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Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide PDF

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Summary of Content for Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide PDF

PowerProtect Data Manager for Storage Direct Agent User Guide

Version 19.6

October 2020 Rev. 01

Notes, cautions, and warnings

NOTE: A NOTE indicates important information that helps you make better use of your product.

CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid

the problem.

WARNING: A WARNING indicates a potential for property damage, personal injury, or death.

2016 - 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Preface.........................................................................................................................................................................................5

Chapter 1: PowerProtect Data Manager for Storage Direct Agent Overview.................................. 9 PowerProtect Data Manager overview..........................................................................................................................9 Prerequisites......................................................................................................................................................................... 9 Firewall and port considerations.....................................................................................................................................10 Roadmap for protection with the Storage Direct agent for new environments................................................. 11 Roadmap for protection with the Storage Direct agent for existing environments.......................................... 12

Chapter 2: Enabling the Storage Direct Agent for VMAX Systems................................................13 About the Storage Direct agent..................................................................................................................................... 13 Storage Direct agent prerequisites................................................................................................................................13 Storage Direct agent limitations and troubleshooting...............................................................................................14 Installing or upgrading the Storage Direct agent........................................................................................................17

Install the Storage Direct agent on Linux............................................................................................................... 17 Upgrade the Storage Direct agent on Linux..........................................................................................................18 Install or upgrade the Storage Direct agent on Windows ................................................................................. 19 Silent installation of the Storage Direct agent..................................................................................................... 20 Uninstall the Storage Direct agent on Linux.........................................................................................................20 Uninstall the Storage Direct agent on Windows...................................................................................................21

Upgrading an existing Storage Direct agent............................................................................................................... 21 Configuration file requirements................................................................................................................................ 21

Chapter 3: Managing Storage, Assets, and Protection.................................................................24 About asset sources, assets, and storage...................................................................................................................24 Add protection storage ...................................................................................................................................................24 Manage the Storage Direct agent.................................................................................................................................26 Enable an asset source.................................................................................................................................................... 26

Disable an asset source..............................................................................................................................................26 Add and discover the SMIS server for the Storage Direct agent......................................................................... 27 Add a self-service protection policy for Storage Direct.......................................................................................... 28 Add a centralized protection policy for Storage Direct............................................................................................ 31 Add assets to an existing storage group protection policy.....................................................................................34 Remove assets from an existing storage group protection policy........................................................................ 35 Edit the retention period for backup copies............................................................................................................... 36 Delete backup copies....................................................................................................................................................... 36

Retry a failed backup copy deletion........................................................................................................................ 37 Export data for deleted backup copies.................................................................................................................. 38 Remove backup copies from the PowerProtect Data Manager database.................................................... 38

Restoring a Storage Direct VMAX storage group..................................................................................................... 39 Restore a VMAX storage group backup to the original location......................................................................39 Restore a VMAX storage group backup to an alternate location....................................................................40 Instant access restore of a VMAX storage group backup................................................................................ 40

Restore backup copies from replication DD when source Storage Direct agent host, PowerProtect Data Manager server, and VMAX are unavailable..................................................................................................41

Contents

Contents 3

Manage the PowerProtect agent service................................................................................................................... 43 About the PowerProtect agent service................................................................................................................. 43 Start, stop, or obtain the status of the PowerProtect agent service............................................................ 44 Troubleshoot the PowerProtect agent service installation...............................................................................44 Troubleshoot the PowerProtect agent service operations............................................................................... 44 Register the PowerProtect agent service to a different server address on Windows.............................. 45 Recovering the PowerProtect agent service from a disaster..........................................................................45

4 Contents

Preface As part of an effort to improve product lines, periodic revisions of software and hardware are released. Therefore, all versions of the software or hardware currently in use might not support some functions that are described in this document. The product release notes provide the most up-to-date information on product features.

If a product does not function correctly or does not function as described in this document, contact a technical support professional.

NOTE: This document was accurate at publication time. To ensure that you are using the latest version of this document,

go to the Support website https://www.dell.com/support.

Data Domain (DD) is now PowerProtect DD. References to Data Domain or Data Domain systems in this documentation, in

the user interface, and elsewhere in the product include PowerProtect DD systems and older Data Domain systems. In many

cases the user interface has not yet been updated to reflect this change.

Purpose This document describes how to configure and administer the PowerProtect Data Manager software to protect and recover the data on VMAX and PowerMax storage arrays. The PowerProtect Data Manager Administration and User Guide provides additional details about configuration and usage procedures.

Audience This document is intended for the host system administrator who is involved in managing, protecting, and reusing data across the enterprise by deploying PowerProtect Data Manager software.

Revision history The following table presents the revision history of this document.

Table 1. Revision history

Revision Date Description

01 October 27, 2020 Initial release of this document for PowerProtect Data Manager version 19.6.

Compatibility information Software compatibility information for the PowerProtect Data Manager software is provided in the eLab Navigator, available at https://elabnavigator.emc.com/eln/modernHomeDataProtection.

Related documentation The following publications are available on Dell EMC Online Support and provide additional information:

PowerProtect Data Manager Administration and User GuideDescribes how to configure the software. PowerProtect Data Manager Deployment GuideDescribes how to deploy the software. PowerProtect Data Manager Release NotesContains information on new features, known limitations, environment, and

system requirements for the software. PowerProtect Data Manager Security Configuration GuideContains security information. PowerProtect Data Manager AWS Deployment GuideDescribes how to deploy the software to Amazon Web Services

(AWS).

Preface 5

PowerProtect Data Manager Azure Deployment GuideDescribes how to deploy the software to Microsoft Azure. PowerProtect Data Manager Cloud Disaster Recovery Administration and User GuideDescribes how to deploy Cloud DR,

protect VMs in the AWS or Azure cloud, and run recovery operations. PowerProtect Data Manager for Cyber Recovery User GuideDescribes how to install, upgrade, patch, and uninstall the

Dell EMC PowerProtect Cyber Recovery software. PowerProtect Data Manager for File System Agent User GuideDescribes how to configure and use the software with the

File System agent for file system data protection. PowerProtect Data Manager for Microsoft Application Agent Exchange Server User GuideDescribes how to configure

and use the software in a Microsoft Exchange Server environment. PowerProtect Data Manager for Microsoft Application Agent SQL Server User GuideDescribes how to configure and use

the software in a Microsoft SQL Server environment. PowerProtect Data Manager for Oracle RMAN Agent User GuideDescribes how to configure and use the software in an

Oracle Server environment. PowerProtect Data Manager for SAP HANA Agent User GuideDescribes how to configure and use the software in an SAP

HANA Server environment. PowerProtect Data Manager for Storage Direct Agent User GuideDescribes how to configure and use the software with

the Storage Direct agent to protect data on VMAX storage arrays through snapshot backup technology. PowerProtect Data Manager API documentation: https://developer.dellemc.comContains the PowerProtect Data

Manager APIs and includes tutorials to guide to you in their use.

Typographical conventions The following type style conventions are used in this document:

Table 2. Style conventions

Formatting Description

Bold Used for interface elements that a user specifically selects or clicks, for example, names of buttons, fields, tab names, and menu paths. Also used for the name of a dialog box, page, pane, screen area with title, table label, and window.

Italic Used for full titles of publications that are referenced in text.

Monospace Used for:

System code System output, such as an error message or script Pathnames, file names, file name extensions, prompts, and syntax Commands and options

Monospace italic Used for variables.

Monospace bold Used for user input.

[ ] Square brackets enclose optional values.

| Vertical line indicates alternate selections. The vertical line means or for the alternate selections.

{ } Braces enclose content that the user must specify, such as x, y, or z.

... Ellipses indicate non-essential information that is omitted from the example.

You can use the following resources to find more information about this product, obtain support, and provide feedback.

Where to find product documentation https://www.dell.com/support https://www.dell.com/community

6 Preface

Where to get support The Support website https://www.dell.com/support provides access to product licensing, documentation, advisories, downloads, and how-to and troubleshooting information. The information can enable you to resolve a product issue before you contact Support.

To access a product-specific page:

1. Go to https://www.dell.com/support. 2. In the search box, type a product name, and then from the list that appears, select the product.

Knowledgebase The Knowledgebase contains applicable solutions that you can search for either by solution number (for example, KB000xxxxxx) or by keyword.

To search the Knowledgebase:

1. Go to https://www.dell.com/support. 2. On the Support tab, click Knowledge Base. 3. In the search box, type either the solution number or keywords. Optionally, you can limit the search to specific products by

typing a product name in the search box, and then selecting the product from the list that appears.

Live chat To participate in a live interactive chat with a support agent:

1. Go to https://www.dell.com/support. 2. On the Support tab, click Contact Support. 3. On the Contact Information page, click the relevant support, and then proceed.

Service requests To obtain in-depth help from Licensing, submit a service request. To submit a service request:

1. Go to https://www.dell.com/support. 2. On the Support tab, click Service Requests.

NOTE: To create a service request, you must have a valid support agreement. For details about either an account or

obtaining a valid support agreement, contact a sales representative. To find the details of a service request, in the

Service Request Number field, type the service request number, and then click the right arrow.

To review an open service request:

1. Go to https://www.dell.com/support. 2. On the Support tab, click Service Requests. 3. On the Service Requests page, under Manage Your Service Requests, click View All Dell Service Requests.

Online communities For peer contacts, conversations, and content on product support and solutions, go to the Community Network https:// www.dell.com/community. Interactively engage with customers, partners, and certified professionals online.

Preface 7

How to provide feedback Feedback helps to improve the accuracy, organization, and overall quality of publications. You can send feedback to DPAD.Doc.Feedback@emc.com.

8 Preface

PowerProtect Data Manager for Storage Direct Agent Overview

Topics:

PowerProtect Data Manager overview Prerequisites Firewall and port considerations Roadmap for protection with the Storage Direct agent for new environments Roadmap for protection with the Storage Direct agent for existing environments

PowerProtect Data Manager overview Use PowerProtect Data Manager with the application agent to perform the following operations:

Automate the configuration of the application agent backup policy and protection storage settings. Create a catalog of backups that are produced by the application agent, and then monitor that catalog data to determine if

retention policies are being adhered to. Manage the life cycle of backups that are created by the application agentthat is, ensure that the backups are marked for

garbage collection based on the rules of the retention policy.

PowerProtect Data Manager does not change the way that the application agent works. DBAs or system/backup administrators create the backups and perform the restores.

Prerequisites Ensure that your environment meets the requirements for a new deployment or upgrade of PowerProtect Data Manager.

Requirements:

A list of hosts that write backups to DD systems is available. DD OS version 6.1 or later and the DD Management Console (DDMC). All models of DD systems are supported.

NOTE: DDMC is required with a DD OS version earlier than 6.1.2. With DD OS version 6.1.2 or later, you can add and use

a DD system directly without DDMC.

Application agent 19.6 or earlier. License: A trial license is provided with the PowerProtect Data Manager software. DPS Applications, Backup, and Enterprise

customers can contact Dell EMC Licensing Support for assistance with a permanent PowerProtect Data Manager license. Large environments require multiple PowerProtect Data Manager instances. Contact Champions.eCDM@emc.com for

assistance with sizing requests. The PowerProtect Data Manager 19.6 download file requires the following:

ESXi version 6.5, 6.7, or 7.0. 8 vCPUs, 18 GB RAM, one 100 GB disk, and one 500 GB disk. The latest version of the Google Chrome browser to access the PowerProtect Data Manager UI. TCP port 7000 is open between PowerProtect Data Manager and the application agent hosts.

VMware ESXi server that hosts PowerProtect Data Manager meets the following minimum system requirements:

10 CPU cores 18 GB of RAM for PowerProtect Data Manager Five disks with the following capacities:

Disk 1100 GB Disk 2500 GB

1

PowerProtect Data Manager for Storage Direct Agent Overview 9

Disk 310 GB Disk 410 GB Disk 55 GB

One 1-GB NIC

Firewall and port considerations The latest version of the PowerProtect Data Manager Security Configuration Guide provides more details about the port requirements.

Table 3. PowerProtect Data Manager port requirements

Description Communication Port

SSH communications Bidirectional communication between the SSH client and the PowerProtect Data Manager appliance.

22 TCP/UDP

SQL, Oracle, Exchange, SAP HANA, File System

Bidirectional communication between the PowerProtect Data Manager agent and the PowerProtect Data Manager appliance.

Requirement applies to Application Direct and VM Direct.

7000 TCP

REST Server Bidirectional communication between the HTTP client and the PowerProtect Data Manager appliance.

8443 TCP

RESTAPI Server - VM Direct

Bidirectional communication between the PowerProtect Data Manager agent and the PowerProtect Data Manager appliance.

Requirement applies to SQL VM application-aware.

8443 TCP

UI redirect Inbound only. 80 TCP

443

LDAP Outbound only. 389 TCP/UDP

636 TCP

Discovery (devices) Outbound between the PowerProtect Data Manager appliance and the device.

