Dell Thin Client Solutions WES7 Software Administration Guide PDF

Windows Embedded Standard 7

(WES7)

Administration Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

______________

Information in this publication is subject to change without notice.

2011 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Dell Precision, OptiPlex, Latitude, PowerEdge, PowerVault, PowerConnect, OpenManage,

EqualLogic, KACE, FlexAddress and Vostro are trademarks of Dell Inc.

Microsoft, Windows, Windows Server, MS-DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the United States and/or

other countries. Citrix, Xen, XenServer and XenMotion are either registered

trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware, Virtual SMP, vMotion, vCenter, and vSphere are registered

trademarks or trademarks of VMWare, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the

entities claiming the marks and names or their products. Dell Inc. disclaims any

proprietary interest in trademarks and trade names other than its own.

2011 - 07 Rev. A01

Contents | 3

Contents

Introduction ....................................................................................6

What is Windows Embedded Standard 7 (WES7)? .................................. 6

WES7 Features ........................................................................................ 6

WES7 Installation ..................................................................................... 7

Understanding Your Thin Client ...................................................8

Users and Groups .................................................................................... 8

Creating New User Accounts .................................................................. 10

File-Based Write Filter (FBWF) ............................................................... 12

Installing MUI Packs ............................................................................... 17

Setting a Language ................................................................................ 19

Using Your Thin Client ................................................................ 31

Customizing Your Thin Client ................................................................. 31

Thin Client Options ................................................................................. 33

4 |Contents

Echo Agent System Information ............................................................. 33

Installing or Removing Peripherals ............................................ 36

Installing a Printer ................................................................................... 36

Installing a Scanner or Camera .............................................................. 37

Installing a CD-ROM ............................................................................... 39

Uninstalling Software .............................................................................. 40

Uninstalling or Updating a Media Device ................................................ 40

Freeing Local Drive Space ..................................................................... 41

Adding Dual Monitors ............................................................................. 42

Networking ................................................................................... 43

Setting Static/Dynamic IP ....................................................................... 43

Naming Your Thin Client, Joining a Domain or Workgroup ..................... 44

Using Connections ...................................................................... 46

Using Remote Desktop ........................................................................... 46

Using Citrix ICA ...................................................................................... 47

Using VMware View ............................................................................... 49

Contents | 5

OS Build Date, Echo Agent, and Re-Imaging ............................ 50

Verifying OS Build Date .......................................................................... 50

Verifying the Echo Agent Version and Status ......................................... 51

Re-Imaging the Thin client ...................................................................... 52

Getting Help.................................................................................. 53

Contacting Dell ....................................................................................... 53

6 |Introduction

1 1

Introduction

What is Windows Embedded Standard 7 (WES7)? Windows Embedded Standard 7 (WES7) is a fully componentized operating

system that is the successor of Windows Embedded Standard. It also provides

the full Windows 7 interface and is available for embedded systems.

WES7 Features Multimedia Web Browsing-WES7 comes equipped with Internet Explorer 8

with improved navigation and supports CSS styling and RSS feeds.

Windows Media Player 12 is included to manage your digital music, photo,

and video libraries. WES7 also comes with Microsoft Silverlight for running

interactive applications right from your Thin Client, DirectX 11 for 3D and

full-color video, and supports both digital and analog television for streaming

your favorite shows or even video recording.

Modern Networking-WES7 can connect to hosted desktops using the

industrys best protocols: PCoIP, Citrix, RDP 7.1 compatibility with

RemoteFX, and VMware View. WES7 also uses 802.11, 802.1X, and WPA2

for wireless connections and protection, Plug and Play support for intelligent

devices, USB 2.0 support, and Internet Connection Sharing.

Third Party Clients-Dell OptiPlex thin client also include commonly used

client server applications such as the Citrix Online Plug-in and VMware

View.

File-Based Write Filter (FBWF)-Allows the administrator to select

individual files or folders to be protected from change while other

files/folders on the same partition can be updated.

Introduction | 7

USB Flash Boot-The FX130 and FX170 thin clients are capable of being

re-imaged from a bootable USB Flash Device, or from a CD/DVD with the

.ISO image file on it.

Centralized Management-Dell OptiPlex thin clients with WES7 can be

easily managed with Devon IT Echo Management Console Dell Edition.

More information can be found at support.dell.com.

