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Dell Chromebook 11 3180 Laptop Disassembly Guide PDF
Summary of Content for Dell Chromebook 11 3180 Laptop Disassembly Guide PDF
Chromebook 11 3180 Disassembly and Reassembly Guide - For use by Dell
Certified Technicians only
1.0
Regulatory Model: P26T Regulatory Type: P26T002
May 2020 Rev. A03
Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product.
CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the
problem.
WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
2018 - 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.
1 Working on your computer............................................................................................................ 5 Safety instructions................................................................................................................................................................ 5 Before working inside your computer................................................................................................................................. 5 After working inside your computer....................................................................................................................................6
2 Disassembly and reassembly......................................................................................................... 7 Recommended tools..............................................................................................................................................................7 microSD card..........................................................................................................................................................................7
Removing microSD card..................................................................................................................................................7 Installing microSD card.................................................................................................................................................... 7
Base cover.............................................................................................................................................................................. 7 Removing base cover...................................................................................................................................................... 7 Installing base cover........................................................................................................................................................ 9
Battery.................................................................................................................................................................................... 9 Lithium-ion battery precautions.....................................................................................................................................9 Removing battery - optional...........................................................................................................................................9 Installing battery............................................................................................................................................................. 10
Keyboard lattice and Keyboard.......................................................................................................................................... 10 Removing keyboard....................................................................................................................................................... 10 Installing keyboard...........................................................................................................................................................11
Audio board........................................................................................................................................................................... 12 Removing audio board................................................................................................................................................... 12 Installing audio board......................................................................................................................................................13
Power connector port......................................................................................................................................................... 13 Removing power connector port................................................................................................................................. 13 Installing power connector port....................................................................................................................................14
Speaker..................................................................................................................................................................................14 Removing speaker.......................................................................................................................................................... 14 Installing speakers.......................................................................................................................................................... 15
System board........................................................................................................................................................................16 Removing system board................................................................................................................................................ 16 Installing system board.................................................................................................................................................. 18
Display assembly...................................................................................................................................................................18 Removing display assembly...........................................................................................................................................18 Installing display assembly............................................................................................................................................. 21
Display bezel..........................................................................................................................................................................21 Removing display bezel..................................................................................................................................................21 Installing display bezel................................................................................................................................................... 22
Display panel.........................................................................................................................................................................22 Removing display panel.................................................................................................................................................22 Installing display panel................................................................................................................................................... 23
Display hinges.......................................................................................................................................................................23 Removing display hinge.................................................................................................................................................23 Installing display hinge................................................................................................................................................... 24
Contents
Contents 3
Camera..................................................................................................................................................................................24 Removing camera..........................................................................................................................................................24 Display back cover.........................................................................................................................................................25 Installing display back cover......................................................................................................................................... 27 Installing camera.............................................................................................................................................................27
Palm rest...............................................................................................................................................................................27 Replacing palm rest....................................................................................................................................................... 27
3 Product Specification................................................................................................................. 29
4 Software....................................................................................................................................31 Operating system................................................................................................................................................................. 31
Chrome OS......................................................................................................................................................................31 Verified Boot...................................................................................................................................................................32 Disk Partition Map......................................................................................................................................................... 33 Developer and Recovery mode....................................................................................................................................34 Coreboot and U-boot Custom Firmware....................................................................................................................34 Chrome vs Chromium OS.............................................................................................................................................34
View system information.................................................................................................................................................... 35 Dell activity light...................................................................................................................................................................37
5 Technology and components....................................................................................................... 39 Keyboard...............................................................................................................................................................................39
Keyboard keys function................................................................................................................................................ 39 Touchpad...............................................................................................................................................................................41 Integrated microphone........................................................................................................................................................ 41
Key features................................................................................................................................................................... 42 Typical applications........................................................................................................................................................42
Bluetooth.............................................................................................................................................................................. 42
6 Diagnostic and troubleshooting................................................................................................... 44 Basic troubleshooting..........................................................................................................................................................44
Power issues.................................................................................................................................................................. 44 CROSH................................................................................................................................................................................. 48 CROSH commands............................................................................................................................................................. 48 Chrome commands.............................................................................................................................................................50 Commonly used CROSH command..................................................................................................................................56
Check battery charging status.................................................................................................................................... 56 Reset Chromebook............................................................................................................................................................. 63 Recovery Chromebook.......................................................................................................................................................66
Recovering the Chromebook....................................................................................................................................... 66
7 Contacting Dell.......................................................................................................................... 69
4 Contents
Working on your computer
Safety instructions Use the following safety guidelines to protect your computer from potential damage and to ensure your personal safety. Unless otherwise noted, each procedure included in this document assumes that the following conditions exist:
You have read the safety information that shipped with your computer. A component can be replaced or, if purchased separately, installed by performing the removal procedure in the reverse order.
NOTE: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the
computer, replace all covers, panels, and screws before connecting to the power source.
NOTE: Before working inside your computer, read the safety information that shipped with your computer. For
additional safety best practices information, see the Regulatory Compliance Homepage at www.dell.com/
regulatory_compliance
CAUTION: Many repairs may only be done by a certified service technician. You should only perform troubleshooting and
simple repairs as authorized in your product documentation, or as directed by the online or telephone service and
support team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. Read and follow
the safety instructions that came with the product.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically touching
an unpainted metal surface that is grounded to ground yourself before you touch the computer to perform any
disassembly tasks.
CAUTION: Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by
its edges or by its metal mounting bracket. Hold a component such as a processor by its edges, not by its pins.
CAUTION: When you disconnect a cable, pull on its connector or on its pull-tab, not on the cable itself. Some cables
have connectors with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before you
disconnect the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also,
before you connect a cable, ensure that both connectors are correctly oriented and aligned.
NOTE: The color of your computer and certain components may appear differently than shown in this document.
Before working inside your computer 1. Ensure that your work surface is flat and clean to prevent the computer cover from being scratched. 2. Turn off your computer. 3. Disconnect all network cables from the computer (if available).
CAUTION: If your computer has an RJ45 port, disconnect the network cable by first unplugging the cable from your
computer.
4. Disconnect your computer and all attached devices from their electrical outlets. 5. Open the display. 6. Press and hold the power button for few seconds, to ground the system board.
CAUTION: To guard against electrical shock unplug your computer from the electrical outlet before performing Step
# 8.
CAUTION: To avoid electrostatic discharge, ground yourself by using a wrist grounding strap or by periodically
touching an unpainted metal surface at the same time as touching a connector on the back of the computer.
7. Remove any installed ExpressCards or Smart Cards from the appropriate slots.
1
Working on your computer 5
After working inside your computer After you complete any replacement procedure, ensure that you connect any external devices, cards, and cables before turning on your computer.
CAUTION: To avoid damage to the computer, use only the battery designed for this particular Dell computer. Do not use
batteries designed for other Dell computers.
1. Connect any external devices, such as a port replicator or media base, and replace any cards, such as an ExpressCard. 2. Connect any telephone or network cables to your computer.
CAUTION: To connect a network cable, first plug the cable into the network device and then plug it into the
computer.
