Dell PowerEdge 1600SC Server Installation And Troubleshooting PDF

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Summary of Content for Dell PowerEdge 1600SC Server Installation And Troubleshooting PDF

Dell PowerEdge 1600SC Systems Installation and Troubleshooting  Guide

Introduction

Indicators, Codes, and Messages

Finding Software Solutions

Running the System Diagnostics

Troubleshooting Your System

Installing System Options

Installing Drives

Getting Help

Jumpers, Switches, and Connectors

I/O Ports and Connectors

Abbreviations and Acronyms

Information in this document is subject to change without notice.  2003 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, Dell OpenManage, DellNet, Dell Precision, Dimension, Inspiron, OptiPlex, and Latitude are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; MS-DOS is a registered trademark of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Initial release: 22 Sep 2003

NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Jumpers, Switches, and Connectors Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

  JumpersA General Explanation

  System Board Jumpers

  System Board Connectors

  Disabling a Forgotten Password

This section provides specific information about the system jumpers. It also provides some basic information on jumpers and switches and describes the connectors on the various boards in the system.

JumpersA General Explanation

Jumpers provide a convenient and reversible way of reconfiguring the circuitry on a printed circuit board. When reconfiguring the system, you may need to change jumper settings on circuit boards or drives.

Jumpers

Jumpers are small blocks on a circuit board with two or more pins emerging from them. Plastic plugs containing a wire fit down over the pins. The wire connects the pins and creates a circuit. To change a jumper setting, pull the plug off its pin(s) and carefully fit it down onto the pin(s) indicated. Figure A-1 shows an example of a jumper.

Figure A-1. Example Jumpers

A jumper is referred to as open or unjumpered when the plug is pushed down over only one pin or if there is no plug at all. When the plug is pushed down over two pins, the jumper is referred to as jumpered. The jumper setting is often shown in text as two numbers, such as 12. The number 1 is printed on the circuit board so that you can identify each pin number based on the location of pin 1.

Figure A-2 shows the location and default settings of the system jumper blocks. See Table A-1 for the designations, default settings, and functions of the system's jumpers.

System Board Jumpers

Figure A-2 shows the location of the configuration jumpers on the system board. Table A-1 lists the jumpers settings.

Figure A-2. System Board Jumpers

CAUTION: Ensure that the system is turned off before you change a jumper setting. Otherwise, damage to the system or unpredictable results may occur.

 Table A-1. System Board Jumper Settings 

System Board Connectors

See Figure A-3 and Table A-2 for the location and description of system board connectors. Figure A-3 also indicates expansion slots and bus operating speeds.

Figure A-3. System Board Connectors

Jumper Setting Description

 J11 pins 1 and 2

    (default)

 The password feature is enabled.

   The password feature is disabled.

 J11 pins 3 and 4

    (default)

 The configuration settings in NVRAM are retained at system boot.

   The configuration settings in NVRAM are cleared at next system boot (see "Resetting Corrupted BIOS Configuration" in "Troubleshooting Your System").

    jumpered       unjumpered

 Table A-2. System Board Connectors

Disabling a Forgotten Password

Connector Description

 BATTERY  System battery

 CHASSIS INTRUSION  Chassis intrusion switch

 COM1/LPT/VGA  Serial, parallel, and video

 CPUn  Microprocessors (2)

 CPUn FAN  Microprocessor fan power (2)

 DIMMx  Memory modules (4)

 DRACIII/XT  Systems management

 FDD  Diskette drive

 FRONT PANEL  Front-panel switches and indicators

 FRONT SYS FAN  Front system fan power

 KB/MS  PS/2 keyboard and mouse

 LAN  NIC

 PRIMARY IDE  Primary IDE

 PWR CONN  System board power

 SCSI CONN  SCSI controller

 SCSIB CONN  SCSI backplane

 SECONDARY IDE  Secondary IDE

 SLOTn  Expansion slots:

l  12: 64-bit/66-MHz PCI l  34: 64-bit/100-MHz PCIX l  56: 32-bit/33-MHz PCI

 REAR SYS FAN  Back system fan power

 USB  USB (2)

 12V  System board power

 NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

The system's software security features include a system password and a setup password, which are discussed in detail in "Using the System Setup Program" in your User's Guide. The password jumper enables these password features or disables them and clears any password(s) currently in use.

1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.  Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3.  Lay the system on its right side.

4.  Remove the password jumper plug.

See Figure A-2 to locate the password jumper on the system board.

5.  Stand the system upright.

6.  Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

7.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

The existing passwords are not disabled (erased) until the system boots with the password jumper plug removed. However, before you assign a new system and/or setup password, you must install the jumper plug.

8.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

9.  Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

10.  Lay the system on its right side.

11.  Install the password jumper plug.

See Figure A-2 to locate the password jumper on the system board.

12.  Stand the system upright.

13.  Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

14.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15.  Assign a new system and/or setup password.

To assign a new password using the System Setup program, see "Using the System Setup Program" in your User's Guide.

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CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If you assign a new system and/or setup password with the jumper plug still removed, the system disables the new password(s) the next time it boots.

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I/O Ports and Connectors Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

  I/O Connectors

  Serial Connector

  Parallel Connector

  PS/2-Compatible Keyboard and Mouse Connectors

  Video Connector

  USB Connector

  Integrated NIC Connector

  Network Cable Requirements

I/O Connectors

I/O connectors are the gateways that the system uses to communicate with external devices, such as a keyboard, mouse, printer, or monitor. This section describes the various connectors on your system. If you reconfigure the hardware connected to the system, you may also need the pin number and signal information for these connectors. Figure B-1 illustrates the connectors on the system.

Figure B-1. I/O Connectors

Table B-1 shows the icons used to label the connectors on the system.

 Table B-1. I/O Connector Icons

Icon Connector

   Serial connector

   Parallel connector

   Mouse connector

   Keyboard connector

   Video connector

   USB connector

Serial Connector

Serial connectors support devices such as external modems, printers, and mice that require serial data transmission. The serial connector uses a 9-pin D- subminiature connector.

Serial Connector Autoconfiguration

The default designation of the integrated serial connector is COM1. When you add an expansion card containing a serial connector that has the same designation as the integrated connector, the system's autoconfiguration feature remaps (reassigns) the integrated serial connector to the next available designation. Both the new and the remapped COM connectors share the same IRQ setting. COM1 and COM3 share IRQ4, while COM2 and COM4 share IRQ3.

Before adding a card that remaps the COM connectors, check the documentation that came with the software to make sure that the software can accommodate the new COM connector designation.

Figure B-2 illustrates the pin numbers for the serial connector and Table B-2 defines the pin assignments for the connector.

Figure B-2. Serial Connector Pin Numbers

 Table B-2. Serial Connector Pin Assignments

Parallel Connector

The integrated parallel connector, intended primarily for use by printers that require data in parallel format, uses a 25-pin D-subminiature connector on the system's back panel. The default designation of the system's parallel connector is LPT1. If you add an expansion card containing a parallel connector configured as LPT1 (IRQ7, I/O address 378h), use the System Setup program to remap the integrated parallel connector. See "Using the System Setup Program" in the User's Guide. Figure B-3 illustrates the pin numbers for the parallel connector and Table B-3 defines the pin assignments for the connector.

Figure B-3. Parallel Connector Pin Numbers

   NIC connector

NOTE: If two COM connectors share an IRQ setting, you may not be able to use them both at the same time. In addition, if you install one or more expansion cards with serial connectors designated as COM1 and COM3, the integrated serial connector is disabled.

Pin Signal I/O Definition

 1  DCD  I  Data carrier detect

 2  SIN  I  Serial input

 3  SOUT  O  Serial output

 4  DTR  O  Data terminal ready

 5  GND  N/A  Signal ground

 6  DSR  I  Data set ready

 7  RTS  O  Request to send

 8  CTS  I  Clear to send

 9  RI  I  Ring indicator

 Shell  N/A  N/A  Chassis ground

 Table B-3. Parallel Connector Pin Assignments

PS/2-Compatible Keyboard and Mouse Connectors

The PS/2-compatible keyboard and mouse cables attach to 6-pin, miniature DIN connectors. Figure B-4 illustrates the pin numbers for these connectors and Table B-4 defines the pin assignments for these connectors.

Figure B-4. Keyboard and Mouse Connector Pin Numbers

 Table B-4. Keyboard and Mouse Connector Pin Assignments

Pin Signal I/O Definition

 1  STB#  I/O  Strobe

 2  PD0  I/O  Printer data bit 0

 3  PD1  I/O  Printer data bit 1

 4  PD2  I/O  Printer data bit 2

 5  PD3  I/O  Printer data bit 3

 6  PD4  I/O  Printer data bit 4

 7  PD5  I/O  Printer data bit 5

 8  PD6  I/O  Printer data bit 6

 9  PD7  I/O  Printer data bit 7

 10  ACK#  I  Acknowledge

 11  BUSY  I  Busy

 12  PE  I  Paper end

 13  SLCT  I  Select

 14  AFD#  O  Automatic feed

 15  ERR#  I  Error

 16  INIT#  O  Initialize printer

 17  SLIN#  O  Select in

 1825  GND  N/A  Ground

Pin Signal I/O Definition

 1  KBDATA or MFDATA  I/O  Keyboard data or mouse data

 2  NC  N/A  No connection

 3  GND  N/A  Signal ground

 4  FVcc  N/A  Fused supply voltage

 5  KBCLK or MFCLK  I/O  Keyboard clock or mouse clock

 6  NC  N/A  No connection

 Shell  N/A  N/A  Chassis ground

Video Connector

You can attach a VGA-compatible monitor to the system's integrated video controller using a 15-pin high-density D-subminiature connector. Figure B-5 illustrates the pin numbers for the video connector and Table B-5 defines the pin assignments for the connector.

Figure B-5. Video Connector Pin Numbers

 Table B-5. Video Connector Pin Assignments

USB Connector

The system's USB connector supports USB-compliant peripherals such as keyboards, mice, and printers and may also support USB-compliant devices such as diskette drives and CD drives. Figure B-6 illustrates the pin numbers for the USB connector and Table B-6 defines the pin assignments for the connector.

Figure B-6. USB Connector Pin Numbers

 Table B-6. USB Connector Pin Assignments

NOTE: Installing a video card automatically disables the system's integrated video controller.

Pin Signal I/O Definition

 1  RED  O  Red video

 2  GREEN  O  Green video

 3  BLUE  O  Blue video

 4  NC  N/A  No connection

 58, 10  GND  N/A  Signal ground

 9  VCC  N/A  Vcc

 11  NC  N/A  No connection

 12  DDC data out  O  Monitor detect data

 13  HSYNC  O  Horizontal synchronization

 14  VSYNC  O  Vertical synchronization

 15  NC  N/A  No connection

NOTICE: Do not attach a USB device or a combination of USB devices that draw a maximum current of more than 500 mA per channel or +5 V. Attaching devices that exceed this threshold may cause the USB connectors to shut down. See the documentation that accompanied the USB devices for their maximum current ratings.

Pin Signal I/O Definition

 1  Vcc  N/A  Supply voltage

 2  DATA  I  Data in

 3  +DATA  O  Data out

 4  GND  N/A  Signal ground

Integrated NIC Connector

The system's integrated NIC functions as a separate network expansion card while providing fast communication between servers and workstations. Figure B- 7 illustrates the pin numbers for the NIC connector and Table B-7 defines the pin assignments for the connector.

Figure B-7. NIC Connector

 Table B-7. NIC Connector Pin Assignments

Network Cable Requirements

The NIC supports a UTP Ethernet cable equipped with a standard RJ45-compatible plug. Observe the following cabling restrictions.

l  Use Category 5 or greater wiring and connectors.

l  Do not exceed a cable run length (from a workstation to a hub) of 100 m (328 ft).

For detailed guidelines on operation of a network, see "Systems Considerations of Multi-Segment Networks" in the IEEE 802.3 standard.

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Pin Signal I/O Definition

 1  TD+  O  Data out (+)

 2  TD  O  Data out ()

 3  RD+  I  Data in (+)

 4  NC  N/A  No connection

 5  NC  N/A  No connection

 6  RD  I  Data in ()

 7  NC  N/A  No connection

 8  NC  N/A  No connection

NOTICE: To avoid line interference, voice and data lines must be in separate sheaths.

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Abbreviations and Acronyms Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

A

 ampere(s)

AC

 alternating current

ADC

 analog-to-digital converter

ANSI

 American National Standards Institute

APIC

 Advanced Peripheral Interrupt Controller

ASIC

 application-specific integrated circuit

BIOS

 basic input/output system

BMC

 baseboard management controller

bpi

 bits per inch

bps

 bits per second

BTU

 British thermal unit

C

 Celsius

CD

 compact disc

CGA

 color graphics adapter

cm

 centimeter(s)

CMOS

 complementary metal oxide semiconductor

COM

 communications

cpi

 characters per inch

cpl

 characters per line

CPU

 central processing unit

DAC

 digital-to-analog converter

DAT

 digital audio tape

dB

 decibel(s)

dBA

 adjusted decibel(s)

DC

 direct current

DDR

 double-data rate

DIMM

 dual in-line memory module

DIN

 Deutsche Industrie Norm

DIP

 dual in-line package

DMA

 direct memory access

DOC

 Department of Communications (in Canada)

dpi

 dots per inch

DRAC III

 remote access card

DRAM

 dynamic random-access memory

DS/DD

 double-sided double-density

DS/HD

 double-sided high-density

ECC

 error checking and correction

EDO

 extended-data out

EGA

 enhanced graphics adapter

EIDE

 enhanced integrated drive electronics

EMI

 electromagnetic interference

EMM

 expanded memory manager

EMS

 Expanded Memory Specification

EPP

 Enhanced Parallel Port

EPROM

 erasable programmable read-only memory

ERA

 embedded remote access

ESD

 electrostatic discharge

ESDI

 enhanced small-device interface

ESM

 embedded server management

F

 Fahrenheit

FAT

 file allocation table

FCC

 Federal Communications Commission

ft

 feet

g

 gram(s)

G

 gravities

GB

 gigabyte(s)

GUI

 graphical user interface

Hz

 hertz

I/O

 input/output

ID

 identification

IDE

 integrated drive electronics

IRQ

 interrupt request

K

 kilo- (1024)

KB

 kilobyte(s)

KB/sec

 kilobyte(s) per second

Kb

 kilobit(s)

Kbps

 kilobit(s) per second

kg

 kilogram(s)

kHz

 kilohertz

LAN

 local area network

lb

 pound(s)

LCD

 liquid crystal display

LED

 light-emitting diode

LIF

 low insertion force

LN

 load number

lpi

 lines per inch

LVD

 low voltage differential

m

 meter(s)

mA

 milliampere(s)

mAh

 milliampere-hour(s)

MB

 megabyte(s)

Mb

 megabit(s)

Mbps

 megabit(s) per second

MBR

 master boot record

MDA

 monochrome display adapter

MGA

 monochrome graphics adapter

MHz

 megahertz

mm

 millimeter(s)

ms

 millisecond(s)

MTBF

 mean time between failures

mV

 millivolt(s)

NIC

 network interface controller

NiCad

 nickel cadmium

NiMH

 nickel-metal hydride

NMI

 nonmaskable interrupt

ns

 nanosecond(s)

NTFS

 NT File System

NVRAM

 nonvolatile random-access memory

OTP

 one-time programmable

PAL

 programmable array logic

PCI

 Peripheral Component Interconnect

PCMCIA

 Personal Computer Memory Card International Association

PDB

 power distribution board

PDU

 power distribution unit

PGA

 pin grid array

PIC

 personal identification code

POST

 power-on self-test

ppm

 pages per minute

PQFP

 plastic quad flat pack

PSDB

 power-supply distribution board

PS/2

 Personal System/2

PXE

 preboot execution environment

RAID

 redundant arrays of independent disks

RAC

 remote access controller

RAM

 random-access memory

RCU

 Resource Configuration Utility

REN

 ringer equivalence number

RFI

 radio frequency interference

RGB

 red/green/blue

ROM

 read-only memory

rpm

 revolutions per minute

RTC

 real-time clock

SBE

 single bit ECC

SCSI

 small computer system interface

sec

 second(s)

SEC

 single-edge contact

SEL

 system event log

SDRAM

 synchronous dynamic random-access memory

SIMM

 single in-line memory module

SMB

 server management bus

SMI

 system management interrupt

SNMP

 Simple Network Management Protocol

SRAM

 static random-access memory

SVGA

 super video graphics array

TFT

 thin film transistor

tpi

 tracks per inch

UMB

 upper memory block

UPS

 uninterruptible power supply

USB

 universal serial bus

V

 volt(s)

VAC

 volt(s) alternating current

VDC

 volt(s) direct current

VGA

 video graphics array

VLSI

 very-large-scale integration

VRAM

 video random-access memory

VRM

 voltage regulator module

W

 watt(s)

WH

 watt-hour(s)

XMM

 extended memory manager

XMS

 eXtended Memory Specification

ZIF

 zero insertion force

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Introduction Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

  Other Documents You May Need

  Obtaining Technical Assistance

Your system includes the following significant service and upgrade features:

l  Embedded server management hardware, which monitors temperatures and voltages throughout the system and notifies you if there is a fault or failure

l  System diagnostics, which checks for hardware problems (if the system can boot)

The following system options are offered:

l  Microprocessors

l  System memory

l  Expansion-card options, including RAID controller cards

l  IDE and SCSI hard drives

l  SCSI backplane board for hot-plug SCSI drive support

l  IDE and SCSI tape drives

l  Redundant, hot-plug power supplies

Other Documents You May Need

l  The Setting Up Your System document provides an overview of initially setting up your system.

l  The User's Guide provides information about system features and technical specifications.

l  Systems management software documentation describes the features, requirements, installation, and basic operation of the software.

l  Operating system documentation describes how to install (if necessary), configure, and use the operating system software.

l  Other documentation included on the CDs that came with your system describing the use of advanced system features.

l  Updates are sometimes included with the system to describe changes to the system, software, and/or documentation.

l  Release notes or readme files may be included to provide last-minute updates to the system or documentation, or advanced technical reference material intended for experienced users or technicians.

