Dell Thin Client Solutions Software Administration Guide PDF

Devon IT Echo Management

Console Dell Edition

Administration Guide

Notes, Cautions, and Warnings

NOTE: A NOTE indicates important information that helps you make better use of your computer.

CAUTION: A CAUTION indicates potential damage to hardware or loss of data if instructions are not followed.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

______________

Information in this publication is subject to change without notice.

2012 Dell Inc. All rights reserved.

Reproduction of these materials in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, and OptiPlex are trademarks of Dell Inc. Devon IT, the Devon IT logo, Devon IT Echo Thin Client Management

Software, and VDI Blaster are registered trademarks of Devon IT Inc. in the U.S. and

other countries. Microsoft, Windows, Windows Server, MS-DOS and Windows Vista are either trademarks or registered trademarks of Microsoft Corporation in the

United States and/or other countries. Citrix, Xen, XenServer, XenDesktop, ICA,

and XenMotion are either registered trademarks or trademarks of Citrix Systems, Inc. in the United States and/or other countries. VMware, VMware View, View Client

,Virtual SMP, vMotion, vCenter, and vSphere are registered trademarks or

trademarks of VMware, Inc. in the United States or other countries.

Other trademarks and trade names may be used in this publication to refer to either the

entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

2012 02 Rev. A05

Contents | 3

Contents

Virtual Appliance Installation and Setup .....................................5

Download and Install vSphere, VMware Server, or Player........................ 5

Download the Echo Software ................................................................... 5

Install Virtual Machine Setup with the vSphere Client ............................... 6

Install Virtual Machine Setup on VMware ................................................. 9

Echo Password and Time Zone Configurations ...................................... 11

Echo Network Configuration ................................................................... 13

The Main Menu ...................................................................................... 15

Final Configuration Steps ....................................................................... 17

Additional Installation Steps for Advanced Configurations ...................... 20

Troubleshooting a Bad Connection......................................................... 22

Learning Echo Basics ................................................................. 23

Terminology ............................................................................................ 23

Accessing the Echo Web-Based Interface .............................................. 24

4|Contents

The Echo Administration Screen ............................................................ 24

Searches ................................................................................................ 27

Terminal Management ................................................................. 28

Echo Agent Updates ............................................................................... 28

Custom Icons ......................................................................................... 29

Echo Cloning Overview .......................................................................... 32

Cloning Connections .............................................................................. 33

Cloning Terminal Settings....................................................................... 36

Profiles ................................................................................................... 39

Disk Image Cloning ................................................................................ 42

Supplied Disk Images ............................................................................. 46

Maintenance ................................................................................. 48

Backing Up Your Server ......................................................................... 48

Server Restore ....................................................................................... 49

Appliance Upgrades ............................................................................... 51

Getting Help.................................................................................. 52

Contacting Dell ....................................................................................... 52

Virtual Appliance Installation & Setup | 5

1 Virtual Appliance Installation and Setup

NOTE: Custom icons at this time only work with the Devon IT Terminal Operating System (DeTOS) terminals, not Windows-based terminals.

This administration manual outlines how to install, setup, and run Devon IT

Echo Management Console Dell Edition. Required components include:

1 One or more thin clients

2 Echo enabled thin client

3 System running VMware Server, VMware player, or VMware vSphere.

4 System running DNS and DHCP servers

Download and Install vSphere, VMware Server, or Player Download and install the vSphere Client, VMware Server, or VMware Player on

a dedicated system. If you need assistance installing VMware, please visit

vmware.com.

Download the Echo Software In order to download the latest Devon IT Echo Management Console Dell

Edition software to manage your Dell OptiPlex FX130 and FX170 systems,

follow these steps:

1. From a web browser, navigate to

http://support.dell.com/support/downloads/

2. Select Choose from a list of all Dell products.

3. Click DesktopsOptiplexFX170Confirm

4. Under Operating System, select DeTOS or Windows Embedded.

5. Under Applications, download the Echo Management Console Dell

Edition.

6 |Virtual Appliance Installation & Setup

If you have downloaded the .ova file version, continue on to the Install Virtual

Machine Setup with the vSphere Client section.

Install Virtual Machine Setup with the vSphere Client To start an Echo virtual machine with vSphere:

1 Launch the VMWare vSphere Client.

2 Enter the IP address of your ESX server and login credentials, then click

Login.

3 Select Inventory to display the inventory of your ESX server.

4 Select FileDeploy OVF Template

Virtual Appliance Installation & Setup | 7

5 Select Browse to navigate to the OVA that you have downloaded from

the Dell website and click Next.

6 Select Next on the OVF Template Details screen

7 In the Name and Location screen, rename the template if needed. After

doing so, click Next.

8 Select the preferred format for your appliance in the Disk Format screen

and click Next.

9 Review the options on the Ready to Complete screen to ensure the

settings are correct. Select the Power on after deployment box if you

would like the machine to start after the installation. Click on Finish.

10 After the template has been installed, select it from the inventory list on

the left hand side. If you did not select Power on after deployment, you

must click the Play button above the inventory list.