WES7 Installation Windows Embedded Standard 7 operating system is preinstalled on WES7

based systems from Dell. A USB Re-Imaging Utility is available at

support.dell.com if you need to reinstall the operating system.

8|Understanding Your Thin Client

2 2

Understanding Your Thin Client

Users and Groups

What is a User Account?

The term user account should not be confused with the actual User account that

is the default account upon log-in. For each person using the terminal, the

owner can create an individual account. Each user account created can have

certain rights or permissions as chosen by the Administrator account. The

Administrator account can create, delete, and edit each of the users' settings

whenever needed.

User Account

The User account is the account that will automatically log-in at every boot. It

is also the account that should be used for guests or any user what should be

prohibited from modifying the thin client or its local drive in any way. There is

no password on this account by default. The User account holder can change his

or her account picture and create, delete, or change their account password. The

user account cannot change their own account name or account type, nor can

they install or uninstall any software. They may, however, use software

installed by the Administrator account.

Understanding Your Thin Client | 9

Administrator Account

By default, the User account is automatically logged in. To bypass this, you can

hold during the boot process or hold and click Log Off, which

can be seen by selecting the right arrow next to the Shut Down button option.

NOTE: The default password for the Administrator account is Administrator (case sensitive).

Logging into the Administrator account should be very similar to the User account, with

some additional icons on the desktop. Unlike the User account(s), the Administrator

account can:

Install and uninstall hardware and software.

Create and delete user accounts on the terminal.

Create account passwords for user accounts on the terminal.

Change names, pictures, and passwords.

Change a user's account type to administrator account.

NOTE: The Administrator account cannot change its own account type to a limited User account type unless there is at least one other account with administrator-privileges on the thin client. This ensures that there is always at least one administrator-level account on the thin client.

10|Understanding Your Thin Client

Creating New User Accounts This section details how to create new users. You must first log-in using the

Administrator user or an account with administrator privileges.

1 Select Start->Control Panel.

2 Select User Accounts.

3 Select Add or remove user accounts.

4 Select Create a new account.

Understanding Your Thin Client | 11

5 Type a name for the new user account.

6 Select either Administrator or Standard user account type. Select

Create Account.

What is Devon IT Echo Management Console Dell Edition?

As more and more corporate networks switch to Thin Clients due to their low

power consumption, low cost, and productivity, many developers have

scrambled to create new and more efficient ways to centrally manage and

reconfigure thin client terminals. Echo is the latest in thin client management

software.

With the Echo virtual appliance, you can use broadcast and IP Range Walk to

discover the thin clients, then remotely reboot, add connections and settings, add

user profiles, shadow, clone settings, or even Re-Imaging some models.

12|Understanding Your Thin Client

File-Based Write Filter (FBWF)

What is Disk Management?

Disk Management is the management of your terminals internal local drive disk.

It is quite literally the brain of your unit and taking care of the unit's disk is the

best way to ensure the unit will perform for as long as possible. A carefully

preserved local drive will work more efficiently, last much longer, and perform

better overall. In addition, proper security techniques will greatly reduce the

chance of fatal error messages and/or accidental malicious software downloads.

Another definition of the word management literally refers to managing several

thin clients from an Administrator terminal. The Administrator terminal logs

into a secure Echo server and can manage multiple thin clients simultaneously.

Your terminal is designed with both management techniques in mind, and this

chapter explains the steps required to manage your terminal correctly. The

terminal's local drive disk is protected by a Write Filter, which acts like a barrier

between the internet and your actual local drive. The user can use this barrier to

protect and manage the terminal's actual local drive from unwanted changes.

The terminals can also be managed remotely from another terminal using the

Echo Thin Client Management Software. Both ideas are introduced in this

section.

Write Filters

A write filter allows the user to decide which files are saved to the local drive,

and which files or changes are discarded. Use the write filter to configure which

files are written to the disk permanently, and which files are only written to an

overlay in the memory. The write filter, when turned on, will make disk

changes like installing new hardware, upgrading internet browsers and plug-ins,

or isolating a virus to the terminal's memory, in an overlay. The changes are not

saved to the local drive. The next time the terminal is rebooted, the new

hardware is not installed, your browser or plug-in is not upgraded, and the virus

is gone. All of the changes are stored on a memory overlay and are erased on

reboot. Once the memory overlay is wiped clean, the original underlying image

remains unchanged, still in the state it was in since the last reboot. It is a good

practice to leave the filter turned on unless you are upgrading or installing new

hardware or software. After the installation is complete, it is recommended you

re-enable the write filter.