Obtaining Technical Assistance

If at any time you do not understand a procedure described in this guide or if your system does not perform as expected, a number of tools are provided to help you. For more information on these help tools, see "Getting Help."

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The System Information Guide provides important safety and regulatory information. Warranty information may be included within this document or as a separate document.

NOTE: Always read the updates first because they often supersede information in other documents.

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Indicators, Codes, and Messages Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

Applications, operating systems, and the system itself are capable of identifying problems and alerting you to them. When a problem occurs, a message may appear on the monitor or a beep code may sound.

A variety of messages can indicate when the system is not operating properly:

l  System messages

l  System beep codes

l  Warning messages

l  Diagnostics messages

l  Alert messages

The system indicators and front- and back-panel features are illustrated in this section. This section also describes each type of message and lists the possible causes and actions you can take to resolve any problems indicated by a message.

Front-Panel Features

Figure 2-1, Figure 2-2, and Figure 2-3 show the system's front-panel features. Table 2-1 describes the front-panel controls and indicators.

Figure 2-1. System With Non-Hot-Plug Hard Drives

Figure 2-2. System With Hot-Plug SCSI Hard Drives

  Front-Panel Features   System Messages

  Back-Panel Features   System Beep Codes

  Power Indicator Codes   Warning Messages

  Hard-Drive Indicator Codes   Diagnostics Messages

  NIC Indicator Codes   Alert Messages

Figure 2-3. Front-Panel Controls and Indicators

 Table 2-1. Front-Panel Controls and Indicators 

Back-Panel Features

Figure 2-4 shows the back-panel features of the system. Table 2-2 describes the back-panel features.

Figure 2-4. Back-Panel Features

Component Description

 Power button  Turns system power off and on.

l  If you turn off the system using the power button and the system is running an ACPI-compliant operating system, the system can perform an orderly shutdown before power is turned off. If the power button is pressed for more than four seconds, the system power will turn off regardless of the current operating system state.

l  If the system is not running an ACPI-compliant operating system, power is turned off immediately after the power button is pressed.

 The power button is enabled in the System Setup program. When disabled, the button can only turn the system power on. For more information, see your User's Guide and the operating system's documentation.

 Reset button  Restarts the system.

 Power indicator  Provides information on power status (see "Power Indicator Codes").

 Hard-drive activity indicator

 Indicates read or write access to a hard drive.

 Diskette and CD drive indicators

 Indicate read or write access to the respective drive.

 Table 2-2. Back-Panel Features 

Power Indicator Codes

The power button on the front panel controls the power input to the system's power supplies. The power indicator can provide information on power status (see Figure 2-3). Table 2-3 lists the power button indicator codes.

 Table 2-3. Power Button Indicators

The indicators on the optional redundant power supplies show whether power is present or whether a power fault has occurred (see Figure 2-5).

Figure 2-5. Redundant Power Supply Indicators

Component Description

 Power connector  Connects the system's power supply to a power source.

 Power cable strain relief loop  Relieves strain on the power cable.

 NIC indicators  Provide information on NIC status (see "NIC Indicator Codes").

 Expansion slots  Provide two 64-bit/100-MHz slots, two 64-bit/66-MHz slots, and two 32-bit/33-MHz slots.

 I/O ports and connectors  Connect peripheral devices to the system.

Indicator Function

 On  Indicates that power is supplied to the system and the system is operational.

 Off  Indicates that no power is supplied to the system.

 Blinking  Indicates that power is supplied to the system, but the system is in a standby state. For information on standby states, see your operating system documentation.

 Table 2-4. Redundant Power Supply Indicators 

Hard-Drive Indicator Codes

Each hard-drive carrier has two indicators: a busy indicator and a status indicator (see Figure 2-6). The indicators provide information on the status of the respective hard drive.

Figure 2-6. Hard-Drive Indicators

Table 2-5 lists the drive status indicator codes. Different codes display as drive events occur in the system. For example, in the event of a hard-drive failure, the "drive fail" code appears. After the drive is selected for removal, the "preparing for removal" code appears. After the replacement drive is installed, the "preparing for operation, drive online" code appears.

The drive-busy indicator signifies whether the hard drive is active on the SCSI bus. This indicator is controlled by the hard drive.

 Table 2-5. Hard-Drive Status Indicator Codes 

NIC Indicator Codes

The NIC on the back panel has an indicator that provides information on network activity and link status (see Figure 2-7). Table 2-6 lists the NIC indicator codes.

Figure 2-7. NIC Indicators

Indicator Function

 Power supply status  Green indicates that the power supply is operational.

 Power supply fault  Amber indicates a problem with the power supply.

 AC line status  Green indicates that a valid AC source is connected to the power supply.

Drive-Status Indicator Indicator Code

 Drive bay empty  Off

 Drive being prepared for operation, drive online  Steady green

 Drive being identified, prepared for removal, or drive offline  Blinks green three times per second at equal intervals

 Drive rebuilding  Blinks green once per second

 Drive failed  Steady amber

 Table 2-6. NIC Indicator Codes 

System Messages

System messages alert you to a possible operating system problem or to a conflict between the software and hardware. Table 2-7 lists the system error messages that can occur and the probable cause for each message.

 Table 2-7. System Messages 

Indicator Indicator Code

 Link and activity indicators are off.  The NIC is not connected to the network.

 Link indicator is green.  The NIC is connected to a valid link partner on the network.

 Activity indicator is amber blinking.  Network data is being sent or received.

NOTE: If you receive a system message that is not listed in Table 2-7, see the documentation for the application that is running when the message appears and/or the operating system documentation for an explanation of the message and recommended action.

Message Causes Corrective Actions

Address mark not found

 Faulty CD drive, diskette drive, or hard-drive; faulty system board.

 See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Alert! Back system fan was

not detected.

 Specified fan is missing, faulty, or improperly installed.

 See "Troubleshooting System Cooling" in "Troubleshooting Your System."

Alert! CPU n fan was not

detected.

Alert! Front system fan was

not detected.

Alert! Cover was previously

removed!

 The chassis has been opened.  Information only.

Alert! Previous back system

fan failure.

 Specified fan failed before last system startup (see Figure 5-5 to identify the fans).

 Information only.

Alert! Previous CPU n fan

failure.

Alert! Previous front system

fan failure.

Alert! Previous voltage

failure.

 Power supply failed before last system startup.  Information only.

Alert! Processor thermal

probe failure detected.

 Microprocessor fan is missing, faulty, or improperly installed.

 See "Troubleshooting System Cooling" in "Troubleshooting Your System."

Alert! Unsupported memory or

incomplete sets in the

 Faulty memory module(s).  Ensure that all memory modules are properly installed. If the problem persists, see "Troubleshooting System Memory" in "Troubleshooting Your System."

following bank(s): Bank n

Amount of available memory

limited to 256 MB!

 OS Install Mode is enabled in the System Setup program.

 Disable OS Install Mode in the System Setup program (see "Using the System Setup Program" in your User's Guide).

Attachment failed to respond

 Diskette-drive or hard-drive controller cannot send data to the associated drive; faulty or improperly installed diskette drive or hard drive.

 See "Troubleshooting the Diskette Drive" and "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Auxiliary device failure

 Loose or improperly connected mouse or keyboard cable; faulty mouse or keyboard.

 See "Troubleshooting the Mouse" and "Troubleshooting the Keyboard" in "Troubleshooting Your System."

Bad error-correction code

(ECC) on disk read

 Faulty CD/diskette-drive subsystem or hard-drive subsystem; faulty system board.

 See "Getting Help."

Controller has failed

BIOS Update Attempt Failed!

 Remote BIOS firmware update attempt failed.  Retry the BIOS firmware update (see "Getting Help.").

Caution! NVRAM_CLR jumper is

installed on system board.

Please run setup.

 NVRAM-clear jumper is installed.  Remove the NVRAM-clear jumper (see Figure A-2 for jumper location). Check the System Setup configuration settings (see "Using the System Setup Program" in your User's Guide).

Data error

 Faulty diskette, diskette drive, CD drive, tape drive, or hard drive.

 Replace the diskette. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," "Troubleshooting a Tape Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Decreasing available memory

 Faulty or improperly installed memory modules.  See "Troubleshooting System Memory" in "Troubleshooting Your System."

Diskette drive seek failure

 Incorrect configuration settings in the System Setup program.

 Run the System Setup program to correct the settings (see "Using the System Setup Program" in your User's Guide).

 Faulty or improperly installed diskette drive.  See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System."

Diskette read failure

 Faulty or improperly inserted diskette.  Replace the diskette.

Diskette subsystem reset

failed

 Faulty or improperly installed diskette drive.  See "Troubleshooting the Diskette Drive" in "Troubleshooting Your System."

Diskette write protected

 Diskette write-protect feature activated.  Move the write-protect tab on the diskette to the disabled position.

Drive not ready

 Diskette missing or improperly inserted in diskette drive.

 Reinsert or replace the diskette.

Gate A20 failure

 Faulty keyboard controller; faulty system board.  See "Getting Help."

General failure

 Operating system corrupted or improperly installed.  Reinstall the operating system.

Hard disk controller failure

 Incorrect configuration settings in System Setup program; improperly installed hard drive; loose interface or power cable; faulty hard-drive controller subsystem.

 Run the System Setup program to correct the drive type setting (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Invalid memory configuration

detected. Potential

corruption exists!

 Memory module installation guidelines have not been properly followed.

 See "Memory Module Installation Guidelines" in "Installing System Options."

Keyboard controller failure

 Faulty keyboard controller; faulty system board.  See "Getting Help."

Keyboard data line failure

 Loose or improperly connected keyboard cable; faulty keyboard; faulty keyboard controller.

 See "Troubleshooting the Keyboard" in "Troubleshooting Your System."

Keyboard failure

Keyboard stuck key failure

Memory address line failure

at address, read value

expecting value

 Faulty or improperly installed memory modules.  See "Troubleshooting System Memory" in "Troubleshooting Your System."

Memory double word logic

failure at address, read

value expecting value

Memory odd/even logic failure

at start address to end

address

Memory write/read failure at

address, read value expecting

value

Memory allocation error

 Faulty application program.  Restart the application program.

Memory bank population error!

 Memory module installation guidelines have not been properly followed.

 See "Memory Module Installation Guidelines" in "Installing System Options."

Memory parity interrupt at

address

 Faulty or improperly installed memory modules.  See "Troubleshooting System Memory" in "Troubleshooting Your System."

Memory tests terminated by

keystroke

 The spacebar was pressed during POST to terminate the memory test.

 Information only.

No boot device available

 Faulty diskette, diskette drive, CD drive, or hard drive.

 Use a bootable diskette, CD, or hard drive. If the problem persists, see "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System."

No boot sector on hard- disk

drive

 No operating system on hard drive.  Check the hard-drive configuration settings in the System Setup program (see "Using the System Setup Program" in your User's Guide).

No timer tick interrupt

 Faulty system board.  See "Getting Help."

Non-system disk or disk error

 Faulty diskette, diskette drive, CD drive, or hard drive.

 See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help."

Not a boot diskette

 No operating system on diskette.  Use a bootable diskette.

One value1 MHz Processor, L2

Cache: 512KB

One value2 MHz processor, L2

Cache: 512KB

System running at value1 MHz 

 Microprocessors with different speeds are installed. System operates at speed of slower microprocessor.

 Replace the slower microprocessor with one that matches the faster microprocessor.

PCI BIOS failed to install

 Loose cables to expansion card(s); faulty or improperly installed expansion card.

 Ensure that all appropriate cables are securely connected to the expansion cards. If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Plug & Play Configuration

error

 Error encountered while initializing PCI devices.  Install the NVRAM-clear jumper and reboot the system (see Figure A-2 for jumper location). If the problem persists, see "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Primary drive n not found

 The primary IDE channel is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable.

 Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System."

   Faulty diskette, diskette drive, CD drive, tape drive,  See "Troubleshooting the Diskette Drive," "Troubleshooting a CD

System Beep Codes

When an error that cannot be reported on the monitor occurs during a boot routine, the system may emit a series of beeps that identify the problem.

When a beep code is emitted, record it on a copy of the Diagnostics Checklist in "Getting Help," and then look it up in Table 2-8. If you are unable to resolve the problem by looking up the meaning of the beep code, use the system diagnostics to identify the cause. If you are still unable to resolve the problem, see "Getting Help."

Read fault

or hard drive.

Drive," "Troubleshooting a Tape Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help."

Requested sector not found

Reset failed

 Improperly connected diskette drive, tape drive, hard drive, or power cable.

 Ensure that all cables are securely connected. If the problem persists, see "Getting Help."

ROM bad checksum = address

 Faulty or improperly installed expansion card.  See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

Secondary drive n not found

 The secondary IDE controller is enabled in the System Setup program, but no drive is attached; improperly installed hard drive; loose interface or power cable.

 Run the System Setup program to correct the drive settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Sector not found

 Faulty diskette or hard drive.  Replace the diskette. If the problem persists, see "Troubleshooting Hard Drives" in "Troubleshooting Your System." If the problem persists, see "Getting Help."

Seek error

Seek operation failed

Shutdown failure

 Shutdown test failure.  See "Troubleshooting System Memory" in "Troubleshooting Your System."

Time-of-day clock stopped

 Faulty battery.  See "Troubleshooting the System Battery" in "Troubleshooting Your System."

Time-of-day not set - please

run SETUP program

 Incorrect Time or Date settings; faulty system battery.

 Check the Time and Date settings (see "Using the System Setup Program" in your User's Guide). If the problem persists, replace the system battery (see "System Battery" in "Installing System Options").

Timer chip counter 2 failed

 Faulty system board.  See "Getting Help."

Unexpected interrupt in

protected mode

 Faulty or improperly installed memory modules or faulty system board.

 See "Troubleshooting System Memory" in "Troubleshooting Your System." If the problem persists, see "Getting Help."

Unsupported CPU stepping

detected

 Microprocessor is not supported by the system.  Update the BIOS firmware (see "Getting Help").

Utility partition not

available

 The key was pressed during POST, but no utility partition exists on the boot hard drive.

 Create a utility partition on the boot hard drive (see "Using the Dell OpenManage Server Assistant CD" in your User's Guide).

Warning! No microcode update

loaded for processor n

 BIOS error.  Update the BIOS firmware (see "Getting Help").

Write fault

 Faulty diskette, CD drive, diskette drive, hard drive, or hard-drive subsystem.

 See "Troubleshooting the Diskette Drive," "Troubleshooting a CD Drive," and "Troubleshooting Hard Drives" in "Troubleshooting Your System."

Write fault on selected drive

NOTE: If the system boots without a keyboard, mouse, or monitor attached, the system will not issue beep codes related to these peripherals.

 Table 2-8. System Beep Codes 

Warning Messages

A warning message alerts you to a possible problem and asks you to take corrective action before the system continues a task. For example, before you format a diskette, a message may warn you that you may lose all data on the diskette. Warning messages usually interrupt the procedure and require you to respond by typing y (yes) or n (no).

Code Cause Corrective Action

 1-1-2  CPU register test failure  See "Troubleshooting a Microprocessor" in "Troubleshooting Your System."

 1-1-3  CMOS write/read failure; faulty system board  See "Getting Help."

 1-1-4  BIOS error  Reflash the BIOS firmware (see "Getting Help").

 1-2-1  Programmable interval-timer failure; faulty system board

 See "Getting Help."

 1-2-2  DMA initialization failure  See "Troubleshooting System Memory" in "Troubleshooting Your System."

