Dell PowerEdge 650 Server Installation Guide PDF

Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

Introduction

Indicators, Messages, and Codes

Finding Software Solutions

Running the System Diagnostics

Troubleshooting Your System

Installing System Components

Installing Drives

Getting Help

Jumpers, Switches, and Connectors

I/O Connectors

Abbreviations and Acronyms

Information in this document is subject to change without notice.  2003 Dell Computer Corporation. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Computer Corporation is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, DellNet, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Computer Corporation; Intel is a registered trademark of Intel Corporation; MS-DOS is a registered trademark of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Computer Corporation disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: May 2003

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Jumpers, Switches, and Connectors Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  JumpersA General Explanation

  System Board Jumpers

  System Board Connectors

  Backplane Board Connectors

  Riser Card Connectors

  Disabling a Forgotten Password

This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

JumpersA General Explanation

Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to change jumper settings on circuit boards or drives.

Jumpers

Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an example of a jumper.

Figure A-1. Example Jumper

A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 12. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1.

Figure A-2 shows the location and default settings of the server-module jumper blocks. See Table A-1 for the designations, default settings, and functions of the jumpers.

System Board Jumpers

Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings.

Figure A-2. System Board Jumpers

 Table A-1. System Board Jumper Settings 

System Board Connectors

See Figure A-3 and Table A-2 for the location and description of the system board connectors.

Figure A-3. System Board Connectors

 Table A-2. System Board Connectors 

Jumper Setting Description

 EN_PASSWD      (default)  The password feature is enabled.

   The password feature is disabled.

 NVRAM_CLR      (default)  The configuration settings in NVRAM are retained at system boot.

   The configuration settings in NVRAM are cleared at next system boot.

    jumpered       unjumpered

Connector Description

 JP7  Power connector for the processor fan

 CN2  12 V power connector for the system board

 JP4  Power connector for the memory modules fan

 DIMM n  Memory modules (3)

 J7  Power connector for the remote access card

 BT1  Connector for the 3.0 V coin battery

Backplane Board Connectors

See Figure A-4 and Table A-3 for the location and description of the backplane board connectors.

Figure A-4. Backplane Board Connectors

 Table A-3. Backplane Board Connectors 

Riser Card Connectors

See Figure A-5 and Table A-4 for the location and description of the backplane board connectors.

Figure A-5. Riser Card Connectors

 JP2  Power connector for the expansion-card fan

Connector Description

 IDE0  Data interface connector for the IDE hard drive 0

 JP1  Power connector for the IDE hard drive 0

 IDE1  Data interface connector for the IDE hard drive 1

 JP21  Power connector for the IDE hard drive 0

 CN1  Interface connector for the CD/diskette drives

 J3  Control panel interface connector

 J2  Power supply connector

 U3  +12 V connector

 SLT1  System board interface connector

 Table A-4. Riser Card Connectors 

Disabling a Forgotten Password

The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.

1.  Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

2.  Open the system. See "Opening the System" in "Troubleshooting Your System."

3.  Remove the password jumper plug.

See Figure A-2 to locate the password jumper on the system board.

4.  Close the system. See "Closing the System" in "Troubleshooting Your System."

5.  Reconnect the system to the electrical outlet, and turn on the system.

The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.

6.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

7.  Open the system.

8.  Install the password jumper plug.

See Figure A-2 to locate the password jumper on the system board.

9.  Close the system, reconnect the system to the electrical outlet, and turn on the system.

10.  Assign a new system and/or setup password.

Connector Description

 Upper slot PCI 33 MHz  DRAC III/XT must be installed in the upper slot.

 Lower slot PCI-X 133 MHz  For optimal performance, install RAID and SCSI controllers in the lower slot.

 System board  System board interface connector.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.

To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.

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I/O Connectors Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  I/O Connectors

  Serial Connector

  PS/2-Compatible Keyboard and Mouse Connectors

  Video Connector

  USB Connector

  NIC Connector

  Network Cable Requirements

I/O Connectors

I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal information for these connectors. Figure B-1 illustrates the connectors on the system.

Figure B-1. I/O Connectors

Table B-1 shows the icons used to label the connectors on the system.

 Table B-1. I/O Connector Icons

Serial Connector

Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. Serial connectors are also used for console redirection. The serial connector uses a 9-pin D-subminiature connector.

Serial Connector Autoconfiguration

Icon Connector

   Serial connector

   Mouse connector

   Keyboard connector

   Video connector

   USB connector

The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.

Before adding a card that remaps the COM connectors, check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation.

Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.

Figure B-2. Serial Connector Pin Numbers

 Table B-2. Serial Connector Pin Assignments 

PS/2-Compatible Keyboard and Mouse Connectors

The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-3 illustrates the pin numbers for these connectors and Table B-3 defines the pin assignments for these connectors.

Figure B-3. PS/2-Compatible Keyboard and Mouse Connector Pin Numbers

 Table B-3. Keyboard and Mouse Connector Pin Assignments 

NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same time. In addition, if you install one or more expansion cards with serial connectors designated as COM1 and COM3, the integrated serial connector is disabled.

Pin Signal I/O Definition

 1  DCD  I  Data carrier detect

 2  SIN  I  Serial input

 3  SOUT  O  Serial output

 4  DTR  O  Data terminal ready

 5  GND  N/A  Signal ground

 6  DSR  I  Data set ready

 7  RTS  O  Request to send

 8  CTS  I  Clear to send

 9  RI  I  Ring indicator

 Shell  N/A  N/A  Chassis ground

Pin Signal I/O Definition

 1  KBDATA or MFDATA  I/O  Keyboard data or mouse data

 2  NC  N/A  No connection

 3  GND  N/A  Signal ground

 4  FVcc  N/A  Fused supply voltage

 5  KBCLK or MFCLK  I/O  Keyboard clock or mouse clock

 6  NC  N/A  No connection

Video Connector

You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-4 illustrates the pin numbers for the video connector and Table B-4 defines the pin assignments for the connector.

Figure B-4. Video Connector Pin Numbers

 Table B-4. Video Connector Pin Assignments 

USB Connector

The system's USB connectors support USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and CD drives. Figure B-5 illustrates the pin numbers for the USB connector and Table B-5 defines the pin assignments for the connector.

Figure B-5. USB Connector Pin Numbers

 Table B-5. USB Connector Pin Assignments

 Shell  N/A  N/A  Chassis ground

NOTE: Installing a video card automatically disables the system's integrated video controller.

