Contents

Dell Edge Gateway 3000 Gateway Service Manual PDF

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Summary of Content for Dell Edge Gateway 3000 Gateway Service Manual PDF

Dell Edge Gateway Service Manual

Computer Model: Dell Edge Gateway 3000 Series Regulatory Model: N03G Regulatory Type: N03G001

Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

Copyright 2017 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

2017 - 08

Rev. A00

Contents

1 Before working inside your Edge Gateway....................................................................... 8 Before you begin ................................................................................................................................................................8 Safety instructions..............................................................................................................................................................8 Recommended tools...........................................................................................................................................................8 Screw list............................................................................................................................................................................9

2 After working inside your Edge Gateway........................................................................10

3 Removing the front cover............................................................................................... 11 Procedure.......................................................................................................................................................................... 11

4 Replacing the front cover.............................................................................................. 13 Procedure......................................................................................................................................................................... 13

5 Removing the antenna-cable bracket.............................................................................14 Prerequisites..................................................................................................................................................................... 14 Procedure......................................................................................................................................................................... 14

6 Replacing the antenna-cable bracket............................................................................. 17 Procedure..........................................................................................................................................................................17 Post-requisites.................................................................................................................................................................. 17

7 Removing the GPS bracket............................................................................................ 18 Prerequisites..................................................................................................................................................................... 18 Procedure......................................................................................................................................................................... 18

8 Replacing the GPS bracket............................................................................................ 19 Procedure......................................................................................................................................................................... 19 Post-requisites.................................................................................................................................................................. 19

9 Removing the WLAN cable........................................................................................... 20 Prerequisites.....................................................................................................................................................................20

Procedure.........................................................................................................................................................................20

10 Replacing the WLAN cable........................................................................................... 21 Procedure......................................................................................................................................................................... 21 Post-requisites.................................................................................................................................................................. 21

11 Removing the right-I/O cover.......................................................................................22 Prerequisites.....................................................................................................................................................................22 Procedure.........................................................................................................................................................................22

12 Replacing the right-I/O cover...................................................................................... 23

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Procedure.........................................................................................................................................................................23 Post-requisites................................................................................................................................................................. 23

13 Removing the coin-cell battery.................................................................................... 24 Prerequisites.....................................................................................................................................................................24 Procedure.........................................................................................................................................................................24

14 Replacing the coin-cell battery.................................................................................... 25 Procedure.........................................................................................................................................................................25 Post-requisites................................................................................................................................................................. 25

15 Removing the left-I/O bracket.....................................................................................26 Prerequisites.....................................................................................................................................................................26 Procedure.........................................................................................................................................................................26

16 Replacing the left-I/O bracket..................................................................................... 27 Procedure.........................................................................................................................................................................27 Post-requisites..................................................................................................................................................................27

17 Removing the status-light lens.....................................................................................28 Prerequisites.....................................................................................................................................................................28 Procedure.........................................................................................................................................................................28

18 Replacing the status-light lens.....................................................................................29 Procedure.........................................................................................................................................................................29 Post-requisites................................................................................................................................................................. 29

19 Removing the right-I/O bracket...................................................................................30 Prerequisites.....................................................................................................................................................................30 Procedure.........................................................................................................................................................................30

20 Replacing the right-I/O bracket................................................................................... 31 Procedure......................................................................................................................................................................... 31 Post-requisites.................................................................................................................................................................. 31

21 Removing the ZigBee cable..........................................................................................32 Prerequisites.....................................................................................................................................................................32 Procedure.........................................................................................................................................................................32

22 Replacing the ZigBee cable......................................................................................... 33 Procedure.........................................................................................................................................................................33 Post-requisites................................................................................................................................................................. 33

23 Removing the WWAN card..........................................................................................34 Prerequisites.....................................................................................................................................................................34 Procedure.........................................................................................................................................................................34

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24 Replacing the WWAN card.......................................................................................... 36 Procedure.........................................................................................................................................................................36 Post-requisites ................................................................................................................................................................ 36

25 Removing the WWAN bracket..................................................................................... 37 Prerequisites.....................................................................................................................................................................37 Procedure.........................................................................................................................................................................37

26 Replacing the WWAN bracket..................................................................................... 38 Procedure.........................................................................................................................................................................38 Post-requisites................................................................................................................................................................. 38

27 Removing the right-rubber gasket...............................................................................39 Prerequisites.....................................................................................................................................................................39 Procedure.........................................................................................................................................................................39

28 Replacing the right-rubber gasket...............................................................................40 Procedure.........................................................................................................................................................................40 Post-requisites................................................................................................................................................................. 40

29 Removing the left-rubber gasket................................................................................. 41 Prerequisites..................................................................................................................................................................... 41 Procedure......................................................................................................................................................................... 41

30 Replacing the left-rubber gasket.................................................................................43 Procedure.........................................................................................................................................................................43 Post-requisites................................................................................................................................................................. 43

31 Removing the system board.........................................................................................44 Prerequisites.....................................................................................................................................................................44 Procedure.........................................................................................................................................................................44

32 Replacing the system board........................................................................................ 46 Procedure.........................................................................................................................................................................46 Post-requisites................................................................................................................................................................. 46

33 Removing the WLAN bracket...................................................................................... 47 Prerequisites.....................................................................................................................................................................47 Procedure.........................................................................................................................................................................47

34 Replacing the WLAN bracket...................................................................................... 49 Procedure.........................................................................................................................................................................49 Post-requisites................................................................................................................................................................. 49

35 Removing the left-I/O cover....................................................................................... 50 Prerequisites.................................................................................................................................................................... 50

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Procedure........................................................................................................................................................................ 50

36 Replacing the left-I/O cover........................................................................................ 51 Procedure......................................................................................................................................................................... 51 Post-requisites.................................................................................................................................................................. 51

