Dell PowerEdge 700 Server Installation Guide PDF
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Summary of Content for Dell PowerEdge 700 Server Installation Guide PDF
Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Introduction
Indicators and Codes
Finding Software Solutions
Running System Diagnostics
Troubleshooting Your System
Installing System Options
Installing Drives
Getting Help
Jumpers and Connectors
I/O Connectors
Abbreviations and Acronyms
Notes, Notices, and Cautions
Abbreviations and Acronyms
For a complete list of abbreviations and acronyms, see "Abbreviations and Acronyms."
Information in this document is subject to change without notice. 2003 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, Dell Precision, Dimension, Inspiron, OptiPlex, Latitude, DellNet, PowerVault, PowerApp, and Axim are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft, MS-DOS, and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Initial release: November 2003
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
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Jumpers and Connectors Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
JumpersA General Explanation
System Board Jumpers
System Board Connectors
Disabling a Forgotten Password
This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.
JumpersA General Explanation
Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to change jumper settings on circuit boards or drives.
Jumpers
Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an example of a jumper.
Figure A-1. Example Jumpers
A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 12. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1.
Figure A-2 shows the location and default settings of the system jumper blocks. See Table A-1 for the designations, default settings, and functions of the system's jumpers.
System Board Jumpers
Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings.
Figure A-2. System Board Jumpers
CAUTION: Ensure that the system is turned off before you change a jumper setting. Otherwise, damage to the system or unpredictable results may occur.
Table A-1. System Board Jumper Settings
System Board Connectors
See Figure A-3 and Table A-2 for the location and description of system board connectors. Figure A-3 also lists expansion slot numbers, buses, and bus operating speeds.
Figure A-3. System Board Connectors
Jumper Setting Description
PSWD_EN (default) The password feature is enabled.
The password feature is disabled.
NVRAM_CLR (default) The configuration settings are retained at system startup.
The configuration settings are cleared at next system startup.
NOTE: You can store a spare, unused jumper plug on one pin of the NVRAM_CLR jumper block.
jumpered unjumpered
Table A-2. System Board Connectors
Disabling a Forgotten Password
The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The PSWD_EN jumper enables these password features or disables them and clears any password(s) currently in use.
Connector Description
12V Power supply
BACK FAN Back system fan
BATTERY System battery
COM1/LPT/VGA Serial, parallel, and video
CPU Processor
DIMMn_x Memory modules (4)
FDD Diskette
FRONT_FAN Front system fan
FRONT_PANEL Front panel
INTRUDER Chassis intrusion
KB/MS PS/2 keyboard and mouse
LAN1 NIC
PRIMARY IDE Primary IDE
PWR CONN Power supply
SATA PORT0 SATA port 0
SATA PORT1 SATA port 1
SLOTn Expansion slots:
l 12: 32-bit/33-MHz l 35: 64-bit/66-MHz
SYS_MGMT Remote access controller
USB USB
1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
3. Lay the system on its right side.
4. Remove the cover. See "Removing the Cover" in "Troubleshooting Your System."
5. Remove the PSWD_EN jumper plug.
See Figure A-2 to locate the jumper on the system board.
6. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
7. Stand the system upright.
8. Replace the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
The existing passwords are not disabled (erased) until the system boots with the PSWD_EN jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.
10. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
11. Remove the bezel. See "Removing the Bezel" in "Troubleshooting Your System."
12. Lay the system on its right side.
13. Remove the cover "Removing the Cover" in "Troubleshooting Your System."
14. Install the PSWD_EN jumper plug.
See Figure A-2 to locate the jumper on the system board.
15. Install the cover. See "Replacing the Cover" in "Troubleshooting Your System."
16. Stand the system upright.
17. Replace the bezel. See "Installing the Bezel" in "Troubleshooting Your System."
18. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
19. Assign a new system and/or setup password.
To assign a new passwords using the System Setup program, see "Assigning a System Password" in your User's Guide.
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CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.
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I/O Connectors Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Serial Connector
Parallel Connector
PS/2-Compatible Keyboard and Mouse Connectors
Video Connector
USB Connector
Integrated NIC Connector
Network Cable Requirements
I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal information for these connectors. Figure B-1 illustrates the connectors on the system.
Figure B-1. I/O Connectors
Table B-1 shows the icons used to label the connectors on the system.
Table B-1. I/O Connector Icons
Icon Connector
Serial connector
Parallel connector
Mouse connector
Keyboard connector
Video connector
USB connector
NIC connector
Serial Connector
Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin D- subminiature connector.
Serial Connector Autoconfiguration
The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.
Before adding a card that remaps the COM connectors, check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation.
Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.
Figure B-2. Serial Connector Pin Numbers
Table B-2. Serial Connector Pin Assignments
Parallel Connector
The integrated parallel connector, intended primarily for use by printers that require data in parallel format, uses a 25-pin D-subminiature connector on the system's back panel. The default designation of the system's parallel connector is LPT1. If you add an expansion card containing a parallel connector configured as LPT1 (IRQ7, I/O address 378h), use the System Setup program to remap the integrated parallel connector. See "Using the System Setup Program" in the User's Guide. Figure B-3 illustrates the pin numbers for the parallel connector and Table B-3 defines the pin assignments for the connector.
Figure B-3. Parallel Connector Pin Numbers
NOTE: COM2 is reserved for a remote access controller.
NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same time. In addition, if you install one or more expansion cards with serial connectors designated as COM1 and COM3, the integrated serial connector is disabled.
Pin Signal I/O Definition
1 DCD I Data carrier detect
2 SIN I Serial input
3 SOUT O Serial output
4 DTR O Data terminal ready
5 GND N/A Signal ground
6 DSR I Data set ready
7 RTS O Request to send
8 CTS I Clear to send
9 RI I Ring indicator
Shell N/A N/A Chassis ground
Table B-3. Parallel Connector Pin Assignments
PS/2-Compatible Keyboard and Mouse Connectors
The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and Table B-4 defines the pin assignments for these connectors.