Understanding Your Thin Client | 13

All attacks on the terminal's security or unwanted changes can be thwarted by

simply rebooting the machine if the filter is turned on. Operating the machine

with the Filter turned off can be dangerous to the terminal and the important OS

files inside it.

Introduction to FBWF

The File-Based Write Filter, more commonly referred to as the FBWF, is a an

intelligent filtering system that allows you to protect specific volumes of your

local drive from write access, while simultaneously keeping less important files

like anti-virus databases or a user's Documents and Settings folder persistent.

The FBWF allows users to decide which directories are persistent and which are

transient. Persistent files are files that are not protected by the FBWF filter, and

all changes, good or bad, will survive after rebooting. Transient files are files

that are protected by the FBWF filter and all changes that are made to these files

are neglected and forgotten upon rebooting the terminal.

How Does FBWF Work?

When the FBWF is enabled, it makes your files secure from that instance.

Rebooting the terminal will revert your system immediately back to the state it

was in when you enabled it, like a restore point. As long as your FBWF is

enabled, it is in a safe state. It stays safe because it writes all changes made on

the system on an overlay in the RAM memory cache. An overlay can be

thought of as a protective layer over the disk. All changes made to the disk are

written on the transparent layer instead of the actual disk. When the terminal

looks for information on the disk, all upgrades and new installs can be found and

accessed because it is written on the overlay which is covering the disk.

However, once the terminal is rebooted, the memory cache is erased, and the

overlay is wiped clean, with no changes made. The system automatically

resumes from the same point it was at when you enabled the filter.

To install new hardware and software, or to upgrade any existing programs or

applications on your system, you will have to disable the FBWF. It is important

to re-enable the File-Based Write Filter as soon as the installation is complete so

you can protect your terminal from unnecessary disk writes. As long as you are

not installing or upgrading, it is necessary to leave the File-Based Write Filter in

an enabled state for correct performance. As long as it is enabled, your terminal

is safe from malicious network attacks or accidental uninstalls.

14|Understanding Your Thin Client

Using the FBWF

The FBWF operates by providing a shadow write to the system RAM. When

enabled, any writes that are normally written to the storage media, are instead

redirected to the RAM overlay. During a reboot, this overlay is discarded so the

operating system remains in its original state. As its name implies, FBWF is

based on files. This means you can exclude certain files and directories from the

protection of the write filter. Any files that are in this list are ignored by FBWF

and subject to modification (or deletion) just as they normally would on any

standard Windows XP environment. The OptiPlex thin clients include a

management utility for configuring FBWF. The FBWF Manager utility can

only be accessed by Administrators.

To open the FBWF Manager, log-in as the administrator.

Click Start-> All Programs-> FBWFGUI.

This will open the FBWF Manager window.

By default, FBWF is enabled with basic exclusions set for the Persistent

Registry and Documents and Settings for all users. This means any changes

made under the C:\Documents and Settings folder, such as desktop icons, start

menu items, and browser favorites, will be written directly to the flash device

immediately and without overlay protection.

What is Persistence?

Persistence in its simplest definition is the term used to describe data on a local

drive or disk that exists and survives from session to session. Persistent data

will be secure after every reboot and every change made will be applied until

another user reconfigures your changes. If you do not have the File-Based

Write Filter installed on your terminal for protection, your local drive remains in

a Persistent state. All changes made to the desktop, program files, user settings

files, or important Windows system files are permanently stored on the drive or

disk. In the unfortunate event of a malicious network attack or virus, your files

may be harmed in the process if Persistence is left on. When the FBWF filter is

enabled and files can be protected, all changes made, including accidental virus

entries, are wiped upon reboot.

Understanding Your Thin Client | 15

Installing Additional Software

You may install third party licensed software as long as there is adequate space

on the flash media.

To install additional software applications:

1 Log-in as an Administrator. Click Start->All Programs->FBWFGUI.

2 Temporarily disable the write filter by clicking the Disable FBWF

button, and press the Apply button.

3 Reboot the terminal.

4 Log-in again as Administrator and install the new software.

16|Understanding Your Thin Client

5 After installation, verify the application is working as expected.

6 Launch the FBWF Manager and click the Enable FBWF button. Also,

make sure to re-enable the Basic Exclusions. For default exclusions,

this would mean selecting the buttons for Enabled Documents and

Settings for Everyone and the Enabled Persistent Registry.

