Dell PowerEdge 1800 Server Installation Guide PDF
Summary of Content for Dell PowerEdge 1800 Server Installation Guide PDF
Dell PowerEdge 1800 Systems
Installation and
Troubleshooting Guide
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Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Glossary in the Users Guide.
____________________
Information in this document is subject to change without notice. 2009 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerConnect, PowerVault, Axim, Dell OpenManage, DellNet, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; MS-DOS is a registered trademark of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
September 2009 P/N R2053 Rev. A02
Contents
1 Introduction
Other Documents You May Need . . . . . . . . . . . . . . . . . . . . . . 9
Obtaining Technical Assistance . . . . . . . . . . . . . . . . . . . . . . 10
2 Indicators, Codes, and Messages
Front-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 12
System Status Indicators . . . . . . . . . . . . . . . . . . . . . . . 12
Back-Panel Indicators and Features . . . . . . . . . . . . . . . . . . . . 16
Power Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
SCSI Hard-Drive Indicator Codes . . . . . . . . . . . . . . . . . . . . . . 18
NIC Indicator Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
System Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29
Warning Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Diagnostics Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Alert Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
3 Finding Software Solutions
Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Troubleshooting Errors and Conflicts . . . . . . . . . . . . . . . . . . . . 33
Input Errors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Application Conflicts . . . . . . . . . . . . . . . . . . . . . . . . . 34
IRQ Assignment Conflicts . . . . . . . . . . . . . . . . . . . . . . . 34
4 Running System Diagnostics
Using Server Administrator Diagnostics . . . . . . . . . . . . . . . . . . 37
Contents 3
System Diagnostics Features . . . . . . . . . . . . . . . . . . . . . . . . 37
When to Use the System Diagnostics . . . . . . . . . . . . . . . . . . . . 38
Running the System Diagnostics . . . . . . . . . . . . . . . . . . . . . . 38
From the Utility Partition . . . . . . . . . . . . . . . . . . . . . . . . 38
From the Diagnostics Diskettes . . . . . . . . . . . . . . . . . . . . 38
System Diagnostics Testing Options . . . . . . . . . . . . . . . . . . . . 38
Using the Advanced Testing Options . . . . . . . . . . . . . . . . . . . . 39
Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
5 Troubleshooting Your System
Safety FirstFor You and Your System . . . . . . . . . . . . . . . . . . . 41
Start-Up Routine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41
Checking the Equipment . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting External Connections . . . . . . . . . . . . . . . . . . . 42
Troubleshooting the Video Subsystem . . . . . . . . . . . . . . . . . 42
Troubleshooting the Keyboard . . . . . . . . . . . . . . . . . . . . . . . 42
Troubleshooting the Mouse . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting Basic I/O Functions . . . . . . . . . . . . . . . . . . . . 43
Troubleshooting a Serial I/O Device . . . . . . . . . . . . . . . . . . 44
Troubleshooting a USB Device . . . . . . . . . . . . . . . . . . . . . 44
Troubleshooting a NIC . . . . . . . . . . . . . . . . . . . . . . . . . . . 45
Responding to a Systems Management Software Alert Message . . . . . . . 46
Inside the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Removing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Installing the Bezel . . . . . . . . . . . . . . . . . . . . . . . . . . 50
Stabilizing the Tower System . . . . . . . . . . . . . . . . . . . . . . 50
System Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Opening the System . . . . . . . . . . . . . . . . . . . . . . . . . . 51
Closing the System . . . . . . . . . . . . . . . . . . . . . . . . . . 51
4 Contents
Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 52
Removing the Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . 53
Installing the Baffle/Back Fan Assembly . . . . . . . . . . . . . . . . 54
Troubleshooting a Wet System . . . . . . . . . . . . . . . . . . . . . . . 54
Troubleshooting a Damaged System . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting the System Battery . . . . . . . . . . . . . . . . . . . . 55
Troubleshooting Power Supplies . . . . . . . . . . . . . . . . . . . . . . 56
Troubleshooting System Cooling Problems . . . . . . . . . . . . . . . . . 57
Troubleshooting a Fan . . . . . . . . . . . . . . . . . . . . . . . . . 57
Troubleshooting System Memory . . . . . . . . . . . . . . . . . . . . . . 58
Troubleshooting a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . 60
Troubleshooting a CD Drive . . . . . . . . . . . . . . . . . . . . . . . . 61
Troubleshooting an External SCSI Tape Drive . . . . . . . . . . . . . . . . 62
Troubleshooting SCSI Hard Drives . . . . . . . . . . . . . . . . . . . . . 63
Troubleshooting a SCSI Hard Drive (System With a SCSI Backplane) . . . 63
Troubleshooting SATA Hard Drives . . . . . . . . . . . . . . . . . . . . . 64
Troubleshooting a SATA Hard Drive . . . . . . . . . . . . . . . . . . 64
Troubleshooting a SATA Hard Drive in a RAID Configuration . . . . . . . 65
Troubleshooting a RAID Controller Card . . . . . . . . . . . . . . . . . . 66
Troubleshooting Expansion Cards . . . . . . . . . . . . . . . . . . . . . 67
Troubleshooting the Microprocessors . . . . . . . . . . . . . . . . . . . 68
6 Installing System Options
System Fans . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 71
Removing the Front System Fan . . . . . . . . . . . . . . . . . . . . 71
Installing the Front System Fan . . . . . . . . . . . . . . . . . . . . . 72
Redundant Power Supplies . . . . . . . . . . . . . . . . . . . . . . . . 74
Removing a Redundant Power Supply . . . . . . . . . . . . . . . . . 74
Installing a Redundant Power Supply. . . . . . . . . . . . . . . . . . 74
Expansion Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 75
Installing an Expansion Card . . . . . . . . . . . . . . . . . . . . . . 76
Contents 5
Removing an Expansion Card . . . . . . . . . . . . . . . . . . . . . 77
System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 78
General Memory Module Installation Guidelines . . . . . . . . . . . . 79
Installing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 80
Removing Memory Modules . . . . . . . . . . . . . . . . . . . . . . 82
Processors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 82
System Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
Replacing the System Battery . . . . . . . . . . . . . . . . . . . . . 86
Control Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87
Removing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 87
Installing the Control Panel . . . . . . . . . . . . . . . . . . . . . . 88
7 Installing Drives
Connecting Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Interface Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 91
Drive Cable Configurations . . . . . . . . . . . . . . . . . . . . . . 91
DC Power Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . 92
IDE Configuration Information . . . . . . . . . . . . . . . . . . . . . . . 93
SATA Configuration Information . . . . . . . . . . . . . . . . . . . . . . 93
SCSI Configuration Information . . . . . . . . . . . . . . . . . . . . . . . 93
SCSI Interface Cables . . . . . . . . . . . . . . . . . . . . . . . . . 93
SCSI ID Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . 93
Device Termination . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Configuring the Boot Drive . . . . . . . . . . . . . . . . . . . . . . . . . 94
Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94
Removing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 94
Installing a Diskette Drive . . . . . . . . . . . . . . . . . . . . . . . 95
Front-Panel Drive Inserts. . . . . . . . . . . . . . . . . . . . . . . . . . 96
Removing the Front-Panel Drive Inserts . . . . . . . . . . . . . . . . 96
Installing the Front-Panel Drive Inserts . . . . . . . . . . . . . . . . . 97
5.25-Inch Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98
Installing a 5.25-Inch Drive . . . . . . . . . . . . . . . . . . . . . . 98
6 Contents
Hard Drives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 104
General Installation Guidelines. . . . . . . . . . . . . . . . . . . . 104
Installing and Removing SATA Hard Drives . . . . . . . . . . . . . . 104
Installing and Removing Hot-Plug SCSI Hard Drives . . . . . . . . . . 111
Installing a RAID Controller Card . . . . . . . . . . . . . . . . . . . . . 114
8 Getting Help
Technical Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . 117
Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . 117
AutoTech Service . . . . . . . . . . . . . . . . . . . . . . . . . . 118
Automated Order-Status Service . . . . . . . . . . . . . . . . . . . 118
Technical Support Service . . . . . . . . . . . . . . . . . . . . . . 119
