
height to be seated in either child seats
or on bolster cushions.
(xiv) Ensure you remove all items from the
microwave before travelling.
(xv) It is essential that you have securely
closed and locked the habitation door
before setting off on any journey.
(xvi) Where a dividing curtain is fitted or
provided, please ensure when not in
use it is stored in the position furthest
away from any cooking equipment or in
the storage housing if provided.
Proper And Safe Use Of Storage
Areas In Motorhomes
The storage areas provided in your
motorhome are designed solely for the
purpose of carrying personal possessions;
these areas must not be used:
As a habitation area (e.g. living, sleeping
or cooking).
To carry passengers, animals or livestock.
For the installation (or use) of any LPG
gas operated appliances, (unless supplied
fitted by the manufacturer).
For carrying LPG gas bottle cylinders,
(unless designated by the manufacturer).
To carry any flammable liquids, (unless
properly stored, sealed and secured).
For the operation of an electrical
generator.
In such a way that the loading exceeds
the payload limit, as defined by the
manufacturer.
Such that the weight distribution of the
vehicle means non-compliance with the
vehicle axle loads.
2-2
GENERAL SAFETY
VENTILATION
All motorhomes manufactured by Elddis are
ventilated at both high and low level in
accordance with BS EN 721 Safety
Ventilation. The fixed ventilation points fitted
in your motorhome must not be blocked
under any circumstances as your safety may
depend upon them. It is advisable that the
fixed ventilation points are checked and
cleaned (where necessary) on a regular
basis.
High-Level Ventilation
This is mainly provided by fixed ventilation
within the fitted roof skylight. These roof
skylights should be cleaned annually by use
of a small brush to remove any dust that may
have accumulated around the mesh fitted.
On some roof skylights the mesh can be
easily removed to aid cleaning. On
fan-assisted roof skylights it is essential that
the fan is switched off prior to cleaning.
High level ventilation may also be provided
by additional fitted mushroom vents.
Low-Level Ventilation
All Elddis Motorhomes have fixed low level
ventilation provided. These ventilators are
covered with plastic covers designed to
prevent them from being obstructed by items
placed within the bed box. These covers can
be removed by undoing the two screws in
order to facilitate cleaning the ventilators,
however these covers must be replaced once
cleaning is completed.
It is essential for your safety that these
ventilators are not blocked at any time.
Ventilation in Separate Bedrooms
In motorhomes with separated sleeping
areas, separate ventilation is required and is
provided via a roof skylight at high level and
a ventilator at low level.
Gas Dispersal Holes
All appliances and gas unions have a gas
dispersal hole within the same compartment.
It is essential that these are not blocked or
made ineffective.
FIRE SAFETY
Fire Extinguishers
It is recommended that one dry powder fire
extinguisher complying with EN 3-7 of at
least 1kg capacity or equivalent is provided
by the main door, and a fire blanket next to
the cooker. Familiarise yourself with the
instruction on your fire extinguisher and the
local fire precaution arrangements.
In Case Of Fire
(i) Get everyone out of the motorhome as
quickly as possible using whichever exit
is quickest including windows. Do not
stop to collect any personal items.
(ii) Raise the alarm. Call the fire brigade.
(iii) Turn off gas container valve if safe to do
so.
(iv) Retreat to a safe distance.
Fire Retardant Foams
All motorhomes are equipped with
Polyurethane (PU) foam which are
combustion modified foam cushions, foam
mattresses and fire retardent fabric. All
furnishings and fabrics used by Elddis
comply with the Furniture and Furnishings
(Fire Safety) Regulations. In addition all
upholstery is made of fire retardant fabric.
Habitation Door
Note: Please ensure you only remove the
key from the door with the key in the vertical
position (12 oclock).
3-1
PREPARING FOR THE ROAD
PREPARING FOR THE ROAD
Before venturing out on to the road with your
motorhome, it is important that you prepare
correctly.
MOTORHOME WEIGHTS EXPLAINED
Mass in Running Order
The weight of your motorhome as it leaves
the factory, as new with standard fixtures and
fittings, plus an allowance for the driver of
75kgs, the mass of the fuel when the tank is
full and an allowance of 10kgs per gas bottle,
the number of gas bottles equal to the
number of connections provided at the
regulator.
Maximum Technically Permissible
Laden Mass
The maximum mass the vehicle can be when
fully laden for use on the road.
User Payload
The load margin (payload), this represents
the difference between the Mass in Running
Order and the Maximum Technically
Permissible Laden Mass. It shows the
maximum weight that can be loaded into your
motorhome, covering items such as food,
crockery, cutlery, clothing, bedding, etc.
Loading
It should be noted that even weight
distribution is a major factor in making your
motorhome an easy and pleasant vehicle to
drive. Care should therefore be taken in
balancing the load, ensuring that heavy
items are well spaced and are in as low a
position as possible, for example, low
cupboards and bed boxes.
Note: Light items are considered as clothing
and bedding. It is not recommended to travel
with tinned items in overhead lockers.
IMPORTANT: Do not exceed maximum
technical permissible laden mass for your
motorhome.
BEFORE MOVING OFF
Whenever making a journey with your
motorhome, either setting off on holiday or
returning home, it is good practice to run
through this simple checklist.
(i) Close and secure all cupboards and
drawers and secure any loose articles.
(ii) Do not store tins, bottles, etc. in
overhead lockers.
(iii) Close and secure all windows and
roof lights.
(iv) Leave all curtains and blinds open to
aid visibility.
(v) Check that gas cylinders are securely
fastened and that the valve on the gas
cylinder is turned off. Also ensure that
the gas locker door is securely locked.
(vi) Turn off all gas appliances.
(vii) Switch off 240volt supply at source;
disconnect mains cable and store in an
appropriate place.
(viii) Check that the battery is secure and
that the battery box lid is sealed and
secure.
(ix) Ensure the fridge is on 12V operation
and door lock is set. (Note: the
electrical relays will allow the fridge to
be run on the vehicle battery when the
engine is running.)
(x) Remove any external fresh water
connections etc.
(xi) Make sure any heavy articles are
stored in accordance with the loading
procedure.
(xii) Lock habitation doors when travelling
We would recommend that all exterior
doors, including the entrance door and
access doors are firmly closed and
locked prior to your departure.
SENSIBLE LOADING HOW TO APPORTION WEIGHT
3-2
PREPARING FOR THE ROAD
(xiii) Check your external rear view mirrors
and adjust if necessary.
(xiv) If a step is used, ensure it is put away
before moving off.
(xv) Your new Elddis motorhome has been
designed to carry passengers in
designated passenger seats only. The
fitting of a 3-point seat belt can identify
these seats. Any seat not fitted with a
3point seat belt is not designated as a
passenger seat.
(xvi) Ensure all tables have been stored in
their designated table storage position.
(xvii) Ensure you remove all items from the
microwave (if fitted).
(xviii) Check all the road lights are
operational.
(xix) Ensure the hob lid is in the closed
position.
Pulling Off
Pull away smoothly.
Avoid wear and tear on clutch and
transmission by taking extra care.
Change gears smoothly.
Try not to jerk the clutch.
Bicycle Racks
Your motorhome is fitted with bike rack rails.
The rails are compatible with the Fiamma
carry-bike pro M.
Fitting a bicycle rack to the rear panel of a
motorhome will affect how weight is
distributed. There are restraints to be aware
of with such fitments.
The bike rack can carry a maximum of 60kgs.
The motorhome must also be balanced to
take into account the new weight distribution.
Weight must be distributed evenly.
Elddis cannot be held responsible for
problems related to a bicycle rack fitted by a
third party.
Tow Bars
Your new Elddis motorhome has been
designed to accept a type approved tow bar.
Full details on fitment are available upon
request from Elddis.
4-1
MOTORWAY HANDLING
MOTORWAY HANDLING
Best Practice
To gain the most enjoyment and ensure a
long life for your motorhome, the following
should be observed:
Do not bump kerbs with wheels.
When overtaking ensure sufficient
clearance is given to other vehicles.
Your motorhome will not accelerate as
quicly as a car, so take this into account
when attempting to overtake other
vehicles.
Carry out all manoeuvers as smoothly as
possible.
Use the wing mirror to check your
motorhome has cleared has cleared the
other vehicle.
Slow down and take care when driving
over raised speed bumps, sleeping
policemen or when embarking/
disembarking ferries.
In high or cross winds, travelling downhill
or in conditions of poor visibility reduce
your speed.
High-sided vehicles can cause air
buffeting so extra care must be taken
when passing or being passed. Leave as
much space as possible when overtaking
these types of vehicles
Speed Limits
Be sure to observe all statutory speed limits
and adapt your speed to take account of
prevailing weather and road conditions.
Towing Your Motorhome
In the unlikely event that you have to tow
your motorhome. Please refer to the base
vehicle information for details on where to
find the tow point and tow hook.
4-2
MOTORWAY HANDLING
5-1
ARRIVING ON SITE
ARRIVING ON SITE
CHECK SITE REGULATIONS
On arrival at a campsite, you should always
check the site regulations. This will help avoid
any unnecessary conflict with site
management and other site users.
SELECTING A PITCH
Carefully select where you wish to place your
motorhome. The site should be as level as
possible, preferably not under or near trees,
well drained and away from possible boggy
areas. Consider how you will move the
motorhome when it is time to leave the site.
On sloping ground it is better to pitch facing
downhill, especially during wet weather.
LATERAL LEVELLING (SIDE TO SIDE)
A quick glance at your pitch should tell you if
you are likely to need side to side leveling i.e.
levelling across the axle. On uneven ground
lateral levelling is accomplished by the use of
a leveler jack or ramp and a spirit level
placed across the motorhome floor.
LEVELLER JACK
Place the leveller jack, folded flat, in front of
the wheel that is to be raised to level the
axle. Drive the motorhome onto the leveler
jack and adjust the height until the spirit level
shows that the motorhome is laterally level.
RAMP
Reverse onto your pitch about a foot further
back than you wish to end up. Then place the
levelling ramp in front of the wheel that needs
to be raised.
Place a spirit level parallel to the axle or just
inside the motorhome door. It helps to have
two people at this point. One should drive the
motorhome very slowly forward moving the
wheel up the ramp, and the other should
indicate when the spirit level bubble is in the
middle.
Whichever method you use, once level,
apply the motorhome handbrake and chock
the motorhome wheel if necessary.
5-2
ARRIVING ON SITE
6-1
GETTING STARTED
GETTING STARTED
You have arrived at your destination and now
want to start to enjoy your new Elddis
motorhome. The following is a step by step
guide to connecting your services and getting
everything in your motorhome working.
ELECTRICITY
Power Supply Charger
Your motorhome is fitted with a power supply/
charger. This will charge the leisure battery
when fitted and also power the 12V systems.
A leisure battery must be fitted to the
motorhome at all times.
The Charger is fully automatic and will not
overcharge the leisure battery.
12v Systems:
When connected to the 230V site supply the
automatic Power Supply/Charger will charge
the leisure battery and power the 12V
systems.
When the ignition is switched on the 12V
system in the motorhome is automatically
switched off, vehicle power is supplied to the
refrigerator.
GENERATOR/CHARGER
When connecting to a generator, always
switch off the RCD, start the generator and
allow running for a few minutes to stabilise.
When this has happened, switch the RCD to
the ON position.
ELECTRICITY MAINS SUPPLY
Your motorhomes main electrical installation
is designed to run on 230V at 50 hertz AC
supply.
CONNECTING TO MAINS SUPPLY ON
ARRIVAL AT SITE
Before connecting the motorhome installation
to the mains supply, check that:
(i) The mains supply is suitable for your
installation and appliances, i.e. whether
it is AC or DC and whether it is at the
correct voltage and frequency.
(ii) Your motorhome is properly earthed.
Never accept a supply from a socket
outlet or plug having only two pins, or
from a lighting outlet.
(iii) Any residual current device (earth
leakage circuit breaker) in the mains
supply to the motorhome has been
tested within the last month. In case of
doubt, consult the site owner or their
agent.
(iv) Make sure that the switch at the site
supply point is off and that all electrical
equipment in the motorhome is switched
off by ensuring your motorhome mains
isolating switch on the MCB is in the
OFF position.
Once the above checks have been made:
(v) Remove any cover to the electricity inlet
provided on the motorhome and insert
the female connector of the flexible
orange supply cable as shown.
(vi) Locate the site
supply and remove any
cover from the socket
outlet provided at the
supply point. Insert the
male plug at the other
end of the flexible orange
supply cable. Switch on
the main switch at the site
supply point (if
appropriate).
(vii) Place any surplus
cable under the
motorhome. Ensure that
the surplus cable is not
coiled up as it could overheat.
(viii) The MCB main electricity supply switch
should be put in the ON position.
(ix) Check the RCD is working by pressing
the test button. Once pressed all
electrical lights and appliances should
cease to operate. Reset and then check
the electrical system is operational.
6-2
GETTING STARTED
(vii) Place any surplus cable under the
motorhome. Ensure that the surplus
cable is not coiled up as it could
overheat.
(viii) The MCB main electricity supply switch
should be put in the ON position.
(ix) Check the RCD is working by pressing
the test button. Once pressed all
electrical lights and appliances should
cease to operate. Reset, and then check
the electrical system is operational.
(x) Finally in order to get your 12V system
operational, ensure the master 12V
switch is in the ON position.
DISCONNECTING MAINS SUPPLY
WHEN LEAVING SITE
(i) Switch OFF the RCD in the
motorhomes distribution unit.
(ii) Remove the male 3 pin plug from the
site supply.
(iii) Disconnect the female 3 pin plug from
the motorhome and store the cable in an
appropriate locker.
OVERSEAS ELECTRICAL
CONNECTION
Please Note: Connection to a mains voltage
supply OVERSEAS requires particular
attention.
Care must be taken when connecting
supplies abroad since the supplies can be of
REVERSE POLARITY.
The significance of REVERSE POLARITY is
that when equipment is switched off, it may
not be electrically isolated. The only certain
way of making equipment safe is to unplug it.
A means of checking the polarity of the mains
supply when overseas is recommended.
There are available several proprietary
makes of equipment for the purpose.
If it can be achieved, it is preferable to
connect live to live and neutral to neutral to
maintain full electrical protection.
CHECK all motorhome equipment is set-up
to accept the site supply before actually
switching on.
WIRING OF CONNECTING CABLE AND MOTORHOME MAINS INLET
WARNING: It is essential that connections are made exactly as shown. If terminal
markings are not in accordance with the above diagram they must be ignored.
6-3
GETTING STARTED
GAS SUPPLY
Your motorhome is designed to operate using
either propane or butane liquefied petroleum
gas at 30M/bar. Gas can be obtained from
your motorhome dealer. Your motorhome is
designed to accept a maximum 2 x 6-7kg gas
bottles.
Connection
Make sure that heating and cooking
appliances and gas cylinders are switched
off.
Each gas appliance is connected to its own
gas isolation tap. These are identified on the
tap via a label. Below is a key to identify each
label.
To operate the tap the arrow on the tap
shows the direction of flow for the gas. There
will be a small label next to the bank of taps,
which is also reproduced below:
Gas Regulator
Your Motorhome is
fitted with a Road safe
gas regulator.
The operating
instructions are given
below.
Intended use
The Truma SecuMotion gas-pressure
regulator is a device that ensures uniform gas
pressure (30 mbar) with a permissible inlet
pressure range of 0.3 - 16 bar.
SecuMotion regulates and monitors the
consumption of liquid gas. If the specified
consumption is exceeded or if the pressure at
the regulator outlet falls below 27 mbar (due to
gas pipe break, for example), the integrated
gas flow monitor will shut off the flow of gas. A
high pressure hose with a hose-break safety
device is essential for connecting the
SecuMotion gas pressure regulator to the gas
cylinder.
Truma offers hoses with common connection
fittings to enable use of gas cylinders with
various valve connection sizes.
Your Motorhome has been supplied with a
hose for connection to a propane gas
bottle.
The integrated overpressure safety device
complies with the requirements for a
commercial safety device against
impermissible pressure increases throughout
Europe, a type tested liquefied-gas heating
system may be used while driving (according
to the EU directive 2001/56/EC) if the system
includes a regulator with an appropriately
configured gas installation.
Pressure regulating devices and hoses must
be replaced with new ones no more than 10
years after their date of manufacture (every 8
years if used commercially). This is the
responsibility of the operator.
Water Heater
Space Heater
Refrigerator
Cooking Appliance
Gas On/Off
Hob
6-4
GETTING STARTED
ROAD SAFE GAS REGULATOR
Operating instructions
The use of upright gas cylinders from which
gas is taken in the gas phase is mandatory
for the operation of gas regulators, gas
equipment and gas systems. Gas cylinders
from which gas is taken in the liquid phase
(e.g. for fork lifts) must not be used, since
they would result in damage to the gas
system.
Taking into operation
Open gas remote switch if present.
1. Open the cylinders valve.
2. Firmly press the green reset button on
the high pressure hose.
3. Press gas flow monitor reset button
(green button) on gas pressure regulator
slowly.
4. Release gas flow monitor reset button
(green button) on gas pressure regulator
slowly (3 seconds). If no pressure point
is felt when the button is pressed again,
the regulator is ready for operation
(repeat procedure if necessary). Start
the gas-burning devices if desired. If the
gas cylinders are closed, SecuMotion
may switch off after an extended period
of no usage.
Changing a gas cylinder
Please use the included screwing tool to
attach and remove the high pressure hoses.
It will help you generate the necessary
tightening torque and will prevent damage to
the screw fittings, which may otherwise result
from using an improper tool.
When the cylinder is connected please
ensure that the high pressure hose is not
placed under any strain.
Residual gas: No smoking! No open
flames!
- Close the empty gas cylinders valve.
- Remove the high pressure hose from the
gas cylinder and remove the clip-on
adapter, if present.
- Attach the high pressure hose to the full
gas cylinder and apply the clip-on adapter,
if present.
- Open the full cylinders valve.
- Press the hose-break safety device and
the gas-flow monitor (see Taking into
operation).
Anytime after making changes, check the
hose connection to the cylinder valve for
leaks (see Checking for leaks in the high
pressure area).
Exchanging hoses.
Please use the included screwing tool to
attach and remove the high pressure hoses.
It will help you generate the necessary
tightening torque and will prevent damage to
the screw fittings, which may otherwise result
from using an improper tool.
Residual gas: No smoking! No open
flames!
- Close the gas cylinders valve.
- Remove the high pressure hose from the
gas cylinder (or from the slip-on adapter)
and from the regulator inlet.
When performing a hose change, please
ensure that the white gasket provided with
the hose (hose outlet - regulator inlet) is
correctly installed and not damaged.
We recommend that the gasket (part no.
50020-76300) be replaced with every hose
change.
- Screw country-specific high pressure hose
to SecuMotion inlet and cylinder (or to
adapter).
Open the gas cylinders valve.
- Press the hose-break safety device and, if
necessary, the gas-flow monitor (see
Taking into operation).
Anytime after making changes, check the
hose connections to the cylinder valve and to
the inlet of the SecuMotion gas-pressure
regulator for leaks.
6-5
GETTING STARTED
WATER SYSTEM
Filling your fresh water tank
Your motorhome is fitted with a standard
water inlet which can be filled using a hose
pipe connected to a tap placed into the water
filler point.