8 |Virtual Appliance Installation & Setup

11 Select Console tab in the vSphere Client main screen to continue the

initial setup of the Echo Appliance Dell Edition.

Virtual Appliance Installation & Setup | 9

Install Virtual Machine Setup on VMware In order to set up your virtual machine on either VMware Server version, you

must first convert the .ova file into a .vmx file format that VMware Server can

recognize. You can find a VMware file converter at

http://www.vmware.com/products/converter . Once you have converted

your .ova file to the .vmx format you can continue with the VMware Server

instructions that pertain to you.

VMware Server 2.0

To set up the virtual machine on VMware Server version 2.0:

1 Open your VMware Infrastructure Access Page.

2 From the toolbar, select Virtual MachineAdd Virtual Machine to

Inventory.

3 Expand the Inventory node to navigate to your Echo folder and double-

click the file called echo-x.xx.vmx.

4 Click OK.

5 On the VMware Infrastructure Web Access page, under the Inventory

panel, select echo-x.xx.

6 Depending on the amount of memory available on your host system, you

may need to adjust the allocatedMemory from the default 512 MB to a

lower value.

7 Power on your virtual machine.

VMware Server 1.0.x

To set up the virtual machine on VMware Server versions 1.0.0 through 1.0.8:

1 Select Open Existing Virtual Machine.

2 Select FileOpen and navigate to the echo-x.xx.vmx . The virtual

machine default name is echo-x.xx. This is added to your Inventory

column.

3 Depending on the version of VMware Server, to adjust the amount of

memory given to your virtual appliance, you may need to select the

10 |Virtual Appliance Installation & Setup

Adjust the Allocated Memory or Edit virtual machine settings

options.

4 After selecting your Echo settings, click Power On next to the green

triangle.

VMware Player

To start an Echo virtual machine on VMware Player:

1 Launch VMware Player on your system and click Open a Virtual

Machine.

2 Select All Image Files from the dropdown menu.

3 Open the .ova file located in the Echo folder. Select Import.

4 Your virtual appliance will immediately begin booting.

Virtual Appliance Installation & Setup | 11

Echo Password and Time Zone Configurations 1 Turn on the Virtual Machine.

2 After the bootup process is complete, the Setting Password window is

displayed.

3 Enter a new password for the bwadmin account. This password is

required to log on to Echo.

NOTE: There is no minimum character limit required when entering a new password, and the password is case sensitive.. However, it is recommended that the administrator creates a password of at least six characters using a combination of upper and lowercase alpha-numeric characters.

4 Once a password has been entered, use the arrow keys to navigate to the

OK button and press to continue. You will be prompted to re-

enter the password a second time. Press the OK button again.

5 Set the time zone for the Echo Virtual Appliance in the Geographic area

menu. Select your area from the list and press .

12 |Virtual Appliance Installation & Setup

6 A list of cities is displayed in the Time zone menu. Select a city located

in your time zone and press .

Virtual Appliance Installation & Setup | 13

Echo Network Configuration

DHCP Configuration (Default)

The next screen is the Networking configuration menu. By default, Echo will attempt

to automatically acquire an IP Address from the Dynamic Host Configuration Protocol

(DHCP) on your network. This means that your IP address will be automatically

assigned every time you reboot the machine and restart your Echo virtual application. If

DHCP assigned your Echo an IP address properly, the fourth option will read Change

eth0 inet dhcp . Otherwise the line will just show

Change eth0 inet dhcp and you will need to assign a static IP address to the appliance.

Clicking the Change eth0 option will allow you to make changes to your Echos IP

configuration. If no changes are necessary, and no further configuration is required,

select No Changes and press to continue.

Static IP Configuration

If DHCP is not available on your LAN, then you must manually set a static IP

address for the Echo server.

1 Select the option Change eth0... from the Networking menu.

2 On the next screen named Configuring eth0... select the Static option

and press the OK button.

14 |Virtual Appliance Installation & Setup

3 Enter the IP address to use as Echo's static IP and press OK.

4 Enter the subnet mask and then press OK.

5 Enter the gateway IP address and press OK.

6 Confirm the new static settings. Select Yes to apply the new settings or,

select No to discard these changes.

7 After selecting Yes, the network interface will restart and you will be

presented Echo's Main Menu.

Editing DNS for Static IP Configuration

When using a static address, you must edit the Echo server's resolv.conf file.

This file contains the IP address to your DNS server(s) as well as domain search

paths.

1 From the main menu, select Reconfigure Networks.

2 Select DNS view/edit resolv.conf.

3 Using the editor, make sure your file contains at least the following two

lines: search and namesever

Where is your domain name and is the

IP address of your DNS server.

Virtual Appliance Installation & Setup | 15

4 Add more nameserver lines as needed for each

additional DNS server you want to include.

5 Press <Control> , then Y to save changes, and then press Enter to

save the file.

6 Select No changes to return to the Main Menu.

The Main Menu Once you have completed the initial setup process, the Main Menu screen is

your starting point for all future Echo modifications.

