Contents

Dell SCSI 5i Adapter User's Guide PDF

1 of 58
1 of 58

Summary of Content for Dell SCSI 5i Adapter User's Guide PDF

KD534bk1.book Page 1 Monday, April 2, 2007 4:37 PM

Dell Serial-Attached SCSI

Host Bus Adapter 5/i Integrated

and 5/E Adapter

Users Guide

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

Model UCS-50

KD534bk1.book Page 2 Monday, April 2, 2007 4:37 PM

KD534bk1.book Page 1 Monday, April 2, 2007 4:37 PM

Dell Serial-Attached SCSI

Host Bus Adapter 5/i Integrated

and 5/E Adapter

Users Guide

w w w . d e l l . c o m | s u p p o r t . d e l l . c o m

KD534bk1.book Page 2 Monday, April 2, 2007 4:37 PM

Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.

____________________

Information in this document is subject to change without notice. 20052007 Dell Inc. All rights reserved.

Reproduction in any manner whatsoever without the written permission of Dell Inc.is strictly forbidden.

Trademarks used in this text: Dell, the DELL logo, PowerEdge, PowerVault, and OpenManage are trademarks of Dell Inc.; Intel is a registered trademark of Intel Corporation; Microsoft, Windows, and Windows Server are registered trademarks, and Windows Vista is a trademark of Microsoft Corporation; Novell, NetWare, and SUSE are registered trademarks of Novell, Inc. in the United States and other countries; Red Hat and Red Hat Enterprise Linux are registered trademarks of Red Hat, Inc.; DR-DOS is a registered trademark of DRDOS, Inc.

Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.

Model UCS-50

January 2007 P/N KD534 Rev. A01

KD534bk1.book Page 3 Monday, April 2, 2007 4:37 PM

Contents

CAUTION: Safety Instructions . . . . . . . . . . . . . . . . . . . . . 7

SAFETY: General . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

SAFETY: When Working Inside Your System . . . . . . . . . . . . . . . . . . . 7

SAFETY: Protecting Against Electrostatic Discharge . . . . . . . . . . . . . . . 8

1 Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

2 SAS 5 HBA Features . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

LED Port Activity Feature (SAS 5/E Adapter Only) . . . . . . . . . . . . . . . . 12

3 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Installing the SAS 5/E Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . 13

4 Driver Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Creating a Driver Diskette . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Driver During Windows Operating

System Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Installing a Windows Driver for a New SAS 5 HBA. . . . . . . . . . . . . . . 18

Updating an Existing Windows Driver . . . . . . . . . . . . . . . . . . . . . 19

Installing the Red Hat Enterprise Linux Driver . . . . . . . . . . . . . . . . . 19

Creating a Driver Diskette . . . . . . . . . . . . . . . . . . . . . . . . . 20

Installing the Driver . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

Installing the Driver Using an Update RPM. . . . . . . . . . . . . . . . . 21

Contents 3

KD534bk1.book Page 4 Monday, April 2, 2007 4:37 PM

Installing the SUSE Linux Enterprise Server Driver . . . . . . . . . . . . . . . 21

Installing the Driver Using an Update RPM. . . . . . . . . . . . . . . . . 21

Installing SUSE Linux Enterprise Server Using

the Driver Update Diskette . . . . . . . . . . . . . . . . . . . . . . . . . 22

Upgrading the Kernel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

5 SAS 5 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

POST Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

BIOS Fault Code Messages . . . . . . . . . . . . . . . . . . . . . . . . . 25

Configuration Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

Starting the Configuration Utility . . . . . . . . . . . . . . . . . . . . . . 26

Functions Performed . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26

6 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

BIOS Boot Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

General Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Physical Disk Related Issues . . . . . . . . . . . . . . . . . . . . . . . . . . 28

Configuration Utility Error Messages . . . . . . . . . . . . . . . . . . . . . . 28

BIOS Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

A Updating the Firmware . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Firmware Update Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

B Getting Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Obtaining Assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35

Technical Support and Customer Service . . . . . . . . . . . . . . . . . 35

Online Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36

Automated Order-Status Service . . . . . . . . . . . . . . . . . . . . . . 36

Dell Enterprise Training . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Problems With Your Order . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

4 Contents

KD534bk1.book Page 5 Monday, April 2, 2007 4:37 PM

Product Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37

Returning Items for Warranty Repair or Credit . . . . . . . . . . . . . . . . . 37

Before You Call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38

C Regulatory Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

FCC, Class A . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40

Industry Canada (Canada Only) . . . . . . . . . . . . . . . . . . . . . . . . . 40

Industry Canada, Class A . . . . . . . . . . . . . . . . . . . . . . . . . . 40

CE Notice (European Union) . . . . . . . . . . . . . . . . . . . . . . . . . . . 41

European Union, Class A . . . . . . . . . . . . . . . . . . . . . . . . . . 41

Corporate Contact Details (Taiwan Only) . . . . . . . . . . . . . . . . . . . . 48

Glossary . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 51

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 55

Contents 5

KD534bk1.book Page 6 Monday, April 2, 2007 4:37 PM

6 Contents

KD534bk1.book Page 7 Monday, April 2, 2007 4:37 PM

CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your system and working environment from potential damage.

NOTE: See the safety and caution statements in the documentation that came with your Dell PowerEdge system or

Dell PowerVault storage system.

SAFETY: General Observe and follow service markings. Do not service any product except as explained in your user documentation. Opening

or removing covers that are marked with the triangular symbol with a lightning bolt may expose you to electrical shock. Components inside these compartments should be serviced only by a trained service technician.

If any of the following conditions occur, unplug the product from the electrical outlet and replace the part or contact your trained service provider:

The power cable, extension cable, or plug is damaged.

An object has fallen into the product.

The product has been exposed to water.

The product has been dropped or damaged.

The product does not operate correctly when you follow the operating instructions.

Use the product only with approved equipment.

Operate the product only from the type of external power source indicated on the electrical ratings label. If you are not sure of the type of power source required, consult your service provider or local power company.

Handle batteries carefully. Do not disassemble, crush, puncture, short external contacts, dispose of in fire or water, or expose batteries to temperatures higher than 60 degrees Celsius (140 degrees Fahrenheit). Do not attempt to open or service batteries; replace batteries only with batteries designated for the product.

SAFETY: When Working Inside Your System Before you remove the system covers, perform the following steps in the sequence indicated.

CAUTION: Except as expressly otherwise instructed in Dell documentation, only trained service technicians are authorized

to remove the system cover and access any of the components inside the system.

NOTICE: To help avoid possible damage to the system board, wait 5 seconds after turning off the system before removing

a component from the system board or disconnecting a peripheral device.

1 Turn off the system and any devices.

2 Ground yourself by touching an unpainted metal surface on the chassis before touching anything inside the system.

3 While you work, periodically touch an unpainted metal surface on the chassis to dissipate any static electricity that might harm internal components.

4 Disconnect your system and devices from their power sources. To reduce the potential of personal injury or shock, disconnect any telecommunication lines from the system.

Safety Instructions 7

KD534bk1.book Page 8 Monday, April 2, 2007 4:37 PM

In addition, take note of these safety guidelines when appropriate:

When you disconnect a cable, pull on its connector or on its strain-relief loop, not on the cable itself. Some cables have a connector with locking tabs; if you are disconnecting this type of cable, press in on the locking tabs before disconnecting the cable. As you pull connectors apart, keep them evenly aligned to avoid bending any connector pins. Also, before you connect a cable, make sure that both connectors are correctly oriented and aligned.

Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins.

SAFETY: Protecting Against Electrostatic Discharge Electrostatic discharge (ESD) events can harm electronic components inside your computer. Under certain conditions, ESD may build up on your body or an object, such as a peripheral, and then discharge into another object, such as your computer. To prevent ESD damage, you should discharge static electricity from your body before you interact with any of your computers internal electronic components, such as a memory module. You can protect against ESD by touching a metal grounded object (such as an unpainted metal surface on your computers I/O panel) before you interact with anything electronic. When connecting a peripheral (including handheld digital assistants) to your computer, you should always ground both yourself and the peripheral before connecting it to the computer. In addition, as you work inside the computer, periodically touch an I/O connector to remove any static charge your body may have accumulated.

You can also take the following steps to prevent damage from electrostatic discharge:

When unpacking a static-sensitive component from its shipping carton, do not remove the component from the antistatic packing material until you are ready to install the component. Just before unwrapping the antistatic package, be sure to discharge static electricity from your body.

When transporting a sensitive component, first place it in an antistatic container or packaging.

Handle all electrostatic sensitive components in a static-safe area. If possible, use antistatic floor pads and work bench pads.

8 Safety Instructions

KD534bk1.book Page 9 Monday, April 2, 2007 4:37 PM

Overview The Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs) are the next generation of enterprise-class storage controllers. They are not backward compatible with the previous generation of SCSI devices.

The SAS 5 HBAs are a half-length, full-size PCI-E card. They have four or eight serial connectors to support Dell-compliant SAS and Serial ATA devices. The SAS 5/E Adapter communicates with the physical disks using two x4 external connectors and the SAS 5/i Integrated communicates using a x4 internal SAS connection.

The SAS 5 HBAs are supported on platforms with PCI-E x8 or x16 connectors.

Figure 1-1. SAS 5/E Adapter

1 two x4 external connectors 2 PCI-E connector

1

2

Overview 9

KD534bk1.book Page 10 Monday, April 2, 2007 4:37 PM

Figure 1-2. SAS 5/i Integrated

1 PCI-E connector 2 one x4 internal connector

1 2

10 Overview

KD534bk1.book Page 11 Monday, April 2, 2007 4:37 PM

SAS 5 HBA Features This section provides the specifications of the Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs). The following table compares the specifications of the SAS 5/E Adapter and SAS 5/i Integrated.

Table 2-1. Specification of SAS 5 HBAs

Specification SAS 5/E Adapter SAS 5/i Integrated

SAS technology Yes Yes

Support for x4, x8, or x16 Full- Size PCI Express Host Interface

Yes Yes

Form Factor Full-Size, Half-Length PCI Adapter

Full-Size, Half-Length PCI Adapter

I/O controller (IOC) LSI SAS 1068 LSI SAS 1068

Core Speed: 255 MHz Core Speed: 255 MHz

Operating voltage requirements +12V, +3.3V, +3.3Vaux +12V, +3.3V, +3.3Vaux

Communication to the system PCI-E lanes PCI-E lanes

Communication to end devices SAS Links SAS Links

Connectors 2 x4 External 1 x4 Internal

Lead Free Yes Yes

Supported operating systems

Microsoft Windows 2000 Server and Windows Server 2003 Family, Windows Vista, Red Hat Enterprise Linux Versions 3, 4, and 5, SUSE Linux Enterprise Server Versions 9 and 10.

Microsoft Windows 2000 Server and Windows Server 2003 Family, Windows Vista, Red Hat Enterprise Linux Versions 3, 4, and 5, SUSE Linux Enterprise Server Versions 9 and 10.

Dell-compliant SAS and SATA compatibility

Yes Yes

Dell-supported direct connected end devices

Dell-supported external storage enclosure and Dell-supported external tape devices.

Dell-compliant physical disks

SAS 5 HBA Features 11

KD534bk1.book Page 12 Monday, April 2, 2007 4:37 PM

LED Port Activity Feature (SAS 5/E Adapter Only) SAS 5/E Adapter controllers are equipped with port activity/status light-emitting diodes (LEDs). These LEDs enable you to quickly determine the status of an external SAS port. Each x4 connector has its own set of LEDs.

The following table describes the color of the LEDs and corresponding SAS port state.

Hot add / Hot remove of end devices

Yes Yes

SMART error support through management applications

Yes Yes

Support for mixed physical disks sizes

Yes Yes

Support for external tape drive Yes No

Port activity/status LEDs Yes No

Table 2-2. x4 Connector LEDs Description

LEDs Color SAS Port State

Off It means any one of the following:

Power is on.

Port has been reset.

All links in the port are either disconnected or the cable is disconnected.

Green All links in the port are connected and functional.

Amber One or more links in the port is not connected. This is only applicable in a wide port configuration.

Table 2-1. Specification of SAS 5 HBAs (continued)

Specification SAS 5/E Adapter SAS 5/i Integrated

12 SAS 5 HBA Features

KD534bk1.book Page 13 Monday, April 2, 2007 4:37 PM

Hardware Installation This chapter describes how to install the Dell Serial-Attached SCSI (SAS) 5/E Adapter.

NOTE: See your systems Hardware Owners Manual for instructions on installing the SAS 5/i Integrated.

Installing the SAS 5/E Adapter CAUTION: Only trained service technicians are authorized to remove the system cover and access any of

the components inside the system. Authorized service technicians: Before performing any procedure, see

your Product Information Guide for complete information about safety precautions, working inside the

computer, and protecting against electrostatic discharge.

1 Unpack the SAS 5/E Adapter and check for damage.

NOTE: See "Getting Help" on page 35 if the adapter is damaged.

2 Turn off the system and attached peripherals, and disconnect the system from the electrical outlet. See your systems Hardware Owners Manual for more information on power supplies.

3 Disconnect the system from the network and remove the cover of the system. See your systems Hardware Owners Manual for more information on opening the system.

4 Select an appropriate PCI-E slot. Remove the blank filler bracket on the back of the system aligned with the PCI-E slot you have selected.

NOTE: The SAS 5/E Adapter must be placed in the expansion slot and the SAS 5/i Integrated adapter

must be placed in the embedded slot. See your system documentation for more information about the

PCI-E slots.

5 Align the SAS 5/E Adapter to the PCI-E slot you have selected.

6 Insert the adapter gently, but firmly, until the adapter is firmly seated in the PCI-E slot. See Figure 3-1.

Hardware Installation 13

KD534bk1.book Page 14 Monday, April 2, 2007 4:37 PM

Figure 3-1. Installing a SAS 5/E Adapter

7 Tighten the bracket screw, if any, or use the systems retention clips to secure the adapter to the systems chassis.

8 Replace the cover of the system. See your systems Hardware Owners Manual for more information on closing the system.

1 filler bracket 2 PCI bracket 3 bracket screw

4 SAS 5/E Adapter 5 PCI-E slot

2

5

4

1

3

14 Hardware Installation

KD534bk1.book Page 15 Monday, April 2, 2007 4:37 PM

9 Connect the cable from the external enclosure to the adapter. See Figure 3-2.

NOTE: The external cable can be connected to either of the two external connectors.

Figure 3-2. Connecting the Cable From the External Enclosure

10 Reconnect the power cable(s) and network cables, and then turn on the system.

NOTE: Ensure that you do not connect a hard disk and tape drive to the same SAS 5/iR Adapter.

NOTE: For information on connecting your SAS 5i/R controller to a tape drive see your systems

Hardware Owners Manual.

