Dell PowerConnect 2216 Networking Solution Switches User's Guide PDF

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Summary of Content for Dell PowerConnect 2216 Networking Solution Switches User's Guide PDF

Dell PowerConnect 2216/2224/2324 Switches User's Guide

Introduction

Troubleshooting

Getting Help

 Notes, Notices, and Cautions

Information in this document is subject to change without notice.  2004 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Axim, DellNet, and PowerConnect are trademarks of Dell Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Models PowerConnect 2216, PowerConnect 2224, PowerConnect 2324

January 2004       Rev. A00

NOTE: A NOTE indicates important information that helps you make better use of your system.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

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Introduction Dell PowerConnect 2216/2224/2324 Switches User's Guide

  Package Contents

  Front Panel Indicators

  Connecting Devices

  Typical Deployments

  Class-of-Service

  Mounting Kit Instructions

  Technical Information

Dell PowerConnect switches provide 10/100-Mbps Gigabit or 10/100/1000-Mbps Gigabit Ethernet connectivity. The switches have the following features:

l  Switch ports

 PowerConnect 2216  16 ports, 10/100-Mbps Gigabit

 PowerConnect 2224  24 ports, 10/100-Mbps Gigabit

 PowerConnect 2324  24 ports, plus two additional RJ-45 Gigabit Ethernet ports, 10/100/1000-Mbps Gigabit.

l  Complies with IEEE 802.3 10Base-T, IEEE 802.3u 100Base-TX, IEEE 802.3z/ab 1000Base-T

l  Tag-based IEEE 802.1p Class-of-Service with two priority queues per port

l  IEEE 802.3x PAUSE frames flow control in full-duplex operation

l  Automatic negotiation for speed and full- and half-duplex mode on all ports

l  Backpressure flow control in half-duplex operation

l  Collision detection on all ports

l  Auto MDI/MDIX

l  8K MAC address entries supported

l  Comprehensive LED indicator panel to monitor overall switching condition

l  19-inch rackmountable and wallmountable, standard 1U chassis

l  Internal power supply

Package Contents

Before you install a switch, verify that your package contains the following items:

l  Switch

l  Self-adhesive rubber pads for desktop installation

l  Kit for 19-inch rack installation

l  Kit for wallmount installation of 16- and 24-port switches

l  PowerConnect 2216/2224/2324 Switches CD

l  AC power cord

Front Panel Indicators

Your PowerConnect switch contains two rows of LEDS that provide information about connection speed, data activity, and duplex operation mode.

Power (POWER) LED

l  Green The switch is powered on.

l  Off The switch is off.

10/100 Ports Link/Activity (SPD/LNK/ACT) LED

l   Steady green A 100-Mbps link has been established, but no data is being transmitted or received.

l  Blinking green A 100-Mbps link has been established and data is being transmitted or received.

l  Steady amber A 10-Mbps link has been established, but no data is being transmitted or received.

l  Blinking amber A 10-Mbps link has been established and data is being transmitted or received.

l   Off No link has been established.

10/100/1000 Ports Link/Activity (SPD/LNK/ACT) LED (2324 only)

l   Steady green A 1000-Mbps link has been established, but no data is being transmitted or received.

l  Blinking green A 1000-Mbps link has been established and data is being transmitted or received.

l  Steady amber A 10-Mbps or 100-Mbps link has been established, but no data is being transmitted or received.

l  Blinking amber A 10-Mbps or 100-Mbps link has been established and data is being transmitted or received.

l   Off No link has been established.

Duplex Mode/Collisions (FDX/HDX) LED

l  Steady green The port is operating in full-duplex mode.

l  Blinking green Collisions are occurring on the port.

l   Off The port is operating in half-duplex mode.

Figure 1-1. PowerConnect 2216

Figure 1-2. PowerConnect 2224

Figure 1-3. PowerConnect 2324

Connecting Devices

RJ-45 Switch Ports

RJ-45 connectors are located on the front panel of the switch.

All ports can negotiate full- and half-duplex modes automatically. These switching ports allow users to connect the switches to 10Base-T and 100Base-T on ports 1-16 (2216), ports 1-24 (2224, 2324) and 1000Base-T devices on uplink ports 25 and 26 on the 2324.

Connecting Two or More Switches Together

Each port supports Auto MDI and MDIX functionality. When cascading with other switches or hubs, each port can connect directly to a switch or hub with straight-through twisted-pair cable (see Figure 1-4).

Figure 1-4. Cascading Switches

NOTE: Ensure that Category 5E (CAT 5E) cabling is used for connecting devices at 1000-Mbps Gigabit Ethernet speed.

NOTE: Do not connect two switches together with more than one cable. Using multiple cables to connect switches can create a loop and cause collisions.

Connecting Switches to Other Devices

By connecting a switch to other devices, you can form a small network. All the RJ-45 ports support Auto MDI/MDIX and therefore automatically detect the type of cable used to connect the network device. Crossover or straight-through networking cables can be used to connect PCs as well as other networking devices like hubs or routers to the switch. All ports on the switch automatically negotiate speed and whether to operate in full duplex or half duplex.

