Denon Heos Amp HS2 Owner's Manual PDF

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Wireless Amplifier

Owners Manual HEOS Amp HS2

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Contents Setup Use Troubleshooting Status LED Appendix

1

Introduction 5 Before your begin 6

System requirements 6 Network requirements 6 Controller requirements 7

Getting to know your HEOS Amp 8 Front panel 9 Controls 10 Back panel 11

Placing your HEOS Amp 12 Connecting external devices 13

Connecting speakers 13 Connecting a subwoofer 14 Connecting an audio playback device 14 Connecting a USB storage device 15

Powering your HEOS Amp 16 Getting the HEOS app 16

Setting up your first HEOS Amp 17 Adding more HEOS devices 18

Adding wired HEOS devices 18 Adding wireless HEOS devices 18

Using your HEOS Amp 19 Selecting a room 19 Listening to radio 20 Playing music stored on your mobile device 20 Playing music from your networked PC or NAS 21 Playing music from an external audio device 22 Streaming an external audio device to any HEOS device 23 Playing music from a USB device 24

Playing music from Bluetooth device 25 Pairing the HEOS device with your Bluetooth devices 25

HEOS account 26 What is a HEOS account? 26 Why do I need a HEOS account? 26 Signing up for a HEOS account 26 Changing your HEOS account 26

Playing from streaming music services 27 Adding a music service 27 Changing music service settings 27

Managing inputs 28 Changing the name of the inputs 28 Hiding an input 28

Managing your phone 29 Listening to the same music in multiple rooms 30

Grouping rooms 30 Ungrouping rooms 31 Grouping all rooms (party mode) 32 Ungrouping all rooms 33

Using the now playing queue 34 Play Now 34 Play Now & Replace Queue 34 Play Next 34 Add to End of Queue 34

Rearranging the now playing queue 35 Deleting songs from the play queue 35 Deleting all songs from the play queue 36 Saving playlists 36 Performing repeat and shuffle playback 36

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Using the favorite 37 Adding to HEOS favorite 37 Deleting station from the HEOS favorite 37

Making adjustments 38 Changing the name of a HEOS Amp 38 Changing the wireless network connection 38 Adjusting the equalizer 39 Adjusting the balance 39 Adjusting the audio quality 39 Adjusting the volume limit 40 Adjusting the status light brightness 40 Advanced settings 41

Network settings 41 About wireless power saving 41 Firmware upgrade 42 About 42

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Updating your system 43 Advanced features 44

Sharing music from your mobile device 44 Wireless performance 44 Submit diagnostics 45 Resetting your controller app 45

Power management 46 Power modes 46

Quick Start Mode 46 Deep Standby 47 Off 47

Basic troubleshooting 48 My HEOS device wont connect to my network using the audio cable 48 Cannot pair a Bluetooth mobile device with the HEOS device 49 Cannot hear Bluetooth music 49 My HEOS device turns off and the status LED flashes in red 50 Music cuts out or delays sometimes 51 I hear a delay when using the external input with my TV 51 I hear distortion when using the AUX input 52 Connecting to a WPS network 52 Resetting your HEOS device 53 Restoring the HEOS device to factory defaults 53 Contact Denon 54

Status LED table 55 Supported file types and codecs 62

Supported audio formats (Optical) 62 Specifications 63 Information 65

Trademarks 65

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Thank you for purchasing this HEOS product. To ensure proper operation, please read this owners manual carefully before using the product.

NOTE 0 THIS DOCUMENT CONTAINS INFORMATION THAT IS SUBJECT TO CHANGE WITHOUT NOTICE.

For latest information, please visit http://www.HEOSbyDenon.com

Introduction The HEOS Amp is part of the HEOS wireless multi-room sound system that enables you to enjoy your favorite music anywhere and everywhere around your home. By utilizing your existing home network and the HEOS app on your iOS or Android device, you can explore, browse, and play music from your own music library or from many online streaming music services. 0 True multi-room audio - play different songs in different rooms or the same song in every room 0 Utilizes your existing home wireless network for quick and easy setup 0 Industry leading microsecond audio synchronization between HEOS device 0 Legendary Denon audio quality 0 If you are in a hurry, you can be enjoying great sounding music in no time by following the steps outlined in the HEOS Quick Start Guide (packaged with

your HEOS device).

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HEOS Amp QUICK START GUIDE HS2

Please continue reading this Owners Manual for more detailed information about the features and benefits of your HEOS Amp.

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Before your begin NOTE

0 If you have already installed at least one HEOS device, please skip to the section Adding more HEOS devices. (v p. 18)

System requirements Before you begin installing your first HEOS device, please make sure you understand and meet a few basic requirements.

o Network requirements Wireless Router - In order to use your HEOS music system, you must have a working wireless (Wi-Fi) or ethernet network in your home. Even when connected to an Ethernet network, a Wi-Fi connection to the router is required to control the system using the HEOS Control app. If you do not have a wireless network, please contact your local Denon dealer or electronics retailer to assist you with purchasing and installing a wireless network in your home. High Speed Internet Connection - HEOS accesses the Internet to stream music to your home from many popular online music services. HEOS is also designed to provide you with software updates, which are delivered via your home Internet connection. DSL, Cable, and Fiber services will provide the best experience and reliability. You may experience performance issues with slower Internet connections like satellite based services.

