Contents

Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide PDF

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Summary of Content for Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide PDF

Dell OpenManage Connection Version 3.0 for IBM Tivoli Netcool/OMNIbus User's Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2011 - 2018 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2018 - 10

Rev. A01

Contents

1 Overview........................................................................................................................................................5 What is new in this release................................................................................................................................................5 Key features........................................................................................................................................................................6

2 Dell OpenManage Connection Support Matrix............................................................................................... 7 Supported operating systems for Managing Systems...................................................................................................7 Supported operating systems for Managed Systems................................................................................................... 8 Supported Dell devices and their OMSA and firmware versions................................................................................ 10 Supported Dell platforms................................................................................................................................................. 12 Dell Datacenter Scalable Solutions................................................................................................................................. 12 Dell PowerEdge servers................................................................................................................................................... 12 Dell Workstations.............................................................................................................................................................. 13 Dell Chassis........................................................................................................................................................................13 Dell Compellent storage arrays........................................................................................................................................13 Dell PowerVault NX storage arrays.................................................................................................................................13 Dell EqualLogic PS-Series storage arrays...................................................................................................................... 14 Dell PowerVault MD storage arrays ...............................................................................................................................14 Dell network switches...................................................................................................................................................... 15

3 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus...................................................16 Event monitoring using SNMP traps..............................................................................................................................16

Understanding Event Severity.................................................................................................................................. 17 Event Auto Correlation............................................................................................................................................... 17 Dell OMSA Alert Groups............................................................................................................................................ 18 Dell OMSS Alert Groups............................................................................................................................................ 19 Dell EqualLogic Alert Groups.................................................................................................................................... 20 Dell iDRAC7 and iDRAC8 Alert Groups.................................................................................................................... 21 Dell DRAC5 and iDRAC6 Alert Groups.................................................................................................................... 23 Dell Chassis Alert Groups..........................................................................................................................................23 Dell Compellent Alert Groups....................................................................................................................................24 Dell PowerVault MD Array Alert Groups................................................................................................................. 25 Dell Enterprise Switches (S-Series, Z-Series, M-Series, and C-Series) Alert Groups.......................................27 Dell N-Series Switch Alert Groups...........................................................................................................................28 W-Series Switch Alert Groups..................................................................................................................................30

4 Dell Devices and their console launch tools..................................................................................................33 Launching Dell consoles from the Web GUI................................................................................................................. 34 Launching Dell consoles from the Desktop Event List................................................................................................ 34

5 Troubleshooting........................................................................................................................................... 36 iDRAC7/iDRAC8 SNMPv3 traps are not received in the IBM Tivoli Netcool/OMNIbus console.......................... 36 Error while launching the OMSA console from iDRAC7/iDRAC8 polled events or SNMP traps........................... 37

Contents 3

Error while launching the Warranty Report Information console from events generated by servers or workstations running ESXi version 5.5 or later.............................................................................................................37 Dell PowerEdge server, PowerVault NX Storage Arrays, and Workstation events are not received at the Netcool/OMNIbus console............................................................................................................................................. 37 Dell iDRAC7 And iDRAC8 Server events are not received at the Netcool/OMNIbus console...............................38 Dell FX2 CMC, VRTX CMC, CMC and DRAC events are not received at the Netcool/OMNIbus console.........38 Dell Compellent Storage Array events are not received at the Netcool/OMNIbus console...................................38 Dell EqualLogic PS-Series Storage Array events are not received at the Netcool/OMNIbus console................. 38 Dell PowerVault Modular Disk Storage Array events are not received at the Netcool/OMNIbus console...........39 Dell Enterprise switch events are not received at the Netcool/OMNIbus console................................................. 39 Dell N-Series switch events are not received at the Netcool/OMNIbus console....................................................39 Dell W-Series switch events are not received at the Netcool/OMNIbus console...................................................40 Dell OpenManage Server Administrator events are not correlated...........................................................................40 iDRAC7/iDRAC8 Events not Correlated........................................................................................................................40 Dell FX2 CMC or VRTX CMC events are not correlated............................................................................................40 Compellent events are not correlated........................................................................................................................... 40 Dell EqualLogic events are not correlated......................................................................................................................41 Dell Enterprise (S-Series, M-Series, Z-Series, and C-Series) events are not correlated.........................................41 Dell N-Series events are not correlated......................................................................................................................... 41 Error while importing the Web GUI Integrations...........................................................................................................41 Error while launching the Dell consoles using Web GUI...............................................................................................41 Error while launching the Dell PowerVault MD Storage Array console using Web GUI........................................... 41 Error in restarting the MTTrapd probe in Windows......................................................................................................41

6 Related documents and resources............................................................................................................... 42 Other documents you may need....................................................................................................................................42 Contacting Dell.................................................................................................................................................................42 Accessing Documents From Dell Support Site.............................................................................................................42

A Appendix..................................................................................................................................................... 44 Configuring SNMP Trap Destination for 12G or Later Generation of PowerEdge Servers, PowerVault NX Storage Arrays, and Dell Workstations.......................................................................................................................... 44

4 Contents

Overview This guide provides the information required to monitor and troubleshoot the Dell OpenManage Connection Version 3.0 for Tivoli Netcool/ OMNIbus.

Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus provides event-monitoring capabilities to monitor Original Equipment Manufacturing (OEM) Servers, Dell Datacenter Scalable Solutions (DSS), Dell PowerEdge Servers, Dell Remote Access Controllers (DRACs), Integrated Dell Remote Access Controllers (iDRACs), Dell Workstations, Dell Chassis, Dell Storage, and Dell Network devices. The Dell OpenManage Connection monitors Dell devices by receiving alerts on the IBM Tivoli Netcool/OMNIbus console. It also supports one- to-one console launches following Dell device alerts and other Dell tools launches from the IBM Tivoli Netcool/OMNIbus console in order to perform troubleshooting, configuration, and management activities.

NOTE:

This guide is intended for system administrators familiar with IBM Tivoli Netcool/OMNIbus 7.3.1, 7.4, or 8.1

Dell Precision Rack Workstations mentioned throughout this guide refers to Dell Precision R7910 Rack Workstations.

For more information about the supported Dell devices, see Dell OpenManage Connection support matrix.For more information on accessing documents, see Accessing documents from the Dell support site.

Topics:

What is new in this release

Key features

What is new in this release The Dell OpenManage Connection version 3.0 for IBM Tivoli Netcool/OMNIbus has the following new features and support:

Support for IBM Tivoli Netcool/OMNIbus version 8.1

Simple Network Management Protocol version 3 (SNMPv3) support for iDRAC7, iDRAC8, Dell Enterprise Switches (M-Series, C-Series, S-Series, and Z-Series), and N-Series switches.

Monitor alerts from the following Dell devices:

Support for Dell Original Equipment Manufacturing (OEM) servers

Support for Dell Datacenter Scalable Solutions (DSS)

Support for the latest Dell 13th Generation of PowerEdge servers

Trap correlation support for the following Dell devices:

Dell OEM servers

Dell DSS

Integrated Dell Remote Access Controller 8 (iDRAC8)

Dell PowerEdge FX2

Dell PowerEdge VRTX

Support for additional traps for the following Dell devices:

Dell OpenManage Server Administrator (OMSA) and Dell OpenManage Storage Management (OMSS) for OpenManage release 8.3, 8.2, and 8.1

Dell OEM servers

Dell DSS

1

Overview 5

Integrated Dell Remote Access Controller 8 (iDRAC8) with firmware versions 2.30.30.30 and 2.20.20.20

Integrated Dell Remote Access Controller 7 (iDRAC7) with firmware versions 2.30.30.30 and 2.20.20.20

Dell N-Series switches

Support to view Dell Warranty information of the Dell devices from the event context.

Key features The following table lists the key features of Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus version 3.0

Table 1. Features and Functionalities

Feature Functionality

Event monitoring Monitors the events from the supported Dell devices on the Netcool/OMNIbus console. For more information, see Event Monitoring Using SNMP Traps.

Event auto correlation Correlates events for the supported Dell devices automatically to focus on the current outstanding problems. For more information, see Event Auto Correlation.

Launching Dell consoles Launches the Dell consoles and other Dell tools for the supported Dell devices that you are monitoring to perform troubleshooting, configuration, or management activities. For more information, see Dell Devices and their Console Launch Tools.

NOTE: For launching Dell one-to-one consoles from the events generated from a supported and SNMP enabled Dell device, the default SNMP port is used.

Launching Warranty report information

Launches the Warranty report informations for the supported Dell devices.

Launching the 12th generation of Dell PowerEdge server or later server Trap Configuration Information

The Dell OpenManage connection enables you to launch the Dell Server Trap Configuration Information tool to get more information about how to configure SNMP trap information on the supported Dell Servers you are monitoring. For more information about the supported Dell devices that facilitate the launching of this tool, see Dell Devices and their Console Launch Tools.