37 Removing the access door.......................................................................................... 52 Prerequisites.....................................................................................................................................................................52 Procedure.........................................................................................................................................................................52

38 Replacing the access door.......................................................................................... 53 Procedure.........................................................................................................................................................................53 Post-requisites................................................................................................................................................................. 53

39 Removing the loop-back cable.................................................................................... 54 Prerequisites.....................................................................................................................................................................54 Procedure.........................................................................................................................................................................54

40 Replacing the loop-back cable.....................................................................................57 Procedure.........................................................................................................................................................................57 Post-requisites .................................................................................................................................................................57

41 Accessing and updating BIOS...................................................................................... 58 Accessing BIOS settings.................................................................................................................................................. 58

Entering BIOS setup during POST..............................................................................................................................58 Updating BIOS................................................................................................................................................................. 58

Using the USB invocation script.................................................................................................................................59 Flashing the BIOS from a USB flash drive.................................................................................................................. 59 Updating the BIOS on a Windows system.................................................................................................................. 59 Using UEFI capsule update on an Ubuntu system...................................................................................................... 59 Dell Command | Configure (DCC).............................................................................................................................. 60 Edge Device Manager (EDM).................................................................................................................................... 60

Default BIOS settings........................................................................................................................................................61 General (BIOS level 1)................................................................................................................................................. 61 System configuration (BIOS level 1)........................................................................................................................... 62 Security (BIOS level 1)................................................................................................................................................63 Secure boot (BIOS level 1)......................................................................................................................................... 64 Performance (BIOS level 1)........................................................................................................................................ 65 Power management (BIOS level 1).............................................................................................................................65 POST behavior (BIOS level 1).....................................................................................................................................65 Virtualization support (BIOS level 1)........................................................................................................................... 66 Maintenance (BIOS level 1)........................................................................................................................................ 66 System logs (BIOS level 1)..........................................................................................................................................66

42 Diagnostics..................................................................................................................67

43 Appendix..................................................................................................................... 69

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Connecting to the Edge Gateway.................................................................................................................................... 69 Windows 10 IoT Enterprise LTSB 2016....................................................................................................................... 69 Ubuntu Core 16.......................................................................................................................................................... 70

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1 Before working inside your Edge Gateway

NOTE: The images in this document may differ from your Edge Gateway depending on the configuration you ordered.

Before you begin 1. Save and close all open files and exit all open applications.

2. Shut down your Edge Gateway.

NOTE: The shut-down instruction varies depending on the operating system installed on your Edge Gateway. For more information, see the documentation of your operating system for shut-down instructions.

3. Disconnect your Edge Gateway and all attached devices from their electrical outlets.

4. Disconnect all cables such as network cables, and so on, from your Edge Gateway.

5. Disconnect all attached devices and peripherals, such as keyboard, mouse, monitor, and so on, from your Edge Gateway.

Safety instructions Use the following safety guidelines to protect your computer from potential damage and ensure your personal safety.

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

WARNING: Disconnect all power sources before opening the Edge Gateway cover or panels. After you finish working inside the Edge Gateway, replace all covers, panels, and screws before connecting to the electrical outlet.

CAUTION: To avoid damaging the Edge Gateway, ensure that the work surface is flat and clean.

CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching pins and contacts.

CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that shipped with the product or at www.dell.com/regulatory_compliance.

CAUTION: Before touching anything inside your Edge Gateway, ground yourself by touching an unpainted metal surface, such as the metal at the back of the Edge Gateway. While you work, periodically touch an unpainted metal surface to dissipate static electricity, which could harm internal components.

CAUTION: When you disconnect a cable, pull on its connector or on its pull tab, not on the cable itself. Some cables have connectors with locking tabs or thumb-screws that you must disengage before disconnecting the cable. When disconnecting cables, keep them evenly aligned to avoid bending any connector pins. When connecting cables, ensure that the ports and connectors are correctly oriented and aligned.

CAUTION: Press and eject any installed card from the media-card reader.

Recommended tools The procedures in this document may require the following tools:

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Philips screwdriver

Flat-head screwdriver

Plastic tweezers

5mm hexagonal socket screwdriver

8mm hexagonal socket screwdriver

10mm hexagonal socket screwdriver

Plastic scribe

Screw list The following table provides the list of screws that are used for securing different components. Table 1. Screw list

Component Secured to Screw type Quantity Screw image

Front cover System base M3x18 4

Antenna-cable bracket System board M2x4 1

Antenna-cable bracket System board M3x10 2

Right I/O bracket System board M3x10 1

Left I/O bracket System board M3x10 1

WWAN card WWAN-card bracket M2x6 2

WWAN bracket System board M2x4 1

Earth ground System base M4x7 1

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2 After working inside your Edge Gateway

NOTE: Leaving stray or loose screws inside your Edge Gateway may severely damage your Edge Gateway.

1. Replace all screws and ensure that no stray screws remain inside your Edge Gateway.

2. Connect any external devices, peripherals, or cables you removed before working on your Edge Gateway.

3. Connect your Edge Gateway and all attached devices to their electrical outlets.

4. Power on your Edge Gateway.

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3 Removing the front cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Turn the system over and place the system on a clean and flat surface.

2. Remove the four screws (M3x18) that secure the front cover to the system base.

3. Turn the system over.

4. Lift the front cover off the system base.

11

12

4 Replacing the front cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Place the front cover into the slots on the system base.

NOTE: Note the orientation of the front cover. Align the notch on the front cover with the slots on the system base and place the front cover.

2. Turn the system over.

3. Replace the four screws (M3x18) that secure the front cover to the system base.

13

5 Removing the antenna-cable bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites Remove the front cover.

Procedure NOTE: The ZigBee cable will be present depending on the configuration ordered.