16 |Virtual Appliance Installation & Setup

Main Menu Options: Reference Chart

Table 1-1. Echo Main Menu Reference Chart

Main Menu Items Description

Set bwadmin password Select this to enter a new password for

the bwadmin account

Configure active directory Allows users to log into the web front

end using Active Directory credentials

via an LDAP query

Change time zone Select this to change the servers

current time zone

Change Hostname Select this to change the hostname of

the Echo server. The default hostname

is ws-broker

Enable/disable ssh server Select this to enable or disable the SSH

server. SSH is disabled by default.

You may wish to enable SSH if you

plan on accessing the command line of

the Echo server from another machine

Reconfigure networking Select this to:

Modify Static Network settings

Enable/disable DHCP

Manually edit the local DNS file

(resolv.conf)

Manually edit the /etc/network/interface

s file.

Configure Database The default database is SQLite. You may

choose to configure the external database

to use MS-SQL instead

Restart Echo Select this to reboot the Echo server

Halt machine Select this to shutdown the entire Echo

virtual machine

View Server Status This option displays current status of the

server and web interface

Virtual Appliance Installation & Setup | 17

Final Configuration Steps

DNS Configuration

On your DNS server, create an entry for

ws-broker. . that points to the IP address of the

Echo virtual machine. This allows the terminals to find the Echo server

automatically.

Where is your domain name and is the top level

domain. For example:

ws-broker.myXyzConsulting.com

ws-broker.HiTechSolutions.net

ws-broker.development.org

Alternative Configuration for Environments Without DNS

If you do not have access to a DNS server, you can add the IP address of the

server to your thin client by following these steps.

Follow these steps on each thin client you want to manage with Echo.

1 In the System Tray, double-click Echo Agent.

2 In the System Information window, click Change Management Server.

18 |Virtual Appliance Installation & Setup

3 Enter the IP address instead of the domain name ws-broker and click

OK.

Virtual Appliance Installation & Setup | 19

Firewall Ports

Table 1-2. What Ports Need to be Open for Echo Functionality

Port Protocol Components Purpose

80 TCP Echo Server HTTP Standard web port for the

Echo Web UI

443 TCP Echo Server HTTPS Secure (SSL)

communication over http protocol

50000 TCP Echo Server,

Hosts, and

Terminals

Used by SOAP. This port needs to

be open on ALL devices within the

Echo environment.

Check Connectivity

Using a web browser, enter http://

Server> into your web browser address bar. You may have to bypass some security

warnings to access the login page. If the installation and setup was performed

successfully, the Echo Login screen is displayed.

20 |Virtual Appliance Installation & Setup

Additional Installation Steps for Advanced Configurations

NOTE: Please read the next two sections only if you are deploying more than one Echo Thin Manage Virtual Appliance in the same environment. If this does not apply to your environment, skip to Chapter 2, Learning Echo Basics.

Configure Devon IT Echo Management Console Dell Edition to Use MS-SQL Database

By default, Echo is configured to use a single SQLite database that is internal to

the Echo virtual machine. Echo can also use an MS-SQL database, and must do

so when more than one Echo virtual machine is used. For example, if you plan

on deploying the Enterprise Architecture to take advantage of High Availability

features, then you must follow these steps:

1 Visit easysoft.com/member/login.phtml to register for an Easysoft

ODBC driver authorization code.

NOTE: Be advised that Easysoft is not controlled by Devon IT or Dell. Any usage of Easysoft products are the responsibility of the administrator to implement and troubleshoot.

2 Select Configure Database from the Echo virtual machine's Main Menu

screen.

3 Click Select and configure a different database from the Database

Configuration menu.

4 Select mssql from the Select a Database menu.

5 Select Install Easysoft ODBC Driver from the Easysoft ODBC

Installation menu. This will launch the driver installation script.

6 Press to read the end-user license agreement. Type Yes at the

first prompt to accept the license.

7 Keep pressing until you see Running the License Application.

Choose option [2] from the menu.

8 Enter your Name, Company Name, and email address at the

appropriate prompts. The other questions can be left blank.

9 You will see How would you like to obtain the license? Select option

[1].

Virtual Appliance Installation & Setup | 21

10 Select [0] Exit at the next menu.

11 Press at each remaining prompt to use the default settings.

12 When you return to the mssql/ODBC configuration menu, configure the

database name, IP address, port, and username for your mssql

database.

13 When finished, choose Keep Current Settings to accept your settings

and return to the Main Menu.

14 Select Restart Echo from the Main Menu to activate the database

connection.

Configure Devon IT Echo Management Console Dell Edition to Use MySQL Database

You can choose to connect to a MySQL database. To configure your

management server with your MySQL database:

1 Select Configure Database from the Main Menu.

2 Select Select and Configure a Different DatabaseMySQL.

3 Enter the appropriate values for the IP address, port, username,

password, and database fields that correlate to your MySQL server.

4 Select Keep Current Settings and select OK. Press .

5 Select Restart Echo from the Main Menu to activate the database

connection.

22 |Virtual Appliance Installation & Setup

Troubleshooting a Bad Connection Make sure that your Echo appliance has network connectivity and that data packets can

flow to and from the appliance. You can switch to a different virtual terminal, or try in

the appliance itself by hitting and the right arrow key. Once at the terminal

prompt you will see ws-broker login: _.