Figure B-4. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers
Table B-4. Keyboard and Mouse Connector Pin Assignments
Video Connector
Pin Signal I/O Definition
1 STB# I/O Strobe
2 PD0 I/O Printer data bit 0
3 PD1 I/O Printer data bit 1
4 PD2 I/O Printer data bit 2
5 PD3 I/O Printer data bit 3
6 PD4 I/O Printer data bit 4
7 PD5 I/O Printer data bit 5
8 PD6 I/O Printer data bit 6
9 PD7 I/O Printer data bit 7
10 ACK# I Acknowledge
11 BUSY I Busy
12 PE I Paper end
13 SLCT I Select
14 AFD# O Automatic feed
15 ERR# I Error
16 INIT# O Initialize printer
17 SLIN# O Select in
1825 GND N/A Ground
Pin Signal I/O Definition
1 KBDATA or MFDATA I/O Keyboard data or mouse data
2 NC N/A No connection
3 GND N/A Signal ground
4 FVcc N/A Fused supply voltage
5 KBCLK or MFCLK I/O Keyboard clock or mouse clock
6 NC N/A No connection
Shell N/A N/A Chassis ground
You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector.
Figure B-5. Video Connector Pin Numbers
Table B-5. Video Connector Pin Assignments
USB Connector
The system's USB connector supports USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and CD drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.
Figure B-6. USB Connector Pin Numbers
Table B-6. USB Connector Pin Assignments
NOTE: Installing a video card automatically disables the system's integrated video controller.
Pin Signal I/O Definition
1 RED O Red video
2 GREEN O Green video
3 BLUE O Blue video
4 NC N/A No connection
58, 10 GND N/A Signal ground
9 VCC N/A Vcc
11 NC N/A No connection
12 DDC data out O Monitor detect data
13 HSYNC O Horizontal synchronization
14 VSYNC O Vertical synchronization
15 NC N/A No connection
NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their maximum current ratings.
Pin Signal I/O Definition
1 Vcc N/A Supply voltage
2 DATA I Data in
3 +DATA O Data out
4 GND N/A Signal ground
Integrated NIC Connector
The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B- 7 illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connector.
Figure B-7. NIC Connector
Table B-7. NIC Connector Pin Assignments
Network Cable Requirements
The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions.
l Use Category 5 or greater wiring and connectors.
l Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).
For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.
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Pin Signal I/O Definition
1 TD+ O Data out (+)
2 TD O Data out ()
3 RD+ I Data in (+)
4 NC N/A No connection
5 NC N/A No connection
6 RD I Data in ()
7 NC N/A No connection
8 NC N/A No connection
NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.
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Abbreviations and Acronyms Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
A
ampere(s)
AC
alternating current
ADC
analog-to-digital converter
ANSI
American National Standards Institute
APIC
Advanced Peripheral Interrupt Controller
ASIC
application-specific integrated circuit
BIOS
basic input/output system
BMC
baseboard management controller
bpi
bits per inch
bps
bits per second
BTU
British thermal unit
C
Celsius
CD
compact disc
CGA
color graphics adapter
cm
centimeter(s)
CMOS
complementary metal oxide semiconductor
COM
communications
cpi
characters per inch
cpl
characters per line
CPU
central processing unit
DAC
digital-to-analog converter
DAT
digital audio tape
dB
decibel(s)
dBA
adjusted decibel(s)
DC
direct current
DDR
double-data rate
DIMM
dual in-line memory module
DIN
Deutsche Industrie Norm
DIP
dual in-line package
DMA
direct memory access
DOC
Department of Communications (in Canada)
dpi
dots per inch
DRAM
dynamic random-access memory
DS/DD
double-sided double-density
DS/HD
double-sided high-density
ECC
error checking and correction
EDO
extended-data out
EGA
enhanced graphics adapter
EIDE
enhanced integrated drive electronics
EMI
electromagnetic interference
EMM
expanded memory manager
EMS
Expanded Memory Specification
EPP
Enhanced Parallel Port
EPROM
erasable programmable read-only memory
ESD
electrostatic discharge
ESDI
enhanced small-device interface
ESM
embedded server management
F
Fahrenheit
FAT
file allocation table
FCC
Federal Communications Commission
ft
feet
g
gram(s)
G
gravities
GB
gigabyte(s)
GUI
graphical user interface
Hz
hertz
I/O
input/output
ID
identification
IDE
integrated drive electronics
IRQ
interrupt request
K
kilo- (1024)
KB
kilobyte(s)
KB/sec
kilobyte(s) per second
Kb
kilobit(s)
Kbps
kilobit(s) per second
kg
kilogram(s)
kHz
kilohertz
LAN
local area network
lb
pound(s)
LCD
liquid crystal display
LED
light-emitting diode
LIF
low insertion force
LN
load number
lpi
lines per inch
LVD
low voltage differential
m
meter(s)
mA
milliampere(s)
mAh
milliampere-hour(s)
MB
megabyte(s)
Mb
megabit(s)
Mbps
megabit(s) per second
MBR
master boot record
MDA
monochrome display adapter
MGA
monochrome graphics adapter
MHz
megahertz
mm
millimeter(s)
ms
millisecond(s)
MTBF
mean time between failures
mV
millivolt(s)
NIC
network interface controller
NiCad
nickel cadmium
NiMH
nickel-metal hydride
NMI
nonmaskable interrupt
ns
nanosecond(s)
NTFS
NT File System
NVRAM
nonvolatile random-access memory
OTP
one-time programmable
PAL
programmable array logic
PCI
Peripheral Component Interconnect
PCMCIA
Personal Computer Memory Card International Association
PDB
power distribution board
PDU
power distribution unit
PGA
pin grid array
PIC
personal identification code
POST
power-on self-test
ppm
pages per minute
PQFP
plastic quad flat pack
PSDB
power-supply distribution board
PS/2
Personal System/2
PXE
preboot execution environment
RAID
redundant arrays of independent disks
RAC
remote access controller
RAM
random-access memory
RCU
Resource Configuration Utility
REN
ringer equivalence number
RFI
radio frequency interference
RGB
red/green/blue
ROM
read-only memory
rpm
revolutions per minute
RTC
real-time clock
SATA
serial ATA
SBE
single bit ECC
SCSI
small computer system interface
sec
second(s)
SEC
single-edge contact
SEL
system event log
SDRAM
synchronous dynamic random-access memory
SIMM
single in-line memory module
SMB
server management bus
SMI
system management interrupt
SNMP
Simple Network Management Protocol
SRAM
static random-access memory
SVGA
super video graphics array
TFT
thin film transistor
tpi
tracks per inch
UMB
upper memory block
UPS
uninterruptible power supply
USB
universal serial bus
V
volt(s)
VAC
volt(s) alternating current
VDC
volt(s) direct current
VGA
video graphics array
VLSI
very-large-scale integration
VRAM
video random-access memory
VRM
voltage regulator module
W
watt(s)
WH
watt-hour(s)
XMM
extended memory manager
XMS
eXtended Memory Specification
ZIF
zero insertion force
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Introduction Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Other Documents You May Need
Obtaining Technical Assistance
The system includes the following service features to make troubleshooting and repair easy and effective:
l Embedded server management hardware, which monitors temperatures and voltages throughout the system.