1. Remove the nuts that secure the antenna connectors to the system base.

2. Remove the washers that secure the antenna connectors to the system base.

3. Remove the antenna cables from the routing guides on the antenna bracket.

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4. Slide and remove the four antenna connectors from the slots on the system base.

5. Remove the two screws (M3x10) that secure the antenna-cable bracket to the system board.

6. Remove the screw (M2x4) that secures the antenna-cable bracket to the system board.

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7. Remove the ZigBee cable from the antenna-cable bracket.

8. Lift the antenna-cable bracket off the system board.

16

6 Replacing the antenna-cable bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Route the ZigBee cable through the antenna-cable bracket.

2. Align the screw hole on the antenna-cable bracket with the screw hole on the system board.

3. Replace the screw (M2x4) that secures antenna-cable bracket to the system board.

4. Replace the two screws (M3x10) that secure the antenna-cable bracket to the system board.

5. Insert the antenna cables through the slots on the system base.

6. Route the antenna cables through the routing guides on the antenna bracket.

7. Replace the washers that secure the antennas to the system base.

8. Replace the nuts that secure the antennas to the system base.

Post-requisites Replace the front cover.

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7 Removing the GPS bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites Remove the front cover.

Procedure Lift the GPS bracket off the system board.

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8 Replacing the GPS bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure Align and place the GPS bracket on the system board.

Post-requisites Replace the front cover.

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9 Removing the WLAN cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites Remove the front cover.

Procedure NOTE: The number of antennas and antenna cables varies according to the configuration ordered.

Disconnect the WLAN cable from the system board.

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10 Replacing the WLAN cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure Connect the WLAN cable to the system board.

Post-requisites Replace the front cover.

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11 Removing the right-I/O cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites Remove the front cover.

Procedure 1. Remove the dust caps on the right-I/O ports.

2. Slide and remove the right-I/O cover from the system base.

22

12 Replacing the right-I/O cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Place the right-I/O cover on the system base at an angle and snap it into place.

2. Replace dust caps to the right-I/O ports.

Post-requisites Replace the front cover.

23

13 Removing the coin-cell battery

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites Remove the front cover.

Procedure 1. Disconnect the coin-cell battery cable from the system board.

2. Peel off the coin-cell battery from the left-rubber gasket.

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14 Replacing the coin-cell battery

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Adhere the coin-cell battery on the left-rubber gasket.

2. Connect the coin-cell battery cable to the system board.

Post-requisites Replace the front cover.

25

15 Removing the left-I/O bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

Procedure 1. Remove the screw (M3x10) that secures the left-I/O bracket to the system board.

2. Lift the left-I/O bracket off the system board.

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16 Replacing the left-I/O bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Align the left-I/O bracket on the left-I/O ports and place the left-I/O bracket on the system board.

2. Replace the screw (M3x10) that secures the left-I/O bracket to the system board.

Post-requisites 1. Replace the coin-cell battery.

2. Replace the antenna-cable bracket.

3. Replace the front cover.

27

17 Removing the status-light lens

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the left-I/O bracket.

Procedure 1. Slide the left-I/O cover at an angle from the system base.

2. Lift the status-light lens off the left-rubber gasket.

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18 Replacing the status-light lens

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Place the status-light lens on the rubber gasket.

2. Slide the left-I/O cover to the system base.

Post-requisites 1. Replace the left-I/O bracket.

2. Replace the antenna-cable bracket.

3. Replace the front cover.

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19 Removing the right-I/O bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the top cover.

2. Remove the antenna-cable bracket.

3. Remove the right-I/O cover.

Procedure 1. Remove the screw (M3x10) that secures the right-I/O bracket to the system board.

2. Slide and release the tabs on the right-I/O bracket from the system board.

3. Lift the right-I/O bracket off the system board.

30

20 Replacing the right-I/O bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Place the right-I/O bracket on the system board.

2. Align the tabs on the right-I/O bracket to the system board and snap the right I/O bracket into place.

3. Replace the screw (M3x10) that secures the right-I/O bracket to the system board.

Post-requisites 1. Replace the right-I/O cover.

2. Replace the antenna-cable bracket.

3. Replace the front cover.

31

21 Removing the ZigBee cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites NOTE: Depending on the configuration ordered, the ZigBee antenna and cable may not be available.

1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the right-I/O cover.

4. Remove the right-I/O bracket.

Procedure Remove the ZigBee cable from the system board.

32

22 Replacing the ZigBee cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure Connect the ZigBee cable to the system board.

Post-requisites 1. Replace the right-I/O bracket.

2. Replace the right-I/O cover.

3. Replace the antenna-cable bracket.

4. Replace the front cover.

33

23 Removing the WWAN card

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites NOTE: Depending on the configuration ordered, the WWAN card and bracket may not be available.

1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

4. Remove the right-I/O cover.

5. Remove the right-I/O bracket.

6. Remove the left-I/O bracket.

Procedure 1. Slide the left-I/O cover from the system base.

2. Lift the system board off the system base.

34

3. Turn the system board over.

4. Remove the two screws (M2x6) that secure the WWAN-card bracket to the WWAN card and lift the WWAN-card bracket off the WWAN card.

5. Peel the tape that secures the WWAN antenna cables and disconnect the WWAN antenna cables from the WWAN card.

6. Slide and remove the WWAN card off the WWAN-card slot.

35

24 Replacing the WWAN card

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure NOTE: To avoid damage to the WWAN card, do not place any cables under it.

1. Align the notch on the WWAN card to the tab on the WWAN-card slot.

2. Insert the WWAN card at an angle into the WWAN-card slot.

3. Connect the WWAN antenna cables to the WWAN card.

4. Adhere the tape that secures the antenna cables.

5. Align the screw holes on the WWAN-card bracket with the screw holes on the WWAN card.

6. Replace the two screws (M2x6) that secure the WWAN-card bracket to the WWAN card.

7. Turn the system board over.

8. Align and place the system board on the system base.

9. Slide the left-I/O cover to the system base.

Post-requisites 1. Replace the left-I/O bracket.

