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Dell Axim X3 Media Player User's Guide PDF
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Summary of Content for Dell Axim X3 Media Player User's Guide PDF
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Dell Axim X3
Users Guide
Model HC02U
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your computer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal
injury, or death.
Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the "Glossary" on page 171.
____________________
Information in this document is subject to change without notice. 20032004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Axim, TrueMobile, Dimension, Inspiron, OptiPlex, Latitude, Dell Precision, PowerApp, PowerVault, and DellNet are trademarks of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks and XScale and StrataFlash are trademarks of Intel Corporation; Microsoft, Windows, and ActiveSync are registered trademarks and Mobile is a trademark of Microsoft Corporation; EMC is a trademark of EMC Corporation; Bluetooth is a trademark owned by Bluetooth SIG, Inc. and is used by Dell Inc. under license.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model HC02U
January 2004 P/N C2448 Rev. A02
Contents 3
Contents
CAUTION: Safety Instructions . . . . . . . . . . 11
General . . . . . . . . . . . . . . . . . . . . 11
Power . . . . . . . . . . . . . . . . . . . . . 13
Battery . . . . . . . . . . . . . . . . . . . . 14
Air Travel . . . . . . . . . . . . . . . . . . . 15
EMC Instructions . . . . . . . . . . . . . . . 15
Ergonomic Computing Habits . . . . . . . . . 17
Protecting Against Electrostatic
Discharge . . . . . . . . . . . . . . . . . . . 17
Battery Disposal . . . . . . . . . . . . . . . 18
Finding Information . . . . . . . . . . . . . . . 18
1 About Your Device
Front, Side, and Back Views . . . . . . . . . . . 20
Front and Side Views . . . . . . . . . . . . . 20
Back View . . . . . . . . . . . . . . . . . . 22
Using the Battery . . . . . . . . . . . . . . . . . 23
Installing and Removing the Battery . . . . . 23
Charging the Battery . . . . . . . . . . . . . 24
Connecting to a Computer . . . . . . . . . . . . 25
Using the Cradle . . . . . . . . . . . . . . . 25
Using the Sync Cable . . . . . . . . . . . . . 28
4 Contents
Using Secure Digital Memory Cards . . . . . . . 29
Performing a Reset . . . . . . . . . . . . . . . . 29
Soft Reset . . . . . . . . . . . . . . . . . . . 29
Hard Reset . . . . . . . . . . . . . . . . . . . 30
2 Using Windows Mobile 2003
Software for Pocket PC
Device Buttons and the Stylus . . . . . . . . . . 32
Today Screen . . . . . . . . . . . . . . . . . . . 32
Status Icons . . . . . . . . . . . . . . . . . . . . 34
Programs . . . . . . . . . . . . . . . . . . . . . 35
Program Buttons . . . . . . . . . . . . . . . . 35
Switcher Bar . . . . . . . . . . . . . . . . . . 36
Navigation Bar and Command Bar . . . . . . . . 37
Pop-Up Menus . . . . . . . . . . . . . . . . . . . 38
Finding and Organizing Information . . . . . . . 39
Backing Up Data . . . . . . . . . . . . . . . . . . 40
3 Entering Information
Entering Text Using the Input Panel . . . . . . . 42
Typing With the Soft Keyboard . . . . . . . . . 43
Letter Recognizer . . . . . . . . . . . . . . . 43
Block Recognizer . . . . . . . . . . . . . . . 44
Transcriber . . . . . . . . . . . . . . . . . . 44
Editing Typed Text . . . . . . . . . . . . . . . 45
Contents 5
Writing on the Screen . . . . . . . . . . . . . . 45
Editing Written Text . . . . . . . . . . . . . 46
Drawing on the Screen . . . . . . . . . . . . . . 49
Creating a Drawing . . . . . . . . . . . . . . 49
Editing a Drawing . . . . . . . . . . . . . . . 50
Recording a Message . . . . . . . . . . . . . . . 50
Using My Text . . . . . . . . . . . . . . . . . . . 51
4 Adjusting Settings
Personal Tab . . . . . . . . . . . . . . . . . . . 54
System Tab . . . . . . . . . . . . . . . . . . . . 54
Connections Tab . . . . . . . . . . . . . . . . . 55
5 Using Microsoft ActiveSync
About ActiveSync . . . . . . . . . . . . . . . . . 58
Installing and Using ActiveSync . . . . . . . . . 59
6 Scheduling and Communicating
About Microsoft Pocket Outlook . . . . . . . . 62
Calendar . . . . . . . . . . . . . . . . . . . . . 62
Using the Summary Screen . . . . . . . . . . 64
Creating Meeting Requests . . . . . . . . . . 64
6 Contents
Contacts . . . . . . . . . . . . . . . . . . . . . . 65
Finding a Contact . . . . . . . . . . . . . . . 66
Using the Summary Screen . . . . . . . . . . 66
Tasks . . . . . . . . . . . . . . . . . . . . . . . . 66
Notes . . . . . . . . . . . . . . . . . . . . . . . . 68
Inbox . . . . . . . . . . . . . . . . . . . . . . . . 69
Synchronizing E-Mail Messages . . . . . . . . 69
Connecting Directly to an E-Mail Server . . . . 70
Using the Message List . . . . . . . . . . . . 70
Composing Messages . . . . . . . . . . . . . . 72
Managing E-Mail Messages and Folders . . . . 73
Notifications . . . . . . . . . . . . . . . . . . . . 74
7 Adding and Removing Programs
Adding Programs Using Microsoft
ActiveSync . . . . . . . . . . . . . . . . . . . . 76
Downloading Programs From the Internet . . . . 77
Adding a Program to the Start Menu . . . . . . . 78
Using File Explorer on the Device . . . . . . . 78
Using ActiveSync on the Computer . . . . . . . 78
Removing Programs . . . . . . . . . . . . . . . . 79
Contents 7
8 Using Companion Programs
Microsoft Pocket Word . . . . . . . . . . . . . . 82
Pocket Excel . . . . . . . . . . . . . . . . . . . 84
Tips for Working in Pocket Excel . . . . . . . 86
MSN Messenger . . . . . . . . . . . . . . . . . 86
Setting Up . . . . . . . . . . . . . . . . . . 87
Working With Contacts . . . . . . . . . . . . 87
Chatting With Contacts . . . . . . . . . . . . 88
Windows Media Player for Pocket PC . . . . . 88
Microsoft Reader . . . . . . . . . . . . . . . . . 88
Using the Library . . . . . . . . . . . . . . . 89
Reading a Book . . . . . . . . . . . . . . . . 90
Using Reader Features . . . . . . . . . . . . 90
Removing a Book . . . . . . . . . . . . . . . 91
9 Using Microsoft Pocket Internet
Explorer
Mobile Favorites . . . . . . . . . . . . . . . . . 94
Conserving Memory . . . . . . . . . . . . . . 95
Mobile Favorites Folder . . . . . . . . . . . . 95
Favorite Links . . . . . . . . . . . . . . . . . 95
Using AvantGo Channels . . . . . . . . . . . . . 96
Browsing Mobile Favorites and the Web . . . . . 96
8 Contents
10 Getting Connected
Using Infrared . . . . . . . . . . . . . . . . . . 100
Using Bluetooth . . . . . . . . . . . . . . . . . 101
Using Wi-Fi (802.11b) . . . . . . . . . . . . . . 101
Creating a Modem Connection . . . . . . . . . 102
Creating an Ethernet Connection . . . . . . . . 103
Creating a VPN Connection . . . . . . . . . . . 104
Ending a Connection . . . . . . . . . . . . . . 105
Connecting Directly to an E-Mail Server . . . . 106
Getting Help on Connecting . . . . . . . . . . . 106
11 Appendix
Specifications . . . . . . . . . . . . . . . . . . 108
Regulatory Notices . . . . . . . . . . . . . . . 111
FCC Notices (U.S. Only) . . . . . . . . . . . 112
IC Notice (Canada Only) . . . . . . . . . . . 114
CE Notice (European Union) . . . . . . . . . 114
EN 55022 Compliance
(Czech Republic Only) . . . . . . . . . . . . 115
Australia and New Zealand . . . . . . . . . 116
VCCI Notice (Japan Only) . . . . . . . . . . 116
MIC Notice (Republic of Korea Only) . . . . . 117
Polish Center for Testing and
Certification Notice . . . . . . . . . . . . . 118
Contents 9
BSMI Notice (Taiwan Only) . . . . . . . . . . 121
NOM Information (Mexico Only) . . . . . . . 123
Wireless Regulatory Information . . . . . . . . . 123
EuropeCE Declaration of Conformity . . . . 124
Japan Standard . . . . . . . . . . . . . . . . 127
CanadaIndustry Canada (IC) . . . . . . . . 127
FCC Standard . . . . . . . . . . . . . . . . . 127
Mexico . . . . . . . . . . . . . . . . . . . . 128
SingaporeApproved by IDA for Use
in Singapore . . . . . . . . . . . . . . . . . 128
Korea . . . . . . . . . . . . . . . . . . . . . 129
Radio Approvals . . . . . . . . . . . . . . . 129
Contacting Dell . . . . . . . . . . . . . . . . . . 129
Limited Warranties and Return Policy . . . . . . 157
Limited Warranty for Dell-Branded
Hardware Products (U.S. Only) . . . . . . . . 157
"Total Satisfaction" Return Policy
(U.S. Only) . . . . . . . . . . . . . . . . . . 161
Limited Warranty Terms for Dell-Branded
Hardware Products (Canada Only) . . . . . . 162
"Total Satisfaction" Return Policy
(Canada Only) . . . . . . . . . . . . . . . . . 166
Dell Software and Peripherals
(Canada Only) . . . . . . . . . . . . . . . . . 167
1-Year End-User Manufacturer Guarantee
(Latin America and the Caribbean Only) . . . . 168
Glossary . . . . . . . . . . . . . . . . . . . . . . 171
Index . . . . . . . . . . . . . . . . . . . . . . . . . . 173
10 Contents
CAUTION: Safety Instr uctions 11
CAUTION: Safety Instructions
Use the following safety guidelines to help ensure your own personal safety and to help protect your device and working environment from potential damage.
General
Do not attempt to service the device yourself unless you are a trained service technician. Always follow installation instructions closely.
If you use an extension power cable with your AC adapter, ensure that the total ampere rating of the products plugged in to the extension power cable does not exceed the ampere rating of the extension cable.
Do not push objects into openings of your device. Doing so can cause fire or electric shock by shorting out interior components.
Keep your device away from radiators and heat sources. Avoid placing loose papers underneath your device; do not place your device in a closed-in wall unit or on a bed, sofa, or rug.
Place the AC adapter in a ventilated area, such as a desk top or on the floor, when you use it to run the device or to charge the battery. Do not cover the AC adapter with papers or other items that will reduce cooling; also, do not use the AC adapter inside a carrying case.
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12 CAUTION: Safety Instructions
The AC adapter may become hot during normal operation of your device. Use care when handling the adapter during or immediately after operation.
Do not use your device in a wet environment, for example, near a bath tub, sink, or swimming pool or in a wet basement.
If your device includes an integrated or optional modem, disconnect the modem cable if an electrical storm is approaching to avoid the remote risk of electric shock from lightning via the telephone line.
To help avoid the potential hazard of electric shock, do not connect or disconnect any cables or perform maintenance or reconfiguration of this product during an electrical storm. Do not use your device during an electrical storm unless all cables have been disconnected and the device is operating on battery power.
If your device includes a modem, the cable used with the modem should be manufactured with a minimum wire size of 26 American wire gauge (AWG) and an FCC-compliant RJ-11 modular plug.
Cards may become very warm during normal operation. Use care when removing cards after their continuous operation.
Before you clean your device, disconnect the device from the electrical outlet. Clean your device with a soft cloth dampened with water. Do not use liquid or aerosol cleaners, which may contain flammable substances.
CAUTION: Safety Instructions (continued)
CAUTION: Safety Instr uctions 13
Power
Use only the Dell-provided AC adapter approved for use with this device. Use of another AC adapter may cause a fire or explosion.
Before you connect the device to an electrical outlet, check the AC adapter voltage rating to ensure that the required voltage and frequency match the available power source.
To remove the device from all power sources, turn the device off, remove the battery pack, and disconnect the AC adapter from the electrical outlet.
To help prevent electric shock, plug the AC adapter and device power cables into properly grounded power sources. These power cables may be equipped with 3-prong plugs to provide an earth grounding connection. Do not use adapter plugs or remove the grounding prong from the power cable plug. If you use a power extension cable, use the appropriate type, 2-prong or 3-prong, to mate with the AC adapter power cable.
Be sure that nothing rests on your AC adapters power cable and that the cable is not located where it can be tripped over or stepped on. If you are using a multiple-outlet power strip, use caution when plugging the AC adapters power cable in to the power strip. Some power strips may allow you to insert the plug incorrectly. Incorrect insertion of the power plug could result in permanent damage to your device, as well as risk of electric shock and/or fire. Ensure that the ground prong of the power plug is inserted into the mating ground contact of the power strip.
CAUTION: Safety Instructions (continued)
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14 CAUTION: Safety Instructions
Battery
Use only Dell battery modules that are approved for use with this device. Use of other types may increase the risk of fire or explosion.
Do not carry a battery pack in your pocket, purse, or other container where metal objects (such as car keys or paper clips) could short-circuit the battery terminals. The resulting excessive current flow can cause extremely high temperatures and may result in damage to the battery pack or cause fire or burns.
The battery poses a burn hazard if you handle it improperly. Do not disassemble it. Handle a damaged or leaking battery pack with extreme care. If the battery is damaged, electrolyte may leak from the cells and may cause personal injury.
Keep the battery away from children.
Do not store or leave your device or battery pack near a heat source such as a radiator, fireplace, stove, electric heater, or other heat-generating appliance or otherwise expose it to temperatures in excess of 60C (140F). When heated to excessive temperatures, battery cells could explode or vent, posing a risk of fire.
Do not dispose of your devices battery in a fire or with normal household waste. Battery cells may explode. Discard a used battery according to the manufacturers instructions or contact your local waste disposal agency for disposal instructions. Dispose of a spent or damaged battery promptly.
CAUTION: Safety Instructions (continued)
CAUTION: Safety Instr uctions 15
Air Travel
Certain Federal Aviation Administration regulations and/or airline-specific restrictions may apply to the operation of your Dell device while you are on board an aircraft. For example, such regulations/restrictions may prohibit the use of any personal electronic device (PED) that has the capacity for intentional transmission of radio frequency or other electromagnetic signals while on an aircraft.
In order to best comply with all such restrictions, if your Dell portable device is equipped with Dell TrueMobile or some other wireless communication device, please disable this device before you board the aircraft and follow all instructions provided by airline personnel with regard to such device.
Additionally, the use of any PED, such as a portable device, may be prohibited in aircraft during certain critical phases of flight, for example, takeoff and landing. Some airlines may further define the critical flight phase as any time the aircraft is below 3050 m (10,000 ft). Please follow the airlines specific instructions as to when the use of a PED is allowed.
EMC Instructions
Use shielded signal cables to ensure that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell at its worldwide website at www.dell.com.
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your devices electronic components, such as a memory module. You can do so by touching an unpainted metal surface.
CAUTION: Safety Instructions (continued)
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16 CAUTION: Safety Instructions
Observe the following safe-handling guidelines to prevent damage to your device:
When setting up the device for work, place it on a level surface.
You can put your device through an X-ray security machine, but never put your device through a metal detector. If you have the device checked by hand, be sure to have a charged battery available in case you are asked to turn on the device.
Protect your device, battery, and hard drive from environmental hazards such as dirt, dust, food, liquids, temperature extremes, and overexposure to sunlight.
When you move your device between environments with very different temperature and/or humidity ranges, condensation may form on or within the device. To avoid damaging the device, allow sufficient time for the moisture to evaporate before using the device.
NOTICE: When taking the device from low-temperature conditions into a warmer environment or from high-temperature conditions into a cooler environment, allow the device to acclimate to room temperature before turning on power.
When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. As you pull out the connector, keep it evenly aligned to avoid bending any connector pins. Also, before you connect a cable make sure both connectors are correctly oriented and aligned.
Handle components with care.
CAUTION: Safety Instructions (continued)
CAUTION: Safety Instr uctions 17
Clean the display with a soft, clean cloth and water. Apply the water to the cloth; then stroke the cloth across the display in one direction, moving from the top of the display to the bottom. Remove moisture from the display quickly and keep the display dry. Long-term exposure to moisture can damage the display. Do not use a commercial window cleaner to clean your display.
Ergonomic Computing Habits
CAUTION: Improper or prolonged use of the device may result in injury.
CAUTION: Viewing the display for extended periods of time may result in eye
strain.
Protecting Against Electrostatic Discharge
Static electricity can harm electronic components inside your device. To prevent static damage, discharge static electricity from your body before you touch any of your devices electronic components. You can do so by touching an unpainted metal surface.
You can take the following steps to prevent damage from electrostatic discharge (ESD):
When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic packaging, be sure to discharge static electricity from your body.
When transporting a sensitive component, first place it in an antistatic container or packaging.
Handle all sensitive components in a static-safe area. If possible, use antistatic floor pads and workbench pads.
CAUTION: Safety Instructions (continued)
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18 Finding Information
Finding Information
Battery Disposal
Your device uses a lithium-ion battery and a rechargeable NiMH battery. For instructions about replacing the batteries in your device, see "Using the Battery" on page 23.
Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
What Are You Looking For? Find It Here:
How to set up my device and information on the connectors and buttons on my device
Getting Started placemat and the Dell Users Guide
Information on using my device. Dell Users Guide and Pocket PC Help.