 1-2-3  DMA page register write/read failure

 1-3-1  Main-memory refresh verification failure

 1-3-2  No memory installed

 1-3-3  Chip or data line failure in the first 64 KB of main  memory

 1-3-4  Odd/even logic failure in the first 64 KB of main  memory

 1-4-1  Address line failure in the first 64 KB of main  memory

 1-4-2  Parity failure in the first 64 KB of main memory

 1-4-3  Fail-safe timer test failure

 1-4-4  Software NMI port test failure

 2-1-1 through 2-4-4

 Bit failure in the first 64 KB of main memory

 3-1-1  Slave DMA-register failure  See "Getting Help."

 3-1-2  Master DMA-register failure

 3-1-3  Master interrupt-mask register failure

 3-1-4  Slave interrupt-mask register failure

 3-2-2  Interrupt vector loading failure

 3-2-4  Keyboard-controller test failure  See "Troubleshooting the Keyboard" in "Troubleshooting Your System."

 3-3-1  CMOS failure  See "Getting Help."

 3-3-2  System configuration check failure

 3-3-3  Keyboard controller not detected

 3-3-4  Video memory test failure

 3-4-1  Screen initialization failure

 3-4-2  Screen-retrace test failure

 3-4-3  Video ROM search failure

 4-2-1  No timer tick

 4-2-2  Shutdown test failure

 4-2-3  Gate A20 failure

 4-2-4  Unexpected interrupt in protected mode  See "Troubleshooting Expansion Cards" in "Troubleshooting Your System."

 4-3-1  Improperly installed or faulty memory modules  See "Troubleshooting System Memory" in "Troubleshooting Your System."

 4-3-2  No memory modules installed in the first memory module connector

 Install a memory module in the first memory module connector (see "Memory Modules" in "Installing System Options").

 4-3-3  Faulty system board  See "Getting Help."

 4-3-4  Time-of-day clock stopped  See "Troubleshooting the System Battery" in "Troubleshooting Your System."

 4-4-1  Super I/O chip failure; faulty system board  See "Getting Help."

 4-4-4  Cache test failure; faulty microprocessor  See "Troubleshooting a Microprocessor" in "Troubleshooting Your System."

NOTE: Warning messages are generated by either the application program or the operating system. For more information, see "Finding Software Solutions" and the documentation that accompanied the operating system or application program.

Diagnostics Messages

When you run a test group or subtest in the system diagnostics, an error message may result. Diagnostic error messages are not covered in this section. Record the message on a copy of the Diagnostics Checklist (see "Getting Help"), and then follow the instructions in that section for obtaining technical assistance.

Alert Messages

Systems management software generates alert messages for your system. For example, the software generates messages that appear in the SNMP trap log file. Alert messages consist of information, status, warning, and failure messages for drive, temperature, fan, and power conditions. For more information, see the systems management software documentation.

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Finding Software Solutions Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

  Before You Begin

  Troubleshooting Errors and Conflicts

Software problems can be caused by:

l  Improper installation or configuration of an application

l  Application conflicts

l  Input errors

l  Interrupt assignment conflicts

Ensure that you are installing the software application according to the software manufacturer's recommended procedures. If a problem occurs after you install the software, you might need to troubleshoot your software application and your system.

See the documentation that accompanied the software or contact the software manufacturer for detailed troubleshooting information.

Before You Begin

l  Scan the software media with antivirus software.

l  Read the software documentation before you run the installation utility.

l  Be prepared to respond to prompts from the installation utility.

The installation utility may require you to enter information about your system, such as how the operating system is configured, and the type of peripherals that are connected to the system. Have this information available before running the installation utility.

Troubleshooting Errors and Conflicts

While configuring and running software, problems might occur that are caused by input errors, application conflicts, and/or IRQ assignment conflicts. The problems are sometimes indicated by error messages.

Error messages are generated by system hardware or software. "Indicators, Codes, and Messages" provides information about error messages that are hardware-based. If you receive an error message that is not listed, see your operating system or software program documentation for troubleshooting information.

Input Errors

Pressing a specific key or set of keys at the wrong time may produce unexpected results. See the documentation that came with the software application to ensure that the values or characters you are entering are valid.

Ensure that your operating system is configured properly to run the application. Remember that whenever you change the parameters of the operating system, the changes can conflict with an application's operating requirements. After you configure the operating system, you may need to reinstall or reconfigure a software application so that it can run properly in its new environment.

NOTE: If all of the system diagnostic tests complete successfully, then the problem is most likely caused by the software and not the hardware.

Application Conflicts

Some applications can leave unnecessary files or data behind after they are deleted from your system. Device drivers can also create application errors. If application errors occur, see your application device driver or operating system documentation for troubleshooting information.

IRQ Assignment Conflicts

Most PCI devices can share an IRQ with another device, but they cannot use an IRQ simultaneously. To avoid this type of conflict, see the documentation for each PCI device for specific IRQ requirements.

 Table 3-1. IRQ Assignment Defaults 

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IRQ Line Assignment

 IRQ0  System timer

 IRQ1  Keyboard controller

 IRQ2  Interrupt controller 1 to enable IRQ8 through IRQ15

 IRQ3  Serial port 2 (COM2 and COM4)

 IRQ4  Serial port 1 (COM1 and COM3)

 IRQ5  Available

 IRQ6  Diskette drive controller

 IRQ7  Parallel port

 IRQ8  Real-time clock

 IRQ9  ACPI functions (used for power management)

 IRQ10  Available

 IRQ11  Available

 IRQ12  PS/2 mouse port unless the mouse is disabled through the System Setup program

 IRQ13  Math coprocessor

 IRQ14  Available

 IRQ15  Available

 NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

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Running the System Diagnostics Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

  Running Server Administrator Diagnostics

  Features of the System Diagnostics

  When to Use the System Diagnostics

  Starting the System Diagnostics

  Using the System Diagnostics

  Using the Device Groups Menu

  Error Messages

If you experience a problem with your system, run the diagnostics before you call for technical assistance. The diagnostics tests check your system's hardware without additional equipment and without the risk of destroying data. If the tests indicate a problem you cannot solve by yourself, the test results provide important information for service and support personnel.

Running Server Administrator Diagnostics

If you are using Dell OpenManage Server Administrator to manage your system, you should first use the diagnostic capabilities of Server Administrator to  analyze the problem. If you cannot identify the problem using Server Administrator, then use the system diagnostics.

To access the Server Administrator diagnostics, log into the Server Administrator home page, and then click the Diagnostics tab. For information on using the Server Administrator diagnostics, see the Server Administrator online help. For additional information, see the online Dell OpenManage Server Administrator User's Guide.

Features of the System Diagnostics

The system diagnostics provides a series of menus and options from which you choose particular device groups or devices. You can also control the sequence in which the tests are run. The diagnostic menus have these helpful features:

l  Options that let you run tests individually or collectively

l  An option that allows you to choose the number of times a test is repeated

l  The ability to display or print test results or to save them in a file

l  Options to temporarily suspend testing if an error is detected or to terminate testing when an adjustable error limit is reached

l  Help messages that briefly describe each test and its parameters

l  Status messages that inform you whether device group or device tests are completed successfully

l  Error messages that appear if any problems are detected

When to Use the System Diagnostics

Whenever a major component or device in the system does not operate properly, you may have a component failure. As long as the microprocessor and the input and output components of the system (the monitor, keyboard, and diskette drive) are working, you can use the system diagnostics. If you know what component(s) you need to test, select the appropriate diagnostic device group(s) or subtest(s). If you are unsure about the scope of the problem, read the remainder of the information in this section.

Starting the System Diagnostics

You can run the system diagnostics from either the utility partition on your hard drive or from a set of diskettes that you create from the Dell OpenManage Server Assistant CD.

To run the diagnostics from the utility partition, perform the following steps:

1.  Start the utility partition by pressing during POST.

2.  From the utility partition's main menu, select the Run System Diagnostics option.

See the Dell OpenManage Server Assistant CD for additional information about the utility partition.

To run the system diagnostics from the diskettes, perform the following steps:

1.  Create a set of diagnostics diskettes.

See the Dell OpenManage Server Assistant CD for information on creating diagnostics diskettes.

2.  Boot the system from the first diagnostics diskette.

If the system fails to boot, see "Getting Help."

When you start the system diagnostics, a message is displayed telling you that the diagnostics is loading. The Diagnostics menu appears. The menu allows you to run all or specific diagnostic tests or to exit system diagnostics.

For a quick test of the system, select Test All Devices and then select Quick Tests. This option runs only the device tests that do not require user interaction and that do not take a long time to run. Dell recommends that you choose this option first to increase the chance of tracing the source of the problem quickly. To test a particular device, select Test One Device. For a complete test of the system, select Test All Devices and then select Extended Tests.

To test a particular area of the system, choose Advanced Testing. When you select Advanced Testing, the main screen of the diagnostics appears. This screen includes a listing of the various device groups in the system and the system's service tag number.

To view data on test results, select Information and Results. Select Program Options to set various test parameters.

By selecting Device Configuration, you can see an overview of the devices in the system.

Selecting Exit to MS-DOS exits the diagnostics and returns you to the MS-DOS operating system environment.

To select an option from the Diagnostics menu, highlight the option and press , or press the key that corresponds to the highlighted letter in the option you choose.

Using the System Diagnostics

When you select Advanced Testing from the Diagnostics menu, the main screen of the diagnostics appears.

Information on the main screen of the diagnostics is presented in the following areas:

l  Two lines at the top of the main screen identify the diagnostics, the version number, and the system's service tag number.

NOTICE: Use the system diagnostics to test only your system. Using this program with other systems may cause incorrect results or error messages. Also, use only the program that came with your system or an updated version of the program for your system.

NOTE: Before you read the rest of this section, start the system diagnostics so that you can see it on your monitor screen.

l  On the left side of the screen, Device Groups lists the diagnostic device groups in the order they will run if you select All under the Run Tests submenu. Press the up- or down-arrow key to highlight a device group.

l  On the right side of the screen, Devices for Highlighted Group lists the specific devices within a particular test group.

l  Two lines at the bottom of the screen make up the menu area. The first line lists the menu options you can select; press the left- or right-arrow key to highlight an option. The second line gives information about the highlighted option.

Using the Device Groups Menu

The Device Groups menu at the bottom of the screen provides options that enable you to select and run specific diagnostic tests from the diagnostics main screen. Press the left- and right-arrow keys to select the options on the menu. As you move from one menu option to another, a brief explanation of the highlighted option appears on the bottom line of the screen.

If you want more information about a device group or device, highlight the Help option and press . After you read the information, press to return to the previous screen.

Error Messages

When you run a test in the system diagnostics, you may receive an error message. Record the message on a copy of the Diagnostics Checklist. For a copy of the Diagnostics Checklist and instructions on obtaining technical assistance, see "Getting Help."

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Troubleshooting Your System Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

If your system is not working as expected, begin troubleshooting by using the procedures in this section. This section guides you through some initial tests and procedures that can solve basic system problems and provides troubleshooting procedures for components inside the system. Before you start any of the procedures in this section, perform the following steps:

l  Read "Running the System Diagnostics" for information about running diagnostics.

l  Get the key to the system keylock.

Safety FirstFor You and Your System

The procedures in this guide require that you remove the cover and work inside the system. While working inside the system, do not attempt to service the system except as explained in this guide and elsewhere in your system documentation. Always follow the instructions closely. Review all of the procedures in "Safety Instructions" in your System Information Guide.

Observe the following precautions when working inside your system:

External Connections

Loose or improperly connected cables are the most likely source of problems for the system, monitor, or other peripherals (such as a printer, keyboard, mouse, or other external equipment). A quick check of all the cable connections can easily solve many problems. See Figure 2-4 for the back-panel features and connectors.

Checking Specific System Problems

1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.  If the system is connected to a PDU, turn the PDU off and then on again.

If the PDU is not receiving power, plug it into another electrical outlet. If it still is not receiving power, try another PDU.

  Safety FirstFor You and Your System   Troubleshooting Redundant Power Supplies

  External Connections   Troubleshooting a Nonredundant Power Supply

  Checking Specific System Problems   Troubleshooting System Cooling

  Start-Up Routine   Troubleshooting Expansion Cards

  System Orientation   Troubleshooting System Memory

  Bezel   Troubleshooting the Diskette Drive

  System Cover   Troubleshooting a CD Drive

  Baffle   Troubleshooting a Tape Drive

  Checking the Equipment   Troubleshooting Hard Drives

  Inside the System   Troubleshooting a RAID Controller Card

  Responding to a Systems Management Alert Message   Troubleshooting a Microprocessor

  Troubleshooting a Wet System   Troubleshooting the System Board

  Troubleshooting a Damaged System   Resetting Corrupted BIOS Configuration

  Troubleshooting the System Battery

Read the "Safety Instructions" in your System Information Guide.

CAUTION: The power supplies in this system produces high voltages and energy hazards, which can cause bodily harm. Only trained service technicians are authorized to remove the system cover and access any of the components inside the system.

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide before performing any procedure that requires you to remove the cover.

3.  Reconnect the system to its electrical outlet or PDU and turn the system on, including any attached peripherals.

4.  Is the monitor working properly?

See "Troubleshooting the Video Subsystem."

5.  Is the keyboard working properly?

See "Troubleshooting the Keyboard."

6.  Is the mouse working properly?

See "Troubleshooting the Mouse."

7.  Are the other attached peripherals working properly?

See "Troubleshooting the Basic I/O Functions."

Start-Up Routine

Looking at and listening to the system is important in determining the source of a problem. Look and listen during the system's start-up routine for the indications described in Table 5-1.

 Table 5-1. Start-Up Routine Indications 

System Orientation

The illustrations in this document are based on the positioning of the system as shown in Figure 5-1.

Figure 5-1. System Orientation

Look/listen for: Action

 An error message displayed on the monitor.  See "System Messages" in "Indicators, Codes, and Messages."

 A series of beeps emitted by the system.  See "System Beep Codes" in "Indicators, Codes, and Messages."

 Alert messages from the systems management software.  See the systems management software documentation.

 The monitor's power indicator.  See "Troubleshooting the Video Subsystem."

 The keyboard indicators.  See "Troubleshooting the Keyboard."

 The diskette-drive activity indicator.  See "Troubleshooting the Diskette Drive."

 The CD drive activity indicator.  See "Troubleshooting a CD Drive."

 The hard-drive activity indicators.  See "Troubleshooting Hard Drives."

 An unfamiliar constant scraping or grinding sound when you access a drive.  See "Getting Help" for instructions on obtaining technical assistance.

 The system will not boot.  See "Resetting Corrupted BIOS Configuration."

 NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

Bezel

The front bezel has status and attention indicators. You must remove the bezel to remove the cover.

Removing the Bezel

1.  Using the system key, unlock the front bezel (see Figure 5-2).

Figure 5-2. Removing the Bezel

2.  Slide the latch to the right and pull the upper edge of the bezel away from the front panel (see Figure 5-2).

3.  Pivot the bezel downward until it is at right angles to the front panel.

4.  Unsnap the bezel from the metal clips on the front panel.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

NOTICE: To remove the bezel, the system must be standing upright.

NOTICE: Figure 5-2 shows the system standing upright as the bezel is being removed. However, before you service components inside the system, lay the system on its right side.

Installing the Bezel

1.  Snap the two tabs on the lower inside edge of the bezel into the corresponding clips on the system front panel, and pivot the bezel upward to its closed position.

2.  Using the system key, lock the bezel.

System Cover

To upgrade or troubleshoot the system, remove the cover to gain access to internal components.

Removing the Cover

1.  Remove the bezel (see "Removing the Bezel").

2.  Loosen the three thumbscrews on the left-side cover (see Figure 5-3).

3.  Grasp the cover at both ends and slide it toward the front of the system.

4.  Lift the cover away from the system.

Figure 5-3. Removing the Cover

Installing the Cover

1.  Ensure that no tools or loose parts are left inside the system.

2.  Fit the cover on the side of the system, and slide the cover backward.

3.  Tighten the three cover thumbscrews (see Figure 5-3).

4.  Replace the bezel.

Baffle

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

NOTICE: Figure 5-3 shows the system standing upright as the cover is being removed. However, before you service components inside the system, lay the system on its right side.

The vertical plastic baffle in the center of the system improves system cooling by guiding the airflow within the system. You must remove the baffle when performing certain procedures inside the system to improve access to some internal components.

Figure 5-4. Removing the Baffle

Removing the Baffle

To remove the baffle, lift the release tab at the end of the baffle near the front of the system, depress the release tab at the back end of the baffle, and slide the baffle upward.

Installing the Baffle

When you install the baffle, note the proper position of the back edge of the baffle in Figure 5-4. After aligning both ends of the baffle, slide the baffle into the system until the release tabs lock into place.