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o Controller requirements You can control your HEOS wireless multi-room sound system using the free HEOS app on any iOS or Android mobile device that meets these minimum requirements:

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iOS Minimum Requirements 0 iOS version 8.0 or later 0 iPhone 4S or newer 0 iPad 2 or newer 0 iPod touch (5th generation) or newer

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Android Minimum Requirements 0 Android OS version 4.0 or later 0 All resolutions

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Getting to know your HEOS Amp Unpack your HEOS Amp from the box and verify that the following items are included: A HEOS Amp B Quick Start Guide C Safety Instructions

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QUICK STRT GUIDE

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D Warranty (North America model only) E Extended Protection Plan (North America model only)

F Audio/Setup cable

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G Ethernet cable H Power cord

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NOTE 0 Please use the power cord included in the box for your device.

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o Front panel

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q

A Status LED Please refer to the Status LED table for LED color and state meaning. (v p. 55)

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o Controls

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q

w

A Volume up/down buttons (+, ) Adjusts the HEOS devices volume level up or down.

B Mute button (:) Mutes or unmutes the HEOS devices volume.

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10

o Back panel

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IMPEDANCE : 4 16 Class 2 Wiring

WOOFER SUB

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

q

y u o Q0i

r tew

Q1

A AC inlet (AC IN) Used to connect the power cord. (v p. 16)

B Bluetooth button (V) Used in the Bluetooth pairing settings. (v p. 25)

C Digital Audio Input (OPTICAL IN) Used to connect audio devices with a digital optical cable. (v p. 14)

D USB Input (USB 5 V/1 A) Used to connect USB storage devices. (v p. 15)

E NETWORK connector Used to connect this unit to a wired Ethernet network. (v p. 18)

F Speaker terminals (SPEAKERS) Used to connect speakers. (v p. 13)

G Subwoofer connector (SUBWOOFER) Used to connect this unit to a powered subwoofer. (v p. 14)

H Analog audio connectors (LINE IN) Used to connect audio devices with a stereo RCA cable. (v p. 14)

I AUX jack (AUX IN) Used to connect audio devices with a 1/8 inch (3.5 mm) cable. (v p. 14) Used to add the HEOS device to your wireless network. (v p. 17)

J CONNECT button Used for Wi-Fi setup.

K Connect in status LED Indicates the status of this unit. (v p. 55)

Contents Setup Use Troubleshooting Status LED Appendix

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Placing your HEOS Amp The HEOS Amp is designed to add HEOS multi-room audio functionality to an external device which offers audio amplification. You should place your HEOS Amp in a convenient location near the speakers you are connecting it to. 0 The HEOS Amp must be within range of your wireless network. 0 The HEOS Amp is not waterproof. Do not place it near any water source and do not leave it outside in the rain or snow.

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Connecting external devices o Connecting speakers

Carefully check the left (L) and right (R) channels and + (red) and (black) polarities on the speakers being connected to this unit, and be sure to connect the channels and polarities correctly.

1 Peel off about 3/8 inch (10 mm) of sheathing from the tip of the speaker cable, then either twist the core wire tightly or terminate it.

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2 Turn the speaker terminal counterclockwise to loosen it.

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3 Insert the speaker cables core wire to the hilt into the speaker terminal.

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4 Turn the speaker terminal clockwise to tighten it.

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NOTE 0 Disconnect this units power plug from the power outlet before connecting the

speakers. Also, turn off any connected powered subwoofers. 0 Connect so that the speaker cable core wires do not protrude from the speaker

terminal. The protection circuit may be activated if the core wires touch the rear panel or if the + and sides touch each other.

0 Never touch the speaker terminals while the power cord is connected. Doing so could result in electric shock.

0 Use speakers with an impedance of 4 16 /ohms. The protection circuit may be activated if speakers with an impedance other than specified are used.

0 Depending on the speakers that are connected, the protection circuit may activate and the power may be turned off when music is played at a high volume (The Status indicator flashes in red). If this happens, configure the Volume Limit setting. (v p. 40)

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IMPEDANCE : 4 16 Class 2 Wiring

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

WOOFER SUB

wq

(R)

wq

(L)

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o Connecting a subwoofer Connect the SUB WOOFER output to an input on your powered subwoofer or your subwoofer amplifier.

IMPEDANCE : 4 16 Class 2 Wiring

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

WOOFER SUB

IN

Subwoofer with built-in amplifier

o Connecting an audio playback device Connect the LINE IN, AUX IN or OPTICAL IN input to an audio playback device (CD player, portable music player, etc...) using the appropriate cables.

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IMPEDANCE : 4 16 Class 2 Wiring

WOOFER SUB

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

R L

R L

AUDIO

AUDIO

R L OUT OUT

OPTICAL

AUDIO

HEADPHONE

Portable audio

Digital device

Analog device

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o Connecting a USB storage device Connect a FAT32 formatted USB storage device containing digital music files to any available USB port.

IMPEDANCE : 4 16 Class 2 Wiring

WOOFER SUB

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

USB memory device

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Powering your HEOS Amp Connect the power cord included in the box to the back of the HEOS Amp and the plug to a wall outlet.