Please take care not to over fill your tank it is
advised that someone monitors the water
level in the tank while filling is in progress.
Waste Water Tank
Your new motorhome is also fitted with a
waste water tank. All waste water excluding
the toilet waste will run into the waste water
tank. The level of water in the tank can be
monitored using the control panel. Opening
the grey waste outlet provided on the outside
of the motorhome empties the tank. Open the
tap when the outlet is over a drain and the
water will run out of the tank.
Draining Down Your Water System
(i) It is essential that you drain down your
motorhome water system when it is not
in use. This is most important during
winter months to protect against frost
damage
(ii) Disconnect the water pump and switch
off power supply.
(iii) Open the safety drain valve on the water
heater located next to the water heater.
(iv) Open all taps and remove all plugs from
sinks and showers. Lever operated taps
should have the lever put into the up and
central position.
(v) Open both the blue and grey drain
outlets on the outside of your
motorhome.
(vi) Adjust the level of the motorhome to
ensure that the drain outlet is at the
lowest point of the motorhome.
After 30 minutes level the motorhome and
prepare it for storage if necessary.
High Pressure Gas Hoses
You should only connect to this regulator
using a length of approved high-pressure
hose not exceeding 450mm from the gas
cylinder to the regulator. These approved
high-pressure hoses are available from your
Elddis Retailer. These hoses are connected
using screw thread fittings, which will make a
seal if connected and tightened using a
spanner. Once the hose is securely
connected turn on the gas tap above the
regulator, then turn on the gas bottle to allow
gas to flow into the motorhome.
In order to make all your motorhome gas
appliances operational it is necessary to
open each appliance gas tap as detailed in
previous column. All your gas appliances
should now be operational. Instructions on
how to use each appliance are detailed later
in your handbook.
WARNING: Aerosols and highly flammable
liquids must not be stored in the
compartment behind, or adjacent to, any
gas appliance. Some industrial LPG
appliances operate at high pressure and
require a high pressure regulator. This
often has an adjusting handle on it.
NEVER use such a regulator on a
motorhome.
Ventilation holes must be clear at all
times.
6-6
GETTING STARTED
7-1
GAS SAFETY ADVICE
GAS SAFETY ADVICE
In the event of a suspected gas leak the gas
must be turned off using the isolation valve
on the gas bottle. A competent gas fitter
should then check the system before it is
used/reused.
Regularly check flexible gas hose, joints and
connections for tightness. Finally, make sure
that each gas appliance is working efficiently
to the recommendations of the appliance
manufacturers.
See Index - Ventilation
FACTS ABOUT LPG
LPG is not poisonous.
Bi-products of incomplete combustion
are harmful to health.
LPG is dangerous if all air and oxygen is
excluded.
LPG has been given a smell by the
manufacturers in order to identify leaks.
The gas is heavier than air and therefore
sinks to the lowest point.
AWNING SPACES, LPG AND
APPLIANCE EXHAUST
Using a refrigerator on gas which vents into
an enclosed awning space must only be
done if there is sufficient ventilation to
prevent the build up of CO2.
Space and Water heaters may produce
sufficient amounts of CO2 to pollute the
awning space, if it is totally enclosed and
therefore MUST NOT BE used on gas when
an awning is attached.
Please note: Ventilation holes must be clear
at all times.
LPG GAS SYSTEM
Elddis does not recommend the use of any
external cylinders. All cylinders in use should
be within the gas locker provided.
Please ensure that you have read the
operating instructions for each gas appliance
contained in your Owners Information Pack.
Please ensure that any gas hose left
unconnected is protected from dirt or other
foreign bodies entering the hose.
WARNINGS
Fresh air circulation should be
allowed below the motorhome when
appliances are in use and when flues
terminate below the floor to allow free
evacuation of the products of
combustion. At least three sides of
the underfloor space should always
be kept open and unobstructed
especially by snow. Do not make any
additional openings in the floor.
No appliance shall be used outside
when connected to an internal outlet.
Maintain adequate spacing of
combustible materials from sources
of heat or naked flame.
Do not use additional independent
gas appliances inside the
motorhome.
7-2
GAS SAFETY ADVICE
8-1
ELECTRICAL SYSTEM
ELECTRICAL SYSTEM
12v POWER SUPPLY
Battery Installation
Your motorhome will be fitted with a charging
and power distribution unit.
When installing the leisure battery please
ensure that it is placed on the battery tray
supplied with your motorhome. Then place
the tray in the battery locker of your
motorhome. Connect the battery to the clamp
fittings connected to the connection leads
within the battery compartment.
We recommend that you refer to the NCC
approved battery scheme, which can be
found at www.thencc.org.uk.
Battery Maintenance
Storage
Ensure that the leisure battery is fully
charged before placing the vehicle into
storage.
Check the battery state every month, if the
terminal voltage drops below 12.07V then re-
charging is necessary.
Charging should be carried out in a cool, dry
well ventilated area.
CAUTION: Your Thatcham alarm system is
powered by the leisure battery. Therefore it is
recommended that a battery is installed at all
times. Failure to do so could void your
insurance policy.
Do not place the battery onto cold surfaces
such as concrete as this will affect the
batterys ability to charge.
Points to remember
Prolonged discharge causes harmful
sulfation and may damage a battery.
For peak performance never let a battery
sit discharged for long periods of time.
Over discharged batteries are
permanently damaged and need to be
replaced.
Note: Do not over discharge the battery. One
of the most common causes of battery failure
is when the battery is discharged below the
recommended level of approximately 12.2v -
ref table. Discharging a battery below this
figure will cause permanent damage.
Overheating and gassing will occur when re-
connected to the mains supply.
Good: the battery is in good condition and not in
need of charging
OK: nothing to worry about but put the battery on
charge as soon as you can
Warning: get the battery on charge as soon as you
can. Leave it and the battery will be damaged,
possibly beyond repair
Damaged: Replace battery
Generators / Charger
All electrical equipment fitted in your new
motorhome can be run from either a
controlled generator or charger whose output
is maintained between 11volts and 14volts.
At least once every 3 years, the motorhome
electrical installation should be inspected and
tested, and a report on its condition obtained,
as prescribed in British Standard BS7671.
230v POWER SUPPLY
Mains Unit
The Mains Unit replaces the conventional
fuse box. Similar, but larger ones are often
fitted in new houses. The unit provides
overload and earth leakage protection for the
230V electrical supply in your motorhome.
For normal operation all switches on the unit
need to be in the ON position. The switches
on the left of the unit are known as MCBs
(miniature circuit breakers). These take the
place of the conventional fuse but are more
Good
OK
Warning
Damaged
12 Volt Battery State of Charge
12.7V 100%
12.5V 90%
12.42V 80%
12.32V 70%
12.20V 60%
12.06V 50%
11.9V 40%
11.75V 30%
11.58V 20%
11.31V 10%
10.5V 0%
8-2
ELECTRICAL SYSTEM
convenient. In the event of a fault the MCB
trips i.e. automatically moves to the OFF
position. After elimination of the fault the
MCB can be re-set by switching to the ON
position (against the spring pressure in an
upwards direction). If an earth fault develops,
or a person was to touch a live piece of
equipment, the leakage of current to earth
should immediately operate the RCD
(residual current device) and trip the main
switch, to the OFF position. This switch can
only be re-set after elimination of the fault.
Please note: In case of difficulty, consult an
approved electrical installation contractor
(who may be the local electricity board). It is
dangerous to attempt modifications and
additions yourself.
CAUTION: Lamp holder-plugs (bayonet- cap
adaptors) should not be used under any
circumstances.
Resetting the RCD
To re-set, operate the switch as for MCBs.
Periodically, the RCD should be checked by
operating the test button marked T. The unit
should immediately switch to the OFF
position. If the unit does not switch off then a
qualified electrician should be consulted. If
the unit does switch off, the test is complete
and the switch can be re-set restoring the
supply back to normal.
Please note: Simultaneous operation of all
of the 230V mains electrical equipment may
not be possible. A typical UK site mains hook-
up point provides a maximum output of 16
amps and on some continental sites the
available output may be as low as 5 amps. If
your loading exceeds the site supply it may
trip the site circuit breaker. Please check the
available mains output with your site
operator. The following items need to be
added together if used simultaneously.
230V mains equipment typical consumption
figures:
Refrigerator ............................... 0.50 amps
Charger ..................................... 0.50 amps
Combi heaters ............................. 13 amps
Colour TV .................................. 3.33 amps
AUTOMATIC CHARGING SYSTEM
The battery charger will operate automatically
when the motorhome is connected to the
mains outlet on a motorhome site.
Note: The charging unit will charge both
vehicle and leisure battery.
When the motorhome engine is running the
12V system will not operate with the
exception of the 12V refrigerator.
SCHAUDT WA 121525 BOOSTER
UNIT
General
Your vehicle may be fitted with a Schaudt
booster unit which is only required if the base
vehicle is fitted with a smart alternator.
The unit does not require any interaction from
the end user or require any maintenance and
will simply function as its intended, during the
normal operation of the vehicle.
Function
The WA 121525 Booster is used for the
optimum charging of leisure batteries such as
lead-acid, led-gel, AGM & lithium.
The main purpose of the booster is to ensure
the leisure battery remains charged whilst the
vehicle is in motion.
Your vehicle may be fitted with a smart
energy saving alternator, this is engine/base
vehicle dependant. The charge voltage for
these alternators varies greatly depending on
the driving state. Without a booster fitted, the
vehicle leisure batteries are at risk of
discharge whilst the vehicle is in motion.
8-3
ELECTRICAL SYSTEM
MAINS UNIT - ENCORE
Location
The location of the booster will vary
depending on each vehicle layout, but will
always be located within 1m of the vehicles
power distribution unit.
Please contact Erwin Hymer Group UK Ltd if
any further information is required regarding
this product.
CHECK all motorhome equipment is set-up
to accept the site supply before actually
switching on.
INTERNAL LIGHTS
Your new motorhome is fitted with all LED
lighting.
You should not need to replace these long
life lights, however should the need arrive
please only replace these lights with identical
lights which are available from your Elddis
retailer.
MAXIMUM BULB RATINGS FOR
INTERNAL LIGHTS
Type of Light Maximum Bulb Rating
Downlighters .................................. 1.2 watts
Reading lights ................................ 1.2 watts
Floor LED ..................................... 0.36 watts
Awning lights ..................................... 5 watts
LED tape is used as backlit mood lighting.
The wattage varies from 4.8 to 9.6W
depending on the location within the vehicle.
Please note: Ensure that you only replace a
blown bulb with one of the same rating.
Never replace a bulb with one with a higher
rating. You should ensure that when fitted,
no bulb is in contact with the surface of the
lamp or shade.
Note: All LED lights can only be replaced
with a new complete unit and not a
replacement bulb.
CAUTION: Do not look directly at LED lights.
8-4
ELECTRICAL SYSTEM
9-1
HOW TO USE YOUR MOTORHOMES EQUIPMENT
HOW TO USE YOUR
MOTORHOMES EQUIPMENT
Within this section of your motorhomes
handbook we will give you brief details on
how to operate all of the motorhomes
equipment from the gas cooking equipment
to the window blinds. For further details on
the major equipment within your motorhome
please read the individual appliance
instructions contained with your user
information pack.
Please note: Before attempting to use any
gas equipment please ensure that the gas
bottle is connected securely to the
motorhomes regulator via a high pressure
gas hose and the bottle valve is in the on
position. Also ensure the appliance isolation
valves are in the on position as shown in the
gas system section.
Please note: Before attempting to use any
electrical appliance please ensure that you
have connected the mains connection cable
to a mains hook up and that the mains
isolation switch is in the on position. Ensure
the 12V master switch is in the ON position.
This is found in the side of the unit next to the
entrance door.
HOW TO OPERATE YOUR
MOTORHOME ENTRANCE DOOR
From the Outside
It is recommended that you always lock and
unlock your Encore habitation door via the
use of the key fob.
Opening the door
Pull the large lever towards you and if locked,
the locking button will release. Pull the large
lever towards you again and the door will
open.
To close and lock your door
Pull the door closed to ensure it is fully
latched so that no visible light can be seen
past the door seal.
Now depress the locking button which can be
found in the centre of the handle.
To check the door is locked, try pushing the
door open without using the handle.
It is important that the locking button is in
the locked position before you start your
journey.
Do not attempt to open or close the door
while the vehicle is in motion.
Once you have
unlocked the entrance
door, to open the door
pull the lever shown
opposite.
From the inside
Door unlocked Door Locked
Large Lever Locking
Button
9-2
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Control panel
Overview
The control panel provides the user with a
central point to check:
Leisure battery voltage
Vehicle battery voltage
Level in fresh water tank
Level in waste water tank
Current in Amps being drawn from the
leisure battery
Inside (Internal) temperature
Outside (External) temperature
Time
The control panel also provides the user with
the ability to:
Switch off all non-essential electrical
appliances/accessories
Switch off all the lights
Switch off the pumps
Switch off the awning light
Force internal pump to run (For purging
pipes)
The control panel has optional audio and
visual warnings for:
Low battery (Leisure)
Low battery (Vehicle)
Low level (Fresh water tank)
High level (Waste water tank)
High power drain (Leisure battery)
230V mains supply lost
Circular Function Buttons
Master Switch
When pressed will switch power to all
non-essential accessories.
The alarm, radio and fridge still receive power
when the master switch is off.
Lights Switch
When pressed will switch power to all
the interior lights.
If the master switch is off, this button will not
function.
Pump Switch
Also see Icons section for relevant warning
icon
When pressed will enable/disable the
water pumps.
Holding this button will force the internal pump
to run.
If the master switch is off, this button will not
function.
Awning Switch
When pressed will switch power to the
awning light.
If the master switch is off, this button will not
function.
Navigation buttons
Use and buttons to navigate.
Press to enter function or change settings
(if further settings are available).
Screens
Time
The time screen is displayed by default. The
control panel will return to the time screen
when left idle.
Setting the time:
1. On the time screen, hold for 3
seconds until the hours begin to flash.
2. Keep pressing or to change
hours.
3. Press to set hours, minutes will now
flash.
4. Keep pressing or to change
minutes.
5. Press to finish.
9-3
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Water Level
Also see User Settings - > Water Low for
associated alarm
Also see Icons section for associated icon
The level in the fresh water tank is
displayed as a % on this screen.
Waste Level
Also see User Settings - > Water High for
associated alarm
Also see Icons section for associated icon
The level in the waste water tank is
displayed as a % on this screen.
Internal Temperature
The inside temperature, as detected by
a sensor inside the control panel, is
displayed on this screen.
You can change between Celsius and
degrees Fahrenheit by pressing
and selecting for C or for
F.
Leisure Battery Amps
Also see User Settings - > Amps High for
associated alarm.
Also see Icons section for associated icon.
The current being drawn from your
leisure battery, in Amps, is displayed
on this screen. A higher current will
drain your battery faster.
To display current draw as a % of maximum
recommended current press then .
Note: (0A = 0%) (12A = 100%)
You can return to displaying in Amps by
pressing then .
Leisure Battery Voltage
Also see User Settings - > Low Volts V for
associated alarm.
Also see User Settings - > Low Volts L for
associated alarm.
Also see Icons section for associated icons.
With 230V mains disconnected, this
screen shows the voltage of the
currently selected battery (set on
Select Battery screen).
An estimate of your batteries remaining
charge can be seen by pressing then
Note: (12V = 0%) (12.7V = 100%).
You can return to displaying in Volts by
pressing then .
Note: To increase accuracy of the Voltage
reading, switch the Master Switch off.
Note: The Leisure Battery Voltage actually
displays the voltage of the charger while
230V mains is connected.
9-4
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Icons
There are a number of icons that can appear
at the top of the time screen.
See below for a description of each icon.
Icon Description
Internal pump is running
The leisure battery voltage is below 12.2V
Over 12A of current is being drawn from the
Leisure battery
The water tank level is below 10%
The waste tank is over 75% full
The living space is being powered by your
vehicles battery rather than the leisure battery
The 230V mains is connected.
Warranty
If you believe there is a problem with your
control panel please contact your dealer who
will be able to help.
9-5
HOW TO USE YOUR MOTORHOMES EQUIPMENT
OVEN, HOB AND GRILL
Safety
This appliance may be used by
children aged 8 years or older and
persons with reduced physical,
sensory or mental capabilities and/or
lack of experience and knowledge only
if they are supervised or have been
given instructions on the safe use of
this appliance and understand the
potential hazards.
Keep children younger than 8 years
away from the appliance, except under
constant supervision.
Do not allow children to play with the
appliance.
Do not allow children to clean or
maintain this equipment unattended.
Use only parts supplied by the
manufacturer.
Do not change or adjust anything on
the appliance, unless the change is
authorised by the manufacturer or its
representative.
If the power cord is damaged, it must
be replaced by the manufacturer, its
service agent or similarly qualified
persons in order to avoid a hazard.
Use the appliance for cooking only and
not for anything else, for example
room heating. This can lead to carbon
monoxide poisoning and overheating.
The manufacturer cannot be held liable
for damage resulting from improper
use or incorrect setting of the controls.
This appliance is not intended to be
operated by means of an external timer
or separate remote-control system.
The use of this gas cooking appliance
results in the production of heat,
moisture and products of combustion
in the room in which it is installed.
Ensure the room has sufficient
ventilation when the appliance is in
use. During prolonged use, additional
ventilation may be needed by opening
a window or increasing the extraction
force of the hood.
Never extinguish a cooking fire with
water. Turn the burner off and cover the
flame with a lid or a fire blanket.
The burners and pan supports are hot
during and after use. Allow all parts to
cool before touching them, as this can
cause serious injury.
Unattended cooking on a hob with fat
or oil can be dangerous and may result
in fire. Do not leave the appliance
unattended when in use.
The use of inappropriate hob guards
can cause accidents.
Do not store items on the cooking
surface of the hob.
The food shelves and trays in the
appliance are hot during and after use.
Allow all parts to cool before touching
them, as this can cause serious injury.
Always use oven gloves when
removing the shelves and trays.
Do not store items in the appliance.
Do not put heavy objects on the open
appliance door.
The appliance and accessible parts
become hot when the grill is in use.
Young children should be kept away.
Caution: hot surfaces. Door must be
open when grill is in use.
In the event that abnormal drift in
cooking temperature of the oven is
observed, have the thermostat checked
by a qualified service engineer.
Care should be taken not to overload
the oven, allowing adequate spacing to
ensure free circulation of heat.
Do not use steam cleaners or pressure
washers to clean the appliance. See for
instructions.
Do not allow oil or fat to build up on the
appliance. Clean the appliance after
each use.
9-6
HOW TO USE YOUR MOTORHOMES EQUIPMENT
The glass lid may snap shut towards
the end of lowering due to the travel-
lock action of the hinges. Make sure
all fingers are clear of the appliance
when closing the lid.
Do not use harsh abrasive cleaners or
sharp metal scrapers to clean the
surface of the glass, since they can
scratch the glass surface which may
result in shattering of the glass.
Remove any spillage from the glass
lid before opening the lid.
Do not shut the glass lid when the
burners are lit or still warm.
Clean the appliance with warm water and
household detergent and dry carefully
with a soft cloth.
Ensure that the gas supply is connected
and turned on.
Ensure that the appliance is connected to
the 12V DC battery for the spark ignition.
Ensure that the pan supports are
positioned properly.