To view Help, tap the Start button and tap Help.
Additional programs that can be installed on my device
Dell Companion CD
Information on using programs on my device
Pocket PC Help and, if available, tap Help within a specific program
Connecting to and synchronizing with a computer
Dell Users Guide and Microsoft ActiveSync Help on your computer. To view Help, click Help and click Microsoft ActiveSync Help.
Last-minute updates and detailed technical information
The readme files, located in the ActiveSync folder on the computer and on the Dell Companion CD.
Up-to-date information on your Pocket PC
www.microsoft.com/windowsmobile
My service tag Label located in the battery slot (remove the battery)
CAUTION: Safety Instructions (continued)
19
About Your Device
Front, Side, and Back Views
Using the Battery
Connecting to a Computer
Using Secure Digital Memory Cards
Performing a Reset
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20 About Your Device
Front, Side, and Back Views
CAUTION: Before performing any of the procedures in this section, read and
follow the safety instructions on page 11.
Front and Side Views
INFRARED SENSORThe infrared sensor lets you transfer files from your device to another infrared-compatible device without using cable connections.
MICROPHONEAllows you to record audio.
SECURE DIGITAL CARD SLOTSee "Using Secure Digital Memory Cards" on page 29 for information on using Secure Digital memory cards.
WIRELESS ANTENNAAllows you to transmit data (optional).
Secure Digital card slot (top)
stylus (extended)
power button
touch screen
scroll dial
navigator button
wireless/ Windows Media Player on/off button
Home button
Contacts button
Calendar button
headphone connector
infrared sensor (top)
Inbox button
microphone
record button
wireless antenna (optional)
About Your Device 21
STYLUSUse the stylus to write or draw on the screen. To remove the stylus, pull it straight up and out of the holder. To avoid losing the stylus, store the stylus in the holder when you are not using it. Ensure that the stylus is oriented correctly when you replace it in the slot.
POWER BUTTONPress the power button to turn the device on or off. Press and hold the power button to dim the display. Repeat to light the display.
When the device is connected to external power and the main battery is fully charged, the power button light is solid green.
When the main battery charge is low, the power button light flashes amber.
When the device relays a notification, the power button light rapidly flashes green.
TOUCH SCREENUse the touch screen and the stylus to enter information into your device. See "Entering Information" on page 41.
WIRELESS OR MICROSOFT WINDOWS
MEDIA PLAYER ON/OFF BUTTONOn devices with wireless, this turns the wireless antenna on and off. Turn off the antenna to conserve power. On non-wireless devices, this turns Windows Media Player on and off.
HOME BUTTONPress this button to launch Home or to turn on the device.
INBOX BUTTONPress this button to launch your Inbox or to turn on the device.
NAVIGATOR BUTTONPress the right, left, top, or bottom of the navigator button to move the cursor on the screen. Press the center to enter a selection.
CONTACTS BUTTONPress this button to launch Contacts or to turn on the device.
CALENDAR BUTTONPress this button to launch Calendar or to turn on the device.
RECORD BUTTONSee "Recording a Message" on page 50 for information on using the record button.
SCROLL DIAL
Press the scroll dial to perform actions similar to pressing
Rotate the scroll dial up or down to perform actions similar to using the up- and down-arrow keys on a keyboard.
For information on the functionality of the scroll dial within programs, see Pocket PC Help on your device.
HEADPHONE CONNECTORAttach headphones.
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22 About Your Device
Back View
BATTERY LOCKUse this switch to release and remove the main battery. See "Installing and Removing the Battery" on page 23.
BATTERYSee "Using the Battery" on page 23 for information on the main battery.
SPEAKERTap the speaker icon to adjust the volume.
CRADLE/SYNC CABLE CONNECTORConnect a cradle or sync cable. See "Connecting to a Computer" on page 25.
RESET BUTTONSee "Performing a Reset" on page 29 for information on using the reset button.
battery
stylus (secured)
battery lock
cradle/sync cable connector (bottom)
reset button
speaker
About Your Device 23
Using the Battery
NOTICE: Do not use your device until you have charged the main battery for at least 4 hours.
Before you use your device for the first time, you must install and charge the battery. Once the battery is charged, use the power properties to monitor the battery charge. See Pocket PC Help on the device for more information.
Installing and Removing the Battery
To install the battery:
1 Ensure that the device is turned off.
2 Insert the left side of the battery into the battery slot at an angle, and lower the right side into the slot until it clicks.
battery
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24 About Your Device
To remove the battery:
1 Insert the tip of the stylus into the battery lock.
2 Slide and hold the lock in the unlock position.
3 Lift the battery out of the slot.
NOTE: Your service tag is located underneath the battery. You need your service tag if you access Dell Support at support.dell.com or if you call Dell for customer service or technical support.
Charging the Battery
Use one of the following options to charge the main battery:
Connect the AC adapter directly to the charger adapter and then to the device and to an electrical outlet.
Connect the AC adapter directly to the sync cable and then to the device and to an electrical outlet.
Connect the AC adapter to the cradle, and insert the device into the cradle. See "Using the Cradle" on page 25 for more information.
battery
stylus
battery lock
About Your Device 25
Connecting to a Computer You either connect your device to a computer using a cradle or directly to a computer using a sync cable. Connect your device to a computer to:
Add programs to your device. See "Adding Programs Using Microsoft ActiveSync" on page 76 for more information.
Synchronize data on your device with data on your computer.
For information on synchronizing your data, see the following resources:
"Using Microsoft ActiveSync" on page 57
ActiveSync Help on your computer
ActiveSync Help on your device
Using the Cradle
NOTE: Depending on the configuration of your device, the cradle is optional.
You can use the cradle to:
Synchronize the data on your device with the data on your computer.
Power the device with AC power to conserve battery power.
Charge the main battery. See "Using the Battery" on page 23 for more information.
Charge a spare battery.
NOTE: Before connecting your device to a computer for the first time, ensure that you install ActiveSync on the computer from the Dell Companion CD.
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26 About Your Device
To connect your device to the cradle:
1 Place the cradle on a flat, level surface near your computer.
2 Connect the cradle cable to the USB connector on your computer.
power cord
cradle
USB connection to the computer
AC adapter
cradle cable
About Your Device 27
3 Connect the AC adapter to the cradle and to an electrical outlet.
4 Align the connector on the bottom of the device with the connector on the cradle, and, keeping the front of the device flush with the front of the cradle, lower the device onto the cradle.
When the device is docked in the cradle, the DELL logo on the cradle lights up and the connection status icon appears on the command bar (see page 35).
The spare battery status light on the cradle operates as follows:
Green The spare battery is fully charged.
Amber The spare battery is charging.
NOTE: While charging your device for the first time, you must press the power button to charge the spare battery.
NOTE: The power button on the device indicates the charge status of the main battery. See the description of the device status lights on page 21 for more information.
To remove the device from the cradle, pull the device straight up and out of the cradle.
front of cradle
stylus holder (2)
spare battery charger
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28 About Your Device
Using the Sync Cable
Use the sync cable to connect your device directly to the computer without using the cradle.
NOTE: Depending on the configuration of your device, the sync cable is optional.
To connect the sync cable:
1 Connect one end of the cable to the USB connector on your computer.
2 Connect the other end of the cable to your device.
sync cable connector
USB connection to the computer
AC adapter
sync cable
device connector
power cord
About Your Device 29
Using Secure Digital Memory Cards Use Secure Digital memory cards to save or back up data.
To install a Secure Digital memory card:
1 If a card is already installed, press in the card to release it, and then remove it.
2 Ensure that the card is oriented correctly, and slide it into the slot until you feel a click.
NOTICE: Do not force the card. If you feel resistance, remove the card, check the orientation, and reinsert it.
See the documentation that came with the card for information on using the card.
Performing a Reset
Soft Reset
When you perform a soft reset, the device deletes any data that has not been saved but saves any data that has been stored in memory. Try performing a soft reset if the device does not respond when you tap the display or press a button.
blank
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30 About Your Device
To perform a soft reset, use the stylus to press the reset button.
Hard Reset
NOTICE: When you perform a hard reset, you lose all the data stored and any program you installed on your device.
Perform a hard reset if:
You want to delete all the data stored on your device.
You forget your password and need to clear it.
Your device is experiencing severe operational problems and you have already attempted a soft reset.
NOTICE: It is strongly recommended that you back up your data before you perform a hard reset. See ActiveSync Help on your computer for more information.
To perform a hard reset:
1 Press and hold the power button.
2 With the stylus, hold the reset button for about 2 seconds.
3 Follow the instructions on the screen.
stylus
reset button
31
Using Windows Mobile 2003
Software for Pocket PC
Device Buttons and the Stylus
Today Screen
Status Icons
Programs
Navigation Bar and Command Bar
Pop-Up Menus
Finding and Organizing Information
Backing Up Data
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32 Using Windows Mobile 2003 Software for Pocket PC
Device Buttons and the Stylus Your device has hardware buttons that control actions and scroll functions, and a stylus for selecting items and entering information.
On the device, the stylus replaces the mouse:
Tap Touch the screen once with the stylus to open items and select options.
Drag Hold the stylus and drag across the screen to select text and images. Drag in a list to select multiple items.
Tap and hold Tap and hold the stylus on an item to see a list of actions available for that item. On the pop-up menu that appears, tap the action you want to perform.
See "Entering Information" on page 41 for more information.
Today Screen When you turn on your device for the first time each day (or after 4 hours of inactivity), the Today screen appears. You can also view the Today screen by tapping the Start button and then tapping Today. The Today screen displays the date and information about the device owner, todays calendar, and important tasks. To customize the Today screen:
1 Tap the Start button and tap Settings.
2 Tap the Personal tab and tap Today.
Use the Appearance tab to change the background that displays on the Today screen.
Use the Items tab to change the items that appear on the Today screen.
Using Windows Mobile 2003 Sof tware for Pocket PC 33
Start button
connection status icon
New items menu
volume control iconconnection configuration icon
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34 Using Windows Mobile 2003 Software for Pocket PC
Status Icons
NOTE: If there is not enough room to display all notification icons, the notification icon, , displays. Tap the notification icon to view all notifications.
Icon Description
Turns sound on and off.
Backup battery is low.
Main battery is charging.
Main battery is low.
Main battery is very low.
Main battery is full.
Connection is active. Tap the icon to configure connections.
Connection is not detected.
Wireless network is detected.
Synchronization is beginning or ending.
Synchronization is occurring.
Using Windows Mobile 2003 Sof tware for Pocket PC 35
Programs You can switch from one program to another by selecting a program from the Start menu. To access programs that are not listed in the Start menu, tap the Start button, tap Programs, and then tap the program name.
NOTE: Some programs have abbreviated labels for check boxes and drop- down menus. To see the full spelling of an abbreviated label, tap and hold the stylus on the label. Drag the stylus off the label so that the command is not carried out.
Program Buttons
You can also switch to some programs by pressing a program button. Your device has four program buttons located on the front of the device. The icons on the buttons identify the programs to which they switch. By default, the buttons launch Home, Inbox, Contacts, and Calendar.
New instant message(s).
New e-mail message(s).
Icon Description
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36 Using Windows Mobile 2003 Software for Pocket PC
Switcher Bar
You can also use Switcher Bar to switch to or close open programs. To launch Switcher Bar:
1 Tap the Start button and tap Settings.
2 Tap the System tab and tap Switcher Bar.
The Switcher Bar icon, , appears in the navigation bar.
Tap to view a list of all open programs. In the Switcher Bar menu:
Tap Brightness settings or Power settings to configure those settings.
Tap a program name to switch to that program.
Tap Exit current program to close the current program.
Tap Exit all programs to close all open programs.
Tap Exit Switcher Bar to close the menu.
The following table contains a partial list of programs that are on your device. See the Dell Companion CD for additional programs that you can install on your device.
Icon Program Description
ActiveSync Synchronize information between your device and your computer.
Calendar Keep track of your appointments and create meeting requests.
Contacts Keep track of your friends and colleagues.
Inbox Send and receive e-mail messages.
Pocket Internet Explorer
Browse websites and WAP sites, and download new programs and files from the Internet.
Using Windows Mobile 2003 Sof tware for Pocket PC 37
Navigation Bar and Command Bar The navigation bar is located at the top of the screen. It displays the active program and current time and allows you to switch to other programs and close screens.
Use the command bar at the bottom of the screen to perform tasks in programs. The command bar includes menu names, icons, and the input panel icon. To create a new item in the current program, tap New. To see the name of an icon, tap and hold the stylus on the icon. Drag the stylus off the icon so that the command is not carried out.
Notes Create handwritten or typed notes, drawings, or recordings.
Tasks Keep track of your tasks.
Pocket Excel
Create new workbooks or view and edit Excel workbooks that you created on your computer.
MSN Messenger Send and receive instant messages with your MSN Messenger contacts.
Pocket Word
Create new documents or view and edit Word documents that you created on your computer.
Icon Program Description
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38 Using Windows Mobile 2003 Software for Pocket PC
Pop-Up Menus With pop-up menus, you can quickly select an action for an item. For example, you can use the pop-up menu in the contact list to delete a contact, make a copy of a contact, or send an e-mail message to a contact. The actions in the pop-up menus vary from program to program. To access a pop-up menu, tap and hold the stylus on an item name. When the menu appears, lift the stylus and tap the action you want to perform. To close the menu without performing an action, tap anywhere outside the menu.
navigation bar
Start menu
command bar
Using Windows Mobile 2003 Sof tware for Pocket PC 39
Finding and Organizing Information The Find feature on your device helps you to quickly locate information.
On the Start menu, tap Find. Enter the item that you want to find, select a data type from the drop-down menu, and then tap Go to start the search.
You can also use the File Explorer to find files on your device and to organize your files into folders. On the Start menu, tap Programs and tap File Explorer.
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40 Using Windows Mobile 2003 Software for Pocket PC
Backing Up Data To prevent or minimize data loss, you should periodically back up the data stored on your device. Use ActiveSync to synchronize the files on your device with the files on your computer. You can also drag and drop files from your device to your computer using Windows Explorer. See the ActiveSync Help on your computer for additional information.
sort menu
folder location
41
Entering Information
Entering Text Using the Input Panel
Writing on the Screen
Drawing on the Screen
Recording a Message
Using My Text
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42 Entering Information
You have several options for entering information:
Use the input panel to enter typed text using the soft keyboard or another input method.
Write directly on the screen with the stylus.
Draw pictures on the screen with the stylus.
Speak into your device microphone to record a message.
Use Microsoft ActiveSync to synchronize or copy information from your computer to your device. For more information on ActiveSync, see ActiveSync Help on your computer.
Entering Text Using the Input Panel Use the input panel to enter information in any program on your device. You can type using the soft keyboard or write using Letter Recognizer, Block Recognizer, or Transcriber. The characters appear as typed text on the screen.
To show or hide the input panel, tap the input panel icon. Tap the arrow next to the input panel icon to change input methods.
When you use the input panel, your device anticipates the word you are typing or writing and displays it above the input panel. When you tap the displayed word, the word is inserted at the insertion point. The more you use your device, the more words it learns to anticipate.
input panel icon
Entering Information 43
To change word suggestion options, such as the number of words suggested:
1 Tap the Start button and tap Settings.
2 Tap the Personal tab, tap Input, and then tap the Word Completion tab.
3 Select the desired settings and tap OK.
Typing With the Soft Keyboard
1 Tap the arrow next to the input panel icon and tap Keyboard.
2 Tap the keys on the soft keyboard with your stylus.
Letter Recognizer
Letter Recognizer allows you to use your stylus to write letters on the screen as you would write them on paper.
suggested words
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44 Entering Information
NOTE: Letter Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Letter Recognizer.
1 Tap the arrow next to the input panel icon and tap Letter Recognizer.
2 With your stylus, write a letter between the lines that appear on the bottom of the screen.
The letters are converted to typed text on the screen. For specific instructions on using Letter Recognizer, tap the question mark next to the writing area.
NOTE: Tap Demo to learn the character strokes that the device can recognize.
Block Recognizer
Block Recognizer allows you to use character strokes that are similar to those used on other handheld devices.
NOTE: Block Recognizer is included with the English, French, German, Italian, and Spanish operating systems. Other versions do not support Block Recognizer.
1 Tap the arrow next to the input panel icon and tap Block Recognizer.
2 Using your stylus, write the appropriate character stroke in the box that appears at the bottom of the screen.
The character strokes are converted to typed text on the screen. For specific instructions on using Block Recognizer, tap the question mark next to the writing area.
NOTE: Tap Demo to learn the character strokes that the device can recognize.
Transcriber
Transcriber allows you to write anywhere on the screen using the stylus similar to the way that you would write on paper. Unlike Letter Recognizer and Block Recognizer, you can write a sentence or more, and then pause to let Transcriber change the written characters to typed characters.
Entering Information 45
NOTE: Transcriber is included with the English, French, and German operating systems. Other versions do not support Transcriber.
1 Tap the arrow next to the input panel icon and tap Transcriber.
2 With your stylus, write anywhere on the screen.
When you pause, Transcriber converts your written characters to typed characters. For specific instructions on using Transcriber, tap the question mark in the lower right hand corner of the screen.
Editing Typed Text
To edit or format typed text, you must select it first:
1 Drag the stylus across the text that you want to select.
2 Tap and hold the selected text.
3 Tap the appropriate editing command in the pop-up menu.
You can also tap Edit at the bottom of the screen to select editing commands.
Writing on the Screen In any program that accepts written text, such as the Notes program and the Notes tab in some programs, you can use your stylus to write directly on the screen. You can edit and format what you have written and convert the information to text at a later time.
NOTE: Some programs that accept written text may not have the pen icon. See the documentation for that program to find out how to switch to writing mode.