Pin Signal I/O Definition

 1  RED  O  Red video

 2  GREEN  O  Green video

 3  BLUE  O  Blue video

 4  NC  N/A  No connection

 58, 10  GND  N/A  Signal ground

 9  VCC  N/A  Vcc

 11  NC  N/A  No connection

 12  DDC data out  O  Monitor detect data

 13  HSYNC  O  Horizontal synchronization

 14  VSYNC  O  Vertical synchronization

 15  NC  N/A  No connection

NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their maximum current ratings.

Pin Signal I/O Definition

 1  Vcc  N/A  Supply voltage

NIC Connector

The system's NIC provides fast communication between servers and workstations. Figure B-6 illustrates the pin numbers for the NIC connector and Table B-6 defines the pin assignments for the connector.

Figure B-6. NIC Connector

 Table B-6. NIC Connector Pin Assignments

Network Cable Requirements

The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions.

l  Use Category 5 or greater wiring and connectors.

l  Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).

For detailed guidelines about the operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.

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 2  DATA  I  Data in

 3  +DATA  O  Data out

 4  GND  N/A  Signal ground

Pin Signal I/O Definition

 1  TD+  O  Data out (+)

 2  TD  O  Data out ()

 3  RD+  I  Data in (+)

 4  NC  N/A  No connection

 5  NC  N/A  No connection

 6  RD  I  Data in ()

 7  NC  N/A  No connection

 8  NC  N/A  No connection

NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.

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Abbreviations and Acronyms Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

A

 ampere(s)

AC

 alternating current

ANSI

 American National Standards Institute

APM

 advanced power management

BIOS

 basic input/output system

C

 Celsius

CD

 compact disc

cm

 centimeter(s)

CMOS

 complementary metal-oxide semiconductor

CPU

 central processing unit

DC

 direct current

DHCP

 Dynamic Host Configuration Protocol

DIMM

 dual in-line memory module

DMA

 direct memory access

DMI

 desktop management interface

dpi

 dots per inch

DRAM

 dynamic random-access memory

DRAC III/XT

 Dell Remote Access Card III/XT

ECC

 error checking and correction

EDO

 extended-data out

EGA

 enhanced graphics adapter

EIDE

 enhanced integrated drive electronics

EMI

 electromagnetic interference

EMM

 expanded memory manager

EMS

 Expanded Memory Specification

EPP

 Enhanced Parallel Port

EPROM

 erasable programmable read-only memory

ESD

 electrostatic discharge

ESDI

 enhanced small-device interface

ESM

 embedded server management

F

 Fahrenheit

FAT

 file allocation table

FCC

 Federal Communications Commission

ft

 feet

g

 gram(s)

GB

 gigabyte(s)

GUI

 graphical user interface

Hz

 hertz

I/O

 input/output

ID

 identification

IDE

 integrated drive electronics

IPX

 Internet packet exchange

IRQ

 interrupt request

ISA

 Industry-Standard Architecture

KB

 kilobyte(s)

KB/sec

 kilobyte(s) per second

kg

 kilogram(s)

kHz

 kilohertz

L2

 Level 2

LAN

 local area network

lb

 pound(s)

LED

 light-emitting diode

LVD

 low voltage differential

m

 meter(s)

mA

 milliampere(s)

mAh

 milliampere-hour(s)

MB

 megabyte(s)

MHz

 megahertz

mm

 millimeter(s)

ms

 millisecond(s)

MS-DOS

 Microsoft Disk Operating System

mV

 millivolt(s)

NAS

 network attached storage

NIC

 network interface controller

NIS

 network information service

NiCad

 nickel cadmium

NMI

 nonmaskable interrupt

ns

 nanosecond(s)

NTFS

 NT File System

NVRAM

 nonvolatile random-access memory

PCI

 Peripheral Component Interconnect

PDU

 power distribution unit

PGA

 pin grid array

POST

 power-on self-test

RAID

 redundant array of independent disks

RAM

 random-access memory

RAS

 remote access services

RGB

 red/green/blue

ROM

 read-only memory

rpm

 revolutions per minute

RTC

 real-time clock

SCA

 Single Controller Architecture

sec

 second(s)

SDRAM

 synchronous dynamic random-access memory

SIMM

 single in-line memory module

SMBus

 system management bus

SNMP

 Simple Network Management Protocol

SDRAM

 synchronous dynamic random-access memory

TCP/IP

 Transmission Control Protocol/Internet Protocol

UART

 universal asynchronous receiver-transmitter

UPS

 uninterruptible power supply

UTP

 unshielded twisted pair

V

 volt(s)

VAC

 volt(s) alternating current

VDC

 volt(s) direct current

VGA

 video graphics array

VRAM

 video random-access memory

W

 watt(s)

WH

 watt-hour(s)

ZIF

 zero insertion force

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Introduction Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  Other Documents You May Need

Your system includes the following significant service and upgrade features:

l  System diagnostics, which checks for hardware problems (if the system can boot)

The following system upgrade options are available:

l  Processor

l  Memory

l  PCI expansion card

Other Documents You May Need

l  The Rack Installation Guide included with your rack solution describes how to install your system into a rack.

l  The Setting Up Your System document provides an overview of initially setting up your system.

l  The User's Guide provides information about system features and technical specifications.

l  Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

l  Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

l  Documentation for any components you purchased separately provides information to configure and install these options.

l  Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

l  Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.

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The System Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.

NOTE: Always read the updates first because they often supersede information in other documents.

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Indicators, Messages, and Codes Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  Front-Panel Indicators and Features

  Back-Panel Indicators and Features

  System Messages

  System Beep Codes

  Warning Messages

  Diagnostics Messages

  Alert Messages

Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.

A variety of messages can indicate when the system is not operating properly:

l  System messages

l  Beep codes

l  Warning messages

l  Diagnostics messages

l  Alert messages

The system indicators and the front- and back-panel features are illustrated in this section. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message.

Front-Panel Indicators and Features

Figure 2-1 shows the front-panel indicators for system status and hard drive activity. The power button has a status indicator built into the button. Also, the CD and diskette drives have activity indicators. Table 2-1 details the conditions associated with each front-panel indicator code.

Figure 2-1. Front-Panel Indicators and Features

 Table 2-1. Front-Panel Indicator Codes 

l  The power button controls the power input to the system's power supply.

l  The two system identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed or the system management software is used to identify the system, the blue system status indicators on the front and back of the system blink. (To stop the indicator from blinking press one of the identification buttons a second time, or use the systems management software.)

The front panel also incorporates a USB connector and a video connector. See Figure 2-1.