Typical Deployments

Your switch can be deployed in small and large workgroups. Figure 1-5 depicts a typical small workgroup network that has a limited number of attached devices. Figure 1-6 Figure 1.6 depicts a typical large workgroup that has several groups of individuals not all working in the same physical area.

Figure 1-5. Small Workgroup

Figure 1-6. Large Workgroup

Class-of-Service

The switch supports tag-based prioritization following the IEEE 802.1p standard. The eight levels of IEEE 802.1p priority are mapped to the two priority queues of each port. For each port, the two priority queues are scheduled following a Weighted Round Robin scheme.

 Table 1-1. Tag-Based Prioritization

Mounting Kit Instructions

The switches come with mounting brackets and screws for rackmounting or wallmounting and rubber feet for stationing on a flat surface.

Installing the Switch on a Flat Surface

The switch can be installed on any appropriate level surface that can safely support the weight of the switches and their attached cables. There must be adequate space around the switch for ventilation and access to cable connectors.

To install the switch on a flat surface, complete the following steps:

1.  Set the switch on the flat surface and check for proper ventilation.

Allow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.

2.  Attach rubber feet on each marked location on the bottom of the chassis. 

The rubber feet are optional, but are recommended to keep the switch from slipping.

Installing the Switch in a Rack

The switch can be installed in Dell PowerEdge racks, which are 48.3 cm (19 inches). It can also be installed in most other standard 19-inch racks and most telco two-post racks.

To install the switch in a rack, complete the following steps:

1.  Use the supplied screws to attach a mounting bracket to each side of the switch (see Figure 1-7).

Figure 1-7. Brackets for Rack Installation

IEEE 802.1p Priority Priority Queue Scheduling Weight

 0-3  0  1

 4-7  1  4

NOTE: The IEEE 802.1p priority information is part of the IEEE 802.1q tag that also defines VLAN memberships. The switches will ignore the VLAN membership information in the tag (that is, all ports are part of all VLANs), but will preserve the full tag informationincluding packet priority and VLAN ID when transmitting the packet at the destination port.

NOTE: Do not install rubber feet on the switch if you are rackmounting the switch.

2.  Install the cage nuts onto the mounting rails of your rack, if your rack requires them.

3.  Position the switch in the rack and align the holes in the mounting bracket with the holes in the rack.

4.  Insert and tighten two screws appropriate for your rack through each of the mounting brackets.

Installing the Switch on a Wall

To mount the switch on a wall, complete the following steps:

1.  Ensure that the mounting point meets the following requirements:

l   The wall surface must be capable of supporting the switch.

l  Allow at least 5.1 cm (2 inches) on each side for proper ventilation and 12.7 cm (5 inches) at the back for power cable clearance.

l   The location must not be located in direct sunlight.

l   The location must not be within 2 feet of any heating vents, nor should any area heating vent point toward the unit.

l   The location must be ventilated to prevent heat buildup.

l   Do not locate the switch where there may be data or electrical cabling located directly behind the unit.

l  The power cable must reach an outlet.

2.  Use the supplied screws to attach a mounting bracket to each side of the switch (see Figure 1-8).

Figure 1-8. Brackets for Wall Installation

3.  Place the switch against the wall and mark the wall through the holes of the brackets.

4.  Drill holes in the wall for the brackets and install the appropriate mounting hardware (not supplied).

5.  Place the switch against the wall so that the bracket holes align with the holes in the wall.

6.  Insert and tighten the screws through each of the mounting brackets.

Technical Information

 Table 1-2. Specifications 

NOTE: Additional screws are provided for racks that have threaded mounting holes.

Network Protocol and Standards Compatibility

 IEEE 802.3 CSMA/CD

 IEEE 802.3 10Base-T

 IEEE 802.3u 100Base-TX

 IEEE 802.3z/ab 1000Base-T

 IEEE 802.3x Flow Control

 IEEE 802.3p Priority

Interface

 RJ-45 connectors

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Power Supply

 PowerConnect 2216  Supply voltage: 100-240 VAC Frequency: 50-60 Hz Current consumption: 0.4A

 PowerConnect 2224  Supply voltage: 100-240 VAC Frequency: 50-60 Hz Current consumption: 0.75A

 PowerConnect 2324  Supply voltage: 100-240 VAC Frequency: 50-60 Hz Current consumption: 0.75A

Physical Dimensions

 PowerConnect 2216  266 x 161 x 43 mm (W x D x H) 10.5 x 6.3 x 1.7 inches Unit Weight: 3.0 Lbs Packaged Weight: 3.3 Lbs (6 per container)

 PowerConnect 2224  328 x 231 x 43 mm (W x D x H) 13 x 9 x 1.7 inches Unit Weight: 4.8 Lbs Packaged Weight: 5.24 Lbs (5 per container)

 PowerConnect 2324  328 x 231 x 43 mm (W x D x H) 13 x 9 x 1.7 inches Unit Weight: 5.1 Lbs Packaged Weight: 5.46 Lbs (5 per container)

Environmental Specifications

 Operating temperature  0 to 40C (32 to 104F)

 Storage temperature  20 to 70C (4 to 158F)

 Operating Relative Humidity  10% to 90% non-condensing

 Storage Relative Humidity  10% to 95% non-condensing

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Troubleshooting Dell PowerConnect 2216/2224/2324 Switches User's Guide

This section provides troubleshooting information for your switch. Table 2-1 describes general problems you may encounter and the probable causes and solutions.