6 Overview

Dell OpenManage Connection Support Matrix Dell OpenManage Connection Version 3.0 for IBM Tivoli Netcool/OMNIbus supports the Dell devices, firmware versions, OMSA versions, and operating systems as listed in the following sections:

Supported operating systems for Managing Systems

Supported operating systems for Managed Systems

Supported Dell devices and their OMSA and firmware versions

Supported Dell Platforms

Supported operating systems for Managing Systems The following tables lists the operating systems and requirements for integrating the Dell OpenManage Connection on the systems where the Netcool/OMNIbus 8.1, 7.4, or 7.3.1 components are installed:

Table 2. Supported operating systems for Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus 8.1

VMware vSphere ESXi Windows Server SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

ESXi 5.5 Windows Server 2012 R2 64-bit (Standard, Datacenter)

SLES 12 64-bit RHEL 7.0-1 64-bit (Server)

ESXi 5.0 Windows Server 2012 64-bit (Standard, Datacenter)

SLES 11.0-4 64-bit RHEL 6.0-7 64-bit (Client, Server, Workstation)

ESXi 4.1 RHEL 5.7-11 64-bit (Advanced, Desktop)

ESXi 4.0 RHEL 5.7-10 64-bit ( Server)

ESXi 3.5

ESX 3.5

Table 3. Supported operating systems for Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus 7.4

VMware vSphere ESXi

Windows Server Windows Client SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

SUSE Linux for Desktop (SLED)

ESXi 5.5 Windows Server 2008 R2 64-bit SP1 (Enterprise, Datacenter, Standard)

Windows 8 64-bit (Enterprise, Professional, Standard)

SLES 11.0-3 64-bit RHEL 6.0-5 64-bit (Server, Workstation)

SLED 11.0-3 64- bit

ESXi 5.0 Windows Server 2008 R2 32-bit SP2 (Enterprise, Standard)

Windows 7 64-bit SP1 (Enterprise, Professional)

SLES 10.0-4 64-bit RHEL 6.0-10 64-bit (Advanced, Desktop, Server)

SLED 10.0-3 64- bit

ESXi 4.1 Windows Server 2008 64-bit SP2 (Enterprise, Standard)

Windows 7 32-bit SP1 (Enterprise, Professional)

2

Dell OpenManage Connection Support Matrix 7

VMware vSphere ESXi

Windows Server Windows Client SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

SUSE Linux for Desktop (SLED)

ESXi 4.0 Windows Server 2012 R2 64-bit (Datacenter, Essentials, Standard)

ESXi 3.5 Windows Server 2012 64-bit (Datacenter, Essentials, Standard)

ESX 3.5

Table 4. Supported operating systems for Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus 7.3.1

VMware vSphere ESXi

Windows Server Windows Client SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

SUSE Linux for Desktop (SLED)

ESXi 5.5 Windows Server 2008 R2 64-bit SP1 (Enterprise, Datacenter, Standard)

Windows Vista Enterprise 64-bit SP2

SLES 11.0-3 64-bit RHEL 6.0-5 64-bit (Client, Server, Workstation)

SLED 11.0-3 64- bit

ESXi 5.0 Windows Server 2008 R2 32-bit SP2 (Enterprise, Standard)

Windows Vista Enterprise 32-bit SP2

SLES 11.0-3 32-bit RHEL 6.0-5 32-bit (Server, Workstation)

SLED 10.0-4 64- bit

ESXi 4.1 Windows Server 2008 64-bit SP2 (Enterprise, Standard)

Windows Vista Ultimate 64-bit SP2

SLES 10.0-4 64-bit RHEL 6.0-4 32-bit (Client)

SLED 10.0-4 32- bit

ESXi 4.0 Windows Server 2008 32-bit SP2 (Enterprise, Standard)

Windows Vista Ultimate 32-bit SP2

SLES 10.0-4 32-bit RHEL 5.0-10 64-bit (Advanced, Desktop, Server)

ESXi 3.5 Windows XP Professional 32-bit SP3

RHEL 5.0-10 32-bit (Advanced, Desktop, Server)

ESX 3.5 Windows 7 64-bit SP1 (Professional, Enterprise)

Windows 7 32-bit SP1 (Professional, Enterprise)

Supported operating systems for Managed Systems The following table lists the operating systems supported on the supported Dell devices:

Table 5. Supported operating systems for Dell Workstations

VMware vSphere ESXi Windows Server SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

ESXi 6.0 U1 Windows Server 2012 R2 (Datacenter, Foundation,

SLES 12 64-bit RHEL 7.2 64-bit

8 Dell OpenManage Connection Support Matrix

VMware vSphere ESXi Windows Server SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

Essentials, and Standard editions)

ESXi 5.5 U3 Windows 7 Professional 32-bit and 64-bit

SLES 11 SP4 64-bit RHEL 7.1 64-bit

ESXi 5.5 U2 Microsoft Windows Server 2008 SP1

RHEL 7.0 64-bit

Microsoft Windows Server 2008 R2

RHEL 6.7 64-bit

Table 6. Supported operating systems for Dell Servers

VMware vSphere ESXi Windows Server SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

ESXi 6.0 U1 Windows Server 2012 R2 (Datacenter, Foundation, Essentials, and Standard editions)

SLES 12 64-bit RHEL 7.2 64-bit

ESXi 6.0 Microsoft Windows Server 2012 Essentials

SLES 11 SP4 64-bit) RHEL 7.1 64-bit

ESXi 5.5 U3 Windows Essential Business Server 2008 SP1

RHEL 7.0 64-bit

ESXi 5.5 U2 Windows Essential Business Server 2008 SP1

RHEL 6.7 64-bit

ESXi 5.5 Windows Server 2008 SP2 32- bit and 64-bit

RHEL 6.5 64-bit

ESXi 5.1 U3 Windows Server 2008 R2 64-bit RHEL 6.2 64-bit

ESXi 5.1 U2 Windows Server 2008 R2 SP1 64-bit

RHEL 6.0 64-bit

ESXi 5.1 U1 Windows Server 2008 R1 and R2 (HPC Edition)

RHEL 5.9 64-bit and 32-bit

ESXi 5.1 Windows Storage Server 2008 SP2

RHEL 5.5 64-bit and 32-bit

ESXi 5.0 U3 Windows Small Business Server 2008 SP2

RHEL 5.3 64-bit and 32-bit

ESXi 5.0 U2 Windows Small Business Server 2008 R2

RHEL 5.0 64-bit and 32-bit

ESXi 5.0 U1 Microsoft Windows Small Business Server 2011

Microsoft Windows Server 2012

Windows Small Business Server 2003 R2 SP2

Windows Server 2003 R2 32-bit and 64-bit

Dell OpenManage Connection Support Matrix 9

VMware vSphere ESXi Windows Server SUSE Linux Enterprise Server (SLES)

Red Hat Enterprise Linux Server (RHEL)

Windows Storage Server 2003 R2

Windows Server 2003 (Compute Cluster Edition)

Windows Unified DataStorage Server 64-bit

NOTE: For any communication with servers running VMware ESXi, certificate check is ignored.

Supported Dell devices and their OMSA and firmware versions The following table lists the Dell Devices and their supported firmware versions for Dell OpenManage Connection.

Table 7. Dell devices and firmware

Dell Devices Supported OMSA Versions Supported Firmware Versions

Dell OEM Servers 8.3

8.2

8.1

NA

Dell PowerEdge servers 8.3

8.2

8.1

NA

Dell Workstations 8.3

8.2

8.1

NA

Dell Datacenter Scalable Solutions (DSS 1500 and DSS 2500)

NA 2.30.30.30

2.16.16.12

Dell Datacenter Scalable Solutions (DSS 1510)

NA 2.30.30.30

2.17.17.13

iDRAC8 NA 2.30.30.30

2.20.20.20

iDRAC7 NA 2.30.30.30

2.20.20.20

iDRAC6 Modular NA 3.6

3.5

iDRAC6 Monolithic NA 1.97

10 Dell OpenManage Connection Support Matrix

Dell Devices Supported OMSA Versions Supported Firmware Versions

1.96

DRAC5 NA 1.6

1.5

FX2 CMC NA 1.4

1.3

VRTX CMC NA 2.2

2.1

CMC NA 5.2

5.1

Dell PowerVault NX Storage Arrays 8.3

8.2

8.1

NA

Dell Compellent Storage Arrays NA 6.6.2

Dell EqualLogic PS-Series Storage Arrays NA 8.1

8.0

Dell PowerVault MD Storage Arrays NA 08.20.09.60

08.10.05.60

Dell Network Switches NA S-Series

S55 (8.3.5.5 and 8.3.5.3)

S60 (8.3.3.9 and 8.3.3.8)

S4810 (9.6 and 9.5)

S4820T (9.5 and 9.4)

S5000 (9.1 and 9.0)

S6000 (9.5 and 9.4)

M-Series

MXL (9.6 and 9.5)

MIOA (9.5 and 9.4)

Z-Series

Z9500 (9.2)

Z9000 (9.5 and 9.4)

C-Series

C150 (8.4.6.0)

C300 (8.4.5.0)

N-Series

6.1.2 and 6.1

Dell OpenManage Connection Support Matrix 11

Dell Devices Supported OMSA Versions Supported Firmware Versions

W-Series

W-Series Mobility Controllers (6.4)

NOTE: Dell Workstations refers to Dell Precision R7910 Rack Workstations.

Supported Dell platforms

Dell Datacenter Scalable Solutions

Table 8. Supported Dell Datacenter Scalable Solutions

Dell Datacenter Scalable Solutions (DSS)

DSS 1500

DSS 1510

DSS 2500

Dell PowerEdge servers NOTE: In the PowerEdge server name format yxxx; y denotes alphabets, for example M,R, or T and x denotes numbers.