2. Replace the right-I/O bracket.

3. Replace the right-I/O cover.

4. Replace the coin-cell battery.

5. Replace the antenna-cable bracket.

6. Replace the front cover.

36

25 Removing the WWAN bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites NOTE: Depending on the configuration ordered, the WWAN card and bracket may not be available.

1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

4. Remove the right-I/O cover.

5. Remove the right-I/O bracket.

6. Remove the left-I/O bracket.

7. Remove the WWAN card.

Procedure 1. Remove the screw (M2x4) that secures the WWAN bracket to the system board.

2. Lift the WWAN bracket off the system board.

37

26 Replacing the WWAN bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Align the screw hole on the WWAN bracket with the screw hole on the system board.

2. Replace the screw (M2x4) that secures the WWAN bracket to the system board.

Post-requisites 1. Replace the left-I/O bracket.

2. Replace the right-I/O bracket.

3. Replace the right-I/O cover.

4. Replace the antenna-cable bracket.

5. Replace the front cover.

6. Replace the coin-cell battery.

7. Replace the WWAN card.

38

27 Removing the right-rubber gasket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the right-I/O cover.

4. Remove the right-I/O bracket.

Procedure 1. Gently release the ports on the system board from the slots on the right-rubber gasket.

2. Slide and lift the right-rubber gasket off the system board.

39

28 Replacing the right-rubber gasket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Slide the ports on the system board into the slots on the right-rubber gasket.

2. Place the right-rubber gasket on the system board.

Post-requisites 1. Replace the right-I/O bracket.

2. Replace the right-I/O cover.

3. Replace the antenna-cable bracket.

4. Replace the front cover.

40

29 Removing the left-rubber gasket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

4. Remove the left-I/O bracket.

5. Remove the status-light lens.

Procedure 1. Slide the left-I/O cover from the system base.

2. Gently release the ports on the system board from the slots on the left-rubber gasket.

3. Slide and lift the left-rubber gasket off the system board.

41

42

30 Replacing the left-rubber gasket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Slide the ports on the system board into the slots on the left-rubber gasket.

2. Place the left-rubber gasket on the system board.

3. Slide the left-I/O cover to the system base.

Post-requisites 1. Replace the status-light lens.

2. Replace the left-I/O bracket.

3. Replace the coin-cell battery.

4. Replace the antenna-cable bracket.

5. Replace the front cover.

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31 Removing the system board

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the WLAN cable.

4. Remove the coin-cell battery.

5. Remove the right-I/O cover.

6. Remove the right-I/O bracket.

7. Remove the left-I/O bracket.

8. Remove the status-light lens.

9. Remove the ZigBee cable.

10. Remove the left-rubber gasket.

11. Remove the right-rubber gasket.

Procedure 1. Lift the system board off the system base.

2. Turn the system board over.

3. Remove the WWAN card.

4. Remove the WWAN bracket.

5. Remove the WLAN bracket

6. Remove the thermal pad from the system base.

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45

32 Replacing the system board

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Replace the thermal pad on the system base.

2. Replace the WLAN bracket.

3. Replace the WWAN bracket.

4. Replace the WWAN card.

5. Turn the system board over.

6. Align and place the system board on the system base.

Post-requisites 1. Replace the right-rubber gasket.

2. Replace the left-rubber gasket.

3. Replace the ZigBee cable.

4. Replace the status-light lens.

5. Replace the left-I/O bracket.

6. Replace the right-I/O bracket.

7. Replace the right-I/O cover.

8. Replace the coin-cell battery.

9. Replace the WLAN cable.

10. Replace the antenna-cable bracket.

11. Replace the front cover.

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33 Removing the WLAN bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

4. Remove the right-I/O cover.

5. Remove the right-I/O bracket.

6. Remove the left-I/O bracket.

Procedure 1. Slide the left-I/O cover from the system base.

2. Lift the system board off the system base.

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3. Turn the system board over.

4. Lift the WLAN bracket off the system board.

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34 Replacing the WLAN bracket

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Align and place the WLAN bracket on the system board.

2. Turn the system board over.

3. Align and place the system board on the system base.

4. Slide the left-I/O cover to the system base.

Post-requisites 1. Replace the left-I/O bracket.

2. Replace the right-I/O bracket.

3. Replace the right-I/O cover.

4. Replace the coin-cell battery.

5. Replace the antenna-cable bracket.

6. Replace the front cover.

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35 Removing the left-I/O cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the WLAN cable.

4. Remove the coin-cell battery.

5. Remove the right-I/O cover.

6. Remove the right-I/O bracket.

7. Remove the left-I/O bracket.

8. Remove the ZigBee cable.

9. Remove the right-rubber gasket.

10. Remove the status-light lens.

11. Remove the left-rubber gasket.

12. Remove the system board.

Procedure 1. Remove the dust caps on the left-I/O ports.

2. Slide the left-I/O cover away from the system base.

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36 Replacing the left-I/O cover

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Insert the tab on the left-I/O cover to the slot on the system base.

2. Slide the left-I/O cover onto the system base at an angle and snap it into place.

3. Replace the dust caps to the left-I/O ports.

Post-requisites 1. Replace the system board.

2. Replace the left-rubber gasket.

3. Replace the status-light lens.

4. Replace the right-rubber gasket.

5. Replace the ZigBee cable.

6. Replace the left-I/O bracket.

7. Replace the right-I/O bracket.

8. Replace the right-I/O cover.

9. Replace the coin-cell battery.

10. Replace the WLAN cable.

11. Replace the antenna-cable bracket.

12. Replace the front cover.

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37 Removing the access door

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the WLAN cable.