 Table 2-1. Basic Troubleshooting 

Back to Contents Page

Problem Probable Cause Corrective Action

 Power LED is not lighted.  There is no power to the switch.  Confirm that the switch is connected to a properly functioning and active power source.

 Ensure that the power cable is securely connected to the switch and to a power source.

 Link LED is not lighted.  The cable is not securely connected to the switch or the attached device.

 Ensure that the connectors are fully inserted into the ports of the switch and the attached device.

 The attached device is not configured correctly, or it is not powered on.

 Ensure that the attached device is powered on. Verify that the NIC on the attached device is operating properly.

 The cable is damaged or not properly terminated.  Test the cable.

 Try a known working cable.

 Ensure that the cables are terminated using TIA 568A or 568B standards.

 The cable's maximum distance has been exceeded.  10Base-T, 100Base-T, and 1000Base-T cables have limitations for link lengths. Move the connected device closer to the switch and use a shorter cable.

 Mismatched duplex mode.  Ensure that all devices connected to the switch are configured to automatically detect and set port speed and duplex settings.

 Bad switch port.  Reconnect the connector for the affected link to a different switch port.

 Link speed LED indicates a lower speed than expected.

 Incorrect cable grade.  Ensure that you are using Category 5 cable or better for all 10Base-T and 100Base-T links, or Category 5e for 1000Base-T links.

 Damaged cable.  Test any cables that have kinks, sharp bends, or appear to be damaged.

 The cable's maximum distance has been exceeded.  10Base-T, 100Base-T, and 1000Base-T cables have limitations for link lengths. Move the connected device closer to the switch and use a shorter cable.

 Link LED is lighted, but the activity (ACT) LED does not blink.

 There is no Ethernet traffic on the link. The LED blinks only when traffic is being passed to or sent from a device that is connected to the port.

 No action required.

 The attached device is not configured correctly.  Verify that the port or NIC on the attached device is operating properly.

 Link LED is lighted and the FDX/HDX LED blinks occasionally.

 This can be normal link activity. Some collisions take place during normal operation.

 No action required.

 Link LED is lighted and the FDX/HDX LED blinks frequently.

 Mismatched duplex mode.  Ensure that any devices connected to the switch are set to automatically detect and set port speed and duplex settings.

 The link is reaching its maximum capacity.  Resegment the network to decrease the number of users on the link.

Back to Contents Page

Getting Help Dell PowerConnect 2216/2224/2324 Switches User's Guide

  Technical Assistance

  Dell Enterprise Training and Certification

  Problems With Your Order

  Product Information

  Returning Items for Warranty Repair or Credit

  Before You Call

  Contacting Dell

Technical Assistance

If you need assistance with a technical problem, use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures. For more information, see "Online Services."

If you cannot resolve the problem using the online services, call Dell for technical assistance. See "Contacting Dell."

NOTE: Call technical support from a phone near or at the system so that technical support can assist you with any necessary procedures.

For instructions on using the technical support service, see "Technical Support Service" and "Before You Call."

NOTE: Some of the following services are not always available in all locations outside the continental U.S. Call your local Dell representative for information on availability.

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can contact Dell electronically using the following addresses:

l  World Wide Web

www.dell.com/

www.dell.com/ap/ (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American countries)

www.dell.ca (Canada only)

l  Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user:anonymous, and use your e-mail address as your password.

l  Electronic Support Service

support@us.dell.com

apsupport@dell.com (Asian/Pacific countries only)

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

l  Electronic Quote Service

sales@dell.com

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

l  Electronic Information Service

info@dell.com

AutoTech Service

Dell's automated technical support serviceAutoTechprovides recorded answers to the questions most frequently asked by Dell customers about their portable and desktop computer systems.

When you call AutoTech, use your touch-tone telephone to select the subjects that correspond to your questions.

The AutoTech service is available 24 hours a day, 7 days a week. You can also access this service through the technical support service. See the contact information for your region.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

Technical Support Service

Dell's technical support service is available 24 hours a day, 7 days a week, to answer your questions about Dell hardware. Our technical support staff use  computer-based diagnostics to provide fast, accurate answers.

To contact Dell's technical support service, see "Before You Call" and then see the contact information for your region.

Dell Enterprise Training and Certification

Dell Enterprise Training and Certification is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order

If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information

If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit

Prepare all items being returned, whether for repair or credit, as follows:

1.  Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2.  Include a copy of the invoice and a letter describing the reason for the return.

3.  Include a copy of any diagnostic information.

4.  Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5.  Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Before You Call

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to relay detailed information during operations, or try other troubleshooting steps possible only at the system itself. Ensure that the system documentation is available.