Table 9. Supported Dell PowerEdge servers

yx0x Systems yx1x Systems yx2x Systems yx3x Systems

PowerEdge M605 PowerEdge R210 PowerEdge FM120x4 C4130

PowerEdge M905 PowerEdge R210 II PowerEdge M420 C6320

PowerEdge R200 PowerEdge R410 PowerEdge M520 FC230

PowerEdge R805 PowerEdge R415 PowerEdge M620 FC430

PowerEdge R905 PowerEdge R510 PowerEdge M820 FC630

PowerEdge T100 PowerEdge R515 PowerEdge R320 FC830

PowerEdge T105 PowerEdge R610 PowerEdge R420 M630

PowerEdge R710 PowerEdge R520 M830

PowerEdge R715 PowerEdge R620 R230

PowerEdge R810 PowerEdge R820 R330

PowerEdge R815 PowerEdge R920 R430

PowerEdge R910 PowerEdge S420 R530

PowerEdge T110 PowerEdge S620 R530xd

PowerEdge T110 II PowerEdge T320 R630

PowerEdge T310 PowerEdge T420 R730

PowerEdge T410 PowerEdge T620 R730xd

12 Dell OpenManage Connection Support Matrix

yx0x Systems yx1x Systems yx2x Systems yx3x Systems

PowerEdge T610 R930

PowerEdge T710 T130

PowerEdge M610 T330

PowerEdge M610x T430

PowerEdge M710 T630

PowerEdge M710HD

PowerEdge M910

PowerEdge M915

NOTE: The corresponding Dell Remote Access Controllers (DRAC5, iDRAC6, iDRAC7 and iDRAC8) are included as part of their respective generation of Dell PowerEdge servers in the preceding table.

Dell Workstations

Table 10. Supported Dell Workstations

Dell Precision R7910

Dell Chassis

Table 11. Supported Dell Chassis

Dell PowerEdge FX2

Dell PowerEdge FX2s

Dell PowerEdge VRTX

Dell PowerEdge M1000e

Dell Compellent storage arrays

Table 12. Supported Dell Compellent storage arrays

Compellent Series 40

Compellent SC4020

Compellent SC8000

Dell PowerVault NX storage arrays

Table 13. Supported Dell PowerVault NX storage arrays

PowerVault NX200

PowerVault NX300

Dell OpenManage Connection Support Matrix 13

PowerVault NX400

PowerVault NX3000

PowerVault NX3100

PowerVault NX3200

PowerVault NX3300

Dell EqualLogic PS-Series storage arrays

Table 14. Supported Dell EqualLogic PS-Series storage arrays

EqualLogic PS4000 EqualLogic PS5000 EqualLogic PS6000

EqualLogic PS4100 EqualLogic PS5500 EqualLogic PS6010

EqualLogic PS4110 EqualLogic PS6100

EqualLogic PSM4110 EqualLogic PS6110

EqualLogic PS6210

EqualLogic PS6500

EqualLogic PS6510

Dell PowerVault MD storage arrays

Table 15. Supported Dell PowerVault MD storage arrays

PowerVault MD3200 PowerVault MD3400

PowerVault MD3220i PowerVault MD3420

PowerVault MD3220 PowerVault MD3460

PowerVault MD3200i PowerVault MD3800f

PowerVault MD3260 PowerVault MD3800i

PowerVault MD3260i PowerVault MD3820f

PowerVault MD3600f PowerVault MD3820i

PowerVault MD3600i PowerVault MD3860f

PowerVault MD3620f PowerVault MD3860i

PowerVault MD3620i

PowerVault MD3660f

14 Dell OpenManage Connection Support Matrix

Dell network switches

Table 16. Supported Dell network switches

S-Series M-Series Z-Series C-Series N-Series W-Series (Mobility Controllers)

S55 MXL Z9500 C150 N2024 W-3200

S60 MIOA Z9000 C300 N2024P W-3400

S4810 N2048 W-3600

S4820T N2048P W-620

S5000 N3024 W-650

S6000 N3024F W-651

N3024P W-7200

N3048

N3048P

N4032

N4032F

N4064

N4064F

Dell OpenManage Connection Support Matrix 15

Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus allows event monitoring, automatic event correlation, and launching device consoles on the Netcool/OMNIbus console. These features are supported on different components of Netcool/OMNIbus such as Probe, ObjectServer, Web GUI, and Desktop appropriately.

Event monitoring using SNMP traps The Dell OpenManage Connection monitors the supported Dell devices that receive SNMP traps from Dell devices. You can use both Desktop and Web GUI client to monitor the systems. To distinguish among the various devices on the Netcool/OMNIbus console, a class value is assigned to the Dell devices as listed in the following table.

Table 17. Dell device class ID

Dell Device Class ID

10th generation to 13th generation of Dell PowerEdge servers 2080

Dell OEM servers 2080

Dell Workstation 2080

Dell OEM iDRAC 2088

iDRAC8 2088

iDRAC7 2088

DRAC 2087

Dell Chassis 2086

PowerVault NX Storage Arrays 2080

Compellent Storage Arrays 2090

EqualLogic Storage Arrays 2085

Dell PowerVault MD Storage Arrays 2809

C- Series Switches 2091

M-Series Switches 2091

N-Series Switches 2092

S-Series Switches 2091

W-Series Switches 2093

Z-Series Switches 2091

Dell Connections License Manager (Application) 2081

3

16 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

The event monitoring process is as follows:

1 The MTTrapd probe receives the SNMP traps from the supported Dell devices.

2 The MTTrapd probe converts the trap into an event using the respective rules, which then filters the traps from the Dell devices and populates the event fields with the appropriate value.

3 The MTTrapd probe forwards the events to the ObjectServer.

4 The Desktop and Web GUI consoles display the events by communicating with the ObjectServer.

Understanding Event Severity The events forwarded to the ObjectServer are displayed on the Netcool/OMNIbus console with one of the following severities:

NormalEvent with successful operation of a component, such as a power supply turning on, or a sensor reading returning to normal.

WarningEvent that is not necessarily significant, but may indicate a possible future problem, such as crossing a warning threshold.

CriticalEvent that indicates actual or imminent loss of data or loss of function, such as crossing a failure threshold, or a hardware failure.

IndeterminateEvent with unknown severity. Also, a resolution event that clears the problem event is initially displayed as indeterminate and then changed to normal, when the alert type of the event is Resolution.

Event Auto Correlation The Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus supports auto correlation of events on Dell OEM servers, PowerEdge Servers, iDRAC7, iDRAC8, Dell PowerEdge FX2 CMC, Dell PowerEdge VRTX CMC, Compellent Storage Arrays, EqualLogic PS-Series Storage Arrays, Enterprise Series Switches (S-Series, M-Series, Z-Series, and C-Series), and N-Series Switches.

When the ObjectServer receives events, the appropriate triggers are automatically invoked to correlate the events.

The Dell OpenManage Connection automatically correlates the following events:

Problem event with its corresponding clear event OMSA, OMSS, iDRAC7, iDRAC8, Dell PowerEdge FX2 CMC, Dell PowerEdge VRTX CMC, Compellent Storage Arrays, EqualLogic Storage Arrays, Enterprise Series Switches, and N-Series Switch events support this event correlation.

The IBM generic_clear trigger correlates these problem events with its corresponding clear event when the problem is rectified.

Problem event with another problem event OMSA, iDRAC7, iDRAC8, Dell PowerEdge FX2 CMC, Dell PowerEdge VRTX CMC, Compellent Storage Arrays, EqualLogic Storage Arrays, Enterprise Series Switches, and N-Series Switch events support this event correlation.

The dell_omsa_clear trigger correlates the OMSA problem event by another problem event.

The dell_equallogic_clear trigger correlates the EqualLogic storage array problem events.

The dell_dclm_clear trigger correlates the DCLM problem polled events.

NOTE: This trigger is applicable only if IBM Tivoli Netcool/Omnibus is integrated with ITNM and the Dell OpenManage Connection for IBM Tivoli Network Manager is installed.

The dell_mdarray_clear trigger correlates the PowerVault MD Storage Array problem polled events.

The dell_idrac_clear trigger correlates the iDRAC7 or iDRAC8 problem events.

The dell_compellent_clear trigger correlates the Compellent problem events.

The dell_enterprise_switch_clear trigger correlates the S-Series, M-Series, Z-Series, and C-Series switch problem events.

The dell_nseries_clear trigger correlates the N-Series switch problem events.

Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus 17

Duplicated problem event with another problem event OMSA, Compellent storage arrays, EqualLogic storage arrays, PowerVault MD storage arrays, Enterprise Series Switches, N-Series Switch, and DCLM events support this event correlation.

The dell_omsa_deduplicate_clear trigger correlates the OMSA problem events.

The dell_equallogic_deduplicate_clear trigger correlates the EqualLogic storage array problem events.

The dell_dclm_deduplicate_clear trigger correlates the DCLM problem polled events.

NOTE: This trigger is applicable only if IBM Tivoli Netcool/Omnibus is integrated with ITNM and the Dell OpenManage Connection for IBM Tivoli Network Manager is installed.

The dell_mdarray_deduplicate_clear trigger correlates the PowerVault MD Storage Array problem polled events.

The dell_idrac_deduplicate_clear trigger correlates the iDRAC7 or iDRAC8 problem events.

The dell_compellent_deduplicate_clear trigger correlates the Compellent storage array problem events.