3009 TCPStorage Direct and DD system

5989 TCPSMI-S

443 TCPXtremIO

7225 TCPRecoverPoint

PowerProtect Data Manager agent

Bidirectional communication between the database hosts and the PowerProtect Data Manager appliance.

This requirement applies to both Application Direct and VM Direct.

7000 TCP

Embedded VM Direct service

Outbound. 9090 TCP

10 PowerProtect Data Manager for Storage Direct Agent Overview

Roadmap for protection with the Storage Direct agent for new environments For new Storage Direct agent environments, the following roadmap provides the steps required to configure protection of the Storage Direct agent in PowerProtect Data Manager to facilitate movement of snapshot backups from the VMAX storage area to the DD system.

Prerequisites

Review the prerequisites and limitations in the following sections:

Storage Direct agent prerequisites on page 13 Configuration file requirements on page 21 Storage Direct agent limitations and troubleshooting on page 14

Steps

1. Set up the SMIS server in the PowerProtect Data Manager UI:

a. Add the SMIS server. b. Initiate a discovery of the SMIS server. c. Verify that the discovery completed successfully.

Add and discover the SMIS server for the Storage Direct agent on page 27 provides information.

2. Set up the DD system in the PowerProtect Data Manager UI:

a. Add a primary DD system. b. (Optional) If using replication, add a secondary DD system. c. Initiate a discovery of the DD systems. d. Verify that the discovery completed successfully.

Add protection storage on page 24 provides information. NOTE: If you use the Storage Direct agent to move snapshot backups from a VMAX storage array to a DD system, the

DD Management Center is not required.

3. Install the Storage Direct agent on the Storage Direct host system.

Installing or upgrading the Storage Direct agent on page 17 provides information.

4. Approve the Storage Direct agent in the PowerProtect Data Manager UI on each Storage Direct host system.

Manage the Storage Direct agent on page 26 provides information.

5. In the PowerProtect Data Manager UI, verify that the VMAX assets (storage groups) have been discovered, and that the host name appears next to these assets.

Add and discover the SMIS server for the Storage Direct agent on page 27 provides information about how to verify that these assets have been discovered, and Add a self-service protection policy for Storage Direct on page 28 provides information about adding assets to a protection policy.

6. Create a centralized or self-service protection policy in the PowerProtect Data Manager UI by selecting the Storage Group policy type and choosing the I want PPDM to automatically provision and manage all storage needed to achieve this objective option.

Add a centralized protection policy for Storage Direct on page 31 and Add a self-service protection policy for Storage Direct on page 28 provide information.

7. If you plan to perform self-service backup and restore, review the configuration file that is automatically generated upon the successful configuration of the Storage Direct agent in PowerProtect Data Manager to ensure that the file contains the information identified in Configuration file requirements on page 21.

Add a self-service protection policy for Storage Direct on page 28 provides information about the type of information that the configuration file contains and how this file is used when executing the backup command.

NOTE: Do not make any changes to this configuration file.

8. For self-service backups, run the protectpoint snapbackup create command with the configuration file name specified in order to perform the self-service backup.

The Storage Direct Agent Installation and Administration Guide, and the After you finish section of Add a self-service protection policy for Storage Direct on page 28, provide information about running this command with the configuration file.

PowerProtect Data Manager for Storage Direct Agent Overview 11

Roadmap for protection with the Storage Direct agent for existing environments For existing Storage Direct agent environments, the following roadmap provides the steps required to configure protection of the Storage Direct agent in PowerProtect Data Manager to facilitate movement of snapshot backups from the VMAX storage area to the DD system.

Prerequisites

Review any prerequisites in the section Storage Direct agent prerequisites on page 13 and Configuration file requirements on page 21, and make note of any limitations in the section Storage Direct agent limitations and troubleshooting on page 14.

Steps

1. Set up the SMIS server in the PowerProtect Data Manager UI:

a. Add the SMIS server. b. Initiate a discovery of the SMIS server. c. Verify that the discovery completed successfully.

Add and discover the SMIS server for the Storage Direct agent on page 27 provides information.

2. Set up the DD system in the PowerProtect Data Manager UI:

a. Add a primary DD system. b. (Optional) If using replication, add a secondary DD system. c. Initiate a discovery of the DD systems. d. Verify that the discovery completed successfully.

Add protection storage on page 24 provides information. NOTE: If using the Storage Direct agent to move snapshot backups from a VMAX storage array to a DD system, you do

not need to add a DD Management Center.

3. Modify your existing configuration file to ensure that the file contains the information required by PowerProtect Data Manager to run the VMAX Storage Group policy, and to ensure the file is in an acceptable format, as described in the section Configuration file requirements on page 21.

4. Upgrade the Storage Direct agent on the Storage Direct host system.

Installing or upgrading the Storage Direct agent on page 17 provides information.

5. Approve the Storage Direct agent in the PowerProtect Data Manager UI on each Storage Direct/ProtectPoint host system.

Manage the Storage Direct agent on page 26 provides information.

6. In the PowerProtect Data Manager UI, verify that the VMAX assets (storage groups) have been discovered, and that the host name appears next to these assets.

Add and discover the SMIS server for the Storage Direct agent on page 27 provides information about how to verify that these assets have been discovered. Add a self-service protection policy for Storage Direct on page 28 provides information about adding assets to a protection policy.

7. Create a centralized or self-service protection policy in the PowerProtect Data Manager UI by selecting the Storage Group policy type and choosing the I will provision and manage my own storage option.

Add a centralized protection policy for Storage Direct on page 31 and Add a self-service protection policy for Storage Direct on page 28 provide information.

8. If you plan to perform self-service backup and restore, review the configuration file that is automatically generated upon the successful configuration of the Storage Direct agent in PowerProtect Data Manager to ensure that the file contains the information identified in Configuration file requirements on page 21. This configuration file will be used going forward instead of your previous configuration file to perform self-service backup and restore.

Add a self-service protection policy for Storage Direct on page 28 provides information about the type of information that the configuration file contains, and how this file is used when executing the backup command for the initial snapshot.

NOTE: Do not make any changes to this configuration file.

9. For self-service backups, run the protectpoint snapbackup create command with the configuration file name specified in order to perform the self-service backup.

The Storage Direct Agent Installation and Administration Guide, and the After you finish section of Add a self-service protection policy for Storage Direct on page 28, provide information about running this command with the configuration file.

12 PowerProtect Data Manager for Storage Direct Agent Overview

Enabling the Storage Direct Agent for VMAX Systems

Topics:

About the Storage Direct agent Storage Direct agent prerequisites Storage Direct agent limitations and troubleshooting Installing or upgrading the Storage Direct agent Upgrading an existing Storage Direct agent

About the Storage Direct agent Storage Direct uses snapshot backup technology to protect data on VMAX and PowerMax storage arrays by moving storage group data from the array to a DD system.

PowerProtect Data Manager enables application administrators to configure the Storage Direct agent and create centralized or self-service protection policies to set up backups for new environments and import existing environments into PowerProtect Data Manager.

PowerProtect Data Manager also enables you to restore the snapshot backup data with the following options:

Restore from replica backups (restore to original, restore to an alternate location on the same storage system, and restore to a different storage system).

Instant access to Storage Direct backups on any host.

You can use the installation wizard to install the Storage Direct agent on the host that you plan to protect. Installing or upgrading the Storage Direct agent on page 17 provides instructions.

When you install and configure the agent, Storage Direct creates a snapshot of the data on storage groups and transfers the data to a DD system. Using FTS technology, the host running your applications accesses the source LUNs from the storage array where the storage group data resides. A link is established between FTS devices on the array and the destination DD system, which enables you to create a virtual disk (vDisk), vDisk pool, and MTree on the DD system.

After the Storage Direct agent is approved and registered in the PowerProtect Data Manager UI and the DD system and the SMIS server are added and discovered, the Storage Direct agent is enabled for use. PowerProtect Data Manager can discover the storage groups in the storage arrays and you can assign unprotected storage groups to a protection policy.

The eLab Navigator provides software compatibility information for the PowerProtect Data Manager software and the Storage Direct agent.

Storage Direct agent prerequisites Before you enable the Storage Direct agent and discover VMAX storage groups, ensure that your system meets the following requirements:

NOTE: Only Windows and Linux platforms are supported through the PowerProtect Data Manager server.

The vDisk user is an administrator. The LUNs of the storage groups to be protected are masked to the host. The host is a 64-bit system. PowerProtect Data Manager supports only 64-bit hosts. The host is running a supported operating system version. The eLab Navigator provides software compatibility information

for PowerProtect Data Manager. All clocks on both the host and PowerProtect Data Manager are time-synced to the local NTP server to ensure discovery of

the backups.

2

Enabling the Storage Direct Agent for VMAX Systems 13

The host and the PowerProtect Data Manager network can see and resolve each other. For replication, a secondary DD system is added. For existing Storage Direct agent users, if you have backup copies for which the expiration is set to "never", an

EXPIRE_TIME variable must be added to the configuration file prior to setting up the Storage Direct agent host in PowerProtect Data Manager. The value set for EXPIRE_TIME will be applied to those existing backup copies and read automatically by PowerProtect Data Manager, and displayed as the copy retention time within the PowerProtect Data Manager UI.

After DD discovery, ensure that the vDisk pool and DD Boost storage units are available. In the PowerProtect Data Manager UI, select Infrastructure > Storage, select the DD system, and then select Manage Storage Units.

Storage Direct agent limitations and troubleshooting Review the following limitations that apply to PowerProtect Data Manager support for the Storage Direct agent.

Backup or any centralized operation might fail in Storage Direct agent versions 19.4 and earlier due to DD Boost and vDisk passwords being obtained from lockbox

In the Storage Direct agent versions 19.4 and earlier, the DD Boost and vDisk passwords are obtain from the lockbox instead of from PowerProtect Data Manager. If using one of these versions and the backup or any centralized operation fails, you can add the passwords into the lockbox by running the following commands, and then retry the failed operation:

protectpoint security add dd-credentials dd-system primary ddboost config-file "C:\Program Files\DPSAPPS\ppfsagent\config\configFileName"

protectpoint security add dd-credentials dd-system primary vdiskconfig-file "C:\Program Files\DPSAPPS\ppfsagent\config\configFileName" where configFileName is the protection policy name.config. For example, sgpolicy2.config.

Asset configuration file must be provided during upgrade for existing users

For existing Storage Direct agent users who are upgrading, the asset configuration file must be provided during the upgrade. No option is provided to add the file once the upgrade is completed.

Coexistence of the Storage Direct agent with other application agents is not supported

PowerProtect Data Manager does not support the coexistence of the Storage Direct agent with other application agents, such as the Oracle, SAP HANA, or SQL application agent in PowerProtect Data Manager.

Configuration Change Management not supported for existing Storage Direct users

The Configuration Change Management feature is not supported for existing Storage Direct users updating to the Storage Direct agent for PowerProtect Data Manager.

SDFSA install/upgrade fails on trying to install using absolute path

An SDFSA installation or upgrade fails when performed using the absolute path. For example:

14 Enabling the Storage Direct Agent for VMAX Systems

Installation using absolute path

[root@xxxxx /]# /Softwares/builds/sdfsa_19.x_36/install.sh 2019/09/18 23:18:42 adm-agent rpm not found in current working directory...

Upgrade using absolute path

[root@xxxxx sd_cfs]# /Softwares/builds/sdfsa_19.x_40/install.sh -u 2019/09/17 01:49:35 storagedirectagent rpm not found in current working directory... /Softwares/builds/sdfsa_19.x_40/install.sh: line 595: [: -gt: unary operator expected /Softwares/builds/sdfsa_19.x_40/install.sh: line 597: [: -gt: unary operator expected /Softwares/builds/sdfsa_19.x_40/install.sh: line 599: [: -gt: unary operator expected /Softwares/builds/sdfsa_19.x_40/install.sh: line 601: [: -gt: unary operator expected 2019/09/17 01:49:35 storagedirectagent rpm not found in current working directory... rpm -U --quiet --test rpm: no packages given for install 2019/09/17 01:49:35 storagedirectagent upgrade failed... 2019/09/17 01:49:35 storagedirectagent upgrade failed...

To work around this issue, change the directory to the location of install.sh and run ./install.sh.

Encapsulation fails during policy creation if a retention lock exists on VMAX or SMIS services that are not running

When a protection policy is created, a process that is called encapsulation occurs, which creates backup and restore FTS devices on the VMAX system and links the DD vDisk with FTS. If a retention lock exists on the VMAX system, or if the SMIS services are not running, encapsulation fails.