Contacting Dell

CAUTION: Before servicing any components inside your system, see your System Information Guide for important safety information.

To contact Dell electronically, you can access the following websites:

l  www.dell.com

l  support.dell.com (technical support)

l  premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)

For specific web addresses for your country, find the appropriate country section in the table below.

NOTE: Toll-free numbers are for use within the country for which they are listed.

When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.

Country (City) International Access Code Country Code City Code

Department Name or Service Area, Website and E-Mail Address

Area Codes, Local Numbers, and Toll-Free Numbers

 Anguilla  General Support  toll-free: 800-335-0031

 Antigua and Barbuda  General Support  1-800-805-5924

 Argentina (Buenos Aires)

 International Access Code: 00

 Country Code: 54

 City Code: 11

 Website: www.dell.com.ar    

 Tech Support and Customer Care   toll-free: 0-800-444-0733

 Sales  0-810-444-3355

 Tech Support Fax   11 4515 7139

 Customer Care Fax   11 4515 7138

 Aruba  General Support  toll-free: 800-1578

 Australia (Sydney)

 International Access Code: 0011

 Country Code: 61

 City Code: 2

 E-mail (Australia): au_tech_support@dell.com     

 E-mail (New Zealand): nz_tech_support@dell.com     

 Home and Small Business  1-300-65-55-33

 Government and Business  toll-free: 1-800-633-559

 Preferred Accounts Division (PAD)  toll-free: 1-800-060-889

 Customer Care  toll-free: 1-800-819-339

 Corporate Sales  toll-free: 1-800-808-385

 Transaction Sales  toll-free: 1-800-808-312

 Fax  toll-free: 1-800-818-341

 Austria (Vienna)

 International Access Code: 900

 Country Code: 43

 City Code: 1

 Website: support.euro.dell.com      

 E-mail: tech_support_central_europe@dell.com     

 Home/Small Business Sales  0820 240 530 00

 Home/Small Business Fax  0820 240 530 49

 Home/Small Business Customer Care  0820 240 530 14

 Preferred Accounts/Corporate Customer Care  0820 240 530 16

 Home/Small Business Technical Support  0820 240 530 14

 Preferred Accounts/Corporate Technical Support  0660 8779

 Switchboard  0820 240 530 00

 Bahamas  General Support  toll-free: 1-866-278-6818

 Barbados  General Support  1-800-534-3066

 Belgium (Brussels)

 International Access Code: 00

 Country Code: 32

 City Code: 2

 Website: support.euro.dell.com    

 E-mail: tech_be@dell.com    

 E-mail for French Speaking Customers: support.euro.dell.com/be/fr/emaildell/

 Technical Support  02 481 92 88

 Customer Care  02 481 91 19

 Corporate Sales  02 481 91 00

 Fax  02 481 92 99

 Switchboard  02 481 91 00

 Bermuda  General Support  1-800-342-0671

 Bolivia  General Support  toll-free: 800-10-0238

 Brazil

 International Access Code: 00

 Website: www.dell.com/br    

 Customer Support, Technical Support  0800 90 3355

 Country Code: 55

 City Code: 51

 Tech Support Fax   51 481 5470

 Customer Care Fax   51 481 5480

 Sales  0800 90 3390

 British Virgin Islands  General Support  toll-free: 1-866-278-6820

 Brunei

 Country Code: 673

 Customer Technical Support (Penang, Malaysia)  604 633 4966

 Customer Service (Penang, Malaysia)  604 633 4949

 Transaction Sales (Penang, Malaysia)  604 633 4955

 Canada (North York, Ontario)

 International Access Code: 011

 Online Order Status: www.dell.ca/ostatus   

 AutoTech (automated technical support)  toll-free: 1-800-247-9362

 TechFax  toll-free: 1-800-950-1329

 Customer Care (Home Sales/Small Business)  toll-free: 1-800-847-4096

 Customer Care (med./large business, government)  toll-free: 1-800-326-9463

 Technical Support (Home Sales/Small Business)  toll-free: 1-800-847-4096

 Technical Support (med./large bus., government)  toll-free: 1-800-387-5757

 Sales (Home Sales/Small Business)  toll-free: 1-800-387-5752

 Sales (med./large bus., government)  toll-free: 1-800-387-5755

 Spare Parts Sales & Extended Service Sales  1 866 440 3355

 Cayman Islands  General Support  1-800-805-7541

 Chile (Santiago)

 Country Code: 56

 City Code: 2

 Sales, Customer Support, and Technical Support  toll-free: 1230-020-4823

 China (Xiamen)