The dell_enterprise_switch_deduplicate_clear trigger correlates the S-Series, M-Series, Z-Series, and C-Series switch

problem events.

The dell_nseries_deduplicate_clear trigger correlates the N-Series switch problem events.

Event auto correlation support is not available between legacy and enhanced event message format traps for in-band Dell servers.

The normal-to-normal event correlation is not supported as Netcool/OMNIbus periodically clears the normal events.

For more information on OMSA and OMSS event correlation, see Dell OpenManage Server Administrator Messages Reference Guide at dell.com/support/home.

Dell OMSA Alert Groups The OpenManage Server Administrator (OMSA) alerts are the events generated by OMSA and displayed on the Netcool/OMNIbus console. The following table lists the OMSA alerts.

Table 18. Dell OMSA Alert Groups

Alert Group Description

ACPowerCord Provides status information for power cords of an AC power switch on systems that support AC switching.

AmperageProbe Provides status information for current sensors in a particular chassis.

Battery Provides status information for batteries in a particular chassis.

ChassisIntrusion Provides notification when a chassis is intruded.

CoolingDevice Provides status information for fans in a particular chassis.

Device Provides status and error information when some devices, such as memory cards are added or removed.

FanEnclosure Monitors if foreign objects are present in an enclosure and the duration a fan enclosure is missing from a chassis.

HardwareLog Provides status and warning information about the non-circular logs that may fill up, resulting in lost status messages.

IDSDModuleMedia Provides the status information about the Internal Dual SD Module.

18 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

MemoryDevice Provides status and warning information for memory modules present in a particular system.

Miscellaneous-AutomaticSystemRecovery Provides information when an automatic system recovery action is performed when the operating system stops responding.

Miscellaneous-SystemPeakPowerNewPeak Provides information when the system peak power sensor detects a new peak value.

Miscellaneous-SystemSoftwareEvent Provides information when OMSA detects a critical system software generated event in the IPMI System Event Log (SEL), which could have been resolved.

Miscellaneous-SystemUp Provides information when OMSA completes initialization.

Miscellaneous-ThermalShutdown Provides information when a system shuts down as the temperature exceeds the maximum threshold.

Miscellaneous-UserHostSystemReset Provides information when user requests a host system control action to reboot, power off, or power cycle the system.

PowerSupply Provides status and warning information for power supplies present in a particular chassis.

ProcessorDeviceStatus Provides status and warning information for processors in a particular chassis.

Redundancy Provides the redundancy unit information.

SDCardDevice Provides status and error information for Secure Digital (SD) card devices present in a chassis.

TemperatureProbe Provides help to protect critical components when temperatures exceed in a chassis.

VoltageProbe Provides status and warning information for voltage sensors in a particular chassis.

Dell OMSS Alert Groups The OpenManage Storage Management (OMSS) alerts are the events generated by OMSS and displayed on the Netcool/OMNIbus console. The following table lists the OMSS alert groups.

Table 19. Dell OMSS Alert Groups

Alert Group Description

Battery Provides status information of the batteries in the controller. Battery alerts provide information about battery reconditioning, charging, temperature, replacement, learn cycle, learn mode, operation, and so on.

Channel Provides the addition and removal status, configuration errors, and status for pluggable devices, such as memory cards.

Controller Provides status of the storage controller tasks. Controller alerts provide information about rebuild rate, alarm status, configuration status, background initialization rate, patrol read rate, check consistency rate, redundant path, foreign configuration, disk status, bad blocks, ECC errors, DKM certificate upload, self-signed certificate creation and upload, and so on.

EMM Provides status of the Enclosure Management Module (EMM) of the controllers.

Enclosure Provides status of the components in the enclosures. Enclosure alerts provide the status information of enclosure, alarm, asset tag, service tag, and so on.

Fan Provides information on how well a fan is functioning. Fan alerts provide status information of fans in a particular enclosure.

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Alert Group Description

FluidCache Provides the validity information for the fluid cache license. Fluid Cache alerts provide information about the storage device installation with license, license removal, expired/invalid license, memory availability, CFM connection, journal mirrors, cluster ID matching, journal read/write, missing cache device and so on.

FluidCacheDisk Provides information about the LUN status of the fluid cache disk.

PhysicalDisk Provides information about the operations on the physical disks such as rebuild, hot spare, blink, clear operation, replace member operation, state change, drive write cache, drive log export, drive prepared for removal, and full initialization.

PowerSupply Provides status information of the power supplies in an enclosure.

Redundancy Provides status of the redundancy device.

SystemLevel Provides status of the controllers in the system.

TemperatureProbe Provides temperature status of the probes in the enclosure. The temperature probe alerts help protect critical components by alerting when temperatures become too high inside an enclosure.

VirtualDisk Provides status information of the virtual disk tasks. Virtual disk alerts provide information about initialization, formatting, configuration, rebuild, background initialization, redundancy, and so on.

VirtualDiskPartition Provides information about the caching status of the virtual disk. Virtual disk partition alerts provide information about inaccessible storage device, transient failure, enabled cache , disabled cache, cache removal and so on.

Dell EqualLogic Alert Groups The EqualLogic alerts are the events generated by Dell EqualLogic Storage Arrays and displayed on the Netcool/OMNIbus console. The following table lists the EqualLogic alert groups.

Table 20. Dell EqualLogic Alert Groups

Alert Group Description

BatteryLessThan72Hours Provides information that the battery has insufficient charge to survive a 72hour power outage.

BothFanTraysRemoved Provides information that both fan trays of the member have been removed from the chassis.

ChannelBothFailed Provides information that both the channel cards have failed.

ChannelBothMissing Provides information that both the channel cards are missing.

EIPFailureCondition Provides information that EIP is failed in the channel card.

EmmLinkFailure Provides information that link to the EMM has failed.

EnclosureOpenPerm Provides information that enclosure is open for a long time.

FanSpeedThreshold Provides information that fan speed has exceeded the minimum or maximum threshold.

FanTrayRemoved Provides information that one of the fan trays has been removed from the chassis.

HighBatteryTemperature Provides information that battery temperature is high.

HwComponentFailedCrit Provides information that a critical hardware component of the member has failed.

IncompatControlModule Provides information that an incompatible control module is inserted into the chassis.

LowAmbientTemp Provides information that one or more sensors are within the critical temperature range.

20 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

MultipleRAIDSets Provides information that multiple valid RAID sets are found.

NVRAMBatteryFailed Provides information that NVRAM battery has failed and the battery is not usable.

OpsPanelFailure Provides information that operations panel is missing or damaged.

PowerSupply Provides information that power supply module has detected a failure.

PowerSupplyFan Provides information that power supply module fan has failed.

RAIDLostCache Provides information that RAID driver is unable to recover the battery-backed cache.

RAIDOrphanCache Provides information that RAID driver found data in the battery-backed cache and does not have a matching disk array.

RAIDSetDoubleFaulted Provides information that a double fault is detected in the RAID set.

RAIDSetLostBlkTableFull Provides information that RAID lost block table is full.

TempSensorThreshold Provides information that temperature sensor has exceeded the threshold.

DiskStatus Provides information that status of the EqualLogic disk has changed.

SCSITgtDevice Provides information that status of the EqualLogic SCSI target device has changed.

SCSILuStatus Provides information that status of the EqualLogic Logical Unit Number (LUN) has changed.

ISCSITgtLogin Provides information that the EqualLogic iSCSI target device's login attempt failed.

ISCSIIntrLogin Provides information that the initiator's login attempt failed.

ISCSIInstSession Provides information that the active session for a target system or an initiator failed.

Dell iDRAC7 and iDRAC8 Alert Groups These alerts are the events generated by Integrated Dell Remote Access Controller 7 (iDRAC7) and Integrated Dell Remote Access Controller 8 (iDRAC8) devices and displayed on the Netcool/OMNIbus console. The following table lists the iDRAC7 and iDRAC8 alert groups.

Table 21. iDRAC7 and iDRAC8 Alert Groups

Alert Group Description

AmperageProbe Provides the amperage details of the system board, disk-drive bay, and the system level.

AutoDiscovery Provides information about the auto discovery configuration execution status.

AutomaticSystemRecovery Provides the OS watchdog timer details of the system.

Battery Provides the details of the system-board battery.

BIOSPOST Provides information about the memory performance during system BIOS Power-On Self Test (POST).

CPUUsage Provides information about the CPU usage.

Debug Provides the debug authorization details of the system.

Fan Provides the fan details of the system.

FiberChannel Provides information about the status of the fiber channel port.

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Alert Group Description

HardwareConfiguration Provides the hardware configuration information for a device, storage adapter, backplane, USB cable, mezzanine card, storage cable, and system-board cable.

IDSDModuleMedia Provides information about the status and performance of the internal dual SD module.

IDSDModuleAbsent Indicates that the internal dual SD module is absent.

IDSDModuleRedundancy Provides information about the internal SD module redundancy.

JOB Provides information on the schedules jobs in system repository.

Licensing Provides the licensing details of the system.

MemoryDevice Provides the memory details of the system.

Network Provides the information when network link is down.

NICConfiguration Provides information about the NIC configuration of the system.

OperatingSystem Provides the details of system halt.

PCIDevice Provides the PCI device details of the system.

PhysicalDisk Provides the physical disk details of the system.

PowerSupply Provides the power supply information of the system.

PowerSupplyAbsent Indicates the absence of power supply for the system.