To write on the screen, tap the pen icon to switch to writing mode. This action displays lines on the screen to help you write.
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46 Entering Information
Editing Written Text
To edit or format written text, you must select it first:
1 Tap the pen icon to deselect it.
2 Drag the stylus across the text that you want to select.
3 Tap and hold the selected text.
4 Tap the appropriate editing command in the pop-up menu.
You can also tap Edit at the bottom of the screen to select editing commands.
5 Tap the pen icon to switch back to writing mode.
To convert written text to print-style text, tap Tools and tap Recognize.
pen icon
Entering Information 47
If you want to convert only certain words, select them before tapping Recognize (or tap and hold the selected words and then tap Recognize on the pop-up menu). If a word is not recognized, it is not converted to print- style text.
If the conversion is incorrect, you can select different words from a list of alternatives or return to the original written text:
1 Tap and hold the incorrect word.
2 On the pop-up menu, tap Alternates.
A menu with a list of alternative words appears.
3 Tap the correct word, or tap the written text at the top of the menu to return to the original written text.
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48 Entering Information
Tips for getting good recognition:
Write neatly.
Write on the lines and draw descenders below the line. Write the cross of the "t" and apostrophes below the top line so that they are not confused with the word above. Write periods and commas above the line.
For better recognition, try changing the zoom level to 300 percent using the Tools menu.
Write the letters of a word closely and leave big gaps between words so that the device can easily determine where words begin and end.
Hyphenated words, foreign words that use special characters such as accents, and some punctuation cannot be converted.
You cannot add written text to a word to change it after the word has been recognized. You must delete the written word and write the new word.
alternate words
Entering Information 49
Drawing on the Screen You can draw on the screen the same way that you write on the screen; however, selecting and editing drawings is different than selecting and editing written text. For example, selected drawings can be resized, while written text cannot.
Creating a Drawing
NOTE: To zoom in or out on your drawing, tap Tools and tap a zoom level.
Cross three ruled lines on your first stroke. A drawing box appears. Subsequent strokes that touch or are inside of the drawing box become part of the drawing. Drawings that do not cross three ruled lines are treated as written text.
drawing box
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50 Entering Information
Editing a Drawing
To edit or format a drawing, you must select it first:
1 Tap and hold the stylus on the drawing until the selection handle appears.
To select multiple drawings, deselect the pen icon and drag to select the drawings.
2 Tap and hold the selected drawing and tap an editing command on the pop-up menu.
3 You can cut, copy, and paste selected drawings by tapping and holding the selected drawing and then tapping an editing command on the pop-up menu.
You can also tap Edit at the bottom of the screen to select editing commands.
To resize a drawing, ensure that the Pen icon is not selected, and drag a selection handle.
Recording a Message In any program where you can write or draw on the screen, you can also quickly capture thoughts, reminders, and phone numbers by recording a message. In Calendar, Tasks, and Contacts, you can include a recording in the Notes tab. In the Notes program, you can either create a stand-alone recording or include a recording in a written note. If you want to include the recording in a note, open the note first. In the Inbox program, you can add a recording to an e-mail message.
To record a message:
1 Hold the microphone near your mouth or other source of sound.
2 Press and hold the Record button on the side of your device until it beeps.
3 While holding down the Record button, make your recording.
4 To stop recording, release the Record button.
The device beeps twice. The new recording appears in the note list or as an embedded icon.
Entering Information 51
NOTE: You can also make a recording by tapping the Record icon on the Recording toolbar.
To play a recording, tap the name of the recording in the list or tap the speaker icon in the note.
Using My Text When using Inbox or MSN Messenger, use My Text to quickly insert preset or frequently used messages. To insert a message, tap My Text and tap a message.
NOTE: You can add text to a My Text message after you insert the message.
To edit a My Text message:
1 In Inbox or MSN Messenger, tap Tools.
2 Tap Edit My Text Messages.
3 Make the changes and tap OK.
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52 Entering Information
53
Adjusting Settings
Personal Tab
System Tab
Connections Tab
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54 Adjusting Settings
You can adjust the device settings to suit the way you work. To see available options, tap the Start button and tap Settings.
NOTE: Depending on the features of your device, you might have additional tabs and additional items on the tabs.
See Pocket PC Help on your device for additional information on adjusting settings (tap the Start button and tap Help).
Personal Tab Buttons Assign the programs that launch when you press the
hardware buttons.
Input Adjust the settings for input method, word completion, and other options.
Menus Add or remove items from the Start menu.
Navigator Button Configure your device to allow you to press the center of the navigator button to perform functions similar to pressing
Owner Information Enter your contact information.
Password Set a password to protect the data stored on your device.
Sounds & Notification Adjust the volume and set notifications. See "Notifications" on page 74 for more information.
Today Customize the look and the information that is displayed on the Today screen.
System Tab About Find information about Microsoft Windows Mobile 2003
Software for Pocket PC and your device.
Brightness Adjust the brightness settings to conserve power.
Certificates View or delete certificates stored on your device. Certificates help establish your identity and the identity of other computers to prevent unauthorized users from accessing your data.
Clock Change the time or set the alarm.
Microphone Adjust the microphone gain.
Adjust ing Sett ings 55
Power Check the battery or charge status. Set the amount of time that the device can remain idle before it turns off.
Regional Settings View and change the formatting for regional settings, such as currency, time, and date.
Remove Programs Remove programs from your device. For more information, see "Adding and Removing Programs" on page 75.
Screen Adjust the screen if your device is not responding accurately to taps.
Switcher Bar Adjust the settings of the Switcher Bar program launcher utility.
System Information View technical information about your device.
Connections Tab Beam Receive infrared beams from other devices.
Bluetooth Turn the Bluetooth radio on and off, and create and edit bonded devices. By default, the Bluetooth radio is off.
Connections Add and configure modem or server connections.
Wireless Ethernet Configure your network adapter settings.
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56 Adjusting Settings
57
Using Microsoft ActiveSync
About ActiveSync
Installing and Using ActiveSync
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58 Using Microsoft ActiveSync
About ActiveSync You can synchronize the information on your computer with the information on your device with ActiveSync. Synchronization compares the data on your device with the data on your computer and updates both with the most recent information. For example:
Keep Microsoft Pocket Outlook data up-to-date by synchronizing your device with Microsoft Outlook data on your computer.
Synchronize Microsoft Word and Microsoft Excel files between your device and your computer. Your files are automatically converted to the correct format.
NOTE: By default, ActiveSync does not automatically synchronize all types of information. You can change ActiveSync options to synchronize specific types of information.
With ActiveSync, you can also:
Back up and restore your device data.
Copy (rather than synchronize) files between your device and your computer.
Select a synchronization mode to control when synchronization occurs. For example, you can synchronize continuously or only when you select the synchronize command.
Select which information types are synchronized and control how much data is synchronized. For example, you can choose how many weeks of past appointments you want synchronized.
To synchronize your data, you need both the Microsoft Windows and Pocket PC versions of ActiveSync. You must install the Windows version of ActiveSync on your computer using the Dell Companion CD. The Pocket PC version is already installed on your device.
NOTE: Before connecting your device to a computer for the first time, ensure that you install ActiveSync on the computer from the Dell Companion CD.
Using Microsof t ActiveSync 59
Installing and Using ActiveSync To install ActiveSync:
1 Insert the Dell Companion CD.
2 Click the yellow triangle to access the main menu.
3 Click Start Here.
4 Click Install ActiveSync and follow the instructions on the screen.
After the installation is complete, the ActiveSync Setup Wizard helps you to connect your device to your computer, set up a partnership so that you can synchronize information between your device and your computer, and customize your synchronization settings. Your first synchronization process automatically begins when you complete the wizard.
During your first synchronization, information that was stored in Outlook on your computer is copied to Calendar, Contacts, and Tasks on your device.
After you set up ActiveSync and complete the first synchronization process, you can initiate synchronization from your device. To switch to ActiveSync on your device, tap the Start button and tap ActiveSync. If you have a wireless LAN card, you can synchronize remotely from your device.
To find information on using ActiveSync on your device, open ActiveSync on your device, tap the Start button, and then tap Help.
To find information on using ActiveSync on your computer, open ActiveSync on your computer, and click Help Microsoft ActiveSync Help.
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60 Using Microsoft ActiveSync
61
Scheduling and Communicating
About Microsoft Pocket Outlook
Calendar
Contacts
Tasks
Notes
Inbox
Notifications
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62 Scheduling and Communicating
About Microsoft Pocket Outlook Pocket Outlook includes Calendar, Contacts, Tasks, Inbox, and Notes. You can use these programs individually or together. For example, e-mail addresses stored in Contacts can be used to address e-mail messages in Inbox.
Using Microsoft ActiveSync, you can synchronize information in Microsoft Outlook or Microsoft Exchange on your computer with your device. You can also synchronize this information directly with an Exchange server. Each time you synchronize, ActiveSync compares the changes you made on your device and computer or server and updates both computers with the latest information. For information on using ActiveSync, see ActiveSync Help on your computer.
You can switch to any of the following programs through the Start menu.
Calendar Use Calendar to schedule appointments, including meetings and other events. You can check your appointments in one of several views (Agenda, Day, Week, Month, and Year) and easily switch views by using the view menu. Tap the today icon to view the current date.
Scheduling and Communicating 63
NOTE: To customize Calendar, such as changing the first day of the week, tap Tools and tap Options.
To create an appointment:
1 In the Day or Week view, tap the desired date and time for the appointment.
2 Tap New.
3 Tap a field to select it, and enter a description and a location using the input panel.
4 If necessary, tap the date and time to change them.
5 To see all available fields, tap the input panel icon to hide it. Enter the remaining information, if necessary.
today icon
view menu input panel icon
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64 Scheduling and Communicating
6 To add notes, tap the Notes tab.
You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
7 When you have finished entering information, tap OK to return to the calendar.
To receive a notification for an appointment, select Remind me in the appointment settings. You can configure notifications through the Sounds & Notifications icon. For more information, see "Notifications" on page 74.
Using the Summary Screen
When you tap an appointment in Calendar, a summary screen displays. To change the appointment, tap Edit.
Creating Meeting Requests
You can use Calendar to set up meetings with users of Outlook or Pocket Outlook. The meeting request is automatically created when you synchronize Inbox or when you connect to your e-mail server. To set how you want meeting requests sent, tap Tools and tap Options. If you send and receive e-mail messages through ActiveSync, select ActiveSync.
To schedule a meeting:
1 Create an appointment.
2 On the Appointment tab, tap the input panel to hide it, and then tap Attendees.
The Attendees field lists the e-mail addresses that you have entered in Contacts.
3 Select the meeting attendees.
The meeting notice is created automatically and placed in the Outbox folder.
For more information on sending and receiving meeting requests, tap the Start button, tap Help, and then tap Calendar or Inbox.
Scheduling and Communicating 65
Contacts Use Contacts to maintain a list of your friends and colleagues. You can quickly share Contacts information with other device users using the infrared port.
NOTE: To change the way information is displayed in the list, tap Tools and tap Options.
To create a contact:
1 Tap the Start button and tap Contacts.
2 Tap New.
3 Using the input panel, enter a name and other contact information. Scroll down to see all available fields.
search field
category
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66 Scheduling and Communicating
4 To assign the contact to a category, tap Categories and select a category from the list.
In the contact list, you can display contacts by category.
5 To add notes, tap the Notes tab. You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
6 When you have finished entering information, tap OK to return to the calendar.
Finding a Contact
You can find a contact using one of the following methods:
In Contacts, enter a contact name in the field under the navigation bar. To show all contacts, clear text from the box or tap the arrow to the right of the box.
In Contacts, tap the category list (labeled All Contacts by default) and select a category. To show all contacts again, tap All Contacts. To view a contact not assigned to a category, select None.
To view the names of companies your contacts work for, tap View in the contact list and tap By Company. The number of contacts that work for that company is displayed to the right of the company name.
Tap the Start button, tap Find, and then enter the contact name. In the Type drop-down menu, tap Contacts, and then tap Go.
Using the Summary Screen
When you tap a contact in the contact list, a summary screen is displayed. To change the contact information, tap Edit.
Tasks
NOTE: To change the way information is displayed in the list, tap Tools and tap Options.
Use Tasks to keep a list of things that you need to do.
Scheduling and Communicating 67
To create a task:
1 Tap the Start button and tap Tasks.
2 Tap New.
3 Enter a description using the input panel.
4 If necessary, enter a start date and due date or other information by first tapping the field. Tap the input panel icon to hide it to see all available fields.
5 To assign the task to a category, tap Categories and select a category from the list. In the task list, you can display tasks by category.
6 To add notes, tap the Notes tab. You can enter text, draw, or create a recording. For more information on creating notes, see "Notes" on page 68.
7 When you have finished entering information, tap OK to return to the calendar.
sort menu
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68 Scheduling and Communicating
NOTE: To quickly create a task with only a subject, tap Tools and tap Entry Bar. Tap Tap here to add a new task, and enter your task information.
Notes Quickly capture thoughts, reminders, ideas, drawings, and phone numbers with Notes. You can create a written note or a recording. You can also include a recording in a note. If a note is open when you create the recording, it is included in the note as an icon. If a note is not open, the recording is saved as a stand-alone recording.
record icon
pen icon
input panel icon
Scheduling and Communicating 69
To create a note:
1 Tap the Start menu and tap Notes.
2 Tap New.
3 Create your note by writing, drawing, typing, or recording. For more information on using the input panel, writing and drawing on the screen, and creating recordings, see "Entering Information" on page 41.
Inbox Use Inbox to send and receive e-mail messages:
Synchronize e-mail messages using Exchange or Outlook on your computer.
Send and receive e-mail messages by connecting directly to an e-mail server through an ISP or a network.
Synchronizing E-Mail Messages
You can synchronize e-mail messages along with the rest of your data if you enable Inbox synchronization in ActiveSync. For information on enabling Inbox synchronization, see ActiveSync Help on your computer.
NOTE: You can also synchronize e-mail messages with your computer from a remote location. For more information, see "Getting Connected" on page 99.
During synchronization:
Messages are copied from the e-mail folders of Exchange or Outlook on your computer to the ActiveSync folder in Inbox on your device. By default, you receive:
Messages from the past 3 days
The first 100 lines of each message
File attachments of less than 100 KB in size
E-mail messages in the Outbox folder on your device are transferred to Exchange or Outlook on your computer, and then sent from those programs.
E-mail messages in subfolders on your computer must be selected in ActiveSync to be transferred.
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70 Scheduling and Communicating
Connecting Directly to an E-Mail Server
In addition to synchronizing e-mail messages with your computer, you can send and receive e-mail messages by connecting to an e-mail server using a modem or network card connected to your device. You need to set up a remote connection to a network or an ISP, and a connection to your e-mail server. For more information, see "Getting Connected" on page 99.
When you connect to the e-mail server:
New messages are downloaded to the device Inbox folder.
Messages in the device Outbox folder are sent.
Messages that have been deleted on the e-mail server are removed from the device Inbox folder.
Messages that you receive directly from an e-mail server are linked to your e- mail server rather than to your computer. When you delete a message on your device, it is also deleted from the e-mail server the next time you connect depending on the settings you selected in ActiveSync.
When you are working online, you read and respond to messages while connected to the e-mail server. Messages are sent as soon as you tap Send, which saves space on your device.
After you have downloaded new message headers or partial messages, you can disconnect from the e-mail server and then decide which messages to download completely. The next time you connect, Inbox downloads the messages you have marked for retrieval and sends the messages you have composed.
Using the Message List
Messages you receive are displayed in the message list. By default, the most recently received messages are displayed first in the list.
When you receive a message, tap to open it. Unread messages are displayed in bold.
Scheduling and Communicating 71
When you connect to your e-mail server or synchronize with your computer, you receive by default:
Messages from the last 5 days
The first 100 lines of each new message
File attachments of less than 100 KB in size
The original messages remain on the e-mail server or your computer. You can mark the messages that you want to retrieve in full during your next synchronization or e-mail server connection. In the message list, tap and hold the message that you want to retrieve. On the pop-up menu, tap Mark for Download. The icons in the Inbox message list indicate message status.
delete icon
forward icon
previous/next message
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You specify your downloading preferences when you set up the service or select your synchronization options. You can change the settings at any time:
Change options for Inbox synchronization using ActiveSync options. For more information, see ActiveSync Help on your computer.
Change options for direct e-mail server connections in Inbox on your device. Tap Tools and tap Options. On the Account tab, tap the service that you want to change. Tap and hold the service and select Delete to remove a service.
Composing Messages
To compose a message:
1 Tap the Start button and tap Inbox.
2 Tap New.
Contacts icon
record icon
Scheduling and Communicating 73
3 In the To field, enter an e-mail of one or more recipients, separating them with a semicolon. Or tap the Contacts icon to select names from the contact list.
NOTE: All e-mail addresses entered in the e-mail fields in Contacts appear in the Address Book.
4 Compose your message. To enter preset or frequently used messages, tap My Text and select a message.
5 Tap Send when you have finished the message.
If you are working offline, the message is moved to the Outbox folder and sent the next time you connect.
Managing E-Mail Messages and Folders
By default, messages are displayed in one of five folders for each service you have created: Inbox, Deleted Items, Drafts, Outbox, or Sent Items. The Deleted Items folder contains messages that have been deleted on the device. The behavior of the Deleted Items and Sent Items folders depends on the options you have selected.To change the options, tap Tools in the message list and tap Options. On the Message tab, select your options.
To create a new folder, tap Tools, and tap Manage Folders. To move a message to another folder, tap and hold the message in the message list and tap Move to on the pop-up menu.