 Country Code: 86

 City Code: 592

 Tech Support website: support.ap.dell.com/china   

 Tech Support E-mail: cn_support@dell.com   

 Tech Support Fax  818 1350

 Home and Small Business Technical Support  toll-free: 800 858 2437

 Corporate Accounts Technical Support  toll-free: 800 858 2333

 Customer Experience  toll-free: 800 858 2060

 Home and Small Business  toll-free: 800 858 2222

 Preferred Accounts Division  toll-free: 800 858 2557

 Large Corporate Accounts GCP  toll-free: 800 858 2055 

 Large Corporate Accounts Key Accounts  toll-free: 800 858 2628 

 Large Corporate Accounts North  toll-free: 800 858 2999

 Large Corporate Accounts North Government and Education  toll-free: 800 858 2955

 Large Corporate Accounts East  toll-free: 800 858 2020

 Large Corporate Accounts East Government and Education  toll-free: 800 858 2669

 Large Corporate Accounts Queue Team  toll-free: 800 858 2222

 Large Corporate Accounts South  toll-free: 800 858 2355

 Large Corporate Accounts West  toll-free: 800 858 2811 

 Large Corporate Accounts Spare Parts  toll-free: 800 858 2621

 Colombia  General Support  980-9-15-3978

 Costa Rica  General Support  0800-012-0435

 Czech Republic (Prague)

 International Access Code: 00

 Country Code: 420

 City Code: 2

 Website: support.euro.dell.com    

 E-mail: czech_dell@dell.com    

 Technical Support  02  2186 27 27

 Customer Care  02  2186 27 11

 Fax  02  2186 27 14

 TechFax  02  2186 27 28

 Switchboard  02  2186 27 11

 Denmark (Copenhagen)

 International Access Code: 00

 Country Code: 45

 Website: support.euro.dell.com     

 E-mail Support (portable computers): den_nbk_support@dell.com    

 E-mail Support (desktop computers): den_support@dell.com    

 E-mail Support (servers): Nordic_server_support@dell.com     

 Technical Support  7023 0182

 Customer Care (Relational)  7023 0184

 Home/Small Business Customer Care  3287 5505

 Switchboard (Relational)  3287 1200

 Fax Switchboard (Relational)  3287 1201

 Switchboard (Home/Small Business)  3287 5000

 Fax Switchboard (Home/Small Business)  3287 5001

 Dominica  General Support  toll-free: 1-866-278-6821

 Dominican Republic  General Support  1-800-148-0530

 Ecuador  General Support  toll-free: 999-119

 El Salvador  General Support  01-899-753-0777

 Finland (Helsinki)

 International Access Code: 990

 Country Code: 358

 City Code: 9

 Website: support.euro.dell.com    

 E-mail: fin_support@dell.com   

 E-mail Support (servers): Nordic_support@dell.com    

 Technical Support  09 253 313 60

 Technical Support Fax  09 253 313 81

 Relational Customer Care  09 253 313 38

 Home/Small Business Customer Care  09 693 791 94

 Fax  09 253 313 99

 Switchboard  09 253 313 00

 France (Paris) (Montpellier)

 International Access Code: 00

 Country Code: 33

 City Codes: (1) (4)

 Website: support.euro.dell.com      

 E-mail: support.euro.dell.com/fr/fr/emaildell/      

 Home and Small Business      

 Technical Support  0825 387 270

 Customer Care  0825 823 833

 Switchboard  0825 004 700

 Switchboard (calls from outside of France)  04 99 75 40 00

 Sales  0825 004 700

 Fax  0825 004 701

 Fax (calls from outside of France)  04 99 75 40 01

 Corporate       

 Technical Support  0825 004 719

 Customer Care  0825 338 339

 Switchboard  01 55 94 71 00

 Sales  01 55 94 71 00

 Fax  01 55 94 71 01

 Germany (Langen)

 International Access Code: 00

 Country Code: 49

 City Code: 6103

 Website: support.euro.dell.com   

 E-mail: tech_support_central_europe@dell.com   

 Technical Support  06103 766-7200

 Home/Small Business Customer Care  0180-5-224400

 Global Segment Customer Care  06103 766-9570

 Preferred Accounts Customer Care  06103 766-9420

 Large Accounts Customer Care  06103 766-9560

 Public Accounts Customer Care  06103 766-9555

 Switchboard  06103 766-7000

 Greece

 International Access Code: 00

 Country Code: 30

 Website: support.euro.dell.com   

 E-mail: support.euro.dell.com/gr/en/emaildell/   

 Technical Support  080044149518

 Gold Technical Support  08844140083

 Switchboard  2108129800

 Sales  2108129800

 Fax  2108129812

 Grenada  General Support  toll-free: 1-866-540-3355

 Guatemala  General Support  1-800-999-0136

 Guyana  General Support  toll-free: 1-877-270-4609

 Hong Kong

 International Access Code: 001

 Country Code: 852

 Website: support.ap.dell.com    

 E-mail: ap_support@dell.com    

 Technical Support (Dimension and Inspiron)  2969 3189

 Technical Support (OptiPlex, Latitude, and Dell Precision)  2969 3191

 Technical Support (PowerApp and PowerVault)  2969 3196

 Gold Queue EEC Hotline  2969 3187

 Customer Advocacy  3416 0910

 Large Corporate Accounts  3416 0907

 Global Customer Programs  3416 0908

 Medium Business Division  3416 0912

 Home and Small Business Division  2969 3105

 India  Technical Support  1600 33 8045

 Sales  1600 33 8044

 Ireland (Cherrywood)