Back-Panel Indicators and Features

Figure 2-2 shows the back-panel indicators and features. Table 2-2 details the conditions associated with each back-panel indicator code.

Figure 2-2. Back-Panel Indicators and Features

 Table 2-2. Back-Panel LED Codes

Indicator Type Activity Indicator Indicator Code

 Power  Off  The system is off and AC power is not connected to the system.

 Green blinking  AC power is connected to the system, but the system is not powered on.

 Green  Indicates that the system is powered on.

 Blue/amber system status  Off  The system is off.

 Blue  The system is operating normally.

 Blue blinking  The system is identifying itself due to the pressing of the identification button.

 NOTE: Systems management software causes the indicator to blink to identify the system.

 Amber blinking  Indicates a fault with the system.

 Hard drive  Green blinking  Indicates hard drive activity.

LED Indicator Normal Operation Error Condition

 Status  Off  The system is off.

 Blue  The system is operating normally.

 Blue blinking  The system is identifying itself due to the pressing of the identification button.

 NOTE: Systems management software causes the indicator to blink to identify the system.

 Amber blinking  Indicates a fault with the system.

System Messages

System messages appear on the console during POST to notify you of a possible problem with the system. If you are performing console redirection, system messages will appear on the console. Table 2-3 lists the system messages that can occur and the probable cause and corrective action for each message.

 Table 2-3. System Messages 

NOTE: If you receive a system message that is not listed in Table 2-3, check the documentation for the application program that is running when the message appears or the operating system's documentation for an explanation of the message and recommended action.

Message Causes Corrective Actions

Address mark not found

 Faulty diskette/CD-drive subsystem or hard-drive subsystem.

 Ensure that the diskette/CD-drive subsystem and hard drives are properly installed. If the problem persists, replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives." If the problem persists, see "Getting Help."

Alert! Cover was

previously removed!

 The chassis has been opened.  Information only.

Alert! CPU fan was not

detected.

 Specified fan is missing, faulty, or improperly installed. See Figure 5-3 to identify the fans.

 Ensure that the specified fan is properly installed. If the problem persists, replace the fan. See "Fan Assemblies" in "Installing System Components."

Alert! Memory fan was

not detected.

Alert! PCI fan was not

detected.

Alert! Previous CPU

fan failure.

 Specified fan failed before last system startup. See Figure 5-3 to identify the fans.

 Information only.

Alert! Previous Memory

fan failure.

Alert! Previous PCI

fan failure.

Alert! Previous

voltage failure.

 Power supply failed before last system startup.

 Information only.

Alert! Processor

thermal probe failure

detected.

 Microprocessor fan is missing, faulty, or improperly installed.

 Ensure that the processor fan is properly installed. See Figure 5-3 for the processor fan location. If the problem persists, replace the fan. See "Fan Assemblies" in "Installing System Components."

Alert! Previous

shutdown due to

Processor thermal

event.

 Processor fan failed before the last system startup

 Information only.

Alert! Unsupported

memory

 Unsupported or faulty memory module(s).

 Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components."

Amount of available

memory limited to

256MB!

 OS Install Mode is enabled in the System Setup program.

 Disable OS Install Mode in the System Setup program. See "Using the System Setup Program" in your User's Guide.

Auxiliary device

failure

 Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

 Replace the mouse. If the problem persists, replace the keyboard.

BIOS Update Attempt

Failed!

 Remote BIOS update attempt failed.  Retry the BIOS update. If the problem persists, see "Getting Help."

Caution! NVRAM_CLR

jumper is installed on

system board. Please

run SETUP

 Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.

 Check the System Setup configuration settings. See "Using the System Setup Program" in your User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location.

Data error

 Faulty diskette, diskette drive, CD drive, or hard drive.

 Replace the diskette. Ensure that the diskette/CD-drive subsystem and hard drives are properly installed. If the problem persists, replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

Decreasing available

memory

 Faulty or improperly installed memory modules.

 Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components."

Diskette drive 0 seek

failure

 Incorrect configuration settings in System Setup program.

 Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.

 Faulty or improperly installed diskette, loose diskette/CD interface cable, or loose power cable.

 Replace the diskette. Ensure that the diskette/CD-drive subsystem is properly installed. If the problem persists, replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives."

Diskette read failure

 Faulty or improperly inserted diskette.  Replace the diskette.

Diskette subsystem

reset failed

 Faulty diskette/CD-drive controller.  Ensure that the diskette/CD-drive subsystem is properly installed. If the problem persists, replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, see "Getting Help."

Diskette write

protected

 Diskette write-protect feature enabled.

 Move the write-protect tab on the diskette to disable the write-protect feature.

Drive not ready

 Diskette missing or improperly inserted in diskette drive.

 Reinsert or replace the diskette.

Embedded server

management error

 Faulty or improperly installed remote access card, or loose cable connection.

 Ensure that the remote access card's cable is properly connected. Ensure that the remote access card is properly installed. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the remote access card. If the problem persists, see "Getting Help."

Embedded server

management is not

present

 Remote access card not installed, improperly installed, or faulty.

 Ensure that the remote access card is installed and installed properly. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the remote access card. If the problem persists, see "Getting Help."

Error: More than one

RAC detected, system

halted.

 Two remote access cards are installed, or faulty or improperly installed remote access card.

 Ensure that there is only one remote access card installed and that it is installed in the upper slot. Ensure that the remote access card is properly installed. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the remote access card. If the problem persists, see "Getting Help."

Error: Remote Access

Card initialization

failure.

 Faulty or improperly installed remote access card.

 Ensure that the remote access card is properly installed. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the remote access card. If the problem persists, see "Getting Help."

Error: RAC is not in

the correct PCI slot,

system halted.

 Remote access card not installed in the proper PCI slot.

 Ensure that the remote access card is installed in the upper slot.

Error: RAC cannot be

used with an add-in

video card in this

slot.

 Add-in video card is installed.  Remove the add-in video card. See "Removing an Expansion Card" in "Installing System Components." To use the add-in video card, remove the remote access card.

Gate A20 failure

 Faulty keyboard controller (faulty system board).

 See "Getting Help."

General failure

 Operating system corrupted or improperly installed.

 Reinstall the operating system.

Hard disk controller

failure

 Incorrect configuration settings in System Setup program.

 Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.

 Faulty or improperly installed hard drive, or loose power cable.

 Ensure that the hard-drive subsystem is properly installed. If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

   Memory module installation guidelines have not been properly followed.