Folder Behavior With a Direct Connection to an E-Mail Server
The behavior of the folders you create depends on whether you use ActiveSync, POP3, or IMAP4.
If you use ActiveSync, e-mail messages in the Inbox folder in Outlook are automatically synchronized with your device. You can select to synchronize additional folders by designating them for ActiveSync. The folders you create and the messages you move are then mirrored on the server. For example, if you move messages from the Inbox folder to a folder named Family, and you have designated Family for synchronization, the server creates a copy of the Family folder and copies the messages into that folder. You can then read the messages while away from your computer.
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74 Scheduling and Communicating
If you use POP3 and you move e-mail messages to a folder you created, the link is broken between the messages on the device and their copies on the e-mail server. The next time you connect, the e-mail server detects that the messages are missing from the device Inbox and deletes them from the server. This prevents you from having duplicate copies of a message. However, you no longer have access to messages that you move to folders created from anywhere except the device.
If you use IMAP4, the folders you create and the e-mail messages you move are mirrored on the server. Therefore, messages are available to you any time you connect to your e-mail server, whether it is from your device or computer. This synchronization of folders occurs whenever you connect to the server, create new folders, or rename/delete folders when connected.
Notifications You can set your device to remind you when you have something to do. For example, if you have set up an appointment in Calendar, a task with a due date in Tasks, or an alarm in Clock, you are notified in one of the following ways:
A message box appears on the screen.
A sound, which you can specify, is played.
A light flashes on your device.
To configure the reminders and sounds for your device:
1 Tap the Start button and tap Settings.
2 On the Personal tab, tap Sounds & Notifications.
Volume tab Adjust the volume and enable sounds.
Notifications tab Set notifications for specific events.
75
Adding and Removing Programs
Adding Programs Using Microsoft ActiveSync
Downloading Programs From the Internet
Adding a Program to the Start Menu
Removing Programs
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76 Adding and Removing Programs
Programs that were already installed when you received your device are stored in ROM. You cannot remove these programs, and you never accidentally lose ROM contents. ROM programs can be updated using installation programs with the *.xip extension. You can save data to either ROM or RAM.
You can install any program created for your device as long as your device has sufficient memory. The most popular place to find software for your device is on the Microsoft Windows Mobile 2003 Software for Pocket PC website: www.microsoft.com/windowsmobile.
Adding Programs Using Microsoft ActiveSync
You need to install the appropriate software for your device on your computer before installing software on your device. See "Using Microsoft ActiveSync" on page 57 for more information.
1 Determine your device and processor type so that you know which version of the software to install:
a Tap the Start button and tap Settings.
b On the System tab, tap About.
c From the Version tab, record the processor information.
2 Download the software to your computer (or insert the CD or floppy disk that contains the software into your computer). You may see a single *.xip, *.exe, or *.zip file, a Setup.exe file, or several versions of files for different device types and processors. Ensure that you select the program designed for the Pocket PC and your device processor type.
3 Read any installation instructions, readme files, or documentation that comes with the program. Many programs provide special installation instructions.
4 Connect your device to your computer.
5 Double-click the *.exe file.
If the file is an installer file, the installation wizard begins. Follow the directions on the screen. Once the software has been installed on your
Adding and Removing Programs 77
computer, the installer automatically transfers the software to your device.
If the file is not an installer file, you receive an error message stating that the program is valid but that it is designed for a different type of computer. You need to move this file to your device. If you cannot find any installation instructions for the program in the readme file or documentation, use ActiveSync Explore to copy the program file to the Program Files folder on your device. For more information on copying files using ActiveSync, see ActiveSync Help on your computer.
To open a program after the installation is complete, tap the Start button, tap Programs, and then tap the program icon.
Downloading Programs From the Internet 1 Determine your device and processor type so that you know which
version of the software to install:
a Tap the Start button and tap Settings.
b On the System tab, tap About.
c From the Version tab, record the processor information.
2 Using Pocket Internet Explorer, download the program to your device. You may see a single *.xip, *.exe or *.zip file, a Setup.exe file, or several versions of files for different device types and processors. Ensure that you select the program designed for the Pocket PC and your device processor type.
3 Read any installation instructions, readme files, or documentation that comes with the program. Many programs provide special installation instructions.
4 Tap the file, such as a *.xip or *.exe file.
The installation wizard begins. Follow the directions on the screen.
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78 Adding and Removing Programs
Adding a Program to the Start Menu 1 Tap the Start button and tap Settings.
2 Tap Menus, tap the Start Menu tab, and then tap the check box for the program.
If the program is not listed, you can either use File Explorer on the device to move the program to the Start Menu folder, or use ActiveSync on the computer to create a shortcut to the program and place the shortcut in the Start Menu folder.
Using File Explorer on the Device
1 Tap the Start button, tap Programs, and tap File Explorer.
2 Locate the program. Tap the folder list (labeled My Documents by default) and then tap My Device to see a list of all folders on the device.
3 Tap and hold the program name and tap Cut on the pop-up menu.
4 Open the Start Menu folder located in the Windows folder.
5 Tap and hold a blank area of the window, and tap Paste on the pop-up menu.
The program now appears on the Start menu. For more information on using File Explorer, see "Finding and Organizing Information" on page 39.
Using ActiveSync on the Computer
Use Explorer in ActiveSync to explore your device files and locate the program. Right-click the program and click Create Shortcut. Move the shortcut to the Start Menu folder in the Windows folder. The shortcut now appears on the Start menu. For more information, see ActiveSync Help on your computer.
Adding and Removing Programs 79
Removing Programs 1 Tap the Start button and tap Settings.
2 Tap the System tab and tap Remove Programs.
If the program does not appear in the list of installed programs, use File Explorer on your device to locate the program.
3 Tap and hold the name of the program, and tap Delete on the pop-up menu.
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81
Using Companion Programs
Microsoft Pocket Word
Pocket Excel
MSN Messenger
Windows Media Player for Pocket PC
Microsoft Reader
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82 Using Companion Programs
The companion programs include Microsoft Pocket Word, Microsoft Pocket Excel, Microsoft Money, Windows Media Player for Pocket PC, and Microsoft Reader.
To switch to a companion program on your device, tap the Start button, tap Programs, and then tap the program name.
Microsoft Pocket Word Pocket Word works with Microsoft Word on your computer to give you easy access to copies of your documents. You can create new documents on your device, or you can copy documents from your computer to your device. Synchronize documents between your computer and your device so that you have the most up-to-date content in both locations.
Use Pocket Word to create documents, such as letters, meeting minutes, and travel reports. To create a new file:
1 Tap the Start button Programs Pocket Word.
2 Tap New.
A blank document appears. Or, if you selected a template for new documents in the Options dialog box, the template appears with appropriate text and formatting already provided.
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You can open only one document at a time. If you open a second document, you are asked to save the first one. You can create, save, or edit a document in a variety of formats, including Word (.doc), Pocket Word (.psw), Rich Text Format (.rtf), and Plain Text (.txt).
Pocket Word contains a list of the files stored on your device. Tap a file in the list to open it. To delete, make copies of, or send files, tap and hold a file in the list. Then select the appropriate action in the pop-up menu.
You can enter information in Pocket Word in one of four modes: typing, writing, drawing, or recording. These modes are displayed on the View menu. Each mode has its own toolbar, which you can show and hide by tapping the Show/Hide Toolbar icon on the command bar.
formatting toolbar
show/hide formatting toolbar
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84 Using Companion Programs
To change the zoom magnification, tap View, tap Zoom, and then select the percentage that you want. Select a higher percentage to enter text and a lower percentage to see more of your document.
If you are opening a Word document created on a computer, select Wrap to Window on the View menu so that you can see the entire document.
Pocket Excel Pocket Excel works with Microsoft Excel on your computer to give you easy access to copies of your workbooks. You can create new workbooks on your device, or you can copy workbooks from your computer to your device. Synchronize workbooks between your computer and your device so that you have the most up-to-date content in both locations.
Use Pocket Excel to create workbooks, such as expense reports and mileage logs. To create a new file:
1 Tap the Start button Programs Pocket Excel.
2 Tap New.
A blank workbook appears. Or, if you selected a template for new workbooks in the Options dialog box, the template appears with appropriate text and formatting already provided.
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You can open only one workbook at a time. If you open a second workbook, you are asked to save the first one. You can create, save, or edit a workbook in a variety of formats, including Pocket Excel (.pxl) and Excel (.xls).
Pocket Excel contains a list of the files stored on your device. Tap a file in the list to open it. To delete, make copies of, or send files, tap and hold a file in the list. Then select the appropriate action from the pop-up menu.
Pocket Excel provides fundamental spreadsheet tools, such as formulas, functions, sorting, and filtering. To display the toolbar, tap View and tap Toolbar.
show/hide formatting toolbar
formatting toolbar
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86 Using Companion Programs
If your workbook contains sensitive information, you can protect it with a password. To set a password, open the workbook, tap Edit, and then tap Password. Every time you open the workbook, you need to enter the password, so choose one that is easy for you to remember but difficult for others to guess.
Tips for Working in Pocket Excel
Use the following tips when working in large worksheets in Pocket Excel:
Tap View and tap Full Screen to see as much of your worksheet as possible. To exit full-screen mode, tap Restore.
Show and hide window elements. Tap View and then tap the elements that you want to show or hide.
Freeze panes on a worksheet. First select the cell where you want to freeze panes. Tap View and tap Freeze Panes. You might want to freeze the top and leftmost panes in a worksheet to keep row and column labels visible as you scroll through a sheet.
Split panes to view different areas of a large worksheet. Tap View and tap Split. Drag the split bar to where you want it. To remove the split, tap View and tap Remove Split.
Show and hide rows and columns. To hide a row or column, select a cell in the row or column you want to hide. Tap Format, tap Row or Column, and then tap Hide. To show a hidden row or column, tap Tools, tap Go To, and then type a reference that is in the hidden row or column. Then tap Format, tap Row or Column, and then tap Unhide.
For more information on using Pocket Excel, tap the Start button and tap Help.
MSN Messenger With the MSN Messenger instant message program, you can:
See who is online.
Send and receive instant messages.
Have instant message conversations with groups of contacts.
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To use MSN Messenger, you must have a Microsoft Passport account or a Microsoft Exchange e-mail account. You must have a Passport to use MSN Messenger Service. If you have a Hotmail or MSN account, you already have a Passport. Once you have obtained either a Microsoft Passport or a Microsoft Exchange account, you are ready to set up your account.
NOTE: Sign up for a Microsoft Passport account at www.passport.com. Get a free Microsoft Hotmail e-mail address at www.hotmail.com.
To switch to MSN Messenger, tap the Start button Programs MSN Messenger.
Setting Up
Before you can connect, you must enter Passport or Exchange account information.
To set up an account and sign in:
1 Tap the Start button Programs MSN Messenger.
2 Tap Tools and tap Options.
3 On the Accounts tab, enter your Passport or Exchange account information.
4 To sign in, tap the sign-in screen and enter your e-mail address and password.
Working With Contacts
The MSN Messenger window shows all of your messenger contacts at a glance, divided into Online and Not Online categories. From this view, while connected, you can chat, send an e-mail, block the contact from chatting with you, or delete contacts from your list using the pop-up menu.
NOTE: If you already use MSN Messenger on your computer, your contacts show up on your device without having to be added.
To see others online without them seeing you, tap Tools My Status Appear Offline.
If you block a contact, you appear offline but remain on the blocked contact's list. To unblock a contact, tap and hold the contact, and then tap Unblock on the pop-up menu.
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88 Using Companion Programs
Chatting With Contacts
Tap a contact name to open a chat window. Enter your message in the text entry area at the bottom of the screen or tap My Text to enter a preset message, and then tap Send.
To invite another contact to a multiuser chat, tap Tools, tap Invite, and then tap the contact you want to invite.
To switch back to the main window without closing a chat, tap the Contacts icon. To revert back to your chat window, tap Chats, and select the person with whom you were chatting.
To know if the contact you are chatting with is responding, look for the message under the text entry area.
For more information on using MSN Messenger, tap the Start button and tap Help.
Windows Media Player for Pocket PC Use Windows Media Player for Pocket PC to play digital audio and video files that are stored on your device or on a network. To switch to Media Player for Pocket PC, tap the Start button Programs Windows Media.
Use Windows Media Player on your computer to copy digital audio and video files to your Pocket PC. You can play Windows Media and MP3 files on your Pocket PC.
For more information about using Windows Media Player for Pocket PC, tap the Start button and tap Help.
Microsoft Reader Use Reader to read eBooks on your device. Download books to your computer from your favorite eBook website. Then use ActiveSync to copy the book files to your activated device. The books appear in the Reader Library. Tap the name of a book in the list to open it.
With Reader, you can:
Page through the book by using the up/down control on your device or by tapping the page number on each page.
Using Companion Programs 89
Annotate the book with highlighting, bookmarks, notes, and drawings.
Search for text and look up definitions for words.
The Guidebook contains all the information you need to use the software. To open the Guidebook, tap Help on the Reader command bar. Or, on a book page, tap and hold the book title, and then tap Help on the pop-up menu.
To switch to Microsoft Reader, tap the Start button Programs Microsoft Reader.
Using the Library
The Library displays a list of all books stored on your device or storage card. To open the Library:
On the Reader command bar, tap Library.
On a book page, tap the book title, and then tap Library on the pop-up menu.
book list
scroll through list
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90 Using Companion Programs
Reading a Book
Each book consists of a cover page, an optional table of contents, and the pages of the book. Navigation options are listed at the bottom of the cover page.
The first time you open a book, you might want to go to the first page or to the table of contents, if available. Subsequently, whenever you open the book, you are automatically taken to the last page read.
In addition to text, each book page includes a page number and book title. You can also page through a book by using the up/down control on your device.
Using Reader Features
Reading a book electronically gives you several options not available with paper books. The options are available from any book page.
previous/next page
navigation options
Using Companion Programs 91
Select text by dragging across the text on the page. Then tap an option on the pop-up menu:
Add Bookmark When you add a bookmark to a book, a color-coded bookmark icon appears in the right margin. You can add multiple bookmarks to a book. From anywhere in the book, tap the bookmark icon to go to the bookmarked page.
Add Highlight When you highlight text, it appears with a colored background.
Add Text Note When you attach a note to text, you enter the text in a note pad that appears on top of the book page. A note icon displays in the left margin. To show or hide the note, tap the icon.
Add Drawing When you add a drawing, a drawing icon appears on the page. Draw by dragging your stylus.
Find Tap Find on the pop-up menu to find text in a book. Enter the word that you want to search for and tap a Find option. Reader highlights text found on the page. To close Find, tap outside the box. To return to your original page, tap the title and tap Return on the pop- up menu.
Copy Text You can copy text from books that support this feature into any program that accepts text. On a book page, select the text you want to copy. Then tap Copy Text on the pop-up menu. The text can be pasted into the program of your choice.
To see a list of a book's annotations, including bookmarks, highlights, text notes, and drawings, tap Annotations in the navigation menu. You can tap an entry in the list to go to the annotated page.
Removing a Book
When you finish reading a book, you can delete it to conserve space on your device. If a copy of the book is stored on your computer, you can download it again at any time.
To remove a book from your device, tap and hold the title in the Library list, and tap Delete on the pop-up menu.
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93
Using Microsoft Pocket Internet
Explorer
Mobile Favorites
Using AvantGo Channels
Browsing Mobile Favorites and the Web
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94 Using Microsoft Pocket Internet Explorer
Use Pocket Internet Explorer to view Web or WAP pages:
During synchronization with your computer, download your favorite links and mobile favorites that are stored in the Mobile Favorites subfolder in Internet Explorer on your computer.
Connect to an Internet service provider (ISP) or network and browse the Web. For more information on connecting to the Internet, see "Getting Connected" on page 99.
When the device is connected to an ISP or network, you can also download files and programs from the Internet or intranet.
To switch to Pocket Internet Explorer, tap the Start button and tap Internet Explorer.
Mobile Favorites If you are using Microsoft Internet Explorer 5.0 or later on your computer, you can download mobile favorites to your device. Synchronizing mobile favorites downloads Web content to your device so that you can view pages while you are disconnected from your ISP and computer. Use the Internet Explorer plug-in installed with Microsoft ActiveSync to create mobile favorites quickly.
To create a mobile favorite on your computer and download it to your device:
1 On your computer, open Internet Explorer and click Tools Create Mobile Favorite.
2 To change the link name, enter a new name in the Name box.
3 Specify an update schedule next to Update (optional).
4 Click OK.
Internet Explorer downloads the latest version of the page to your computer.
5 In Internet Explorer on the computer, right-click the mobile favorite and click Properties.
6 On the Download tab, specify the number of levels deep you want to download. To conserve device memory, go only one level deep.
Using Microsof t Pocket Internet Explorer 95
7 Synchronize your device and computer.
Mobile favorites that are stored in the Mobile Favorites folder in Internet Explorer are downloaded to your device.
If you did not specify an update schedule in step 3, you need to manually download content to keep the information updated on your computer and device. Before synchronizing with your device, click Tools in Internet Explorer on your computer and click Synchronize. The date in the Last Updated column was the last time content was downloaded to the computer. You can manually download content, if necessary.
NOTE: You can add an icon to the Internet Explorer toolbar for creating mobile favorites. In Internet Explorer on your computer, click ViewToolbars, and then click Customize.
Conserving Memory
Mobile favorites take up storage memory on your device. To minimize the amount of memory used:
Turn off pictures and sounds or stop some mobile favorites from being downloaded to the device in the Favorites settings in the ActiveSync options. For more information, see ActiveSync Help on your computer.
Limit the number of downloaded linked pages. In Internet Explorer on the computer, right-click the mobile favorite you want to change and click Properties. On the Download tab, specify 0 or 1 for the number of linked pages you want to download.