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IMPEDANCE : 4 16 Class 2 Wiring

WOOFER SUB

SPEAKERS

NETWORKOPTICAL IN USB

CONNECTAUX INLINE IN

5V1A

for North America (AC 120 V, 60 Hz)

for Europe (AC 220 - 240 V, 50/60 Hz)

Getting the HEOS app The HEOS app is the heart of the HEOS experience. Using your mobile device and the HEOS app, you can setup, browse, explore, and control your HEOS system right in the palm of your hand, from anywhere in your home. Download the HEOS app for iOS or Android by searching App Store, Google Play store or Amazon App Store for HEOS.

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For the purpose of improvement, the specifications and design are subject to change without notice.

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Setting up your first HEOS Amp Once you have placed your HEOS Amp in your listening room and have downloaded the HEOS app, you are ready to configure your HEOS Amp for music playback. This involves following a few simple steps to get the HEOS Amp connected to your existing home network:

Caution 0 DO NOT connect the Ethernet cable if you are connecting your HEOS Amp to a wireless network. If you are connecting the HEOS Amp to a wired

network, use an Ethernet cable to connect the HEOS Amp to your network or router.

1 Make sure your mobile device is connected to your wireless network (the same network you want your HEOS Amp connected to). You can check this in the Settings - Wi-Fi menu of your iOS or Android device.

NOTE 0 If your wireless network is secure, make sure you know the password to join

your network.

2 Make sure you have the included Audio/Setup cable handy.

3 Launch the HEOS app on your mobile device.

4 Tap the Setup Now button at the top of the screen.

5 Follow the instructions to add the HEOS Amp to your wireless network. The Wi-Fi settings from your mobile device will be copied to the HEOS Amp via the audio cable.

NOTE 0 If you have any problems connecting your HEOS device, jump to the

Troubleshooting section. (v p. 48)

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Adding more HEOS devices The HEOS wireless multi-room sound system is a true multiroom audio system that automatically synchronizes audio playback between multiple HEOS devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system.

Adding wired HEOS devices Just connect the HEOS devices to your home network using an Ethernet cable and the HEOS devices will appear on your HEOS app as a new room in the Rooms screen. At your convenience, you can assign a name to the HEOS devices to indicate which room you have it placed in.

0 Use only a shielded STP or ScTP LAN cable which is easily available at electronics stores (CAT-5 or greater recommended). 0 Do not connect a Network Connector directly to the LAN port/Ethernet connector on your computer.

Adding wireless HEOS devices You can add additional wireless HEOS devices to your HEOS system by selecting Add Device from the HEOS apps settings menu and follow the instructions:

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1 2 Add Device

SettingsMusic

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Using your HEOS Amp Once you have your HEOS device connected to your network and the HEOS app installed on your mobile device, its easy to start enjoying your favorite music. You can listen to something different in every room or the same music perfectly synchronized in all rooms. Its up to you!

Selecting a room If you have more than one HEOS device, you must tell the HEOS system which one you want to control:

1 Tap the Rooms tab.

2 Select the Room you want to control.

3 Select the Music tab to select a music source or the Now Playing tab to control what is currently playing in the selected room.

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1

2

3 Now PlayingMusicRooms

Song Name 5

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Outside

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

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Listening to radio The HEOS system includes access to more than 100,000 free internet radio streams from all corners of the globe via the TuneIn radio service. Just select the TuneIn logo from the main Music menu and browse among the 100,000 stations neatly organized into popular categories and select a station that appeals to your mood.

NOTE 0 If you have a TuneIn account, you can sign into the TuneIn service under

Settings - Music Sources - TuneIn, and access all of your My Favorites TuneIn stations.

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Audio signal

Playing music stored on your mobile device

1 Tap the Music tab.

2 Select This iPhone/iPod/iPad/Phone.

3 Browse the local music on your phone and select something to play.

Audio signal

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Playing music from your networked PC or NAS

1 Select Music Servers from the Music tab.

2 Select the name of your networked PC or NAS (Network Attached Storage) server.

3 Browse the music on your PC/NAS and select something to play.

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NAS (Network Attached PC Storage)PC

Audio signal

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Playing music from an external audio device

1 Connect an external audio device to the digital optical, analog RCA stereo or analog 3.5mm stereo input on the back of the HEOS Amp.

2 Select Inputs from the Music tab.

3 Select the name of the HEOS Amp and which input to which you connected the audio device in step 1.

4 Initiate playback on the audio device.

NOTE 0 When a stereo audio cable is connected to AUX IN, the source automatically

switches to Inputs. .

Audio signal

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Streaming an external audio device to any HEOS device

The sound from the audio device can be played directly on the selected device or digitized and sent over your network to other HEOS devices.

1 Connect an external audio device to the digital optical, analog RCA stereo or analog 3.5mm stereo inputs on the back of the HEOS Amp.

2 Select Inputs from the Music tab.

3 Select the name of the HEOS Amp and which input to which you connected the audio device in step 1.

4 Initiate playback on the audio device.

NOTE 0 When a stereo audio cable is connected to AUX IN, the source automatically

switches to Inputs. .

Audio signal

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Playing music from a USB device 1 Insert a FAT32 formatted USB device into the USB port

on the back of the HEOS Amp.

2 Select USB Music from the Music tab.

3 Select the name of your HEOS device.

4 Browse the music on your USB device and select something to play.

NOTE 0 It may take several minutes for the name of your HEOS device to appear in the

USB Music list if you have a large number of files on your USB device. 0 It is not possible to connect and use a computer via the USB port of this unit using

a USB cable. .