 Ensure that the memory modules are properly populated. See "Memory Module Installation Guidelines" in "Installing System Components."

Invalid memory

configuration

detected. Potential

corruption exists!

Keyboard controller

failure

 Faulty keyboard controller (faulty system board).

 See "Getting Help."

Keyboard data line

failure

Keyboard failure

Keyboard stuck key

failure

 Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

 Ensure that the keyboard is properly connected. If the problem persists, replace the keyboard. If the problem persists, see "Getting Help."

Memory address line

failure at address,

read value expecting

value

Memory double word

logic failure at

address, read value

expecting value

Memory odd/even logic

failure at start

address to end address

Memory write/read

failure at address,

read value expecting

value

 Faulty or improperly installed memory modules, or faulty system board.

 Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components." If the problem persists, see "Getting Help."

Memory allocation

error

 Faulty application program.  Restart the application program.

Memory bank population

error!

 Memory modules are not installed in decreasing size with the largest size of memory modules in bank 1; faulty memory module(s); memory modules are not installed sequentially.

 Ensure that the memory modules are properly installed. Ensure that the memory modules are populated sequentially. See "Memory Module Installation Guidelines" in "Installing System Components." If the problem persists, replace the specified memory modules. See "System Memory" in "Installing System Components."

Memory parity

interrupt at address

 Faulty or improperly installed memory modules.

 Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components."

Memory tests

terminated by

keystroke

 The spacebar was pressed during POST to terminate the memory test.

 Information only.

No boot device

available

 Faulty or missing diskette/CD-drive subsystem, hard drive, or hard-drive subsystem.

 Check the Integrated Devices configuration settings in the System Setup program. See "Using the System Setup Program" in your User's Guide. Ensure that either SCSI Controller, Diskette Controller, or IDE CD-ROM Controller is enabled. If booting from a SCSI controller, ensure that the controller is properly connected. If the problem persists, replace the diskette/CD drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

No boot sector on

hard-disk drive

 No operating system on hard drive.  Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" in your User's Guide.

No timer tick

interrupt

 Faulty system board.  See "Getting Help."

   Faulty diskette, diskette/CD-drive assembly, hard drive, or hard-drive

 Use a bootable diskette. If the problem persists, replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the

Non-system disk or

disk error

subsystem; no operating system on diskette or hard drive.

problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

Not a boot diskette

 No operating system on diskette.  Use a bootable diskette.

PCI BIOS failed to

install

 Loose cables to expansion card(s); faulty or improperly installed expansion card.

 Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, remove and reseat the expansion cards. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the expansion card(s).

Plug & Play

Configuration Error

 Error encountered in initializing PCI device; faulty system board.

 Install the NVRAM_CLR jumper and reboot the system. See Figure A-2 for jumper location. Check for a BIOS update. If the problem persists, remove and reseat the expansion cards. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the expansion card(s). If the problem persists, see "Getting Help."

Primary drive n not

found

 Incorrect configuration settings in System Setup program. Drive set as Auto, no disk installed.

 Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.

Read fault

Requested sector not

found

 Faulty diskette, diskette/CD-drive assembly, hard drive, or hard-drive subsystem.

 Replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

Reset failed

 Improperly connected drive interface or power cable.

 Ensure that the interface cable is securely connected between the diskette/CD interposer board and the backplane board. Ensure that the interface and power cables are securely connected to the backplane board.

ROM bad checksum =

address

 Faulty or improperly installed expansion card.

 Remove and reseat the expansion cards. See "Expansion Cards" in "Installing System Components." If the problem persists, replace the expansion card(s).

Secondary drive n not

found

 Incorrect configuration settings in System Setup program. Drive set as Auto, no disk installed.

 Run the System Setup program to correct the settings. See "Using the System Setup Program" in your User's Guide.

Sector not found

Seek error

Seek operation failed

 Faulty diskette or hard drive.  Replace the diskette. If the problem persists, replace the hard drive. See "Hard Drives" in "Installing Drives."

Shutdown failure

 Shutdown test failure.  Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components."

Time-of-day clock

stopped

 Faulty battery.  Replace the system battery. See "Replacing the Battery" in "Installing System Components."

Time-of-day not set -

please run SETUP

program

 Incorrect Time or Date settings; faulty system battery.

 Check the Time and Date settings See "Using the System Setup Program" in your User's Guide. If the problem persists, replace the system battery. See "Replacing the Battery" in "Installing System Components."

Timer chip counter 2

failed

 Faulty system board.  See "Getting Help."

Unexpected interrupt

in protected mode

 Faulty or improperly installed memory modules or faulty system board.

 Ensure that all memory modules are properly installed. If the problem persists, replace the memory module(s). See "Removing Memory Modules" and "Installing Memory Modules" in "Installing System Components." If the problem persists, see "Getting Help."

Unsupported CPU

stepping detected

 Microprocessor is not supported by the system.

 Check for a BIOS update. If the problem persists, install a supported microprocessor. See "Upgrading the Processor."

Utility partition not

available

  key was pressed during POST, but no utility partition exists on the boot hard drive.

 Create a utility partition on the boot hard drive. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide.

   Firmware is out-of-date.  Update the firmware, see "Getting Help."

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.

When a beep code is emitted, record it on a copy of the Diagnostics Checklist in "Getting Help," and then look it up in Table 2-4. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify a more serious cause. If you are still unable to resolve the problem, see "Getting Help."

 Table 2-4. Server Module Beep Codes 

Warning! Firmware is

out-of-date

Warning! Invalid board

serial number.

 Corrupt NVRAM or the serial number not programmed

 See "Getting Help."

Warning! No microcode

update loaded for

processor

 New or unsupported microprocessor.  Update the BIOS firmware, see "Getting Help."

Write fault

Write fault on

selected drive

 Faulty diskette, diskette/CD-drive assembly, hard drive, or hard-drive subsystem.

 Replace the diskette. Replace the diskette/CD-drive subsystem. See "Removing the CD and Diskette Drives" in "Installing Drives." If the problem persists, replace the faulty hard drive. See "Hard Drives" in "Installing Drives."

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to those peripherals.

NOTE: Before you perform any procedures described in Table 2-4, see "Safety First For You and Your System" in "Troubleshooting Your System."

Code Cause Corrective Action

 1-1-2  CPU register test failure  See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."

 1-1-3  CMOS write/read failure; faulty server module board

 Faulty system board. See "Getting Help."

 1-1-4  BIOS error  Reflash the BIOS.

 1-2-1  Programmable interval-timer failure; faulty server module board

 Faulty system board. See "Getting Help."