Mobile Favorites Folder
Only items stored in the Mobile Favorites subfolder (in the Favorites folder) in Internet Explorer on your computer are synchronized with your device. The folder was created automatically when you installed ActiveSync.
Favorite Links
During synchronization, the list of favorites in the Mobile Favorites folder on your computer is synchronized with Pocket Internet Explorer on your device. The computer and the device are updated with changes made to either list each time you synchronize. Unless you mark the favorite link as a
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96 Using Microsoft Pocket Internet Explorer
mobile favorite, only the link is downloaded to your deviceyou need to connect to your ISP or network to view the content. For more information on synchronization, see ActiveSync Help on your computer.
Using AvantGo Channels AvantGo is a free interactive service that gives you access to personalized content and thousands of popular websites. You subscribe to AvantGo channels directly from your device. Then synchronize your device and computer, or connect to the Internet to download the content. For more information, see the AvantGo website.
To sign up for AvantGo:
1 In ActiveSync options on your computer, turn on synchronization for the AvantGo information type.
2 In Pocket Internet Explorer on your device, tap Favorites to display your list of favorites.
3 Tap the AvantGo Channels link.
4 Tap Activate.
5 Follow the directions on the screen.
You need to synchronize your device with your computer and then tap the My Channels to complete the AvantGo setup.
When synchronization is complete, tap the AvantGo Channels link in your list of favorites to see a few of the most popular channels. To add or remove channels, tap the Add or Remove link.
Browsing Mobile Favorites and the Web You can use Pocket Internet Explorer to browse mobile favorites and channels that you have downloaded to your device without connecting to the Internet. You can also connect to the Internet through an ISP or a network connection and browse the Web.
Using Microsof t Pocket Internet Explorer 97
To view mobile favorites and channels:
1 Tap the favorites icon to display your list of favorites.
2 Tap the page you want to view.
The page that was downloaded the last time you synchronized with your computer appears. If the page is not on your device, the favorite is dimmed. You need to synchronize with your computer again to download the page to your device, or connect to the Internet to view the page.
To browse the Internet, set up a connection to your ISP or corporate network using Connections, as described in "Getting Connected" on page 99.
NOTE: To add a favorite link, go to the page that you want to add, tap and hold the page, and then tap Add to Favorites.
favorites icon
home icon
refresh icon
back icon
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98 Using Microsoft Pocket Internet Explorer
To connect to and browse the Internet:
Tap the favorites icon and tap the favorite you want to view.
Tap View and tap Address Bar. In the address bar that appears at the top of the screen, enter the Web address that you want to see and tap Go. Tap the arrow to select previously entered addresses.
99
Getting Connected
Using Infrared
Using Bluetooth
Using Wi-Fi (802.11b)
Creating a Modem Connection
Creating an Ethernet Connection
Creating a VPN Connection
Ending a Connection
Connecting Directly to an E-Mail Server
Getting Help on Connecting
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100 Getting Connected
You can use your device to exchange information with other mobile devices or with a computer, a network, or the Internet. You can use any of the following connection options:
Use the infrared (IR) port on your device to send and receive files between two devices. See the following section, "Using Infrared," for more information.
Connect to your Internet service provider (ISP). Once you are connected, you can send and receive e-mail messages by using Inbox, and view Web or WAP pages by using Microsoft Pocket Internet Explorer. The communication software for creating an ISP connection is already installed on your device. Your service provider provides software needed to install other services, such as paging and fax services.
Connect to the network at your company or organization where you work. Once you are connected, you can send and receive e-mail messages by using Inbox, view Web or WAP pages by using Pocket Internet Explorer, and synchronize with your computer.
Connect to your computer to synchronize remotely. Once you are connected, you can synchronize information such as your Pocket Outlook information. See Microsoft ActiveSync Help on your computer or Connections Help on the device for more information.
Using Infrared Using infrared, you can send and receive information, such as contacts and appointments, between two devices.
To send information:
1 Switch to the program where you created the item you want to send and locate the item in the list.
2 Align the infrared sensors so that they are unobstructed and within a close range.
3 Tap and hold the item, and tap Beam Item on the pop-up menu.
You can also send items (excluding folders) from File Explorer. Tap and hold the item you want to send, and tap Beam File on the pop-up menu.
Getting Connected 101
Using Bluetooth To configure a Bluetooth device in a Pocket PC environment:
1 From the lower-right corner of the Today screen, tap the Bluetooth icon, .
2 From the pop-up menu, select Bluetooth Manager.
3 To establish a Bluetooth connection, tap New.
4 Tap Explore a Bluetooth device.
5 Tap the remote Bluetooth device that you want to connect.
6 Tap the service that you want to use to create the connection.
7 Tap Finish to create the connection.
8 Tap and hold the connection created under My Shortcuts and tap Connect.
9 If the device to which you are trying to connect prompts you for a Passkey, enter the Passkey and tap OK.
NOTE: You need to get the passkey from the remote Bluetooth device.
An active Bluetooth connection is created and is ready to use.
NOTE: For more information about using Bluetooth, tap the Start button Help Bluetooth to access the Microsoft Help on your device.
Using Wi-Fi (802.11b) To configure the Wireless Network in a PocketPC environment:
1 Press the wireless button to enable the wireless capability on your device.
2 Tap the Start button Settings Connections tab. 3 To add, edit, or delete a profile, tap Wireless Ethernet.
4 On the Configure Wireless Networks screen, select one of the available network names.
NOTE: If the network name is not listed, you must add a configuration profile for each wireless network environment in which you want to use your (mobile) wireless client station. If you plan to use your wireless client station in multiple networking environments that require different configuration settings, you can
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102 Getting Connected
define dedicated profiles for each environment. For example, you can create a configuration profile for your office headquarters, a branch office, and your home or SOHO network.
a If there are none listed then tap Add New Settings... Type in the network name. If this will be Peer-to-Peer connection tap the "This is a device to computer (ad-hoc) connection" check box.
b Tap the Authentication tab if your connection does not require encryption.
To disable WEP, tap the Data encryption (WEP enabled) check box.
If you are using Network Authentication (Shared mode), tap the check box.
Tap the The key is provided for me automatically check box.
If you do require encryption and are provided with the key automatically, the The key is provided for me automatically check box, when selected, allows you to enter the encryption key yourself. You can enter key values in either Alphanumeric Value or Hexadecimal Value. The encryption key value is case-sensitive. Consult your LAN Administrator for the correct value.
If you are using IEEE 802.1x option you will first need to get a certificate through a non 802.1x enabled wireless network connected to a certificate server. Select or configure a non 802.1x enabled wireless network from the list.
Creating a Modem Connection 1 Obtain the following information from your ISP:
ISP dial-up access telephone number
Username and password
TCP/IP settings
Some ISPs require information in front of the username, such as MSN/username.
2 Install a modem card, or use a null modem cable and appropriate adapters to connect an external modem to your device through the serial port.
Getting Connected 103
3 Tap the Start button Settings Connections tab Connections.
4 Under My ISP or My Work Network, tap Add a new modem connection.
5 Enter a name for the connection, such as ISP Connection.
6 From the Select a modem list, select your modem type, and tap Next.
If your modem type does not appear, try reinserting the modem card. If you are using an external modem that is connected to your device with a cable, select Hayes Compatible on COM1.
7 Enter the access phone number and tap Next.
8 Enter your user name, password, and, if applicable, your domain.
NOTE: You should not need to change any settings in Advanced. Most ISPs now use a dynamically assigned address.
9 If the ISP you are connecting to does not use a dynamically assigned address, tap Advanced, tap the TCP/IP tab, and then enter the address.
10 Tap Next.
11 Select other appropriate options and tap Finish.
When you open Inbox, Pocket Internet Explorer, or MSN Messenger, your device automatically connects. Once you are connected, you can:
Send and receive e-mail messages using Inbox. Before you can use Inbox, you need to provide the information Inbox needs to communicate with the e-mail server. See "Connecting Directly to an E- Mail Server" on page 106 for more information.
See Web and WAP pages using Pocket Internet Explorer. For more information, see "Using Microsoft Pocket Internet Explorer" on page 93.
Send and receive instant messages with MSN Messenger. For more information, see "MSN Messenger" on page 86.
Creating an Ethernet Connection 1 Install the network card driver, if required.
See the documentation that came with your network card.
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104 Getting Connected
2 Insert the network card into your device.
If a network with a broadcast SSID is detected, the wireless
network icon, , and the New Network Detected bubble
appear in the navigation bar. Go to step 3.
If a network with a broadcast SSID is not detected, skip to step 4.
3 Tap The Internet or Work, depending to which type of network you are connecting. Your device automatically connects to the network.
NOTE: If multiple networks are detected, tap the network to which you want to connect, tap The Internet or Work, and tap Connect.
4 Tap the Start button Settings Connections tab Connections.
5 Tap the Wireless Ethernet icon.
6 On the Wireless tab, tap New Settings.
7 Enter the SSID next to Network Name, and select whether the network connects to the Internet or work.
8 Tap the Authentication tab to enable or disable WEP settings, depending on your network type.
9 Tap OK.
When your device successfully connects to the network, your connection status appears under Wireless Networks.
Creating a VPN Connection 1 Tap the Start button Settings Connections tab Connections.
2 Tap Add a new VPN server connection.
3 Enter a name for the connection, such as your company's name.
4 In the Host name/IP field, enter the VPN server name or IP address.
5 Next to VPN type, tap IPSec or PPTP, depending on the type of authentication that you want to use with your device.
If you are unsure about which option to select, ask your network administrator.
6 Tap Next.
7 Enter your username, password, and, if required, domain.
Getting Connected 105
8 Install the network card driver, if required.
See the documentation that came with your network card.
9 Insert the network card into your device.
If a network with a broadcast SSID is detected, the wireless
network icon, , and the New Network Detected bubble
appear in the navigation bar. Go to step 10.
If a network with a broadcast SSID is not detected, skip to step 11.
10 Tap The Internet.
NOTE: If multiple networks are detected, tap the network to which you want to connect, tap The Internet, and tap Connect.
11 Tap the Start button Settings Connections tab Connections.
12 Tap the Wireless Ethernet icon.
13 On the Wireless tab, tap New Settings.
14 Enter the SSID next to Network Name, and tap The Internet.
15 Tap the Authentication tab to enable or disable WEP settings, depending on your network type.
16 Tap OK.
17 Tap the connection icon, , that appears in the navigation bar.
18 Tap the name of your VPN connection to enable it.
Ending a Connection To disconnect:
When connected through dial-up or VPN, tap the Connection icon on your navigation bar and tap End.
When connected through a cable or cradle, detach your device from the cable or cradle.
When connected through the infrared sensor, move the device away from the computer.
When connected through a network (Ethernet) card, remove the card from your device.
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106 Getting Connected
Connecting Directly to an E-Mail Server You can set up a connection to an e-mail server so that you can send and receive e-mail messages by using a modem or network connection and Inbox on your device.
NOTE: The ISP or network must use a POP3 or IMAP4 e-mail server and an SMTP gateway.
You can use multiple e-mail services to receive your messages. For each e-mail service you intend to use, you must first set up and name the e-mail service. If you use the same service to connect to different mailboxes, set up and name each mailbox connection.
To set up an e-mail service:
1 In Inbox on your device, tap Accounts and tap New Account.
2 Follow the directions in the E-mail Setup wizard.
For more information, tap the Start button and tap Help.
To connect to your e-mail server, tap Account and tap Connect. For more information on using the Inbox program, see "Inbox" on page 69.
Getting Help on Connecting For more information on getting connected, see the following resources:
"Inbox" on page 69.
Online Help on the device. Tap the Start button and tap Help. Tap View, tap All Installed Help, and then tap Inbox or Connections.
ActiveSync Help on your computer. In ActiveSync, click Help and click Microsoft ActiveSync Help.
See www.microsoft.com/windowsmobile for troubleshooting information.
107
Appendix
Specifications
Regulatory Notices
Wireless Regulatory Information
Contacting Dell
Limited Warranties and Return Policy
Glossary
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108 Appendix
Specifications
System Information
Processor Intel XScale processor at 400 or 300 MHz
Memory
RAM 64- or 32-MB SDRAM
ROM 64- or 32-MB Intel StrataFlash ROM
Operating System Microsoft Windows Mobile 2003 Software for Pocket PC
Display
Type QVGA TFT Color 16-bit, touch- sensitive transflective display
Size 3.5 inches
Resolution 240 x 320 at 65,536 colors
Controls and Lights
Navigation 5-way navigation button
Scroll Dial up, down, action
Buttons: four program buttons: Calendar, Contacts, Inbox, Home
power on/off
wireless/Microsoft Windows Media Player on/off
voice record button
reset button
Lights: synchronization/communication
event notification
charge status
Appendix 109
Expansion Slots
Secure Digital one Secure Digital card slot (3.3v)
Ports and Connectors
Infrared standard v1.2 (115 kbps)
Cradle/synchronization connector 26-pin connector
Audio stereo headphone connector
Physical
Dimensions:
Length 117.0 mm (4.61 inches)
122.4 mm (4.82 inches) with wireless antenna
Width 77.2 mm (3.04 inches)
Height 14.9 mm (0.59 inches)
Weight 136.5 g (0.30 lb) with standard battery
140.4 g (0.31 lb) with standard battery and wireless antenna
Audio
Audio controller AC-97 Codec chip; WM9705 sound chip
Stereo conversion 16-bit stereo; 8.0, 11.025, 22.05 and 44.1KHz sample rate
Record full duplex record and playback
Microphone/speaker integrated
Headphone stereo connector
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Power Supply
Battery type:
Main 950-mAh lithium-ion removable, rechargeable battery (standard)
1800-mAh lithium-ion removable, rechargeable battery (optional)
Backup 20-mAh rechargeable nickel metal hydride button cell
AC adapter:
Supply voltage 100240 VAC
Frequency 5060 Hz
Current consumption 0.4 A
Output voltage 5.4 VDC
Output current 2.41 A
Environmental
Temperature range:
operating 0 to 40C (32 to 104F)
storage 20 to 60C (4 to 140F)
Thermal gradient:
operating 15C (59F) per hour maximum
storage 20C (68F) per hour maximum
Relative humidity (maximum):
operating 10% to 90% non-condensing
storage 5% to 95% non-condensing
Altitude (maximum):
operating 0 to 3048 m (0 to 10,000 ft)
storage 0 to 12,190 m (0 to 40,000 ft)
Maximum shock:
operating 200 G
Appendix 111
Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of a radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computers, contribute to the electromagnetic environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient the receiving antenna.
Relocate the computer with respect to the receiver.
Move the computer away from the receiver.
Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician for additional suggestions.
storage 400 G
Maximum vibration:
operating 2.6 GRMS
storage 3.41 GRMS
Environmental (continued)
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112 Appendix
Dell computers are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:
Class A is typically for business or industrial environments.
Class B is typically for residential environments.
Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the computer should match the electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?category_id=4117.
Most Dell computers are classified for Class B environments. However, the inclusion of certain options can change the rating of some configurations to Class A. To determine the electromagnetic classification for your computer or device, see the following sections specific for each regulatory agency. Each section provides country-specific EMC/EMI or product safety information.
FCC Notices (U.S. Only)
Most Dell computers are classified by the Federal Communications Commission (FCC) as Class B digital devices. To determine which classification applies to your computer, examine all FCC registration labels located on the bottom, side, or back panel of your computer, on card- mounting brackets, and on the cards themselves. If any one of the labels carries a Class A rating, your entire computer is considered to be a Class A digital device. If all labels carry an FCC Class B rating as distinguished by either an FCC ID number or the FCC logo, ( ), your computer is considered to be a Class B digital device.
Once you have determined your computers FCC classification, read the appropriate FCC notice. Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
Appendix 113
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired operation.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause interference with radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with FCC regulations:
Model number: HC02U
Company name:
Dell Inc. One Dell Way Round Rock, Texas 78682 USA 512-338-4400
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114 Appendix
IC Notice (Canada Only)
Most Dell computers (and other Dell digital apparatus) are classified by the Industry Canada (IC) Interference-Causing Equipment Standard #3 (ICES-003) as Class B digital devices. To determine which classification (Class A or B) applies to your computer (or other Dell digital apparatus), examine all registration labels located on the bottom, side, or the back panel of your computer (or other digital apparatus). A statement in the form of "IC Class A ICES-003" or "IC Class B ICES-003" will be located on one of these labels. Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell could void your authority to operate this equipment.
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell computer to the EMC Directive and the Low Voltage Directive of the European Union. Such marking is indicative that this Dell system meets the following technical standards:
EN 55022 "Information Technology Equipment Radio Disturbance Characteristics Limits and Methods of Measurement."
EN 55024 "Information Technology Equipment - Immunity Characteristics - Limits and Methods of Measurement."
EN 61000-3-2 "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
This Class B (or Class A, if so indicated on the registration label) digital apparatus meets the requirements of the Canadian Interference-Causing Equipment Regulations.
Cet appareil numrique de la Classe B (ou Classe A, si ainsi indiqu sur ltiquette denregistration) respecte toutes les exigences du Reglement sur le Materiel Brouilleur du Canada.
Appendix 115
EN 61000-3-3 "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up to and Including 16 A."
EN 60950 "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at Dell Inc. Products Europe BV, Limerick, Ireland.
EN 55022 Compliance (Czech Republic Only)
This device belongs to Class B devices as described in EN 55022, unless it is specifically stated that it is a Class A device on the specification label. The following applies to devices in Class A of EN 55022 (radius of protection up to 30 meters). The user of the device is obliged to take all steps necessary to remove sources of interference to telecommunication or other devices.