You can log in using the username bwadmin and the password which was set during the

initial configuration of the Echo management server. Test network connectivity by

pinging remote machines to ensure the appliance can see machines out on the network.

Also ping your Echo server from a thin client to make sure the device can see the server.

If you are unable to ping to or from the server, double-check your network settings and

make sure that port 50000 is open on the network.

Learning Echo Basics | 23

2 Learning Echo Basics

Terminology You should familiarize yourself with the following list of terms, as they are used

throughout this document.

Terminal-This is the device to which the screen, keyboard and mouse are

attached.

Session-This is a network connection between a thin client and a host,

with the display and USB components connected.

CMS-This is the Connection Management Server (CMS), which manages

connections between thin clients and hosts. The Echo Thin Manage

Virtual Application is a CMS.

Cloning- This is a process of copying the profiles, settings, or images

from one terminal in order to make them available for application on other

terminals.

24|Learning Echo Basics

Accessing the Echo Web-Based Interface 1 Using a web browser, type the following URL into the address

http:// and

press .

NOTE: There is a security certificate warning that may appear when connecting to the server. Click Yes to continue.

2 Enter bwadmin as the Username and Echo password set up during

installation. Press . If Echo is properly configured, and DNS

settings are correct, you will see the Echo Administration Screen.

The Echo Administration Screen The Echo Administration Screen is divided into three main sections. The left-

hand side displays the navigation bar with tabs. The central area of the screen is

where the various inventory tables are displayed, depending on which tab you

select. To the right of the screen is where specific information is displayed in

detail panes relevant to your selections in the table display.

The Terminals Table

The Terminals table is where you can view the individual terminals being

managed by the Echo software. Information such as the Name, Location,

Description, and many other details of each terminal can be viewed here.

Dell terminals and desktop access devices have a service called the Echo Agent

that communicates with the Echo managed server. The Echo Agent announces

its presence to the Echo server by continuously sending XML-based messages

known as heartbeats, which occur every 60 seconds by default. As the agent

heartbeats into the server, information about that device is displayed in the

Terminals table.

Learning Echo Basics | 25

The Connections Table

Terminals have the ability to connect to remote servers utilizing various types of

protocols. The Connections table is where you can go to create, manage, and edit the

RDP, ICA, VDI, and other connections you have available.

The Profiles Table

A key function of the Echo software is the creation and application of Profiles

in order to effectively manage the settings applied to individual terminals

remotely. A profile can contain a wide variety of settings that can then be

applied to individual terminals as the user sees fit. The Profiles table is where

you can create, manage, and edit the profiles that are at your disposal.

The Disk Images Table

A Disk Image is a file that can be created in order to combine many different settings

and profiles into one complete package. While creating Profiles and editing Terminal

Settings provide ways to customize terminals, creating a Disk Image allows the user to

combine multiple profiles and settings packages, as well as an operating system, into a

single resource. Utilizing disk images can greatly simplify the management process.

26|Learning Echo Basics

The Terminal Settings Table

Terminal Settings are the display, sound, keyboard, mouse, and password

configurations for that particular terminal. Administrators can use Echo to clone these

settings from one terminal, store them within the Echo Thin Client Settings database,

and then apply them to other terminals.

NOTE: For more information on how to configure display, sound, keyboard, mouse, and password configurations, please refer to your DeTOS, WES 2009, or WES7 guide. Details on how to alter these settings, install MUI packs, and select languages can be found there.

The Certificates Table

Certificates can be added into the Echo Management software and seen in the

Certificates table. These certificates can then be pushed down to terminals through the

Terminals table.

NOTE: Certificates can only be used in this manner on thin clients that are running the DeTOS operating system.

The Details Pane

Additionally, certificates can be incorporated into Profiles or Disk Images.When a

selection is made in any of the inventory tables, panes will open up on the right

hand side of the screen. Depending on what has been selected, these panes

allow you to make changes to different aspects of the selection. The available

options will be explained in more depth in their individual sections. The Name

and Details pane is the most common and is highlighted below.

Learning Echo Basics | 27

NOTE: You can select more than one object in the various tables. Press the key and left-click on choices in the table to add individual terminals to the selection. Hold the key and left-click on the options in the table to select every terminal between the two items that you have selected.

The Context Menu

Right-clicking a highlighted selection the Terminals table displays a Context

Menu with various actions that can be performed on that selection. A context

menu item that has an arrow beside it indicates that sub-menu options are

available for this action. The context menu is the main menu where Echo

Administrators will be applying changes to terminals.

Searches The Search bar, located on the upper right-hand side of each inventory table,

allows you to search that table for specific information. A search scans all

possible fields in each inventory table, so it is possible to narrow the visible

items based on the specified criteria. Finding terminals that share a common IP

address, have the same model type, or use the same profile are a few of the

many uses of this function. For example, if an administrator has to perform an

update on all terminals running DeTOS, typing DeTOS into the search field

displays only those terminals in the inventory table. The administrator can then

perform updates with a more focused view of the terminals being managed.

As information is entered into the Search field, the inventory table will

automatically update and display the items that match your search criteria.

NOTE: It is possible to narrow the results down to only focus on particular fields. For example: to match the word "lab," but only in the location field, use location:lab.