Audio signal

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Playing music from Bluetooth device o Pairing the HEOS device with your Bluetoothdevices 1 Activate the Bluetooth setting on your mobile device.

2 Press and hold the Bluetooth button (V) located on the back of the HEOS Amp for 3 seconds and release the button when you see a pattern of two green flashes on the status LED.

3 Select HEOS Amp from the list of available Bluetooth devices. In a few seconds your mobile device will indicate that it is connected to your HEOS Amp.

4 Play music using any app on your device. The sound will now play from the HEOS Amp.

NOTE 0 Disconnect and reconnect Bluetooth connections from your Bluetooth

device.

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Audio signal

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HEOS account o What is a HEOS account?

A HEOS account is master account or keychain for managing all of your HEOS music services with one single username and password.

o Why do I need a HEOS account? With the HEOS account you just have to enter your music services login names and passwords one time. This allows you to easily and quickly use multiple controller apps on different devices. You just log into your HEOS account on any device and you will have access to all of your associated music services, play history and custom playlists, even if you are at a friends house listening to music on their HEOS system.

o Signing up for a HEOS account You will be instructed to signup for a HEOS account the first time you try to access any music service from the main Music menu of the HEOS app.

o Changing your HEOS account 1 Tap the Music tab.

2 Select the Settings a icon in the upper left corner of the screen.

3 Select HEOS Account.

4 Change your location, change your password, delete your account or sign out of your account.

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Playing from streaming music services A music service is an online music company that provides access to vast music collections via free and/or paid subscriptions. Depending upon your geographical location, there are several options to choose from. For more information about which services are available in your area please visit http://www.HEOSbyDenon.com

o Adding a music service Once youve setup your HEOS account, you can add supported music services to your HEOS system by tapping on the music service logo in the Music tab. Follow the instructions on the screen to add your username and password for the selected music service. You only have to enter your account information once as the HEOS account service will securely remember your login information so you dont have to enter it each time you want to play music from the music service. Additional music services may be available under Settings - Music Sources - Online Music.

o Changing music service settings 1 Tap the Music tab.

2 Select the Settings a icon in the upper left corner of the screen.

3 Select Music Sources.

4 Select Online Music.

5 Select the name of the online music service you want to edit.

6 Sign out, then sign in again to associate your username and password with your HEOS account.

7 Select Hide for Now to prevent the service logo from appearing on the main Music menu.

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Managing inputs If you connected external audio source components to any of your HEOS devices inputs, you can rename the default input names to describe the actual source or hide any inputs that are not being used.

1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu.

2 Select Music Sources.

3 Select Inputs.

4 Select the HEOS devices which you connect your external audio source device to.

o Changing the name of the inputs 1 Select the name of the input you want to edit.

2 Select Name.

3 Select or enter a new name to describe the source that you connected.

4 Select the Save button to save your changes.

o Hiding an input 1 Select the name of the input you want to edit.

2 Toggle Hide Input to ON to prevent this input from appearing under the Inputs tile on the main Music menu.

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Managing your phone Your smartphone or tablet can be hidden if it does not need to be in the Music Sources menu.

1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu.

2 Select Music Sources.

3 Select This iPhone/iPod/iPad/Phone.

4 Toggle This iPhone/iPod/iPad/Phone to OFF to prevent the service logo from appearing on the main Music menu.

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Listening to the same music in multiple rooms

The HEOS system is a true multiroom audio system that automatically synchronizes audio playback between multiple devices so that the audio coming from different rooms is perfectly in sync and always sounds amazing! You can easily add up to 32 devices to your HEOS system. You can join or group up to 16 individual HEOS devices into a group of HEOS devices that function as if they were a single HEOS device.

o Grouping rooms 1 Tap the Rooms tab.

2 Press and hold your finger on room that is not playing music.

3 Drag it into the room that is playing music (indicated by the red outline) and lift your finger. The two rooms will be grouped together into a single device group and both rooms will be playing the same music in perfect sync.

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1

32

Now PlayingMusicRooms

Song Name 1 Dining

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 3

Song Name 3

Song Name 2

Song Name 2

Song Name 1

Bedroom

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Drag a room out of this group to ungroup it

Living+Kitchen

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o Ungrouping rooms 1 Tap the Rooms tab.

2 Press and hold your finger on room that you want to remove from the group.

NOTE 0 You can not remove the first room that started playing the music before

grouping.

3 Drag it out of the group and lift your finger. Music will stop playing in the room you dragged out of the group but will continue playing in any remaining rooms.

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1

32

Now PlayingMusicRooms

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

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o Grouping all rooms (party mode) You can easily group 16 rooms together into Party Mode by using a pinch gesture.

1 Tap the Rooms tab.

2 Place two fingers on the screen over the list of rooms.

3 Quickly pinch your two fingers together and release. All of your rooms will be joined together and begin playing the same music in perfect sync.

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1

2

3

Now PlayingMusicRooms

Song Name 1

Bedroom

Dining

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Drag a room out of this group to ungroup it

Dining+Living+...

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o Ungrouping all rooms You can easily ungroup all of your rooms and exit Party Mode by using a spread gesture.