l System diagnostics, which checks for hardware problems (if the system can boot)
System upgrade options are offered, including:
l Processors
l System memory
l Expansion-card options, including RAID controller cards
l SATA or SCSI hard drives
l IDE or SCSI tape backup devices
l IDE CD, DVD, and CD-RW/DVD drives
Other Documents You May Need
l The Getting Started Guide provides an overview of initially setting up your system.
l The User's Guide provides information about system features and technical specifications.
l Systems management software documentation describes the features, requirements, installation, and basic operation of the software.
l Operating system documentation describes how to install (if necessary), configure, and use the operating system software.
l Documentation for any components you purchased separately provides information to configure and install these options.
l Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.
l Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Obtaining Technical Assistance
Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.
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The System Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.
NOTE: Always read the updates first because they often supersede information in other documents.
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Indicators and Codes Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly:
l System indicators
l System messages
l Beep codes
l Warning messages
l Diagnostics messages
l Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.
Front-Panel Indicators and Features
Figure 2-1 shows the front-panel features of the system. Table 2-1 describes the front-panel features.
Figure 2-1. Front Panel Features
Table 2-1. Front-Panel Features and Indicators
Front-Panel Indicators and Features System Beep Codes
Back-Panel Features Warning Messages
NIC Indicator Codes Diagnostics Messages
Hot-Plug SCSI Hard-Drive Indicator Codes Alert Messages
System Messages
Indicator or Feature
Description
Power button Turns system power off and on.
l If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than 4 seconds, the system power will turn off regardless of the current operating system state.
l If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.
The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see your User's Guide and the operating system's documentation.
Power indicator When the power indicator is on, the system is in a normal operating state. When the indicator is off, the system is off.
Back-Panel Features
Figure 2-2 shows the back-panel features of the system. Table 2-2 describes the back-panel features.
Figure 2-2. Back-Panel Features
Table 2-2. Back-Panel Features
NIC Indicator Codes
The NIC connector on the back panel has indicators that provide information on network activity and link status (see Figure 2-3). Table 2-3 lists the NIC indicator codes.
Figure 2-3. NIC Indicators
To exit from a power-saving state, briefly press the power button or click or move the mouse.
Hard-drive activity indicator
Flashes when data is being read from or written to the SATA hard drives that are connected to the integrated drive controller.
Component Description
Power connector Connects the system's power supply to a power source.
Cable tie Relieves strain on the power cable.
NIC indicators Provide information on NIC status. See "NIC Indicator Codes."
Expansion slots Provide two 32-bit/33-MHz, 5-V PCI slots and three 64-bit/33-MHz, 3.3-V PCI-X slots
I/O ports and connectors Connect peripheral devices to the system.
Table 2-3. NIC Indicator Codes
Hot-Plug SCSI Hard-Drive Indicator Codes
Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2-4). The indicators provide information on the status of the respective hard drive.
Figure 2-4. Hard-Drive Indicators
Table 2-4 lists the drive-status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.
The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.
Table 2-4. SCSI Hard-Drive Status Indicator Codes
Indicator Normal Operation Error Condition
Activity Flashing amber indicates that network data is being sent or received
When off at the same time that the link indicator is off, the network adapter is not connected to the network.
Link Steady green indicates that the network adapter is connected to a valid link partner on the network.
When off at the same time that the activity indicator is off, the network adapter is not connected to the network.
Drive-Status Indicator Indicator Code
Drive bay empty Off
Drive being prepared for operation, drive online Steady green
Drive being identified, prepared for removal, or drive offline Blinks green 3 times per second at equal intervals
Drive rebuilding Blinks green once per second
Drive failed Steady amber
System Messages
System messages appear on the screen to notify you of a possible problem with the system. Table 2-5 lists the system messages that can occur and the probable cause and corrective action for each message.
Table 2-5. System Messages
NOTE: If you receive a system message that is not listed in Table 2-5, check the documentation for the application that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.
Message Causes Corrective Actions
Address mark not found
Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SCSI Hard Drives," or "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
Alert! Back system fan was
not detected.
Specified fan is missing, faulty, or improperly installed.
See "Troubleshooting System Cooling Problems" in "Troubleshooting Your System."
Alert! Front system fan was
not detected.
Alert! Cover was previously
removed.
The chassis has been opened. Information only.
Alert! DIMM(s) n are
unsupported
BIOS detected DIMM SPD contains invalid value or SPD checksum failed.
Replace the defective memory module. See "Memory Modules" in "Installing System Options."
Alert! Invalid
configuration! When using a
single hard disk drive, SATA
Port 0 must be used.
SATA hard drive not connected to correct connector on system board.
If the system is configured with one hard drive, ensure that the drive's interface cable is connected to the SATA PORT0 connector on the system board. See Figure A-3 for connector location.
Alert! Mismatched DIMMs are
detected in bank(s): Bank n
Memory modules installed in the specified bank are not the same type and size; faulty memory module(s).
Ensure that all banks contain memory modules of the same type and size and that they are properly installed. If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System."
Alert! Previous back system
fan failure.
Specified fan failed before last system startup. Information only.
Alert! Previous front system
fan failure.