28|Terminal Management

3 Terminal Management

Echo Agent Updates The Echo Agent is a service that runs on terminal devices and communicates

with the Echo server. Periodically, Dell releases new Agent setup programs that

provide additional functionality. This section outlines the steps for updating a

new Agent to your inventoried terminal using the Echo software.

Where to Download the Latest Echo Agent

Visit support.dell.com to locate and download the latest Devon IT Echo Agent

software used for communicating your OptiPlex FX130 and FX170 thin clients

with the Devon IT Echo Management Console Dell Edition software.

How to Update the Echo Agent on Your Terminals

1 From the Terminals table, select the terminal or terminals that need to be

updated and right-click on a selected terminal to view the Context Menu.

2 Select Update Echo Agent in the context menu.

3 The Name and Details pane on the right-hand side displays the terminal

name(s) you are about to update. Click the Choose File button and

navigate to the new Echo Agent Setup executable downloaded on your

local system.

Terminal Management | 29

4 Click Submit to enter your changes.

The message Echo agent request sent is displayed. The new

agent begins installing itself on the actual device. This may take 30-60

seconds. Once this installation has finished and the new agent heartbeats back

to the Echo server, the Agent Version column for that terminal displays the

new version number. The image below shows the Agent Version column.

Custom Icons Administrators can use customized icons for individual connections. Using

DeTOS-based operating systems and the Echo software, administrators can

upload their own pictures through their web browsers. The uploaded image can

then be used as the desktop icon for all of the various connections on the DeTOS

Desktop. This section describes how to use your own images locally as Desktop

icons.

NOTE: Custom icons at this time only work with DeTOS terminals, not Windows-based terminals.

How to Upload an Image

1 Under the Maintenance tab, select Icons.

2 Above the Icons inventory table, select Add Icon.

3 Type a name in the Name field in the Name and Details pane. This is

the alias that Echo will give the image you are uploading. This can later

be attached to different connections.

30|Terminal Management

4 Use the Choose File button to launch a window that will allow you to

explore your local machine to find an image to upload. Highlight the

image and select Open.

5 Click the Add button at the top of the Name and Details pane. An

Icon Added message is displayed, and the new icon is immediately

displayed in the Icons inventory table.

How to Customize a Desktop Icon

Uploading the image into Echo is the first step to customizing your desktop

icons. Now we have to add the icon to connections. This can be done by

selecting the Connections tab in the navigation bar. To edit current connections,

follow this procedure:

1 From the table of inventoried connections, select the desired connection

to select it.

2 In the Name and Details pane, there is a dropdown menu labeled Icon.

Click on this to view the list of available options.

3 Choose the icon from the dropdown menu. It has the same alias as the

one given by the administrator during upload.

Terminal Management | 31

4 After selecting the custom image, click Update above the pane to save

your changes.

5 In the Connections table a new icon is displayed on the left side of the

connection in the Icon column. All of the custom icons applied to

connections are listed in that column.

32|Terminal Management

Echo Cloning Overview The following types of clones can be created using Echo:

Connections-Terminals have the ability to connect to remote servers

utilizing various types of protocols. The RDP protocol is used to connect

to Microsoft Windows Terminal Servers. The ICA protocol is used to

establish connections to Citrix servers. The VDI protocol, used by the

VMware View Client, allows a user to connect to a VMware View Server.

Administrators can use the Echo software to clone these types of

connections from one terminal, store them within their Echo Connections

database, and then apply them to other terminals.

Terminal Settings-Terminal settings are the display, sound, keyboard,

mouse, and password configurations for that particular terminal.

Administrators can use Echo to clone these settings from one terminal,

store them within the Echo Thin Client Settings database, and then apply

them to other terminals.

Profiles- Profiles are a way to combine multiple choices from both the

Terminal Settings and Connections configurations to create an

arrangement of options tailored to the needs of the user. Administrators

can use Echo to clone specific profiles to be applied to whichever

terminals require these combined settings.

Disk Images-The fourth cloning option that Echo offers is the ability to

clone the entire disk image of a terminal. A disk image includes

everything that is stored on the DOM on that terminal, including the

operating system itself. This does not include BIOS settings that have

been saved elsewhere. Disk image clones are inventoried and managed

by name within the Echo Disk Images database, but are physically stored

on an NFS share, CFIS, or FTP server on your local area network.

Terminal Management | 33

Cloning Connections Echo allows administrators to clone individual connections from a thin client

and save them in the Echo database. Administrators can easily create a

connection like VMware View or Citrix on a terminal and then propagate it to

all of their other terminals via a profile. All connections can be cloned, and the

most common are listed below:

RDP- One or more .rdp configuration files used for connecting to

Microsoft Terminal Servers.

ICA- One or more .ica configuration files used for connecting to Citrix

servers.

VMware- The connection settings and configurations for the VMware

View client.

Firefox- The local web browser and its starting URL.

How to Clone Connections

1 From the table of inventoried terminals, select the terminal you want to

clone connections from and then right-click the selection to open the

Context Menu.

2 In the Context Menu, go to ConnectionClone from Terminal.

34|Terminal Management

3 The details pane on the right-hand side displays the available connections

you can clone from this terminal.