To ensure that there is no retention lock on the VMAX system, run the following command as the root user from the SMIS server:

symcfg list -lockn all The output is similar to the following:

S Y M M E T R I X L O C K S

Lock Lock Lock Time SymmID Attachment Status Number Usage Held (Sec)

000196700638 Local Locked 15 Config Change 13572 -> Almost 4 hours 000192604348 Remote N/A N/A N/A N/A 000297000476 Remote N/A N/A N/A N/A

If SMIS services are not running, an exception appears in the logs indicating that the storsvd service is not available and a connection to SMIS cannot be established using the SYMAPI calls. If this exception occurs:

1. Run the following command as the root user from the SMIS server to verify the status of storsvd:

./stordaemon show storsrvd If the service is unavailable, the message *** Daemon storsrvd is not currently running appears.

2. Restart the service by running ./stordaemon start storsrvd.

3. Run the ./stordaemon show storsrvd command again to verify that the status is now Running.

4. To view the remote server details, run ./stordaemon action storsrvd -cmd show server.

5. To view the network configuration, run ./stordaemon action storsrvd -cmd show -netinfo.

Restart of encapsulation fails

When an encapsulation job for the Storage Direct agent does not complete successfully, a restart of the job in the PowerProtect Data Manager UI fails with the message error: Data Domain vDisk pool not provided remediation: null.

Enabling the Storage Direct Agent for VMAX Systems 15

Encapsulation fails with error "SYMAPI_C_NET_HANDSHAKE_FAILED"

If the encapsulation of a device fails with the error

SYMAPI_C_NET_HANDSHAKE_FAILED:

1. Ensure that proper name resolution can occur by verifying that the PowerProtect Data Manager server/SMIS server and SDA host are resolvable by either DNS or the hosts file.

2. Perform the following steps to ensure that the PowerProtect Data Manager server can obtain all the necessary information from the SMIS server:

a. Log in to PowerProtect Data Manager as an administrator. b. Go to the /usr/emc/API/symapi/config/netcnfg directory.

c. Verify that the server entry exists. For example, - TCPIP 2707 -.

d. Verify whether the Solutions Enabler base daemon is running. For example:

admin@xxxxx:~> stordaemon list -all Available Daemons ('[*]': Currently Running, '[NI]': Not Installed): [*] storapid EMC Solutions Enabler Base Daemon storgnsd EMC Solutions Enabler GNS Daemon storrdfd EMC Solutions Enabler RDF Daemon storevntd EMC Solutions Enabler Event Daemon [*] storwatchd EMC Solutions Enabler Watchdog Daemon storsrmd EMC Solutions Enabler SRM Daemon

e. Export the environment variables SYMCLI_CONNECT_TYPE=REMOTE and SYMCLI_CONNECT= .

f. Run symcfg list. The command output should display all VMAX and PowerMax systems that have been added to the SMIS server.

Configuration file validation fails when multiple storage group assets are selected for policy inclusion if the configuration file is not formatted correctly

When you select multiple storage group assets as part of a VMAX Storage Group protection policy in PowerProtect Data Manager, validation fails if the configuration file is not formatted correctly. For example, a configuration file with the following format might be pushed to the host:

DDBOOST_USER = 148_78-xxxxx-932c9 DEVICE_HOST = IP address DEVICE_PATH = /148_78-xxxxx-932c9-SU DDVDISK_USER = 148_78-xxxxx-932c9 #RESTORE_DEVICE_POOL = 148_78-xxxxx-932c9 #RESTORE_DEVICE_GROUP = R-sdm_xxxxx_SG7-0638 #RESTORE_DEVICE_GROUP = R-sdm_xxxxx_SG8-0638 # DD_BOOST_FC = # DD_PORT = VMAX_FASTX_RESTORE_SG = R-sdm_xxxxx_SG7-0638 #VMAX_FASTX_RESTORE_SG = R-sdm_xxxxx_SG8-0638

To work around this issue, enclose VMAX_FASTX_RESTORE_SG in a comment and remove RESTORE_DEVICE_POOL and one of the entries for RESTORE_DEVICE_GROUP from the comment.

MTree replication fails when adding replication stage for multiple protection policies if assets have the same user/vDisk pool

If an existing Storage Direct user has upgraded to the Storage Direct agent for PowerProtect Data Manager and uses the same user/vDisk pool for protected assets to create multiple protection policies with a replication stage, an MTree replication job fails with an error similar to the following: Unable to create DataDomain user xxxx, User xxxx already exists. To work around this issue, manually add the secondary DD system details in the configuration file.

16 Enabling the Storage Direct Agent for VMAX Systems

Replication not supported for assets in a Storage Group policy for existing Storage Direct users if replication is already configured for stand-alone agent

The addition of a replication stage as part of a Storage Group protection policy in PowerProtect Data Manager is not supported for existing Storage Direct user assets if replication has already been configured on the stand-alone Storage Direct (ProtectPoint) agent.

To upgrade the Storage Direct agent, remove the secondary DD system details from the configuration file before importing it.

Storage Direct agent creates a new snapshot when restarting failed backup jobs in PowerProtect Data Manager

If a backup fails and you restart the backup job, the Storage Direct agent creates a new snapshot and does not reuse the snapshot that was created during the failed backup. This is expected behavior, and the latest snapshot is used for the new backup.

Removing the master storage group when a configuration file generated by PowerProtect Data Manager is imported during a Storage Direct agent upgrade

If a Storage Direct configuration file generated by one PowerProtect Data Manager system is imported as an existing Storage Direct configuration file into a second PowerProtect Data Manager system, the master storage group is not created during asset configuration in the existing VMAX storage group protection policy.

Before you add the configuration file to the appsetting file, complete the following steps:

1. Open the Storage Direct configuration file in an editor. 2. Set the VMAX_FASTX_RESTORE_SG parameter to the restore storage group that is created by PowerProtect Data

Manager. NOTE: If there are multiple storage groups, enclose each entry in a comment. Ensure that you follow the format for

multiple restore device groups and restore storage groups. The PowerProtect Data Manager for Storage Direct Agent

User Guide provides more information.

3. Remove the parent storage group in the configuration file. 4. Delete the parent storage group from the VMAX storage array by running the symcli command.

Installing or upgrading the Storage Direct agent Learn how to install or upgrade the Storage Direct agent for Linux or Windows.

Install the Storage Direct agent on Linux

Learn how to install the stand-alone Storage Direct agent for PowerProtect Data Manager on supported Linux systems.

Prerequisites

Ensure that you review the prerequisites provided in Storage Direct agent prerequisites on page 13. Download the Storage Direct agent software package to the Linux host.

Steps

1. In the PowerProtect Data Manager UI:

a. Select Agent Downloads from the System Settings menu. b. Select the Storage Direct agent download package for Linux, storagedirectagent19x_linux_x86_64.tar.gz.

Enabling the Storage Direct Agent for VMAX Systems 17

c. Download the package to the location where you want to install the Storage Direct agent.

2. Unpack the Storage Direct software package:

a. Run the following command:

gunzip storagedirectagent19x_ .tar.gz

b. Run the following command:

tar -xvf storagedirectagent19x_ .tar

c. Run the following command:

rpm -import RPM_KEY

3. Provide "Execute" +x permissions on the install.sh file.

4. Install the Storage Direct software as the root user by running the installation script:

install.sh

NOTE: During the installation, you are prompted for the hostname or IP address of the PowerProtect Data Manager. As

an alternative, you can include the --server option when you run the install.sh installation script, as in the

following:

install.sh --server=

To obtain a list of all the available command options for the install.sh command, run the command install.sh -- help or install.sh -h. The command also supports the --debug or -d option for debugging purposes.

The product is installed in the /opt/dpsapps/ppfsagent directory. Two RPM files are installed as part of the installation script:

storagedirectagent-19.x.x.x86_64.rpm powerprotect-agentsvc-19.x.x.x86_64

To view the status of the PowerProtect agent service, go to the /opt/dpsapps/agentsvc directory and execute the ./register.sh --status command.

Next steps

Complete the host registration with the PowerProtect Data Manager server. Add and discover the SMIS server for the Storage Direct agent on page 27 provides more information.

Approve the pending Storage Direct agent request so that you can discover the VMAX assets, also known as storage groups. Manage the Storage Direct agent on page 26 provides more information.

Upgrade the Storage Direct agent on Linux

Learn how to upgrade to the stand-alone Storage Direct agent for PowerProtect Data Manager on supported Linux systems.

Prerequisites

Ensure that you review the prerequisites provided in Storage Direct agent prerequisites on page 13, and the Upgrade requirements section in Configuration file requirements on page 21.

Download the Storage Direct agent software package to the Linux host.

Steps

1. In the PowerProtect Data Manager UI:

a. Select Agent Downloads from the System Settings menu. b. Select the Storage Direct agent download package for Linux, storagedirectagent19x_linux_x86_64.tar.gz.

c. Download the package to the location where you want to install the Storage Direct agent.

18 Enabling the Storage Direct Agent for VMAX Systems

2. Unpack the Storage Direct software package:

a. Run the following command:

gunzip storagedirectagent19x_ .tar.gz

b. Run the following command:

tar -xvf storagedirectagent19x_ .tar

c. Run the following command:

rpm -import RPM_KEY

3. Provide "Execute" +x permissions on the install.sh file.

4. Upgrade the Storage Direct software as the root user by running the installation script with the -u option, as in the following:

install.sh -u

NOTE: Later in the upgrade, you are prompted for the hostname or IP address of the PowerProtect Data Manager. As

an alternative, you can include the --server option when you run the install.sh -u command, as in the following:

install.sh -u --server=

The product is upgraded in the /opt/dpsapps/ppfsagent directory. Two RPM files are installed as part of the installation script:

storagedirectagent-19.x.x.x86_64.rpm powerprotect-agentsvc-19.x.x.x86_64

5. For Do you wish to give existing config file path?, type y, and then provide the path to the configuration files. A prompt appears requesting if you have additional configuration files. If you have more than one existing configuration file, type y, and provide the additional path.

6. For Do you wish to upgrade adm-agent?, type y.

7. If you did not specify the PowerProtect Data Manager server name when running the install.sh -u command, a prompt appears requesting if you want to register Storage Direct with the PowerProtect Data Manager server. Type y, and then type the PowerProtect Data Manager server FQDN or IP address.

Next steps

Complete the host registration with the PowerProtect Data Manager server. Add and discover the SMIS server for the Storage Direct agent on page 27 provides more information.

Approve the pending Storage Direct agent request so that you can discover the VMAX assets, also known as storage groups. Manage the Storage Direct agent on page 26 provides more information.

Install or upgrade the Storage Direct agent on Windows

Learn how to install or upgrade to the stand-alone Storage Direct agent for PowerProtect Data Manager on supported Windows systems.

Prerequisites

Ensure that you review the prerequisites provided in Storage Direct agent prerequisites on page 13, and the Upgrade requirements section in Configuration file requirements on page 21.

Download the Storage Direct agent software package to the Windows host.

Steps

1. In the PowerProtect Data Manager UI:

Enabling the Storage Direct Agent for VMAX Systems 19

a. Select Agent Downloads from the System Settings menu. b. Select the Storage Direct agent download package for Windows, for example,

storagedirectagent19x_win_x64.zip.

c. Download the package in the location that you want to install the Storage Direct agent.

2. To launch the installer, unzip the storagedirectagent19x_win_x64.zip file and then run the storagedirectagent19x_win_x64.exe program. The installation wizard opens.

3. Click Next.

4. Select I accept the terms in the License Agreement, and then click Next.

5. On the Configure Installation Options page, click PowerProtect Data Manager registration, and then and type the PowerProtect Data Manager server hostname or IP address in the Appliance hostname or IP address text box so that the Storage Direct agent can register with the PowerProtect Data Manager server.

6. If upgrading, on the Configuration File Input page, click Select the Configuration Files, browse to the location of your configuration files, and for each configuration file, click Add.

7. When completed, click Install.

8. Click Finish to exit the installation wizard.

Next steps

Complete the host registration with the PowerProtect Data Manager server. Add and discover the SMIS server for the Storage Direct agent on page 27 provides more information. For upgrades, if the installed product is already registered with any PowerProtect Data Manager server, then this information will appear automatically in the UI.

Approve the pending Storage Direct agent request so that you can discover the VMAX assets, also known as storage groups. Manage the Storage Direct agent on page 26 provides more information.

Silent installation of the Storage Direct agent

You can perform a silent installation of the Storage Direct agent on Linux or Windows.

Silent installation commands

To perform the silent installation to the default path:

On Linux, run the following command:

install.sh -- server On Windows, run the following command:

storagedirectagent-19.x.x.exe /s PPDMHostName=

NOTE: PPDMHostName is a mandatory option in the command line. If a value is not provided, the product is installed

without PowerProtect registration, and no backups can be initiated from the application host. Specifying

ProductInstallPath is optional, but if used, the value cannot be empty.

Uninstall the Storage Direct agent on Linux

You can uninstall the Storage Direct agent by using the uninstall.sh script, which is included when you untar the installer.

