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Dell NetWorker 19.2 Software Installation Guide PDF

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Summary of Content for Dell NetWorker 19.2 Software Installation Guide PDF

Dell EMC NetWorker Version 19.2.x

Installation Guide Rev 02

March, 2020

Copyright 1990-2020 Dell Inc. or its subsidiaries All rights reserved.

Dell believes the information in this publication is accurate as of its publication date. The information is subject to change without notice.

THE INFORMATION IN THIS PUBLICATION IS PROVIDED AS-IS. DELL MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND

WITH RESPECT TO THE INFORMATION IN THIS PUBLICATION, AND SPECIFICALLY DISCLAIMS IMPLIED WARRANTIES OF

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IN THIS PUBLICATION REQUIRES AN APPLICABLE SOFTWARE LICENSE.

Dell Technologies, Dell, EMC, Dell EMC and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be the property

of their respective owners. Published in the USA.

Dell EMC Hopkinton, Massachusetts 01748-9103 1-508-435-1000 In North America 1-866-464-7381 www.DellEMC.com

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Introduction 17 About the NetWorker product..................................................... 18 NetWorker Components............................................................. 18 NetWorker Authentication Service.............................................. 19 NetWorker Server...................................................................... 19 NetWorker Server databases............................................................................20 NetWorker Message Queue Adapter ............................................21 NetWorker Block-Based Backups................................................ 21 NetWorker Base Client (NetWorker Client) ................................. 21 NetWorker Extended Client package............................................21 NetWorker Storage Node........................................................... 22 NMC Server.............................................................................. 22 NetWorker Management Web UI................................................. 22 Datazone.................................................................................. 22 NetWorker REST API................................................................. 22 NMC Client............................................................................... 23 NetWorker Daemons..................................................................23 Dell EMC Licensing Solution....................................................... 24 Front-end Capacity Estimation................................................... 24

Software Requirements 25 NetWorker Authentication Service..............................................26 NMC Server Features and System Requirements......................... 26 Multi-locale Datazone Requirements........................................... 26 General multi-locale considerations...................................................................27 Windows requirements for multiple locales....................................................... 28 UNIX requirements for multiple locales............................................................. 28 Data Domain System Requirements.............................................29 TCP/IP Requirements................................................................29 NetWorker Management Web UI Browser Requirements...............29 NMC Browser and JRE Requirements..........................................30

Linux Installation 31

Figures

Tables

Preface

Chapter 1

Chapter 2

Part 1

CONTENTS

Dell EMC NetWorker Installation Guide 3

CentOS, OEL, SuSE and RHEL Installation 33 Road Map for Installing the NetWorker Software............................................. 34 Determining the initialization system.................................................................34 Preparing the Linux Target Host....................................................................... 34

Linux x64 Installation Package Requirements ......................................35 RHEL 7 and later and CentOS Package Requirements......................... 35 SuSE Package Requirements...............................................................35 Default Directory Locations................................................................. 36 Changing the Default Directory Locations............................................37

Installing the NetWorker Software....................................................................37 Installing the NetWorker Client software............................................. 37 Installing the software NetWorker Storage Node.................................39 Installing the NetWorker Server Software........................................... 42 Silent Installation of the NetWorker Server Software.......................... 45 Install the NetWorker Management Web UI software on the NetWorker server...................................................................................................48 Install the NetWorker Management Web UI software without the NetWorker server................................................................................ 49 Deploying a VMware template for the host..........................................50 Post-installation consideration for st tape devices............................... 51

Installing the NMC server..................................................................................51 NMC server requirements.................................................................... 51 Installing the NMC Server software..................................................... 52 Configuring the NMC Server Software................................................ 54 Silent Configuration of the NMC Server Software...............................55

Uninstalling the NetWorker software................................................................58

Debian and Ubuntu Installation 61 Road map for installing the NetWorker client software.....................................62 Preparing the Linux Target Host....................................................................... 62

Linux x64 Installation Package Requirements ......................................62 Default Directory Locations................................................................. 63

Installing the NetWorker Storage Node and Client Packages............................64 Deploying a VMware template for the host.......................................................65 Uninstalling the NetWorker software................................................................66

Fedora client installation 67 Road map for installing the NetWorker client software.....................................68 Preparing the Linux Target Host....................................................................... 68

Linux x64 Installation Package Requirements ......................................68 Default Directory Locations................................................................. 69

Installing the NetWorker client packages.......................................................... 70 Deploying a VMware template for the host........................................................71 Uninstalling the NetWorker software................................................................ 72

Windows Installation 73

Microsoft Windows Installation 75 Road map for installing the NetWorker and NMC software on Windows...........76 Reviewing the NetWorker requirements for Windows.......................................76

General considerations.........................................................................76 Package disk space requirements........................................................ 76 Location and disk space requirements.................................................. 77

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Chapter 5

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Windows 2012 considerations...............................................................77 NetWorker server and storage node tape device requirements............ 78 Set the JAVA_HOME environment variable to JRE 1.8.........................78

Installing the NetWorker software.................................................................... 78 Installing the NetWorker Server software.........................................................80 Installing the NetWorker Storage Node software..............................................83 Installing the NetWorker base client................................................................. 84

Installing the NetWorker Extended Client............................................ 88 Installing the NMC server software on Windows...............................................88

Installing the NMC Server software with the NetWorker Client or Storage Node software........................................................................88 Installing the NMC Server software with the NetWorker Server software...............................................................................................92

Install the NetWorker Management Web UI software.......................................95 Adjusting antivirus software settings ............................................................... 97 Deploying a VMware template for the host.......................................................98 Uninstalling the software.................................................................................. 98

Uninstalling the NetWorker and NMC Server software on Windows....98 Uninstalling the NetWorker Base Client and Extended Client............. 100 Uninstalling the software by using the installation file on Windows Core Server.................................................................................................102

Microsoft Windows Silent Installations 103 Installing the NetWorker Server software by using silent install...................... 104 Uninstalling the NetWorker software by using silent uninstallation..................109 Using SMS to install or uninstall the NetWorker software............................... 109

Changing the NetWorker installation type or moving to another installation type 111 Installation type and features management...................................................... 112

Changing the installation type for a NetWorker base client................. 112 Changing a NetWorker Server, NMC Server, or NetWorker Storage Node into a NetWorker Client............................................................. 113 Changing an NMC server or a NetWorker Storage Node into a NetWorker server................................................................................115 Changing the NMC server or NetWorker server to a NetWorker storage node.................................................................................................... 116 Changing the NetWorker server, NetWorker Storage Node or NetWorker Client to an NMC server....................................................117

Post installation steps...................................................................................... 119

UNIX Installation 121

HP-UX installation 123 Road map for installing the NetWorker software on HP-UX............................ 124 Reviewing NetWorker requirements for HP-UX.............................................. 124

General requirements......................................................................... 124 Package disk space requirements....................................................... 125 HP-UX 11iv3 requirements.................................................................. 125 HP-UX 11iv2 requirements.................................................................. 125 HP-UX on PA-RISC requirements.......................................................126

Default directory locations.............................................................................. 126 HP-UX: Installing the NetWorker client and storage node software................ 126

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Uninstalling the NetWorker software on HP-UX..............................................128

AIX installation 131 Road map for installing the NetWorker software on AIX..................................132 Reviewing the operating system requirements for AIX.................................... 132

Packages disk space requirements for AIX......................................... 132 AIX 6.1 requirements...........................................................................132 IPv4 requirements...............................................................................132

Changing the default directory locations......................................................... 133 Installing the NetWorker software...................................................................135 Installing the AIX driver for DD Boost-over-FC feature ...................................136 Uninstalling the NetWorker software on AIX....................................................137

Solaris Installation 139 Road map for installing the NetWorker software on Solaris.............................140 Reviewing the NetWorker requirements for Solaris......................................... 140

Package disk space requirements....................................................... 140 Solaris 10 requirements....................................................................... 141 Solaris zone requirements................................................................... 141

Changing default directory locations............................................................... 142 Installing the NetWorker Client and Storage Node packages...........................143 Deploying a VMware template for the host......................................................145 Uninstalling NetWorker on Solaris................................................................... 145

OS-X Client Installation 149

OS-X client installation 151 Road map for installing the NetWorker software on OS-X.............................. 152 Reviewing the OS-X requirements...................................................................152 Installing the NetWorker Client software.........................................................152

Installing the NetWorker Client from the Mac Console....................... 153 Installing the NetWorker Client from a Terminal window.................... 153

Verify the software installation........................................................................ 154 Deploying VMware template for OS-X hosts................................................... 154 Uninstalling the NetWorker Client software on OS-X...................................... 154

Verifying and Troubleshooting the Installation 157

Verify the Installation 159 Road map for using NetWorker for the first time............................................ 160 About the Dell EMC Licensing Solution........................................................... 160

Dell EMC License Server (served licenses only)................................. 160 License file.......................................................................................... 161 Management of the Dell EMC License Server (served licenses only).. 161 Quick Start: Activate the Dell EMC Licensing Solution........................161

Configuring the NMC server to manage additional NetWorker servers............163 Starting the NMC server GUI for the first time............................................... 165

(Optional) Adding additional NetWorker servers to the NMC server.. 165 Ensuring that the required NMC processes are running on a Linux host.. 166 Ensuring that the NMC processes are running on a Windows host..... 167

Chapter 10

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Chapter 12

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6 Dell EMC NetWorker Installation Guide

Preparing to connect to the NMC server............................................ 167 Connecting to the NMC server GUI.................................................... 168 Changing the NetWorker servers that can access the host................. 171

Starting the NMC client after the first time.....................................................172

Troubleshooting NMC GUI and NetWorker Server connection issues 173

Troubleshooting authorization errors and NetWorker server access issues..... 174 Troubleshooting NetWorker daemon or service startup issues........................ 175 Troubleshooting NMC GUI and NetWorker server connection issues.............. 177

There is problem contacting the server, server_name. Please verify that server is running..................................................................................177 An error occurred while validating user credentials. Verify that NetWorker Authentication Service is running..................................... 177 Tuning the JVM heap memory............................................................ 178 Unable to verify Authentication Server's hostname and/or port ........ 178 Unable to display to Console server web page.................................... 179 Unable to connect to the NMC server................................................ 180 Application blocked for security.......................................................... 181 Unable to launch NetWorker Management Console............................ 181 Using IPv6 addresses to connect to the NMC GUI............................. 185 Unable to connect to server: Unable to set user privileges based on user token for username: Unable to validate the security token................. 186 JAVA_HOME environment variable might not be set correctly. Ensure that JAVA_HOME is set to 64-bit JRE directory. .............................. 186 Networker displays the earlier version even after an upgrade.............186

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Contents

8 Dell EMC NetWorker Installation Guide

NetWorker components.................................................................................................... 19 Change Install Location page............................................................................................ 85 Configuration Checks Options.......................................................................................... 86 Stopping the NetWorker Remote Exec Service................................................................ 99 Removing the NetWorker software package.....................................................................99 Uninstall the NetWorker Extended Client software......................................................... 100 Installation Modification................................................................................................... 101 Uninstall the NetWorker Client software..........................................................................101 Uninstall the NetWorker Client software.......................................................................... 113 Welcome to the NMC Server Configuration Wizard page................................................ 169 Set authentication server service account for the NMC Server page.............................. 170 Specify a list of managed NetWorker servers page.......................................................... 171

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FIGURES

Dell EMC NetWorker Installation Guide 9

Figures

10 Dell EMC NetWorker Installation Guide

Revision history................................................................................................................. 13 Style conventions.............................................................................................................. 15 NetWorker server database functions...............................................................................20 Daemons on a NetWorker host......................................................................................... 23 Supported Browsers and JRE versions .............................................................................30 Linux default file locations ................................................................................................36 Size of compressed and uncompressed files..................................................................... 37 Optional NetWorker packages.......................................................................................... 38 Size of compressed and uncompressed files..................................................................... 40 Optional NetWorker packages........................................................................................... 41 Optional NetWorker packages.......................................................................................... 43 NetWorker Server silent installation configuration parameters......................................... 46 Linux NMC server default file locations............................................................................. 51 Supported Operating system and JRE versions ............................................................... 52 Size of compressed and uncompressed files..................................................................... 52 NMC Server silent installation configuration parameters.................................................. 55 NetWorker package names on Linux................................................................................. 58 Linux default file locations ................................................................................................63 List of software packages................................................................................................. 64 Linux default file locations ................................................................................................69 List of NetWorker software packages............................................................................... 70 NetWorker package names on Linux................................................................................. 72 Size of compressed and uncompressed files..................................................................... 77 Microsoft Windows default file locations and space requirements ....................................77 Components available in NetWorker Extended Client package..........................................79 NetWorker Server installation options............................................................................. 104 Size of compressed and uncompressed files....................................................................125 HP-UX software packages.............................................................................................. 126 AIX default file locations and space requirements ........................................................... 133 List of NetWorker packages required for each installation type.......................................135 NetWorker software packages to uninstall for each installation type............................... 137 Size of compressed and uncompressed files....................................................................140 Solaris zone requirements................................................................................................ 141 Default file locations and space requirements for Solaris ................................................ 142 NetWorker packages on Solaris ...................................................................................... 146 OSX Directory and space requirements........................................................................... 152 Supported License Server platforms............................................................................... 160

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TABLES

Dell EMC NetWorker Installation Guide 11

Tables

12 Dell EMC NetWorker Installation Guide

Preface

As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this document. The product release notes provide the most up-to-date information on product features.

If a product does not function correctly or does not function as described in this document, contact a technical support professional.

Note: This document was accurate at publication time. To ensure that you are using the latest version of this document, go to the Support website https://www.dell.com/support.

Purpose

This document describes how to install and remove the NetWorker software.

Audience

This document is part of the NetWorker documentation set and is intended for use by system administrators during the installation and setup of the NetWorker software.

Revision history

The following table presents the revision history of this document.

Table 1 Revision history

Revision Date Description

02 March 05, 2020 The topic TCP/IP Requirements and Installing the NetWorker Server Software are updated.

01 November 15, 2019 First release of this document for NetWorker 19.2 .

Related documentation

The NetWorker documentation set includes the following publications, available on the Support website:

l NetWorker E-LAB Navigator Provides compatibility information, including specific software and hardware configurations that NetWorker supports. To access E-LAB Navigator, go to https:// elabnavigator.emc.com/eln/elnhome.

l NetWorker Administration Guide Describes how to configure and maintain the NetWorker software.

l NetWorker Network Data Management Protocol (NDMP) User Guide Describes how to use the NetWorker software to provide data protection for NDMP filers.

l NetWorker Cluster Integration Guide Contains information related to configuring NetWorker software on cluster servers and clients.

l NetWorker Installation Guide Provides information on how to install, uninstall, and update the NetWorker software for clients, storage nodes, and servers on all supported operating systems.

l NetWorker Updating from a Previous Release Guide Describes how to update the NetWorker software from a previously installed release.

Dell EMC NetWorker Installation Guide 13

l NetWorker Release Notes Contains information on new features and changes, fixed problems, known limitations, environment and system requirements for the latest NetWorker software release.

l NetWorker Command Reference Guide Provides reference information for NetWorker commands and options.

l NetWorker Data Domain Boost Integration Guide Provides planning and configuration information on the use of Data Domain devices for data deduplication backup and storage in a NetWorker environment.

l NetWorker Performance Optimization Planning Guide Contains basic performance tuning information for NetWorker.

l NetWorker Server Disaster Recovery and Availability Best Practices Guide Describes how to design, plan for, and perform a step-by-step NetWorker disaster recovery.

l NetWorker Snapshot Management Integration Guide Describes the ability to catalog and manage snapshot copies of production data that are created by using mirror technologies on storage arrays.

l NetWorkerSnapshot Management for NAS Devices Integration Guide Describes how to catalog and manage snapshot copies of production data that are created by using replication technologies on NAS devices.

l NetWorker Security Configuration Guide Provides an overview of security configuration settings available in NetWorker, secure deployment, and physical security controls needed to ensure the secure operation of the product.

l NetWorker VMware Integration Guide Provides planning and configuration information on the use of VMware in a NetWorker environment.

l NetWorker Error Message Guide Provides information on common NetWorker error messages.

l NetWorker Licensing Guide Provides information about licensing NetWorker products and features.

l NetWorker REST API Getting Started Guide Describes how to configure and use the NetWorker REST API to create programmatic interfaces to the NetWorker server.

l NetWorker REST API Reference Guide Provides the NetWorker REST API specification used to create programmatic interfaces to the NetWorker server.

l NetWorker 19.2 with CloudBoost 19.2 Integration Guide Describes the integration of NetWorker with CloudBoost.

l NetWorker 19.2 with CloudBoost 19.2Security Configuration Guide Provides an overview of security configuration settings available in NetWorker and Cloud Boost, secure deployment, and physical security controls needed to ensure the secure operation of the product.

l NetWorker Management Console Online Help Describes the day-to-day administration tasks performed in the NetWorker Management Console and the NetWorker Administration window. To view the online help, click Help in the main menu.

l NetWorker User Online Help Describes how to use the NetWorker User program, which is the Windows client interface, to connect to a NetWorker server to back up, recover, archive, and retrieve files over a network.

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14 Dell EMC NetWorker Installation Guide

Note: References to Data Domain systems in this documentation, in the UI, and elsewhere in the product include PowerProtect DD systems and older Data Domain systems.

Special notice conventions that are used in this document

The following conventions are used for special notices:

NOTICE Identifies content that warns of potential business or data loss.

Note: Contains information that is incidental, but not essential, to the topic.

Typographical conventions

The following type style conventions are used in this document:

Table 2 Style conventions

Bold Used for interface elements that a user specifically selects or clicks, for example, names of buttons, fields, tab names, and menu paths. Also used for the name of a dialog box, page, pane, screen area with title, table label, and window.

Italic Used for full titles of publications that are referenced in text.

Monospace Used for:

l System code

l System output, such as an error message or script

l Pathnames, file names, file name extensions, prompts, and syntax

l Commands and options

Monospace italic Used for variables.

Monospace bold Used for user input.

[ ] Square brackets enclose optional values.

| Vertical line indicates alternate selections. The vertical line means or for the alternate selections.

{ } Braces enclose content that the user must specify, such as x, y, or z.

... Ellipses indicate non-essential information that is omitted from the example.

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation

l https://www.dell.com/support

l https://community.emc.com

Where to get support

The Support website https://www.dell.com/support provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Support.

To access a product-specific page:

1. Go to https://www.dell.com/support.

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Dell EMC NetWorker Installation Guide 15

2. In the search box, type a product name, and then from the list that appears, select the product.

Knowledgebase

The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

1. Go to https://www.dell.com/support.

2. On the Support tab, click Knowledge Base.

3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by typing a product name in the search box, and then selecting the product from the list that appears.

Live chat

To participate in a live interactive chat with a support agent:

1. Go to https://www.dell.com/support.

2. On the Support tab, click Contact Support.

3. On the Contact Information page, click the relevant support, and then proceed.

Service requests

To obtain in-depth help from Licensing, submit a service request. To submit a service request:

1. Go to https://www.dell.com/support.

2. On the Support tab, click Service Requests.

Note: To create a service request, you must have a valid support agreement. For details about either an account or obtaining a valid support agreement, contact a sales representative. To get the details of a service request, in the Service Request Number field, type the service request number, and then click the right arrow.

To review an open service request:

1. Go to https://www.dell.com/support.

2. On the Support tab, click Service Requests.

3. On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities

For peer contacts, conversations, and content on product support and solutions, go to the Community Network https://community.emc.com. Interactively engage with customers, partners, and certified professionals online.

How to provide feedback

Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPAD.Doc.Feedback@emc.com.

Preface

16 Dell EMC NetWorker Installation Guide

CHAPTER 1

Introduction

This chapter includes the following topics:

l About the NetWorker product............................................................................................... 18 l NetWorker Components........................................................................................................ 18 l NetWorker Authentication Service........................................................................................ 19 l NetWorker Server..................................................................................................................19 l NetWorker Message Queue Adapter .....................................................................................21 l NetWorker Block-Based Backups.......................................................................................... 21 l NetWorker Base Client (NetWorker Client) .......................................................................... 21 l NetWorker Extended Client package..................................................................................... 21 l NetWorker Storage Node......................................................................................................22 l NMC Server.......................................................................................................................... 22 l NetWorker Management Web UI...........................................................................................22 l Datazone............................................................................................................................... 22 l NetWorker REST API............................................................................................................ 22 l NMC Client........................................................................................................................... 23 l NetWorker Daemons............................................................................................................. 23 l Dell EMC Licensing Solution..................................................................................................24 l Front-end Capacity Estimation..............................................................................................24

Dell EMC NetWorker Installation Guide 17

About the NetWorker product The NetWorker

product is a storage management software suite that provides backup, recovery,

and other services to hosts using a wide variety of operating systems and data types. NetWorker products for different operating systems are interoperable. NetWorker provides the flexibility to design a storage management system that works best with the current computing environment.

The NetWorker software is distributed in these formats:

l In a media kit that contains the software and electronic documentation for several related NetWorker products.

l As a downloadable archive file from the Online Support website.

The NetWorker product has these components:

l NetWorker Client

l NetWorker Extended Client

l NetWorker Storage Node

l NetWorker Authentication Service

l NetWorker Block-Based Backup

l NetWorker Message Queue Adapter

l NetWorker Server

l NMC Server (NMC)

l NetWorker Language Packs

l NetWorker License Manager

l NetWorker REST API

Note: The NetWorker software package does not include the Avamar client software. To install Avamar client, see Avamar Installation Guide.

NetWorker Components Several components make up the NetWorker environment and provide the ability to protect against data loss.

The following figure illustrates the main components in a NetWorker environment.

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18 Dell EMC NetWorker Installation Guide

Figure 1 NetWorker components

NetWorker Authentication Service The NetWorker Authentication Service provides centralized token-based authentication to components in a NetWorker 19.2 environment. You can configure the NetWorker Authentication Service to use a local user database or external identity providers (LDAP, LDAPS, and AD) for authentication.

NetWorker Server The NetWorker Server is a collection of processes and programs that are installed on a host that performs NetWorker services. The NetWorker Server also acts as a storage node and can control multiple remote storage nodes.

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Dell EMC NetWorker Installation Guide 19

NetWorker Server databases The following table summarizes the different databases that a NetWorker Server uses to manage a datazone.

Table 3 NetWorker server database functions

Database Function

Client File Index (CFI) Tracks the files that belong to a save set. Each configured NetWorker Client has one client file index. The client file indexes can grow to become prohibitively large over time and can negatively impact backup performance.

Media database (mm) Tracks the following information:

l The volume name.

l The location of each save set fragment on the physical media (file number/file record).

l The backup dates of the save sets on the volume.

l The file systems in each save set.

Note: There is only one media database per server.

The media database can grow to become prohibitively large over time and negatively impact backup performance.

Jobs (jobsdb) Stores, for a limited time, information about NetWorker job operations, for example:

l Scheduled and queued backup and recovery operations.

l Realtime backup and restore related activities.

l All NMC server communication.

Recovery operations do not require the data that is stored in the jobsdb database.

Resource (resdb) Stores the configuration information for a NetWorker Server, for example:

l v backup configurations.

l Scheduled recover configurations.

l Pool configurations.

l Device configurations.

Client push (cpdb) Stores configuration information for the Client push application.

nsrla Stores configuration information for the NetWorker Remote Exec (nsrexecd) service.

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20 Dell EMC NetWorker Installation Guide

NetWorker Message Queue Adapter The NetWorker Message Queue Adapter component on the NetWorker Server enables programs to use the message bus to access the NetWorker Server.

The NetWorker Message Queue Adapter daemon (nsrmqd) translates the communications that occur between a message protocol and NetWorker Remote Procedure Call (RPC) functions.

The Backup and Recovery Manager software and the Hyper-V File Level Recovery (FLR) feature in NetWorker Module for Microsoft (NMM) software use the message queue adapter to communicate with the NetWorker Server and NetWorker Server components.

NetWorker Block-Based Backups Block-Based Backup (BBB) is a NetWorker software feature that enables you to back up data on a Windows or Linux host by traversing a volume or disk at the block level.

When you install the NetWorker software on a Window host, the installation automatically installs the files that the BBB feature requires. On supported 64-bit Linux hosts, install a separate BBB software package to provide a NetWorker host with BBB support.

The NetWorker E-LAB Navigator provides more information about operating system support for BBB.

NetWorker Base Client (NetWorker Client) The NetWorker Client software communicates with the NetWorker Server to support backup and recover functionality. The software provides you with two client packages: a base client package and an extended client package. Install the NetWorker Client software on each host that requires backup and recovery support.

Before you install the NetWorker Client software, ensure that NetWorker supports the specific client operating system and hardware configuration. The NetWorker E-LAB Navigator provides the most up-to-date information about compatibility.

NetWorker Extended Client package The NetWorker software includes an NetWorker Extended Client package, which provides NetWorker hosts with additional feature support.

Install the NetWorker Extended Client package if you require the following functionality on the host:

l NetWorker Snapshot Management (NSM)

l Network Attached Storage (NAS) snapshot

l CLI utilities for server reporting and administration, for example mminfo and nsrinfo l Firewall tunneling tools

l Cluster integration scripts

l Custom script integration tools (pre/post save)

l Audit log

l NetWorker Module for Meditech

l SCVMM Data Protection Add-in for NMM

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Dell EMC NetWorker Installation Guide 21

l Recovery of NetWorker Module for Microsoft (NMM) 8.2.3 and 8.2.4 backups by using NMM

l Cloning and staging

l ProtectPoint for VMAX

l ProtectPoint for Recoverpoint

On Windows hosts, the NetWorker Server or NetWorker Storage Node installation automatically installs the NetWorker Extended Client package. The NetWorker Base Client installation does not install the NetWorker Extended Client package.

On UNIX hosts, install a separate NetWorker Extended Client package to enable additional feature support.

NetWorker Storage Node NetWorker can back up data to local devices on a NetWorker Server or remote devices on a storage node. A storage node controls storage devices such as tape drives, disk devices, autochangers, and silos.

The NetWorker Server is a local storage node. Use a remote storage node to offload most of the data movement in a backup or a recovery operation from the NetWorker Server. A remote storage node improves performance, but it requires high I/O bandwidth to manage data transfer from local clients or network clients to target devices. The operating system of a remote storage node can differ from the NetWorker Server.

NMC Server The NetWorker Management Console (NMC) server or Console server is a Java-based application and database server. The NMC Server manages all NetWorker Servers and Clients. The NMC Server provides reporting and monitoring capabilities for all NetWorker Servers and Clients in the environment. The NMC Server relies on the NetWorker Authentication Service for user account authentication.

NetWorker Management Web UI The NetWorker Management Web UI is a web-based management interface that you can use to manage a single NetWorker server. The NWUI Server relies on the NetWorker Authentication Service for user account authentication.

The NetWorker Management Web UI Online Help provides more information.

Datazone A NetWorker datazone is composed of a single NetWorker Server, its clients, and storage nodes. You can add additional datazones as backup requirements increase.

NetWorker REST API The NetWorker REST API is an interface that allows customer to access the NetWorker data protection service and to build client applications that automate NetWorker operations. The NetWorker REST API Getting Started Guide describes how to use NetWorker REST API, and the NetWorker REST API Reference Guide provides a full description of the API resources.

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22 Dell EMC NetWorker Installation Guide

NMC Client A NetWorker Management Console (NMC) client is any host in the environment that uses a web browser and NetWorker Runtime Environment or Java Runtime Environment (JRE) to display the NMC Server GUI. Multiple users can access the NMC Server GUI simultaneously, from different browser sessions.

NetWorker Daemons The NetWorker software uses processes on Windows or daemons on UNIX to control and manage NetWorker operations in the datazone.

This table lists the NetWorker daemons for each software component.

Table 4 Daemons on a NetWorker host

Software component Daemons

NetWorker Authentication Service java.exe (Windows), jsvc.exec (UNIX)

NetWorker Server nsrd, nsrexecd, nsrindexd, nsrmmdbd,

nsrmmd, nsrjobd, nsrmmgd, nsrlcpd,

nsrlogd, nsrsnmd, nsrcpd, nsrctld,

nsrdispd ,nsrmqd, nsrvmwsd

NetWorker Client nsrexecd

NetWorker Extended Client nsrpsd

NetWorker Storage Node nsrexecd, nsrmmd, nsrlcpd, nsrsnmd

NetWorker Management Console server gstd, httpd, postgres, tomcat,

gstsnmptrapd (optional)

For more information about the NetWorker processes, review the following information:

l The nsrmmd daemon or the nsrmmd.exe process is present on a NetWorker Server or storage node that has one or more enabled devices.

l The nsrmmgd daemon or the nsrmmgd.exe process is present on the NetWorker Server when a media manager is enabled.

l The nsrlcpd daemon or the nsrlcpd.exe process is present on a NetWorker Server and storage nodes when an attached tape library exists.

l The nsrcpd daemon or the nsrcpd.exe process is present on the NetWorker Server during a Package Manager software upgrade.

The NMC Server daemon, gstd, starts these additional processes:

l postgres: The ProgreSQL database daemon on Linux. On Windows, the service associated with the postgres.exe process is EMC GST Database Service.

l httpd: The web server daemon on Linux. On Windows, the service associated with the httpd.exe process is EMC GST Web service. There are 2 or more httpd daemons.

l gstsnmptrapd: An optional daemon that is present on a Linux NMC Server when SNMP Trap monitoring is configured for a Data Domain system. On Windows, the service associated with gstsnmptrapd.exe process is EMC GST Trap Handler.

Introduction

Dell EMC NetWorker Installation Guide 23

Note: On Windows platform, after NetWorker server upgrade, the NetWorker services fail to start, and the daemon.raw logs a message notifying that RabbitMQ service failed to start. To fix this issue, you must delete the RabbitMQ folder located in C:\Windows \System32\config\systemprofile\AppData\Roaming file path and restart the services.