4 Under Connections, select one of the connections listed. To select

multiple connections, choose another from the dropdown menu and it will

be added to the list.

5 Click the Submit button. You receive a success message when the clone

is complete.

6 In the Connections tab, you can see your recently cloned connection

entry now in the inventory table.

Applying Connections to a Terminal

1 From the table of inventoried Terminals, left-click on a terminal and

then right-click on it to view the Context Menu.

2 In the Context Menu, go to Connection Apply to Terminal.

3 In the Select Connections pane, select which connections you want to

apply from the dropdown menu. To select multiple connections, simply

choose another from the dropdown menu and it will be added to the list.

Terminal Management | 35

4 Click the Submit button. You will receive a success message when the

connection is applied.

When you apply connections to terminals, the actual ICA and RDP files are

saved under C:\Devon IT\Citrix and C:\Devon IT\rDesktop,

respectively. Shortcuts to these files are automatically created on the User and

Administrator desktops. The end-user can simply double-click these shortcuts

to initiate the connection.

36|Terminal Management

NOTE: There are a few differences in the way VMware View client connections are handled by Windows, as compared to RDP and ICA connections. Only one VMware View client connection can exist per user. The configuration settings for a VMware View client connection are stored in the User account's registry hive, not in flat files like RDP and ICA. This is simply the nature of VMware's View client program and not in any way a limitation with Echo Thin Manage Virtual Appliance.

Cloning Terminal Settings Echo allows you to clone the following terminal settings:

Display-The screen resolution, color depth, and refresh rate of the

primary display device.

Input-The keyboard and mouse settings.

Password-Configuration settings for the DeTOS Control Panel password

(DeTOS-only).

Sound-Settings for the master volume and mute control.

Time-Settings for the time zone.

Agent Password-The password that has been set to access the DeTOS

control panel on that terminal.

Persistence-The settings for persistence that have been chosen for that

terminal.

NOTE: The Agent Password and Persistence settings are only available to be cloned from terminals running DeTOS and do not apply to WES units.

Terminal Management | 37

How to Clone Terminal Settings

1 From the Terminals inventory table, left-click to select the terminal and

then right-click to bring up the Context Menu. Select Terminal

SettingsClone from Terminal.

2 The details pane on the right-hand side will display a form with two

sections: Name and Details and Select Modules to Clone.

Name-Enter a name for this clone. This name will be the name that

Echo refers to for these settings in the future.

Description-Enter a short description for this clone.

Terminal Settings Modules-Select the type of settings you would like

to clone. You can select as many options as there are in the dropdown

menu and the selected modules will appear in a list below.

3 Click the Submit button. After a few seconds you will receive a success

message.

4 Open the Terminal Settings tab on the left-hand side. The settings you

just cloned should be listed in the inventory table now.

38|Terminal Management

Applying Settings to a Terminal

1 From the Terminals inventory table, left-click to select the terminal and

then right-click to bring up the Context Menu. Select Terminal

SettingsApply to Terminal.

2 From the Terminal Settings dropdown list in the Select Terminal

Settings pane, select the saved settings clone you want to apply.

3 Optionally, if you would like to reboot the terminal after the settings have

been applied, then select the checkbox called Reboot after Applying. If

your new settings include network changes, then you may want to

consider enabling this checkbox. Otherwise, you may leave this box

unchecked.

4 In the list of modules, select which settings module you want to apply.

You can select as many options as there are in the dropdown menu and

the selected modules will appear in a list below. You must select at least

one module even if it is the only one available.

5 Click the Submit button to apply these settings to your terminal. You

will receive a success message once they have been applied.

Terminal Management | 39

Profiles The profile feature in Echo allows you to assign terminal connections and

settings with one or more terminal. Profiles are useful for administrators that

wish to effect updates on many terminals at once. For instance, sometimes it

becomes necessary to change the details of a connection that is used for multiple

terminals. If a profile has already been applied to those terminals that contains

the connection details, simply updating the connection details in Echo will

automatically adjust the terminals to use these new settings. The next two

sections describe the necessary steps for creating and applying Echo profiles.

How to Create a Profile

1 Open the Profiles tab to be taken to the profile inventory table.

2 Left-click on Add Profile above the inventory table. Five detail panes

will open on the right-hand side.

Name-Enter a name for this profile.

Description- A description assigned to the profile.

Mode-Select between the following profile application options:

Default Profile Apply to ALL terminals on the Echo server.

Terminal Details Apply to terminals by a specific detail such

as model, name, IP Address, or Operating System. This mode

overrides a Default profile. Opens the Terminal Details pane.

Select Terminals Manually select terminals by name. This

mode will override both Default and Terminal Detail profiles.

Opens the Terminals pane.

Terminal Details-Specify which details to narrow down the profile

application by in the available fields.

Terminals-Choosing Select Terminals as the Mode allows the Echo

Admin to manually choose terminals in this box.

Connections-Assign cloned connections to this profile by selecting one

or more entries in the list. You may also choose to select none at all.

Terminal Settings-Assign cloned settings to this profile by selecting

one or more entries in the list. You may also choose to select none at all.