Checking the Equipment

This section provides troubleshooting procedures for equipment that connects directly to the system, such as the monitor, keyboard, or mouse. Before you perform any of the procedures, see "External Connections."

Troubleshooting the Video Subsystem

Problem

l  Monitor

l  Monitor interface cable

l  Video memory

NOTICE: You must reinstall the baffle to maintain proper airflow for system cooling.

l  Video logic

Action

1.  Check the system and power connections to the monitor.

2.  Run the video tests in the system diagnostics (see "Running the System Diagnostics").

If the tests run successfully, the problem is not related to video hardware. Go to "Finding Software Solutions."

If the tests fail, see "Getting Help."

Troubleshooting the Keyboard

Problem

l  System message indicates a problem with the keyboard

l  Keyboard cable

Action

1.  Press each key on the keyboard, and look at the keyboard and its cable for any signs of damage.

If the keyboard appears to be free of physical damage, go to step 3.

If the keyboard is damaged, continue to step 2.

2.  Swap the faulty keyboard with a working keyboard.

If the problem is resolved, you must replace the faulty keyboard (see "Getting Help").

3.  Run the keyboard test in the system diagnostics (see "Running the System Diagnostics").

If the test fails, see "Getting Help."

4.  Swap the faulty keyboard with a working keyboard.

If the problem is resolved, you must replace the faulty keyboard (see "Getting Help").

If the problem persists, see "Getting Help."

Troubleshooting the Mouse

Problem

l  System message indicates a problem with the mouse

l  Mouse cable

Action

1.  Click each button on the mouse, and look at the mouse and its cable for any signs of damage.

If the mouse appears to be free of physical damage, go to step 3.

If the mouse is damaged, continue to step 2.

2.  Swap the faulty mouse with a working mouse.

If the problem is resolved, you must replace the faulty mouse (see "Getting Help").

3.  Run the pointing devices test in the system diagnostics (see "Running the System Diagnostics").

If the problem is resolved, you must replace the faulty mouse (see "Getting Help").

If the test fails, see "Getting Help."

Troubleshooting the Basic I/O Functions

Problem

l  System message indicates a problem with an I/O port

l  Device connected to the port is not operating properly

Action

1.  Enter the System Setup program, and check the serial port and parallel port settings (see "Using the System Setup Program" in your User's Guide).

If the ports are enabled, go to step 3.

If the ports are not enabled, continue to step 2.

2.  Change the settings to enable the serial port and/or parallel port.

3.  Restart the system, and run the serial ports test and/or the parallel ports test in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

If the tests run successfully but the problem persists, see one of the following procedures: "Troubleshooting a Serial I/O Device" or "Troubleshooting a Parallel Printer."

Troubleshooting a Serial I/O Device

Problem

l  Device connected to the serial port is not operating properly

l  Serial device interface cable

Action

1.  Turn off the system and any peripheral devices connected to the serial port.

2.  Swap the serial interface cable with a known working cable, and turn on the system and the serial device.

If the problem is resolved, you must replace the interface cable (see "Getting Help").

3.  Turn off the system and the serial device, and swap the device with a comparable device.

4.  Turn on the system and the serial device.

If the problem is resolved, you must replace the serial device (see "Getting Help").

If the problem persists, see "Getting Help."

Troubleshooting a Parallel Printer

Problem

l  Parallel printer is not operating properly

l  Parallel printer interface cable

Action

1.  Turn off the system and the parallel printer.

2.  Swap the parallel printer interface cable with a known working cable, and turn on the system and the printer.

3.  Attempt a print operation.

If the print operation is successful, you must replace the interface cable (see "Getting Help").

4.  Run the printer's self-test.

If the self-test fails, the printer is malfunctioning (see "Getting Help").

Troubleshooting a USB Device

Problem

l  System message indicates a problem with a USB device

l  Device connected to a USB port is not operating properly

l  USB device interface cable

Action

1.  Enter the System Setup program, and ensure that the USB ports are enabled (see "Using the System Setup Program" in your User's Guide).

2.  Turn off the system and any USB devices.

3.  Disconnect the USB devices, and connect the malfunctioning device to the other USB connector.

4.  Turn on the system and the reconnected device.

If the problem is resolved, the USB connector might be defective (see "Getting Help").

5.  If possible, swap the interface cable with a known working cable.

If the problem is resolved, you must replace the interface cable (see "Getting Help").

6.  Turn off the system and the USB device, and swap the device with a comparable device.

7.  Turn on the system and the USB device.

If the problem is resolved, you must replace the USB device (see "Getting Help").

If the problem persists, see "Getting Help."

Troubleshooting a NIC

Problem

l  NIC cannot communicate with network

l  NIC cable

l  NIC, hub, and switch configuration settings

Action

1.  Check the appropriate indicator on the NIC connector (see Figure 2-7).

l  If the link indicator does not light, check all cable connections.

l  If the activity indicator does not light, the network driver files might be damaged or deleted.

Check the drivers, and remove and reinstall the drivers if applicable. You must reboot your system for the reinstalled drivers to become active.

l  Try changing the auto-negotiation setting, if possible.

l  Try another connector on the switch or hub.

If you are using a NIC card instead of an integrated NIC, see the documentation for the NIC card.

2.  Ensure that the appropriate drivers are installed and the protocols are bound.

3.  Enter the System Setup program and confirm that the NIC is enabled (see "Using the System Setup Program" in your User's Guide).

4.  Ensure that the NIC, hubs, and switches on the network are all set to the same data transmission speed.

5.  Ensure that all network cables are of the proper type and do not exceed the maximum length.

For more information, see "Network Cable Requirements."

Inside the System

Figure 5-5 shows an interior view of the system.

Figure 5-5. Inside the System

The system board contains the system's control circuitry and other electronic components. Several hardware options, such as the microprocessors and memory, are installed directly on the system board.

The system accommodates up to six expansion cards (two 64-bit/100-MHz PCI-X cards, two 64-bit/66-MHz PCI cards, and two 32-bit/33-MHz PCI cards). System memory is contained in four memory module sockets.

The system supports a 3.5-inch diskette drive and up to two externally accessible 5.25-inch drives, such as CD, DVD, or tape drives. The hard-drive bays support up to four IDE hard drives or four non-hot-plug SCSI hard drives or up to six hot-plug SCSI hard drives. The hard drives connect to a controller on the system board or to a controller card.

During an installation or troubleshooting procedure, you may be required to change a jumper setting. For more information, see "Jumpers, Switches, and Connectors."

Responding to a Systems Management Alert Message

The optional systems management applications monitor critical system voltages and temperatures, the cooling fans, and the status of hard drives in the system. Alert messages appear in the alert log window. For information about the alert log window and options, see your systems management software documentation.

Troubleshooting a Wet System

Problem

l  Liquid spills

l  Splashes

l  Excessive humidity

Action

NOTICE: Dell strongly urges you to install the systems management applications to receive alerts if a hardware problem occurs. For example, if a redundant power supply fails, you receive no notification that the system is operating in a nonredundant power mode unless you have installed the systems management applications.

1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.  Remove the cover (see "Removing the Cover").

3.  Lay the system on its right side.

4.  Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").

5.  Let the system dry thoroughly for at least 24 hours.

6.  Stand the system upright.

7.  Install the cover (see "Installing the Cover").

8.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the system does not start up properly, see "Getting Help."

9.  If the system starts up normally, shut down the system and reinstall all of the expansion cards you removed in step 4 (see "Installing an Expansion Card" in "Installing System Options").

10.  Run the system board tests in the system diagnostics to confirm that the system is working properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

Troubleshooting a Damaged System

Problem

l  System was dropped or damaged

Action

1.  Ensure that the following components are properly installed and connected:

l  Expansion cards

l  Power cables

l  Cooling fans

l  Drives

2.  Ensure that all cables are properly connected.

3.  Ensure that all components are properly installed and free from damage.

4.  Run the system board tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

Troubleshooting the System Battery

Problem

l  System message indicates a problem with the battery

l  System Setup program loses system configuration information

l  System date and time do not stay current

The system battery maintains system configuration, date, and time information in NVRAM when you turn off the system. The operating life of the battery ranges from 2 to 5 years, depending on how you use the system (for example, if you keep the system on most of the time, the battery gets little use and thus

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

lasts longer). You may need to replace the battery if an incorrect time or date is displayed during the boot routine.

You can operate the system without a battery; however, the system configuration information maintained by the battery in NVRAM is erased each time you remove power from the system. Therefore, you must re-enter the system configuration information and reset the options each time the system boots until you replace the battery.

Action

1.  Re-enter the time and date through the System Setup program (see "Using the System Setup Program" in your User's Guide).

2.  Turn off the system and disconnect it from the electrical outlet for at least one hour.

3.  Reconnect the system to its electrical outlet and turn the system on.

4.  Enter the System Setup program.

If the date and time are not correct in the System Setup program, replace the battery (see "System Battery" in "Installing System Options").

If the problem is not resolved by replacing the battery, see "Getting Help."

Troubleshooting Redundant Power Supplies

Problem

l  Power indicator on the front panel does not light

l  Power supply amber fault indicator is on

l  Systems management software issues a power supplyrelated message

l  No power to the system

Action

1.  Locate the faulty power supply.

The power supply's fault indicator is lit (see Figure 2-5).

2.  Check that a power cable is connected to the power supply and that the green AC line status indicator on the supply is lit (see "Power Indicator Codes" in "Indicators, Codes, and Messages)."

3.  If AC power is available to the system, remove the faulty power supply (see "Removing a Redundant Power Supply" in "Installing System Options").

4.  Install a new power supply (see "Installing a Redundant Power Supply" in "Installing System Options").

5.  If the problem is not resolved, see "Getting Help" for information on obtaining technical assistance.

NOTE: Some software may cause the system time to speed up or slow down. If the system seems to operate normally except for the time kept in the System Setup program, the problem may be caused by software rather than by a defective battery.

NOTE: If the system is turned off for long periods of time (for weeks or months), the NVRAM may lose its system configuration information. This situation is caused by a defective battery.

CAUTION: To prevent risk of personal injury from electrical shock, do not reach into an empty power supply bay.

NOTICE: The optional redundant power supplies are hot-pluggable. The system requires one power supply to be installed for the system to operate normally. The system is in the redundant mode when two power supplies are installed. Remove and replace only one power supply at a time in a system that is powered on.

NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly. The power supply status indicator will turn green if the power supply is functioning properly (see Figure 2-5).

Troubleshooting a Nonredundant Power Supply

Problem

l  Power indicator on the front panel does not light

l  Systems management software issues a power supplyrelated message

l  No power to the system

Action

1.  Ensure that all power cables are properly connected to the system and any attached peripherals and to the electrical outlet (see "External Connections").

2.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3.  Remove the cover (see "Removing the Cover").

4.  Lay the system on its right side.

5.  Ensure that the power cables are properly connected to the power connectors on the system board.

To identify system board connectors, see Figure A-3.

6.  Stand the system upright.

7.  Install the cover (see "Installing the Cover").

8.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, see "Getting Help."

Troubleshooting System Cooling

Problem

l  A fan is not operating properly

l  System message indicates a problem with cooling

l  Systems management software issues a fan-related error message

l  Expansion-card filler brackets are not installed over empty expansion slots

Action

1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.  Remove the cover (see "Removing the Cover").

3.  Lay the system on its right side.

4.  Ensure that the fan cables are properly connected to the fan connectors on the system board.

To identify system board connectors, see Figure A-3.

5.  Ensure that expansion-card filler brackets are installed over any empty expansion slots (see "Removing an Expansion Card" in "Installing System

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

Options").

6.  Stand the system upright.

7.  Install the cover (see "Installing the Cover").

8.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, replace the faulty fan (see "System Fans" in "Installing System Options").

If the problem is not resolved after a replacement fan is installed, see "Getting Help."

Troubleshooting Expansion Cards

Problem

l  Expansion card is not operating properly

l  System message indicates a problem with an expansion card

l  Expansion-card filler brackets are not installed over empty expansion slots

l  Expansion-card cable(s)

Action

1.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2.  Remove the cover (see "Removing the Cover").

3.  Lay the system on its right side.

4.  Ensure that each expansion card is firmly seated in its connector (see "Installing an Expansion Card" in "Installing System Options").

5.  Ensure that any appropriate cables are firmly connected to their corresponding connectors on the expansion cards.

6.  Ensure that expansion-card filler brackets are installed over any empty expansion slots (see "Removing an Expansion Card" in "Installing System Options").

7.  Stand the system upright.

8.  Install the cover (see "Installing the Cover").

9.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

10.  Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the problem persists, continue to step 11.

11.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

12.  Remove the cover (see "Removing the Cover").

13.  Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").

14.  Stand the system upright.

15.  Install the cover (see "Installing the Cover").

16.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

17.  Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

18.  For each expansion card, perform the following steps:

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: When troubleshooting an expansion card, see the documentation for your operating system and the expansion card.

a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.  Remove the cover (see "Removing the Cover").

c.  Lay the system on its right side.

d.  Reinstall one of the expansion cards you removed in step 13 (see "Installing an Expansion Card" in "Installing System Options").

e.  Stand the system upright.

f.  Install the cover (see "Installing the Cover").

g.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

h.  Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

If you have reinstalled all of the expansion cards and the Quick Tests still fail, see "Getting Help."

Troubleshooting System Memory

Problem

l  Faulty memory module

l  Faulty system board

Action

1.  Turn on the system, including any attached peripherals.

If no error messages appear, go to step 17.

2.  Enter the System Setup program and check the system memory setting (see "Using the System Setup Program" in your User's Guide).

If the amount of memory installed matches the system memory setting, go to step 17.

3.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

4.  Remove the cover (see "Removing the Cover").

5.  Lay the system on its right side.

6.  Reseat the memory modules in their sockets (see "Installing Memory Modules" in "Installing System Options").

7.  Stand the system upright.

8.  Install the cover (see "Installing the Cover").

9.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

10.  Enter the System Setup program and check the system memory setting (see "Using the System Setup Program" in your User's Guide).

If the amount of memory installed does not match the system memory setting, then perform the following steps:

a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.  Remove the cover (see "Removing the Cover").

c.  Lay the system on its right side.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: There are multiple configurations for the memory modules; see "Memory Module Installation Guidelines" in "Installing System Options." The following steps are an example of one configuration.

11.  Swap the memory module in the first memory connector with another of the same capacity (see "Installing Memory Modules" in "Installing System Options").

12.  Stand the system upright.

13.  Install the cover (see "Installing the Cover").

14.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15.  As the system boots, observe the monitor screen and the indicators on the keyboard.

16.  Perform the following steps:

a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.  Remove the cover (see "Removing the Cover").

c.  Repeat step 11 through step 15 for each memory module installed.

If the problem persists, see "Getting Help."

17.  Run the system memory test in the system diagnostics (see "Running the System Diagnostics").

If the test fails, see "Getting Help."

Troubleshooting the Diskette Drive

Problem

l  Faulty diskette

l  System message indicates a problem with the diskette drive

l  Diskette drive cables

Action

1.  Swap the diskette with a known working diskette.

If the problem is resolved, the diskette is faulty.

2.  Enter the System Setup program, and verify that the system is configured correctly (see "Using the System Setup Program" in your User's Guide).

3.  Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 4.

4.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

5.  Remove the cover (see "Removing the Cover").

6.  Lay the system on its right side.

7.  Ensure that the diskette drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

8.  Ensure that a power cable is properly connected to the drive.

9.  Stand the system upright.

10.  Install the cover (see "Installing the Cover").

11.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

12.  Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 13.

13.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

14.  Remove the cover (see "Removing the Cover").

15.  Lay the system on its right side.

16.  Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").

17.  Stand the system upright.

18.  Install the cover (see "Installing the Cover").

19.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

20.  Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests complete successfully, an expansion card may be conflicting with the diskette drive, or you may have a faulty expansion card. Continue to step 21.

If the tests fail, see "Getting Help".

21.  For each expansion card, perform the following steps:

a.  Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b.  Remove the cover (see "Removing the Cover").

c.  Lay the system on its right side.

d.  Reinstall one of the expansion cards you removed in step 16 (see "Installing an Expansion Card" in "Installing System Options").

e.  Stand the system upright.

f.  Install the cover (see "Installing the Cover").

g.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

h.  Run the diskette drive tests in the system diagnostics to determine whether the diskette drive operates properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

If you have reinstalled all of the expansion cards and the tests still fail, see "Getting Help."

Troubleshooting a CD Drive

Problem

l  System cannot read data from the CD

l  CD drive cables

Action

1.  Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 2.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

2.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3.  Remove the cover (see "Removing the Cover").