3. Connect your computer and all attached devices to their electrical outlets. 4. Turn on your computer.
6 Working on your computer
Disassembly and reassembly
Recommended tools The procedures in this document require the following tools:
Phillips #0 screwdriver Phillips #1 screwdriver Plastic scribe
NOTE: The #0 screw driver is for screws 0-1 and the #1 screw driver is for screws 2-4
microSD card
Removing microSD card 1. Follow the procedure in Before working inside your computer. 2. Press in on the microSD card to release it from the computer.
3. Remove the microSD card from the computer.
Installing microSD card 1. Slide the SD card into its slot until it clicks into place. 2. Install the microSD card. 3. Follow the procedure in After working inside your computer.
Base cover
Removing base cover 1. Follow the procedure in Before working inside your computer. 2. Remove the microSD card. 3. To remove the base cover:
a. Remove the mylar cap [1].
NOTE: The screw cover on the base cover is made up of a mylar sticker. To remove this screw, use a regular
philips driver and puncture the mylar cover. Once the mylar caps are removed it cannot replaced, and the screws
will be exposed from that point forward.
b. Loosen the M2.5x7 captive screws that secure the base cover to the computer [2] .
2
Disassembly and reassembly 7
c. Pry the base cover from the edge.
NOTE: You may need a 3c plastic scribe to pry the base cover from the edge.
4. Lift the base cover away from the computer.
8 Disassembly and reassembly
Installing base cover If the system is shipped with M.2 SSD perform the following steps.
1. Toe in the base cover front edge into the system. 2. Press the edges of the cover until it clicks into place. 3. Replace the M2.5x7 screws to secure the base cover to the computer. 4. Install the microSD card 5. Follow the procedure in After working inside your computer.
Battery
Lithium-ion battery precautions CAUTION:
Exercise caution when handling Lithium-ion batteries.
Discharge the battery as much as possible before removing it from the system. This can be done by disconnecting
the AC adapter from the system to allow the battery to drain.
Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
Do not expose the battery to high temperatures, or disassemble battery packs and cells.
Do not apply pressure to the surface of the battery.
Do not bend the battery.
Do not use tools of any kind to pry on or against the battery.
Ensure any screws during the servicing of this product are not lost or misplaced, to prevent accidental puncture or
damage to the battery and other system components.
If a battery gets stuck in a device as a result of swelling, do not try to free it as puncturing, bending, or crushing a
Lithium-ion battery can be dangerous. In such an instance, contact for assistance and further instructions.
If the battery gets stuck inside your computer as a result of swelling, do not try to release it as puncturing, bending,
or crushing a lithium-ion battery can be dangerous. In such an instance, contact Dell technical support for
assistance. See www.dell.com/contactdell.
Always purchase genuine batteries from www.dell.com or authorized Dell partners and resellers.
Removing battery - optional 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover
3. To remove the battery:
a. Disconnect the battery cable from the connector on the system board [1,2]. b. Remove the M2.0x3.0 screws that secure the battery to the computer [3]. c. Lift the battery away from the computer [4].
Disassembly and reassembly 9
Installing battery 1. Insert the battery into the slot on the computer. 2. Connect the battery cable to the connector on the battery. 3. Replace the M2x3 screws to secure the battery to the computer. 4. Install the:
a. base cover b. microSD card
5. Follow the procedure in After working inside your computer.
Keyboard lattice and Keyboard
Removing keyboard 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. To remove keyboard:
a. Disconnect the keyboard cable from the system board [1]. b. Use the plastic scribe to the release the keyboard [2].
10 Disassembly and reassembly
NOTE: The two release holes for the keyboard are indicated by the "KB" labeling.
4. Slide and lift the keyboard away from the computer.
Installing keyboard 1. Align the keyboard trim with the tabs on the computer, and press it until it clicks into place.
Disassembly and reassembly 11
2. Connect the keyboard cable on the system board. 3. Install the:
a. battery b. base cover c. microSD card
4. Follow the procedure in After working inside your computer.
Audio board
Removing audio board 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. To remove the audio board:
a. Disconnect the audio cable from the connector on the audio board [1]. b. Remove the M.2.0x3.0 screw that secures the audio board on the computer [2]. c. Lift the audio board away from the computer [3].
12 Disassembly and reassembly
Installing audio board 1. Insert the audio board into the slot on the computer. 2. Replace the M2x3 screw that secure the audio board to the computer. 3. Connect the audio cable to the connector on the audio board. 4. Install the:
a. battery b. base cover c. microSD card
5. Follow the procedure in After working inside your computer.
Power connector port
Removing power connector port 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. To remove the power connector port:
a. Disconnect the power connector cable from the connector on the system board [1]. b. Remove the M.2.0x3.0 screws that secure the power connector port on the computer [2]. c. Slide and lift the power connector port away from the computer [3].
Disassembly and reassembly 13
Installing power connector port 1. Insert the power connector port into the slot on the computer. 2. Replace the two M2x3 screws that secure the power connector port to the computer. 3. Connect the power connector cable to the connector on the system board. 4. Install the:
a. battery b. base cover c. microSD card
5. Follow the procedure in After working inside your computer.
Speaker
Removing speaker 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. To remove the speaker:
a. Disconnect the speaker cable from the connector on the system board [1]. b. Remove the adhesive tape that secures the speaker cable on the computer . c. Unroute the speaker cable from the routing channel [2].
14 Disassembly and reassembly
4. Remove the speaker from the computer.
Installing speakers 1. Place the speakers into the slots on the computer. 2. Route the speaker cable through the retention clips through routing channel. 3. Affix the adhesive tape to secure the speaker cable on the computer. 4. Connect the speaker cable to the connector on the system board.
Disassembly and reassembly 15
5. Install the:
a. battery b. base cover c. microSD card
6. Follow the procedure in After working inside your computer.
System board
Removing system board 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. Disconnect the following cables:
a. audio cable [1] b. keyboard cable [2] c. touch pad cable [3]
4. To disconnect the cable:
a. Disconnect coin cell battery , power connector port, and speaker cable [1, 2, 3]. b. Remove the M2.0xM3.0 screws and lift the metal bracket that secure on the system board [4, 5].
16 Disassembly and reassembly
5. To remove metal bracket:
a. Remove the screw M2.0x3.0 and lift the metal bracket that secures the WLAN card on the system board [1, 2] b. Disconnect the WLAN cables [3]. c. Remove the screws M2.0x.30 and lift the metal bracket that secures the display cable on the computer [4, 5] d. Lift the latch, and disconnect the cable [6]
6. Remove the M2. x3.0 screws and lift system board away from the computer[1 ,2]
Disassembly and reassembly 17
Installing system board 1. Align the system board with the screw holders on the computer. 2. Tighten the M2.0x3.0 screws to secure the system board to the computer. 3. Connect the display cable to the connector. 4. Place the metal bracket over the connector and tighten the M2.0x3.0 screws to secure the display cable to the computer. 5. Connect the WLAN cables. 6. Place the metal bracket, and tighten the M2.0x3.0 screw to the WLAN cable on the system board. 7. Place the metal and tighten M2.0x3.0 screws to secure on the system board. 8. Connect the following cables:
a. power connector cable b. touchpad cable c. keyboard cable d. speaker cable e. power board and audio cable f. sensor cable
9. Install the:
a. battery b. base cover c. microSD card
10. Follow the procedure in After working inside your computer.
Display assembly
Removing display assembly 1. Follow the procedure in Before working inside your computer. 2. Remove the:
18 Disassembly and reassembly
a. microSD card b. base cover c. battery
3. To remove display cable:
a. Remove the screws M2.0xM3.0 and lift the metal bracket that secures the display cable on the computer [1, 2]. b. Lift the latch, and disconnect the cable [3].