NOTE: Installing an operating system on a disk attached to the SAS 5/E is not supported.

1 cable from the external enclosure 2 connector on the adapter

2

1

Hardware Installation 15

KD534bk1.book Page 16 Monday, April 2, 2007 4:37 PM

16 Hardware Installation

KD534bk1.book Page 17 Monday, April 2, 2007 4:37 PM

Driver Installation The Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs) require software drivers to operate with the Microsoft Windows, Red Hat Enterprise Linux, and SUSE Linux operating systems.

This chapter contains the procedures for installing the drivers for the following operating systems.

Microsoft Windows 2000 Server family

Microsoft Windows Server 2003 family

Windows Vista

NOTE: Only the SAS 5/i Integrated controller card supports Windows Vista.

Red Hat Enterprise Linux Versions 3, 4, and 5

SUSE Linux Enterprise Server Versions 9 and 10

The four methods for installing a driver that are discussed in this chapter are:

Installing the driver during Windows operating system installation.

Installing a Windows driver for a new SAS 5 HBA.

Updating an existing Windows driver.

Installing or updating the the driver on a new or existing Linux operating system installation.

NOTE: Device drivers are frequently updated. To ensure you have the latest version of any driver mentioned

in this section, check the Dell Support website at support.dell.com. If a newer version exists, you can

download the driver to your system.

Creating a Driver Diskette 1 Browse to the download section for the system at the Dell Support website at support.dell.com.

2 Locate and download the latest SAS 5 HBA driver to the system. The drivers are packaged on the Dell Support website such that it can be written to a diskette.

3 Follow the instructions on the Dell Support website for extracting the driver to the diskette.

Driver Installation 17

KD534bk1.book Page 18 Monday, April 2, 2007 4:37 PM

Installing the Driver During Windows Operating System Installation Perform the following steps to install the driver during operating system installation.

1 Boot the system using the Microsoft Windows 2000/Windows Server 2003 CD.

2 When the message Press F6 if you need to install a third party SCSI or RAID driver appears, press immediately.

Within a few minutes, a screen appears that asks for additional adapters in the system.

3 Press .

The system prompts for the driver diskette to be inserted.

4 Insert the driver diskette in the diskette drive and press .

A list of available drivers appears.

5 Select the right driver for the installed adapter and press to load the driver.

NOTE: For Windows 2003, a message may appear that states that the driver you provided is older/newer than

the Windows driver. Press to use the driver that is on the floppy diskette.

6 Press again to continue the installation.

Installing a Windows Driver for a New SAS 5 HBA NOTE: You do not need to install the driver on the Windows Vista operating system as the driver is native to this

operating system.

Perform the following steps to configure the driver when you add the SAS 5 HBA to a system that already has Windows installed.

1 Turn off the system.

2 Install the new SAS 5 HBA in the system.

See "Hardware Installation" on page 13 for detailed instructions on installing and cabling the SAS 5 HBA.

3 Turn on the system.

The Windows operating system should detect the new adapter and display a message to inform the user.

4 The Found New Hardware Wizard screen pops up and displays the detected hardware device.

5 Click Next.

6 On the Locate device driver screen, select Search for a suitable driver for my device and click Next.

7 Provide the appropriate driver package (from your driver diskette) on the Locate Driver Files screen.

8 Click Next.

9 The wizard detects and installs the appropriate device drivers for the new SAS 5 HBA.

18 Driver Installation

KD534bk1.book Page 19 Monday, April 2, 2007 4:37 PM

10 Click Finish to complete the installation.

11 Restart the system.

Updating an Existing Windows Driver Perform the following steps to update the Windows driver for the SAS 5 HBA already installed on your system.

NOTE: It is important that you close all applications on your system before you update the driver.

1 Click Start Settings Control Panel System.

The System Properties screen appears.

NOTE: For systems running Windows Server 2003 operating system, click Start Control Panel System.

2 Click on the Hardware tab.

3 Click Device Manager.

The Device Manager screen appears.

4 Double-click on SCSI and RAID Controllers.

5 Double-click the SAS 5 HBA for which you want to update the driver.

6 Click the Driver tab and click on Update Driver.

The screen for the Upgrade Device Driver Wizard displays.

7 Provide the appropriate driver package (from your driver diskette) on the Locate Driver Files screen.

8 Select Install from a list or specific location.

9 Click Next.

10 Follow the steps in the wizard to search the diskette for the driver.

11 Select the .INF file from the diskette.

NOTE: For systems running Windows Server 2003 operating system, select the name of the driver,

not the .INF file.

12 Click Next and continue the installation steps in the wizard.

13 Click Finish to exit the wizard and restart the system for the changes to take place.

Installing the Red Hat Enterprise Linux Driver Use the procedures in this section to install the driver for Red Hat Enterprise Linux AS (versions 3, 4, and 5) and ES (versions 3, 4, and 5).

NOTE: The device driver for Red Hat Enterprise Linux AS Version 5 is native. To ensure you have the latest version

of this driver, check the Dell Support website at support.dell.com. If a newer version exists, you can download the

driver to your system.

Driver Installation 19

KD534bk1.book Page 20 Monday, April 2, 2007 4:37 PM

Creating a Driver Diskette

Before beginning the installation, copy the drivers from the Dell PowerEdge Service and Diagnostic Utilities CD or download the driver appropriate for Red Hat Enterprise Linux (versions 3, 4, and 5) from the Dell Support website at support.dell.com to your temporary directory. This file includes two Red Hat Package Managers (RPMs) and driver update disk files. The package also contains the Dynamic Kernel Module Support (DKMS) Red Hat Package Manager (RPM) file.

The package is a gzipped tar file. After downloading the package to a Linux system, perform the following steps.

1 gunzip the package.

2 Execute tar xvf on the package.

Note that the package contains DKMS RPM, the driver RPM (DKMS enabled) and the Driver Update Diskette (DUD image(s)).

3 Use the dd command to create a driver update disk. Use the appropriate image for the purpose.

"dd if= of=/dev/fd0"

4 Use the diskette for operating system installation as described later in this section.

Creating a Driver Update Diskette

The files and directories that are needed to create the Driver Update Diskette (DUD) are mentioned below.

NOTE: The SAS 5 driver package installs these files. You do not need to do anything at this point.

The directory /usr/src/mptlinux- contains the driver source code, dkms.conf, and specifications file for the driver.

The subdirectory redhat_driver_disk contains the files needed to create the DUD. The files needed are disk_info, modinfo, modules.dep, and pcitable.

To create the DUD image for pre-Red Hat Enterprise Linux (version 4), the kernel source package must be installed to compile the driver. For Red Hat Enterprise Linux 4 distribution, the kernel source is not needed.

Perform the following steps to create the DUD using the DKMS tool:

1 Install the DKMS-enabled SAS 5 driver RPM package on a system running Red Hat Enterprise Linux operating system.

2 Type the following command in any directory:

dkms mkdriverdisk -d redhat -m mptlinux -v -k

This starts the process to create the SAS 5 DUD image.

20 Driver Installation

KD534bk1.book Page 21 Monday, April 2, 2007 4:37 PM

3 If you want to build the DUD image for multiple kernel versions, use the following command:

dkms mkdriverdisk -d redhat -m mptlinux -v -k , , ...

4 After the DUD image has been built, you can find it in the DKMS tree for the SAS 5 driver.

NOTE: The DKMS package supports both Red Hat Enterprise Linux and SUSE Linux Enterprise Server.