Dell Enterprise Training and Certification . . . . . . . . . . . . . . . . . 119
Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . 119
Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . 119
Returning Items for Warranty Repair or Credit. . . . . . . . . . . . . . . 119
Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120
Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 122
A Jumpers, Switches, and Connectors
JumpersA General Explanation . . . . . . . . . . . . . . . . . . . . 139
Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 139
System Board Jumpers . . . . . . . . . . . . . . . . . . . . . . . . . . 140
System Board Connectors . . . . . . . . . . . . . . . . . . . . . . . . 141
Disabling a Forgotten Password . . . . . . . . . . . . . . . . . . . . . 142
B I/O Ports and Connectors
I/O Connectors. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145
Serial Connector. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 146
Serial Connector Autoconfiguration . . . . . . . . . . . . . . . . . 146
Contents 7
Parallel Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . 147
PS/2-Compatible Keyboard and Mouse Connectors . . . . . . . . . . . . 148
Video Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 149
USB Connector . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 150
Integrated NIC Connector . . . . . . . . . . . . . . . . . . . . . . . . 150
Network Cable Requirements . . . . . . . . . . . . . . . . . . . . . . 151
Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 153
Figures
Tables
8 Contents
Introduction
Your system includes the following significant service and upgrade features:
Embedded server management hardware, which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure
System diagnostics, which checks for hardware problems (if the system can boot)
The following system options are offered:
Microprocessors
System memory
Expansion-card options, including RAID controller cards
Nonhot-plug SATA or hotplug-ready SCSI hard drives
IDE and SCSI half-height tape drives
Redundant, hot-plug power supplies
Other Documents You May Need
The Product Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.
The Rack Installation Guide or Rack Installation Instructions included with your rack solution describes how to install your system into a rack.
The Getting Started Guide provides an overview of initially setting up your system.
The User's Guide provides information about system features and technical specifications.
The Installation and Troubleshooting Guide describes how to troubleshoot the system and install or replace system components.
Systems management software documentation describes the features, requirements, installation, and basic operation of the software.
Operating system documentation describes how to install (if necessary), configure, and use the operating system software.
Documentation for any components you purchased separately provides information to configure and install these options.
Introduction 9
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NOTE: Always read the updates first because they often supersede information in other
documents.
Release notes or readme files may be included to provide last-minute updates to the system or documentation or advanced technical reference material intended for experienced users or technicians.
Obtaining Technical Assistance If at any time you do not understand a procedure described in this guide or if your system does not perform as expected, a number of tools are provided to help you. For more information on these help tools, see "Getting Help."
10 Introduction
Indicators, Codes, and Messages
The system, applications, and operating systems can identify problems and alert you to them. Any of the following can indicate when the system is not operating properly:
System indicators
System messages
Beep codes
Warning messages
Diagnostics messages
Alert messages
This section describes each type of message, lists the possible causes, and provides steps to resolve any problems indicated by a message. The system indicators and features are illustrated in this section.
Figure 2-1. Tower and Rack-Mount Orientations
tower version with
standard bezel rack version with
standard bezel
Indicators, Codes, and Messages 11
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Figure 2-2. Front-Panel Controls and Indicators
System Status Indicators
The system front panel incorporates blue and amber system status indicators. The blue indicator lights up when the system is operating correctly. The amber indicator lights up when the system needs attention due to a problem with power supplies, fans, system temperature, or SCSI hard drives.
Table 2-1 lists the system's indicator patterns. Different patterns are displayed as events occur in the system.
Table 2-1. System Status Indicator Patterns
Blue indicator Amber Indicator Description
Off Off Power is not available to the system.
Off Blinking Power is available to the system, but the system is not powered on.
power button
NMI button
USB connectors (2)
system identification
button
blue and amber
system status
indicator
power-on indicator
security lock
12 Indicators, Codes, and Messages
Off Blinking The system is powered on and has detected an error. See "System Messages" and "Troubleshooting Your System" for more information.
On Off Power is on, and the system is operational.
Blinking Off The indicator has been activated to identify the system in a rack.
NOTE: While the system is being identified, the blue indicator blinks even though an error has been
detected. After the system is identified, the blue indicator stops blinking and the amber indicator resumes
blinking.
Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors
Indicator, Button,
or Connector
Icon Description
Blue system status indicator
The blue system status indicator lights up during normal system operation. Both the systems management software and the identification buttons located on the front and back of the system can cause the blue system status indicator to flash to identify a particular system.
Amber system status indicator
The amber system status indicator flashes when the system needs attention due to a problem with power supplies, fans, system temperature, or SCSI hard drives.
NOTE: If the system is connected to AC power and an
error has been detected, the amber system status
indicator flashes regardless of whether the system has
been powered on.
Table 2-1. System Status Indicator Patterns (continued)
Blue indicator Amber Indicator Description
Indicators, Codes, and Messages 13
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Power-on indicator The power-on indicator lights when the system power is on. The power-on indicator blinks when power is available to the system, but the system is not powered on.
The power button controls the DC power supply output to the system.
NOTE: If you turn off the system using the power button
and the system is running an ACPI-compliant operating
system, the system performs a graceful shutdown before
the power is turned off. If the system is not running an
ACPI-compliant operating system, the power is turned off
immediately after the power button is pressed.
System identification button
The identification buttons on the front and back panels can be used to locate a particular system within a rack. When one of these buttons is pushed, the blue system status indicator on the front and back blinks until one of the buttons is pushed again.
USB connectors Connects USB 2.0-compliant devices to the system.
NMI button Used to troubleshoot software and device driver errors when using certain operating systems. This button can be pressed using the end of a paper clip.
NOTE: Use this button only if directed to do so by qualified
support personnel or by the operating system's
documentation.
Table 2-2. Front-Panel LED Indicators, Buttons, and Connectors (continued)
Indicator, Button,
or Connector
Icon Description
14 Indicators, Codes, and Messages
Figure 2-3. System With SATA Hard Drives
Figure 2-4. System With SCSI Hard Drives
CD drive (or optional data-only
DVD or combination drive)
diskette drive peripheral bay
up to six SATA hard
drives (behind faceplate)
up to six SCSI
hard drives
CD drive (or optional data-only
DVD or combination drive)
diskette drive
peripheral bay
Indicators, Codes, and Messages 15
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Back-Panel Indicators and Features Figure 2-5 shows the back-panel features of the system. Table 2-3 describes the back-panel features.
Figure 2-5. Back-Panel Features
PS/2 mouse connector
PS/2 keyboard connector
USB connectors (2)
serial connector
NIC connector
expansion slots (6)
parallel connector
video connector
power cable strain relief loop
Kensington
lock
system status indicator connector
system status indicators
system identification button
optional redundant
power supply PS1
optional redundant
power supply PS2
16 Indicators, Codes, and Messages
Power Indicator Codes The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status. See Figure 2-2. Table 2-4 lists the power button indicator codes.