40|Terminal Management

Certificates-A Firefox certificate (to bypass Certificate download

warnings) can be exported from your Mozilla Firefox settings and

imported into a profile to bypass the warning. In Firefox, select

OptionsOptionsAdvancedEncryptionView

CertificatesAuthorities.

Disk Image: In the drop-down menu, if the Echo Administrator adds an

image to the profile, Echo will re-image the terminal every time it boots

if it doesnt already have the specific image listed here.

3 Click the Submit button to create this profile. You will receive a success

message once it finished.

4 You will see your new profile entry now listed in the Profiles inventory

table.

Terminal Management | 41

Applying a Profile

Once you finish creating a profile as described in the section above, it will

automatically apply the associated connections and settings the next time the

terminals included in the Mode are rebooted. However, if you would like the

changes to take effect immediately, then you may manually apply the profile by

following the steps below.

1 From the table of inventoried Terminals, left-click to select a terminal

and then right-click to open the Context Menu, and then select

ProfileApply to Terminal.

2 From the dropdown list of Profiles, select which profile you want to

apply.

3 Click the Submit button. You will receive a success message when it is

finished.

4 Connection shortcuts are automatically created on the terminal's desktop.

The end-user can simply double-click these icons to initiate the

connection.

42|Terminal Management

Disk Image Cloning Echo allows you to perform full disk image cloning of your terminals, utilizing

FTP, CIFS, or NFS protocols.

NOTE: To create a disk image clone from a WES 2009 or WES7 terminal, FBWF must be disabled. See the WES 2009 or WES7 Administration Guide for instructions on how to do so.

How to Clone the Entire Disk Image

1 From the Terminals inventory table, left-click a terminal and then right-

click to open the Context Menu. Select Disk ImageClone from

Terminal.

2 The details pane on the right-hand side will display a Clone Disk Image

pane that contains a list of seven fields:

Name-Enter a name for this disk image.

Description-Enter a short description for this disk image.

Protocol: From the dropdown list, select either FTP, CIFS,

or FTP

FTP-Select this option if you will be using an internal FTP

server to store and retrieve Echo Thin Manage disk images.

CIFS-Select this option if you have a Local Area Network

(LAN) file-sharing CIFS server to store and retrieve Echo disk

images

NFS-Select this option if you have an available NFS share on

a Linux/Unix server to store and Echo retrieve disk images.

Image Location-Enter the protocol and location you will be using to

store your disk images.

NOTE: You may use a hostname or IP address. Examples include:

ftp://myServerName/path/to/my/image/myImageName.img and nfs://192.168.1.123/path/to/my/image/myXpeClone.img.

These above examples use .img extensions, but you may give it any extension you want or none at all. Also, be sure to include the protocol prefix in the location URL (ftp:// or nfs://).

Terminal Management | 43

Verify Image-Select this checkbox if you want to perform an md5

checksum upon completion of the clone. Please be aware that the

cloning process will take much longer to complete when this checkbox

is selected.

Username-If required, enter the username of an account that has

permissions to read and write to the image repository you specified in

the Image Location field above.

Password-If required, enter the password needed for the Username

specified above.

3 Click the Submit button to begin the cloning process. This process may

take 20-40 minutes, depending on the size of the terminal's flash disk and

network traffic.

44|Terminal Management

4 After completion, the newly cloned disk image can be seen in the

inventory table of the Disk Images tab.

Applying a Disk Image to a Terminal

NOTE: When applying disk images to your terminals, be sure you are using the correct image for that particular model, otherwise you may render that terminal unbootable. Should a terminal become unbootable, a re-imaging guide can be found at support.dell.com/support.

1 From the Terminals inventory table, left-click to select a terminal and

then right-click to open the Context Menu. Select Disk ImageApply

to Terminal. To re-image more than one terminal at a time, hold down

the key while selecting other terminals, or use the key to

select a range of terminals.

2 From the Disk Image Name dropdown list on the Select Disk Images

pane, select the image file you want to apply.

NOTE: Using the search function while performing disk image applications is advised. For example, by searching for FX170 DeTOS will cause only FX170 terminals running DeTOS to be displayed. By utilizing the search function, administrators can avoid accidentally applying a disk image to a terminal of the wrong type or that is running a different OS.

Terminal Management | 45

3 Click the Submit button to begin the re-imaging process.

The terminal will reboot and begin re-imaging its flash media with the selected image.

This re-imaging process may take 20-40 minutes, depending on the size of the image

and network traffic. During this time, there is no agent to heartbeat into the Echo server,

and therefore the timestamp in the Last Contact field will remain unchanged. Once the

re-image is complete and the terminal does its final reboot, the agent will heartbeat into

the server, which in turn will update the Last Contact field. This update to the current

time in the Last Contact field is your cue that the re-imaging process is complete.

46|Terminal Management

Supplied Disk Images New OS images can be added to your Devon IT Echo Management Console

Dell Edition inventory.

Visit support.dell.com to locate and download the latest DeTOS operating

system image for re-imaging your OptiPlex FX130 and FX170 thin clients.