Installing the Driver

Perform the following steps to install Red Hat Enterprise Linux (versions 3, 4, and 5) and the appropriate driver.

1 Boot normally from the Red Hat Enterprise Linux installation CD.

2 At the command prompt, type: Linux expert dd

3 When the install prompts for a driver diskette, insert the diskette and press .

See "Creating a Driver Diskette" on page 17 for information on creating a driver diskette.

4 Complete the driver installation as directed by the program.

Installing the Driver Using an Update RPM

The following steps explain the installation procedure for the Red Hat Enterprise Linux, AS (versions 3, 4, and 5) operating systems and the appropriate driver using an update RPM.

Installing the RPM Package with DKMS Support

1 Uncompress the zipped file of the DKMS-enabled driver package.

2 Install the DKMS package using the command: rpm -Uvh

3 Install the driver package using the command: rpm -Uvh

4 Restart the system to load the new driver.

Installing the SUSE Linux Enterprise Server Driver Use the procedures in this section to install the driver for SUSE Linux Enterprise Server (versions 9 and 10).

NOTE: The device driver for SUSE Linux Enterprise Server Version 10 is native. To ensure you have the latest

version of this driver, check the Dell Support website at support.dell.com. If a newer version exists, you can

download the driver to your system.

Installing the Driver Using an Update RPM

The following process explains the installation procedure for the SUSE Linux Enterprise Server (versions 9 and 10) operating system and the appropriate driver using an update RPM.

Driver Installation 21

KD534bk1.book Page 22 Monday, April 2, 2007 4:37 PM

Installing the RPM Package with DKMS Support

1 Uncompress the zipped file of the DKMS-enabled driver package.

2 Install the DKMS package using the command: rpm -Uvh

3 Install the driver package using the command: rpm -Uvh

4 Restart the system to load the new driver.

Creating the Driver Update Diskette

The following files are needed before you create the DUD.

NOTE: The SAS 5 driver package installs these files. You do not need to do anything at this point.

The directory /usr/src/mptlinux - contains the driver source code, dkms.conf, and specifications file for the driver.

The subdirectory redhat_driver_disk contains the files needed to create the DUD. The files needed are disk_info, modinfo, modules.dep, and pcitable.

Perform the following steps to create the DUD using the DKMS tool.

1 Install the DKMS-enabled SAS 5 driver rpm package on a system running a SUSE Linux operating system.

2 Type the following command in any directory:

dkms mkdriverdisk -d redhat -m mptlinux -v -k

This starts the process to create the SAS 5 DUD image.

3 If you want to build the DUD image for multiple kernel versions, use the following command:

dkms mkdriverdisk -d redhat -m mptlinux -v -k , , ...

4 After the DUD image has been built, you can find it in the DKMS tree for the SAS 5 driver.

NOTE: The DKMS package supports both Red Hat Enterprise Linux and SUSE Linux Enterprise Server.

Installing SUSE Linux Enterprise Server Using the Driver Update Diskette

NOTE: See "Creating a Driver Diskette" on page 17 for information on creating a driver diskette.

1 Insert the appropriate SUSE Linux Enterprise Server (versions 9 and 10) Service Pack (SP) CD in the system.

2 Select INSTALLATION from the menu options.

3 Select for the driver update disk.

4 Press to load the Linux kernel.

22 Driver Installation

KD534bk1.book Page 23 Monday, April 2, 2007 4:37 PM

5 At the prompt Please insert the driver update floppy/CDROM, click OK.

The system selects the driver from the diskette and installs it. The system then displays the message DRIVER UPDATE ADDED with the description of the driver module.

6 Click OK.

If you want to install from another driver update medium, continue with the following steps.

7 The system displays the message PLEASE CHOOSE DRIVER UPDATE MEDIUM.

8 Select the appropriate driver update medium.

The system selects the driver from the diskette and installs it.

Upgrading the Kernel If you run the up2date utility to upgrade the kernel, the DKMS enabled driver packages must be reinstalled. To do so, type the following in the same order in a terminal window.:

dkms build -m -v -k

dkms install -m -v -k

Check whether the driver is successfully installed in the new kernel by typing:

dkms status

You must see a message similar to the following one on the screen:

, , : installed

Driver Installation 23

KD534bk1.book Page 24 Monday, April 2, 2007 4:37 PM

24 Driver Installation

KD534bk1.book Page 25 Monday, April 2, 2007 4:37 PM

SAS 5 BIOS BIOS of the Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapters (HBAs) offers the following features:

BIOS support for multiple installed instances of SAS 5/i and SAS 5/E

POST Memory Management (PMM) support

Read-only memory (ROM) BIOS recovery image

POST status error messaging

Configurable boot device selection

Compatibility with Console Redirection

POST accessible, text-based configuration utility

POST Messages The BIOS of the SAS 5 HBAs displays messages during POST that include status, identifying information, and alerts on detected errors that occur during the POST process.

The POST messages display a series of information. The BIOS POST identification banner prints the BIOS identification, copyright information, and the adapter version. It displays the list of adapters and devices detected at initialization in the set hierarchical order. The BIOS also prompts you to start the Configuration Utility during the POST process.

BIOS Fault Code Messages

When the BIOS encounters errors during initialization, it stops and displays the error warning. By default, the message is followed by a pause and the user is expected to hit any key for acknowledgement. Use the Configuration Utility to disable the pause.

The BIOS offers two options:

The BIOS process can be stopped if an error is encountered.

The BIOS process can continue even if there is an error.

SAS 5 BIOS 25

KD534bk1.book Page 26 Monday, April 2, 2007 4:37 PM

Booting With Multiple Adapters

When booting a system with multiple SAS 5 HBAs, ensure that the boot disk is attached to the adapter at the lowest ID. Selection of the system boot device is performed in the system BIOS. Proper boot order must be selected in the adapter BIOS if the existing adapters are moved within the system. Failure to do so makes the BIOS display error messages.

NOTE: System boot is not supported from an external device attached to a SAS 5/E Adapter. See the Dell Support

website at support.dell.com for the latest information on booting from external devices.

Configuration Utility

Starting the Configuration Utility

1 Turn on and boot the system.

2 Press during POST when prompted. If you wait too long and the operating system logo appears, continue to wait until the operating system completes bootup. Then restart your system and try again.

The Configuration Utility menu screen displays.

Functions Performed

NOTE: The screens are organized in a hierarchical fashion and navigations hints are displayed at the bottom of

each screen. See the online help for additional information about the utility.

Table 5-1. Functions Performed by the Configuration Utility

Function Description

Adapter Listing Lists all the SAS 5 HBAs in the system.

Global Properties Lists all the configurable global properties of the Configuration Utility and allows setting their values.

Adapter Properties Lists all the adapter properties for the selected SAS 5 HBA.

SAS Topology Lists all the SAS 5 HBAs in the system and the physical interfaces (PHYs) supported by them.

Advanced Adapter Properties Lists advanced properties of the selected SAS 5 HBA and allows their modification.

Device Properties Lists properties of the selected device.

Expander Properties Lists properties of the selected expander.

PHY Properties Lists properties of the selected PHY.

Exit/Change Verification Displays a message indicating the change made or the screen which is being exited and a list of available exit/verification actions.

26 SAS 5 BIOS

KD534bk1.book Page 27 Monday, April 2, 2007 4:37 PM

Troubleshooting To get help with problems with your Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapter (HBA), see "Getting Help" on page 35 or access the Dell Support website at support.dell.com.