4. Remove the coin-cell battery.

5. Remove the right-I/O cover.

6. Remove the right-I/O bracket.

7. Remove the left-I/O bracket.

8. Remove the ZigBee cable.

9. Remove the right-rubber gasket.

10. Remove the status-light lens.

11. Remove the left-rubber gasket.

12. Remove the system board.

13. Remove the left-I/O cover.

Procedure 1. Loosen the captive screw that secures access door to the left-I/O cover.

2. Remove the access door from the slot on the left-I/O cover.

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38 Replacing the access door

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Place the access door in the slot on the left-I/O cover.

2. Tighten the captive screw that secures access door to the left-I/O cover.

Post-requisites 1. Replace the left-I/O cover.

2. Replace the system board.

3. Replace the left-rubber gasket.

4. Replace the status-light lens.

5. Replace the right-rubber gasket.

6. Replace the ZigBee cable.

7. Replace the left-I/O bracket.

8. Replace the right-I/O bracket.

9. Replace the right-I/O cover.

10. Replace the coin-cell battery.

11. Replace the WLAN cable.

12. Replace the antenna-cable bracket.

13. Replace the front cover.

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39 Removing the loop-back cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Prerequisites 1. Remove the front cover.

2. Remove the antenna-cable bracket.

3. Remove the coin-cell battery.

4. Remove the right-I/O cover.

5. Remove the right-I/O bracket.

6. Remove the left-I/O bracket.

Procedure 1. Slide the left-I/O cover from the system base.

2. Lift the system board off the system base.

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3. Disconnect the loop-back cable from the system board.

4. Turn the system board over.

5. Lift the WLAN bracket from the system board.

6. Disconnect the loop-back cable from the system board.

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56

40 Replacing the loop-back cable

WARNING: Before working inside your Edge Gateway, read the safety information that shipped with your Edge Gateway and follow the steps in Before working inside your Edge Gateway. After working inside your Edge Gateway, follow the steps in After working inside your Edge Gateway. For more safety best practices, see the Regulatory Compliance home page at www.dell.com/regulatory_compliance.

Procedure 1. Connect the loop-back cable to the system board.

2. Place the WLAN bracket on the system board.

3. Turn the system board over.

4. Connect the loop-back cable to the system board.

5. Align and place the system board on the system base.

6. Slide the left-I/O cover to the system base.

Post-requisites 1. Replace the left-I/O bracket.

2. Replace the right-I/O bracket.

3. Replace the right-I/O cover.

4. Replace the coin-cell battery.

5. Replace the antenna-cable bracket.

6. Replace the front cover.

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41 Accessing and updating BIOS

Accessing BIOS settings Use Dell Command | Configure (DCC) to access BIOS settings

Dell Command | Configure (DCC) is a factory-installed application in the Edge Gateway that helps to configure the BIOS settings. It consists of a Command Line Interface (CLI) to configure various BIOS features. For more information about DCC, see www.dell.com/dellclientcommandsuitemanuals.

On the connected computer running Windows, click Start All Programs Command Configure Dell Command | Configure Wizard

On the connected computer running Ubuntu Core, access Dell Command | Configure using the command dcc.cctk

For more information on how to use the Dell Command | Configure application, see the Dell Command | Configure Installation Guide and User's Guide at www.dell.com/dellclientcommandsuitemanuals.

For more information about BIOS settings on the Edge Gateway, see Default BIOS settings

Use Edge Device Manager (EDM) to access BIOS settings

Edge Device Manager (EDM) enables you to perform remote management and system configuration. By using the EDM cloud console, you can view and configure the BIOS settings. For more information about the EDM, see www.dell.com/support/ home/us/en/19/product-support/product/wyse-cloud-client-manager/research.

Entering BIOS setup during POST

NOTE: These steps are applicable only to the Edge Gateway 3003.

1. Connect a display, keyboard and mouse to the system.

2. Power on the Edge Gateway.

3. During POST, when the Dell logo is displayed, watch for the F2 prompt to appear, and then press F2 immediately.

Updating BIOS NOTE: Download the latest BIOS file from dell.com/support/home/us/en/19/product-support/product/dell-edge- gateway-3000-series/drivers/.

Select one of these options to update the BIOS on the Edge Gateway.

Using the USB invocation script

NOTE: Dell recommends the use of the USB invocation script to update the BIOS.

(Edge Gateway 3003 only) Flashing the BIOS from a USB flash drive

Updating the BIOS on a Windows system

Using UEFI capsule update on an Ubuntu system

Dell Command | Configure (DCC)

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Edge Device Manager (EDM)

Using the USB invocation script

The Edge Gateway 3000 Series come in headless configurationsthat is, configurations without any video output. Certain basic system administration tasks traditionally accomplished by the BIOS Setup program are not possible without video. Hence, to perform these system administration tasks, Edge Gateways contain a facility for running an invocation script of BIOS commands from a USB flash drive.

For more information about USB invocation script, see the Edge Gateway USB script utility User's Guide at www.dell.com/support/ home/us/en/19/product-support/product/dell-edge-gateway-3000-series/drivers/.

Flashing the BIOS from a USB flash drive

Prerequisites

BIOS file. Download the file from www.dell.com/support.

A blank USB 2.0 or 3.0 USB flash drive with at least 4 GB of storage space.

Follow these steps to update the BIOS:

1. Power off the Edge Gateway.

2. Copy the BIOS update file to a USB flash drive.

3. Insert the USB flash drive in one of the available USB ports on the Edge Gateway.

4. Power on the Edge Gateway.

5. Press F12 when the system is starting up to enter the one-time boot screen.

6. On the one-time boot screen, choose Flash the BIOS.

7. In the next screen, select the BIOS file on the USB flash drive.

8. Start the flash process.

Updating the BIOS on a Windows system

Follow these steps to update the BIOS:

1. After connecting to the Edge Gateway.

NOTE: Connect and login to the Edge Gateway with one these options:

Remote system configuration

Direct system configuration (only for Edge Gateway 3003)

Static IP system configuration (only for Edge Gateway 3002 and 3003)

2. Go to www.dell.com/support.

3. Click Product support, enter the Service Tag of your system, and then click Submit.

NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse to your system model.