The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred. See Figure 2-6.
Table 2-3. Back-Panel Features
Component Description
PS/2 mouse connector Connects a mouse to the system.
PS/2 keyboard connector Connects a keyboard to the system.
Serial connector Connects a serial device to the system.
Parallel connector Connects a parallel device to the system.
Video connector Connects a monitor to the system.
System status indicator connector
Connects to an indicator that can signify when the system is operating correctly or when the system needs attention. See "Front-Panel Indicators and Features."
USB connectors (2) Connects USB 2.0-compliant devices to the system.
NIC indicators Provide information on NIC status. See "NIC Indicator Codes."
System identification button
Locates a particular system within a rack. See "Front-Panel Indicators and Features."
System status indicators Functions the same as the front-panel system status indicators. See "System Status Indicators."
Table 2-4. Power Button Indicators
Indicator Function
On Indicates that power is supplied to the system and the system is operational.
Off Indicates that no power is supplied to the system.
Blinking Indicates that power is supplied to the system, but the system is in a standby state. For information on standby states, see your operating system documentation.
Indicators, Codes, and Messages 17
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SCSI Hard-Drive Indicator Codes Each SCSI hard-drive carrier has two indicators: a busy indicator and a status indicator. See Figure 2-7. The indicators provide information on the status of the respective SCSI hard drive.
NOTE: Hard-drive indicator codes are not available on SATA hard drives.
Table 2-5. Redundant Power Supply Indicators
Indicator Function
Power supply status Green indicates that the power supply is operational.
Power supply fault Amber indicates a problem with the power supply.
AC line status Green indicates that a valid AC source is connected to the power supply.
AC line status indicator
power-supply fault indicator
power supply status indicator
18 Indicators, Codes, and Messages
Figure 2-7. SCSI Hard-Drive Indicators
Table 2-6 lists the drive status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.
The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. The indicator is controlled by the hard drive.
Table 2-6. SCSI Hard-Drive Status Indicator Codes
Drive-Status Indicator Indicator Code
Drive bay empty Off
Drive being prepared for operation, drive online
Steady green
Drive being identified or prepared for removal
Blinks green three times per second at equal intervals
Drive rebuilding Blinks green once per second
Drive offline or failed Steady amber
green drive-activity
indicator
drive-status indicator
(green and amber)
Indicators, Codes, and Messages 19
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Figure 2-8. NIC Indicators
System Messages System messages appear on the screen to notify you of a possible problem with the system. Table 2-9 lists the system messages that can occur and the probable cause and corrective action for each message.
NOTE: If you receive a system message that is not listed in Table 2-9, check the documentation for the
application that is running when the message appears or the operating system's documentation for an
explanation of the message and recommended action.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
Table 2-7. NIC Indicator Codes
Indicator Indicator Code
Link and activity indicators are off. The NIC is not connected to the network.
Link indicator is green. The NIC is connected to a valid link partner on the network.
Activity indicator is amber blinking. Network data is being sent or received.
activity indicatorlink indicator
Table 2-8. System Messages
Message Causes Corrective Actions
Address mark not found Faulty CD/diskette drive subsystem or hard-drive subsystem; faulty system board.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
20 Indicators, Codes, and Messages
Alert! Current configuration does not support redundant memory. Redundant memory is disabled.
Memory modules installed are not the same type and size in all banks; faulty memory module(s).
This message is not applicable to this system.
Amount of available memory limited to 256 MB!
OS Install Mode is enabled in the System Setup program.
Disable OS Install Mode in the System Setup program. See "Using the System Setup program" in the User's Guide.
Auxiliary device failure Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.
See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System."
BIOS Update Attempt Failed!
Remote BIOS update attempt failed. Retry the BIOS update. If problem persists, see "Getting Help."
CD-ROM drive not found IDE CD-ROM Controller option is enabled in the System Setup program, but the CD drive is not detected.
If the system does not have a CD drive, disable the IDE CD-ROM Controller option in the System Setup program. See "Using the System Setup program" in the User's Guide.
If the system has a CD drive, ensure that it is properly connected. See "Troubleshooting a CD Drive" in "Troubleshooting Your System."
CPUs with different cache sizes detected
Microprocessors with different cache sizes are installed.
Ensure that all microprocessors have the same cache size and that they are properly installed. See "Processors" in "Installing System Options."
Decreasing available memory
Faulty or improperly installed memory modules.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Diskette drive n seek failure
Incorrect configuration settings in the System Setup program.
Run the System Setup program to correct the settings. See "Using the System Setup Program" in the User's Guide.
Faulty or improperly installed diskette drive.
See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
Diskette read failure Faulty or improperly inserted diskette. Replace the diskette.
Diskette subsystem reset failed
Faulty or improperly installed diskette drive.
See "Troubleshooting a Diskette Drive" in "Troubleshooting Your System."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
Indicators, Codes, and Messages 21
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ECC memory error Faulty or improperly installed memory modules.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Embedded RAID error Embedded RAID firmware responds with an error.
This message is not applicable to this system.
Embedded RAID Firmware is not present
Embedded RAID Firmware does not respond.
This message is not applicable to this system.
Error: Incorrect memory configuration.
Ensure memory in slots DIMM1_A and DIMM1_B, DIMM2_A and DIMM2_B, DIMM3_A and DIMM3_B match identically in size, speed, and rank.
Unmatched DIMM pairs are detected. Ensure that the memory modules are installed in matched pairs. See "General Memory Module Installation Guidelines" in "Installing System Components."
Error: Incorrect memory configuration.
Memory slots DIMM3_A and DIMM3_B only support single rank DIMMs. Remove the dual rank DIMMs from slots DIMM3_A and DIMM3_B.
Dual-rank memory modules are installed in memory slots DIMM3_A and DIMM3_B. These memory slots do not support dual-rank memory modules.
Remove the memory modules from slots DIMM3_A and DIMM3_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
Error: Incorrect memory configuration.
Memory slots DIMM3_A and DIMM3_B must be empty if Dual Rank memory DIMMs are in slots DIMM2_A and DIMM2_B.
Memory modules are installed in memory slots DIMM3_A and DIMM3_B. These memory slots must be empty if dual rank DIMMs are installed in memory slots DIMM2_A and DIMM2_B.
Remove the memory modules from slots DIMM3_A and DIMM3_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
Error: Incorrect memory configuration.
Move DIMM3_A and DIMM3_B into DIMM2_A and DIMM2_B.
Memory modules are not populated from lowest-number bank to highest- number bank.
Move memory modules from memory slots DIMM3_A and DIMM3_B into memory slots DIMM2_A and DIMM2_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
22 Indicators, Codes, and Messages
Error: Incorrect memory configuration.
Swap the DIMMs in slots DIMM1_A and DIMM1_B with DIMMs in slots DIMM2_A and DIMM2_B.
Memory slots DIMM1_A and DIMM1_B must be populated with dual-rank DIMMs if dual-rank DIMMs are populated in the system.
Swap the memory modules in DIMM1_A and DIMM1_B with the memory modules in slots DIMM2_A and DIMM2_B. See "General Memory Module Installation Guidelines" in "Installing System Components."
Error: Maximum PCI option ROM count exceeded!
Too many expansion cards have ROM enabled in the System Setup program.
Disable ROM for some of the expansion cards. See "Using the System Setup Program" in the User's Guide.
Gate A20 failure Faulty keyboard controller; faulty system board.
See "Getting Help."