Dell EMC Licensing Solution NetWorker 9.0.x and later servers use the Dell EMC Licensing Solution.

The Dell EMC Licensing Solution is a licensing standard that stores all licensing information for the environment in one license file, which is stored on both the NetWorker server and, if using a served license, the License Server.

All new installations of NetWorker use the Dell EMC Licensing Solution. The chapter "Dell EMC Licensing Solution" in the NetWorker Licensing Guide provides information on how to implement the Dell EMC Licensing Solution for new and upgraded installations of the NetWorker software. The "Dell EMC Licensing Solution" chapter also describes the Dell EMC Licensing Server and the use of the license file.

Front-end Capacity Estimation NetWorker supports an automatic reporting mechanism that communicates with Dell EMC's Usage Intelligence portal. You must install the EMC Secure Remote Services (ESRS) appliance version 3.20.20.08 or later from the ESRS Virtual Edition Product Page, and configure NetWorker to communicate with the appliance. Review the ESRS v3 Installation Training video for details about how to install the ESRS appliance.

The ESRS RAP resource can be configured to send periodic license, configuration and usage information to Dell EMC as well as track the liveness of NetWorker servers. Several reports are sent, the details of the reports are extracted from command line tools.

The command line tool nsrcapinfo, generates an estimate of the total data protected in a NetWorker datazone. The capacity estimate uses a simple heuristic where it measures the maximum full backup for each application type and each client in the datazone, this is defined as the client's capacity. The sum of each individual client's capacity provides a capacity estimate for the entire datazone. Configuration information is extracted from the RAP database through the command line tool nsrdump. The nsrdump tool automatically hides sensitive information like passwords, but can also be configured to hide other information that customers may not wish to share with Dell EMC.

The NetWorker Command Reference Guide provides more details on nsrcapinfo.

Introduction

24 Dell EMC NetWorker Installation Guide

CHAPTER 2

Software Requirements

This chapter includes the following topics:

l NetWorker Authentication Service........................................................................................26 l NMC Server Features and System Requirements................................................................. 26 l Multi-locale Datazone Requirements.....................................................................................26 l Data Domain System Requirements...................................................................................... 29 l TCP/IP Requirements........................................................................................................... 29 l NetWorker Management Web UI Browser Requirements......................................................29 l NMC Browser and JRE Requirements...................................................................................30

Dell EMC NetWorker Installation Guide 25

NetWorker Authentication Service NetWorker 19.2 uses the NetWorker Authentication Service to authenticate NetWorker Management Console (NMC) and command line interface (CLI) users.

To use a Linux NetWorker Server, install and configure the NetWorker Authentication Service package on the NetWorker Server host before you install NMC Server software.

When you use a Windows NetWorker Server host, the NetWorker Server installation automatically installs the NetWorker Authentication Service software on the NetWorker Server host.

The NetWorker Authentication Service requires NetWorker Runtime Environment or 64-bit Java 8. Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host.

Before you install the NetWorker Server software, ensure that an application does not exist on the NetWorker Server that uses an Apache Tomcat instance on port 9090. The NetWorker Authentication Service listens on port 9090 by default. The section "Troubleshooting NMC GUI and NetWorker Server connection issues" provides more information.

Note: If the installation does not detect NetWorker Runtime Environment, 64-bit Java 8 on the host, the installation will not continue.

NMC Server Features and System Requirements The NetWorker Management Console server (NMC Server) enables you to manage, monitor, and generate reports for multiple NetWorker Servers across multiple datazones and from a single host.

The NMC Server embeds the following software:

l Apache server, which downloads NMC jar files and starts the NMC Server daemons or services.

l PostgreSQL database, which stores reports and the NMC Server configuration information.

The NMC Server software package is supported on a Linux or Microsoft Windows host. The NMC Server software requires the NetWorker Client software.

You can install the NMC Server software on the NetWorker Server. The minimum system requirement for a NMC Server host is a 2 CPU processor and 8GB of RAM.

If NMC server is handling a large scale NetWorker server with a large number of users, then size the NMC server with 32 GB RAM and 8 core CPU, with greater than or equal to 1.5 GHz.

It is recommended that you install the NMC Server software on a host that is not the NetWorker Server in the following scenarios:

l When the NMC Server manages a NetWorker Server with 50 or more clients.

l When the NMC Server monitors multiple datazones.

Multi-locale Datazone Requirements This section provides guidance for your multi-locale datazone NetWorker installation.

The NetWorker software enables you to configure hosts to run in different locales and supports a multi-locale datazone. The NetWorker software includes language pack support for French, Japanese, Simplified Chinese, Korean, and English locales.

The NetWorker command line interface (CLI), the NMC server graphical user interface (NMC GUI), and the NetWorker User program are I18N compliant.

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26 Dell EMC NetWorker Installation Guide

In a multi-locale datazone, you can display data and remotely manage the NetWorker environment in the locale that is defined on the local host. NetWorker supports different locales on the local host, the NetWorker server, and the NMC server.

The NetWorker software supports:

l Languages and character sets that the underlying OS supports.

l UTF-8 encoded input and output files.

l Non-English scheduled backup and archive requests.

l Non-English mounts on UNIX hosts. The NetWorker software detects these mounts during an All save set backup.

l Directed recovery to a non-English relocation directory.

l Save set recovery of a non-English save set, independent of the locale of the source host.

The NetWorker Administration Guide describes how to perform NetWorker tasks in a multi-locale datazone.

General multi-locale considerations Before you install the NetWorker software in a multi-locale datazone, consider how textual elements might display or what message files support localization.

To view localized textual elements in the CLI, the NMC server GUI, and the NetWorker User application:

l Install the required language font on the operating system of the host that is accessing the application interface.

l Enable the corresponding language locale on the operating system of the host that accesses the application interface.

l Enable the corresponding language locale on the NMC server.

l Install the corresponding language pack, which is included with the NetWorker software package, on the NetWorker Client, NetWorker Server, NetWorker Storage Node, and NMC Server.

Note: Textual elements include radio buttons, menu options, dates, times, and numbers.

The NetWorker software does not support locales that the operating system defines or code sets that remap characters that have a special meaning for file systems, for example De_DE.646. Depending on the file system, these special characters might include the forward slash (/), the backward slash (\), the colon (:), or the period(.).

When the non-English font is unavailable on the NMC client, the NMC GUI renders the localized textual elements in English or the elements might appear as illegible.

The CLI displays the data correctly when the current locale supports the characters and the encoding. However, when the user and system locales do not match on a Windows host, characters might display incorrectly.

The nsr_render_log command enables you to render English log file messages to the locale of the user that runs the command. The NetWorker Command Reference Guide or the UNIX man pages describe how to use the nsr_render_log command.

Message files that support localization include:

l daemon.raw fileThe main NetWorker log file.

l nsrcpd.raw fileThe client push log.

l gstd.raw fileThe NMC server log file.

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Dell EMC NetWorker Installation Guide 27

l networkr.raw fileThe Windows recovery log file.

The NetWorker Administration Guide describes how to view raw log files.

Windows requirements for multiple locales Before you install the NetWorker software on a Windows host in a multi-locale NetWorker datazone, review the following general locale requirements.

l When non-UTF8 data from a UNIX host uses encoding that Windows does not support natively, for example, euc-jp, the data from the UNIX host does not appear correctly in the NMC GUI on the Windows host.

l The NetWorker User program displays textual elements, dates, times, and numbers that are based on the Regional and Language Options settings in the Control Panel.

l For the French locale and other Latin 1 languages, the NetWorker application uses code page 1252. If the code page for a Windows terminal session is not 1252, CLI commands might not work correctly. For example, when a code page mismatch occurs between the terminal console and the recover command, NetWorker cannot mark or add some files when using recover command. An error message similar to the following appears: not in index. To resolve this issue, type chcp=1252 at the Windows command prompt, then type the recover command.

UNIX requirements for multiple locales Before you use a UNIX host to connect to the NMC server in a multi-locale NetWorker datazone, review the following information, which describes how to use non-ASCII installation directories and how to display non-textual elements.

l NetWorker does not support a non-ASCII installation directory. Create a symbolic link between the /nsr folder to a non-ASCII directory.

l To display non-English textual elements, the dates, the times, and the numbers in the NMC GUI, ensure that you:

n Install the NetWorker language package on the client.

n Define the LC_ALL and LANG environment variables from a console window, to match the installed NetWorker language pack. For example, on a Solaris host:

To use the French NetWorker language pack, type:

setenv LANG fr setenv LC_ALL fr

To use the Japanese NetWorker language pack, type:

setenv LANG ja setenv LC_ALL ja

To use the Simplified Chinese NetWorker language pack, type:

setenv LANG zh setenv LC_ALL zh

To use the Korean NetWorker language pack, type:

setenv LANG ko setenv LC_ALL ko

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28 Dell EMC NetWorker Installation Guide

Data Domain System Requirements NetWorker supports Data Domain systems with a minimum version of DDOS 5.7.

Before you install the NetWorker software on the NetWorker hosts, ensure that all Data Domain systems run a supported DDOS version. The NetWorker E-LAB Navigator provides more information about the supported DDOS versions.

TCP/IP Requirements The NetWorker software requires that you install and configure TCP/IP on each host.

Before you install the NetWorker software, ensure that the configuration meets the following requirements:

l The /etc/hosts file on each Solaris and Linux NetWorker host must contain an entry for the IPv4 loopback address. For example, on Linux the /etc/hosts file contains the following entries by default:

127.0.0.1 localhost localhost.localdomain localhost4 localhost4.localdomain4 . By default, NetWorker supports dual stack. "::1" is required to be in "/etc/hosts" file. If it is not present, then NetWorker installation adds ::1 to /etc/hosts file.

l On Windows hosts, NetWorker does not require changes to the hosts file. It is recommended that you use the default hosts file settings for the IPv4 loopback address on Windows hosts.

l The NetWorker server, when configured as a DHCP client, must use a reserved address that is synchronized with DNS.

l The name of the host that the hostname command returns on the system must match the name that the IP address resolves to when using the nslookup command.

l Forward and reverse DNS lookups for the host are successful.

l Operating system tools, for example, the nslookup command, must resolve the IP address of the host to the same hostname that you defined for the network adapter that NetWorker uses.

l The hostname must not contain an underscore character (_).

Note: On a Linux NetWorker Server, the NetWorker daemons cannot start when the IP address 127.0.0.1 is inaccessible on the loopback interface. This requirement is true even in an IPv6-only environment.

NetWorker Management Web UI Browser Requirements You can install NetWorker Management Web UI and configure it to manage the NetWorker servers.

The following are the supported web browsers for NetWorker Management Web UI:

l Google Chrome

l Mozilla Firefox

l Microsoft Edge

l Microsoft Internet Explorer 11

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Dell EMC NetWorker Installation Guide 29

l Safari

NMC Browser and JRE Requirements An NMC client is any host in the datazone in which you use a web browser to connect to the NMC GUI to manage the NMC server and NetWorker servers.

The following table summarizes the supported Java (JRE) versions and browsers .

Table 5 Supported Browsers and JRE versions

Browsers JRE Version 64 Bit

l Mozilla Firefox

l Chrome

l Safari

l Microsoft IE

l Microsoft IE Edge

l Java 8 Build 211

Note:

l The minimum java requirement is Java 8 Build 211.

l JRE requirements are not applicable when you install NetWorker Runtime Environment.

Software Requirements

30 Dell EMC NetWorker Installation Guide

PART 1

Linux Installation

This chapter includes the following topics:

Chapter 3, "CentOS, OEL, SuSE and RHEL Installation"

Chapter 4, "Debian and Ubuntu Installation"

Chapter 5, "Fedora client installation"

Dell EMC NetWorker Installation Guide 31

Linux Installation

32 Dell EMC NetWorker Installation Guide

CHAPTER 3

CentOS, OEL, SuSE and RHEL Installation

This chapter includes the following topics:

l Road Map for Installing the NetWorker Software..................................................................34 l Determining the initialization system..................................................................................... 34 l Preparing the Linux Target Host............................................................................................34 l Installing the NetWorker Software........................................................................................ 37 l Installing the NMC server...................................................................................................... 51 l Uninstalling the NetWorker software.................................................................................... 58

Dell EMC NetWorker Installation Guide 33

Road Map for Installing the NetWorker Software Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

1. The Software Requirements chapter lists the general requirements and considerations relevant to each supported Windows and UNIX operating system.

2. Preparing the Linux target host describes how to back up the operating system configuration file and configure the target host to support NetWorker.

3. Install the NetWorker software:

l Installing the NetWorker software describes how to install the NetWorker client, storage node, and server software.

l Installing the NMC server describes how to install the NMC server software.

4. The Verify the Installation chapter describes how to test the NetWorker software functionality.

5. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Determining the initialization system The NetWorker RPMs will automatically install the application start up related scripts based on the initialization system running on your machine. You can identify the initialization system that is running on your Linux system by running the following procedure:

Procedure

1. Run the command - ps -p 1 If you are running a sysVinit system, then you will see the following output: [root@ /]# ps -p 1 PID TTY TIME CMD 1 ? 00:02:48 init

If you are running a systemd system, then you will see the following output: [root@ /]# ps -p 1 PID TTY TIME CMD 1 ? 00:02:48 systemd

Preparing the Linux Target Host Before you install the NetWorker software, create a backup of the operating system configuration file and configure the target host to support NetWorker.

Procedure

1. To create a backup copy of the operating system configuration files, type the following command:

cp /etc/rpc /etc/rpc.orig cp /etc/ld.so.conf /etc/ld.so.conf.orig

2. Ensure that the PATH variable for the root and user accounts contains the /usr/sbin directory.

3. If the SELinux on your Linux system is in enforcing mode then you must change is to permissive by running the command setenforce permissive

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34 Dell EMC NetWorker Installation Guide

Note: After the installation is complete, you must revert the SELinux to default value, that is, the value before the installation of RPMs

Linux x64 Installation Package Requirements The NetWorker installation for all supported x64 Linux operating systems and versions requires two packages that the default OS installation might not include.

Manually download and install the following Linux OS packages before you install the NetWorker software. The NetWorker installation fails when these two packages do not exist on the host:

l compat-libstdc++-33-3.2.3-68.1.x86_64.rpm or later

l compat-libstdc++-33-3.2.3-68.1.i686.rpm or later

RHEL 7 and later and CentOS Package Requirements The NetWorker installation requires some packages that the default OS installation might not include.

Manually download and install the following Linux OS packages. The NetWorker installation fails when these packages do not exist on the host:

l ksh l glibc.i686 0:2.17-55.el7 or later l nss-softokn-freebl.i686 0:3.15.4-2.el7 or later l libncursesw.so.5

Note: For PowerPC (PPC) hosts, install the 32-bit Pluggable Authentication Modules (PAM) library, pam-1.1.8-12.el7_1.1.ppc or later, on the host. NetWorker requires the 32-bit package, even when the 64-bit PAM package exists on the host.

SuSE Package Requirements The NetWorker software has operating system package dependencies. The default SuSE installation does not contain all the operating system packages that the NetWorker software requires.

When you use the rpm command to install the NetWorker software, the installation displays a list of missing required operating system packages. You must install the required packages before you install the NetWorker software.

For example, when you run the rpm command to install the NetWorker software on a default installation, output similar to the following might appear:

rpm -ivh lgtoclnt-19.2-0.x86_64.rpm error: Failed dependencies: libcap.so.1()(64bit) is needed by lgtoclnt-19.2-0.x86_64 libstdc++.so.5()(64bit) is needed by lgtoclnt-19.2-0.x86_64 libstdc++.so.5(CXXABI_1.2)(64bit) is needed by lgtoclnt-19.2-0.x86_64 libstdc++.so.5(GLIBCPP_3.2)(64bit) is needed by lgtoclnt-19.2-0.x86_64 libstdc++.so.5(GLIBCPP_3.2.2)(64bit) is needed by lgtoclnt-19.2-0.x86_64 To resolve this issue, install the following operating system packages, and then run the rpm command again:

l compat-libstdc++-33-3.2.3-68.1.x86_64.rpm l libcap1-1.10-47.1.x86_64.rpm

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Dell EMC NetWorker Installation Guide 35

Note: For SLES 15, there is a dependency on libncursesw.

Default Directory Locations Before you install the NetWorker software, you should become aware of the default directory locations and space requirements for the binary files, the databases, and the log files on the target host.

You can change these directory locations on all supported Linux operating systems except Debian and Ubuntu.

Table 6 Linux default file locations

NetWorker package Location

NetWorker Authentication Service (emcauthc)

/opt/nsr/authc

Client (lgtoclnt) /usr/lib

/usr/sbin

/usr/bin

/opt/nsr

Storage node (lgtonode) /usr/lib

/usr/sbin

Server (lgtoserv) /usr/sbin

Man pages (lgtoman) /usr/share

French language pack (lgtofr) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Japanese language pack (lgtoja) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Korean language pack (lgtoko) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Simplified Chinese language pack (lgtozh) /usr/lib

/usr/sbin

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Table 6 Linux default file locations (continued)

NetWorker package Location

/usr/share

/opt/nsr

Client file index, media database, resource database

/nsr

Changing the Default Directory Locations To store the configuration, log, and database files on file system that has more free disk space than the / file system, create a symbolic link from a new directory to the /nsr directory.

Procedure

1. Create the /nsr directory.

2. Create another /nsr directory on a disk with sufficient space.

For example:

mkdir /disk2/nsr

3. Link the new directory to the /nsr directory, by typing the following command:

ln -s /disk2/nsr /nsr

Installing the NetWorker Software Use the yum command or the rpm installation application to install the client, the storage node, the server software, and optional packages, such as the man pages and the language packages.

Installing the NetWorker Client software Use the rpm installation application or yum command to install the NetWorker Client software.

Before you begin

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

Table 7 Size of compressed and uncompressed files

Operating system

Package name Compressed file size

Uncompressed file size

Linux IBM PowerPC

nw19.2_linux_ppc64.tar.gz 26 MB 26 MB

Linux IBM PowerLE

nw_linux_ppc64le.tar 48 MB 48 MB

Linux x86 nw19.2_linux_x86.tar.gz 256 MB 261 MB

Linux x86-64 nw19.2_linux_x86_64.tar.g z

1.12 GB 1.26 GB

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Dell EMC NetWorker Installation Guide 37

Procedure

1. Download the NetWorker software package from the Online Support website to a temporary location.

2. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

3. From the directory that contains the extracted NetWorker software packages, use the rpm installer application or the yum command to install the NetWorker packages.

l To use the yum command, type:

yum localinstall --nogpgcheck lgtoclnt-nw*.rpm optional_package [optional_package]...

where optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

NOTICE When the yum program cannot install required packages, the yum command fails and provides a list of missing packages. Manually install the required packages, and then run the yum command again.

l To use the rpm installation application, type one of the following commands:

n To install the NetWorker software in the default location, type:

rpm -ivh lgtoclnt-nw*.rpm optional_package [optional_package]... n To install the NetWorker software in a non-default location, type:

rpm -ivh --relocate /usr=/path lgtoclnt-nw*.rpm optional_package [optional_package]...

where:

n optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

n path is an existing directory in which to install the NetWorker software.

Note: When the operating system packages that NetWorker requires are missing, the rpm command provides a list of missing packages and does not install the NetWorker software. Manually install the missing packages, and then run the rpm command again.

Table 8 Optional NetWorker packages

Package Description

Extended client package lgtoxtdclnt*.rpm

Adapter software lgtoadpt*.rpm

Note: The lgtoadpt package is required when NMM clients are in the datazone.

Block Based Backup software lgtobbb-nw*.rpm

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38 Dell EMC NetWorker Installation Guide

Table 8 Optional NetWorker packages (continued)

Package Description

Note: Before you install the BBB software, ensure that you install the OS lsb package. On RHEL, install the lsb package. On SUSE, install the lsb- release package.

Man pages lgtoman*.rpm

Simplified Chinese language support lgtozh*.rpm

French language support lgtofr*.rpm

Japanese language support lgtoja*.rpm

Korean language support lgtoko*.rpm

4. For installations to a non-default location only, perform the following actions:

a. Modify the PATH variable for the root account to include the bin and sbin subdirectories.

For example, if the non-default location is /nw, add /nw/bin:/nw/sbin to the PATH variable.

b. Modify the LD_LIBRARY_PATH variable to include the /lib/nsr directory.

For example, if the non-default location is /nw, type

LD_LIBRARY_PATH=/nw/lib/nsr

5. Confirm that the NetWorker daemons have started, by typing the command below, based on the initialization system running on your Linux machine :

l sysvinit/etc/init.d/networker status l systemdsystemctl status networker

Installing the software NetWorker Storage Node Use the yum command or the rpm installation application to install the NetWorker Storage Node software, the required NetWorker Client and NetWorker Extended Client packages, and optional packages such as the man pages and the language packages.

Before you begin

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

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Dell EMC NetWorker Installation Guide 39

Table 9 Size of compressed and uncompressed files

Operating system

Package name Compressed file size

Uncompressed file size

Linux x86 nw19.2_linux_x86.tar.gz 256 MB 261 MB

Linux x86-64 nw19.2_linux_x86_64.tar.g z

1.12 GB 1.26 GB

Procedure

1. Download the NetWorker software package from the Online Support website to a temporary location.

2. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

3. From the directory that contains the extracted NetWorker software packages, use the rpm installer application or the yum command to install the NetWorker packages.

l To use theyum command, type:

yum localinstall --nogpgcheck lgtoclnt-nw*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm optional_package [optional_package]...

where optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

NOTICE When the yum command cannot install missing package dependencies, the command fails and provides a list of missing packages. Manually install the package dependencies, and run the yum command again.

l To use rpm installation application, type one of the following commands:

n To install the NetWorker software in the default location, type:

rpm -ivh lgtoclnt-nw*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm optional_package [optional_package]...

n To install the NetWorker software in an alternate location, type:

rpm -ivh --relocate /usr=/path lgtoclnt-nw*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm optional_package [optional_package]...

where:

n optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

n path is an existing directory in which to install the NetWorker software.

Note: When the operating system packages that NetWorker requires are missing, the rpm command provides a list of missing packages and does not install the NetWorker software. Manually install the missing packages, and then run the rpm command again.

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Note: NetWorker packages have dependencies on each other. Specify the required packages in the order as it appears above. Specify optional packages after the required packages.

For more information on NetWorker packages, refer to the NetWorker E-LAB Navigator .

Table 10 Optional NetWorker packages

Package Description

Adapter software lgtoadpt*.rpm

Note: The lgtoadpt package is required when NMM clients are in the datazone.

Block Based Backup software lgtobbb-nw*.rpm

Note: Before you install the BBB software, ensure that you install the OS lsb package. On RHEL, install the lsb package. On SUSE, install the lsb- release package.

Man pages lgtoman*.rpm

Simplified Chinese language support lgtozh*.rpm

French language support lgtofr*.rpm

Japanese language support lgtoja*.rpm

Korean language support lgtoko*.rpm

4. For installations to a non-default location only, perform the following actions:

a. Modify the PATH variable for the root account to include the bin and sbin subdirectories.

For example, if the non-default location is /nw, add /nw/bin:/nw/sbin to the PATH variable.

b. Modify the LD_LIBRARY_PATH variable to include the /lib/nsr directory.

For example, if the non-default location is /nw, type

LD_LIBRARY_PATH=/nw/lib/nsr

5. Start the NetWorker daemons by typing the following command:

Initialization system Command

sysvinit /etc/init.d/networker start

systemd systemctl start networker

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Dell EMC NetWorker Installation Guide 41

Installing the NetWorker Server Software Use the rpm or yum command to install the NetWorker Server software and optional packages, such as the man pages and the language packages. After you install the NetWorker Server software, run the /opt/nsr/authc-server/scripts/authc_configure.sh configuration script to configure the NetWorker Authentication Service.

Before you begin

Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host.

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

Note: To use Data Domain with NetWorker, the NetWorker server hostname should be in lower case. Data Domain functions with lowercase and DD Cloud tier operations fails if it is mixed case.

Procedure

1. Connect to the host with the root account.

2. Download the NetWorker software package from the Online Support website to a temporary location.

3. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

4. From the directory that contains the extracted NetWorker software packages, use the rpm installer application or the yum command to install the NetWorker packages.

l To use the yum command, type:

yum localinstall --nogpgcheck lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm lgtoauthc*.rpm optional_package [optional_package]...

where optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

NOTICE When the yum program cannot install missing package dependencies, the yum command fails and provides a list of missing packages. Manually install the package dependencies, and run the yum command again.

l To use the rpm installation application, type one of the following commands:

n To install the NetWorker software in the default location, type:

rpm -ivh lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm lgtoauthc*.rpm optional_package [optional_package]...

n To install the NetWorker software to an alternate location, type:

rpm -ivh --relocate /usr=/path lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm optional_package [optional_package]...

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Note: The installation process does not relocate NetWorker Authentication Service files and NMC files.

where:

n optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

n path is an existing directory in which to install the NetWorker software.

Note: When the operating system packages that NetWorker requires are missing, the rpm command provides a list of missing packages and does not install the NetWorker software. Manually install missing the packages, and then run the rpm command again.

Table 11 Optional NetWorker packages

Package Description

Adapter software lgtoadpt*.rpm

Note: The lgtoadpt package is required when NMM clients are in the datazone.

Block Based Backup software lgtobbb-nw*.rpm

Note: Before you install the BBB software, ensure that you install the OS lsb package. On RHEL, install the lsb package. On SUSE, install the lsb- release package.

Man pages lgtoman*.rpm

Simplified Chinese language support lgtozh*.rpm

French language support lgtofr*.rpm

Japanese language support lgtoja*.rpm

Korean language support lgtoko*.rpm

5. To start the NetWorker Authentication Service configuration script, type/opt/nsr/ authc-server/scripts/authc_configure.sh.

Note: You can run the configuration script in silent mode. The authc_configure UNIX man page and the NetWorker Command Reference Guide provides detailed information about how to run the script in silent mode.

6. The installation process will install an Apache Tomcat instance and create a non-root user, nsrtomcat, to start the Apache Tomcat instance. If your system has special user security requirements, you may receive the error "ERROR: User nsrtomcat does not have read permission at path /nsr/authc/conf", indicating that the user nsrtomcat does not have the necessary permissions to the conf directory. Ensure that the system administrator provides the user with this required permission.

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7. At the Specify the directory where the Java Standard Edition Runtime Environment software is installed prompt, Press Enter to accept the default location, /opt/nre/ java/latest.

Note: If you are using JRE, then the default location is /usr/java/latest.

8. The configuration process uses port 9090 for communication. If the configuration process detects that the port is in use, a warning similar to the following appears: Warning: Port 9090 is already in use.

Perform the following steps to specify a different port.

a. At the Do you wish to specify a different port number prompt, press Enter to accept the default response, Yes.

b. At the Specify the port that Apache Tomcat should use for communication? prompt, specify the port number.

Note: Valid port numbers are between 1024 and 49151. If the configuration process detects that the port that you specified is in use, a prompt asks if you want to select a different port number.

9. At the Specify the keystore password prompt, type the keystore password.

Specify a password that contains at least six characters and does not contain dictionary words.

10. At the Confirm the password prompt, type the keystore password.

11. (Optional) If the password for the Java Common Truststore on the host is not the default password changeit, then the Specify the password for the Java Common Truststore at /opt/nre/java/latest/jre/lib/security/cacerts prompt appears. Type the Java Common Truststore password.

12. At the Specify an initial password for administrator prompt, type a password for the administrator user account. You will use this password to log in to the NMC Server.

Ensure the password complies with the following minimum requirements:

l Nine characters long

l One uppercase letter

l One lowercase letter

l One special character

l One numeric character

13. At the Confirm the password prompt, type the password for the administrator account.

The configuration script configures the NetWorker Authentication Service, creates an account named administrator account that you will use to log into the NMC Server, and creates a new OS user named nsrtomcat.

Note: The NetWorker Authentication Service uses the nsrtomcat account to perform internal operations only.

14. For installations to a nondefault location only, perform the following actions:

a. Modify the PATH variable for the root account to include the bin and sbin subdirectories.

For example, if the nondefault location is /nw, add /nw/bin:/nw/sbin to the PATH variable.

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b. Modify the LD_LIBRARY_PATH variable to include the /lib/nsr directory.

For example, if the nondefault location is /nw, type

LD_LIBRARY_PATH=/nw/lib/nsr

c. Create a symbolic link for the cst folder. For example, if the nondefault location is /nw, type:

ln -s /nw/opt/nsr/cst /opt/nsr/cst

15. Start the NetWorker daemons by typing the following command:

Initialization system Command

sysvinit /etc/init.d/networker start

systemd systemctl start networker

16. To confirm that the NetWorker daemons have started on the host, from a command prompt type:

Initialization system Command

sysvinit /etc/init.d/networker status

systemd systemctl status networker

17. License the NetWorker Server. The Verify the Installation chapter provides more information.

After you finish

Note: If NetWorker Server and NMC are installed on different machines, then run the command nsraddadmin -u *@* to give the permission for nsrnmc to access the RAP data by adding nsrnmc user to the administrator list.

Silent Installation of the NetWorker Server Software Run authc_configure with the -silent option to install the NetWorker Server software in silent mode.

Before you begin

Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host. Procedure

1. Connect to the host with the root account.

2. Download the NetWorker software package from the Online Support website to a temporary location.

3. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

4. From the directory that contains the extracted NetWorker software packages, use the rpm installer application or the yum command to install the NetWorker packages.