4.  Lay the system on its right side.

5.  Ensure that the CD drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

6.  Ensure that a power cable is properly connected to the drive.

7.  Stand the system upright.

8.  Install the cover (see "Installing the Cover").

9.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

10.  Run the IDE devices tests in the system diagnostics to determine whether the CD drive operates properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

Troubleshooting a Tape Drive

Troubleshooting an IDE Tape Drive

Problem

l  Faulty tape cartridge

l  Tape-drive indicator signifies a problem with the drive

l  Software error

l  Tape-drive cables

Action

1.  Swap the tape cartridge with a known working cartridge.

If the problem is resolved, the cartridge is faulty.

2.  Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 3.

3.  Test the tape drive by performing a tape backup and verification test (see the tape backup software documentation).

If the tests fail, continue to step 4.

4.  Reinstall the tape backup software as instructed in the tape backup software documentation.

5.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

6.  Remove the cover (see "Removing the Cover").

NOTE: Ensure that the drive is configured and connected properly. See "IDE Configuration Information" in "Installing Drives."

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If the tape-drive indicator signifies a problem with the drive, see the tape drive's documentation for detailed information on troubleshooting.

7.  Lay the system on its right side.

8.  Ensure that the tape drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

9.  Ensure that a power cable is properly connected to the drive.

10.  Stand the system upright.

11.  Install the cover (see "Installing the Cover").

12.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

13.  Run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

Troubleshooting a SCSI Tape Drive

Problem

l  Faulty tape cartridge

l  Tape-drive indicator signifies a problem with the drive

l  Software or device driver error

l  Tape drive cables

Action

1.  Swap the tape cartridge with a known working cartridge.

If the problem is resolved, the cartridge is faulty.

2.  Run the SCSI controllers test in the system diagnostics to determine whether the controller operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 3.

3.  Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

4.  Test the tape drive by performing a tape backup and verification test (see the tape backup software documentation).

If the tests fail, continue to step 5.

5.  Reinstall the tape backup software as instructed in the tape backup software documentation.

6.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

7.  Remove the cover (see "Removing the Cover").

8.  Lay the system on its right side.

9.  Ensure that the tape drive interface cable is properly connected between the drive and the controller card (see the documentation that accompanied the controller card).

10.  Ensure that a power cable is properly connected to the drive.

11.  Ensure that the tape drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If the tape-drive indicator signifies a problem with the drive, see the tape drive's documentation for detailed information on troubleshooting.

See the documentation for the tape drive for instructions on configuring the SCSI ID and enabling or disabling termination.

12.  Stand the system upright.

13.  Install the cover (see "Installing the Cover").

14.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15.  Test the tape drive by performing a tape backup and verification test (see the tape backup software documentation).

16.  If the problem persists, see "Getting Help."

Troubleshooting Hard Drives

Troubleshooting an IDE Hard Drive

Problem

l  Faulty hard drive

l  Hard-drive cables

Action

1.  Enter the System Setup program, and verify that the system is configured correctly (see "Using the System Setup Program" in your User's Guide).

2.  Run the hard drive and IDE devices tests in the system diagnostics to determine whether the hard drive operates properly (see "Running the System Diagnostics").

If the tests fail, continue to step 3.

3.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

4.  Remove the cover (see "Removing the Cover").

5.  Lay the system on its right side.

6.  Ensure that the hard drive interface cable is properly connected between the drive and the system board.

To identify system board connectors, see Figure A-3.

7.  If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "Configuring the Boot Drive" in "Installing Drives").

8.  Ensure that a power cable is properly connected to the drive.

9.  Stand the system upright.

10.  Install the cover (see "Installing the Cover").

11.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

12.  Partition and logically format the hard drive (see the operating system documentation).

13.  If possible, restore the files to the drive.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

NOTE: If the hard drive is used in a RAID configuration, see "Troubleshooting an IDE Hard Drive in a RAID Configuration."

NOTE: Ensure that the drive is configured and connected properly. See "IDE Configuration Information" in "Installing Drives."

If the problem persists, see "Getting Help."

Troubleshooting an IDE Hard Drive in a RAID Configuration

Problem

l  Device driver error

l  Hard-drive cables

l  Device drivers

Action

1.  Run the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

For information on testing the controller, see the RAID controller's documentation.

If the tests fail, continue to step 2.

2.  Restart your system and enter the RAID configuration utility.

For information on the configuration utility, see the documentation supplied with the RAID controller card.

3.  Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

4.  Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

5.  Remove the cover (see "Removing the Cover").

6.  Lay the system on its right side.

7.  Ensure that the hard drive interface cable is properly connected between the drive and the controller card (see the documentation that accompanied the controller card).

8.  If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "Configuring the Boot Drive" in "Installing Drives").

9.  Ensure that a power cable is properly connected to the drive.

10.  Stand the system upright.

11.  Install the cover (see "Installing the Cover").

12.  Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, continue to step 13.

13.  Partition and logically format the hard drive (see the operating system documentation).

14.  If possible, restore the files to the drive.

If the problem persists, see "Getting Help."

Troubleshooting a SCSI Hard Drive (System With SCSI Backplane)

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

Problem

l  Device driver error

l  Hard-drive cables

l  SCSI backplane board

l  Device drivers

Action

1.  If the integrated SCSI host adapter is being used to control the SCSI hard drives, reboot the system and press

to enter the SCSI configuration utility program.

2. Check that the primary SCSI channel is enabled, and reboot the system.

3. Verify that the device drivers are installed and configured correctly (see the operating system's documentation).

4. Remove the hard drive and install it in the another drive bay.

5. If the problem is resolved, reinstall the hard drive in the original bay.

If the hard drive functions properly in the original bay, the drive carrier could have intermittent problems. Replace the drive carrier (see "Installing SCSI Hard Drives" in "Installing Drives").

If the drive carrier still does not function properly in the original bay, the SCSI backplane board has a defective connector (see "Technical Assistance" for instructions).

6. Check the SCSI cable connections inside the system:

a. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b. Remove the system cover (see "System Cover").

c. Check the SCSI cable connection to the SCSI host adapter.

The SCSI cable may be connected to the SCSI host adapter on the system board or a SCSI host adapter card installed in an expansion slot.

7. Partition and logically format the hard drive. If possible, restore the files to the drive.

To partition and logically format the drive, see the operating system documentation.

If the problem is not resolved, see "Getting Help" for instructions on obtaining technical assistance.

Troubleshooting a SCSI Hard Drive (System Without SCSI Backplane)

Problem

l Hard-drive cables

l Device drivers

Action

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

NOTE: If your system has an optional RAID controller card installed, reboot the system and press ,
, or , depending on the utility. See the documentation supplied with the controller for information on the configuration utility.

1. Run the SCSI controllers test and the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

For information on testing the controller, see the SCSI or RAID controller's documentation.

If the tests fail, continue to step 2.

2. Reboot the system and enter the SCSI configuration utility.

To enter the utility, press ,
, or , depending on the utility. See the documentation supplied with the controller for information on the configuration utility.

3. Ensure that the primary SCSI channel is enabled, and restart the system (see the documentation for your SCSI controller).

4. Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

5. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

6. Remove the cover (see "Removing the Cover").

7. Lay the system on its right side.

8. Ensure that the hard-drive interface cable is properly connected between the drive and the system board or controller card (see the documentation that accompanied the controller card).

9. If the hard drive is the boot drive, ensure that the drive is configured and connected properly (see "Configuring the Boot Drive" in "Installing Drives.)"

10. Ensure that a power cable is properly connected to the drive.

11. Ensure that the hard drive is configured with a unique SCSI ID number and that the drive is terminated or not terminated as appropriate.

See the documentation for the hard drive for instructions on configuring the SCSI ID and enabling or disabling termination.

12. Stand the system upright.

13. Install the cover (see "Installing the Cover").

14. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

If the problem persists, continue to step 15.

15. Partition and logically format the hard drive (see the operating system documentation).

16. If possible, restore the files to the drive.

If the problem persists, see "Getting Help."

Troubleshooting a RAID Controller Card

Your system may contain an optional RAID controller card. If you encounter problems with a RAID controller, see the RAID controller's documentation for detailed information on troubleshooting.

Troubleshooting a Microprocessor

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: This troubleshooting procedure can destroy data stored on the hard drive. Before you proceed, back up all the files on the hard drive.

Problem

l System message indicates a problem with the microprocessor

l Heat sink is not installed for the microprocessor

l Fan is not operating properly

Action

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover").

3. Lay the system on its right side.

4. Ensure that the microprocessor and heat sink with cooling fan are properly installed (see "Removing and Installing a Microprocessor" in "Installing System Options").

5. Stand the system upright.

6. Install the cover (see "Installing the Cover").

7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

8. Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail or the problem persists, see "Getting Help."

NOTE: Microprocessors with an internal speed of less than 3.06 GHz use an active cooling heat sink. Microprocessors with internal speeds greater than or equal to 3.06 GHz use a passive heat sink and plastic shroud.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

Troubleshooting the System Board

Problem

l System message indicates a problem with the system board

Action

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover").

3. Lay the system on its right side.

4. Remove all expansion cards installed in the system (see "Removing an Expansion Card" in "Installing System Options").

5. Stand the system upright.

6. Install the cover (see "Installing the Cover").

7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

8. Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If the boot drive is connected to a SCSI or RAID controller card, remove all expansion cards except the controller card used by the boot drive.

9. For each expansion card, perform the following steps:

a. Turn off the system, including any attached peripherals, and disconnect the system from its electrical outlet.

b. Remove the cover (see "Removing the Cover").

c. Lay the system on its right side.

d. Reinstall one of the expansion cards you removed in step 4 (see "Installing an Expansion Card" in "Installing System Options").

e. Stand the system upright.

f. Install the cover (see "Installing the Cover").

g. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

h. Run Quick Tests in the system diagnostics (see "Running the System Diagnostics").

If the tests fail, see "Getting Help."

If you have reinstalled all of the expansion cards and the Quick Tests still fail, see "Getting Help."

Resetting Corrupted BIOS Configuration

If your system cannot boot and you have exhausted all other troubleshooting options, perform the following steps.

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover").

3. Lay the system on its right side.

4. Install the NVRAM-clear jumper.

See Figure A-2 to locate the jumper on the system board.

If you do not have a spare jumper, see "Getting Help."

5. Stand the system upright.

6. Install the cover (see "Installing the Cover").

7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

8. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

9. Remove the cover (see "Removing the Cover").

10. Lay the system on its right side.

11. Remove the NVRAM-clear jumper.

See Figure A-2 to locate the jumper on the system board.

12. Stand the system upright.

13. Install the cover (see "Installing the Cover").

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: After you reset the configuration settings using the NVRAM-clear jumper, you must enter the System Setup program and restore any option settings that were not in your default configuration. For more information, see "Using the System Setup Program" in your User's Guide.

NOTE: The configuration settings will be cleared during the next system startup.

NOTE: The configuration settings have been cleared.

14. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15. Enter the System Setup program, and change the configuration settings appropriate for your system (see "Using the System Setup Program" in your

User's Guide).

16. Reboot the system.

If the problem persists, see "Getting Help."

17. Enter the System Setup program and restore any option settings that were not in your default configuration. For more information, see "Using the System Setup Program" in your User's Guide.

Back to Contents Page

Back to Contents Page

Installing System Options Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

System Fans

Redundant Power Supplies

Expansion Cards

Memory Modules

Microprocessors

System Battery

This section describes how to remove and install the following components:

l System fans

l Optional redundant power supplies

l Expansion cards

l Memory modules

l Microprocessors

l System battery

For information on installing a hard drive or other drives, see "Installing Drives."

System Fans

Your system includes the following system cooling fans:

l Front system fan

l Back system fan

Removing the Front System Fan

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the bezel (see "Removing the Bezel" in "Troubleshooting Your System").

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Lay the system on its right side.

5. Disconnect the fan power cable from the fan power connector on the chassis (see Figure 6-1).

6. Remove the fan power cable from the plastic retention clip.

7. Open the fan door (see Figure 6-1).

8. Pull the wire handle on the fan upward and slide the fan out of the system (see Figure 6-1).

Figure 6-1. Removing the Front and Back System Fans

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

Installing the Front System Fan

1. Insert the fan power cable into the fan bay and connect the fan power cable to the fan power connector on the chassis (see Figure 6-1).

2. Slide the fan into the system chassis (see Figure 6-1), being careful not to trap the power cable between the fan and chassis.

3. Secure the fan power cable with the plastic retention clip (see Figure 6-1).

4. Close the fan handle.

5. Close the fan door.

6. Stand the system upright.

7. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

8. Install the bezel (see "Installing the Bezel" in "Troubleshooting Your System").

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Removing the Back System Fan

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Disconnect the fan power cable from the fan power connector on the system board.

To identify system board connectors, see Figure A-3.

5. Pull the fan bracket release tab away from the back panel and slide the fan assembly upward about 1 cm (0.5 inch) (see Figure 6-1).

6. Lift the fan assembly away from the back panel and out of the system.

Installing the Back System Fan

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

1. Insert the four tabs on the fan bracket into the mounting holes in the back panel and slide the fan assembly downward about 1 cm (0.5 inch) until the fan bracket release tab snaps into place.

2. Connect the fan power cable to the fan power connector on the system board.

To identify system board connectors, see Figure A-3.

3. Stand the system upright.

4. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Redundant Power Supplies

The optional redundant power supplies are accessible from the back panel.

Removing a Redundant Power Supply

1. Disconnect the power cord from the power supply.

2. Using your thumb and index finger, squeeze the catch in the middle of the power supply handle (see Figure 6-2).

3. Rotate the handle downward to release the power supply.

4. Slide the power supply out of the chassis.

Installing a Redundant Power Supply

1. Slide the power supply into the chassis.

2. When the power supply is fully inserted, rotate the power supply handle upward to lock the power supply in place.

The power supply will not function until the handle is fully closed.

3. Plug the power cable into the power supply, making sure that the cable passes through the power cable strain relief loop.

Figure 6-2. Removing and Installing an Optional Redundant Power Supply

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

CAUTION: To prevent risk of personal injury from electrical shock, do not reach into an empty power supply bay.

NOTICE: The power supplies are hot-pluggable. The system requires one power supply to be installed for the system to operate normally. The system is in the redundant mode when two power supplies are installed. Remove and replace only one power supply at a time in a system that is powered on.

NOTE: After installing a new power supply, allow several seconds for the system to recognize the power supply and determine whether it is working properly. The power-on indicator turns green to signify that the power supply is functioning properly (see Figure 2-3).

Expansion Cards

The system includes six expansion slots, configured as follows:

l Slots 1 and 2 are 64-bit, 66-MHz PCI slots (3.3 V).

l Slots 3 and 4 are 64-bit, 100-MHz PCI-X slots (3.3 V).

l Slots 5 and 6 are 32-bit, 33-MHz PCI slots (5 V).

All expansion slots accommodate full-length cards, except for slot 1.

To identify expansion slots and operating speeds, see Figure A-3.

Installing an Expansion Card

1. Unpack the expansion card, and prepare it for installation.

For instructions, see the documentation that accompanied the card.

2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Lay the system on its right side.

5. Remove the filler bracket from the expansion slot.

6. Install the expansion card (see Figure 6-3):

a. Position the expansion card so that the card-edge connector aligns with the expansion-card connector on the system board.

b. Insert the card-edge connector firmly into the expansion-card connector until the card is fully seated.

c. Install the screw that secures the expansion-card bracket to the back panel.

d. If the card is a full-length card, close the card-guide latch.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: If you install a RAID controller card, install the card in expansion slot 1 or 2. (See Figure A-3 to locate these expansion slots.)

7. Connect any cables that should be attached to the card.

See the documentation that accompanied the card for information about its cable connections.

8. Stand the system upright.

9. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Figure 6-3. Removing and Installing an Expansion Card

Removing an Expansion Card

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Disconnect any cables attached to the card.

5. Remove the expansion card (see Figure 6-3):

a. If the card is a full-length card, press the release tab on the card-guide latch and open the latch.

b. Remove the screw that secures the expansion-card bracket to the back panel.

c. Grasp the expansion card by its top corners, and carefully remove it from the expansion-card connector.

6. If you are removing the card permanently, install a metal filler bracket over the empty expansion slot opening and close the expansion-card latch.

7. Stand the system upright.

8. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTICE: You must install a filler bracket over an empty expansion slot to maintain Federal Communications Commission (FCC) certification of the system. The brackets also help keep dust and dirt out of the system and aid in proper cooling and airflow inside the system.

Memory Modules

The four memory module connectors on the system board can accommodate from 128 MB to 4 GB of registered memory modules.

Memory Upgrade Kits

System memory is upgradable to 4 GB by installing combinations of 128-, 256-, 512-MB, and 1-GB registered DDR SDRAM modules. You can purchase memory upgrade kits as needed.

Memory Module Installation Guidelines

Starting with the connector nearest the side of the system board, the memory module sockets are labeled "DIMMA" through "DIMMD" (see Figure A-3). When you install memory modules, install the first module in connector DIMMA before installing additional modules in connectors DIMMB, DIMMC, and DIMMD.