Hard disk controller failure
Incorrect configuration settings in System Setup program; improperly installed hard drive, or loose interface or power cable; faulty hard-drive controller subsystem.
Run the System Setup program to correct the drive type. See "Using the System Setup Program" in the User's Guide. If the problem persists, see "Troubleshooting SCSI Hard Drives" and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
Hard disk read failure
I/O parity interrupt at address
Faulty or improperly installed expansion card.
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Invalid configuration information - please run SETUP program
Incorrect configuration settings in System Setup program; NVRAM_CLR jumper is installed; faulty system battery.
Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide. Remove the NVRAM_CLR jumper. See Figure A-2 for jumper location. If the problem persists, see "Troubleshooting the System Battery" in "Troubleshooting Your System."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
Indicators, Codes, and Messages 23
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Invalid NVRAM configuration, resource re-allocated
System configuration data has been ignored.
Check the System Setup configuration settings. See "Using the System Setup Program" in the User's Guide.
Invalid SCSI configuration
SCSI cable detected on connector SCSIB of the SCSI backplane, daughter card not present
A SCSI cable is connected to the channel B connector on the SCSI backplane board; SCSI backplane daughter card is not installed.
This message is not applicable to this system.
Keyboard controller failure
Faulty keyboard controller; faulty system board.
See "Getting Help."
Keyboard clock line failure
Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.
See "Troubleshooting the Keyboard" in "Troubleshooting Your System."
Keyboard data line failure
Keyboard failure
Keyboard stuck key failure
Memory address line failure at address, read value expecting value
Faulty or improperly installed memory modules.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Memory double word logic failure at address, read value expecting value
Memory high address line failure at start address to end address
Memory high data line failure at start address to end address
Memory odd/even logic failure at start address to end address
Memory write/read failure at address, read value expecting value
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
24 Indicators, Codes, and Messages
Memory parity failure at start address to end address
Faulty or improperly installed memory modules.
See "Troubleshooting System Memory" in "Troubleshooting Your System."
Memory parity error at address
No boot device available Faulty or missing CD/diskette drive subsystem, hard drive, or hard-drive subsystem.
Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
No boot sector on hard- disk
No operating system on hard drive. Check the hard-drive configuration settings in the System Setup program. See "Using the System Setup Program" in the User's Guide.
No PXE-capable device available
Check the configuration settings in the System Setup program for the NICs. See "Using the System Setup Program" in the User's Guide. If the problem persists, see "Troubleshooting a NIC" in "Troubleshooting Your System."
No timer tick interrupt Faulty system board. See "Getting Help."
Not a boot diskette No operating system on diskette. Use a bootable diskette.
PCI BIOS failed to install Loose cables to expansion card(s); faulty or improperly installed expansion card.
Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
Indicators, Codes, and Messages 25
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PCIe Degraded Link Width Error: Embedded Bus#nn/Dev#nn/Funcn
Expected Link Width is n
Actual Link Width is n
Faulty PCIe controller; faulty system board.
See "Getting Help."
PCIe Degraded Link Width Error: Slot n
Expected Link Width is n
Actual Link Width is n
Faulty or improperly installed PCIe card in the specified slot number.
Reseat the PCIe card in the specified slot number. See "Expansion Cards." If the problem persists, see "Getting Help."
PCIe Training Error: Embedded Bus#nn/Dev#nn/Funcn
Faulty PCIe controller; faulty system board.
See "Getting Help."
PCIe Training Error: Slot n
Faulty or improperly installed PCIe card in the specified slot number.
Reseat the PCIe card in the specified slot number. See "Expansion Cards." If the problem persists, see "Getting Help."
Plug & Play Configuration Error Embedded xxx
Error encountered in initializing PCI device; faulty system board.
Install the NVRAM_CLR jumper and reboot the system. See Figure A-2 for jumper location. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
Plug & Play Configuration Error PCI_n
Error encountered in initializing PCI adapter.
Primary backplane is not present
Faulty or improperly installed SCSI backplane board.
This message is not applicable to this system.
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
26 Indicators, Codes, and Messages
Processor n internal error Faulty microprocessor; faulty system board.
See "Troubleshooting the Microprocessors" in "Troubleshooting Your System."
Processor bus parity error
Processor in socket 1 not installed!
No microprocessor installed in primary microprocessor socket.
Install a microprocessor in the primary microprocessor socket. See "Processors" in "Installing System Options."
Remote access controller error
Embedded remote access memory may be temporarily corrupted.
This message is not applicable to this system.
Remote access controller is not present
SCSI cable not present on connector A or B of the primary backplane
SCSI cable is loose, improperly connected, or faulty.
This message is not applicable to this system.
Shutdown failure Shutdown test failure. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Spare bank enabled Memory spare bank enabled This message is not applicable to this system.
System backplane error Faulty or improperly installed SCSI backplane board.
This message is not applicable to this system.
System halted! Must power down
Wrong password entered too many times.
Information only.
The amount of system memory has changed
Memory has been added or removed or a memory module may be faulty.
If memory has been added or removed, this message is informative and can be ignored. If memory has not been added or removed, check the SEL to determine if single-bit or multi-bit errors were detected and replace the faulty memory module. See "Troubleshooting System Memory" in "Troubleshooting Your System."
Time-of-day clock stopped Faulty battery. See "Troubleshooting the System Battery" in "Troubleshooting Your System."
Time-of-day not set - please run SETUP program
Incorrect Time or Date settings; faulty system battery.
Check the Time and Date settings. See "Using the System Setup Program" in the User's Guide. If the problem persists, replace the system battery. See "Replacing the System Battery" in "Installing System Options."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
Indicators, Codes, and Messages 27
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Timer chip counter 2 failed
Faulty system board. See "Getting Help."
Unsupported CPU combination
Microprocessor(s) is not supported by the system.
Install a supported microprocessor combination. See "Processors" in "Installing System Options."
Unsupported CPU stepping detected
Unsupported DIMM detected in the RAID DIMM slot!
RAID memory module is not supported by the system.
This message is not applicable to this system.
Unsupported RAID key detected!
RAID hardware key is not supported by the system.
This message is not applicable to this system.
Utility partition not available
The
Create a utility partition on the boot hard drive. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide."
The VRM for the processor in socket n is not installed.
Specified microprocessor VRM is faulty, unsupported, improperly installed, or missing.
This message is not applicable to this system.
Warning: Detected mode change from RAID to SCSI x of the embedded RAID subsystem.
Type of controller has changed from optional RAID (when available) to SCSI since previous system boot.
This message is not applicable to this system.
Warning: Detected mode change from SCSI to RAID x of the embedded RAID subsystem.
Type of controller has changed from SCSI to optional RAID (when available) since previous system boot.
This message is not applicable to this system.
Warning: Detected missing RAID hardware for the embedded RAID subsystem. Data loss will occur! Press Y to switch mode to SCSI, press any other key to disable both channels. Press Y to confirm the change; press any other key to cancel.
Type of controller has changed since previous system boot.
This message is not applicable to this system.
Warning: Firmware is out- of-date, please update.
Firmware error. Update the firmware. See "Getting Help."
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
28 Indicators, Codes, and Messages
System Beep Codes If an error that cannot be reported on the screen occurs during POST, the system may emit a series of beeps that identifies the problem.
NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system does not issue
beep codes related to those peripherals.
If a beep code is emitted, write down the series of beeps and then look it up in Table 2-9. If you are unable to resolve the problem by looking up the meaning of the beep code, use system diagnostics to identify the possible cause. If you are still unable to resolve the problem, see "Getting Help."