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l To use the yum command, type:

yum localinstall --nogpgcheck lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm lgtoauthc*.rpm optional_package [optional_package]...

where optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

NOTICE When the yum program cannot install missing package dependencies, the yum command fails and provides a list of missing packages. Manually install the package dependencies, and run the yum command again.

l To use the rpm installation application, type one of the following commands:

n To install the NetWorker software in the default location, type:

rpm -ivh lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm lgtoauthc*.rpm optional_package [optional_package]...

n To install the NetWorker software to an alternate location, type:

rpm -ivh --relocate /usr=/path lgtoclnt*.rpm lgtoxtdclnt*.rpm lgtonode*.rpm lgtoserv*.rpm optional_package [optional_package]...

Note: The installation process does not relocate NetWorker Authentication Service and NMC files.

where:

n optional_package [optional_package]... is a list of optional packages. The following table provides a list of the optional packages that you can install.

n path is an existing directory in which to install the NetWorker software.

Note: When the operating system packages that NetWorker requires are missing, the rpm command provides a list of missing packages and does not install the NetWorker software. Manually install missing the packages, and then run the rpm command again.

5. To complete the configuration of NetWorker Authentication Service, run the authc_configure.sh script in silent mode: /opt/nsr/authc-server/scripts/ authc_configure.sh -silent , and then specify the configuration parameters in the response file.

The following tables lists the parameters:

Table 12 NetWorker Server silent installation configuration parameters

Parameter Description

EMC_JAVADI R

Specifies the directory that contains the required 64-bit Java installation files.

EMC_TCUSE R

Specifies the OS user that will run the Apache Tomcat server. For a silent installation, you must create the operating system user account before you run the script.

EMC_TCPOR T

Specifies the port that Apache Tomcat server should use for communication. The default port number is 9090.

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Table 12 NetWorker Server silent installation configuration parameters (continued)

Parameter Description

EMC_CREAT ETCKEYSTOR E

Specifies if the configuration process should create a new keystore file.

EMC_TCKEY STORE

Specifies the full path to an existing keystore file, or the full path to a new keystore file that the configuration process will create.

EMC_TCKEY PASSWORD

Specifies the password for the keystore file. The password requires a minimum of six characters.

EMC_LOCAL ADMIN_PASS WORD

Specifies the password for the administrator account. The NetWorker Authentication Service creates a default local user account called administrator. The user account needs an initial password, which requires nine characters with at least one upper case, one lower case, one number, and one special character.

EMC_CACER TS_PASSWO RD

Specifies the password for the Java Common Truststore located at /lib/security/cacerts

EMC_DATADI R

Specifies the directory for the NetWorker Authentication Service local database.

EMC_TRUST STOREPASS WORD

Specifies the client truststore password. The password requires a minimum of six characters.

EMC_TCALIA SPASSWORD

Specifies the password for tomcat SSL certificate.

EMC_SAMLA LIASPASSWO RD

Specifies the password for SAML token certificate.

EMC_KEEPB OOT

Indicates if authc server has to be started or not.

An example for the response file.

EMC_JAVADIR=/opt/java/jre1.8.0_101 EMC_TCUSER=tomcat EMC_TCPORT=9090 EMC_CREATETCKEYSTORE=y EMC_TCKEYSTORE=$OPTDIR/tomcat/conf/authc.keystore EMC_TCKEYPASSWORD=changeme EMC_TRUSTSTOREPASSWORD=changeme EMC_TCALIASPASSWORD=changeme EMC_SAMLALIASPASSWORD=changeme EMC_CACERTS_PASSWORD= changeme EMC_DATADIR=$OPTDIR/tomcat/data EMC_LOCALADMIN_PASSWORD=changeme EMC_KEEPBOOT=n

6. License the NetWorker Server. The Verify the Installation chapter provides more information.

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Install the NetWorker Management Web UI software on the NetWorker server Use the lgtonwuiserv rpm to install the NetWorker Management Web UI software on a Networker server.

Before you begin

You must have lgtoserv installed on the host machine. Procedure

1. Connect to the host with the root account.

2. Download the NetWorker Management Web UI software package from the Online Support website to a temporary location.

3. Change to the temporary location that contains the software package, and then unzip the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

4. From the directory that contains the unzipped NetWorker software packages, use the rpm installer application to install the NetWorker Management Web UI package.

Note: There is dependency on lgtoserv to install lgtonwuiserv. If the lgtoserv is not present in the host machine, then the installation fails.

[root@NetWorker /]# rpm -ivh lgtonwuiserv-18.x.x86_64.rpm [root@nwuiserv]# rpm -ivh lgtonwuiserv-18.x.x86_64.rpm Preparing... ########################################### [100%] 1:lgtonwuiserv ########################################### [100%]

NOTE: To complete configuration execute the following script as root: /opt/nwui/scripts/nwui_configure.sh

5. To start the /opt/nwui/scripts/nwui_configure.sh configuration script, type /opt/nwui/scripts/nwui_configure.sh.

6. At the Specify the host name of the NetWorker Authentication Service host prompt, specify the authentication server address.

Note: The NetWorker authentication service host address should be same as that of NetWorker server's authentication server.

7. At the Specify the host name of the NetWorker Server to be Managed by NWUI prompt, specify tthe NetWorker server host IP address or hostname that is be managed by NetWorker Management Web UI.

8. At the Specify the port for Authentication service on Networker Server prompt, specify the port number of the NetWorker Authentication Service on the NetWorker server that is to be managed by NetWorker Management Web UI .

Note:

l If the NetWorker Authentication Service server that is being used is same as that of the NetWorker server being managed by NetWorker Management Web UI, then the

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Authentication Host and NetWorker Server Host field will have the same IP address or the hostname.

l The NetWorker Management Web UI should be of the same version as that of the NetWorker Server that is running NetWorker Authentication Service.

l The NetWorker Server Authentication Port and the Authentication Host are required fields. You must type the port number and the NetWorker server host IP address or hostname before proceeding with the installation.

The installation completed successfully.

Install the NetWorker Management Web UI software without the NetWorker server

Use the lgtonwui rpm to install the NetWorker Management Web UI software on a machine that is not running a NetWorker server.

Procedure

1. Connect to the host with the root account.

2. Download the NetWorker Management Web UI software package from the Online Support website to a temporary location.

3. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

4. From the directory that contains the extracted NetWorker software packages, use the rpm installer application to install the NetWorker Management Web UI package.

[root@NetWorker /]# rpm -ivh lgtonwui-19.x.x86_64.rpm [root@blrv076d180 /]# rpm -ivh lgtonwui-19.x.x86_64.rpm Preparing... ########################################### [100%] 1:lgtonwui ########################################### [100%]

NOTE: To complete configuration execute the following script as root: /opt/nwui/scripts/nwui_configure.sh

5. To start the /opt/nwui/scripts/nwui_configure.sh configuration script, type/opt/nwui/scripts/nwui_configure.sh.

6. At the Specify the directory where the Java Standard Edition Runtime Environment software is installed prompt, Press Enter to accept the default location, /opt/nre/ java/latest.

7. The configuration process uses the hostname of the server as the default Apache Tomcat hostname and port 9090 as default Apache Tomcat port. The port 9090 is used for communication. If the configuration process detects that the port is in use, a warning similar to the following appears: Warning: Port 9090 is already in use.

Perform the following steps to specify a different port.

a. At the Do you wish to specify a different port number prompt, press Enter to accept the default response, Yes.

b. At the Specify the port that Apache Tomcat should use for communication? prompt, specify the port number.

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Note: Valid port numbers are between 1024 and 49151. If the configuration process detects that the port that you specified is in use, a prompt asks if you want to select a different port number.

8. l If the keystore file exists then at the Do you want to use the existing keystore /nsr/

nwui/conf/nwui.keystore prompt,

a. Type Y b. On the Specify password for the existing keystore prompt, type the keystore

password.

l If the keystore file does not exist, then the installation process creates a keystore file.

a. On the Specify the keystore password prompt, type the keystore password.

b. On the Confirm the password prompt, type the keystore password.

9. At the Specify the host name of the NetWorker Authentication Service host prompt, specify the Authentication server address.

10. At the Specify the port number that the NetWorker Authentication Service uses for communication prompt, press Enter to accept the default response, Yes.

11. At the Specify the host name of the NetWorker Server to be Managed by NWUI prompt, specify tthe NetWorker server host IP address or hostname that is to be managed by NetWorker Management Web UI.

12. At the Specify the port for Authentication service on Networker Server prompt, specify the port number of the NetWorker Authentication Service on the NetWorker server that is to be managed by NetWorker Management Web UI .

Note: If the NetWorker Authentication Service server that is being used is same as that of the NetWorker server being managed by NetWorker Management Web UI, then the Authentication Host and NetWorker Server Host field will have the same IP address or the hostname.

13. If the services are not started automatically, then start the NetWorker Management Web UI daemons by typing the following command:

Initialization system Command

sysvinit /etc/init.d/nwui start

14. To confirm that the NetWorker Management Web UI daemons have started on the host, from a command prompt type:

Initialization system Command

sysvinit /etc/init.d/nwui status

Results

You can access the NetWorker Management Web UI by using following link: https:// :9090/nwui

After you finish

Enable javascript on the web browser before launching the NetWorker Management Web UI.

Deploying a VMware template for the host When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each

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host in a datazone. Before you create a VMware template for NetWorker hosts, perform the following steps to delete the NSRLA database on the host that you will use to create the VM template.

Procedure

1. To stop the NetWorker process, type the following command from a prompt:

Initialization system Command

sysvinit /etc/init.d/networker stop

systemd systemctl stop networker

2. To confirm that the NetWorker processes are not running, type the following command from a prompt:

ps -ef | grep /usr/sbin/nsr

3. Delete the /nsr/res/nsrladb directory.

4. Create the VMware template.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

Post-installation consideration for st tape devices By default, the Linux kernel configures up to a maximum of 128 st tape devices. As a result, the inquire command and the Scan for Devices option in the NMC GUI display a maximum of 128 st devices.

To resolve this issue and increase the maximum number of allowable st devices that the OS can create:

1. Modify the st module of the Linux kernel.

2. Recompile the kernel.

The NetWorker Administration Guide provides additional information.

The Linux documentation describes how to change the ST_MAX_TAPES definition and how to perform a kernel reconfiguration, kernel rebuild, and kernel installation.

Installing the NMC server To manage the NetWorker server, install the NMC server software on one host in the datazone and complete the following tasks.

NMC server requirements

About this task

The following table provides a list of the default file locations.

Table 13 Linux NMC server default file locations

NetWorker package Location

NMC server (LGTOnmc) /opt/lgtonmc

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The NMC server software supports the following operating systems:

Table 14 Supported Operating system and JRE versions

Operating system Supported JRE and browsers

Linux x86 (32-bit) RHEL 6, 7, 7.6

SLES 11, 12, 12 SP4 x64

l JRE 1.8.x

l Mozilla Firefox

Linux em64T & AMD64 (64-bit), RHEL 6, 7, SLES 11, 12

l JRE 1.8.x

l JRE 9.x

l Mozilla Firefox

Mac OS X 10.13, 10.7, 10.8, 10.9, 10.10, 10.11, 10.12

l Firefox

l Safari

Solaris 10, 11, 12 for Solaris SPARC, Solaris Opteron (64-bit)

l JRE 1.8.x

l Mozilla Firefox

Windows 7, for x86, em64T & AMD64 (64-bit) l JRE 1.8.x

l JRE 9.x

l Microsoft Internet Explorer 7

l Mozilla Firefox

Windows 8, 8.1, Windows 10, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019 x64

l JRE 1.8.x

l JRE 9.x

l Firefox

l Microsoft Internet Explorer 10 in Desktop mode only

Note: You might require UTF-8 converters for the operating system.

The NetWorker E-LAB Navigator provides the latest information on supported NMC server operating systems.

Installing the NMC Server software To install the NMC Server software, perform the following steps.

Before you begin

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

Table 15 Size of compressed and uncompressed files

Operating system Package name Compressed file size

Uncompressed file size

Linux x86-64 nw19.2_linux_x86_64.t ar.gz

1.12 GB 1.26 GB

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About this task

Note: You cannot install the NMC Server software to a non-default location.

Procedure

1. Connect to the NetWorker host as root.

2. If the NetWorker software exists on the host, from a command prompt, use the ps command to confirm that the NetWorker Remote Exec daemon, nsrexecd, appears as a started process.

For example:

ps -ef | grep nsr

Output similar to the following appears when the nsrexecd daemon is started on a NetWorker Client:

root 15882 13794 0 16:53 pts/2 00:00:00 /usr/sbin/nsrexecd If you do not see the nsrexecd daemon, type:

Initialization system Command

sysvinit /etc/init.d/networker start

systemd systemctl start networker

3. Download the NetWorker software package from the Online Support website to a temporary location.

4. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

5. Use the yum or rpm utility to install the NMC Server software from the directory that contains the extracted NetWorker software packages.

l To use yum, type the following command:

yum localinstall --nogpgcheck [lgtoclnt*.rpm] lgtonmc*.rpm

where you specify lgtoclnt*.rpm only if you did not previously install the NetWorker Client software.

Note: If yum cannot install missing package dependencies, yum fails and provides a list of missing packages. Manually install the package dependencies and then run the yum command again.

l To use rpm, type the following command:

rpm -ivh [lgtoclnt*.rpm] lgtonmc*.rpm

where you specify lgtoclnt*.rpm only if you did not previously install the NetWorker Client software.

Note: When the OS packages that NetWorker requires are missing, the rpm command provides a list of missing packages and does not install the NetWorker

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software. Manually install missing package dependencies, and then run the rpm command again.

Configuring the NMC Server Software Use the nmc_config command to configure the NMC Server software program.

Before you begin

Before you start the NMC configuration script, ensure that the nsrexecd daemon is running on the NMC host and the NetWorker daemons are running on the NetWorker Server. Use the /etc/ init.d/networker status command in sysvinit or systemctl status networker in systemd to confirm that the daemons are started. If required, use the /etc/init.d/networker start command in sysvinit or systemctl start networker in systemd to start the NetWorker daemons. The configuration requires communication with processes on the NetWorker Server. When the NMC Server is not the NetWorker Server, ensure that the NMC Server can communicate with the NetWorker Server. If you are using self or CA signed certificates, then you must place the https certificates and key file in a location where non root user (nsrnmc) have read permissions. It is recommeded to place the files in /opt/lgtonmc/apache/conf/ location.

Procedure

1. Start the configuration script, by typing the following command:

/opt/lgtonmc/bin/nmc_config

2. If the NetWorker services are not started on the NMC Server, the NetWorker services are not running on this host. Do you want to start them now? prompt appears. To start the NetWorker services, press Enter.

3. You can either create a new certificate or choose an existing certificate to configuring the SSL,

l From the Do you want to create new(cn) certificate or use existing(ue) certificate [cn]?, type cn and press Enter to create a new certificate.

l From the Do you want to create new(cn) certificate or use existing(ue) certificate [cn]?, type ue and press Enter to use existing certificate.

n From the Specify the path of certificate file for https configuration :, type the certificate file location.

n From the Specify the path of key file for https configuration :, type the key file location.

4. From the Specify the directory to use for the NMC database prompt, specify a path or press Enter to accept the default path /nsr/nmc/nmcdb.

5. On the Do you want to migrate data from a previous 8.x.x release prompt, type n.

6. From the Specify the host name of the NetWorker Authentication Service host prompt, specify the name of the NetWorker Server that you want to use for NMC and NetWorker Server user authentication.

Note: If the configuration script does not detect the NetWorker Authentication Service on the host that you specified, or the authentication service does not use the default port 9090, a warning message appears. The configuration script prompts you to specify

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a different authentication server host. Type Y and when prompted, type the hostname and port of the NetWorker Authentication Service host.

7. When prompted to start the NMC Server daemons, type y.

8. Confirm that the daemons have started, by typing the following command: ps -ef | grep lgtonmc.

Output similar to the following appears when the daemons have started:

nsrnmc 7190 1 0 Nov23 ? 00:00:06 /opt/lgtonmc/bin/gstd nsrnmc 7196 1 0 Nov23 ? 00:00:00 /opt/lgtonmc/apache/bin/httpd - f /opt/lgtonmc/apache/conf/httpd.conf nsrnmc 7197 7196 0 Nov23 ? 00:00:00 /opt/lgtonmc/apache/bin/httpd - f /opt/lgtonmc/apache/conf/httpd.conf nsrnmc 7212 1 0 Nov23 ? 00:00:00 /opt/lgtonmc/postgres/11.1/bin/ postgres -D /nsr/nmc/nmcdb/pgdata root 18176 18141 0 02:47 pts/0 00:00:00 grep lgtonmc

Silent Configuration of the NMC Server Software After you install the NetWorker Management Console package, you must run the nmc_config script to complete the NMC configuration. It is located in the /opt/lgtonmc/bin directory. You can either run the script interactively or in silent mode..

Before you begin

Before you start the NMC configuration script, ensure that the nsrexecd daemon is running on the NMC host and the NetWorker daemons are running on the NetWorker Server. Use the /etc/ init.d/networker status command in sysvinit or systemctl status networker in systemd to confirm that the daemons are started. If required, use the /etc/init.d/networker start command in sysvinit or systemctl start networker in systemd to start the NetWorker daemons. The configuration requires communication with processes on the NetWorker Server. When the NMC Server is not the NetWorker Server, ensure that the NMC Server can communicate with the NetWorker Server. If you are using self or CA signed certificates, then you must place the https certificates and key file in a location where non root user (nsrnmc) have read permissions. It is recommeded to place the files in /opt/lgtonmc/apache/conf/ location.

About this task

To run the configuration script in silent mode, use the -silent option and then specify a response file that contains all of the needed configuration parameters.

Procedure

1. Run the nmc_config script in silent mode: /opt/lgtonmc/bin/nmc_config.sh - silent , and then specify the configuration parameters in the response file.

The following tables lists the parameters:

Table 16 NMC Server silent installation configuration parameters

Parameter Description

LGTO_DBUSE R

Specifies the database user name.

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Table 16 NMC Server silent installation configuration parameters (continued)

Parameter Description

LGTO_HTTPP ORT

Specifies the port that the web server uses for its communication.

LGTO_GSTP ORT

Specifies the port that the GST server uses for its communication.

LGTO_DBSRV PORT

Specifies the port that the Database server uses for its communication.

LGTO_DATAD IR

Specifies the NMC database directory.

LGTO_OVER WRITE

Specifies whether the old database has to be retained or overwritten.

LGTO_NSRDI R

Specifies the path where NetWorker Binaries are installed.

LGTO_AUTH HOST

Specifies the hostname of the NetWorker Authentication Service host.

LGTO_AUTH PORT

Specifies the port number that the NetWorker Authentication Service uses for communication.

LGTO_USEEX ISTCERT

Indicates whether existing certificate & key file has to be used for https configuration.

LGTO_HTTPS CERT

Specifies the certificate file path for https configuration. This value is required if LGTO_USEEXISTCERT is 'y'.

LGTO_HTTPS KEY

Specifies the key file path for https configuration. This value is required if LGTO_USEEXISTCERT is 'y'.

LGTO_KEEPB OOT

Indicates if nmc services has to be started or not.

An example for the response file.

LGTO_DBUSER=nsrnmc LGTO_HTTPPORT=9000 LGTO_GSTPORT=9001 LGTO_DBSRVPORT=5432 LGTO_DATADIR=/opt/lgtonmc/nmcdb LGTO_OVERWRITE=y LGTO_NSRDIR=/usr/sbin LGTO_AUTHHOST=localhost LGTO_AUTHPORT=9090 LGTO_USEEXISTCERT=n LGTO_KEEPBOOT=n

Troubleshooting NMC installation and configuration issues This section describes how to troubleshoot and resolve common NMC installation and configuration issues.

ERROR: Command /opt/lgtonmc/bin/gstdbinit -U postgres -n 5432 /nsr/nmc/nmcdb failed

This message appears when the nmc_config command is initializing the NMC server database.

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Error messages similar to the following appear in the /nsr/nmc/nmcdb/pgdata/ db_output.log file:

Auto configuration failed 6729:error:0200100D:system library:fopen:Permission denied:bss_file.c:126:fopen('/space/tpkgs/openssl/098zc/install/ openssl.cnf','rb') 6729:error:2006D002:BIO routines:BIO_new_file:system lib:bss_file.c:131: 6729:error:0E078002:configuration file routines:DEF_LOAD:system lib:conf_def.c:199: Error messages similar to the following appear in the /opt/lgtonmc/logs/install.log file:

waiting for server to start........ stopped waiting pg_ctl: could not start server Examine the log output. 107558:gstdbinit: The binary '/opt/lgtonmc/postgres/bin/pg_ctl' did not launch or complete successfully When you manually run the command /opt/lgtonmc/bin/gstdbinit -U postgres -n 5432 /nsr/nmc/nmcdb, the following error appears: /opt/lgtonmc/bin/gstdbinit: error while loading shared libraries: libltdl.so.3: cannot open shared object file: No such file or directory This issue appears when the LD_LIBRARY_PATH variable is not correctly set.

To resolve this issue, perform the following steps:

1. Determine the NMC installation path, by default the NMC installation path is /opt/lgtonmc.

2. Add the NMC odbc directory to the LD_LIBARARY_PATH variable. For example, when the NMC installation path is the default location, type the following command:

export LD_LIBRARY_PATH=/opt/lgtonmc/postgres/odbc 3. Initialize the NMC database, by typing the following command:

NMC_installation_path/bin/gstdbinit -U nsrnmc -n 5432 NMC_installation_path/ nmcdbXX where: NMC_installation_path is /opt/lgtonmc by default and XX is a number that you specify to create a new subdirectory. For example, if the NMC server uses the default location and the /opt/lgtonmc/nmcdb1 directory exists, type the following command: /opt/lgtonmc/bin/gstdbinit -U postgres -n 5432 /opt/lgtonmc/nmcdb2

4. Start the NMC database, by typing the following command:

NMC_installation_path/postgres/bin/pg_ctl -D NMC_installation_path/nmcdbXX/ pgdata -l logfile start where: NMC_installation_path is /opt/lgtonmc by default and nmcdbXX is the subdirectory that you created in the previous step. For example, if the NMC server uses the default location and the nmcdb directory nmcdb2, type: /opt/lgtonmc/postgres/11.1/bin/pg_ctl -D /opt/lgtonmc/nmcdb2/pgdata -l logfile start

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Uninstalling the NetWorker software Use the rpm -e package_name command to remove individual NetWorker software packages or all NetWorker software packages simultaneously. For information about using rpm, refer to the rpm man page.

About this task

To uninstall the NetWorker software, complete the following procedure.

Procedure

1. Log in to the target host as root.

2. Connect to the NetWorker host with the root account.

3. View a list of the installed NetWorker packages by typing the following command:

rpm -qa | grep lgto

The following table lists the package names that are associated with the different NetWorker components.

Table 17 NetWorker package names on Linux

Component Package name

NetWorker Server lgtoserv

NetWorker Authentication Service lgtoauthc

NetWorker Storage Node lgtonode

NMC Server lgtonmc

NetWorker License Manager lgtolicm

NetWorker Client

NetWorker Extended Client

lgtoclnt

lgtoxtdclnt

NetWorker Message Queue Adapter lgtoadpt

NetWorker Block-Based Backup add-on lgtobbb

Man pages lgtoman

French language support lgtofr

Japanese language support lgtoja

Korean language support lgtoko

Simplified Chinese language support lgtozh

4. Remove the NetWorker packages by using the rpm -e command:

rpm -e package_name package_name package_name

NOTICE The NetWorker software packages have dependencies on each other. Remove the packages in the following order: lgtolicm, lgtoserv, lgtonode, lgtonmc, lgtoclnt, lgtobbb, lgtoadpt, lgtoxtdclnt, lgtoauthc. The man pages and

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language packages do not have any dependencies. You can remove these packages in any order.

For example, to remove the NetWorker packages from the NMC server, type:

rpm -e lgtonmc lgtoclnt

For example, to remove the NetWorker packages from a NetWorker server that is also the NMC server, type:

rpm -e lgtoserv lgtonode lgtonmc lgtoclnt lgtoxtdclnt lgtobbb lgtoadpt lgtoauthc

5. If there is no plan to update or reinstall the software packages, remove the /nsr directory.

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CHAPTER 4

Debian and Ubuntu Installation

This chapter includes these topics:

l Road map for installing the NetWorker client software......................................................... 62 l Preparing the Linux Target Host........................................................................................... 62 l Installing the NetWorker Storage Node and Client Packages................................................ 64 l Deploying a VMware template for the host........................................................................... 65 l Uninstalling the NetWorker software.................................................................................... 66

Dell EMC NetWorker Installation Guide 61

Road map for installing the NetWorker client software Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

1. The Software Requirements chapter lists the general requirements and considerations that are relevant to each supported Windows and UNIX operating system.

2. Preparing the Linux target host describes how to create a backup of the operating system configuration file and configure the target host to support NetWorker.

3. Installing the NetWorker client packages describes how to install the NetWorker client software.

4. Post installation considerations for st tape devices describes how to configure st tape devices.

5. The Verify the Installation chapter describes how to test the NetWorker software functionality.

6. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Preparing the Linux Target Host Before you install the NetWorker software, create a backup of the operating system configuration file and configure the target host to support NetWorker.

Procedure

1. To create a backup copy of the operating system configuration files, type the following command:

cp /etc/rpc /etc/rpc.orig cp /etc/ld.so.conf /etc/ld.so.conf.orig

2. Ensure that the PATH variable for the root and user accounts contains the /usr/sbin directory.

3. If the SELinux on your Linux system is in enforcing mode then you must change is to permissive by running the command setenforce permissive

Note: After the installation is complete, you must revert the SELinux to default value, that is, the value before the installation of RPMs

Linux x64 Installation Package Requirements The NetWorker installation for all supported x64 Linux operating systems and versions requires two packages that the default OS installation might not include.

Manually download and install the following Linux OS packages before you install the NetWorker software. The NetWorker installation fails when these two packages do not exist on the host:

l compat-libstdc++-33-3.2.3-68.1.x86_64.rpm or later

l compat-libstdc++-33-3.2.3-68.1.i686.rpm or later

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Default Directory Locations Before you install the NetWorker software, you should become aware of the default directory locations and space requirements for the binary files, the databases, and the log files on the target host.

You can change these directory locations on all supported Linux operating systems except Debian and Ubuntu.

Table 18 Linux default file locations

NetWorker package Location

NetWorker Authentication Service (emcauthc)

/opt/nsr/authc

Client (lgtoclnt) /usr/lib

/usr/sbin

/usr/bin

/opt/nsr

Storage node (lgtonode) /usr/lib

/usr/sbin

Server (lgtoserv) /usr/sbin

Man pages (lgtoman) /usr/share

French language pack (lgtofr) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Japanese language pack (lgtoja) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Korean language pack (lgtoko) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Simplified Chinese language pack (lgtozh) /usr/lib

/usr/sbin

/usr/share

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Table 18 Linux default file locations (continued)

NetWorker package Location

/opt/nsr

Client file index, media database, resource database

/nsr

Installing the NetWorker Storage Node and Client Packages Use the dpkg program to install the NetWorker storage node and client software. To install the operating system packages that the NetWorker storage node and client software requires, use the apt-get program.

Before you begin

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

About this task

The following table lists the software packages that are required for each installation type, and provides the order for package installation.

Table 19 List of software packages

Installation type Packages

Client software, Storage node and Extended Client software

lgtoclnt*.deb, lgtonode*.deb, lgtoxtdclnt*.deb

Procedure

1. Download the NetWorker software package from the Online Support website to a temporary location.

2. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

3. From a command prompt, type the dpkg command. For example:

dpkg -i package package... NOTICE For Ubuntu, use sudo to run the dpkg command.

For example, to install the NetWorker Client only, type the following command:

dpkg -i lgtoclnt_19.2_amd64.deb

For example, to install the NetWorker Storage Node, Client and Extended Client, type the following command:

dpkg -i lgtoclnt_19.2_amd64.deb lgtonode_19.2_amd64.deb lgtoxtdclnt_19.2_amd64.deb

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If the required operating system packages are missing, dependency errors similar to the following appear:

(Reading database ... 66809 files and directories currently installed.) Preparing to unpack lgtoclnt_19.2_amd64.deb... Unpacking lgtoclnt (19.2) over (19.2) Preparing to unpack lgtonode_19.2_amd64.deb ... Unpacking lgtonode (19.2) over (19.2) ... Preparing to unpack lgtoxtdclnt_19.2_amd64.deb ... Unpacking lgtoxtdclnt (19.2) over (19.2) ... Setting up lgtoclnt (19.2) ... update-rc.d: warning: start and stop actions are no longer supported; falling back to defaults Setting up lgtonode (19.2) ... Setting up lgtoxtdclnt (19.2) ... Processing triggers for libc-bin (2.27-3ubuntu1) ...

4. To confirm that the nsrexecd process starts, type the following command:

ps -ef | grep nsrexecd

If the nsrexecd daemon does not appear in the output, start the nsrexecd process by typing the following command: sudo nsrexecd

5. Verify whether the packages are installed correctly by running the command; sudo apt list --installed | grep -i lgt

Deploying a VMware template for the host When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each host in a datazone. Before you create a VMware template for NetWorker hosts, perform the following steps to delete the NSRLA database on the host that you will use to create the VM template.

Procedure

1. To stop the NetWorker process, type the following command from a prompt:

Initialization system Command

sysvinit /etc/init.d/networker stop

systemd systemctl stop networker

2. To confirm that the NetWorker processes are not running, type the following command from a prompt:

ps -ef | grep /usr/sbin/nsr

3. Delete the /nsr/res/nsrladb directory.

4. Create the VMware template.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

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Uninstalling the NetWorker software To uninstall the NetWorker software, complete the following procedure.