7 Click Apply and Reboot the terminal one last time.

Understanding Your Thin Client | 17

Installing MUI Packs You may install MUI (Multilingual User Interface) packs to enable the operating

system to support different languages and language settings on your terminal as

needed. The MUI pack installation file can not be located on the DOM, it must

be installed from an external drive or over the network due to disk size

limitations.

NOTE: Installing a MUI pack will reboot the system, so be sure to save and close all programs before starting the process to avoid losing your work.

To install a MUI pack:

1. Log-in as an Administrator. Click Start->All Programs->FBWFGUI.

2. Temporarily disable the write filter by clicking the Disable FBWF

button, and press the Apply button.

3. Reboot the terminal.

4. Log back in as an Administrator.

5. Launch the MUI installer for the desired language.

6. Click on Run in the security warning screen.

18|Understanding Your Thin Client

7. A command shell window will open noting the files being copied. Be

sure to leave it open.

8. A dialog box will open and keep track of the files as they are installed.

9. Once the installation is completed, the system will reboot. Make sure

to let the system reboot itself without interruption or the installation

process may be unsuccessful.

Understanding Your Thin Client | 19

Setting a Language

To change your display language in WES 7

1. Launch your Control Panel and, under Clock, Language, and Region,

choose Change display language

20|Understanding Your Thin Client

2. In the Keyboards and Languages tab, choose your display language from the

drop-down menu. We will use Spanish for our demonstration.

Understanding Your Thin Client | 21

3. Next, click the Change keyboards button. Here, we can add a new

keyboard/IME configuration. Click the Add button.

22|Understanding Your Thin Client

4. Choose your language and keyboard setting here. Some languages have

multiple different keyboard layouts. The first selection is usually the desired

selection, but you can add as many as you want. After making your

selection(s), click OK.

Understanding Your Thin Client | 23

5. Your new keyboard layout should appear in the Installed services section. To

make it your new default setting, select it from the drop-down menu above.

24|Understanding Your Thin Client

6. In the Formats tab, choose your language/country from the drop-down menu.

Understanding Your Thin Client | 25

7. In the Location tab, select the country/location you are in.

26|Understanding Your Thin Client

8. In the Administrative tab, click the Change system locale button.

Understanding Your Thin Client | 27

9. Windows will ask you if you would like to apply your region and language

settings. Click Apply.

10. In the drop-down menu, choose the language/country that you are in and click

OK.

28|Understanding Your Thin Client

11. When Windows asks you to restart, click Cancel.

Understanding Your Thin Client | 29

12. Returning to the Administrative tab, click the Copy Settings button. Select

both check boxes to ensure that all accounts, including the system account, are

set to your desired language/input configuration. Click OK.

30|Understanding Your Thin Client

13. Again, Windows will ask if you would like to restart. Click Restart now.

When the machine reboots, your machine will be configured to your

language/location/keyboard style of choice.

Using Your Thin Client | 31

3 3

Using Your Thin Client

Customizing Your Thin Client This section details how to change some of the options on your thin client to fit

the needs of your business or your home.

Disabling the Automatic Log-In

1 Holding down the Windows button, press to access the Run:

dialogue box.

2 Check the box that says Users must enter a user name and password to

use this computer. Select Administrator account and then click Apply

to save all changes.

32 |Using Your Thin Client

After the initial boot up, or when booting up after using the re-imaging utility,

your thin client will display the Windows Embedded Standard desktop, taskbar,

and system tray.

The desktop should resemble that of a physical desktop, with pencils, folders,

agendas, clocks, and calendars. The user can add icons to the desktop that

provide shortcuts to frequently used notes, programs, files, or folders and avoid

having to search for items on their drive.

The taskbar is the focus point of the Windows operating systems since

Windows 95. It is the bar located at the very bottom of the desktop, and it

houses the Start button, system tray, and the current time. The taskbar also

shows all of the currently running programs. If the user is running Internet

Explorer, Microsoft Word, and the Control Panel, there would be at least three

shortcuts in the taskbar representing the three programs running. If the user

clicks a shortcut, the selected program becomes the active program and shows

up in front of all other programs. If the user minimizes a program, the program

minimizes into the task bar, in the corresponding window tab.