Warning! No microcode update loaded for processor X
BIOS error. Update the BIOS firmware. See "Getting Help."
Write fault Faulty diskette, CD/diskette drive assembly, hard drive, or hard-drive subsystem.
See "Troubleshooting a Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting SCSI Hard Drives," and "Troubleshooting SATA Hard Drives" in "Troubleshooting Your System."
Write fault on selected drive
NOTE: For the full name of an abbreviation or acronym used in this table, see the "Glossary" in the Users Guide.
Table 2-8. System Messages (continued)
Message Causes Corrective Actions
Table 2-9. System Beep Codes
Code Cause Corrective Action
1-1-2 CPU register test failure See "Troubleshooting the Microprocessors" in "Troubleshooting Your System."
1-1-3 CMOS write/read failure; faulty system board
See "Getting Help."
1-1-4 BIOS error Reflash the BIOS firmware. See "Getting Help."
1-2-1 Programmable interval-timer failure; faulty system board
See "Getting Help."
Indicators, Codes, and Messages 29
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1-2-2 DMA initialization failure See "Troubleshooting System Memory" in "Troubleshooting Your System."
1-2-3 DMA page register write/read failure
1-3-1 Main-memory refresh verification failure
1-3-2 No memory installed
1-3-3 Chip or data line failure in the first 64 KB of main memory
1-3-4 Odd/even logic failure in the first 64 KB of main memory
1-4-1 Address line failure in the first 64 KB of main memory
1-4-2 Parity failure in the first 64 KB of main memory
1-4-3 Fail-safe timer test failure
1-4-4 Software NMI port test failure
2-1-1 through 2-4-4
Bit failure in the first 64 KB of main memory
3-1-1 Slave DMA-register failure See "Getting Help."
3-1-2 Master DMA-register failure
3-1-3 Master interrupt-mask register failure
3-1-4 Slave interrupt-mask register failure
3-2-2 Interrupt vector loading failure
3-2-4 Keyboard-controller test failure See "Troubleshooting the Keyboard" in "Troubleshooting Your System."
Table 2-9. System Beep Codes (continued)
Code Cause Corrective Action
30 Indicators, Codes, and Messages
Warning Messages A warning message alerts you to a possible problem and prompts you to respond before the system continues a task. For example, before you format a diskette, a message will warn you that you may lose all data on the diskette. Warning messages usually interrupt the task and require you to respond by typing y (yes) or n (no).
NOTE: Warning messages are generated by either the application or the operating system. For more
information, see "Finding Software Solutions" and the documentation that accompanied the operating
system or application.
3-3-1 CMOS failure See "Getting Help."
3-3-2 System configuration check failure
3-3-3 Keyboard controller not detected
3-3-4 Video memory test failure
3-4-1 Screen initialization failure
3-4-2 Screen-retrace test failure
3-4-3 Video ROM search failure
4-2-1 No timer tick
4-2-2 Shutdown test failure
4-2-3 Gate A20 failure
4-2-4 Unexpected interrupt in protected mode
See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."
4-3-1 Improperly installed or faulty memory modules
See "Troubleshooting System Memory" in "Troubleshooting Your System."
4-3-2 No memory modules installed in the first memory module connector
Install a memory module in the first memory module connector. See "System Memory" in "Installing System Options."
4-3-3 Faulty system board See "Getting Help."
4-3-4 Time-of-day clock stopped See "Troubleshooting the System Battery" in "Troubleshooting Your System."
4-4-1 Super I/O chip failure; faulty system board
See "Getting Help."
4-4-4 Cache test failure; faulty microprocessor
See "Troubleshooting the Microprocessors" in "Troubleshooting Your System."
Table 2-9. System Beep Codes (continued)
Code Cause Corrective Action
Indicators, Codes, and Messages 31
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Alert Messages Systems management software generates alert messages for your system. Alert messages include information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.
32 Indicators, Codes, and Messages
Finding Software Solutions
Software problems can be caused by:
Improper installation or configuration of an application
Application conflicts
Input errors
Interrupt assignment conflicts
Ensure that you are installing the software application according to the software manufacturers recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.
See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.
NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused
by the software and not the hardware.
Before You Begin Scan the software media with antivirus software.
Read the software documentation before you run the installation utility.
Be prepared to respond to prompts from the installation utility.
The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of peripherals that are connected to the system. Have this information available before running the installation utility.
Troubleshooting Errors and Conflicts While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by error messages.
Finding Software Solutions 33
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Input Errors
Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to ensure that the values or characters you are entering are valid.
Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating system, the changes can conflict with an applications operating requirements. After you configure the operating system, you may need to reinstall or reconfigure a software application so that it can run properly in its new environment.
Application Conflicts
Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.
IRQ Assignment Conflicts
Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.
Table 3-1. IRQ Assignment Defaults
IRQ Line Assignment
IRQ0 System timer
IRQ1 Keyboard controller
IRQ2 Interrupt controller 1 to enable IRQ8 through IRQ15
IRQ3 Serial port 2 (COM2 and COM4)
IRQ4 Serial port 1 (COM1 and COM3)
IRQ5 Remote access controller
IRQ6 Diskette drive controller
IRQ7 Parallel port
IRQ8 Real-time clock
IRQ9 ACPI functions (used for power management)
IRQ10 Available
34 Finding Software Solutions
IRQ11 Available
IRQ12 PS/2 mouse port unless the mouse is disabled through the System Setup program
IRQ13 Math coprocessor
IRQ14 IDE CD drive controller
IRQ15 Available
Table 3-1. IRQ Assignment Defaults (continued)
IRQ Line Assignment
Finding Software Solutions 35
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36 Finding Software Solutions
Running System Diagnostics
If you experience a problem with your system, run the diagnostics before calling for technical assistance. The purpose of the diagnostics is to test your system's hardware without requiring additional equipment or risking data loss. If you are unable to fix the problem yourself, service and support personnel can use diagnostics test results to help you solve the problem.
Using Server Administrator Diagnostics To assess a system problem, first use the online Server Administrator diagnostics. If you are unable to identify the problem, then use the system diagnostics.
To access the online diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information about using diagnostics, see the online help. For additional information, see the Server Administrator User's Guide.
System Diagnostics Features The system diagnostics provides a series of menus and options for particular device groups or devices. The system diagnostics menus and options allow you to:
Run tests individually or collectively.
Control the sequence of tests.
Repeat tests.
Display, print, or save test results.
Temporarily suspend testing if an error is detected or terminate testing when a user-defined error limit is reached.
View help messages that briefly describe each test and its parameters.
View status messages that inform you if tests are completed successfully.
View error messages that inform you of problems encountered during testing.
Running System Diagnostics 37
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Running the System Diagnostics The system diagnostics can be run either from the utility partition on your hard drive or from a set of diskettes that you create using the Dell OpenManage Server Assistant CD.
NOTICE: Use the system diagnostics to test only your system. Using this program with other systems
may cause invalid results or error messages. In addition, use only the program that came with your
system (or an updated version of that program).
From the Utility Partition
1 As the system boots, press
2 From the utility partition's main menu, select the Run System Diagnostics option.
From the Diagnostics Diskettes
1 Create a set of diagnostics diskettes from the Dell OpenManage Server Assistant CD. See "Using the Dell OpenManage Server Assistant CD" in your User's Guide for information on creating the diskettes.
2 Insert the first diagnostics diskette.
3 Reboot the system.
If the system fails to boot, see "Getting Help."