PowerUsage Provides the details of power usage by the system.

ProcessorDevice Provides the processor details of the system.

ProcessorDeviceAbsent Provides the information that the processor is absent.

RACSoftware Provides information about the iDRAC - CMC communication software.

Redundancy Provides information about fan and power supply redundancy.

SoftwareCompatibility Provides information on any firmware or software incompatibility.

Security Provides information about the chassis, operating system, and Intel Trusted Execution Technology (TXT) performance.

StorageBattery Provides the details of the storage battery on controllers.

StorageController Provides details of the storage controller.

StorageEnclosure Provides information about the performance of the storage enclosure.

StorageFan Provides the fan details of the storage device.

StorageManagementStatus Indicates that the storage device status is not determined.

StoragePowerSupply Provides the power supply information of the storage device.

StorageTemperatureProbe Provides temperature information of an enclosure.

SystemEventLog Provides information about the event logs of the system.

SystemInfo Provides the details of the host system.

StoragePhysicalDisk Provides the physical disk details of the storage device.

StorageVirtualDisk Provides the details of the storage virtual disk.

TemperatureProbe Provides temperature information of a system board, memory module, fan failure, and inlet of a system.

TemperatureStatistics Provides temperature statistics information of the system inlet.

22 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

UserActions Provides information about all user action required for certain events.

vFlash Provides details of removable flash media and storage device.

vFlashAbsent Provides information if removable flash media is absent.

VoltageProbe Provides the voltage details of the processor module and system board.

Dell DRAC5 and iDRAC6 Alert Groups The Dell DRAC5 and iDRAC6 alerts are the events generated by Dell DRAC5 or iDRAC6 devices and are displayed on the Netcool/ OMNIbus console. The following table lists the Dell DRAC5 and iDRAC6 alert groups.

Table 22. Dell DRAC5 and iDRAC6 Alert Groups

Alert Group Description

Authentication Provides status of the RAC Authentication failures and the threshold limit.

Battery Provides status information for batteries.

ESMCOmmunication Provides the status of the RAC communication with the Baseboard Management Controller.

Power Provides the information of the system power supply.

SELThreshold Provides the status information of the System Event Logs capacity.

SystemEventLog Provides the status of a new event arrival in the System Event Logs.

TemperatureProbe Provides temperature information of a system board, memory module, fan failure, and inlet of a system.

TestTrap Test trap.

VoltageProbe Provides the voltage details of the processor module and the system board.

WatchDog Provides the status information of the System Watchdog.

Dell Chassis Alert Groups The Dell PowerEdge FX2 CMC, PowerEdge VRTX CMC, and M1000e devices generate the Chassis alerts and these alerts are displayed on the Netcool/OMNIbus console. The following table lists the Dell Chassis alert groups.

Table 23. Dell Chassis Alert Groups

Alert Group Description

AmperageProbe Provides status information for current sensors.

Battery Provides status information for batteries.

Cable Indicates if cable is detected.

DellChassis

( M1000e alerts)

Status of various components such as fan, battery, power supply, temperature probe, hardware log, redundancy, presence or absence of server, keyboard/video/ mouse (KVM) switch, input output module (IOM), SD card, mismatch of fabric, and mismatch of firmware version.

CMC Provides the information about the CMC slot.

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Alert Group Description

CMCAudit Provides information about the status of data synchronization, extended storage feature activation, and cell battery.

Fan Provides the fan details of the system.

HardwareConfiguration Provides the hardware configuration information for a device and its storage adapter.

IOVConfiguration Provides information about the PCIe card module configuration.

IOVirtualization Provides information about the PCIe card module.

License Provides the licensing details of the system.

LinkStatus Provides information about the Network link status.

PowerSupply Provides the information of the system power supply.

PowerSupplyAbsent Indicates the absence of power supply for the system.

PowerUsageAudit Provides the details of power usage by the system.

Redundancy Provides information about fan and power supply redundancy.

Security Provides information about the chassis, operating system, and the Intel Trusted Execution Technology (TXT) performance.

SoftwareConfiguration Provides information about software incompatibility.

StorageBattery Provides the details of the storage battery on controllers.

StorageController Provides details of the storage controller.

StorageEnclosure Provides information about the performance of the storage enclosure.

StorageFan Provides the fan details of the storage device.

StorageManagement Provides information about communication loss with controller, shared storage availability, and RAID Status.

StoragePhysicalDisk Provides the physical disk details of the storage device.

StoragePowerSupply Provides the power supply information of the storage device.

StorageTemperatureProbe Provides temperature information of an enclosure.

StorageVirtualDisk Provides the details of the storage virtual disk.

SystemEventLog Provides information about the event logs of the system.

TemperatureProbe Provides temperature information of a system board, memory module, fan failure, and inlet of a system.

TestTrap Test Trap.

VoltageProbe Provides the voltage details of the processor module and the system board.

Dell Compellent Alert Groups The Compellent alerts are the events generated by Dell Compellent Storage Arrays and displayed on the Netcool/OMNIbus console. The following table lists the Compellent alert groups.

24 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Table 24. Dell Compellent Alert Groups

Alert Group Description

ControllerStatus Provides status of the controllers in case of any change in its current status.

ControllerComponentStatus Provides status of the controller component in case of any change in its current status.

CacheStatus Provides status of the cache in case of any change in its current status.

DiskFolderStatus Provides status of the disk folders in case of any change in its current status.

DiskStatus Provides status of the Compellent disks in case of any change in its current status.

EnclosureComponentStatus Provides status of the components in the enclosures. Enclosure alerts provide the status information of enclosure, alarm, asset tag, service tag, and so on.

EnclosureStatus Provides status of the Compellent enclosures in case of any change in its current status.

LocalPortConditionStatus Provides status of the local front-end Port Condition in case of any change in its current status.

Miscelleneous This alert group is used for all the Compellent alerts that have no other specific trap definition associated with them.

MonitoredUPSStatus Provides status of the monitored UPS in case of any change in its current status.

ServerStatus Provides status of the managed servers in case of any change in its current status.

SIDeviceStatus Provides status of the SCSI Initiator device in case of any change in its current status.

Test Test trap.

VolumeStatus Provides status of the disk volumes in case of any change in its current status.

Dell PowerVault MD Array Alert Groups The PowerVault MD Array alerts are the events generated by Dell PowerVault MD Storage Arrays and displayed on the Netcool/OMNIbus console. The following table lists the PowerVault MD Array alert groups.

Table 25. Dell PowerVault MD Array Alert Groups

Alert Group Description

AsyncReplication Provides repository status information for the async replication group member. Async replication alerts provide information about repository status, security incompatibility, and so on.

Battery Provides battery status in the MD Array. Battery alerts provide information about battery configuration, backup capacity, temperature, and expiration.

Cache Provides status information for the cache backup device.

Canister Provides status information for the interconnect-battery.

Channel Provides status of the Enclosure Management Module (EMM) of the controllers.

Configuration Provides status information for the gold key setting configuration.

Controller Provides diagnostic status information for the RAID controller module.

DataAssurance Provides information for the data assurance support.

DiscreteLines Provides status information for Discrete Lines diagnostics.

DiskGroup Provides status information for disk groups. DiskGroup alerts provide information about the removal or incompletion of the disk groups.

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Alert Group Description

DiskPool Provides status information for the disk pool. DiskPool alerts provide information about the incompletion, failure or removal of the disk pool.

Drawer Provides status information for the drawer. The alerts provide information if the drawer is open, removed, failed, not supported, or degraded.

EMM Provides status of the Enclosure Management Module (EMM) of the controllers.

Enclosure Provides status of the components in the enclosures. Enclosure alerts provide the status information of enclosure, alarm, asset tag, service tag, and so on.

Fan Provides information on how well a fan is functioning. Fan alerts provide status information of fans in a particular enclosure.

Feature Provides status information for the premium feature. The alerts provide information if the premium feature is out of compliance or has exceeded the limit.

FibreTrunk Provides information for the fibre channel trunk. The alerts provide information about the improper cabling configuration for fibre-channel trunking.

HostOS Provides information for the validity of the host operating system index.

IndividualDrive Provides status information of the path for the individual drive.

InterfaceCard Provides status information for the host interface card. The alerts provide information if the host interface input/output card or the host interface card failed.

InterposerFW Provides information if the Interposer FW version is supported.

LinkSpeed Provides status information for the Link Speed (data rate) switch position.

OpticalLink Provides information about the optical link speed. The alerts provide information if the optical link speed has failed.

PhysicalDisk Provides information about the physical disk read status.

PowerSupply Provides status information for power supply. The alerts provide information if the power supply is missing or removed, failed or needs attention.

Processor Provides information about the processor memory for cache.

RedundantCanister Provides information about the redundant canister. The alerts provide information if the power supply or cooling fan module is missing.

RemoteReplication Provides status information for the remote replication communication between the storage array and the fabric with which it is connected.

ReservedBlock Provides status information for the discovery of the reserved blocks on SATA drives.

SAS Provides status information for the SAS host. SAS alerts provide information for the miswire, degradation, overflow detection, or invalid topology of the SAS host port, degradation or miswire of the SAS-wide port, and so on.

SBB Provides validation information for the StorageWorks Building Block (SBB). The alerts provide information for SBB validation for enclosure expansion, SIM/ESM canister, power supply, midplane communication.

Security Provides information about the repository security compatibility.