Ignite the gas burners and let them burn
to expel odours and vapours first.
Ignite the burner and heat the grill for
about 20 minutes to eliminate any
residual factory lubricants that might
impart unpleasant smells to the food
being cooked. Smoke may occur during
this procedure. Open any windows and
turn on mechanical ventilators to help
remove the smoke.
Ignite the burner and heat the oven for
about 30 minutes at 200C to eliminate
any residual factory lubricants that might
impart unpleasant smells to cooked food.
Smoke may occur during this procedure.
Open any windows and turn on
mechanical ventilators to help remove
the smoke.
Dual Fuel only:
Ensure the electricity is connected and
switched on.
Prime the hotplate by switching on the
hotplate for a short period, without a pan,
to harden and burn off the coating. Use a
medium to high setting for 3-5 minutes.
Allow adequate ventilation to disperse
any smoke that occurs during this
process. Allow the hotplate to cool.
Season the hotplate by heating the
hotplate for 30 seconds on a medium
setting and then switching off. Pour a
minimal amount of unsalted vegetable oil
onto a clean dry cloth or paper towel and
apply a thin coat of oil to the hotplate
surface. Wipe off any excess oil, then
heat the hotplate on a medium setting for
1 minute. Occasional seasoning will help
to maintain the hotplates appearance.
Only use LPG (Liquefied Petroleum
Gas). The appliance operates on
propane or butane. Propane is
preferred over butane, because butane
provides poor performance at an
ambient temperature below 10C and
cannot be used at an ambient
temperature below 5C.
9-7
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Use of the burners
Turning on:
Push and turn the control knob.
Turn the control knob anti-clockwise to
the full rate position.
- For spark ignition models: Push the
ignition button.
- For non-ignition models: Hold a lit
match or gas match to the burners.
Keep the control knob pressed for about
10-15 seconds and then release it.
Adjust the height of the flame.
If the burner accidentally extinguishes
turn the control knob to the 0 position and
wait at least 1 minute before re-igniting
the burner.
If the burner has not lit within 15 seconds
turn the control knob back to the 0
position and release it. Wait at least 1
minute and repeat the steps above to
turn on the appliance.
Turning off:
Turn the control knob clockwise to the 0
position to turn off the burner.
Always make sure the control knob is
in the 0 position when you have
finished using the gas burners.
Do not shut the glass lid when the
burners are lit or still warm.
Use of the electric hotplate (if
applicable)
Turning on:
Rotate the control knob either clockwise
or anti-clockwise to the required position
(1-6).
For maximum efficiency, a correctly sized
pan with a flat heavy gauge base should
be used. The pan size should be the
same or slightly larger than the hotplate
(up to 1/2.5cm oversize).
Turning off:
Turn the control knob to the 0 position to
turn off the hotplate.
Always make sure the control knob is
in the off position when you have
finished using the hotplate.
Do not shut the glass lid when the
hotplate is turned on or still warm.
9-8
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Use of the grill
For the exact location of the control knob,
see:
Turning on:
Open the door and push the control knob.
Continue pressing the control knob and
turn it anti-clockwise to the full rate
position.
- For spark ignition models: Push the
ignition button.
- For non-ignition models: Hold a lit
match or gas match to the burner.
Keep the control knob pressed for about
10-15 seconds and then release it.
Adjust the required heat setting.
Depending on the food to be cooked, the
correct grilling height can be achieved by
inverting the pan trivet into either the high
or low position.
The grill pan supplied is multi-functional,
for use in grill or oven and the handle
design allows removal or insertion whilst
the pan is in use. Always remove the
handle when the pan is in use.
The grill door must remain open when
lighting and using the grill.
If the burner accidentally extinguishes
turn the control knob to the 0 position and
release it. Wait at least 1 minute and
repeat the steps above to turn on the
appliance.
Although the grill heats up quickly, it is
recommended that a few minutes preheat
be allowed.
It is normal for the flames on this burner
to develop yellow tips as the grill heats
up.
Turning off:
Turn the control knob clockwise to the 0
position to turn off the burner.
Always make sure the control knob is
in the 0 position when you have
finished using the grill.
Use of the oven
For the exact location of the control knob,
see:
Turning on:
Open the door and push in the control
knob.
Continue pressing the knob and turn it
anti-clockwise to the full rate position.
(240C/240C, gas mark 7/9).
- For spark ignition models: Push the
ignition button.
- For non-ignition models: Hold a lit
match or gas match to the burner.
Keep the control knob pressed for about
10-15 seconds and then release it.
Adjust the required heat setting.
Place the oven shelf in the required
position and close the door.
Ignition must always be carried out with
the oven door open.
If the burner accidentally extinguishes
turn the control knob to the 0 position and
wait at least 1 minute before re-igniting
the burner.
If the burner was not lit within 15 seconds
turn the control knob back to the 0
position and release it. Wait at least 1
minute and repeat the steps above to
turn on the appliance.
9-9
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Although the oven heats up quickly, a 10-
minute preheat is recommended. The
oven should reach full temperature in
about 15-20 minutes.
Turning off:
Turn the control knob clockwise to the 0
position to turn off the burner.
Always make sure the control knob is
in the 0 position when you have
finished using the oven.
Safe cooking
Do not allow cooking vessels to overlap
the edges of the appliance - use the
correct sizes of pans and position them
centrally over the burners.
Ensure that there is at least a 10mm gap
between the pans and the edges of the
hob.
Turn the pans so that the handles do not
overhang the front of the appliance.
Ensure that the flame of the gas burner
heats the bottom of the pan, not the
sides.
The pans and trays supplied with this
appliance are the maximum sizes. Do not
use larger pans and trays. They may
restrict good circulation of heat, which
may increase cooking times.
The oven shelf allows good circulation at
the rear of the oven.
A raised bar at the rear of the shelf
prevents trays or dishes making contact
with the back of the oven.
To remove a shelf, pull it forward until it
stops, raise at the front and remove.
To place a shelf in the oven, lower it at
the front and slide it backward until it
stops.
Do not leave the appliance unattended
when in use.
Do not use the appliance while the
vehicle is moving.
Turn the control knob back to the 0
position after cooking.
Keep the appliance clean and prevent
accumulation of grease and food scraps.
Never cover slots or holes in the
appliance and never cover a shelf with
materials such as aluminium foil. That
restricts the airflow and may cause
carbon monoxide poisoning.
The food shelves and trays in the
appliance are hot during and after use.
Allow all parts to cool before touching
them, as this can cause serious injury.
Always use oven gloves when removing
the shelves and trays.
Temperature control
The temperature in the oven is controlled by
a thermostatic gas tap and is variable over
the range 130C to 240C.
The table overleaf provides a guide to the
approximate temperatures at each of the
shelf positions with respect to the gas mark
setting. Good use can be made of the
temperature variation between the shelf
positions, as several dishes requiring
different temperatures may be cooked at the
same time. In this way maximum benefit can
be obtained from the gas used to heat the
oven.
9-10
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Gas Dish
Mark
1/4 - 1/2 90C 110C 130C Meringues
1 110C 130C 150C Stewed fruit
2 120C 140C 160C Rich fruit cake, rice pudding
3 130C 150C 170C Baked custard, shortbread finger
4 140C 160C 185C Victoria sponge
5 155C 180C 200C Whisked sponges, ginger nuts
6 170C 190C 215C Short crust pastry
7 185C 210C 230C Bread, scones, flaky pastry
8 200C 220C 245C Puff pastry
9 215C 240C 260C Quick browning
Care should be taken not to overload
the oven, allow adequate spacing to
ensure free circulation of heat.
When roasting with aluminium foil
ensure the foil does not impair
circulation of heat or block any oven
flue outlet.
Maintenance and cleaning
Thetford recommends an annual inspection
service by an approved service centre.
Between annual servicing, clean the
appliance regularly after use. Before any
cleaning work is started, the appliance should
have been left to cool and be disconnected
from the gas and electrical supplies.
Always remove any spills or
contamination immediately after use with
soap and hot water. Towel dry the surface
with a soft cloth.
Use a non-abrasive multi-purpose cream
cleaner and a nylon scourer pad to clean
more stubborn dirt or grease.
Use a proprietary stainless steel cleaner
or polish to remove superficial surface
scratching.
Do not use abrasive cleaners, metal
scouring pads or hard brushes. They
could damage the appliance.
If you clean the burner rings, ensure that
the holes are not clogged.
Temperature zones
Do not use harsh abrasive cleaners or
sharp metal scrapers to clean the glass
surface, since they can scratch the glass
surface which may result in shattering of
the glass.
Do not leave wet cloths, cleaning pads,
residues of food or cleaning products or
other dirt to dry on the surface. It can
cause pitting, marking or even rusting.
Always clean in the direction of the
brushed finish and not across the grain.
Cleaning agents containing bleach
should not be left in contact with stainless
steel.
Mineral content in water (such as iron or
lime scale) can affect the appearance of
the metal.
Remove any spillage from the glass lid
before opening the lid.
The control knobs can be removed for
cleaning. The knobs are easy to replace.
9-11
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Refrigerator
Operating the refrigerator
The main menu is divided into three lines:
Turn the control knob to select the desired
detail menu.
Press the control knob to open the selected
detail menu.
Turn the control knob to navigate through the
detail menu.
Selected settings are displayed in blue.
Press the control knob to choose the
selected setting.
Confirm the selection using
Controls
Repeatedly press , until the LED
indicates the desired operating mode.
Repeatedly press , until the desired
temperature level is set.
Setting the cooling capacity
Note: For ambient temperatures of +15C to
+25C, select the average cooling capcity.
Set the cooling capacity:
Select the desired temperature level in the
cooling capacity menu.
Repeatedly press until the desired
temperature level is selected.
Using the refrigerator door
Risk of Injury
The refrigerator or freezer compartment
door can completely detach from the
device if used incorrectly.
Do not lean on the open refrigerator door.
Note: If the door is not secured correctly
on the opposite side, carefully push on
the top and bottom of the door on that
side until it is secured in place.
Main menu Detail menu
Cooling capacity menu
Operating mode menu
Settings menu
MODE
Closing and securing the refrigerator door
Press the door shut until you clearly hear
it click at the top and bottom.
The door is now closed and secured.
Notes on storing food
Health Hazard
Please check whether the cooling
capacity of the refrigerator is suitable for
the food you wish to cool.
Opening the door for long periods can
cause significant increase of the
temperature in the compartments of the
refrigerator.
Store raw meat and fish in suitable
containers in the refrigerator, so that raw
meat and fish is not in contact with or drip
onto other food.
Food may only be stored in its original
packaging or in suitable containers.
The freezer compartment is suitable for
making ice cubes and for keeping frozen
food. It is not suitable for freezing
previously unfrozen food.
If the refrigerator is exposed to a room
temperature of below +10C for an
extended period of time, a uniform
temperature cannot be guaranteed in the
freezer compartment. This can lead to an
increase of the freezer compartment
temperature and the goods stored in it
may defrost.
Note:
The maximum weight per door shelf is
6kg (3kg for RML10.4 series models).
The maximum weight for the entire door
is 7.5kg.
Store heavy objects such as bottles or
cans in the refrigerator door, in the lower
storage compartment or on the bottom
shelf only.
Do not keep carbonated drinks in the
freezer compartment.
9-12
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Defrosting the refrigerator
Note: Do not use mechanical tools or a hair
dryer to remove ice or to loosen frozen items.
Note: Over time, frost builds up on the
cooling fins inside the refrigerator. If this layer
of frost is about 3mm thick, you should
defrost the refrigerator.
Positioning the refrigerator door in
the winter position
CAUTION: The winter position may not be
used while driving.
Place the refrigerator door and the freezer
compartment door into the winter position if
you are not going to use the refrigerator for
an extended period of time. This prevents
mould from forming.
Defrost the refrigerator
Unscrew the hook near the securing
mechanism all the way at the top and
bottom of one side of the door.
Press against the refrigerator door.
The protruding pin snaps into the hook.
Open the door in winter mode as follows:
Pull the door toward you.
Push the protruding hooks at the top and
bottom of the door back in.
Fault messages and signal tones
All faults are indicated with a warning symbol,
a fault ID and a beep. The beeping lasts for 2
minutes and is repeated every 30 minutes
until the error has been rectified.
If multiple faults occur, the display shows the
last fault. The underlying faults are displayed
after the last fault has been confirmed.
In the event of a fault, the LED warning
symbol ( ) in the display lights up
continuously and the LEDs flash according to
the fault.
Cleaning and maintenance
WARNING: Always disconnect the
refrigerator from the energy supply before
cleaning and servicing it.
Note: When cleaning, never use sharp
cleaning agents or hard or pointed tools to
remove layers of ice or to loosen objects
which have frozen in place.
Clean the refrigerator regularly when it
gets dirty using a damp cloth.
Make sure that no water drips into the
seals. This can damage the electronics.
Wipe the refrigerator dry with a cloth after
cleaning.
Check the condensate drain regularly.
Clean the condensate drain when
necessary. If it is blocked, the
condensate collects on the bottom of the
refrigerator.
Make sure that the ventilation grilles in
the outer wall of the mobile home or
caravan and the refrigerator roof
ventilator are free from dust and
pollutants. This ensures that the heat
generated during operation can dissipate,
the refrigerator is not damaged and the
cooling capacity is not reduced.
Cleaning the gas burner
WARNING:
Allow the burner to cool down before
cleaning it.
Do not modify the gas equipment.
Note:
Dirt in the gas burner is indicated by poor
ignition or deflagrations.
The manufacturer also recommends
cleaning the burner after it has not been
used for an extended period and at least
once a year.
When using liquefied petroleum gas, the
cleaning interval is reduced to half yearly
or quarterly, depending on the level of
dirt.
9-13
HOW TO USE YOUR MOTORHOMES EQUIPMENT
ALDE HEATING (3020 Control Panel)
CAUTION: Do not drink any alcohol or take
any drugs before or during operating the
heating system and follow the safety
instructions in this manual carefully.
Turning the boiler on and off
The heating system is switched off.
The heating system is switched on.
1. To start the boiler, press the On/Off
button and the start-up display appears.
The boiler starts with the last selected
settings. A green LED comes on beside
the On/Off button when the panel/heating
system is on.
2. To switch off the boiler, press the On/Off
button.
Standby
Note: If Background light is set to Dark, the
display goes out when it enters standby
mode, but lights up if you press the screen.
3020 High Efficiency
A. Clock The clock shows the day and time
(if activated).
B. *Outdoor temperature
C. Indoor temperature
D. Circulation pump The symbol is
displayed when the pump is in operation.
E. Automatic start of the boiler The
symbol is displayed when the function is
activated.
F. Day mode The symbol is displayed when
the function is on and turns green when
activated.
G. *LPG bottle full/empty The symbol is
displayed when the sensor on
DuoControl is connected and activated. If
EisEX is installed, a snowflake is shown
inside the gas bottle.
Green bottle = Bottle full
Red bottle = Bottle empty
H. Night mode The symbol is displayed
when the function is on and turns green
when activated.
I. High altitude mode The symbol flashes
if the high altitude mode is activated.
J. The symbol flashes during heat up of
*Alde Flow when set in more hot water
mode.
K. 230 volt The symbol is displayed when
230V is connected to the boiler.
L. On/Off button Main switch for boiler.
M. MENU button Button for settings menu.
Functions marked with a (*) are accessories, which are not installed on all vehicles, refer to the vehicle manufacturers instructions.
22C
6C
Fri 18.30
C
A
L M
I
B
ED F G H J K
9-14
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Settings Menu
Launch the settings menu by pressing the
MENU button. The background light comes
on and those functions that can be set are
displayed. Settings that you make are
automatically saved after 10 seconds. The
control panel will go to standby automatically
after 30 seconds if the screen has not been
touched.
The control panel in standby mode
The control panel in settings menu
Set the Desired Temperature
The temperature can be set between +5C
and +30C, inclusive, in increments of 0.5C.
1. The temperature displayed is the
temperature which is currently set.
2. Increase the temperature by pressing the
+ button. Reduce the temperature by
pressing the - button.
3. The settings are now complete and the
boiler will work at the set temperature.
Note: If night or day auto is activated and the
time is within the scheduled period, a moon
or a sun will appear beside the temp setting.
The temperature set will be the one of the
mode shown below:
+22C Night mode
+22C Day mode
Domestic Hot Water
The boiler is fitted with a built-in hot water
boiler which can hold approximately 8.5 litres.
The boiler can equally well be used without
there being any fresh water in the boiler.
There are three different settings for hot
water: no hot water, normal operation and
more hot water.
1. No hot water. If domestic hot water is not
needed, press the - button (symbol
becomes empty).
Note: If night, day or antimicrobial mode is
activated and the time is within the scheduled
period a moon, sun or the antimicrobial
symbol will appear inside the hot water
setting. The hot water setting will be the one
of the mode shown below.
Night mode
Day mode
Antimicrobial mode
22C
6C
Fri 18.30
1 kW
+22C
ACC
See activated
functions section
See tools menu
section
1 kW
+22C
ACC
1 kW
+22C
ACC
9-15
HOW TO USE YOUR MOTORHOMES EQUIPMENT
2. Normal operation. If there is freshwater in
the heater and hot water is required,
press the + button (the symbol will then
show half-shaded).
Note: If the pump operation function has
been set to Cont, this option cannot be
selected.
WARNING: Scalding Hazard: Since the hot
water and the glycol heating fluid is
heated simultaneously, the hot water can
be very hot when a high level of heating is
required.
3. More hot water. If you need more hot
water, the water temperature can be
temporarily increased to around 70C.
Press the + button so that the symbol
shows fully shaded (black). The boiler
returns to normal operation after 30
minutes.
Note: If the pump operation function is set to
Cont, then the continuous pump operation
function is turned off for 30 minutes, before
then returning to continuous pump operation.
Note: If an additional hot water tank is
installed and the panel is in more hot water
mode, the hot water function can then be in
operation for longer than 30 minutes.
Info: When hot water only is required, during
the summer for instance, or when there is no
requirement for hot water, no settings need to
be made; the boiler looks after this function
automatically.
Heating with Electricity
Proceed as follows to activate heating with
electricity. The more power (wattage) you
select, the quicker heating will take. A priority
can be set when selecting both electricity and
gas. The boiler uses no more power than is
needed, even if it is set for 3kW.
1. Use the + or - button to switch on the
electric heating and toggle between the
various power modes (Off, 1kW, 2kW or
3kW). The set value will be displayed on
the screen. The activated mode is
indicated by the + button changing colour
to green. If a *load monitor is installed
and set, the boiler will not use more
electricity than it is capable or even if
3kW is selected.
2. The settings are now complete and the
boiler is working at the set temperature.
3. To switch off electrical operation, use the
- button to toggle to Off.
1 kW
+22C
ACC
+22C
1 kW
ACC
ACC
1 kW
+22C
9-16
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Heating with Gas
Proceed as follows to activate heating with
gas. A priority can be set when selecting both
electricity and gas.
1. Set the desired temperature.
2. Press the blue ACC button,
the button turns green (see
fig. 2) and the ACC function
is switched on, but is not
necessarily in operation. If
gas and/or electricity is
switched on, AC and the
boiler work to deliver the
temperature set, regardless
of whether heat or cooling is
needed in the vehicle. To
turn off the ACC function,
press the ACC button and it
becomes blue.