Procedure

1. Log in to the target host as root.

2. Stop the the nsrexecd daemon, by typing the following command:

nsr_shutdown 3. To uninstall the NetWorker client software, use the dpkg command.

For example, to remove the NetWorker Client software, type the following command:

dpkg -r lgtoclnt

4. If no plan exists to update or reinstall the NetWorker software, use the dpkg -P command to remove the NetWorker configuration files.

For example, to remove the NetWorker configuration files for the NetWorker Client software, type the following command:

dpkg -P lgtoclnt

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CHAPTER 5

Fedora client installation

This chapter includes the following topics:

l Road map for installing the NetWorker client software......................................................... 68 l Preparing the Linux Target Host........................................................................................... 68 l Installing the NetWorker client packages...............................................................................70 l Deploying a VMware template for the host............................................................................ 71 l Uninstalling the NetWorker software.....................................................................................72

Dell EMC NetWorker Installation Guide 67

Road map for installing the NetWorker client software Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

1. The Software Requirements chapter lists the general requirements and considerations that are relevant to each supported Windows and UNIX operating system.

2. Preparing the Linux target host describes how to create a backup of the operating system configuration file and configure the target host to support NetWorker.

3. Installing the NetWorker client packages describes how to install the NetWorker client software.

4. The Verify the Installation chapter describes how to test the NetWorker software functionality.

5. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Preparing the Linux Target Host Before you install the NetWorker software, create a backup of the operating system configuration file and configure the target host to support NetWorker.

Procedure

1. To create a backup copy of the operating system configuration files, type the following command:

cp /etc/rpc /etc/rpc.orig cp /etc/ld.so.conf /etc/ld.so.conf.orig

2. Ensure that the PATH variable for the root and user accounts contains the /usr/sbin directory.

3. If the SELinux on your Linux system is in enforcing mode then you must change is to permissive by running the command setenforce permissive

Note: After the installation is complete, you must revert the SELinux to default value, that is, the value before the installation of RPMs

Linux x64 Installation Package Requirements The NetWorker installation for all supported x64 Linux operating systems and versions requires two packages that the default OS installation might not include.

Manually download and install the following Linux OS packages before you install the NetWorker software. The NetWorker installation fails when these two packages do not exist on the host:

l compat-libstdc++-33-3.2.3-68.1.x86_64.rpm or later

l compat-libstdc++-33-3.2.3-68.1.i686.rpm or later

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Default Directory Locations Before you install the NetWorker software, you should become aware of the default directory locations and space requirements for the binary files, the databases, and the log files on the target host.

You can change these directory locations on all supported Linux operating systems except Debian and Ubuntu.

Table 20 Linux default file locations

NetWorker package Location

NetWorker Authentication Service (emcauthc)

/opt/nsr/authc

Client (lgtoclnt) /usr/lib

/usr/sbin

/usr/bin

/opt/nsr

Storage node (lgtonode) /usr/lib

/usr/sbin

Server (lgtoserv) /usr/sbin

Man pages (lgtoman) /usr/share

French language pack (lgtofr) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Japanese language pack (lgtoja) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Korean language pack (lgtoko) /usr/lib

/usr/sbin

/usr/share

/opt/nsr

Simplified Chinese language pack (lgtozh) /usr/lib

/usr/sbin

/usr/share

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Table 20 Linux default file locations (continued)

NetWorker package Location

/opt/nsr

Client file index, media database, resource database

/nsr

Installing the NetWorker client packages Before you begin

Ensure that sufficient disk space exists on the host to contain both the compressed NetWorker software package and the uncompressed files. Ensure that there is sufficient disk space on the host.

About this task

This table lists the available NetWorker software packages.

Table 21 List of NetWorker software packages

Installation type Packages

Client software and Extended Client software lgtoclnt*.rpm lgtoxtdclnt*.rpm

Man pages lgtoman*.rpm

Simplified Chinese language support lgtozh*.rpm

French language support lgtofr*.rpm

Japanese language support lgtoja*.rpm

Korean language support lgtoko*.rpm

Complete the following steps to install the NetWorker software on the Fedora operating system. Perform additional steps to resolve package dependency issues.

Procedure

1. Download the NetWorker software package from the Online Support website to a temporary location.

2. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

3. Install the missing package dependencies, with the exception of libcap.so.1.

a. To identify missing dependencies, type the yum command with the localinstall option.

For example:

yum localinstall lgtoclnt*.rpm Packages skipped because of dependency problems: compat-libstdc++-33-3.2.3-68.1.x86_64 from fedora

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glibc-2.14.90-24.fc16.9.i686 from updates ksh-20120801-1.fc16.x86_64 from updates libXp-1.0.0-16.fc15.x86_64 from fedora nss-softokn-freebl-3.13.5-1.fc16.i686 from updates

Note: The yum command does not successfully install the NetWorker software.

b. To install the missing package dependencies, type the yum command with the install option.

For example:

yum install compat-libstdc++-33 ksh libXp glibc-2.14.90-24.fc16.9.i686

When you specify the glib package, use the full package name to ensure the correct glib package installs and not the glibc-2.14.90-24.fc16.9.x86_64 package.

4. To confirm that you resolved all missing package dependencies, with the exception of libcap.so.1, type the rpm command.

For example, to determine what packages are missing for the NetWorker Client software, type the following command:

rpm -ivh lgtoclnt*.rpm error: Failed dependencies: libcap.so.1 is needed by lgtoclnt-8.1-1.i868

5. To install the NetWorker software and ignore the libcap.so.1 dependency, type the rpm command with the --nodeps option.

For example,

rpm -ivh --nodeps package [package]...

where package [package]...is a list of the software package that is required for the installation type.

For example, to install the man pages during a NetWorker client install, type:

rpm -ivh --nodeps lgtoclnt*.rpm lgtoman*.rpm

Deploying a VMware template for the host When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each host in a datazone. Before you create a VMware template for NetWorker hosts, perform the following steps to delete the NSRLA database on the host that you will use to create the VM template.

Procedure

1. To stop the NetWorker process, type the following command from a prompt:

Initialization system Command

sysvinit /etc/init.d/networker stop

systemd systemctl stop networker

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2. To confirm that the NetWorker processes are not running, type the following command from a prompt:

ps -ef | grep /usr/sbin/nsr

3. Delete the /nsr/res/nsrladb directory.

4. Create the VMware template.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

Uninstalling the NetWorker software Use the rpm -e package_name command to remove individual NetWorker software packages or all NetWorker software packages simultaneously. For information about using rpm, refer to the rpm man page.

Procedure

1. Connect to the NetWorker host with the root account.

2. To view a list of the installed NetWorker packages, type the following command:

rpm -qa | grep lgto

3. To remove the NetWorker packages, type the rpm -e command:

rpm -e package_name package_name package_name

For example, to remove the NetWorker client packages, type:

rpm -e lgtoclnt

The following table provides a list of the package names that are associated with the different NetWorker components.

Table 22 NetWorker package names on Linux

Component Package name

Client lgtoclnt

Man pages lgtoman

French language support lgtofr

Japanese language support lgtoja

Korean language support lgtoko

Simplified Chinese language support lgtozh

4. If you do not plan to update or reinstall the packages, remove the /nsr directory.

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PART 2

Windows Installation

This chapter includes the following topics:

Chapter 6, "Microsoft Windows Installation"

Chapter 7, "Microsoft Windows Silent Installations"

Chapter 8, "Changing the NetWorker installation type or moving to another installation type"

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CHAPTER 6

Microsoft Windows Installation

This chapter includes the following topics:

l Road map for installing the NetWorker and NMC software on Windows............................... 76 l Reviewing the NetWorker requirements for Windows........................................................... 76 l Installing the NetWorker software.........................................................................................78 l Installing the NetWorker Server software............................................................................. 80 l Installing the NetWorker Storage Node software.................................................................. 83 l Installing the NetWorker base client......................................................................................84 l Installing the NMC server software on Windows................................................................... 88 l Install the NetWorker Management Web UI software........................................................... 95 l Adjusting antivirus software settings ....................................................................................97 l Deploying a VMware template for the host........................................................................... 98 l Uninstalling the software.......................................................................................................98

Dell EMC NetWorker Installation Guide 75

Road map for installing the NetWorker and NMC software on Windows

Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

About this task

Procedure

1. The Software Requirements chapter provides the general requirements and considerations relevant to each supported Windows operating system.

2. Reviewing the NetWorker requirements for Windows details the NetWorker software requirements.

3. Install the NetWorker software:

l Installing the NetWorker software describes how to install the NetWorker server, storage node, client, and extended client software.

l Installing the NMC server software describes how to install the NMC server software.

4. The Verify the Installation chapter and the Troubleshooting NMC GUI and NetWorker Server Connection Issues chapter describes how to test the NetWorker software functionality.

5. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Reviewing the NetWorker requirements for Windows Review the information in this section before you install NetWorker on the Windows operating system.

General considerations Before you install the NetWorker software on a Windows host, review the following information.

l When you install the NetWorker software on a File Allocation Table (FAT) partition, do not disable long name support.

l The WiX installation stores the entire installation program in memory, even when you install a single NetWorker software component.

l Install the latest Microsoft Windows update and critical patches.

Note: To use Data Domain with NetWorker, the NetWorker server hostname should be in lower case. Data Domain functions with lowercase and DD Cloud tier operations fails if it is mixed case.

Package disk space requirements Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files.

The following table provides a list of the NetWorker packages and the compressed and uncompressed file sizes.

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Table 23 Size of compressed and uncompressed files

Package Package name Compressed file Uncompressed file

Windows x64

nw90_win_x64.zip 784 MB 838 MB

Windows x86

nw90_win_x86.zip 227 MB 249 MB

Location and disk space requirements Before you install the NetWorker software, review the disk space and location requirements.

The following table specifies the default location and space requirements for the NetWorker software in a Microsoft Windows environment.

Table 24 Microsoft Windows default file locations and space requirements

NetWorker files Location Space for x86 Space for x64

Client files C:\Program Files \EMC NetWorker \nsr

110 MB 125 MB

NMC C:\Program Files \EMC NetWorker \Management

Not applicable 255 MB

Storage node C:\Program Files \EMC NetWorker \nsr

142 MB 142 MB

Server C:\Program Files \EMC NetWorker \nsr

Not applicable 808 MB

Client file index, media database, and resource database files

C:\Program Files \EMC NetWorker \nsr\index

C:\Program Files \EMC NetWorker \nsr\mm

C:\Program Files \EMC NetWorker \nsr\res

Minimum of 2 GB Minimum of 2 GB

The NetWorker E-LAB Navigator on the Online Support website, provides the most up-to-date information on supported operating systems.

Windows 2012 considerations The NetWorker server, storage node, and client software does not support Windows 2012 R2 Foundation Edition as a guest operating system on Hyper-V.

For more information, see http://technet.microsoft.com/en-us/library/jj679892.aspx.

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NetWorker server and storage node tape device requirements When you configure a SAN tape device on a Windows NetWorker Server or a Storage Node, disable Test Unit Ready (TUR). Microsoft KB article 842411 describes how to disable TUR.

Set the JAVA_HOME environment variable to JRE 1.8 Before you install the NetWorker software, if NRE is not installed then set the JAVA_HOME environment variable to the directory for the 64-bit JRE software.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Browse to Control Panel > System > Advanced System Settings.

3. On the Advanced tab, click Environment Variables...

4. In the System Variables section, click New.

5. In the Variable name field, type JAVA_HOME.

6. In the Variable value field, type the path to the Java directory.

For example, C:\Program Files\Java\jre1.8.0_xx 7. Click OK.

8. Click OK to close the Environment Variables window, and then click OK to close the System Properties window.

Installing the NetWorker software The following section describes how to install the NetWorker client, server, storage node software and the optional NetWorker software packages, such as the language packages, on Windows Server or Windows Server Core.

When you unzip the NetWorker software for Windows, the following packages are displayed:

l In the \nw_win_x64\win_x64\networkr directory:

n NetWorker-19.2.exe. The full installation package, which enables you to install the NetWorker Server, Storage Node, Client, and NetWorker Authentication Service. This package also enables you to install the NetWorker License Manager server, the NMC Server, and language packs. When you install the NetWorker Server or Storage Node software, the installation process also installs the NetWorker Extended Client package.

n lgtoclnt-19.2.exe. A reduced installation package enables you to install the NetWorker Client software. It is recommended that you use the reduced installation package to install NetWorker on a client host. When you use this package instead of the full installation package, the installation is quicker, with less overhead, and smaller disk space requirements. The smaller package size takes less time to copy to target hosts.

n lgtoxtdclnt-19.2.exe. The NetWorker Extended Client package enables you to install extended client features. lgtoxtdclnt-19.2.exe package consists binaries that are related to NetWorker, scripts and binaries that are required for the cluster environment and NAS Snapshot management component. For more information about the components present in the NetWorker Extended Client package, see the Command Reference Guide.

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Table 25 Components available in NetWorker Extended Client package

Commands Description

nsrwatch A curses based tool to monitor the activity of NetWorker servers.

jobquery The jobquery command is a command-line based

program that is used to query NetWorker server's jobs database. Its interface is similar to that of nsradmin program.

mminfo The mminfo command reports information about

NetWorker media and save sets. It can produce several different reports depending on the flags specified.

mmlocate The mmlocate command is used to access and manage

the volume location information that is contained in the media database.

mmpool The mmpool command is used to access pool information

stored in the NetWorker server's media database. This command can also be used to delete all the volumes in a particular pool.

nsrarchive The nsrarchive command can archive files, directories,

or entire file system to the NetWorker server.

nsrcapinfo The nsrcapinfo command reads saveset information

from either an input .XML file that is generated by the mminfo command or directly from the nsrmmdbd command.

nsrinfo The nsrinfo command generates reports about the

contents of a client file index.

nsrmm The nsrmm is a command line interface that is used by

NetWorker servers and storage nodes to manage the media and devices (tapes, disks, and files).

nsrrpcinfo The nsrrpcinfo makes an RPC call to a NetWorker

RPC server and reports what it finds.

nsrreccomp The nsrreccomp command is a command-line based

program that is used to query the Net- Worker server's jobs database and the recover logfiles to display a recover completion report.

nsrretrieve The nsrretrieve command is used to restore archive

save sets from a NetWorker server.

nwinstcreate The nwinstcreate command is used to create

NetWorker instance information.

nsrnassnap The nsrnassnap command is a NetWorker client side

command that is used by savegrp to perform NAS device snapshot management related commands for file system and application backups.

nsrnassnapck The nsrnassnapck command is a NetWorker client

utility to delete and validate NAS snapsets.

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Table 25 Components available in NetWorker Extended Client package (continued)

Commands Description

nsrnassnap_discover The nsrnassnap_discover command is a NetWorker

client command to perform NAS device snapshot discovery.

nsrnassnap_index The nsrnassnap_index command is a NetWorker client

command to perform NAS device snapshot content indexing.

nsrnassnap_recover The nsrnassnap_recover command can be used to

recover data from a NAS-based snapshot save set.

nsrnassnap_save The nsrnassnap_save command can be used to backup

data on a NAS device file system to a save set.

nsrsnapadmin The nsrsnapadmin command is a command-line based

program to perform operations on NetWorker snapsets.

nsrpsd The nsrpsd daemon provides an RPC-based snapshot

that is related save and recover service.

nsrsnap_save The nsrsnap_save command can be used to backup

data to a snap set or a save set.

nsrsnap_recover The nsrsnap_recover command can be used to

recover data from a snap set or a save set. It enables users to recover data from tape or a point-in-time snapshot.

nsrsnap The nsrsnap command is a NetWorker client side binary

and is used by savegrp to perform snapshot management related commands for file system and application backups.

nsrsnapck The nsrsnapck command is a NetWorker client side

utility to delete and validate snapsets.

nsrsnapagent Temporary service active during snapshot backup and recovery operations, and provides snapshot management functions to import and assign drive letters to a snapshot

nsrsnapbwragent Temporary service active during snapshot backup operations that provides the ability to read the file system on the snapshot."

Note: Installing the NMC server software on Windows provides detailed information about how to install the NMC Server software with the NetWorker software.

Installing the NetWorker Server software The following section describes how to install the NetWorker Server software. When you install the NetWorker Server software, the installation process also installs the NetWorker Client,

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NetWorker Storage Node, NetWorker Block-Based Backup, and NetWorker Extended Client software.

Before you begin

Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host.

About this task

When you install the NMC Server software on the NetWorker Server, you install both options simultaneously. The section "Installing the NMC Server software with the NetWorker Server software" describes how to install the NMC Server and NetWorker Server software on the same host.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

The package name is nw192_win_x64.zip. Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files. The "Package Requirements" section provides more information about package sizes and the package name that applies to each operating system.

3. Extract the NetWorker packages found in nw192_win_x64.zip to a temporary location on the target host.

4. In the directory that contains the unzipped NetWorker software, run NetWorker-19.2.exe.

Note: While you can run the NetWorker-19.2.exe from a network location, to lessen the installation time, copy the file to a location that is local to the target host. If you used Windows Explorer to copy the files in the .zip file from a network share, you cannot run the binary until you edit the properties of the file, and then click Unblock.

5. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

6. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

7. In the Wizard Options page, perform the following steps:

l Select the Server and client option.

l To install additional language packs, select Language packs.

8. To accept the default installation location, click Next .

9. Review the Notice window, which describes the NetWorker License Server requirements, and then click OK.

10. If you selected the optional Language Packs component, the Wizard Language Pack page is displayed. Select the required language packs, and then click Install.

11. (Required) The Configure NetWorker Authentication Service page is displayed in the following scenarios:

l The default NetWorker Authentication port, 9090 is in use. In the Apache Tomcat Port field, type another port number for Tomcat to use, and the click Next.

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l The default password for the Java Common Truststore on the host is not the default password (changeit). When the password is not changeit, the installation displays a JRE Certificate Store Error window. Click Ok, and then in the Trust store password field, type the password for the Java Common Truststore, and then click Next.

Note: The NetWorker installation process will not create user for installing and starting Apache Tomcat.

12. In the Configure NetWorker Authentication Service Keystore page, specify a password for the keystore file, and then click Next.

Specify a password that contains at least six characters and does not contain dictionary words.

13. Click Install. The installation progress bar is displayed and you might see the progress window for several minutes. When the installation completes, the Complete the Setup page provides the status of the installation and a link to the master setup logfile.

"Monitoring and troubleshooting silent installations and uninstallations" provides more information about each logfile that the installation creates.

Note: For NetWorker Servers only, if the installation cannot start the nsrd service, the following error message might be displayed:

Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient priveleges to start system services.

If you see this message, confirm the JAVA_HOME environment variable setting. For more information, see the Troubleshooting NMC GUI and NetWorker Server connection issues section.

14. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

15. To complete the installation, click Finish.

16. Ensure that the NetWorker daemons start by opening Task Manager, or from a PowerShell window type the get-service nsr* command.

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The "NetWorker daemons section" in the Introduction chapter provides a list of the NetWorker daemons.

After you finish

For NetWorker Server installations only, license the NetWorker Server. The Verifying and Troubleshooting the Installation chapter provides more information.

Installing the NetWorker Storage Node software The following section describes how to install the NetWorker Storage Node software. The NetWorker Storage Node installation also installs the NetWorker Clientand NetWorker Extended Client software.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

The Windows x86 package name is nw192_win_x86.zip. The Windows x64 package name is nw192_win_x64.zip. The section "Package disk space requirements" provides more information.

3. Extract the NetWorker packages that are found in the nw192_win_x64.zip or nw192_win_x86.zip file, to a temporary location on the target host.

4. In the directory that contains the unzipped NetWorker software, run NetWorker-19.2.exe.

Note: While you can run the NetWorker-19.2.exe from a network location, to lessen the installation time, copy the file to a location that is local to the target host. If you used Windows Explorer to copy the files in the .zip file from a network share, you cannot run the binary until you edit the properties of the file, and then click Unblock.

5. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

6. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

7. In the Wizard Options page, perform the following steps:

l Select the Storage node option.

l To install additional language packs, select Language packs.

8. To accept the default installation location, click Next .

9. If you selected the optional Language Packs component, the Wizard Language Pack page is displayed. Select the required language packs, and then click Install.

10. Click Install. The installation progress bar is displayed and you might see the progress window for several minutes. When the installation completes, the Complete the Setup page provides the status of the installation and a link to the master setup logfile.

"Monitoring and troubleshooting silent installations and uninstallations" provides more information about each logfile that the installation creates.

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Note: For NetWorker Servers only, if the installation cannot start the nsrd service, the following error message might be displayed:

Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient priveleges to start system services.

If you see this message, confirm the JAVA_HOME environment variable setting. For more information, see the Troubleshooting NMC GUI and NetWorker Server connection issues section.

11. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

12. To complete the installation, click Finish.

13. Ensure that the NetWorker daemons start by opening Task Manager, or from a PowerShell window type the get-service nsr* command.

The "NetWorker daemons section" in the Introduction chapter provides a list of the NetWorker daemons.

Installing the NetWorker base client The following steps describe how to install the base NetWorker client. It is recommended that you use the lgtoclnt-19.2.exe package to install the NetWorker software on a client host.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

The Windows x64 package name is nw192_win_x64.zip. The Windows x86 package name is nw192_win_x86.zip.The "Package disk space requirements" section provides more information about disk space requirements.

3. Extract the NetWorker packages from the nw192_win_x64.zip file or nw192_win_x86.zip file to a temporary location on the target host.

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4. For NMDA and NMM clients only, remove the NetWorker module software.

5. In the directory that contains the extracted NetWorker packages, run lgtoclnt-19.2.exe.

Note: If you used Windows Explorer to copy the files in the zip file from a network share to the client host, you cannot run the binary until you edit the properties of the file, and then click Unblock.

6. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

7. On the Change Install Location page, click Change, select the directory to install the NetWorker software, and then click Next.

The following figure shows the Change Install Location page with the default directory selected.

Figure 2 Change Install Location page

8. (Optional) On the Configuration Checks Options page, select Run System Configuration Checker, and then click Check.

The following figure shows the Configuration Checks Options page.

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Figure 3 Configuration Checks Options

The installation analyzes the host and displays status information in the Results of Configuration Checks page. Select Open Detailed Report to review detailed information about the configuration checks, and then click Next.

Note: The Configuration Checker option only appears in the Base Client Installation Wizard.

9. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

10. In the Wizard Options page, optionally perform the following steps:

l To install the License manager server software, select NetWorker License Manager. The describes how to install and configure the NetWorker License Manager software.

l To install additional language packs, select Language packs.

11. If you selected the optional Language Packs component, the Wizard Language Pack page is displayed. Select the required language packs, and then click Install.

12. Click Install. The installation progress bar is displayed and you might see the progress window for several minutes. When the installation completes, the Complete the Setup page provides the status of the installation and a link to the master setup logfile.

"Monitoring and troubleshooting silent installations and uninstallations" provides more information about each logfile that the installation creates.

Note: For NetWorker Servers only, if the installation cannot start the nsrd service, the following error message might be displayed:

Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient priveleges to start system services.

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If you see this message, confirm the JAVA_HOME environment variable setting. For more information, see the Troubleshooting NMC GUI and NetWorker Server connection issues section.

13. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

14. To complete the NetWorker Server Selection page, click OK.

15. To complete the installation, click Finish.

After you finish

The NetWorker installation package includes an NetWorker Extended Client package, which provides additional feature support for NetWorker clients. If you require any of the following functionality, install the NetWorker Extended Client package:

l NetWorker Snapshot Management (NSM)

l Network Attached Storage (NAS) snapshot

l CLI utilities for server reporting and administration, for example mminfo and nsrinfo l Firewall tunneling tools

l Cluster integration scripts

l Custom script integration tools (pre/post save)

l Audit log

l NetWorker Module for Meditech

l SCVMM Data Protection Add-in for NMM

l Recovery of NetWorker Module for Microsoft (NMM) 8.2.3 and 8.2.4 backups by using NMM

l Cloning and staging

l ProtectPoint for VMAX

l ProtectPoint for Recoverpoint

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Installing the NetWorker Extended Client After you install the NetWorker Client software, perform the following steps to install the NetWorker Extended Client software.

Procedure

1. In the directory that contains the extracted NetWorker software, run lgtoxtdclnt-19.2.exe

Note: If you used Windows Explorer to copy the files in the zip file from a network share to the client host, you cannot run the binary until you edit the properties of the file, and then click Unblock.

2. On the Wizard Welcome page, select I agree to the license terms and agreements, and then click Install.

3. On the Complete the Setup page, click Finish.

Installing the NMC server software on Windows The following section describes how to install the NMC server software. The NetWorker server, storage node, or client software installation process provides you with an option to install the NMC server software.

Note: The Base client installation package does not provide you with the option to install the NMC server software. Use the full installation package to install the NetWorker client and NMC server software. NetWorker Management Console( NMC) version 19.1 and above ships with Postgres version 11.xx which has a dependency on Microsoft Visual Studio 2015/2017 runtime. Ensure that the required runtime is installed before installing NMC server. Runtime installation is required on Windows Server 2012 R2. The runtime is included in Windows Server 2016 and 2019 and separate installation is not required. You can either get the latest windows updates or install the security updates and the Visual C++ Redistributable for Visual Studio 2015 or 2017 in the following sequence:

1. KB2919442

2. KB2919355

3. KB2999226

4. Install Visual C++ Redistributable for Visual Studio 2015 or 2017

If the dependencies are not installed, then

l New installation of NMC server and an upgrade from NMC version 8.x fails.

l If you are upgrading from NMC version 9.x, then the installation retains Postgres version 9.2.xx.

Installing the NMC Server software with the NetWorker Client or Storage Node software

This section describes how to install the NMC Server software with the NetWorker Client or software on a Microsoft Windows host or Windows Server Core host.

About this task

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Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

The package name is nw192_win_x64.zip. The "Package disk space requirements" section provides more information about disk space requirements.

3. Extract the NetWorker packages found in nw192_win_x64.zip to a temporary location on the target host.

4. In the directory that contains the unzipped NetWorker software, run NetWorker-19.2.exe.

Note: While you can run the NetWorker-19.2.exe from a network location, to lessen the installation time, copy the file to a location that is local to the target host. If you used Windows Explorer to copy the files in the .zip file from a network share, you cannot run the binary until you edit the properties of the file, and then click Unblock.

5. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

6. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

7. In the Wizard Options page, perform the following steps:

l Select the Client option.

l Select the NetWorker Management Console option.

l To install additional language packs, select Language packs.

l To install the License manager server software, select NetWorker License Manager. The describes how to install and configure the NetWorker License Manager software.

8. Review the licensing notice that is displayed, and then click OK.

9. If you selected the optional Language Packs component, the Wizard Language Pack page is displayed. Select the required language packs, and then click Install.

10. In the NMC Options page, perform the following steps:

a. (Optional) Type the path to install the NMC Server software.

The default location is: C:\Program Files\EMC NetWorker\Management

b. When the host is not a NetWorker server, in the Authentication Host field, type the name of one of the NetWorker 19.2 servers that the NMC Server will manage. Ensure NetWorker services are started on the NetWorker Server.

The NetWorker Server that you specify authenticates access to the NMC Server. When you log in to the NMC Server, you specify a username and password that the NetWorker Authentication Service on the NetWorker Server can validate.

c. When the host is not a NetWorker server, in the Authentication Port field, type the port number that is used by the NetWorker Authentication Service. The default port number is 9090.

d. Click Next.

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11. In the Configuring SSL certificate page, select one of the following options:

l Select Create certificate to create a certificate.

l Select Existing certificate to upload an existing certificate and key.

Note: If HTTPS is already configured, then the fields are autopopulated.

12. If a Security Alert message is displayed, perform the following steps:

a. Click View Certificate, and then select Install Certificate.

The Certificate Import Wizard screen is displayed.

b. Click Next.

c. Select Place all certificates on the following store, and then click Browse.

d. In the Select Certificate Store page, select Trusted Root Certificate Authorities, and then click OK.

e. Click Next.

f. Click Finish.

g. If you are prompted to install the certificate, click Yes.

h. In the Certificate Import Wizard page, click OK.

i. In the Certificate page, click OK.

j. In the Security Alert page, click Yes.

13. (Optional) In the NMC Database Options page, modify the following configuration options, and then click Next:

l Database Destination Folder. The default location is "C:\Program Files\EMC NetWorker\Management\nmcdb"

l Client Service port. The default port is 9001. Note: To use different port numbers, type the new port numbers (between 1024 and 49151). Do not use port numbers that are in use. For example, the NMC server uses port 5432 for TDS protocol communications with the NMC database. The preferred port for the Data Protection Advisor (DPA) product is 9002.

l Web server port. This port is used by the embedded HTTP server. The default port is 9000.

14. In NMC Database Migration page, select how you want to migrate the data from an 8.1.x or 8.2.x NMC Server:

l To start the NMC Server with a new database, select Skip the Migration. Note: If you skip the migration, you cannot migrate the database after the update completes.

l To import data from an NMC database that originates from a different 8.1.x or 8.2.x NMC Server, select Migrate the Database Manually. When you select this option, specify the path to the Unload Database.

Note: Before you can manually migrate data to a new NMC Server, ensure that the Unload Database resides locally on the new NMC Server or in a remote location that is accessible to the new NMC Server.

l To enable the update to convert and migrate the NMC database on this host, select Migrate the Database Automatically. Accept the default directory location or specify a location that has sufficient disk space to store the converted database. To store the

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converted database, the conversion requires free disk space equal to twice the size of the original database.

15. Click Install. The installation progress bar is displayed and you might see the progress window for several minutes. When the installation completes, the Complete the Setup page provides the status of the installation and a link to the master setup logfile.

"Monitoring and troubleshooting silent installations and uninstallations" provides more information about each logfile that the installation creates.