4. To disconnect WLAN cable:
a. Remove the screw M2.0x3.0 and lift the metal bracket that secures the WLAN card on the system board [1, 2]. b. Disconnect the WLAN cables [3]. c. Turn over the computer [4].
Disassembly and reassembly 19
5. To remove the display assembly:
a. Remove the display hinge screws M2.5xM5.0 that secure the display assembly to the computer [1]. b. Lift the display assembly away from the computer [2].
20 Disassembly and reassembly
Installing display assembly 1. Place the display assembly to align with the screw holders on the computer. 2. Replace the screws that secure the display hinges to the palm-rest assembly. 3. Flip over the computer. 4. Connect the display cable to the connector on the system board. 5. Place the metal bracket over the (display cable) connector, and tighten the M2.0x3.0 screws to secure the display cable to the
computer. 6. Connect the WLAN cables. 7. Place the metal bracket, and tighten the M2.0x3.0 screw to the WLAN cable on the system board. 8. Install the:
a. battery b. base cover c. microSD card
9. Follow the procedure in After working inside your computer.
Display bezel
Removing display bezel 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery
3. Remove the hinge cap and the mylar cap that secures the display bezel to the display assembly [1,2].
4. Remove the M2.5x3.5 screws and pry the edges to release the display bezel from the display assembly
Disassembly and reassembly 21
Installing display bezel 1. Place the display bezel on the display assembly. 2. Starting from the top corner, press on the display bezel and work around the entire bezel until it clicks on to the display assembly. 3. Replace the M2.5xM3.5 screws to secure the display bezel to the display assembly. 4. Affix the hinge cap. 5. Install the:
a. battery b. base cover c. microSD card
6. Follow the procedure in After working inside your computer
Display panel
Removing display panel 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery d. display assembly e. display bezel
3. Remove the M2.0x3.0 screws that secure the display panel to the display assembly [1] and lift to turn over the display panel to access the eDP cable [2].
4. To remove display panel:
a. Peel off the adhesive tape [1]. b. Disconnect the display cable from the connector on the display panel [2].
22 Disassembly and reassembly
Installing display panel 1. Connect the cable to the connector, and affix the tape. 2. Replace the display panel to align with the screw holders on the display assembly. 3. Replace the M2x3 screws to secure the display panel to the display assembly. 4. Install the:
a. display bezel b. battery c. base cover
5. Follow the procedure in After working inside your computer
Display hinges
Removing display hinge 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery d. display assembly e. display bezel f. display panel
3. To remove display hinge:
a. Remove the M2.5x2.5 screws that secure the display hinge to the display assembly [1]. b. Lift the display hinge away from the display assembly [2].
Disassembly and reassembly 23
Installing display hinge 1. Replace the M2.5x2.5 screws to secure the . 2. Install the:
a. display panel b. display bezel c. battery d. base cover
3. Follow the procedure in After working inside your computer
Camera
Removing camera 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery d. display assembly e. display bezel f. display panel
3. To remove display camera:
a. Disconnect the camera cable from the connector [1]. b. Lift the camera away from the display [2].
24 Disassembly and reassembly
Display back cover
Removing display back cover 1. Follow the procedure in Before working inside your computer. 2. Using the plastic scribe pry the edges of the display back cover.
Disassembly and reassembly 25
3. Remove the display back cover away from the computer.
NOTE: The display back-cover and antenna assembly cannot be further disassembled once all the pre-removal parts
procedures are completed. The picture and table below shows the display back-cover and antenna assembly after
performing the pre-removal parts procedures for any display back-cover and antenna assembly replacement.
26 Disassembly and reassembly
a. Display cable b. LED Daughter board c. Camera module d. Wireless Antennas (Main+Aux) e. Right Display Hinge f. Left Display Hinge
Installing display back cover 1. Align the display back cover with the tabs on the computer, and press it until it clicks into place. 2. Follow the procedure in After working inside your computer.
Installing camera 1. Place the camera on the display . 2. Connect the camera cable to the connector on the display assembly. 3. Install the:
a. display panel b. display bezel c. battery d. base cover
4. Follow the procedure in After working inside your computer
Palm rest
Replacing palm rest 1. Follow the procedure in Before working inside your computer. 2. Remove the:
a. microSD card b. base cover c. battery d. keyboard e. audio f. power connector g. speaker h. display assembly i. system board
NOTE: Touchpad is not a standalone component and is assembled along with the palm rest.
NOTE: The component you are left with is the palm rest.
Disassembly and reassembly 27
3. Install the following components on the new palm rest:
a. system board b. display assembly c. speaker d. power connector e. audio f. keyboard g. battery h. base cover i. microSD card
4. Follow the procedure in After working inside your computer.
28 Disassembly and reassembly
Product Specification This section gives information about product specifications.
Table 1. Chrome 11 (3180) Product Specification
Features Chromebook 11 (3180)
Processor Intel Celeron Processor N3060 (6 W, 2 M cache, up to 2.48 GHz)
Operating System Google Chrome OS
Chipset Intel Braswell
Security TPM 1.2 discrete
Dimension Front Height: 20.75 mm
Back Height: 20.75 mm
Width: 303.3 mm
Depth: 206.0 mm
Weight 1265.2 g
Display 11.6 (1366 x 768) eDP 200 nits Anti-Glare
Graphics Intel HD Graphics 500
Memory LPDDR3 2 GB LPDDR3 4 GB
AC Adapter 65 W Dell E4 series AC adapter
Battery 3-cell lithium ion (42 Whr Rechargeable)
Audio Codec Realtek I2S based codec ALC5650
Integrated Microphone Akustica AKU240 digital-output MEMS microphone
Primary Storage 16 GB/32 GB Build-in eMMC storage
Connectivity Intel Dual Band Wireless-AC 7265 802.11AC Bluetooth: 4.0
Multimedia Stereo Speakers Webcam 720p
Ports and Slots 2x USB 3.1 Gen 1 with BC1.2 Charging 1 x HDMI 1.4b (Out) Universal Audio Jack DC-IN (7.4 mm) LEDs microSD card reader Noble wedge lock slot
Internal MiniCard Slots (NGFF)
Warranty 1 year onsite repair/service ProSupport with NBD Onsite
3
Product Specification 29
Table 1. Chrome 11 (3180) Product Specification(continued)
Features Chromebook 11 (3180)
Premium Phone Support In-Home 1-4 years warranty extension options.
Multiple Display Options A connector is available for an external HDMI display up to 1080p
Dock Options N/A
Regulatory and Environmental Compliance Regulatory and product certification for US and EMEA
30 Product Specification
Software This section provides information about the operating system, commands, and bundled software for Dell Chromebook 11 (3180).
Topics:
Operating system View system information Dell activity light
Operating system This page contains information about the operating system used by the Dell Chromebook 11 (3180).
Chrome OS
Chromebooks are powered by the Google Chrome operating system, based on Google's popular Chrome browser. It has been developed to provide a fast, simple, and more secure computing experience for users who spend most of their time online.