1 Tap the Rooms tab.

2 Place two fingers close together on the screen over list of rooms.

3 Quickly spread your two fingers apart from each other and release. All of your rooms will be ungrouped and music will stop playing in every room (except the original master room that was playing before you grouped the rooms together).

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1

2

3

Now PlayingMusicRooms

Song Name 1

Bedroom

Dining

Dining

Kitchen

Drag one room into another to group them

Rooms

Now PlayingMusicRooms

Song Name 4

Song Name 3

Song Name 2

Song Name 1

Bedroom

Dining

Living

Kitchen

Drag one room into another to group them

Rooms

Living

Drag a room out of this group to ungroup it

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Using the now playing queue HEOS uses a Now Playing Queue to line up music that you want to listen to. Music can be selected from any of your local or online music sources (as long as they are not preprogrammed radio or station type streams). This feature works similarly to how a jukebox works. You select something to play (a song, album, playlist or even your entire music collection) and add it to the Queue. When you select something to play you will be asked how you want to queue up your music.

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Play AIbum

Track 66 0:20

Play Now

MusicRooms Now Playing Cancel

Play Now & Replace Queue

Play Next

Add to End of Queue

Track 11

Track 22

Track 1 HEOS Device

0:20

0:20

Album

Now PlayingMusicRooms

Queue

3:14 Charlie Puth Track 1

3:19 Charlie Puth Dangerously

3:10 Charlie Puth Marvin Gaye

3:32 Charlie Puth Losing My Mind

3:37 Charlie Puth We Dont Talk Any

e r t

w

y

q

Now PlayingMusic

Artist Album

Track 1

Rooms

Now Playing

0:10 -3:04

A Queue Menu When you select something to play you will be asked how you want to queue up your music.

B Queue icon C Pencil icon D Delete icon E Save icon F Cover art or HEOS icon

You can return to the Now Playing screen display by tapping the cover art or the HEOS icon.

o Play Now Inserts the item into the queue after the currently playing track and plays the selected item immediately.

o Play Now & Replace Queue Clears the queue and plays the selected item immediately.

o Play Next Inserts the item into the queue after the current song and plays it when the current song ends.

o Add to End of Queue Adds the item to the end of the queue.

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Rearranging the now playing queue Once you have songs lined up in your queue, you might want to rearrange the order or remove some songs:

1 Tap the Now Playing tab.

2 Tap the Queue d icon in the upper right corner of the screen.

3 Tap the Pencil e icon to enter Edit mode.

4 Rearrange the order of your queue by dragging the list f icon (on the right side of each track row) up or down.

Deleting songs from the play queue You can remove songs one at a time from the Now Playing Queue:

1 Tap the Now Playing tab.

2 Tap the Queue d icon in the upper right corner of the screen.

3 Tap the Pencil e icon to enter Edit mode.

4 Tap the track(s) that you want to delete.

5 Tap the Delete g icon to delete all of the selected tracks from the play queue.

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Deleting all songs from the play queue You can remove all of the songs from the Now Playing Queue:

1 Tap the Now Playing tab.

2 Tap the Queue d icon in the upper right corner of the screen.

3 Tap the Delete g icon to confirm that you want to delete all songs from the queue.

Saving playlists You can save the Now Playing Queue as a HEOS Playlist that you can recall later. The new playlist will be available from the Playlists button on the Music tab on every controller app connected to your HEOS system.

1 Tap the Now Playing tab.

2 Tap the Queue d icon in the upper right corner of the screen.

3 Tap on the Save h icon.

4 Enter a name for your Playlist and tap the i icon.

Performing repeat and shuffle playback The playback controls are visible on the Now Playing screen.

1 Tap the Now Playing tab.

2 Tap the repeat b and shuffle c controls.

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Using the favorite HEOS uses a "HEOS Favorites" to line up station you want to start play quickly the favorite stations. Station can be selected from online music sources such as "Radio" or "Station" type streams. "HEOS Favorites" will display a list of the stations of various services. o Adding to HEOS favorite

Select a station of an online music source. When the action menu screen is displayed, select Add Station to HEOS Favorites.

NOTE 0 This can also be done by selecting Add Station to HEOS Favorites from the

station menu of the station being played.

o Deleting station from the HEOS favorite 1 Tap the Music tab.

2 Select Favorites.

3 Tap the Pencil e icon to enter Edit mode.

4 Tap the "Delete" that you want to delete station.

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Making adjustments You can adjust specific settings for each of your HEOS Amps in your system:

1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu.

2 Select My Devices to display a list of your HEOS devices.

3 Select the HEOS Amp you want to adjust.

Changing the name of a HEOS Amp 1 Select Name.

2 Select or enter a new name for your HEOS Amp.

3 Tap the i icon to save your changes.

Changing the wireless network connection

1 Select Network.

2 A list of wireless networks that your HEOS Amp can access is displayed.

3 Select the network you want your HEOS Amp to join.

4 Wait as the HEOS Amps network connection is changed.

NOTE 0 Wired networking is automatically selected when the device is connected to a

wired Ethernet network. To switch back to using a wireless network you must remove the Ethernet cable from the back of the device.

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Adjusting the equalizer 1 Select EQ.

2 Adjust the Treble or Bass up or down.

0 Select the Reset button to restore the default settings.

Adjusting the balance 1 Select Balance.