4. Click Drivers & downloads.

5. Select the operating system installed on your system.

6. Scroll down the page and expand BIOS.

7. Click Download to download the latest version of the BIOS for your system.

8. After the download is complete, navigate to the folder where you saved the BIOS file.

9. Double-click the BIOS update file icon and follow the instructions on the screen.

Using UEFI capsule update on an Ubuntu system

The fwupgmgr tool or commands are used to update the UEFI BIOS on the system. The UEFI BIOS for this platform is released

through online Linux Vendor File System (LVFS) based methods

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Dell recommends that you enable the UEFI Capsule update by default so that it is running in the background to keep the system BIOS up to date.

NOTE: For more information about fwupd commands, see www.fwupd.org/users.

Without an internet connection 1. Download the latest .cab file from secure-lvfs.rhcloud.com/lvfs/devicelist.

2. Check the current BIOS details.

$ sudo uefi-fw-tools.fwupdmgr get-devices 3. Copy the firmware.cab file to /root/snap/uefi-fw-tools/common/ folder.

$ sudo cp firmware.cab /root/snap/uefi-fw-tools/common/ 4. Check the details of the BIOS from the .cab file.

$ sudo uefi-fw-tools.fwupdmgr get-details [Full path of firmware.cab] 5. Apply the update.

$ sudo uefi-fw-tools.fwupdmgr install [Full path of firmware.cab] -v --allow-older -- allow-reinstall

6. Check the EFI boot details.

$ sudo efibootmgr v 7. Restart the system.

$ sudo reboot

With an internet connection 1. Connect and login to the Edge Gateway.

NOTE: Connect and login to the Edge Gateway with one these options: Remote system configuration (only for Edge Gateway 3001 and 3002) Direct system configuration (only for Edge Gateway 3003) Static IP configuration (only for Edge Gateway 3002 and 3003)

2. Check the current BIOS details.

$sudo uefi-fw-tools.fwupdmgr get-devices 3. Check if the update is available from LVFS service.

$sudo uefi-fw-tools.fwupdmgr refresh 4. Download the BIOS from the www.dell.com/support.

$sudo uefi-fw-tools.fwupdmgr get-updates 5. Apply the update.

$sudo uefi-fw-tools.fwupdmgr update -v --allow-older --allow-reinstall 6. Check the EFI boot details.

$ sudo efibootmgr v 7. Restart the system.

$ sudo reboot

Dell Command | Configure (DCC)

Use DCC to update and configure the BIOS settings.

For more information on how to use DCC, see the DCC Installation Guide and User's Guide at www.dell.com/ dellclientcommandsuitemanuals.

For more information about BIOS settings on the Edge Gateway, see Default BIOS settings.

Edge Device Manager (EDM)

BIOS can be updated remotely through the EDM console connected to a remote system.

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For more information about EDM, see www.dell.com/support/home/us/en/19/product-support/product/wyse-cloud-client- manager/research.

Default BIOS settings

General (BIOS level 1)

Table 2. General (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

System Information System Information BIOS Version Not applicable

Service Tag Not applicable

Asset Tag Not applicable

Ownership Tag Not applicable

Manufacturing Date Not applicable

Ownership Date Not applicable

Express Service Code Not applicable

Memory Information Memory Installed Not applicable

Memory Available Not applicable

Memory Speed Not applicable

Memory Channel Mode Not applicable

Memory Technology Not applicable

Processor Information Processor Type Not applicable

Core Count Not applicable

Processor ID Not applicable

Current Clock Speed Not applicable

Minimum Clock Speed Not applicable

Maximum Clock Speed Not applicable

Processor L2 Cache Not applicable

Processor L3 Cache Not applicable

HT Capable Not applicable

64-Bit Technology Not applicable

Device Information eMMC Drive Not applicable

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BIOS level 2 BIOS level 3 Item Default value

LOM MAC Address Not applicable

LOM2 MAC Address Not applicable

Video Controller Not applicable

Video BIOS Version Not applicable

Wi-Fi Device Not applicable

Celluar Device Not applicable

Bluetooth Device Not applicable

Boot Sequence Boot Sequence Boot Sequence - Depends on installed boot devices

Depends on installed boot devices

Boot List option [Legacy/UEFI] UEFI

Advanced Boot Options Advanced Boot Options Enable Legacy Option ROMs [Enable/Disable]

Enabled

Date/Time Date/Time Date [MM/DD/YY] Not applicable

Time [HH:MM:SS A/P] Not applicable

System configuration (BIOS level 1)

Table 3. System configuration (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Integrated NIC Integrated NIC Enable UEFI Network Stack [Enable/Disable]

Enabled

[Disabled, Enabled, Enabled w/ PXE]

Enabled w/PXE

Integrated NIC 2 [Disabled, Enabled] Enabled

Serial Port1 [Disable, RS232, RS-485 HALF DUPLEX, RS-485/422 FULL DUPLEX]

RS232

Serial Port2 [Disable, RS232, RS-485 HALF DUPLEX, RS-485/422 FULL DUPLEX]

RS232

USB Configuration USB Configuration Enable Boot Support [Enable/ Disable]

Enabled

Enable USB 3.0 Controller [Enable/Disable]

Enabled

Enable USB Port1 [Enable/ Disable]

Enabled

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BIOS level 2 BIOS level 3 Item Default value

Enable USB Port2 [Enable/ Disable]

Enabled

Audio Enable Audio [Enable/Disable] Enabled

Miscellaneous Devices Enable WWAN [Enable/ Disable]