 1-2-2  DMA initialization failure  See "Troubleshooting System Memory" in "Troubleshooting Your System."

 1-2-3  DMA page register write/read failure

 1-3-1  Main-memory refresh verification failure

 1-3-2  No memory installed

 1-3-3  Chip or data line failure in the first 64 KB  of main memory

 1-3-4  Odd/even logic failure in the first 64 KB of  main memory

 1-4-1  Address line failure in the first 64 KB of  main memory

 1-4-2  Parity failure in the first 64 KB of main  memory

 1-4-3  Fail-safe timer test failure

 1-4-4  Software NMI port test failure

 2-1-1 through 2-4-4

 Bit failure in the first 64 KB of main  memory

 3-1-1  Slave DMA-register failure  Faulty system board. See "Getting Help."

 3-1-2  Master DMA-register failure

 3-1-3  Master interrupt-mask register failure

 3-1-4  Slave interrupt-mask register failure

 3-2-2  Interrupt vector loading failure

 3-2-4  Keyboard-controller test failure

Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).

Diagnostics Messages

When you run a test group or subtest in system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help"), and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

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 3-3-1  CMOS failure

 3-3-2  System configuration check failure

 3-3-3  Keyboard controller not detected

 3-3-4  Video memory test failure

 3-4-1  Screen initialization failure

 3-4-2  Screen-retrace test failure

 3-4-3  Video ROM search failure

 4-2-1  No timer tick

 4-2-2  Shutdown test failure

 4-2-3  Gate A20 failure

 4-2-4  Unexpected interrupt in protected mode  See "Troubleshooting an Expansion Card" in "Troubleshooting Your System."

 4-3-1  Improperly installed or faulty memory modules

 See "Troubleshooting System Memory" in "Troubleshooting Your System."

 4-3-2  No memory modules installed in the first memory module connector

 Install a memory module in the first memory module connector. See "Installing Memory Modules" and "Memory Module Installation Guidelines" in "Installing System Components."

 4-3-3  Faulty server module board  Faulty system board. See "Getting Help."

 4-3-4  Time-of-day clock stopped  See "Troubleshooting System Memory" in "Troubleshooting Your System."

 4-4-1  Super I/O chip failure; faulty server module board

 Faulty system board. See "Getting Help."

 4-4-4  Cache test failure; faulty microprocessor  See "Troubleshooting the Microprocessor" in "Troubleshooting Your System."

NOTE: Warning messages are generated by either the application program or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application program.

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Finding Software Solutions Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  Before You Begin

  Troubleshooting Errors and Conflicts

Software problems can be caused by:

l  Improper installation or configuration of an application

l  Application conflicts

l  Input errors

l  Interrupt assignment conflicts

Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.

See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.

Before You Begin

l  Scan the software media with antivirus software.

l  Read the software documentation before you run the installation utility.

l  Be prepared to respond to prompts from the installation utility.

The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of peripherals that are connected to the system. Have this information available before running the installation utility.

Troubleshooting Errors and Conflicts

While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by error messages.

Error messages are generated by system hardware or software. "Indicators, Messages, and Codes" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information.

Input Errors

Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to ensure that the values or characters you are entering are valid.

Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating system, the changes can conflict with an application's operating requirements. After you configure the operating system, you may need to reinstall or reconfigure a software application so that it can run properly in its new environment.

NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused by the software and not the hardware.

Application Conflicts

Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.

IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements. Table 3-1 lists the IRQ assignment defaults.

 Table 3-1. IRQ Assignment Defaults 

Back to Contents Page

IRQ Line Assignment

 IRQ0  System timer

 IRQ1  Keyboard controller

 IRQ2  Interrupt controller 1 to enable IRQ8 through IRQ15

 IRQ3  Remote access controller serial port (when applicable)

 IRQ4  Serial port 1 (COM1 and COM3)

 IRQ5  Remote access controller

 IRQ6  Diskette-drive controller

 IRQ7  Parallel port

 IRQ8  Real-time clock

 IRQ9  ACPI functions (used for power management)

 IRQ10  Available

 IRQ11  Available

 IRQ12  PS/2 mouse port unless the mouse is disabled through the System Setup program

 IRQ13  Math coprocessor

 IRQ14  IDE CD-drive controller

 IRQ15  Available

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Running the System Diagnostics Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

  Using Server Administrator Diagnostics

  System Diagnostics Features

  When to Use the System Diagnostics

  Running the System Diagnostics

  System Diagnostics Testing Options

  Using the Advanced Testing Options

  Error Messages

If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.

Using Server Administrator Diagnostics

To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.

To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.

System Diagnostics Features

The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:

l  Run tests individually or collectively.

l  Control the sequence of tests.

l  Repeat tests.

l  Display, print, or save test results.

l  Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.

l  View help messages that briefly describe each test and its parameters.

l  View status messages that inform you if tests are completed successfully.

l  View error messages that inform you of problems encountered during testing.

When to Use the System Diagnostics

If a major component or device in the system does not operate properly, component failure may be indicated. As long as the microprocessor and the system's input/output devices (monitor, keyboard, and diskette drive) are functioning, you can use the system diagnostics to help identify the problem.

Running the System Diagnostics

The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD.

From the Utility Partition

1.  As the system boots, press during POST.

2.  From the utility partition main menu under Run System Utilities, select Run System Diagnostics.

From the Diagnostics Diskettes

1.  Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes.

2.  Insert the first diagnostics diskette.

3.  Reboot the system.

If the system fails to boot, see "Getting Help."

When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.

System Diagnostics Testing Options

To select an option from the Diagnostics menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option.

Table 4-1 provides a brief explanation of testing options.

 Table 4-1. System Diagnostics Testing Options

Using the Advanced Testing Options

When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:

l  Two lines at the top of the screen identify the diagnostics utility, the version number, and the system's service tag number.

l  The left side of the screen under Device Groups liststhe diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu. Press the up- or down-arrow keys to highlight a particular device group. Press the left- or right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears at the bottom of the screen.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause invalid results or error messages. In addition, use only the program that came with your system (or an updated version of that program).

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the utility on your screen.

Testing Option Function

 Quick Tests  Performs a quick check of the system. Select Test All Devices and then select Quick Tests. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.

 Test One Device  Tests a particular device.

 Extended Tests  Performs a more thorough check of the system. Select Test All Devices and then select Extended Tests.

 Advanced Testing  Checks a particular area of the system.

 Information and Results

 Displays test results.

 Program Options  Sets various test parameters.