Using Your Thin Client | 33

The system tray, or systray, is located to the right of the taskbar; it is a collection

of icons opposite of the Start button. Some default icons include the clock and

volume control, but other programs may put their own icon and shortcut in the

system tray after they are installed. Double-clicking an icon in the systray

allows quick and easy access to programs or control settings.

Thin Client Options Connections-Your terminal has the ability to connect to remote servers utilizing

several types of protocols. The Remote Desktop client uses the RDP protocol

and allows you to connect to Microsoft Windows Terminal Servers. The Citrix

ICA client is used to establish connections to the Citrix Xen servers via the Citrix

Online Plug-in. The VMware View client allows you to connect to a VMware

View server, which in turn, provides the end-user with their own virtual desktop

session. Lastly, you may connect with Internet Explorer to surf the web. This

can be used for several purposes:

Connect to web applications; e.g., a webmail server.

Connect to a connection broker web interface; e.g., Citrix Online

Plug-in.

System Settings-These are the display, sound, keyboard, mouse, printer and

date/time configurations for your terminal. Also in the Control Panel section

you have the ability to set a password for the thin client and change the local

disk settings.

Echo Agent System Information Echo Management-This displays the current status and information of the Echo

Management server that your terminal is connected to.

Management Status displays when the terminal is being managed by an

Echo server.

Management Server displays the current address of the Echo server.

Change Management Server allows you to change the Echo server.

UUID displays the current UUID assigned to the terminal.

34 |Using Your Thin Client

Network Information-This displays information about the current network connection.

IP Address displays the current IP address assigned to the terminal.

MAC Address displays the current MAC address assigned to the

terminal.

Hostname displays the name assigned to the terminal.

Network Tools allows you to run diagnostics test with the network

connection and to check on the current status of the network connection.

Using Your Thin Client | 35

System Information-This displays information about the operating system, as well as

information regarding the terminal.

Operating System displays the name of the image or operating system

that is in use.

Processor displays the processor that the terminal is using.

Memory displays the total internal memory of the thin client.

DOM Size displays the total storage capacity size of the terminal.

Hardware Model displays the name of the terminal in use.

36|Installing or Removing Peripherals

4 4

Installing or Removing Peripherals This section describes the correct way to install add-on hardware or software.

Always make sure that the terminal is logged into the Administrator account and

that the FBWF is disabled.

Installing a Printer

NOTE: The Administrator account is the only account that can disable or enable the File- Based Write Filter (FBWF). It is important to disable it before you install third party software, and re-enable it when the installation is complete.

1 If the printer is a Plug and Play printer that connects with a USB, there is

no need for installation of any sort. Simply plug in the printer to the

terminal using the USB and follow the on screen instructions. If the

printer does not automatically install itself you will have to manually

install the drivers.

2 You can insert a USB flash drive or a CD on an external drive that

contains the printers drivers into the terminal. If you do not have drivers

available on a media device, search the manufacturers website and

download the correct driver that is compatible with your printer model

and the operating system.

3 Select Start->Control Panel->Devices and Printers.

NOTE: If you are unable to find Printers and Faxes in the Control Panel, click View by Small Icons on the top right.

Installing or Removing Peripherals | 37

4 Select Add a printer. The wizard will begin. Decide if the printer will

be local or a network printer. Depending on the printer, you may have to

deselect the Plug and Play check box to continue.

5 Pick the connection type or port name and click Next. The printer should

be listed in the box. Click the printer and then click Have Disk. Browse

through your terminal and select the correct driver for your printer. After

it is highlighted, click OK to install the driver.

NOTE: When you install drivers for any hardware connected to your thin client, make sure you use the correct and most recent drivers. Older drivers may not be compatible with the software.

Installing a Scanner or Camera 1 Power the scanner or camera on and plug the USB cord into the photo

device and into the terminal. Depending on the model, your device may

install automatically.

2 If the device is not Plug and Play ready, you may have to install the

drivers manually. You can insert a USB flash drive or a CD on an

external drive that contains the device's drivers into the terminal. If you

do not have the drivers available on a media device, search the

manufacturers website and download the correct driver that is

compatible with your scanner or camera model and the operating system.

3 Connect your scanner or camera to the terminal using a USB cord. Your

operating system should recognize the new hardware. If not, select

Start->Control Panel->Devices and Printers. A wizard will guide you

through the installation process.