Enabled

Enable WLAN/Bluetooth [Enable/Disable]

Enabled

Enable CANBus [Enable/ Disable]

Enabled

Enable ZigBee [Enable/Disable] Enabled

Enable Dedicated GPS Radio [Enable/Disable]

Enabled

Enable MEMs Sensor [Enable/ Disable]

Enabled

Watchdog Timer Support Watchdog Timer Support Enable Watchdog Timer [Enable/Disable]

Disabled

Security (BIOS level 1)

Table 4. Security (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Admin Password Admin Password Enter the old password Not Set

Enter the new password Not applicable

Confirm new password Not applicable

System Password System Password Enter the old password Not Set

Enter the new password Not applicable

Confirm new password Not applicable

Strong Password Strong Password Enable Strong Password [Enable/Disable]

Disabled

Password Configuration Password Configuration Admin Password Min 4

Admin Password Max 32

System Password Min 4

System Password Max 32

Password Bypass Password Bypass [Disabled/Reboot Bypass] Disabled

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BIOS level 2 BIOS level 3 Item Default value

Password Change Password Change Allow Non-Admin Password Changes [Enable/Disable]

Enabled

UEFI Capsule Firmware Updates

UEFI Capsule Firmware Updates

Enable UEFI Capsule Firmware Updates [Enable/Disable]

Enabled

TPM 2.0 Security TPM 2.0 Security TPM 2.0 Security [Enable/ Disable]

Enabled

TPM On [Enable/Disable] Enabled

PPI Bypass for Enable Commands [Enable/Disable]

Disabled

PPI Bypass for Disable Commands [Enable/Disable]

Disabled

Attestation Enable [Enable/ Disable]

Enabled

Key Storage Enable [Enable/ Disable]

Enabled

SHA-256 [Enable/Disable] Enabled

Clear [Enable/Disable] Disabled

Computrace(R) Computrace(R) Deactivate/Disable/Activate Deactivate

Chassis Intrusion Chassis Intrusion [Disable/Enable/On-Silent] Disable

CPU XD Support CPU XD Support Enable CPU XD Support [Enable/Disable]

Enabled

Admin Setup Lockout Admin Setup Lockout Enable Admin Setup Lockout [Enable/Disable]

Disabled

Secure boot (BIOS level 1)

Table 5. Secure boot (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Secure Boot Enable Secure Boot Enable [Enable/Disable] Disabled

Expert Key Management Expert Key Management Enable Custom Mode [Enable/ Disable]

Disabled

Custom Mode Key Management {PK/KEK/db/ dbx}

PK

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Performance (BIOS level 1)

Table 6. Performance (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

C-States Control Inter SpeedStep Enable Intel SpeedStep [Enable/Disable]

Enabled

C-States Control C-States Control C-states [Enable/Disable] Enabled

Limit CPUID Value Limit CPUID Value Enable CPUID Limit [Enable/ Disable]

Disabled

Power management (BIOS level 1)

Table 7. Power management (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Auto On Time Auto On Time Time Selection: [HH:MM A/P ] Auto On Time (if Wake Period =0)

12:00AM

Value Selection: [0-254] Auto- Wake Period (0-254 minutes)

000

Day Selection: [Disabled/Every Day/Weekdays/Select Days]

Disabled

Under [Select Days] when enabled [Sunday/Monday/ Saturday]

Not applicable

Wake on LAN/WLAN Wake on LAN/WLAN [Disabled/LAN Only/WLAN only/LAN or WLAN]

Disabled

POST behavior (BIOS level 1)

Table 8. POST behavior (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Keyboard Errors Numlock LED Enable Numlock LED [Enable/ Disable]

Enabled

Keyboard Errors Keyboard Errors Enable Keyboard Error Detection [Enable/Disable]

Enabled

Fastboot Fastboot [Minimal/Thorough/Auto] Thorough

Extend BIOS POST Time Extend BIOS POST Time [0 seconds/5 seconds/10 seconds]

0 seconds

Full Screen Logo Full Screen Logo Enable Full Screen Logo [Enable/Disable]

Disabled

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BIOS level 2 BIOS level 3 Item Default value

Warnings and Errors Warnings and Errors [Prompt on Warnings and Errors/Continue on Warnings/ Continue on Warnings and Errors]

Prompt on Warnings and Errors

Virtualization support (BIOS level 1)

Table 9. Virtualization support (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Virtualization Virtualization Enable Intel Virtualization Technology [Enable/Disable]

Enabled

Maintenance (BIOS level 1)

Table 10. Maintenance (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

Service Tag Service Tag , text entry capability when blank

Not applicable

Asset Tag Asset Tag , text entry capability

Not applicable

SERR Messages SERR Messages Enable SERR Messages [Enable/Disable]

Enabled

BIOS Downgrade BIOS Downgrade Allow BIOS Downgrade [Enable/Disable]

Enabled

Data Wipe Data Wipe Wipe on Next Boot [Enable/ Disable]

Disabled

BIOS Recovery BIOS Recovery BIOS Recovery from Hard Drive [Enable/Disable]

Enabled

System logs (BIOS level 1)

Table 11. System logs (BIOS level 1)

BIOS level 2 BIOS level 3 Item Default value

BIOS Events BIOS Events List of BIOS events with "Clear Log" button to clear the log

Not applicable

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42 Diagnostics The following table describes the POST (Power-On Self Test) diagnostic light format. For example, the power-status light blinks amber two times followed by a pause, and then blinks white three times followed by a pause. This 2,3 pattern continues until the system is powered off indicating no memory or RAM is detected. Table 12. Diagnostics

Light pattern Problem description

2,1 CPU failure

2,3 No memory or RAM detected

2,4 Memory or RAM failure

2,5 Invalid memory installed

2,6 System board or chipset error

3,1 CMOS battery failure

3,2 PCI/video card failure (Edge Gateway 3003 only)

3,3 Recovery image not found

3,4 Recovery image found but invalid

The following table describes the function of each status light.