Note: For NetWorker Servers only, if the installation cannot start the nsrd service, the following error message might be displayed:

Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient priveleges to start system services.

If you see this message, confirm the JAVA_HOME environment variable setting. For more information, see the Troubleshooting NMC GUI and NetWorker Server connection issues section.

16. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

17. To complete the installation, click Finish.

18. Ensure that the NetWorker daemons start by opening Task Manager, or use the get- service nsr* and get-service gst* commands from a PowerShell window.

The NetWorker daemons section of the Introduction chapter provides a list of the NetWorker daemons.

After you finish

The NetWorker Storage Node installation automatically installs the NetWorker Extended Client software. The NetWorker Client installation does not install the NetWorker Extended Client software.

The NetWorker installation package includes an NetWorker Extended Client package, which provides additional feature support for NetWorker clients. If you require any of the following functionality, install the NetWorker Extended Client package:

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l NetWorker Snapshot Management (NSM)

l Network Attached Storage (NAS) snapshot

l CLI utilities for server reporting and administration, for example mminfo and nsrinfo l Firewall tunneling tools

l Cluster integration scripts

l Custom script integration tools (pre/post save)

l Audit log

l NetWorker Module for Meditech

l SCVMM Data Protection Add-in for NMM

l Recovery of NetWorker Module for Microsoft (NMM) 8.2.3 and 8.2.4 backups by using NMM

l Cloning and staging

l ProtectPoint for VMAX

l ProtectPoint for Recoverpoint

"Installing the Extended Client" in the NetWorker Installation Guide provides more information.

Installing the NMC Server software with the NetWorker Server software This section describes how to install the NMC Server software with the NetWorker Serversoftware on a Microsoft Windows host or Windows Server Core host. When you install the NetWorker Server software, the installation also installs the NetWorker Client, Storage Node, BBB, and Extended Client software.

Before you begin

Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host.

About this task

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

The package name is nw192_win_x64.zip. Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files. The "Package Requirements" section provides more information about package sizes and the package name that applies to each operating system.

3. Extract the NetWorker packages found in nw192_win_x64.zip to a temporary location on the target host.

4. In the directory that contains the unzipped NetWorker software, run NetWorker-19.2.exe.

Note: While you can run the NetWorker-19.2.exe from a network location, to lessen the installation time, copy the file to a location that is local to the target host. If you used Windows Explorer to copy the files in the .zip file from a network share, you cannot run the binary until you edit the properties of the file, and then click Unblock.

5. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

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6. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

7. In the Wizard Options page, perform the following steps:

l Select the Server and client option.

l Select the NetWorker Management Console option.

l To install additional language packs, select Language packs.

l To install the License manager server software, select NetWorker License Manager. The describes how to install and configure the NetWorker License Manager software.

8. Review the Notice window, which describes the NetWorker License Server requirements, and then click OK.

9. (Required) The Configure NetWorker Authentication Service page is displayed in the following scenarios:

l The default NetWorker Authentication port, 9090 is in use. In the Apache Tomcat Port field, type another port number for Tomcat to use, and the click Next.

l The default password for the Java Common Truststore on the host is not the default password (changeit). When the password is not changeit, the installation displays a JRE Certificate Store Error window. Click Ok, and then in the Trust store password field, type the password for the Java Common Truststore, and then click Next.

Note: The NetWorker installation process will not create user for installing and starting Apache Tomcat.

10. In the Configure NetWorker Authentication Service Keystore page, specify a password for the keystore file, and then click Next.

Specify a password that contains at least six characters and does not contain dictionary words.

11. In the NMC Options page, perform the following steps:

a. (Optional) Type the path to install the NMC Server software.

The default location is: C:\Program Files\EMC NetWorker\Management

b. Optional, in the Authentication Port field, type a new port number for the NetWorker Authentication Service. The default port number is 9090.

c. Click Next.

12. If a Security Alert message is displayed, perform the following steps:

a. Click View Certificate, and then select Install Certificate.

The Certificate Import Wizard screen is displayed.

b. Click Next.

c. Select Place all certificates on the following store, and then click Browse.

d. In the Select Certificate Store page, select Trusted Root Certificate Authorities, and then click OK.

e. Click Next.

f. Click Finish.

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g. If you are prompted to install the certificate, click Yes.

h. In the Certificate Import Wizard page, click OK.

i. In the Certificate page, click OK.

j. In the Security Alert page, click Yes.

13. (Optional) In the NMC Database Options page, modify the following configuration options, and then click Next:

l Database Destination Folder. The default location is "C:\Program Files\EMC NetWorker\Management\nmcdb"

l Client Service port. The default port is 9001. Note: To use different port numbers, type the new port numbers (between 1024 and 49151). Do not use port numbers that are in use. For example, the NMC server uses port 5432 for TDS protocol communications with the NMC database. The preferred port for the Data Protection Advisor (DPA) product is 9002.

l Web server port. This port is used by the embedded HTTP server. The default port is 9000.

14. Click Next.

15. In NMC Database Migration page, select how you want to migrate the data from an 8.1.x or 8.2.x NMC Server:

l To start the NMC Server with a new database, select Skip the Migration. Note: If you skip the migration, you cannot migrate the database after the update completes.

l To import data from an NMC database that originates from a different 8.1.x or 8.2.x NMC Server, select Migrate the Database Manually. When you select this option, specify the path to the Unload Database.

Note: Before you can manually migrate data to a new NMC Server, ensure that the Unload Database resides locally on the new NMC Server or in a remote location that is accessible to the new NMC Server.

l To enable the update to convert and migrate the NMC database on this host, select Migrate the Database Automatically. Accept the default directory location or specify a location that has sufficient disk space to store the converted database. To store the converted database, the conversion requires free disk space equal to twice the size of the original database.

16. Click Install. The installation progress bar is displayed and you might see the progress window for several minutes. When the installation completes, the Complete the Setup page provides the status of the installation and a link to the master setup logfile.

"Monitoring and troubleshooting silent installations and uninstallations" provides more information about each logfile that the installation creates.

Note: For NetWorker Servers only, if the installation cannot start the nsrd service, the following error message might be displayed:

Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient priveleges to start system services.

If you see this message, confirm the JAVA_HOME environment variable setting. For more information, see the Troubleshooting NMC GUI and NetWorker Server connection issues section.

17. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include

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the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

18. To complete the installation, click Finish.

19. Ensure that the NetWorker daemons start by opening Task Manager, or use the get- service nsr* and get-service gst* commands from a PowerShell window.

The NetWorker daemons section of the Introduction chapter provides a list of the NetWorker daemons.

After you finish

For NetWorker Server installations only, license the NetWorker Server. The Verifying and Troubleshooting the Installation chapter provides more information.

Install the NetWorker Management Web UI software You can manage the NetWorker by using the NetWorker Management Web UI.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Download the NetWorker software package from the Online Support website to a temporary location.

Note: The Package Requirements section provides more information about package sizes and the package name that applies to each operating system.

3. Extract the NetWorker packages found in nw19.x_win_x64.zip to a temporary location on the target host.

4. In the directory that contains the unzipped NetWorker software, run NWUI-19.x-x64.exe

5. In the Welcome Wizard page, select I agree to the license terms and agreements, and then click Next.

6. In the Configuration options page, perform the following steps:

a. (Optional) Type the path to install the NetWorker Management Web UI software.

The default location is:C:\Program Files\EMC NetWorker\nwui

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Note: The configuration fields are disabled when you are installing the NetWorker Management Web UI software on the NetWorker server.

b. In the Authentication Host field, type the name of one of the NetWorker 19.2 servers running authentication service that the NetWorker Management Web UI will use for authentication. Ensure NetWorker services are started on the NetWorker Server.

c. In the Authentication Port field, type the NetWorker Authentication Service port number. The default port number is 9090.

d. In the NetWorker Server Host field, type the NetWorker server host IP address or hostname that is to be managed by NetWorker Management Web UI.

e. In the NetWorker Server Authentication Port field, type the port number of the NetWorker Authentication Service on the NetWorker server that is to be managed by NetWorker Management Web UI .

Note:

l If the NetWorker Authentication Service server that is being used is same as that of the NetWorker server being managed by NetWorker Management Web UI, then the Authentication Host and NetWorker Server Host field will have the same IP address or the hostname.

l The NetWorker Management Web UI should be of the same version as that of the NetWorker Server that is running NetWorker Authentication Service.

l The NetWorker Server Authentication Port and the Authentication Host are required fields. You must type the port number and the NetWorker server host IP address or hostname before proceeding with the installation.

f. Click Next.

7. If a Security Alert message is displayed, perform the following steps:

a. Click View Certificate, and then select.

Install Certificate.

The Certificate Import Wizard screen is displayed.

b. Click Next.

c. Select Place all certificates on the following store, and then click Browse.

d. In the Select Certificate Store page, select Trusted Root Certificate Authorities, and then click OK.

e. Click Next.

f. Click Finish.

g. If you are prompted to install the certificate, click Yes.

h. In the Certificate Import Wizard page, click OK.

i. In the Certificate page, click OK.

j. In the Security Alert page, click Yes.

8. If the host is a NetWorker Server then go to step 10.

9. (Required) The Configure NetWorker Management Web UI Server page is displayed in the following scenarios:

l The default port 9090 is in use. In the Apache Tomcat Port field, type another port number for Tomcat to use, and the click Next.

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l The default password for the Java Common Truststore on the host is not the default password (changeit). When the password is not changeit, the installation displays a JRE Certificate Store Error window. Click Ok, and then in the Trust store password field, type the password for the Java Common Truststore, and then click Next.

10. In the Configure NetWorker Management Web UI Server Keystore page, you can either create a password for a keystore file or select an existing keystore file.

l To create a keystore file, in the Configure NetWorker Management Web UI Server Keystore page, specify a password for keystore file, and then click Install.

l To select an existing keystore file, in the Configure NetWorker Management Web UI Server Keystore page, specify a password for the existing keystore file, and then click Install.

11. To complete the installation, click Finish.

Note: If the NetWorker Management Web UI Server service is not started automatically, then you must start the service manually from the Windows Services Manager.

Results

You can access the NetWorker Management Web UI by using following link: https:// :9090/nwui

After you finish

Enable javascript on the web browser before launching the NetWorker Management Web UI.

Adjusting antivirus software settings Undesirable behavior might occur if you do not tune the antivirus software that is installed on a Windows host for backup environments.

About this task

Configure the antivirus software so it does not perform the following actions:

l Scan files that the backup software opens for backup For example:

n Clear the Opened for Backup in the Advanced Auto-Protect option for Norton Antivirus.

n Clear the Opened for Backup in the Scan Items on the McAfee On-Access Scan Properties window.

l Monitor the following directories:

n C:\Program Files\EMC or C:\Program files\Legato n C:\Program Files\EMC NetWorker\nsr\res or C:\Program Files\Legato

\nsr\res n C:\Program Files\EMC NetWorker\nsr\mm or C:\Program Files\Legato\nsr

\mm n C:\Program Files\EMC NetWorker\nsr\index or C:\Program Files\Legato

\nsr\index l Monitor AFTD directories

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Deploying a VMware template for the host Review this section if you create a VMware template of the host, which you use to deploy multiple virtual machines.

About this task

When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each host in a datazone.

Procedure

1. Right-click My Computer, and then select Manage.

2. Expand Services and Applications, and then select Services.

3. Right-click the NetWorker Remote Exec service and select Stop.

4. Delete the C:\Program Files\EMC NetWorker\nsr\res\nsrladb directory.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

Uninstalling the software The steps to remove the NetWorker software differ depending on which installation binary you used to install the software.

Uninstalling the NetWorker and NMC Server software on Windows When you install the NetWorker and NMC Server software, the products appear as a single package called NetWorker.

About this task

To remove the NetWorker software and NMC Server software, uninstall the NetWorker program.

Procedure

1. Log in to the target host as the local administrator.

2. Ensure no programs, such as Windows Explorer, are accessing the directories or the files in NetWorker_install_path directory.

The default installation path for the NetWorker software is C:\Program Files\EMC NetWorker.

3. Right-click My Computer, and then select Manage.

4. Expand Services and Applications, and then select Services.

5. Right-click NetWorker Remote Exec Service, and then select Stop.

Note: On a NetWorker Server, the NetWorker Remote Exec Service stops the NetWorker Backup and Recovery and the NetWorker Message Queue Adaptor services. On an NMC Server, the NetWorker Remote Exec Service also stops the EMC GST Service.

The following figure shows how to stop the NetWorker Remote Exec Service service.

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Figure 4 Stopping the NetWorker Remote Exec Service

6. From the Control Panel, select Program and Features.

7. On the Program and Features window, select NetWorker.

The following figure shows the Program and Features window with the NetWorker package highlighted.

Figure 5 Removing the NetWorker software package

8. Click Uninstall.

The Install Modification window appears.

9. Select Remove.

A progress bar appears.

10. In the Complete the Setup window, a link to the master setup log file appears. Click Finish to close the window.

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The "Troubleshooting silent uninstallations" section provides more information about the log files that the uninstallation process creates.

11. If you do not plan to update or reinstall the NMC Server or NetWorker software packages, remove the NetWorker_install_path directory. If you do not plan to reinstall the NetWorker Authentication Service package, remove the NetWorker_Authentication_Service_installation_path directory.

12. On each host that you use to access the NMC GUI, delete the NetWorker Management Console desktop shortcut.

Uninstalling the NetWorker Base Client and Extended Client When you install the NetWorker Client and NetWorker Extended Client software, they appear as separate programs on a Windows host.

Procedure

1. Log in to the target host as the local administrator.

2. Ensure no programs, such as Windows Explorer, are accessing the directories or the files in NetWorker_install_path directory.

The default installation path for the NetWorker software is C:\Program Files\EMC NetWorker.

3. From the Control Panel, select Program and Features.

4. If the Extended Client software was installed on this host, perform the following steps:

a. Select NetWorker Extended Client, and then click Uninstall.

The following figure shows the Uninstall or change a program window with the NetWorker Extended Client highlighted.

Figure 6 Uninstall the NetWorker Extended Client software

b. On the Install Modification window, leave the default option Remove selected, and then click Remove.

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The following figure shows the Installation Modification window. Figure 7 Installation Modification

c. In the Complete the Setup window, a link to the master setup log file appears. Click Finish to close the window.

5. In the Uninstall or change a program window, select NetWorker Client, and then click Uninstall.

The following figure shows the Uninstall or change a program window with the NetWorker Client software highlighted.

Figure 8 Uninstall the NetWorker Client software

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6. On the Install Modification window, leave the default option Remove selected, and then click Remove.

7. In the Complete the Setup window, a link to the master setup log file appears. Click Finish to close the window.

The "Troubleshooting silent uninstallations" section provides more information about the log files that the uninstallation process creates.

Uninstalling the software by using the installation file on Windows Core Server The following section describes how to remove the NetWorker and NMC Server software when the NetWorker installation package is available on the host.

About this task

Procedure

1. Log in to the target host as the local administrator.

2. From the networkr subdirectory in the temporary NetWorker installation directory, run NetWorker-19.2.exe:

l On 32-bit hosts: ...\win_x86\networkr l On 64-bit hosts: ...\win_x64\networkr

3. On the Choose Setup Language window, select a language, and then click OK.

4. On the Welcome to NetWorker Maintenance window, click Next.

5. On the Maintenance Type window, click Remove > Next.

When you use Maintenance Mode to uninstall the NetWorker software on an NMC Server, the uninstall removes the NMC Server software first, and then removes the NetWorker software.

6. In the Ready to Remove window, the Remove NetWorker Metadata option is clear.

In the following scenarios ensure that the Remove NetWorker Metadata option is cleared:

l When you perform a NetWorker or NNMC Server software update.

l When you reinstall the NetWorker software.

By default, the Remove NetWorker Metadata checkbox is clear, which ensures that all the NetWorker configuration files, such as client file indexes, media database, logs, and resource files are retained for a future installation of the NetWorker software package.

When the Remove NetWorker Metadata checkbox is clear, the following NetWorker files remain in the NetWorker_installation_dir\nsr directory after the software is uninstalled:

l All log files

l All deduplication data

l All index entries

l All mm entries

l All res files

l All files in the directory

l All files in the debug directory

7. Click Remove, and then click Finish.

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CHAPTER 7

Microsoft Windows Silent Installations

This chapter includes the following topics:

l Installing the NetWorker Server software by using silent install...........................................104 l Uninstalling the NetWorker software by using silent uninstallation...................................... 109 l Using SMS to install or uninstall the NetWorker software................................................... 109

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Installing the NetWorker Server software by using silent install

The following section describes how to perform a silent installation of the NetWorker Server software. Before you start the NetWorker Server installation, install the Java provided in NetWorker Runtime Environment or the latest version of the 64-bit Java 8 on the host.

Before you begin

Download the NetWorker software package from the Online Support website website to a temporary location.

Note: Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files. The "Package Requirements" section provides more information about package sizes and the package name that applies to each operating system.

Procedure

1. From a command prompt, browse to the NetWorker-19.2.exe program in the directory where you extracted the NetWorker installation software.

2. Use the NetWorker-19.2.exe command to install the software:

NetWorker-19.2.exe installation_switches installation_options.... where installation_switches include:

l /s /q suppresses all UI output.

l /v enables verbose mode.

l /norestart suppresses a restart after the installation completes, if the installation requires a restart.

l /forcerestart ensures that a restart occurs after the installation completes, if the installation requires a restart.

l /promptrestart ensures that a user prompt appears when the installation requires a restart.

l /l filename enables you to specify a location for the main log file. When you do not include the /l filename option, the installation and uninstallation creates the main log file and all other installation log files in the C:\users\username\AppData\Local \temp directory.

Note: You must specify the path and filename. If you do not specify a filename, the installation does not start.

The following tables summarize the supported installation options. Note: Installation options do not require the / prefix, and option names are case sensitive.

Table 26 NetWorker Server installation options

Installation option Description

InstallLevel=300 Required. Specifies that the installation level is for a NetWorker Server server. The following are the values:

l 300 - Server installation.

l 200 - Node installation.

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Table 26 NetWorker Server installation options (continued)

Installation option Description

l 100 - Client installation.

AdminPassword=password Required. Specifies the administrator account for the NetWorker Authentication Service. Ensure the password complies with the following minimum requirements:

l Nine characters long

l One uppercase letter

l One lowercase letter

l One special character

l One numeric character

Note: You will use the administrator account to log in to the NMC Server.

KSFPassword=password Required. Specifies the password for the NetWorker Authentication Service keystore file. Specify a password that contains at least six characters and does not contain dictionary words.

TSFPassword=password Required. Specifies the password for the NetWorker Authentication Service truststore file. The truststore stores the public certificates that the Java client uses to interact with the NetWorker Authentication Service. Specify a password that contains at least six characters and does not contain dictionary words.

CacertsPassword=password Required. Specifies the password for the Java Common Truststore (cacerts).

CreateKSFNew=1/0 Optional. Determines whether the installation creates a keystore file or uses an existing keystore file.

l To create keystore file, specify a value of 1.

l To instruct the installation to use an existing keystore file, specify a value of 0. If the existing keystore file is not the default keystore file for NetWorker Authentication Service, specify the KSFPath=path

When you do not specify this option, the installation defaults to a value of 1.

KSFPath=path Optional. Specifies the path to the keystore file. When you do not specify this option, the installation uses the default path to the keystore file, C:\Program Files \EMC\Authc\tomcat\conf\authc.keystore

TCCertExistCacerts=yes/no Required. Determines whether the emcauthctomcat certificate is in the cacerts file. The default value is

no. If the Java is already installed, then the value should be yes.

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Table 26 NetWorker Server installation options (continued)

Installation option Description

AuthCInstallFolder =path Optional. Specifies a non-default installation location for the NetWorker Authentication Service software. When you do not specify this option, the installation uses the default location, C:\Program Files\EMC \Authc

Note: When you specify a path that includes spaces, enclose the path in "quotation marks".

TCPort=port_number Optional. Specifies the port number that applications, such as, the NMC Server use to connect to the NetWorker Authentication Service. When you do not specify this option, the installation uses the default port number 9090.

AuthcDb=path Optional. Specifies the path to install the NetWorker Authentication Service Tomcat database files. When you do not specify this option, the installation uses the default, C:\Program Files\EMC\Authc\tomcat \data

EnablePs=1/0 Optional. Determines whether the installation sets the PowerSnap service to autostart.

l To enable autostart of the PowerSnap service, specify a value of 1.

l To disable autostart of the PowerSnap, specify a value of 0.

When you do not specify this option, the installation uses the default value of 1.

InstallFolder=path Optional. Specifies a non-default installation location for the NetWorker software. When you do not specify this option, the installation uses the default location, C:\Program Files\EMC NetWorker\nsr

Note: When you specify a path that includes spaces, enclose the path in "quotation marks".

NwFirewallConfig=1/0 Optional. Determines whether the installation configures firewall rules for NetWorker.

l To configure firewall rules, specify a value of 1.

l To instruct the installation to not configure firewall rules, specify a value of 0.

Note: When you do not specify this option, the installation defaults to a value of 1.

StartServices=1/0 Optional. Determines whether the installation starts the NetWorker services after the installation completes.

l To start the services, specify a value of 1.

l To instruct the installation process not to start the services, specify a value of 0. When you start the

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Table 26 NetWorker Server installation options (continued)

Installation option Description

services manually, ensure that you start the NetWorker Authentication Service service before the NetWorker Authentication Service services.

Note: When you do not specify this option, the installation defaults to a value of 1.

AuthCStartServices=yes/no Optional. Determines whether the installation starts the NetWorker Authentication Service service after the installation completes.

l To start the service, specify a value of Yes.

l To instruct the installation process not to start the service, specify a value of No. When you start the services manually, ensure that you start the NetWorker Authentication Service service before the NetWorker server services.

Note: When you do not specify this option, the installation defaults to a value of Yes.

EnableLicenseManager=1/0 Optional. Determines whether the installation installs the NetWorker License Manager (LLM) server option.

Note: Do not install LLM on a NetWorker server.

l To install LLM, specify a value of 1.

l To instruct the installation not to install LLM, specify a value of 0.

Note: When you do not specify this option, the installation defaults to a value of 0.

OptionGetNMC=1/0 Optional. Determines whether the installation installs the NMC Server software after the NetWorker software installation completes.

l To install NMC Server, specify a value of 1. Note: When you choose to also install the NMC Server, you can define additional NMC-specific options. The NMC Server installation options table provides more information.

l To instruct the installation not to install NMC Server, specify a value of 0.

Note: When you do not specify this option, the installation defaults to a value of 0.

OptionLANGPACK=1/0 Optional. Determines whether the installation installs optional language packs during a NetWorker Authentication Service software installation. The NetWorker software always installs the English language pack.

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Table 26 NetWorker Server installation options (continued)

Installation option Description

l To install the language packs, specify a value of 1, then specify a value of 1 for the appropriate language packs:

n FrenchLangPackFR

n JapaneseLangPackJA

n KoreanLangPackKO

n Chinese-LandPackZH

l To instruct the installation not to install the language packs, specify a value of 0.

Note: When you do not specify this option, the installation defaults to a value of 0.

InstallBbb=1/0 Optional. Determines whether the installation installs the NetWorker BBB software.

NmcInstallFolder =path Optional. Specifies the installation location for the NMC software. The default location is, C:\Program Files\EMC NetWorker\Management

DbFolder =path Optional. Specifies the NMC database location. The default location is, C:\Program Files\EMC NetWorker \nsr\nmcdb

ConsolePort=port_number Optional. Specifies the NMC client service port.

AuthHost=localhost Optional. Specifies the authentication server address.

AuthPort=port_number Optional. Specifies the authentication port.

WebPort=port_number Optional. Specifies the web server port.

DbUpgradeRequired=yes/no Optional. Determines whether the NMC DB upgrade is required.

KeepDbData=yes/no Optional. Determines whether the installation overwrites the existing NMC database.

For example, run the following command to install NetWorker Server with NMC: /> NetWorker-18.0.0.0.exe /s /q /v /l 'C:\cygwin64\tmp\NWinstall.log' 'InstallFolder=c:\folder_name\nsr' InstallLevel=300 HomebaseInstall=0 NoHba=1 InstallBbb=0 StartServices=0 NwFirewallConfig=1 NwInstallLevel=300 'AuthCInstallFolder=c:\folder_name\nsr\authc-server' 'AuthcDb=c:\folder_name\nsr\authc-server\tomcat\data' CreateKSFNew=yes KSFPassword=KSFpass-1 TSFPassword=TSFpass-1 AdminPassword=EMCadmin-1 CacertsPassword=changeit TCCertExistCacerts=yes OptionGetNMC=1 'NmcInstallFolder=c:\folder_name\nmc' 'DbFolder=c:\folder_name\nmc \nmcdb' ConsolePort=9001 WebPort=9000 AuthHost=localhost AuthPort=9090 DbUpgradeRequired=No KeepDbData=no

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After you finish

For NetWorker Server installations only, license the NetWorker Server. The Verifying and Troubleshooting the Installation chapter provides more information.

Uninstalling the NetWorker software by using silent uninstallation

To perform a silent or unattended uninstallation of the NetWorker software, use the same program that you used to silently install the software.

Procedure

1. From a command prompt, browse to the folder that contains the program file, for example, the NetWorker-19.2.exe file.

NOTICE The program files are in networkr, which is a subfolder of the folder where you extracted the NetWorker installation software.

2. Use the program file command to uninstall the software. For example:

NetWorker-19.2.exe /uninstall installation_switches filename

where installation_switches include:

l /s /q suppresses all UI output.

l /v enables verbose mode.

l /l filename enables you to specify a location for the main log file. When you do not include the /l filename option, the installation and uninstallation creates the main log file and all other installation log files in the C:\users\username\AppData\Local \temp directory.

Note: You must specify the path and filename. If you do not specify a filename, the installation does not start.

Using SMS to install or uninstall the NetWorker software Use the Microsoft Systems Management Server (SMS) to perform a push installation and removal of the NetWorker software.

About this task

NOTICE For best results, do not use a computer that is running the NetWorker server software as the SMS server host. Configure the SMS server software on a NetWorker client. Refer to the Microsoft SMS documentation for detail information about how to perform SMS procedures, such as creating an installation package or deploying an installation job.

Follow this procedure to use the SMS software to install or remove the NetWorker software.

Procedure

1. Create a shared directory on a local disk on the SMS server.

For example, create a shared directory called networkr.

2. Copy all of the files from the appropriate directory on the NetWorker CD-ROM to the directory created in the previous step.

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For example, copy all of the files from \win_x86\networkr on the CD-ROM to the networkr directory on the SMS server.

3. Use the SMS Administrator Console to create an installation package from the NetWorker.sms package definition file. The definition file is located in the networkr directory.

NOTICE The NetWorker.sms file is intended to be used as a starting point for a package definition. The Microsoft SMS documentation provides complete instructions on how to customize the package definition for a specific environment.

4. Use the SMS Administrator Console to create an installation or uninstallation job for the package you created in the previous step.

5. Deploy the installation or uninstallation job created in the previous step.

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CHAPTER 8

Changing the NetWorker installation type or moving to another installation type

This chapter includes the following topics:

l Installation type and features management.......................................................................... 112 l Post installation steps...........................................................................................................119

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Installation type and features management NetWorker supports changing the NetWorker host installation type and installing additional features through the Change option in the Windows Programs and Features window, when you used the NetWorker-19.2.exe package to perform the initial installation on the host. If you used the lgtoclnt-19.2.exe package to install the NetWorker client software, you must remove the NetWorker Client and NetWorker Extended Client software, and then use NetWorker-19.2.exe to install the NetWorker software with a new installation type.

The package name that appears in the Windows Programs and Features window on a NetWorker host helps you to determine which package was used to install the NetWorker software:

l NetWorker Client. This package name appears when you use the lgtoclnt-19.2.exe package to install the NetWorker base client.

l NetWorker Extended Client. This package name appears when you use the lgtoxtdclnt-19.2.exe package to install the NetWorker Extended Client.

l NetWorker. This package name appears when you use the NetWorker-19.2.exe package to install the NetWorker Server, NetWorker Storage Node, or NMC Server software.

Changing the installation type for a NetWorker base client To move a NetWorker base client, which was installed by using the lgtoclnt package, to another installation type, remove the NetWorker client software, and then use the NetWorker-19.2.exe package to install the NetWorker server, NMC server, or storage node software.

Procedure

1. Log in to the target host as the local administrator.

2. Ensure no programs, such as Windows Explorer, are accessing the directories or the files in NetWorker_install_path directory.

The default installation path for the NetWorker software is C:\Program Files\EMC NetWorker.

3. From the Control Panel, select Program and Features.

4. If the Extended Client software was installed on this host, perform the following steps:

a. Select NetWorker Extended Client, and then click Uninstall.

b. On the Install Modification window, leave the default option Remove selected, and then click Remove.

c. In the Complete the Setup window, a link to the master setup log file appears. Click Finish to close the window.

5. In the Uninstall or change a program window, select NetWorker Client, and then click Uninstall.

The following figure shows the Uninstall or change a program window with the NetWorker Client software highlighted.

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Figure 9 Uninstall the NetWorker Client software

6. On the Install Modification window, leave the default option Remove selected, and then click Remove.

7. In the Complete the Setup window, a link to the master setup log file appears. Click Finish to close the window.

The "Troubleshooting silent uninstallations" section provides more information about the log files that the uninstallation process creates.

8. In the directory that contains the extracted NetWorker software, run NetWorker-19.2.exe.

Note: While you can run the NetWorker-19.2.exe package from a network location, to lessen the installation time, copy the file to a location that is local to the target host.

9. Follow the steps in the "Microsoft Windows Installation" chapter to install the required NetWorker software installation type and components.