2 Adjust the Balance to the left or right.

Adjusting the audio quality Selects the transcoding option for rebroadcasting audio from one HEOS device to another HEOS device (or group of devices) across the network. When set to high bit rate audio sources originating from the first device (such as Analog input, WAV, FLAC and PCM) will be transcoded to ensure the highest level of reliability for the audio stream. (v p. 23)

1 Select Quality.

2 Select Normal (default) or High.

0 If you have selected High and you experience audio dropouts when streaming sources from one device to other devices, please select Normal (default).

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Adjusting the volume limit You can set the maximum volume of the HEOS amplifiers to prevent sudden loud volume.

1 Select Volume Limit.

2 Select the maximum volume percentage (95, 90, 85, 80).

NOTE 0 Depending on the speakers that are connected, the protection circuit may activate

and the power may be turned off when music is played at a high volume. (The Status indicator flashes in red.) If this happens, configure the Volume Limit setting.

Adjusting the status light brightness 1 Select Status Light.

2 Adjust the brightness up or down or set the slider to the OFF position to completely disable the status light.

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Advanced settings Caution

0 Adjusting these settings may disconnect your device from your network and possibly render your device unusable. Do not use these features unless you are comfortable making advanced adjustments.

o Network settings 1 Select Advanced.

2 Select NETWORK SETTINGS tab.

3 Scroll down to see all of the options for a. Network Interface (Ethernet or Wireless) b. Wireless Settings c. IP Address Settings (Automatic or Manual) d. Wireless Power Saving

4 Select Save Settings to apply the new settings or Cancel Changes to revert to the previous settings.

o About wireless power saving The Wireless Power Saving feature saves power by turning off power to the wireless radio inside the HEOS device when the device is connected to an Ethernet network. If you disconnect the Ethernet cable from the HEOS device, Wireless Power Saving will automatically turn off and the wireless radio will turn on so that the HEOS device can be discovered over your wireless network.

NOTE 0 If Wireless Power Savings is ON, Wi-Fi power will be temporarily turned on when

accessing the My Devices - (My Devices) - Network screen in the HEOS app or whenever the Connect button on the device is pressed.

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o Firmware upgrade 1 Select Advanced.

2 Select FIRMWARE UPDATE tab.

n Update status Manually check for a firmware upgrade.

n Allow updates ON (Default): Allows updates OFF: Does not allow updates

3 Select Save Settings to apply the new settings or Cancel Changes to revert to the previous settings.

o About Viewing technical details about the HEOS device.

1 Select Advanced.

2 Select ABOUT tab.

3 Scroll down to see information about the devices a. Hardware b. Software c. Device

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Updating your system HEOS has the ability to add enhancements and updated functionality via your high speed Internet connection. Follow the instructions on the screen to update the HEOS device and/or your controller App.

1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu.

2 Select Software Update.

n Check for Update Follow the instructions on screen to install any available updates to your HEOS system.

n Auto-Update ON (Default):

Valid updates are performed automatically.

OFF: You will be notified of valid updates on the HEOS app.

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Advanced features There are a few advanced features of the HEOS system that you may want to explore once you become familiar with the basic operations. You can access the advanced features of the HEOS system by following these steps:

1 Select the Settings a icon located in the upper left corner of the main Music menu to display the Settings menu.

2 Select Advanced Settings to display a list the available settings.

Sharing music from your mobile device The HEOS app has a feature called Music Sharing which can share the local music stored on your mobile device to other HEOS app users on your local network. To enable this feature, select Music Sharing, and set it on ON. The name of the device you are sharing from will appear as a music server allowing other HEOS controller apps to browse and play music from the your device.

Wireless performance You can check the wireless connection status of your HEOS device.

n Quality Excellent / Good / Poor

NOTE 0 If the quality level of your HEOS device is Poor, make sure your HEOS devices

are not located near other electronic devices that could interfere with its wireless connectivity (like microwave ovens, cordless phones, TVs, etc)

n Signal Excellent / Good / Poor

NOTE 0 If the signal level of your HEOS device is Poor, make sure your HEOS devices

are within range of your wireless network.

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Submit diagnostics If you are having trouble with your network or HEOS system, you may be asked by Denon technical support personnel to select this option. This feature will automatically send Denon technical support diagnostic information about your HEOS system.

NOTE 0 No personal information is sent and your information will never be shared with

anyone.

Resetting your controller app This feature will reset the control app to its original state when you first installed it on your mobile device without requiring you to remove, download, and reinstall it from the app store.

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Power management Power modes o Quick Start Mode

HEOS device automatically enters "Quick Start Mode" to save power in the following cases. This unit will automatically resume to full power whenever the device is selected and playing music. The status LED dims when the mode is switched to Quick Start Mode.

n Ethernet After around 20 minutes of no operation and no network access after playing music via Ethernet.

n Wi-Fi After around 20 minutes of no operation and no network access after playing music via Wi-Fi.

n USB After around 20 minutes of no operation and no network access after playing music from a USB memory device.

n Bluetooth After the Bluetooth connection is disconnected and there is around 20 minutes of no operation and no network access after playing music via Bluetooth.

n AUX IN After around 20 minutes of no operation after AUX cable is disconnected.

n OPT IN After around 20 minutes of no operation after optical device playback is stopped in the HEOS app.