Key Benefits
Speed Simplicity Security Updatability Syncronisability High power at low cost Easy to learn and use Documents, calendar, e-mail, contacts, and tasks available online and offline, and all securely backed-up and synchronised in the cloud. Access to the Chrome web app store Killer web apps The latest Intel Core processors
4
Software 31
Fun games Built-in support for popular file types and external devices
For more information about the Chrome OS, please visit the Chrome OS training page.
Verified Boot
Read Only firmware verifies the integrity of Read/Write (R/W) firmware. R/W firmware verifies the active Linux kernel. During run time, the kernel verifies each block read from disk.
If a verification step fails and there is no backup option, the machine enters recovery mode.
The Developer Mode switch turns off verified boot (at the Kernel stage) to enable users to run Chromium OS (or other OS). The BIOS is always verified.
32 Software
Disk Partition Map
There are two copies of Chrome OS on disk: an active copy and a backup copy. Each copy consists of a kernel partition and a root file system. The backup copy is updated automatically in the background. Users only need to reboot. The partition contains encrypted user data and is also used in the factory for storing test software.
Software 33
Developer and Recovery mode Table 2. Developer and Recovery mode
Developer Mode Recovery Mode
Used to boot without verification. Can be turned on via key combination during boot. Stateful partition is wiped during transitions. Used in the factory to boot test image.
Allows a user to reinstall the Chrome OS from a USB key or SD card.
Recovery mode is entered if verified boot fails. A user can force recovery mode via a key combination during
boot.
Coreboot and U-boot Custom Firmware Coreboot (x86 only)
Memory and chipset initialization Open-source, except for MRC binary from Intel.
U-Boot
Performs verified boot Handles recovery and Developer Mode Open source code
Normal boot is very fast, as it takes less than 1 second to start loading kernel. Chromebook does not boot other operating systems such as Windows or OS X.
Chrome vs Chromium OS Table 3. Difference between Chromium and Chrome OS
Difference between Chromium and Chrome OS
Chromium OS Chrome OS
Is an open source project: http://www.chromium.org/ chromium-os
Runs on regular PCs and Chrome devices
Is based on Chromium OS Only runs on the Chrome devices with required hardware
features (TPM, RO firmware, recovery button, developer switch).
Includes additional licensed features such as the Netflix plugin, video codecs, and fonts
34 Software
View system information This page contains all the information about viewing system information for the Dell Chromebook.
Dell Chromebook 11 (3180) does not support Dell BIOS. Hence, there are several ways to check system specifications depending on the information you are searching for. The table below lists some of the most commonly used methods to view system information and specifications.
Table 4. View system information
Commands Action and Purpose Screenshot
Chrome:help View basic OS information.
Software 35
Table 4. View system information(continued)
Commands Action and Purpose Screenshot
Chrome:settin gs
View information such as screen resolution options (Device>Display settings), touchpad, and other basic hardware information.
Chrome:system View advanced system information such as the Google Chrome version, BIOS information, CPU information, memory information, network status, power supply information, etc.
36 Software
Table 4. View system information(continued)
Commands Action and Purpose Screenshot
Chrome:net- internals
View advanced networking information.
Dell activity light This page contains all the information about the Dell Bright Light software that is used to control Dell Activity Light.
Overview
Dell Activity Light can be used as an indicator for the interaction between school teacher and student, and Dell has designed a software over this feature. The application will not be factory installed when product RTS, but it can be downloaded and installed via the web-store through the following link: https://chrome.google.com/webstore/detail/dell-led/klhphccnhmdlnljpdljjhehlmplnmini
Software 37
Raise your Hand/Answer Question/Discussion buttons
Students can either click the on-screen button or press keyboard hot key to on/off the Ask question LED. The on-screen button can be the Chrome application in the menu or the shortcut icon on the task bar.
MultiColor Poll
Students can vote with different LED color by either clicking the on-screen button (suggested) or pressing keyboard hot key.
38 Software
Technology and components This chapter details the technology and components available in the system. Topics:
Keyboard Touchpad Integrated microphone Bluetooth
Keyboard Dell Chromebook 11 (3180) keyboards have a few extra features to help you browse the web effortlessly and efficiently. The keyboard contains a dedicated search key and a new row of web shortcut keys. A standard USB Windows keyboard can also be used with the Chromebook, using the same keyboard shortcuts. The image below shows the keyboard layout.
Keyboard keys function The Chrome device keyboard is designed to help you get to the things you need the most. The table below is an overview of the special keys on the top row of the keyboard:
Table 5. Special keys
Special keys
Go to the previous page in browser history
Go to the next page in browser history
Reload current page
Enter Immersive mode, which hides the tabs and launcher
5
Technology and components 39
Table 5. Special keys(continued)
Special keys
Enter Overview mode, which shows all windows
Decrease screen brightness
Increase screen brightness
Mute
Decrease the volume
Increase the volume
Search applications and the web at the same time. On a Chromebook, this key is on the side, where the Caps Lock key is normally located.
Keyboard shortcut keys
Table 6. Shortcut keys
Shortcut keys
Function Combination keys
Page up Press Alt and the up arrow
Page down Press Alt and the down arrow
Home Press Ctrl+Alt, and the up arrow
End Press, Ctrl+Alt and the down arrow
Delete Press Alt+Backspace
Toggle the bookmark bar Ctrl+Shift+B
Search current webpage Ctrl+F
Open a new tab Ctrl+T
Open a new window Ctrl+N
Open the link you clicked in a new background tab Press Alt and click a link
Switch to next tab Ctrl+Tab
Switch to next window Switch to next window
Sign out of Google Account Ctrl+Shift+Q
Close current tab Ctrl+W
To see more shortcuts, simply press Ctrl+Alt+? To open the keyboard viewer on your screen.
40 Technology and components
Touchpad This page contains information for Dell Chromebook 11 (3180) touchpad gestures.
The following table lists some gestures and actions supported by the Chromebook touchpad:
Table 7. Touch pad gestures
Touchpad gestures
Gestures Explanation
Simply move your finger across the touchpad.
Press down on the lower half of the touchpad. Since tap-to-click is enabled by default, you can quickly tap the touchpad to click.
Click the touchpad with two fingers.
Place two fingers on the touchpad and move them up and down to scroll vertically, left and right to scroll horizontally. If you have Australian scrolling enabled, move two fingers up to scroll down. (It works in the same way as say, your smartphone or tablet.) If you have multiple browser tabs open, you can also swipe left and right with three fingers to quickly move between tabs.
Swipe Quickly move two fingers left or right to go backward or forward on web pages or while using apps.
Click the item you want to move with one finger. With a second finger, move the item. Release both fingers to drop the item at its new location.
Integrated microphone This page contains all the information about the Dell integrated microphone.
Akustica AKU240 is an HD Voice quality, top port, digital output MEMS microphone in a small 4.0 x 3.0 x 1.0 mm package. The robust digital output stream from the AKU240 is virtually immune to all forms of Radio Frequency Interference (RFI) and Electromagnetic
Technology and components 41
Interference (EMI) allowing the microphone to be integrated anywhere on the platform regardless of proximity to displays, the Wi-Fi antennae, or other sources of interference that would degrade the signal of conventional analog microphones. For the device manufacturer, this translates to a higher degree of design flexibility by providing a consistent SNR level regardless of environment, resulting in shorter design cycles.