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116 Appendix
Australia and New Zealand
VCCI Notice (Japan Only)
Most Dell computers are classified by the Voluntary Control Council for Interference (VCCI) as Class B information technology equipment (ITE). However, the inclusion of certain options can change the rating of some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices, monitors, and so on, integrated into or connected to the computer should match the electromagnetic environment classification (Class A or B) of the computer.
To determine which classification applies to your computer, examine the regulatory labels/markings (see "VCCI Class A ITE Regulatory Mark" and "VCCI Class B ITE Regulatory Mark") located on the bottom, side, or back panel of your computer. Once you have determined your computers VCCI classification, read the appropriate VCCI notice.
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for information technology equipment. If this equipment is used near a radio or television receiver in a domestic environment, it may cause radio interference. Install and use the equipment according to the instruction manual.
Appendix 117
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your computer is a Class B product:
MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your computer (or other Dell digital device), examine the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your computer (or other Dell digital device). The MIC label may be located separately from the other regulatory marking applied to your product. Line two of the label identifies the emissions class for the product"(A)" for Class A products or "(B)" for Class B products.
NOTE: MIC emissions requirements provide for two classifications:
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used in any environment, including residential areas.
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118 Appendix
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your computer is a Class B product.
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All equipment that works together (computer, monitor, printer, and so on) should have the same power supply source.
The phasing conductor of the rooms electrical installation should have a reserve short-circuit protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements of standards PN-93/T-42107 and PN-EN 55022.
Appendix 119
PNEN 60950:2000 i PNEN 55022:2000.
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120 Appendix
Appendix 121
BSMI Notice (Taiwan Only)
If you find a or mark on the regulatory
label on the bottom, side, or back panel of your computer, the following section is applicable:
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122 Appendix
Appendix 123
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM):
Wireless Regulatory Information The Dell Axim X3 device must be used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. For country-specific approvals, see Radio approvals. Dell Inc. is not responsible for any radio or television interference caused by unauthorized modification of the device, or the substitution or attachment of connecting cables and equipment other than that specified by Dell Inc. The correction of interference caused by such unauthorized modification, substitution or attachment is the responsibility of the user. Dell Inc. and its
Exporter: Dell Inc. One Dell Way Round Rock, TX 78682
Importer: Dell Computer de Mxico, S.A. de C.V. Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F.
Ship to: Dell Computer de Mxico, S.A. de C.V. al Cuidado de Kuehne & Nagel de Mxico S. de R.I. Avenida Soles No. 55 Col. Peon de los Baos 15520 Mxico, D.F.
Model number: HC02U
Supply voltage: 100240 VAC
Frequency: 5060 Hz
Current Consumption: 0.4 A
Output voltage: 5.4 VDC
Output current: 2.41 A
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124 Appendix
authorized resellers or distributors are not liable for any damage or violation of government regulations that may arise from the user failing to comply with these guidelines.
EuropeCE Declaration of Conformity
EN 301 489-1(December 2001), EN 301 489-17 (December 2001), EN 300 328-1(August 2002), EN 300 328-2(August 2002), EN60950 (January 2000)
English Hereby, Dell Inc. declares that this HC02U is in compliance with the essential requirements and other relevant provisions of Directive 1999/5/EC.
Finnish Dell Inc. vakuuttaa tten ett HC02U tyyppinen laite on direktiivin 1999/5/EY oleellisten vaatimusten ja sit koskevien direktiivin muiden ehtojen mukainen.
Dutch Hierbij verklaart Dell Inc. dat het toestel HC02U in overeenstemming is met de essentile eisen en de andere relevante bepalingen van richtlijn 1999/5/EG
Bij deze verklaart Dell Inc. dat deze HC02U voldoet aan de essentile eisen en aan de overige relevante bepalingen van Richtlijn 1999/5/EC.
French Par la prsente Dell Inc. dclare que l'appareil HC02U est conforme aux exigences essentielles et aux autres dispositions pertinentes de la directive 1999/5/CE
Par la prsente, Dell Inc. dclare que ce HC02U est conforme aux exigences essentielles et aux autres dispositions de la directive 1999/5/CE qui lui sont applicables
Appendix 125
France
Some areas of France have a restricted frequency band. The worst case maximum authorized power indoors is:
10 mW for the entire 2.4 GHz band (2400 MHz2483.5 MHz)
Swedish Hrmed intygar Dell Inc. att denna HC02U str I verensstmmelse med de vsentliga egenskapskrav och vriga relevanta bestmmelser som framgr av direktiv 1999/5/EG.
Danish Undertegnede Dell Inc. erklrer herved, at flgende udstyr HC02U overholder de vsentlige krav og vrige relevante krav i direktiv 1999/5/EF
German Hiermit erklrt Dell Inc., dass sich dieser/diese/dieses HC02U in bereinstimmung mit den grundlegenden Anforderungen und den anderen relevanten Vorschriften der Richtlinie 1999/5/EG befindet". (BMWi)
Hiermit erklrt Dell Inc. die bereinstimmung des Gertes HC02U mit den grundlegenden Anforderungen und den anderen relevanten Festlegungen der Richtlinie 1999/5/EG. (Wien)
Greek Dell Inc. HC02U 1999/5/
Italian Con la presente Dell Inc. dichiara che questo HC02U conforme ai requisiti essenziali ed alle altre disposizioni pertinenti stabilite dalla direttiva 1999/5/CE.
Spanish Por medio de la presente Dell Inc. declara que el HC02U cumple con los requisitos esenciales y cualesquiera otras disposiciones aplicables o exigibles de la Directiva 1999/5/CE
Portuguese Dell Inc. declara que este HC02U est conforme com os requisitos essenciais e outras disposies da Directiva 1999/5/CE.
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126 Appendix
100 mW for frequencies between 2446.5 MHz and 2483.5 MHz (NOTE Channels 10 through 13 inclusive operate in the band 2446.6 MHz to 2483.5 MHz)
There are few possibilities for outdoor use: On private property or on the private property of public persons, use is subject to a preliminary authorization procedure by the Ministry of Defence, with maximum authorized power of 100 mW in the 2446.52483.5 MHz band. Use outdoors on public property is not permitted.
In the departments listed below, for the entire 2.4 GHz band:
Maximum authorized power indoors is 100 mW
Maximum authorized power outdoors is 10 mW
Departments in which the use of the 24002483.5 MHz band is permitted with an EIRP of less than 100 mW indoors and less than 10 mW outdoors:
01 Ain
Orientales
36 Indre 66 Pyrnes
02 Aisne 37 Indre et Loire 67 Bas Rhin
03 Allier 41 Loir et Cher 68 Haut Rhin
05 Hautes Alpes 42 Loire 70 Haute Sane
08 Ardennes 45 Loiret 71 Sane et Loire
09 Arige 50 Manche 75 Paris
11 Aude 55 Meuse 82 Tarn et Garonne
12 Aveyron 58 Nivre 84 Vaucluse
16 Charente 59 Nord 88 Vosges
24 Dordogne 60 Oise 89 Yonne
25 Doubs 61 Orne 90 Territoire de Belfort
26 Drme 63 Puy du Dme 94 Val de Marne
32 Gers 64 Pyrnes Atlantique
Appendix 127
This requirement is likely to change over time, allowing to use your wireless LAN card in more areas within France. Please check with ART for the latest information (www.art-telecom.fr).
NOTEYour Dell Axim X3 transmits less than 100 mW, but more than 10 mW.
Japan Standard
STD-33 (Ver5.0), STD-T66 (Ver1.0)
CanadaIndustry Canada (IC)
This device complies with RSS210 of Industry Canada. (1999)
FCC Standard
47 CFR Part 15, Subpart C (Section 15.247). This version is limited to chapter 1 to chapter 11 by specified firmware controlled in the U.S.A.
Federal Communications Commission (FCC)
This device complies with Part 15 of the FCC Rules. Operation of the device is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference that may cause undesired operation.
NOTEThe radiated output power of this Dell Axim X3 device is far below the FCC radio frequency exposure limits. Nevertheless, the Dell Axim X3 device should be used in such a manner that the potential for human contact during normal operation is minimized. To determine the location of the antenna within your computer, check the information posted on the general Dell support site at support.dell.com.
Italia A license is required for indoor use. Outdoor use is prohibited.
E' necessaria la concessione ministeriale anche per l'uso interno. Verificare con i rivenditori la procedura da seguire. L'uso per installazione in esterni non e' permessa.
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128 Appendix
Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If the equipment is not installed and used in accordance with the instructions, the equipment may cause harmful interference to radio communications. There is no guarantee, however, that such interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception (which can be determined by turning the equipment off and on), the user is encouraged to try to correct the interference by taking one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the distance between the equipment and the receiver.
Connect the equipment to an outlet on a circuit different from that to which the receiver is connected.
Consult the dealer or an experienced radio/TV technician for help.
NOTEThis Dell Axim X3 device must be installed and used in strict accordance with the manufacturer's instructions as described in the user documentation that comes with the product. Any other installation or use will violate FCC Part 15 regulations.
NOTEFCC Radiation Exposure Statement:
This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. End users must follow the specific operating instructions for satisfying RF exposure compliance.
Mexico
MEC SCT RCPUSCF02-609
SingaporeApproved by IDA for Use in Singapore
DA102617
Appendix 129
Korea
R-LARN-03-0166
Radio Approvals
To determine whether you are allowed to use your wireless network device in a specific country, please check to see if the radio type number that is printed on the identification label of your device is listed on the radio approval list posted on the general Dell support site at support.dell.com.
Contacting Dell To contact Dell electronically, you can access the following websites:
www.dell.com
support.dell.com (technical support)
premiersupport.dell.com (technical support for educational, government, healthcare, and medium/large business customers, including Premier, Platinum, and Gold customers)
For specific web addresses for your country, find the appropriate country section in the table below.
NOTE: Toll-free numbers are for use within the country for which they are listed.
When you need to contact Dell, use the electronic addresses, telephone numbers, and codes provided in the following table. If you need assistance in determining which codes to use, contact a local or an international operator.
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130 Appendix
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Anguilla General Support toll-free: 800-335- 0031
Antigua and Barbuda General Support 1-800-805-5924
Argentina (Buenos Aires)
International Access Code: 00
Country Code: 54
City Code: 11
Website: www.dell.com.ar
Tech Support and Customer Care toll-free: 0-800-444- 0733
Sales 0-810-444-3355
Tech Support Fax 11 4515 7139
Customer Care Fax 11 4515 7138
Aruba General Support toll-free: 800-1578
Australia (Sydney)
International Access Code: 0011
Country Code: 61
City Code: 2
E-mail (Australia): [email protected]
E-mail (New Zealand): [email protected]
Home and Small Business 1-300-65-55-33
Government and Business toll-free: 1-800-633- 559
Preferred Accounts Division (PAD) toll-free: 1-800-060- 889
Customer Care toll-free: 1-800-819- 339
Corporate Sales toll-free: 1-800-808- 385
Transaction Sales toll-free: 1-800-808- 312
Fax toll-free: 1-800-818- 341
Appendix 131
Austria (Vienna)
International Access Code: 900
Country Code: 43
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected] l.com
Home/Small Business Sales 0820 240 530 00
Home/Small Business Fax 0820 240 530 49
Home/Small Business Customer Care
0820 240 530 14
Preferred Accounts/Corporate Customer Care
0820 240 530 16
Home/Small Business Technical Support
0820 240 530 14
Preferred Accounts/Corporate Technical Support
0660 8779
Switchboard 0820 240 530 00
Bahamas General Support toll-free: 1-866-278- 6818
Barbados General Support 1-800-534-3066
Belgium (Brussels)
International Access Code: 00
Country Code: 32
City Code: 2
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French Speaking Customers: support.euro.dell.com/be/fr/email dell/
Technical Support 02 481 92 88
Customer Care 02 481 91 19
Corporate Sales 02 481 91 00
Fax 02 481 92 99
Switchboard 02 481 91 00
Bermuda General Support 1-800-342-0671
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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132 Appendix
Bolivia General Support toll-free: 800-10-0238
Brazil
International Access Code: 00
Country Code: 55
City Code: 51
Website: www.dell.com/br
Customer Support, Technical Support
0800 90 3355
Tech Support Fax 51 481 5470
Customer Care Fax 51 481 5480
Sales 0800 90 3390
British Virgin Islands General Support toll-free: 1-866-278- 6820
Brunei
Country Code: 673
Customer Technical Support (Penang, Malaysia)
604 633 4966
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales (Penang, Malaysia)
604 633 4955
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 133
Canada (North York, Ontario)
International Access Code: 011
Online Order Status: www.dell.ca/ostatus
AutoTech (automated technical support)
toll-free: 1-800-247- 9362
TechFax toll-free: 1-800-950- 1329
Customer Care (Home Sales/Small Business)
toll-free: 1-800-847- 4096
Customer Care (med./large business, government)
toll-free: 1-800-326- 9463
Technical Support (Home Sales/Small Business)
toll-free: 1-800-847- 4096
Technical Support (med./large bus., government)
toll-free: 1-800-387- 5757
Sales (Home Sales/Small Business) toll-free: 1-800-387- 5752
Sales (med./large bus., government)
toll-free: 1-800-387- 5755
Spare Parts Sales & Extended Service Sales
1 866 440 3355
Cayman Islands General Support 1-800-805-7541
Chile (Santiago)
Country Code: 56
City Code: 2
Sales, Customer Support, and Technical Support
toll-free: 1230-020- 4823
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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134 Appendix
China (Xiamen)
Country Code: 86
City Code: 592
Tech Support website: support.ap.dell.com/china
Tech Support E-mail: [email protected]
Tech Support Fax 818 1350
Home and Small Business Technical Support
toll- free: 800 858 2437
Corporate Accounts Technical Support
toll-free: 800 858 2333
Customer Experience toll- free: 800 858 2060
Home and Small Business toll- free: 800 858 2222
Preferred Accounts Division toll- free: 800 858 2557
Large Corporate Accounts GCP toll- free: 800 858 2055
Large Corporate Accounts Key Accounts
toll- free: 800 858 2628
Large Corporate Accounts North toll- free: 800 858 2999
Large Corporate Accounts North Government and Education
toll- free: 800 858 2955
Large Corporate Accounts East toll- free: 800 858 2020
Large Corporate Accounts East Government and Education
toll- free: 800 858 2669
Large Corporate Accounts Queue Team
toll- free: 800 858 2222
Large Corporate Accounts South toll- free: 800 858 2355
Large Corporate Accounts West toll- free: 800 858 2811
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 135
Colombia General Support 980-9-15-3978
Costa Rica General Support 0800-012-0435
Czech Republic (Prague)
International Access Code: 00
Country Code: 420
City Code: 2
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support 02 2186 27 27
Customer Care 02 2186 27 11
Fax 02 2186 27 14
TechFax 02 2186 27 28
Switchboard 02 2186 27 11
Denmark (Copenhagen)
International Access Code: 00
Country Code: 45
Website: support.euro.dell.com
E-mail Support (portable computers): den_nbk_support[email protected]
E-mail Support (desktop computers): [email protected]
E-mail Support (servers): [email protected]
Technical Support 7023 0182
Customer Care (Relational) 7023 0184
Home/Small Business Customer Care
3287 5505
Switchboard (Relational) 3287 1200
Fax Switchboard (Relational) 3287 1201
Switchboard (Home/Small Business)
3287 5000
Fax Switchboard (Home/Small Business)
3287 5001
Dominica General Support toll-free: 1-866-278- 6821
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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136 Appendix
Dominican Republic General Support 1-800-148-0530
Ecuador General Support toll-free: 999-119
El Salvador General Support 01-899-753-0777
Finland (Helsinki)
International Access Code: 990
Country Code: 358
City Code: 9
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support (servers): [email protected]
Technical Support 09 253 313 60
Technical Support Fax 09 253 313 81
Relational Customer Care 09 253 313 38
Home/Small Business Customer Care
09 693 791 94
Fax 09 253 313 99
Switchboard 09 253 313 00
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 137
France (Paris) (Montpellier)
International Access Code: 00
Country Code: 33
City Codes: (1) (4)
Website: support.euro.dell.com
E-mail: support.euro.dell.com/fr/fr/emaild ell/
Home and Small Business
Technical Support 0825 387 270
Customer Care 0825 823 833
Switchboard 0825 004 700
Switchboard (calls from outside of France)
04 99 75 40 00
Sales 0825 004 700
Fax 0825 004 701
Fax (calls from outside of France) 04 99 75 40 01
Corporate
Technical Support 0825 004 719
Customer Care 0825 338 339
Switchboard 01 55 94 71 00
Sales 01 55 94 71 00
Fax 01 55 94 71 01
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Germany (Langen)
International Access Code: 00
Country Code: 49
City Code: 6103
Website: support.euro.dell.com
E-mail: [email protected] l.com
Technical Support 06103 766-7200
Home/Small Business Customer Care
0180-5-224400
Global Segment Customer Care 06103 766-9570
Preferred Accounts Customer Care 06103 766-9420
Large Accounts Customer Care 06103 766-9560
Public Accounts Customer Care 06103 766-9555
Switchboard 06103 766-7000
Greece
International Access Code: 00
Country Code: 30
Website: support.euro.dell.com
E-mail: support.euro.dell.com/gr/en/emaild ell/
Technical Support 080044149518
Gold Technical Support 08844140083
Switchboard 2108129800
Sales 2108129800
Fax 2108129812
Grenada General Support toll-free: 1-866-540- 3355
Guatemala General Support 1-800-999-0136
Guyana General Support toll-free: 1-877-270- 4609
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 139
Hong Kong
International Access Code: 001
Country Code: 852
Website: support.ap.dell.com
E-mail: [email protected]
Technical Support (Dimension and Inspiron)
2969 3189
Technical Support (OptiPlex, Latitude, and Dell Precision)
2969 3191
Technical Support (PowerApp and PowerVault)
2969 3196
Gold Queue EEC Hotline 2969 3187
Customer Advocacy 3416 0910
Large Corporate Accounts 3416 0907
Global Customer Programs 3416 0908
Medium Business Division 3416 0912
Home and Small Business Division 2969 3105
India Technical Support 1600 33 8045
Sales 1600 33 8044
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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140 Appendix
Ireland (Cherrywood)
International Access Code: 16
Country Code: 353
City Code: 1
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support 1850 543 543
U.K. Technical Support (dial within U.K. only)
0870 908 0800
Home User Customer Care 01 204 4014
Small Business Customer Care 01 204 4014
U.K. Customer Care (dial within U.K. only)
0870 906 0010
Corporate Customer Care 1850 200 982
Corporate Customer Care (dial within U.K. only)
0870 907 4499
Ireland Sales 01 204 4444
U.K. Sales (dial within U.K. only) 0870 907 4000
Fax/SalesFax 01 204 0103
Switchboard 01 204 4444
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 141
Italy (Milan)
International Access Code: 00
Country Code: 39
City Code: 02
Website: support.euro.dell.com
E-mail: support.euro.dell.com/it/it/emaild ell/
Home and Small Business
Technical Support 02 577 826 90
Customer Care 02 696 821 14
Fax 02 696 821 13
Switchboard 02 696 821 12
Corporate
Technical Support 02 577 826 90
Customer Care 02 577 825 55
Fax 02 575 035 30
Switchboard 02 577 821
Jamaica General Support (dial from within Jamaica only)
1-800-682-3639
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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142 Appendix
Japan (Kawasaki)
International Access Code: 001
Country Code: 81
City Code: 44
Website: support.jp.dell.com
Technical Support (servers) toll-free: 0120-198- 498
Technical Support outside of Japan (servers)
81-44-556-4162
Technical Support (Dimension and Inspiron)
toll-free: 0120-198- 226
Technical Support outside of Japan (Dimension and Inspiron)
81-44-520-1435
Technical Support (Dell Precision, OptiPlex, and Latitude)
toll-free:0120-198- 433
Technical Support outside of Japan (Dell Precision, OptiPlex, and Latitude)
81-44-556-3894
Technical Support (Axim) toll-free: 0120-981- 690
Technical Support outside of Japan (Axim)
81-44-556-3468
Faxbox Service 044-556-3490
24-Hour Automated Order Service 044-556-3801
Customer Care 044-556-4240
Business Sales Division (up to 400 employees)
044-556-1465
Preferred Accounts Division Sales (over 400 employees)
044-556-3433
Large Corporate Accounts Sales (over 3500 employees)
044-556-3430
Public Sales (government agencies, educational institutions, and medical institutions)
044-556-1469
Global Segment Japan 044-556-3469
Individual User 044-556-1760
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 143
Korea (Seoul)
International Access Code: 001
Country Code: 82
City Code: 2
Technical Support toll-free: 080-200- 3800
Sales toll-free: 080-200- 3600
Customer Service (Seoul, Korea) toll-free: 080-200- 3800
Customer Service (Penang, Malaysia)
604 633 4949
Fax 2194-6202
Switchboard 2194-6000
Latin America Customer Technical Support (Austin, Texas, U.S.A.)