SFP Provides information about the status of the GBIC/SFP.

SMARTCommandTransfer Provides information for the SMART Command Transfer support.

26 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

Snapshot Provides information for the snapshot group. Snapshot alerts provide status information of the snapshot repository capacity, snapshot virtual disk repository, creation of the snapshot image, and rollback of the snapshot.

StorageArray Provides information of the storage array security key.

SystemConfiguration Provides validity information of the storage array system configuration.

Temperature Provides threshold status information of the temperature sensor.

UnreadableSector Provides information about the unreadable sector database.

VirtualDisk Provides information about the virtual disk tasks. Virtual disk alerts provide information about the virtual disk capacity, status, reconfiguration, write back caching force status, data/parity status, and path.

Dell Enterprise Switches (S-Series, Z-Series, M-Series, and C- Series) Alert Groups The Dell Enterprise Switches alerts are the events generated by Dell S-Series, Z-Series, M-Series, and C-Series and displayed on the Netcool/OMNIbus console. The following table lists the Dell Enterprise Switches alert groups.

Table 26. Dell S-Series, Z-Series, M-Series, and C-Series Switch Groups

Alert Group Description

AccessControlLists Provides status information arising from problems during installation of the Access Control Lists entries due to a hardware failure or a lack of storage space.

Adjacency Provides information due to Adjacency related changes.

BGPTask Provides information about the status of the Border Gateway Protocol.

Card Provides information about the Card operation status.

Controller Provides information about the Controller operation status.

CopyConfig Provides information when a Copy operation is completed.

ETSModule Provides any change in the ETS Module status.

ETSStatus Provides the Enhanced Transmission Selection operation status.

Fan Provides information about how well a fan is functioning.

FanTray Provides information about the status of the fan tray.

FCOENodes Provides information about the threshold status of the FCOE Nodes.

FiberChannelForwarders Provides information about the threshold status of the fiber channel forwarders.

FlowTable Provides information about the flow table status.

LACPState Provides a change in the LCAP state for one of the member ports of the aggregation link detected by an agent.

MAC Provides status information about a MAC address.

Memory Provides Memory Utilization status.

PFCStatus Provides information about Priority-based Flow Control operation.

PowerSupply Provides the power supply information of the system.

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Alert Group Description

Processor Provides information about the processor details of the system.

RBridge Provides the RBridge operational status information.

RPM Provides the RPM operational status information.

Session Indicates the threshold status of the number of sessions.

SFM Indicates the Switch Fabric Module operational status.

SNMPAgent Indicates that an SNMP Agent has denied an SNMP request based on the IP ACL rules and is generated by the agent.

SpanningTree Indicates the spanning tree status in the CIST or in any MSTI.

SRAM Provides the Operational status of the SRAM.

StackPort Indicates the stack port operational status.

StackUnitRole Indicates the stack unit role change and is generated by the driver or agent.

StackUnitStatus Indicates the stack unit operational status.

Task Indicates the system task status.

Temperature Indicates the chassis's temperature status.

Traffic Indicates the traffic status of link bundle.

VirtualLinkTrunk Indicates the virtual link trunk status.

VRRP Indicates the operational status of the VRRP.

Dell N-Series Switch Alert Groups The N-Series Switch alert groups are the events generated by the Dell N-Series Switches and displayed on the Netcool/OMNIbus console. The following table lists the N-Series alert groups.

Table 27. Dell N-Series Switch Alert Groups

Alert Group Description

ACL Provides status information for the Network access control list.

AgentInventory Provides status information for the Agent Inventory.

AgentLog Provides status information for the Agent Log state.

AgentNSF Provides information about the Agent Network File System status.

AgentPortSecurity Provides status information for the Agent Port Security state.

AgentSwitchCPU Provides information about the Agent Switch CPU status.

AgentSwitchIP Provides information about the Agent Switch IP status.

Authentication Provides information on Authentication Manager when the client is in the authorized/un-authorized state.

Broadcast Provides information about the Broadcast stormstatus.

Configuration Provides information about the switch configuration.

Copy Provides information about the status of the copy operation with a Success or Failure message.

28 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

CPClient Provides information about the Captive Portal Client state.

DAI Provides status information about the Dynamic ARP Inspection.

DHCP Provides status information about the Dynamic Host Configuration Protocol (DHCP) operation state while assigning IP addresses.

DVMRP This signifies the loss of a 2-way adjacency with a neighbor.

Fan Provides information on how well a fan is functioning. Fan alerts provide status information of fans.

Ifstate This signifies that there has been a change in the state of an IPv6 interface.

IGMP Provides information about the Internet Group Management Protocol (IGMP).

Initialization Provides information about the initialization phase of the switch.

Link Provides the link related information.

LLDP Provides information on controlling the transmission of LLDP notifications.

LockedPort Provides information about blocked switches.

MAU Provides information whenever a managed repeater MAU enters the Jabber state.

OSPF This signifies that an OSPF packet has been received on a non-virtual interface that cannot be parsed.

PacketPolicy Provides status information when packets have been forwarded or dropped.

PortState Provides the Port State change information.

PortStatus Provides status information for the ports with either an Authorised or Unauthorized message.

PowerSupply Provides status information of the power supplies.

Repeater Provides information whenever a managed interface MAU enters the Jabber state.

ResourceOverflow Provides status information for switch hardware or software resource overflow.

Stacking Provides information about the stack status.

STP Provides information about any changes in the Spanning Tree Protocol.

SFP Provides information about any changes in the Small Form Pluggable (SFP) Protocol.

Temperature Provides temperature statistics information of the switch.

TFTP Provides information about the status of the Trivial File Transfer Protocol.

Threshold Provides Information when an alarm entry crosses its rising threshold and generates an event that is configured for sending SNMP Traps. This notification is generated when the value of entLastChangeTime changes. It can be utilized by an NMS to trigger logical/physical entity table maintenance polls.

TrunkPort Provides status information when a port has been added or deleted.

UserLogin Provides information about the users logged in.

VLAN Provides information about the switch Virtual Local Area Network.

VRRP Provides information about any changes in the Virtual Router Redundancy Protocol entries.

XFP Provides information about the operational status of the Small Form Factor Pluggable Transceiver.

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Alert Group Description

ZeroHopEdgeRouting Provides routing related information about the Zero-Hop Edges.

W-Series Switch Alert Groups The W-Series Switch alert groups are the events generated by the Dell W-Series Switches and displayed on the Netcool/OMNIbus console. The following table lists the W-Series alert groups.

Table 28. Dell W-Series Switch Groups

Alert Group Description

AccessPoint Indicates changes in Access point status.

ACL Indicates that the Access Control List Entries table is full and cannot add any more entries.

AdhocNetwork Provides the Adhoc Network information.

AM Provides AM information.

Authentication Provides user related operation's information.

AuthenticationServer Indicates Authentication server related information.

BandWidth Indicates that the controller reached the maximum number of configurable Bandwidth contracts.

CDR Indicates that the CDR buffer threshold has been reached.

Certificate Indicates the certificate expiry information.

Channel It indicates changes in Channel configuration.

ChannelFrame Indicates data packet information of a channel frame.

ChannelRate Indicates that an AP/AM at wlsrLocation detected frames of type wlsrFrameType on wlsrCurrentChannel which exceeds the configured IDS rate threshold.

ClockSync Indicates the total number of clock sync errors between the switch and access points.

Configuration Indicates configuration information.

Controller Indicates the controller detected IP Spoofing.

ControllerIP Indicates that the controller IP information.

CoverageHole Indicates that a coverage hole information.

CRL Indicates that the Certificate Revocation List associated with the particular Trustpoint is expired.

DBCommunication Indicates communication with Database.

ESIServer Indicates that a ESI server status.

Fan Indicates fan status.

30 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Alert Group Description

FanTray Indicates fan tray information.

FlashMemory Indicates that the switch is running low on flash space.

Frame Indicates data packet information of a frame.

FrameTypeThreshold Indicates the threshold information of a Frame Type.

GBIC Indicates that a GigaBit Interface Converter is inserted in a line card.

IAPConfig Indicates that config apply has failed on the Instant Access Point.

Interface Indicates the change in the state of interface

License Indicates one or more licenses on the controller expiry information.

LineCard Indicates line card information.

Loadbalancing Indicates load balancing status.

Memory Indicates that the available system memory is low.

Network Indicates Adhoc network information.

NetworkBridge Indicates that an AM has detected an Adhoc network that is bridging to a wired network

NodeRate Indicates that an AP/AM at wlsrLocation detected frames of type wlsrFrameType transmitted by node wlsrNodeMac which exceeds the configured IDS rate threshold.

OUI Indicates changes in Organizationally Unique Identifier (OUI) configuration.

PhysicalPort Indicates physical port information.

PowerSupply Indicates power supply status.

Preamble Indicates changes in preamble configuration.

Process Indicates process information.

QueueOverFlow Indicates that an Inform queue overflow condition occurred.

Radio Indicates changes in the Radio attributes of an access point.

RAP Indicates the Remote Access Point information.

Resource Indicates a particular resource under monitoring status.

ShortPreable Indicates that an access point has bad Short preamble configuration.

Signature Indicates that it detected a signature match.

SignStation Indicates that an AP detected a signature match.

SSID Indicates changes in Service Set Identifier configuration.

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Alert Group Description

StackElement Indicates change happens in any topology of the stack element in the stack.