The output of the microphone is pulse density modulated (PDM), a single-bit digital output stream designed to enable the multiplexing of stereo microphone data onto a single wire. With a user selectable Left/Right channel option, the AKU240 is ideal for use in multiple microphone applications.
Key features Digital MEMS Microphone with PDM (pulse density modulation) output Excellent acoustic performance with 63 dB SNR Compatible with Microsoft Windows 8 and Intel Ultrabook Requirements for Digital Microphones Tightly controlled sensitivity of -26 dBFS +/- 2 dB Robust digital-output immune to RF/EM interference Matched microphones in frequency and phase response for array applications Output supports dual-microphone, single-wire multiplexing Industry standard microphone interface compatible with multiple codecs. Low current power-down mode Lead-free surface-mountable and RoHS2 compliant Halogen-free in accordance with IEC61249-2-21 Thin profile, SMT packaging Industry-standard package of 4.00 x 3.00 x 1.00 mm
Typical applications Ultrabooks Mobile phones Media tablets eReaders Microphone arrays Webcams and camera modules
Bluetooth This section outlines the instruction to pair a bluetooth device with your Chrome devices.
Bluetooth technology lets you connect devices wirelessly over short distances. To use the Bluetooth accessories with your Chromebook, first check if your Chromebook supports Bluetooth. You will then need to pair it with the accessory.
To see if you can use the Bluetooth accessories with your Chromebook, click the status area in the lower right corner, where your account
picture appears. If you see the Bluetooth icon or in the menu, your Chromebook supports Bluetooth. If you do not see either of these icons, your Chromebook does not support Bluetooth. If your Chromebook supports Bluetooth, it can connect to a wide range of the Bluetooth accessories, including the following:
Keyboards Mice Speakers Headphones Headsets (audio only)
To connect a Bluetooth device with your Chromebook, you need to pair them. Here is how:
1. Sign in to your Chromebook. 2. Click the status area in the lower-right corner, where your account picture appears. 3. Select your Bluetooth status in the menu that appears.
4. If Bluetooth is disconnected, click the disconnected icon. or click Enable Bluetooth in the menu. Your Chromebook will automatically begin scanning for available Bluetooth devices.
42 Technology and components
5. Pick the device you want to add from the list of available Bluetooth devices and click Connect. 6. Follow the instructions on the screen to connect your Bluetooth device.
If you are connecting a mouse, no PIN is normally required. If you are prompted for a PIN, enter the PIN for your mouse using your Chrome device's keyboard.
If you are connecting a keyboard, enter the randomly generated PIN on the keyboard you wish to pair and press Enter.
To confirm that your Bluetooth device is connected, check the Bluetooth status. You should see your device listed there.
NOTE: Just got your Chromebook or Chromebox? If you are turning on your chrome device for the first time and you
have a Bluetooth device nearby that is also turned on, your chrome device may automatically detect the device and show
you steps to pair it. You will see these instructions only if your chrome device does not already have a similar device
connected or its functionality is not built in, like a keyboard or trackpad.
Technology and components 43
Diagnostic and troubleshooting This section covers the diagnostics tool and troubleshooting information for field service technicians.
Topics:
Basic troubleshooting CROSH CROSH commands Chrome commands Commonly used CROSH command Reset Chromebook Recovery Chromebook
Basic troubleshooting This page contains all the information for Dell basic troubleshooting
NOTE: Refer to Google Help Center for the online troubleshooter.
NOTE: Resetting the Chromebook, also known as Powerwash, can be attempted before Recovering the Chromebook.
Recovering the Chromebook is the last resort.
Power issues Table 8. Power issue
Power issues
Issue Possible solutions
Chromebook would not Power On
If the Chromebook will not turn on, follow these steps:
1. Remove all external devices.
a. If the Chromebook starts, reconnect devices one at a time while restarting the computer to figure out which device is causing the problem. You are done.
b. If the Chromebook still does not start or exhibits the same problem, do not reconnect anything, and continue troubleshooting.
2. The battery life might be too low. Plug the Chromebook into the AC adapter and let it charge for at least an hour and try turning it on again.
NOTE: When a new Chromebook is used for the first time, the battery is still in shipping mode. To resolve this issue, turn off the Chromebook and plug in the AC adapter and turn on the Chromebook again.
3. Depending on the Chromebook you have, you may see a power indicator light close to the charging port. If you have let the Chromebook charge and the light is not coming on, perform a hard reset.
NOTE: You can perform a hard reset by pressing Refresh + Power.
4. Use a different AC adapter with the same power voltage.
6
44 Diagnostic and troubleshooting
Table 8. Power issue(continued)
Power issues
5. Remove the AC adapter, and turn on with the battery power only.
Display issue
Table 9. Display issue
Display issue
Issue Possible solutions
Screen is Blank
If the Chromebook's screen is blank, try the following troubleshooting steps to resolve the issue, checking to see if the screen turns on after each step:
1. Make sure the Chromebook is on. If you are using the battery, plug the Chromebook in and press the power button.
2. Restart the Chromebook by holding the power button down until the device turns off, then turn it back on again.
3. Reset or Recover the Chromebook.
Audio, screen, and camera issues
Table 10. Audio, screen, and camera issues
Audio, screen, and camera issues
Issues Possible solutions
Audio issues
If you hear static, or the volume from the speakers is low when attempting to listen to audio:
1. Make sure the device is not muted. Try adjusting the volume. 2. Try rebooting the Chromebook. 3. Try playing audio from various sources, including YouTube and
audio files stored locally on the Chromebook.
If the speakers are not responding when attempting to listen to audio:
1. Unplug the device from all cables (USB, headphones, and displays).
2. Try playing audio from various sources, including YouTube and audio files stored locally on the Chromebook.
3. Try rebooting the Chromebook. 4. If audio still does not respond, try to Reset or Recover the
Chomebook.
Screen issues
If the screen is not operating properly (images are too dark or no image is appearing):
1. Try adjusting the brightness with the brightness keys at the top of the keyboard.
2. In the status area in the bottom-right of the screen, check the display and make sure there are no issues with a mirrored or extended display.
3. Try rebooting the Chromebook 4. If the screen issues persist, try to Reset or Recover the
Chomebook.
Camera issues If the camera is not operating properly (blurry images or poor performance):
Diagnostic and troubleshooting 45
Table 10. Audio, screen, and camera issues(continued)
Audio, screen, and camera issues
1. Check that the camera is not being blocked or covered by a privacy screen or other obstruction.
2. Try using different apps that use the camera. Try a Google+ Hangout or the onboard camera app
3. Try rebooting the Chromebook 4. If the camera issues persist, try to Reset or Recover the
Chomebook.
Bluetooth issue
Table 11. Bluetooth issue
Bluetooth issue
Issue Possible solutions
Bluetooth issues
If you run into issues while attempting to pair or use a Bluetooth device with the Chromebook, try the following steps to resolve the issue:
1. First, make sure that the Bluetooth device you are trying to pair is supported by the Chromebook.
2. Try disabling and re-enabling Bluetooth connectivity from the status area in the lower-right corner.
3. Try restarting the Chromebook. 4. If you are still encountering issue with bluetooth, try to Reset
or Recover the Chomebook.