When you start the system diagnostics, a message is displayed stating that the diagnostics are initializing. Next, the Diagnostics menu appears. The menu allows you to run all or specific diagnostics tests or to exit the system diagnostics.
NOTE: Before you read the rest of this section, start the system diagnostics so that you can see the
utility on your screen.
System Diagnostics Testing Options To select an option from the Diagnostics menu, highlight the option and press
Table 4-1 provides a brief explanation of testing options.
38 Running System Diagnostics
Using the Advanced Testing Options When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears and displays the following information:
Two lines at the top of the screen identify the diagnostics utility, the version number, and the systems service tag number.
The left side of the screen under Device Groups lists the diagnostic device groups in the order that they are tested if you select All under the Run Tests submenu. Press the up- or down- arrow keys to highlight a particular device group. Press the left- or right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears at the bottom of the screen.
The right side of the screen under Devices for Highlighted Group lists the specific devices within a particular test group.
The menu area consists of two lines at the bottom of the screen. The first line lists the menu options that you can select; press the left- or right-arrow key to highlight an option. The second line provides information about the highlighted option.
For more information about a device group or device, highlight the Help option and press
Table 4-1. System Diagnostics Testing Options
Testing Option Function
Quick Tests Performs a quick check of the system. Select Test All Devices and then select Quick Tests. This option runs device tests that do not require user interaction. Use this option to quickly identify the source of your problem.
Test One Device Tests a particular device.
Extended Tests Performs a more thorough check of the system. Select Test All Devices and then select Extended Tests.
Advanced Testing Checks a particular area of the system.
Information and Results Displays test results.
Program Options Sets various test parameters.
Device Configuration Displays an overview of the devices in the system.
Exit to MS-DOS Exits the diagnostics and returns to the System Utilities menu.
Running System Diagnostics 39
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40 Running System Diagnostics
Troubleshooting Your System
Safety FirstFor You and Your System To perform certain procedures in this document, you must remove the system cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
Start-Up Routine Look and listen during the system's start-up routine for the indications described in Table 5-1.
Table 5-1. Start-Up Routine Indications
Look/listen for: Action
An error message displayed on the monitor. See "System Messages" in "Indicators, Codes, and Messages."
A series of beeps emitted by the system. See "System Beep Codes" in "Indicators, Codes, and Messages."
Alert messages from the systems management software.
See the systems management software documentation.
The monitor's power indicator. See "Troubleshooting the Video Subsystem."
The keyboard indicators. See "Troubleshooting the Keyboard."
The USB diskette drive activity indicator. See "Troubleshooting a USB Device."
The USB CD drive activity indicator. See "Troubleshooting a USB Device."
The diskette drive activity indicator. See "Troubleshooting a Diskette Drive."
The CD drive activity indicator. See "Troubleshooting a CD Drive."
The hard-drive activity indicator. See "Troubleshooting SCSI Hard Drives"
An unfamiliar constant scraping or grinding sound when you access a drive.
See "Getting Help."
Troubleshooting Your System 41
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Troubleshooting External Connections Loose or improperly connected cables are the most likely source of problems for the system, monitor, and other peripherals (such as a printer, keyboard, mouse, or other external device). Ensure that all external cables are securely attached to the external connectors on your system. See Figure 2-5 for the back-panel connectors on your system.
Troubleshooting the Video Subsystem
Problem
Monitor is not working properly.
Video memory is faulty.
Action
1 Check the system and power connections to the monitor.
2 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests run successfully, the problem is not related to video hardware. See "Finding Software Solutions."
If the tests fail, see "Getting Help."
Troubleshooting the Keyboard
Problem
System message indicates a problem with the keyboard.
Keyboard is not functioning properly.
Action
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2 Press each key on the keyboard, and examine the keyboard and its cable for signs of damage.
42 Troubleshooting Your System
3 Swap the faulty keyboard with a working keyboard.
If the problem is resolved, replace the faulty keyboard. See "Getting Help."
If the problem is not resolved, see "Getting Help."
Troubleshooting the Mouse
Problem
System message indicates a problem with the mouse.
Mouse is not functioning properly.
Action
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the test fails, continue to the next step.
2 Examine the mouse and its cable for signs of damage.
If the mouse is not damaged, go to step 4.
If the mouse is damaged, continue to the next step.
3 Swap the faulty mouse with a working mouse.
If the problem is resolved, replace the faulty mouse. See "Getting Help."
4 Enter the System Setup program and ensure that the mouse controller is enabled. See "Using the System Setup Program" in your User's Guide.
If the problem is not resolved, see "Getting Help."
Troubleshooting Basic I/O Functions
Problem
Error message indicates a problem with a serial or parallel port.
Device connected to a serial or parallel port is not operating properly.
Action
1 Enter the System Setup program and ensure that the serial port and parallel port are enabled. See "Using the System Setup Program" in the User's Guide.
2 If the problem is confined to a particular application, see the application documentation for specific port configuration requirements that the program may require.
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If the tests run successfully but the problem persists, see "Troubleshooting a Serial I/O Device."
Troubleshooting a Serial I/O Device
Problem
Device connected to the serial port is not operating properly.
Action
1 Turn off the system and any peripheral devices connected to the serial port.
2 Swap the serial interface cable with a working cable, and turn on the system and the serial device.
If the problem is resolved, replace the interface cable. See "Getting Help."
3 Turn off the system and the serial device, and swap the device with a comparable device.
4 Turn on the system and the serial device.
If the problem is resolved, replace the serial device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a USB Device
Problem
System message indicates a problem with a USB device.
Device connected to a USB port is not operating properly.
Action
1 Enter the System Setup program, and ensure that the USB ports are enabled. See "Using the System Setup Program" in your User's Guide.
2 Turn off the system and any USB devices.
3 Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.
4 Turn on the system and the reconnected device.
If the problem is resolved, the USB connector might be defective. See "Getting Help."
5 If possible, swap the interface cable with a working cable.
If the problem is resolved, replace the interface cable. See "Getting Help."
44 Troubleshooting Your System
6 Turn off the system and the USB device, and swap the device with a comparable device.
7 Turn on the system and the USB device.
If the problem is resolved, replace the USB device. See "Getting Help."
If the problem persists, see "Getting Help."
Troubleshooting a NIC
Problem
NIC cannot communicate with network.
Action
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2 Check the appropriate indicator on the NIC connector. See "NIC Indicator Codes" in "Indicators, Codes, and Messages."
If the link indicator does not light, check all cable connections.
If the activity indicator does not light, the network driver files might be damaged or missing.
Remove and reinstall the drivers if applicable. See the NIC's documentation.
Change the autonegotiation setting, if possible.
Use another connector on the switch or hub.
If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.
3 Ensure that the appropriate drivers are installed and the protocols are bound. See the NIC's documentation.
4 Enter the System Setup program and confirm that the NICs are enabled. See "Using the System Setup Program" in your User's Guide.
5 Ensure that the NICs, hubs, and switches on the network are all set to the same data transmission speed. See the network equipment documentation.
6 Ensure that all network cables are of the proper type and do not exceed the maximum length. See "Network Cable Requirements" in your User's Guide.
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Inside the System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
Figure 5-1 shows an interior view of the system.
46 Troubleshooting Your System
Figure 5-1. Inside the System
The system board contains the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board.
The system accommodates up to six expansion cards (one PCI Express [PCIe] x8-lane slot, one PCIe x4-lane slot, two PCI-X 64-bit/100-MHz slots, one PCI 64-bit/66-MHz slot, and one PCI 32-bit/33-MHz 5V slot). System memory is contained in six memory module sockets.