Alert! Previous thermal
event.
BIOS detected a thermal event before the last system startup.
Ensure that thermal grease is applied to the heat sink and the heat sink is installed properly. Ensure that the front and back system fans are functioning properly. See "Replacing the Processor" in "Installing System Options" and "Troubleshooting System Cooling Problems" in "Troubleshooting Your System."
Alert! Previous voltage
failure.
ESM detected sensor voltage out of range before last system startup.
Information only.
Amount of available memory
limited to 256 MB!
OS Install Mode is enabled in the System Setup program.
Disable OS Install Mode in the System Setup program (see "Using the System Setup Program" in your User's Guide).
Auxiliary device failure
Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.
See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System."
BIOS Update Attempt Failed!
Remote BIOS firmware update attempt failed. Retry the BIOS firmware update (see "Getting Help").
Caution! NVRAM_CLR jumper is
installed on system board.
Please run setup.
NVRAM_CLR jumper is installed. Remove the NVRAM_CLR jumper (see Figure A-2 for jumper location). Check the System Setup configuration settings (see "Using the System Setup Program" in your User's Guide).
Faulty diskette, diskette drive, CD drive, tape Replace the diskette. If the problem persists, see "Troubleshooting a
Data error
drive, or hard drive. Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System."
Decreasing available memory
Faulty or improperly installed memory modules. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Diskette drive n seek
failure
Incorrect configuration settings in the System Setup program.
Run the System Setup program to correct the settings (see "Using the System Setup Program" in your User's Guide).
Faulty or improperly installed diskette drive. See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
Diskette read failure
Faulty or improperly inserted diskette. Replace the diskette.
Diskette subsystem reset
failed
Faulty or improperly installed diskette drive. See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
Diskette write protected
Diskette write-protect feature activated. Move the write-protect tab on the diskette to the disabled position.
Drive not ready
Diskette missing or improperly inserted in diskette drive.
Reinsert or replace the diskette.
Embedded server management
error
Faulty or improperly installed remote access controller (RAC) or loose cable connection.
Ensure that the RAC's cable is properly connected. Ensure that the RAC is properly installed. See "Expansion Cards" in "Installing System Options." If the problem persists, see "Getting Help."
Error: More than one RAC
detected, system halted.
Two RACs are installed, or faulty or improperly installed RAC.
Ensure that there is only one RAC installed and that it is installed in the correct slot. Ensure that the RAC is properly installed. See "Expansion Cards" in "Installing System Options." If the problem persists, see "Getting Help."
Error: RAC cannot be used
with an add-in video card in
this slot.
Add-in video card is installed. Ensure that the RAC is installed in the correct slot. See "Expansion Cards" in "Installing System Options."
Error: RAC is not in the
correct PCI slot, system
halted.
The RAC card is not installed in the proper PCI slot.
Ensure that the RAC is installed in the correct PCI slot. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Error: Remote Access Card
initialization failure.
Faulty or improperly installed RAC. Ensure that the RAC is properly installed. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Gate A20 failure
Faulty keyboard controller; faulty system board. See "Getting Help."
General failure
Operating system corrupted or improperly installed.
Reinstall the operating system.
Hard disk controller failure
Incorrect configuration settings in System Setup program; improperly installed hard drive; loose interface or power cable; faulty hard-drive controller subsystem.
Run the System Setup program to correct the drive type setting (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting SCSI Hard Drives" or "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
Invalid memory configuration
detected. Potential
corruption exists!
Memory module installation guidelines have not been properly followed.
See "Memory Module Installation Guidelines" in "Installing System Options."
Keyboard controller failure
Faulty keyboard controller; faulty system board. See "Getting Help."
Keyboard data line failure
Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.
See "Troubleshooting the Keyboard" in "Troubleshooting Your System."
Keyboard failure
Keyboard stuck key failure
Memory address line failure
at address, read value
expecting value
Faulty or improperly installed memory modules. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Memory double word logic
failure at address, read
value expecting value
Memory odd/even logic
failure at start address to
end address
Memory write/read failure at
address, read value
expecting value
Memory allocation error
Faulty application program. Restart the application program.
Memory bank population
error!
Memory module installation guidelines have not been properly followed.
See "Memory Module Installation Guidelines" in "Installing System Options."
Memory parity interrupt at
address
Faulty or improperly installed memory modules. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Memory tests terminated by
keystroke
The spacebar was pressed during POST to terminate the memory test.
Information only.
No boot device available
Faulty or missing CD/diskette-drive subsystem, hard drive, or hard-drive subsystem.
Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, or CD- RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System."
No boot sector on hard- disk
drive
No operating system on hard drive. Check the hard-drive configuration settings in the System Setup program (see "Using the System Setup Program" in your User's Guide).
No timer tick interrupt
Faulty system board. See "Getting Help."
Non-system disk or disk
error
Faulty diskette, CD/diskette-drive subsystem, or hard-drive subsystem.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help."
Not a boot diskette
No operating system on diskette. Use a bootable diskette.
PCI BIOS failed to install
Loose cable(s) to expansion card(s); faulty or improperly installed expansion card.
Ensure that all appropriate cable(s) are securely connected to the expansion card(s). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Plug & Play Configuration
error
Error encountered while initializing PCI devices. Install the NVRAM_CLR jumper and reboot the system (see Figure A-2 for jumper location). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Primary drive n
configuration error
Primary drive n failure
Faulty or improperly installed hard drive. Ensure that the CD drive cables are properly connected. See "Troubleshooting a CD, DVD, or CD-RW/DVD Drive" in "Troubleshooting Your System."
Primary drive n not found
The specified drive on the primary channel of the integrated hard drive controller is set to Auto in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable.
Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting SATA Hard Drives" or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System."
Read fault
Faulty diskette, CD/diskette-drive subsystem, or hard-drive subsystem.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," "Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help."
Requested sector not found
Reset failed
Improperly connected diskette drive, tape drive, hard drive, or power cable.
Ensure that all cables are securely connected. If the problem persists, see "Getting Help."