Touchpad and Hotkeys issues
Table 12. Touchpad and hotkeys issues
Touchpad / Hotkeys issues
Issue Possible solutions
Touchpad not responding
If the touch pad has stopped responding, try the following steps to resolve the issue: Try moving the cursor after each step:
1. Tap the Esc key several times. 2. Drumroll the fingers across the touch pad for a few seconds. 3. Restart the Chrome OS by holding down the power button
until the device turns off, and then turn it back on again. 4. If the cursor still does not move when using the touch pad, try
logging in from the Guest account using the tab key to navigate.
5. If users experience touch pad issues with the account that is not the owner (primary) account, delete the user account and re-create it. Again, use the tab key to navigate.
6. If none of the above steps work, try to Reset or Recover the Chomebook.
Top row of keys (Hotkeys) not responding
If a hotkey (like the volume or brightness keys) are not responding, try the following troubleshooting steps, making sure to test the keys after each one:
1. If the affected key is volume or brightness, check to make sure you are not at the upper or lower limit for that setting.
2. If the backward or forward buttons do not work, check that the same icons in a web browser are not grayed out. For
46 Diagnostic and troubleshooting
Table 12. Touchpad and hotkeys issues(continued)
Touchpad / Hotkeys issues
example, if the back button on a web page is grayed, this is because the browser is not aware of a page to move backward to.
3. Restart the Chrome OS by holding down the power button until the device turns off, and then turn it back on again.
4. Try using the keys in the Guest account. 5. If users experience hotkey issues with the account that is not
the owner (primary) account, delete the user account and re- create it.
6. If none of the above steps work, try to Reset or Recover the Chomebook.
Chrome OS issue
Table 13. Chrome OS issue
Chrome OS issues
Hes Dead, Jim! error message
If the Chromebook becomes slow or unresponsive, and the He's Dead, Jim! error message appears, the system could be running low on memory.
NOTE: If you terminated the process using Google Chrome's Task Manager, the system's task manager, or with a command line tool, this message will appear as well.
1. If the page was not ended intentionally, reload the page to continue. If the message continues to appear, try closing inactive tabs or other programs to free up more memory.
2. If issue persists, please see He's Dead, Jim! from Google knowledge base.
Chrome OS is missing or damaged
If the Chromebook does not start and displays the message, Chrome OS is missing or damaged. Please insert a recovery USB stick into the USB ports on the device:
Perform a system recovery. See performing Recover Chromebook for more information.
Chrome OS stops responding and nothing moves on the computer display
If the Chrome OS stops responding and nothing moves on the computer display:
1. Turn off the computer. 2. Disconnect all peripheral devices, and remove all USB devices
and media cards. 3. Disconnect the AC adapter. 4. Press and hold the power button for 10 seconds. 5. Reconnect the AC adapter, and turn on the system. 6. If issue persists, please perform a Reset or Recover the
Chromebook.
Lost / Forget Sign in password (Chrome OS)
If you lost/forget the sign-in password to the Chromebook:
1. Check if this is a managed device (Enterprise enrolled device).
a. If this is a managed device, please contact the administrator to have them reset the password via Google Admin Console.
b. If this is not a managed device, please proceed with the following steps:
Diagnostic and troubleshooting 47
Table 13. Chrome OS issue(continued)
Chrome OS issues
2. Sign in as guest or use a different PC. 3. Open an internet browser, and navigate to https://
www.google.com/accounts/recovery/ 4. Select I do not know my password, and then enter the email
address that you use to sign in to Google. 5. Click Continue and follow the on-screen instructions to reset
the password.
Other Chromebook lock up or freeze symptoms that are not listed here
If none of the above symptoms match the Chromebooks issue, refer to Google Help Center for the online troubleshooter and more help.
CROSH This topic covers the information you need to know for the Chrome Shell (CROSH). CROSH and the Google Chrome URL commands provide some troubleshooting tools, information, and advanced settings.
The Chrome OS does not support ePSA, Dell BIOS, the F12 boot menu, or DellConnect. There are no preboot diagnostics. All troubleshooting must be done inside the OS. Chrome Shell (CROSH) and the Chrome URL commands provide some troubleshooting tools, information, and advanced settings. CROSH is a command line interface similar to the Linux BASH or Windows command (cmd.exe) terminals. Chrome OS is based on Linux, but CROSH does not recognize most Linux commands. The most useful commands for troubleshooting are memory test, storage_test_1, storage_test_2, ping, and tracepath. Ping works differently than it does in Windows. By default, it repeats until you press
1. Open the Chrome browser. 2. Press
3. Type in the CROSH command for diagnostics. Type 'help' for a list of available commands. Type help_advanced to display a complete list of commands for debugging purposes
Alternately, refer to CROSH Commands for the list of the CROSH commands available for diagnostics.
CROSH commands The table below lists the available commands in Chrome Shell (CROSH).
Table 14. Help commands
Command Purpose
exit Exits the CROSH Shell.
48 Diagnostic and troubleshooting
Table 14. Help commands(continued)
Command Purpose
help Displays this help.
help_advanced Displays the help for more advanced commands, used for debugging.
ping [-c count] [-i interval] [-n] [-s packetsize] [-W waittime] Sends ICMP ECHO_REQUEST packets to a network host. If is "gw", then the next hop gateway for the default route is used. It works just like the ping command on other operating systems. Press
ssh [optional args...] Starts the ssh subsystem if invoked without any arguments. "ssh
ssh_forget_host Removes a host from the list of known ssh hosts. This command displays a menu of known hosts and prompts for the host to forget.
top Sets the chaps debug logging level. No arguments start verbose logging
Table 15. Advanced help command
Command Purpose
battery_test[
bt_console [
chaps_debug [start|stop|
connectivity Shows connectivity status.
experimental_storage
ff_debug [
memory_test Performs extensive memory testing on the available free memory.
modem
modem_set_carrier carrier-name Configures the modem for the specified carrier.
network_diag[--date] [--link] [--show-macs] [--wifi] [--help] [-- wifi-mon]
Performs a suite of network diagnostics and saves a copy of the output to your download directory
network_logging
p2p_update [enable | disable] Enables or disables the peer-to-peer (P2P) sharing of updates over the local network. This will both attempt to get updates from other peers in the network and shares the downloaded updates with them. Run this command without arguments to see the current state.
rlz < status | enable | disable> Enables or disables RLZ.
rollback Attempts to roll back to the previous update cached on your system. Only available on non-stable channels and non-enterprise enrolled devices. Please note that this will power wash your device.
Diagnostic and troubleshooting 49
Table 15. Advanced help command(continued)
Command Purpose
route [-n] [-6] Displays the routing tables.
set_apn [-n
Sets the APN to use when connecting to the network specified by
set_apn - c Clears the APN to be used, so that the default APN is used instead.
set_arpgw
set_cellular_ppp [-u
set_cellular_ppp -c Clears any existing PPP username and PPP password for an existing cellular connection.
sound
storage_status Reads storage device SMART health status, vendor attributes, and error logs.
storage_test_1 Performs a short offline SMART test.
storage_test_2 Performs an extensive readability test.
syslog
tpcontrol{status | taptoclick [on|off] sensitivity [1-5] | set
Allows the user to manually adjust advanced touchpad settings.
tracepath [-n]
update_over_cellular [enable|disable] Enables or disables the auto updates over cellular networks. Run without arguments to see the current state.
upload crashes Uploads available crash reports to the crash server.
wpa_debug [
xset m [acc_mult[/acc_div] [thr]] xset m default Tweaks the mouse acceleration rate.
xset r rate [delay [rate]] Tweaks the autorepeat rates. The delay is the number of milliseconds before autorepeat starts. The rate is the number of repeats per second.
xset r [keycode] < on|off > Turns autorepeat on/off. If a keycode is specified, it affects only that key. If not specified, it affects global behavior.