NOTE: If the device comes with its installation files on a CD, there are ways you can install them onto your terminal. The easiest way is to use a Plug and Play CD-ROM. Another way is to use a second thin client and copy the entire installation folder from the CD onto a USB storage device. You can then use this USB device in the terminal. Also, you can search the manufacturer's website for the correct drivers for your device.

38|Installing or Removing Peripherals

4 During the installation process, you are prompted to find the driver file

for the device. Click Browse and locate the driver file from Step 2. Once

the installation is complete, your thin client will recognize the device.

5 Click the Finish button to exit the New Hardware Wizard and complete

installation. A restart may be required.

Installing or Removing Peripherals | 39

Installing a CD-ROM Inserting a Plug and Play CD-ROM into your Dell OptiPlex thin client is the

easiest way to utilize software and driver installation disks; however, not every

external USB CD-ROM is Plug and Play compatible. If your device does not

automatically recognize your CD-ROM upon insertion, follow the procedure

below:

1 If the drivers are not currently available on a separate flash drive or media

storage device, search the manufacturers website and download the

correct drivers that are compatible with both the CD-ROM model and the

operating system that are being used onto the separate device. You may

also access a second system with a functional CD-ROM, and copy the

installation CDs driver files into a portable storage or flash device. Once

the files are downloaded or copied, plug the storage or flash device into

the thin client.

2 Select Start->Control Panel. Under Hardware and Sound, select Add

a device. A wizard will appear to guide you through the installation

process.

3 At some point, the wizard will ask you to select the specific driver file for

your CD-ROM. Click Browse to locate the directory that stores the

driver files from the manufacturer.

4 Highlight the correct driver file and install it. Your terminal should now

recognize your CD-ROM. You may have to reboot your terminal for the

changes to be made.

NOTE: Sometimes when installing some peripherals or certain software, you may be prompted to install files from the Windows XP Install CD. If you do not have a CD or an external CD-ROM handy, try browsing the i386 folder. The i386 folder is located at C:\Windows\Driver Cache\i386. This folder holds the important files that can install, modify, update, or repair Windows. It is recommended you do not delete these files or modify them in any way.

40|Installing or Removing Peripherals

Uninstalling Software To uninstall any software from the terminal, use the following procedure:

1 Access the Uninstall or change a program window by selecting

Start->Control Panel.

2 Under Programs, select the Uninstall a program option. This will show

an inventory of programs installed on your terminal.

3 Highlight the program you would like to uninstall and then click the

Uninstall option to start uninstalling.

4 After you confirm the uninstall process of the software, a progress bar

will appear showing the status of the update. After the bar reaches

completion, the program should be removed from your terminal.

Uninstalling or Updating a Media Device To uninstall or upgrade any device drivers from the terminal, use the following

procedure:

1 To uninstall devices, access the Add or Remove Devices window by

using the following path. Select Start->Control Panel.

2 Under Hardware and Sound, select View devices and printers to list

all devices connected to the terminal. To uninstall, highlight the device

and click Remove device at the top context menu.

3 Another way to uninstall devices or update your device to the latest driver

is by selecting Start->Control Panel->System and Security. Then click

Device Manager located under System. The Device Manager will have

list all of the hardware and media devices recognized by the thin client.

Clicking the plus [+] sign will drilldown each category and list specific

devices related to that topic.

4 After drilling down and finding the device you want to uninstall or

upgrade, right click it to open a context menu that will allow you to

Uninstall, Update Driver, or Scan for any new hardware changes.

Installing or Removing Peripherals | 41

Freeing Local Drive Space Sometimes you will want to free up some space on your local drive to make

room for other software, applications, or programs. You can free up space by

uninstalling some of the programs that you rarely use, and/or use Disk Cleanup.

Uninstalling Programs

Much like uninstalling media devices, you can uninstall programs to free up

local drive space.

1 Access the Uninstall or change a program window by using the

following path. Select Start -> Control Panel.

2 Under Programs, select the Uninstall a program option. This will

show an inventory of programs installed on your terminal.

3 Highlight the program you would like to uninstall and then click the

Uninstall option to start uninstalling.

4 After you confirm the uninstall process of the software, a progress bar

will appear showing the status of the update. After the bar reaches

completion, the program should be removed from your terminal.

Using Disk Cleanup

Disk Cleanup is a utility that finds temporary files, old compressed files, or

other non important files and sorts them into those categories, allowing you to

decide which categories to delete and which to keep. To use Disk Cleanup:

1 Select Start->All Programs->Accessories->System Tools->Disk

Cleanup.