NOTE: Although the PCIe x4-lane expansion slot is physically a PCIe x8 connector, it functions only as a
PCIe x4-lane slot.
The system supports a 3.5-inch diskette drive and up to two externally accessible 5.25-inch drives, such as CD, data-only DVD, or half-height tape drives. The hard-drive bays support the following hard drive configurations:
Up to two nonhot-plug SATA hard drives when the hard drives are connected to the system board SATA controllers
microprocessors
with heat sink (2)
expansion card connectors (6)
front system fan
diskette drive
optional hotplug-ready
SCSI hard-drive bays (6)
external drive bays (2)
optional redundant
power supplies (2)
optional
hotplug-ready
SCSI hard drive
baffle/back fan assembly
SCSI-cable routing clips (2)
expansion-card guide
SATA-cable routing clips (2)
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Up to six optional hotplug-ready SCSI hard drives when the optional SCSI hard-drive cage is installed.
NOTE: SCSI hot-plug functionality is available only when SCSI RAID is used. See the SCSI RAID
controller's documentation to verify that its configuration supports hot-plug SCSI hard drives.
During an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "Jumpers, Switches, and Connectors."
48 Troubleshooting Your System
Bezel The front bezel has status and attention indicators. You must remove the bezel to open the system.
Removing the Bezel
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Using the system key, unlock the front bezel. See Figure 5-2.
Figure 5-2. Removing the Bezel
2 Slide the latch down and pull the right edge of the bezel away from the front panel. See Figure 5-2.
3 Pivot the bezel outward until it is at a right angle to the front panel.
4 Remove the bezel from the slots on the front panel.
keylock
latch
bezel
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1 Insert the two tabs on the inside left edge of the bezel into the corresponding slots on the system front panel, and pivot the bezel inward to its closed position.
NOTE: When closing the right side of the rack-mount systems bezel, hold the bezel's left side so
that the inside bezel tabs remain properly engaged in the front-panel bezel slots.
2 Using the system key, lock the bezel.
Stabilizing the Tower System
CAUTION: The tower system has four stabilizer feet on its bottom panel that can be rotated outward to
help properly stabilize the system. Ensure that the four stabilizer feet are rotated outward before you
operate the system. See Figure 5-3.
Figure 5-3. Rotating the Tower System Stabilizer Feet
stabilizer feet (4)
tower system
50 Troubleshooting Your System
System Cover To upgrade or troubleshoot the system, open the system to gain access to internal components.
Opening the System
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Remove the bezel. See "Removing the Bezel."
2 If your system is a tower, lay it on its right side.
3 Loosen the three thumbscrews on the left-side cover. See Figure 5-4.
4 Grasp the cover at both ends and slide it toward the front of the system.
5 Lift the cover away from the system.
Figure 5-4. Opening the System
Closing the System
1 Ensure that no tools or loose parts are left inside the system.
cover
thumbscrews (3)front
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3 Tighten the three cover thumbscrews. See Figure 5-4.
4 If your system is a tower, stand it upright.
5 Replace the bezel.
Baffle/Back Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
The vertical plastic baffle/back fan assembly in the center of the system improves system cooling by guiding the airflow within the system. You must remove the baffle/back fan assembly when performing certain procedures inside the system to improve access to some internal components.
52 Troubleshooting Your System
Figure 5-5. Removing the Baffle/Back Fan Assembly
Removing the Baffle/Back Fan Assembly
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
To remove the baffle/back fan assembly, perform the following steps:
1 Press the release tab at the front of the assembly and the release tab at the back of the assembly.
2 Slightly lift up the baffle/back fan assembly and disconnect the back fan assembly cable from the system board. See Figure A-3 for the location of the system-board back fan connector.
3 Lift the baffle/back fan assembly out of the chassis.
baffle/back
fan assembly
front release tab
back release tab securing tabs (2)
chassis guide
chassis guide
Troubleshooting Your System 53
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Installing the Baffle/Back Fan Assembly
Reconnect the back fan cable to the system board connector. Align both ends of the assembly with the chassis guides, and then slide the assembly into the system until the two securing tabs properly seat in the chassis slots and the two release tabs lock into position. See Figure 5-5.
Troubleshooting a Wet System
Problem
Liquid spilled on the system.
Excessive humidity.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
2 Open the system. See "Opening the System."
3 Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options."
4 Let the system dry thoroughly for at least 24 hours.
5 Close the system. See "Closing the System."
6 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
If the system does not start properly, see "Getting Help."
7 If the system starts properly, shut down the system and reinstall all of the expansion cards that you removed. See "Installing an Expansion Card" in "Installing System Options."
8 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
If the tests fail, see "Getting Help."
54 Troubleshooting Your System
Troubleshooting a Damaged System
Problem
System was dropped or damaged.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Open the system. See "Opening the System."
2 Ensure that the following components are properly installed:
Expansion cards
Power supplies
Fans
Drive-carrier connections to the SCSI backplane board, if applicable
3 Ensure that all cables are properly connected.
4 Close the system. See "Closing the System."
5 Run the system board tests in the system diagnostics. See "Running System Diagnostics."
If the tests fail, see the appropriate section in this chapter.
Troubleshooting the System Battery
Problem
System message indicates a problem with the battery.
System Setup program loses system configuration information.
System date and time do not remain current.
NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its
system configuration information. This situation is caused by a defective battery.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Re-enter the time and date through the System Setup program. See "Using the System Setup Program" in your User's Guide.
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3 Reconnect the system to the electrical outlet and turn on the system.
4 Enter the System Setup program.
If the date and time are not correct in the System Setup program, replace the battery. See "System Battery" in "Installing System Options."
If the problem is not resolved by replacing the battery, see "Getting Help."
NOTE: Some software may cause the system time to speed up or slow down. If the system seems to
operate normally except for the time kept in the System Setup program, the problem may be caused by
software rather than by a defective battery.
Troubleshooting Power Supplies
Problem
System-status indicators are amber.
Power-supply fault indicators are amber.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Run the appropriate online diagnostics test. See "Using Server Administrator Diagnostics" in "Running the System Diagnostics."
2 Locate the faulty power supply.
The power supply's fault indicator is lit. See "Power Indicator Codes" in "Indicators, Codes, and Messages."
NOTICE: You can hot-plug the power supplies. One power supply must be installed for the system to
operate. The system is in the redundant mode when two power supplies are installed. Remove and install
only one power supply at a time in a system that is powered on. Operating the system with only one
power supply installed for extended periods of time can cause the system to overheat.
3 Ensure that the power supply is properly installed by removing and reinstalling it. See "Removing a Redundant Power Supply" and "Installing a Redundant Power Supply" in "Installing System Options."
NOTE: After installing a power supply, allow several seconds for the system to recognize the
power supply and to determine if it is working properly. The power indicator turns green to signify
that the power supply is functioning properly. See "Power Indicator Codes" in "Indicators, Codes,
and Messages."
56 Troubleshooting Your System
4 If reseating the power supply did not resolve the problem, remove the faulty power supply. See "Removing a Redundant Power Supply" in "Installing System Options."
5 Install a new power supply. See "Installing a Redundant Power Supply" in "Installing System Options."
If the problem persists, see "Getting Help."
Troubleshooting System Cooling Problems
Problem
Systems management software issues a fan-related error message.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
Ensure that none of the following conditions exist:
Ambient temperature is too high.
External airflow is obstructed.
Cables inside the system obstruct airflow.