BIOS Boot Order If you intend to boot to the adapter, ensure it is set appropriately in the system's BIOS boot order. For more information, refer to the system documentation for your individual system.

General Problems

Table 6-1. General Problems

Problem Suggested Solution

The adapter displays in Windows Device Manager but has a yellow bang (exclamation point).

Reinstall the driver. See the driver installation procedures in "Driver Installation" on page 17.

The adapter does not appear in Windows Device Manager.

Turn off the system and reseat the adapter.

No Physical Disks Found message appears during a CD installation of Microsoft Windows 2000 Server or Windows Server 2003.

The message appears due to one of the following reasons:

The driver is not supported on the operating system.

The adapter BIOS is disabled.

Physical disks are not connected or seated properly.

The corresponding solutions to the three causes of the message are:

Press to install the Device Driver during installation.

Enter the BIOS Configuration Utility to enable the BIOS. See "SAS 5 BIOS" on page 25.

Verify that the physical disks are connected or seated properly.

Troubleshooting 27

KD534bk1.book Page 28 Monday, April 2, 2007 4:37 PM

Physical Disk Related Issues

Configuration Utility Error Messages NOTE: These error messages are displayed inside the Configuration Utility. Restart your system and retry if you

encounter any of these.

Table 6-2. Physical Disk Issues

Problem Suggested Solution

The system does not boot from the SAS 5 HBA. Ensure that the boot disk is attached to the adapter at the lowest ID and check the adapter and physical disk boot order in the system BIOS.

NOTE: See your system documentation for information about

boot device selection.

Fatal errors or data corruption are reported in the System Event Log by the operating system when accessing physical disks.

See "Getting Help" on page 35.

Physical disk is not enumerated during POST. Go to the Configuration Utility and ensure that the drive is not enumerated in the SAS topology.

Verify the cable connection.

Reseat the drive.

Check the cable for damage.

Table 6-3. Configuration Utility Error Messages

Message Meaning and Suggested Solution

An error occurred while reading

non-volatile settings

An error reading any one of a number of settings from the firmware.

An error occurred while reading

current adapter settings

Adapter setup and initialization has failed.

An error occurred while refreshing

persistent mappings

An error occurred while clearing persistent mappings.

Advanced Device Properties settings

not found

Failed to read vital configuration page from firmware.

Advanced Adapter Properties settings

not found

Failed to read vital configuration page from firmware.

Error obtaining PHY properties

configuration information

Failed to read vital configuration page from firmware.

28 Troubleshooting

KD534bk1.book Page 29 Monday, April 2, 2007 4:37 PM

BIOS Error Messages

Configuration Utility Options Image

checksum error

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Configuration Utility Options Image

error

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Configuration Utility Options Image

not found

Failed to properly read Configuration Utility options from flash. Reboot the system and try again. If the problem persists, re-flash the BIOS/firmware on the adapter.

Can't load default Configuration

Utility options

Failed to allocate memory for Configuration Utility options structure.

An error occurred while writing

non-volatile settings

An error occurred while writing one or more settings to the firmware.

Table 6-4. BIOS Error Messages

Message Meaning and Suggested Solution

Press to Enable BIOS When the BIOS is disabled, you are given the option to enable it by entering the configuration utility. You can change the setting to Enabled in the configuration utility.

Adapter at Baseport xxxx is not

responding where xxxx is the

baseport of the controller

If the adapter does not respond for any reason but is detected by the BIOS, it displays this warning and continues. Shut down the system and try to reseat the adapter. If this message appears again, see "Getting Help" on page 35.

Following SAS targets are not

responding...

When the BIOS determines that previously configured physical disks are not connected to the adapter, the BIOS displays this warning. The system continues to boot. See "Physical Disk Related Issues" on page 28 for troubleshooting tips.

Unsupported Disk Drive The physical disk present is not supported by the adapter.

Adapter configuration may have

changed, reconfiguration is

recommended!

Press CTRL-C to run Dell SAS 5

Configuration Utility

This message appears when multiple SAS 5 HBA's are moved within the system without proper boot order selection in the system BIOS. Start the Configuration Utility and select the boot order of the SAS 5 HBA in the system BIOS.

Initializing... Displays while the BIOS is waiting to initialize.

Table 6-3. Configuration Utility Error Messages (continued)

Message Meaning and Suggested Solution

Troubleshooting 29

KD534bk1.book Page 30 Monday, April 2, 2007 4:37 PM

SAS discovery error Indicates that there was a discovery error reported by the firmware and may be accompanied by more such messages. Enter the Configuration Utility to investigate.

One or more unsupported device

detected!

When the adapter is set to exclude SAS or SATA devices, it indicates that a device of unsupported type was discovered.

SAS Address NOT programmed on

controller in slot (X)

Indicates that the specified adapter has a SAS address of 0. This causes firmware errors during initialization and can be corrected by programming the SAS address of the adapter.

Integrated RAID exception detected: The BIOS detected an exception with one or more RAID virtual disk. For additional troubleshooting information, see the error message "Volume (xx:yy:zzz) is currently in state STATE" on page 30.

Volume (xx:yy:zzz) is currently in

state STATE

Lists the current state of the specified virtual disk when it is not optimal. The state may include:

INACTIVE: The virtual disk is inactive, possibly foreign, or could be in any one of the states mentioned below.

DEGRADED: The virtual disk is in a degraded state and has lost redundancy.

RESYNCING: The virtual disk is degraded and currently rebuilding.

FAILED: The virtual disk has an error and is in a failed state.

MISSING: The virtual disk is no longer present though a record of it remains.

Device not available at Device may not be ready at this time. The device will be retried. If the problem persists, restart your system.

Spinning up the device! The device currently being scanned is being spun up.

ERROR! Device is not responding to

Read Capacity

The device did not respond to a read capacity command. See "Getting Help" on page 35.

Device has an unsupported sector

size, not 512

The device has a non-512 byte sector size. The MPIBIOS only supports a 512 byte sector for INT 13h devices.

Failed to add device, too many

devices!

Could not allocate resources for additional devices.

ERROR! Adapter Malfunctioning! The adapter did not initialize properly. There may be a problem with the adapter configuration. Reload the BIOS configuration.

Table 6-4. BIOS Error Messages (continued)

Message Meaning and Suggested Solution

30 Troubleshooting

KD534bk1.book Page 31 Monday, April 2, 2007 4:37 PM

MPT firmware checksum failed -

Reboot system

The checksum of the firmware failed. This only affects firmware download boot system.

If message occurs after the BIOS has been flashed, reflash the controller BIOS. If the message continues to occur, "Getting Help" on page 35.

MPT firmware fault The LSI Logic MPT firmware faulted. Restart the system. "Getting Help" on page 35.

Adapter removed from boot order! An adapter that was previously in the boot order was not found. It has either been removed from the system or moved to a different slot.

Updating Adapter List! A new adapter was found for which there is no record. A record will be created for it.

Adapter(s) disabled by user An adapter was found, but it has been disabled in the Configuration Utility and will not be used by the BIOS.

Adapter configuration may have

changed, reconfiguration is

suggested!

An adapter has been moved or reinstalled in the system. Add it to the boot order using the available resources.

Memory allocation failed The adapter could not allocate enough memory to load the Configuration Utility, its strings file, or its options file.

Invalid or corrupt image One of the images for the Configuration Utility, its strings file, or its options file is corrupt. Reload the BIOS.

Image upload failed Could not upload the image for the Configuration Utility, its strings file, or its options file. Reload the BIOS.

Image not found Could not locate the image for the Configuration Utility, its strings file, or its options file.