2 By default, your terminal should be the C: drive. Select your terminal's

drive and click OK.

3 Disk Cleanup may take a few minutes to gather your temporary or

disposable files.

4 Click the all check boxes of the files you wish to delete. Click OK when

finished. Confirm the selection by clicking either OK or Delete Files.

42|Installing or Removing Peripherals

Adding Dual Monitors You can attach two monitors to the Dell FX170 OptiPlex thin clients by using a

DVI Video Splitter Cable.

NOTE: The Dell OptiPlex FX170 does not come with a DVI splitter. DVI video splitter cables are sold separately.

CAUTION: Make sure that the unit is powered off when making any display configuration changes.

1 With the unit turned off, attach the splitter to the DVI port of the terminal.

Connect the monitors to the other ends of the cable and then power on the

terminal.

2 Power the unit back on, and once the desktop appears, right-click and

select Screen Resolution.

3 Click the Detect button. The single monitor will change to two monitors

in the display appearance box. You can also use the Multiple displays

dropdown to select Extend these displays.

4 Click Apply at the bottom right corner to save your dual monitor

configuration. Once applied, use the Resolution dropdown menu to

choose individual resolutions for both of the monitors.

Networking | 43

5 5

Networking

Setting Static/Dynamic IP By default, your Dell OptiPlex thin client has its IP assigned automatically by

DHCP, making it dynamic. If you want your IP to be a static number on your

network, follow these steps:

1 Select Start->Control Panel. Under Network and Internet, select

View network status and tasks

2 Click your connection. This will be called Local Area Connection if

using an Ethernet card. The Local Area Connection Status window will

appear. Click Properties.

3 A Local Area Connection Properties window should appear. Scroll to

the bottom of the dialogue box with the down arrow and highlight the

Internet Protocol Version 4(TCP/IPv4) option.

4 Once the (TCP/IPv4) option is highlighted, click Properties again. This

will bring up your IP properties window.

5 Choose Use the following IP address: Complete the information boxes

with your desired static IP, subnet mask, default gateway, and DNS

server(s).

6 Click OK when all fields are entered correctly. Closing the menus will

reconfigure your IP address immediately.

NOTE: Some problems can occur if you attempt to change your IP addresses to an IP address already in use. Ping the IP to make sure it is not in use before changing it. Ask your network administrator for the subnet mask, default gateway, and DNS servers if you are unsure.

44|Networking

Naming Your Thin Client, Joining a Domain or Workgroup

Naming Your Thin Client

1 To access an Active Directory Domain, you should rename your thin

client. Begin by selecting Start->Control Panel->System and

Security -> System. To continue, select the Advanced system settings

on the left-hand sidebar.

2 Click the Computer Name tab then click the Change button at the

bottom to enter the desired name.

3 Type in a name that will identify your terminal on the network

neighborhood. If you rename a terminal while it is not connected to the

network, duplicate names could occur. Always check with your network

administrator before renaming a terminal.

4 After naming your terminal, click the OK button to confirm your rename.

In most cases, your terminal will require a reboot.

Joining a Domain or Workgroup

1 Select Start->Control Panel->System and Security -> System. To

continue, select the Advanced system settings on the left-hand sidebar.

2 Click the Computer Name tab and then click the Change button to bring

up the Computer Name/Domain Changes window.

3 Enter the domain or workgroup name you want to join and click the OK

button. You will receive notification if you have, or have not,

successfully joined the specified domain or workgroup.

4 Reboot your terminal to apply the changes you have made.

Networking | 45

Using the Join a Domain or Workgroup Wizard

The Join a Domain or Workgroup Wizard may also be used to join a domain or

workgroup. It presents a series of questions and information boxes about your

network and configures the system accordingly.

1 Select Start->Control Panel->System and Security -> System.

2 Under the Computer name, domain, and workgroup settings category,

click Change settings.

3 On the Computer Name tab, click the Network ID button. The Join a

Domain or Workgroup Wizard will appear.

4 Answer the questions to configure your Domain or Workgroup. Click

Finish and reboot your terminal to apply the changes you have made.

46|Using Connections

6 6

Using Connections This section describes how to configure your WES7-based terminal to connect

to server-based services utilizing several different connection protocols.