Station Indicates changes in station status.

SupervisoryCard Indicates supervisory card information.

SwitchLIC Indicates license expiry information.

Temperature Indicates temperature information.

TunnelInterface Indicates tunnel interface information.

UserAttributes Indicates user related attribute information.

UserAuthentication Indicates user related authentication information.

UserEntry Indicates user related log-in information.

VLAN Indicates that a Virtual Local Area Network interface status.

VoiceClient Indicates that the location of voice client has been changed.

Voltage Indicates voltage information.

VPN Indicates that the Virtual Private Network session limit is reached.

VRRP Indicates that Virtual Router Redundancy Protocol State has changed on the switch.

WEP Indicates changes in Wired Equivalent Privacy configuration.

WirelessBridge Indicates that an AP/AM detected a station Disconnect attack.

WMS Indicates that current state in the Wireless Management Suite module shows that the Wireless Management Suite is reaching capacity, and so it is recommended to enable WMS-Offload.

WPA Indicates changes in Wi-Fi Protected Access configuration.

32 Using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus

Dell Devices and their console launch tools The Dell OpenManage Connection enables you to launch various Dell one-to-one, one-to-many consoles and other Dell tools to get more information about the Dell devices that you want to monitor, troubleshoot, configure, or manage.

You can launch the consoles from the respective polled events or SNMP alerts from the Desktop Event List or from the Active Event List (AEL) of the Web GUI.

For more information, see Launching Dell consoles from the Web GUI and Launching Dell consoles from Desktop Event List.

The following table lists the supported Dell devices and the consoles and tools that can be launched from them.

Table 29. Dell One-to-One console launches

Dell Device Console launch tools

Dell Servers/OEM Servers OpenManage Server Administrator Console

OpenManage Server Administrator Web Server Console

Dell Remote Access Controller Console

Dell Workstations OpenManage Server Administrator Console

OpenManage Server Administrator Web Server Console

Dell Remote Access Controller Console

Dell DRACs Dell Remote Access Controller Console

OpenManage Server Administrator Console

NOTE: The OpenManage Server Administrator Console is launched from iDRAC7 or iDRAC8 devices only.

Dell Chassis CMC Console

Dell PowerVault NX Storage Arrays:

OpenManage Server Administrator Console

OpenManage Server Administrator Web Server Console

Dell Remote Access Controller Console

Dell Compellent Storage Arrays: Dell Compellent Storage Manager Console

Dell EqualLogic PS-Series Storage Arrays:

EqualLogic Group Manager Console

Dell N-Series switches Dell OpenManage Switch Administrator Console

Supported Dell devices

(Except W-Series mobility controllers)

Warranty Report Information

NOTE: An active Internet connection is required to retrieve the warranty report information for a Dell device.

4

Dell Devices and their console launch tools 33

Table 30. Dell One-to-Many console launches

Dell Device Console launch tools

Supported Dell devices OpenManage Essentials (OME) Console

Dell PowerVault MD Storage Arrays

MD Storage Manager Console

Supported Dell Switches Dell OpenManage Network Manager Console

Dell W-Series Switches Dell AirWave Management Platform Console

Table 31. Dell tools

Dell Device Console launch tools

iDRAC 7 and iDRAC 8 Dell Connections License Manager Console Launch Tool

Dell Server Trap Configuration Information Console

Topics:

Launching Dell consoles from the Web GUI

Launching Dell consoles from the Desktop Event List

Launching Dell consoles from the Web GUI You can launch the supported console launch tools from the respective Dell devices from the events generated by those devices from the Active Event List (AEL) of the Web GUI.

1 Log in to the web GUI.

2 On the left panel, click Availability > Events > Active Event List (AEL).

The list of active events is displayed on the right panel.

3 Right-click on any event generated by a Dell device on the Active Event List.

4 From the options, click Dell Tools > .

The respective is launched in the default browser.

For Example:

To launch the Compellent Storage Manager Console from the Web GUI, Right-click the Dell Compellent event on the Active Event List, from the options displayed, click Dell Tools > Launch Dell Compellent Storage Manager Console.

The Compellent Storage Manager Console is launched in a default browser.

Launching Dell consoles from the Desktop Event List You can launch the supported console launch tools from the respective Dell devices from the Desktop Event List.

1 Click Start > Program > NETCOOL Suite > Event List.

NOTE: On systems running Linux operating system, run nco_event, in the terminal.

2 Log in to the Netcool/OMNIbus Event List.

3 On the Event list window, double-click Show Sub-Event List on the All Events tab.

The Event list is displayed in a new window.

4 Right-click on any event generated by a supported Dell device on the Event List.

5 From the options, click Dell Tools > .

On systems running the Windows operating system, the is launched in the default browser.

34 Dell Devices and their console launch tools

On systems running the Linux operating system, the is launched in the browser application set in the $OMNIBROWSER environment variable.

For Example:

To launch the Compellent Storage Manager Console from the Desktop Event List, right-click the Dell Compellent event on the Event List, from the options displayed, click Dell Tools > Launch Dell Compellent Storage Manager Console.

The Compellent Storage Manager Console is launched in a default browser.

Dell Devices and their console launch tools 35

Troubleshooting This section lists the problems that you may encounter while using the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus and their solutions or workaround.

Topics:

iDRAC7/iDRAC8 SNMPv3 traps are not received in the IBM Tivoli Netcool/OMNIbus console

Error while launching the OMSA console from iDRAC7/iDRAC8 polled events or SNMP traps

Error while launching the Warranty Report Information console from events generated by servers or workstations running ESXi version 5.5 or later

Dell PowerEdge server, PowerVault NX Storage Arrays, and Workstation events are not received at the Netcool/OMNIbus console

Dell iDRAC7 And iDRAC8 Server events are not received at the Netcool/OMNIbus console

Dell FX2 CMC, VRTX CMC, CMC and DRAC events are not received at the Netcool/OMNIbus console

Dell Compellent Storage Array events are not received at the Netcool/OMNIbus console

Dell EqualLogic PS-Series Storage Array events are not received at the Netcool/OMNIbus console

Dell PowerVault Modular Disk Storage Array events are not received at the Netcool/OMNIbus console

Dell Enterprise switch events are not received at the Netcool/OMNIbus console

Dell N-Series switch events are not received at the Netcool/OMNIbus console

Dell W-Series switch events are not received at the Netcool/OMNIbus console

Dell OpenManage Server Administrator events are not correlated

iDRAC7/iDRAC8 Events not Correlated

Dell FX2 CMC or VRTX CMC events are not correlated

Compellent events are not correlated

Dell EqualLogic events are not correlated

Dell Enterprise (S-Series, M-Series, Z-Series, and C-Series) events are not correlated

Dell N-Series events are not correlated

Error while importing the Web GUI Integrations

Error while launching the Dell consoles using Web GUI

Error while launching the Dell PowerVault MD Storage Array console using Web GUI

Error in restarting the MTTrapd probe in Windows

iDRAC7/iDRAC8 SNMPv3 traps are not received in the IBM Tivoli Netcool/OMNIbus console 1 Capture the SNMPv3 trap with a Trap Capture tool such as Wireshark.

2 Retrieve the Engine ID from the captured trap.

3 Configure this Engine ID in your IBM Tivoli Netcool/OMNIbus setup.

4 Restart the Mttrapd probe service.

You will now be able to receive the SNMPv3 traps successfully.

5

36 Troubleshooting

Error while launching the OMSA console from iDRAC7/iDRAC8 polled events or SNMP traps 1 Ensure that the $OMNIBROWSER environment variable has been configured.

2 Ensure that the SNMP is responding correctly.

3 Verify that the Dell iDRAC7/iDRAC8 device has a valid SYSTEM FQDN (server host name) and is resolvable in both the Desktop and the WEB GUI servers.

4 Verify that the server OMSA console is configured with the default port number 1311.

Error while launching the Warranty Report Information console from events generated by servers or workstations running ESXi version 5.5 or later You must reconfigure the LaunchDellWarrantyReport tool by performing the following steps:

1 In the Netcool/OMNIbus Desktop component Configuration window, double click Menu > Tools > LaunchDellWarrantyReport.

The Edit Tool window is opened for LaunchDellWarrantyReport.

2 Click the Executable tab and edit the string in the Executable Commands field as given in the example.

For Example:

Systems running Windows:

$(NCHOME)\platform\win32\jre_1.6.7\jre\bin\java to

\jre1.6.0_18\bin\java

For Example:

Systems running Linux:

$(NCHOME)/platform/linux2x86/jre_1.6.7/jre/bin/java to

/jre1.6.0_18/bin/java 3 To reconfigure the Netcool/OMNIbus Web GUI component, install Oracle Java version 1.6.0_18 or later and then configure the

TIPJAVAHOME variable by providing the complete installed Java path.