NOTE: Only the OptiPlex FX170 has the option to download and re-image the Windows Embedded Standard (WES) operating system image, which is also located at support.dell.com.

NOTE: Make sure you download the proper image from support.dell.com. When

updating a disk image you will need to use partial disk images that contain only the

operating system portion instead of the full disk image that contains both the

operating system partition as well as the Update partition. These partial disk

images will be recognizable by the part1 found in the file name.

How to Add a Disk Image

1 Once you have downloaded the disk image from support.dell.com, copy

that image over to your FTP server or NFS shared directory.

2 From the Disk Images tab, left click on the Add Disk Image button

above the inventory table.

3 The detail panes on the right-hand side will display various fields used to

add the disk image.

Name-Enter a name for this disk image.

Description-Enter a short description for this disk image.

Protocol: From the dropdown list, choose your server:

FTP: Select this option if you will be using an internal FTP

server to store and retrieve Echo disk images.

CIFS: Select this option if you have a Local Area Network

(LAN) file-sharing CIFS server to store and retrieve Echo disk

images.

NFS: Select this option if you have an available NFS share on

a Linux/Unix server.

Terminal Management | 47

Image Location-Enter the location to where your disk image resides.

NOTE: You may use a hostname or IP address. Examples: ftp://myServerName/path/to/my/image/

image> and nfs://192.168.1.123/path/to/my/image/ dell disk image>.

Username- If required, enter the username of an account that has

permissions to read & write to the image repository you specified in the

Image Location field above.

Password- If required, enter the password needed for the Username

specified above.

Configuration File- If Toggle Import is on, click Browse to select a

Config file on your local machine. If Toggle Import is not on, fill the

following fields:

Model-Enter the model name associated with this image*.

Operating System-Select the desired OS from the dropdown

menu.

4 Click the Submit button to add this disk image.

5 You will receive a success message. In the Disk Images tab, the

inventory table will now contain your recently added disk image. See

section titled, Applying a Disk Image to a Terminal, for instructions on

how to apply the disk image to your terminals.

48|Maintenance

4 Maintenance

Backing Up Your Server You can backup your server from the main Maintenance tab. The method used

is referred to as a 'Hotcopy' since the backup is created while the system is

running. There is no need to stop or suspend the Echo server for the backup. To

execute a Hotcopy, perform the following procedure:

1 In the Maintenance tab, open the Save/Restore Server Config

subsection.

2 Click on Save Server Configuration.

3 After selecting this option, the panel on the right-hand side of the web

interface displays the Save Hotcopy pane (pictured below) and lists

several checkbox options, along with OK and Cancel buttons. Select the

checkbox next to all of the Items, Logs, and Appliances you wish

to save in the configuration file and then click Save to start the backup

process.

Maintenance | 49

4 The result of the Hotcopy will create a binary (.BIN) backup file that will

be downloaded to your local machine. Click Save File and make a note

of where you save this file, as you will need it in the future to perform a

restore.

Server Restore A restore deletes all existing configuration and data on your Echo Server and

overwrite it with the information contained in a previously created Hotcopy

backup file. To perform a restore, follow these steps:

1 In the Maintenance tab, open the Save/Restore Server Config

subsection.

2 Click on Restore Server Configuration.

3 After selecting this option, the Restore Hotcopy pane on the right-hand

side of the web interface displays will open. Under the Choose File

button, take notice of the Items to Restore, Logs to Restore, and

Appliance Settings to Restore categories and their respective options.

4 Click the Choose File button to search for the Hotcopy backup file on

your local machine. Double click the Hotcopy .BIN file to bring the file

path to the text box.

5 At this time, the administrator restoring the configuration file can choose

which settings (by category) to restore and which settings can be ignored.

Any settings that are not selected to be restored will remain as they are on

the current system setup.

50|Maintenance

6 After the path to the backup file has been entered, click the Restore

button to begin the restore. Once the restore process is finished, you will

receive a Complete message in the information pane.

Maintenance | 51

Appliance Upgrades The following is the recommended procedure for upgrading your Echo

Appliance to a newer version.

1 Backup-Backup your servers current configuration and data prior to

performing an upgrade using the Hotcopy procedure. Refer to section

Backing up your Server for details on this step.

2 Upgrade-

a. Shutdown the Echo Appliance Server (Select option 9, Halt

Machine, from the Main Menu).

b. Visit support.dell.com to locate and download the latest Devon

IT Echo Management Console Dell Edition appliance.

c. Extract the contents and point your VMware Server to the

new .ova file.

d. Restart the virtual appliance.

3 Restore-Once the upgrade is finished and the new appliance is back

online, restore your Echo Server. Refer to section Server Restore for

details on the restore process.

52 |Getting Help

5 Getting Help

Contacting Dell For customers in the United States, call 800-WWW-DELL (800-999-3355).

Dell provides several online and telephone-based support and service options.

Availability varies by country and product, and some services may not be

available in your area. To contact Dell for sales, technical support, or customer

service issues:

1 Visit support.dell.com.

NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, or Dell product catalog.

2 Click your country/region at the bottom of the page. For a full listing of

countries/regions click All.

3 Click All Support from Support menu.

4 Select the appropriate service or support link based o