Table 6-1 lists sample memory configurations based on these guidelines.

Table 6-1. Sample Memory Module Configurations

Performing a Memory Upgrade

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Install or remove memory modules as necessary to reach the desired memory total (see "Installing Memory Modules" and "Removing Memory Modules").

See Figure A-3 to locate the memory module connectors.

5. Stand the system upright.

6. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

7. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

After the system completes the POST routine, it runs a memory test.

NOTICE: The DDR SDRAM memory modules must be PC-266 compliant.

Total Memory DIMMA DIMMB DIMMC DIMMD

128 MB 128 MB None None None

512 MB 256 MB 256 MB None None

512 MB 512 MB None None None

1 GB 512 MB 512 MB None None

1.5 GB 1 GB 512 MB None None

2 GB 512 MB 512 MB 512 MB 512 MB

3 GB 1 GB 1 GB 1 GB None

3 GB 1 GB 1 GB 512 MB 512 MB

4 GB 1 GB 1 GB 1 GB 1 GB

NOTE: This table only lists sample memory module configurations. Not all possible configurations are listed.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

The system detects that the new memory does not match the system configuration information, which is stored in NVRAM. The monitor displays an error message that ends with the following words:

Press to continue; to enter System Setup

8. Press to enter the System Setup program, and check the System Memory setting.

The system should have already changed the value in the System Memory setting to reflect the newly installed memory.

9. If the System Memory value is incorrect, one or more of the memory modules may not be installed properly. Repeat step 1 through step 8, ensuring that the memory modules are firmly seated in their connectors.

10. Run the system memory test in the system diagnostics.

Installing Memory Modules

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Locate the memory module connectors in which you will install a memory module (see Figure A-3).

5. Press down and outward on the memory module connector ejectors, as shown in Figure 6-4, to allow the memory module to be inserted into the connector.

Figure 6-4. Removing and Installing a Memory Module

6. Align the notch in the memory module's edge connector with the alignment key in the socket, and insert the memory module in the connector (see Figure 6-4).

The memory module connector has an alignment key that allows the memory module to be installed in the connector in only one way.

7. Press down on the memory module with your thumbs while pulling up on the ejectors with your index fingers to lock the memory module into the connector (see Figure 6-4).

When the memory module is properly seated in the connector, the memory module connector ejectors should align with the ejectors on the other connectors with memory modules installed.

8. Repeat step 4 through step 7 to install the remaining memory modules.

9. Perform step 5 through step 10 of "Performing a Memory Upgrade."

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

Removing Memory Modules

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Locate the memory module connectors from which you will remove memory modules (see Figure A-3).

5. Press down and outward on the memory module connector ejectors until the memory module pops out of the connector (see Figure 6-4).

6. Repeat step 4 and step 5 of this procedure to remove any other memory modules.

7. Perform step 5 through step 10 of "Performing a Memory Upgrade."

Microprocessors

To take advantage of future options in speed and functionality, you can add a second microprocessor or replace either the primary or secondary microprocessor.

Each microprocessor and its associated cache memory are contained in a PGA package that is installed in a ZIF socket on the system board.

The following items are included in the microprocessor upgrade kit:

l A microprocessor

l A heat sink with cooling fan

Removing and Installing a Microprocessor

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. If you are removing or installing a microprocessor in socket CPU2, remove the vertical plastic baffle to improve access to the microprocessor socket (see "Removing the Baffle" in "Troubleshooting Your System").

5. Disconnect the microprocessor fan cable from the fan power connector on the system board (see Figure 6-5).

To identify system board connectors, see Figure A-3.

6. Remove the back system fan (see "Removing the Back System Fan").

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

NOTE: The second microprocessor must be of the same type as the first. If the two microprocessors are different speeds, both will operate at the speed of the slower microprocessor.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

CAUTION: The microprocessor and heat sink can become extremely hot. Be sure they have had sufficient time to cool before handling.

NOTICE: Do not operate the system without the fan and heat sink assembly installed. The assembly is required to maintain proper thermal conditions.

NOTICE: After removing the fan and heat sink assembly, place it upside down on a flat surface to prevent the thermal interface material on the heat sink from being damaged or contaminated.

NOTICE: The microprocessor fan and heat sink are constructed together as a single assembly. Do not attempt to remove the fan from the heat sink.

7. Remove the microprocessor fan and heat sink assembly (see Figure 6-5):

a. Press down on the release tabs on the heat-sink retention clips to release the clips from the retaining tabs on the ZIF socket.

b. Lift the assembly away from the microprocessor.

Figure 6-5. Removing the Microprocessor Fan and Heat Sink Assembly

8. Pull the microprocessor socket release lever upward to the fully open position (see Figure 6-6).

9. Lift the microprocessor out of the socket and leave the release lever in the open position so that the socket is ready for the new microprocessor (see Figure 6-6).

Figure 6-6. Removing and Installing a Microprocessor

10. Unpack the new microprocessor.

If any of the pins on the microprocessor appear bent, see "Getting Help" for instructions on obtaining technical assistance.

11. Ensure that the microprocessor socket release lever is in the fully open position.

12. Align pin 1 on the microprocessor (see Figure 6-6) with pin 1 on the microprocessor socket.

NOTICE: Be careful not to bend any of the pins when removing the microprocessor. Bending the pins can permanently damage the microprocessor.

NOTICE: The microprocessor and system board can be damaged if the microprocessor socket release lever is not fully open when you insert the new microprocessor.

13. Install the microprocessor in the socket (see Figure 6-6).

14. When the microprocessor is fully seated in the socket, rotate the socket release lever back down until it snaps into place, securing the microprocessor in the socket.

15. Place the microprocessor fan and heat sink assembly on top of the microprocessor (see Figure 6-5).

l If the heat sink has a protective cover on the underside of the heat sink (see Figure 6-5), remove and discard the cover to expose the thermal grease, and then place the heat sink on the microprocessor.

l If the heat sink has a foil thermal interface material on the bottom, place the heat sink on the microprocessor.

16. To reinstall the heat-sink retention clips, hold the clip by the release tab (see Figure 6-5), fit the opposite end of the clip over the tab on the microprocessor socket, and press down on the release tab until the free end of the clip snaps into place.

17. Connect the microprocessor fan cable to the fan connector on the system board (see Figure 6-5).

To identify system board connectors, see Figure A-3.

18. Reinstall the back system fan (see "Installing the Back System Fan").

19. If you removed the baffle in step 4, replace the baffle now (see "Installing the Baffle" in "Troubleshooting Your System").

20. Stand the system upright.

21. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

22. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

23. Enter the System Setup program, and ensure that the microprocessor options match the new system configuration (see "Using the System Setup Program" in your User's Guide).

As the system boots, it detects the presence of the new microprocessor and automatically changes the system configuration information in the System Setup program. A message similar to the following appears:

One 1.8 GHz Processor, Processor Bus: 400 MHz, L2 cache 512 KB Advanced

24. Confirm that the top line of the system data area in the System Setup program correctly identifies the installed microprocessor(s) (see "Using the System Setup Program" in your User's Guide).

25. Exit the System Setup program.

26. Run the system diagnostics to verify that the new microprocessor is operating correctly.

See "Running the System Diagnostics" for information on running the diagnostics and troubleshooting any problems that may occur.

System Battery

The system battery is a 3-V, coin-cell battery.

Replacing the System Battery

NOTICE: Positioning the microprocessor incorrectly can permanently damage the microprocessor and the system when you turn on the system. When placing the microprocessor in the socket, be sure that all of the pins on the microprocessor go into the corresponding holes and that the processor is parallel to the surface of the socket. Be careful not to bend the pins.

NOTE: No force is needed to install the microprocessor in the socket. When the microprocessor is aligned correctly, it should drop into the socket.

NOTICE: The cooling fan must be connected for the microprocessor to maintain proper thermal conditions.

NOTICE: You must reinstall the baffle to maintain proper airflow for system cooling.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

See Figure A-3 to locate the system battery on the system board.

4. If necessary, remove the expansion cards to access the battery socket.

See "Removing an Expansion Card."

5. Remove the system battery (see Figure 6-7).

You can pry the system battery out of its connector with your fingers or with a blunt, nonconductive object such as a plastic screwdriver.

6. Install the new system battery with the side labeled "+" facing up (see Figure 6-7).

7. If you removed expansion cards in step 4, replace them now.

See "Installing an Expansion Card."

8. Stand the system upright.

9. Install the cover.

See "Installing the Cover" in "Troubleshooting Your System."

10. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Figure 6-7. Replacing the System Battery

11. Enter the System Setup program to confirm that the battery is operating properly (see "Using the System Setup Program" in your User's Guide).

12. Enter the correct time and date in the System Setup program's Time and Date fields.

13. Exit the System Setup program.

14. To test the newly installed battery, turn off the system and disconnect it from the electrical outlet for at least an hour.

15. After an hour, reconnect the system to its electrical outlet and turn it on.

16. Enter the System Setup program and if the time and date are still incorrect, see "Getting Help" for instructions on obtaining technical assistance.

Back to Contents Page

CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Discard used batteries according to the manufacturer's instructions. See your System Information Guide for additional information.

Back to Contents Page

Installing Drives Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

Your system can contain the following drives:

l Up to two externally accessible 5.25-inch drives (typically CD drives or tape drives). A CD or other optical drive is standard in the first external drive bay, and an additional drive of your choice can be installed in the remaining external drive bay.

l An externally accessible 3.5-inch diskette drive.

l Up to four 1-inch non-hot-plug IDE or SCSI hard drives.

l Up to six hot-plug SCSI hard drives.

Connecting Drives

Interface Cables

Most interface connectors are keyed for correct insertion. When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.

Drive Cable Configurations

Your system can accommodate many different drive configurations, each with specific cable requirements. Table 7-1 shows the cable requirements for common drive configurations.

Table 7-1. Drive Cable Configuration

DC Power Cables

Connecting Drives Front-Panel Drive Inserts

IDE Configuration Information 5.25-Inch Drives

SCSI Configuration Information Hard Drives

Configuring the Boot Drive Installing a RAID Controller Card

Diskette Drive

Drives Required Cable Cable Connections

IDE CD drive, DVD drive, or combination drive (See Figure 7-4.)

40-pin IDE 2-drop cable IDE drive and secondary IDE connector on system board

Up to two IDE hard drives (See Figure 7-8.) 80-pin IDE 2-drop cable IDE hard drives and primary IDE connector on system board

Three or four IDE hard drives (See Figure 7- 11.)

80-pin IDE bundled 4-drop cable IDE hard drives and IDE RAID controller card

Up to four non-hot-plug SCSI hard-drives (See Figure 7-9 and Figure 7-10.)

66-cm (26-inch) or 94-cm (37-inch) 68-pin SCSI 4-drop cable (terminated)

660-cm (26-inch) cable to SCSI hard drives and SCSI controller on system board (See Figure 7-9.) or 94-cm (37-inch) cable to SCSI hard drives and SCSI RAID controller (See Figure 7-10.)

Up to six hot-plug SCSI hard drives (See Figure 7-12 and Figure 7-13.)

38-cm (15-inch) or 63-cm (25-inch) 68-pin SCSI 1-drop cable (unterminated)

38-cm (15-inch) cable to SCSI backplane and SCSI connector on system board (See Figure 7-12.) or 63-cm (25-inch) cable to SCSI backplane and RAID controller card (See Figure 7-13.)

SCSI tape drive (See Figure 7-5 and Figure 7-6.)

68-pin SCSI 1-drop cable (terminated) SCSI tape drive and SCSI controller on system board (See Figure 7-5.) or SCSI tape drive and SCSI controller card if SCSI controller is used for SCSI hard drives (See Figure 7-6.)

NOTE: For the full name of an abbreviation or acronym used in this table, see "Abbreviations and Acronyms."

The 3.5-inch diskette drive, 5.25-inch devices, and non-hot-plug hard drives must connect to a DC power cable from the system power supply. (Hot-plug SCSI drives obtain their power from the optional SCSI backplane.)

IDE Configuration Information

The IDE subsystem provides two channels (primary and secondary). Each channel can support up to two IDE drives such as high-capacity hard drives, CD drives, DVD drives, and tape drives.

Each IDE drive should be configured for the Cable Select setting, which assigns master and slave status to a drive according to its position on the interface cable. In this configuration, the drive attached to the last connector on the interface cable is the master or boot drive (drive 0) and the drive attached to the middle connector on the interface cable is the slave drive (drive 1). See the drive's documentation for instructions on configuring the Cable Select setting.

Table 7-2 lists guidelines for installing IDE drives connected to the IDE system board connectors.

Table 7-2. IDE Drive Configuration Guidelines

SCSI Configuration Information

Although SCSI drives are installed in essentially the same way as other drives, their configuration requirements are different. To install and configure a SCSI drive, follow the guidelines in the following subsections.

SCSI Interface Cables

SCSI interface connectors are keyed for correct insertion. Keying ensures that the pin-1 wire in the cable connects to pin 1 in the connectors on both ends. When you disconnect an interface cable, take care to grasp the cable connector, rather than the cable itself, to avoid stress on the cable.

SCSI ID Numbers

Each drive attached to a SCSI controller must have a unique SCSI ID number from 0 to 15.

l The SCSI hard drive from which the system boots is configured as SCSI ID 0.

l A SCSI tape drive is typically configured as SCSI ID 6.

l If you install optional SCSI drives or change your SCSI configuration, see the documentation for each SCSI drive for information on setting the appropriate SCSI ID number.

Device Termination

SCSI logic requires that termination be enabled for the two drives at opposite ends of the SCSI chain and disabled for all drives in between. For internal SCSI drives, termination is configured automatically. See the documentation provided with any optional SCSI drive you purchase for information on disabling termination.

IDE Channel System Board Connector Drive Type(s)

1 PRIMARY IDE IDE hard drives

2 SECONDARY IDE IDE CD, DVD, tape, or combination drives

NOTE: The configurations shown in this table describe IDE drives connected directly to the IDE system board connectors. To identify system board connectors, see Figure A-3.

NOTE: There is no requirement that SCSI ID numbers be assigned sequentially or that drives be attached to the cable in order by ID number.

Configuring the Boot Drive

The drive or device from which the system boots is determined by the boot order specified in the System Setup program (see "Using the System Setup Program" in your User's Guide). To boot the system from a hard drive or drive array, the drive(s) must be connected to the appropriate controller:

l To boot from a single IDE hard drive, the master drive (drive 0) must be connected to the secondary controller on the system board. To identify system board connectors, see Figure A-3.

l To boot from a single SCSI hard drive, the drive must be connected to the SCSI controller card (see the documentation that accompanied the controller card).

l To boot from an IDE or SCSI RAID array, the drive must be connected to the RAID controller card (see the documentation that accompanied the controller card).

Diskette Drive

Removing a Diskette Drive

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the bezel (see "Removing the Bezel" in "Troubleshooting Your System").

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Lay the system on its right side.

5. Use your thumb and index finger to depress the tabs that secure the diskette drive in the drive bay (see Figure 7-1).

6. Slide the diskette drive forward out of the drive bay.

7. Disconnect the power cable and the interface cable from the diskette drive.

Figure 7-1. Removing a Diskette Drive

Installing a Diskette Drive

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

1. Connect the power cable and the interface cable to the diskette drive.

2. Slide the diskette drive into the externally accessible drive bay (see Figure 7-1).

3. Stand the system upright.

4. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

5. Install the bezel (see "Installing the Bezel" in "Troubleshooting Your System").

6. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Front-Panel Drive Inserts

To help keep dust and dirt out of the system, a plastic insert in the bezel covers each empty external drive bay. Additionally, each empty external drive bay is covered by a metal insert in the chassis to maintain to maintain Federal Communications Commission (FCC) certification of the system.

Before you install a 5.25-inch drive in an empty external drive bay, you must first remove both drive inserts. If you remove a 5.25-inch drive permanently, you must install both the chassis and bezel inserts.

Removing the Front-Panel Drive Inserts

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the bezel (see "Removing the Bezel" in "Troubleshooting Your System").

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Remove the bezel drive insert:

a. From inside the bezel, press the tabs at each end of the insert inward with your thumbs.

b. Pull the insert out of the bezel.

5. Remove the chassis drive insert (see Figure 7-2):

a. Press the tabs at each end of the insert inward.

b. Pull the insert out of the chassis.

Figure 7-2. Removing the Chassis Drive Insert

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

Installing the Front-Panel Drive Inserts

1. Install the chassis drive insert by sliding the insert into the chassis until the tabs on the side of the insert snap into place (see Figure 7-2).

2. Install the bezel drive insert by sliding the insert into the bezel until the tabs on the side of the insert snap into place.

3. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

4. Install the bezel (see "Installing the Bezel" in "Troubleshooting Your System").

5. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

5.25-Inch Drives

A CD drive, DVD drive, or combination drive is standard in the first external drive bay, and an additional drive of your choice can be installed in the second external drive bay. These drives connect either to the system board or to an optional controller card.

Installing a 5.25-Inch Drive

1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation.

For instructions, see the documentation that accompanied the drive. Also, see "IDE Configuration Information" or "SCSI Configuration Information" for information on configuring the drive.

2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the front-panel inserts for the empty external drive bay (see "Removing the Front-Panel Drive Inserts").

4. Lay the system on its right side.

5. If the drive was supplied with a controller card, install the controller card in an expansion slot (see "Installing an Expansion Card" in "Installing System Options").

6. Slide the drive into the external drive bay.

7. Install the screws that secure the drive in the drive bay (see Figure 7-3).

Figure 7-3. Installing a 5.25-Inch Drive

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

NOTICE: You must install both inserts in an empty 5.25-inch drive bay to maintain Federal Communications Commission (FCC) certification of the system. The inserts also help keep dust and dirt out of the system.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

8. Connect a DC power cable connector to the drive's power input connector (see Figure 7-3).

9. Connect the interface cable to the drive (see Figure 7-3) and to the system board or controller card:

l Figure 7-4 illustrates a common cable configuration for externally accessible IDE drives.

l Figure 7-5 illustrates a SCSI tape drive connected to the SCSI controller on the system board.

l Figure 7-6 shows a SCSI tape drive connected to a SCSI controller card.

If necessary, temporarily remove the baffle to allow easier routing of the interface cable (see "Removing the Baffle" in "Troubleshooting Your System").

For information about the controller card, see the documentation that accompanied the card.

Figure 7-4. Connecting an IDE CD Drive and Optional IDE Tape Drive to the Integrated IDE Controller

Figure 7-5. Connecting an SCSI Tape Drive to the Integrated SCSI Controller

Figure 7-6. Connecting an SCSI Tape Drive to a SCSI Controller Card

10. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system.

11. If you removed the baffle in step 9, replace the baffle now (see "Installing the Baffle" in "Troubleshooting Your System").

12. Stand the system upright.

13. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

14. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

15. Test the drive:

l If you installed an IDE drive, run the IDE devices tests in the system diagnostics to determine whether the tape drive operates properly (see "Running the System Diagnostics").

l If you installed a SCSI drive, run the SCSI controllers test in the system diagnostics (see "Running the System Diagnostics").

l If you installed a tape drive, see the tape drive software documentation to perform a backup and verification test.

Hard Drives

You can install up to four non-hot-plug IDE or SCSI hard drives in a removable drive bay or up to six hot-plug SCSI hard drives connected to the optional SCSI backplane.

General Installation Guidelines

Use the following guidelines when installing hard drives:

l You should only use drives tested and approved for use in your system.

l You may need to use different programs than those provided with the operating system to partition and format a hard drive. See the hard drive's documentation for information on setting up the drive.

l When you format a high-capacity hard drive, allow enough time for the formatting to be completed. Long format times for these drives are normal. For example, a large drive can take over an hour to format.

l Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.

Installing and Removing Non-Hot-Plug Hard Drives

Removing a Non-Hot-Plug Hard Drive

1. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

2. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

3. Lay the system on its right side.

4. Disconnect all power cables and interface cables from the hard drives in the drive bay.

5. Remove the hard-drive bay (see Figure 7-7):

a. Loosen the four Phillips-head screws that secure the drive bay in the system.

b. Slide the drive bay out of the system.

6. If you are removing a drive, remove the drive from the drive bay (see Figure 7-7):

a. Remove the two screws that secure the drive in the drive bay.

b. Slide the drive out of the drive bay.

Figure 7-7. Removing and Installing a Non-Hot-Plug Hard Drive

7. Install the hard-drive bay (see Figure 7-7):

a. With the side of the drive bay labeled "Top" facing toward the external drive bays, slide the drive bay into the system.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

b. Replace the four screws that secure the drive bay in the system.

8. Connect all power cables and interface cables to the hard drives remaining in the drive bay.

9. Stand the system upright.

10. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

11. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

Installing a Non-Hot-Plug Hard Drive

1. Unpack the drive (and controller card, if applicable), and prepare the drive for installation.

For instructions, see the documentation that accompanied the drive. Also, see "IDE Configuration Information" or "SCSI Configuration Information" for information on configuring the drive.

2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Lay the system on its right side.

5. If the drive was supplied with a controller card, install the controller card in an expansion slot (see "Installing an Expansion Card" in "Installing System Options").

6. Disconnect all power cables and interface cables from the hard drives in the drive bay.

7. Remove the hard-drive bay (see Figure 7-7):

a. Loosen the four Phillips-head screws that secure the drive bay in the system.

b. Slide the drive bay out of the system.

8. Install the drive in the drive bay (see Figure 7-7):

a. Slide the drive into the drive bay with the back of the drive toward the back of the drive bay.

b. Install the two screws that secure the drive in the drive bay.

9. Install the hard-drive bay (see Figure 7-7):

a. With the side of the drive bay labeled "Top" facing toward the external drive bays, slide the drive bay into the system.

b. Replace the four screws that secure the drive bay in the system.

10. Connect a DC power cable connector to the drive's power input connector.

11. Connect the interface cable connector to the drive's interface connector:

l If you are installing one or two IDE hard drives, connect the interface cable between the drive(s) and the system board (see Figure 7-8).

l If you are installing one or more SCSI hard drives, connect the interface cable to the drive(s) and the SCSI controller on the system board (see Figure 7-9).

l If you are installing drives in an IDE or SCSI RAID array, connect the interface cable to the drives and the optional RAID controller card (see Figure 7-10 or Figure 7-11).

If necessary, temporarily remove the baffle to allow easier routing of the interface cable (see "Removing the Baffle" in "Troubleshooting Your System").

For information about the controller card, see the documentation that accompanied the card.

Figure 7-8. Connecting IDE Hard Drives to the Integrated IDE Controller

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

Figure 7-9. Connecting Non-Hot-Plug SCSI Hard Drives to the Integrated SCSI Controller

Figure 7-10. Connecting Non-Hot-Plug SCSI Hard Drives to an Optional SCSI RAID Controller Card

Figure 7-11. Connecting IDE Hard Drives to an Optional IDE RAID Controller Card

12. Connect all power cables and interface cables to the other hard drives in the drive bay.

13. Ensure that all cables are firmly connected and arranged so that they will not catch on the computer covers or block airflow inside the system.

14. If you removed the baffle in step 11, replace the baffle now (see "Installing the Baffle" in "Troubleshooting Your System").

15. Stand the system upright.

16. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

17. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

18. Partition and logically format the hard drive (see the operating system documentation).

19. Test the drive:

l If you installed one or more IDE hard drives connected to the IDE controller on the system board, run the hard drive tests in the system diagnostics to determine whether the drive operates properly (see "Running the System Diagnostics").

l If you installed a drive in an IDE RAID array, run the hard drive tests in the system diagnostics (see "Running the System Diagnostics"). Also, see the RAID controller's documentation for information on testing the controller.

l If you installed one or more SCSI hard drives connected to the SCSI controller on the system board, run the SCSI controllers tests and the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

l If you installed a drive in a SCSI RAID array, run the SCSI controllers tests and the hard drive tests in the system diagnostics (see "Running the System Diagnostics"). Also, see the RAID controller's documentation for information on testing the array.

Installing and Removing Hot-Plug SCSI Hard Drives

The drive bays in a system with an optional SCSI backplane board provide space for up to six 1-inch hard drives. The hard drives plug into the SCSI backplane board, which is connected to a controller on the system board (see Figure 7-12) or to a RAID controller card (see Figure 7-13).

Figure 7-12. Hot-Plug SCSI Hard Drives Connected to the Integrated SCSI Controller

NOTICE: Do not turn off or reboot your system while the drive is being formatted. Doing so can cause a drive failure.

Figure 7-13. Hot-Plug SCSI Hard Drives Connected to a RAID Controller Card

Removing a Hot-Plug Hard Drive

1. Remove the bezel (see "Removing the Bezel" in "Troubleshooting Your System").

2. Take the hard drive offline and wait until the hard-drive indicator codes on the drive carrier signal that the drive can be removed safely (see Table 2-5).

If the drive has been online, the drive-status indicator will blink green two times a second as the drive is powered down. When all indicators are off, the drive is ready for removal.

See your operating system documentation for more information on taking the hard drive offline.

3. Open the hard-drive carrier handle to release the drive (see Figure 7-14).

Figure 7-14. Removing and Installing a Hot-Plug Hard-Drive

NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your operating system.

4. Slide the hard drive out until it is free of the drive bay (see Figure 7-14).

5. Replace the bezel (see "Installing the Bezel" in "Troubleshooting Your System").

Installing a Hot-Plug Hard Drive

1. Remove the bezel (see "Removing the Bezel" in "Troubleshooting Your System").

2. Open the hard-drive carrier handle (see Figure 7-14).

3. Insert the hard-drive carrier into the drive bay (see Figure 7-14).

4. Close the hard-drive carrier handle to lock it in place.

5. Replace the bezel (see "Installing the Bezel" in "Troubleshooting Your System").

6. Install any required SCSI device drivers.

7. If the hard drive is new, run the SCSI controllers test in the system diagnostics.

Installing a RAID Controller Card

Follow this general procedure when installing a RAID controller card. For specific instructions, see the documentation supplied with the card.

1. Unpack the expansion card, and prepare it for installation.

For instructions, see the documentation that accompanied the card.

2. Turn off the system, including any attached peripherals, and disconnect the system from the electrical outlet.

3. Remove the cover (see "Removing the Cover" in "Troubleshooting Your System").

4. Lay the system on its right side.

5. Install the controller card in expansion slot 1 or 2 (see "Installing an Expansion Card" in "Installing System Options").

NOTICE: Not all operating systems support hot-plug drive installation. See the documentation supplied with your operating system.

NOTICE: Do not insert a hard-drive carrier and attempt to lock its handle next to a partially installed carrier. Doing so can damage the partially installed carrier's shield spring and make it unusable. Ensure that the adjacent drive carrier is fully installed.

CAUTION: Before you perform this procedure, see "Safety FirstFor You and Your System" in "Troubleshooting Your System."

CAUTION: See "Protecting Against Electrostatic Discharge" in the safety instructions in your System Information Guide.

6. Connect the interface cable to the card and to the drives.

See Figure 7-10, Figure 7-12, and the documentation that accompanied the card for information about cable connections between the drives and RAID card.

7. Stand the system upright.

8. Install the cover (see "Installing the Cover" in "Troubleshooting Your System").

9. Reconnect the system to its electrical outlet and turn the system on, including any attached peripherals.

10. Ensure that any required device drivers are installed and are configured correctly.

For information on installing device drivers, see the Dell OpenManage Server Assistant CD and the documentation that accompanied the controller card.

11. Test the array:

l If you are setting up an IDE RAID array, run the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

l If you are setting up a SCSI RAID array, run the SCSI controllers tests and the hard drive tests in the system diagnostics (see "Running the System Diagnostics").

Also, see the RAID controller's documentation for information on testing the array.

Back to Contents Page

Back to Contents Page

Getting Help Dell PowerEdge 1600SC Systems Installation and Troubleshooting Guide

Technical Assistance

Dell Enterprise Training and Certification

Problems With Your Order

Product Information

Returning Items for Warranty Repair or Credit

Before You Call

Contacting Dell

Technical Assistance

If you need assistance with a technical problem, perform the following steps:

1. Complete the procedures in "Troubleshooting Your System."

2. Run the system diagnostics and record any information provided.

3. Make a copy of the Diagnostics Checklist, and fill it out.

4. Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services."

5. If the preceding steps have not resolved the problem, call Dell for technical assistance.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

l World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.euro.dell.com (Europe only)

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

NOTE: Dell's Express Service Code system may not be available in all countries.

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)

l Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

l Electronic Support Service

support@us.dell.com

apsupport@dell.com (Asian/Pacific countries only)

support.euro.dell.com (Europe only)

l Electronic Quote Service

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

l Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1. Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2. Include a copy of the invoice and a letter describing the reason for the return.

3. Include a copy of any diagnostic information (including the Diagnostics Checklist) indicating the tests you have run and any error messages reported by the system diagnostics.

4. Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5. Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

Remember to fill out the Diagnostics Checklist. If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near

NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone system direct your call more efficiently.

the computer. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the computer system itself. Ensure that the system documentation is available.

Contacting Dell

To contact Dell electronically, you can access the following websites:

l www.dell.com

l support.dell.com (technical support)

l premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

CAUTION: Before servicing any components inside your computer, see your System Information Guide for important safety information.

Diagnostics Checklist

Name:

Date:

Address:

Phone number:

Service Tag (bar code on the back of the computer):

Express Service Code:

Return Material Authorization Number (if provided by Dell support technician):

Operating system and version:

Peripherals:

Expansion cards:

Are you connected to a network? Yes No

Network, version, and network card:

Programs and versions:

See your operating system documentation to determine the contents of the system's start-up files. If possible, print each file. Otherwise, record the contents of each file before calling Dell.

Error message, beep code, or diagnostic code:

Description of problem and troubleshooting procedures you performed:

Country (City) International Access Code Country Code City Code

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

Anguilla General Support toll-free: 800-335-0031

Antigua and Barbuda General Support 1-800-805-5924

Argentina (Buenos Aires)

International Access Code: 00

Country Code: 54

City Code: 11

Website: www.dell.com.ar

Tech Support and Customer Care toll-free: 0-800-444-0733

Sales 0-810-444-3355

Tech Support Fax 11 4515 7139

Customer Care Fax 11 4515 7138

Aruba General Support toll-free: 800-1578

Australia (Sydney)

International Access Code: 0011

Country Code: 61

City Code: 2

E-mail (Australia): au_tech_support@dell.com

E-mail (New Zealand): nz_tech_support@dell.com

Home and Small Business 1-300-65-55-33

Government and Business toll-free: 1-800-633-559

Preferred Accounts Division (PAD) toll-free: 1-800-060-889

Customer Care toll-free: 1-800-819-339

Corporate Sales toll-free: 1-800-808-385

Transaction Sales toll-free: 1-800-808-312

Fax toll-free: 1-800-818-341

Austria (Vienna)

International Access Code: 900

Country Code: 43

City Code: 1

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Home/Small Business Sales 0820 240 530 00

Home/Small Business Fax 0820 240 530 49

Home/Small Business Customer Care 0820 240 530 14

Preferred Accounts/Corporate Customer Care 0820 240 530 16

Home/Small Business Technical Support 0820 240 530 14

Preferred Accounts/Corporate Technical Support 0660 8779

Switchboard 0820 240 530 00

Bahamas General Support toll-free: 1-866-278-6818

Barbados General Support 1-800-534-3066

Belgium (Brussels)

International Access Code: 00

Country Code: 32

City Code: 2

Website: support.euro.dell.com

E-mail: tech_be@dell.com

E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

Technical Support 02 481 92 88

Customer Care 02 481 91 19

Corporate Sales 02 481 91 00

Fax 02 481 92 99

Switchboard 02 481 91 00

Bermuda General Support 1-800-342-0671

Bolivia General Support toll-free: 800-10-0238

Brazil

International Access Code: 00

Country Code: 55

City Code: 51

Website: www.dell.com/br

Customer Support, Technical Support 0800 90 3355

Tech Support Fax 51 481 5470

Customer Care Fax 51 481 5480

Sales 0800 90 3390

British Virgin Islands General Support toll-free: 1-866-278-6820

Brunei

Country Code: 673

Customer Technical Support (Penang, Malaysia) 604 633 4966

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales (Penang, Malaysia) 604 633 4955

Canada (North York, Ontario)

International Access Code: 011

Online Order Status: www.dell.ca/ostatus

AutoTech (automated technical support) toll-free: 1-800-247-9362

TechFax toll-free: 1-800-950-1329

Customer Care (Home Sales/Small Business) toll-free: 1-800-847-4096

Customer Care (med./large business, government) toll-free: 1-800-326-9463

Technical Support (Home Sales/Small Business) toll-free: 1-800-847-4096

Technical Support (med./large bus., government) toll-free: 1-800-387-5757

Sales (Home Sales/Small Business) toll-free: 1-800-387-5752

Sales (med./large bus., government) toll-free: 1-800-387-5755

Spare Parts Sales & Extended Service Sales 1 866 440 3355

Cayman Islands General Support 1-800-805-7541

Chile (Santiago)

Country Code: 56

City Code: 2

Sales, Customer Support, and Technical Support toll-free: 1230-020-4823

China (Xiamen)