 International Access Code: 16

 Country Code: 353

 City Code: 1

 Website: support.euro.dell.com     

 E-mail: dell_direct_support@dell.com     

  Technical Support  1850 543 543

 U.K. Technical Support (dial within U.K. only)  0870 908 0800

 Home User Customer Care  01 204 4014

 Small Business Customer Care  01 204 4014

 U.K. Customer Care (dial within U.K. only)  0870 906 0010

 Corporate Customer Care  1850 200 982

 Corporate Customer Care (dial within U.K. only)  0870 907 4499

 Ireland Sales  01 204 4444

 U.K. Sales (dial within U.K. only)  0870 907 4000

 Fax/SalesFax  01 204 0103

 Switchboard  01 204 4444

 Italy (Milan)

 International Access Code: 00

 Country Code: 39

 City Code: 02

 Website: support.euro.dell.com     

 E-mail: support.euro.dell.com/it/it/emaildell/     

 Home and Small Business       

 Technical Support  02 577 826 90

 Customer Care  02 696 821 14

 Fax  02 696 821 13

 Switchboard  02 696 821 12

 Corporate      

 Technical Support  02 577 826 90

 Customer Care  02 577 825 55

 Fax  02 575 035 30

 Switchboard  02 577 821 

 Jamaica  General Support (dial from within Jamaica only)  1-800-682-3639

 Japan (Kawasaki)

 International Access Code: 001

 Country Code: 81

 City Code: 44

 Website: support.jp.dell.com   

 Technical Support (servers)  toll-free: 0120-198-498

 Technical Support outside of Japan (servers)  81-44-556-4162

 Technical Support (Dimension and Inspiron)  toll-free: 0120-198-226

 Technical Support outside of Japan (Dimension and Inspiron)  81-44-520-1435

 Technical Support (Dell Precision, OptiPlex, and Latitude)  toll-free:0120-198-433

 Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)  81-44-556-3894

 Technical Support (Axim)  toll-free: 0120-981-690

 Technical Support outside of Japan (Axim)  81-44-556-3468

 Faxbox Service  044-556-3490

 24-Hour Automated Order Service  044-556-3801

 Customer Care  044-556-4240

 Business Sales Division (up to 400 employees)  044-556-1465

 Preferred Accounts Division Sales (over 400 employees)  044-556-3433

 Large Corporate Accounts Sales (over 3500 employees)  044-556-3430

 Public Sales (government agencies, educational institutions, and medical institutions)

 044-556-1469

 Global Segment Japan  044-556-3469

 Individual User  044-556-1760

 Switchboard  044-556-4300

 Korea (Seoul)

 International Access Code: 001

 Country Code: 82

 City Code: 2

 Technical Support  toll-free: 080-200-3800

 Sales  toll-free: 080-200-3600

 Customer Service (Seoul, Korea)  toll-free: 080-200-3800

 Customer Service (Penang, Malaysia)  604 633 4949

 Fax  2194-6202

 Switchboard  2194-6000

 Latin America  Customer Technical Support (Austin, Texas, U.S.A.)  512 728-4093

 Customer Service (Austin, Texas, U.S.A.)  512 728-3619

 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)  512 728-3883

 Sales (Austin, Texas, U.S.A.)  512 728-4397

 SalesFax (Austin, Texas, U.S.A.)  512 728-4600

 or 512 728-3772

 Luxembourg

 International Access Code: 00

 Country Code: 352

 Website: support.euro.dell.com    

 E-mail: tech_be@dell.com    

 Technical Support (Brussels, Belgium)  3420808075

 Home/Small Business Sales (Brussels, Belgium)  toll-free: 080016884

 Corporate Sales (Brussels, Belgium)  02 481 91 00

 Customer Care (Brussels, Belgium)  02 481 91 19

 Fax (Brussels, Belgium)  02 481 92 99

 Switchboard (Brussels, Belgium)  02 481 91 00

 Macao

 Country Code: 853

 Technical Support  toll-free: 0800 582

 Customer Service (Penang, Malaysia)  604 633 4949

 Transaction Sales  toll-free: 0800 581

 Malaysia (Penang)

 International Access Code: 00

 Country Code: 60

 City Code: 4

 Technical Support  toll-free: 1 800 888 298

 Customer Service  04 633 4949

 Transaction Sales  toll-free: 1 800 888 202

 Corporate Sales  toll-free: 1 800 888 213

 Mexico

 International Access Code: 00

 Country Code: 52

 Customer Technical Support  001-877-384-8979

 or 001-877-269-3383

 Sales  50-81-8800

 or 01-800-888-3355

 Customer Service  001-877-384-8979

 or 001-877-269-3383

 Main  50-81-8800

 or 01-800-888-3355

 Montserrat  General Support  toll-free: 1-866-278-6822

 Netherlands Antilles  General Support  001-800-882-1519

 Netherlands (Amsterdam)