Chrome commands Chrome:// pages contain experimental features, diagnostic tools, and detailed statistics. They are hidden in Chrome's user interface. Chrome://about page lists all Chrome's internal pages. To view all the commands, type chrome://about in the Chrome browser URL as shown below:
50 Diagnostic and troubleshooting
Table 16. Chrome browser shortcuts
Purpose Browser Shortcut Explanation
System Information chrome://system/ "Who am I".. BIOS version, and so on
Basic Connectivity Diags chrome://diagnostics/ Test for NIC and Internet connection
Chrome Information chrome://version More "Who am I" type of stuff
Create Recovery USB Stick chrome://imageburner/ Google's version of DBAR/DBRM
Chrome Flags chrome://flags Experimental features beyond the scope of what Dell supports
Memory Troubleshooting chrome://memory View running processes and memory utilization
Module Load chrome://conflicts Shows conflicts of all modules loaded by Chrome
Chrome Sync Status chrome://syncchrome://sync- internals
Allows troubleshooting of connected accounts
Connectivity Troubleshooting chrome://net-internals Comprehensive network/connectivity diagnostics, including DNS analysis, Waterfall and Bandwidth diagnostics, and so on
Histogram chrome://histograms Actual work and I/O audit
Credits chrome://credits References to all module/libs contributions and their respective wiki/license URLs
Crash Reporting chrome://crashes Shows detailed crash report, if the feature was enabled
Apps RAM Utilization chrome://appcache-internals Detailed memory usage for apps/ extensions, especially handy for 2 GB Chromebooks
Following are the 12 most helpful chrome:// commands that you should know:
Diagnostic and troubleshooting 51
Table 17. Helpful chrome commands
Chrome Commands Purpose Screenshot
chrome://flags From here you can enable some of the experimental features that are hidden in the Google Chrome browser. Please note that as mentioned on this page, since these are experimental, these might not work as expected and might cause issues. Enable these features, and use it at your own risk.
chrome://dns This displays the list of hostnames for which the browser will prefetch the DNS records.
chrome://downloads This is also available from the Menu > Downloads. Shortcut key is Ctrl+J.
52 Diagnostic and troubleshooting
Table 17. Helpful chrome commands(continued)
Chrome Commands Purpose Screenshot
chrome://extensions This is also available from the Menu > Tools > Extensions.
chrome://bookmarks This is also available from the Menu > Bookmarks > Bookmark Manager. Short cut key is Ctrl+Shift+O.
chrome://history This is also available from the Menu > History. Short cut key is Ctrl+H.
Diagnostic and troubleshooting 53
Table 17. Helpful chrome commands(continued)
Chrome Commands Purpose Screenshot
chrome://memory This will redirect to chrome://memory- redirect/. This will display the memory used by the Google Chrome browser. This also displays all the process related to browser with their PID, process name, and the memory it takes.
chrome://net-internals This displays all networking related information. Use this to capture network events generated by the browser. You can also export this data. You can view DNS host resolver cache. One of the important features in this feature is Test. If a URL failed to load, you can go to chrome://net- internals > click on Tests tab > type that URL which failed, and click on Start Test, which does some test and report you why that URL failed. chrome://plugins/.
chrome://quota-internals This gives information about the disk space quote used by the browser, including the breakdown of how much space the individual websites took under temporary files.
54 Diagnostic and troubleshooting
Table 17. Helpful chrome commands(continued)
Chrome Commands Purpose Screenshot
chrome://sessions This displays the number of sessions and magic list that are currently running.
chrome://settings This is also available from the Menu > Options (on Windows), and Menu > Preferences (on Linux). From here you can control various browser related settings.
chrome://sync-internals This gives information about the Chrome sync feature, including the Sync URL used by Google, and sync statistics.
Diagnostic and troubleshooting 55
Commonly used CROSH command This page contains information about the most commonly used CROSH commands to diagnose the Dell Chromebook 11 (3180).
Below are some of the most commonly used CROSH commands to troubleshoot a hardware issue.
NOTE: CROSH storage_test_1 and storage_test_2 are not supported on the eMMC storage device.
Check battery charging status The Chrome Shell (CROSH) includes a simple battery health diagnostic test. This is to confirm that the battery is charging and to check on the battery health and discharge rate. Follow the instruction provided to check on the battery charging status:
1. Connect the AC adapter to the Chromebook and a power outlet. 2. Turn on, and sign in to the Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH.
5. Type battery_test 1 into CROSH, and then press Enter.
56 Diagnostic and troubleshooting
6. Check the result to confirm that the battery is charging.
Check battery health Follow the steps to evaluate the health of the Chromebook battery, and check the discharge rate:
1. Disconnect the AC adapter from the Chromebook. 2. Turn on and sign in to Chromebook. 3. Open the Chrome browser. 4. Press CTRL + ALT + T to open CROSH.
Diagnostic and troubleshooting 57
5. Type battery_test 1 into CROSH, and then press Enter.
6. A screen displays the current battery health and discharge rate.
If the Battery health percentage is greater than 50%, the battery is within the expected wear limits. If the Battery health percentage is equal to or less than 50% and the battery is less than a year old, the battery is outside expected
wear limits and might need to be replaced. If the test results show that Battery is Unknown, the battery might need to be replaced.
Checking memory Follow the steps below to perform a memory check for Chromebook:
NOTE: This will approximately take 20 minutes to complete the test, and it also depends on the capacity of the memory.
1. Turn on and sign in to Chromebook. 2. Open the Chrome browser.
58 Diagnostic and troubleshooting
3. Press CTRL + ALT + T to open CROSH.
4. Type memory_test into CROSH, and then press Enter.
Diagnostic and troubleshooting 59
5. A diagnostic screen displays the result of the memory test passed without any errors.
Example of a memory test failure.
Checking network status If you are having trouble connecting to the Internet, use the steps in one or more of the following sections to test the network adapter:
Follow the instruction to gather the information about the network and diagnose the network errors.
60 Diagnostic and troubleshooting
1. Turn on and sign in to Chromebook. 2. Open the Chrome browser. 3. Press CTRL + ALT + T to open CROSH.
4. Type network_diag into CROSH, and then press Enter.
Diagnostic and troubleshooting 61
5. Wait while CROSH performs a set of network diagnostic tests. A diagnostic screen displays the results of the network adapter health test.
6. The diagnostic test log is saved as a.txt (plain text) file in the Files app.
62 Diagnostic and troubleshooting
7. If the diagnostic test returns a failure message, make sure the Wi-Fi adapter is enabled and connect to a network.
Reset Chromebook This page contains all information about resetting Dell Chromebook 11 (3180).
All local user data stored on the Chromebook can be cleared by resetting it to its original factory state (also known as Powerwash).
This step might be helpful if you want to reset owner permissions or if you are experiencing issues with your user profile.