Steps

1. Run uninstall.sh.

2. Type y to confirm that you want to uninstall the agent. If you have the powerprotect agentsvc installed as well, a message appears indicating Other application agents might be using powerprotect-agentsvc... Do you wish to uninstall powerprotect- agentsvc[y/n]:

3. Type y or n for the powerprotect agentsvc uninstall.

20 Enabling the Storage Direct Agent for VMAX Systems

The Storage Direct agent uninstall starts.

Uninstall the Storage Direct agent on Windows

You can uninstall the Storage Direct agent by using the setup file.

Steps

1. Launch storagedirectagent-19.x.x.exe.

2. On the Install Modification page, select Remove, and then click Next.

3. On the Complete the Setup page, click Finish.

4. After the uninstall completes, remove the working directory located at C:\Program Files\DPSAPPS\ppfsagent.

Upgrading an existing Storage Direct agent To upgrade an existing Storage Direct agent for a new release of PowerProtect Data Manager, ensure that your configuration is compatible.

Review the following setup requirements to upgrade an existing Storage Direct agent to the latest release of PowerProtect Data Manager.

During the upgrade:

On the Configure Installation Options page, click PowerProtect Data Manager registration, and then provide the PowerProtect Data Manager server IP address so that the Storage Direct agent can register with the PowerProtect Data Manager server.

On the Configuration File Input page, click Select the Configuration Files, browse to the location of your configuration files, and for each configuration file, click Add.

Configuration file requirements

When you create a VMAX Storage Group protection policy, a configuration file is automatically created in the C:\Program Files\DPSAPPS\ppfsagent\config directory. This configuration file contains information about the VMAX and DD system attributes and the storage groups protected by the policy. This file is required for self-service backup and restore procedures.

To ensure that PowerProtect Data Manager can use your existing configuration files, review the files and ensure that the contents and your environment satisfy the following requirements:

For existing Storage Direct agent users who are upgrading, the asset configuration file must be provided during the upgrade. No option is provided to add the file once the upgrade is completed.

For existing Storage Direct agent users, if you have backup copies for which the expiration is set to "never", an EXPIRE_TIME variable must be added to the configuration file prior to setting up the Storage Direct agent host in PowerProtect Data Manager. The value set for EXPIRE_TIME will be applied to those existing backup copies and read automatically by PowerProtect Data Manager, and displayed as the copy retention time within the PowerProtect Data Manager UI. If no value is set for this variable, a retention value of 0 will be used for any protection policies run from PowerProtect Data Manager, and the UI will display a retention date that has passed.

To import a single configuration file, all backup vDisks on the DD system must belong to the same pool.

You can create more than one device group. For example, for two source storage groups (SG1 and SG2), you can create one device group for the backup vDisks of SG1 and another device group for the backup vDisks of SG2.

To import multiple configuration files per host, vDisks can belong to different pools.

The file must contain only storage groups. It must not contain IDs of the source LUNs or details about the secondary DD system.

The file must contain the Ddboost and DdVdiskUser with their corresponding passwords in the lockbox.

The Ddboost and DdVdiskUser specified in the configuration file must have the admin role.

The Devicepath cannot start with a forward slash (/).

Additionally, the file must be in one of the following formats:

One restore device group and one restore storage group.

Enabling the Storage Direct Agent for VMAX Systems 21

Multiple restore device groups and multiple restore storage groups with one-to-one mapping between each restore device group and restore storage group.

One restore device group and one restore storage group

In this format:

One entry exists for RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG for all source storage groups.

All storage groups map to a single RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG.

Only one of the RESTORE_DEVICE_GROUP or VMAX_FASTX_RESTORE_SG attributes is used. Enclose the one not in use in a comment.

For RESTORE_DEVICE_GROUP, the corresponding pool information for RESTORE_DEVICE_POOL must be provided and the attribute must not be enclosed in a comment.

For VMAX_FASTX_RESTORE_SG, enclose the RESTORE_DEVICE_GROUP and RESTORE_DEVICE_POOL attributes in a comment.

Example:

[PRIMARY_SYSTEM] DDBOOST_USER = DEVICE_HOST = DEVICE_PATH = DDVDISK_USER = # RESTORE_DEVICE_POOL = # RESTORE_DEVICE_GROUP = # DD_BOOST_FC = # DD_PORT = VMAX_FASTX_RESTORE_SG = # SELECT_VISIBLE_RESTORE_DEVICES = | | | [BACKUP_SOURCE_DEVICES] # SRC_DEVICE1 = 000196700638:00F1A # SRC_DEVICEn = SRC_GROUP1 = SRC_GROUP2 = SRC_GROUP3 = # SRC_GROUPn =

Multiple restore device groups and restore storage groups

In this format:

Each source storage group has a corresponding restore storage group and restore device group. The number of source storage groups is in a one-to-one mapping, which should be maintained. The same number of entries

must exist for RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG. For example, the first RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG entry should correspond to SRC_GROUP1. The second RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG entry should correspond to SRC_GROUP2.

Only one entry of RESTORE_DEVICE_GROUP and VMAX_FASTX_RESTORE_SG should exist. Enclose other entries in a comment.

Example:

[PRIMARY_SYSTEM] DDBOOST_USER = DEVICE_HOST = DEVICE_PATH = DDVDISK_USER = # RESTORE_DEVICE_POOL = # RESTORE_DEVICE_GROUP = # RESTORE_DEVICE_GROUP = # RESTORE_DEVICE_GROUP = # DD_BOOST_FC = # DD_PORT = VMAX_FASTX_RESTORE_SG =

22 Enabling the Storage Direct Agent for VMAX Systems

# VMAX_FASTX_RESTORE_SG = # VMAX_FASTX_RESTORE_SG = # SELECT_VISIBLE_RESTORE_DEVICES = | | | [BACKUP_SOURCE_DEVICES] # SRC_DEVICE1 = 000196700638:00F1A # SRC_DEVICEn = SRC_GROUP1 = SRC_GROUP2 = SRC_GROUP3 = # SRC_GROUPn =

Enabling the Storage Direct Agent for VMAX Systems 23

Managing Storage, Assets, and Protection

Topics:

About asset sources, assets, and storage Add protection storage Manage the Storage Direct agent Enable an asset source Add and discover the SMIS server for the Storage Direct agent Add a self-service protection policy for Storage Direct Add a centralized protection policy for Storage Direct Add assets to an existing storage group protection policy Remove assets from an existing storage group protection policy Edit the retention period for backup copies Delete backup copies Restoring a Storage Direct VMAX storage group Restore backup copies from replication DD when source Storage Direct agent host, PowerProtect Data Manager server,

and VMAX are unavailable Manage the PowerProtect agent service

About asset sources, assets, and storage In PowerProtect Data Manager, assets are the basic units that PowerProtect Data Manager protects. Asset sources are the mechanism that PowerProtect Data Manager uses to manage assets and communicate with the storage system where backup copies of the assets are stored.

PowerProtect Data Manager supports DD Management Center (DDMC) as the storage and programmatic interface for controlling the DD systems, and external DD systems.

Asset sources can be a vCenter Server, Kubernetes cluster, application host, or SMIS server. Assets can be virtual machines, Exchange databases, SQL databases, Oracle databases, SAP HANA databases, File systems, Kubernetes namespaces, or storage groups.

Before you can add an asset source, you must enable the source within the PowerProtect Data Manager UI. Enable an asset source on page 26 provides instructions.

Add protection storage

About this task

The PowerProtect Data Manager UI enables users with administrator credentials to add the following storage types:

DD Management Center (DDMC) External DD system

NOTE:

Adding the DDMC is not required for the Storage Direct agent.

The most up-to-date software compatibility information for PowerProtect Data Manager is provided in the eLab

Navigator.

PowerProtect Data Manager does not support DD systems with the High Availability (HA) feature enabled.

When a DD Management Center is added, PowerProtect Data Manager discovers all the supported DD systems that are managed by the DD Management Center. The PowerProtect Data Manager UI displays the discovered DD systems on the Protection Storage tab of the Infrastructure > Storage window. The DD systems that are managed by the DD Management

3

24 Managing Storage, Assets, and Protection

Center are not displayed until discovery is complete. It might take a few minutes for the DD systems to appear in the Storage window.

For each DD system, the DD Management Center that manages the DD system is indicated in the Managed By column in the table.

If a DD system is added directly to PowerProtect Data Manager, the name that was provided for the DD system when it was added to the PowerProtect Data Manager system is displayed in the Managed By column.

NOTE: Data Domain is now PowerProtect DD. References to Data Domain or DD systems in this documentation, in the UI,

and elsewhere in the product include PowerProtect DD systems and older Data Domain systems. In many cases the UI has

not yet been updated to reflect this change.

Steps

1. Select Infrastructure > Storage.

The Storage window appears.

2. In the Protection Storage tab, click Add.

3. In the Add Storage dialog box, select a storage system (DD System, DD Management Center).

NOTE: If using the Storage Direct agent to move snapshot backups from a VMAX storage array to a DD system, you do

not need to add a DD Management Center.

4. Specify the storage system attributes:

a. In the Name field, specify a storage name. b. In the Address field, specify the hostname, fully qualified domain name (FQDN), or the IP address. c. In the Port field, specify the port for SSL communication. Default is 3009.

5. Under Host Credentials click Add, if you have already configured DD credentials that are common across DD systems, select an existing password. Alternatively, you can add new credentials, and then click Save .

6. If a trusted certificate does not exist on the storage system, a dialog box appears requesting certificate approval. Click Verify to review the certificate, and then click Accept.

7. Click Save to exit the Add Storage dialog and initiate the discovery of the storage system.

A dialog box appears to indicate that the request to add storage has been initiated.

8. In the Storage window, click Discover to refresh the window with any newly discovered storage systems. When a discovery completes successfully, the Status column updates to OK.

9. To modify a storage system location, complete the following steps:

A storage system location is a label that is applied to a storage system. If you want to store your copies in a specific location, the label helps you select the correct storage system during policy creation.

a. In the Storage window, select the storage system from the table. b. Click Set Location.

The Set Location window appears. c. Click Add in the Location list.

The Add Location window appears. d. In the Name field, type a location name for the asset, and click Save.

10. To manage MTrees in the Storage window, select the storage system from the table and click View storage units.

NOTE: For information about MTrees, see the DD Operating System Administration Guide.

Results

PowerProtect Data Manager displays External DD systems only in the Storage window Name column. PowerProtect Data Manager displays DD Management Center storage types in the Managed By column.

Managing Storage, Assets, and Protection 25

Manage the Storage Direct agent After the Storage Direct installation completes, an entry with the agent host name appears in the Infrastructure > Application Agents window of the PowerProtect Data Manager UI. From this window, you can approve or reject a pending Storage Direct agent request, and edit and delete existing agents.

Steps

1. Select Infrastructure > Application Agents.

2. In the Application Agents window, select the entry that contains the hostname, and click Approve.

The status changes from Awaiting Approval to Registered.

NOTE: The Auto whitelist option, which enables you to preapprove application agents automatically, is disabled by

default. When you enable this option, the Storage Direct agent registration is approved automatically.

Enable an asset source An asset source, such as a vCenter Server, must be enabled in PowerProtect Data Manager before you can add and register the asset source for the protection of assets.

About this task

There are some circumstances where enabling an asset source is not required, such as the following:

For application agents and other agents such as File System and Storage Direct, an asset source is enabled automatically when you register and approve the agent host. For example, if you have not enabled an Oracle asset source but have registered the application host though the API or the PowerProtect Data Manager UI, PowerProtect Data Manager automatically enables the Oracle asset source.

When you upgrade to PowerProtect Data Manager 19.6 from an earlier release, any asset sources that were previously enabled appear in the PowerProtect Data Manager UI. On a new installation, however, no asset sources are enabled by default.

Steps

1. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources, and then click + to reveal the New Asset Source tab.

2. In the pane for the asset source that you want to add, click Enable Source. The Asset Sources window updates to display a tab for the new asset source.

Results

You can now add or approve the asset source for use in PowerProtect Data Manager. For a vCenter Server, Kubernetes cluster, or SMIS Server, select the appropriate tab in this window and click Add. For an application agent, go to Infrastructure > Application Agents and click Add or Approve as required.

Disable an asset source

If you enabled an asset source that you no longer require, and the host has not been registered in PowerProtect Data Manager, perform the following steps to disable the asset source.

About this task

NOTE: An asset source cannot be disabled when one or more sources are still registered or there are backup copies of the

source assets. For example, if you registered a vCenter Server and created policy backups for the vCenter virtual machines,

then you cannot disable the vCenter asset source. But if you register a vCenter Server and then delete the vCenter without

creating any backups, you can disable the asset source.

26 Managing Storage, Assets, and Protection

Steps

1. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources, and then select the tab of the asset source that you want to disable. If no host registration is detected, a red Disable button appears.