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o Deep Standby The device also has the ability to automatically enter Deep Standby whenever the wired or wireless network connection is removed for more than 60 minutes in "Quick Start Mode". The front panel LED will turn off during Deep Standby. To wake a HEOS device from Deep Standby, you must press the volume or mute buttons which will immediately turn on the front panel LED.

0 You also push the mute button for 3 seconds, the device enters the Deep Standby.

o Off To completely turn off the power to the device you must remove the mains plug from the power outlet.

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Basic troubleshooting My HEOS device wont connect to my network using the audio cable

Solution Refer to Page 0 Make sure your mobile device is connected to your wireless network before setting up your device. 17 0 Alternatively, you can connect your device to your network router using the included Ethernet cable. Once connected via

Ethernet, the HEOS App should recognize the device and you can manually move it to your wireless network using Settings/My Devices/Device_Name/Advanced/Network Settings.

18

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Cannot pair a Bluetooth mobile device with the HEOS device Solution Refer to Page

0 The connection from the Bluetooth mobile device is malfunctioning. Power cycle the mobile device, remove the pairing information and re-pair the HEOS Amp to the mobile device.

Cannot hear Bluetooth music Solution Refer to Page

0 Your Bluetooth mobile device is not paired with HEOS device. Re-pair the HEOS device to the mobile device. 25 0 The HEOS device is Wi-Fi mode or Aux-in mode etc. Pair and connect Bluetooth device to HEOS device.

0 The Bluetooth mobile device is connected to another audio device. Make sure your Bluetooth device is connected to HEOS device.

0 The volume on Bluetooth mobile device is too low. Check the volume on the Bluetooth mobile device. Check the volume on the HEOS device.

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My HEOS device turns off and the status LED flashes in red Solution Refer to Page

0 The protection circuit has been activated due to a rise in temperature within your HEOS device. Turn the power off, wait about an hour until this device cools down sufficiently, and then turn the power on again.

0 Check the speaker connections. The protection circuit may have been activated because speaker cable core wires came in contact with each other or a core wire was disconnected from the connector and came in contact with the rear panel of this device. After unplugging the power cord, take corrective action such as firmly re-twisting the core wire or taking care of the connector, and then reconnect the wire.

13

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Music cuts out or delays sometimes Solution Refer to Page

0 Make sure your Internet connection is operating correctly. If you are sharing your network with other users or devices, they may be using most of your bandwidth (especially if they are streaming video).

6

0 Make sure your HEOS devices are within range of your wireless network. 44 0 Make sure your HEOS devices are not located near other electronic devices that could interfere with its wireless connectivity

(like microwave ovens, cordless phones, TVs, etc). 44

I hear a delay when using the external input with my TV Solution Refer to Page

0 If you are connecting the External input with your cable or satellite box for enjoying TV audio through multiple HEOS devices, you may hear a delay between when you see someone speak and when you hear the audio. This is because the HEOS system must buffer the audio before it sends it out to the HEOS devices so that it arrives at all devices at the same time.

0 You can avoid this delay by listening only to the device which is directly connected to the set top box.

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I hear distortion when using the AUX input Solution Refer to Page

0 The analog output signals from some sources can be fairly strong. If the input level of the source device is turned up high, it could overload the inputs of the HEOS device. This is unlikely to cause damage, but can cause distorted sound. Initially, set the volume of the source to a medium low level, then turn it up as needed. If you hear distortion, turn down the devices volume control.

Connecting to a WPS network Solution Refer to Page

If your wireless router support WPS (Wi-Fi Protected Setup) your HEOS wireless device can optionally connect to your network using the Push Button method by following these steps: Wi-Fi Protected Setup is trademarks of Wi-Fi Alliance. 1. Press the WPS button on your router. 2. Within 2 minutes, press and hold the Connect button on the rear panel of the HEOS device for 3 seconds. 3. The LED on the front of the device will flash green for several seconds as it connects to your WPS router. 4. When the connection is complete, the LED on the front of the device will turn solid blue.

6

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Resetting your HEOS device Solution Refer to Page

Resetting your HEOS device will clear out the wireless network info, EQ, and name but retain its current software. You will have to use Settings - Add Device to reconnect the HEOS device to your home network before it can be used. To reset your HEOS device, press and hold the Connect and Bluetooth buttons located on the back of the HEOS device for 5 seconds until the front LED begins to flash amber.

Restoring the HEOS device to factory defaults Solution Refer to Page

Restoring the HEOS device to its factory defaults will clear all of the settings and restore the original software which was installed at the factory.

Caution 0 All settings will be erased and the software will likely be downgraded! To restore your HEOS device to the factory defaults, unplug the power cable from the power outlet. Press and hold the Bluetooth button located on the back of the HEOS device, reconnect the power cable, and hold it in until the front LED begins to flash amber.

* For further information, please visit http://www.HEOSbyDenon.com

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Contact Denon For U.S. & Canada only: If you need further assistance with your HEOS product, please contact HEOS by Denon Customer Support Services below: Website: www.HEOSbyDenon.com/Support Email: Support@HEOSbyDenon.com Live Chat: www.HEOSbyDenon.com/LiveChat Telephone: Toll Free (855) 499 2820 (M-F 10:00AM to 10:00PM EST / Sat 12:00PM to 8:00PM EST) For the other region: If you need additional help in solving problems, please contact Denon customer service in your area or visit http://www.HEOSbyDenon.com

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Status LED table Device Operation Description Front LED Action Rear LED Action

Off No AC power or Deep Standby .