System Beep Codes
If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
ROM bad checksum = address
Faulty or improperly installed expansion card. See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
SATA port n hard disk drive
auto-sensing error
SATA port n hard disk drive
configuration error
SATA port n hard drive
failure
Faulty or improperly installed hard drive. Ensure that the hard drive cables are properly connected. See "Troubleshooting a SATA Hard Drive Connected to the Integrated Drive Controller" and "Troubleshooting a SATA Hard Drive in a RAID Configuration (When Available)" in "Troubleshooting Your System."
SATA port n hard drive not
found
Incorrect configuration settings in the System Setup program. The drive setting is Auto but no drive is installed.
Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.
Sector not found
Faulty diskette or hard drive. Replace the diskette. If the problem persists, replace the hard drive. See "Hard Drives" in "Installing Drives."
Seek error
Seek operation failed
Shutdown failure
Shutdown test failure. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Time-of-day clock stopped
Faulty battery. See "Troubleshooting the System Battery" in "Troubleshooting Your System."
Time-of-day not set - please
run SETUP program
Incorrect Time or Date settings; faulty system battery.
Check the Time and Date settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, replace the system battery (see "System Battery" in "Installing System Options").
Timer chip counter 2 failed
Faulty system board. See "Getting Help."
Unexpected interrupt in
protected mode
Faulty or improperly installed memory modules or faulty system board.
See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Getting Help."
Unsupported CPU stepping
detected
Processor is not supported by the system. Update the BIOS firmware (see "Getting Help").
Utility partition not
available
The
Create a utility partition on the boot hard drive (see the Dell OpenManage Server Assistant CD).
Warning! No microcode update
loaded for processor n
BIOS error. Update the BIOS firmware (see "Getting Help").
Write fault
Faulty diskette, CD/diskette-drive subsystem, hard drive, or hard-drive subsystem.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD, DVD, or CD-RW/DVD Drive," Troubleshooting SATA Hard Drives," or "Troubleshooting SCSI Hard Drives" in "Troubleshooting Your System."
Write fault on selected
drive
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue beep codes related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-6. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."
Table 2-6. System Beep Codes
Warning Messages
A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
Code Cause Corrective Action
1-1-2 CPU register test failure See "Troubleshooting the Processor" in "Troubleshooting Your System."
1-1-3 CMOS write/read test failure See "Getting Help."
1-1-4 BIOS ROM checksum failure Reflash the BIOS firmware (see "Getting Help").
1-2-1 Programmable interval-timer test failure See "Getting Help."
1-2-2 DMA initialization failure See "Troubleshooting System Memory" in "Troubleshooting Your System."
1-2-3 DMA page register write/read test failure
1-3-1 Main-memory refresh verification failure
1-3-2 No memory installed
1-3-3 Chip or data line failure in the first 64 KB of main memory
1-3-4 Odd/even logic failure in the first 64 KB of main memory
1-4-1 Address line failure in the first 64 KB of main memory
1-4-2 Parity failure in the first 64 KB of main memory
1-4-3 Fail-safe timer test failure
1-4-4 Software NMI port test failure
2-1-1 through 2-4-4
Bit failure in the first 64 KB of main memory
3-1-1 Slave DMA-register failure See "Getting Help."
3-1-2 Master DMA-register failure
3-1-3 Master interrupt-mask register test failure
3-1-4 Slave interrupt-mask register failure
3-2-2 Interrupt vector loading failure
3-2-4 Keyboard-controller test failure See "Troubleshooting the Keyboard" in "Troubleshooting Your System."
3-3-1 CMOS power-fail and checksum checks failure See "Getting Help."
3-3-2 System configuration check failure
3-3-3 Keyboard controller not detected
3-3-4 Video memory test failure
3-4-1 Screen initialization failure
3-4-2 Screen-retrace test failure
3-4-3 Video ROM search failure
4-2-1 No timer tick
4-2-2 Shutdown test failure
4-2-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected mode See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
4-3-1 Improperly installed or faulty memory modules See "Troubleshooting System Memory" in "Troubleshooting Your System."
4-3-2 No memory modules installed in bank n Install memory modules of the same type and size in bank n (see "Memory Modules" in "Installing System Options").
4-3-3 Interval timer channel 2 test failure See "Getting Help."
4-3-4 Time-of-day clock stopped See "Troubleshooting the System Battery" in "Troubleshooting Your System."
4-4-1 Super I/O chip failure; faulty system board See "Getting Help."
4-4-4 Cache test failure; faulty processor See "Troubleshooting the Processor" in "Troubleshooting Your System."
NOTE: Warning messages are generated by either the application or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application.
Diagnostics Messages
When you run system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist in "Getting Help," and then follow the instructions in that section for obtaining technical assistance.
Alert Messages
Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
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Finding Software Solutions Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Before You Begin
Troubleshooting Errors and Conflicts
Software problems can be caused by:
l Improper installation or configuration of an application
l Application conflicts
l Input errors
l Interrupt assignment conflicts
Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.
See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.
Before You Begin
l Scan the software media with antivirus software.
l Read the software documentation before you run the installation utility.
l Be prepared to respond to prompts from the installation utility.
The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of peripherals that are connected to the system. Have this information available before running the installation utility.
Troubleshooting Errors and Conflicts
While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by error messages.
Error messages are generated by system hardware or software. "Indicators and Codes" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information.
Input Errors
Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to ensure that the values or characters you are entering are valid.
Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating system, the changes can conflict with an application's operating requirements. After you configure the operating system, you may need to reinstall or reconfigure a software application so that it can run properly in its new environment.
Application Conflicts
NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused by the software and not the hardware.
Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.
IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 3-1. IRQ Assignment Defaults
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IRQ Line Assignment
IRQ0 System timer
IRQ1 Keyboard controller
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3 Serial port 2 (COM2 and COM4)
IRQ4 Serial port 1 (COM1 and COM3)
IRQ5 Available
IRQ6 Diskette drive controller
IRQ7 Parallel port
IRQ8 Real-time clock
IRQ9 ACPI functions (used for power management)
IRQ10 Available
IRQ11 Available
IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program
IRQ13 Math coprocessor
IRQ14 Integrated drive controller (primary channel) for the IDE CD drive and tape backup device
IRQ15 Integrated drive controller (secondary channel) for the SATA ports
Back to Contents Page
Running System Diagnostics Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Using Server Administrator Diagnostics
System Diagnostics Features
When to Use the System Diagnostics
Running the System Diagnostics
System Diagnostics Testing Options
Using the Advanced Testing Options
Error Messages
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics
To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.