NOTE: All data stored on your Chromebook such as downloaded files, photos, owner permissions, and saved networks,
will be deleted for all accounts when performing a factory reset. After clearing this data, you will be guided through the
initial setup again. Resetting your device will not affect your accounts themselves, or any data synced to these
accounts.
NOTE: Do not follow the instructions below if you're using a managed Chrome device, as you will not be able to re-enroll
your device after powerwashing it.
Follow these steps to reset your Chromebook to its original factory state:
1. Click the status area in the lower-right corner, where your account picture appears.
Diagnostic and troubleshooting 63
2. Click Settings as highlighted from the screenshot below.
3. Click Show advanced settings to expand the menu.
64 Diagnostic and troubleshooting
4. Click the Powerwash button.
5. Click Restart when prompted.
You can also reset your Chromebook from the sign-in screen by holding down the keys Ctrl+Alt+Shift+R and clicking Restart. (If you are signed in to your Chromebook, sign out first before you press on Ctrl+Alt+Shift+R, then click Restart. Once the Chromebook is restarted, click Reset.)
After you restart the Chromebook, you should now see the setup screen. Follow the instructions on the screen to set up your Chromebook again. Make sure you sign in with your primary Google Account, because this account is set as the owner account.
Diagnostic and troubleshooting 65
Recovery Chromebook This page contains information about recovering Dell Chromebook 11 (3180).
Recovering the Chromebook Install a new version of the Chrome operating system on your Chromebook by going through the recovery process. You may want to go through this process if you are having problems updating your Chromebook or if it stops working.
NOTE: All account information and data stored on your Chromebook, such as photos, downloaded files, and saved
networks, will be deleted. Owner privileges for your primary account will also be reset. However, the actual Google
Accounts and any data synced to these accounts are not affected by the recovery process. After the recovery process is
complete, you will be guided through the initial setup again.
Prerequisites:
Before starting this process, you need the following:
A Chrome device, Windows, Mac, or the Linux computer with administrative rights. A 4 GB or larger USB flash drive or SD card that you do not mind clearing.
Step 1- Check for the Chrome OS is missing or damaged message If you see this message, you can first try to perform a hard reset on your Chromebook by pressing Refresh + Power. If you still see this message after performing a hard reset, please proceed to Step 2.
If you see the Chrome OS verification is turned off message, refer to Chrome OS verification is turned off section below.
Step 2- Create the recovery USB flash drive or SD card Insert a USB flash drive or SD card into your computer and follow the instructions below
Table 18. USB flash drive or SD card
Operating System Instructions
Chrome Device Instructions
Create a recovery flash drive by using the Image Burner. The tool may not be available in all languages.
1. Type chrome://imageburner into the omnibox (browser's address bar) .
2. Run the tool and follow the instructions that appear on your screen.
NOTE: When recovering your Chromebook, make sure to create the recovery flash drive on the same model.
Windows Instructions
1. Click this link to download the Recovery Tool. If you are a network administrator for your school, business, or organization, click this link to download the Recovery Tool: 2. 3.
2. Run the tool and follow the instructions that appear on your screen.
3. After you recover your Chromebook, you must format your USB flash drive or SD card using the Recovery Tool. If you do not format your USB flash drive or SD card, you will not be able to use all the storage space on your external device. Additionally, your USB flash drive or SD card may not be recognizable by Windows.
Mac Instructions
Create a recovery flash drive by using the Recovery Tool. The tool may not be available in all languages.
1. Click this link to download the Recovery Tool. 2. Run the tool and follow the instructions that appear on your
screen.
66 Diagnostic and troubleshooting
Table 18. USB flash drive or SD card (continued)
Operating System Instructions
After the process is complete, you might see an alert saying your USB drive or SD card is unreadable. If this fails, try removing and reinserting your USB drive or SD card. Your USB drive or SD card should now be ready to use for recovery.
Linux Instructions
Create a recovery flash drive by using the Recovery Tool. The tool may not be available in all languages.
1. 1.Click this link to download the Recovery Tool. 2. Modify the script permissions to allow execution with the
following command: $ & sudo chmod 755 linux_recovery.sh
3. Run the script with root privileges with the following command:$ sudo bash linux_recovery.sh
4. Follow the prompts from the tool to complete building the operating system image.
Reinstall the Chrome Operating System 1. Start your Chromebook. 2. When the Chrome OS is missing or damaged screen appears, insert the USB flash drive or SD card you created into the USB port
or SD card slot on your Chrome device 3. Wait for the Chromebook to boot up from the flash drive 4. Follow the instructions that appear on the screen. 5. On successful installation of the Chrome operating system, you will be prompted to remove the USB flash drive or SD card. 6. Remove the USB flash drive or SD card when prompted, and your Chromebook will automatically restart.
You should now be able to start your Chromebook as normal. Because the data stored on your Chromebook has been cleared, you will need to go through the initial setup again. Make sure you sign in with your primary Google Account, because this account will be set as the owner account.
Chrome OS verification is turned off Message By default, Chromebooks are set to the normal user mode. If you've set the user mode to developer mode instead, you'll see a screen with the message "Chrome OS verification is turned off" when you start up. Use the developer mode if you want to test your own version of the Chrome operating system.
Press Ctrl+D to enter developer mode. If you press the space bar instead, you'll see a screen asking to recover your device.
Troubleshooting Tips
Table 19. Troubleshooting tips
Question Solution
I am unable to recover my Chromebook To help ensure that you are running the latest version of Chrome OS once you recover your Chromebook, we recommend creating the recovery media with the latest version of Chrome OS and avoid using recovery media that may contain an older version of the operating system.
An error message An unexpected error has occurred. Try the following steps:
1. Confirm that you successfully completed all instructions exactly as specified in Step 2: Create the recovery USB flash drive or SD card above.
2. Try using a different USB stick or SD card. 3. If the problem persists, contact Google Chrome support team.
An error message You are using an out-of-date Chrome OS recovery image.
You should download an up-to date recovery image. Simply follow all the instructions exactly as specified in Step 2 above.
Diagnostic and troubleshooting 67
Table 19. Troubleshooting tips(continued)
Question Solution
You successfully recovered your Chromebook but now you can not use your USB or SD card with Windows
After you have completed recovery, you need to format your USB or SD card using the recovery tool.
You successfully recovered your Chromebook but now Windows does not recognize the whole size of the USB or SD card used for recover.
After you have completed recovery, you need to format your USB or SD card using the recovery tool.
68 Diagnostic and troubleshooting
Contacting Dell NOTE: If you do not have an active Internet connection, you can find contact information on your purchase invoice,
packing slip, bill, or Dell product catalog.
Dell provides several online and telephone-based support and service options. Availability varies by co
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If you want to find out how the Chromebook Dell works, you can view and download the Dell Chromebook 11 3180 Laptop Disassembly Guide on the Manualsnet website.
Yes, we have the Disassembly Guide for Dell Chromebook as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.
The Disassembly Guide should include all the details that are needed to use a Dell Chromebook. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.
The best way to navigate the Dell Chromebook 11 3180 Laptop Disassembly Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.
This Dell Chromebook 11 3180 Laptop Disassembly Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.
You can download Dell Chromebook 11 3180 Laptop Disassembly Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.
To be able to print Dell Chromebook 11 3180 Laptop Disassembly Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell Chromebook 11 3180 Laptop Disassembly Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.