An individual cooling fan has failed. See "Troubleshooting a Fan."
Troubleshooting a Fan
Problem
System-status indicator is amber.
Systems management software issues a fan-related error message.
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CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Run the appropriate diagnostic test. See "Using Server Administrator Diagnostics" in Running System Diagnostics."
2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
3 Open the system. See "Opening the System."
4 Ensure that the faulty fan's power cable is firmly attached to the fan power connector. See "System Fans" in "Installing System Options."
5 If the problem is not resolved, install a new fan. See "System Fans" in "Installing System Options."
If the replacement fan is working properly, close the system. See "Closing the System."
If the replacement fan does not operate, see "Getting Help."
Troubleshooting System Memory
Problem
Faulty memory module.
Faulty system board.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
2 Turn on the system and attached peripherals.
If an error messages does not appear, go to step 13.
3 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed matches the system memory setting, go to step 13.
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
58 Troubleshooting Your System
5 Open the system. See "Opening the System."
6 Remove the baffle/back fan assembly. See "Removing the Baffle/Back Fan Assembly."
7 Ensure that the memory banks are populated correctly. See "General Memory Module Installation Guidelines" in "Installing System Options."
If the memory modules are populated correctly, continue to the next step.
8 Reseat the memory modules in their sockets. See "Installing Memory Modules" in "Installing System Options."
9 Install the baffle/back fan assembly. See "Installing the Baffle/Back Fan Assembly."
10 Close the system. See "Closing the System."
11 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
12 Enter the System Setup program and check the system memory setting. See "Using the System Setup Program" in your User's Guide.
If the amount of memory installed does not match the system memory setting, then perform the following steps:
a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b Open the system. See "Opening the System."
c Remove the baffle/back fan assembly. See "Removing the Baffle/Back Fan Assembly."
NOTE: Several configurations for the memory modules exist; see "General Memory Module
Installation Guidelines" in "Installing System Options."
d Swap the memory modules in bank 1 with another bank of the same capacity. See "Installing Memory Modules" in "Installing System Options."
e Install the baffle/back fan assembly. See "Installing the Baffle/Back Fan Assembly."
f Close the system. See "Closing the System."
g Reconnect the system to its electrical outlet, and turn on the system and attached peripherals.
h As the system boots, observe the monitor screen and the indicators on the keyboard.
13 Perform the following steps:
a Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
b Open the system. See "Opening the System."
c Remove the baffle/back fan assembly. See "Removing the Baffle/Back Fan Assembly."
d Repeat step d through step h in step 12 for each memory module installed.
If the problem persists, see "Getting Help."
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Problem
Error message indicates a diskette drive problem.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Enter the System Setup program and verify that the diskette drive is configured correctly. See "Using the System Setup Program" in the User's Guide.
2 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
3 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
4 Open the system. See "Opening the System."
5 Ensure that the diskette drive interface cable is securely connected to the diskette drive and the system board.
6 Ensure that a power cable is properly connected to the drive.
7 Close the system. See "Closing the System."
8 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
9 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
10 Turn off the system and attached peripherals, and disconnect the system from its electrical outlet.
11 Open the system. See "Opening the System."
12 Remove all expansion cards installed in the system. See "Removing an Expansion Card" in "Installing System Options."
13 Close the system. See "Closing the System."
14 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
15 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
If the tests run successfully, an expansion card may be conflicting with the diskette drive logic, or an expansion card may be faulty. Continue to the next step.
If the tests fail, see "Getting Help."
60 Troubleshooting Your System
16 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
17 Open the system. See "Opening the System."
18 Reinstall one of the expansion cards you removed in step 12. See "Installing an Expansion Card" in "Installing System Options."
19 Close the system. See "Closing the System."
20 Reconnect the system to the electrical outlet, and turn on the system and attached peripherals.
21 Run the appropriate online diagnostic test to see whether the diskette drive works correctly.
22 Repeat step 16 through step 22 until all expansion cards are reinstalled or one of the expansion cards causes the tests to fail.
If the problem is not resolved, see "Getting Help."
Troubleshooting a CD Drive
Problem
System cannot read data from a CD in an IDE or SCSI CD drive.
CD drive indicator does not blink during boot.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
1 Try using a different CD that you know works properly.
2 Enter the System Setup program and ensure that the drives IDE or SCSI controller is enabled. See "Using the System Setup Program" in the User's Guide.
3 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
4 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
5 Turn off the system and attached peripherals, and disconnect the system from the electrical
6 Open the system. See "Opening the System."
7 Ensure that the CD interface cable is securely connected to the CD drive and to the controller.
8 Ensure that a power cable is properly connected to the drive.
9 Close the system. See "Closing the System."
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If the problem is not resolved, see "Getting Help."
Troubleshooting an External SCSI Tape Drive
Problem
Defective tape drive
Defective tape cartridge
Missing or corrupted tape-backup software or tape drive device driver
Defective SCSI controller
Action
1 Remove the tape cartridge you were using when the problem occurred, and replace it with a tape cartridge that you know works.
2 Ensure that the SCSI device drivers for the tape drive are installed and are configured correctly. See "Installing and Configuring SCSI Drivers" in "Installing Drives."
3 Reinstall the tape-backup software as instructed in the tape-backup software documentation.
4 Ensure that the tape drives interface/DC power cable is connected to the tape drive and SCSI controller card.
5 Verify that the tape drive is configured for a unique SCSI ID number and that the tape drive is terminated or not terminated, based on the interface cable used to connect the drive.
See the documentation for the tape drive for instructions on selecting the SCSI ID number and enabling or disabling termination.
6 Run the appropriate online diagnostics tests. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
7 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet.
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
8 Open the system. See "Opening the System."
9 Ensure that the SCSI controller card is firmly seated in its connector. See "Installing an Expansion Card" in "Installing System Options."
10 Close the system. See "Closing the System."
62 Troubleshooting Your System
11 Reconnect the system to the electrical outlet, and turn on the system, including attached peripherals.
12 If the problem is not resolved, see the documentation for the tape drive for additional troubleshooting instructions.
13 If you cannot resolve the problem, see "Getting Help" for information on obtaining technical assistance.
Troubleshooting SCSI Hard Drives
Troubleshooting a SCSI Hard Drive (System With a SCSI Backplane)
Problem
Device driver error.
Hard drive not recognized by the system.
Action
CAUTION: Many repairs may only be done by a certified service technician. You should only perform
troubleshooting and simple repairs as authorized in your product documentation, or as directed by the
online or telephone service and support team. Damage due to servicing that is not authorized by Dell is
not covered by your warranty. Read and follow the safety instructions that came with the product.
NOTICE: This procedure can destroy data stored on the hard drive. Before you continue, back up all files
on the hard drive.
1 Run the appropriate online diagnostic test. See "Using Server Administrator Diagnostics" in "Running System Diagnostics."
For information about testing the controller, see the SCSI or RAID controller's documentation.
If the tests fail, continue to the next step.
2 If the integrated SCSI host adapter controls the SCSI hard drives, restart the system and press
Related manuals for Dell PowerEdge 1800 Server Installation Guide
Manualsnet FAQs
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The Installation Guide should include all the details that are needed to use a Dell PowerEdge. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.
The best way to navigate the Dell PowerEdge 1800 Server Installation Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.
This Dell PowerEdge 1800 Server Installation Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.
You can download Dell PowerEdge 1800 Server Installation Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.
To be able to print Dell PowerEdge 1800 Server Installation Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell PowerEdge 1800 Server Installation Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.