Changing a NetWorker Server, NMC Server, or NetWorker Storage Node into a NetWorker Client

Complete the following steps to change a NetWorker Server, NMC Server, or Storage Node into a NetWorker Client.

Procedure

1. Log in to the target host with a local administrator user.

2. From Control Panel > Program select the NetWorker program and then click Change.

When you used the lgtoclnt package to install the NetWorker base client, the program appears as NetWorker client. When you used the NetWorker package to install the NetWorker or NMC software, the program appears as NetWorker.

3. In the Install Modification page, keep the default selection Change and then click Next.

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4. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

5. On the Wizard Options page, select Client. If the NetWorker Management Console option is selected, clear the option. Click Next.

Note: While you can run NetWorker-19.2.exe from a network location, to improve the time it takes to complete the installation copy the file to a location that is local to the target host.

The Modification Progress window appears with the status of the installation.

6. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

7. To complete the installation, click Finish.

8. (Optional) For changes from a NetWorker Server installation, the change process does not remove the NetWorker Server databases. If you will not use this host as a NetWorker Server again, delete the following directories:

l C:\Program Files\EMC NetWorker\nsr\res\nsrcpd l C:\Program Files\EMC NetWorker\nsr\res\jobsdb l C:\Program Files\EMC NetWorker\nsr\res\nsrdb l C:\Program Files\EMC NetWorker\nsr\mm l C:\Program Files\EMC NetWorker\nsr\index l C:\Program Files\EMC NetWorker\nsr\authc-server l C:\Program Files\EMC NetWorker\nsr\catalogs

9. (Optional) For changes from an NMC Server installation, the change process does not remove the NMC databases. If you will not use this host as an NMC Server again, delete the C:\Program Files\EMC NetWorker\nsr\Management directory.

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After you finish

When you change the NetWorker installation type to a NetWorker Client, the process changes the host to a NetWorker Base Client. If you require any of the following functionality, you must install the NetWorker Extended Client package:

l NetWorker Snapshot Management (NSM)

l Network Attached Storage (NAS) snapshot

l CLI utilities for server reporting and administration, for example mminfo and nsrinfo l Firewall tunneling tools

l Cluster integration scripts

l Custom script integration tools (pre/post save)

l Audit log

l NetWorker Module for Meditech

l SCVMM Data Protection Add-in for NMM

l Recovery of NetWorker Module for Microsoft (NMM) 8.2.3 and 8.2.4 backups by using NMM

l Cloning and staging

l ProtectPoint for VMAX

l ProtectPoint for Recoverpoint

Changing an NMC server or a NetWorker Storage Node into a NetWorker server Complete the following steps to change an NMC Server or a Storage Node into a NetWorker Server.

Procedure

1. Log in to the target host with a local administrator user.

2. From Control Panel > Program select the NetWorker program and then click Change.

When you used the lgtoclnt package to install the NetWorker base client, the program appears as NetWorker client. When you used the NetWorker package to install the NetWorker or NMC software, the program appears as NetWorker.

3. In the Install Modification page, keep the default selection Change and then click Next.

4. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

5. On the Wizard Options page, select Server and Client to install the NetWorker Server software or Storage Node to install the NetWorker Storage Node software. Click Next.

Note: While you can run NetWorker-19.2.exe from a network location, to improve the time it takes to complete the installation copy the file to a location that is local to the target host.

6. (Optional) For changes from an NMC Server installation, the change process does not remove the NMC databases. If you will not use this host as an NMC Server again, delete the C:\Program Files\EMC NetWorker\nsr\Management directory.

7. Follow the steps in the "Microsoft Windows Installation" chapter to install the NetWorker software.

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Changing the NMC server or NetWorker server to a NetWorker storage node Complete the following steps to change a NetWorker Server or an NMC Server to a Storage Node.

Procedure

1. From Control Panel > Program select the NetWorker program and then click Change.

When you used the lgtoclnt package to install the NetWorker base client, the program appears as NetWorker client. When you used the NetWorker package to install the NetWorker or NMC software, the program appears as NetWorker.

2. In the Install Modification page, keep the default selection Change and then click Next.

3. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

4. On the Wizard Options page, perform the following tasks, and then click Next:

l To change the installation type to a storage node, select Storage Node.

l To change the installation type to a server, select Server.

l Clear the NetWorker Management Console option.

Note: While you can run NetWorker-19.2.exe from a network location, to improve the time it takes to complete the installation copy the file to a location that is local to the target host.

The Modification Progress window appears with the status of the installation.

5. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

6. (Optional) For changes from an NMC Server installation, the change process does not remove the NMC databases. If you will not use this host as an NMC Server again, delete the C:\Program Files\EMC NetWorker\nsr\Management directory.

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7. (Optional) For changes from a NetWorker Server installation, the change process does not remove the NetWorker Server databases. If you will not use this host as a NetWorker Server again, delete the following directories:

l C:\Program Files\EMC NetWorker\nsr\res\nsrcpd l C:\Program Files\EMC NetWorker\nsr\res\jobsdb l C:\Program Files\EMC NetWorker\nsr\res\nsrdb l C:\Program Files\EMC NetWorker\nsr\mm l C:\Program Files\EMC NetWorker\nsr\index l C:\Program Files\EMC NetWorker\nsr\authc-server l C:\Program Files\EMC NetWorker\nsr\catalogs

Changing the NetWorker server, NetWorker Storage Node or NetWorker Client to an NMC server

Complete the following steps to change a NetWorker host to an NMC server, or add the NMC Server to a NetWorker host without changing the NetWorker installation type.

Procedure

1. Log in to the target host with a local administrator user.

2. From Control Panel > Program select the NetWorker program and then click Change.

When you used the lgtoclnt package to install the NetWorker base client, the program appears as NetWorker client. When you used the NetWorker package to install the NetWorker or NMC software, the program appears as NetWorker.

3. In the Install Modification page, keep the default selection Change and then click Next.

4. In the Configure Windows Firewall page, select Configure the Windows firewall, and then click Next.

NOTICE If you do not configure the firewall to allow inbound and outbound NetWorker software traffic, scheduled backups might fail.

5. On the Wizard Options page, perform the following steps:

a. (Optional) Select a different NetWorker installation type. The NMC server requires at a minimum that you select the NetWorker Client installation type.

b. Select NetWorker Management Console, and then click Next. Note: While you can run NetWorker-19.2.exe from a network location, to improve the time it takes to complete the installation copy the file to a location that is local to the target host.

6. Follow the steps in the "Microsoft Windows Installation" chapter to install the NMC Server software.

7. In the NMC Options page, perform the following steps:

a. (Optional) Type the path to install the NMC Server software.

The default location is: C:\Program Files\EMC NetWorker\Management

b. When the host is not a NetWorker server, in the Authentication Host field, type the name of one of the NetWorker 19.2 servers that the NMC Server will manage. Ensure NetWorker services are started on the NetWorker Server.

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The NetWorker Server that you specify authenticates access to the NMC Server. When you log in to the NMC Server, you specify a username and password that the NetWorker Authentication Service on the NetWorker Server can validate.

c. When the host is not a NetWorker server, in the Authentication Port field, type the port number that is used by the NetWorker Authentication Service. The default port number is 9090.

d. Click Next.

8. If a Security Alert message is displayed, perform the following steps:

a. Click View Certificate, and then select Install Certificate.

The Certificate Import Wizard screen is displayed.

b. Click Next.

c. Select Place all certificates on the following store, and then click Browse.

d. In the Select Certificate Store page, select Trusted Root Certificate Authorities, and then click OK.

e. Click Next.

f. Click Finish.

g. If you are prompted to install the certificate, click Yes.

h. In the Certificate Import Wizard page, click OK.

i. In the Certificate page, click OK.

j. In the Security Alert page, click Yes.

9. (Optional) In the NMC Database Options page, modify the following configuration options, and then click Next:

l Database Destination Folder. The default location is "C:\Program Files\EMC NetWorker\Management\nmcdb"

l Client Service port. The default port is 9001. Note: To use different port numbers, type the new port numbers (between 1024 and 49151). Do not use port numbers that are in use. For example, the NMC server uses port 5432 for TDS protocol communications with the NMC database. The preferred port for the Data Protection Advisor (DPA) product is 9002.

l Web server port. This port is used by the embedded HTTP server. The default port is 9000.

10. Click Change.

The progress bar appears and you might see the progress window for several minutes. When the change completes, the Complete the Setup page provides the status of upgrade and a link to the master setup log file.

Note: A Windows installer has stopped working message might appear during the update on some hosts with certain versions of the MSI installer. If you see this message, close the window and allow the change to complete.

11. (Optional) In the Complete the Setup page, to define a list of NetWorker Servers that have client-tasking rights to this host, click Select Backup Server. Client-tasking rights include the ability to back up the host. In the NetWorker Server Selection page, perform one of the following tasks, and then click OK:

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l In the Enter a server name field, type the NetWorker Server name and then click Add. It is recommended that you specify both the short name and the full name of the NetWorker Server to avoid DNS issues.

l To add a NetWorker Server that is not listed in the Available Servers list:

a. Type the hostname of the NetWorker Server in the Enter a server name text box.

b. Click Add.

l To browse for available NetWorker Servers:

a. Click Update List.

b. From the Available Servers list, select a NetWorker Server.

l To add or remove a NetWorker Server from the Available Servers list to the Selected Servers list, click the arrow buttons.

The NetWorker_installation_directory\res\servers file contains a list of trusted NetWorker Servers.

The first entry in the servers file becomes the default NetWorker Server for the host.

Post installation steps After you change the installation type of a NetWorker host, you must perform additional tasks on some NetWorker hosts to support the change.

l After you change a NetWorker Client or Storage Node to a NetWorker Server, update the servers file on each NetWorker host in the datazone to include the name of the new NetWorker Server. The NetWorker Security Configuration Guide describes how to modify the servers file.

l After you change a NetWorker Server to a NetWorker Client or Storage Node, perform the following tasks:

1. In the Client Properties window, on the Globals (1 of 2) tab, update the Server network Interface attribute for each client configuration, with the network interface of the new NetWorker Server.

2. Remove the following directories:

n C: \Program Files\EMC NetWorker\nsr\mm n C:\Program Files\EMC NetWorker\nsr\index

l After you change a NetWorker Storage Node to a NetWorker Client, modify the following resource attributes on the NetWorker Server:

1. Remove the Media Pool device restrictions that are defined for devices on the storage node.

2. In the Devices window of NMC, remove all the storage node devices.

3. In the Client Properties window, on the Globals (2 of 2) tab, update the following attributes for each client:

n Storage nodes

n Recover storage nodes

4. In the Storage node properties window under the Configuration tab, update the Clone storage nodes attribute for all the storage nodes.

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PART 3

UNIX Installation

This chapter includes the following topics:

Chapter 9, "HP-UX installation"

Chapter 10, "AIX installation"

Chapter 11, "Solaris Installation"

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CHAPTER 9

HP-UX installation

This chapter includes the following topics:

l Road map for installing the NetWorker software on HP-UX.................................................124 l Reviewing NetWorker requirements for HP-UX................................................................... 124 l Default directory locations................................................................................................... 126 l HP-UX: Installing the NetWorker client and storage node software.....................................126 l Uninstalling the NetWorker software on HP-UX.................................................................. 128

Dell EMC NetWorker Installation Guide 123

Road map for installing the NetWorker software on HP-UX Use this road map to install the NetWorker software, on a host that does not have a previous version of the NetWorker software installed.

1. The "Software Requirements" chapter lists the general requirements and considerations relevant to each supported Windows and UNIX operating system.

2. The Reviewing NetWorker requirements for HP-UX section details HP specific requirements and considerations.

3. The Changing default directory locations section lists the default directory locations.

4. The Installing the NetWorker software section describes how to install the NetWorker storage node and client software.

5. The Verify the Installation chapter describes how to test the NetWorker software functionality.

6. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Reviewing NetWorker requirements for HP-UX Review the following software considerations and requirements for the NetWorker software on supported HP-UX operating systems.

General requirements Before you install the NetWorker software on HP-UX, perform the following tasks.

l Review the NetWorker E-LAB Navigator for the latest information about supported HP-UX operating systems for each NetWorker installation type.

l Ensure that the maxfiles_lim kernel parameter has a minimum value of 8192.

l Ensure that the /etc/nsswitch.conf file contains an ipnodes policy:

ipnodes=files

Note: If you do not specify an ipnodes policy, the NetWorker daemons fail to start, and a message similar to the following appears:

lgtolmd: Failed to resolve the IPv6 localhost address ::1. Please verify an entry for the IPv6 localhost address exists in your /etc/hosts file and an "ipnodes" policy has been added to your /etc/nsswitch.conf file.

l Ensure that the version of OpenSSL on the host is 0.9.8e or later. When earlier versions of OpenSSL are installed on the machine, the nsrexecd daemon will fail to start and error messages similar to the following appear:

HP-UX host is running Starting nsrexecd /usr/lib/hpux64/dld.so: Unsatisfied code symbol 'EVP_CIPHER_CTX_iv_length' in load module '/opt/networker/lib/hpux64/libcommonssl-9.2.0.so'. /sbin/init.d/networker[57]: 599 Killed Starting lgtolmd /usr/lib/hpux64/dld.so: Unsatisfied code symbol 'EVP_CIPHER_CTX_iv_length' in load module '/opt/networker/bin/lgtolmd'. /sbin/init.d/networker[61]: 601 Killed

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Note: To determine the OpenSSL version on the host, type openssl version.

Package disk space requirements Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files.

The following table provides a list of the NetWorker packages and the compressed and uncompressed file sizes.

Table 27 Size of compressed and uncompressed files

Operating system Package name Compressed file Uncompressed file

HP-UX nw19.2_hpux11_64 .tar.gz

114 MB 340 MB

HP-UX Itanium nw19.2_hpux11_ia 64.tar.gz

199 MB 860 MB

HP-UX 11iv3 requirements Before you install the NetWorker software on HP-UX 11iv3, review the following considerations:

l If you use stape on an HP-UX11iv3 NetWorker storage node, install patch PHKL_36312 or later. This patch enhances tape device compatibility.

l For storage nodes that use tape devices, install patch PHKL_41474 or higher. This patch is required for CDI support.

l If you back up the /dev directory to a local HP-UX 11iv3 storage node, the backup might fail and the system might fail to respond. To avoid this issue, implement one of these options:

n Do not back up the /dev directory.

n Do not specify ALL in the client Save Set attribute.

n Do not use a directive to exclude the /dev directory from the backup.

n Do not specify save sets that include the /dev directory in the backup.

n Use a remote storage node.

HP-UX 11iv2 requirements Before you install the NetWorker software on HP-UX 11iv2, perform the following tasks.

l Install the following patches on the host:

n PHSS_37500

n PHSS_39101

l Set the nfile value according to the following formula:

The nfile setting + (number of expected concurrent save times)

The minimum value for the number of expected concurrent save times is 50.

For example:

nfile = 1 X 50

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HP-UX on PA-RISC requirements Before you install the NetWorker client software on HP-UX PA-RISC, install the following patches on the host.

l QPK1123(B.11.23.0712.070a) 1185010 Quality Pack Depot l PHSS_37492

Default directory locations NetWorker installs the binary files in the /opt/networker/bin directory. The /nsr directory contains the NetWorker configuration, logs, and database files.

You cannot change the location of the NetWorker binary files, configuration files, log files, and databases.

Before you install the NetWorker software, ensure that the PATH variable for the root and user account contains the /opt/networker/bin directory.

HP-UX: Installing the NetWorker client and storage node software

Use the swinstall utility to install the client, storage node, and optional packages, such as the man pages and language packs, on HP-UX 11.x , or HP-UX 11i platforms on IPF.

About this task The swinstall utility uses the character mode or the System Administration Manager (SAM) utility. The character mode swinstall utility screens contain the same information as the SAM utility. The same choices are made with both formats.

The following table summarizes the NetWorker software packages that each NetWorker component requires.

Table 28 HP-UX software packages

NetWorker component Software packages

Client software

Extended client software

NWr-Client

NWr-XtdClient

Storage node software NWr-Client

NWr-XtdClient

NWr-Node

Man pages NWr-Man

French language support NWr-FR

Japanese language support NWr-JA

Korean language support NWr-KO

Simplified Chinese language support NWr-ZH

Follow these steps to install the NetWorker client and storage node software.

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Procedure

1. Create a backup copy of the rpc.org configuration file, by typing the following command:

cp /etc/rpc /etc/rpc.org

2. Log in to the target host as root.

3. Download the NetWorker software package from the Online Support website website to a temporary location.

Note: Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files. The "Package Requirements" section provides more information about package sizes and the package name that applies to each operating system.

4. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

5. At the command prompt, type:

swinstall &

Note: If you use character mode, do not include the & symbol.

6. Press Enter.

7. On the Specify Source window, provide the location of the NetWorker installation files:

a. In the Source Depot Type field, press Enter and select Local Directory.

b. In the Source Host Name field, ensure that the hostname of the target host is selected.

c. In the Source Depot Path field, type the full path of the NetWorker.pkg file.

For example:

/tmp/hpux11_ia64/NetWorker.pkg

8. Click OK.

9. On the SD Install - Software Selection window, select and mark the software packages that are required for the installation type.

10. Press Enter.

11. From the Actions menu, click Install.

12. Verify the status of the install analysis, and then perform the following tasks:

l To review the log file and verify that the swinstall program did not encounter errors, click Logfile.

l Correct any problems before you continue the installation.

13. To continue with the installation, click OK.

14. To review the log file for error or warning messages that are generated during installation, click Logfile.

15. When the installation completes, click Done.

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16. Exit swinstall.

17. (Optional) Verify that NetWorker installed correctly, by typing the following at the command prompt:

swlist | grep -i networker

Output similar to the following should appear:

hpuxclnt 7.2.100-401 Networker client

Uninstalling the NetWorker software on HP-UX To uninstall the NetWorker software, complete the following procedure.

Before you begin

Remove the NetWorker module software including the NMDA and NMSAP module. The module installation guide describes how to uninstall the module software.

About this task

Use the swremove utility to uninstall the NetWorker software.

Procedure

1. Log in to the target host as root.

2. Shut down the NetWorker daemons, by typing the following command:

nsr_shutdown

3. Confirm that all the NetWorker daemons stop, by typing the following command:

ps -ef | grep nsr

4. Start the NetWorker software removal process, by typing the following command:

swremove &

NOTICE If you are using the character interface, do not include the & symbol.

5. On the Software Selection window, select the NetWorker software that you want to remove.

6. On the Actions window, select Remove.

This action runs an analysis of the removal operation.

7. To confirm that the analysis did not detect any problems, perform the following steps:

a. Click Logfile.

b. Fix any reported problems before you continue with the removal operation.

8. On the Remove Analysis window, click OK to continue the removal operation.

9. On the Remove window, click Done.

10. From the File menu, select Exit.

11. Change to the /opt/networker directory and verify that all the files are removed from the directory.

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12. If there is no plan to update or reinstall the software packages, remove the /nsr directory.

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CHAPTER 10

AIX installation

This chapter includes the following topics:

l Road map for installing the NetWorker software on AIX...................................................... 132 l Reviewing the operating system requirements for AIX.........................................................132 l Changing the default directory locations..............................................................................133 l Installing the NetWorker software....................................................................................... 135 l Installing the AIX driver for DD Boost-over-FC feature ....................................................... 136 l Uninstalling the NetWorker software on AIX........................................................................ 137

Dell EMC NetWorker Installation Guide 131

Road map for installing the NetWorker software on AIX Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

1. The "Software Requirements" chapter lists the general requirements and considerations relevant to each supported Windows and UNIX operating system.

2. The Reviewing the operating system requirements for AIX section outlines the software requirements to consider when installing NetWorker on the AIX operating system.

3. The Changing the default directory locations section lists the default directory locations.

4. The Installing the NetWorker software section describes how to install the NetWorker Storage Node and Client software.

5. The "Verify the Installation" chapter describes how to test the NetWorker software functionality.

6. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Reviewing the operating system requirements for AIX Before you install the NetWorker software on AIX, review the operating system and IPv4 considerations.

Packages disk space requirements for AIX Download the NetWorker software package from the Online Support website website to a temporary location.

Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files. The compressed package is 204 MB and the uncompressed size is 673 MB.

AIX 6.1 requirements On AIX 6.1, system limits or memory management issues can cause core dumps and performance degradation during NetWorker operations.

To prevent these issues on AIX 6.1 TL04, install the hotfix for AIX APAR IZ65501.

IPv4 requirements By default, the AIX name resolver performs a host look up by both the IPv4 and the IPv6 addresses.

Review the following information about IP addressing requirements on AIX.

l If either IP address fails to resolve locally, the operating system requests the address from the DNS Server.

l If you did not configure IPv6 addressing, the DNS Server request times out and returns a failure message.

l If the time-out wait time is too long, some NetWorker commands can be delayed and will time out.

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To prevent NetWorker commands from timing out, change the default name resolution lookup behavior to prevent IPv6 look ups. AIX uses three methods to configure the name resolution mechanism. Ensure that none of the methods try to perform IPv6 look ups:

n NSORDER environment variable. From the command prompt, type:

env

If the NSORDER variable is not NSORDER=local,bind4, type:

export NSORDER=local,bind4 n /etc/irs.conf file.

Ensure that the hosts entries are:

hosts local hosts dns4

n /etc/netsvc.conf file. Ensure that the hosts entry is:

hosts=local, bind4

Changing the default directory locations You cannot change the installation location of the NetWorker software, but you can change the location of the configuration, logs, and database files. The AIX installp utility installs the NetWorker software. This utility does not enable you to change the installation location of the NetWorker binary files.

About this task

The NetWorker software installs the binary files in the /usr/bin directory. If insufficient disk space exists to install the NetWorker software, the AIX installp utility allocates more disk space to complete the software installation. The /nsr directory contains the NetWorker configuration, logs, and database files. The following table lists the default location and space requirements for the NetWorker software.

Table 29 AIX default file locations and space requirements

NetWorker package Location Space

Client (lgtoclnt) /opt/nsr

/usr/bin

/usr/lib

/usr/lpp

11 MB

156 MB

87 MB

40 KB

Storage node (lgtonode) /usr/bin

/usr/lib

/usr/lpp

91 MB

18 MB

28 KB

Man pages (lgtoman) /usr/lpp

/usr/share 36 KB

2 MB

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Table 29 AIX default file locations and space requirements (continued)

NetWorker package Location Space

French Language Pack (lgtofr)

/opt/nsr

/usr/bin

/usr/lib

/usr/lpp

/usr/share

5 MB

4 KB

32 KB

44 KB

2 MB

Japanese Language Pack (lgtoja)

/opt/nsr

/usr/bin

/usr/lib

/usr/lpp

/usr/share

7 MB

4 KB

40 KB

44 KB

2 MB

Korean Language Pack (lgtoko)

/opt/nsr

/usr/bin

/usr/lib

/usr/lpp

/usr/share

6 MB

4 KB

28 KB

44 KB

2 MB

Simplified Chinese Language Pack (lgtozh)

/opt/nsr

/usr/bin

/usr/lib

/usr/lpp

/usr/share

6 MB

4 KB

24 KB

40 KB

1 MB

Client file index, media database, resource database, and log files

/nsr varies

To change the location of the configuration, log, and database files, perform the following steps to create a symbolic link from the new directory to the /nsr directory.

Procedure

1. Create another /nsr directory on a disk with sufficient space, by typing the following command:

mkdir new_directory

2. Link the new directory to the /nsr directory, by typing the following command:

ln -s new_directory nsr

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3. Before you install the NetWorker software, ensure that:

l The PATH variable for the root and user accounts contains the /usr/bin directory.

l Sufficient disk space exists to install the NetWorker software.

Installing the NetWorker software The following section describes how to install the NetWorker Client, NetWorker Storage Node, and optional software, such as, the man pages and language packs on an AIX host.

About this task

The following table lists the software packages that are required for each installation type.

Table 30 List of NetWorker packages required for each installation type

Installation type Package

Client software

Extended client software

LGTOnw.clnt.rte

LGTOnw.xtdclnt.rte

Storage Node software LGTOnw.clnt.rte

LGTOnw.xtdclnt.rte

LGTOnw.node.rte

Man pages LGTOnw.man.rte

Simplified Chinese language support LGTOnw.zh.rte

French language support LGTOnw.fr.rte

Japanese language support LGTOnw.ja.rte

Korean language support LGTOnw.ko.rte

Procedure

1. Log in to the target host as root.

2. Create a backup copy of the operating system configuration files, by typing the following commands:

cp /etc/rpc /etc/rpc.orig cp/etc/inittab /etc/inittab.orig

3. Download the NetWorker software package from the Online Support website to a temporary location.

4. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

For example:

tar -xzf file_name.tar.gz

5. Install the NetWorker software from the command prompt, by using the installp program.

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For example:

installp -a -d /dir_pathname package [package]...

where:

l /dir_pathname is the complete pathname of the directory that contains the installation software.

For example, if you extract the NetWorker software packages to the /software directory, the dir_pathname is /software/aixpower.

l package [package]... is a list of the software package names that are required for the installation type.

For example, to install the NetWorker storage node software, the man pages, and the Japanese language pack, type:

installp -a -d /nw_packages/aixpower LGTOnw.clnt.rte LGTOnw.node.rte LGTOnw.man.rte LGTOnw.ja.rte

6. Confirm that you successfully installed the required packages for each installation by typing the following command:

lslpp -L all | grep -i lgto*

Installing the AIX driver for DD Boost-over-FC feature The DD Boost-over-FC feature supports AIX 7.1. For a NetWorker Storage node that uses DD Boost devices, install the AIX DDdfc device driver that is bundled in the NetWorker installation package.

Procedure

1. Log in to the host as root.

2. Install the DD Boost-over-FC driver from the command prompt, by using the installp program.

For example:

installp -a -d package_directory_path DDdfc.rte

where package_directory_path is the complete pathname of the directory that contains the NetWorker installation software and the DDdfc.1.0.0.4.bff driver file.

For example, if you extract the NetWorker software packages to the /nw_packages directory, the package_directory_path is /nw_packages/aixpower.

For example, to install the DD Boost-over-FC driver version 1.0.0.4 when you extracted the NetWorker software to a directory named nw_packages, type:

installp -a -d /nw_packages/aixpower DDdfc.rte

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Uninstalling the NetWorker software on AIX To uninstall the NetWorker software, complete the following procedure. Use the installp or the smitty utility to uninstall the NetWorker software.

About this task

The following table provides a list of the installed packages that you must remove for each installation type.

Table 31 NetWorker software packages to uninstall for each installation type

Installation type Software packages

Client software LGTOnw.clnt.rte

Man pages LGTOnw.man.rte

NetWorker License Manager LGTOnw.licm.rte

French language support LGTOnw.fr.rte

Japanese language support LGTOnw.ja.rte

Korean language support LGTOnw.ko.rte

Simplified Chinese language support LGTOnw.zh.rte

Procedure

1. Log in to the target host as root.

2. Get a list of installed NetWorker software packages, by using the lslpp command:

lslpp -L all | grep -i lgto*

3. Remove the software packages, by typing the following command:

installp -u package [package]...

For example, to uninstall the client software and the French language pack, type:

installp -u LGTOnw.fr.rte LGTOnw.clnt.rte

Note: When removing multiple NetWorker software packages, specify the LGTOnw.clnt.rte package last.

4. Confirm the package removal, by typing the following command:

lslpp -L all | grep -i lgto*

5. If there is no plan to update or reinstall the software packages, remove the /nsr directory.

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CHAPTER 11

Solaris Installation

This chapter includes the following topics:

l Road map for installing the NetWorker software on Solaris................................................. 140 l Reviewing the NetWorker requirements for Solaris............................................................. 140 l Changing default directory locations....................................................................................142 l Installing the NetWorker Client and Storage Node packages............................................... 143 l Deploying a VMware template for the host.......................................................................... 145 l Uninstalling NetWorker on Solaris........................................................................................145

Dell EMC NetWorker Installation Guide 139

Road map for installing the NetWorker software on Solaris Use this road map to install the NetWorker software on a host that does not have a previous version of the NetWorker software installed.

About this task

1. The "Software Requirements" chapter lists the general requirements and considerations relevant to each supported Windows and UNIX operating system.

2. The Reviewing the NetWorker requirements for Solaris section details Solaris specific requirements.

3. The Consider the NetWorker default directories section lists the default directory locations.

4. The Installing the NetWorker client and storage node packages section describes how to install the NetWorker storage node and client software.

5. The "Verify the Installation" chapter describes how to test the NetWorker software functionality.

6. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Reviewing the NetWorker requirements for Solaris Before you install NetWorker on Solaris, review the package disk space requirements, and software requirements for Solaris 10 and Solaris zone support.

Package disk space requirements Download the NetWorker software package from the Online Support website website to a temporary location.

Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files.

The following table provides a list of the NetWorker packages and the compressed and uncompressed file sizes.

Table 32 Size of compressed and uncompressed files

Operating system Package names Compressed file size Uncompressed file size

Solaris x86 nw19.2_solaris_x 86.tar.gz

71 MB 244 MB

Solaris 64-bit SPARC nw19.2_solaris_6 4.tar.gz

219 MB 621 MB

Solaris x64/AMD64 nw19.2_solaris_a md64.tar.gz

150 MB 523 MB

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Solaris 10 requirements Before you install NetWorker on Solaris 10, review the following requirements.

l Install Solaris 10 update 11 or later.

l Disable TCP Fusion on each Solaris 10 NetWorker storage node.

1. Add the following line to the /etc/system file:

set ip:do_tcp_fusion = 0 2. Restart the host.

l For a storage node in a Solaris 10 whole root zone, ensure that all devices are in a single NetWorker datazone.

Note: The available on the Online Support website describes how to configure devices in a whole root zone.