Unable to load LSI Configuration

Utility

Could not load the Configuration Utility. This error usually follows one of the four previous messages.

Unable to load LSI Logic Corp MPT

BIOS

MRT BIOS fault 02h encountered at

adapter PCI (XXh, XXh, XXh)

Fusion-MPT Firmware Fault code 0706h

The controller was downgraded from version 10.x or greater to 6.x. Contact Dell support for assistance

Table 6-4. BIOS Error Messages (continued)

Message Meaning and Suggested Solution

Troubleshooting 31

KD534bk1.book Page 32 Monday, April 2, 2007 4:37 PM

32 Troubleshooting

KD534bk1.book Page 33 Monday, April 2, 2007 4:37 PM

Updating the Firmware Firmware updates to the Dell Serial-Attached SCSI (SAS) 5 Host Bus Adapter (HBA) is achieved by flashing the firmware. The firmware can be flashed while the adapter is in use. The system must be restarted for the changes to the firmware to take effect. If there is a failure while flashing the firmware (such as a power outage) the adapter reverts back to the earlier version of the firmware.

NOTE: If you flash the firmware while using the adapter, you may notice temporary degradation in the

adapter's performance.

Firmware Update Utility Firmware update utility can be run from a variety of operating systems. Firmware flash is automated and no user intervention is required. You can obtain the firmware flash utility from the Dell PowerEdge Service and Diagnostic Utilities CD.

NOTICE: Do not attempt to downgrade the firmware from the 10.x version (or higher) to the 6.x version. This

puts the controller in a non-functional state.

NOTE: In the event of a new firmware release, check the Dell Support website at support.dell.com for the

latest firmware updates and the firmware update procedure.

Updating the Firmware 33

KD534bk1.book Page 34 Monday, April 2, 2007 4:37 PM

34 Updating the Firmware

KD534bk1.book Page 35 Monday, April 2, 2007 4:37 PM

Getting Help

Obtaining Assistance CAUTION: If you need to remove the computer cover, first disconnect the computer power and modem

cables from all electrical outlets.

If you need assistance with a technical problem, perform the following steps:

1 Complete the procedures in the section "Troubleshooting Your System" of your systems Hardware Owners Manual.

2 Run the system diagnostics and record any information provided.

3 Use Dell's extensive suite of online services available at Dell Support at support.dell.com for help with installation and troubleshooting procedures.

For more information, see "Online Services" on page 36.

4 If the preceding steps have not resolved the problem, call Dell for technical assistance.

NOTE: Call the support service from a phone near or at the system so that the support staff can assist you

with any necessary procedures.

NOTE: Dells Express Service Code system may not be available in all countries.

When prompted by Dell's automated telephone system, enter your Express Service Code to route the call directly to the proper support personnel. If you do not have an Express Service Code, open the Dell Accessories folder, double-click the Express Service Code icon, and follow the directions.

For instructions on using the technical support service, see "Dell Enterprise Training" on page 37 and "Before You Call" on page 38.

NOTE: Some of the following services are not always available in all locations outside the continental

U.S. Call your local Dell representative for information on availability.

Technical Support and Customer Service

Dell's support service is available to answer your questions about Dell hardware. Our support staff use computer-based diagnostics to provide fast, accurate answers.

To contact Dell's support service, see "Before You Call" on page 38, and then see the contact information for your region or go to support.dell.com.

Getting Help 35

KD534bk1.book Page 36 Monday, April 2, 2007 4:37 PM

Online Services

You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT page, and fill in the requested details to access help tools and information.

You can learn about Dell products and services on the following websites:

www.dell.com

www.dell.com/ap (Asian/Pacific countries only)

www.dell.com/jp (Japan only)

www.euro.dell.com (Europe only)

www.dell.com/la (Latin American and Caribbean countries)

www.dell.ca (Canada only)

You can access Dell Support through the following websites and e-mail addresses:

Dell Support websites

support.dell.com

support.jp.dell.com (Japan only)

support.euro.dell.com (Europe only)

Dell Support e-mail addresses

mobile_support@us.dell.com

support@us.dell.com

la-techsupport@dell.com (Latin America and Caribbean countries only)

apsupport@dell.com (Asian/Pacific countries only)

Dell Marketing and Sales e-mail addresses

apmarketing@dell.com (Asian/Pacific countries only)

sales_canada@dell.com (Canada only)

Anonymous file transfer protocol (FTP)

ftp.dell.com/

Log in as user: anonymous, and use your e-mail address as your password.

Automated Order-Status Service

To check on the status of any Dell products that you have ordered, you can go to support.dell.com, or you can call the automated order-status service. A recording prompts you for the information needed to locate and report on your order. See the contact information for your region.

36 Getting Help

KD534bk1.book Page 37 Monday, April 2, 2007 4:37 PM

Dell Enterprise Training Dell Enterprise training is available; see www.dell.com/training for more information. This service may not be offered in all locations.

Problems With Your Order If you have a problem with your order, such as missing parts, wrong parts, or incorrect billing, contact Dell for customer assistance. Have your invoice or packing slip available when you call. See the contact information for your region.

Product Information If you need information about additional products available from Dell, or if you would like to place an order, visit the Dell website at www.dell.com. For the telephone number to call to speak to a sales specialist, see the contact information for your region.

Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows:

1 Call Dell to obtain a Return Material Authorization Number, and write it clearly and prominently on the outside of the box.

For the telephone number to call, see the contact information for your region.

2 Include a copy of the invoice and a letter describing the reason for the return.

3 Include a copy of any diagnostic information indicating the tests you have run and any error messages reported by the system diagnostics.

4 Include any accessories that belong with the item(s) being returned (such as power cables, media such as CDs and diskettes, and guides) if the return is for credit.

5 Pack the equipment to be returned in the original (or equivalent) packing materials.

You are responsible for paying shipping expenses. You are also responsible for insuring any product returned, and you assume the risk of loss during shipment to Dell. Collect-on-delivery (C.O.D.) packages are not accepted.

Returns that are missing any of the preceding requirements will be refused at our receiving dock and returned to you.

Getting Help 37

KD534bk1.book Page 38 Monday, April 2, 2007 4:37 PM

Before You Call NOTE: Have your Express Service Code ready when you call. The code helps Dell's automated-support telephone

system direct your call more efficiently.

NOTE: See your systems Hardware Owners Manual for the telephone numbers and codes provided to contact

Dell Support.

If possible, turn on your system before you call Dell for technical assistance and call from a telephone at or near the system. You may be asked to type some commands at the keyboard, relay detailed information during operations, or try other troubleshooting steps possible only at the system itself. Ensure that the system documentation is available.

CAUTION: Before servicing any components inside your system, see your Product Information Guide for

important safety information.

38 Getting Help

KD534bk1.book Page 39 Monday, April 2, 2007 4:37 PM

Regulatory Notices Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along power or signal leads, that endangers the functioning of radio navigation or other safety service or seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio communications services include but are not limited to AM/FM commercial broadcast, television, cellular services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed services, along with unintentional radiators such as digital devices, including computer systems, contribute to the electromagnetic environment.

Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference with radio communications services, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna.

Relocate the computer with respect to the receiver.

Move the computer away from the receiver.

Plug the computer into a different outlet so that the computer and the receiver are on different branch circuits.

If necessary, contact Dell Support or an experienced radio/television technician for additional suggestions.

Dell products are designed, tested, and classified for their intended electromagnetic environment. These electromagnetic environment classifications generally refer to the following harmonized definitions:

Class A is typically for business environments. Class B products may also be utilized in a Class A environment.