 International Access Code: 00

 Country Code: 31

 City Code: 20

 Website: support.euro.dell.com

 E-mail (Technical Support):

 (Enterprise): nl_server_support@dell.com

 (Latitude): nl_latitude_support@dell.com

 (Inspiron): nl_inspiron_support@dell.com

 (Dimension): nl_dimension_support@dell.com

 (OptiPlex): nl_optiplex_support@dell.com

 (Dell Precision): nl_workstation_support@dell.com

 Technical Support  020 674 45 00

 Technical Support Fax  020 674 47 66

 Home/Small Business Customer Care  020 674 42 00

 Relational Customer Care   020 674 4325

 Home/Small Business Sales  020 674 55 00

 Relational Sales  020 674 50 00

 Home/Small Business Sales Fax  020 674 47 75

 Relational Sales Fax  020 674 47 50

 Switchboard  020 674 50 00

 Switchboard Fax  020 674 47 50

 New Zealand

 International Access Code: 00

 Country Code: 64

 E-mail (New Zealand): nz_tech_support@dell.com    

 E-mail (Australia): au_tech_support@dell.com    

 Home and Small Business  0800 446 255

 Government and Business  0800 444 617

 Sales  0800 441 567

 Fax  0800 441 566

 Nicaragua  General Support  001-800-220-1006

 Norway (Lysaker)  Website: support.euro.dell.com   

 International Access Code: 00

 Country Code: 47

 E-mail Support (portable computers):

 nor_nbk_support@dell.com

 E-mail Support (desktop computers):

 nor_support@dell.com

 E-mail Support (servers):

 nordic_server_support@dell.com

 Technical Support  671 16882

 Relational Customer Care  671 17514

 Home/Small Business Customer Care  23162298

 Switchboard  671 16800

 Fax Switchboard  671 16865

 Panama  General Support  001-800-507-0962

 Peru  General Support  0800-50-669

 Poland (Warsaw)

 International Access Code: 011

 Country Code: 48

 City Code: 22

 Website: support.euro.dell.com   

 E-mail: pl_support@dell.com   

 Customer Service Phone   57 95 700

 Customer Care   57 95  999

 Sales   57 95 999

 Customer Service Fax   57 95 806

 Reception Desk Fax   57 95 998

 Switchboard   57 95 999

 Portugal

 International Access Code: 00

 Country Code: 351

 Website: support.euro.dell.com     

 E-mail: support.euro.dell.com/pt/en/emaildell/      

 Technical Support  707200149

 Customer Care  800 300 413

 Sales  800 300 410 or  800 300 411 or   800 300 412 or 21 422 07 10

 Fax  21 424 01 12

 Puerto Rico  General Support  1-800-805-7545

 St. Kitts and Nevis  General Support  toll-free: 1-877-441-4731

 St. Lucia  General Support  1-800-882-1521

 St. Vincent and the Grenadines

 General Support  toll-free: 1-877-270-4609

 Singapore (Singapore)

 International Access Code: 005

 Country Code: 65

 Technical Support  toll-free: 800 6011 051

 Customer Service (Penang, Malaysia)  604 633 4949

 Transaction Sales  toll-free: 800 6011 054

 Corporate Sales  toll-free: 800 6011 053

 South Africa (Johannesburg)

 International Access Code:

 09/091

 Country Code: 27

 City Code: 11

 Website: support.euro.dell.com   

 E-mail: dell_za_support@dell.com   

 Technical Support  011 709 7710

 Customer Care  011 709 7707

 Sales  011 709 7700

 Fax  011 706 0495

 Switchboard  011 709 7700

 Southeast Asian and Pacific Countries

 Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)

 604 633 4810

 Spain (Madrid)

 International Access Code: 00

 Country Code: 34

 City Code: 91

 Website: support.euro.dell.com   

 E-mail: support.euro.dell.com/es/es/emaildell/   

 Home and Small Business     

 Technical Support  902 100 130

 Customer Care  902 118 540

 Sales  902 118 541

 Switchboard  902 118 541

 Fax  902 118 539

 Corporate     

 Technical Support  902 100 130

 Customer Care  902 118 546

 Switchboard  91 722 92 00

 Fax  91 722 95 83

 Sweden (Upplands Vasby)

 International Access Code: 00

 Country Code: 46

 City Code: 8

 Website: support.euro.dell.com   

 E-mail: swe_support@dell.com   

 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com

 E-mail Support for OptiPlex: Swe_kats@dell.com   

 E-mail Support for Servers: Nordic_server_support@dell.com   

 Technical Support  08 590 05 199

 Relational Customer Care  08 590 05 642

 Home/Small Business Customer Care  08 587 70 527

 Employee Purchase Program (EPP) Support  20 140 14 44

 Fax Technical Support  08 590 05 594

 Sales  08 590 05 185

 Switzerland (Geneva)