2. Click Disable.

Results

PowerProtect Data Manager removes the tab for this asset source.

Add and discover the SMIS server for the Storage Direct agent In order to enable protection of data with the Storage Direct agent in PowerProtect Data Manager, the addition of an SMIS server is required. The SMIS server facilitates the discovery of LUNs for the storage groups configured in the VMAX. Perform the following steps to discover the SMIS server as an asset source in the PowerProtect Data Manager UI.

Steps

1. Select Infrastructure > Asset Sources.

The Asset Sources window appears.

2. Select the SMIS server tab.

3. Click Add. The Add SMIS Server dialog box appears.

4. Provide the name, IP address, and port number of the SMIS server.

5. Under Host Credentials, choose an existing entry from the list to use for the SMIS server user credentials, or click Add from this list to add new credentials.

6. Click Verify to check that the trusted certificate is valid for the specified host.

7. Click Save. An entry appears for SMIS in the table on the Asset Sources window.

NOTE: A message does not appear if credential verification for this host was unsuccessful. If the credentials are invalid,

the status of the SMIS server entry in the SMIS Server tab of the Infrastructure > Asset Sources window will

indicate Failed.

8. Select the check box next to the entry and click Discover to initiate discovery of the assets, or storage groups, in the VMAX.

NOTE: Asset discovery is also initiated by default after registration of the host to PowerProtect Data Manager, and at

daily intervals. Discovery time is based on networking bandwidth. Note that each time that you initiate a discovery

process, the resources that are discovered and those that are handling the discovery impact system performance.

When the discovery completes successfully, the Discovery Status column updates to OK.

Next steps

PowerProtect Data Manager initiates the automatic discovery of the assets (storage groups) within the VMAX. To verify the discovery of storage groups, go to the Infrastructure > Assets window and select the VMAX Storage Groups tab. Upon host registration with the PowerProtect Data Manager server, all of the assets for the host (both those currently protected and unprotected) display in the Assets window along with the host name.

NOTE: Ensure that you run a Discover of the SMIS server each time that you add a LUN to a storage group.

Managing Storage, Assets, and Protection 27

Add a self-service protection policy for Storage Direct Select a self-service protection policy if you want your backup application to manage the local protection stage, and PowerProtect Data Manager to handle the additional stage by backing up selected assets within a policy. You can use the PowerProtect Data Manager UI to add a self-service protection policy for Storage Direct data protection.

Prerequisites

Review the prerequisites. If you have added a LUN to a storage group since the last SMIS server discovery, run a Discover of the SMIS server. Ensure that there is no lock on the VMAX.

If applicable, complete all of the virtual network configuration tasks before you assign any virtual networks to the protection policy. The PowerProtect Data Manager Administration and User Guide provides more information.

Steps

1. Select Protection > Protection Policies.

The Protection Policy window appears.

2. Click Add.

The Add Policy window appears.

3. In the Type page, specify the new protection policy fields.

a. In the Name field, specify the name of the protection policy. For example, Storage Direct VMAX Policy NOTE: The name that you specify here becomes part of the DD MTree entry.

b. In the Description field, specify a short description of the protection policy. For example, Storage Direct VMAX Policy Daily Backups.

c. In the Type field, select Storage Group. d. Click Next.

The Purpose page appears.

4. In the Purpose page:

a. Select Self-service Protection. PowerProtect Data Manager. b. Select one of the following options:

If this is a new Storage Direct environment, select PowerProtect Data Manager will automatically provision and manage all storage required to meet this objective.

When selected, PowerProtect Data Manager will perform the provisioning of the Storage Direct environment and create the required configuration on both the VMAX storage and the DD system. For example, a backup device group and restore device group are created on the DD system, and a backup storage group that is linked with the source storage group, and a restore storage group, are created on the VMAX.

If this is an existing Storage Direct environment, select PowerProtect Data Manager will not provision and manage my storage.

When selected, only the storage group assets in the existing configuration will appear in the Assets page. Also, no additional configuration will be performed since this was already completed during setup of the stand-alone Storage Direct environment. The configuration will be read from the configuration file and stored in the PowerProtect Data Manager database.

c. Click Next. The Assets page appears.

5. Select the unprotected storage groups that you want to add to the backup of this protection policy group. Within this page, you can filter by host or asset name to locate the required assets. Ensure that any assets you add to the policy have a hostname entry in the Host column. The Assets page displays the storage groups that are attached to the host that are unprotected (storage groups that have not been assigned to a protection policy).

NOTE: If the assets that you want to protect do not display, cancel the policy creation and run the Storage Direct host

discovery again:

a. Go to Infrastructure > Asset Sources.

28 Managing Storage, Assets, and Protection

b. Select the App/File System Host tab.

c. Select the Storage Direct agent host, and then click Discover.

d. Go back to Protection > Protection Policies to re-create the protection policy.

6. Click Next. The Schedule page appears.

7. Click + Backup. The Add Primary Backup dialog box appears.

8. On the Add Primary Backup dialog box, specify the following:

a. Keep ForSpecify the retention period for the backup.

You can extend the retention period for the latest primary backup copy by adding a promotion backup. For example, your regular schedule for daily backups can use a retention period of 30 days, but you can apply promotion backups to keep the full backups taken on Mondays for 10 weeks. Step 14 on page 29 provides instructions.

b. If you want to create an application-consistent policy, specify a Pre Snapshot Script and a Post Snapshot Script. For example, specify preSnap.sh and postSnap.sh, which are the names of the provided files.

Application consistency ensures that before the snapshot is taken on the VMAX and the data is moved to DD system, the database is quiesced and there is no current activity on the database that would result in the snapshot being in an inconsistent state. The preSnap.sh script is executed before the snapshot is taken, and the postSnap.sh script is executed after the snapshot completes.

If the pre-snapshot script fails, then the backup fails immediately. If the pre-snapshot script executes successfully but the post-snapshot script fails, the backup continues unless you have specified a return code of -1, which forces the backup to fail if the post-snapshot script fails.

NOTE: The provided pre-snapshot and post-snapshot script files should be located under scripts folder of the

Storage Direct stand-alone agent installer on the host. If the files are not currently in the scripts folder, ensure that

you manually copy the files to this folder, otherwise the backup will fail.

c. Click OK to exit the dialog and return to the Schedule page.

The Schedule page updates with the new details. You can change this information by selecting the check box next to the added schedule and clicking Edit.

9. Select the check box next to the added schedule for the primary backup. If you are a new Storage Direct user, the Storage Name and Network interface lists and the Retention Lock check box are enabled for selection. If you are an existing Storage Direct user, the DD system destination is selected automatically and you cannot modify the selection. Also, the Retention Lock check box is not selected.

10. From the Storage Name list:

For the primary backup, select a destination from the list of existing DD systems. For the replicated backup, select a second destination from the list of existing DD systems.

When you select the destination storage, the Space field updates with the available capacity on the system.

11. From the Network interface list, select a network interface, if applicable.

12. Select the Retention Lock check box to enable retention locking for these backups on the selected system. PowerProtect Data Manager uses Governance mode for retention locking, which means that the lock can be reverted at any time if necessary.

Primary backups are assigned a default retention lock period of 14 days, so the backup is locked for 14 days or until expiry of the retention period specified in the Keep For field, whichever is less.

13. Click Set Storage Quotas to set storage space restrictions for a DD MTree or Storage Unit to prevent the consumption of excess space. There are two kinds of quota limitshard limits and soft limits. You can set either a soft or hard limit or both a soft and hard limit. Both values must be integers, and the soft value must be less than the hard value.

NOTE: When you set a soft limit and the limit is reached, an alert is generated but data can still be written to the DD

system. When you set a hard limit and the limit is reached, data cannot be written to the MTree. All data protection

operations fail until data is deleted from the MTree. The DD Operating System Administration Guide provides more

information about MTree quota configuration.

a. Capacity QuotaControls the total size of precompression data that is written to the DD system. b. Stream QuotaThe number of concurrent streams allowed on the system during data protection operations. Setting a

Stream Quota limit can help ensure that system performance is not impacted negatively when a data protection operation consumes too many system resources.

14. To extend the retention period for the latest primary backup copy, add a promotion backup:

Managing Storage, Assets, and Protection 29

a. Select the check box next to the added schedule and click + Backup. b. In the Add Promotion Backup dialog box, specify a weekly or monthly recurrence for the promotion backup schedule, a

retention period for the backup, and then click OK.

15. To replicate the primary backup to a secondary DD system:

a. Select the check box next to the primary backup schedule and click Replicate. The Add Primary Replication dialog box appears, indicating that MTree replication will be added for replication of the backup to a secondary DD system.

NOTE:

You cannot replicate a promotion backup. When you select a promotion backup schedule, the Replicate button is

disabled.

The retention period that is used will be the same Keep For value that you specified for the backup schedule.

b. Click OK.

NOTE: To enable replication, ensure that you add a second DD system for use as the replication location. Add protection

storage on page 24 provides detailed instructions about adding a secondary or remote DD system.

16. Click Next. The Summary page appears.

17. Review the protection policy configuration details. You can click Edit next to any details to make changes. When completed, click Finish. An informational message appears to confirm that PowerProtect Data Manager has saved the protection policy.

When the new protection policy is created and assets are added to the protection policy, PowerProtect Data Manager performs backups according to the backup schedule.

18. Click OK to exit the window, or click Go to Jobs to open the Jobs window to monitor the backup of the new protection policy group.

The Jobs window breaks down the Storage Group protection by VMAX storage group. Click the link next to the storage group to open the Details pane, where you can view more specific information about the job tasks, such as:

Creation of vDisks in the DD system and creation of backup and recovery storage groups. Encapsulation, which involves creating backup and restore FTS devices on the VMAX and linking the DD vDisk with FTS. Creation of the initial snapshot backup, and linking of the snapshot to the protection storage group. Notification that a new configuration file has been pushed to the host. If replication was selected, notification that a job for MTree replication was also initiated.

Job tasks vary depending on whether you are a new user or an existing Storage Direct user.

Next steps

Run the following command from the host to verify that snapshots will be created for each storage group in the protection policy, and to ensure that a successful relationship has been established between the source device and the backup FTS device for movement of data from the VMAX to DD system.

symsnapvx - sid xxx -sg storage group name list An X in the Flags section of this output, as shown in the following, indicates that the relationship has been established without any issues.

30 Managing Storage, Assets, and Protection

Figure 1. Storage group list command output

Once the snapshots and relationship are verified, the protectpoint snapbackup create command is used to perform the self-service backup. This command uses the configuration file that is created automatically upon the addition of storage groups to a Storage Group protection policy. The configuration file provides information about the VMAX and DD system attributes and the storage groups protected by this policy.

You can access the configuration file, for example, VMAXPolicy1.config, by going to the C:\Program Files\DPSAPPS \ppfsagent\config directory. The file name contains the name that you provided for the Storage Group policy.

NOTE: Do not modify this configuration file.

Run the following command to perform the self-service backup. This command example is from a Windows system.

C:\Program Files\DPSAPPS\ppfsagent\config>protectpoint snapbackup create description "Backup using sdm configuration" VMAX policy name.config Upon successful completion of the backup, output similar to the following displays:

Figure 2. Snapbackup command output

Add a centralized protection policy for Storage Direct Select the centralized protection policy for Storage Direct if you want PowerProtect Data Manager to centrally manage all stages of the protection policy. You can use the PowerProtect Data Manager UI to add a centralized protection policy for Storage Direct data protection.

Prerequisites

Review the prerequisites. If you have added a LUN to a storage group since the last SMIS server discovery, run a Discover of the SMIS server. Ensure that there is no lock on the VMAX.

Managing Storage, Assets, and Protection 31

If applicable, complete all of the virtual network configuration tasks before you assign any virtual networks to the protection policy. The PowerProtect Data Manager Administration and User Guide provides more information.

Steps

1. Select Protection > Protection Policies.

The Protection Policy window appears.

2. Click Add.

The Add Policy window appears.

3. In the Type page, specify the new protection policy fields.

a. In the Name field, specify the name of the protection policy. For example, Storage Direct VMAX Policy NOTE: The name that you specify here becomes part of the DD MTree entry.

b. In the Description field, specify a short description of the protection policy. For example, Storage Direct VMAX Policy Daily Backups.

c. In the Type field, select Storage Group. d. Click Next.

The Purpose page appears.

4. In the Purpose page:

a. Select Centralized Protection. b. Select one of the following options:

If this is a new Storage Direct environment, select PowerProtect Data Manager will automatically provision and manage all storage required to meet this objective.

When selected, PowerProtect Data Manager will perform the provisioning of the Storage Direct environment and create the required configuration on both the VMAX storage and the DD system. For example, a backup device group and restore device group are created on the DD system, and a backup storage group that is linked with the source storage group, and a restore storage group, are created on the VMAX.

If this is an existing Storage Direct environment, select PowerProtect Data Manager will not provision and manage my storage.