System Diagnostics Features
The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:
l Run tests individually or collectively.
l Control the sequence of tests.
l Repeat tests.
l Display, print, or save test results.
l Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
l View help messages that briefly describe each test and its parameters.
l View status messages that inform you if tests are completed successfully.
l View error messages that inform you of problems encountered during testing.
When to Use the System Diagnostics
If a major component or device in the system does not operate properly, component failure may be indicated. As long as the processor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.
Running the System Diagnostics
The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD.
From the Utility Partition
1. As the system boots, press
2. From the utility partition main menu under Run System Utilities, select Run System Diagnostics.
From the Diagnostics Diskettes
1. Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes.
2. Insert the first diagnostics diskette.
3. Reboot the system.
If the system fails to boot, see "Getting Help."
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.
System Diagnostics Testing Options
To select an option from the Diagnostics menu, highlight the option and press
Table 4-1 provides a brief explanation of testing options.
Table 4-1. System Diagnostics Testing Options
Using the Advanced Testing Options
When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:
l Two lines at the top of the screen identify the diagnostics utility, the version number, and the system's service tag number.
l The left side of the screen under Device Groups liststhe diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu. Press the up- or down-arrow keys to highlight a particular device group. Press the left- or right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears at the bottom of the screen.
l The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.
Testing Option Function
Quick Tests Performs a quick check of the system. Select Test All Devices and then select Quick Tests. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Test One Device Tests a particular device.
Extended Tests Performs a more thorough check of the system. Select Test All Devices and then select Extended Tests.
Advanced Testing Checks a particular area of the system.
Information and Results
Displays test results.
Program Options Sets various test parameters.
Device Configuration
Displays an overview of the devices in the system.
Exit to MS-DOS Exits the diagnostics and returns to the System Utilities menu.
l The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow
key to highlight an option. The second line provides information about the highlighted option.
For more information about a device group or device, highlight the Help option and press
Error Messages
When you run a system diagnostics test, you may receive an error message during testing. Record the message on a copy of the Diagnostics Checklist. For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance, see "Getting Help."
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Troubleshooting Your System Dell PowerEdge 700 Systems Installation and Troubleshooting Guide
Safety FirstFor You and Your System
To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.
Start-Up Routine
Look and listen during the system's start-up routine for the indications described in Table 5-1.
Table 5-1. Start-Up Routine Indications
Checking the Equipment
This section provides troubleshooting procedures for external devices attached to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "Troubleshooting External Connections."
Troubleshooting External Connections
Safety FirstFor You and Your System Troubleshooting the Power Supply
Start-Up Routine Troubleshooting System Cooling Problems
Checking the Equipment Troubleshooting System Memory
Responding to a Systems Management Software Alert Message Troubleshooting a Diskette Drive
Bezel Troubleshooting a CD, DVD, or CD-RW/DVD Drive
System Cover Troubleshooting SCSI Hard Drives
Inside the System Troubleshooting SATA Hard Drives
Troubleshooting a Wet System Troubleshooting Expansion Cards
Troubleshooting a Damaged System Troubleshooting the Processor
Troubleshooting the System Battery
Always follow the instructions closely, and ensure that you review all information in "Safety Instructions" in the System Information Guide.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Look/listen for: Action
An error message displayed on the monitor. See "System Messages" in "Indicators and Codes."
A series of beeps emitted by the system. See "System Beep Codes" in "Indicators and Codes."
Alert messages from the systems management software. See the systems management software documentation.
The monitor's power indicator. See "Troubleshooting the Video Subsystem."
The keyboard indicators. See "Troubleshooting the Keyboard."
The USB diskette drive activity indicator. See "Troubleshooting a USB Device."
The USB CD drive activity indicator. See "Troubleshooting a USB Device."
The diskette drive activity indicator. See "Troubleshooting a Diskette Drive."
The CD drive activity indicator. See "Troubleshooting a CD, DVD, or CD-RW/DVD Drive."
The hard-drive activity indicator. See "Troubleshooting SCSI Hard Drives" and "Troubleshooting SATA Hard Drives
An unfamiliar constant scraping or grinding sound when you access a drive.
See "Getting Help."
Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-2 for the back- panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
l Monitor is not working properly.
l Video memory is faulty.
Action
1. Check the system and power connections to the monitor.
2. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions."
If the tests fail, see "Getting Help."
Troubleshooting the Keyboard
Problem
l System message indicates a problem with the keyboard.
l Keyboard is not functioning properly.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2. Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.
If the keyboard is not damaged, go to step 3.
If the keyboard is damaged, continue to the next step.
3. Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help."
4. Run the keyboard test in the system diagnostics. See "Running System Diagnostics."
If the test fails, see "Getting Help."
Troubleshooting the Mouse
Problem
l System message indicates a problem with the mouse.
l Mouse is not functioning properly.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2. Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 3.
If the mouse is damaged, continue to the next step.
3. Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help."
4. Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide.
If the problem is not resolved, continue to the next step.
5. Run the pointing devices test in the system diagnostics. See "Running System Diagnostics."
If the test fails, see "Getting Help."
Troubleshooting Basic I/O Functions
Problem
l Error message indicates a problem with a serial or parallel port.
l Device connected to a serial or parallel port is not operating properly.
Action
1. Enter the System Setup program and ensure that the serial port(s) and parallel port are enabled. See "Using the System Setup Program" in the User's Guide.
2. If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.
3. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device."
Troubleshooting a Serial I/O Device
Problem
l Device connected to the serial port is not operating properly.
Action
1. Turn off the system and any peripheral devices connected to the serial port.
2. Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help."
3. Turn off the system and the serial device, and swap the device with a comparable device.
4. Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a USB Device
Problem
l System message indicates a problem with a USB device.
l Device connected to a USB port is not operating properly.
Action
1. Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide.