 International Access Code: 00

 Country Code: 41

 City Code: 22

 Website: support.euro.dell.com    

 E-mail: swisstech@dell.com    

 E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/emaildell/

 Technical Support (Home and Small Business)  0844 811 411

 Technical Support (Corporate)  0844 822 844

 Customer Care (Home and Small Business)  0848 802 202

 Customer Care (Corporate)  0848 821 721

 Fax  022 799 01 90

 Switchboard  022 799 01 01

 Taiwan

 International Access Code: 002

 Country Code: 886

 Technical Support (portable and desktop computers)  toll-free: 00801 86 1011

 Technical Support (servers)  toll-free: 0080 60 1256

 Transaction Sales  toll-free: 0080 651 228

 Corporate Sales  toll-free: 0080 651 227

 Thailand

 International Access Code: 001

 Country Code: 66

 Technical Support  toll-free: 0880 060 07

 Customer Service (Penang, Malaysia)  604 633 4949

 Sales  toll-free: 0880 060 09

 Trinidad/Tobago  General Support  1-800-805-8035

 Turks and Caicos Islands  General Support  toll-free: 1-866-540-3355

 U.K. (Bracknell)

 International Access Code: 00

 Country Code: 44

 City Code: 1344

 Website: support.euro.dell.com   

 Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp

 E-mail: dell_direct_support@dell.com   

 Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])  0870 908 0500

 Technical Support (direct/PAD and general)  0870 908 0800

 Global Accounts Customer Care  01344 373 186

 Home and Small Business Customer Care  0870 906 0010

 Corporate Customer Care  01344 373 185

 Preferred Accounts (5005000 employees) Customer Care  0870 906 0010

 Central Government Customer Care  01344 373 193

 Local Government & Education Customer Care  01344 373 199

 Health Customer Care  01344 373 194

 Home and Small Business Sales  0870 907 4000

 Corporate/Public Sector Sales  01344 860 456

 Home and Small Business Fax  0870 907 4006

 Uruguay  General Support  toll-free: 000-413-598-2521

 U.S.A. (Austin, Texas)

 International Access Code: 011

 Country Code: 1

 Automated Order-Status Service  toll-free: 1-800-433-9014

 AutoTech (portable and desktop computers)  toll-free: 1-800-247-9362

 Consumer (Home and Home Office)  

 Technical Support  toll-free: 1-800-624-9896

 Customer Service  toll-free: 1-800-624-9897

 DellNet Service and Support  toll-free: 1-877-Dellnet

 (1-877-335-5638)

 Employee Purchase Program (EPP) Customers  toll-free: 1-800-695-8133

 Financial Services website: www.dellfinancialservices.com 

Back to Contents Page

 Financial Services (lease/loans)  toll-free: 1-877-577-3355

 Financial Services (Dell Preferred Accounts [DPA])  toll-free: 1-800-283-2210

 Business  

 Customer Service and Technical Support  toll-free: 1-800-822-8965

 Employee Purchase Program (EPP) Customers  toll-free: 1-800-695-8133

 Projectors Technical Support  toll-free: 1-877-459-7298

 Public (government, education, and healthcare) 

 Customer Service and Technical Support  toll-free: 1-800-456-3355

 Employee Purchase Program (EPP) Customers  toll-free: 1-800-234-1490

 Dell Sales  toll-free: 1-800-289-3355

  or toll-free: 1-800-879-3355

 Dell Outlet Store (Dell refurbished computers)  toll-free: 1-888-798-7561

 Software and Peripherals Sales  toll-free: 1-800-671-3355

 Spare Parts Sales  toll-free: 1-800-357-3355

 Extended Service and Warranty Sales  toll-free: 1-800-247-4618

 Fax  toll-free: 1-800-727-8320

 Dell Services for the Deaf, Hard-of-Hearing, or Speech-Impaired  toll-free: 1-877-DELLTTY

 (1-877-335-5889)

 U.S. Virgin Islands  General Support  1-877-673-3355

 Venezuela  General Support  8001-3605

Back to Contents Page

Dell PowerConnect 2216/2224/2324 Switches User's Guide

Back to Contents Page

Back to Contents Page

Dell PowerConnect 2216/2224/2324 Switches User's Guide

Table 1-1. Tag-Based Prioritization 10

Table 1-2. Specifications 13

Table 2-1. Basic Troubleshooting 15

Back to Contents Page

Back to Contents Page

Dell PowerConnect 2216/2224/2324 Switches User's Guide

Information in this document is subject to change without notice.  2003 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, Axim, DellNet, and PowerConnect are trademarks of Dell Inc.

Other trademark

Manualsnet FAQs

If you want to find out how the PowerConnect Dell works, you can view and download the Dell PowerConnect 2216 Networking Solution Switches User's Guide on the Manualsnet website.

Yes, we have the Switches User's Guide for Dell PowerConnect as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Switches User's Guide should include all the details that are needed to use a Dell PowerConnect. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell PowerConnect 2216 Networking Solution Switches User's Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell PowerConnect 2216 Networking Solution Switches User's Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell PowerConnect 2216 Networking Solution Switches User's Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Dell PowerConnect 2216 Networking Solution Switches User's Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell PowerConnect 2216 Networking Solution Switches User's Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.