 Device Configuration

 Displays an overview of the devices in the system.

 Exit to MS-DOS  Exits the diagnostics and returns to the System Utilities menu.

l  The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group.

l  The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option.

For more information about a device group or device, highlight the Help option and press . Press to return to the previous screen.

Error Messages

When you run a system diagnostics test, you may receive an error message during testing. Record the message on a copy of the Diagnostics Checklist. For a copy of the Diagnostics Checklist and instructions for obtaining technical assistance, see "Getting Help."

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Troubleshooting Your System Dell PowerEdge 650 Systems Installation and Troubleshooting Guide

If your system is not working as expected, begin troubleshooting using the procedures in this section. This section guides you through initial checks and procedures that can solve basic system problems and provides troubleshooting procedures for components inside the system. Before you start any of the procedures in this section, perform the following steps:

l  Read "Running the System Diagnostics" for information about running diagnostics.

Safety FirstFor You and Your System

To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.

External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-2 for the back-panel connectors on your system. See "I/O Connectors" for more information about the functionality of each connector type.

Checking Specific System Problems

1.  Turn off the system and attached peripherals. Disconnect all the power cables from their electrical outlets.

2.  If the system is connected to a power distribution unit (PDU), turn the PDU off and then on again.

If the system is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU.

3.  Reconnect the system to the electrical outlet or PDU.

  Safety FirstFor You and Your System

  External Connections

  Checking Specific System Problems

  Start-up Routine

  Opening the System

  Closing the System

  Checking the Equipment

  Inside the System

  Troubleshooting a Wet System

  Troubleshooting a Damaged System

  Troubleshooting the System Battery

  Troubleshooting the Power Supply

  Troubleshooting the Cooling Fans

  Troubleshooting an Expansion Card

  Troubleshooting the Microprocessor

  Troubleshooting System Memory

  Troubleshooting the System Board

  Troubleshooting a Diskette Drive

  Troubleshooting a CD Drive

  Troubleshooting IDE Hard Drives

  Troubleshooting SCSI Hard Drives

Read "Safety Instructions" in your System Information Guide.

Always follow the instructions closely, and ensure that you review all information in "Safety Instructions" in the System Information Guide.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

Start-up Routine

It is important to look and listen to your system when trying to determine the source of a problem. Look and listen during the system's start-up routine for the indications described in Table 5-1.

 Table 5-1. Start-Up Routine Indications

Opening the System

The system is enclosed by a bezel and cover. To upgrade or troubleshoot the system, remove the bezel and cover to access the CD and diskette drives, hard drives, power supply, and other internal system components.

1.  If applicable, remove the bezel. See Figure 5-1.

a.  If applicable, unlock the bezel.

b.  While grasping the bezel, slide it toward the key lock.

c.  Rotate the right side of the bezel away from the front panel.

d.  Pull the bezel away from the system.

Figure 5-1. Removing the Bezel

2.  Observe the precautions in "Safety FirstFor You and Your System."

3.  Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.

4.  To remove the system cover, loosen the thumbscrew at the back of the system. See Figure 5-2.

5.  While pressing down on the cover indention, slide the cover backward about an inch, and grasp the cover on both sides.

6.  Carefully lift the cover away from the system.

Figure 5-2. Removing and Replacing the System Cover

Look/listen for: Action

 An error message displayed on the monitor  See "System Messages" in "Indicators, Messages, and Codes."

 A series of beeps emitted by the system  See "System Beep Codes" in "Indicators, Messages, and Codes."

 Alert messages from the Dell OpenManage Server Administrator software  See your systems management software documentation.

 The monitor's power indicator  See "Troubleshooting the Video Subsystem."

 The keyboard indicators  See "Troubleshooting the Keyboard."

 The diskette-drive activity indicator  See "Troubleshooting a Diskette Drive."

 The CD drive activity indicator  See "Troubleshooting a CD Drive."

 The hard-drive activity indicators  See "Troubleshooting IDE Hard Drives."

 An unfamiliar constant scraping or grinding sound when you access a drive  See "Getting Help."

Closing the System

1.  Ensure that you did not leave tools or parts inside the system.

2.  Place the cover over the sides of the chassis, and slide the cover forward until it snaps into place. See Figure 5-2.

3.  Tighten the thumbscrew at the back of the system to secure the cover.

4.  To replace the bezel. See Figure 5-1.

a.  Align the hole in the left-side bezel securing tab with the tab on the front panel.

b.  While rotating the bezel toward the front panel, slide the bezel toward the key lock until the bezel snaps into place.

5.  Reconnect the system to the electrical outlet, and turn on the system.

Checking the Equipment

This section provides troubleshooting procedures for components that connect directly to the I/O panel of the system. Before performing any of these procedures, see "External Connections."

Troubleshooting the Video Subsystem

Problem

l  Monitor

l  Monitor interface cable

l  Video memory

l  Video logic

Action

1.  Check the system and power connections to the monitor.

2.  Determine whether the system has a remote access card and a video expansion card installed.

The system supports only the embedded video when using a remote access card.

If a video expansion card is not installed, go to step 3.

If a video expansion card is installed, remove the video card. See "Removing an Expansion Card" in "Installing System Components." If the problem persists, go to step 3.

3.  Run the video tests in the system diagnostics.

If the tests run successfully, the problem is not related to video hardware. Go to "Finding Software Solutions."

If the tests did not run successfully, see "Getting Help."

Troubleshooting the Keyboard

Problem

l  System message indicates a problem with the keyboard.

l  Keyboard cable.

Action

1.  Press each key on the keyboard, and look at the keyboard and its cable for any signs of damage.

If the keyboard appears to be free of physical damage, go to step 3.

If the keyboard is damaged, continue to step 2.

2.  Swap the faulty keyboard with a working keyboard.

If the problem is resolved, you must replace the faulty keyboard. See "Getting Help."

3.  Run the keyboard test in the system diagnostics. See "Running the System Diagnostics."

If the test fails, see "Getting Help."

Troubleshooting the Mouse

Problem

l  System message indicates a problem with the mouse.

l  Mouse cable.

Action

1.  Click each button on the mouse, and look at the mouse and its cable for any signs of damage.

If the mouse appears to be free of physical damage, go to step 3.

If the mouse is damaged, continue to step 2.

2.  Swap the faulty mouse with a working mouse.

If the problem is resolved, you must replace the faulty mouse. See "Getting Help."

3.  Enter the System Setup program, and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide.

If the problem is not resolved, continue to step 4.