Class B is typically for residential environments. Class A products should not be utilized in a Class B environment.

Information Technology Equipment (ITE), including peripherals, expansion cards, printers, input/output (I/O) devices, monitors, and so on, that are integrated into or connected to the system should match the electromagnetic environment classification of the computer system.

A Notice about Shielded Signal Cables: Use only shielded cables for connecting peripherals to any Dell device to reduce the possibility of interference with radio communications services. Using shielded cables ensures that you maintain the appropriate EMC classification for the intended environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a cable from Dell on the World Wide Web at www.dell.com.

Dell has determined that this product is a Class A harmonized product. The following sections provide country-specific EMC/EMI or product safety information.

Regulatory Notices 39

KD534bk1.book Page 40 Monday, April 2, 2007 4:37 PM

FCC Notices (U.S. Only)

FCC, Class A

This product has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment. This product generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the manufacturers instruction manual, may cause harmful interference with radio communications. Operation of this product in a residential area is likely to cause harmful interference, in which case you will be required to correct the interference at your own expense.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:

1 This device may not cause harmful interference.

2 This device must accept any interference received, including interference that may cause undesired operation.

NOTICE: The FCC regulations provide that changes or modifications not expressly approved by Dell Inc. could void your

authority to operate this equipment.

These limits are designed to provide reasonable protection against harmful interference in a residential installation. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference with radio or television reception, which can be determined by turning the equipment off and on, you are encouraged to try to correct the interference by one or more of the following measures:

Reorient the receiving antenna.

Relocate the system with respect to the receiver.

Move the system away from the receiver.

Plug the system into a different outlet so that the system and the receiver are on different branch circuits.

If necessary, consult a representative of Dell Inc. or an experienced radio/television technician for additional suggestions.

The following information is provided on the device or devices covered in this document in compliance with FCC regulations:

Product name: Dell SAS 5/E Adapter, Dell SAS 5/i Integrated

Company name: Dell Inc. Worldwide Regulatory Compliance & Environmental Affairs One Dell Way Round Rock, Texas 78682 USA 512-338-4400

Industry Canada (Canada Only)

Industry Canada, Class A

This Class A digital apparatus complies with Canadian NMB-003.

NOTICE: The Industry Canada regulations provide that changes or modifications not expressly approved by Dell Inc. could

void your authority to operate this equipment.

40 Regulatory Notices

KD534bk1.book Page 41 Monday, April 2, 2007 4:37 PM

CE Notice (European Union) This product has been determined to be in compliance with 73/23/EEC (Low Voltage Directive), 89/336/EEC (EMC Directive), and amendments of the European Union.

European Union, Class A

RF INTERFERENCE WARNING: This is a Class A product. In a domestic environment this product may cause radio frequency (RF) interference, in which case the user may be required to take adequate measures.

A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and is on file at

Dell Inc. Products Europe BV, Limerick, Ireland.

Regulatory Notices 41

KD534bk1.book Page 42 Monday, April 2, 2007 4:37 PM

42 Regulatory Notices

KD534bk1.book Page 43 Monday, April 2, 2007 4:37 PM

Regulatory Notices 43

KD534bk1.book Page 44 Monday, April 2, 2007 4:37 PM

44 Regulatory Notices

KD534bk1.book Page 45 Monday, April 2, 2007 4:37 PM

Regulatory Notices 45

KD534bk1.book Page 46 Monday, April 2, 2007 4:37 PM

46 Regulatory Notices

KD534bk1.book Page 47 Monday, April 2, 2007 4:37 PM

Regulatory Notices 47

KD534bk1.book Page 48 Monday, April 2, 2007 4:37 PM

Corporate Contact Details (Taiwan Only) Pursuant to Article 11 of the Commodity Inspection Act, Dell provides the following corporate contact details for the certified entity in Taiwan for the products addressed by this document:

Dell B.V. Taiwan Branch

20/F, No. 218, Sec. 2, Tung Hwa S. Road,

Taipei, Taiwan

48 Regulatory Notices

KD534bk1.book Page 49 Monday, April 2, 2007 4:37 PM

Regulatory Notices 49

KD534bk1.book Page 50 Monday, April 2, 2007 4:37 PM

50 Regulatory Notices

KD534bk1.book Page 51 Monday, April 2, 2007 4:37 PM

Glossary

This section defines or identifies technical terms, abbreviations, and acronyms used in this document.

A

Adapter

An adapter enables the computer system to access peripheral devices by converting the protocol of one bus or interface to another. An adapter may also provide specialized function. Adapters may reside on the system board or be an add-in card. Other examples of adapters include network and SCSI adapters.

B

BIOS

(Basic Input/Output System) The part of the operating system in a system that provides the lowest level interface to peripheral devices. BIOS also refers to the Basic Input/Input Output System of other intelligent devices, such as RAID controllers.

BIOS Configuration Utility

The BIOS Configuration Utility configures and maintains user configurable adapter parameters. The utility resides in the adapter BIOS and its operation is independent of the operating systems on your system. The BIOS Configuration Utility, also known as Ctrl-C, is built on elements called controls. Each control performs a function.

Bus

Bus consists of electrical pathways, which move information between basic components of the computer. A computer's bus can be divided into two different types, Internal and External.

The Internal Bus connects the different components inside the case: The CPU, system memory, and all other components on the motherboard. It's also referred to as the System Bus.

The External Bus connects the different external devices, peripherals, expansion slots, I/O ports and drive connections to the rest of the computer. It is generally slower than the system bus. Another name for the External Bus, is the Expansion Bus.

D

Disk

A non-volatile, randomly addressable, rewriteable mass storage device, including both rotating magnetic and optical storage devices and solid-state storage devices, or non-volatile electronic storage elements.

DKMS

DKMS stands for Dynamic Kernel Module Support. It is designed to create a framework where kernel dependent module source can reside so that it is very easy to rebuild modules as you upgrade kernels. This will allow Linux vendors to provide driver drops without having to wait for new kernel releases while also taking out the guesswork for customers attempting to recompile modules for new kernels.

Glossary 51

KD534bk1.book Page 52 Monday, April 2, 2007 4:37 PM

Driver

A device driver, often called a driver for short, is a program that allows the operating system or some other program to interface correctly with a peripheral device such as a printer or network PC card. Some device drivers, such as network drivers must be loaded from the config.sys file (with a device= statement) or as memory-resident programs (usually, from the autoexec.bat file). Others such as video drivers must load when you start the program for which they were designed.

DUD (Driver Update Diskette)

Acronym for driver update diskette. A DUD is an image of a diskette stored as a regular file. To use it, you have to create a real diskette from this file. The steps used to create the diskette depend on how the image is supplied.

E

Enclosure

A structure, such as a system, which contains physical disks that are grouped together to create virtual disks.

F

Firmware

Software stored in read-only memory (ROM) or Programmable ROM (PROM). Firmware is often responsible for the behavior of a system when it is first turned on. A typical example would be a monitor program in a system that loads the full operating system from disk or from a network and then passes control to the operating system.

Flash Memory

Flash memory is a compact, solid-state, rewriteable, non-volatile memory device that retains its data when the power is turned off. It offers fast access time, low power consumption, and relative immunity to severe shock or vibration. It is a special type of EEPROM that can be erased and reprogrammed in blocks instead of one byte at a time. Many modern PCs have their BIOS stored on a flash memory chip so that it can easily be updated if necessary. Such a BIOS is sometimes called a flash BIOS.