(off) .

(off)

Plug in Booting .

(blink)

.

(off)

On Ready-Configured and connected to your network .

(solid)

.

(off)

On Not Connected to your network .

(solid)

.

(solid)

Change Network Connecting to your network .

(blink)

.

(off)

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Device Operation Description Front LED Action Rear LED Action

Setup

Not connected .

(solid)

.

(solid)

Connect button was pressed .

(blink)

.

(blink)

Cable connection is OK .

(solid)

.

(solid)

Connecting to your network .

(blink)

.

(off)

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Device Operation Description Front LED Action Rear LED Action

Setup

Configured and connected to your network .

(solid)

.

(off)

Error .

(solid)

.

(solid)

Update

Updating .

(blink)

.

(blink)

Rebooting .

(blink)

.

(off)

Ready-Configured and connected to your network .

(solid)

.

(off)

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Device Operation Description Front LED Action Rear LED Action

Reset

Soft reset - Clear user settings .

(fast blink)

.

(solid)

Hard reset - Factory restore .

(blink)

.

(solid)

Rebooting .

(blink)

.

(off)

Ready-Not Configured .

(solid)

.

(solid)

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Device Operation Description Front LED Action Rear LED Action

Errors

Firmware Error .

(slow blink (NOT fade))

.

(off)

Hardware Error .

(fast blink)

.

(off)

Network Error .

(solid)

.

(solid)

Volume Change .

(quick blink)

.

(off)

Mute .

(slow blink)

.

(off)

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Device Operation Description Front LED Action Rear LED Action

WPS

a WPS session is active .

(fast blink)

.

(fast blink)

WPS connected .

(for 3 sec. solid)

.

(solid)

WPS time-out .

(for 3 sec. solid)

.

(solid)

Power Management

Quick Start Mode .

(dimmed solid)

.

(off)

Deep Standby .

(off) .

(off)

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Device Operation Description Front LED Action Rear LED Action

Bluetooth

Bluetooth pairing is active .

(two blinks)

.

(two blinks)

Connected No Network) .

(one blink)

.

(off)

Bluetooth pairing is failed .

(for 3sec. solid)

.

(for 3sec. solid)

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Supported file types and codecs Frequency Sample Rate File Extension Codec Bit Rates

32/44.1/48 88.2/96/176.4 192 kHz

16/24 bit wav PCM ---

32 kHz 44.1 kHz 48 kHz

16 bit mp3 MPEG-1 Audio Layer 3 CBR/VBR 32 - 320 kbps

32 kHz 44.1 kHz 48 kHz

16 bit m4a aac AAC-LC 48 - 320 kbps

32 kHz 44.1 kHz 48 kHz

16 bit wma wma9 CBR CBR:48 - 192 kbps

44.1/48 88.2/96/176.4 192 kHz

16/24 bit flac flac ---

44.1/48 88.2/96/176.4 192 kHz

16/24 bit m4a ALAC ---

NOTE 0 Files protected by DRM such as Apples Fairplay DRM, are not supported. 0 The ALAC decoder is distributed under the Apache License, Version 2.0 (http://www.apache.org/licenses/LICENSE-2.0)

Supported audio formats (Optical) 2-channel Linear PCM:2-channel, 32 kHz 192 kHz, 16/20/24 bit

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Specifications o Audio section

Power amplifier Rated output: 2-channel driving 100 W+100 W (6 /ohms, 1 kHz, T.H.D. 0.7 %)

Output connectors: 4 16 /ohms THD+N: ANALOG IN: 0.5 %(1 kHz) S/N ratio (10 W, 6 /ohms, IHF-A): ANALOG IN: 86 dB(IHFA weighted) Frequency response: 10 Hz to 40 kHz: +1, -3 dB

o Wireless LAN section Network type: Conforming to IEEE 802.11a/b/g/n/ac Used frequency range: 2.4 GHz, 5 GHz

o General Operating temperature: 41 F - 95 F (5 C - 35 C) Power supply: AC 120 V, 60 Hz (for North America)

AC 220 - 240 V, 50/60 Hz (for Europe) Power consumption: 60 W Power consumption in Quick Start Mode: * 4.1 W (Wi-Fi)

3.5 W (Ethernet) 4.2 W (USB) 3.8 W (Bluetooth)

Power consumption in Deep Standby Mode: * 0.3 W

*Cable to AUX IN must be disconnected to enter Quick Start Mode and Deep Standby Mode.

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o Dimensions (Unit : in. (mm))

.

6 3/16 (157)

8 45/64 (221)

15 /6

4 (6

) 3

27 /6

4 (8

7)

3 21

/3 2

(9 3)

8 5/

16 (2

11 )

8 27

/6 4

(2 14

)

1 31

/3 2

(5 0)

4 3/

8 (1

11 )

DENON

o Weight : 6 lbs 3 oz (2.8 kg) For the purpose of improvement, the specifications and design are subject to change without notice.

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Information Trademarks

.

Google Play and the Google Play logo are trademarks of Google LLC.

.

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

.

Amazon, Kindle, Echo, Alexa, Dash, Fire and all related logos are trademarks of Amazon.com, Inc. or its affiliates.

.

The Bluetooth word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by D&M Holdings Inc. is under