When selected, no additional configuration is performed since this configuration was already completed during setup of the stand-alone Storage Direct environment. The configuration will be read from the configuration file and stored in the PowerProtect Data Manager database.

Keep ForSpecify the retention period for the backup. Start TimeSpecify the time of day to start initiating backups. End TimeSpecify the time of day to stop initiating backups.

NOTE: Any backups started before the End Time occurs continue until completion.

c. Click Next. The Assets page appears.

5. Select the unprotected storage groups that you want to add to the backup of this protection policy group. Within this page, you can filter by host or asset name to locate the required assets. Ensure that any assets you add to the policy have a hostname entry in the Host column. The Assets page displays the storage groups that are attached to the host that are unprotected (storage groups that have not been assigned to a protection policy).

NOTE: If the assets that you want to protect do not display, cancel the policy creation and run the Storage Direct host

discovery again:

a. Go to Infrastructure > Asset Sources.

b. Select the App/File System Host tab.

c. Select the Storage Direct agent host, and then click Discover.

d. Go back to Protection > Protection Policies to re-create the protection policy.

6. Click Next. The Schedule page appears.

7. Click + Backup. The Add Primary Backup dialog box appears.

8. On the Add Primary Backup dialog box, specify the following:

32 Managing Storage, Assets, and Protection

a. Create CopySpecify how often to create a synthetic full backup. A synthetic full backs up only the changed blocks since the last backup to create a new full backup.

b. Keep ForSpecify the retention period for the backup.

You can extend the retention period for the latest primary backup copy by adding a promotion backup. For example, your regular schedule for daily backups can use a retention period of 30 days, but you can apply promotion backups to keep the full backups taken on Mondays for 10 weeks. Step 14 on page 33 provides instructions.

c. Start TimeSpecify the time of day to start initiating backups. d. End TimeSpecify the time of day to stop initiating backups.

NOTE: Any backups started before the End Time occurs continue until completion.

e. If you want to create an application-consistent policy, specify a Pre Snapshot Script and a Post Snapshot Script. For example, specify preSnap.sh and postSnap.sh, which are the names of the provided files. The preSnap.sh script is executed before the snapshot is taken, and the postSnap.sh script is executed after the snapshot completes.

Application consistency ensures that before the snapshot is taken on the VMAX and the data is moved to the DD system, the database is quiesced and there is no current activity on the database that would result in the snapshot being in an inconsistent state.

If the pre-snapshot script fails, then the backup fails immediately. If the pre-snapshot script executes successfully but the post-snapshot script fails, the backup continues unless you have specified a return code of -1 which forces the backup to fail if the post-snapshot script fails.

NOTE: The provided pre-snapshot and post-snapshot script files should be located under scripts folder of the

Storage Direct stand-alone agent installer on the host. If the files are not currently in the scripts folder, ensure that

you manually copy the files to this folder, otherwise the backup will fail.

f. Click OK to exit the dialog and return to the Schedule page.

The Schedule page updates with the new details. You can change this information by selecting the check box next to the added schedule and clicking Edit.

9. Select the check box next to the added schedule for the primary backup. If you are a new Storage Direct user, the Storage Name and Network interface lists and the Retention Lock check box are enabled for selection. If you are an existing Storage Direct user, the DD system destination is selected automatically and you cannot modify the selection. Also, the Retention Lock check box is not selected.

10. From the Storage Name list:

For the primary backup, select a destination from the list of existing DD systems. For the replicated backup, select a second destination from the list of existing DD systems.

When you select the destination storage, the Space field updates with the available capacity on the system.

11. From the Network interface list, select a network interface, if applicable.

12. Select the Retention Lock check box to enable retention locking for these backups on the selected system. PowerProtect Data Manager uses Governance mode for retention locking, which means that the lock can be reverted at any time if necessary.

Primary backups are assigned a default retention lock period of 14 days, so the backup is locked for 14 days or until expiry of the retention period specified in the Keep For field, whichever is less.

13. Click Set Storage Quotas to set storage space restrictions for a DD MTree or Storage Unit to prevent the consumption of excess space. There are two kinds of quota limitshard limits and soft limits. You can set either a soft or hard limit or both a soft and hard limit. Both values must be integers, and the soft value must be less than the hard value.

NOTE: When you set a soft limit and the limit is reached, an alert is generated but data can still be written to the DD

system. When you set a hard limit and the limit is reached, data cannot be written to the MTree. All data protection

operations fail until data is deleted from the MTree. The DD Operating System Administration Guide provides more

information about MTree quota configuration.

a. Capacity QuotaControls the total size of precompression data that is written to the DD system. b. Stream QuotaThe number of concurrent streams allowed on the system during data protection operations. Setting a

Stream Quota limit can help ensure that system performance is not impacted negatively when a data protection operation consumes too many system resources.

14. To extend the retention period for the latest primary backup copy, add a promotion backup:

a. Select the check box next to the added schedule and click + Backup.

Managing Storage, Assets, and Protection 33

b. In the Add Promotion Backup dialog box, specify a weekly or monthly recurrence for the promotion backup schedule, a retention period for the backup, and then click OK.

15. To replicate the primary backup to a secondary DD system:

a. Select the check box next to the primary backup schedule and click Replicate. The Add Primary Replication dialog box appears, indicating that MTree replication will be added for replication of the backup to a secondary DD system.

NOTE:

You cannot replicate a promotion backup. When you select a promotion backup schedule, the Replicate button is

disabled.

The retention period that is used will be the same Keep For value that you specified for the backup schedule.

b. Click OK.

NOTE: To enable replication, ensure that you add a second DD system for use as the replication location. Add protection

storage on page 24 provides detailed instructions about adding a secondary or remote DD system.

16. Click Next. The Summary page appears.

17. Review the protection policy configuration details. You can click Edit next to any details to make changes. When completed, click Finish. An informational message appears to confirm that PowerProtect Data Manager has saved the protection policy.

When the new protection policy is created and assets are added to the protection policy, PowerProtect Data Manager performs backups according to the backup schedule.

18. Click OK to exit the window, or click Go to Jobs to open the Jobs window to monitor the configuration of the new protection policy group.

When configuration is in progress, the job entry indicates Configuring Storage Groups - storage group name. Any job that specifies Auto Full, for example, Protecting Storage Groups - storage group name - Auto Full, indicates that a scheduled centralized Storage Direct policy backup has been started.

The Jobs window breaks down the Storage Group protection by VMAX storage group. Click the link next to the storage group to open the Details pane, where you can view more specific information about the job tasks, such as:

Creation of vDisks in the DD system and creation of backup and recovery storage groups. Encapsulation, which involves creating backup and restore FTS devices on the VMAX and linking the DD vDisk with FTS. Creation of the initial snapshot backup, and linking of the snapshot to the protection storage group. Notification that a new configuration file has been pushed to the host. If replication was selected, notification that a job for MTree replication was also initiated.

Job tasks vary depending on whether you are a new user or an existing Storage Direct user.

Add assets to an existing storage group protection policy Use the PowerProtect Data Manager UI to edit a protection policy to add storage groups.

About this task

When you add assets to an existing protection policy, backups for the new assets start from the next scheduled full backup job for the protection policy.

Steps

1. Select Protection > Protection Policy.

The Protection Policy window appears.

2. Select the protection policy that you want to modify, and click Edit.

The Edit Policy window opens on the Summary page.

3. In the Assets row, click Edit. The Assets page appears.

34 Managing Storage, Assets, and Protection

4. To add a storage group to the protection policy:

a. Click + Add.

The Add Unprotected Assets dialog displays any storage groups that are unprotected.

b. Select the individual unprotected assets that you want to add to the policy, and then click Add.

The Assets page updates with the changes.

5. Click Next to save the changes and go to the Summary page.

6. In the Summary page, click Finish. An informational dialog box appears.

7. Click OK to exit the dialog box, or click Go to Jobs to open the Jobs window to monitor the backup of the new protection policy.

Remove assets from an existing storage group protection policy Use the PowerProtect Data Manager UI to edit a protection policy to remove storage groups.

Steps

1. Select Protection > Protection Policy.

The Protection Policy window appears.

2. Select the protection policy that you want to modify, and click Edit.

The Edit Policy window opens on the Summary page.

3. In the Assets row, click Edit. The Assets page appears.

4. To remove a storage group from the protection policy, select the asset and click Remove.

NOTE: During backup, storage groups that you added to a protection policy are grouped in a transaction. When deleting

storage groups, it is recommended to delete all the storage groups that are part of this transaction simultaneously.

The Assets page updates with the changes.

5. Click Next to save the changes and go to the Summary page.

6. In the Summary page, click Finish An informational dialog box appears.

7. Click OK to exit the dialog box, or click Go to Jobs to open the Jobs window to monitor the backup of the new protection policy.

Results

Configuration of assets occurs in four steps:

Step1: Configure ProtectPoint vDisks. Step 2: Encapsulate vDisks. Step 3: Create copy. Step 4: Configure host.

If the four configuration steps for the assets that are marked for removal completes successfully, a Removing Storage Groups from Configuration File job is initiated. Upon completion, the entry for these assets is removed from the BACKUP_SOURCE_DEVICES section of the configuration file, and the assets will no longer be backed up as part of the policy. Existing backups of these assets remain on the system and continue to be available for recovery. If you want to protect these assets again, you can create another Storage Groups policy for the assets, add them again to the previous policy, or add them to an existing policy that has the same vDisk pool.

If configuration fails at step 2 or earlier, the configuration for the assets is removed. If the configuration fails at step 3 or later, however, the configuration is retained.

NOTE: If asset configuration was only partially successful for a protection or replication stage, asset removal is handed

differently based on the following scenarios:

Managing Storage, Assets, and Protection 35

If configuration of the protection stage was only partially successful, the configuration of these assets is removed based

on the step at which configuration failed. For example, if configuration failed at the first step Configure ProtectPoint vDisks, then the vDisks are deleted. If configuration failed at the second step Encapsulate vDisks, storage_groups are deleted and the vDisks are deleted.

If configuration for both protection and replication stages was incomplete, configuration is removed for the protection

and replication stage, based on the step at which the failure occurred.

If configuration for the protection stage was incomplete but was successful for the replication stage, the configuration

is removed for protection, based on the step at which the failure occurred, and the replication configuration remains

intact.

If configuration for the protection stage was completed successfully, but was incomplete for the replication stage, then

the configuration for both protection and replication are retained. You can restart jobs for replication to complete the

configuration.

Edit the retention period for backup copies You can edit the retention period of one or more backup copies to extend or shorten the amount of time that backups are retained.

About this task

You can edit the retention period for all asset types and backup types.

Steps

1. Select Infrastructure > Assets.

2. From the Assets window, select the tab for the asset type for which you want to edit the retention period. If a policy has been assigned, the table lists the assets that have been discovered, along with the associated protection policy.

3. Select a protected asset from the table, and then click View Copies. The Copy Locations pane identifies where the backups are stored.

4. In the left pane, click the storage icon to the right of the icon for the asset, for example, DD. The table in the right pane lists the backup copies.

5. Select one or more backup copies from the table, and click Edit Retention.

6. Select one of the following options:

To select a calendar date as the expiration date for backups, select Retention Date. To define a fixed retention period in days, weeks, months, or years after the backup is performed, select Retention

Value. For example, you can specify that backups expire after 6 months.

NOTE: When you edit the retention period for copies that are retention locked, you can only extend the retention

period.

7. When satisfied with the changes, click Save. The asset is displayed in the list with the changes. The Retention column displays both the original and new retention periods, and indicates whether the retention period has been extended or shortened.

Delete backup copies In addition to deleting backups upon expiration of the retention period, PowerProtect Data Manager enables you to manually delete backup copies from the DD system.

About this task

If you no longer require a backup copy and the retention lock is not enabled, you can delete backup copies prior to their expiration date.

Starting with PowerProtect Data Manager version 19.6, you can perform a backup copy deletion that deletes only a specified part of a backup copy chain, without impacting the ability to restore other backup copies in the chain. When you select a specific backup copy for deletion, only that backup copy and the backup copies that depend on the selected backup copy are

36 Managing Storage, Assets, and Protection

deleted. For example, when you select to delete a full backup copy, any other backup copies that depend on the full backup copy are also deleted.

Steps

1. Select Infrastructure > Assets.

2. From the Assets window, select the tab for the asset type for which you want to delete copies. If a policy has been assigned, the table lists the assets that have been discovered, along with the associated protection policy.

3. Select a protected asset from the table, and then click View Copies. The Copy Locations pane identifies where the backups are stored.

4. In the left pane, click the storage icon to the right of the icon for the asset, for example, DD. The table in the right pane lists the backup copies.

5. Select one or more copies from the table that you want to delete from the DD system, and then click Delete.

A preview window opens and displays the selected backup copies.