H

Hardware

The mechanical, magnetic, electronic, and electrical components making up a computer system constitutes its hardware.

Host Bus Adapter (HBA)

HBA is an acronym for Host Bus Adapter. Adapter cards typically install into a server's I/O bus and connect the server to a storage device or storage network. This is similar to the way an ethernet card connects a computer to a network.

Hot Add/Remove

It is the addition/removal of a component while the system is running and operating normally.

L

Link

A connection between any two PCI Express devices is known as a link.

52 Glossary

KD534bk1.book Page 53 Monday, April 2, 2007 4:37 PM

M

MB

1 Megabyte = 1,048,576 bytes. However, when referring to the hard-disk drive storage, the term is often rounded to mean 1,000,000 bytes.

MHz

Megahertz or one million cycles per second is a unit of frequency commonly used to measure the operating speed of a computer processor or any other electronic component.

O

Operating System

The software that runs a computer, including scheduling tasks, managing storage, and handling communication with peripherals and performs basic input/output functions, such as recognizing input from the keyboard, sending output to the display screen, etc. is called an operating system.

P

PCI Express (PCI-E)

PCI Express is an evolutionary upgrade to the existing Peripheral Component Interconnect (PCI) bus. PCI Express is a serial connection that operates more like a network than a bus. Instead of one bus that handles data from multiple sources, PCI-E has a switch that controls several point-to-point serial connections. These connections fan out from the switch, leading directly to the devices where the data needs to go. Every device has its own dedicated connection, so devices no longer share bandwidth like they do on a normal bus.

PHY

The interface required to transmit and receive data packets transferred across the serial bus. Each PHY can form one side of the physical link in a connection with a PHY on a different Dell-qualified end device. The physical link contains four wires that form two differential signal pairs. One differential pair transmits signals, while the other differential pair receives signals. Both differential pairs operate simultaneously (full duplex) and allow concurrent data transmission in both the receive and the transmit directions.

Physical Disk

A physical disk (also known as hard disk drive) consists of one or more rigid magnetic discs rotating about a central axle, with associated read/write heads and electronics. A physical disk is used to store information, (data), in a non-volatile and randomly accessible memory space.

POST

POST, short for Power-On Self-Test is a process performed before the operating system loads when the computer is turned on. The POST tests various system components, such as RAM, the hard disk drives, and the keyboard.

R

ROM

Read-only memory (ROM), also known as firmware, is an integrated circuit programmed with specific data when it is manufactured. ROM chips are used not only in computers, but in most other electronic items as well. Data stored in these chips is nonvolatile i.e., it is not lost when the power is turned off. Data stored in these chips is either unchangeable or requires a special operation such as flashing to change.

Glossary 53

KD534bk1.book Page 54 Monday, April 2, 2007 4:37 PM

RPM

RPM, short for "Red Hat Package Manager" is a package management system primarily intended for Linux. RPM installs, updates, uninstalls, verifies and queries software. RPM is the baseline package format of the Linux Standard Base. Originally developed by Red Hat for Red Hat Linux, RPM is now used by many Linux distributions. It has also been ported to some other operating systems such as NetWare by Novell.

S

SAS

Serial-Attached SCSI, SAS, is a serial, point-to-point, enterprise-level device interface that leverages the proven SCSI protocol set. The SAS interface provides improved performance, simplified cabling, smaller connectors, lower pin count, and lower power requirements when compared to parallel SCSI.

SATA

Serial Advanced Technology Attachment, a physical storage interface standard, is a serial link that provides point-to-point connections between devices. The thinner serial cables allow for better airflow within the system and permit smaller chassis designs.

SCSI

SCSI stands for "Small Computer System Interface," a processor-independent standard interface for system-level interfacing between a computer and intelligent devices including hard-drives, floppy disks, CD-ROM, printer, scanners and many more.

SCSIport

The SCSIport driver is a feature of the Microsoft Windows storage architecture, delivering SCSI commands to the storage targets. The SCSIport driver works well with storage using parallel SCSI.

SMART

Acronym for Self-Monitoring Analysis and Reporting Technology. The self-monitoring analysis and reporting technology (SMART) feature monitors the internal performance of all motors, heads, and drive electronics to detect predictable drive failures. This feature helps monitor drive performance and reliability, and protects the data on the drive. When problems are detected on a drive, you can replace or repair the drive without losing any data. SMART-compliant disks have attributes for which data (values) can be monitored to identify changes in values and determine whether the values are within threshold limits. Many mechanical failures and some electrical failures display some degradation in performance before failure.

Storport

The Storport driver has been designed to replace SCSIport and work with Windows 2003 and beyond. In addition, it offers better performance for storage adapters, providing higher I/O throughput rates, improved manageability, and an upgraded miniport interface.

W

Windows

Microsoft Windows is a range of commercial operating environments for computers. It provides a graphical user interface (GUI) to access programs and data on the computer.

54 Glossary

KD534bk1.book Page 55 Monday, April 2, 2007 4:37 PM

Index

B

BIOS, 25

fault code messages, 25

features, 25

POST messages, 25

boot order

multiple adapter, 26

C

Configuration Utility

error messages, 28

functions performed, 26

starting, 26

D

Drivers

Windows installation, 18

drivers

creating diskette, 17

Red Hat Enterprise Linux, 19

SUSE LINUX Enterprise Server, 21

E

electrostatic discharge. See ESD

error messages, 27

ESD, 8

F

firmware

update utility, 33

updating, 33

I

Installation

driver, 17

installation

SAS 5/E Adapter, 13

SAS 5/i Integrated, 13

N

Novell, 17

R

Red Hat, 17

Red Hat Enterprise Linux, 17

creating a driver diskette, 20

driver, 19

installing the driver, 21

S

safety instructions

for preventing ESD, 8

SAS 5 HBA

features, 11

getting help, 35

overview, 9

SAS 5/E Adapter, 9

SAS 5/i Integrated, 9, 17

specification, 11

troubleshooting, 27

SCSI adapter, 9

T

troubleshooting, 27

BIOS boot order, 27

BIOS error messages, 29

configuration utility error messages, 28

general problems, 27

physical disk issues, 28

W </

Manualsnet FAQs

If you want to find out how the 5i Dell works, you can view and download the Dell SCSI 5i Adapter User's Guide on the Manualsnet website.

Yes, we have the User's Guide for Dell 5i as well as other Dell manuals. All you need to do is to use our search bar and find the user manual that you are looking for.

The User's Guide should include all the details that are needed to use a Dell 5i. Full manuals and user guide PDFs can be downloaded from Manualsnet.com.

The best way to navigate the Dell SCSI 5i Adapter User's Guide is by checking the Table of Contents at the top of the page where available. This allows you to navigate a manual by jumping to the section you are looking for.

This Dell SCSI 5i Adapter User's Guide consists of sections like Table of Contents, to name a few. For easier navigation, use the Table of Contents in the upper left corner.

You can download Dell SCSI 5i Adapter User's Guide free of charge simply by clicking the “download” button in the upper right corner of any manuals page. This feature allows you to download any manual in a couple of seconds and is generally in PDF format. You can also save a manual for later by adding it to your saved documents in the user profile.

To be able to print Dell SCSI 5i Adapter User's Guide, simply download the document to your computer. Once downloaded, open the PDF file and print the Dell SCSI 5i Adapter User's Guide as you would any other document. This can usually be achieved by clicking on “File” and then “Print” from the menu bar.