512 728-4093
Customer Service (Austin, Texas, U.S.A.)
512 728-3619
Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.)
512 728-3883
Sales (Austin, Texas, U.S.A.) 512 728-4397
SalesFax (Austin, Texas, U.S.A.) 512 728-4600
or 512 728-3772
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Luxembourg
International Access Code: 00
Country Code: 352
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support (Brussels, Belgium)
3420808075
Home/Small Business Sales (Brussels, Belgium)
toll-free: 080016884
Corporate Sales (Brussels, Belgium)
02 481 91 00
Customer Care (Brussels, Belgium)
02 481 91 19
Fax (Brussels, Belgium) 02 481 92 99
Switchboard (Brussels, Belgium) 02 481 91 00
Macao
Country Code: 853
Technical Support toll-free: 0800 582
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales toll-free: 0800 581
Malaysia (Penang)
International Access Code: 00
Country Code: 60
City Code: 4
Technical Support toll- free: 1 800 888 298
Customer Service 04 633 4949
Transaction Sales toll- free: 1 800 888 202
Corporate Sales toll- free: 1 800 888 213
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 145
Mexico
International Access Code: 00
Country Code: 52
Customer Technical Support 001-877-384-8979
or 001-877-269-3383
Sales 50-81-8800
or 01-800-888-3355
Customer Service 001-877-384-8979
or 001-877-269-3383
Main 50-81-8800
or 01-800-888-3355
Montserrat General Support toll-free: 1-866-278- 6822
Netherlands Antilles General Support 001-800-882-1519
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Netherlands (Amsterdam)
International Access Code: 00
Country Code: 31
City Code: 20
Website: support.euro.dell.com
E-mail (Technical Support):
(Enterprise): [email protected]
(Latitude): [email protected]
(Inspiron): [email protected]
(Dimension): [email protected]
(OptiPlex): [email protected]
(Dell Precision): [email protected]
Technical Support 020 674 45 00
Technical Support Fax 020 674 47 66
Home/Small Business Customer Care
020 674 42 00
Relational Customer Care 020 674 4325
Home/Small Business Sales 020 674 55 00
Relational Sales 020 674 50 00
Home/Small Business Sales Fax 020 674 47 75
Relational Sales Fax 020 674 47 50
Switchboard 020 674 50 00
Switchboard Fax 020 674 47 50
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 147
New Zealand
International Access Code: 00
Country Code: 64
E-mail (New Zealand): [email protected]
E-mail (Australia): [email protected]
Home and Small Business 0800 446 255
Government and Business 0800 444 617
Sales 0800 441 567
Fax 0800 441 566
Nicaragua General Support 001-800-220-1006
Norway (Lysaker)
International Access Code: 00
Country Code: 47
Website: support.euro.dell.com
E-mail Support (portable computers):
E-mail Support (desktop computers):
E-mail Support (servers):
Technical Support 671 16882
Relational Customer Care 671 17514
Home/Small Business Customer Care
23162298
Switchboard 671 16800
Fax Switchboard 671 16865
Panama General Support 001-800-507-0962
Peru General Support 0800-50-669
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Poland (Warsaw)
International Access Code: 011
Country Code: 48
City Code: 22
Website: support.euro.dell.com
E-mail: [email protected]
Customer Service Phone 57 95 700
Customer Care 57 95 999
Sales 57 95 999
Customer Service Fax 57 95 806
Reception Desk Fax 57 95 998
Switchboard 57 95 999
Portugal
International Access Code: 00
Country Code: 351
Website: support.euro.dell.com
E-mail: support.euro.dell.com/pt/en/email dell/
Technical Support 707200149
Customer Care 800 300 413
Sales 800 300 410 or 800 300 411 or 800 300 412 or
21 422 07 10
Fax 21 424 01 12
Puerto Rico General Support 1-800-805-7545
St. Kitts and Nevis General Support toll-free: 1-877-441- 4731
St. Lucia General Support 1-800-882-1521
St. Vincent and the Grenadines
General Support toll-free: 1-877-270- 4609
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 149
Singapore (Singapore)
International Access Code: 005
Country Code: 65
Technical Support toll- free: 800 6011 051
Customer Service (Penang, Malaysia)
604 633 4949
Transaction Sales toll- free: 800 6011 054
Corporate Sales toll- free: 800 6011 053
South Africa (Johannesburg)
International Access Code:
09/091
Country Code: 27
City Code: 11
Website: support.euro.dell.com
E-mail: [email protected]
Technical Support 011 709 7710
Customer Care 011 709 7707
Sales 011 709 7700
Fax 011 706 0495
Switchboard 011 709 7700
Southeast Asian and Pacific Countries
Customer Technical Support, Customer Service, and Sales (Penang, Malaysia)
604 633 4810
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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150 Appendix
Spain (Madrid)
International Access Code: 00
Country Code: 34
City Code: 91
Website: support.euro.dell.com
E-mail: support.euro.dell.com/es/es/email dell/
Home and Small Business
Technical Support 902 100 130
Customer Care 902 118 540
Sales 902 118 541
Switchboard 902 118 541
Fax 902 118 539
Corporate
Technical Support 902 100 130
Customer Care 902 118 546
Switchboard 91 722 92 00
Fax 91 722 95 83
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 151
Sweden (Upplands Vasby)
International Access Code: 00
Country Code: 46
City Code: 8
Website: support.euro.dell.com
E-mail: [email protected]
E-mail Support for Latitude and Inspiron: [email protected]
E-mail Support for OptiPlex: [email protected]
E-mail Support for Servers: [email protected]
Technical Support 08 590 05 199
Relational Customer Care 08 590 05 642
Home/Small Business Customer Care
08 587 70 527
Employee Purchase Program (EPP) Support
20 140 14 44
Fax Technical Support 08 590 05 594
Sales 08 590 05 185
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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Switzerland (Geneva)
International Access Code: 00
Country Code: 41
City Code: 22
Website: support.euro.dell.com
E-mail: [email protected]
E-mail for French-speaking HSB and Corporate Customers: support.euro.dell.com/ch/fr/email dell/
Technical Support (Home and Small Business)
0844 811 411
Technical Support (Corporate) 0844 822 844
Customer Care (Home and Small Business)
0848 802 202
Customer Care (Corporate) 0848 821 721
Fax 022 799 01 90
Switchboard 022 799 01 01
Taiwan
International Access Code: 002
Country Code: 886
Technical Support (portable and desktop computers)
toll- free: 00801 86 1011
Technical Support (servers) toll- free: 0080 60 1256
Transaction Sales toll- free: 0080 651 228
Corporate Sales toll- free: 0080 651 227
Thailand
International Access Code: 001
Country Code: 66
Technical Support toll-free: 0880 060 07
Customer Service (Penang, Malaysia)
604 633 4949
Sales toll-free: 0880 060 09
Trinidad/Tobago General Support 1-800-805-8035
Turks and Caicos Islands
General Support toll-free: 1-866-540- 3355
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 153
U.K. (Bracknell)
International Access Code: 00
Country Code: 44
City Code: 1344
Website: support.euro.dell.com
Customer Care website: support.euro.dell.com/uk/en/ECare/Form/Home.asp
E-mail: [email protected]
Technical Support (Corporate/Preferred Accounts/PAD [1000+ employees])
0870 908 0500
Technical Support (direct/PAD and general)
0870 908 0800
Global Accounts Customer Care 01344 373 186
Home and Small Business Customer Care
0870 906 0010
Corporate Customer Care 01344 373 185
Preferred Accounts (5005000 employees) Customer Care
0870 906 0010
Central Government Customer Care
01344 373 193
Local Government & Education Customer Care
01344 373 199
Health Customer Care 01344 373 194
Home and Small Business Sales 0870 907 4000
Corporate/Public Sector Sales 01344 860 456
Home and Small Business Fax 0870 907 4006
Uruguay General Support toll-free: 000-413- 598-2521
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
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U.S.A. (Austin, Texas)
International Access Code: 011
Country Code: 1
Automated Order-Status Service toll-free: 1-800-433- 9014
AutoTech (portable and desktop computers)
toll-free: 1-800-247- 9362
Consumer (Home and Home Office)
Technical Support toll-free: 1-800-624- 9896
Customer Service toll-free: 1-800-624- 9897
DellNet Service and Support toll-free: 1-877-Dell- net
(1-877-335-5638)
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695- 8133
Financial Services website: www.dellfinancialservices.com
Financial Services (lease/loans) toll-free: 1-877-577- 3355
Financial Services (Dell Preferred Accounts [DPA])
toll-free: 1-800-283- 2210
Business
Customer Service and Technical Support
toll-free: 1-800-822- 8965
Employee Purchase Program (EPP) Customers
toll-free: 1-800-695- 8133
Projectors Technical Support toll-free: 1-877-459- 7298
Public (government, education, and healthcare)
Customer Service and Technical Support
toll-free: 1-800-456- 3355
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Appendix 155
Country (City)
International Access
Code Country Code
City Code
Department Name or Service Area,
Website and E-Mail Address
Area Codes,
Local Numbers, and
Toll-Free Numbers
Employee Purchase Program (EPP) Customers
toll-free: 1-800-234- 1490
Dell Sales toll-free: 1-800-289- 3355
or toll-free: 1-800- 879-3355
Dell Outlet Store (Dell refurbished computers)
toll-free: 1-888-798- 7561
Software and Peripherals Sales toll-free: 1-800-671- 3355
Spare Parts Sales toll-free: 1-800-357- 3355
Extended Service and Warranty Sales
toll-free: 1-800-247- 4618
Fax toll-free: 1-800-727- 8320
Dell Services for the Deaf, Hard- of-Hearing, or Speech-Impaired
toll-free: 1-877- DELLTTY
(1-877-335-5889)
U.S. Virgin Islands General Support 1-877-673-3355
Venezuela General Support 8001-3605
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Appendix 157
Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, 1-year, 2-year, 3-year, or 4-year limited warranty. To determine which warranty came with your hardware product(s), see your packing slip or invoice. The following sections describe the limited warranties and return policy for the U.S., the limited warranties and return policy for Canada, the manufacturer guarantee for Latin America and the Caribbean, and the Intel Pentium and Celeron warranty for the U.S. and Canada.
Limited Warranty for Dell-Branded Hardware Products
(U.S. Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, third-party software, or the reloading of software
Non-Dell-branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
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THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). DELL'S RESPONSIBILITY FOR MALFUNCITONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD- PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the availability of limited warranties, at its discretion, but any changes will not be retroactive.
Appendix 159
What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the product to you freight collect.
If we determine that the product is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
Individual Home Consumers: U.S. Only
Technical Support 1-800-624-9896
Customer Service 1-800-624-9897
Individual Home Consumers who purchased
through an Employee Purchase Program:
Technical Support and Customer Service 1-800-822-8965
Home and Small Business Commercial Customers:
Technical Support and Customer Service 1-800-456-3355
Medium, Large, or Global Commercial Customers,
Healthcare Customers, and Value-Added Resellers
(VARs):
Technical Support and Customer Service 1-800-822-8965
Government and Education Customers:
Technical Support and Customer Service 1-800-234-1490
Dell-Branded Memory 1-888-363-5150
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NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary, or personal information and removable media such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary, or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years: For the remaining period of the limited warranty, we will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in the United States (excluding Puerto Rico and U.S. possessions and territories). Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service agreement. Please refer to that contract for details on how to obtain service.
If you purchased through us a service contract with one of our third-party service providers, please refer to that contract for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dell's website:
If you are an Individual Home Consumer, go to www.dell.com/us/en/dhs/topics/sbtopic_015_ccare.htm
Appendix 161
If you are a Home Office, Small, Medium, Large, or Global Commercial Customer, go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_015_ccare.htm
If you are a Government, Education, or Healthcare Customer, or an Individual Home Consumer who purchased through an Employee Purchase Program, go to www.dell.com/us/en/pub/topics/sbtopic_015_ccare.htm
If you do not have Internet access, call your customer care representative or call 1-800-624-9897.
"Total Satisfaction" Return Policy (U.S. Only)
We value our relationship with you and want to make sure that you're satisfied with your purchases. That's why we offer a "Total Satisfaction" return policy for most products that youthe end-user customerpurchase directly from Dell. Under this policy, you may return to Dell products that you purchased directly from Dell for a credit or a refund of the purchase price paid, less shipping and handling and applicable return fees as follows:
New Hardware Products and Accessories All new hardware, accessories, parts, and unopened software still in its sealed package, excluding the products listed below, may be returned within 30 days from the date on the packing slip or invoice. To return applications software or an operating system that has been installed by Dell, you must return the entire computer. A different return policy applies to nondefective products purchased through Dell's Software and Peripherals division by customers of our Small and Medium Business divisions. Those products may be returned within 30 days from the date on the packing slip or invoice, but a fifteen percent (15%) return fee will be deducted from any refund or credit. The "Total Satisfaction" Return Policy and Software and Peripherals division return policy are not available for Dell | EMC storage products, EMC-branded products, Unisys-branded products, PowerVault 160T tape libraries, or enterprise software.
Reconditioned or Refurbished Dell-Branded Hardware Products and Parts All reconditioned or refurbished Dell-branded server and storage products may be returned within 30 days from the date on the packing slip or invoice. All other reconditioned or refurbished Dell-branded hardware products and parts may be returned within 14 days of the date on the packing slip or invoice.
To return products, e-mail or call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Contacting Dell" or "Getting Help" in your customer documentation (or www.dell.com/us/en/gen/contact.htm) to find the appropriate contact information for obtaining customer assistance.
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You must ship the products to Dell within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also return the products to Dell in their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
Limited Warranty Terms for Dell-Branded Hardware Products
(Canada Only)
What is covered by this limited warranty?
This limited warranty covers defects in materials and workmanship in yourour end-user customer'sDell-branded hardware products, including Dell-branded peripheral products.
What is not covered by this limited warranty?