6. For all asset types, you can choose to keep the latest backup copies or delete them. By default, PowerProtect Data Manager keeps the latest backup copies. To delete the latest backup copies, clear the check box next to Exclude latest copies.

For VMAX storage group backup copies, you can choose to delete copies that are grouped together in the same protection transaction or delete only selected copies. By default, PowerProtect Data Manager deletes copies that are grouped together in the same protection transaction. To delete only selected copies, clear the check box next to Include copies in the same protection transaction.

7. To delete the backup copies, in the preview window, click Delete.

NOTE: The delete operation may take a few minutes and cannot be undone.

An informational dialog box opens to confirm the copies are being deleted. To monitor the progress of the operation, click Go to Jobs. To view the list of backup copies and their status, click OK.

When the job completes, the task summary provides details of each deleted backup copy, including the time that each copy was created, the backup level, and the retention time. The time of copy creation and the retention time is shown in UTC.

An audit log is also generated and provides details of each deleted backup copy, including the time that each copy was created, the backup level, and the retention time. The time of copy creation and the retention time is shown in UTC. Go to Alerts > Audit Logs to view the audit log.

8. Verify that the copies are deleted successfully from the DD system. If the deletion is successful, the deleted copies no longer appear in the table.

Retry a failed backup copy deletion

If a backup copy is not deleted successfully, you can manually retry the operation.

Steps

1. From the Assets window, select the tab for the asset type for which you want to delete copies. If a policy has been assigned, the table lists the assets that have been discovered, along with the associated protection policy.

2. Select a protected asset from the table, and then click View Copies. The Copy Locations pane identifies where the backups are stored.

3. In the left pane, click the storage icon to the right of the icon for the asset, for example, DD. The table in the right pane lists the backup copies.

4. Select one or more backup copies with the Deletion Failed status from the table, and then click Delete.

You can also filter and sort the list of backup copies by status in the Copy Status column.

The system displays a warning to confirm you want to delete the selected backup copies.

5. Click OK. An informational dialog box opens to confirm that the copies are being deleted. To monitor the progress of the operation, click Go to Jobs. To view the list of backup copies and their status, click OK.

6. Verify that the copies are successfully deleted from the DD system. If the deletion is successful, the deleted copies no longer appear in the table.

Managing Storage, Assets, and Protection 37

Export data for deleted backup copies

This option enables you to export results of deleted backup copies to a CSV file so that you can download an Excel file of the data.

Steps

1. From the Assets window, select the tab for the asset type for which you want to export results of deleted backup copies. If a policy has been assigned, the table lists the assets that have been discovered, along with the associated protection policy.

2. Select one or more protected assets from the table and click Export Deleted Copies.

If you do not select an asset, PowerProtect Data Manager exports the data for deleted backup copies for all assets for the specific asset type.

3. Specify the following fields for the export:

a. Time Range

The default is Last 24 Hours.

b. Copy Status

In order to export data for deleted backup copies, the backup copies must be in one of the following states:

Deleted Deleting Deletion Failed Deletion Failed (Agent Catalog)

NOTE: You cannot export data for backup copies that are in an Available state.

4. Click Download. If applicable, the navigation window appears for you to select the location to save the CSV file.

5. Save the CSV file in the desired location and click Save.

Remove backup copies from the PowerProtect Data Manager database

This option enables you to delete the backup copy records from the PowerProtect Data Manager database, but keep the backup copies in the DD system.

About this task

For backup copies that could not be deleted from the DD system, you can remove the backup copies from the PowerProtect Data Manager database. Removing the backup copies from PowerProtect Data Manager does not delete the copies in the DD system.

Steps

1. From the Assets window, select the tab for the asset type for which you want to delete copies. If a policy has been assigned, the table lists the assets that have been discovered, along with the associated protection policy.

2. Select a protected asset from the table, and then click View Copies. The Copy Locations pane identifies where the backups are stored.

3. In the left pane, click the storage icon to the right of the icon for the asset, for example, DD. The table in the right pane lists the backup copies.

4. Select one or more backup copies with the Deletion Failed or Deletion Failed (Agent Catalog) status from the table, and then click Remove from PowerProtect.

For backup copies with the Deletion Failed (Agent Catalog) status, click Remove from PowerProtect to remove the information from PowerProtect Data Manager for any backup copies that were successfully deleted from the DD system but for which the agent catalog was not deleted from the agent host.

The system displays a warning to confirm you want to delete the selected backup copies.

5. Click OK. An informational dialog box opens to confirm that the copies are being deleted. To monitor the progress of the operation, click Go to Jobs. To view the list of backup copies and their status, click OK.

38 Managing Storage, Assets, and Protection

6. Verify that the copies are deleted from the PowerProtect Data Manager database. If the deletion is successful, the deleted copies no longer appear in the table. The backup copies remain in the DD system.

Restoring a Storage Direct VMAX storage group After VMAX storage group assets are backed up as part of a Storage Direct agent protection policy in the PowerProtect Data Manager UI, you can perform recoveries from one or all of the storage groups in the backup.

All types of restores are performed from the Recovery > Assets window. Restore options include the following:

Restore to Original: Restore to the original storage group in the original VMAX and overwrite the existing contents. Restore to Alternate: Restore to an alternate location on the original VMAX, or to a different VMAX. Export: Instant access restore of a VMAX storage group backup.

The Restore button, which launches the Restore wizard, does not appear until you select a storage group in the Recovery > Assets window and click View Copies.

Restore a VMAX storage group backup to the original location

A Storage Direct host restore to the original location enables you to rollback data from primary or replicated storage group snapshot backups to the same location on the original host by using the PowerProtect Data Manager UI.

Prerequisites

Unmount all of the production LUNs in the original storage group.

Steps

1. In the PowerProtect Data Manager UI, go to Recovery > Assets and select the VMAX Storage Groups tab.

The Recovery window displays all of the storage groups.

2. Select the check box next to the storage group that contains the backup, and click View Copies.

You can also use the Search field, the filter in the Name column to locate a specific storage group.

The Recovery > Assets window provides a map view in the left pane and copy details in the right pane.

When you select a specific location in the left pane to view the copies, for example, on a DD system, the copies on that system display in the right pane.

3. In the left pane, click the first DD icon to display the copies on the primary DD system, or the second DD to display the replica copies on the secondary DD system.

4. In the right pane, select the check box next to the storage group snapshot backup or replica that you want to restore, and then click Restore. The Recovery wizard opens on the Select Copy page.

5. On the Select Copy page, select Restore all the copies linked with Backup Operation if you want to restore all Storage Groups that are part of this backup, and then click Next.

NOTE: If you leave the check box unselected, the backup of only the storage group that you selected in the Recovery

> Assets window will be restored.

6. On the Restore Type page, select Restore to Original and Overwrite Original Storage Group, and then click Next.

NOTE: The files at the original location will be overwritten. If you saved any additional files to this location after the

backup, these files will be lost upon rollback.

7. On the Summary page, click Finish to start the restore. Once the restore completes successfully, you can mount LUNs in the destination storage group to any host.

8. Go to the Jobs window to monitor the restore. A restore job appears with a progress bar and start time.

Managing Storage, Assets, and Protection 39

Restore a VMAX storage group backup to an alternate location

A Storage Direct host restore to an alternate location enables you to recover data from primary or replicated storage group snapshot backups to a different location on the original host, or to a different host, by using the PowerProtect Data Manager UI.

Prerequisites

Unmount all of the LUNs in the destination storage group.

Steps

1. In the PowerProtect Data Manager UI, go to Recovery > Assets and select the VMAX Storage Groups tab.

The Recovery window displays all of the storage groups.

2. Select the check box next to the storage group that contains the backup, and click View Copies.

You can also use the Search field, the filter in the Name column to locate a specific storage group.

The Recovery > Assets window provides a map view in the left pane and copy details in the right pane.

When you select a specific location in the left pane to view the copies, for example, on a DD system, the copies on that system display in the right pane.

3. In the left pane, click the first DD icon to display the copies on the primary DD system, or the second DD to display the replica copies on the secondary DD system.

4. In the right pane, select the check box next to the storage group snapshot backup or replica that you want to restore, and then click Restore. The Recovery wizard opens on the Select Copy page.

5. On the Select Copy page, select Restore all the copies linked with Backup Operation if you want to restore all Storage Groups that are part of this backup, and then click Next.

NOTE: If you leave the check box unselected, the backup of only the storage group that you selected in the Recovery

> Assets window will be restored.

6. On the Restore Type page, select Restore to Alternate Storage Group, and then click Next.

7. On the Select Storage System page, select an option for the storage system to which the data from the source storage group will be restored, and then click Next:

Select Original Storage System if you want to restore data to a different storage group on the original VMAX. Select Alternate Storage System if you want to restore data to a storage group on a different VMAX, and then select

the destination storage system from the table.

8. On the Restore Location page, select the source storage group, select the target storage group, and then click Add in order to create the mapping. The target storage group indicates the destination storage group for the restore, and will either be the original storage system, or a different storage system, depending on the option you selected in the previous step. The Mapping Results pane updates with the selected storage groups.

NOTE: The target storage group should have the same size LUN and geometry as the source storage group.

9. If restoring to an alternate storage system, the Options page displays. On this page, select a staging storage group to use for temporarily mounting static images during the restore, and then click Next.

NOTE: Ensure that this storage group has sufficient space for mounting these images.

10. On the Summary page, click Finish. Once the restore completes successfully, you can mount LUNs in the destination storage group to any host.

11. Go to the Jobs window to monitor the restore. A restore job appears with a progress bar and start time.

Instant access restore of a VMAX storage group backup

A Storage Direct host instant access restore enables you to mount the primary or replicated storage group snapshot backup, which is on a DD system, to the FTS devices which are the resource storage groups, in order to mask to the host to view and recover from the backup. This restore type, also known as Export, is primarily useful for granular level restore. You can access the instant access restore option in the PowerProtect Data Manager UI.

40 Managing Storage, Assets, and Protection

Prerequisites

For a virtual environment, ensure that you add and discover the vCenter server in the PowerProtect Data Manager server. When you select Export, you must specify on which host (virtual or physical) you want to mask the backup. Therefore, the

WWPN for this host must be discovered. Otherwise, the host will not appear for selection. Ensure that you unmount all of the LUNs in the destination storage group.

Steps

1. In the PowerProtect Data Manager UI, go to Recovery > Assets and select the VMAX Storage Groups tab.

The Recovery window displays all of the storage groups.

2. Select the check box next to the storage group that contains the backup, and click View Copies.

You can also use the Search field, the filter in the Name column to locate a specific storage group.

The Recovery > Assets window provides a map view in the left pane and copy details in the right pane.

When you select a specific location in the left pane to view the copies, for example, on a DD system, the copies on that system display in the right pane.

3. In the left pane, click the first DD icon to display the copies on the primary DD system, or the second DD to display the replica copies on the secondary DD system.

4. In the right pane, select the check box next to the storage group snapshot backup or replica that you want to restore, and then click Restore. The Recovery wizard opens on the Select Copy page.

5. On the Select Copy page, select Restore all the copies linked with Backup Operation if you want to restore all Storage Groups that are part of this backup, and then click Next.

NOTE: If you leave the check box unselected, the backup of only the storage group that you selected in the Recovery

> Assets window will be restored.

6. On the Restore Type page, select Export, and then click Next.

7. On the Export Host page, select the physical or virtual host that you want to mask the backup to, and then click Next.

8. On the Summary page, click Finish.

9. Go to the Jobs window to view the entry for the instant access storage group restore and verify when the mount completes successfully. An instant access job will indicate Instant access for backup ID storage group ID. You can also

click next to the job to verify what steps have been performed, for example, when the instant access session has been created.

Results

To monitor and manage the instant access storage group restores, select Recovery > Running Activities, and then click the Instant Access Sessions tab. When finished with the session, select the session and click Delete in order to unmount the backup from the host.

NOTE: You cannot extend or migrate an instant access storage group session. Also, there is no default retention period.

The session remains mounted until deleted.

Restore backup copies from replication DD when source Storage Direct agent host, PowerProtect Data Manager server, and VMAX are unavailable When the source Storage Direct agent host, source PowerProtect Data Manager server, and source VMAX are unavailable, you can use the CLI to perform a restore from the replication DD system.

Prerequisites

Ensure that the following requirements are met:

The alternate Storage Direct agent is zoned with the replication (or secondary) DD system and alternate VMAX storage array.

Storage groups from the alternate VMAX have the same geometry as the source storage groups are mapped to the alternate Storage Direct agent host.

Managing Storage, Assets, and Protection 41

The configuration files that are used for performing the backup are copied to an alternate location. Create a DD support ticket and obtain the password of the vDisk and Boost users who are specified in the configuration file. The Storage Direct agent software is installed on the alternate host.

Steps

1. Restore the configuration file that you copied to an alternate location, and copy this file to the alternate Storage Direct agent host.