Country Code: 86

City Code: 592

Tech Support website: support.ap.dell.com/china

Tech Support E-mail: cn_support@dell.com

Tech Support Fax 818 1350

Home and Small Business Technical Support toll-free: 800 858 2437

Corporate Accounts Technical Support toll-free: 800 858 2333

Customer Experience toll-free: 800 858 2060

Home and Small Business toll-free: 800 858 2222

Preferred Accounts Division toll-free: 800 858 2062

Large Corporate Accounts GCP toll-free: 800 858 2055

Large Corporate Accounts Key Accounts toll-free: 800 858 2628

Large Corporate Accounts North toll-free: 800 858 2999

Large Corporate Accounts North Government and Education toll-free: 800 858 2955

Large Corporate Accounts East toll-free: 800 858 2020

Large Corporate Accounts East Government and Education toll-free: 800 858 2669

Large Corporate Accounts Queue Team toll-free: 800 858 2572

Large Corporate Accounts South toll-free: 800 858 2355

Large Corporate Accounts West toll-free: 800 858 2811

Large Corporate Accounts Spare Parts toll-free: 800 858 2621

Colombia General Support 980-9-15-3978

Costa Rica General Support 0800-012-0435

Czech Republic (Prague)

International Access Code: 00

Country Code: 420

City Code: 2

Website: support.euro.dell.com

E-mail: czech_dell@dell.com

Technical Support 02 2186 27 27

Customer Care 02 2186 27 11

Fax 02 2186 27 14

TechFax 02 2186 27 28

Switchboard 02 2186 27 11

Denmark (Copenhagen)

International Access Code: 00

Country Code: 45

Website: support.euro.dell.com

E-mail Support (portable computers): den_nbk_support@dell.com

E-mail Support (desktop computers): den_support@dell.com

E-mail Support (servers): Nordic_server_support@dell.com

Technical Support 7023 0182

Customer Care (Relational) 7023 0184

Home/Small Business Customer Care 3287 5505

Switchboard (Relational) 3287 1200

Fax Switchboard (Relational) 3287 1201

Switchboard (Home/Small Business) 3287 5000

Fax Switchboard (Home/Small Business) 3287 5001

Dominica General Support toll-free: 1-866-278-6821

Dominican Republic General Support 1-800-148-0530

Ecuador General Support toll-free: 999-119

El Salvador General Support 01-899-753-0777

Finland (Helsinki)

International Access Code: 990

Country Code: 358

City Code: 9

Website: support.euro.dell.com

E-mail: fin_support@dell.com

E-mail Support (servers): Nordic_support@dell.com

Technical Support 09 253 313 60

Technical Support Fax 09 253 313 81

Relational Customer Care 09 253 313 38

Home/Small Business Customer Care 09 693 791 94

Fax 09 253 313 99

Switchboard 09 253 313 00

France (Paris) (Montpellier)

International Access Code: 00

Country Code: 33

City Codes: (1) (4)

Website: support.euro.dell.com

E-mail: support.euro.dell.com/fr/fr/emaildell/

Home and Small Business

Technical Support 0825 387 270

Customer Care 0825 823 833

Switchboard 0825 004 700

Switchboard (calls from outside of France) 04 99 75 40 00

Sales 0825 004 700

Fax 0825 004 701

Fax (calls from outside of France) 04 99 75 40 01

Corporate

Technical Support 0825 004 719

Customer Care 0825 338 339

Switchboard 01 55 94 71 00

Sales 01 55 94 71 00

Fax 01 55 94 71 01

Germany (Langen)

International Access Code: 00

Country Code: 49

City Code: 6103

Website: support.euro.dell.com

E-mail: tech_support_central_europe@dell.com

Technical Support 06103 766-7200

Home/Small Business Customer Care 0180-5-224400

Global Segment Customer Care 06103 766-9570

Preferred Accounts Customer Care 06103 766-9420

Large Accounts Customer Care 06103 766-9560

Public Accounts Customer Care 06103 766-9555

Switchboard 06103 766-7000

Greece

International Access Code: 00

Country Code: 30

Website: support.euro.dell.com

E-mail: support.euro.dell.com/gr/en/emaildell/

Technical Support 080044149518

Gold Technical Support 08844140083

Switchboard 2108129800

Sales 2108129800

Fax 2108129812

Grenada General Support toll-free: 1-866-540-3355

Guatemala General Support 1-800-999-0136

Guyana General Support toll-free: 1-877-270-4609

Hong Kong

International Access Code: 001

Country Code: 852

Website: support.ap.dell.com

E-mail: ap_support@dell.com

Technical Support (Dimension and Inspiron) 296 93188

Technical Support (OptiPlex, Latitude, and Dell Precision) 296 93191

Customer Service (non-technical, post-sales issues) 800 93 8291

Transaction Sales toll-free: 800 96 4109

Large Corporate Accounts HK toll-free: 800 96 4108

Large Corporate Accounts GCP HK toll-free: 800 90 3708

India Technical Support 1600 33 8045

Sales 1600 33 8044

Ireland (Cherrywood)

International Access Code: 16

Country Code: 353

City Code: 1

Website: support.euro.dell.com

E-mail: dell_direct_support@dell.com

Ireland Technical Support 1850 543 543

U.K. Technical Support (dial within U.K. only) 0870 908 0800

Home User Customer Care 01 204 4014

Small Business Customer Care 01 204 4014

U.K. Customer Care (dial within U.K. only) 0870 906 0010

Corporate Customer Care 1850 200 982

Corporate Customer Care (dial within U.K. only) 0870 907 4499

Ireland Sales 01 204 4444

U.K. Sales (dial within U.K. only) 0870 907 4000

Fax/SalesFax 01 204 0103

Switchboard 01 204 4444

Italy (Milan)

International Access Code: 00

Country Code: 39

City Code: 02

Website: support.euro.dell.com

E-mail: support.euro.dell.com/it/it/emaildell/

Home and Small Business

Technical Support 02 577 826 90

Customer Care 02 696 821 14

Fax 02 696 821 13

Switchboard 02 696 821 12

Corporate

Technical Support 02 577 826 90

Customer Care 02 577 825 55

Fax 02 575 035 30

Switchboard 02 577 821

Jamaica General Support (dial from within Jamaica only) 1-800-682-3639

Japan (Kawasaki) Website: support.jp.dell.com

International Access Code: 001

Country Code: 81

City Code: 44

Technical Support (servers) toll-free: 0120-198-498

Technical Support outside of Japan (servers) 81-44-556-4162

Technical Support (Dimension and Inspiron) toll-free: 0120-198-226

Technical Support outside of Japan (Dimension and Inspiron) 81-44-520-1435

Technical Support (Dell Precision, OptiPlex, and Latitude) toll-free:0120-198-433

Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude) 81-44-556-3894

Faxbox Service 044-556-3490

24-Hour Automated Order Service 044-556-3801

Customer Care 044-556-4240

Business Sales Division (up to 400 employees) 044-556-1465

Preferred Accounts Division Sales (over 400 employees) 044-556-3433

Large Corporate Accounts Sales (over 3500 employees) 044-556-3430

Public Sales (government agencies, educational institutions, and medical institutions)

044-556-1469

Global Segment Japan 044-556-3469

Individual User 044-556-1760

Switchboard 044-556-4300

Korea (Seoul)

International Access Code: 001

Country Code: 82

City Code: 2

Technical Support toll-free: 080-200-3800

Sales toll-free: 080-200-3600

Customer Service (Seoul, Korea) toll-free: 080-200-3800

Customer Service (Penang, Malaysia) 604 633 4949

Fax 2194-6202

Switchboard 2194-6000

Latin America Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093

Customer Service (Austin, Texas, U.S.A.) 512 728-3619

Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883

Sales (Austin, Texas, U.S.A.) 512 728-4397

SalesFax (Austin, Texas, U.S.A.) 512 728-4600

or 512 728-3772

Luxembourg

International Access Code: 00

Country Code: 352

Website: support.euro.dell.com

E-mail: tech_be@dell.com

Technical Support (Brussels, Belgium) 3420808075

Home/Small Business Sales (Brussels, Belgium) toll-free: 080016884

Corporate Sales (Brussels, Belgium) 02 481 91 00

Customer Care (Brussels, Belgium) 02 481 91 19

Fax (Brussels, Belgium) 02 481 92 99

Switchboard (Brussels, Belgium) 02 481 91 00

Macao

Country Code: 853

Technical Support toll-free: 0800 582

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 0800 581

Malaysia (Penang)

International Access Code: 00

Country Code: 60

City Code: 4

Technical Support toll-free: 1 800 888 298

Customer Service 04 633 4949

Transaction Sales toll-free: 1 800 888 202

Corporate Sales toll-free: 1 800 888 213

Mexico

International Access Code: 00

Country Code: 52

Customer Technical Support 001-877-384-8979

or 001-877-269-3383

Sales 50-81-8800

or 01-800-888-3355

Customer Service 001-877-384-8979

or 001-877-269-3383

Main 50-81-8800

or 01-800-888-3355

Montserrat General Support toll-free: 1-866-278-6822

Netherlands Antilles General Support 001-800-882-1519

Netherlands (Amsterdam)

International Access Code: 00

Website: support.euro.dell.com

E-mail (Technical Support):

Country Code: 31

City Code: 20

(Enterprise): nl_server_support@dell.com

(Latitude): nl_latitude_support@dell.com

(Inspiron): nl_inspiron_support@dell.com

(Dimension): nl_dimension_support@dell.com

(OptiPlex): nl_optiplex_support@dell.com

(Dell Precision): nl_workstation_support@dell.com

Technical Support 020 674 45 00

Technical Support Fax 020 674 47 66

Home/Small Business Customer Care 020 674 42 00

Relational Customer Care 020 674 4325

Home/Small Business Sales 020 674 55 00

Relational Sales 020 674 50 00

Home/Small Business Sales Fax 020 674 47 75

Relational Sales Fax 020 674 47 50

Switchboard 020 674 50 00

Switchboard Fax 020 674 47 50

New Zealand

International Access Code: 00

Country Code: 64

E-mail (New Zealand): nz_tech_support@dell.com

E-mail (Australia): au_tech_support@dell.com

Home and Small Business 0800 446 255

Government and Business 0800 444 617

Sales 0800 441 567

Fax 0800 441 566

Nicaragua General Support 001-800-220-1006

Norway (Lysaker)

International Access Code: 00

Country Code: 47

Website: support.euro.dell.com

E-mail Support (portable computers):

nor_nbk_support@dell.com

E-mail Support (desktop computers):

nor_support@dell.com

E-mail Support (servers):

nordic_server_support@dell.com

Technical Support 671 16882

Relational Customer Care 671 17514

Home/Small Business Customer Care 23162298

Switchboard 671 16800

Fax Switchboard 671 16865

Panama General Support 001-800-507-0962

Peru General Support 0800-50-669

Poland (Warsaw)

International Access Code: 011

Country Code: 48

City Code: 22

Website: support.euro.dell.com

E-mail: pl_support@dell.com

Customer Service Phone 57 95 700

Customer Care 57 95 999

Sales 57 95 999

Customer Service Fax 57 95 806

Reception Desk Fax 57 95 998

Switchboard 57 95 999

Portugal

International Access Code: 00

Country Code: 351

Website: support.euro.dell.com

E-mail: support.euro.dell.com/pt/en/emaildell/

Technical Support 707200149

Customer Care 800 300 413

Sales 800 300 410 or 800 300 411 or 800 300 412 or 21 422 07 10

Fax 21 424 01 12

Puerto Rico General Support 1-800-805-7545

St. Kitts and Nevis General Support toll-free: 1-877-441-4731

St. Lucia General Support 1-800-882-1521

St. Vincent and the General Support toll-free: 1-877-270-4609

Grenadines

Singapore (Singapore)

International Access Code: 005

Country Code: 65

Technical Support toll-free: 800 6011 051

Customer Service (Penang, Malaysia) 604 633 4949

Transaction Sales toll-free: 800 6011 054

Corporate Sales toll-free: 800 6011 053

South Africa (Johannesburg)

International Access Code:

09/091

Country Code: 27

City Code: 11

Website: support.euro.dell.com

E-mail: dell_za_support@dell.com

Technical Support 011 709 7710

Customer Care 011 709 7707

Sales 011 709 7700

Fax 011 706 0495

Switchboard 011 709 7700

Southeast Asian and Pacific Countries

Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

604 633 4810

Spain (Madrid)

International Access Code: 00

Country Code: 34

City Code: 91

Website: support.euro.dell.com

E-mail: support.euro.dell.com/es/es/emaildell/

Home and Small Business

Technical Support 902 100 130

Customer Care 902 118 540

Sales 902 118 541

Switchboard 902 118 541

Fax 902 118 539

Corporate

Technical Support 902 100 130

Customer Care 902 118 546

Switchboard 91 722 92 00

Fax 91 722 95 83

Sweden (Upplands Vasby)

International Access Code: 00

Country Code: 46

City Code: 8

Website: support.euro.dell.com

E-mail: swe_support@dell.com

E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com

E-mail Support for OptiPlex: Swe_kats@dell.com

E-mail Support for Servers: Nordic_server_support@dell.com

Technical Support 08 590 05 199

Relational Customer Care 08 590 05 642

Home/Small Business Customer Care 08 587 70 527

Employee Purchase Program (EPP) Support 20 140 14 44

Fax Technical Support 08 590 05 594

Sales 08 590 05 185

Switzerland (Geneva)

International Access Code: 00

Country Code: 41

City Code: 22

Website: support.euro.dell.com

E-mail: swisstech@dell.com

E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

Technical Support (Home and Small Business) 0844 811 411

Technical Support (Corporate) 0844 822 844

Customer Care (Home and Small Business) 0848 802 202

Customer Care (Corporate) 0848 821 721

Fax 022 799 01 90

Switchboard 022 799 01 01

Taiwan

International Access Code: 002

Country Code: 886

Technical Support (portable and desktop computers) toll-free: 00801 86 1011

Technical Support (servers) toll-free: 0080 60 1256

Transaction Sales toll-free: 0080 651 228

or 0800 33 556

Corporate Sales toll-free: 0080 651 227

or 0800 33 555

Thailand

International Access Code: 001

Country Code: 66

Technical Support toll-free: 0880 060 07

Customer Service (Penang, Malaysia) 604 633 4949

Sales toll-free: 0880 060 09

Back to Contents Page

Trinidad/Tobago General Support 1-800-805-8035

Turks and Caicos Islands General Support toll-free: 1-866-540-3355

U.K. (Bracknell)

International Access Code: 00

Country Code: 44

City Code: 1344

Website: support.euro.dell.com

Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

E-mail: dell_direct_support@dell.com

Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees]) 0870 908 0500

Technical Support (direct/PAD and general) 0870 908 0800

Global Accounts Customer Care 01344 373 186

Home and Small Business Customer Care 0870 906 0010

Corporate Customer Care 01344 373 185

Preferred Accounts (5005000 employees) Customer Care 0870 906 0010

Central Government Customer Care 01344 373 193

Local Government & Education Customer Care 01344 373 199

Health Customer Care 01344 373 194

Home and Small Business Sales 0870 907 4000

Corporate/Public Sector Sales 01344 860 456

Uruguay General Support toll-free: 000-413-598-2521

U.S.A. (Austin, Texas)

International Access Code: 011

Country Code: 1

Automated Order-Status Service toll-free: 1-800-433-9014

AutoTech (portable and desktop computers) toll-free: 1-800-247-9362

Consumer (Home and Home Office)

Technical Support toll-free: 1-800-624-9896

Customer Service toll-free: 1-800-624-9897

DellNet Service and Support toll-free: 1-877-Dellnet

(1-877-335-5638)

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Financial Services website: www.dellfinancialservices.com

Financial Services (lease/loans) toll-free: 1-877-577-3355

Financial Services (Dell Preferred Accounts [DPA]) toll-free: 1-800-283-2210

Business

Customer Service and Technical Support toll-free: 1-800-822-8965

Employee Purchase Program (EPP) Customers toll-free: 1-800-695-8133

Projectors Technical Support toll-free: 1-877-459-7298

Public (government, education, and healthcare)

Customer Service and Technical Support toll-free: 1-800-456-3355

Employee Purchase Program (EPP) Customers toll-free: 1-800-234-1490

Dell Sales toll-free: 1-800-289-3355

or toll-free: 1-800-879-3355

Dell Outlet Store (Dell refurbished computers) toll-free: 1-888-798-7561

Software and Peripherals Sales toll-free: 1-800-671-3355

Spare Parts Sales toll-free: 1-800-357-3355

Extended Service an

Manualsnet FAQs

If you want to find out how the PowerEdge Dell works, you can view and download the Dell PowerEdge 1600SC Server Installation And Troubleshooting on the Manualsnet website.

Yes, we have the Installation And Troubleshooting for Dell PowerEdge as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Installation And Troubleshooting should include all the details that are needed to use a Dell PowerEdge. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell PowerEdge 1600SC Server Installation And Troubleshooting is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell PowerEdge 1600SC Server Installation And Troubleshooting consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

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