2. Turn off the system and any USB devices.
3. Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4. Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help."
5. If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help."
6. Turn off the system and the USB device, and swap the device with a comparable device.
7. Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a NIC
Problem
l NIC cannot communicate with network.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests fail, continue to the next step.
2. Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators and Codes."
l If the link indicator does not light, check all cable connections.
l If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
l Change the autonegotiation setting, if possible.
l Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3. Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
4. Enter the System Setup program and confirm that the NIC is enabled. See "Using the System Setup Program" in your User's Guide.
5. Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
6. Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in your User's Guide.
Responding to a Systems Management Software Alert Message
Systems management software monitors critical system voltages and temperatures, fans, and hard drives in the system. Alert messages appear in the Alert Log window. For information about the Alert Log window, see the systems management software documentation.
Bezel
The bezel has status and attention indicators.You must remove the bezel to remove the system cover.
Removing the Bezel
1. Using the system key, unlock the bezel. See Figure 5-1.
2. Slide the bezel latch toward the right side of the system.
3. Swing the top of the bezel away from the system, disengage the hooks at the bottom of the bezel, and lift the bezel away from the system.
Figure 5-1. Removing the Bezel
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Installing the Bezel
To install the bezel, align the hooks at the bottom of the bezel, swing the top of the bezel forward toward the system, and press the bezel to the system until it snaps into place. Using the system key, lock the bezel.
System Cover
To upgrade or troubleshoot the system, remove the system cover to gain access to internal components.
Removing the Cover
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the bezel. See "Removing the Bezel."
3. Lay the system on its right side.
4. Loosen the thumbscrews at the front of the system. See Figure 5-2.
5. Slide the cover backward and grasp it at both ends.
6. Lift the front edge of the cover 2.5 cm (1 inch), slide the cover toward the top of the system, and then lift the cover away from the system.
Replacing the Cover
1. Ensure that all cables are connected, and fold cables out of the way.
2. Ensure that no tools or loose parts are left inside the system.
3. Fit the cover on the side of the system, and slide the cover forward.
4. Tighten the two cover thumbscrews to secure the cover. See Figure 5-2.
Figure 5-2. Removing the Cover
NOTE: Figure 5-1 shows the system standing upright as the bezel is being removed. However, before you service components inside the system, lay the system on its right side.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Inside the System
In Figure 5-3, the bezel and system cover are removed to provide an interior view of the system.
The system board holds the system's circuitry and other electronic components. Several hardware options such as the processors and memory are installed directly on the system board. The system accommodates up to five half-length PCI expansion cards (two PCI 32-bit, 33-MHz, 5.0-V expansion cards and three PCI-X 64-bit, 66-MHz, 3.3-V expansion cards). System memory is contained in four memory module sockets.
Figure 5-3. Inside the System
The drive bays provide space for up to four SATA or SCSI drives; a CD, DVD, or CD-RW/DVD drive; a diskette drive; and a SCSI or IDE tape backup device. The SCSI hard drives must be connected to a controller card or RAID controller card. Up to two SATA hard drives can be connected to the SATA port connectors on the system board. See Figure A-3. Up to four SATA hard drives are supported with an optional SATA RAID controller card (when available). Power is supplied to the backplane board, the system board, and internal peripherals through a single nonredundant power supply.
Troubleshooting a Wet System
Problem
l Liquid spilled on the system.
l Excessive humidity.
Action
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the bezel. See "Removing the Bezel."
3. Lay the system on its right side.
4. Remove the cover. See "Removing the Cover."
5. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options."
6. Let the system dry thoroughly for at least 24 hours.
7. Replace the cover. See "Replacing the Cover."
8. Stand the system upright.
9. Install the bezel. See "Installing the Bezel."
10. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help."
11. If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" in "Installing System Options."
12. Run the system board tests in the system diagnostics to confirm that the system is working properly. See "Running System Diagnostics."
If the tests fail, see "Getting Help."
Troubleshooting a Damaged System
Problem
l System was dropped or damaged.
Action
1. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2. Remove the bezel. See "Removing the Bezel."
3. Lay the system on its right side.
4. Remove the cover. See "Removing the Cover."
5. Ensure that the following components are properly installed:
l Expansion cards
l Power supplies
l Fans
l Drive-carrier connections to the SCSI backplane board, if applicable
6. Ensure that all cables are properly connected.
7. Replace the cover. See "Replacing the Cover."
8. Stand the system upright.
9. Install the bezel. See "Installing the Bezel."
10. Run the system board tests in the system diagnostics. See "Running System Diagnostics."
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
If the tests fail, see "Getting Help."
Troubleshooting the System Battery
Problem
l System message indicates a problem with the battery.
l System Setup program loses system configuration information.
l System date and time do not remain current.
Action
1. Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide.
2. Turn off the system and disconnect it from the electrical outlet for at least one hour.
3. Reconnect the system to the electrical outlet and turn on the system.
4. Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Options."
If the problem is not resolved by replacing the battery, see "Getting Help."
Troubleshooting the Power Supply
Problem
l Power indicator on the front panel does not light.
l No power to the system.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the bezel. See "Removing the Bezel."
4. Lay the system on its right side.
5. Remove the cover. See "Removing the Cover."
6. Ensure that the power cables are properly connected to the power connectors on the system board and backplane.
To identify the system board connectors, see Figure A-3.
7. Replace the cover. See "Replacing the Cover."
8. Stand the system upright.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
9. Install the bezel. See "Installing the Bezel."
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
If the problem persists, see "Getting Help."
Troubleshooting System Cooling Problems
Problem
l Cooling fan is not operating properly.
l Systems management software issues a fan-related error message.
Action
Ensure that none of the following conditions exist:
l Ambient temperature is too high.
l Front and back external airflow is obstructed.
l Cables inside the system obstruct airflow.
l An individual cooling fan has failed. See "Troubleshooting a Fan."
Troubleshooting a Fan
Problem
l Systems management software issues a fan-related error message.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3. Remove the bezel. See "Removing the Bezel."
4. Lay the system on its right side.
5. Remove the cover. See "Removing the Cover."
6. Ensure that the fan cables are properly connected to the fan connectors on the system board.
To identify the system board connectors, see Figure A-3.