2. Obtain login details for the replication (or secondary) DD system from the configuration file.

3. Log in to the replication DD system and perform the following:

For an existing configuration, create a vDisk pool, vDisk group, and vDisk devices using the same user specified in the configuration file.

For a new configuration:

a. Create FAST.X restore devices in the same vDisk pool and device group that was created for restore during the protection policy creation. This vDisk pool is the pool that was created to restore FAST.X devices and export to the original VMAX. For example:

:sysadmin@blrv027a046# vdisk device create count 1 capacity 1 GiB device-group RShivam_SG1_154-0638 pool QR2-Shivam-blrv209a226-c9490-Rec where RShivam_SG1_154-0638 Created VDISK device: vdisk-dev69 WWN: 60:02:18:80:00:36:60:30:bc:05:f7:1b:e6:90:12:a6 1 VDISK devices created device group and QR2-Shivam-blrv209a226-c9490-Rec created during the Green Filed PLC configuration. Count and capacity should be matching the geometry of the source storage group.

b. Export these devices to the alternate VMAX array. For example:

sysadmin@blrv027a046# scsitarget group show list Group Name Service # Initiators # Devices ------------ ------- ------------ --------- FTS_VMAX_476 VDisk 8 60 Original VMAX FTS_VMAX_638 VDisk 8 64 Alternate VMAX ------------ ------- ------------ --------- sysadmin@blrv027a046# scsitarget group add FTS_VMAX_638 device vdisk-dev69

4. Encapsulate the newly added devices. From the alternate Storage Direct agent host or any of the hosts where the Solutions Enabler is installed, perform the following steps to encapsulate the newly added FAST.X devices into the alternate host:

a. Create a file with the following format:

ADD EXTERNAL_DISK WWN=wwn ENCAPSULATE_DATA=YES Where wwn is the World Wide Name of the newly created FAST.X LUN.

b. Run the command for encapsulation:

symconfigure -sid 638 -file /a commit -n 5. Create a storage group in the alternate VMAX, for example, QR_SG2, and then add the newly encapsulated FAST.X device

to this storage group:

symsg create QR_SG2 -sid 638 symsg -sg QR_SG2 add dev 00334 -sid 638 Where 00334 is the symdev ID provided to the FAST.X device after encapsulation.

6. Edit the configuration file to add the details for the VMAX_FASTX_RESTORE_SG storage group on the alternate storage. For example:

[SECONDARY_SYSTEM] DDBOOST_USER = QR2-Shivam-blrv209a226-c9490 DEVICE_HOST = blrv027a046.lss.emc.com DEVICE_PATH = QR2-Shivam-blrv209a226-c9490-SU DDVDISK_USER = QR2-Shivam-blrv209a226-c9490 # DEVICE_POOL = #RESTORE_DEVICE_POOL = QR2-Shivam-blrv209a226-c9490-Rec #RESTORE_DEVICE_GROUP = R-Rep-Shivam_SG1_154-0476

42 Managing Storage, Assets, and Protection

#RESTORE_DEVICE_GROUP = R-Rep-Shivam_SG2_154-0476 # DD_BOOST_FC = # DD_PORT = VMAX_FASTX_RESTORE_SG = QR_SG2 this is the SG created in step 5. [ROLLBACK_TARGET_DEVICES] SRC_GROUP1 = 000196700638:25AUG2019_SG5 this is the storage group created in the alternate VMAX with the same geometry of source device

7. From the alternate storage, create a lockbox entry for the user who is specified in the configuration file by running the following commands:

protectpoint security add dd-credentials dd-system secondary vdisk config-file config file location protectpoint security add dd-credentials dd-system secondary ddboost config-file config file location

NOTE: These commands prompt you for the passwords that you obtained from DD support for the users who are

specified in the configuration file.

8. Run the following command to ensure that all the restore copy details are obtained using the newly created lockbox:

Protectpoint backup show list dd-system secondary ddboost config-file config file location

9. Select one of the backup IDs to restore, and run the following command:

protectpoint rollback backup-id client source agent hostname dd-system secondary config-file config file location

Manage the PowerProtect agent service The PowerProtect agent service provides important functionality for the application agent operations with the PowerProtect Data Manager.

Review the following topics to ensure that you enable and manage the PowerProtect agent service functionality as required for application agent operations.

About the PowerProtect agent service

The PowerProtect agent service is a REST API based service that is installed by the application agent on the application host. The agent service provides services and APIs for discovery, protection, restore, instant access, and other related operations. The PowerProtect Data Manager uses the agent service to provide integrated data protection for the application assets.

This section uses to represent the PowerProtect agent service installation directory. By default, the agent service installation location is C:\Program Files\DPSAPPS\AgentService on Windows and /opt/dpsapps/agentsvc on Linux. All files that are referenced in this section are the relative paths to the agent service installation location.

The PowerProtect agent service performs the following operations:

Addon detectionAn addon integrates the application agent into the agent service. The agent service automatically detects the addons on the system for each application asset type and notifies the PowerProtect Data Manager. While multiple addons can operate with different asset types, only one agent service runs on the application host. Specific asset types can coexist on the same application host.

DiscoveryThe agent service discovers both stand-alone and clustered database servers (application systems), databases and file systems (assets), and their backup copies on the application agent host. After the initial discovery, when the agent service discovers any new application systems, assets, or copies, the agent service notifies the PowerProtect Data Manager.

Self-service configurationThe agent service can configure the application agent for self-service operations by using information that is provided by the PowerProtect Data Manager. When you add an asset to a protection policy for self- service or centralized protection, or modify the protection policy, including changing the DD Boost credentials, the PowerProtect Data Manager automatically pushes the protection configuration to the agents.

Centralized backupsThe agent service performs the centralized backups as requested by the PowerProtect Data Manager.

Centralized restoresThe agent service performs the centralized restores as requested by the PowerProtect Data Manager.

Managing Storage, Assets, and Protection 43

NOTE: In the current release, the centralized restores are only available for the File System agent, Microsoft SQL agent,

and Storage Direct agent.

Backup deletion and catalog cleanupThe PowerProtect Data Manager deletes the backup files directly from the protection storage when a backup expires or an explicit delete request is received and no dependent (incremental or log) backups exist. The PowerProtect Data Manager goes through the agent service to delete the catalog entries from the database vendor's catalog and the agent's local datastore.

NOTE: Deletion of any backup copies manually or through the command line is not recommended. PowerProtect Data

Manager deletes all the expired copies as needed.

The agent service is started during the agent installation by the installer. The agent service runs in the background as a service and you do not interact with it directly.

The config.yml file contains the configuration information for the agent service, including several parameter settings that you can change within the file. The config.yml file is located in the directory.

The agent service periodically starts subprocesses to perform the discovery jobs. You can see the type and frequency of these jobs in the jobs: section of the config.yml file. The job interval unit is minutes.

The agent service maintains a datastore in the /dbs/v1 directory, which contains information about the application system, assets, and backups discovered on the system. The size of the datastore files depends on the number of applications and copies on the host. The agent service periodically creates a backup of its datastore in the /dbs/v1/backups directory, as used to recover the datastore if this datastore is lost.

NOTE: The size of each datastore backup is the same as the datastore itself. By default, a backup is created every hour. To

save space on the file system, you can reduce this datastore backup frequency for large datastores. By default, the

datastore backup is retained for one week. You can change the datastore backup frequency, retention period, and backup

location in the config.yml file.

Start, stop, or obtain the status of the PowerProtect agent service

The PowerProtect agent service is started during the agent installation by the installer. If needed, you can use the appropriate procedure to start, stop, or obtain the status of the agent service.

On Windows, you can start, stop, or obtain the status of the PowerProtect agent service from the Services Manager, similar to other Windows services. The name of the service in the Services Manager is PowerProtect Agent Service.

Troubleshoot the PowerProtect agent service installation

The PowerProtect agent service installation might fail with the following error message:

Service 'PowerProtect Agent Service' (AgentService) could not be installed. Verify that you have sufficient privileges to install system services.

Possible causes of the installation failure are as follows:

The installation was attempted on a passive node of a Failover Cluster Instance (FCI). The installation was canceled and a rollback left some stale entries of PowerProtect agent services.

As a workaround, clean up the PowerProtect agent service entries, and retry the installation.

Troubleshoot the PowerProtect agent service operations

To troubleshoot the agent service operations, you can check the agent service log file OpAgentSvc- .log, which is created in \logs on Windows and /logs on Linux. To modify the log level and retention of temporary files, you can modify specific parameter settings in the config.yml file.

About this task

To modify the log level and retention of temporary files, you can perform the following steps.

44 Managing Storage, Assets, and Protection

Steps

1. Stop the agent service by using the appropriate procedure from the preceding topic.

2. Open the config.yml file in an editor.

3. Modify the log-level settings in the following parameters, as required:

NOTE: These parameters are listed in order of decreasing number of messages in the debug information output. The

default log-level is INFO.

DEBUG INFO WARNING ERROR CRITICAL

4. To retain the temporary files, set the keepTempFiles parameter to True in the config.yml file.

NOTE: The agent service and application agent communicate through the temporary files, which are typically deleted

after use but can be useful for troubleshooting purposes. Do not leave the keepTempFiles parameter set to True

permanently, or the temporary files can use excessive space on the file system.

5. Start the agent service by using the appropriate procedure from the preceding topic.

Register the PowerProtect agent service to a different server address on Windows

The PowerProtect agent service is registered to a particular PowerProtect Data Manager server during the agent installation by the installer. If needed, you can register the agent service to a different PowerProtect Data Manager server address. If there are multiple agents installed on a host, all agents will be re-registered to the new PowerProtect server.

The agent service can only be registered to a single PowerProtect Data Manager server.

On Windows, perform the following steps to register the agent service to a different server address.

1. To unregister from the current PowerProtect Data Manager server, go to the C:\Program Files\DPSAPPS \AgentService directory and run unregister.bat.

2. In the dbs\v1 directory, rename the copies.db file to copies-backup.db.

3. To register the agent service to the different server address, run register.bat and provide the new PowerProtect Data Manager server IP address or hostname.

4. Verify the agent registration status:

a. In the PowerProtect Data Manager UI, select Infrastructure > Application Agents.

b. In the Application Agents window, select the entry that contains the agent hostname and ensure that the status is Registered.

5. To perform asset discovery for the agent:

a. In the PowerProtect Data Manager UI, select Infrastructure > Asset Sources.

The Asset Sources window appears.

b. Select the App/File System Host tab. c. Select the agent hostname and click Discover. At the confirmation prompt, click Yes.

When you select Infrastructure > Assets, the Assets window displays the discovered assets.

Recovering the PowerProtect agent service from a disaster

You can perform self-service restores of application assets by using a file system or application agent, regardless of the state of the agent service or PowerProtect Data Manager. The information in the this section describes how to bring the agent service to an operational state to continue if a disaster occurs and the agent service datastore is lost.

The agent service periodically creates a backup of its datastore in the /dbs/v1/backups repository. If all these backups are lost, the agent

Managing Storage, Assets, and Protection 45

service can still start. The agent service discovers all the application systems, assets, and backup copies on the system again, and notifies PowerProtect Data Manager. Depending on when the failure occurred, the agent service might not be able to find older backup copies for some asset types. As a result, the centralized deletion operations might fail when cleaning up the database vendor catalog or removing older backups that are taken before the asset is added to PowerProtect Data Manager.

By default, the agent service backs up consistent copies of its datastore files to the local disk every hour and keeps the copies for 7 days. Each time the agent service backs up the contents of the datastore, it creates a subdirectory under the /dbs/v1/backups repository. The subdirectories are named after the time the operation occurred, in the format YYYY-MM-DD_HH-MM-SS_epochTime.

By default, the datastore repository is on the local disk. To ensure that the agent service datastore and its local backups are not lost, it is recommended that you back up the datastore through file system backups. You can also change the datastore backup location to a different location that is not local to the system. To change the datastore backup location, update the values in the config.yml file.

Restore the PowerProtect Data Manager agent service datastore

Prerequisites

NOTE: Ensure that the agent service is powered off. Do not start the agent service until disaster recovery is complete.

About this task

You can restore the datastore from the datastore backup repository. If the repository is no longer on the local disk, restore the datastore from file system backups first.

To restore the datastore from a backup in the datastore backup repository, complete the following steps:

Steps

1. Move the files in the /dbs/v1 directory to a location for safe keeping.

NOTE: Do not move or delete any /dbs/v1 subdirectories.

2. Select the most recent datastore backup.

The directories in the datastore backup repository are named a

Manualsnet FAQs

If you want to find out how the 19.6 Dell works, you can view and download the Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide on the Manualsnet website.

Yes, we have the Storage Direct Agent User Guide for Dell 19.6 as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The Storage Direct Agent User Guide should include all the details that are needed to use a Dell 19.6. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell PowerProtect 19.6 Data Manager Storage Direct Agent User Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.