Figure 1 Figure 2 Figure 3
NB: Temperature sensors that
are used when fully automatic
climate control is in operation
must be positioned so that they
are influenced equally by the
heat from the Alde heating
system and the air from the AC.
In certain cases it can be an
advantage to use Aldes
temperature sensor.
3. To turn AC lighting off and
on, press the button rapidly.
When the button is kept
pressed in, the light changes
from dark to light and then
back (light to dark) and so
on in 8 brightness levels.
When the button is released
it stays at the current
brightness. This button is
only visible when AC* with
in-built light is connected.
*Fully Automatic Climate Control (ACC)
If a Truma AC is connected to the Alde, then the ACC button is visible and it is possible to control
ACC from the panel. This function makes it possible to have fully automated climate control for
both heating, cooling and hot water. The button is grey if not installed or if 230V is disconnected.
With an outside temperature sensor fitted, ACC function is improved: operation of the AC is
modified in line with the outdoor temperature.
1 kW
+22C
1 kW
+22C
1 kW
+22C
1. Start gas operation by pressing the LPG
flame symbol. The LPG symbol is
activated and changes colour to green.
2. The settings are now complete and the
boiler will work at the set temperature.
3. To switch off gas operation, press the
LPG flame symbol. It will now change to
blue.
1 kW
+22C
ACC
9-17
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Activated Functions A
Activated functions (See Figure 2) can be accessed by pressing the A symbol (see Figure 1).
This screen shows the various functions that are activated. The respective function that is
activated can be accessed from here and new settings can be made.
Note: The A symbol is only visible if one of the functions shown below is activated and/or
installed.
Figure 1 Figure 2
Below is a description of the different symbols in the Activated Functions menu.
Night mode is activated. However, it does not have to be within the time/day setting.
*Load monitor is connected and set to limited current.
Automatic start of the boiler is activated. However, it does not have to be within the time setting.
*Booster is on.
*This function is used if the heating system is to be operated via an external panel.
High altitude mode is activated.
*Displayed if one or two external room sensors are connected.
*EisEx is installed but not necessarily turned on.
Functions marked with a (*) are accessories, which are not installed on all vehicles, refer to the vehicle manufacturers instructions.
Circulation pump in continuous operation. *DuoControl or duoComfort is installed and connected to Alde Compact 3020 HE.
Day mode is activated. However, it does not have to be within the time/day setting.
*Timer for engine heater is set but not necessarily within the set time/day.
* The boiler is set to be started with External start but has not necessarily been activated.
*Underfloor heating is in operation.
1 2
Ext
A
A Activated Functions
1 2
Ext A1 kW
+22C
ACC
9-18
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Tools Menu
The tools menu can be accessed from the
settings menu.
1. The control panel showing the settings
menu. Press the tool symbol to access
the tools menu.
Tools Menu - Functions
The following tools are available from the tools menu.
A grey function button means the function has not been installed and/or activated in Installed
Accessories.
1. Night mode
Automatically changes certain
functions during the night. You can
select whether this is to take place
every night or a specific night each
week. The functions that can be
changed are:
Temperature
*Change to temperature sensor
in sleeping accommodation
area
Invert display
Turn off the domestic hot water
*AC in quiet mode
Functions marked with a (*) are accessories, which are not installed on all vehicles, refer to the vehicle manufacturers instructions.
2. Day mode
Automatically changes certain
functions during the day. Select that
it takes place every night or a
specific day each week. The
functions that can be changed
during the day are:
Temperature
Turn off the domestic hot water
Settings 1/4
1 2
1 2 3 4
8 7 6 5
Settings 2/4
A
9 10 11
13 12
Settings 3/4
14 15 16
19 18 17
Settings 4/4
Ext
Service
Reset Lang
Installed Accessories
20 21 22
24 23
1 kW
+22C
ACC
9-19
HOW TO USE YOUR MOTORHOMES EQUIPMENT
3. Pro setting
With this function you can choose
to prioritise (select) electricity or gas
as the main alternative.
Functions marked with a (*) are accessories, which are not installed on all vehicles, refer to the vehicle manufacturers instructions.
4. Clock
The clock must be set if engine
heater start, night and/or day auto
and automatic start are to work.
If 12V power is lost, the clock will
stop and will no longer be
displayed. Installing battery
backup will prevent this happening.
5. Return
To return to the previous menu,
press this symbol.
6. *Setting room sensor
Select which temperature sensor is
to be active. Here you can select
whether the sensor located in the
daytime living area, the sleeping
accommodation or in the panel is to
be active. If Auto is selected, the
sensor in the panel is active and will
automatically switch to a room
sensor (sofa and/or bed) if one of
these is connected. If two room
sensors are connected, it will be the
one for the daytime living area that
is active (sofa).
7. Arrow symbols
Toggle between the various tool
fields by using the up/down arrow
symbols. Leave the tools menu
using the MENU button or the
return button.
8. Background light
The background light can be set in
three different modes, Dark, Bright
and Invert.
Dark: Turns off background light.
Press the screen or the menu
button when standby is activated
and the screen comes on, but
returns to dark after 30 seconds if
the panel is not touched.
Bright: Background light in standby
mode.
Invert: Inverted background light in
standby mode.
Standby is activated automatically
after 30 seconds if the panel is not
touched.
1 2
9-20
HOW TO USE YOUR MOTORHOMES EQUIPMENT
9. *EisEX, 12V defroster for gas
regulator. This is a small heating
element that prevents ice forming in
the regulator in winter (for Mono
Control CS, DuoControl CS,
DuoControl and DuoComfort). If
DuoControl CS or DuoControl is
installed and connected, a
snowflake will appear inside the gas
bottle symbol when EisEX is
switched on.`
10. *Load monitor
The function prevents overload of the
fuses on 230V. If the total current
consumption of the vehicle exceeds the
set value, the electrical output of the
boiler will be reduced automatically.
This also applies to Truma Comfort AC
if connected to the Alde 3020. Due to
voltage fluctuations and tolerances,
different regulation levels can be
selected (5-17A). If the fuse blows
repeatedly, choose a lower setting.
NB. For ACC to function with the load
monitor, ACC must be on from the
panel and not via the remote control.
11. *Booster
Control of booster in two different
speeds. Fan start and stop is
controlled from the boiler. If the
boilers circulation pump starts up,
the fan on the booster will as well.
When the circulation pump stops,
the fan will continue to run for
another six minutes. It will then stop
unless the circulation pump has
started up again.
12. *Under floor heating
The function governs the under floor
heating pumps operation in intervals,
which means that the under floor
heating pump is in operation for 5
min and is then off for 5 min when
heat is required.
Mode: Make sure Delay or Cont. is
activated; in these two modes, under
floor heating is switched on. In Off
mode under floor heating is off.
NB. In Cont. mode it can get hotter in
the vehicle than desired, as the heat
control is disabled!
Delay: The under floor heating pump
is on for a certain period after the
boilers circulation pump has
stopped, this Delay can be set at 15
min, 30 min or 120 min.
14. Antimicrobial mode
The boiler will start at 02.00 in the
morning (if the clock is set) and run
as indicated for More hot water for
30 minutes. This is to reduce the risk
of legionella.
A
9-21
HOW TO USE YOUR MOTORHOMES EQUIPMENT
15. Offset (temperature adjustment)
If the temperature that is displayed
in the panel does not correspond to
the actual temperature, it can be
adjusted by 5C in the panel.
Applies also to display of external
temperature.
16. High altitude mode
The function should only be used if the
boiler will be powered by LPG at a
height above 1000 m above sea level.
NB. For LPG operation at high altitude,
use propane to obtain stable
combustion. NB. Variations in operating
conditions at high altitudes can mean
that the boiler always achieves stage 1
output, but not always stage 2 on LPG
operation.
17. Circulation pump settings
Cont. This function limits the supply
of hot water, particularly when there
is a low heating requirement.
Therm: The pump is controlled by
the room sensor. This is the normal
mode for heat and hot water.
18. Automatic boiler start
Starting the boiler at a certain time/on
a certain day. The boiler will be on
every week during the time set, until
the function deactivated. For
automatic start to function, the boiler
must be turned off.
21. External start
The function is used when starting
the boiler from outside. When
external start has been activated
the panel must be turned off, but
12V should be connected. The
parameters/functions that the boiler
is to have when it starts must be set
before turning off the control panel.
NB. Using this function requires
installation of an accessory that can
use external start.
19. Sound
Audible signals in various
situations:
Turn the button sound on and
off.
Audible signal on reaching hot
water temperature when Alde
Flow* is installed and more hot
water is selected.
Audible signal on Gas Failure.
Audible signal on LPG bottle
change if a duoControl* is
installed and activated in
Installed Accessories.
20. Reset
Pressing Reset resets the panel to its
factory settings.
NB. Settings made in installed
functions are not deleted
Functions marked with a (*) are accessories, which are not installed on all vehicles, refer to the vehicle manufacturers instructions.
Reset
Ext
9-22
HOW TO USE YOUR MOTORHOMES EQUIPMENT
21. (continued from over)
230V. The function is used to start
the boiler by connecting 230V to the
vehicle. When the 230V function
has been activated the control
panel must be turned off, but 12V
should be connected. The
parameters/functions that the boiler
is to have when it starts must be set
before turning off the control panel
(230V connected). Certain vehicles
can be equipped with an individual
solution (*winter connection).
To exit the tools menu, press Return or Menu.
23. Installed functions
The accessories that are installed
are activated here.
24. Service menu
This contains the following, amongst
others:
Glycol temperature
Domestic hot water temperature
12V power to the boiler
22. Language
Switch between different languages.
Available languages are English,
French and German.
However, the service menu is only
available in English.
Figure 2 Figure 3 Figure 4
Service Menu
The service menu is accessed by pressing Service (see Fig. 1). The function shows the values
from the boiler on the screen (Fig 2 to 4). The values are updated every second.
Figure 1
Lang
Installed Accessories Service
Service AC: INetBox:
XXXX XXXX
3/3
A
Service PCB Temp: Ext Switch: Boiler: Panel: 12VBat:
20C deact XXXX XXXX XXXX
2/3
A
Service Glycol Temp: Water Temp: Fan rotation: Current: Overheat:
80C 55C 0RPM 0.0A Deact
1/3
A
Settings 4/4
Ext
Service
Reset Lang
Installed Accessories
9-23
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Fluid level of heating system
CAUTION: The heating system comes
installed with glycol heating fluid. If the fluid
level is too low you must fill the system to the
right level before operating the heating
system.
Your warranty may be voided and the heating
system may be damaged if yo9u attempt to
start it with little or no glycol heating fluid.
Note: Do not mix different types of glycol;
this can lead to coagulation of the glycol fluid.
Note: Omitting to change the fluid can result
in frost damage, corrosion, bacterial growth
and/or overheating.
Note: The Alde Premium Antifreeze should
be changed at intervals of 5 years when
under normal operating conditions.
For further information about your Alde
system, please refer to Alde Handbook.
Nut
Fluid level in a cold
heating system
9-24
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Water System - Diagnostics
To aid with trouble shooting the green LED on the Intelligent Control unit will flash to indicate
different fault types.
Water System - Troubleshooting
LED Code
On Tap open and pump running
Fast Flash In Calibration Mode (flash every 1 second or less)
5 Second Flash Calibrated and ready for use
(flash every 5 seconds) Normal operation
10 Second Flash Un-calibrated. Follow calibraton
(flash every 10 seconds) instructions
15 Second Flash Water container is empty.
(flash every 15 seconds) Turn Master Switch off then on again
20 Second Flash Battery voltage is low. Turn Master Switch
(flash every 20 seconds) off then on again and charge battery
Problem Solution
Check at least one tap is open
Turn the pump isolator switch off then on again
Check the battery is fully charged
Check the pump isolatior switch is on
Check the master switch is on
Clean the electric contact strips on either side of the plug and ensure
they are making contact with the socket
Check wiring connections
Check fuse (see fuse box)
Check for air or water leaks in taps and piping
Check the non-return valve (fitted in the socket) is free from grit and dirt.
Use a ballpoint pen to dislodge any grit in the non-return valve
Recalibrate the system - follow calibration instructions
Check all connections in the pipework are secure
Recalibrate the system -
follow calibration instructions.
Pump will not run
Pump cycles on
and off with all
taps and showers
are closed
Pump runs for 30
seconds or more
without stopping
when all taps and
showers are closed
9-25
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Water System - Maintenance
Whale Watermaster Pump with Intelligent
Control is designed to be maintenance free
and does not contain any serviceable parts.
Please note: The Intelligent Control unit is
enclosed to protect the electronics and must
not be opened. Opening the unit will result in
damage and may invalidate your warranty.
Whale recommends a regular schedule of
inspection, at least twice a season.
Water System - Replacement Parts
Part Number Description
GP1652 Whale High Flow Pump Only
EP1612 Whale High Flow Pump and Plug
EP1612 Whale Watermaster IC Kit - includes High
Flow Pump and Plug and IC Unit
Water System - Winterising
Your water system must be drained fully
when not in use. For details of how to drain
your water system in preparation for winter
storage please see our guide at the back of
the handbook.
Water System - Support
For installation advice or help with your water
system please contact Whale Support.
Tel: +44 (0)28 9127 0531
E-mail: info@whalepumps.com
9-26
HOW TO USE YOUR MOTORHOMES EQUIPMENT
MICROWAVE
MENU ACTION SCREEN Cooking time, power, auto and the clock time are displayed.
POWER Press to select the power level for microwave cooking.
WEIGHT/TIME DEFROST Press this button to input weight for defrosting.
CLOCK/PRE-SET Press this button to input weight for defrosting.
STOP/CLEAR Press to stop the cooking process.
TIMER/WEIGHT . AUTO MENU Rotate to select the cooking time and the auto menus.
START/+30SEC/CONFIRM Press this button to start the cooking process and confirm when programming.
DOOR OPEN Pull the handle to open the door.
Microwave cooking
1 Press the POWER button once and
P100 will display and flash.
2 Turn the TIMER/WEIGHT to select the
microwave power. P100, P90, P80,
P70, P60, P50, P40, P30, P20,
P10 and P00 will display in order.
3 Press START/+30 SEC to confirm.
4 Turn the TIMER/WEIGHT dial to adjust the cooking time. (The time setting should be between 0:05-95:00).
5 Press START/+30 SEC to start the cooking process.
Press power Cooking power
button
P100 100%
P90 90%
P80 80%
P70 70%
P60 60%
P50 50%
P40 40%
P30 30%
P20 20%
P10 10%
P00 0%
To stop the cooking process at any time
press the STOP/CLEAR button.
For further appliance information please refer
to microwave user manual.
Battery Charger
The battery charger for the leisure battery will
automatically switch on when the motorhome
is connected to a mains supply. The battery
charger will also provide a 12V supply to the
vehicle when a battery is not connected.
Please note that the battery charger fitted is
designed to keep your battery charged and is
not designed for charging up a flat battery.
Power Weight/Time
Defrost
Stop/Clear Clock/
Pre-Set
Start/ +30Sec/Confirm
T im
er /W
eight.Auto M
en u
9-27
HOW TO USE YOUR MOTORHOMES EQUIPMENT
SMOKE ALARM
Operation
Normal Condition
The red LED on the front should flash every
40 seconds to show that the alarm is active.
Lower Power Pack Condition
IMPORTANT: Your smoke alarm requires the
power pack to have sufficient capacity of
power to operate correctly.
Should your smoke alarm enter a low power
pack condition, the unit will emit an audible
chirp once every 40 seconds. When this
occurs, we recommend you replace the
alarm immediately. Your smoke alarm will
continue to warn of this low power pack for at
least 7 days, however, failure to change the
alarm after this time would mean your smoke
alarm may have insufficient power to alert
you in a real fire situation. When the alarm is
removed from the base plate the power pack
will automatically deactivate and the low
power warning chirp should stop, allowing
you to dispose of the alarm.
Low Battery Warning Silence
This feature can temporarily silence the low
battery chirp for 8 hours which is particularly
useful if the warning begins during the night.
This feature may be repeated up to 10 times,
but is not a substitute for replacing the smoke
alarm.
Alarm Test
The alarm must be properly attached to the
base plate before it can be tested.
Press the test button in the centre and
release.
The unit will give an audible alarm
consisting of 2 cycles of 3 loud beeps,
then stop automatically.
The red LED on your alarm will flash
rapidly during the audible signal.
Note: The test button accurately tests the
alarms smoke sensing circuit, there is no
need to test your alarm with smoke. If your
smoke alarm fails to give an audible test
signal, please refer immediately to the trouble
shooting guide at the end of this manual.
WARNING: You should test your smoke
alarm every week.
9-28
HOW TO USE YOUR MOTORHOMES EQUIPMENT
ALARM SMART SILENCETM
DANGER: If your smoke alarm emits the full
alarm signal and you are not testing the unit,
the smoke alarm is warning you of a
potentially dangerous situation that requires
your immediate attention. Only use the alarm
silence function after making sure that there
is no ongoing fire emergency situation. Do
not block the vents on the alarm or disable
the smoke alarm in any way, as this will
remove your protection. Smoke alarms can
sometimes react to cooking fumes or other
non emergency situations. Your smoke alarm
features Smart Silence technology. In the
event of a known false alarm your smoke
alarm can be temporarily silenced by
pressing the central test button. Your alarm
will automatically return to full sensitivity
within 10 minutes.
Note: If the level of smoke reaching the
alarm is very high, the alarm silence will be
overridden and the alarm will continue to
sound.
Press and release the silence button, the
alarm sound will shortly stop.
Your alarm will silence and enter into a
reduced sensitivity reset cycle for
approximately 10 minutes.
During the reduced sensitivity reset cycle,
the red LED on your alarm will continue to
flash more rapidly than normal,
approximately once every second.
Your alarm will automatically return to full
sensitivity on completion of the reset cycle
and the red LED will revert to flashing
once every 40 seconds.
DANGER: Never ignore any alarm. Ignoring
the alarm may result in injury or death. If your
smoke alarm activates and alarms and you
are not absolutely certain of the source of the
smoke, get everyone out of the caravan
immediately.
LOW BATTERY WARNING SILENCE
Low battery warnings often start at night or
when it maybe inconvenient to replace your
alarm. You can silence the audible chirp for a
period of 8 hours by pressing the test button.
Your smoke alarm will still detect smoke
during this time of low battery warning silence.
However, it is recommended that you replace
your alarm immediately and certainly within 7
days, as your alarm may then have insufficient
power to warn you of a real fire situation after
this time.
WARNING: Your smoke alarm cannot be
silenced if the chirp is indicating a fault. In
this instance, the unit should be replaced
immediately to ensure protection in the
event of a fire.
9-29
HOW TO USE YOUR MOTORHOMES EQUIPMENT
MAINTENANCE
Your smoke alarm has been designed to be
as maintenance-free as possible, however
there are several things you must do to keep
it working properly.
CAUTION: Your smoke alarm is a sealed
electrical device and no attempt should be
made to open the case. Attempting to open
the case will invalidate your warranty.
Testing
Test your smoke alarm once every week see
Alarm Test. Any test failures should be
reported to the Technical Support Team.
Cleaning
As a minimum your smoke alarm should be
cleaned once every 3 months using your
vacuum cleaner fitted with the soft brush
attachment.
WARNING: Your smoke alarm may false
alarm when it is being cleaned using a
vacuum cleaner.