7. Replace the cover. See "Replacing the Cover."
8. Stand the system upright.
9. Install the bezel. See "Installing the Bezel."
10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.
If the problem persists, replace the faulty fan. See "System Fans" in "Installing System Options."
If the problem is not resolved after a replacement fan is installed, see "Getting Help."
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Troubleshooting System Memory
Problem
l Faulty memory module.
l Faulty system board.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2. Turn on the system and attached peripherals.
If an error message does not appear, continue to the next step.
If an error message appears, go to step 15.
3. Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed matches the system memory setting, go to step 18.
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Remove the bezel. See "Removing the Bezel."
6. Lay the system on its right side.
7. Remove the cover. See "Removing the Cover."
8. Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Options."
9. Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Options."
10. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Options."
11. Replace the cover. See "Replacing the Cover."
12. Stand the system upright.
13. Install the bezel. See "Installing the Bezel."
14. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
15. Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed does not match the system memory setting, then perform the following steps:
a. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b. Remove the bezel. See "Removing the Bezel."
c. Lay the system on its right side.
d. Remove the cover. See "Removing the Cover."
e. Remove the cooling shroud. See "Removing the Cooling Shroud" in "Installing System Options."
f. Swap the memory module in socket 1 with another of the same capacity. See "Installing Memory Modules" in "Installing System Options."
g. Install the cooling shroud. See "Installing the Cooling Shroud" in "Installing System Options."
h. Replace the cover. See "Replacing the Cover."
i. Stand the system upright.
j. Install the bezel. See "Installing the Bezel."
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
NOTE: Several configurations for memory modules exist; see "Memory Module Installation Guidelines" in "Installing System Options."
16. Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
17. As the system boots, observe the monitor screen and the indicators on the keyboard.
18. If an error message still appears, perform step 15 through step 17 for each additional error message.
If the problem persists, see "Getting Help."
19. Run the system memory test in the system diagnostics. See "Running System Diagnostics."
If the test fails, see "Getting Help."
Troubleshooting a Diskette Drive
Problem
l Error message indicates a diskette-drive problem.
Action
1. Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" in the User's Guide.
2. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
3. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4. Remove the bezel. See "Removing the Bezel."
5. Lay the system on its right side.
6. Remove the cover. See "Removing the Cover."
7. Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board. To identify the connectors, see Figure A-3.
8. Ensure that a power cable is properly connected to the drive.
9. Replace the cover. See "Replacing the Cover."
10. Stand the system upright.
11. Install the bezel. See "Installing the Bezel."
12. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
13. Run the diskette drive tests to see whether the diskette drive works correctly.
If the tests fail, continue to the next step.
14. Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
15. Remove the bezel. See "Removing the Bezel."
16. Lay the system on its right side.
17. Remove the cover. See "Removing the Cover."
18. Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options."
19. Replace the cover. See "Replacing the Cover."
20. Stand the system upright.
21. Install the bezel. See "Installing the Bezel."
22. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
23. Run the diskette drive tests to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
If the tests fail, see "Getting Help."
24. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
25. Remove the bezel. See "Removing the Bezel."
26. Lay the system on its right side.
27. Remove the cover. See "Removing the Cover."
28. Reinstall one of the expansion cards you removed in step 18. See "Installing an Expansion Card" in "Installing System Options."
29. Replace the cover. See "Replacing the Cover."
30. Stand the system upright.
31. Install the bezel. See "Installing the Bezel."
32. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
33. Run the diskette drive tests to see whether the diskette drive works correctly.
34. Repeat step 24 through step 33 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see "Getting Help."
Troubleshooting a CD, DVD, or CD-RW/DVD Drive
Problem
l System cannot read data from the disc in the drive.
l The drive indicator does not blink during boot.
Action
1. Try using a different disc that you know works properly.
2. Enter the System Setup program and ensure that the drive's controller is enabled. See "Using the System Setup Program" in the User's Guide.
3. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
4. Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5. Remove the bezel. See "Removing the Bezel."
6. Lay the system on its right side.
7. Remove the cover. See "Removing the Cover."
8. Ensure that the interface cable is securely connected to the drive and to the controller.
9. Ensure that a power cable is properly connected to the drive.
10. Replace the cover. See "Replacing the Cover."
11. Stand the system upright.
12. Install the bezel. See "Installing the Bezel."
13. Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
14. Run the IDE device tests in the system diagnostics to determine whether the drive works correctly.
15. If the problem is not resolved, see "Getting Help."
Troubleshooting SCSI Hard Drives
CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.
Troubleshooting a Hot-Plug SCSI Hard Drive
Problem
l Device driver error.
l Hard drive not recognized by the system.
Action
1. Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2. Run the SCSI controllers test and the hard drive tests in the system diagnostics. See "Running System Diagnostics."
For information about testing the controller, see the RAID controller's documentation.
If the tests fail, continue to the next step.
3. Restart the system and enter the RAID configuration utility.
4. Ensure that the primary SCSI channel is enabled, and restart the system.
5. Verify that the device drivers are installed and configured correctly. See the operating system documentation.
6. Remove the bezel. See "Removing the Bezel."
7. If your hard drive is not configured in a RAID array, remove the hard drive and install it in another drive bay. See "Hot-Plug SCSI Hard Drives" in "Installing Drives."
If your hard drive is configured in a RAID array with four hard drives, install a new hard drive.
If your hard drive is configured in a RAID array with up to three hard drives, remove the hard drive and install the drive in an empty drive bay.
8. Install the bezel. See "Installing the Bezel."
9. If the system recognizes the hard drive, reinstall the hard drive in the original bay. See "Hot- Plug SCSI Hard Drives" in "Installing Drives."
If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier. See "Hot-Plug SCSI Hard Drives" in "Installing Drives."
If the problem persists, the SCSI backplane board has a defective connector. See "Getting Help."
10. Check the SCSI cable connections inside the system:
a. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.
b. Remove the bezel. See "Removing the Bezel."
c. Lay the system on its right side.
d. Remove the cover. See "Removing the Cover."
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files on the hard drive.
NOTE: To enter the utility, press
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