4.  Run the pointing devices test in the system diagnostics. See "Running the System Diagnostics."

If the test fails, see "Getting Help."

Troubleshooting Basic I/O Functions

Problem

l  Error message indicates a problem with a serial port.

l  Device connected to a serial port is not operating properly.

Action

1.  Enter the System Setup program and ensure that the serial port is enabled. See "Using the System Setup Program" in your User's Guide.

2.  If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.

3.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device."

Troubleshooting a Serial I/O Device

Problem

l  Device connected to the serial port is not working.

Action

1.  Remove the bezel. See "Opening the System."

2.  Turn off the system and any peripheral devices connected to the serial port.

3.  Swap the interface cable with a known working cable.

4.  Turn on the system and the serial device.

If the problem is resolved, the interface cable must be replaced. See "Getting Help."

5.  Turn off power to the system and the serial device, and swap the device with a comparable device.

6.  Turn on the system and the serial device.

If the problem is resolved, the serial device must be replaced.

If the problem is not resolved, see "Getting Help."

Troubleshooting a USB Device

Problem

l  System error message indicates a problem.

l  Device connected to the port is not working.

Action

1.  Enter the System Setup program and ensure that the USB ports are enabled. See "Using the System Setup Program" in the User's Guide.

2.  Remove the bezel. See "Opening the System."

3.  Turn off the system and any USB devices.

If only one USB device is connected to the system, go to step 6.

4.  Disconnect all USB devices, and connect the malfunctioning device to the other USB port.

5.  Turn on the system and the reconnected device.

If the problem is resolved, the USB port may be defective. See "Getting Help."

6.  If possible, swap the interface cable with a known working cable.

If the problem is resolved, the interface cable must be replaced. See "Getting Help."

7.  Turn off the system and the USB device, and swap the device with a comparable device.

8.  Turn on the system and the USB device.

If the problem is resolved, the USB device must be replaced.

If the problem is not resolved, see "Getting Help."

Inside the System

In Figure 5-3, the bezel and system cover are removed to provide an interior view of the system.

Figure 5-3. Inside the System

The system board holds the system's control circuitry and other electronic components. Several hardware options such as the processors and memory are installed directly on the system board. Using a riser card, the system can accommodate up to two expansion cards. The upper slot supports PCI 64-bit, 33-MHz

expansion cards and the lower slot supports PCI-X 64-bit, 133-MHz expansion cards.

The hard-drive bays provide space for up to two IDE or SCSI drives and a CD/diskette drive combination. The SCSI hard drives must be connected to a controller card. Power is supplied to the backplane board, the system board, and internal peripherals through a single nonredundant power supply.

Troubleshooting a Wet System

Problem

l  Liquid spills

l  Splashes

l  Excessive humidity

Action

1.  Open the system. See "Opening the System."

2.  Remove any expansion cards, if installed. See "Removing an Expansion Card" in "Installing System Components."

3.  Allow the system to dry thoroughly for at least 24 hours.

4.  Close the system. See "Closing the System."

5.  Remove the bezel. See "Opening the System."

6.  Turn on the system.

7.  If the system starts up normally, shut down the system and reinstall the expansion cards you removed in step 2.

8.  Close the system. See "Closing the System."

9.  Run the system board tests in the system diagnostics to confirm that the system works properly. See "Running the System Diagnostics."

If the tests did not complete successfully, see "Getting Help."

Troubleshooting a Damaged System

Problem

l  System dropped or damaged.

Action

1.  Open the system. See "Opening the System."

2.  Check the following connections:

l  Riser-card connections to the system board

l  Drive-carrier connections to the backplane board

3.  Ensure that all cables are properly connected and all component connectors are properly seated.

4.  Close the system. See "Closing the System."

5.  Run the system board tests in the system diagnostics. See "Running the System Diagnostics."

If the tests did not complete successfully, see "Getting Help."

Troubleshooting the System Battery

Problem

l  Error message shows problem with the battery.

l  System Setup utility loses the system configuration information.

l  System date and time do not stay current.

Action

1.  Open the system. See "Opening the System."

2.  Check the connection of the battery to the system board.

See "Replacing the Battery" in "Installing System Components."

3.  Close the system. See "Closing the System."

4.  If the problem is not resolved by reseating the battery, replace the battery. See "Replacing the Battery" in "Installing System Components."

If the problem is not resolved by replacing the battery, see "Getting Help."

Troubleshooting the Power Supply

Problem

l  The power LED on the front of the system is not lit.

Action

1.  Check the connection of the power cable to the power supply and the outlet.

2.  Remove the bezel. See "Opening the System."

3.  Turn on the system.

If the problem is not resolved, continue to the next step.

4.  Open the system. See "Opening the System."

5.  Ensure that the power supply cable is properly connected to the backplane board.

6.  Close the system. See "Closing the System."

If the problem is still not resolved, replace the power supply. See "Power Supply" in "Installing System Components."

Troubleshooting the Cooling Fans

Problem

l  One or more of the system fans does not work.

Action

1.  Open the system. See "Opening the System."

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions.

2.  Lift the fan from the chassis. See "Removing a Fan Assembly" in "Installing System Components."

3.  Reseat the fan.

Ensure that the fan connector is firmly seated.

4.  Close the system. See "Closing the System."

If the problem persists, replace the fan.

5.  If the replacement fan does not operate, one of the fan connectors is faulty. See "Getting Help."

Troubleshooting an Expansion Card

Problem

l  Expansion card does not perform as expected.

Action

1.  Open the system. See "Opening the System."

2.  Verify that the expansion card is firmly seated in its connector and the riser card is firmly seated in the riser-card connector.

3.  Verify that the appropriate cables are firmly connected to the expansion-card connector.

4.  Close the system. See "Closing the System."

If the problem persists, continue to the next step.

5.  Open the system. See "Opening the System."

6.  Remove all the expansion cards. See "Removing an Expansion Card" in "Installing System Components."

7.  Close the system. See "Closing the System."

8.  Run the Quick Tests in the system diagnostics. See "Running the System Diagnostics."

If the tests do not complete successfully, see "Getting Help."

If the tests run successfully, continue to the next step.

9.  Open the system. See "Opening the System."

10.  Reinstall one of the expansion cards.

11.  Close the system. See "Closing the System."

12.  Remove the bezel (see "Opening the System"), turn on the system, and repeat step 8.

If the tests still fail, see "Getting Help."

If the tests are successful, continue to the next step.