IMPORTANT: Do not use solvents or
cleaners on your smoke alarm, as they may
cause damage to the sensor or circuitry. The
unit can be wiped with a slightly damp cloth.
CAUTION: Do not paint the smoke alarm as
this may block the openings and prevent
smoke from entering the sensor.
CARBON MONOXIDE ALARM
Carbon monoxide and how it can affect
you and your family
Carbon monoxide is a dangerous poisonous
gas that kills hundreds of people each year
and injures many more. It is often referred to
as the silent killer because it has no odour or
taste and cannot be seen. Like oxygen, CO
enters the body through the lungs during the
normal breathing process. It competes with
oxygen by replacing it in the red blood cells,
thereby reducing the flow of oxygen to the
heart, brain and other vital organs. In high
concentrations, CO can kill in minutes.
Many cases of reported carbon monoxide
poisoning indicate that while victims are
aware they are not feeling well, they become
disorientated and unable to save themselves
by either exiting the building or calling for
assistance. Exposure during sleep is
particularly dangerous because the victim
does not wake up.
Symptoms of CO poisoning
The following symptoms may be related to
CO poisoning which all household members
should be made aware of:
Mild Exposure: Slight headache, nausea,
vomiting, fatigue (often described as flu-
like symptoms).
Medium Exposure: Severe throbbing
headache, drowsiness, confusion, fast
heart rate.
Extreme Exposure: Unconsciousness,
convulsions, cardiorespiratory failure,
death.
Your CO detector monitors the level of CO as
parts per million (ppm) in the atmosphere
surrounding the detector.
35ppm The maximum allowable
concentration for continuous
exposure for healthy adults in any 8
hour period, as recommended by
the Occupational Safety and Health
Administration (OSHA).
200ppm Slight headache, fatigue, dizziness,
nausea after 2-3 hours.
400ppm Frontal headaches within 1-2
hours, life threatening after 3 hours.
9-30
HOW TO USE YOUR MOTORHOMES EQUIPMENT
800ppm Dizziness, nausea and convulsions
within 45 minutes.
Unconsciousness within 2 hours.
Death within 2-3 hours.
Should you suspect CO may be affecting you
or your family, open the doors and windows
of your caravan to ventilate, turn off your
appliances and evacuate the premises. At
this time the authorities should be contacted
to locate the source of the carbon monoxide
before re-entering the caravan. Medical
attention should be sought for anyone
suffering the effects of CO poisoning.
Common sources of CO
Oil and gas boilers
Portable generators
Oil or solid fuel cookers
Barbecues
Clogged chimneys
Wood or gas fireplaces
Cigarette smoke
Gas appliances
Any fossil fuel-burning appliance
WARNING: This carbon monoxide
detector is not a combustible gas
detector, nor a smoke detector. Please
install the proper detectors to detect
combustible gases, or smoke.
This CO detector should not be seen as a
substitute for the proper installation, use and
maintenance of fuel-burning appliances
(including appropriate ventilation and exhaust
systems), nor the sweeping of chimneys.
WARNING: Variables relating to your fuel-
burning appliances can change at any
point eg. the flue or chimney could
suddenly become blocked or damaged,
appliances may stop running correctly or
circumstances in neighbouring properties
may change resulting in the presence of
carbon monoxide. For this and other
reasons do not use this carbon monoxide
detector on an intermittent basis, or as a
portable detector or an intermittent basis,
or as a portable detector for trying to
trace one source of the spillage of
combustion products from fuel-burning
appliances or from chimneys.
Do not:
IGNORE ANY WARNING FROM YOUR
CO DETECTOR!
Burn charcoal inside your home,
caravan, tent or cabin.
Install, convert or service fuel-burning
appliances without proper knowledge,
skill and expertise.
Use a gas cooker for heating a room.
Operate unvented gas burning
appliances using paraffin or natural gas
in closed rooms.
Operate petrol-powered engines indoors
or in confined areas.
Barbecue indoors, or in an attached
garage.
Ignore a safety device when it shuts an
appliance off.
Always:
Buy appliances accepted by a
recognised testing laboratory.
Install appliances according to the
manufacturers instructions.
Have appliance installations carried out
by professionals (for gas appliances
engineers should be registered on the
Gas Safe register).
Have your appliances checked regularly
by a qualified service engineer.
Have your chimneys and flues cleaned
professionally every year.
Make regular visual inspections of all
fuel-burning appliances.
Open windows when a fireplace or oil/
solid fuel cooker is in use.
Only install CO detectors that meet the
requirements of EN 50291-1: 2010 and
EN 50291-2: 2010 in your home.
Be aware of CO poisoning symptoms.
Educate yourself and your family on the
sources and symptoms of CO poisoning
and how to use your carbon monoxide
detector.
9-31
HOW TO USE YOUR MOTORHOMES EQUIPMENT
Operating Features
Your detector offers many features which set
it apart from other CO detectors on the
market today.
Test/Reset button feature
Test the sounder, batteries and circuitry.
Allows you to test the sensor by
introducing a source of CO into the
detector (see Testing the Sensor ).
Silence the loud 85dB sounder during an
alarm (only possible when current CO
level is less than 50ppm).
Testing the sounder, batteries and
circuitry
Test the sounder, batteries and circuitry by
pressing and holding the Test/Reset button
for 1 second to confirm that the detector is
operating properly. The sounder should
sound as soon as the button is pressed and
the Alarm LED will illuminate red, indicating
that the sounder is working and the batteries
are providing power to the unit. This test for
the sounder, batteries and circuitry should be
performed weekly.
Testing the sensor
CAUTION: Sensor testing should only be
performed by a responsible adult. This test
should only be performed once a year.
Excessive testing will cause the life of the
alarm to be shortened.
Note: Aerosol CO may be used in order to
avoid having to burn incense sticks.
Read all steps thoroughly before attempting
to test the sensor.
Step 1 If the detector is wall or ceiling
mounted unhook the detector from
the screws.
Step 2
Cover the sounder vents with one
hand. Press and hold the Test/Reset
button down with your thumb/finger
until the Power LED illuminates
green and the sounder sounds for a
second time (this should happen
after around 5 seconds). Release the
Test/Reset button. Upon releasing
the Test/Reset button the Power LED
will flash green once every second.
This indicates that the sampling rate
of the detector has increased and
can be tested using a known source
of CO.
Step 3 Light an incense stick using a match
or lighter. Be sure to blow out the
flame so that the incense stick is
smouldering. Extinguish the lighter,
or put out the match and place it into
a dish of water.
Turn the detector on its side so that
the vents on the right hand side of
the detector are pointing downwards.
Hold the burning incense stick
around 15cm (6 inches) below the
detector, so that the smoke enters
the vents on the side of the detector.
An increase in the localised carbon
monoxide level within the sensor to
more than 50ppm will cause the
sounder to sound for one cycle of
Step 4
9-32
HOW TO USE YOUR MOTORHOMES EQUIPMENT
four loud beeps and the Power LED
to illuminate green for a short time.
This is the end of the test. The Power
LED will no longer flash green every
second but will revert to flashing
once every minute as the detector
will go back to normal operating
mode (it may take up to two minutes
of exposure to the smoke for the
localised level of carbon monoxide
within the sensor to reach over
50ppm). Now move the source of CO
away from the detector as the test is
finished.
Step 5 After step 4, put out the incense stick
by placing it into a dish of water.
Ensure that all flames have been
extinguished.
Note: If the localised carbon monoxide level
within the sensor does not reach 50ppm
during the test, the sensor test will stop
automatically after 3 minutes.
Understanding the products indicators
The higher the concentration of carbon
monoxide detected by the detector, the
quicker it will respond. When sufficient
carbon monoxide is detected a loud audible
signal (85 dB at 1m/3 feet) will be emitted
and the Alarm LED will flash red once every
second.
The alarm will sound:
Between 60 and 90 minutes when
exposed to 50ppm of CO.
Between 10 and 40 minutes when
exposed to 100ppm of CO.
Within 3 minutes when exposed to
300ppm or more of CO.
Fault/End of Life signal:
The unit continuously checks the settings of
its sensor and circuitry. If any of these
settings are found to be incorrect of if the
batteries become low then the detector will
emit a single audible chirp once per minute
for up to 30 days. IMPORTANT: This does
NOT mean that the detector has detected
carbon dioxide.
Replace batteries immediately. If the product
continues to chirp despite having new
batteries and the product is still within
warranty then contact Technical Support for
advice. If the product is no longer in warranty
replace it immediately.
Maintaining/testing your detector
Your detector will alert you to potentially
hazardous CO concentrations in your home
when maintained properly. To maintain your
detector in proper working order and to
ensure that the sensor will last for the lifetime
of the product, it is recommended that you:
Test the sounder, batteries and circuitry
of your detector once per week by
pressing and holding the Test/Reset
button for 1 second.
Perform the sensor test annually.
Keep the detector free of dust by gently
vacuuming the case with a soft brush
attachment every 3 months.
To prevent the possibility of contaminating
the sensor in your detector and thus affecting
its reliability:
Never use cleaning solutions on your
detector. Simply wipe with a slightly damp
cloth.
Do not paint the detector.
Do not spray aerosols on or near the
detector.
Do not use any solvent based products
near the detector.
If installing in a caravan or boat there
may be other substances present that
may not normally be found in the home
that could affect the reliability of the CO
alarm. Avoid using the following in close
proximity to the alarm; oils, cleaning
fluids, polishes, paints and greases.
Do not attempt to repair your CO
detector. Do not remove any screws or
open the main casing of your detector.
Any attempt to do so may cause
malfunction and will invalidate the
warranty.
9-33
HOW TO USE YOUR MOTORHOMES EQUIPMENT
ROOFLIGHTS
Your motorhome is fitted with at least one
type of the following roof lights:
The Heki 2
To Open To The Tilted Position:
(i) Press the knob in the toggle catches
on either side of the rooflight and turn
through approx. 90. (ii) Grasp the metal bar in the middle,
snap it out of its holder, swivel down
and press the rooflight upwards. (The
rooflight is held by the two gas springs
after approx. 150mm).
(iii) Swivel the metal bar towards the
rooflight and snap into its holder.
(iv) To close the rooflight, proceed with
steps (i to iii) in reverse order.
To Open In The Intermediate
Position:
(i) Open the toggle catches on either side
of the rooflight.
(ii) Grasp the metal bar in the middle;
snap it out of its holder, swivel down
and press the rooflight outwards.
Rooflight is opened automatically after
approx. 150mm by the two gas
springs).
(iii) Open both fasteners and swivel the
metal strap towards the intermediate
position and pull the rooflight down
until the metal strap is stopped by the
fasteners.
(iv) To close, proceed with steps (i to iii) in
reverse order.
To Open In The Ventilation Position:
(i) Open the toggle catches on either side
of the rooflight.
(ii) Using both hands on the two toggle
catches, press the rooflight up about
2cm and fasten the toggle catches in
the corresponding setting.
(iii) To close, proceed with steps (i-ii) in
reverse order.
Closing The Blinds:
(i) Take hold of the end rod (without
rocker) in the recessed grip and
engage in the opposite end rod (with
rocker).
(ii) Select the required position (blackout/
flyscreen) by moving both joined end
rods together.
CAUTION: In extremely bright sunshine, the
blackout blind must only be closed two-thirds,
and the rooflight must be set in the
continuous airing position.
Opening The Blinds:
(i) Move blind (end rod with rocker) right
to the outside.
(ii) Hold the recessed grip with one hand;
with the other hand, press the rocker
and move the blind back (do not let it
recoil).
CAUTIONS:
Do not stand on the acrylic rooflight.
Close HEKI 2 completely before moving
off.
Do not leave your Motorhome when
HEKI 2 is open.
Please consult your supplying dealer if
you have any problems or defects.
Remove any snow/ice or dirt before
opening the roof.
Do not open when it rains or when there
is a strong wind.
9-34
HOW TO USE YOUR MOTORHOMES EQUIPMENT
The Omnivent (12v) Rooflight
The Omnivent is a double-glazed roof light
constructed from a synthetic ultra-violet
screened material. Its side-operating
mechanism allows a completely free central
opening with built-in fixed ventilation when
closed. It operates as an extractor fan and air
intake fan.
Please note: Do not change the direction of
the fan unless it has been switched off O
position and the blades have stopped
rotating.
Door Flyscreen
The exterior door flyscreen can be opened or
closed from both inside and outside of the
Motorhome and does not restrict door
openings.
When opening or closing the door flyscreen
use the finger grip provided.
Windows
Your new Motorhome will be fitted with
Polyplastic opening windows.
Polyplastic Window Opening
(i) In order to open the Polyplastic window it
is only necessary to move the catch
upwards and release the catch from the
backing plate.
(ii) The Polyplastic window should remain in
the open position once opened, however
if it does not then tighten the friction
control on the window stays to increase
the holding force.
(iii) The Polyplastic window is also fitted with
a night ventilation position where the
catch is set to the centre position on the
backing plate; in this position it may be
possible for rain to enter the motorhome
in adverse conditions.
TAPS
Kitchen Taps
Your new motorhome will be fitted with a
mixer tap.
CAUTION: The water temperature could be
very high so do not lift the lever with the tap
turned to the full left position. For winter
storage and to prevent frost damage the tap
swivel must be left in the centre up position.
Washroom Taps And Showers
Your motorhome will be supplied with either a
vanity mixer tap or separate shower mixer, or
with a combined mixer tap with retractable
shower head.
Note:
The water temperature could be very
high so do not lift the lever with the tap
turned to the full left position.
For winter storage and to prevent frost
damage the tap swivel must be left in the
centre up position.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
INTERNAL DOORS
Toilet / Washroom Doors
Toilet / washroom doors are fitted with a lever
lock, which is operated by pushing the lever
down. The level is spring-loaded and will
return to the closed position upon release. It
is recommend that the lever is always used
when the closing the door.
The door can be locked from the inside by
pushing the small lever downwards. To
unlock just push the small lever up. The door
can be unlocked from the outside by using a
flat head screwdriver on the turnbuckle.
Inside the bathroom
Outside the bathroom
Other Internal Doors
Other internal doors such as the wardrobe
and table storage locker are fitted with a
2-position button lock. Push the button to lock
the door and the button should remain flush
with the door. Push the button again to
release and the button should then protrude
from the door surface.
Magnetic Catches
Magnetic catches work
on contact with the
metal plate on the rear
of the door. Simply close
the door until the
magnet engages and
holds the metal plate.
Pulling the door towards
you with a moderate
force will be sufficient to disengage the
magnetic catch and open the door.
Locker Door Catches (Paddle Latch)
Your new Elddis Motorhome is fitted with
positive locking locker doors at high level.
These are operated by pressing down on the
tab within the centre of the handle to release
the internal catch.
Concealed Latch
To open the locker, press the latch and pull
the door towards you.
Small lever
Turnbuckle
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
THETFORD CASSETTE C260 TOILET
Introduction
The Thetford Cassette Toilet is a high quality
product. The toilet forms an integral part of
your caravan bathroom, thanks to its
functional design which combines modern
styling and ease of use. The C-260 Cassette
Toilet is manufactured from high quality
synthetic materials which makes it a durable,
user and maintenance friendly toilet.
The toilet is made up of two parts: a
permanently fixed part and a Waste Holding
Tank that is accessible from the outside. The
removable Waste Holding Tank is located
under the toilet bowl and can be removed via
a door on the outside of the caravan. The
Thetford Cassette Toilet is the solution to the
sanitary problem in your caravan!
The operating instructions cover Thetford
Cassette Toilet models C-260S, C-260CS
(models connected to the vehicles central
water tank) and C-260CWE (model with its
own flush-water tank). There are differences
in the use of these models. Please ensure
that you follow the instructions that apply to
your toilet model.
PARTS
a) Removable Seat and Lid
b) Swivelling Toilet Bowl
c) Blade Handle
d) Flush Button
e) Waste Holding Tank Level Indicator
f) Water Filling Door (only if toilet has own
flush-water tank)
g) Rotating Emptying Spout
h) Automatic Pressure Release Vent
i) Sliding Cover
j) Removable Mechanism
k) Vent Plunger
l) Pull-out Handle
m) Wheels
n) Blade Openener
o) Access Door to Waste Holding Tank
Optional Features
p) Electric Blade
q) Automatic Ventilator
r) Waste Pump-Out System
s) Waste Holding Tank Multi-Level Indicator
t) Flush-Water Tank Level Indicator (only if
toilet has its own flush-water tank)
Note: Optional features can be bought from
Thetford dealerships.
Preparing for use (standard)
1. Open the access door on the outside of
your caravan.
2. Remove the Waste Holding Tank by
pulling the safety catch (which holds the
tank in place) upwards.
3. Pull the Waste Holding Tank outward to
the stop. Tip it slightly and take the tank
fully out.
4. Place the tank upright and turn the
rotating emptying spout upwards. The
emptying spout ensures that the tank can
be easily and hygienically emptied.
5. Remove the cap, with the measuring cup
inside, from the emptying spout and pour
the correct dosage of Thetford toilet fluid
(see product label) into the holding tank.
This avoids unpleasant smells and keeps
the inside of the tank clean. Next add
approximately 2 litres of water - enough
to ensure that the bottom of the Waste
Holding Tank is covered. Far more
information on Thetford toilet fluids, see
last page of this manual. Screw the cap
back onto the emptying spout and turn
back to its original position.
Note: The Emptying Spout Measuring Cap is
supplied in the same packaging as this
manual.
CAUTION: Never add toilet fluid directly via
the blade or the toilet bowl as this could
damage the lip seal of the Waste Holding
Tank. Always pour the fluids via the emptying
spout.
6. Slide the Waste Holding Tank back into
its original position via the access door.
Make sure that it is secured with the
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Standard Optional
features
Control panel
(with optional
features)
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
safety catch. Close the access door and
lock it. Your Thetford toilet is now ready
to use.
CAUTION: Never use force if you cannot get
the tank back into place easily. This may
cause serious damage. If blockage occurs,
always check if the blade handle is in the
correct (closed) position.
7. For toilets with own Flush-Water Tank:
Open the water filling door and fill the
flush-water tank with the correct dosage
of Aqua Rinse. This Thetford toilet fluid
keeps the flush water fresh and improves
the flushing. Next, fill up the flush-water
tank with clean water (approximately 8
litres) using a ferry can or hose. Your
toilet is now ready to use.
Using the toilet (standard)
8. Turn the bowl to the desired position with
the lid closed and using both hands.
9. To activate the control panel, press the
flush-button once. The control panel
display will stay activated for
approximately 5 minutes. Run some
water into the bowl by pressing the flush
button again briefly.
10. The toilet may be used with the blade
open or closed. To open the blade, slide
the blade handle under the toilet bowl
sideways. After use, open the blade (if
still closed) and flush the toilet by
pressing the flush button for several
seconds (if necessary re-activate the
control panel). Close the blade after use.
CAUTION: If your toilet has its own
flush-water tank, please make sure that you
do not travel with a flush-water tank that is
too full. Do not travel with water in the toilet
bowl. Failure to adhere to this notice may
result in water damage to your motorhome.
Emptying
The Waste Holding Tank has a capacity of 18
litres and requires emptying when the red
light (LED) on the toilet control display lights
up, when the Waste Holding Tank only has
capacity for approximately 2 more litres,
which is no more than two to three further
uses.