This limited warranty does not cover:
Software, including the operating system and software added to the Dell-branded hardware products through our factory-integration system, or the reloading of the software
Non-Dell branded and Solution Provider Direct products and accessories
Problems that result from:
External causes such as accident, abuse, misuse, or problems with electrical power
Servicing not authorized by Dell
Usage that is not in accordance with product instructions
Failure to follow the product instructions or failure to perform preventive maintenance
Problems caused by using accessories, parts, or components not supplied by Dell
Products with missing or altered Service Tags or serial numbers
Products for which Dell has not received payment
Appendix 163
THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM PROVINCE TO PROVINCE. DELL'S RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN PRODUCT IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT, FOR THE TERM OF THE WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. EXCEPT FOR THE EXPRESS WARRANTIES CONTAINED IN THIS WARRANTY STATEMENT, DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. SOME PROVINCES DO NOT ALLOW THE EXCLUSION OF CERTAIN IMPLIED WARRANTIES OR CONDITIONS, OR LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY OR CONDITION LASTS. THEREFORE, THE FOREGOING EXCLUSIONS AND LIMITATIONS MAY NOT APPLY TO YOU.
WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS WARRANTY STATEMENT OR FOR SPECIAL, INDIRECT, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.
SOME PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
How long does this limited warranty last?
This limited warranty lasts for the time period indicated on your packing slip or invoice, except that the limited warranty on Dell-branded batteries lasts only 1 year and the limited warranty on the lamps for Dell-branded projectors lasts only 90 days. The limited warranty begins on the date of the packing slip or invoice. The warranty period is not extended if we repair or replace a warranted product or any parts. Dell may change the terms and availability of limited warranties, at its discretion, but any changes will not be retroactive (that is, the warranty terms in place at the time of purchase will apply to your purchase).
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What do I do if I need warranty service?
Before the warranty expires, please call us at the relevant number listed in the following table. Please also have your Dell Service Tag or order number available.
What will Dell do?
During the 90 days of the 90-day limited warranty and the first year of all other limited warranties: During the 90 days of the 90-day limited warranty and the first year of all other limited warranties, we will repair any Dell-branded hardware products returned to us that prove to be defective in materials or workmanship. If we are not able to repair the product, we will replace it with a comparable product that is new or refurbished.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in Canada. Otherwise, we will ship the product to you freight collect.
If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.
Individual Home Consumers; Home Office and
Small Business Customers:
Canada Only
Technical Support and Customer Service 1-800-847-4096
Medium, Large, and Global Commercial Customers;
Government, Education, and Healthcare
Customers; and Value-Added Resellers (VARs):
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463
Government or Education Customers, or Individual
Home Consumers who purchased through an
Employee Purchase Program:
Technical Support 1-800-387-5757
Customer Service 1-800-326-9463 (Extension 8221 for Individual Consumers)
Dell-Branded Memory 1-888-363-5150
Appendix 165
NOTE: Before you ship the product(s) to us, make sure to back up the data on the hard
drive(s) and any other storage device(s) in the product(s). Remove any confidential,
proprietary or personal information, removable media, such as floppy disks, CDs, or PC
Cards. We are not responsible for any of your confidential, proprietary or personal
information; lost or corrupted data; or damaged or lost removable media.
During the remaining years following the first year of all limited warranties: We will replace any defective part with new or refurbished parts, if we agree that it needs to be replaced. When you contact us, we will require a valid credit card number at the time you request a replacement part, but we will not charge you for the replacement part as long as you return the original part to us within 30 days after we ship the replacement part to you. If we do not receive the original part within 30 days, we will charge to your credit card the then-current standard price for that part.
We will pay to ship the part to you if you use an address in Canada. Otherwise, we will ship the part freight collect. We will also include a prepaid shipping container with each replacement part for your use in returning the replaced part to us.
NOTE: Before you replace parts, make sure to back up the data on the hard drive(s) and any
other storage device(s) in the product(s). We are not responsible for lost or corrupted data.
What if I purchased a service contract?
If your service contract is with Dell, service will be provided to you under the terms of the service contract. Please refer to that contract for details on how to obtain service. Dell's service contracts can be found online at www.dell.ca or by calling Customer Care at 1-800- 847-4096. If you purchased through us a service contract with one of our third-party service providers, please refer to that contract (mailed to you with your packing slip or invoice) for details on how to obtain service.
How will you fix my product?
We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to Dell, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited warranty for the product you bought. Dell owns all parts removed from repaired products.
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May I transfer the limited warranty?
Limited warranties on systems may be transferred if the current owner transfers ownership of the system and records the transfer with us. The limited warranty on Dell-branded memory may not be transferred. You may record your transfer by going to Dells website:
For Canada-purchased computers (in-country transfers) and to transfer from one customer to another, go to www.dell.ca/ca/en/gen/topics/segtopic_ccare_nav_013_ccare.htm
For out-of-country transfers (outside of the original country of purchase), go to www.dell.com/us/en/biz/topics/sbtopic_ccare_nav_016_ccare.htm
If you do not have Internet access, call Dell at 1-800-847-4096 (Home Consumer customers) or 1-800-326-9463 (Corporate Commercial or Government customers).
"Total Satisfaction" Return Policy (Canada Only)
If you are an end-user customer who bought new products directly from Dell, you may return them to Dell up to 30 days after you receive them for a refund or credit of the product purchase price. If you are an end-user customer who bought reconditioned or refurbished products from Dell, you may return them to Dell within 14 days after the date on the packing slip or invoice for a refund or credit of the product purchase price. In either case, the refund or credit will not include any shipping and handling charges shown on your packing slip or invoice and will be subject to a fifteen percent (15%) restocking fee, unless otherwise prohibited by law. If you are an organization that bought the products under a written agreement with Dell, the agreement may contain different terms for the return of products than specified by this policy.
To return products, you must call Dell Customer Service at 1-800-847-4096 to receive a Credit Return Authorization Number. To expedite the process of your refund or credit, Dell expects you to return the products to Dell in their original packaging within 5 days of the date that Dell issues the Credit Return Authorization Number. You must also prepay shipping charges and insure the shipment or accept the risk of loss or damage during shipment. You may return software for a refund or credit only if the sealed package containing the floppy disk(s) or CD(s) is unopened. Returned products must be in as-new condition, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it. For customers who want to return, for refund or credit only, either application or operating system software that has been installed by Dell, the whole system must be returned, along with any media and documentation that may have been included in the original shipment.
The "Total Satisfaction" Return Policy does not apply to Dell | EMC storage products. It also does not apply to products purchased through Dell's Software and Peripherals division. For those products, please instead refer to Dell's Software and Peripheral's then-current return policy (see the following section, "Dell Software and Peripherals (Canada Only)").
Appendix 167
Dell Software and Peripherals (Canada Only)
Third-Party Software and Peripherals Products
Similar to other resellers of software and peripherals, Dell does not warrant third-party products. Third-party software and peripheral products are covered by the warranties provided by the original manufacturer or publisher only. Third-party manufacturer warranties vary from product to product. Consult your product documentation for specific warranty information. More information may also be available from the manufacturer or publisher.
While Dell offers a wide selection of software and peripheral products, we do not specifically test or guarantee that all of the products we offer work with any or all of the various models of Dell computers, nor do we test or guarantee all of the products we sell on the hundreds of different brands of computers available today. If you have questions about compatibility, we recommend and encourage you to contact the third-party software and peripheral product manufacturer or publisher directly.
Dell-Branded Peripheral Products
Dell does provide a limited warranty for new Dell-branded peripheral products (products for which Dell is listed as the manufacturer) such as monitors, batteries, memory, docking stations, and projectors. To determine which limited warranty applies to the product you purchased, see the Dell packing slip or invoice and/or the product documentation that accompanied your product. Descriptions of Dell's limited warranties are described in preceding sections.
Return Policy
If you are an end-user customer who bought Dell Software and Peripherals products directly from a Dell company, you may return Dell Software and Peripherals products that are in as- new condition to Dell up to 30 days from the date on the packing slip or invoice for a refund of the product purchase price if already paid. This refund will not include any shipping and handling charges shown on your packing slip or invoice; you are responsible for those.
To return products, you must call Dell Customer Service at 1-800-387-5759 to receive a Credit Return Authorization Number. You must ship the Dell Software and Peripherals products back to Dell in their original manufacturer's packaging (which must be in as-new condition), prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.
To qualify for refund or replacement, returned products must be in as-new condition, software products must be unopened, and all of the manuals, floppy disk(s), CD(s), power cables, and other items included with a product must be returned with it.
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1-Year End-User Manufacturer Guarantee (Latin America and
the Caribbean Only)
Guarantee
Dell Inc. ("Dell") warrants to the end user in accordance with the following provisions that its branded hardware products, purchased by the end user from a Dell company or an authorized Dell distributor in Latin America or the Caribbean, will be free from defects in materials, workmanship, and design affecting normal use, for a period of 1 year from the original purchase date. Products for which proper claims are made will, at Dells option, be repaired or replaced at Dells expense. Dell owns all parts removed from repaired products. Dell uses new and reconditioned parts made by various manufacturers in performing repairs and building replacement products.
Exclusions
This Guarantee does not apply to defects resulting from: improper or inadequate installation, use, or maintenance; actions or modifications by unauthorized third parties or the end user; accidental or willful damage; or normal wear and tear.
Making a Claim
Claims must be made in Latin America or the Caribbean by contacting the Dell point of sale within the guarantee period. The end user must always supply proof of purchase, indicating name and address of the seller, date of purchase, model and serial number, name and address of the customer, and details of symptoms and configuration at the time of malfunction, including peripherals and software used. Otherwise, Dell may refuse the guarantee claim. Upon diagnosis of a warranted defect, Dell will make arrangements and pay for ground freight and insurance to and from Dells repair/replacement center. The end user must ensure that the defective product is available for collection properly packed in original or equally protective packaging together with the details listed above and the return number provided to the end user by Dell.
Limitation and Statutory Rights
Dell makes no other warranty, guarantee or like statement other than as explicitly stated above, and this Guarantee is given in place of all other guarantees whatsoever, to the fullest extent permitted by law. In the absence of applicable legislation, this Guarantee will be the end users sole and exclusive remedy against Dell or any of its affiliates, and neither Dell nor any of its affiliates shall be liable for loss of profit or contracts, or any other indirect or consequential loss arising from negligence, breach of contract, or howsoever.
This Guarantee does not impair or affect mandatory statutory rights of the end user against and/or any rights resulting from other contracts concluded by the end user with Dell and/or any other seller.
Appendix 169
Dell World Trade LP One Dell Way, Round Rock, TX 78682, USA
Dell Computadores do Brasil Ltda (CNPJ No. 72.381.189/0001-10)/ Dell Commercial do Brasil Ltda (CNPJ No. 03 405 822/0001-40) Avenida Industrial Belgraf, 400 92990-000 - Eldorado do Sul RS - Brasil
Dell Computer de Chile Ltda Coyancura 2283, Piso 3- Of.302, Providencia, Santiago - Chile
Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia
Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11 Piso Col. Lomas Altas 11950 Mxico, D.F.
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170 Appendix
Appendix 171
Glossary 802.11 (W I-F I) A wireless technology standard for mid-range networking devices that allows for enabled devices to automatically recognize each other.
BLUETOOTH A wireless technology standard for short-range (10 m [30 ft]) networking devices that allows for enabled devices to automatically recognize each other.
COMPACTFLASH CARD A removable card that is used to expand the capabilities of a device. Common types of CompactFlash cards include memory and wireless cards.
CRADLE A device that allows your handheld device to synchronize with a computer, recharge its battery, and run on AC power.
DHCP dynamic host configuration protocol A communication protocol that allows network administrators to manage and automate the assignment of Internet Protocol addresses to computers in a network.
IMAP Internet message access protocol A standard client/server protocol that allows you to access your e-mail from a server. Using IMAP, you can store and browse your e-mail on the server.
INFRARED SENSOR A port that allows you to transfer data between the computer and infrared-compatible devices without using a cable connection.
ISP Internet service provider A company that allows you to access its host server to connect directly to the Internet, send and receive e-mail, and access websites. The ISP typically provides you with a software package, username, and access phone numbers for a fee.
LAN local area network A computer network covering a small area. A LAN usually is confined to a building or a few nearby buildings. A LAN can be connected to another LAN over any distance via telephone lines and radio waves to form a wide area network (WAN).
PIM personal information manager A program that stores and organizes your personal information, such as Calendar, Contacts, Inbox, and Tasks.
POP3 post office protocol 3 A standard client/server protocol that allows you to access your e-mail from a server. Using POP3, you must download your e-mail to your local system to view and browse your messages.
RAM random-access memory The primary temporary storage area for program instructions and data. Any information stored in RAM is lost when you perform a reset.
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172 Appendix
RAS remote access server A type of server that allows users to access a network from a remote location.
ROM read-only memory Memory that stores data and programs that cannot be deleted or written to by the device. ROM, unlike RAM, retains its contents after you perform a reset. Some programs essential to the operation of your device reside in ROM.
SDRAM synchronous dynamic random-access memory A type of DRAM that is synchronized with the optimal clock speed of the microprocessor.
SECURE D IGITAL CARD A type of removable memory commonly used in digital cameras, handheld devices, cell phones, and other devices. Secure Digital cards are approximately the size of a postage stamp.
SERIAL CONNECTOR An I/O port often used to connect devices such as a handheld digital device or digital camera to your computer.
SMS short message service A service that is capable of sending short messages to wireless devices.
SMTP simple mail transfer protocol A type of protocol used for sending and receiving e-mail. SMTP is typically coupled with POP3 or IMAP.
SYNC CABLE A cable through which you can connect a handheld device to a computer to transfer or synchronize files.
SYNCHRONIZATION An automated process that replaces the files in one location with the most updated files from another location. For example, you can synchronize the files on your computer with the files on your handheld device.
TCP/IP transmission control protocol/Internet protocol The basic communication language of the Internet. TCP/IP can also be used as a communication protocol in an intranet or extranet.
USB universal serial bus A hardware interface for a low-speed device such as a USB-compatible keyboard, mouse, joystick, scanner, set of speakers, printer, broadband devices (DSL and cable modems), imaging devices, or storage devices. Devices are plugged directly into a 4-pin socket on your computer or into a multiport hub that plugs into your computer. USB devices can be connected and disconnected while the computer is turned on, and they can also be daisy-chained together.
VPN virtual private network A set of communication protocols that allows remote users to securely access a network.
WAP wireless application protocol A standardization for the way that wireless devices access the Internet.
Index 173
Index
A
ActiveSync
about, 57
installing, 59
appointments
scheduling, 63
audio
Media player, 88
notifications, 74
AvantGo
about, 96
B
battery
charging, 24
main, 23
using and installing, 23
block recognizer, 44
Bluetooth
settings, 55
books
library, 89
Reader, 88
reading ebooks, 90
removing, 91
buttons
about, 32
Calendar, 21
Contacts, 21
Home, 21
Inbox, 21
locations, 20
navigator, 21
power, 21
program buttons, 35
record, 21
reset, 22
scroll dial, 21
C
Calendar
about, 62
appointments, 63
meeting requests, 64
command bar, 37
communicating
with other devices, 99
CompactFlash
slot, 20
computer
connecting to, 25
174 Index
Contacts
about, 65
creating, 65
finding, 66
cradle
connecting to a computer, 25
D
data
backing up, 40
disconnecting
dial-up connection, 105
from a cable or cradle, 105
from a network, 105
infrared sensor, 105
drawing
creating, 49
E
editing
written text, 46
composing messages, 72
connecting to a server, 70, 106
Inbox, 69
message list, 70
organizing, 73
synchronizing, 69
ethernet connection, 103
Excel
about, 84
tips, 86
expansion slots
locations, 20
F
files
backing up, 40
File Explorer, 78
finding, 78
finding and organizing, 39
synchronizing, 57
finding information, 18
contacting Dell, 129
H
help
ActiveSync Help, 106
contacting Dell, 129
finding, 106
Pocket PC Help, 18
I
icons
program, 36
status, 34
Inbox
about, 69
Index 175
infrared
using, 100
input panel, 42
Internet
connecting to, 99
Internet Explorer
about, 93
browsing the web, 96
favorite links, 95
mobile favorites, 94-95
K
keyboard
soft, 43
L
letter recognizer, 43
M
Media Player
about, 88
meeting requests
creating, 64
memory
conserving, 95
microphone
recording a message, 50
modem connection, 102
MSN Messenger
about, 86
setting up, 87
working with contacts, 87
My Text
inserting, 51
N
navigation bar, 37
network
connecting to, 99
Notes
creating, 68
notifications
about, 74
P
Pocket Outlook
about, 62
Pocket PC
getting started, 31
pop-up menus, 38
print-style text
converting written text to, 43-44
programs
accessing, 35
ActiveSync, 57
adding and removing, 75
176 Index
programs (continued)
adding programs using ActiveSync, 76
AvantGo, 96
Calendar, 62
Contacts, 65
downloading, 77
Inbox, 69
Media Player, 88
MSN Messenger, 86
Notes, 68
Pocket Excel, 84
Pocket Internet Explorer, 93
Pocket Outlook, 62
Pocket Word, 82
Reader, 88
removing, 79
Start menu, 78
Switcher Bar, 36
Tasks, 66
R
Reader
about, 88
features, 90
recording
voice messages, 50
reminders. See notifications
reset
button, 22
performing, 29
resources
finding, 18
S
safety instructions, 11
scroll dial, 21
Secure Digital card slot
installing cards, 29
location, 20
service tag, 18, 24
settings
adjusting, 53
Connections tab, 55
Personal tab, 54
System tab, 54
software. See programs
specifications, 108
stylus
using, 32
writing methods, 41
Switcher Bar, 36
sync cable
connecting to a computer, 28
synchronizing
with your computer, 25
Index 177
T
Tasks
about, 66
creating, 66
text
converting written text to print-style text, 43-44
editing, 45-46
input panel, 42
typing, 43
written, 43-45
Today screen, 32
transcriber, 44
V
video
Media Player, 88
VPN connection, 104
W
warranty, 157
Word
about, 82
writing
block recognizer, 44
converting written text to print-style t
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