13.  Open the system. See "Opening the System."

14.  Reinstall the other expansion card.

15.  Close the system. See "Closing the System."

16.  Remove the bezel (see "Opening the System"), turn on the system, and repeat step 8.

If the tests fail, the expansion card might be faulty. See "Getting Help."

If the tests are successful, the expansion cards may not have been properly installed.

Troubleshooting the Microprocessor

Problem

l  Error message indicates a microprocessor problem.

l  A heat sink is not installed for the processor.

Action

1.  Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."

2.  Open the system. See "Opening the System."

3.  Ensure that the processor and heat sink are properly installed. See "Replacing the Processor" in "Installing System Components."

4.  Close the system. See "Closing the System."

5.  Run Quick Tests in the system diagnostics. See "Running the System Diagnostics."

If the tests fail or the problem persists, see "Getting Help."

Troubleshooting System Memory

Problem

l  Faulty memory module

l  Faulty system board

Action

1.  Remove the bezel. See "Opening the System."

2.  Turn on the system and attached peripherals.

If no error messages occur during POST, go to step 13.

3.  Open the system. See "Opening the System."

4.  Reseat the memory modules in their sockets. See "System Memory" in "Installing System Components."

5.  Close the system. See "Closing the System."

If no error messages occur during POST, go to step 13.

6.  Open the system. See "Opening the System."

7.  Remove all the memory modules. See "Removing Memory Modules" in "Installing System Components."

8.  Install a known working memory module in DIMM A. See "Installing Memory Modules" in "Installing System Components."

9.  Close the system. See "Closing the System."

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

If no error messages occur during POST, continue to the next step.

If there are error messages, the system board might be faulty. See "Getting Help."

10.  Open the system. See "Opening the System."

11.  Remove the memory module from DIMM A and reinstall one of the memory modules that you removed in step 7.

12.  Close the system. See "Closing the System."

If no error messages occur during POST, reinstall one of the memory modules that you removed in step 7 and repeat this step for the remaining memory module.

If there are error messages, the memory module is faulty. Replace the memory module. See "System Memory."

13.  Run the system memory test in the system diagnostics. See "Running the System Diagnostics."

If the test does not complete successfully, see "Getting Help."

Troubleshooting the System Board

Problem

l  Error message indicates a system board problem.

Action

1.  Open the system. See "Opening the System."

2.  Remove the expansion cards, if installed. See "Removing an Expansion Card" in "Installing System Components."

3.  Close the system. See "Closing the System."

4.  Run the system board tests in the system diagnostics. See "Running the System Diagnostics."

If the tests do not run successfully, see "Getting Help."

5.  Open the system. See "Opening the System."

6.  Reinstall the one of the expansion cards that you removed in step 2. See "Installing an Expansion Card" in "Installing System Components."

7.  Close the system. See "Closing the System."

8.  Run the system board tests again.

If the tests do not complete successfully, the expansion card might be faulty. See "Getting Help."

If the tests complete successfully, repeat step 5 through step 8 for the remaining expansion card, if applicable.

Troubleshooting a Diskette Drive

Problem

l  Error message indicates a diskette drive problem.

Action

1.  Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" in the User's Guide.

2.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics."

3.  Run the diskette drive tests to see whether the diskette drive works correctly. See "Running the System Diagnostics."

If the tests fail, continue to the next step.

4.  Open the system. See "Opening the System."

5.  Ensure that the CD/diskette drive interface cable is securely connected to the interposer board and the backplane board.

6.  Close the system. See "Closing the System."

7.  Run the diskette drive tests to see whether the diskette drive works correctly.

8.  Open the system. See "Opening the System."

9.  Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Components."

10.  Close the system. See "Closing the System."

11.  Run the diskette-drive tests to see whether the diskette drive works correctly.

If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.

If the tests fail, see "Getting Help."

12.  Open the system. See "Opening the System."

13.  Reinstall one of the expansion cards you removed in step 9. See "Installing an Expansion Card" in "Installing System Components."

14.  Close the system. See "Closing the System."

15.  Run the diskette drive tests to see whether the diskette drive works correctly.

16.  Repeat step 12 through step 15 until all expansion cards are reinstalled, one of the expansion cards causes the tests to fail, or the system cannot boot from a diskette.

If the problem is not resolved, see "Getting Help."

Troubleshooting a CD Drive

Problem

l  System cannot read data from a CD in an IDE drive.

l  CD drive indicator does not blink during boot.

Action

1.  Try using a different CD that you know works properly.

2.  Enter the System Setup program and ensure that the drive's IDE or SCSI controller is enabled. See "Using the System Setup Program" in the User's Guide.

3.  Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."

4.  Run the IDE devices tests in the system diagnostics to determine whether the drive works correctly. See "Running the System Diagnostics."

If the tests failed, continue to the next step.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

5.  Open the system. See "Opening the System."

6.  Ensure that the CD/diskette-drive interface cable is securely connected to the interposer board and to the backplane board.

7.  Close the system. See "Closing the System."

8.  Run the IDE devices tests in the system diagnostics to determine whether the CD drive works correctly.

If the problem is not resolved, see "Getting Help."

Troubleshooting IDE Hard Drives

Problem

l  Faulty hard drive

l  Faulty backplane board

l  Faulty or loose cable connections

Action

1.  Enter the System Setup program, and verify that the system is configured correctly. See "Using the System Setup Program" in your User's Guide.

2.  Run the hard drive and IDE devices tests in the system diagnostics to determine whether the hard drive operates properly. See "Running the System Diagnostics."

3.  Open the system. See "Opening the System."

4.  Ensure that the hard-drive interface cable is properly connected between the drive and the backplane board.

5.  If the hard drive is the boot drive, ensure that the drive is configured and connected properly. See "Configuring the Boot Drive" in "Installing Drives."

6.  Ensure that a power cable is properly connected to the drive.

7.  Close the system. See "Closing the System."

8.  Partition and logically format the hard drive. See the operating system documentation.

9.  If possible, restore the files to the drive.

If the problem persists, see "Getting Help."

Troubleshooting SCSI Hard Drives

Problem

l  Faulty hard drive

l  Faulty or loose cable connections to a controller card

Action

1.  Run the SCSI controllers test and the hard drive tests in the system diagnostics. See "Running the System Diagnostics."

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

CAUTION: See your System Information Guide for complete information about safety precautions, working inside the computer, and protecting against electrostatic discharge.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

For information about testing the controller, see the SCSI controller's documentation.

If the tests fail, continue to step 2.

2.  Reboot the system and enter the SCSI configuration utility.

To enter the utility, press ,