Make sure that the blade is closed. Open the
access door located outside the vehicle, pull
the safety catch upwards and remove the
Waste Holding Tank.
11. Place the Waste Holding Tank in an
upright position (Pull-Out Handle at the
top, Wheels at the bottom). Slide the
handle sideways - to the front of the tank
- until it snaps out of its locked position.
12. Pull the handle up and wheel the Waste
Holding Tank to an authorised waste
disposal point.
13. Push the handle back into its locked
position. Turn the emptying spout
upwards and remove the cap from the
spout. Hold the Waste Holding Tank in
such a way that during emptying you can
operate the vent plunger with your
thumb. To empty the tank without
splashing, depress the vent plunger while
emptying the tank. After emptying, rinse
the tank and blade thoroughly with water.
CAUTION: Do not seriously shake the tank
or use high pressure water cleaners. This
may cause damage to the tanks interior.
Note: The vent plunger should only be
depressed once the emptying spout is
pointing downwards. Prepare the toilet for
re-use if required. Slide the Waste Holding
Tank into the toilet and close the access door.
Emptying with Optional Features
14. Waste Holding Tank Multi-Level Indicator:
The lower lamp indicates that the Waste
Holding Tank is almost empty; the middle
lamp indicates that it is more than half
full; when the upper lamp lights up, the
tank needs emptying as it can only take 2
- 3 further uses.
Note: The Waste Holding Tank Level
Indicator will flash when the holding tank is
not present. In this case the toilet will not
flush.
15. Waste Pump-Out System: When
activating the control panel this feature
automatically lights up. When the Waste
Holding Tank Level Indicator illuminates,
press the Waste Pump-Out button to
pump out the waste from the holding tank
into the vehicles waste tank. The button
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
will flash while the waste is being
pumped and will stop automatically (after
approximately 5 minutes) when all waste
has been transferred. If the vehicles
waste tank is full, the Waste Pump-Out
light will flash rapidly and no pump-out
will be possible until the central tank is
emptied. (Check the level of the vehicles
waste tank on the vehicles central
console). After the Waste Holding Tank
has been emptied, there will be
approximately 1.5 litres of waste left in
the tank. This is normal. Add 2 litres of
water and a correct dosage of Thetford
toilet fluids to the Waste Holding Tank.
CAUTION: It is vital that the correct amount
of toilet fluid is added to ensure the proper
breakdown of the waste in the holding tank.
Only use the system when the tank is full.
Using the system too often on an empty tank
can cause damage to the pump, which could
cause the system to fail.
Cleaning and Maintenance
The toilet should be cleaned and maintained
regularly, depending on the amount of use.
To clean Thetford toilets, we advise using
water and Thetford Bathroom Cleaner.
CAUTION: Never use bleach, vinegar or
other powerful household cleaners that
contain these substances. These may cause
permanent damage to the seals and other
toilet components.
Toilet Bowl
- Squirt Thetford Bathroom Cleaner into
the toilet bowl.
- Flush the toilet bowl with water and wipe
down the rest of the toilet with a damp
cloth.
- Clean seat and lid The seat and lid can
easily be removed: Lift the seat and lid
assembly and pull the round pins (inside
the assembly) outwards from the pin
holes. After cleaning, replace the seat
and lid by positioning the round pins in
front of the pin holes and push the lid and
seat downwards.
- To keep your flush water fresh and to
prevent deposits from forming in your
toilet bowl, add a correct dosage of Aqua
Rinse in your flush water tank, if present,
on your toilet.
Tip! For a really shining toilet, dry with a soft
dry cloth after cleaning.
Waste Holding Tank
To keep your Waste Holding Tank fresh and
clean, Thetford has developed a number of
different toilet fluids. Thetford toilet fluids
suppress smells, reduce formation of gas,
promote breakdown of toilet waste and
increase the life span of a mobile toilet. We
advise a thorough cleaning of the Waste
Holding Tank once each season. Next to
using Thetfords Cassette Tank Cleaner, the
powerful cleaning agent for the periodical
cleaning of the Waste Holding Tank of your
toilet, we suggest the following:-
- Remove the removable mechanism from
the Waste Holding Tank by turning it
anti-clockwise and rinse it under a tap.
- Remove the cover plate from the
Automatic Pressure Release Vent by
prising it up using a small screwdriver.
Use one hand to push the Automatic
Pressure Release Vent open while
holding the float of the Automatic
Pressure Release Vent on the inside of
the tank with the other hand. Push the
float upwards, turn it 180 degrees and
remove it from below. Remove the rubber
seal underneath the float. Rinse the float
and rubber seal under a tap. Replace the
rubber seal and float for the Automatic
Pressure Release Vent using the same
method in reverse.
The rubber seals in the toilet (the lip seal, the
mechanism seal, the automatic pressure
release vent seal and the cap seal) should be
regularly cleaned with water and treated with
Thetford High Grade Seal Lubricant. This will
ensure that the seals remain flexible and in
good condition. If the toilet is not to be used
for any length of time, it is important to treat
the seals with Thetford High Grade Seal
Lubricant after cleaning.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
CAUTION: Never use Vaseline or any
vegetable oil except olive oil. These may
cause leakage or malfunction. The lip seal is
a part of the toilet that is subject to wear.
Depending upon the extent and manner of
use, the seals will become less effective and
will need replacing periodically.
Winter operation
You can use your Thetford Cassette Toilet as
normal in cold weather as long as the toilet is
situated in a heated location. If there is a risk
of freezing we advise that the toilet is drained
by following the instructions under Storage.
For environmental reasons the use of
antifreeze, such as that used in car radiators,
is not recommended.
Storage
It is important that you follow the instructions
below if you do not expect to use your
Thetford toilet for a long (winter) period.
- Activate the Control Panel by pressing
the flush button. Open the blade and
press the flush button until water stops
flowing into the bowl. Close the blade.
Open the access door on the outside of
your caravan and empty the Waste
Holding Tank at an authorised waste
dump. Follow the instructions for cleaning
and maintenance. To allow the Waste
Holding Tank to dry, do not place the cap
back on the emptying spout of the tank.
16. If the toilet has its own flush-water tank,
place a sufficiently large bowl under the
drain tube to catch the remaining water
from the flush-water tank and remove the
drain plug. When no more water exits,
put the drain plug on the drain tube, put it
back in its original position and close the
access door. If the toilet is connected to
the vehicles water tank, please follow
your vehicles instructions for draining the
central water system. If your toilet is
optionally featured with a Waste
Pump-Out System, take out the Waste
Holding Tank and completely clean it
(see Cleaning and Maintenance). After
cleaning, fill it with water, put it back and
empty it via the waste pump-out system.
Repeat this twice.
Toilet unit malfunctions
Contact your dealer or a Thetford Service
Centre.
We advise draining the fresh water tank prior
to travelling. Antifreeze should not be
required if the motor home is heated. If you
do wish to use antifreeze, brands containing
the following properties may be used in the
fresh water tank:
Ethylene glycol
Mono-Ethylene glycol
Propane-diol
Glycerol
Ethane-diol
Glycol
Never use alcohol based antifreeze, i.e.
Methanol, Ethanol, and Iso-propanol.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
TELECO TV AERIAL
Instructions for the reception of horizontal or vertical polarity signals
In some areas certain TV signals are transmitted with horizontal polarity while others are
transmitted with vertical polarity.
This antenna can be positioned both horizontally and vertically by simply turning the knob at the
bottom of the mast.
By turning the knob to the
left, the antenna shifts to the
Horizontal position, by
turning it to the right, the
antenna shifts to the Vertical
position.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Connection to the amplifier
Connect the lead exiting from the pole to the ANT input of the amplifier. Connect with the
relevant lead, the TV connector of the amplifier with the television. Connect the amplifier to 12
Vdc source, making sure you do not invert the + and - terminals.
Operating Instructions
1) Rotate slowly the dB dial of the amplifier clockwise to the maximum +
2) Tune the television to a channel available in the area where you are located.
3) Rotate and lift the antenna via the suitable pole until you get the best image on the TV.
Useful Tips
Not all the television signals you can receive in the zone where you are located will necessarily
originate from the same direction. So if the quality of a programme image is poor try rotating the
antenna as the signal may be coming from a direction different from the others.
Gain Adjustment
With the dB dial turned all the way clockwise, amplifier sensitivity will be at maximum and it is
therefore able to receive the weakest signals. If, instead, the signals are too strong the images
on the TV screen can have some stop or macroblocks. In this case rotate the dB dial anti-
clockwise slowly until the image is perfect.
If the amplifier is connected to the
battery this switch allows to cut-off
the power.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
HOW TO USE YOUR TV AERIAL
Digital TV set-up guide
Connect aerial and power
Fix the TV to a
bracket or place on
a stable, flat surface,
then connect the
aerial cable and
power lead to the TV
and sockets.
Check the power is on
The aerial needs power to work correctly;
check that the power is switched on (Switch
on either the mains and/or battery power to
the vehicle) both power sources switch on
the aerial (12 Volts).
Tune in TV and choose transmitter
Switch on the TV and tune in the channels. If
the vehicle is moved or a different socket is
used you might need to re-tune TV. If the first
transmitter picked up has poor quality
pictures, then re-tune and pick another
transmitter.
With Digital TVs there will be a re-tune
button on the remote control use this feature
and then choose manual re-tune.
Most digital TVs will also allow you to choose
the transmitter which is normally available via
the Menu function.
This will vary by TV manufacturer so if you
have any problems undertaking this task
please refer to your TV manual.
TROUBLESHOOTING GUIDE
Check aerial/radio fuse
If there is no power, check the 5 amp fuse
located within the PDU marked radio is in
working order.
Check TV monitor
Check the TV is working correctly by
ensuring that the channels tune in correctly in
your home. If the TV does not pick up the
expected number of channels we would
recommend you get the TV checked out.
See step 6 shows how to tune your TV
Number of channels picked up from
your house connections
DTV : 0 Programme(s)
Radio: 0 Programme(s)
Data : 0 Programme(s)
DTV : 72 Programme(s)
Radio: 24 Programme(s)
Data : 21 Programme(s)
Check the coax lead is of good
quality
Check that the TV aerial lead is of good
quality (Normally cheap leads from the
supermarket give reception problems, they
are normally mass produced and made to a
wider tolerance).
Ensure the coax lead from the aerial socket
to the TV is suitable for digital reception
reception (if in doubt, ask for advice).
Check location for signal strength
Check that the digital tv signal strength where
the vehicle is situated is Very Good to Good.
Go to: www.digitaluk.co.uk
Enter the postcode and check signal
strength.
X
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Check aerial fuse
Connect aerial and power
Check the power is on
Tune in TV and choose transmitter
Check TV monitor
Check the coax lead is of good quality
Check location for signal strength
Check for obstructions
Understand digital signals
Note: Sometimes transmitters are being repaired or upgraded
Go to: http://www.digitaluk.co.uk/help_and_advice/engineering_works
Check if signal is OK that day / week.
Check there are no obstructions
Is the vehicle outside in an open space?
Check that the vehicle has no obstructions:
House lean to/canopy
Trees (also blowing in the wind)
House or other buildings
Hills
Large vehicles
In a valley etc.
Understand digital signals
Digital signals have what the industry calls
the Cliff effect.
The Cliff effect is either you have a picture or
not within a very small difference of signal
strength. This happens with both weak and
strong signals.
Troubleshooting guide - Checklist
Action or X
If after following this guide you still have
problems, contact your local Retailer or
Approved Workshop.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
HOW TO MAKE UP YOUR BEDS
Encore Day and Night
The front double bed is made up by lifting the two side beds up and pulling them together to
meet in the centre.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Whale Easi-Slide Socket
How to open the socket lid
Safety Information
This appliance is not intended for use by
persons (including children) with reduced
physical, sensory or mental capabilities, or
lack of experience and knowledge, unless
they have been given supervision or
instruction concerning use of the appliance by
a person responsible for their safety.
Children must be supervised to ensure
that they do not play with the appliance.
Any alteration to the appliance, misuse or
use of non-original Whale parts may
invalidate the warranty. Non observation
of the installation and operating
instructions will lead to cancellation of the
warranty and exclusion of liability claims.
It also becomes illegal to use the
appliance if incorrectly installed, and in
some countries may make it illegal to use
the vehicle.
Fig 1
Fig 2
Additional Safety Information for Main In,
Mains Out and Multimedia 3 in 1 Sockets
(Where Applicable)
All work must be carried out by a competent
person as defined by BS7671 Part 2/IEC
60364.
Safety
If the mains in or out supply cord is
damaged, it must be replaced by a
special cord or assembly available from
the manufacturer or its service agent.
For use in recreational vehicles only.
Additional Safety Information for Onboard
Tank Fill, On Board Tank Fill +12v and
Water In / Out Sockets ( Where Applicable)
For use in recreational vehicles with a
typical water system pressurised up to 3
bar.
When using the Water In Socket, Whale
recommends that you keep the o-rings
lubricated for easy and secure
connection/removal of the plug to socket.
Use a water-based lubricant such as
silicone grease. Please note: Do not
use vaseline or vegetable oil to
lubricate o-rings.
Additional Safety Information for External
BBQ Outlet Socket ( Where Applicable)
Whale BBQ sockets including the gas hose
connector must be installed and serviced by
a Qualified Gas Engineer in accordance with
these installation instructions and BS EN
1949-2011.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
WARNING: Care must be taken when
using the external BBQ outlet socket.
NEVER barbeque next to an awning or
tent.
WARNING: Only for use as an outlet point
for gas, never connect a gas bottle
directly to the outlet.
In the unlikely event of leaks in the gas
system, or if there is a smell of gas:
- Extinguish all naked flames
- Switch off all appliances and do not
operate any electrical switches
- Turn off all gas appliances
- Open windows and doors for ventilation
- Do not smoke
- Shut off gas connection
- Immediately ensure that the system is
thoroughly checked by a Qualified Gas
Engineer.
Regularly inspect gas tap to ensure
inside nozzle is free from debris, and gas
connection to the rear has not been
damaged.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Mobile Internet (Option)
If this option is applicable, your router has already been installed in the optimum position within
your vehicle. The location of the internal router may vary depending on vehicle layout. The
information below outlines the basic setup and how to get online. For more detailed information,
please refer to the manufacturers operating instructions supplied with your vehicle.
Get to know your Router
Credential Router Sticker (located on the reverse of the Router)
Right View
Left View
Power socket
Power LED
Mobile network type LEDs Mobile signal strength indication LEDs
Ethernet Ports
WAN LEDLAN LEDSIM Holder
Reset Button
Wi-Fi Antenna
Connector
Roam Antenna
Connector 1
Roam Antenna
Connector 2
Serial Number
Wi-Fi I.D.
Password Code
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Getting Online
Now your Roam is installed and you have
inserted the SIM card, its time to get
connected. To do this, you will need to be
using a device which can connect to a Wi-Fi
network such as a smart phone, Smart TV,
tablet or laptop.
1. Turn on router and allow 2 to 3 minutes
for the router to boot.
When ready, the router name will be
visible in your devices Wi-Fi settings.
.
1. Navigate to your devices
Wi-Fi settings and view
available Wi-Fi networks.
2. The Roam router will be
displayed as
RUT240_XXXX. The last 4
characters will be unique
to your Roam router.
If more than one Roam is
being used within close
proximity, the Wi-Fi
network name is displayed
on the back of the router.
3. Once you select this
network, you must enter
the password. This is also
printed on the back of the
router.
Note: Password is case
sensitive
4. You are now connected
and can begin using your
Roam.
Device Settings
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Factory Reset
At any time, the Roam router can be reset to
its factory settings using the reset button on
the side of the router. This will restore all
settings on the router, including:
Router SSID (network name) and
password to those listed on the back of
the router.
Web User Interface to the username and
password listed on the front of the router.
All custom settings will be deleted,
including any Wi-Fi connections you may
have added.
1. To complete the factory
reset, press and hold
down the reset button with
the supplied pin needle.
2. Hold for 6 seconds, until
all of the green LEDs on
the side of the router are
on.
Once released all 5 signal
strength LEDs will flash
together.
This indicates the start of
the reset process.
Note: If you dont hold
long enough, the router
will restart but not reset.
3. Allow 3 minutes for the
router to reset. Once reset
the Wi-Fi network will be
visible and available to
connect to.
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
Pop-up Wireless Charging and USB Device
Your vehicle is fitted with a wireless charging device, as shown in the image below.
Your device must contain wireless charging technology to be compatible with this charging
station. Your device can be charged on this charger both in the extended or stowed position, by
simply placing your device onto the charging pad.
The soft touch pad is spring loaded and can be pressed to either extend or retract the top of the
charging station. When in the extended position, two USB ports become visible and can be used
for additional hard wired charging or to interact with any other device as necessary.
POP - IP System
Soft touch charging pad
LED charging status indictor
USB x 2
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HOW TO USE YOUR MOTORHOMES EQUIPMENT
10-1
SECURITY
SECURITY
Theft deterrent, prevention and security of
your motorhome is taken very seriously at
Elddis. That is why we have provided a
combination of standard features and
optional extras designed to deter and prevent
thieves from stealing your property. And in
the unlikely event that they should succeed,
aid the identification, speedy recovery of your
property and assist in the prosecution of the
thief.
Tracker (Option)
Your motorhome can be fitted with
TRACKER.
Your dealer may have registered the
motorhome with TRACKER and confirmation
sent to you via email.
If it has not been registered you can easily do
it yourself.
Open the TRACKER registration portal
www.tracker.co.uk/elddis
TRACKER VLU and Motorhome VIN
Numbers are matched and confirmed with
the vehicle model
Enter Dealership name from dropdown menu
Enter customer details including email
address
Confirmation sent to customer email
One year subscription will begin
TRACKER will contact customer towards the
end of the one year subscription period with
the options available.
or call TRACKER directly on 0870 606 1269
Motorhome Theft
The theft of a motorhome can occur in the
most unlikely circumstances; from a
motorway service area, even from an owners
driveway. Secure all windows and doors
when your motorhome is unoccupied, even if
only for a short length of time.
VIN CHIP
VIN CHIP is the theft deterrent and
identification system for touring caravans and
motorhomes. VIN CHIP has been launched
to deter criminals looking to steal touring
caravans and motorhomes and help aid the
identification and recovery. VIN CHIP is
unique as it uses both visible and invisible
markings containing a specific 17 digit VIN.
10-2
SECURITY
11-1
CARE OF YOUR MOTORHOME
CARE OF YOUR MOTORHOME
This section of the guide is devoted to the
care, cleaning and general preservation of
your motorhome in order to retain its
showroom condition.
All the adhesives used to seal exterior
components are mould resistant but not
mould proof. In order to ensure that these
adhesive beads are maintained in the best
possible condition and that their appearance
does not become unduly affected by mould
growth, it is recommended that they are
regularly washed and cleaned using a
suitable proprietary caravan or car cleaning
wash product.
Exterior Body Shell
Elddis Motorhome Bodies are constructed
from the highest quality materials. The fully
insulated floor is a constructed timber frame
with plywood internal floor and a GRP
underskin for added water resistance and
insulation laminated together for strength.
The walls comprise an insulated foam
sandwich having one piece GRP sides for
ultimate resistance to minor damage and
vinyl coated plywood internal finish. Wooded
framing is positioned within the sandwich to
add strength. The latest technology is used to
produce the extremely well insulated and
robust, yet lightweight sections.