Solaris zone requirements NetWorker supports global, whole root, and sparse root zone configurations. Before you install NetWorker in a Solaris zone, review the information in the following table.

Table 33 Solaris zone requirements

Architecture Required patch

Sparse root zone requirements A NetWorker Client supports sparse root zones on Solaris 10. Before you install the NetWorker Client software in each sparse root zone, install the same version of the NetWorker software in the global zone. Create a client instance for the global zone and each sparse root zone.

The NetWorker Administration Guide describes how to create a NetWorker client.

Global zone requirements A NetWorker Storage Node, including a dedicated storage node, and the NetWorker Client software support a Solaris global zone.

Special ALL save sets are available to back up a global zone client when you install NetWorker in the global zone.

Using the save set all to back up particular file systems" NetWorker Administration Guide describes when to use the special ALL save sets.

Whole root zone considerations A NetWorker Storage Node, including a dedicated storage node, and the NetWorker Client software support a Solaris whole root zone.

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Table 33 Solaris zone requirements (continued)

Architecture Required patch

When you install NetWorker in a whole root zone, the NetWorker software is not required in the global zone.

Changing default directory locations You cannot change the installation location of the NetWorker software, but you can change the location of the configuration, logs, and database files. The NetWorker binary files are installed in the /usr/sbin directory and the NetWorker configuration, logs, and database files are located in the /nsr directory.

About this task

The following table specifies the default location and space requirements for the NetWorker software on a Solaris host.

Table 34 Default file locations and space requirements for Solaris

NetWorker package

Location Space for Solaris x86

Space for Solaris x64

Space for Solaris AMD 64

Client (LGTOclnt)

/opt/nsr

/usr/openwin

/usr/bin

/usr/sbin

/usr/lib/nsr

11 MB

8 KB

30 MB

74 MB

12 MB

11 MB

8 KB

66 MB

143 MB

87 MB

11 MB

8 KB

50 MB

122 MB

79 MB

Storage node (LGTOnode)

/usr/sbin

/usr/lib/nsr

n/a 135 MB

21 MB

102 MB

15 MB

Man pages (LGTOman)

/share/man 2.3 MB 2.2 MB 2.2 MB

French language pack (LGTOfr)

/opt/nsr

/usr/lib

/usr/sbin

/share/man

2.7 MB

32 KB

8 KB

2.3 MB

5.7 MB

32 KB

8 KB

2.3 MB

5.7 MB

32 KB

8 KB

2.3 MB

Japanese language pack (LGTOja)

/opt/nsr

/usr/lib

/usr/sbin

/share/man

3.2 MB

40 KB

8 KB

2.2 MB

6.8 MB

40 KB

8 KB

2.2 MB

6.8 MB

40 KB

8 KB

2.2 MB

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Table 34 Default file locations and space requirements for Solaris (continued)

NetWorker package

Location Space for Solaris x86

Space for Solaris x64

Space for Solaris AMD 64

Korean language pack (LGTOko)

/opt/nsr

/usr/lib

/usr/sbin

/share/man

2.8 MB

32 KB

8 KB

2.1 MB

6.0 MB

32 KB

8 KB

2.1 MB

6.0 MB

32 KB

8 KB

2.1 MB

Simplified Chinese language pack (LGTOzh)

/opt/nsr

/usr/lib

/usr/sbin

/share/man

2.1 MB

24 KB

8 KB

1.9 MB

5.7 MB

24 KB

8 KB

1.9 MB

5.7 MB

24 KB

8 KB

1.9 MB

Client file index, media database, resource database

/nsr varies varies varies

Use the following procedure to change the location of the /nsr directory by creating a symbolic link from the new directory to the /nsr directory.

Procedure

1. Create another directory, on a disk with sufficient space, by typing the following command:

mkdir new_directory

2. Link this directory to the /nsr directory, by typing the following command:

ln -s new_directory /nsr

3. Ensure that the PATH variable for the root and user accounts contains the /usr/sbin directory.

4. Ensure that sufficient disk space exists to install the NetWorker files in the default location.

Installing the NetWorker Client and Storage Node packages About this task

This section describes how to install the NetWorker Client and Storage Node software packages and the optional packages, for example, the man pages, extended client, and language packs.

Procedure

1. Log in to the target host as root.

2. Download the NetWorker software package from the Online Support website website to a temporary location.

Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files.

3. Change to the temporary location that contains the software package, and then unzip and extract the files by typing the tar command.

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For example:

tar -xzf file_name.tar.gz

4. Create a backup copy of the rpc.org configuration file, by typing the following command:

cp /etc/rpc /etc/rpc.org

5. Display the list of available installation packages, by typing the following command:

pkgadd -d path_to_install_files The following packages are available:

1 LGTOclnt NetWorker Client (sparc) 19.2.Build.xxx 2 LGTOfr NetWorker French Language Pack (sparc) 19.2.xxx 3 LGTOja NetWorker Japanese Language Pack (sparc) 19.2.xxx 4 LGTOko NetWorker Korean Language Pack (sparc) 19.2.xxx 5 LGTOlicm NetWorker License Manager(sparc) 19.2.xxx 6 LGTOman NetWorker Man Pages (sparc) 19.2.xxx 7 LGTOnode NetWorker Storage Node (sparc) 19.2.xxx 8 LGTOxtdclnt NetWorker Extended Client (sparc) 19.2.xxx 9 LGTOzh NetWorker Chinese Language Pack (sparc) 19.2.xxx

6. Specify the package numbers that are required for the installation type.

NOTICE When installing the NetWorker Server and Storage Node software, the package order is important.

For example:

l For a NetWorker Client installation, type: 1 l For a NetWorker Storage Node installation, type: 1,7 You can specify optional packages, including language packs, man pages, and the Extended Client, at the Select package prompt. Type the optional package numbers after the required package numbers.

For example:

To install the man pages and extended client during a NetWorker Storage Node install, type: 1, 7, 6, 8

7. When prompted to change the data directory, choose one of the following options:

l Accept the default directory.

l Specify the directory.

8. The installation prompts you to specify the NetWorker Server that can access the host. To update the list:

a. Type y.

b. Specify the shortname and FQDN for each NetWorker Server, one per line, that requires access to the NetWorker host. The first entry in this file becomes the default NetWorker Server.

When all the NetWorker Servers are specified, press Enter without specifying a NetWorker Server name, to complete the process.

For example:

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Enter a NetWorker server hostname [no more]: mynwserver Enter a NetWorker server hostname [no more]: mynwserver.corp.com Enter a NetWorker server hostname [no more]:

NOTICE When no servers are specified, any NetWorker Server can back up or perform a directed recovery to the host.

9. After the client package installation completes, the installation process automatically installs any additional packages.

Note: For Storage Node installations, do not start the NetWorker daemons after the client package installation completes. Start the daemons when the installation process prompts you during the LGTOnode package installation.

10. To confirm that the NetWorker daemons started successfully, type ps -ef | grep nsr

Deploying a VMware template for the host When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each host in a datazone. Before you create a VMware template for NetWorker hosts, perform the following steps to delete the NSRLA database on the host that you will use to create the VM template.

Procedure

1. To stop the NetWorker process, type the following command from a prompt:

Initialization system Command

sysvinit /etc/init.d/networker stop

systemd systemctl stop networker

2. To confirm that the NetWorker processes are not running, type the following command from a prompt:

ps -ef | grep /usr/sbin/nsr

3. Delete the /nsr/res/nsrladb directory.

4. Create the VMware template.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

Uninstalling NetWorker on Solaris To uninstall the NetWorker software, complete the following procedure.

About this task

The following table provides a list of the package names that are associated with the different NetWorker software packages.

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Table 35 NetWorker packages on Solaris

Component Package name

NetWorker License Manager LGTOlicm

Client LGTOclnt

Man pages LGTOman

French language support LGTOfr

Japanese language support LGTOja

Korean LGTOko

Simplified Chinese language support LGTOzh

NOTICE When you remove the NetWorker software packages in a sparse root zone, remove the packages from all sparse root zones first, and then remove the packages from the global zone.

Procedure

1. Log in to the target host as root.

2. Shut down the NetWorker daemons when no backups and recoveries are running, by typing the following command at the prompt:

nsr_shutdown

3. Confirm that the NetWorker daemons stopped, by typing the following command:

ps -ef | grep nsr

4. Determine which packages to remove, by typing the following command:

pkginfo -i | grep LGTO

5. Remove each LGTO package that is listed in the pkginfo output by using the pkgrm command:

pkgrm LGTOlicm LGTOclnt LGTOman LGTOfr LGTOja LGTOko LGTOzh

6. Ensure that you remove packages in the order provided in the example, and exclude packages that are not listed in the pkginfo command.

7. Confirm the package removal, by typing y.

8. Continue with the package removal, by typing y.

9. Repeat steps 6-8 for each package.

Note:

l When you remove the NetWorker client software package in a sparse root zone, the removal process might:

n Report that the uninstall cannot remove files. For example, the following message might appear:

pkgrm: ERROR: unable to remove

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n Report a partial failure. For example, the following message might appear:

Removal of partially failed.

To remove the NetWorker client software packages in a sparse root zone, use the pkgrm program a second time to remove each failed package.

l When you remove the NetWorker client software, the removal process might fail to remove the LGTOnode package. The following error messages might appear:

Error: 'can't unload the module: Device busy'; Error: 'ERROR: the sgen driver did not unload properly'; Error: 'pkgrm: ERROR: preremove script did not complete success;

To remove the LGTOnode package, in the preremove script, replace the following line:

echo "ERROR: the sgen driver did not unload properly" EXIT=1

with

echo "WARNING: sgen.conf modifications will be active after next reboot."

10. If there is no plan to update or reinstall the software packages, remove the /nsr directory.

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PART 4

OS-X Client Installation

This chapter includes the following topics:

Chapter 12, "OS-X client installation"

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CHAPTER 12

OS-X client installation

This chapter includes the following topics:

l Road map for installing the NetWorker software on OS-X................................................... 152 l Reviewing the OS-X requirements....................................................................................... 152 l Installing the NetWorker Client software............................................................................. 152 l Verify the software installation............................................................................................ 154 l Deploying VMware template for OS-X hosts........................................................................154 l Uninstalling the NetWorker Client software on OS-X.......................................................... 154

Dell EMC NetWorker Installation Guide 151

Road map for installing the NetWorker software on OS-X Use this road map to install the NetWorker client software on a host that does not have a previous version of the NetWorker software installed.

1. Reviewing the OS-X requirements outlines the software requirements to consider when installing NetWorker on the OS-X operating system.

2. Installing the NetWorker client software describes how to install the NetWorker client software.

3. Verify the software installation describes how to test the NetWorker software functionality.

4. Enable and register the NetWorker products. The NetWorker Licensing Guide provides information.

Reviewing the OS-X requirements This section outlines the software requirements to consider when installing NetWorker on the OS- X operating system.

The NetWorker software:

l Only supports the NetWorker client on OSX.

l Supports Mac OS Power PC and Mac OS Intel.

l Supports the following file systems:

n HFS+ (including journaled)

n HFS

n UFS

l Requires 112 MB of free disk space for the software installation process. The following table outlines the OSX Directory and space requirements.

Table 36 OSX Directory and space requirements

Directory Space required

/applications 8 MB

/usr/bin 40 MB

/usr/sbin 58 MB

/usr/lib/nsr 4 MB

/usr/share/man 2 MB

Installing the NetWorker Client software You can install the NetWorker Client software from the Mac Console or from a Terminal window.

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Installing the NetWorker Client from the Mac Console Complete the following procedure to install the NetWorker Client software from the Mac Console.

Procedure

1. Download the NetWorker software package from the Online Support website website to a temporary location.

The package name is nw19.2_macosx.dmg. Note: Ensure that sufficient disk space exists on the host to store the compressed NetWorker software package and the uncompressed files.

2. Double-click the nw19.2_macosx.dmg file.

This action mounts the NetWorker software on a NetWorker volume.

3. Double-click the NetWorker-19.2.pkg on the NetWorker volume to launch the NetWorker software.

4. On the Welcome to the NetWorker Client Installer window, click Continue.

5. On the End User License and Basic Maintenance Agreement window, click Continue.

6. Click Agree to agree to the terms of the software license agreement.

7. Click Install to install the NetWorker client on the default volume.

(Optional) Click Change Install Location... and select another volume.

8. Click Close.

Installing the NetWorker Client from a Terminal window Complete the following procedure to install the NetWorker Client software from the Terminal window.

Procedure

1. Download the NetWorker software.

2. Mount the volume that contains the NetWorker software, by typing the following command:

hdiutil mount path_to_Networker_package.dmg/nwxxx_macosx.dmg

3. Change to the directory that contains the NetWorker installation package, by typing the following command:

cd /Volumes/mount

4. As a sudo user, install the NetWorker software by typing the following command:

$ sudo /usr/sbin/installer -pkg /Volumes/mount/ NetWorker.pkg -target /

When the installation completes successfully, output similar to the following appears:

installer: Package name is NetWorker Client installer: Installing at base path / installer: The install was successful.

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Verify the software installation To verify that the NetWorker Client software installed correctly, ensure that the nsrexecd daemon is running.

Confirm the nsrexecd daemon starts in one of the following ways:

l Use the Mac OS-X Activity Monitor application to confirm that the NetWorker Client daemon, nsrexecd is active on the host.

l From a Terminal window, type the following command:

ps -ef | grep -i nsr

If the nsrexecd daemon did not start, as a sudo user, start the daemon from a Terminal window, by typing the following command:

$sudo /bin/launchctl start com.emc.NetWorker

Deploying VMware template for OS-X hosts Review this section if you create a VMware template of the OS-X host, which you use to deploy multiple virtual machines.

About this task

When the NetWorker daemons start on the host, NetWorker creates resources in the NSRLA database. NetWorker operations require that the database contain unique information for each host in a datazone.

Procedure

1. Open the Mac OS-X Terminal application utility.

2. To stop the NetWorker processes, type the following command:

sudo launchctl unload /Library/LaunchDaemons/com.xyz.NetWorker.plist Note: The launchd daemon/agent manager controls the NetWorker processes, and NetWorker configures the processes to run continuously on the host in the background. It is not recommended that you manually stop and start NetWorker processes under normal operating conditions.

3. Delete the /nsr/res/nsrladb directory.

Results

After you deploy the VMware template and start the virtual machine, NetWorker will generate unique values in the NSRLA resource for the virtual machine.

Uninstalling the NetWorker Client software on OS-X Use the following procedure to uninstall the NetWorker software from a command prompt.

Procedure

1. Ensure that the NetWorker Recovery application is not running.

2. From a Terminal window, type the following command:

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sudo pkgutil --forget com.emc.networker

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PART 5

Verifying and Troubleshooting the Installation

This chapter includes the following topics:

Chapter 13, "Verify the Installation"

Chapter 14, "Troubleshooting NMC GUI and NetWorker Server connection issues"

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CHAPTER 13

Verify the Installation

This chapter contains the following topics:

l Road map for using NetWorker for the first time................................................................. 160 l About the Dell EMC Licensing Solution................................................................................ 160 l Configuring the NMC server to manage additional NetWorker servers................................ 163 l Starting the NMC server GUI for the first time....................................................................165 l Starting the NMC client after the first time......................................................................... 172

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Road map for using NetWorker for the first time This section describes how to connect the NMC server and configure the GUI to manage NetWorker servers.

About the Dell EMC Licensing Solution The Dell EMC Licensing Solution, available in NetWorker 9.0 and later, is a licensing standard that stores all licensing information for the environment in one license file, which is stored on both the NetWorker server and, if using a served license, the License Server. All installations of NetWorker 9.0 and later use the Dell EMC Licensing Solution available on the Online Support website.

Various components are required to set up the available on the Online Support website. These components include the following items:

l License Server (if using a served license)

l A license file that contains either a Capacity Entitlement or an Update Entitlement.

l Management of the License Server through LMTOOLS (Windows) or lmgrd (Linux).

Dell EMC License Server (served licenses only) After you install the NetWorker software, if using a served license install the Windows or Linux 64- bit Dell EMC License Server package. The Dell EMC License Server manages the licenses and capacity allocation.

The following table lists the 64-bit platforms that support installation of the Dell EMC License Server.

Table 37 Supported License Server platforms

Platform Versions

Windows Windows Server 2019 x64 , Windows 2012

Linux Red Hat Enterprise Linux 5.x, 6.x, 7.x, 7.6 SuSE Linux Enterprise Server 11.x, 12.x, SLES 12 SP4 x64

After you install the Dell EMC License Server, you must obtain the license file from Dell EMC Licensing. Only one license file is required per Dell EMC License Server for all datazones. This file contains the host and port information for the Dell EMC License Server. The Dell EMC License Server should use a default or specific TCP/IP port number. For NetWorker, the default port is 27000. If you use a non-default port, this port number must be specified in the license file. You can set the Dell EMC License Server to listen to an available TCP/IP port, typically in the 27000 to 27009 range. It is recommended that, at a minimum, you keep ports 27000 and 27001 open.

You can start the Dell EMC License Server with the LMTOOLS application on Windows or the lmgrd command-line utility on Linux.

Note: You can run the Dell EMC License Server on the same server as the NetWorker Management Console. However, it is not recommend that you run the NetWorker Server and the Dell EMC License Server on the same host. If you run both servers on the same host, ensure that you start the NetWorker Server before you start the lmgrd process.

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License file The license file that you receive from Dell EMC Licensing indicates the NetWorker features and capacity you purchased, or the options that will be made available fo evaluating NetWorker. The license file additionally indicates whether you are using a served or unserved license. The license file is an encrypted ASCII text file, which prevents tampering with the content or making changes directly in the file.

You can obtain the license file from Dell EMC Licensing after you download and install NetWorker 19.2 and, if required, the Dell EMC License Server software. For served licenses, the license file must reside on a platform that runs the Dell EMC License Server and is accessible to NetWorker. For unserved licenses, only NetWorker Server access is required.

When you receive the license file, perform the following actions:

l For served licenses, store a copy of the file in the Dell EMC License Server folder:

n On Linux, copy the file to the opt/emc/licenses/ directory.

n On Windows, copy the file to the C:\Program Files\EMC License Server\elms \licenses folder.

l For served and unserved licences, launch the NMC NetWorker Administration window on the NetWorker Server, right-click the server, and then select Properties from the list. In the Licensing tab of the Server Properties window, browse to and select the license file to populate the CLP license text field.

The license file can contain one or both of the following types of entitlements:

l An update entitlement, if you are updating from a previous NetWorker release, and

l A single capacity entitlement, which you can share across multiple datazones.

All datazones can point to a single Dell EMC License Server to request capacity. Only one license file is required per Dell EMC License Server for all datazones.

Management of the Dell EMC License Server (served licenses only) After you install the Dell EMC License Server, the system places a management application on an accessible NetWorker server. Use the appropriate Dell EMC License Server management application to complete the setup and configuration of the Dell EMC Licensing Solution.

On Windows, use the LMTOOLS application. On Linux, use the lmgrd command-line utility.

The management application should run constantly to serve licenses to NetWorker. Therefore, the application requires a running EMCLM vendor daemon, which delivers license features to NetWorker and tracks counted features. The application automatically manages EMCLM by starting, stopping, and restarting the daemon as required. It also writes to the Dell EMC License Server's lmgrd.log troubleshooting file to report errors and license-feature activity. The lmgrd, EMCLM, license, and troubleshooting log file are located in the same directory.

Note: Use the License Server Installation and Administration Guide for complete Dell EMC License Server management instructions.

Quick Start: Activate the Dell EMC Licensing Solution The following section provides an overview of the steps that are required to activate the Dell EMC Licensing Solution in a new installation of NetWorker. For more details, see subsequent sections of the NetWorker Licensing Guide and the License Server Installation and Administration Guide.

Before you begin

Obtain the license file from Dell EMC Licensing. For a new installation of NetWorker, this file contains a Capacity Entitlement. You can obtain the file after you provide Dell EMC Licensing with

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the License Server host/IP information and the required capacity. If using a served license and you cannot use the default port of 27000 for communication between NetWorker and the License Server, you must also provide the port number. Dell EMC Licensing requires this information to create the license file.

Procedure

1. If using a served license, download the License Server package for the appropriate platform from the same location that you downloaded the NetWorker software from. If using an unserved license, skip to step five.

2. Install the Windows or Linux 64-bit License Server package. You can install the License Server in the same location as the NetWorker Server. The following table provides the package name for each OS version.

OS Package name

Windows, Windows server 2019, Windows 10 x86,

EMC_LicenseServer_3.4.0_x64 installer.msi

SuSE 11 emclicenseserver-3.4.1-2.x86_64_lsb.rpm RHEL 6, 7, 7.6, and SuSE 12 emclicenseserver-3.5.0-1.x86_64_lsb.rpm Windows server 2012/2012 R2/2016

DellEMC_LicenseServer_3.6.0_x64.msi

RHEL 6,7, 7.6, CentOS 7 variants, SUSE Linux Enterprise versions 11 and 12, SLES 12 SP3, SLES12 SP4, SLES 15

dellemclicenseserver-3.6.0-0.x86_64_lsb.rpm

3. In the location that you installed the License Server, copy the license file to the following directory:

Note: Do not rename the license file.

l On Windows: C:\Program Files\EMC License Server\elms\licenses l On Linux: /opt/emc/licenses

Note: On Linux, you might be required to complete this step before you install the License Server package.

4. Complete the License Server configuration, and then start the License Server:

l On Windows, use LMTOOLS or the command-line interface. An icon for LMTOOLS appears on the desktop after the License Server installation.

l On Linux, use the lmgrd command-line utility.

5. On the NetWorker server, launch the NMC Administration window, right-click the server, and then select Properties from the list. The Server Properties window appears.

a. Select the Licensing tab.

b. In the CLP license text field, click Browse.

c. Navigate to the location of the license file, and select the license file.

d. Click Validate license. The Validate license button will be disabled until the contents are validated. You can check the status by using the nsrlic -C command.

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6. In the Server Properties window, on the Licensing tab, ensure that the following fields have the correct values, and then click OK.

l CLP license server (served license only)

l CLP License Server Port (served license only)

l Solution ID

l CLP SWID

Note: CLP refers to the Dell EMC License Server.

7. In the NMC Administration window, click Server, and then select Registrations. Confirm that the right pane displays an entry for CLP Capacity License that indicates the Authorized -No expiration date.

Configuring the NMC server to manage additional NetWorker servers

About this task

The NMC Server can use only one NetWorker Authentication Service to provide authentication services. When the NMC Server manages more than one NetWorker Server, configure a trust between each NetWorker Server that the NMC Server will manage and NetWorker Server that will provide authentications services to the NMC Server. After you establish each trust, update the user groups on each NetWorker Server to include the users and groups that require access to the NetWorker Server.

Procedure

1. To establish the trust, type the following command on each NetWorker Server that is not local to the NetWorker Authentication Service that NMC uses for authentication:

nsrauthtrust -H Authentication_service_host -P Authentication_service_port_number

where:

l The location of the nsrauthtrust command differs on Linux and Windows:

n Linux/usr/sbin n WindowsC:\Program Files\EMC NetWorker\nsr

l Authentication_service_host is the hostname of the NetWorker Server that authenticates the NMC Server host.

l Authentication_service_port_number is the port number used by the NetWorker Authentication Service. The default port number is 9090.

For example:

nsrauthtrust -H nwserver.corp.com -P 9090

2. Grant the NetWorker Authentication Service user groups access to the NetWorker Server, by typing the nsraddadmin command:

nsraddadmin -H Authentication_service_host -P Authentication_service_port_number

For example:

nsraddadmin -H nwserver.corp.com -P 9090

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The nsraddadmin command updates the following user groups:

l Application AdministratorAdds the distinguished name (DN) of the NetWorker Authentication Service Administrators group.

l Security AdministratorAdds the DN of the NetWorker Authentication Service Administrators group.

l UsersAdds the DN of the NetWorker Authentication Service Users group.

3. (Optional) To add other users or groups from the NetWorker Authentication Service to the Application Administrator and Security Administrator user groups on the NetWorker Server, you must determine the DN for the user or group, and then use the nsraddadmin command with the -e option to add the user or group.

For example, to add a user to the Application Administrator and Security Administrator user groups on the NetWorker Server, perform the following steps:

a. Use the authc_mgmt command with the -e find-all-users option to display a list of users and the associated user ID in the local user database:

authc_mgmt -u administrator -p password -e find-all-users The query returns 2 records. User Id User Name 1000 administrator 1001 Patd

Note: The location of theauthc_mgmt command differs on Linux and Windows:

l Linux/opt/emc/authc/bin l WindowsC:\Program Files\EMC\Authc\bin

b. Use the authc_mgmt command with the -e find-user option to display user details for the administrator account, including the user DN:

authc_mgmt -u administrator -p password -e find-user -D user-id=user_id

where user_id is the user ID value for the Patd account.

For example:

authc_mgmt -u administrator -p 1.Password -e find-user -D user-id=1001

User Id : 1001 User Name : Patd User Domain : User First Name: Patrick User Last Name : Dunn User Email : Patd@local User Details : User DN : cn=Patd,cn=Users,dc=bu-iddnwserver2,dc=IddLab,dc=local User Enabled : true User Groups : [100, 101]

c. Use nsraddadmin command to add the user DN of the administrator account to the Application Administrators and Security Administrators user group on each remote NetWorker Server, that the NMC Server manages:

nsraddadmin -e user-dn

For example:

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nsraddadmin -e "cn=Patd,cn=Users,dc=bu-iddnwserver2,dc=IddLab,dc=local" Added role 'cn=Patd,cn=Users,dc=bu- iddnwserver2,dc=IddLab,dc=local' to the 'Application Administrators' user group. Added role 'cn=Patd,cn=Users,dc=bu- iddnwserver2,dc=IddLab,dc=local' to the 'Security Administrators' user group. The NetWorker Security Configuration Guide provides detailed information about how to add additional local database users, LDAP and AD users to the User Group resources on the NetWorker Server.

After you finish

The NetWorker Security Configuration Guide provides detailed information about how to add additional local database users, LDAP and AD users to the User Group resources on the NetWorker Server.

Starting the NMC server GUI for the first time The NMC server is a web-based Java application that manages NetWorker server operations. An NMC client is a host that connects to the NMC server through a supported web browser to display the NMC server GUI. Dell EMC recommends you to use NMC launcher to launch the NMC. For more information on installation of NMC launcher, see NetWorker Runtime Environment Readme Guide

The following sections outline how to prepare the NMC client and how to connect to the NMC server GUI.

(Optional) Adding additional NetWorker servers to the NMC server When you installed the NMC server software on a host that is not also a NetWorker server, you provided the hostname of the NetWorker server. The specified NetWorker server authenticates user access to the NMC server and the NetWorker server. To manage additional NetWorker servers, establish a trust between the NMC server and the additional NetWorker servers. This trust enables users that NetWorker Authentication Serviceauthenticates on one NetWorker server to access another NetWorker server. You must also add the required user or group accounts to NetWorker User Groups to enable user authorization on the NetWorker server.

Procedure

1. Log in to the remote NetWorker server as an administrator on Windows or as root on UNIX.

2. To establish the trust, type the following command on each NetWorker Server that is not local to the NetWorker Authentication Service that NMC uses for authentication:

nsrauthtrust -H Authentication_service_host -P Authentication_service_port_number

where:

l The location of the nsrauthtrust command differs on Linux and Windows:

n Linux/usr/sbin n WindowsC:\Program Files\EMC NetWorker\nsr

l Authentication_service_host is the hostname of the NetWorker Server that authenticates the NMC Server host.

l Authentication_service_port_number is the port number used by the NetWorker Authentication Service. The default port number is 9090.

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For example:

nsrauthtrust -H nwserver.corp.com -P 9090

3. Grant the NetWorker Authentication Service user groups access to the NetWorker Server, by typing the nsraddadmin command:

nsraddadmin -H Authentication_service_host -P Authentication_service_port_number

For example:

nsraddadmin -H nwserver.corp.com -P 9090

The nsraddadmin command updates the following user groups:

l Application AdministratorAdds the distinguished name (DN) of the NetWorker Authentication Service Administrators group.

l Security AdministratorAdds the DN of the NetWorker Authentication Service Administrators group.

l UsersAdds the DN of the NetWorker Authentication Service Users group.

4. Click OK.

Ensuring that the required NMC processes are running on a Linux host Ensure that the NMC gstd, postgres, and httpd processes are running on the NMC server.

Procedure

1. Confirm that the daemons have started, by typing the following command: ps -ef | grep lgtonmc.

Output similar to the following appears when the daemons have started:

nsrnmc 7190 1 0 Nov23 ? 00:00:06 /opt/lgtonmc/bin/gstd nsrnmc 7196 1 0 Nov23 ? 00:00:00 /opt/lgtonmc/apache/bin/httpd - f /opt/lgtonmc/apache/conf/httpd.conf nsrnmc 7197 7196 0 Nov23 ? 00:00:00 /opt/lgtonmc/apache/bin/httpd - f /opt/lgtonmc/apache/conf/httpd.conf nsrnmc 7212 1 0 Nov23 ? 00:00:00 /opt/lgtonmc/postgres/11.1/bin/ postgres -D /nsr/nmc/nmcdb/pgdata root 18176 18141 0 02:47 pts/0 00:00:00 grep lgtonmc

2. Start the NMC daemons, by typing the command below, based on the initialization system running on your Linux machine:

l sysvinit/etc/init.d/gst start l systemdsystemctl start gst

This action also starts the postgres and httpd processes.

NOTICE If /etc/init.d/gst file is missing for sysvinit systems or gst file is not enabled for systemd systems, run the script - /opt/lgtonmc/bin/nmc_config

Multiple Postgres processes appear. Two or more httpd processes appear. By default, these httpd processes run as nsrnmc.