Dell PowerEdge server, PowerVault NX Storage Arrays, and Workstation events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entries are included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-MIB-Dell- 10892.include.snmptrap.lookup"

Troubleshooting 37

include "$NC_RULES_HOME/include-snmptrap/dell/dell-StorageManagement- MIB.include.snmptrap.lookup"

3 Verify that the following entries are included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-MIB-Dell- 10892.include.snmptrap.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell-StorageManagement-

MIB.include.snmptrap.rules"

Dell iDRAC7 And iDRAC8 Server events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entry is included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-IDRAC-MIB.include.snmptrap.lookup" 3 Verify that the following entry is included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-IDRAC-MIB.include.snmptrap.rules"

Dell FX2 CMC, VRTX CMC, CMC and DRAC events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entry is included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-RAC-MIB.include.snmptrap.lookup" 3 Verify that the following entry is included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-RAC-MIB.include.snmptrap.rules"

Dell Compellent Storage Array events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entry is included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-STORAGE-SC-MIB.include.snmptrap.lookup" 3 Verify that the following entry is included in the dell.master.include.rules file:

#include "$NC_RULES_HOME/include-snmptrap/dell/dell-STORAGE-SC-MIB.include.snmptrap.rules"

Dell EqualLogic PS-Series Storage Array events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules"

38 Troubleshooting

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup" 2 Verify that the following entries are included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic-EQLMEMBERMIB. include.snmptrap.lookup"

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic-EQLDISKMIB. include.snmptrap.lookup"

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic-SCSI-MIB.include.snmptrap.lookup" 3 Verify that the following entries are included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic- EQLMEMBERMIB.include.snmptrap.rules"

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic- EQLDISKMIB.include.snmptrap.rules"

include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic-SCSI-MIB.include.snmptrap.rules" include "$NC_RULES_HOME/include-snmptrap/dell/equalLogic-ISCSI-MIB.include.snmptrap.rules"

Dell PowerVault Modular Disk Storage Array events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entry is included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell-MDStorageArray- MIB.include.snmptrap.lookup"

3 Verify that the following entry is included in the dell.master.include.rules file:

#include "$NC_RULES_HOME/include-snmptrap/dell/dell-MDStorageArray- MIB.include.snmptrap.rules"

Dell Enterprise switch events are not received at the Netcool/OMNIbus console For S-Series, M-Series, Z-Series, and C-Series Switches

1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entries are included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.switch.master.include.snmptrap.lookup" 3 Verify that the following entries are included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.switch.master.include.snmptrap.rules"

Dell N-Series switch events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entries are included in the dell.master.include.lookup file:

Troubleshooting 39

include "$NC_RULES_HOME/include-snmptrap/dell/ dell.Nseriesswitch.master.include.snmptrap.lookup"

3 Verify that the following entries are included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/ dell.Nseriesswitch.master.include.snmptrap.rules"

Dell W-Series switch events are not received at the Netcool/OMNIbus console 1 Verify that the following entries are included in the SNMP probe rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.rules" include "$NC_RULES_HOME/include-snmptrap/dell/dell.master.include.lookup"

2 Verify that the following entries are included in the dell.master.include.lookup file:

include "$NC_RULES_HOME/include-snmptrap/dell/ dell.Wseriesswitch.master.include.snmptrap.lookup"

3 Verify that the following entries are included in the dell.master.include.rules file:

include "$NC_RULES_HOME/include-snmptrap/dell/ dell.Wseriesswitch.master.include.snmptrap.rules"

Dell OpenManage Server Administrator events are not correlated Verify that the following triggers are enabled in Netcool/OMNIbus ObjectServer:

dell_omsa_clear

dell_omsa_deduplicate_clear

iDRAC7/iDRAC8 Events not Correlated Verify that the following triggers are enabled in Netcool/OMNIbus ObjectServer:

dell_idrac_clear

dell_idrac_deduplicate_clear

Dell FX2 CMC or VRTX CMC events are not correlated Verify that the following triggers are enabled on Netcool/OMNIbus ObjectServer:

dell_cmc_clear

dell_cmc_deduplicate_clear

Compellent events are not correlated Verify that the following triggers are enabled in Netcool/OMNIbus ObjectServer:

dell_compellent_clear

dell_compellent_deduplicate_clear

40 Troubleshooting

Dell EqualLogic events are not correlated Verify that the following triggers are enabled on Netcool/OMNIbus ObjectServer:

dell_equallogic_clear

dell_equallogic_deduplicate_clear

Dell Enterprise (S-Series, M-Series, Z-Series, and C- Series) events are not correlated Verify that the following triggers are enabled on Netcool/OMNIbus ObjectServer:

dell_enterprise_switch_clear

dell_enterprise_switch_deduplicate_clear

Dell N-Series events are not correlated Verify that the following triggers are enabled on Netcool/OMNIbus ObjectServer:

dell_nseries_clear

dell_nseries_deduplicate_clear

Error while importing the Web GUI Integrations Restart the Web GUI server after importing the Dell OpenManage Connection to the ObjectServer.

Error while launching the Dell consoles using Web GUI Verify that Perl is properly installed on the Web GUI server.

For the prerequisites for enabling the CGI scripts functionality, see the IBM Tivili Netcool/OMNIbus CGI script documents.

Error while launching the Dell PowerVault MD Storage Array console using Web GUI Make sure that Dell PowerVault Modular Disk Storage Array is installed.

Make sure that the path of the Dell PowerVault Modular Disk Storage Array Installer is specified in the Dell PowerVault Modular Disk Storage Array console launch tool.

Error in restarting the MTTrapd probe in Windows Ensure that the commented text (if it exists) is not at the end in the following files:

dell.master.include.lookup

dell.master.include.rules

Troubleshooting 41

Related documents and resources This chapter gives you the details of other documents and resources to help you work with the Dell OpenManage Connection for IBM Tivoli Netcool/OMNIbus.

Topics:

Other documents you may need

Contacting Dell

Accessing Documents From Dell Support Site

Other documents you may need In addition to this guide, you can access the following guides available at dell.com/support/manuals. Under Do you have your Service Tag or Express Service Code? click Choose from a list of all Dell products > Continue > Software & Security > Enterprise Systems Management Under General Support, click the appropriate product category to access the documents.

Dell OpenManage With VMware ESX/ESXi Systems Management Guide. To access this guide at dell.com/support/manuals, click Software > Virtualization Solutions > VMware Software > Dell Systems Management for VMware.

For information on terms used in this document, see the Glossary at dell.com/support/manuals.

Whitepapers, blogs, wiki-articles, product communities, and forums are available at en.community.dell.com/techcenter/systems- management/w/wiki/4115.dell-openmanage-connections-and-integrations.aspx.

Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.

Dell provides several online and telephone-based support and service options. Availability varies by country and product, and some services may not be available in your area. To contact Dell for sales, technical support, or customer service issues:

1 Go to Dell.com/support.

2 Select your support category.

3 Verify your country or region in the Choose a Country/Region drop-down list at the bottom of the page.

4 Select the appropriate service or support link based on your need.

Accessing Documents From Dell Support Site You can access the required documents in one of the following ways:

Using the following links:

For all Enterprise Systems Management documents dell.com/softwaresecuritymanuals

For OpenManage documents dell.com/openmanagemanuals

For Remote Enterprise Systems Management documents dell.com/esmmanuals

For OpenManage Connections Enterprise Systems Management documents dell.com/ OMConnectionsEnterpriseSystemsManagement

6

42 Related documents and resources

For Serviceability Tools documents dell.com/serviceabilitytools

For OpenManage Connections Client Systems Management documents dell.com/dellclientcommandsuitemanuals

From the Dell Support site:

a Go to dell.com/support/home.

b Under Select a product section, click Software & Security.

c In the Software & Security group box, click the required link from the following:

Enterprise Systems Management

Remote Enterprise Systems Management

Serviceability Tools

Client Systems Management

Connections Client Systems Management

d To view a document, click the required product version.

Using search engines:

Type the name and version of the document in the search box.

Related documents and resources 43

Appendix

Configuring SNMP Trap Destination for 12G or Later Generation of PowerEdge Servers, PowerVault NX Storage Arrays, and Dell Workstations You must configure the SNMP Trap destination in the PowerEdge Servers, PowerVault NX Storage Arrays, or Dell Workstations for forwarding the SNMP traps to a particular management station IP (that is, the MTrapd Probe Server IP address). As you can monitor these devices through in-band (using Server Administrator in the server host) or by using iDRAC7/iDRAC8, the administrator must configure the trap destination in the device host or iDRAC7/iDRAC8 devices respectively. The device monitoring status remains same irrespective of the monitoring mode. The administrator must ensure that the trap destination is not configured in both modes, else redundant SNMP traps are sent to the OMNIbus console. Therefore, it is recommended that the administrator configures the SNMP trap destination for only one mode either in-band or out-of-band.

To monitor these devices through in-band mode:

1 Administrators must set the SNMP trap destination as the Management Station IP/host in the in-band device host.

2 Administrators must ensure that the Management Station IP/host does not exist in the SNMP trap destination list of iDRAC7/iDRAC8 devices.

To monitor these devices through OOB mode:

1 Administrators must set the SNMP trap destination as the Management Station IP/host in iDRAC7/iDRAC8 devices.

For information on configuring the trap destinations for in-band and OOB devices, see the section Configuring Your System To Send Traps To A Management Station in the Dell OpenManage Server Administrator Version User's Guide and the section Configuring IP Alert Destinations Using RACADM in the Integrated Dell Remote Access Controller 7 (iDRAC7) User's Guide, Integr

Manualsnet FAQs

If you want to find out how the OpenManage Connection Dell works, you can view and download the Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide on the Manualsnet website.

Yes, we have the User's Guide for Dell OpenManage Connection as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The User's Guide should include all the details that are needed to use a Dell OpenManage Connection. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell OpenManage Connection IBM Tivoli OMNIbus V2.2 Software User's Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.