CAUTION: Under no circumstances should
an abrasive or harsh cleaner be used. Do not
use a pressure washer.
Glass Fibre Reinforced Plastic (GRP)
GRP components need to be washed,
waxed and taken care of like a car.
Chemicals and dirt can collect during
storage, and the gel coat can be stained or
marked when chemicals combine with rain or
dew. Most stains or marks can be removed
with Blue Diamond black streak remover, but
more stubborn marks may require a (fine grit)
rubbing compound such as Farcela G3. To
help keep your GRP components looking
almost like new, it is wise to wash the parts
monthly (or more frequently) using Autoglym
products, but avoid using strong alkaline (e.g.
trisodium phosphate) or acidic cleaners or
abrasives. Waxing the components once or
twice a year with a good grade paste wax will
help to maintain the colour and finish.
Acrylic Windows
Your motorhome is fitted with shatter
resistant acrylic windows. To preserve their
clarity and unblemished transparency it is
essential that the following cleaning
instructions are strictly adhered to: Road grit,
dust, sand, flies, bird droppings etc., should
be washed off using plenty of cold water do
not use a sponge to clean off heavy dirt
deposits. Any remaining dirt should be
washed off using a soft cloth and warm
water. Under NO circumstances should any
abrasive cleaning agents, household
detergents or proprietary cleaning fluids be
used. Wash the window again using only cold
water and dry off with chamois leather.
Please note: Should scratches appear on
the acrylic windows these can often be
removed with an acrylic polish. E.g. ICI
Perspex polish. Gentle polishing with a liquid
metal polish, i.e. Brasso may also have the
desired effect - consult your retailer BEFORE
attempting to remove any but the slightest
scratch.
Window Blinds & Flyscreens
To clean the blinds and flyscreens, moisten a
soft cloth or sponge with a small amount of
water and mild soap suds and gently wipe
dirt off. Allow to dry before retracting, failure
to do this could result in mildew forming.
ABS - Wheel Spats & Panels
To preserve the appearance of all ABS
panels and fittings road grit, dust, sand, flies,
bird droppings etc., should be washed off
using plenty of cold water. Any remaining dirt
should be washed off using a soft cloth and
warm water. Under NO circumstances should
any abrasive cleaning agents, household
detergents or proprietary cleaning fluids be
used. Wash the ABS material again using
only cold water and dry off.
Interior Walls
Your motorhome interior walls will only
require a wipe over with a damp cloth and
soap and water to keep them in a showroom
condition.
11-2
CARE OF YOUR MOTORHOME
Carpets, Upholstery And Curtains
Vacuum clean carpets and upholstery to
ensure a long life, marks on cushions can be
removed using a mild upholstery shampoo
with the minimum of water. Curtains should
be dry cleaned only.
Washroom And Handbasin Fittings
These should be cleaned using a non
abrasive household cleaner. Always put the
cold water into the hand basin before adding
the hot in order to preserve the finish of the
thermoplastic formed basin.
Cleaning instructions for all chrome plated
products (taps, wastes, bathroom
accessories, etc.)
Alcohol, solvents and solid detergents, liquids
containing acid or aggressive solutions, anti-
calcareous products, abrasive sponges or
steel wool should absolutely be avoided since
they could corrode in an irreparable way the
outer surface of the products.
Please Note: Under no circumstances
should alcohol, spirit or solvent-based liquids
be used on GRP or ABS plastic panels as
these substances may react with the material
and cause visible damage.
Shower Trays
Only clean your shower tray using soap and
water. Do not use chemical based cleaning
agents as this may attack the material of the
tray.
Water Systems
The water systems, and in particular storage
tanks, in motorhomes are susceptible to
contamination by bacteria if care is not taken
with their use and cleaning. The symptoms
caused by bacterial contamination are not
purely limited to gastro-intestinal diseases,
but may also manifest themselves as ear,
nose, throat, and eye or skin infections. It is
therefore important that you carry out the
following procedure prior to using the
motorhome each time, even if you boil or filter
all water you use for drinking.
Please note: If your motorhome is not going
to be used for an extended period of time
please refer to section 12-1 Storage.
Water Containers
(i) All water remaining in any water
container should be disposed of so that
the container is empty.
(ii) The outside of external water containers
should be thoroughly cleansed and
washed down to remove any dirt, dust or
other contaminant. Water at a suitably
hot temperature containing an
appropriate detergent is recommended
for this purpose. Water should then be
put into the container, swirled round, and
then emptied out.
(iii) All containers should then be totally filled
with water containing an appropriate
disinfectant / sterilising solution and
allowed to stand for the recommended
contact time.
(iv) The solution should be emptied from the
container.
(v) External containers should be inverted
whilst stored overnight (if possible).
(vi) Containers must be filled with mains
water only and mains water only should
be used for the above cleaning
procedure.
(vii) On no account should garden hoses be
used to fill water tanks.
Internal Water Systems
(i) Drain down the system. (Open all taps to
allow air in, enabling the system to drain
quickly).
(ii) Fill the system by using the pump with a
disinfectant / sterilising solution. (Check
that the solution at full strength appears
at all taps/showers). Allow to stand for
the recommended period of time.
(iii) Drain the system down completely.
(iv) Thoroughly clean the outside of all taps/
connectors with a cloth soaked in the
disinfectant / sterilising solution.
(v) Flush the system through with clean
drinking water until no traces of
disinfectant / sterilising solution can be
detected at any tap.
(vi) Suitable sterilising chemicals are
available from your Elddis Retailer,
accessory shop, chemists, or homebrew
shops. It is not, however, recommended
to use bleach or sodium metabisulphate.
11-3
CARE OF YOUR MOTORHOME
Thetford Toilet
WARNINGS
Cold Weather Use - To prevent freezing
during cold weather use, add antifreeze to
the toilet system fresh water tank. Use a
non-toxic (propylene glycol) type of
antifreeze. Refer to chart on container to
obtain level of protection.
Warmer Weather Use - In warmer weather
or longer intervals between emptying the
waste tank you may require additional
toilet fluid. Use only Thetford toilet fluid to
achieve the best results.
CAUTIONS
Never add toilet fluid directly into toilet
bowl.
Do not use strong household detergents
or cleaners that contain chlorine, solvents
or acid contents.
High Altitude and Hot Weather Use - with
large temperature differences and
changing heights during driving, pressure
can start to build up in the waste holding
tank, causing contents to splash upward
upon opening the valve blade if opened
too fast.
Changing A Wheel
Refer to base vehicle handbook.
11-4
CARE OF YOUR MOTORHOME
12-1
STORAGE
STORAGE
LONG TERM & WINTER STORAGE
If your motorhome is to be stored for any
length of time, especially over the winter
period, the following operations are
recommended:
(i) Ensure all windows, roof lights,
habitation and exterior locker doors are
closed firmly and locked.
(ii) Remove all soft furnishings which could
be affected by damp conditions
(iii) Clean the motorhome inside and out.
(iv) Drain the water system.
(v) For winter storage and to prevent frost
damage all taps must be left in the open
position. For those motorhomes with
lever taps please ensure the taps are left
in the central position.
(vi) All blinds and flyscreens should be left in
the retracted position. Check all fixed
ventilation apertures are not obstructed.
(vii) Ensure that the refrigerator/freezer
compartment doors are left open during
storage.
(viii) Check that the site you have chosen to
store the motorhome is open, fairly high
and dry and if possible not exposed to
gales etc.
Motorhome Covers
Covers may be used to protect your new
Elddis motorhome provided that the cover
used is of a breathable type.
Lower the TV antenna and ensure the cover
is well tied down to avoid the cover being
punctured.
Your motorhome must be ventilated every 4
to 6 weeks if it is to be stored with a cover in
place.
Battery Maintenance
Storage
Ensure that the leisure battery is fully
charged before placing the vehicle into
storage.
Check the battery state every month, if the
terminal voltage drops below 12.07V then re-
charging is necessary.
Charging should be carried out in a cool, dry
well ventilated area.
Do not place the battery onto cold surfaces
such as concrete as this will affect the
batterys ability to charge.
Should the motorhome be stored for a
prolonged period of time it is strongly
recommended that the motorhome is fully
serviced before the commencement of use.
Your retailer will ensure that your motorhome
is safe, secure and ready for your enjoyment.
Please note: It is recommended that you
place a bowl of salt within your motorhome to
absorb any moisture during the winter
months.
12-2
STORAGE
13-1
WARRANTY
MOTORHOME HABITATION
WARRANTY COVER
Introduction
At Elddis we are confident that our new
motorhomes are engineered using the latest
manufacturing techniques and advanced
materials technology ensuring that, when
buying one of our products, you are buying
the very best. We extend this philosophy to
our customers by offering long term peace of
mind and reassurance through our extensive
warranty cover.
Your warranty cover commences on the day
your new motorhome is purchased and
comprises of three key elements:
1. The base vehicle warranty cover is
provided by the original manufacturer
(details are included separately in the
user handbook). Please contact your local
base vehicle retailer direct for any base
vehicle warranty issues.
2. Three year Elddis manufacturers
warranty
3. Ten year Elddis body integrity warranty
Scope
This applies to all new products and is a guide
intended to give a brief overview of the
warranty terms applicable to your vehicle.
Conditions of use
Your new motorhome has been designed as a
leisure vehicle only. The warranty will not be
given if the vehicle is used under the following
circumstances.
Used for hire
Used as a permanent residence
Used for racing or time trials
Damage resulting from freezing, accident
or fire damage
Exclusions
No liability will be accepted for fair wear
and tear, including mould or discolouration
of adhesive. Damage including rodent
damage, wilful damage or negligence
from abnormal working conditions will not
be covered.
Condensation is not covered under the
warranty agreement.
Three year manufacturers warranty
Year 1 warranty - Covers all original
components, forming part of the original
product specification excluding normal wear
and tear.
Year 2 and 3 warranty Covers all original
components, forming part of the original
product specification, excluding the following
items:
Normal wear and tear
Microwaves
Batteries
Windows and glass
All soft furnishings including mattresses
(2-year warranty cover)
Entertainment equipment
LED lights
All panels and plastic products
Adjustments
Ironmongery and corrosion of metallic
components
Electrical connections
Floor coverings
We would recommend that customers have
their vehicle serviced on or before the due
date to ensure that all warrantable parts are
identified before the expiry of the component.
Ten year body integrity warranty
Elddis products are covered against water
ingress for 10 years from the original date of
purchase of a new product. (Reduced to 6
years for subsequent owners from 1st
owners original date of purchase). Covering
any water ingress through a permanently
sealed seam or joint.
13-2
WARRANTY
Reporting a fault
In the unlikely event that you experience a
problem with your motorhome please contact
your retailer.
It is with the retailer that your contract of sale
exists and consequently they have the
responsibility to ensure any complaints and
warranty issues are addressed. Any Elddis
approved Retailer / Service Centre are able
to undertake any warrantable work at their
convenience or discretion, but are not obliged
to do so, if the vehicle was not purchased
from them.
All Elddis products are classed as portable
and therefore all work under warranty
requires the motorhome to be delivered and
collected from the approved chosen Elddis
agent.
The cost of transporting the motorhome
by any means to and from the place of
repair is the responsibility of the owner.
In order to comply with the terms of the
above cover the following conditions must be
met.
Conditions attached to the warranty
cover
You must retain the original sales invoice
for the motorhome.
All new motorhomes must be registered
with Elddis within 6 weeks of purchase.
Your retailer can forward this information
to us. Please keep us informed of any
name or address changes by using the
Notification of Change to Name and
Address form.
The motorhome must have an annual
service and damp check carried out by
an Elddis approved Retailer / Service
Centre or NCC Approved workshop or
NCC equivalent standard as set out in
this handbook. Original invoices, service
checklists and damp reports must be
retained as proof that the annual services
have been carried out in accordance with
our warranty terms.
Service intervals:
a) In years 1, 2, and 4 through to 9 the
service must be completed no more
than 60 days either side of the
anniversary of the date of purchase.
b) In Years 3 and 10 the service must
be completed no more than 60 days
on or before the anniversary of the
date of purchase and must not
exceed this date.
c) For second owners the service in
years 3 and 6 must be completed no
more than 60 days on or before the
anniversary of the original date of
purchase. This date must not be
exceeded.
d) No service interval should exceed 14
months.
e) Failure to service the vehicle
within the specified time limits will
invalidate your warranty.
We would recommend that you have your
service carried out by an Elddis Approved
Retailer/Service Centre, who are able to
assist you should warranty work be required.
Should you choose to have your service
carried out by a non Elddis Approved agent,
an additional charge may be payable by the
customer to cover the second inspection.
The motorhome must be made available
for repair within 6 weeks of the date of
inspection for the purpose of carrying out
the repair work.
Elddis reserves the right to inspect the
vehicle before work commences. Failure
to do this may invalidate your claim.
Warranty work may only be undertaken
by an Elddis Approved Retailer/Service
Centre.
Elddis will pay the costs of remedial work
to the repairer, only after approved work
has been carried out. The cost of
transporting, towing or moving the
motorhome by any means to or from the
place of repair is the responsibility of the
owner.
The Policy is not retrospective and is
applicable to 2012 model year
motorhomes onwards.
13-3
WARRANTY
No liability will be accepted for any
consequential loss, damage, costs,
expenses or other claims for
compensation arising which were not
reasonably foreseeable by both parties
when the motorhome was originally
purchased.
No alteration may be made to the original
construction.
In the event of a dispute an arbitrator
may be appointed, this is a discretionary
service offered by us as appropriate.
Should we deem it necessary to appoint
an independent arbitrator, you may be
required to pay a 250 deposit in
advance of the inspection. If the arbitrator
finds in favour of the customer then the
deposit will be returned, otherwise the
customer will lose their deposit.
Elddis reserve the right to inspect the
motorhome at any time.
Mains electrics
It is recommended that you have your mains
electrics system inspected by a NICEIC
approved contractor every 3 years.
Transfer of ownership
If you purchase this vehicle as a used vehicle
it may be possible to transfer the unexpired
term of the warranty cover (up to a maximum
of six years commencing at the original date
of purchase from the first owner) and is as
follows:
1. Three year manufacturers warranty
2. A maximum of six years body integrity
warranty
The warranty is subject to the usual terms
and conditions set out in the handbook and
is only transferable on payment of a 50
administration fee. Full documentary
evidence that the motorhome has been
serviced annually should be provided at the
time of transfer, in accordance with the terms
and conditions of the warranty stated in the
handbook. Transfer of ownership must be
completed within three months of change of
legal ownership. Please complete the
Notification of Change of Ownership form in
your handbook. Failure to do this will negate
the remaining warranty.
This warranty does not affect the purchasers
statutory rights. The warranty shall be
governed and construed in accordance with
the laws of England and the parties
irrevocably submit to the exclusive
jurisdiction of the courts of England.
For second owners the service in years 3 and
6 must be completed on or up to 60 days
before the anniversary of the first owners
date of purchase and must not exceed this
date.
NON WARRANTY REPAIRS
Should you require any replacement parts for
your motorhome it is necessary that you
contact the Retailer from whom you
purchased the motorhome or any Elddis
approved Service Centre and give the
following information, which will help in
identifying the required component:
(i) Model and make of motorhome
(ii) VIN number
(iii) Description of required part
(iv) Photograph, size or diagram of required
part
Please note: All parts must be ordered and
supplied through an approved Retailer or
Service Centre.
REMEDIAL WORK
Elddis, together with its suppliers is
continually undertaking extensive research
into testing, remedial work procedures and
materials such as structural bonding
adhesives, gaskets and tapes. Therefore, if
for any reason your new motorhome is
damaged or requires remedial work then we
would recommend an approved Elddis
Retailer or Service Centre should undertake
such work.
All such work must be undertaken using only
approved Elddis genuine parts,
recommended structural bonding adhesive
and following Elddis procedures. Elddis will
also undertake to supply certain specialist
repairers with the necessary spare parts. In
this case, your selected repairer must contact
the PARTS DEPARTMENT with all enquiries.
Base vehicle warranty - Please refer to
base vehicle handbook and/or website.
13-4
WARRANTY
14-1
MOTORHOME CONSTRUCTION
MOTORHOME
CONSTRUCTION - MAIN
COMPONENTS
The following is a brief description of the
main components used in your motorhome.
More comprehensive descriptions can be
found in the equipment manufacturers
literature held in the Owners Information
Pack.
SOLID CONSTRUCTION BODY SHELL
Elddis Motorhome Bodies are constructed
from the highest quality materials. The fully
insulated floor is a constructed timber frame
with plywood internal floor and a GRP
underskin for added water resistance and
insulation laminated together for strength.
The walls comprise an insulated foam
sandwich having pre-coated aluminium
exterior surface or GRP and vinyl coated
plywood internal finish. Wooden framing is
positioned within the sandwich to add
strength. The latest technology is used to
produce the extremely well insulated and
robust, yet lightweight sections.
WINDOWS
Windows are all of a double glazed acrylic
construction and the door frames are
extruded aluminium.
INSULATION
Elddis motorhomes are built to comply with
grade 3 thermal insulation in accordance with
the European Standard BSEN 1645 part 1.
This states that an average temperature
difference of at least 35C between the inside
and outside temperatures should be
achieved when the outside temperature is
-15C and an internal temperature of 20C.
14-2
MOTORHOME CONSTRUCTION
15-1
ELECTRICAL DRAWINGS
ELECTRICAL DRAWINGS
ENCORE
15-2
ELECTRICAL DRAWINGS
16-1
GENERAL QUESTIONS
GENERAL QUESTIONS
Q: Where Can I Obtain Your Latest
Brochure?
A: Our latest brochures are available from
Approved Retailers or can be viewed and
printed from our website www.elddis.co.uk. A
request form can also be completed should
you wish to receive a printed copy of our latest
brochures.
Q: Why Is the Handbook Not Specific To My
Model?
A: Many of the components used in the
manufacture of our motorhomes are identical
throughout our model ranges, so we produce a
generic handbook, which covers all models
manufactured within a range for that season. If
the literature supplied with your motorhome
does not answer your question then please
contact your Retailer for further assistance.
Q. I Require Technical Or Other Information,
Who Can Help Me?
A. The majority of information you require is
available through your Elddis Retailer.
Q - Can You Tell Me The Second Hand Price
Of My Motorhome?
A - As a manufacturer we are not involved in
the second hand market. You should contact a
Retailer. They should be able to give some
indication of market value.
Q: Can I Fit A Bicycle Rack/Top Box/Air
Conditioning To My motorhome?
A: It may be possible to fit accessories to your
motorhome but this will depend upon the
internal construction of the roof/walls and
whether they can support the weight of the
accessory. If it is possible your Retailer will be
able to advise you, (or alternatively they will
obtain confirmation and a drawing where
necessary, from Elddis). Please note that
weight of any accessories will reduce your
User Payload allowance.
Q: My Interior Lights Are Not Working, What
Do I Do?
A: It is possible that all of the 230V mains
electrical equipment may not be operated
simultaneously. Check fuses, battery
connections and power supply (master light
switch). Refer to your Retailer for further
assistance.
PLEASE NOTE: The internal lights in your
motorhome will not operate whilst the
motorhome engine is running.
Q: Where Can I Get Spare Parts For My
Motorhome?