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Ensuring that the NMC processes are running on a Windows host Ensure that the NMC gstd, postgres, and httpd processes are running on the NMC server.

Procedure

1. In Task Manager, on the Processes tab, confirm that the gstd, httpd, and postgres processes are running.

Note: The NMC server software registers the httpd as the EMC GST Web Service. Two httpd processes and multiple Postgres process appear when the NMC server is active.

2. If required, start the EMC GST Service service.

This action also starts the postgres and httpd processes.

Preparing to connect to the NMC server You cannot connect to the NMC GUI with any of the following, previously supported, operating systems:

l AIX

l HP-UX

l Solaris

Before you try to connect to the NMC server from a supported host, ensure that JRE is correctly configured.

Note: Post-upgrade, the maximum heap memory configuration resets to default minimum value of the NetWorker. For information on configuration for the scaled setup, see the Performance Optimization Planning Guide.

Enable temporary internet file caching Enable the Temporary internet file caching attribute in the Java Control Panel of the NMC client. When you do not enable this option in JRE, Java WebStart fails to start.

About this task

For Windows NMC clients:

1. Browse to Control Panel > Java > General > Temporary Internet Files > Settings.

2. Ensure that Keep temporary files on my computer is selected.

For UNIX NMC clients:

1. Start the Java W Start Application Manager, javaws.

2. Select Enable temporary internet file caching.

Confirm JRE and Internet Explorer compatibility (Windows only) For Windows hosts only, ensure that you install the 64-bit JRE program for the 64-bit version of Microsoft Internet Explorer (IE).

About this task

To determine the Microsoft Internet Explorer version on the Windows NMC client, perform the following steps.

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Procedure

1. Right-click the Microsoft Internet Explorer shortcut and select Properties.

2. Review the Target Location field.

The Target Location is the following path:

64-bit IEC:\Program Files\Internet Explorer\

Add the NMC server to Exception Site list Java security settings block the NMC server application.

About this task

Therefore, you must add the NMC server address to the JRE Exception Site list. Note: These changes are not required if you are using NMC Launcher. For more information on installing NMC launcher, see NetWorker Runtime Environment Readme Guide

Procedure

1. Open the Java Control Panel.

2. On the Security tab, click Edit Site list.

3. Click Add.

4. In the Location field, specify the URL to the NMC server in the format https:// server_name:9000 where server_name is the hostname of the NMC server.

Note: If you connect to the NMC server by using the IP address of the NMC server, add an entry for the IP address in the following format:

https://ip_address:9000

5. Click OK.

6. In the Security Warning window, click Continue.

7. Click OK.

Connecting to the NMC server GUI About this task

Complete the following procedure to connect to the NMC Server GUI from an NMC client. By default, the NetWorker Authentication Service uses the local user database for user authentication. Specify the NetWorker Authentication Service administrator account to log in to the NMC Server. The NetWorker Security Configuration Guide describes how to configure the NetWorker Authentication Service to use LDAP or AD for user authentication.

Procedure

1. From a supported web browser session, type the URL of the NMC Server:

https://server_name:https_service_port where:

l server_name is the name of the NMC Server.

l https_service_port is the port for the embedded HTTP server. The default https port is 9000.

For example: https://houston:9000

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The gconsole.jnlp file downloads to the host. When the download completes, open the file.

2. Optional, associate the jnlp file with a program.

When you use Mozilla Firefox on Windows, and the jnlp extension is not associated with Java, you are prompted to choose the program that opens the jnlp file. In the dialog box that appears, select Open with, and then select Java (TM) Web Start Launcher. If this application does not appear, browse to the Java folder and select the javaws.exe file.

3. On the Welcome page, click Start.

Note: If the Start button does not appear but you see a warning message that states that Java Runtime Environment cannot be detected, click the here hyperlink.

4. For Internet Explorer only, if a security warning appears, select I accept the risks and want to run this application, and then click Run.

5. On the Log in page, specify the NetWorker Authentication Service administrator username and password, and then click OK.

6. On the Licensing Agreement page, select Accept.

7. On the Welcome to the NMC Server Configuration Wizard page, click Next.

The following figures shows the Welcome to the NMC Server Configuration Wizard page. Figure 10 Welcome to the NMC Server Configuration Wizard page

8. On the Set authentication server service account for the NMC server page, review the setting and click Next.

The following figure shows the Set authentication server service account for the NMC server page.

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Figure 11 Set authentication server service account for the NMC Server page

9. On the Specify a list of managed NetWorker Servers page:

a. Specify the names of the NetWorker Servers that the NMC Server will manage, one name per line.

Note: If the NMC Server is also the NetWorker Server, specify the name of the NetWorker Server.

b. Leave the default Capture Events and Gather Reporting Data options enabled.

Consider the following options:

l To allow the NMC Server to monitor and record alerts for events that occur on the NetWorker Server, select Capture Events.

l To allow the NMC Server to collect data about the NetWorker Server and generate reports, select Gather Reporting Data.

The following figure shows the Specify a list of managed NetWorker servers page.

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Figure 12 Specify a list of managed NetWorker servers page

10. Click Finish. The installation starts the default web browser and connects to the NMC server. The NetWorker Management Console and Getting Started windows appear.

11. In the Enterprise window, right-click the NetWorker Server, and then select Launch Application.

Note: If you do not specify any NetWorker Servers in the Specify a list of managed NetWorker servers page, the NMC Enterprise window does not display any NetWorker Servers. To add a host, in the left navigation pane, right-click Enterprise, and then click New > Host. The Add New Host wizard appears.

Changing the NetWorker servers that can access the host About this task

Use this procedure to define the NetWorker servers that can perform backups and directed recoveries on this host for the listed platforms.

l AIX

l HP-UX

l Linux

By default, any NetWorker Server can:

l Backup a host

l Perform a directed recover to this host

Use the following procedure to change the NetWorker Servers that can access the host.

Procedure

1. Shutdown the NetWorker daemons, by typing the following command:

nsr_shutdown

2. Edit or create the /nsr/res/servers file.

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3. Specify the shortname and FDQN for each NetWorker Server, one per line, that require access to the NetWorker host. The first entry in this file becomes the default NetWorker Server.

NOTICE When you do not specify any servers, any NetWorker Server can back up or perform a directed recovery to the host.

4. Start the NetWorker daemons. For each of the following operating systems, type the corresponding command:

l AIX: /etc/rc.nsr l HP-UX: /sbin/init.d/networker start l Linux (sysvinit): /etc/init.d/networker start

Linux (systemd): systemctl start networker 5. For AIX and HP-UX only, confirm that the NetWorker daemons started, by typing the

following command:

ps -ef | grep nsr

Starting the NMC client after the first time After you use an NMC client to connect to the NMC server, use one of the following methods to reaccess the NMC server:

Procedure

l Type the following url in the address bar of the web browser:

https://server_name:https_service_port l Double-click NetWorker Console in the Java Web Start Application Manager.

l On Windows NMC clients, double-click the NetWorker Management Console desktop icon.

When you use a web browser on a host (NMC client) to connect to the NMC Server, ensure that you log in with a valid username and password. Specify the username in one of the following formats:

n For LDAP/AD authentication: domain\username

n For local user database authentication: username

n For tenant configurations: tenant\domain\username

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CHAPTER 14

Troubleshooting NMC GUI and NetWorker Server connection issues

This chapter includes the following topics:

l Troubleshooting authorization errors and NetWorker server access issues..........................174 l Troubleshooting NetWorker daemon or service startup issues.............................................175 l Troubleshooting NMC GUI and NetWorker server connection issues................................... 177

Dell EMC NetWorker Installation Guide 173

Troubleshooting authorization errors and NetWorker server access issues

This section provides a list of possible causes and resolutions for error messages that are related to NetWorker Server authorization issues.

Insufficient permissions

This message is displayed when the user that you used to log in to the NMC server is a member of many operating system groups and you try to perform NetWorker operations.

When a user belongs to many groups, the total number of characters in the group names can exceed the buffer size that NetWorker allots for the group names. NetWorker excludes characters and group names that exceed the buffer size.

To resolve this issue, edit the Usergroup resource to which the user belongs, and then specify the DN for the user in the External Roles field.

Token has expired

This message is displayed when the NMC GUI is open and the token expires for the authenticated user.

To resolve this issue:

1. Click OK. The Enter Credentials window is displayed.

2. In the Enter Credentials window, specify the user password, and then click OK. The NetWorker Authentication Service validates the user credentials and, if the validation succeeds, generates a new session token.

Unable to connect to server: Unable to set user privileges based on user token for SYSTEM: security token has expired

This message is displayed when the NetWorker Administration window is open and the token expires for the authenticated user.

To resolve this issue:

1. Click OK. The NetWorker Administration window closes.

2. In the Console GUI, select the NetWorker server, and then select Launch NetWorker Administration. The Enter Credentials window is displayed.

3. In the Enter Credentials window, specify the password of the user, and then click OK. The NetWorker Authentication Service validates the user credentials and if the validation succeeds, generates a new token for the session.

Unable to query resource database: security token has expired

This message is displayed when you run a CLI tool as an authenticated user but the user token has expired.

To resolve this issue, run the nsrlogin command to generate a new token for the user.

Unable to connect to server: Unable to authenticate with server "server-name": Authentication error

This issue is seen if the NMC (gstd) service and NetWorker server (nsrd) service are installed on separate hosts. When you log in to NMC and click the tabs and options the error: Unable to connect to server: Unable to authenticate with server networker-server: Authentication error: why = Server rejected credentials is displayed. This issue arises due to peering conflict or incorrect permission settings.

To resolve the issue, clear the peering information:

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1. Run the following command on theNetWorker Server:

nsradmin -p nsrexec p type: nsr peer information; name: nmc-server-name delete yes

2. Run the following command on the NMC server:

nsradmin -p nsrexec p type: nsr peer information; name: nmc-server-name delete yes

Note: The hostname is case sensitive. You must use the hostname that is displayed in the NMC console.

If the issue persists, then run the following command on the NetWorker Server:

nsrauthtrust -H nmc-server-name -P 9090 nsraddadmin -H nmc-server-name -P 9090

Troubleshooting NetWorker daemon or service startup issues This section provides a list of possible causes and resolutions for error messages that are related to issues starting NetWorker processes.

Error spawning NetWorker_Installation_directory\rabbitmq-server-3.2.4\erts-5.10.4\bin \epmd -daemon (error 0)

This error message appears in the daemon.raw file on a Windows NetWorker server when 8.3 filename support is disabled on the drive that contains the NetWorker binaries or the 8.3 short name for the NetWorker_installation_directory is absent.

By default, the NetWorker_installation_directory structure contains the EMC NetWorker directory, which Windows shortens to EMCNET~1. When 8.3 filename support is disabled on the drive that contains the NetWorker binaries or the 8.3 short name for the NetWorker_installation_directory is absent, Windows cannot find the path to the NetWorker binaries, and NetWorker services fail to start.

Use the dir command in the directory that contains the NetWorker_installation_directory, to determine if the 8.3 short name is absent for the NetWorker_installation_directory.

For example:

l The following dir output shows that the EMC NetWorker directory does not have an 8.3 name:

C:\Program Files>dir /x EMC* Volume in drive C has no label. Volume Serial Number is 5C7F-A00F

Directory of C:\Program Files

05/02/2016 10:10 AM

EMC NetWorker

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l The following dir output shows that the EMC NetWorker directory has the 8.3 name EMCNET~1:

C:\Program Files>dir /x EMC* Volume in drive C has no label. Volume Serial Number is 5C7F-A00F

Directory of C:\Program Files

05/02/2016 10:10 AM

EMCNET~1 EMC NetWorker

To resolve this issue, enable 8.3 filename support, and then set the short name for the NetWorker_installation_directory:

1. Ensure that all NetWorker services are stopped.

2. From a command prompt, change to the root directory of the drive that contains the NetWorker installation files. For example, cd C:\

3. Use the fsutil command to enable 8.3 filename support. For example: fsutil behavior set disable8dot3 0

4. Use the fsutil command to set the short name of the installation directory to the actual name of the installation directory. For example to set the EMC NetWorker directory to the short name EMCNET~1, type: fsutil file setshortname "EMC NetWorker" EMCNET~1

5. Type the command "NetWorker_installation_dir\nsr\rabbitmq-server-3.2.4\bin \rabbitmq-server.bat" status, and then confirm that the output does not display the Error spawning message.

6. Start the NetWorker services.

Note: Check each directory name in the path to the NetWorker_installation_directory. If a directory name is not a valid 8.3 short name, you must set a short name for it.

Issues with GST Database Services

In windows platform, if the GST database services are not running, then check for the following.

1. Check whether the nmcdb & nmcdb11 is present under . The default locatoin is C:\Program Files\EMC NetWorker\Management\

2. If the directories are present, then rename nmcdb to nmcdb_bkp & nmcdb11 to nmcdb.

3. Open the services window (services.msc), and then manually start the GST Database services.

.

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Troubleshooting NMC GUI and NetWorker server connection issues

Review this section for information to help you troubleshoot issues that prevent you from connecting to the NMC GUI.

There is problem contacting the server, server_name. Please verify that server is running.

This error message appears after an upgrade when you attempt to connect to the NMC Server.

The NMC Server daemons are not running and the following error messages appear in the gstd.log file when you start the NMC Server daemons:

gstd NSR error 111 Unable to get authentication service host name and port number. A valid host name and port number are required. gstd NSR error 118 Run the command 'gstauthcfg' in the Console bin directory to set the authentication service host name and port number. gstd NSR warning 39 wakeup error in ACM -- request shutdown gstd NSR warning 23 *** gstd stopping

To resolve this issue, perform the following steps on the NMC Server:

1. From a command prompt change to the directory that contains the NMC Server installation files. The default directory location is C:\Program Files\EMC NetWorker\Management \GST\bin.

2. Type the following command: gstauthcfg.exe -c -h authentication_host -p authentication_port where:

l authentication_host is the host name of the NetWorker Server that provides authentication services to the NMC Server.

l authentication_port is the port number used by the NetWorker Authentication Service on the NetWorker Server. The default port number is 9090.

3. Start the gstd service.

An error occurred while validating user credentials. Verify that NetWorker Authentication Service is running.

This error message appears when the NMC server cannot validate user credentials with the NetWorker Authentication Service.

This message can occur for more than one reason:

l The NetWorker Authentication Service daemon did not start on the NetWorker Server that authenticates the NMC Server because another application has started an Apache Tomcat instance on the same service port. In the situation, the following error message also appears in the Catalina log file: SEVERE: Failed to initialize end point associated with ProtocolHandler ["ajp-bio-8009"] java.net.BindException: Address already in use: JVM_Bind :8009 The location of the Catalina log file differs on Windows and Linux:

n Linux: /nsr/authc/tomcat/logs/catalina.out

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n Windows: C:\Program Files\EMC NetWorker\nsr\authc-server\tomcat\logs \catalina.date.log

To resolve this issue, perform the following steps:

1. Use the netstat command on the NetWorker Server to determine which application is using the same port as the NetWorker Authentication Service:

n On Linux: netstat -anbo | grep port_number n On Windows: netstat -anp | findstr port_number

2. Remove the application that starts the other Apache Tomcat instance or change the listening port that the application uses.

3. Restart the NetWorker processes on the NetWorker Server.

l The firewall configuration prevents the NMC Server from contacting the NetWorker Authentication Service on the NetWorker Server.

To resolve this issue, ensure that the firewall rules allow communication between the NMC server and NetWorker server on the port that you configured for the NetWorker Authentication Service. The default port is 9090.

Tuning the JVM heap memory You must set the JVM heap memory to a maximum of 1 GB if you are using a 32-bit with a 32 bit JRE.

Procedure

1. Update the Xmx2048m parameter in the jnlp file on the NetWorker server.

You must change the Xmx2048m in to Xmx1024m In the example, you can see that the value of Xmx2048m is updated to Xmx1024m

2. Restart the NMC (GST) service on the NetWorker server.

3. Restart the NetWorker client.

4. Download the jnlp file by using the following link https://NMC:9000/ 5. Run the jnlp file to launch the NMC.

Unable to verify Authentication Server's hostname and/or port This error message appears when you try to connect to the NMC GUI but the Windows firewall on the NetWorker server is preventing inbound connections by the java.exe file.

The following detailed message also appears:

If you were prompted, but did not install the certificate, try again by selecting view certificate and installing it under root certification authority. If no prompt was made for certificate validation, then verify that the Networker Authentication service is running on the configured host and port

Alternately, this error message might appear:

An error occurred while validating user credentials. Verify that NetWoker Authentication Service is running.

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[Failed to connect to NW_SERVER; No error Server Message: Make sure that server is running.]

To resolve this issue, use the netsh command to create an inbound rule for the java.exe process on the NetWorker server.

For example:

netsh advfirewall firewall add rule name="Java - Allow with Networker 9" dir=in action=allow program="%PATH\java.exe" enable=yes

where %PATH is the path to the java.exe file. For example, C:\Program Files\Java \jre1.8.0_73\bin

Unable to display to Console server web page If the NMC Server web page, for example, https://houston:9000, does not display on the NMC client, use the following procedure.

Procedure

1. Verify that the gstd, postgres, and httpd processes are started on the NMC Server.

2. Confirm that you specified the correct port number to connect to the NMC Server. The default port number that you use to connect to the NMC Server is 9000, but the installation process allows you to specify a different port number.

To determine the service port:

a. Review the NMC configuration file on the NMC Server. The location of the file differs on Windows and Linux:

l Linux: /opt/lgtonmc/etc/gstd.conf l Windows: C:\Program Files\EMC NetWorker\Management\GST\etc

\gstd.conf

b. Confirm the port numbers that are defined for the NMC Server:

db_svc_port=port_number http_svc_port=9000

c. Try to connect to the NMC Server by using the defined port.

3. Review the gstd.raw file.

If the gstd.raw file reports the following error, you must check that the firewall configuration does not block the required ports:

Aborting due to: Connection timed out, then confirm that the required ports are open on the firewall to enable the console client to connect to the Console server.

By default, the required ports are:

l 9000

l 9001

l 5432

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The NetWorker Security Configuration Guide provides more information about how to determine the required ports for NetWorker hosts.

Unable to connect to the NMC server An attempt to connect to the NMC server from the web page can fail with the following error messages.

Javascript is required. If security settings of the browser do not allow JavaScript, or JavaScript is disabled, please enable it.

This error message appears when you try to connect to the NMC Server with Internet Explorer and JavaScript is disabled.

About this task

Use the following procedure to enable JavaScript.

Procedure

1. From the Internet Explorer menu bar, select Tools > Internet Options.

2. On the Security tab, click Custom level.

3. Click Scripting > Active Scripting, select Enable.

4. Click OK.

Error: Could not authenticate this username and password This error message appears when you try to log in to the NMC GUI. To resolve this issue, perform one or more of the following tasks.

About this task

l Ensure that you specify the correct username and password.

l Clear the Java Temporary Internet files on the NMC client.

l Delete any desktop shortcuts that were used to connect to the NMC server before the NMC server update, and then re-create the shortcuts.

Error: Problem contacting server (ip_address): Connection timed out: connect This error occurs when the IP address or hostname of the NMC Server changes and you do not reconfigure the .jnlp file on the NMC Server.

About this task

Use the following procedure to reconfigure the .jnlp file.

Procedure

1. Log in to the NMC Server as root on Linux or administrator on Windows.

2. Run the gstconfig command from the following directory location:

l Linux: /opt/lgtonmc/bin l Windows: C:\Program Files\EMC NetWorker\Management\GST\bin

3. Start the gstd daemon on the NMC Server.

l On Linux (sysvinit): /etc/init.d/gst start

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l On Linux (systemd): systemctl start GST l On Windows: Start the EMC GST service.

Internal server error when connecting to the NMC server using the FQDN

About this task

Some versions of Internet Explorer 11 cannot connect to the NMC Server when you specify the FQDN of the NMC Server in the URL. A message similar to the following appears:

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, @@ServerAdmin@@ and inform them of the time the error occurred, and anything you might have done that may have caused the error to occur. More information about this error may be available in the server error log. To resolve this issue, disable Enable Enhanced Protected Mode.

Procedure

1. From the Internet Explorer Tools menu, select Internet Options.

2. On the Advanced tab, in the Settings group box, clear Enable Enhanced Protected Mode.

3. Close the Internet Explorer application.

4. Open the Internet Explorer application and connect to the NMC server.

Application blocked for security This message appears on an NMC client when the Java cache was not cleared after an update to the NMC Server software.

Error messages similar to the following also appear in the message box: Failed to validate certificate. The application will not be executed. To resolve this issue, clear the Java cache on the NMC client.

Unable to launch NetWorker Management Console This message appears on an NMC client when the Java Cache was not cleared after an update to the NMC server software.

To resolve this issue, clear the Java Cache on the NMC client.

Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class: ELFCLASS64 This message occurs on 64-bit Linux systems, when you do not install the 32-bit version of the cyrus-sasl package.

About this task

To resolve this issue, perform the following steps.

Procedure

1. Log in to the NMC server, as root.

2. Install the 32-bit operating system cyrus-sasl package.

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3. Start the NMC daemons, by typing the command below, based on the initialization system running on your Linux machine:

l sysvinit/etc/init.d/gst start l systemdsystemctl start gst

This action also starts the postgres and httpd processes.

NOTICE If /etc/init.d/gst file is missing for sysvinit systems or gst file is not enabled for systemd systems, run the script - /opt/lgtonmc/bin/nmc_config

Multiple Postgres processes appear. Two or more httpd processes appear. By default, these httpd processes run as nsrnmc.

Unable to start gstd process on NMC Server This section describes how to troubleshoot issues that occur when the NMC client cannot connect to the NMC Server because the gstd process does not start.

When the gstd daemon does not start on the NMC Server, review the following log files to obtain the exact error message:

l gstd.raw l web_ouput The following directories contain the NMC Server log files:

l Linux: /opt/lgtonmc/logs l Windows: C:\Program Files\EMC NetWorker\Management\GST\logs Common NMC Server start-up errors include the errors that are described in the following sections.

Error: 'Web server exited unexpectedly.'

The following error appears when the httpd process is not running on the NMC Server.

About this task

This error appears Web server exited unexpectedly". Possible reasons include: previous instance of %s is still running. Please see 'web_output' file in this product's logs directory for the web server's output messages. Common reasons for httpd start-up failures include:

l Another process is using the default 9000 httpd web service port.

l On LINUX, an orphaned httpd process is running on the console server. End the process by sending the SIGTERM signal, kill -TERM. Do not use the kill -9 command.

l On Windows, another application is using the Apache server and the httpd daemon requires more time to start up. Use the following procedure to enable the delayed start option for the EMC gstd process.

1. In the Services applet:

a. Right-click the EMC gstd service.

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b. Select Properties.

2. On the General tab, change the Startup type to Automatic (delayed start).

3. Click OK.

4. Stop the EMC gstd service.

5. Start the EMC gstd service.

6. When you update the NetWorker software, enable the delayed start setting again.

Error: error while loading shared libraries: libsasl2.so.2: wrong ELF class: ELFCLASS64

This message appears on 64-bit Linux systems when the 32-bit version of the cyrus-sasl package is not installed. Use the following procedure to resolve this issue.

Procedure

1. Install the 32-bit version of the cyrus-sasl package.

2. Start the gstd daemon:

l sysvinit/etc/init.d/gst start l systemdsystemctl start gst

Error: 'gstd: Internal error: could not get database handle.'

This error appears when the postgres process cannot start. Review the db_output.log file for specific errors.

About this task

Common reasons for this error include the following.

l Insufficient disk space in the file system that contains the NMC database directory.

l An orphaned postgres process is running on the NMC server.

n On Linux, end the process by sending the SIGTERM signal, kill -TERM. Note: Do not use kill -9.

n On Windows, stop the EMC GST database service and then start the service.

l The NMC server is running an unsupported version of JRE.

Warning: unable to detect Java Runtime Environment

This message appears when the JRE is not installed on the NMC client.

About this task

For Windows only, the JRE version that is installed on the Console client does not match the Microsoft Internet Explorer version.

This message appears on 64-bit Windows systems when you use one of the following combinations:

l 64-bit version of the browser to connect to the NMC server, but the 32-bit version of JRE is installed.

l 32-bit version of the browser to connect to the NMC server, but the 64-bit version of JRE is installed.

To resolve this issue:

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l Install JRE on the NMC client.

l For Windows only, install the correct JRE program for the installed Microsoft Internet Explorer version.

n For the 32-bit version of the browser, install the 32-bit version of JRE.

n For the 64-bit version of the browser, install the 64-bit version of JRE.

Use the following procedure to determine the Microsoft Internet Explorer version on the Windows NMC client.

Procedure

1. Right-click the Microsoft Internet Explorer shortcut and select Properties.

2. Review the Target Path field.

The target path is on of the following locations:

l C:\Program Files (x86)\Internet Explorer\ for the 32-bit version of Microsoft Internet Explorer.

l C:\Program Files\Internet Explorer\ for the 64-bit version of Microsoft Internet Explorer.

Unable to connect to server: Failed to contact using UDP ping This message appears when the NMC GUI fails to connect to the NetWorker Server because the NetWorker daemons are not running on the NetWorker Server.

About this task

To resolve this issue, start the daemons on the NetWorker Server and try to connect to the NetWorker Server again.

Cannot log in to the NMC server with Firefox On a Linux NMC client, a message similar to the following can appear when you use Firefox to log in to the NMC Server.

About this task

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, @@ServerAdmin@@ and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log. Use the following procedure to resolve this issue.

Procedure

1. Remove the classic plug-in file, libjavaplugin_oji.so, which is located in the Firefox plugins directory and remove any associated symbolic links.

2. Create a symbolic link to the Java Plugin libnpjp2.so file in the Firefox plug-ins directory:

cd Firefox/plugins ln -s JRE/lib/arch/libnpjp2.so .

where:

l Firefox is the installation path.

l JRE is the Java installation path.

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l arch is the directory appropriate to the computer architecture.

l For SuSE11 only, install these operating system packages:

n glibc-locale-2.11.1

n glibc-locale-32bit-2.11.1

Without these packages, a message similar to the following appears and you cannot log in to the NMC Server:

Internal Server Error The server encountered an internal error or misconfiguration and was unable to complete your request. Please contact the server administrator, @@ServerAdmin@@ and inform them of the time the error occurred, and anything you might have done that may have caused the error. More information about this error may be available in the server error log.

Trust failure between NMC and gstd When you launch NMC after gstd is reinstalled or upgraded, the following error message appears:

The certificate presented by the NMC server on the host <host name> has chnaged since the last time this user interface was run. This could happen if the NMC server on this host was re-installed or if the NMC server certificate was updated for some reason. Click "Yes" if you trust the server or "No" to exit.

This occurs because of a trust failure between NMC and gstd.

To resolve the issue, delete the old certificate from the host before launching NMC. The certificate file (NMC.ks) is located under the /.NMC directory.

Using IPv6 addresses to connect to the NMC GUI If the NMC Server uses IPv4 and IPv6 addresses, you can configure the JRE application on the host that you use to connect to the NMC GUI to use the IPv6 address to connect to the NMC Server.

About this task

Perform the following steps on the host that you use to connect to the NMC GUI.

Procedure

1. Close down any web browser sessions that use Java.

2. Configure the JAVAWS_VM_ARGS environment variable.

l On Windows, perform the following steps:

a. Browse to Control Panel > System > Advanced System Settings.

b. On the Advanced tab, click Environment Variables...

c. In the System Variables section, click New.

d. In the Variable name field, type JAVAWS_VM_ARGS.

e. In the Variable value field, type -Djava.net.preferIPv6Addresses=true f. Click OK to close the Environment Variables window, and then click OK to close the

System Properties window.

l On Linux and UNIX, type: export JAVAWS_VM_ARGS="- Djava.net.preferIPv6Addresses=true"

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3. Start the browser and connect to the NMC GUI.

Unable to connect to server: Unable to set user privileges based on user token for username: Unable to validate the security token

This error message appears when you try to connect to a NetWorker server that is not the host that authenticates the NMC users.

About this task

To resolve this issue, establish a trust between the NMC server and the NetWorker server, and then configure user access. "Configuring the NMC server to manage additional NetWorker servers" provides more information.

JAVA_HOME environment variable might not be set correctly. Ensure that JAVA_HOME is set to 64-bit JRE directory.

This message appears when the JAVA_HOME environment variable is not set to the 64-bit JRE version. On the NetWorker Server, the nsrd daemon does not start. During the installation process, the following error message might appear: Service 'NetWorker Backup and Recover Server' (nsrd) failed to start. Verify that you have sufficient privileges to start system services. To resolve this issue, set the JAVA_HOME environment variable to the directory for the 64-bit JRE software.

Procedure

1. Log in to the target host with a user that has administrator privileges.

2. Browse to Control Panel > System > Advanced System Settings.

3. On the Advanced tab, click Environment Variables...

4. In the System Variables section, click New.

5. In the Variable name field, type JAVA_HOME.

6. In the Variable value field, type the path to the Java directory.

For example, C:\Program Files\Java\jre1.8.0_xx 7. Click OK.

8. Click OK to close the Environment Variables window, and then click OK to close the System Properties window.

Networker displays the earlier versi

Manualsnet FAQs

If you want to find out how the 19.2 Dell works, you can view and download the Dell NetWorker 19.2 Software Installation Guide on the Manualsnet website.

Yes, we have the Installation Guide for Dell 19.2 as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Installation Guide should include all the details that are needed to use a Dell 19.2. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell NetWorker 19.2 Software Installation Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell NetWorker 19.2 Software Installation Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell NetWorker 19.2 Software Installation Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Dell NetWorker 19.2 Software Installation Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell NetWorker 19.2 Software Installation Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.