Using Remote Desktop Remote Desktop Protocol (RDP) is a secure communication method based on

Microsoft Terminal Services. It provides connection to Windows-based

machines and is efficient enough to run on high-latency networks.

1 To open Remote Desktop and launch and RDP session, you can usually

double-click the icon on your desktop called Remote Desktop

Connection. If your desktop does not have an RDP icon, you can also

use the following path: Start->All Programs>

Accessories>Remote Desktop Connection.

2 In the Computer box, type in the IP address of your RDP server, and

your user name. If your user name requires a domain you can type your

name in the format DOMAIN\username.

3 Clicking the Options arrow at the bottom of the RDP window will allow

you to set custom options available for your RDP session. Resolution,

color options, printer and USB device redirection, and several other

performance options are available from the drop down menu in various

tabs.

4 After typing in your credentials, click Connect at the bottom of the menu.

It may ask you to confirm your connection, and once you type in your

password and hit Enter you will launch your RDP session.

Using Connections | 47

Using Citrix ICA Citrix is one of the leaders in infrastructure solutions. It specializes in network

access, VPN capabilities, remote control, and remote support applications.

Citrix solutions, like the Citrix Online Plug-in, utilize the Citrix ICA protocol.

ICA (Independent Computing Architecture) allows non-Windows systems

(Macintosh, X terminals, UNIX workstations, etc.) to access Windows-based

applications.

Using the Citrix Online Plug-in

1 To launch the Citrix Online Plug-in, open Internet Explorer and enter the

IP address of your Xen Server in the address bar.

2 Enter in the Username, Password, and Domain

3 Left-click the desktop you wish to use to complete the process.

48|Using Connections

NOTE: If this is your first time loading the Citrix Online Plug-in, you will be taken to a screen that asks you to Click Download to Access Your Desktop. Along the right- hand side of the page, click on Already Installed to be taken to step 3.

.

Using Connections | 49

Using VMware View VMware View utilizes VMwares hypervisor technology to efficiently provide

multiple instances of an operating system to remote users using the RDP or

PCoIP (PC-over-IP) protocol.

1 To connect to a VMware View server, double-click the icon on your

desktop called VMware View Client. Another way is using the path:

Start->All Programs->VMware->VMware View Client.

2 In the bar that says Connection Server, type the IP address of your

VMware server and click Connect.

3 Click the Options button at the bottom right to configure more advanced

options like auto-connections or specifying which ports to use. After you

are finished, hit the Connect button to access the log-in screen.

4 Type your User name and Password and select a Domain. After clicking

on Login, it may require you to select a Desktop before opening the

session.

5 Highlight the Desktop you want to use and then select Connect to

complete the process.

50 |OS Build Date, Echo Agent, and Re-Imaging

7 7

OS Build Date, Echo Agent, and Re-Imaging

Verifying OS Build Date To verify the OS Build Date, power-on and boot-up the thin client.

1 After the boot process has been completed log-in to the Administrator

account.

2 Use to path: Start -> Control Panel -> System and Security -> System.

Select the Advanced system settings on the left sidebar.

3 Under the Advanced tab, select Environment Variables.

4 Scroll down to the bottom of the window. The build date will be listed as:

(example) WEBBUILDDATE 04/15/2011 1:30:57PM.

OS Build Date, Echo Agent, and Re-Imaging | 51

Verifying the Echo Agent Version and Status To verify the Echo Agent version and status, power-on and boot-up the thin

client.

1 After the boot process has been completed log-in to the Administrator

account.

2 Select Start->Control Panel->. Under Programs, select Uninstall a

program.

3 The Echo agent will be the installed program labeled DeTOS Agent-

month-date-year as shown above.

4 To verify the status of the Echo Agent, use the path: Start -> Control

Panel -> System and Security -> Administrative Tools. Finally,

double-click Services.

5 Scroll down to the DeTOS Agent Service. The DeTOS Agent status must

be Started and the startup type must be Automatic for the Echo Agent

to be fully functional.

52 |OS Build Date, Echo Agent, and Re-Imaging

Re-Imaging the Thin client

For information about re-imaging your thin client, please consult the Re-Imaging guide

which can be found at support.dell.com.

Getting Help | 53

8 8

Getting Help

Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355).

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or customer

service issues:

1 Visit support.dell.com.

NOTE: If you do not have an active internet connection, you can find

contact information on your purchase invoice, packing slip, or Dell

product catalog