A: Retailers and service centre will be able to
source most parts you require. For details of
your nearest Elddis Retailer please refer to
our Find A Retailer section on our website, or
call 0371 964 2113 for assistance.
Q. How Many Years Will Spare Parts Be
Available For My Motorhome?
A. Elddis will endeavour to supply spare parts
for a motorhome, for at least 8 years from
new.
Q. Why Dont You Stock Parts At The
Elddis Factory?
A. Due to the volume of models we produce it
is not possible for us to maintain stock levels
of every individual component used in our
manufacturing process. We do stock
commonly requested items, but some items
must be made to order
Q. What If The Parts Are No Longer
Available?
A. Where an original part is no longer
available, whenever possible we will suggest
a suitable alternative if it is available.
Q: Who Can Service My Motorhome
Habitation?
A: Your supplying Retailer is obliged to
undertake your warranty work. However, any
Elddis Approved / Service Centre can
undertake the work, but this is at their
discretion. We will also accept services
completed by a NCC approved company, but
they will not be able to undertake warranty
work if they are not approved by Elddis.
Q. I Am Having Trouble Booking My
Motorhome in For Its Service, In Line With
The Requirements. What Timescale Is
Acceptable?
A. Please refer to the warranty section for the
terms and conditions of servicing. We would
recommend that you plan your services in
advance in order to meet the requirements.
16-2
GENERAL QUESTIONS
Q. I Have A Problem With My motorhome,
Who Can Help Me?
A. We would always recommend that you
contact your supplying Retailer. Your local
Elddis Approved / Service Centre, NCC
Approved Workshop or NCC equivalent
standard as set out in this handbook may be
able to assist. An inspection can then take
place and the necessary course of action
agreed.
Q. I Am Unhappy With The Service I Have
Received From My Retailer/Service
Centre, Where Do I Go From Here?
A. We would recommend that you write to
your Retailer/Service Centre, detailing your
problems and requirements, requesting a
response explaining how they will resolve
your complaint. A copy of your letter can also
be forwarded to Elddis Customer Care
Department, quoting the serial number of
your motorhome and the name of the
Retailer/Service Centre. Please be assured
that we will assist your Retailer/Service
Centre in resolving any problems.
Q. Where can I obtain a Certificate of
Conformity for my product?
A. Original certificate of conformity are
supplied with the product, duplicates are
chargeable and can be requested from our
customer care team. We endeavour to
provide a duplicate certificate of conformity
for any product manufactured from the year
2000 onwards.
If you have a product manufactured prior to
the year 2000, we are no longer able to
supply a duplicate certificate of conformity.
Additionally, due to the age of your vehicle
we are unable to account for any
modifications made following the initial
purchase. If you are looking to export the
vehicle, we recommend the vehicle is taken
for an individual vehicle approval (IVA) or
similar in the country of intended registration.
17-1
GLOSSARY
GLOSSARY
ABS - plastic
Acrylonitrile Butadiene Styrene Plastic the
material used for most of the large plastic
components within your motorhome.
Actual Laden Weight
This is the total weight of the motorhome
when loaded ready for use by the end user.
Aquaroll
Brand name used generically for a water
container that rolls so you dont need to lift it.
Battery Charger
This is required to keep a leisure battery
charged. All motorhomes include a charging
facility that operates via the mains hook-up.
Berth(s)
Sleeping place - Refers to the number of
people a motorhome can accommodate for
sleeping.
Blown Air Heating
A method of heating the living quarters of a
motorhome by use of a fan pushing air out
through a number of outlets.
Bunk Bed
This is a sleeping place, usually higher up
than a conventional bed. Often (but not
always) this can be folded or removed to
provide additional living space.
Propane
Is a form of Liquefied Petroleum Gas (LPG)
that normally comes in red cylinders. This
type of gas is most commonly used in the
UK.
Campingaz
This is the trade name of Butane gas.
Cassette Blind
This is a roller blind that is fitted as part of the
window assembly, often along with a
flyscreen, thus giving a neat installation.
Cassette Toilet
A form of chemical toilet found in modern
motorhomes, where the waste holding tank
can be accessed and emptied from outside.
Control Panel
Used as the description for the panel of
electrical switches and gauges governing
12V and mains electricity systems.
Dinette
This is a popular style of seating
arrangement where two seats or settees face
each other across a table.
Earth Leakage Circuit Breaker (ELCB)
ELCB Earth leakage circuit breaker - see
residual current device (RCD)
End Kitchen
A common term used to describe floor plans
that put the kitchen across the rear, usually
adjacent to a motorhome door on one side
and washroom on the other.
Essential Habitation Equipment
Those items and fluids required for the safe
and proper functioning of the equipment for
habitation as defined by the manufacturer of
the motorhome. This includes items such as
the leisure battery and gas cylinders, plus
water contained in the water heater etc.
Flyscreens
Mesh fittings for windows doors and roof
vents, to keep out insects etc.
Free-Standing Table
This is a table that, because of its leg design,
can be used inside or outside.
Full Service Pitch
This is a pitch that has individual provision for
fresh water supply and waste water disposal,
in addition to mains electricity and in some
cases TV aerial connection.
Gas Cylinder
This is a portable, pressurised container for
the storage of LPG.
Gas Cylinder Locker
Is the compartment on the motorhome for the
storage of gas cylinders.
Gas Drop out Holes
These are not part of the ventilation. LPG is
heavier than air, so holes through the floor
below gaspowered appliances allow any
leakage of gas to exit the habitation area.
17-2
GLOSSARY
Grey Water
This is the waste water from sink/shower.
Gross Vehicle Weight (GVW)
This is the weight of the vehicle laden to its
maximum, as defined by the manufacturer.
See also MTPLM.
GRP
Is Glass-reinforced plastic, but more
commonly known as glass fibre (not fibre
glass, which is a trade name
Handbook
This is an owners manual, a guide to the
workings of your motorhome.
Hardstanding
This is a pitch which has a hard surface
made of gravel, asphalt, concrete etc,
instead of grass.
Hook-Up
This is a facility on a pitch for connection to
mains electricity.
Ingress
Usually meaning water ingress, a possible
problem where water seeps in at the joins,
usually as a result of worn sealant.
Jack
This is a device for raising the vehicle so that
a wheel can be changed.
Kerb Weight
This is the empty weight of a motor vehicle
as defined by the manufacturer.
Layout
This is the Interior design and details where
furniture units are placed in relation to each
other.
Leisure Battery
This supplies the power for the motorhome
electrical systems and is sometimes called
an auxiliary battery.
Levelling
The process of ensuring that a motorhome is
level when sited on a pitch. It is important for
comfort and also to ensure the correct
functioning of the fridge and water systems.
LPG
Liquid Petroleum Gas, i.e. butane or
propane.
L-Shaped
This is a term where the seating area of a
motorhome is indeed Lshaped.
Mains Hook-Up
This is a site facility where you can plug into
a mains electricity supply.
Maximum User Payload
This is the maximum payload available for
the user including essential habitational
equipment.
MIRO - Mass In Running Order
Weight of the motorhome equipped to the
manufacturers standard specification.
Therefore the condition in which it leaves the
factory. Note that this does not include any
part of the user payload, including the
essential habitation equipment.
MTPLM - Maximum Technically
Permissible Laden Mass
The technical maximum permissible laden
weight of the motorhome, this must not be
exceeded.
NCC (National Caravan Council)
The only trade association representing
manufacturers, retailers and suppliers within
the motorhome industry.
Optional Equipment Payload
The payload provided by Elddis for any
factory fitted options that may be available.
Owners Club
This is a group of people who usually own
the same brand of motorhome and enjoy
meeting up for rallies.
Payload
The amount you can put into a motorhome.
Specifically the difference between the
Maximum Technical Permissible Laden Mass
(MTPLM) and the Mass In Running Order
(MIRO).
PDI
This is an inspection undertaken by the
Retailer prior to handover to the customer.
17-3
GLOSSARY
Pitch
A designated area of a motorhome site
allocated for the use of one outfit. Most sites
will be arranged with defined pitches.
Propane
Gas used in colder conditions and is usually
supplied in red cylinders.
RCD
This is a residual current device and is part of
the electrical system that will trip if there is
an electrical fault.
Gas Regulator
Safety device fitted between the gas cylinder
and the gas system of a motorhome, which
controls the pressure of gas being released
from the cylinder.
Road Lights
The external lights used while the vehicle is
traveling.
Roof Lights - See Roof Vent.
Roof Vent
Is an opening unit in the ceiling that lets in
ventilation and light, these vary in size, but
the best ones will have integral blinds and
flyscreens and are also called rooflights.
Semi-Rigid Pipe work
Is water pipes made of a semi rigid plastic
and are infinitely preferable to cheaper
convoluted piping which can act as a trap for
germs and smells.
Slats
Sometimes used for beds and can improve
ventilation to mattress cushions.
Space Heater
This is a type of heating equipment for the
living quarters. Modern units fitted offer gas
and mains-operation.
Speed Rating
This is the maximum speed at which a tyre
may be used, as marked on its sidewall.
SMMT
Society of Motor Manufacturers and Traders.
Torque Wrench
A form of spanner used to set nuts and bolts
to a specified degree of tightness. It is
recommended for adjustment of wheel fixings
on motorhomes.
User Payload
The weight of all items carried in the
motorhome.
U-Shaped Settee
Usually a reference to seating that literally is
U shaped.
Vehicle Kerb weight
The weight of the tow car often indicated in
the manufacturers specifications.
VIN - Vehicle Identification Number
This is a unique serial identification number
for a vehicle. All cars and motorhomes
should carry a VIN. Motorhomes are not
obliged to, but most of those sold in recent
years in the UK do.
Warranty
Are the terms and conditions that spell out
your rights with regard to servicing, repair or
replacement of parts as provided by the
manufacturer.
Wild Camping
Term used for staying overnight away from a
site. Illegal in many countries, but permission
may be granted by individual landowners.
17-4
GLOSSARY
18-1
SERVICE DOCUMENTS
In order to ensure your warranty remains valid an annual service must be carried out in
accordance with the requirements of this handbook. You are responsible for any charges
incurred for the service of your vehicle. If the annual service is performed by an authorised
Elddis Approved Retailer / Service Centre or NCC Approved Workshop then Erwin Hymer Group
UK Limited deems that the service has been performed correctly.
You may choose to have your annual service performed by an unauthorised repairer / service
centre and if you do it will be your responsibility to ensure that the service meets our
requirements.
We will ask you to provide a copy of the following documentation:
Damp report
Annual Habitation Service check list (to the minimum standard set out in this handbook)
Invoice / dated service stamp
If the Annual Service has not been performed in accordance with the requirements in this
handbook your warranty will be invalidated, however this will not affect your legal or statutory
rights as a customer.
Elddis will not pay any unapproved Service Centre for the undertaking of any warranty work.
Minimum service requirements
The service must be undertaken by suitably qualified personnel.
A full damp test check should be undertaken and damp readings recorded.
A service check must be performed to the minimum standards set out below.
MOTORHOME HABITATION ANNUAL SERVICE RECORD
Item Condition
Check the leisure battery is being charged from both the engine when
running, or with a multi-tester (caravans) and the mains charger
Leisure Battery (if fitted) - check condition of the battery & its compartment
Interior lighting & equipment - check operation and fuse rating
Awning light - check operation
Wiring earths - check for defects on all ELV circuits (Visual)
LV inlet plug & extension lead check condition & resistance across pins
Earth Bonding - visual inspection
ELECTRICAL SYSTEMS
Annual Habitation Service check list
Item Condition
Under slung tanks and pipes - check condition and security
Body Attachment - check security of body to the chassis
UNDERBODY
18-2
SERVICE DOCUMENTS
Item Condition
RCD unit - check operation of RCD test button and operations of MCBs
230V appliances - check operation
3 pin plug - check condition
ELECTRICAL SYSTEMS (continued)
Item Condition
Regulator and gas hose - check age performance and security
Perform a gas pressure check
LPG Tank (if fitted) - check security
Flame failure devices - check operation
Gas cylinder - check security
Gas dispersal holes - check they are clear from obstructions.
GAS SYSTEMS
Item Condition
Fridge - check operation from 12V, 230V & gas
Hob - check operation
Oven - check operation
Grill and fan - check operation
Water boiler Check operation
Heater - check operation and top up header tank with anti-freeze
(where applicable), bleed as necessary
APPLIANCES (check gas and electric operation)
Item Condition
Water pump & pressure switch - check operation
Taps and pipes - check operation
Water filter housing - check for leaks & replace filter
where necessary
Water system - check for leaks
Water Tanks (if fitted) - check security of all water tanks including
underslung tanks.
Toilet - check security, operation of flush pump and free from obstructions.
Drain down the system when checks are complete.
WATER SYSTEM
18-3
SERVICE DOCUMENTS
Item Condition
Rooflights - check all are free from obstructions, cracks and have a free
air flow
Floor vents - remove protective cover and check they are clear from
obstruction then refit covers
VENTILATION
Item Condition
Smoke and carbon dioxide detectors - check for operation via the test
buttons fitted, check battery condition.
Fire Extinguisher (if fitted) - check it is still within date
Fire Blanket (if fitted) - check it is still within date
Habitation door operation
FIRE & SAFETY
Item Condition
Doors and windows - check all catches are present and operating correctly.
Blinds and flyscreens - check condition and operation
Roof - check condition of roof.
Cab seats - check condition of the seats and seats belts
Floor - check condition of floor
Furniture - check condition of the furniture
Damp Test - undertake a damp test and record all readings taken.
Lubricate all locks
BODYWORK
18-4
SERVICE DOCUMENTS
ANNUAL HABITATION SERVICE RECORDS
1st SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
2nd SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
3rd SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
4th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
ANNUAL SERVICE RECORD
MOTORHOME MODEL .........................................................................................................
VEHICLE IDENTIFICATION NUMBER ..................................................YEAR .....................
5th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
6th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
18-5
SERVICE DOCUMENTS
7th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
9th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
11th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
8th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
10th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
12th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
13th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
14th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
18-6
SERVICE DOCUMENTS
15th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
17th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
19th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
16th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
18th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
20th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
21th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
22th SERVICE
DATE:
RETAILERS STAMP:
I/We certify that an annual service has
been carried out in accordance with the
manufacturers and NCC
recommendations.
19-1
CHANGE OF OWNERSHIP
NOTIFICATION OF CHANGE OF OWNERSHIP
If you purchase this vehicle as a used vehicle it may be possible to transfer the unexpired term of
the warranty cover (up to a maximum of six years commencing at the original date of purchase
from new). Please refer to the warranty section of the handbook for terms and conditions.
Please complete the attached form and post it to us along with the following information:
A copy of the V5 registration form
A copy of the habitation service handbook displaying a complete and up to date service
history, including service checklist and damp report.
A cheque for 50 made payable to Erwin Hymer Group UK Limited.
Transfer of ownership must be made within the first three months of any change of legal
ownership in order for the warranty cover to remain valid.
Erwin Hymer Group UK Limited Customer Care
Delves lane
Consett
County Durham
DH8 7PE
www.elddis.co.uk
This form is also available for you to print from our web site.
NOTIFICATION OF CHANGE OF OWNERSHIP
Previous owner details (if known):
Name: ............................................................................................................................................
Address: .........................................................................................................................................
.......................................................................................................................................................
................................................................................................ Post code: ....................................
Email: .............................................................................................................................................
New owner details:
Name: ............................................................................................................................................
Address: .........................................................................................................................................
.......................................................................................................................................................
................................................................................................ Post code: ....................................
Email: .............................................................................................................................................
Daytime telephone number: ........................................ Date of purchase: ....................................
Details of Motorhome:
Range: ................................................................. Model: .............................................................
Vehicle identification number (17 digits): .......................................................................................
* In order for you warranty to remain valid, your motorhome must have been serviced annually by an Approved
Retailer / Service Centre, NCC Approved Workshop or NCC equivalent standard as set out in this handbook.
If you do not want to receive information about products and services from Elddis, please tick.
.......................................................................................................................................................
19-2
CHANGE OF OWNERSHIP
20-1
CHANGE OF ADDRESS
NOTIFICATION OF CHANGE TO NAME AND ADDRESS
In order that we can provide you with the very best level of service we ask that you keep us
informed of any changes to your contact details.
Should your details change please complete the online form on our website, in our Customers
section. Alternatively, please complete the attached form and post to us:
Erwin Hymer Group UK Limited Customer Care
Delves Lane
Consett
County Durham
DH8 7PE
www.elddis.co.uk
NOTIFICATION OF CHANGE TO NAME AND ADDRESS
Previous details:
Name: ............................................................................................................................................
Address: .........................................................................................................................................
.......................................................................................................................................................
................................................................................................ Post code: ....................................
Email: .............................................................................................................................................
New details:
Name: ............................................................................................................................................
Address: .........................................................................................................................................
.......................................................................................................................................................
................................................................................................ Post code: ....................................
Daytime telephone number: ........................................ Date of purchase: ....................................
Email: .............................................................................................................................................
Details of your Motorhome:
Range: ................................................................. Model: .............................................................
Vehicle identification number (17 digits): .......................................................................................
If you do not want to receive information about products and services from Elddis, please tick.
.......................................................................................................................................................
20-2
CHANGE OF ADDRESS
21-1
INDEX
A
Alarm system ........................... 10-1
Automatic Charging System....... 8-2
B
Battery Installation...................... 8-1
Battery Maintenance ........ 8-1, 12-1
Bed make up ............................ 9-45
Bicycle racks .............................. 3-2
Bulb Ratings ............................... 8-3
C
Caravan Construction -
Main Components
Windows ............................... 14-1
Care of your Motorhome .......... 11-1
Charging System........................ 8-2
Code of Practice
Remedial Work ..................... 13-3
D
Door operation ........................... 9-1
Doors........................................ 9-35
E
Electrical System........................ 8-1
Electricity .................................... 6-1
12v Systems ........................... 6-1
Connecting To Mains Supply .. 6-1
Disconnecting Mains Supply .. 6-2
Generator/Charger ................. 6-1
Mains Supply .......................... 6-1
Overseas Electrical
Connection .......................... 6-2
Power Supply Charger ........... 6-1
Entertainment System .............. 9-41
INDEX
G
Gas............................................. 6-3
Connection ............................. 6-3
Hoses ..................................... 6-5
Regulator ................................ 6-3
Gas Regulator ............................ 6-4
Gas Safety Advice ...................... 7-1
Generators / Charger ................. 8-1
Glossary ................................... 17-1
H
Heating System
Alde ...................................... 9-13
I
Insulation .................................. 14-1
L
Levelling ..................................... 5-1
Loading ...................................... 3-1
M
Mains Unit .................................. 8-1
Motorhome Construction -
Main Components
Solid Construction
Body Shell ......................... 14-1
N
Notification of Change of
Ownership ......................... 19-1
Notification of Change to
name and address ............ 20-1
R
RCD ........................................... 8-2
Refrigerator .............................. 9-11
Rooflights ................................. 9-33
21-2
INDEX
Designed and Printed by Preset Graphics Ltd. Tel: 01332 549278. (MY2022. Ref: 21814)
S
Safety, general ........................... 2-1
Security .................................... 10-1
Service records ........................ 18-4
Site Regulations ......................... 5-1
Storage
Long Term & Winter .............. 12-1
T
Taps.......................................... 9-34
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