Table 13. Status-light indicators

Function Indicator Color Control Status

System Power status and System status

Green or Amber BIOS Off: System off

On (Solid Green): System on or Boot successful

On (Solid Amber): Power up or boot fail

Blinking Amber: Fault or error

WLAN or Bluetooth Green Hardware Off: WLAN or Bluetooth module is off

On: WLAN or Bluetooth module is on

Cloud Green Software Off: No connection to the cloud device or service

On: Edge Gateway connected to a cloud device or service

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Function Indicator Color Control Status

Blinking Green: Activity to a cloud device or service

LAN (RJ-45) Link Green/Amber Driver (LAN) Off: No network link or cable is not connected

On (Green): High-speed connection (100 Mbps)

On (Amber): Low-speed connection (10 Mbps)

Activity Green Driver (LAN) Off: No activity on link

Blinking Green: LAN activity. The blink rate is related to packet density.

NOTE: The power and system status light may operate differently during different boot-up scenarios, for example, when a USB script file is run during boot-up.

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43 Appendix

Connecting to the Edge Gateway

Windows 10 IoT Enterprise LTSB 2016

Boot up and login Direct system configuration

1. Connect a monitor, keyboard and mouse to the Edge Gateway before you login.

2. Power on the Edge Gateway. At the first boot, you will not be prompted to enter login credentials. Subsequent boots will prompt for you to log in.

NOTE: The default user name and password are both admin.

Boot up and login Remote system configuration

NOTE: Your computer must be on the same subnet as the Edge Gateway.

1. Connect a network cable from Ethernet port one on the Edge Gateway to a DHCP-enabled network or router that provides IP addresses.

NOTE: The first-time boot to Windows takes about 5 minutes for system configuration. Subsequent boot-ups take about 50 seconds.

2. Using the MAC address provided on the front cover of the Edge Gateway, obtain the IP address through your networks DHCP server or through a network analyzer.

3. On the Windows computer, search for Remote Desktop Connection and launch the application.

4. Log in using the IP address.

NOTE: Ignore any certification errors when connecting to your Edge Gateway.

Boot up and loginStatic IP system configuration

NOTE: To help set up the Edge Gateway remotely, the static IP address of Ethernet port two on the Edge Gateway is set to these values at the factory:

IP address: 192.168.2.1 Subnet mask: 255.255.255.0 DHCP server: Not applicable

You can connect your Edge Gateway to a Windows computer that is on the same subnet using a crossover cable.

1. On the Windows computer, search for View network connections in the control panel.

2. In the list of network devices displayed, right-click the Ethernet adaptor that you want to use to connect to the Edge Gateway, then click Properties.

3. On the Networking tab, click Internet Protocol Version 4 (TCP/IPv4) Properties.

4. Select Use the following IP address, then enter 192.168.2.x (where x represents the last digit of the IP address, for example, 192.168.2.2).

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NOTE: Do not set the IPv4 address to the same IP address as the Edge Gateway. Use an IP address between 192.168.2.2 to 192.168.2.254.

5. Enter the subnet mask 255.255.255.0 , then click OK.

6. Secure a crossover network cable between Ethernet port two on the Edge Gateway and the configured Ethernet port on the computer.

7. On the Windows computer, launch Remote Desktop Connection.

8. Connect to the Edge Gateway using the IP address 192.168.2.1. The default username and password are both admin.

Ubuntu Core 16

Boot up and log in Direct system configuration

1. Power on the Edge Gateway. The system sets up the operating system automatically and restarts multiple times to apply all the configurations. The system takes approximately one minute to boot to the operating system.

2. When prompted, log in using the default credentials. The default user name and password are both admin. The default computer name is the service tag.

For example;

Ubuntu Core 16 on 127.0.0.1 (tty1) localhost login: admin Password: admin

Boot up and log in Remote system configuration

1. Connect a network cable from Ethernet port one on the Edge Gateway to a DHCP-enabled network or router that provides IP addresses.

2. In your network's DHCP server, use the command dhcp-lease-list to obtain the IP address associated with the Edge Gateway's MAC address.

3. Setup as SSH session using an SSH terminal emulator (for example, native command-line ssh client on Linux or PuTTY on Windows).

NOTE: The SSH service is enabled on Ubuntu Core 16 by default.

4. Enter the command ssh admin@ , followed by the default user name and password. The default user name and password are both admin.

For example;

lo@lo-Latitude-E7470:~$ ssh admin@10.101.46.209 admin@10.101.46.209's password:

Boot up and log in Static IP system configuration

This allows you to connect your Edge Gateway through a host computer, which must be on the same subnet.

NOTE: The static IP address of Ethernet port two on the Edge Gateway is set to these values at the factory:

IP address: 192.168.2.1 Subnet mask: 255.255.255.0 DHCP server: Not applicable

1. On the host computer, configure the Ethernet adaptor that is connected to the Edge Gateway with a static IPv4 address under the same subnet. Set the IPv4 address to 192.168.2.x (where x represents the last digit of the IP address, for example, 192.168.2.2).

NOTE: Do not set the IPv4 address to the same IP address as the Edge Gateway. Use an IP address between 192.168.2.2 to 192.168.2.254

Manualsnet FAQs

If you want to find out how the Edge Gateway 3000 Dell works, you can view and download the Dell Edge Gateway 3000 Gateway Service Manual on the Manualsnet website.

Yes, we have the Service Manual for Dell Edge Gateway 3000 as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Service Manual should include all the details that are needed to use a Dell Edge Gateway 3000. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell Edge Gateway 3000 Gateway Service Manual is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell Edge Gateway 3000 Gateway Service Manual consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell Edge Gateway 3000 Gateway Service Manual free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

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